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Service Plan 2013 Service Plan No. 6 1 July 2013 – 30 June 2018 This Service Plan sets out the strategic directions of Alpine Health to respond to the health and wellbeing needs of the Alpine Valleys communities “Keeping local services local” Health Service: Alpine Health Principal Contact: Lyndon Seys (Chief Executive Officer) Phone: (03) 5751 9344 Email: [email protected] June 2013 Alpine Health Service Plan – 2013 - 2018 Foreword Alpine Health’s Service model is based on the goal of keeping local services local. The rationale for this philosophy is that people’s health is best served by meeting their needs and providing services where they live and in their homes. Keeping Local Services Local Alpine Health is the lead health service organisation in Victoria’s Alpine Valleys. We were formed in 1996 from the amalgamation of three hospitals, health and aged care services in Bright, Mount Beauty and Myrtleford. Our purpose is to improve the health and wellbeing of people in the Alpine Shire. Our purpose is underpinned by a strong commitment to local service delivery. We believe that community health is best served through a local, decentralised service delivery model. Our Vision is to striving as far as possible to deliver local services for local people where they live. We also believe strongly that information is power. If we can educate and inform the community about health issues, we effectively empower people to take ownership of and improve their own health. An informed and empowered community is a healthy community – it is core to Alpine Health’s Vision. We are established as a multi-purpose health service under the Victorian Health and Wellbeing Act. We want the level of health and wellbeing of our each of our communities to be among the best in Australia by 2030. Our Service Philosophy In pursuing our role at Alpine Health, all our actions and decisions are guided by the following principles: We recognise the rights, dignity and independence of our clients We recognise that individuals are primarily responsible for improving their own health and well-being We offer service options and choices to people Wherever possible, home service delivery options are preferred over institutional delivery options Local service delivery is preferred over distant service delivery We talk to our communities where they are, listen to and respect what they have to say Responsiveness to the needs of individuals is paramount. These principles provide guidance to all Alpine Health staff, Board members and other service providers. Page 2 of 72 Alpine Health Service Plan – 2013 - 2018 Contents 1.0 Introduction ...................................................................................................................... 4 1.1 This Service Plan ............................................................................................................ 4 1.2 Alpine Health- a Multi-Purpose Health Service ................................................................ 4 1.3 Our History ...................................................................................................................... 4 2.0 Our Current Service Profile ............................................................................................. 6 2.1 Hospital Services ............................................................................................................ 6 2.2 Community Services- Health Promotion and Primary Intervention .................................. 8 2.3 Residential Aged Care – Choices for our Older Residents .............................................. 8 2.4 Essential and Corporate Support Services ...................................................................... 9 3.0 The Past 3 Years: - Our Achievements ......................................................................... 10 3.1 Consolidation of the Multi-Service Model ...................................................................... 10 4.0 Context: - Our History and Location ............................................................................. 12 4.1 Our Location – Alpine Shire .......................................................................................... 12 4.2 Major Changes from the Current Service Plan .............................................................. 14 5.0 Demographic Profile and Health Indicators: - The Communities We Serve ............. 15 5.1 Demographic Profile and Trends ................................................................................... 15 5.2 Alpine Shire - Health Indicators ..................................................................................... 17 6.0 Community Perceptions and Concerns ........................................................................ 23 6.1 Community Engagement Process ................................................................................. 23 6.2 Community Advisory Groups......................................................................................... 23 6.3 Community Consultation- Themes and Outcomes ........................................................ 24 6.4 Internal (Staff) Consultation – Themes and Outcomes .................................................. 27 7.0 Our Strategic Goals ........................................................................................................ 29 7.1 Process and Structure................................................................................................... 29 7.2 Key Strategies .............................................................................................................. 30 8.0 Strategic Alignment ........................................................................................................ 34 8.1 Context ......................................................................................................................... 34 8.2 Strategic Partnerships and Collaboration ...................................................................... 34 9.0 Future Health and Aged Care Service Profiles ............................................................. 36 The Role of Workforce ............................................................................................................ 67 Existing Workforce Profile ....................................................................................................... 68 Workforce Education and Knowledge Acquisition .................................................................... 69 Workforce Positioning ............................................................................................................. 70 Workforce Configuration .......................................................................................................... 71 Workforce Health and Safety ................................................................................................... 71 Page 3 of 72 Alpine Health Service Plan – 2013 - 2018 Alpine Health’s Service model is based 1.0 Introduction on the goal of keeping local services local. The rationale for this philosophy is that people’s health is best served by meeting their needs and providing services where they live and in their homes. 1.1 This Service Plan This Service Plan sets out Alpine Health’s strategic directions and priorities for the next 5 years. The Plan covers the period from 1 July 2013 to 30 June 2018. The Service Plan is aimed at a range of key stakeholders who have an interest in what Alpine Health is doing and what we plan to do in the future. The aim is to communicate our strategic directions and priorities to all our key stakeholders. These include the communities for which we work, our State and Federal Government funders and our staff members. It also includes a range of other government, business and community organisations with whom we work, collaborate and partner in serving the community. Our Service Plan also provides a detailed analysis of our communities and the key health indicators for those communities. The Plan also describes, in detail, what we do and our service levels. 1.2 Alpine Health- a Multi-Purpose Health Service Alpine Health is a multi-purpose service constituted under the Health Services Act 1988 (Vic). It is one of 7 multi-purpose health services providing a range of health services to rural communities throughout Victoria. The multi-purpose health service was conceived in 1991. It was set up as a joint Federal –State initiative to find improved ways of meeting the health and aged care needs of people living in rural Australia. Services aim to deliver flexible and integrated community, health and aged care for small rural and remote communities. Alpine Health receives flexible ‘block’ funding jointly from the Federal and State Governments and this is applied flexibly across health and aged care services to respond to and meet local community needs. 1.3 Our History Alpine Health provides services to the communities living within the municipal boundaries of the Alpine Shire. Before the formation of Alpine Health, separate health services existed in each of the 3 main towns within the Shire. These were: Bright District Hospital (and Hawthorn Village Hostel); Myrtleford District War memorial Hospital (and Barwidgee Lodge Nursing Home); and Tawonga District General Hospital (and Kiewa Valley House Nursing Home); Myrtleford Extended Care Accommodation Centre Inc. Each of these services for many years provided base acute care and day surgery to local people, district nursing services, residential aged care
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