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HA Janmac13 Mainsection.Pdf hospitality asia ~ January-March 2013 Issue Page IFC C M Y K hospitality asia ~ January-March 2013 Issue Page 1 C M Y K publisher’s note My motto has always been, “Be bold when others are scared.” That is the only way a small business can grow and put down roots deep enough to sustain itself. In our 19th year of operations, I am glad to say that our boldness has paid off. We still look fresh, we are presenting our content in more exciting ways, and we are reaching an audience beyond our initial target of food service industry providers and hospitality folk. Growth For All Seasons we move into the big 20, Our new channels of distribution have look out for new things seen a whole new market segment from us, beginning with opening for us. Hospitality Asia is carried exciting, revolutionary on board Malaysia Airlines, and is now events which will put a new spin on the found in the lounges of more hotels than way people enjoy food and find out about ever. Upwardly mobile travellers and new hospitality options. The Hospitality professionals are also reading us in stylish Asia Platinum Awards (HAPA) Malaysia new restaurants and F&B outlets, and series will mark its 12th installment this they in turn are sampling the luxurious year, with the HAPA Regional 2014 Series offerings of the hospitality companies coinciding with our 20th year anniversary we report on. As we head into a new celebrations. Malaysia’s new properties decade of business, we are also increasing will surely be in the spotlight for both accessibility to the magazine with the series, and I hope that our efforts to on-line version of the publication which support a vibrant, burgeoning Malaysian allows anyone to browse a copy. This hospitality industry will bear fruit as initiative will help us ensure we remain Malaysia competes among the best of the an ecologically conscious business by local properties and then among the best reducing the need to print more copies of in Southeast Asia. the magazine. We are also going beyond the scope of publishing, with our events arm expanding on our event design and management business. If there is anything else you would like to see from us, drop me a line at publisher@ wapublishing.asia. Here’s wishing our readers and advertisers Gong Xi Fa Cai and a great year ahead in 2013. Jennifer Ong Founder / Publisher Page 2 A fairytale escapade to the World’s First Organic Spa & Wellness Resort Have you ever wanted to experience a fairytale castle where you could completely unwind and be pampered like royalties? The Chateau is your reality now! For a limited period only, The Chateau, an international award winning destination spa resort exclusively offers you unbelievable spa, dine & stay packages. Contact us today. Your fairytale escapade is just a stone throw away. Son Altesse L’assiette Fine Dining Salt Grotto Herbal Bath Aquaveda Bed Salt Pool The Chateau Spa & Organic Wellness Resort Berjaya Hills, KM48 Persimpangan Bertingkat, Lebuhraya Karak, 28750 Bukit Tinggi, Pahang, Malaysia For reservations, please call (09) 221 3888 email: [email protected] [email protected] www.thechateau.com.my hospitality asia ~ January-March 2013 Issue Page 3 C M Y K Founder / Publisher Jennifer Ong [email protected] Consulting Editor-In-Chief Karen-Michaela Tan [email protected] Contributor OFFICES David Bowden World Asia Publishing [M] Sdn Bhd Travel Write Sdn Bhd [564376-H] 3 Jalan 14/28, Section 14, 46100 Petaling Creative Direction Jaya Pat Seow Selangor Darul Ehsan, Malaysia Devilish Ideas Tel : +60 3 7954 1911 Fax : +60 3 7954 3911 Contributing Photographer E-mail: [email protected] Chin Kit Sen Write Pix Unlimited WAP Singapore 10 Anson Road, #10-06 International Plaza Executive, Publishing & Events Singapore 079903 Norayu Binti Ishak Tel : +65 9067 4090, +65 8163 7300 [email protected] Director, Finance & Production WEBSITES Rachel Law [email protected] www.HospitalityAsiaOnline.asia www.Hapa.asia Director, Project & Events Janice Entaba [email protected] Senior Executive, Projects & Events www.facebook.com/HAPAAwards Indhuja Ravindran [email protected] PRINTING Executive, Project & Events Percetakan Lai Sdn Bhd Jocelyn Jelo 1 Persiaran 2/118C [email protected] Kawasan Perindustrian Desa Tun Razak Cheras, 56000 Kuala Lumpur, Malaysia Assistant Manager, Communications & Events Tel : +60 3 9173 1111 Grace Ding [email protected] Executive, Communications & Events Sharine Gurriah [email protected] memberships and endorsements Chefs Association of Malaysian Food & Society of Professional Singapore Chefs The Society of The Les Clefs d’Or Thailand Chef’s Association of Culinary Bali Culinary Macau Culinary Malaysia Beverage Chefs (Singapore) Association Golden Keys Singapore Indonesia Association (WACS) Professionals Jakarta Professionals Indonesia Association Executives Association Restaurant Association Food & Beverage Singapore Food Baking Industry Training Singapore Pastry International Bartenders Association of Sommelier Association Jakarta International Association of of Singapore Managers Association Manufacturers Centre (Singapore) Alliance Association Bartenders & of Malaysia (SOMLAY) Hotels Association Rooms Division of Singapore Association (IBA) Sommeliers Singapore Indonesia Executives Hotel Public Relations Malaysian Association Club Managers Indonesia Club Asian Golf Course Bali Spa & Wellness Kuala Lumpur Tourist Hospitality Purchasing Stamford College Berjaya University Association of Thailand of Housekeepers Association (Singapore) Managers Association Owners Federation Association Association Association (Singapore) College of Hospitality Singapore Association of Food Equipment, Association of Singapore Housekeepers Manufacturers & Suppliers Page 4 hospitality asia ~ January-March 2013 Issue Page 5 C M Y K on the cover Living The Good Life Discover how far hotels and resorts will go to win the hearts of their guests and cement an experience worth returning for. From unique Hard Rockin’ concepts and music- themed suites, to luxurious Crabtree & Evelyn bathroom amenities in a business-class hotel, it is all about being memorable, delivering guest services way and above the call of hospitality and leaving nothing of the seduction of the senses to chance. travel, golf & spa Travel Report 30 City Living At Its Best – The spanking new E&O Residences Kuala Lumpur radiates the same warmth of the cozy wood-panelled rooms of the iconic Eastern & Oriental Hotel Penang but with the high-tech luxury lifestyle if city living. All Things Bright and Beautiful - Centara Grand Beach Resort & Villas is the oldest hotel in Hua Hin, the beach retreat of the Thai royal family for decades. Destination 36 Life’s Little Luxuries – New hospitality experiences to savour in the New Year food & entertainment Chef’s Table 48 The best of food and the tastiest dishes on the food scene (both chef and their star choices!) Being Social 61 The most prolific food and entertainment events on the social circuit are all covered in this section. hospitality Focus 80 Creating Uniqueness – Three men who are different facets of a brilliant design machine, each reflecting the other, resulting in dazzling hospitality and F&B experiences. Coffee Chat 82 Keepers Of The Flame – The General Managers of some of the most iconic hotels in Hua Hin, Thailand, and Penang, Malaysia, speak about their properties and the love affair that they have developed with them. Opinion 87 The Gold Standard In Pest Management – Mas Zuhairin Zubir, Executive Housekeeper of Concorde Hotel Kuala Lumpur, shares her views on what makes PestBusters her choice of pest management company. HOSPITALITY ASIA IS PUBLISHED BY WORLD ASIA PUBLISHING (M) SDN BHD (WAP), 3 JALAN 14/28, SECTION 14, 46100 PEtaling JayA, SELANGOR DARUL EHSAN, Malaysia. TEL: 60 3 7954 1911 FAX: 60 3 7954 3911. THE CONTENTS OF THE MAGAZINE ARE THE COPYRIGHT OF WAP. NO PART OF THIS PUBLICATION MAY BE REPRODUCED IN ANY MANNER OR FORM WITHOUT WRITTEN PERMISSION FROM WAP. OPINIONS EXPRESSED IN hospitality ASIA ARE SOLELY THOSE OF THE WRITERS AND ARE NOT NECESSARILY ENDORSED BY WAP. ALL CONTRIBUTIONS WHETHER SOLICITED OR UNSOLICITED AND IF SELECTED FOR PUBLICATION WILL BE SUBJECTED TO EDITING STYLE AND CONTENT AT THE DISCRETION OF THE EDITORIAL BOARD. UNSOLICITED TRANSPARENCIES SENT IN ARE AT THE OWNERS’ RISK. WORLD ASIA PUBLISHING (M) SDN BHD AND ITS REPRESENTATIVES ACCEPT NO LIABILITIES FOR LOSS OR DAMAGE. hospitality ASIA IS A PROFESSIONAL TRADE MAGAZINE DISTRIBUTED ON A complimentary CONTROLLED BASIS to MEMBERS OF top AND MIDDLE MANAGEMENT IN hospitality AND hospitality-related establishments, INSTITUTIONS AND associations. COPYRIGHT © WORLD ASIA PUBLISHING (M) SDN BHD Page 6 Stay Safe Infinity SENTINEL II Infinity RFID Zenith Elsafe electronic in-room safes are the only safes in the industry to pass the rigorous UL break-in test. We continue developing high quality safes with a combination of first class security, design in mind and functionality through the advanced wireless Online platform. Elsafe in-room online safes offer you and your guests More… MoreHZXjg^inVcY8dcigda MoreHZgk^XZhid<jZhihMore:[[^X^Zci=diZaDeZgVi^dchMore Efficient Front Desk DeZgVi^dchMore :[[^X^Zci:c\^cZZg^c\VcYBV^ciZcVcXZ6cYBjX]More… | Online warning if safe is locked upon check-out | Online low battery warning | | Online clear safe memory warning | Online automatic synchronization of date/time | | Online remote audit trail | Online remote service reports | Assa Abloy Hositality Pte.
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