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Customer Satisfaction Towards Service Quality: a Study of Malindo Air
Customer Satisfaction Towards Service Quality: A Study of Malindo Air Nabilah Maisarah1, Daisy Kee Mui Hung2, Nurul Syakirah3, Mohd Azri Hanif4, Arti Bella5, Rudresh Pandey6, Rashed Fahad Almuhaini7, Majdi Anwar Quttainah8 Universiti Sains Malaysia1,2,3,4 Jalan Sg Dua, 11800 Minden, Pulau Pinang, Malaysia. ABES Engineering College Ghaziabad5,6 19th KM Stone, NH 24, Ghaziabad, Uttar Pradesh 201009, India. Kuwait University7,8 Jamal Abdul Nasser St, Kuwait. Correspondence Email: [email protected] ABSTRACT In any business, customers are the main sources that contribute to revenue and keep the business going on, year by year passes. People may think that the aviation industry is one of the highest costs in transportation, but if compared to the services and benefits offered, it should be considered as worth money paid. The discussion throughout the paper focuses on passengers’ satisfaction with the service quality provided by Malindo Air. To collect the data on customer satisfaction, a survey on Malindo Air was conducted. The results of the findings demonstrated that service quality is critical to maintaining the passengers' satisfaction. Keywords: Airplanes, Customer Satisfaction, Satisfy, Service Quality and Malindo Air INTRODUCTION Airplanes are one of the most important transportation in the whole world. Airplanes are used to transport both humans and parcels all around the world. It is a transportation that saves a lot of time and also shorten the distance in travelling from one place to another. There are two types of operations in the Aviation Industry which include Low-Cost Carriers (LCC) and Full Cost Carriers (FCC). Low-cost carriers (LCC) are emphasizing on low-cost operations by means it has low fares and fewer comforts. -
Media Release
Media Release Terminal 2 prepares to handle more passengers SINGAPORE, 30 August 2012 – With the closure of the Budget Terminal (BT) at Singapore Changi Airport on 25 September 2012, airlines currently operating at the terminal – Berjaya Air, Cebu Pacific, Firefly, Mandala Airlines, South East Asian Airlines and Tiger Airways – will move their operations to Terminal 2 on that day. Changi Airport Group (CAG) has implemented measures to ensure a smooth transition for the airlines while passenger facilities at Terminal 2 are undergoing upgrading works so that service levels will continue to be high. CAG has actively engaged its airline partners to prepare for the move. This has included ensuring that ground handlers and service staff are trained and ready to operate in the new terminal. Since April 2012, CAG has also reassigned the check-in counters for existing carriers in Terminal 2 to accommodate the BT airlines. The revised list can be found in Annex A. Improvements are being made to key touch points in Terminal 2 to enhance the travelling experience for passengers. For example, the Departure and Arrival Immigration areas are currently being upgraded to increase the number of automated immigration gantries. In addition, the taxi waiting area in the Arrival Hall will be expanded and additional taxi bays will also be constructed. The move of the six BT airlines to Terminal 2 will see the addition of some 790 weekly flights. In terms of passenger movements, Terminal 2 and BT managed about 13 million and 5 million respectively in the past year. Terminal 2 can handle up to 23 million passenger movements a year and managed 21.6 million passenger movements in 2007, just before the opening of Terminal 3 in January 2008. -
Malaysia Civil Helicopters
YEAR END 2017 MALAYSIA CIVIL HELICOPTERS Sponsored by ASIA PACIFIC REGION CIVIL HELICOPTER FLEET REPORT – YEAR END 2016 1 MALAYSIA Total Fleet : 157 y yearend 2017, there were 157 helicopters in Medium-size helicopters are the most widely-used in Malaysia, Malaysia, a slight 1.9% increase from the previous with 63 helicopters in the country’s fleet categorized as such. B year’s fleet of 154. However, this category has been contracting since 2015 and it is the only size that saw contraction during 2016-2017. The light- Airbus continued to have the largest share among all OEMs, twin and single-engine categories have nearly the same share in with 54% (85) of the fleet, a 3.7% growth from the previous year. the market, with 40 and 36, respectively. Leonardo followed representing 22% (35) of the fleet, largely composed of AW139s, primarily used in the offshore segment. In terms of operators, Weststar Aviation (Weststar) and MHS Aviation, both of which provide support to the O&G industry, Overall, Malaysia continued to be a dominant player in offshore operate the largest fleets making up nearly 24% of the country’s operations, represented by a 27% (43) share in the market, total fleet. despite a 10.4% contraction in fleet size. Helicopters used for multi-mission use were widely-used, expanding from the previous year, with 25% (39) of the fleet in this category. Corporate mission use followed, making up 17% (26) of the fleet. 2 CIVIL HELICOPTER FLEET REPORT – YEAR END 2017 : MALAYSIA COUNTRY PROFILE : MALAYSIA 49+0+0 30+0+027+0+018+0+011+0+010+0+06+0+0 -
INTI JOURNAL | Eissn:2600-7320 Vol.2020:062 DESTINATION IMAGE, HYPERREALITY, UNREAL IMAGE THROUGH FILMS
INTI JOURNAL | eISSN:2600-7320 Vol.2020:062 DESTINATION IMAGE, HYPERREALITY, UNREAL IMAGE THROUGH FILMS. A CASE STUDY OF THE FILM CRAZY RICH ASIANS 1 Sriganeshvarun Nagaraj, 2Anil Aaron Selvaram 1,2INTI International University, Malaysia [email protected] [email protected] Abstract Crazy Rich Asians was one on the biggest hypes of cinema, from the Asian community and worldwide. It had an even bigger impact for Malaysians as Singapore was a stone throw away from Malaysia. The movie was a huge success within the Asian community, box office forking in international gross of $239 million, from just $30 million production budget. In October 2018, it was crowned the highest-grossing genre of romantic comedy from the last decade. However, the movie portrayal of Singapore was but a mere hyperreality and unreal image. Malaysia was a huge part of the film and was not given the credit it was due. The data was gathered using qualitative research method. In-depth interviews conducted with the sample, which were nine locals and 2 internationals selected based on criterion sampling. The data gathered was analysed based on 5 main themes, Tourism of Malaysia, portrayal of Malaysia, emotions of viewers, misrepresentation, and the awareness of viewers. Based on the data gathered locals and internationals viewers of the film feel negatively towards Crazy Rich Asians because of the potential that it could have on the Tourism of Malaysia. The respondent felt that the director could have given Malaysia its due credit rather than in the end credits. Keywords Film, Unreal Image, Destination Image, Misrepresentation, Hyperreality, Case Study Introduction From the Cinema to the home television, films had always played an impact on the viewers perception of how they see the world. -
Silk Road Air Pass: a CAREC Proposal
Silk Road Air Pass: A CAREC proposal Revised Draft, 1 August 2020 This proposal/study was prepared for ADB by Brendan Sobie, Senior Aviation Specialist and Consultant for CAREC Table of Contents: Concept Introduction ……………………………………………………………. Page 2 Summary of Opportunities and Challenges …………………………… Page 3 Historic Examples of Air Passes and Lessons Learned ……………. Page 4 Silk Road Air Pass: The Objective …………………………………………… Page 9 Silk Road Air Pass: Regional International Flights …….…………… Page 11 Silk Road Air Pass: Domestic Flights ………………….…………………. Page 14 Silk Road Air Pass: Domestic Train Travel ..…………………………… Page 18 Silk Road Air Pass: the Two CAREC Regions of China ………….. Page 19 Silk Road Air Pass: Promoting Flights to/from CAREC …………… Page 21 Silk Road Air Pass: Sample Itineraries and Fares…. ………………. Page 23 Conclusion: Why Now? ……………………………………………………….. Page 26 Conclusion: Possible Conditions to Facilitate Success …………. Page 27 Addendum: Embracing New Technology ..………………………….. Page 28 Concept Introduction: Air passes have been used for over three decades by the airline and travel industries to facilitate travel within regions by offering a block of several one-way flights at a discount compared to buying the same flights separately. They are typically sold to tourists from outside the region planning a multi-stop itinerary. By selling a package of flights, often on several airlines, air passes can make travel within a region easier and more affordable, enabling tourists to visit more countries. While their overall track record is mixed, air passes have succeeded in the past at stimulating tourism in several regions, particularly regions that were suffering from high one-way air fares. In recent years one-way air fares have declined significantly in most regions, limiting the appeal of air passes. -
Lesson 17 Look at the Famous Fashion Designers Tick Any Designers You Have Heard Of
Brain into gear activity: Lesson 17 Look at the famous fashion designers Tick any designers you have heard of. Write down if you know any facts about them, What are they famous for? Fashion Designers Learning Focus: - To research existing fashion designers to inspire new ideas - Develop presentation skills using ICT . Research Existing Fashion Designers to Learning Outcomes create a mood board & fact file 1-2 Choose a designer & find an image of the designer. Paste into PowerPoint. Add a title. 1. Open a blank PowerPoint document. 3-5 2. Save it as <your name> Designer Find images of the designers work and paste research. them onto the mood board. 3. Open a web page to Google. 4. Type in keywords <designers name>. 6-7 Computer generated Mood board(s) - Create a theme to your mood board 5. Select images of interest to paste to your - Change background colours and fonts. mood board. - Detailed information 6. Create a theme to your mood board by - Selection of images to inspire ideas changing background colours and fonts. - Add key words and information to explain your designer & their textile work/style. 7. Add key words and information to 8-9 Use descriptive words to explain your designer explain your designer & their textile & their textile work/style, include your work/style. opinion. You could included your own sketches. Key words: Research, Designer, Influence, Collate, Descriptive What is a Mood Board A collage of images and text expressing a certain topic or subject, often used to generate ideas or for design work. Skills/traits -
Global Volatility Steadies the Climb
WORLD AIRLINER CENSUS Global volatility steadies the climb Cirium Fleet Forecast’s latest outlook sees heady growth settling down to trend levels, with economic slowdown, rising oil prices and production rate challenges as factors Narrowbodies including A321neo will dominate deliveries over 2019-2038 Airbus DAN THISDELL & CHRIS SEYMOUR LONDON commercial jets and turboprops across most spiking above $100/barrel in mid-2014, the sectors has come down from a run of heady Brent Crude benchmark declined rapidly to a nybody who has been watching growth years, slowdown in this context should January 2016 low in the mid-$30s; the subse- the news for the past year cannot be read as a return to longer-term averages. In quent upturn peaked in the $80s a year ago. have missed some recurring head- other words, in commercial aviation, slow- Following a long dip during the second half Alines. In no particular order: US- down is still a long way from downturn. of 2018, oil has this year recovered to the China trade war, potential US-Iran hot war, And, Cirium observes, “a slowdown in high-$60s prevailing in July. US-Mexico trade tension, US-Europe trade growth rates should not be a surprise”. Eco- tension, interest rates rising, Chinese growth nomic indicators are showing “consistent de- RECESSION WORRIES stumbling, Europe facing populist backlash, cline” in all major regions, and the World What comes next is anybody’s guess, but it is longest economic recovery in history, US- Trade Organization’s global trade outlook is at worth noting that the sharp drop in prices that Canada commerce friction, bond and equity its weakest since 2010. -
Kuala Lumpur, Malaysia's Dazzling Capital City
CONTENTS 4 DOING THE SIGHTS 38 SENSATIONAL SHOPPING 5 Prestigious Landmarks 39 Shopping Malls 6 Heritage Sites 42 Craft Centres 10 Places of Worship 43 Street Markets and Bazaars 12 Themed Attractions 44 Popular Malaysian Souvenirs 14 TROPICAL ENCLAVES 45 EATING OUT 15 Perdana Botanical Gardens 46 Malay Cuisine 16 KLCC Park 46 Chinese Cuisine 17 Titiwangsa Lake Gardens 46 Indian Cuisine 17 National Zoo 46 Mamak Cuisine 17 Bukit Nanas Forest Reserve 47 International Cuisine 47 Malaysian Favourites 18 TREASURE TROVES 49 Popular Restaurants in KL 19 Museums 21 Galleries 52 BEYOND THE CITY 22 Memorials 53 Kuala Selangor Fireflies 53 Batu Caves 23 RELAX AND REJUVENATE 53 Forest Research Institute of Malaysia 24 Spa Retreats (FRIM) 25 Healthcare 54 Putrajaya 54 Port Dickson 26 ENTHRALLING PERFORMANCES 54 Genting Highlands 27 Premier Concert Halls 55 Berjaya Hills 27 Cultural Shows 55 Cameron Highlands 28 Fine Arts Centres 55 Melaka 29 CELEBRATIONS GALORE 56 USEFUL INFORMATION 30 Religious Festivals 57 Accommodation 31 Events and Celebrations 61 Getting There 62 Getting Around 33 ENTERTAINMENT AND 65 Useful Contacts EXCITEMENT 66 Malaysia at a Glance 34 Theme Parks 67 Saying it in Malay 35 Sports and Recreation 68 Map of Kuala Lumpur 37 Nightlife 70 Tourism Malaysia Offices 2 Welcome to Kuala Lumpur, Malaysia’s dazzling capital city Kuala Lumpur or KL is a modern metropolis amidst colourful cultures. As one of the most vibrant cities in Asia, KL possesses a distinct and charming character. Visitors will be greeted by the Petronas Twin Towers, a world-renowned icon of the country. The cityscape is a contrast of the old and new, with Moorish styled buildings standing alongside glittering skyscrapers. -
Second Aircraft for Airasia (NST 03/02/1997)
03/02/1997 Second aircraft for AirAsia AIRASIA Sdn Bhd, which launched its first Boeing 737-300s last year, officiated the arrival of its second aircraft in a colourful traditional tepung tawar ceremony at the Sultan Abdul Aziz Shah International Airport in Subang, Selangor. The ceremony, which was witnessed by Prime Minister Datuk Seri Dr Mahathir Mohamad on Saturday, marked another milestone for AirAsia which is aiming to go global in five years. AirAsia director Datuk Tik Mustaffa said the company had made known to the Transport Ministry two or three months ago on its interest to have additional flight destinations. "We submitted a proposal to the ministry last week on expanding our operation within the Asian region to include China, India and Indonesia," he told a Press conference earlier. Plans are in the pipeline to fly to Subic Bay or Cebu in the Philippines next year. The country's second national carrier, commercially known as Pacific Eagle, commenced operation on Nov 18 last year after a two-year delay when Malaysia Airlines refused to share with AirAsia some of its regional routes. While Malaysia Airlines will continue to be the country's sole international carrier, AirAsia will ensure that there will not be an overlapping of routes between the two airlines. Tik said the airline would also consider operating domestic flights if the local demand and also market share justified the move. AirAsia, incorporated in 1993, is a joint venture company between Hicom Holdings Bhd which holds a 85 per cent stake and Mofaz Air Sdn Bhd the remaining 15 per cent. -
Malaysian Batik Voyagers Fong Wai Ling Speaks to Some of Malaysia’S Prominent Designers About the Waves They Are Making on the Global Fashion Scene Using Batik
Malaysian Batik Voyagers Fong Wai Ling speaks to some of Malaysia’s prominent designers about the waves they are making on the global fashion scene using batik. And who's that voyager who took our batik into space? Dato’ Tom Abang Saufi side instead of the management side of the business. A strong identity wins ardent fans in London Dato’ Tom has had to defy impediments by learning and Europe the ropes from scratch. She credits much of her suc- cess to her friends and family who have been a It was familiarity that prompted Sarawakian Dato’ Tom tremendous help along the way. Even shoe maestro, Abang Saufi (the Datoship was appropriately con- Datuk Jimmy Choo, proposed the location for the ferred on her in the past year by the state of Pahang) store. to set up her boutique in London. Aside from her days "There were just so many things to learn and it’s as a student in the London School of Fashion, many tough. For example, hidden costs that can easily be of Dato’ Tom’s family reside in London – including her overlooked, the high rent – and marketing batik to an daughter – which makes London the perfect site for international market!" her first retail store out of Malaysia. The batik that she sells in London is mainly resort Nestled in the high fashion district of Connaught wear – clothes that exude bright and warm colours, Village, Dato’ Tom’s boutique sits on the same street light fabrics and bold patterns. They quickly garnered as Armani, Gucci, Jimmy Choo, Chanel and other lux- the attention of Londoners, especially in the summer ury brand names on Connaught Street, London. -
Airlines Codes
Airlines codes Sorted by Airlines Sorted by Code Airline Code Airline Code Aces VX Deutsche Bahn AG 2A Action Airlines XQ Aerocondor Trans Aereos 2B Acvilla Air WZ Denim Air 2D ADA Air ZY Ireland Airways 2E Adria Airways JP Frontier Flying Service 2F Aea International Pte 7X Debonair Airways 2G AER Lingus Limited EI European Airlines 2H Aero Asia International E4 Air Burkina 2J Aero California JR Kitty Hawk Airlines Inc 2K Aero Continente N6 Karlog Air 2L Aero Costa Rica Acori ML Moldavian Airlines 2M Aero Lineas Sosa P4 Haiti Aviation 2N Aero Lloyd Flugreisen YP Air Philippines Corp 2P Aero Service 5R Millenium Air Corp 2Q Aero Services Executive W4 Island Express 2S Aero Zambia Z9 Canada Three Thousand 2T Aerocaribe QA Western Pacific Air 2U Aerocondor Trans Aereos 2B Amtrak 2V Aeroejecutivo SA de CV SX Pacific Midland Airlines 2W Aeroflot Russian SU Helenair Corporation Ltd 2Y Aeroleasing SA FP Changan Airlines 2Z Aeroline Gmbh 7E Mafira Air 3A Aerolineas Argentinas AR Avior 3B Aerolineas Dominicanas YU Corporate Express Airline 3C Aerolineas Internacional N2 Palair Macedonian Air 3D Aerolineas Paraguayas A8 Northwestern Air Lease 3E Aerolineas Santo Domingo EX Air Inuit Ltd 3H Aeromar Airlines VW Air Alliance 3J Aeromexico AM Tatonduk Flying Service 3K Aeromexpress QO Gulfstream International 3M Aeronautica de Cancun RE Air Urga 3N Aeroperlas WL Georgian Airlines 3P Aeroperu PL China Yunnan Airlines 3Q Aeropostal Alas VH Avia Air Nv 3R Aerorepublica P5 Shuswap Air 3S Aerosanta Airlines UJ Turan Air Airline Company 3T Aeroservicios -
The King and Queen Visit London
The King and Queen visit London LONDON: Yang di-Pertuan Agong Tuanku Mizan Zainal Abidin and Raja Permaisuri Tuanku Nur Zahirah were in London late April to attend the wedding of Duke and Duchess of Cambridge at the Westminster Abbey. The King and Queen also took this opportunity to grace the Majlis Bersama Rayat hosted by the Grand Chamberlain of Istana Negara Malaysia at the Ballroom, Intercontinental Hotel in London to meet and greet members of the Diplomatic Corp and Malaysian Agencies in the UK. SPB YDP Agong Tuanku Mizan Zainal Abidin and Raja Permaisuri Agong Tuanku Nur Zahirah graced the ’Majlis Bersama Rakyat’ at Intercontinental Hotel London. Picture MHC London SPB YDP Agong Tuanku Mizan Zainal Abidin and Raja Permaisuri Agong Tuanku Nur Zahirah attending the royal SPB YDP Agong Tuanku Mizan Zainal Abidin and Raja Permaisuri Agong Tuanku Nur Zahirah meet and greet the wedding at Westminster Abbey - AFP picture guests. Picture MHC London Malaysia’s Golden Garden LONDON: THE award-winning nied by Prince Andrew and the Tourism Malaysia garden received Duchess of Cornwall. We were a special visit by Queen Elizabeth also visited by Prince Albert of II who made a brief visit and Monaco," said Dr Ng. showed a keen interest in the Present at the garden, tropical lowland garden with which won a gold for the second streams and water lilies. year, were celebrity chef Rick She was met by Tourism Stein and Miriam Clegg, wife of Minister Datuk Seri Dr Ng Yen Yen the British deputy prime minister. and the garden's two designers, The garden attracted a lot of Tourism Minister Datuk Seri Dr Ng Yen Yen receiving Queen Elizabeth at the ethno botanists James Wong and attention with its waterfall and Tourism Malaysia garden in the Chelsea Flower Show in London - Bernama David Cubero, who also designed sounds of insects.