hospitality asia ~ January-March 2013 Issue Page IFC C M Y K hospitality asia ~ January-March 2013 Issue Page 1 C M Y K publisher’s note
My motto has always been, “Be bold when others are scared.” That is the only way a small business can grow and put down roots deep enough to sustain itself. In our 19th year of operations, I am glad to say that our boldness has paid off. We still look fresh, we are presenting our content in more exciting ways, and we are reaching an audience beyond our initial target of food service industry providers and hospitality folk. Growth For All Seasons
we move into the big 20, Our new channels of distribution have look out for new things seen a whole new market segment from us, beginning with opening for us. Hospitality Asia is carried exciting, revolutionary on board Malaysia Airlines, and is now events which will put a new spin on the found in the lounges of more hotels than way people enjoy food and find out about ever. Upwardly mobile travellers and new hospitality options. The Hospitality professionals are also reading us in stylish Asia Platinum Awards (HAPA) Malaysia new restaurants and F&B outlets, and series will mark its 12th installment this they in turn are sampling the luxurious year, with the HAPA Regional 2014 Series offerings of the hospitality companies coinciding with our 20th year anniversary we report on. As we head into a new celebrations. Malaysia’s new properties decade of business, we are also increasing will surely be in the spotlight for both accessibility to the magazine with the series, and I hope that our efforts to on-line version of the publication which support a vibrant, burgeoning Malaysian allows anyone to browse a copy. This hospitality industry will bear fruit as initiative will help us ensure we remain Malaysia competes among the best of the an ecologically conscious business by local properties and then among the best reducing the need to print more copies of in Southeast Asia. the magazine. We are also going beyond the scope of publishing, with our events arm expanding on our event design and management business. If there is anything else you would like to see from us, drop me a line at publisher@ wapublishing.asia. Here’s wishing our readers and advertisers Gong Xi Fa Cai and a great year ahead in 2013.
Jennifer Ong Founder / Publisher
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hospitality asia ~ January-March 2013 Issue Page 3 C M Y K Founder / Publisher Jennifer Ong [email protected]
Consulting Editor-In-Chief Karen-Michaela Tan [email protected]
Contributor Offices David Bowden World Asia Publishing [M] Sdn Bhd Travel Write Sdn Bhd [564376-H] 3 Jalan 14/28, Section 14, 46100 Petaling Creative Direction Jaya Pat Seow Selangor Darul Ehsan, Malaysia Devilish Ideas Tel : +60 3 7954 1911 Fax : +60 3 7954 3911 Contributing Photographer E-mail: [email protected] Chin Kit Sen Write Pix Unlimited WAP Singapore 10 Anson Road, #10-06 International Plaza Executive, Publishing & Events Singapore 079903 Norayu Binti Ishak Tel : +65 9067 4090, +65 8163 7300 [email protected]
Director, Finance & Production websites Rachel Law [email protected] www.HospitalityAsiaOnline.asia www.Hapa.asia Director, Project & Events Janice Entaba [email protected]
Senior Executive, Projects & Events www.facebook.com/HAPAAwards Indhuja Ravindran [email protected] Printing Executive, Project & Events Percetakan Lai Sdn Bhd Jocelyn Jelo 1 Persiaran 2/118C [email protected] Kawasan Perindustrian Desa Tun Razak Cheras, 56000 Kuala Lumpur, Malaysia Assistant Manager, Communications & Events Tel : +60 3 9173 1111 Grace Ding [email protected]
Executive, Communications & Events Sharine Gurriah [email protected]
memberships and endorsements
Chefs Association of Malaysian Food & Society of Professional Singapore Chefs The Society of The Les Clefs d’Or Thailand Chef’s Association of Culinary Bali Culinary Macau Culinary Malaysia Beverage Chefs (Singapore) Association Golden Keys Singapore Indonesia Association (WACS) Professionals Jakarta Professionals Indonesia Association Executives Association
Restaurant Association Food & Beverage Singapore Food Baking Industry Training Singapore Pastry International Bartenders Association of Sommelier Association Jakarta International Association of of Singapore Managers Association Manufacturers Centre (Singapore) Alliance Association Bartenders & of Malaysia (SOMLAY) Hotels Association Rooms Division of Singapore Association (IBA) Sommeliers Singapore Indonesia Executives
Hotel Public Relations Malaysian Association Club Managers Indonesia Club Asian Golf Course Bali Spa & Wellness Kuala Lumpur Tourist Hospitality Purchasing Stamford College Berjaya University Association of Thailand of Housekeepers Association (Singapore) Managers Association Owners Federation Association Association Association (Singapore) College of Hospitality
Singapore Association of Food Equipment, Association of Singapore Housekeepers Manufacturers & Suppliers
Page 4 hospitality asia ~ January-March 2013 Issue Page 5 C M Y K on the cover Living The Good Life Discover how far hotels and resorts will go to win the hearts of their guests and cement an experience worth returning for. From unique Hard Rockin’ concepts and music- themed suites, to luxurious Crabtree & Evelyn bathroom amenities in a business-class hotel, it is all about being memorable, delivering guest services way and above the call of hospitality and leaving nothing of the seduction of the senses to chance.
travel, golf & spa Travel Report 30 City Living At Its Best – The spanking new E&O Residences Kuala Lumpur radiates the same warmth of the cozy wood-panelled rooms of the iconic Eastern & Oriental Hotel Penang but with the high-tech luxury lifestyle if city living. All Things Bright and Beautiful - Centara Grand Beach Resort & Villas is the oldest hotel in Hua Hin, the beach retreat of the Thai royal family for decades. Destination 36 Life’s Little Luxuries – New hospitality experiences to savour in the New Year
food & entertainment Chef’s Table 48 The best of food and the tastiest dishes on the food scene (both chef and their star choices!) Being Social 61 The most prolific food and entertainment events on the social circuit are all covered in this section.
hospitality Focus 80 Creating Uniqueness – Three men who are different facets of a brilliant design machine, each reflecting the other, resulting in dazzling hospitality and F&B experiences. Coffee Chat 82 Keepers Of The Flame – The General Managers of some of the most iconic hotels in Hua Hin, Thailand, and Penang, Malaysia, speak about their properties and the love affair that they have developed with them. Opinion 87 The Gold Standard In Pest Management – Mas Zuhairin Zubir, Executive Housekeeper of Concorde Hotel Kuala Lumpur, shares her views on what makes PestBusters her choice of pest management company.
HOSPITALITY ASIA IS PUBLISHED BY world asia PUBLISHING (m) sdn bhd (WAP), 3 JALAN 14/28, SECTION 14, 46100 PEtaling Jaya, Selangor dARUL EHSAN, Malaysia. TEl: 60 3 7954 1911 fAX: 60 3 7954 3911. THE CONTENTS OF THE MAGAZINE ARE THE COPYRIGHT OF WAp. NO PART OF THIS PUBLICATION MAY BE REPRODUCED IN ANY MANNER OR FORM WITHOUT WRITTEN PERMISSION FROM WAp. OPINIONS EXPRESSED IN hospitality ASIA ARE SOLELY THOSE OF THE WRITERS AND ARE NOT NECESSARILY ENDORSED BY WAp. ALL CONTRIBUTIONS WHETHER SOLICITED OR UNSOLICITED AND IF SELECTED FOR PUBLICATION WILL BE SUBJECTED TO EDITING STYLE AND CONTENT AT THE DISCRETION OF THE EDITORIAL BOARD. UNSOLICITED TRANSPARENCIES SENT IN ARE AT THE OWNERS’ RISK. world asia PUBLISHING (m) sdn bhd AND ITS REPRESENTATIVES ACCEPT NO LIABILITIES FOR LOSS OR DAMAGE. hospitality asia is a professional trade magazine distributed on a complimentary controlled basis to members of top and middle management in hospitality and hospitality-related establishments, institutions and associations. COPYRIGHT © world asia PUBLISHING (m) sdn bhd
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Avillion Port Dickson, Negeri Sembilan Grand Dorsett Labuan Hotel Palace of the Golden Horses, Selangor The Club at The Saujana Awana Kijal Golf, Beach & Spa Resort, Grand Dorsett Subang Palm Garden Hotel, Selangor The Danna Langkawi, Kedah Terengganu Grand Hyatt Kuala Lumpur Pan Pacific Kuala Lumpur International The Datai Langkawi, Kedah Awana Porto Malai Langkawi, Kedah Grand Lexis, Port Dickson Airport Hotel The Gardens Hotel & Residences, Batik Boutique Hotel, Kuching Grand Margherita Hotel, Kuching Pangkor Laut Resort, Perak Kuala Lumpur Bayview Hotel Georgetown Penang Grand Millennium Kuala Lumpur PARKROYAL Kuala Lumpur The Majestic Malacca Bayview Hotel Melaka Grand Paragon Hotel Johor Bahru PARKROYAL Penang The Ritz-Carlton Kuala Lumpur Berjaya Georgetown Hotel Penang Grand Seasons Hotel Kuala Lumpur PARKROYAL Serviced Suites Kuala Lumpur The Royale Bintang Kuala Lumpur Berjaya Langkawi Beach & Spa Resort GTower Hotel Kuala Lumpur Pearl International Hotel Kuala Lumpur The Royale Bintang Resort and Spa, Langkawi, Kedah Hard Rock Hotel Penang Philea Resort & Spa Melaka Negeri Sembilan Berjaya Redang Beach Resort, Redang Heritage Hotel Ipoh Piccolo Hotel Kuala Lumpur The Royale Chulan Kuala Lumpur Island, Terengganu Heritage Hotel Ipoh, Perak PNB Darby Park Executive Suites Kuala The Saujana Hotel Kuala Lumpur Berjaya Times Square Hotel & Convention Hilton Kuala Lumpur Lumpur The Villas @ Sunway Resort Hotel Center Kuala Lumpur Hilton Kuching, Sarawak Prince Hotel & Residence Kuala Lumpur The Westin Kuala Lumpur Berjaya Tioman Beach Resort, Tioman Hilton Petaling Jaya, Selangor Pullman Kuching The Westin Langkawi Resort & Spa, Kedah Island, Johor Holiday Inn Glenmarie Kuala Lumpur Pullman Putrajaya Lakeside The Zenith Hotel, Kuantan Best Western Premier Dua Sentral Holiday Inn Melaka Putra World Trade Centre Kuala Lumpur Thistle Johor Bahru Bliss Boutique Hotel Holiday Inn Resort, Penang (PWTC) Thistle Port Dickson, Negeri Sembilan Bon Ton Resort Langkawi, Kedah Holiday Villa Subang, Selangor Putrajaya International Convention Centre Tiara Beach Resort, Port Dickson, Negeri Boulevard Hotel Kuala Lumpur Hotel Equatorial Bangi-Putrajaya (PICC) Sembilan Cameron Highlands Resort, Pahang Hotel Equatorial Kuala Lumpur Putrajaya Marriott Hotel Tiara Labuan Hotel Campbell House, Penang Hotel Excelsior Ipoh Putrajaya Shangri-La Renaissance Hotel Traders Hotel Kuala Lumpur Carcosa Seri Negara Kuala Lumpur Hotel Istana Kuala Lumpur Kuala Lumpur Traders Hotel Penang Casa Del Rio Melaka Hotel Maya Kuala Lumpur Renaissance Melaka Yeng Keng Hotel, Penang Cherengin Hill Convention & Spa Resort Hotel Novotel Kota Kinabalu 1Borneo Ritz Garden Hotel Ipoh Zon All Suites Residences On The Park, Cititel Hotel Penang Hotel Novotel Kuala Lumpur City Centre Riverside Majestic Hotel, Kuching Kuala Lumpur Cititel Mid Valley Kuala Lumpur Hotel Penaga, Penang Ri-Yaz Heritage Marina Resort & Spa, City Bayview, The Langkawi, Kedah Hyatt Regency Kinabalu, Sabah Terengganu HOTELS, RESORTS & MICE Club Med Cherating, Pahang Hyatt Regency Kuantan Resort Royale Bintang Damansara, Selangor (SINGAPORE) Colmar Tropicale, Berjaya Hills Imperial Hotel, Miri Seri Chenang Resort & Spa Langkawi, Albert Court Hotel Singapore Concorde Hotel Kuala Lumpur Impiana Cherating Resort, Pahang Kedah Amara Hotel Singapore Concorde Hotel Shah Alam, Selangor Impiana Hotel, Ipoh Seri Pacific Hotel Kuala LumpuShangri-La Amara Sanctuary Resort Sentosa Coronade Hotel, The Kuala Lumpur Impiana KLCC Hotel & Spa Kuala Lumpur Hotel Kuala Lumpur Singapore Corus Hotel Kuala Lumpur InterContinental Kuala Lumpur Shangri-La’s Golden Sands Resort, Penang Bay Hotel, Singapore Crowne Plaza Mutiara Kuala Lumpur Japamala Resort, Tioman Shangri-La’s Rasa Ria Resort, Berjaya Hotel Singapore Cyberview Resort & Spa, Selangor Jerejak Rainforest Resort Kota Kinabalu, Sabah Capella Singapore Damai Puri Resort & Spa JW Marriott Hotel Kuala Lumpur Shangri-La’s Rasa Sayang Resort & Spa, Carlton HotelChangi Village Hotel De Palma Ampang, Selangor Klana Resort Seremban Penang Concorde Hotel Singapore Dorsett Regency Kuala Lumpur KSL Resort Johor Bahru Shangri-La’s Tanjung Aru Resort Kota Conrad Centennial Singapore Doubletree by Hilton Kuala Lumpur Kuala Lumpur Convention Centre (KLCC) Kinabalu, Sabah Crockfords TowerEquarius Hotel Eastern & Oriental Hotel Penang Le Meridien Kuala Lumpur Sheraton Imperial Kuala Lumpur Fairmont Singapore Eastin Hotel Penang Lone Pine Hotel, Penang Sime Darby Convention Centre Festive Hotel – Resorts World at Sentosa Eastin Hotel Petaling Jaya, Selangor Mandarin Oriental Hotel Kuala Lumpur Somerset Ampang Kuala Lumpur Four Seasons Hotel Equatorial Cameron Highlands, Pahang Maxims, Genting Highlands, Pahang Somerset Seri Bukit Ceylon Kuala Lumpur Furama Riverfront Singapore Equatorial Hotel Melaka Maytower Hotel & Serviced Residences Sunway Putra Hotel Kuala Lumpur Gallery Hotel Equatorial Hotel Penang Kuala Lumpur Sunway Resort Hotels & Spa, Selangor Goodwood Park Hotel Evergreen Laurel Hotel Penang Melia Hotel Kuala Lumpur Sutera Harbour Resort Kota Kinabalu, Grand Copthorne Waterfront Hotel Everly Resort Hotel Malacca Meritus Pelangi Beach Resort Langkawi, Sabah Singapore Four Points by Sheraton Langkawi Resort Kedah Swiss-Garden Golf Resort & Spa Damai Grand Hyatt Singapore Four Points by Sheraton, Kuching Micasa All Suite Hotel Laut Grand Mercure Roxy Hotel Four Seasons Resort Langkawi, Kedah Mid Valley Exhibition Center, Kuala Swiss-Garden Hotel Kuala Lumpur Grand Park City Hall Fraser Place Kuala Lumpur Lumpur (MVEC) Tanjong Jara Resort, Terengganu Grand Park Orchard Furama Bukit Bintang MINES Wellness Hotel Hard Rock Hotel Singapore 8 distribution list distribution list Hilton Singapore Mandara Spa – Sutera Harbour Resort Bianco Kuala Lumpur One on the Bund Holiday Inn Atrium Singapore Kota Kinabalu, Sabah Bijan Bar & Restaurant Kuala Lumpur Orchard Lei Garden Holiday Inn Singapore Orchard City Centre Mandrayu Spa – Strawberry Park Resort, Bijou Kuala Lumpur Original Sin Hotel 1929, Singapore Pahang Chili Padi Restaurant OSO Ristorante Hotel Grand Pacific Martha Tilaar Spa Kuala Lumpur Chin’s Stylish Chinese Cuisine, Penang Paddy Fields Hotel MichaelHotel Re! @ Pearl’s Hill Ozmosis Health and Day Spa, Bangsar, China House, Penang Paradise Pavillion InterContinental Singapore Kuala Lumpur Crystal Jade Restaurant @ The Gardens Pierside Kitchen & Bar Klapsons, The Boutique Hotel Qin Spa at Flamingo by the Beach Dragon-I Restaurant Kuala Lumpur Prive, Keppel Island Landmark Village Hotel Singapore Royale Spa, The Royale Bintang The Curve Ecoba Bar & Restaurant Petaling Jaya Punjab Grill by Jiggs Kalra Link Hotel Singapore Samsara Spa @ Swiss Garden Hotel El Meson Spanish Restaurant Kuala Rang Mahal M Hotel Singapore Kuala Lumpur Lumpur Relish Burger Mandarin Orchard Singapore Sembunyi Spa – Cyberview Resort & Spa Enak Kuala Lumpur Restaurant Madame Butterfly Mandarin Oriental Singapore Serenity Spa, Shah Alam Eu Yan Sang’s Zun Kitchenette Saint Pierre Marina Bay Sands Singapore Spa Indrani, Starhill, Kuala Lumpur FUKUYA Authentic Japanese Cuisine Salt Grill & Sky Bar, ION Orchard Marina Mandarin Singapore Spa Manja Ibunda, Malay Fine Dining, Kuala Lumpur Savanh Bistro + Lounge Moon Hotel Singapore Spa Village, Pangkor Laut Resort, Perak il Lido Italian Dining + Lounge Bar, Senso Naumi Spa Village, Tanjong Jara Resort, Kuala Lumpur Serenity Spanish Bar & Restaurant New Majestic Hotel Terengganu Indulgence Restaurant & Living, Ipoh, Si Chuan Dou Hua Restaurant Novotel Clarke Quay Singapore St Gregory Spa – PARKROYAL Penang Perak Sky Dining @ Singapore Flyer Oasia Hotel Singapore Resort Kame Sushi Sky on 57 @ Marina Bay Sands One015 Marina Club Tatami Spa - Berjaya Hills, Pahang Kechara Oasis New Age Vegetarian Taste Paradise Orchard Hotel Singapore Teratai Spa @ Meritus Pelangi Beach Cuisine, Petaling Jaya Tawandang Microbrewery @ Dempsey Orchard Parade Hotel Singapore Resort & Spa, Langkawi KURA, Petaling Jaya The Cliff Orchard Parksuites Teratak Spa, Penang La Risata Kuala Lumpur The Forbidden City Pan Pacific Orchard Thalia Spa @ Eastin Hotel Petaling Jaya, MOVIDA Kitchen + Bar + Club Lounge The Jewel Box, Mount Faber Pan Pacific Singapore Selangor Noble House Restaurant Kuala Lumpur The Song of India Paramount Hotel Singapore The Andaman Spa – Andaman Datai Bay, Oriental Pavilion Restaurant Petaling Jaya Tong Le Private Dining PARKROYAL on Beach Road Langkawi, Kedah Pak Loh Chiu Chow Restaurant Tung Lok Restaurant, Singapore PARKROYAL on Kitchener Road The Frangipani Spa - The Frangipani Passage Thru’ India Kuala Lumpur TWG Tea Salon & Boutique PARKROYAL Serviced Suites Singapore Langkawi Resort & Spa Pietro Ristorante Italiano Vansh Peninsula Excelsior Hotel, Singapore The Sompoton Spa @ Hotel Istana Kuala Shook! Restaurant Ying Yang, The Club Hotel Quality Hotel Marlow, Singapore Lumpur SOHO Free House, Penang Quincy Hotel, Singapore The Sompoton Spa @ Prince Hotel & SOULed Out Kuala Lumpur EMBASSIES IN MALAYSIA Raffles Hotel Singapore Residence Kuala Lumpur Tamarind Hill Kuala Lumpur Australian Trade Commission Rasa Sentosa Resort, Singapore The Sompoton Spa at Intercontinental That Little Wine Bar, Penang British High Commission Regency House Kuala Lumpur The Ming Room Restaurant Kuala Lumpur Canadian High Commission Rendezvous Hotel The Sompoton Spa at Istana Hotel The Ship Kuala Lumpur Embassy of Japan Royal Plaza on Scotts The Sompoton Spa at Novotel Kuala Vanity Mansion Kuala Lumpur Embassy of Spain Shangri-La Hotel, Singapore Lumpur City Centre Vansh Kuala Lumpur Embassy of Sweden Shangri-La’s Rasa Sentosa Resort The Spa – Mandarin Oriental Kuala Vintry Cellars, Petaling Jaya Embassy of the Federal Republic of Sheraton Towers Singapore Lumpur Xenri Japanese Restaurant @ Wisma Germany Siloso Beach Resort, Sentosa, Singapore Elken Embassy of the People’s Republic of China Singapore Marriott Hotel SPAS (SINGAPORE) YUZU Japanese Restaurant @ The Embassy of The Republic of Indonesia Swissotel Merchant Court Hotel Amrita Spa at Swissotel The Stamford Gardens Embassy of the Republic of Italy Swissotel The Stamford, Singapore Aramsa Spa, Singapore Embassy of the Republic of Korea The Elizabeth Hotel Aviva Spa at Aranda Country Club RESTAURANTS (SINGAPORE) Embassy of the Republic of the Philippines The Fullerton Hotel Ayuthaya – The Royal Thai Spa @ Gallery 1-Altitude Embassy of the Socialist Republic of The Regent Singapore Hotel Singapore Au Jardin Vietnam The Ritz-Carlton, Millenia Singapore Banyan Tree Spa Au Petit Salut Embassy of the Union of Myanmar The Scarlet Hotel Earth Sanctuary Day Spa Boathouse Restaurant Embassy of the United States of America The St. Regis Singapore Essence Vale Aroma Spa Caffe B France Embassy of Malaysia Traders Hotel Singapore Estheva Spa Cas Born Ventro High Commission of Brunei Darussalam Wanderlust Hotel Helio Asia Spa Chinois High Commission of the Republic of Wangz Hotel Lagunita Spa Choupinette Singapore York Hotel Singapore Mayoory Ayurvedic Spa, Singapore Club Chinois Indian High Commission Rustic Nirvana Singapore Coriander Leaf New Zealand High Commission SPAS (MALAYSIA) Spa Botanic at Sentosa Resort & Spa Crystal Jade Golden Palace (Paragon) Royal Danish Embassy Andana Spa Kuala Lumpur Spaboutique Friends at Jelita Royal Embassy of Saudi Arabia Angsana Spa Kuala Lumpur Spa Valley Garibaldi Royal Thai Embassy, The Bella Luna Sdn Bhd Spa Villas – Resorts World at Sentosa Garuda Padang The Italian Trade Commission Biossentials Puri Spa St Gregory Spa at Marina Mandarin Halai Restaurant Borneo Spa – Nexus Resort Karambunai The Asian Spa at Fullerton Hotel Helipad @ Clarke Quay EMBASSIES IN SINGAPORE Sabah The Aspara Spa at Goodwood Park Hotel Il Lido, Sentosa Golf Club Embassy of Argentina Chi, The SpaDanai Spa @ Tanjung Bunga The Oriental Spa at Mandarin Oriental Indochine Restaurant Club Street Australian High Commission Penang Singapore Indochine Waterfront Embassy of Austria Edes Spa – The Puteri Pacific Hotel, Johor The Spa @ Aranda, Singapore Ivory Embassy of Belgium Elysyle Spa The Tamarind Spa Jaan, Swissotel The Stamford High Commission of Brunei Darussalam Energy Day Spa, Ampang, Kuala Lumpur Wayan Retreat Balinese Spa, Singapore Ku De Ta Singapore Embassy of Cambodia Gamelan Spa, Kuala Lumpur Lantern @ Fullerton Bay Hotel Singapore High Commission of Canada Heavenly Spa by Westin RESTAURANTS (MALAYSIA) Le Papillion Chinese Embassy Jari Jari Spa Kota Kinabalu, Sabah 7atenine Lei Gardens (CHIJMES) Embassy of France Jojoba Spa Kuala Lumpur Al-Amar Lebanese Cuisine Kuala Lumpur Les Amis Embassy of Germany M Spa Genting, Pahang Atmosphere 360 Majestic Restaurant & Bar High Commission of India Bagan Bar & Restaurant, Penang My Humble House Embassy of Indonesia 9 Embassy of Italy Clearwater Sanctuary Golf Resort, Perak TRAVEL AGENTS (MALAYSIA) Japan Air Lines Co. Ltd Embassy of Japan Darul Aman Golf & Country Club, Kedah Bestour & Travel (M) Sdn Bhd KLM Royal Dutch Airlines Embassy of Laos Glenmarie Golf & Country Club, Selangor Discovery Overland Holiday Sdn Bhd Korean Air Lines Embassy of Myanmar Horizon Hills Golf & Country Club Malaysian Harmony Tour & Travel Sdn Bhd Kuwait Airways Corporation High Commission of New Zealand Kelab Golf Perkhidmatan Awam, Mayflower Acme ours Sdn Bhd Myanmar Airways International Co. Ltd Embassy of The Philippines Kuala Lumpur Pacific World Destination East Sdn Bhd Nippon Cargo Airlines Co. Ltd Saudi Arabia Embassy Kota Permai Golf & Country Club, Selangor PT Garuda Indonesia Embassy of Spain Kuala Lumpur Golf & Country Club TRAVEL AGENTS (SINGAPORE) Pakistan International Airlines Taipei Representative Office Mercure Johor Palm Resort & Golf City 99 Asia Travel (S) Pte Ltd Royal Brunei Airlines Embassy of Thailand Pulai Springs Golf & Country Club, Johor Farmosa Holiday Tours (S) Pte Ltd Royal Jordanian Embassy of United Arab Emirates Royal Selangor Golf Club, Kuala Lumpur Nam Ho Travel Service (S) Pte Ltd SAS Singapore UK Embassy/High Commission Saujana Golf & Country Club, Selangor Seiki Travel Pte Ltd Saudi Arabian Airlines U.S. Embassy Sultan Abdul Aziz Shah Golf Club, Shengyan Tours & Travel Sempati Air Embassy of the Socialist Republic of Selangor Singapore Airlines Ltd Vietnam Tanjong Puteri Golf Resort, Johor AIRLINE OFFICES IN MALAYSIA South African Airways The Mines Resort & Golf Club Air France Sri Lankan Airlines Ltd HOSPITALITY SCHOOLS (MALAYSIA) Tropicana Golf & Country Club, Selangor Air India Swissair Ascot Academy Air Mauritius Vietnam Airlines Berjaya Higher Education Sdn Bhd GOLF CLUBS & RESORTS (SINGAPORE) Air New Zealand Cilantro Culinary Academy Jurong Country ClubKeppel Country Club All Nippon Airways Co Ltd AIRPORT/AIRLINE LOUNGES Genting Inti International College Laguna National Golf & Country Club Berjaya Air Cathay Pacific Lounge, KLIA Kolej Damansara Utama (KDU) Marina Bay Golf Course British Airways-Qantas Dynasty Lounge, KLIA Kolej Tunku Abdul Rahman Orchid Country Club British Airways Malaysia Golden Lounge Domestic KLIA Nilai School of Hospitality & Tourism Raffles Country Club Cathay Pacific Airway Golden Lounge Kota Kinabalu, Malaysia Ranaco Training & Education Institute Safra Resort & Country Club China Airlines – CAL Golden Lounge Kuching, Malaysia Sunway University College Seletar Country Club Emirates Golden Lounge London, UK Taylor’s University College Sentosa Golf Club Firefly Golden Lounge Melbourne, Australia William Angliss Institute Singapore Island Country Club KLM Royal Dutch Airlines Golden Lounge Penang, Malaysia Tanah Merah Country Club Lufthansa Malaysia Golden Lounge Perth, Australia HOSPITALITY SCHOOLS (SINGAPORE) Warren Golf & Country Club Malaysia Airlines - MAS - Malaysia Airline Golden Lounge Regional, KLIA At-Sunrice Global System Berhad Golden Lounge Satellite KLIA Chef Academy BANK LOUNGES (MALAYSIA) Myanmar Airways International – MAI Golden Lounge Singapore Dimensions International College Pte Ltd Alliance Bank Privilege Banking Philippine Airlines Golden Lounge Sydney, Australia Raffles Campus Pte Ltd CIMB Private Banking Royal Brunei Airlines Kris Flyer Gold Lounge, Singapore Changi Raffles Hospitality Schoo Hong Leong Priority Banking Singapore Airlines – SIA Airport SHATEC Institutes HSBC Premier Thai International Airways Plaza Premium Lounge, LCCT Singapore Culinary Institute (SCI) KFH Priority Banking Vietnam Airlines Silver Kris Lounge, KLIA Temasek Culinary Academy Maybank Private Banking Silver Kris Lounge, Singapore Changi The Tourism Academy @ Sentosa OCBC Premier Banking AIRLINE OFFICES IN SINGAPORE Airport Public Bank Red Carpet Banking Air France GOLF CLUBS & RESORTS (MALAYSIA) RHB Bank Premier Banking Air India ONBOARD Awana Genting Higlands Golf & Country Standard Chartered Priority Bank Air Mauritius Ltd First Class and Business Class Flights on Resort The Bank of Nova Scotia Berhad All Nippon Airways Co. Ltd Malaysia Airlines (MAS) Berjaya Hills Golf & Country Club (Scotiabank) Asiana Airlines Bukit Beruntung Golf & Country Club, UOB Private Banking Bangkok Airways Co. Ltd Selangor British Airways PLC Bukit Jalil Golf & Country Resort, Selangor Bank Lounges (Singapore) Cathay Pacific Airways Ltd Cinta Sayang Golf & Country Resort, DBS Asia Continental AirlinesEmirates Kedah ICICI Bank Gulf Air Co. ANZ Signature Priority Banking Indian Airlines Ltd 10 distribution list “The will to win means nothing if you haven’t the will to prepare.” Juma Ikangaa For it is in preparation that you set goals to achieve, and in achievement you set benchmarks. With each step, you distinguish yourself from the rest. This is the HAPA definition of Excellence. Setting Industry Standards for Service and Quality Excellence HOSPITALITY ASIA PLATINUM AWARDS (HAPA) recognizes and rewards the crème de la crème of the hospitality industry at all levels. Focusing on the people who strive ceaselessly to give guests a hospitality experience bar none, this signature soiree has become a much-anticipated event for all players and businesses who work within the hospitality industry. Dedicated to recognizing and rewarding personalities and establishments who have shown drive, dedication and passion for the hospitality industry, HAPA award categories are as diverse as the industry it serves, with Personality awards dedicated to service excellence and leadership, to categories ranging from the best experiences to be had in travel, golf, spa, food and entertainment. The Oscars of Hospitality is held annually, with Malaysia and Regional countires taking it in turn to host the event. hospitality asia ~ January-March 2013 Issue Page 11 C M Y K Roti 1M Rises To The Ocassion The Roti 1Malaysia Charity Programme (Persatuan Kebajikan Program Roti 1Malaysia) was officially launched in January by Datin Paduka Seri Rosmah Mansor, wife of the Prime Minister of Malaysia. Roti 1Malaysia is a community project aimed at creating a platform where individuals and the corporate sector can collaborate to provide underprivileged communities with good quality bread and pastries from five-star hotels and bakeries. he programme is founded by Dato’ Anne Eu, the Chairman of the Eu Yan Sang Group with the support and patronage of Y. Bhg Datuk Heng Seai Kie, the Advisor to the Women, Family & Community Development Ministry and corporate friends who include Roti 1Malaysia’s Deputy Chairmen (Y. Bhg Puan Sri Cecilia Lim, Y. Bhg Puan Sri Dr Susan Cheah, and Y. Bhg Puan Sri Dato Sandra Lee); Advisor (Puan Sri Maimon Arif Patail) and Roti 1Malaysia’s brand ambassador Dato’ Jimmy Choo. The programme undertook its trial run in August 2011, where quality bread and pastries were collected from several participating hotels across the Klang Valley and volunteers from youth organizations and some corporations were mobilized to deliver the food to various homes for the underprivileged. In November 2011, Roti 1Malaysia received official full endorsement and support from the Ministry of Women, Family At the top: Y.A.Bhg Datin Paduka Seri Rosmah Mansor, & Community Development Malaysia. Registered as a charity wife of the Prime Minister of Malaysia (centre) with non-governmental organization, Roti 1Malaysia works in close the committee of Roti 1Malaysia and some of its collaboration with the private sector, hospitality industry and youth beneficiaries after the launch. Above: Dato’ Anne Eu, Chairman of Persatuan Kebajikan associations. Program Roti 1Malaysia To-date, Roti 1Malaysia has the support of 14 participating hotels, including three hotel groups namely the Resorts Word Genting, Berjaya Times Square and Sunway Hotel & Resorts and 12 hapa csr hapa csr Clockwise from the top left: The VIP guest presents the children with some fresh baked goodies; Y.A.Bhg Datin Paduka Seri Rosmah Mansor officiating at the launch; Presentation of Certificates of Appreciation for R1M volunteers and bread sponsors; Y.A.Bhg Datin Paduka Seri Rosmah Mansor presenting gifts to the Homes. 11 outlets of Bread Story, that contribute as bread sponsors to The programme targets another ten hotels to join as bread provide fresh bread and pastries daily from Monday to Friday to sponsors. With more sponsor participation, Roti 1Malaysia aims to 60 charities, comprising old folks’ homes, orphanages, homes for reach out to other parts of Malaysia and to widen the scope of its the disabled, hospices, HIV shelters and refugee centres. These three programme beneficiaries. hotel groups have taken the initiative to increase their bread and In her speech Datin Paduka Seri Rosmah Mansor commented pastry production daily to enable more homes to benefit from this that she would like to see increased participation from the programme, as well as assisting in distribution of the bread to some hospitality industry as she would like this charity programme to be homes. extended to the Permata charity which is personally spearheaded The participating hotels in the Klang Valley include Berjaya by her. Times Square, Cyberview Lodge Resorts & Spa, Dorsett Regency, In her address at the launch, Dato’ Anne, who is also the Grand Dorsett Subang, Grand Millenium, G Tower, Parkroyal, Chairman of Roti 1Malaysia commented, “The merits of the Roti Putrajaya Marriot, Renaissance, Resorts World Genting, Sunway 1Malaysia Charity Programme is three-pronged. Firstly, it conveys Hotels & Resorts, Sime Darby Convention Center, Swiss-Garden, The care and brings joy to the underprivileged. The programme also Ritz-Carlton and Bread Story Group. helps to curb food wastage and defray running cost of the homes, Other corporations that have extended their support include which mostly are surviving based on public donations. Lastly, the Lau Gek Poh Foundation - which sponsored vehicles to Roti the programme is not just about charity but it is also about 1Malaysia, the Eu Yan Sang Group, the Boston Restaurants Group, bringing Malaysians together. It creates a community of people Buddha’s Light International Association (BLIA), Jia Teck Industries who are willing to contribute their personal time and effort to Sdn. Bhd, Hospitality Asia Platinum Awards (HAPA), Sunlight Taxi doing something good for the benefit of the less fortunate.” Group and Kuala Lumpur Kepong Berhad. 13 Spreading Joy And Goodness he Roti 1Malaysia initiative has made its way to Perak, Malaysia, one year after its introduction in the Klang Valley. The initiative, aimed at helping the urban needy by handing out food from high-end hotels and bakeries, kicked off in November last year in the Klang Valley. Roti 1Malaysia Chairman Dato Anne Eu said the foundation has now spread its wings to the other states in Malaysia and is hoping to cover the entire nation soon. Recipients in Kedah and Perak consisted of the indigenous community in Gopeng, who were visited by then-Deputy Women, Family and Community Development Minister Datuk Heng Seai Kie and Puan Sri Maimon Arif Patail, wife of Attorney-General Tan Sri Abdul Gani Patail. Eu said the foundation would extend its activities to Sabah next. A thousand boxes of bread and pastries were handed out to the orang asli community from nine villages near Kampung Pos Raya as well as to old folks homes and an orphanage. Close to 5,000 people benefitted from the initiative in Perak. The orang asli also received an electrical item for each household as they will be getting electricity supply to their homes starting next month. “Last year, Prime Minister Datuk Seri Najib Razak announced a RM5 million allocation to upgrade the infrastructure of Kampung Pos Raya as well as the villages nearby,” Heng said. “Electricity supply was one of the promises made. This is a token from the foundation for them to start their life with electricity.” Heng said the other measures taken to improve the lives of the villagers included building better roads and upgrading old ones. Apart from the orang asli, nine villages in Simpang Pulai, senior citizens and children from the Anning Old Folks and Children’s Home, Happy Village Old Folks, and Da Hikmal Orphanage were treated to the goodies supplied by hotels and a bakery from the Klang Valley. Above (from the top): Dato’ Anne Eu presented the orang asli with an electrical item for each household; Boxes of fresh bread being handed out; Committee member Jennifer Ong, Founder/Publisher of World Asia Publishing bringing cheer to old folks. Right: A community welcome for the Roti 1Malaysia initiative. 14 hapa csr hapa release After the successful Hospitality Asia Platinum Awards 2010-2012Malaysia Series, the Hospitality Asia Platinum Awards 2013-2015 Malaysia Series is open for nominations. The 12-year- running premier awards for the Southeast Asian hospitality industry continues to champion the people of the industry by providing recognition for the men and women who serve tirelessly. Even at this early stage, nominations have already numbered 20 for the 29 award categories. The nomination process is an easy, four- step method, beginning with contacting World Asia Publishing at +603 7954 1911 so that a copy of the Terms & Conditions and List of Awards can be presented to the interested parties. Once a nomination has been validated, we will send a voucher request letter and voucher templates in order to proceed with the distributing of vouchers to the HAPA judges for auditing. As with every HAPA series, we will be aiding a selected charity foundation with funds raised at the Awards Presentation Gala Dinner. For further information, please email [email protected]. 15 How do travellers chose their place of abode? Is it ‘location, location, location’ or does a hotel chain’s brand standard tip the scales in the favour of a big-name brand? New evidence is showing that upwardly mobile travellers are choosing their hotels or resorts first, meaning that properties are now attractions on their own merits. It’s all part of the evolution of lifestyle and living. Hospitality Asia unveils some of the properties that do it their way, to the delight of their return guests. Living The Good Life Furama RiverFront Singapore offers a touch of luxury to guests in the Executive rooms (right) by way of Crabtree & Evelyn’s La Source® series of bath and body care (left) ‘ld is gold’ can be a rallying cry for Singapore’s Furama position in a city of bigger, better, faster and more. A special mention RiverFront. Built in 1973, it retains the best of that must be made for the Executive Club rooms and suites which are decade’s spatial dimensions. Waking up in its rooms, surprisingly chic and attuned to the needs of the corporate traveller, guests can’t help but feel that the new day holds with a table large enough to hold a laptop and the minutiae of the boundless possibilities, thanks to the high ceilings in every room. travelling executive, and access to the Executive Lounge where the Floor to ceiling drapes help the late risers sleep in, while early birds guest service staff learn your choice of breakfast preferences in a can appreciate being in the comfort of their rooms as traffic builds jiffy and actually look forward to your presence at evening cocktails. on the roads outside. An added touch of luxury comes in the form of Crabtree & The property deserves its three-year straight win as TTG’s Best Evelyn’s La Source® series of bath and body care which are now Mid Range Hotel, Asia Pacific. As their Executive Assistant Manager, available exclusively at Furama’s hotels in Singapore and Malaysia. Food & Beverage, Lens Gwee rightly puts it, “We are a four-star Executive Room guests of Furama RiverFront, Furama City Centre with five-star service.” The bulk of reviews on Tripadvisor.com attest and Furama Bukit Bintang will be able to enjoy the bath amenities to the very warm, personal touch which has become a hallmark of comprising of body bath, hair conditioner, shampoo, hand lotion sorts for the property. From the bubbly bellboys, to the welcoming and bath soap which contain 160 natural ingredients for smoother, guest service staff, the hotel works hard at stamping their mark on more moisturized skin. the heart. Supporting the biodegradable bottles and natural products Add in a central location, three popular dining venues (the used by Crabtree & Evelyn is also part of Furama’s efforts towards cuisine at Kintamani Indonesia Restaurant is so authentic, thanks green initiatives. The two hotels in Singapore recently won the to their two resident Indonesian chefs), 13,000 sq ft of meeting Building & Construction Authority Green Mark Platinum Award for space, and a soon-to-be unveiled selection of rooms, and one excellence in sustainability, quality and user-friendliness of hotels in can understand how Furama RiverFront maintains its very special Singapore. More on www.furama.com/riverfront. 16 on the cover on the cover The Best Of Bangkok At the pinnacle of chic in the continuously buzzing city of Bangkok is Tower Club at lebua. Located on the highest floors of the very happening hotel, the Tower Club offers a fabulous, panoramic view of Bangkok and the Chao Phraya River from the 51st to 59th floors. The suites at Tower Club are ideal for the family; ranging from one-bedroom to three-bedrooms. All suites offer a living room and bedroom area, two large screen televisions, spacious marble bathrooms with separate shower and bathtub as well as a private balcony. Rooms are fully equipped with state of the art facilities including electronic safe, DVD player, and fully equipped kitchenette. All rooms offer Thai contemporary style and wooden floors. The privileges of Tower Club include complimentary high speed Internet access, Acca Kappa amenities, complimentary soft drinks in the mini bar, breakfast at Tower Club Lounge or Café Mozu, exclusive usage of the Tower Club Lounge from 6.00 a.m. to 6.00 p.m. including light lunch, afternoon high tea, unlimited alcoholic and non-alcoholic drinks and Wi-Fi at the Lounge. Dome at lebua features outdoor patio restaurants and a bar under the sky including Sirocco, one of the world’s highest alfresco restaurants with bar featuring Mediterranean cuisine along with a breathtaking view of Bangkok. Mezzaluna Fine Dining Restaurant is where the ingredients are sourced from the best regions in the world and presented to you in the finest modern European fare. Other stunning F&B experiences include Distil, an exclusive oyster bar and lounge, and the Asian alfresco restaurant, Breeze, on the 52nd floor which offers a wide selection of Asian delicacies with spectacular Bangkok and river views. The Luxury Suite at lebua. (Below) lebua’s Hangover Suite, for morning afters and beyond. 17 Perfect Pick In Phuket Die-hard music fans can check out more than 500 pieces Located on Phuket’s north west coast and close to Sirinath National of unparalleled rock ‘n’ roll memorabilia from both local and Park, award-winning Dewa Nai Yang Beach is conveniently minutes international artistes adorning the walls of the Hard Rock Hotel away from Phuket International Airport, yet far enough away to and Hard Rock Cafe Penang. enjoy uninterrupted tranquility. This boutique resort offers pool “Hard Rock Hotel Penang is one of the most sought after villas and large suites in an area that enjoys a quieter ambience vacations in Penang. We define modern and stylish beach resorts than the bustling Patong scene further south and boasts a true with all the unexpected attributes for each of our guests to Thai beach experience. experience a lifestyle that is over the top. Our differentiator is Dewa Nai Yang offers 34 pool villas designed with couples in the amplifier and it rocks,” said John Primmer, General Manager of mind and captures tropical elements by combining a refreshing Hard Rock Hotel Penang. plunge pool and exterior bathroom with bathtub and rain shower. The interiors are designed with Sino-Portuguese accents that offer a taste of luxury. The remainder of the resort offers 62 one and two bedroom suites which provide ample living space, including an outside balcony and kitchen and dining area. With three dining outlets Dewa offers an excellent selection of cuisine tailored to all tastes. There is no better place to sit and watch the Phuket sunset than the Bamboo Bar. With its friendly hospitality and stylish design, Dewa Nai Yang ensures all guests have a wonderful holiday experience and take away true Thai memories. Between A Rock And A Great Place Located at the famous Batu Ferringhi in Penang, Hard Rock Hotel Penang breaks the mould of conventional beach resorts. The iconic Hard Rock logo created with chandelier-like lightings hover over the entrance of the vibrant lobby, accompanied by the right spin of music. This contemporary design is enhanced with a check-in counter that features a reception bar concept. (Top right) Nothing says prime time entertainment than the iconic Hard Rock emblem. (Right) Pampering moments begin at the spa at Dewa Phuket. (Above) Easy, breezy chic comes alive at Dewa Phiket’s Pool Villas. 18 on the cover hospitality asia ~ January-March 2013 Issue Page 19 C M Y K The 6-storey hotel boasts 250 tricked out rooms and suites, mostly with absolute beach frontage. The modern exterior structure is completed with tastefully furnished bedrooms with Sleep Like a Rock ® branded bedding and modern in-room amenities. Technology is also a significant feature at the hotel. All rooms feature new technology and are fully equipped with DVD/ CD players, 32-inch LCD TVs, iPod docking stations, complimentary Wi-Fi and wired connectivity and interactive TVs. A wide selection of facilities is available including the Rock Spa and Body Rock with state-of-art gym equipment. Families with children and teens can visit the Lil’ Rock Kids Club and Teens Club. Not to be missed is the magnificent 26,000 sq ft free-form swimming pool – the largest swimming pool in Penang. Hard Rock Hotel Penang features six Food & Beverage outlets, including the famous Hard Rock Café, and its signature live music. Other outlets include the Starz Diner, an all-day dining restaurant featuring Asian and International Cuisine and the Pizzeria by the poolside. To enjoy a chill out session, relax sub-emerged in the pool at The Shack pool bar, The Sand Bar by the beach or enjoy live band performances at the Lobby Lounge. Sun, Sea And Satisfaction You know you’ve picked the right vacation spot when everything falls into place. Is it magic? Nope, it’s just a lot of the hard work that Berjaya Langkawi Resort puts in behind the scenes to make getaways memorable. The 424-guestroom Berjaya Langkawi Resort, is located in the state of Kedah in Burau Bay on Langkawi Island. The charming Malaysian-style chalets and suites are sprawled over 70 acres amidst the lush 500- million-year old rainforest. The resort has chalets and suites consisting of Seaview and Rainforest chalets and its famous accommodation on land and water – the Premier and Junior chalets, Executive Suite and Presidential Suite. (Top right) Hard Rock Penang has the largest swimming pool on the island. (Right) Hard Rock’s Seaview Deluxe Room. (Above) The Rainforest Studio at Berjaya Langkawi Resort. 20 on the cover You don’t have to look very hard for the perfect Thai beach retreat. w ith a serene beach just a few steps away; Dewa Nai Yang is just the right choice for your next break in the sun. Offering a collection of luxurious pool villas and large suites perfect for couples and families, restaurants and an indulgent spa all at a price you’ll love, booking your next holiday has never been so easy. Book directly with us, quote this magazine and enjoy extra privileges. www.dewaphuketresort.com | [email protected] hospitality asia ~ January-March 2013 Issue Page 21 C M Y K (Above) Pahn Thai Restaurant is just one of many prolific dining options at Berjaya Langkawi Resort. (Left) Berjaya Langkawi Resort’s Taaras Spa offers the ultimate in pampering. (Below) Modelled after a French castle, guests at The Chateau Spa & Organic Wellness Resort are treated like royalty. The 5-star resort has undergone substantial upgrading recently. “During this process, the rooms were demolished to just the external shell. Everything internally is new, from the insulation, to the walls, wiring and so forth. The rooms have been separated into five elements and as such have their distinctive colour schemes depicting Sea, Sand, Wood, Sun and Forest themes. The changes include a slightly larger bathroom, larger windows, high quality fittings, flat screen televisions and room safes. Energy efficiency was also a key factor in the design which includes LED lighting, dual flush toilets and more”, said Abel Nelson Nang, Corporate Director of Marketing and Communications. All this comes together to form the canvas to a relaxing getaway. Langkawi’s legendary white sand beaches, as well as its rich nature tourism and duty-free shopping offers something for everyone, though, truth be told, holidays can begin and end at the resort and guests can leave satisfied, seeing that a pampering at Taaras Spa can take up to half a day, and may even leave spa goers wanting more. Europe’s Best In Malaysia Guest need not even venture out for meals, seeing that The Chateau Spa & Organic Wellness Resort sits majestically on Berjaya Langkawi Resort offers a diverse range of cuisines for their Berjaya Hills amidst a lush tropical rainforest. Located on 34,000 sq international guests, ranging from authentic Thai cuisine at Pahn- m of unspoilt land and 3,000 feet above sea level, it is a magnificent Thai Restaurant, which is built over clear ocean waters with thick, spa resort offering the ultimate in health and wellbeing enrichment. lush rainforest as its backdrop; local and international cuisine with The world’s first organic spa and wellness resort, The Chateau is all day dining service at Dayang Café, and Canton and Sichuan inspired by the 12th century Haut Koenigsbourg castle in Alsace, cuisines at Oriental Pearl. France. Western and Indian cuisine is available at Beach Restaurant The Chateau is a wellness getaway unlike any other in Malaysia. and guests who are up for Japanese can dine at Mizumi Japanese From the moment of a guest’s arrival, it is red-carpet treatment all Restaurant at the Oriental Village. Four other F&B outlets round up the way. Guests are wrapped in a cocoon of bespoke comfort and the mix, with cocktails, snacks and beverages served at the Lobby personalized treatment, with the staff greeting each individual by Lounge, Rimba Sports Bar, Sunken Pool Bar and Boat House Bar. name. 22 on the cover hospitality asia ~ January-March 2013 Issue Page 23 C M Y K Beauty and wellness begins at La Santé Organic Wellness Cradled By Nature Spa which sets a new benchmark for a destination spa which The Banjaran Hotsprings Retreat, Malaysia’s and Sunway Group’s blends the best of European spa expertise with renowned Asian first luxury natural wellness hot springs getaway, is nestled in a hospitality. The winner of the Spa Award of Global Distinction, La 16.59-acre valley cradled by lush tropical rainforest, geothermal hot Santé Organic Wellness Spa offers a complete organic experience springs, natural caves, cascading waterfalls and 280-million year with exquisite spa packages ranging from body pampering, beauty, old Paleozoic limestone hills. This sanctuary of bespoke wellness is stress relief, fitness, body sculpting and prenatal and post natal a 15-minute drive from the city of Ipoh and two hours from Kuala treatments. Lumpur. The Banjaran features 25 luxury Garden and Water Villas, While a stay in Berjaya Hills can be distilled into the quiet and a Spa and Wellness Centre of 5-star status offering authentic walkways of The Chateau, those wanting to take advantage of the Asian holistic wellness and spa treatments inspired. pristine mountain air can enjoy a host of activities in and around This natural wellness destination boasts a host of unique the resort. The salt water pool at The Chateau will wake up sluggish features including a thermal steam cave, meditation cave, crystal muscles, while the Japanese Village and Tatami Spa will open guests cave, outdoor rainforest shower, foot reflexology walk, hot springs up to the charm of the Orient. Botanical walks, horse rides, and dipping pools, ice bath, Doctor Fish Pool containing exotic Garra tours of the organic farms can also be arranged for those wanting Rufa fish, swimming pool with naturally heated water from the to explore the great outdoors, but for the indulgent, nothing is hot springs and a fitness centre. Yoga, Qi Gong and Tai Chi are more pleasurable than bespoke meals at the resorts gorgeous practiced on the Open Deck overlooking a lake. restaurants, L’assiette, La Vie and Belle Vue, and the soaking up Guests are provided with personalized wellness consultations of lashings of great service, and hours of pampering at La Sante. to ensure their objectives are complemented by an itinerary that features appropriate activities so as to optimize their visit and time. Guests can also opt to undergo consultations in naturopathy, nutrition and fitness. The Banjaran Hotsprings Retreat’s extensive spa menu comprises authentic Malay treatments, Ayurvedic and Traditional Chinese Medicine. It also offers treatments like colon hydrotherapy, antioxidant restorative therapy and hydrotherapy, in addition to energy healing treatments including Reiki and Chakra Energy Balancing, as well as a variety of massages, foot reflexology, organic facials and body treatments. To maintain tranquility and exclusivity, The Banjaran welcomes adults and guests 12 years of age and over. (Top) Seaweed Hot Stone treatment at La Sante Spa at The Chateau. (Above) The Banjaran Hotsprings Retreat brings the best of nature and luxury together. 24 on the cover on the cover Bedding Down In Bliss Protect-A-Bed has continued to innovate and improve More than a handful of these stellar properties feature King Koil mattress protection, launching the first independently, scientifically beds in their rooms and suites. King Koil is the only mattress tested bed bug proof and anti allergenic encasement system; now brand endorsed by the Foundation for Chiropractic Education and successfully patented. Research. The Posture Mattress system offers comfort and support Philip Mak, General Manager, Sales of King Koil Corporation so exceptional it has earned the endorsement of the International (M) Sdn Bhd believes that Protect-A-Bed products are a great Chiropractors Association®, which assisted in the design of the way to keep mattresses and pillows fresh and clean. “No one King Koil Spine Support Collection. wants to sleep on a pillow with sweat stains on it. One of the Not content with helping millions of guests sleep better in worst experiences I have ever had in a hotel was to have woken over 755 hotels in Malaysia, King Koil Malaysia has launched its up covered in bed bug bites. Protect-A-Bed mattress and pillow first probiotic mattress. King Koil Actipro mattresses use natural protectors help the housekeeping departments to keep their probiotic microflora to eliminate allergens produced by house dust bedding clean and presentable. They are cool and comfortable and mites, therefore reducing the flourishing of unwanted bacteria enhance sleeping comfort. It is ultra thin with four-way stretch and unpleasant odours. It is a 100 percent natural process that so it does not detract from the comfort of the mattress, can be replaces chemical techniques for more natural sleep. The Actipro™ sterilized at 121°C/250° and generally helps extend the life span of probiotics are combined with the fabric using clay technology, both mattresses and pillows.” which has the effect of placing them freely between the plates King Koil also offers Protect-A-Bed’s AllerZip which are of the clay structure. It is a pure and natural process that replaces mattress encasements which provide an effective barrier to biocidal techniques (which attack the organisms themselves). infestation. AllerZip provides ultimate allergy protection by being a To help travellers sleep even more soundly, King Koil has barrier to dust mites and protecting against allergens such as pet also signed a three-year contract as the Malaysian licensees for dander, pollen and mold. Shared Mak, “When a mattress is infected American brand Protect-A-Bed. Protect-A-Bed is the world’s with bed bugs, the only solution is to discard it. With AllerZip, we best selling mattress protector. Protect-A Bed pioneered the new put on the cover, zip it up and the bed bugs are starved of food and wave of thin, discreet, breathable and totally waterproof mattress die. Because the mattress is already zipped, no new bugs can come protectors which have now revolutionized mattress protection. in, so the mattress becomes bed-bug free. Of course, we’d much rather that hoteliers lock their mattresses before any infestation happens!” laughs the veteran hospitality servicer. (Left) King Koil has signed a contract as the Malaysian licensees for American brand Protect-A-Bed. (Above) Protect-A-Bed products help hotels keep bed linen clean and pest-free. 25 Kian manufactured the furniture for Pollen at Singapore’s Gardens By The Bay. A Leg To Stand On yielded a comprehensive range of award-winning furniture. “We Apart from beds, hotels and resorts also depend on their interior pride ourselves in our talent for transforming functionality into design and furniture to set the tone and mood of a property. With beauty, from standard products to custom-made furniture. In fact, image being key to product identification and thereon to a guest’s our designers are experts in innovation, offering insight into what’s decision to re-visit a property, it is up to companies like Kian to possible in terms of production, material, and techniques both now work with hotel owners and operators to come up with the look and in the future.” and feel of a property. “Here at Kian, we pride in being able to ease the burden of Kian is Malaysia’s leading contract furniture designer and our industry partners by our cutting-edge design and capacity for manufacturer specializing in hotel, café, and restaurant furniture large scale yet flexible manufacturing processes. It is our privilege as well as hotel interior design. to build strong partnerships with architects, interior designers and Peter Mikkelsen, Managing Director of Kian Interiors Sdn Bhd contract installers through constant dialogue in understanding shares that Kian’s dedication to innovation and good design has and fulfilling their needs.” Tower Club at lebua Hard Rock Hotel Penang The Chateau Spa & Organic Kingkoil Corporation (M) Tel: +66 2624 9555 Tel: +60 4 881 1711 Wellness Resort Sdn Bhd www.lebua.com/en/tower-club www.penang.hardrockhotels.net Tel: +60 9 221 3888 Tel: +60 3 7805 4766 www.thechateau.com.my www.kingkoil.com.my Dewa Phuket Berjaya Langkawi Resort Tel: +66 7637 2300 Tel: + 60 4 959 1888 The Banjaran Hotsprings Retreat Kian Group of Companies www.dewaphuketresort.com www.berjayahotel.com/langkawi Tel: +60 5 210 7777 Tel: +60 3 4042 3026 www.thebanjaran.com www.kian.com 26 on the cover