Vol. 51 • No. 12 . December 2002 Reporter Unity Is Strength Utility BEW LOCAL 1245 • AFL CIO
Bankruptcy trial begins Magicians with metal acific Gas and Electric Co. and payment of its debts by spinning off the California Public Utilities power plants, gas pipelines and its p Commission began an historic electricity transmission system and confrontation in bankruptcy court borrow against the transferred assets last month over the future of to pay off the utility's debt. Sierra Pacific Power California's electric industry. The CPUC wants PG&E to re- Fab Shop Makes On the surface the trial is about main an integrated utility—with its Just About Anything restoring the utility's financial health generation, transmission and distri- in the wake of PG&E's bankruptcy. bution operations intact under state Story & Photos But in choosing between reorgani- regulation. The CPUC plan would Page 3 zation plans put forward by PG&E have the utility pay back its creditors and the CPUC, Judge Dennis Montali by issuing $8.3 billion in debt secu- is also deciding whether to expand rities and $500 million in stock. federal regulatory authority over Ultimately it is up to Judge Montali PG&E's operations at the expense to "confirm" one of the competing of the state's traditional regulatory plans, although further litigation is authority. Scott Tittensor, Sierra Pacific Power welder PG&E wants to finance the re- Page 4
PG&E Bargaining Members debate merits of table agreement Sierra Power talks focus on inequities embers of the Local 1245 Bar- gaining Committee at Pacific M Gas & Electric fanned out to Wage inequities and benefit is- unit meetings across northern Cali- sues were the focus of talks be- fornia last month to explain the re- tween Local 1245 and Sierra Pa- cently-negotiated Table Agreement. cific Power in November, with the Ratification ballots were due back parties meeting on Nov. 19, 22, 25 by 10 a.m. on Dec. 10, a few days after and 27. this issue of Utility Reporter went to The company's financial con- press. Results of the balloting will be dition is a factor in the talks, ac- available Dec. 10 by calling the union cording to Local 1245 Business hall at 925-933-6060. Ballot results Rep. Randy Osborn, who said the will also be published on the IBEW company had a lot of credit coming website at www.ibew1245.com . Gas Crew Foreman Ken Hartje offers his view of the Table Agreement during the due in 2003. Business Manager Perry November San Francisco Unit Meeting. Management has a relatively in- Zimmerman and members ofhis staff experienced bargaining committee, joined Bargaining Committee mem- which has slowed the pace of ne- bers on the stump, offering back- on medical premiums, the timing of If the package is approved by a gotiations, according to Osborn. ground on some of the more contro- the negotiated pension increases, the majority vote, the new agreement will The current labor agreement at versial aspects of the agreement. size of the general wage increases, and take effect Jan. 1, 2003. If a majority Sierra Pacific Power expires at the Concerns expressed by members the narrow scope of the company's rejects the package, the union and end of the year. included the proposed co-payment offer on high cost-of-living areas. company will return to the table.
Feature Ins i d e Political Action
Celebrating Prop D's Defeat 8 - 9 This Job's Your Union Safety Matters for The Birds Don't Underestimate the Members 2 DOT Rule Change 13
Pacific Gas & Electri Sierra Pacific Power Unit Schedule
To Ratify or Not to Ratify Magicians with Metal Unit Meetings 2003 18 - 19
DECEMBER 10 Deadline for Returning Ballots in the PG&E Ratification Vote. Ballots received after 10 a.m. will Don't underestimate the members not be counted.
FEBRUARY 1-2 Advisory Council Concord, CA
By Perry Zimmerman, Business Manager
PACIFIC GAS AND ELECTRIC Late last month, a member sent and early 1950s, it was not a mass Then look at the negotiating com- Ballot Committee Leroy Foster me an e-mail, wondering why so movement. A relatively small num- mittees. Every year, hundreds of Rick Davis few Local 1245 members participate ber of dedicated activists put their Local 1245 members serve as rank Vida Anderson in the union. He himself had been working lives on the line and me- and file members ofnegotiating com- Sal Lozano Cesar Custodio very active in Local 1245 in the thodically persuaded their fellow mittees. They serve as the liaison Steve Smith 1960s, dropped out of sight for a few workers that union representation between Local 1245's negotiators Shawn Rocha decades, and then recently gotten was in their best interest. and our members, providing the Steve Pettigrew Larry Gibson very active again as he approached This dynamic—a dedicated few background and knowledge of the Ken Amaral retirement. Like many of the ques- willing to sacrifice and work hard for workforce and working conditions tions our members ask, it was a very the abstract goal of unionism as well that our negotiators need to do their good question. I answered him, but as the concrete goals of better wages job. They analyze proposals, cost DUKE ENERGY I've been thinking about his ques- and working conditions—is exactly proposals, and make tough decisions. Negotiating Committee tion and my answer for a few weeks. what you will see throughout his- This is another thankless j ob, but one Galend Hecht There are two parts to my an- tory. Movements that advocate and that highlights truly dedicated union Hazel Bailey Mark Scherer swer. First, I believe that all social achieve change are almost invari- members participating in their union. Dennis Hill movements are led by a dedicated ably led by a small core of believers Don't overlook the grievance Doug Paslay few. Second, I am not sure that it is who mobilize many others to brief committees. At every one of our Elton R. Bryant fair to say that only a few Local 1245 periods of activism to achieve the major employers, Local 1245 mem- members participate in the union. change. bers are key players in the investiga- When Local 1245 first organized If we were to look around and see tion of grievances. Our business rep- the PG&E workforce in the 1940s only a few hundred dedicated activ- resentatives and administrative staff ists visibly supporting Local 1245, it are involved, to be sure, in decisions would be in keeping with this his- about grievances, but the nuts-and- torical pattern. bolts work of gathering the facts UtilityReporter When I look at Local 1245, how- needed to analyze and decide the December 2002 ever, I don't see just a few hundred grievances often falls to rank and file Vol. 51 No. 12 WkCA Circulation: 23,400 dedicated activists. I see thousands members. of union members who in one way And then there are the unit meet- Business Manager & Published monthly at 3063 Citrus or another lend their voice to their ings. Each month, hundreds, some- Executive Editor Circle, Walnut Creek, California union, and who by their participa- times thousands, ofLocal 1245 mem- Perry Zimmerman 94598. Official publication of Local tion exercise some control over their bers attend their unit meeting, chaired Communications Director & Union 1245, International Brother- work lives. and recorded by rank and file mem- Managing Editor hood of Electrical Workers, AFL- Eric Wolfe CIO, P.O. Box 4790, Walnut Creek, Let's start with the shop stew- bers. CA 94596. ards. Our ratio of members per shop Don't forget the service awards President steward is well under 20:1, much dinners—attended by hundreds of E. L. "Ed" Mallory Periodical postage paid at Walnut Creek and at additional mailing better than in many other organized members each year. And Local Executive Board offices. USPS No. 654640, ISSN No. shops. Our shop stewards do not get 1245's retirement planning seminars, Michael J. Davis Chris Habecker 0190-4965. special treatment because they are where several thousand union mem- Dave Scott POSTMASTER: Please send Form shop stewards; ifanything, they jeop- bers will turn up after work or on the Anna Bayless-Martinez ardize their standing at work be- weekend to listen to learn about re- Kathy F. Tindall 3579, Change of Address, and all John Mendoza correspondence to Utility Reporter, cause of their willingness to take the tirement issues. P.O. Box 4790, Walnut Creek, CA company on, and they jeopardize The list goes on—the members Treasurer 94596. their friendships at work because of who are elected and serve on the Ron Moon their willingness to say "no" when Executive Board, the members who Single copies $1. Subscription by arrangement. Have you moved recently? "no" is the right answer. They do the are elected and serve on the Advi- Please send complete new address and your Social Security Number (by U.S. heavy lifting of union representa- sory Council, the members who vol- Mail) to: "Address Change", I BEW Local 1245, P.O. Box 4790, Walnut Creek, CA 94596. Our phone number is (925) 933-6060. tion, and they freely give up their unteer and are appointed to partici- time, including weekends, for train- www.IBEW1245.com Page 17 ing and for their shop steward duties.
2 Utility Reporter Metal Sierra Pacific Power Co. Magicians
hey build substation structures. Recently the shop fabricated 88,000 They maintain compressors at pounds of steel for a new substation. But T the compressed natural gas that's not unusual, says Fabricator-Welder station. They make manifolds and meter sets. Bruce Taylor. Think of them as magicians with metal "We've been averaging five substations and you'll be pretty close to the mark. a year." "Anything that takes metal, we do it," Taylor says the fab shop has worked says Bill Bour, Working Foreman at Sierra hard to help the engineers understand the Pacific Power's fabrication shop in Reno. shop's capabilities so that work gets "We take anything they bring in through the performed in-house. door. We don't turn anything away." "They understand we're competitive in The fabrication crew provides support to what we can do. It's handy for them to be electric, substation, SCAT, the service center, able to call us with a change order." gas dispatch, emergency response for dig- A little magic, after all, can be a mighty ins, computer rooms, and power plants. valuable thing. John Jackson (left) and Dan Haskill build a stairway for "We work from 20 feet in the ground to going over gas pipes at Tracy Power Plant. 200 feet in the air," says certified Fabricator/ Welder Denny Tittensor. "We do whatever is necessary to keep our lights on and the gas running."
Rex Mayo, Certified Fabricator Welder, plazma burns parts out for a job in the Fab Shop.
Dean Janes, Certified Dan Haskill, Fabricator Fabricator, makes templates for footings for substation.
Story & Photos By Eric Wolfe
Dale Cudworta, tool repair, Back row: John Jackson, Fabricator; Dan Haskill, Fabricator; Dean Janes, Certified machines shaft for crimpers. Fabricator; Dale Cudworta, Tool Repair; Scott Tittensor, Welder; Ralph Abell, Welder. Front row: Rex Mayo, Denny Tittensor, Bruce Taylor, Bill Bour.
December 2002 3 Bankruptcy trial begins
to.-rom Page 1 possible no matter which way Montali rules. On Nov. 18, the opening day of the trial, PG&E characterized the CPUC plan as "baloney," question- ing whether the plan could restore Outgoing treasurer Ed the company to creditworthiness. Dwyer has been hired as Business Rep. in PG&E received a boost for its the Bakersfield area, position two days later when a report replacing Mike Grill. by Standard & Poor's said the CPUC plan would leave the utility with junk-level credit status. PG&E said the report confirmed its belief that Business Rep. Mike the CPUC plan would leave the util- Grill has been named ity unable to cost-effectively resume to assume much of the Fresno-area purchasing power for its customers. assignment formerly However, Montali turned down held by the late Jim a motion by PG&E that he rule the Lynn. Ron Moon, left, is sworn in by President CPUC plan unconfirmable. While Ed Mallory as the new Local 1245 not ruling on whether the plan is Treasurer. Moon replaces Ed Dwyer. confirmable, Montali said the CPUC had carried its burden to establish that its plan is financially feasible. Another obstacle faced by the CPUC plan is a decision by the 9th US Circuit Court of Appeals in Sep- In the Local 1245 tember that said the CPUC's plan for rescuing southern California Edison in 2001 appeared to violate state Spotlight laws that control electric rates and the way they are adopted. The plan shifted more than $3 billion in Edison debt to ratepayers and did so without Elizabeth Rounds, left, is sworn in by President Ed Mallory at the November public hearings. The same issue ap- Advisory Council meeting in Rohnert Park. pears to cloud the CPUC's plan for Rounds replaces Linda Jurado as the reorganizing PG&E. Clerical-at-Large representative on the The 9th Circuit invited the Cali- Council. fornia Supreme Court to make the fmal call on whether state laws were violated, and in late November the state high court agreed to review the issue. Requests urging the justices to take the case and uphold the CPUC- Edison pact were filed by the Governor's Office, the state Cham- ber of Commerce and other business organizations and the Los Angeles County Federation of Labor. They Local 1245 Trustees are, from left: Leroy called the deal a vital step in stabiliz- Foster, Steve Pastor and Norma Ricker. ing the state energy infrastructure. The CPUC is expected to submit its opening brief in the case prior to Christmas.
4 thilitylleporwr For the birds
By Eric Wolfe hen a heron contacts a power line and burns it down maybe it's time to think about undergrounding the system. That's what the W Sacramento Municipal Utility District did at the Cosumnes River Preserve and Bird Sanctuary. SMUD no doubt had the service reliability of its customers uppermost in mind. But spend a few minutes with Foreman Dennis Ludwig— whose crew pulled and terminated wire on the project— and you get the distinct impression that he's doing it for the birds. Ludwig, who retired shortly after these photos were taken last June, is the sort of bird enthusiast who thinks nothing of traveling out to Kawaii to commune with the birds of Hawaii, or down to Texas just on the hope of spotting a Ferruginous Pygmy Owl. But he enjoys the local talent as well, easily identifying Cosumnes avian residents like the tree swallow, wood duck, blue heron Helping underground the electric service at Cosumnes River Preserve outside Sacramento are, above from left: and scrub jay. Mike Fisher, Lineman; Nathan Prince, Pre-Apprentice; "This job is right up my alley," Ludwig Dennis Ludwig, Foreman; and Chris Goehring, Hot acknowledges. Apprentice. "It's wet and wild out here. Me and the Left: Chris Goehring (left) and Mike Fisher. The new wife come out here and watch birds at underground feed is going up to feed the pole-bolted migratory time," once spotting "thousands of transformer. sand hill cranes." As Ludwig begins to enjoy the good life after retirement, he won't be forgetting the SACRAMENTO MUNICIPAL UTILITY DISTRICT organizations that helped make it possible: Local 1245 and SMUD. He calls SMUD "a good organization." The union, he says, "kept SMUD honest." Below: Dennis Ludwig plans to keep returning to the "The union kept our wages up. The union Cosumnes River Preserve and Bird Santuary, not as a has kept us apace. I think we're way above lineman but as a bird watcher. some utilities." Ludwig has seen a lot of change during his years at SMUD, and thinks the District is positioning itself well for the future with its current crop of apprentices. "We're getting some pretty good quality men—like the apprentice I've got on the crew right now. The apprenticeship program is picking out the more skilled people, with I „ natural ability to climb the poles." After more than 30 years on the job, American kestrel Ludwig seems ready to step aside and make room for others. He knows there are plenty of birds out there waiting for him. Birding isn't a new passion for Ludwig. He kept chickens as a kid. Then, working a job in the mid-1970s, he came across a nest of American kestrels in a pole hole. "I raised them in the city and let them go in the city," he recalls. "I didn't do a good job but they flew away." Now Ludwig is flying away, too, and we wish him good birding.
December 2002 5 MEOW El& E
To ratify or not to ratify: Members discuss Table Agreement during lively rank & file summit
Local 1245 Presideni Cebelia De La Torre Jack Hill, Retiree Representative on Bargaining Ron Moon Leroy Foster Ed Mallory Committee
Business Manager Zimmerman noted that the union had gained $868 million in improvements in the Table Agreement, while giving up $218 million in concessions, leaving union members with a net gain of $650 million.
Business Manager Perry Zimmerman discusses the critical importance of voting on the Table Agreement.
6 Utility he Table Agreement with Pacific Gas & Electric found supporters and Committee member Woody Woods. "Were all of our expectations fulfilled? detractors during a lively gathering of rank and file members in Concord Probably not," he acknowledged. "But we were trying to get everyone a slice T on Nov. 8, about a week before ratification ballots went into the mail. of the pie without selling anyone down the river." Business Manager Perry Zimmerman urged members to study the agree- Among those members saluting the committee for their effort was Billy ment and make an informed decision when casting their votes. Warmbrodt. Some members were bluntly critical of the package negotiated by the "We all have our dreams and hopes—I think you did the best you could. Bargaining Committee, while others jumped to the Committee's defense. These are bad economic times," Warmbrodt said. Members questioned whether the union gained all that could be gained in Business Manager Zimmerman noted that the union had gained $868 the area of pension, wages, and relief for those in high cost-of-living million in improvements in the Table Agreement, while giving up $218 locations. Committee members described in detail the last hours of bargain- million in concessions, leaving union members with a net gain of $650 ing, when the final package was crafted, and why the union believed it got million. every dollar the company was willing to give. Ballots were mailed to members in mid-November and were to be tallied "We all went into this thing with our expectations," said Bargaining on Dec. 10.
"Negotiations is like you trying to sell a ar. Someone comes in and tries to lowball the price of the car. You negotiate as far as you can, then finally you say, 'OK, you can
have the car for that price, but I'm taking Steve Segale the stereo out.' Negotiations goes back and forth like that." Jim Grady Negotiating Commi flanked by Bargaining Committee members Mark Newman, left, and Woody Woods. 1
Joe Osterlund Lynn Moon Mike Hamm makes a point, Peggy Kelliher listens.
"Nine months in a hotel room is no fun. [Negotiations] is a hard job. There's a lot of personal sacrifice... Make sure people get their ballots. Make sure they return their ballots. There are millions of dollars of improvements there." Gary Weaver
December 2002 7
Sweet Victory! More scenes from the winning campaign against Proposition D in San Francisco
The final tally of ballots showed Proposition D losing 46.3% to 53.7%. The proposition would have paved the way for municipalization of PG&E assets in San Francisco. It provoked a tremendous rank and file effort by Local 1245 members concerned about job displacements
The Local 1245 made the Beach Chalet restaurant on San Francisco's Great Highway the unofficial headquarters for its campaign against Prop. D.
,:ln; :t}! 00,7 t,h04
Norma Vella, Cindy Jew-Szeto and Delores Harrington staff a Prop. D information table at PG&E's Beale St. headquarters.
Joining the door-to-door campaign against Prop. Business Rep. Hunter Stern makes D are, from left: Lynell Glover, Fresno PG&E meter election day calls to get out the vote. reader; Jackie Lane; and Richard Lane, Local 1245 member at Turlock Irrigation District.
General Construction members who came in from the Wyman Ko, Business Rep. Landis Marttila, Justice Marttila, Placerville area to assist with door-to-door leafletting are, Jeff Joy, Max Marttila, and Dave Garcia. from left: Bob Cabaniss, Tom Ojeda and Greg Sisemore.
8 UtilityReporter TAKING ACTION I-
James Hampton Frances Knowles Jason Alderman Gene Dela Cruz Jay Fry Gianni Ni Jay Luo Gita Mondal Jazman Stroud Colleen Morris JefferyJoy Dan Flores Jennifer Rawlings Darice Lowe JenniferYamaguchi Dave Rehn Jenny Flores Al Fortier Jerry Takeuchi Al Harrington Jill Stern Al Zazzarone Jim Bryan Amy Wojak Jim McCauley Andrew Otten Proposition D was defeated in large part by the massive Jonathan Lowe Karen Tomcala grassroots campaign conducted by Local 1245. Listed here are the Jose Lopez Kasia Smolen members, spouses, children, managers, ESC members, and Local Josh Marttila Katni Berman 1245 members from other companies who proved the power of Joshua Lonner Anthony Estrada Jr unity by giving time to the neighborhood canvassing that Juan Miller Benjamin Harris Judy Kong Bernard Lam ultimately was the undoing of D. Karalee Calhoun David Garcia Karen Clapsadle David Mackey Kevin Carroll David Rubin Ruth Bailey Kurt Linford David Stevenson Linda Wolfe Valarie Lawson Ryan Whitchurch Kyoko Mitchell Deanna Meredith Lisa Kinimaka Vince Brown Sam Sabagaoit Bernard Smallwood Bill Zemke Logan Mondal Vince Jones Scott Ford Beth Angeles Bob Harris Lou Troga Will Durinick Shannon Walden Bill Brill Bob Quinn Lucy Burdoin Will Hardee Sharonic Tatai Bill Robotka Bob Smith Lynell Glover William Ekberg Sharrie Durinick Brian Kong Brian Swanson Lynn Forette Wyman Ko Larry Simi Brian Leary Debbie Mazzanti Lynn Magnet Yvonne Cardinale Laura Ehiu Cameron Rowland Debbie Rose Marilyn Lawson Zibby Madill Leona Carter Carey Madill Dewey Seeto Mark Hendmuster OJ Leonard Lester Olmstead Rose Carol Lampson Don Amuzie Mark Pisarcik Olivia Terry Sonia Amato Cindy Whitchurch Durla Alford Mark Randazzo Pam McCoy Stan Kataoka CJ Gibson Duton Lee Marlayne Morgan Pam Miller Lewis Stephanie Angeles Ed Broussard Sr Ed Abriam Mary Tawasha Paul Holton Stephanie Isaacson Edward F Otten Grace Henry Maryann Dennehy Perry Zimmerman Steve Machado Terri Guza Holly Meyer Alvarado Matt Lonner Pete Dominguez Steve Mayfield Tina Duncan Holly Welles Matt Moshiri Pete Griffith Steve McCarty Tina Otten Hunter Stern Matt Vukurovich Peter Hartman Susan Fandel Tom Gaurino Ivonne Ni Max Marttila Petra Rothenberg Susie Lee Tom Smith Jack Lum Michelle Lee Quincy Dong Suzanne Panphile Ford Elanor Dela Cruz Jackie Lane Mike Emerson Ray Dennehy Sven Thesen Sxto Emanuel Dela Cruz Landis Marttila Mitch Schroth Ray Shepherd Sylvia Gardner Eric Christinson Larry De La Torre Neil Wong Richard Lane Teresa Alvarado Eric Wolfe Larry Goldzland Tracey Hendricksin Rick McAllister Teresita Dela Cruz Erwin Bonilla Larry Magee Travis Kyoto Robert Nagata Tony Abdulla Ezra Garrett Linda Chinn Trish Lynch Rod Harrington Tony Ni
December 2002 9 C:•:? **+******A*/ 44-1,==+***+***-***A**++*A to
Lacy Allen Tonya Alston-Maxwell Ken Ball Bill Brill Shirley Boyle Administrative Office Manager Senior Business Business Administrative Associate Representative Representative Associate
Vern Brown Virginia Browne Phil Carter Ed Caruso Bob Choate !elk Business Administrative Business Business Assistant Business Representative Associate Representative Representative Manager
Rich Cowart Tom Dalzel I Ed Dwyer Arlene Edwards Jennifer Edwards Dorothy Fortier Business Senior Assistant Business Business Administrative Assistant Business Representative Business Manager Representative Representative Associate Manager
LOCAL 1245 OFFICE STANDING, FROM LEFT: JOHN BAYLESS, EXECUTIVE BOARD; KATH SCOTT, EXECUTIVE BOARD; RON M Luz Garcia Sam Glero Wayne Greer Mike Grill Mike Haentjens Gary Hughes MIKE DAVIS, VICE PRESIDENT; PERI Building Business Business Business Business Business FINANCIAL SECRETARY; ED MALL Maintenance Representative Representative Representative Representative Representative RECORDIN(
Angela Jacobson JeffJohnstone Nancy Kendrick Gina Khalil Karen Kiley Ann Kools Administrative Business Administrative Administrative Administrative Administrative Associate Representative Associate Associate Assistant Assistant
Austin Lea Dan Lockwood Bob Martin Lita Martin Landis Marttila Corrine Mascarenas Administrative Business Business Administrative Business Administrative Associate Representative Representative Assistant Representative Associate 6J +4* 10 UtilityR—eporter LOCAL 1245 OFFICERS & EXECUTIVE BOARD STANDING, FROM LEFT: JOHN MENDOZA, EXECUTIVE BOARD; ANNA BAYLESS, EXECUTIVE BOARD; KATHY TINDALL, EXECUTIVE BOARD; DAVE SCOTT, EXECUTIVE BOARD; RON MOON, TREASURER. SEATED, FROM LEFT: MIKE DAVIS, VICE PRESIDENT; PERRY ZIMMERMAN, BUSINESS MANAGER/ FINANCIAL SECRETARY; ED MALLORY, PRESIDENT; CHRIS HABECKER, RECORDING SECRETARY. from IBEW °car 1245
Debbie Mazzanti Jim McCauley Liz McInnis Manny Mederos Business Assistant Business Administrative Assistant Business Representative Manager Assistant Manager
Joy Mohr Muriel Moore Lynne Morel Darryl Norris Accounting Administrative Business Business Associate Associate Representative Representative
Junior Ornelas Randy Osborn Jack Osburn Larry Pierce Business Business Business Business Representative Representative Representative Representative
& EXECUTIVE BOARD [ENDOZA, EXECUTIVE BOARD; ANNA ' TINDALL, EXECUTIVE BOARD; DAVE ION, TREASURER. SEATED, FROM LEFT: Y ZIMMERMAN, BUSINESS MANAGER Peggy Proschold Fran Richardson Roy Runnings Santiago Salazar Frank Saxsenmeier Dennis Seyfer MY, PRESIDENT; CHRIS HABECKER, Administrative Business Manager's Business Business Senior Business Assistant Business SECRETARY. Associate Executive Secretary Representative Representative Representative Manager
Bernard Smallwood Roger Stalcup Veodis Stamps Hunter Stern Kit Stice Howard Stiefer Business Assistant Business Business Business Business Assistant Business Representative Manager Representative Representative Representative Manager