Pnp Citizen's Charter 2020

Republic of the Philippines NATIONAL POLICE COMMISSION PHILIPPINE NATIONAL POLICE POLICE REGIONAL OFFICE I Camp BGen Oscar M Florendo, Parian, City of San Fernando, La Union

PNP CITIZEN’S CHARTER 2020 (1st Edition)

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

PHILIPPINE NATIONAL POLICE POLICE REGIONAL OFFICE 1

PNP PRO 1 TRANSPARENCY SEAL

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

I. Mandate:

Republic Act 6975 entitled An Act Establishing the Philippine National Police under a reorganized Department of the Interior and Local Government and Other Purposes as amended by RA 8551 Philippine National Police Reform and Reorganization Act of 1998 and further amended by RA 9708.

II. Vision:

Imploring the Aid of the Almighty, By 2030, PRO1 shall be a Highly- Capable, Effective and Credible Police Service, Working in Partnership with a Responsive Community towards the Attainment of a Safer Place to live, Work and do Business.

III. Mission:

Enforce the Law, Prevent and Control Crimes, Maintain Peace and Order, and Ensure Public Safety and internal Security with the Active Support of the Community.

IV. Service Pledge:

I will love and serve God; my Country and People; I will uphold the Constitution; and obey Legal Orders of the duly constituted Authorities; I will oblige myself to maintain a high standard of Morality and Professionalism; I will respect the Customs and Traditions of the Police Service; and I will live a Decent and Virtuous Life to serve as an example to others.

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

LIST OF SERVICES Police Regional Office 1 Page Number External Services

PNP Recruitment Program Pages 1- 3 NUP Recruitment Program Pages 4- 5 Morale and Welfare Page 6 PRO1 e-Clearance System Pages 7- 9 Issuance of Travel Authority Page 10 I TEXT KAY RD Flowchart 74447701 Pages 11-12 Response to 8888 and PNP Text 2920 Page 13 SAGUT A BIAG” (GIFT FOR LIFE) Pages 14-15 Walk-in Complaint VAWC Pages 16-17

Internal Services

Requirements for Issuance of Orders (Dependents, Retirement, Posthumous) and its Processes Page 18 RSAO Clearance Page 19-20 Respond to Community Assistance Pages 21-22 Internal ||Security Operations Page 23

Police Provincial Offices Page Number

External Services Recruitment and Selection Pages 24-25 Morale and Welfare Page 26 Issuance of Provincial Intelligence Clearance (S2 Clearance) Pages 27-28 Case Treatment of VAWC Cases Pages 29-30 Anti-highway Robbery on Commodities Incident Centers Page 31 Permit to Travel or Travel Firearms Pages 32-33 Issuance of Travel Authority Page 34 Katarungan Desk Page 35 Freedom of Information (FOI) Desk Page 36 Dugong Bayani Page 37

Internal Services Issuance of Leave and Certification Page 38 Retirement Benefits Claims Pages 39-40 Pensioners (Transfer of Pension) / Survivor Benefits Claims Pages 41-42

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

City/Municipal Police Stations Page Number

External Services Issuance of Police Clearance Pages 43-44 Issuance of Extract Police Blotter Page 45 Case Treatment of VAWC Cases Pages 46-47 Issuance of Travel Authority Page 48 Katarungan Desk Page 49 Freedom of Information (FOI) Desk Page 50 Intel-Community Functions Pages 51-52 Traffic/ Security that Involves Community Functions Pages 53-54 Internal Security Operation and counter-terrorism operations Page 55 Respond to Crisis Situations Page 56 Feedback and Complaints Mechanism Pages 57-58 Ilocos Norte PPO Hotlines Page 59 Ilocos Sur PPO Hotlines Page 60 La Union PPO Hotlines Page 61 Pangasinan PPO Hotlines Pages 62-63 Citizen’s Charter Feedback Form Page 64 Acknowledgements Page 65

iii

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

PRO 1 External Services

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

PNP (Patrolman/Woman) Recruitment Program Office or Division: RPRMD Classification: G2C Type of Transaction: Complex Who may avail: PNP Applicants with Eligibility CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. Pat Recruitment Application Form (RSD DPRM Form 2014-1A) RPRMD B. Duly Accomplished CSC Form 212 (Revised 2005) Downloaded thru CSC WEBSITE C. PSA Birth Certificate (Authenticated by NSO) PSA D. Transcript of Scholastic Records and Diploma (Authenticated by the School Registrar) College/University E. Report of Rating of Eligibility (Authenticated by Issuing Office) PRC F. Local Clearances (Barangay, Police, NBI and RTC/MTC) Barangay, Police, NBI and RTC/MTC G. Medical Certificate (Issued by Local Health Officer) Government/Private Hospital Accredited by the PNP H. Certificate of Good Moral Character Issued by the College/University) College/University I. Original Copy of General Weighted Average (GWA) issued by the College/University) College/University J. Copy of 2 valid IDs with picture, signature and address Xerox Copy Centers K. Two (2) pieces 2x2 colored picture with white background Photo Studio L. Height Waiver (for applications belonging to cultural minority) NCIP/ Duly authenticated by NAPOLCOM

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

CLIENT AGENCY FEES TO BE PAID PROCESSING PERSON STEPS ACTIONS TIME RESPONSIBLE Accept the documents for pre-screening None and evaluation Submit application Prepare work to sheet based Admin 30 days Municipality on the officer/PNCOs /City Police minimum Stations qualification None and documentary requirements submitted Certify that the applicant is qualified for police service passers will RSS Screening None 10 days proceed to the Committee screening and selection process or Take the recruitment initial Conduct face Chief, screening to face None Recruitment interview Officer Conduct RPRMD/RHS1 measurement None 2 days & NAPOLCOM of height and Rep weight Conduct Chief inspection of None Recruitment tattoos Officer Take the Conduct of RPRMD/RHS1/ initial physical agility None 3 days NAPOLCOM screening test Rep

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Conduct Physiological RPRMD/RHS1/ & Psychiatric None 10 days NAPOLCOM examination Rep (PPE) Conduct of Physical, Medical & None 22 days RHS1 Dental Examination (PMDE) Conduct of None 4 days RCLO1 drug test Conduct complete background None 1 month RID The investigation screening (CBI) proper Regional Committee None 3 days Screening deliberation Committee Regional Drawing of None 1 day Screening lots Committee Preparation & submission of Attestation attestation None 1 week PNCO folder (KSS) to CSC NUP Sheila Issuance of Marie A Galvan Appointment None PSMS Orders Bernadette Sandoval Recruitment Prepare for Conduct of None 1 days Section, oath taking oath taking RPRMD

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

NUP Recruitment Program Office or Division: RPRMD Classification: G2C Type of Transaction: Complex Who may avail: Civilian Applicants with Eligibility CHECKLIST OF REQUIREMENTS WHERE TO SECURE A. Letter of Application Personal B. Duly Accomplished Personnel Data Sheet (CSC Form 212 Revised 2005) Downloaded thru CSC WEBSITE C. Transcript of Scholastic Records and Diploma College/University D. Certificate of Eligibility PRC/CSC E. Certificate of Training College/University F. Certificate of Employment; if any Previous Employment G. NBI Clearance (1 copy and 1 authenticated NBI copy) H. PSA Birth Certificate (1 copy and 1 authenticated PSA copy) I. PSA Marriage Certificate, if applicable (1 copy PSA and 1 authenticated copy) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE Accept the documents for NUP Carol Submit 5 minutes prescreening and Valondo requirements to evaluation RPRMD Prepare work NUP Carol 1 day sheet Valondo Conduct NUP NUP Ofelia General Aptitude 1 day Dimaculangan Test Take NUP Check Exam General NUP Michelle papers and Aptitude Test Nabua endorse passers 2 days NUP Carol for Board’s Valondo approval Conduct Board NUP Ofelia Interview / 1 day Dimaculangan Deliberation Take Final Prepare tally Board Interview NUP Carol sheet for 1 day Valondo interview results Present interview Take Final Results to the NUP Ofelia 1 day Board Interview NUP RSSB Dimaculangan members 4

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Take Final Prepare NUP Ofelia 5 days Board Interview resolution Dimaculangan Conduct physical, medical Take physical, and dental medical and examination, 10 days RHS1, RCLO1 dental neuro psychiatric examination, examination and neuro drug test psychiatric Conduct examination background and drug test 5 days RID investigation on the applicants Publication of NUP Ofelia 3 days passers Dimaculangan Submission of resolution /minutes of the 1 week NHQ-NUPAD meeting to NHQ Prepare for for deliberation oath taking Preparation of NUP Carol ceremony KSS Form 3 for Valondo 2 days successful NUP NUP Ofelia applicants Dimaculangan NUP Carol Inform successful Valondo applicants for 1 day NUP Ofelia oath taking Dimaculangan Issue assignment NUP Shiela order based on Prepare for Marie Galvan the order of oath taking 1 day PSMS plantilla, unique ceremony Bernadette item number and Sandoval salary END OF TRANSACTION…

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Morale and Welfare Section

Office or Division: RPRMD Classification: G2C Type of Transaction: Complex Who may avail: Legal Beneficiary of PNP Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE A. Death Certificate PSA B. Retirement Order C. Service Record D. CENOMAR PSA E. Birth Certificate (1 copy and 1 authenticated PSA copy) F. Marriage Certificate, if applicable (1 copy and 1 PSA authenticated copy) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE Accept the Submit documents and PCpl Josie W requirements to None 1 month encode for the Pacao RPRMD PAIS END OF TRANSACTION…

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

PRO1 e-Clearance System

Office or Division: RID Classification: G2C Type of Transaction: Complex Who may avail: Civilian, PNP, AFP, BJMP, BFP CHECKLIST OF REQUIREMENTS WHERE TO SECURE For Civilian  NBI CLEARANCE - NBI  PIU CLEARANCE - PPO For PNP  Photocopy of PNP ID (Back to Back) with three signatures  Clearances from: - NBI NBI - PPO (S2) PIU (S2) - RIDMD RIDMD - RIAS RIAS - PLEB PLEB - NAPOLCOM NAPOLCOM FOR AFP/BJMP/BFP  Unit Clearance and Certificate of Duty - Originating Unit/ Unit of Status Assignment  NBI Clearance - NBI  PIU (S2) Clearance - PPO (S2)  Photocopy of Unit Issued ID or any government issued ID (Back to Back) with three signatures *FOR RENEWAL  A photocopy of the OLD/EXPIRED RID - NBI Clearance should be attached with the new NBI - PPO (S2) and PIU Clearance. FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE Get a PNP Issue PNP None 1 min CISS Clearance Clearance Clearance PNCO Application Application Form/Personal Form/Personnel History History Statement Statement Form Form. at the Clearance Section, CISS, ORID/R2 and fill- up properly

7 PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Submit the filled- Checks if PNP None 2 mins CISS Clearance up Clearance Clearance PNCO Form/Personnel Application History Form/Personnel Statement Form History Statement with the is properly filled-up. documentary requirements to the CISS Evaluate and check Clearance the completeness PNCO of documentary requirements. (Isumiti ang application Form at mga kinakailangang Checks records: dokumento sa (If cleared, CISS Clearance proceed to the PNCO next step) Get order of Issue Order of Php 80.00 1 min Finance Service Payment from Payment Office, PRO1 the CISS Clearance PNCO and pay Clearance Fee at the Finance Service Office, PRO1 located at the 2nd level of HPRO1 and get an Official Receipt (OR). (Magbayad sa Finance Service Office at hingin ang opisyal na resibo.)

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Return to CISS Take Photo and None 3 mins CISS Clearance office and Finger Print PNCO present the Official Receipt (Kunan ng and submit Larawan at bakas himself/herself daliri) for picture taking and Finger Printing. (Bumalik sa CISS office at ipresenta ang Official Receipt at magpakuha ng larawan at bakas daliri)

END OF TRANSACTION…

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Issuance of Travel Authority

Office or Division: ROD Classification: G2C Type of Transaction: Simple Who may avail: Locally Stranded Individual and Returning Overseas Filipino CHECKLIST OF REQUIREMENTS WHERE TO SECURE Locally Stranded Individuals (LSI) A. Medical Clearance Certificate (MCC) City/Municipal Health Office B. Duly Accomplished Application Form (Point of Origin, Point of Destination, Travel date, PNP Name of Driver/s, Name of Passenger/s and Vehicle to be used with Plate Number C. Coordinate to LGU of Destination Accepting LGU Returning Overseas Filipino (ROF) A. Certificate from Bureau of Quarantine (BOQ) Local BOQ B. COVID-19 negative RT-PCT Result Any authorized hospital for COVID-19 Testing C. Duly Accomplished Application Form PNP FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE Submit Accept the documentary ROD COVID- documents for None 2 mins requirements to 19 Monitoring ROD evaluation Prepare Travel ROD COVID- None 3 minutes Authority 19 Monitoring Fill out Endorse to Chief, ROD COVID- Application ROD for None 2 minutes 19 Monitoring Form signature Issuance of ROD COVID- None 2 minute Travel Authority 19 Monitoring END OF TRANSACTION…

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

I-TEXT KAY RD HOTLINE PROJECT

74447701 I-text kay RD Hotline Project aims to provide an easy access by the community to the Police for a prompt and immediate action on reports and complaints through messages. This project provides real time broadcast via text messaging such as information dissemination, issuance of warning, and the ability to cater for inquiries and reports from the community wherein the SMART INFOCAST, a web-based solution, can accommodate. It offers various SMS facilities with different functions and capabilities catering to the needs of the community/organization. It has a dedicated application that can be installed to a cellphone unit that offers an easy and convenient way of corresponding with others. Further, a personalized access code thru four-digit number for easy and fast access to include a mask name is incorporated in this solution. This project has been gradually familiar region wide after its launching on the 30th of July 2019. This project through the innovative mind of PBG JOEL S ORDUÑA, former Regional Director of Police Regional Office 1 which caters queries, reports, request for assistance, complaints and other information from the constituents. Office or Division: Regional Community Affairs Development Division Classification: G2C Type of Transaction: Highly Technical Who may avail: Public/Texter CHECKLIST OF REQUIREMENTS WHERE TO SECURE None Thru the RD hotline 74447701 FEES TO BE PROCESSIN PERSON CLIENT STEPS AGENCY ACTIONS PAID G TIME RESPONSIBLE Received Evaluates the None No Specific SMAC PNCO reports/complain information and Time Regional ts thru text gather additional Community messaging by information from Affairs typing the sender if it is Development PNPPRO1 needed thru Division [space][messag SMART ONLINE e] and send to INFOCAST and/or 74447701 thru SMS

1.1 Refer reports/complaint to concerned unit/agency with the SMART ONLINE INFOCAST thru BROADCAST

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

1.3 Action taken of concerned Police Stations forwarded to email address of I-text kay RD

1.4 Inform the sender of the result of the action

END OF TRANSACTION…

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Hotline 8888 Anonymous Complaint 8888/2920 It is a national public service hotline operated by the Government of the Philippines also known officially as the Citizens’ Complaint Hotline. It is to allow the public to report poor government front-line service delivery and corrupt practices in all government agencies, government-owned and controlled corporations, government financial institutions and other instrumentalities of the government in the Philippines. The 8888 Citizens’ Complaint Center is managed by the Office of the Executive Secretary which coordinates with the concerned government agency for the prompt resolution of public grievances and to provide feedback on the action taken on citizens’ concerns.

Office or Division: Regional Community Affairs Development Division

Classification: G2C Type of Transaction: Highly Technical Who may avail: Public/Texter

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

None

PROCES PERSON FEES TO CLIENT STEPS AGENCY ACTIONS SING RESPONSI BE PAID TIME BLE 1. Received 1 . Inform the CRMC reports/complaints complainant for the PNCO thru text message confidentiality of No Regional from the Public complaint/report None Specific Community Time Affairs

Developme nt Division

END OF TRANSACTION…

13 PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

PCR PLAN 01-2009 “PRO1 IMPACT PROJECT: SAGUT A BIAG” (GIFT FOR LIFE)

In the year 2008, the PNP carried out a nationwide Blood Letting activity in partnership with the Philippine Blood Center (PBC). Through a Memorandum of Agreement which the two parties contracted on October 28, 2008, a considerable volume of blood was drawn from the donors of which, out of the total quantity, thirty (30) percent of it had been intended for the blood transfusion requirements of members of the Police Force, their family members and other private blood donors while seventy (70) percent will benefit other people who are in need of blood. Office or Division: Regional Community Affairs Development Division Classification: G2C

Type of Transaction: Simple

Who may avail: Public to include PNP member and its dependents

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

A. For PNP Members and their immediate Family members: Secure a copy of Blood Request form duly signed by the Physician from the Hospital where the patient is confined, preferably those at the Government Hospital/Medical Institution link with the PNP like ITRMC. Hospital where the patient is currently confined. B. For Civilians: Secure a copy of Blood Request form duly signed by the Physician from the Hospital where the patient is confined, preferably those at the Government Hospital/Medical Institution link with the PNP like ITRMC.

FEES TO PROCESS PERSON CLIENT STEPS AGENCY ACTIONS BE PAID ING TIME RESPONSIBLE

1. Personal or Letter 1. Community Affairs Request with the copy of Section personnel will make Blood Request form from an endorsement memo to the Hospital where the the RHS1 duly signed by the CAS PNCO patient is confined, C, RCADD. Regional Community preferably those at the None 5 mins. Government Proceed to the RHS1 and Affairs Hospital/Medical submit the endorsement Development Institution link with the memo with the attached Division PNP like ITRMC blood request form from the physician.

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

2. RHS1 will evaluate and Medical PNCO once approved, C, RHS1 Regional Health will provide a Certification Service 1 that the patient be None 5 mins. provided with the needed amount of blood from the PNP Blood bank reserved.

3. For Civilians: CAS PNCO will CAS PNCO assess/interview the Regional 2. If Granted for Blood requesting party, make an Community None 5 mins. donors: Requesting endorsement memo Affairs party will shoulder the address to BC, Development mobility of the PNP Blood RMFB1/RTD, RTC1 for Division Donors from RTC1 to approval of the C, RCADD. ITRMC and vice-versa. 4. Request may be granted depending on the availability of PNP None 1 day personnel to Donate Blood PCR Action as Blood Donors coming Personnel at from RTC1 and or RMFB1. RTC1 and or at 5. RTC1 and RMFB1 RMFB1 should provide a copy of

Action Taken for RCADD Record purposes.

END OF TRANSACTION…

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Case Treatment of VAWC Office or Division: Regional Investigation and Detective Management Division Classification: G2C Type of Transaction: Complex Who may avail: Victims of VAWC Cases

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Medico-legal certificate Hospital or any medical facilities

Incident Report Form (IRF) PNP

Birth Certificate, Medical Certificate PSA

Certificate of Discernment for CICL Cases DSWD or Social Worker

Psychological Evaluation Report Psychologist

Other records Other Law Enforcement Agencies or Barangay

PERSON FEES TO BE PROCESSING CLIENT STEPS AGENCY ACTIONS RESPONSIBL PAID TIME E

Report the Incident Put/record into pink None 1 hour Duty WCPD to WCPD Section blotter the incident

Interview the No particular Duty WCPD victim/survivor None time (depends and Social on the victim) Worker

Refer the victim- survivor to PNP-CLG or hospital or any No particular medical facilities for None time (depends Duty WCPD appropriate medico- on the victim) legal exam (Physician must be of the same gender)

Refer victim-survivor to the No particular LSWDO/DSWD for None time (depends Duty WCPD psychosocial and on the victim) rehabilitation intervention

16 PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Refer victim-survivor for psychological No particular evaluation to the None time (depends Duty WCPD accredited health on the victim) institution

Prepare No particular affidavit/sworn Investigator- None time (depends statement gather on-Case on the victim) material evidence

Ripe for warrantless arrest? If Yes, Arrest the suspects, Inquest. None 1 day PNP If No, Preliminary investigation

END OF TRANSACTION…

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

PRO 1 Internal Services

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Requirements for Issuance of Orders (Dependents, Retirement, Posthumous) and its Processes Office or Division: Regional Personnel and Records Management Division Classification: G2C Type of Transaction: Complex Who may avail: PNP Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE Unit Endorsement RPRMD COMPUTERIZED Affidavit of Confirmation Personal (NOTARY PUBLIC) ORIGINAL COPY of NSO-issued ADVISORY ON MARRIAGES (CRS Form No. 5) of PNP with official PSA receipt ORIGINAL COPY of NSO-issued ADVISORY ON MARRIAGES (CRS Form No. 5) of Spouse with PSA official receipt ORIGINAL COPY of NSO-issued Marriage Contract PSA with official receipt ORIGINAL COPY of NSO-issued Birth Certificates PSA of DEPENDENTS with official receipt Photocopy of ID with 3 SIGNATURES and 2x2 picture with name tag of DEPENDENTS and PNP Personal Personnel AGENCY FEES TO BE PAID PROCESSING PERSON CLIENT STEPS ACTIONS TIME RESPONSIBLE Accept the Submit docume PCpl Josie W requirements to nts and None 1 month Pacao RPRMD encode for the PAIS END OF TRANSACTION…

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

RSAO Clearance Office or Division: RLRDD - RSAO Classification: G2C Type of Transaction: Simple Who may avail: PNP Uniformed Personnel CHECKLIST OF REQUIREMENTS WHERE TO SECURE Unit/Station Latest Property Acknowledgment Receipt Present unit/station assign and Property Turn-in Slip (if any) (1 original) Latest Property Acknowledge Receipt (PAR) and Provincial Supply Accountable Property Turn-in Slip (1 original) Officer (PSAO) COMMEL Non-Property Accountability Clearance COMMEL, PPO (1 original) RCEO 1 Non-Property Accountability Clearance RCEO 1 (1 original) RHSU Non-Property Accountability Clearance RHSU 1 (1 original)

*OTHER REQUIREMENT

 Retirement Order/Posthumous/AWOL/Dismissal RPRMD Order (whichever is applicable)

 Contact No. of Applicant Client/Applicant FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE 1. Secure Non- Property Record check of Accountability property Average of 30- Unit/Station None Clearance from accountability/ies of 45 mins. Supply PNCO present the applicant. unit/station. 2. Secure Non- property Record check of Accountability property Average of 1-2 PSAO/Logistics Clearance and None accountability/ies of hrs. Section Turn-in Slip the applicant. from PSAO, PPO 3. Secure Non- property Record check of COMMEL Accountability property None 30 mins. Supply PNCO, Clearance from accountability/ies of PPO COMMEL, the applicant. PPO 4. Secure Non- Record check of property property Average of 30- Supply PNCO, Accountability None accountability/ies 45 mins. RCEO1 Clearance of the applicant. from RCEO 1.

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

5. Secure Non- Record check of property property Average of Supply PNCO, Accountability None accountability/ies 30-45 mins. RHSU1 Clearance of the applicant from RHSU1. 6. Submit at the Office of RSAO/SMS, RLRDD the following Record check of Non-Property All Personnel of property Average of Accountability None ORSAO/SMS, accountability/ies 1-2 days Clearances RLRDD of the applicant from: 1. Unit/Station 2. PPO 3. RCEO1 4. RHSU1 Upon 7. Release of approval of Prepare the All Personnel of Non-Property the C, release of the None ORSAO/SMS, Accountability RLRDD (no clearance. RLRDD Clearance particular time) END OF TRANSACTION…

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Respond to Community Assistance

Office or Division: RMFB1 Classification: G2C Type of Transaction: Simple Who may avail: Community CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. Memo Request C, RCADD FEES TO PROCES CLIENT PERSON AGENCY ACTIONS BE PAID SING STEPS RESPONSIBLE TIME  Evaluate the request  Attach routing slip to the request for info/notation of the duty officer prior routing to the concerned section None 30 mins Duty TOC  Dispatch signed communication in response to the requesting party  Inform requesting party  Note the request  Endorse the request to 5 mins Duty Officer Submit concern section Request  Review request Memo to RMFB1  Recommend appropriate None 10 mins Section Officer Office staff action  Inform DFC and seek guidance/endorsement  Advise and recommend actions relative to the Deputy Force None 1 day request for approval of the Commander FC  Approve or disapprove the request Force  Sign the communication None 1 day Commander  Provide other instruction as necessary  Coordinate and get the cp or telephone # of the requesting party to inform None 1 day Section Officer them if there are available blood donors

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Support to other Police Operations

Office or Division: RMFB1 Classification: Technical Type of Transaction: Simple Who may avail: Community CHECKLIST OF WHERE TO SECURE REQUIREMENTS FEES TO PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE  Evaluate the request  Attach routing slip to the request for info/notation of the duty officer prior routing to the concerned section None 30 mins Duty TOC  Dispatch signed communication in response to the requesting party  Inform requesting party  Note the request  Endorse the request to 5 mins Duty Officer concern section Submit  Review request Request  Recommend appropriate Section Memo to staff action None 10 mins Officer RMFB1  Inform DFC and seek Office guidance/endorsement  Advise and recommend Deputy actions relative to the None 1day Force request for approval of the Commander FC  Approve or disapprove the request  Sign the communication  Provide other instruction as Force None 1 day necessary Commander  Secretary of the FC-inform the TOC the action of the FC for the appropriate action Submit  Coordinate with requesting Request party Concerned Memo to  Dispatch Teams/personnel 1 day company RMFB1  Render reports (AAR) to Office concerned FICE/Section

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Police Provincial Office

External Services

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Recruitment and Selection Section (Patrolman/ Patrolwoman) Office or Division: Provincial Administration and Recruitment Management Unit (PARMU) Classification: G2C Type of Transaction: Complex Who may avail: Eligible Applicants CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. Online Application thru PNP Applicants may apply Online following the link ORAS (Online Recruitment www.recruitment.pnpdprm.com on the given Application System) scheduled time of application B. PSA Birth Certificate PSA C. Transcript of Scholastic Records and Diploma College/University (Authenticated by the School Registrar) D. Report of Rating of PRC Eligibility (Authenticated by the Issuing Unit) E. Local Clearances City/Municipality of Origin (Barangay, Police, NBI and RTC/MTC) F. Medical Certificate (Issued Rural Health Unit or any Government Health by Local Health Officer) Institution

G. Certificate of Good Moral College/University Character H. Original Copy of General College/University Weighted Average (GWA) I. Copy of 2 valid IDs with Client picture, signature and address J. Two (2) pieces 2x2 colored Client picture with white background K. Height Waiver (for applications belonging to NCIP/ Duly authenticated by NAPOLCOM cultural minority)

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS BE PAID RESPONSIB STEPS TIME LE Provide the link/website to 30 mins- 1 hr applicants (depends on Applicant www.recruitment.pnpd None the internet Client applies online prm.com following the connection of given schedule per the applicant) province Submit Accept the documents application to Admin for pre-screening and Municipality None 1-2 hrs officer/PNCO evaluation /City Police s

Stations Follow-up Prepare work sheet application based on the minimum Admin and ask for qualification and 3-5 days officer/PNCO additional documentary None s assistance if requirements necessary submitted Endorsed / Notify applicants thru Radio Admin Pre-screening Message received officer/PNCO of Applications from RPRMD the None 3-5 days s details of pre- screening schedule PRO1 shall conduct face to face interview, measurement of height and weight, physical inspection, Physical Agility Test, Psychiatric and Final Admin Psychological Per Screening of officer/PNCO Examination, Physical None Scheduling Applicants s and, Medical and Dental Examination, Drug test, Complete Background Investigation and Final Committee Deliberation. -END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Morale and Welfare Section Office or Division: Provincial Administration and Recruitment Management Unit (PARMU) Classification: G2C Type of Transaction: Complex Who may avail: Legal beneficiary of PNP member CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. Death Certificate PSA B. Retirement Order Admin/ Client

C. Service Record Admin

D. CENOMAR PSA

E. Birth Certificates of Legal PSA Beneficiaries CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS STEPS BE PAID TIME RESPONSIBLE Evaluation and verification of the Morale & authenticity of Welfare 3-5 mins Client documents presented None Section/ manifests by the legitimate Admin PNCO intent (eg. beneficiaries Issuance of Preparation of Certificate of certificates/ Legal documents counter None 15-30 mins Admin officer/ Beneficiary, signed by the Chief Chief Clerk Decree of Clerk Entitlement to Survivors,

Transfer of Pension etc.) Signing of Certificate None 2-3 mins Chief PARMU to the Morale & Welfare Section Releasing/ Issuance of Admin Certificates to the None officer/PNCOs applicant

-END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Issuance of Provincial Intelligence Clearance (S2 Clearance) Office or Division: Provincial Intelligence Unit (PIU) Classification: G2C Type of Transaction: Simple Who may avail: Community/ General public CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. Duly Accomplished PHS form for PNP/ AFP applicant Provincial Intelligence Unit (PIU) or PNP Clearance Application INPPO, Camp Capt. Valentin S Juan, Laoag City Form for civilian B. Barangay Clearance Barangay of Origin

C. Mayor’s Clearance City/ Municipality of Origin D. Police Clearance Nearest City/ Municipal Police Station

E. MCTC/ MTCC/ MTC Court of jurisdiction Clearance F. Prosecutor’s Clearance Provincial Prosecutor’s Office

G. RTC Clearance Court of jurisdiction H. NBI Clearance NBI Office

I. Community Tax Certificate City/ Municipal Treasurer’s Office J. Documentary Stamp City/ Municipal Treasurer’s Office/ BIR

CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS STEPS BE PAID TIME RESPONSIBLE Client manifests intent for police clearance Duty Desk Officer and its check for the None 1-2 minutes Desk Officer purpose and completeness of submits submitted documents necessary documents to the Desk Officer

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Duty personnel assists Client fills up Available PIB client in completing the None 10 minutes form Personnel form Attending personnel reviews and verify the completeness and Client content of the form submits the None 1-3 minutes Chief PIB and encodes filled-up form clearance, affixes signature and prints thumb mark Duty personnel forwards the completed form and None PIB Personnel other documents to duty investigator Investigator verifies the individual’s personal information thru E-WAPIS If subject person is not included in IMPLAN DAKIP (Tiliw) nor included in the list of wanted persons, clearance will be forwarded to the Chief of Police for approval Police Clearance will be released to the client with affixed signature of the Chief of Police -END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Case Treatment of VAWC Cases

Office or Division: Provincial Investigation and Detection Management Unit (PIDMU)- WCPD Section Classification: G2C Type of Transaction: Simple Who may avail: Community/ General public CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. Medico-legal Certificate Hospital or any health institutions

B. Incident Report Form PNP

C. Birth Certificate, Medical PSA Certificate

D. Certificate of Discernment DSWD or Social Worker for CICL Cases

E. Psychological Evaluation Registered Psychologist Report

G. Other Records Other Law Enforcement Agencies or Barangay CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS STEPS BE PAID TIME RESPONSIBLE Report the Incident to Put/record into pink None 3-5 mins Duty WCPD WCPD blotter the incident Section Interview the Victim/ None 30 mins- 1 hr Duty WCPD Survivor Refer the victim- survivor to hospital or any medical facilities No time Duty WCPD & for appropriate None medico-legal exam requirement Social Worker (Physician must be of the same gender) Refer victim-survivor to the LSWDO/DSWD No time for psychosocial and None requirement Duty WCPD rehabilitation intervention

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Refer victim-survivor to the LSWDO/DSWD No time for psychosocial and None requirement Duty WCPD rehabilitation intervention Refer victim-survivor for psychological No time evaluation to the None requirement Duty WCPD accredited health institution Prepare affidavit/sworn No time Investigator-on- statement gather None requirement Case material evidence Rape for warrantless arrest? If Yes, Arrest No time the suspects, Inquest. None requirement PNP If No, Preliminary investigation -END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Anti-Highway Robbery on Commodities Incident Centers

Office or Division: Provincial Operations Management Unit (POMU) Classification: G2C Type of Transaction: Simple Who may avail: Community/ General Public CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. Business Permit Local Government Unit (LGU) of origin

B. DTI Registration DTI/ Other concerned government agencies C. Certificate of Registration Bureau of Internal Revenue (BIR)

CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS STEPS BE PAID TIME RESPONSIBLE Verify the documents submitted by the client None 5 minutes and encode afterwards Client

submits Documents shall be None 2 minutes required counter signed by the documents Chief, Clerk of POMU and present to Duty Documents shall be None 2 minutes POMU checked and reviewed PNCO by the Deputy Chief of Duty POMU the POMU/Chief Clerk PNCO

Approval and signed None 3 minutes by the Chief POMU -END OF TRANSACTION-

30 PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Permit to Transport or Travel Firearms

Office or Division: Provincial Operations Management Unit (POMU) Classification: G2C Type of Transaction: Simple Who may avail: Uniformed Personnel/ Security Agencies/ Gun Owners/ Private Individuals/ Gun Enthusiasts CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. License to Own and Local Government Unit (LGU) of origin Possess Firearms B. Firearm Registration DTI/ Other concerned government agencies C. Other Records 1. Elected Officials -Oath of Office -Office ID 2. Businessman Respective LGU and other NGOs -DTI/ SEC Registration

-ITR & Business Permit 3. Private Individuals -COE/ Proof of income -Valid ID 4. Former Elected Officials CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS STEPS BE PAID TIME RESPONSIBLE Documents will be encoded by the duty None 2 minutes Duty POMU POMU PNCO Client PNCO submits Documents shall be Chief Clerk, required counter signed by the POMU documents None 2 minutes Chief, Clerk of POMU and present to Duty Documents shall be Deputy Chief POMU checked and reviewed None 3 minutes POMU PNCO by the Deputy Chief POMU

Approval and signed None 2 minutes Chief POMU by the Chief POMU

31 PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Routed to DPDO and None 5 minutes DPDA/ DPDO DPDA Office Approval of the None 10 minutes INPPO Provincial Director Provincial Director

Releasing/ Issuance of None 10 minutes Duty POMU permit PNCO

-END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Issuance of Travel Authority

Office or Division: Provincial Operations Management Unit (POMU) Classification: G2C Type of Transaction: Simple Who may avail: Locally Stranded Individuals (LSI) and Returning Overseas Filipinos (ROF) / Other Indispensable Travels CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. Barangay Quarantine Barangay of origin Certificate B. Availability of Travel Local Government Unit (LGU) of origin

C. Medical Certificate Any health institutions (preferably RHU & other Government Hospitals) CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON ACTIONS PAID TIME RESPONSIBLE Client manifest Desk Officer will intent to secure give registration None 2 minutes Desk Officer Travel Authority form to the and submits applicant needed documents to Duty POMU PNCO Submit same with PIDMU will verify the required the application None 2 minutes PIDMU documents to PIDMU for verification Proceed to Travel Travel Help Desk Authority Help Desk Officer will Travel and submit the prepare the Authority Help verified registration Travel Authority None 2 minutes Desk Officer form with the for the approval required documents and signing of Chief PIDMU Receives the Travel Travel Desk None 1 minute Travel Authority Officer will Authority Help release the Desk Officer Travel Authority -END OF TRANSACTION- 33

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Katarungan Desk

Office or Division: Provincial Community Affairs Development Unit (PCADU) Classification: G2C Type of Transaction: Simple Who may avail: Community/ General Public CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. At least one valid ID Public or Government Institution

CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS STEPS BE PAID TIME RESPONSIBLE Client shall drop-in the details of Police/ Government Duty PCAD PNCO Official shall check said box scalawags in daily and submit to the Duty Desk the Investigation & None 3-5 minutes Officer Katarungan Intelligence Sections Box placed at for validation and Quality thorough investigation Service Desk (QSD) using the Dulugan form.

Filing Preparation of Duty No time Appropriate necessary None Investigator requirement Charges requirements from PIDMU

-END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Freedom of Information (FOI) Desk

Office or Division: Provincial Community Affairs Development Unit (PCADU) Classification: G2C Type of Transaction: Simple Who may avail: Community/ General Public with General Restrictions  Parties involved  Research & Development (Quantitative Data)  Study purposes  Others CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. At least one valid ID Public or Government Institution B. Other relevant documents CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS STEPS BE PAID TIME RESPONSIBLE Client Duty FOI Desk Officer manifests will give the FOI form intent to to be filled out by the secure for a client NONE 1 minute needed document or information Client fills up FOI Officer will verify FOI Request the intent of request FOI Desk NONE 3 minutes Form and coordinate with Officer sections concerned

FOI Officer shall forward documents for NONE 1 minute final Review by the PD Releasing/ Issuance of said document to NONE 1 minute client -END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Oplan Sagut a Biag: Blood Donation Office or Division: Provincial Community Affairs Development Unit (PCADU) Classification: G2C Type of Transaction: Simple Who may avail: PNP Personnel/ Dependents/ Civilians CHECKLIST OF WHERE TO SECURE REQUIREMENTS Doctor’s Referral Issued by the attending physician

CLIENT FEES TO BE PROCESSIN PERSON AGENCY ACTIONS STEPS PAID G TIME RESPONSIBLE Client Provide list of  Fresh whole 10 secs manifests requirements blood intent P1,800 Client Verify the  Whole 30 secs presents list requirements Blood of presented by client P1,800 NUP Erlinda requirements Prepare the blood  Packed 2 mins Tayamen to in-charge request form RBC personnel Forwarded blood P1,500 1 min request form to C,  Platelet PCRB Concentrate Received the Release the blood P1,000 10 secs approved request form to the  Fresh Blood client Frozen Request Plasma NBVS will facilitate P1,000 National Blood and provide the  Cryoprecipi Voluntary needed blood to the tate Service patient P1,000  Cryosupern ate P1,000  Washed PRBC Additional P300 per unit -END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Police Provincial Office

Internal Services

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Issuance of Leave and Certification

Office or Division: Provincial Administration and Recruitment Management Unit (PARMU) Classification: G2C Type of Transaction: Simple Who may avail: PNP member CHECKLIST OF WHERE TO SECURE REQUIREMENTS None None

CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS STEPS BE PAID TIME RESPONSIBLE Provide assistance to PNP member link/website None 3-5 mins Applicant applies online www.pais.pnp.gov.ph Provides Leave Form Duty Admin to be filled up by the None 3-5 mins PNCO applicant Computation of NUP Glenda accrued leave/s None 3-5 mins Agunda encode/s and print Chief Clerk approves PNP and counter signs the None personnel 2-3 mins Chief Clerk form manifests intent to Duty Admin PNCO Signing of Leave Form None 2-3 mins Chief PARMU

Releasing/ Issuance of Admin Certificates to the None officer/PNCOs applicant

-END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Retirement Benefits Claims

Office or Division: Finance Section Classification: G2C Type of Transaction: Simple Who may avail: PNP Retirees CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. Copy of Retirement Order INPPO-Admin Branch B. Updated Service Record INPPO-Admin Branch C. Certificate of Last Payment Camp Crame, Q.C. D. Clearance NAPOLCOM-PRO1 E. Latest Statement of Assets and Liabilities Client F. Photocopy of PNP ID (back to back) Client Claim for LUMP SUM A. Copy of Retirement Order INPPO-Admin Branch B. Updated Service Record RMD, DPRM C. Breakdown of Leave Records Unit/Station D. Commutation Order INPPO-Admin Branch E. Photocopy of Latest Promotion Order Client F. Latest Statement of Assets and Liabilities Client G. Clearances (Non-Money Accountability) Unit/Station H. Certificate of Last Payment Camp Crame, Q.C. I. Photocopy of PNP ID (back to back) Client CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS STEPS BE PAID TIME RESPONSIBLE Accepts the documents and other Submits attachments in folder None 5-10 mins Duty WCPD application/ with blue tabbing prior documents to submission to higher this office headquarters (Finance Prepares Duty WCPD Section) Endorsement Papers None 30 mins- 1 hr & Social to be forwarded at Worker PRO1

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Prepares Affidavit of Authenticity on the None 1- 2 hrs Duty WCPD documents submitted duly notarized -END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Pensioners (Transfer of Pension)/ Survivor Benefits Claims

Office or Division: FINANCE Classification: G2C Type of Transaction: Simple Who may avail: PNP Retirees CHECKLIST OF WHERE TO SECURE REQUIREMENTS for SURVIVOR/PENSIONERS A. Affidavit of Authenticity on the submitted documents duly INPPO-Finance Section notarized B. Retirement Order INPPO-Admin Branch C. Copy of Lump Sum Camp Crame, Q.C. Voucher/Retirement Gratuity D. Computation of Lump Camp Crame, Q.C. Sum/Retirement Gratuity E. Service Record Police Regional Office 1 F. Certificate of last Payment Camp Crame, Q.C.PRC G. Certificate of Legal PRBS, PRO 1 Beneficiaries H. Decree of Entitlement PRBS, PRO 1 I. Death Certificate PSA or Local Civil Registrar J. Advisory of Marriage of the PSA or Local Civil Registrar Retiree (CENOMAR) with OR K. Advisory of Marriage of PSA Wife (CENOMAR)with OR L. 2x2 latest picture of retiree Photo Center M. 2x2 latest picture of wife Photo Center N. Marriage Contact with OR PSA or Local Civil Registrar O. Birth Certificate of Children PSA with OR P. Photocopy of any Valid IDs (SSS, GSIS, Passport, Voters ID, PNP Dependents ID, Personal/Photocopy Centers Senior Citizen ID or any other Government ID)

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

CLIENT AGENCY PROCESSING PERSON FEES TO BE PAID STEPS ACTIONS TIME RESPONSIBLE Accepts the documents and other attachments in folder with None blue tabbing PSMS Charles- prior 1 day Jun T submission to Madalipay Headquarters Prepares Endorsement Papers to be None Submits forwarded at application/ PRO1 documents Prepares to this office Letter of NUP (Finance Introduction to None 1 day Rosemarie F Section) be submitted Julian to LBP Conduct fingerprint PCpl Daryl M specimen for None 1 day Calzada the New Pensioners ID Assist the pensioner in securing from PSMS Joan C None 1 day LBP a printout Alipio a copy of SGT1 -END OF TRANSACTION-

41 PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

City/Municipal Police Sation

Services

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Issuance of Police Clearance Office or Division: Admin Office Classification: G2C Type of Transaction: Simple Who may avail: Community/ General Public CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. Barangay Clearance Barangay of Origin

B. MCTC/ MTCC/ MTC Court of jurisdiction Clearance C. Community Tax City/ Municipal Treasurer’s Office Certificate/ Cedula D. Documentary Stamp City/ Municipal Treasurer’s Office/ BIR E. Official Receipt (Payment City/ Municipal Treasurer’s Office for Police Clearance) CLIENT AGENCY FEES TO BE PROCESSING PERSON STEPS ACTIONS PAID TIME RESPONSIBLE Client  LTOPF manifests P800-P1,000 intent for  Local police Duty Desk Officer Employment clearance proof reads/check P100-P150 and its for the  Travel purpose and completeness of Abroad 1-2 mins Desk Officer submits submitted P100-P300 necessary documents  Driver’s License documents P80-P100 to the Desk  Business Officer Permit P80-P100

Client fills up Duty personnel Clearance assists client in 5-10 mins Desk Officer Form completing the form

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Attending personnel reviews and verify the completeness and content of the Client submits form and encodes the filled-up 5-8 minutes Desk Officer clearance, affixes form client’s signature and thumb mark, and attaches the documentary stamp Duty personnel forwards the completed form and No time Duty

other pertinent requirement Investigator documents to duty investigator Investigator verifies the individual’s personal information Duty 3-5 minutes thru E-WPIS Investigator (Wanted Person Information System) If subject individual is not included in INPPO’s IMPLAN “DAKIP”/ “TILIW” nor included in the No time Duty uploaded lists of wanted persons, the requirement Investigator Investigator forwards documents to the Chief of Police for approval and signing Document will be released to the requesting individual after the Chief of 3-5 minutes Chief of Police Police/ Head of Unit affixes his/her signature -END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Issuance of Extract Police Blotter The Police Blotter Extract is being issued to clients for any legal purposes it may serve provided that the requesting individual meets the necessary requirements upon request. Office or Division: Investigation Office Classification: G2C Type of Transaction: Simple Who may avail: Individuals involved in incidents previously recorded in the Police Blotter CHECKLIST OF WHERE TO SECURE REQUIREMENTS Official Receipt (Payment) City/ Municipal Treasurer’s Office

CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS STEPS BE PAID TIME RESPONSIBLE Detailed PNP Client asks personnel assigned at request and QSD shall seek for the purpose for Official Receipt issued Police by the LGU’s Treasury 1-2 mins Desk Officer Blotter Office for the Extract Blotter/Issuance of P80-P150

Police Blotter

Detailed PNP personnel assigned at Waits for the QSD shall release the document to said document duly 5-10 mins Desk Officer be prepared signed by the Duty Investigator and the COP/OIC Receives the document 5-8 minutes Desk Officer -END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Case Treatment of VAWC Cases

Office or Division: WCPD Section Classification: G2C Type of Transaction: Simple Who may avail: Community/ General public CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. Medico-legal Certificate Hospital or any health institutions

B. Incident Report Form PNP

C. Birth Certificate, Medical PSA Certificate

D. Certificate of Discernment DSWD or Social Worker for CICL Cases

E. Psychological Evaluation Registered Psychologist Report

G. Other Records Other Law Enforcement Agencies or Barangay CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS STEPS BE PAID TIME RESPONSIBLE Report the Incident to Put/record the incident None 3-5 mins Duty WCPD WCPD into pink blotter Section Interview the Victim/ None 30 mins- 1 hr Duty WCPD Survivor Refer the victim- survivor to hospital or any medical facilities for appropriate No time Duty WCPD & None medico-legal exam requirement Social Worker (Physician must be of the same gender)

Refer victim-survivor to the LSWDO/DSWD No time for psychosocial and None Duty WCPD rehabilitation requirement intervention

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Refer victim-survivor to the LSWDO/DSWD No time for psychosocial and None Duty WCPD rehabilitation requirement intervention Refer victim-survivor for psychological No time evaluation to the None Duty WCPD accredited health requirement institution Prepare affidavit/sworn No time Investigator-on- statement gather None requirement Case material evidence Rape for warrantless arrest? If Yes, Arrest No time the suspects, Inquest. None requirement PNP If No, Preliminary investigation -END OF TRANSACTION-

46 PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Issuance of Travel Authority

Office or Division: Operations Section Classification: G2C Type of Transaction: Simple Who may avail: Locally Stranded Individuals (LSI) and Returning Overseas Filipinos (ROF) / Other Indispensable Travels CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. Barangay Quarantine Barangay of origin Certificate B. Availability of Travel Local Government Unit (LGU) of origin C. Medical Certificate Any health institutions (preferably RHU & other Government Hospitals) CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON ACTIONS PAID TIME RESPONSIBLE Client manifest Desk Officer will intent to secure give registration None 2 minutes Desk Officer Travel Authority form to the and submits applicant needed documents to Duty POMU PNCO Submit same with Warrant PNCO the required will verify the None 2 minutes Warrant PNCO documents to application Warrant PNCO for verification Proceed to Travel Travel Help Desk Authority Help Desk Officer will Travel and submit the prepare the Authority Help verified registration Travel Authority None 2 minutes Desk Officer form with the for the approval required documents and signing of the COP Receives the Travel Travel Desk None 1 minute Travel Authority Officer will Authority Help release the Desk Officer Travel Authority -END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Katarungan Desk

Office or Division: Community Affairs Development (CAD) Section Classification: G2C Type of Transaction: Simple Who may avail: Community/ General Public CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. At least one valid ID Public or Government Institution

CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS STEPS BE PAID TIME RESPONSIBLE Client shall drop-in the details of Police/ Government Duty CAD PNCO shall Official check said box daily scalawags in and submit to the Duty Desk the Investigation & None 3-5 minutes Officer Katarungan Intelligence Sections Box placed at for validation and Quality thorough investigation Service Lane (QSL) using the Dulugan form.

Filing Preparation of No time Duty Appropriate necessary None requirement Investigator Charges requirements

-END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Freedom of Information (FOI) Desk

Office or Division: Community Affairs Development (CAD) Section Classification: G2C Type of Transaction: Simple Who may avail: Community/ General Public with General Restrictions  Parties involved  Research & Development (Quantitative Data)  Study purposes  Others CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. At least one valid ID Public or Government Institution B. Other relevant documents CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS STEPS BE PAID TIME RESPONSIBLE Client Duty FOI Desk Officer manifests will give the FOI form intent to to be filled out by the secure for a client NONE 1 minute needed document or information Client fills up FOI Officer will verify FOI Request the intent of request NONE 3 minutes Form and coordinate with FOI Desk Officer sections concerned

FOI Officer shall forward documents for NONE 1 minute final Review by the Chief of Police Releasing/ Issuance of said document to NONE 1 minute client -END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Intel-Community Functions The community is mobilized and rightfully informed this police station regarding illegal activities of suspicious persons/vehicles.

Office or Division: Intelligence and Operations Section Classification: G2C Type of Transaction: Simple Who may avail: Community/ General Public CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. Any government ID Public or Government Institution

CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS STEPS BE PAID TIME RESPONSIBLE Signify/ inform PNP shall organized the designated BINs, BPATs and other “Pulis Sa force multipliers for the Barangay” implementation of Traffic about joining Laws, Municipal No time None the Ordinances and other requirement intelligence- law enforcement gathering/ functions information network

Attend regular Plan and implement meetings and neighborhood watch that No time gatherings encourage local requirement within locality community involvement All Sections/ Designated Pulis and other in policing activities None trainings Sa Baranggay/ initiated by the Chief of Police provincial government

Plan and implement alternative for meetings No time and face-to-face requirement interactions with various sectors of the community and listen to None their views on preventing crimes and accidents and for intelligence gathering purposes

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Identify programs and strategies for peace and order and public safety issues of the community None No time to include the requirement involvement of force multipliers

Regularly meet with the All Sections/ Local Chief Executive Designated Pulis

(LCE) and other Sa Baranggay/ stakeholders to generate None Chief of Police their commitment and No time support to the previously requirement identified programs

Monitor and evaluate the approved programs and

carry out of its actual None No time implementation requirement -END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Traffic/ Security that involves community functions Traffic/Security shall involve the community in the strict implementation of City/ Municipal Traffic Laws and Ordinances. Office or Division: Traffic and Operation Section Classification: G2C Type of Simple Transaction: Who may avail: Community/ General Public CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. Any government ID Public or Government Institution

CLIENT FEES TO PROCESSING PERSON AGENCY ACTIONS STEPS BE PAID TIME RESPONSIBLE Manifest Organization of intent about BPATs, motorcycle extending clubs and other NGOs help in traffic for the implementation No time and road of Traffic Laws and None support and road assistance requirement assistance to local police stations All Sections/ Designated Attend Implementation of Pulis Sa meetings and programs that No time Baranggay/ trainings encourage community Chief of Police requirement conducted by involvement in traffic the PNP, direction and control to HPG and include the None other suppressant of Government increasing road crash Agencies incidents

Monitor and evaluate No time the approved requirement programs and carry None out of its actual implementation

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

PNP, PNP- HPG, LTO, Payments Issuance of traffic No time Traffic withheld at citation tickets requirement Enforcers, the City Traffic Aides Treasury and other Office concerned agencies -END OF TRANSACTION-

53 PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Conduct of Internal Security Operation and counter-terrorism operations Internal Security Operation (ISO) refers to activities designed to preserve internal security against insurgents, secessionist and terrorist.

Office or Division: PMFCs Classification: G2C Type of Transaction: Simple Who may avail: Community Number of Covered Service/s Number of Hours Barangays 1. Major Combat 5 120 hrs (5 days) Operations 2. Minor Combat 3 72 hrs (3 days) Operations 3. Preventive Patrols 1 3 hrs -END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Respond to Crisis Situations which extends beyond the capabilities of the Police Provincial Office Crises or emergencies are either man-made or natural. Office or Division: PMFCs Classification: G2C Type of Transaction: Simple Who may avail: Community Man-Made Natural Number of Hours Crises/Emergencies Crises/Emergencies

1. Civil disturbance Fire a. Violent labor strikes b. Riots c. Anarchy d. Disorder e. Mass Demonstration 2. Revolt Marine/Air Disasters a. Mutiny b. Insurrection c. Coup d `etat 3. Revolution Structural collapse

4. Boarder incident Hazardous spills 5. War Utilities failure (power, water, a. Conventional telephone) b. Nuclear 6. Kidnapping Nuclear accidents As needed 7. Hijacking Food Scarcity/famine a. Air b. Sea c. Land 8. Hostage-taking Fuel shortage

9. Terroristic activities Pestilence/Epidemic (ex. bombing, arson, assassination/liquidation, extortion, intimidation, etc)

10. Attacks/raids on Floods government installations/ Volcanic Eruption facilities and vital facilities Earthquake Tsunami Tidal Wave Typhoons Drought

-END OF TRANSACTION-

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Republic of the Philippines NATIONAL POLICE COMMISSION PHILIPPINE NATIONAL POLICE

POLICE REGIONAL OFFICE I Camp BGen Oscar M Florendo, Parian, City of San Fernando, La Union

FEEDBACK AND COMPLAINTS MECHANISM How to send feedback pnp.pro1.gov.ph How feedbacks are processed Thru Channel of 8888/PNP Text 2920 How to file a complaint Contact PRO1 Hotline: (072) 6870906 I-Text Kay RD Hotline: 74447701 How complaints are processed Thru Channel of 8888/PNP Text 2920 Contact Information of CCB, PCC, Contact PRO1 Hotline: (072) 6076466 ARTA I-Text Kay RD Hotline: 74447701 8888/PNP Text 2920

Office Address Contact Information RPRMD (072) 607 1261 (072) 700 1765 RID 0917 719 6067 0939 907 1498 (072) 700 0518 ROD Camp BGen Oscar M Florendo, Parian, (072) 687 0906 City of San Fernando, La Union RLRDD-RSAO (072) 700-3297 (072) 687 0840 RCADD 0927 957 7981 0999 973 2728 RIDMD/WCPD (072) 607 6583

FEEDBACK AND COMPLAINTS MECHANISM How to send feedback Thru Facebook Account: -Ilocos Norte Police Provincial Office -Ilocos Sur Police Provincial Office -La Union Police Provincial Office -Pangasinan Police Provincial Office How feedbacks are processed Forwarded to Concerned Unit/Section How to file a complaint Contact: INPPO Hotline: 0915 310 2025 ISur PPO Hotline: 0939 821 9847 0998 598 5046 0906 285 6646 La Union PPO Hotline: (072) 6075100 0977 844 4404 0919 996 1173 Pangasinan PPO: 09171480938 09985985092 How complaints are processed Thru Channel of 8888/PNP Text 2920/ Radio Message to different City/ Municipal Police Stations within the province 56

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Offices Address Contact Information PTOC 0915-310-2025 PARMU Ilocos Norte Police Provincial Office 0917-865-3989 Camp Captain Valentin S Juan PIDMU 0998-598-5018 Brgy. 23 San Matias, Laoag City, Ilocos POMU Norte 0918-355-7914 PCADU 0917-580-9372 PTOC 0939-821-9847 POMU 0926-659-4054 PCADU Ilocos Sur Police Provincial Office 0956-877-1145 Camp Elpidio R. Quirino PIU Bulag, Bantay, Ilocos Sur 0905-419-7249 PARMU 0935-928-6380 PIDMU 0917-573-4505 (072) 607-51-00 0977-844-4404 PTOC 0919-996-1173 PARMU La Union Police Provincial Office 0955-377-9759 Camp Diego Silang PIDMU Carlatan, City of San Fernando, La Union 0908-881-5007 POMU 0936-517-3749 0977-844-4404 PCADU 0919-996-1173 PTOC 0998-598-5092 POMU Pangasinan Police Provincial Office 0920-629-1487 PCADU Camp Gov. Antonio U. Sison, Libsong West, 0998-157-5073 PARMU Lingayen, Pangasinan 0927-5372402 PIDMU 0933-825-3824

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

ILOCOS NORTE HOTLINE Offices Address Contact Information Laoag CPS Laoag City, Ilocos Norte 0917 599 7414 Batac CPS Batac City, Ilocos Norte 0916 240 6552 Adams MPS Adams, Ilocos Norte 0998 598 5024 Bacarra MPS Bacarra, Ilocos Norte 0998 598 5025 Badoc MPS Badoc, Ilocos Norte 0915 448 8965 Bangui MPS Bangui, Ilocos Norte 0998 598 5027 Banna MPS Banna, Ilocos Norte 0917 726 9976 Burgos MPS Burgos, Ilocos Norte 0917 792 0056 Carasi MPS Carasi, Ilocos Norte 0998 598 5030 Currimao MPS Currimao, Ilocos Norte 0915 712 7302 Dingras MPS Dingras, Ilocos Norte 0915 056 6383 Dumalneg MPS Dumalneg, Ilocos Norte 0998 598 5033 Marcos MPS Marcos, Ilocos Norte 0918 581 8914 Nueva Era MPS Nueva Era, Ilocos Norte 0917 772 4221 Pagudpud MPS Pagudpud, Ilocos Norte 0919 858 5555 Paoay MPS Paoay, Ilocos Norte 0998 598 5037 Pasuquin MPS Pasuquin, Ilocos Norte 0998 598 5038 Piddig MPS Piddig, Ilocos Norte 0998 598 5039 Pinili MPS Pinili, Ilocos Norte 0998 967 2923 San Nicolas MPS San Nicolas, Ilocos Norte 0915 224 9546 Sarrat MPS Sarrat, Ilocos Norte 0908 739 2557 Solsona MPS Solsona, Ilocos Norte 0921 561 3333 Vintar MPS Vintar Ilocos Norte 0998 598 5044 1st PMFC Bgry 23, San Matias, Laoag City 0956 743 9070 2nd PMFC Brgy Lydia, Marcos, Ilocos Norte 0915 055 1245

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

ILOCOS SUR HOTLINE Offices Address Contact Information Corner Quezon-Burgos Sts, Brgy SINAIT MPS 0920 463 9915 Macabiag, Poblacion CABUGAO MPS Gomborza St, Brgy Rizal 0917 802 0059 SAN JUAN MPS Along NHW Brgy Bannuar 0917 578 3687 MAGSINGAL MPS Bluementrit St, Brgy San Julian 0977 458 9959 STO DOMINGO MPS Along NHW Brgy Poblacion 0917 980 5624 SAN ILDEFONSO MPS Poblacion West 0917 532 2084 SAN VICENTE MPS Along Provincial Road, Poblacion 0917 841 7242 STA CATALINA MPS Fr. Burgos St., Poblacion 0926 723 2138 Don Dimas Querubin cor. Don Lorenzo CAOAYAN MPS 0917 799 4233 &Don Alejandro Pob VIGAN CPS Rivero St Brgy 9, Vigan City, Ilocos Sur 0917 860 7316 0917 777 2705 BANTAY MPS Along NHW Zone 5 0917 777 2708 Brgy Magsaysay, Quirino, Marcos & SANTA MPS 0915 941 6737 Quezon Sitio Limansangan, Brgy Margaay, NARVACAN MPS 0998 578 8967 Narvacan, Ilocos Sur NAGBUKEL MPS Poblacion West 0917 102 2460 STA MARIA MPS NHW, Maynganay Sur 0917 488 2732 BURGOS MPS Brgy Pob Norte 0926 278 6519 SAN ESTEBAN MPS ANHW, Western Part of Mun Brgy Pob 0926 152 5632 Echalar St, Pob Norte Santiago, Ilocos SANTIAGO MPS 0998 967 2951 Sur GALIMUYOD MPS Makil St, Pob 0995 304 3455 SALCEDO MPS Samao-i St, Pob Norte 0927 783 7644 SAN EMILIO MPS Brgy Cabaroan 0927 249 2758 Between Caoasan & Dalmacio St, Pob LIDLIDDA MPS 0936 108 1237 Norte DEL PILAR MPS Poblacion Sur 0926 700 6984 CANDON CPS San Juan Street, Brgy San Juan, 0927 021 2326 BANAYOYO MPS Poblacion 0939 533 9037 STA LUCIA MPS Joven St, Pob Norte 0977 745 4393 STA CRUZ MPS Diputado St, Pob West 0917 796 5020 TAGUDIN MPS NHW, Brgy Del Pilar 0919 292 4398 ALILEM MPS Corner Brown & Galaney St, Poblacion 0906 217 4941 SUGPON MPS Poblacion (Bal-balayang) 0998 598 5083 CERVANTES MPS Farela St.,Brgy Rosario 0918 583 2592 QUIRINO MPS Galvo St., Brgy Poblacion 09088966338 SUYO MPS Natl Road, Poblacion 0995 264 9488 SIGAY MPS Poblacionn Sigay 0935 616 5806 PMFC

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

LA UNION HOTLINE Office Address Contact Information 0915 558 8888 CITY OF SAN FERNANDO Brgy Tanqui; City of San Fernando 0939 812 6888 0998 598 5153 AGOO Brgy. Sta Barbara, Agoo 0915 857 4117 0926 616 8181 ARINGAY Brgy Poblacion, Aringay 0998 598 5154 0998 598 5156 BACNOTAN Brgy Nagsimbaanan, Bacnotan 0915 513 7245 0915 889 3737 BAGULIN Purok 4, Brgy Suyo, Bagulin 0998 598 5157 0998 598 5158 BALAOAN Brgy Antonino, Balaoan 0977 695 7163 0998 598 5159 BANGAR Brgy Central East 2, Bangar 0927 421 0985 0977 696 0341 BAUANG Brgy Central East Bauang 0998 598 5160 0977 695 6254 BURGOS Brgy. New Poblacion, Burgos 0998 598 5161 CABA Brgy. Poblacion Sur, Caba 0998 598 5162 0929 881 5646 LUNA Brgy Salcedo, Luna 0906 328 1246 0998 598 5164 NAGUILIAN Brgy. Ortiz, Naguilian 0995 143 8802 0998 598 5165 PUGO Brgy Poblacion East, Pugo 0917 689 9191 0912 356 2994 ROSARIO Brgy Poblacion East, Rosario 0927 530 3802 0998 598 5169 SAN GABRIEL Brgy.Poblacion,San Gabriel 0916 642 8592 0998 598 5170 SAN JUAN Brgy. Ili Sur, San Juan 0915 855 6712 SANTOL Brgy. Poblacion Santol 0998 598 5171 STO TOMAS Brgy Patac, Santo Tomas 0998 598 5172 0998 598 5173 SUDIPEN Brgy Poblacion, Sudipen 0905 100 0830 0915 999 8432 TUBAO Brgy. Poblacion, Tubao 0998 598 5174 1st PMFC Brgy. Carlatan, City of San Fernando 0998 598 8184 2nd PMFC Brgy. Sta Rita Norte, Agoo 0938 127 4647

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

PANGASINAN HOTLINE Office Address Contact Information 1ST DISTRICT Alaminos City PS Brgy Tanaytay, 0998-598-5094 ALAMINOS CITY Alaminos City, Pangasinan 0998-598-5095 Anda Police Station, Brgy Poblacion,Anda, 0998-598-5096 ANDA Pangasinan AGNO Agno Police Station, Agno, Pangasinan 0998-598-5093 Bani Police Station, Brgy. Poblacion, Bani, 0998-598-5097 BANI Pangasinan Bolinao Police Station, Brgy. Germinal, 0998-598-5098 BOLINAO Bolinao, Pangasinan BURGOS Burgos Police Station, Burgos, Pangasinan 0998-598-5099 Dasol Police Station Mendoza St. Brgy 0998-598-5100 DASOL Poblacion, Dasol, Pangasinan Infanta Police Station Brgy. Poblacion, 0998-598-5101 INFANTA Infanta, Pangasinan Mabini Police Station, Barangay.Poblacion, 0998-598-5102 MABINI Mabini SUAL Sual Police Station, Sual, Pangasinan 0998-598-5103 2ND DISTRICT Aguilar Police Station, Aguilar, 0998-598-5104 AGUILAR Pangasinan Basista Police Station, ,Basista, 0998-598-5105 BASISTA Pangasinan Binmaley PS, Brgy. Poblacion,Binmaley 0998-598-5106 BINMALEY Pangasinan Bugallon Police Station Brgy Poblacion 0998-598-5107 BUGALLON Bugallon Pangasinan Labrador Police Station Brgy. Poblacion, 0998-598-5108 LABRADOR Labrador, Pangasinan Lingayen Police Station, Solis St., 0998-598-5109 LINGAYEN Barangay Poblacion, LIngayen, Pangasinan Mangatarem Police Station, Brgy Burgos, 0998-598-5110 MANGATAREM Mangatarem, Pangasinan Urbiztondo Police Station, Urbiztondo, URBIZTONDO Pangasinan 0998-598-5112 3RD DISTRICT San Carlos City Police Station Bugallon 0998-598-5118 SAN CARLOS CITY Street, San Carlos City, Pangasinan 0998-598-5119 Bayambang Police Station, Brgy. 09985-985-113 BAYAMBANG Magsaysay Bayambang, Pangasinan Calasiao Police Station Brgy Poblacion 09985-985-114 CALASIAO West, Calasiao Pangasinan. Malasiqui Police Station: Rizal Street, 0998-598-5116 MALASIQUI Barangay Poblacion, Malasiqui, Pangasinan Mapandan Police Station Pandan Ave. 0998-598-5117 MAPANDAN Brgy. Poblacion, Mapandan, Pangasinan Sta Barbara Police Station, Brgy 0998-598-5120 STA BARBARA Poblacion, Sta Barbara, Pangasinan

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

4TH DISTRICT Dagupan City Police Station, AB 0998-598-5121 DAGUPAN CITY Fernandez West Dagupan City, 0998-598-5122 Pangasinan Manaoag PS, Soriano Street Brgy 0998-598-5123 MANAOAG Poblacion, Manaoag Pangasinan. Mangaldan Police Station, Mangaldan, 0998-598-5124 MANGALDAN Pangasinan San Fabian Police Station, San Fabian, 0998-598-5125 SAN FABIAN Pangasinan San Jacinto Police Station Brgy Capaoay, 0998-598-5126 SAN JACINTO San Jacinto, Pangasinan 5TH DISTRICT Urdaneta City Police Station Alexander St 0998-598-5134 URDANETA CITY Brgy Poblacion Urdaneta City, Pangasinan 0998-598-5135 Alcala Police Station Brgy. Poblacion East, 0998-598-5127 ALCALA Alcala, Pangasinan Bautista Police Station, Brgy. Poblacion 0998-598-5128 BAUTISTA East Bautista Pangasinan Binalonan PS Rizal St. Brgy. Poblacion 0998-598-5129 BINALONAN Binalonan, Pangasinan Laoac Police Station, Barangay Poblacion, 0998 598 5130 LAOAC Laoac, Pangasinan Pozorrubio Police Station, Pozorrubio, 0998-598-5131 POZORRUBIO Pangasinan SISON Sison Police Station, Sison, Pangasinan 0998-598-5132 Sto. Tomas Police Station, Sto Tomas, 0998-598-5133 STO TOMAS Pangasinan VILLASIS Villasis Police Station, Villasis, Pangasinan 0998-598-5136 6TH DISTRICT Asingan Police Station, Asingan, ASINGAN 0998-598-5137 Pangasinan Balungao Police Station, Balungao, BALUNGAO 0998-598-5138 Pangasinan Natividad Police Station, Natividad, NATIVIDAD 0998-598-5139 Pangasinan Rosales Police Station, Rosales, ROSALES 0998-598-5140 Pangasinan San Manuel Police Station Brgy. Guiset SAN MANUEL 0998-598-5141 Sur (Pob), San Manuel, Pangasinan San Nicolas Police Station, Barangay SAN NICOLAS 0998-598-5142 Poblacion East, San Nicolas, Pangasinan SAN QUINTIN POLICE STATION 0998-598-5143 SAN QUINTIN Poblacion Zone 1, San Quintin, Pangasinan Sta Maria Police Station, Sta Maria, STA MARIA 0998-598-5144 Pangasinan TAYUG Tayug Police Station, Tayug, Pangasinan 0998-598-5145 Umingan Police Station Salientes St. Brgy. UMINGAN 0998-598-5146 Poblacion West, Umingan, Pangasinan

62 PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)

Acknowledgements

PBGEN RODOLFO SANTOS AZURIN JR. Regional Director, PRO1

PBGEN RANDOLF Y BALONGLONG Deputy Regional Director for Administration

PCOL CESAR R PASIWEN Deputy Regional Director for Operations

PCOL ANDRE P DIZON Chief of Regional Staff

PCOL RENAYLDO S OGAY JR. Chief, Regional Personnel and Records Management Division

PCOL FRANKIE C CANDELARIO Chief, Regional Intelligence Division

PCOL RICHMOND L TADINA Chief, Regional Operations Division

PCOL EMMANUEL H REYES Chief, Regional Logistics Research and Development Division

PLTCOL JUGITH J DEL PRADO Officer-In-Charge, Regional Community Affairs and Development Division

PCOL EDILBERTO B PITALLANO Chief, Regional Comptrollership Division

PLTCOL RELLY B ARNEDO Officer-In-Charge, Regional Investigation and Detective Management Division

PLTCOL CHARLIE D UMAYAM Officer-In-Charge, Regional Learning and Doctrine Development Division

PLTCOL DAMIAN D OLSIM Officer-In-Charge, Regional Plans and Strategy Management Division

PCOL REDRICO A MARANAN Provincial Director, Pangasinan PPO

PCOL JAY R CUMIGAD Provincial Director, La Union PPO

PCOL WILSON L DOROMAL Provincial Director, Ilocos Sur PPO

PCOL CHRISTOPHER N ABRAHANO Provincial Director, Ilocos Norte PPO

PCPT SHERYL C VILLANUEVA Chief, Plans and Programs Section, RCADD

PCMS Tirso P Casuga Senior Admin PNCO, RCADD

PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law)