Republic of the Philippines NATIONAL POLICE COMMISSION PHILIPPINE NATIONAL POLICE POLICE REGIONAL OFFICE I Camp BGen Oscar M Florendo, Parian, City of San Fernando, La Union PNP CITIZEN’S CHARTER 2020 (1st Edition) PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law) PHILIPPINE NATIONAL POLICE POLICE REGIONAL OFFICE 1 PNP PRO 1 TRANSPARENCY SEAL PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law) I. Mandate: Republic Act 6975 entitled An Act Establishing the Philippine National Police under a reorganized Department of the Interior and Local Government and Other Purposes as amended by RA 8551 Philippine National Police Reform and Reorganization Act of 1998 and further amended by RA 9708. II. Vision: Imploring the Aid of the Almighty, By 2030, PRO1 shall be a Highly- Capable, Effective and Credible Police Service, Working in Partnership with a Responsive Community towards the Attainment of a Safer Place to live, Work and do Business. III. Mission: Enforce the Law, Prevent and Control Crimes, Maintain Peace and Order, and Ensure Public Safety and internal Security with the Active Support of the Community. IV. Service Pledge: I will love and serve God; my Country and People; I will uphold the Constitution; and obey Legal Orders of the duly constituted Authorities; I will oblige myself to maintain a high standard of Morality and Professionalism; I will respect the Customs and Traditions of the Police Service; and I will live a Decent and Virtuous Life to serve as an example to others. i PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law) LIST OF SERVICES Police Regional Office 1 Page Number External Services PNP Recruitment Program Pages 1- 3 NUP Recruitment Program Pages 4- 5 Morale and Welfare Page 6 PRO1 e-Clearance System Pages 7- 9 Issuance of Travel Authority Page 10 I TEXT KAY RD Flowchart 74447701 Pages 11-12 Response to 8888 and PNP Text 2920 Page 13 SAGUT A BIAG” (GIFT FOR LIFE) Pages 14-15 Walk-in Complaint VAWC Pages 16-17 Internal Services Requirements for Issuance of Orders (Dependents, Retirement, Posthumous) and its Processes Page 18 RSAO Clearance Page 19-20 Respond to Community Assistance Pages 21-22 Internal ||Security Operations Page 23 Police Provincial Offices Page Number External Services Recruitment and Selection Pages 24-25 Morale and Welfare Page 26 Issuance of Provincial Intelligence Clearance (S2 Clearance) Pages 27-28 Case Treatment of VAWC Cases Pages 29-30 Anti-highway Robbery on Commodities Incident Centers Page 31 Permit to Travel or Travel Firearms Pages 32-33 Issuance of Travel Authority Page 34 Katarungan Desk Page 35 Freedom of Information (FOI) Desk Page 36 Dugong Bayani Page 37 Internal Services Issuance of Leave and Certification Page 38 Retirement Benefits Claims Pages 39-40 Pensioners (Transfer of Pension) / Survivor Benefits Claims Pages 41-42 ii PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law) City/Municipal Police Stations Page Number External Services Issuance of Police Clearance Pages 43-44 Issuance of Extract Police Blotter Page 45 Case Treatment of VAWC Cases Pages 46-47 Issuance of Travel Authority Page 48 Katarungan Desk Page 49 Freedom of Information (FOI) Desk Page 50 Intel-Community Functions Pages 51-52 Traffic/ Security that Involves Community Functions Pages 53-54 Internal Security Operation and counter-terrorism operations Page 55 Respond to Crisis Situations Page 56 Feedback and Complaints Mechanism Pages 57-58 Ilocos Norte PPO Hotlines Page 59 Ilocos Sur PPO Hotlines Page 60 La Union PPO Hotlines Page 61 Pangasinan PPO Hotlines Pages 62-63 Citizen’s Charter Feedback Form Page 64 Acknowledgements Page 65 iii PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law) PRO 1 External Services PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law) PNP (Patrolman/Woman) Recruitment Program Office or Division: RPRMD Classification: G2C Type of Transaction: Complex Who may avail: PNP Applicants with Eligibility CHECKLIST OF WHERE TO SECURE REQUIREMENTS A. Pat Recruitment Application Form (RSD DPRM Form 2014-1A) RPRMD B. Duly Accomplished CSC Form 212 (Revised 2005) Downloaded thru CSC WEBSITE C. PSA Birth Certificate (Authenticated by NSO) PSA D. Transcript of Scholastic Records and Diploma (Authenticated by the School Registrar) College/University E. Report of Rating of Eligibility (Authenticated by Issuing Office) PRC F. Local Clearances (Barangay, Police, NBI and RTC/MTC) Barangay, Police, NBI and RTC/MTC G. Medical Certificate (Issued by Local Health Officer) Government/Private Hospital Accredited by the PNP H. Certificate of Good Moral Character Issued by the College/University) College/University I. Original Copy of General Weighted Average (GWA) issued by the College/University) College/University J. Copy of 2 valid IDs with picture, signature and address Xerox Copy Centers K. Two (2) pieces 2x2 colored picture with white background Photo Studio L. Height Waiver (for applications belonging to cultural minority) NCIP/ Duly authenticated by NAPOLCOM 1 PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law) CLIENT AGENCY FEES TO BE PAID PROCESSING PERSON STEPS ACTIONS TIME RESPONSIBLE Accept the documents for pre-screening None and evaluation Submit application Prepare work to sheet based Admin 30 days Municipality on the officer/PNCOs /City Police minimum Stations qualification None and documentary requirements submitted Certify that the applicant is qualified for police service passers will RSS Screening None 10 days proceed to the Committee screening and selection process or Take the recruitment initial Conduct face Chief, screening to face None Recruitment interview Officer Conduct RPRMD/RHS1 measurement None 2 days & NAPOLCOM of height and Rep weight Conduct Chief inspection of None Recruitment tattoos Officer Take the Conduct of RPRMD/RHS1/ initial physical agility None 3 days NAPOLCOM screening test Rep 2 PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law) Conduct Physiological RPRMD/RHS1/ & Psychiatric None 10 days NAPOLCOM examination Rep (PPE) Conduct of Physical, Medical & None 22 days RHS1 Dental Examination (PMDE) Conduct of None 4 days RCLO1 drug test Conduct complete background None 1 month RID The investigation screening (CBI) proper Regional Committee None 3 days Screening deliberation Committee Regional Drawing of None 1 day Screening lots Committee Preparation & submission of Attestation attestation None 1 week PNCO folder (KSS) to CSC NUP Sheila Issuance of Marie A Galvan Appointment None PSMS Orders Bernadette Sandoval Recruitment Prepare for Conduct of None 1 days Section, oath taking oath taking RPRMD 3 PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law) NUP Recruitment Program Office or Division: RPRMD Classification: G2C Type of Transaction: Complex Who may avail: Civilian Applicants with Eligibility CHECKLIST OF REQUIREMENTS WHERE TO SECURE A. Letter of Application Personal B. Duly Accomplished Personnel Data Sheet (CSC Form 212 Revised 2005) Downloaded thru CSC WEBSITE C. Transcript of Scholastic Records and Diploma College/University D. Certificate of Eligibility PRC/CSC E. Certificate of Training College/University F. Certificate of Employment; if any Previous Employment G. NBI Clearance (1 copy and 1 authenticated NBI copy) H. PSA Birth Certificate (1 copy and 1 authenticated PSA copy) I. PSA Marriage Certificate, if applicable (1 copy PSA and 1 authenticated copy) FEES TO BE PROCESSING PERSON CLIENT STEPS AGENCY ACTIONS PAID TIME RESPONSIBLE Accept the documents for NUP Carol Submit 5 minutes prescreening and Valondo requirements to evaluation RPRMD Prepare work NUP Carol 1 day sheet Valondo Conduct NUP NUP Ofelia General Aptitude 1 day Dimaculangan Test Take NUP Check Exam General NUP Michelle papers and Aptitude Test Nabua endorse passers 2 days NUP Carol for Board’s Valondo approval Conduct Board NUP Ofelia Interview / 1 day Dimaculangan Deliberation Take Final Prepare tally Board Interview NUP Carol sheet for 1 day Valondo interview results Present interview Take Final Results to the NUP Ofelia 1 day Board Interview NUP RSSB Dimaculangan members 4 PRO1: Home of the Citizen-Friendly Policeman and Protector of Human Rights We Support PNP P.A.T.R.O.L. Plan 2030 (Peace and Order Agenda for Transformation and upholding of the Rule Of Law) Take Final Prepare NUP Ofelia 5 days Board Interview resolution Dimaculangan Conduct physical,