facilities.columbia.edu FISCAL YEAR 2013 ANNUAL REPORT facilities.columbia.edu

CONTENTS LETTER FROM THE EXECUTIVE VICE PRESIDENT

Letter from the Executive Vice President...... 1 By almost any measure, this was another successful • Leading the Way to a Greener Columbia by These and other accomplishments, of course, Our Organization...... 2 year for Facilities. Using our installing and optimizing new and efficient can only happen with an extraordinary team. When Revitalizing Our Campus...... 7 extensive knowledge of the campus, our industry energy infrastructure to power our academic I reflect on all of the ways in which we help keep Building for the Future...... 10 expertise, 24/7 services, and focus on operations, we and residential buildings, saving money while the University moving forward, I am acutely aware Leading the Way to a Greener Columbia...... 13 continued to support the core educational and re- reducing greenhouse gas emissions; that our work couldn’t be possible without the Working Together to Keep Our Campus Safe...... 16 search mission of the University and the world-class • Working Together to Keep Our Campus Safe by talented professionals across our organization and Connecting Campus and Community...... 18 excellence of our students, faculty, and staff. coordinating the University’s strategic response throughout the community who care deeply about Enhancing the Client Experience...... 22 In the pages that follow, you’ll read about our when Hurricane Sandy struck our area, helping Columbia and demonstrate our values of pride, Financial Highlights...... 24 achievements by theme. They highlight the depth to ensure the safety and preservation of our com- respect and integrity, communication, community, Awards and Recognition...... 26 and breadth of our organization as we succeeded in munity and our campus; and excellence every day. FY13 in: • Connecting Campus and Community through We take great pride in the strides we have made • Revitalizing Our Campus with the opening of the establishing and maintaining community this past year to create a campus environment award-winning Campbell Sports Center, a state- partnerships—including our long-standing where our faculty, students, and administrative of-the-art training and teaching environment support of minority-, women-owned, and local colleagues can thrive. With the commitment and for Columbia’s outdoor sports programs that is businesses—to improve lives and economic trust of our University and community partners, we transforming the student-athlete experience; growth in Upper ; and look forward to supporting your facilities needs and • Building for the Future with the rising of steel • Enhancing the Client Experience by implement- exceeding your expectations in the years ahead. for the Jerome L. Greene Science Center, the ing continuous organizational improvements, first building that’s part of the University’s new, such as integrating our planning and capital environmentally sustainable urban campus project management functions, to better support Joe Ienuso in Manhattanville; our clients across the University community. Executive Vice President Cover: The new Campbell Sports Center was completed in Fiscal Year 2013. Right: The Morningside Heights campus in July 2013. 2013 ANNUAL REPORT | 1 plan. design. build. operate. secure.

OUR ORGANIZATION OUR ORGANIZATION VALUE PROPOSITION MISSION, VISION, AND VALUES

OUR MISSION OUR VISION UNIVERSITY KNOWLEDGE 24/7 SERVICES Columbia University Facilities supports the core As a valued partner of the Columbia academic Facilities knows the campus inside and out. Whether Facilities works around the clock to support the educational and research mission of the University community, we: you need a carpenter, an electrician, a locksmith, University. Our Facilities Services Center and Public by maintaining a safe, beautiful, and functional + provide high value and quality; housing, lighting, painting, parking, pest control, Safety Operations Centers are staffed 24 hours a campus environment. + deliver exceptional customer service; and plumbing, recycling, more space, public safety day, seven days a week. Many of our operations and Facilities is responsible for the safety, + are respected stewards of Columbia’s services, or any other facilities-related service, public safety personnel work through the night so preservation, and maintenance of Columbia’s real physical assets. Facilities knows the campus infrastructure and our campus is beautiful, functional, and safe when estate portfolio on and around the Morningside policies to make sure your need is resolved—quickly, you arrive in the morning. Whenever or wherever and Manhattanville campuses, the Baker Athletics OUR VALUES efficiently, and most importantly, correctly. you need us, Facilities is there to meet your needs. Complex, and Nevis Laboratories. Facilities + Pride: in the University, in Facilities, in each other provides space planning; oversight of new building + Respect and Integrity: with each other and in INDUSTRY LEADERSHIP EFFICIENT OPERATIONS design and construction; renovation, repair, what we do With experts in urban planning, architecture, With more than 1,200 employees in seven different and restoration of existing spaces; operations + Communication: a top priority—deep, broad, engineering, operations, energy and environmental departments and nearly $600 million in operating and maintenance of buildings and grounds; and continuous design, real estate, public safety, and more, Facilities and capital spend last year, Facilities is the largest management of the University apartment housing + Community: making the University and our boasts some of the best professionals in their administrative department at Columbia. From inventory; and campus public safety. community a better place to learn, live, and work respective fields. When you work with Facilities, you buying bulk materials through long-term contracts, + Excellence: in all we do; anything we touch, are working with award-winning industry leaders to centralizing our service offerings, to integrating we improve who are committed to the highest standards of our project management process, we strategically quality and performance. leverage our size and scope to gain efficiencies in operations.

Right: Midtown skyline from above the Campbell Sports Center

2 | 2013 ANNUAL REPORT plan. design. build. operate. secure. This organizational chart reflects direct reports to the Executive Vice President and their direct reports. It does not reflect the entire Facilities organization. facilities.columbia.edu

OUR ORGANIZATION OUR ORGANIZATION Joseph A. Ienuso STRUCTURE Executive Vice President Updated November 2013 BY THE NUMBERS

Shari Colburn Lindsay Doering La-Verna Fountain David Greenberg Vice President Director, Administration Vice President, Construction Business Vice President, of Real Estate & Special Projects Services & Communications Finance & Administration

Anne Lubell Allison Rubin Dan Held Annette Lopes Director, University Leasing Executive Assistant Executive Director, Communications Executive Director, Human Resources INDUSTRY PROFESSIONALS PHYSICAL ASSETS + We manage more than 6,300 & Acquisitions Christine Salto Tanya Pope Peter Michaelides + We are the largest administrative + We keep more than 15.2 million residential apartments and 3,900 Eloise Paul Project Coordinator Executive Director, AVP, Administrative Support Director, CUMC Leasing & Acquisitions Construction Business Services department on the Morningside square feet beautiful, functional, undergraduate rooms that provide Yury Vela Barbara Tracy Project Analyst Manager, Special Projects campus, with more than 1,200 and safe, including all outdoor housing for more than 12,000 TBD Administrative Coordinator James Wang employees in officer and union spaces and 246 buildings on the affiliates. AVP, Financial Services positions, and professionals in Morningside, Manhattanville, Nevis the field of architecture, Laboratories, and Baker Athletic + We manage more than 400,000 engineering, and energy and Complex campuses. square feet of office space. environmental design. Joseph Mannino Frank Martino James McShane Philip Pitruzzello + We are responsible for the + We oversee a portfolio of 228 Vice President, Capital Project Vice President, Vice President, Vice President, Management & Planning Facilities Operations Public Safety Manhattanville DESIGN AND CONSTRUCTION planning, design, and construction leases as either landlord or tenant. + We completed $284 million in of the University’s new 17-acre Janet Grapengeter Mark Kerman Dedire Fuchs Katiana Anglade construction and renovation campus in Manhattanville. Director, Design & Compliance AVP, Residential & Director, Investigations Director, Development Commercial Operations projects in FY 2013, spanning Alfonso Pistone John Gerrish Wilmouth Elmes AVP, Project Management Phil Kretzmer Director, Administration and Planning Assoc. VP, MEP & Technical Services more than 892 projects across AVP, Manhattanville Operations Gene Villalobos Jeannine Jennette Michael Fletcher all campuses. Director, Space Planning George Pecovic Executive Director, CUMC Operations Executive Director, Business Services AVP, Plant Engineering & Utilities John Murolo Fanny Gong Donald Schlosser Director, Special Operations and Events AVP, Design Management AVP, Campus Operations Peter Phalon Marcelo Velez Wilred Small Director, Technology Projects Assoc. VP, Project Management Director, Services Center & Construction Yiling Tang Director, Technology Systems Petrina Whyte Associate Director, Administration TBD Director, Morningside Operations 4 | 2013 ANNUAL REPORT 2013 ANNUAL REPORT | 5 The new Campbell Sports Center allows students to plan. design. build. operate. secure. both study and practice at the Baker Athletics Complex, facilities.columbia.edu supporting the overall growth of the student-athlete.

MAKING COLUMBIA WORK SUSTAINABILITY “The Campbell Sports Center + We operate our Facilities Services + We have 10 projects that are REVITALIZING will transform the student- Center 24 hours a day, 7 days a currently LEED certified, the week and successfully completed nationally accepted benchmark for athlete experience.” a total of 71,047 service requests design, construction, and OUR CAMPUS —Dr. M. Dianne Murphy, Director of Intercollegiate this past year, including support of operation of high-performance Athletics and Physical Education 6,000 on-campus events. green buildings.

+ We completed $29 million in + We have reduced greenhouse In FY13, Facilities restored and renewed aging Marsh, designed by Field Operations academic projects and $32 million emissions by 13.2 % since FY 2006. facilities while providing state-of-the-art amenities (lead designers of City’s ), in residential properties as part in support of the University community’s continuing creates new public access and amenities along the of our annual State of Good Repair SECURING THE CAMPUS world-class excellence. The opening of the and restores and extends the area’s (SOGR) plan. + We operate our Public Safety Campbell Sports Center, the cornerstone of a native marshland. The project’s extensive Operations Centers 24 hours a revitalized Baker Athletics Complex, offers student- restoration reintroduces and freshwater COMMITMENT TO COMMUNITY day, 7 days a week and have more athletes and coaches what they need to achieve zones containing a diverse palette of native plants + We have a strong commitment than 150 uniformed officers and excellence. Campbell’s state-of-the art training and and was honored with a design award from New to working with minority, women- supervisors. We have been learning facilities for Columbia’s outdoor sports York City’s Public Design Commission. owned, and local (MWL) nationally recognized as one of programs include a multimedia theater-style Designing and building modern facilities where businesses. During the past four the safest urban schools in the Top: New chillers increase efficiency at the University’s classroom, a strength and conditioning center, students, faculty, and staff can thrive and learn is fiscal years, nearly one-third of our United States. physical plant. Bottom: Mayor Michael R. Bloomberg a new student-athlete lounge, and a hospitality essential to the core teaching and research missions contracts for construction, repair, and Columbia University President Lee C. Bollinger pavilion. Designed by Columbia faculty member and of the University. More than 50,000 square feet in announced the creation of a new Institute for Data and maintenance—$308 million 2012 AIA Gold Medal–winner Steven Holl, the new Mudd Hall and the Northwest Corner Building are Sciences and Engineering. worth—went to MWL firms. 48,000-square-foot building has received several being transformed into new laboratories and offices awards for its architecture and energy efficiency, in connection with the University’s Institute for Data +  We have provided more than 200 including the Municipal Art Society’s coveted Sciences and Engineering. These spaces provide updates to the community through MASterworks Award for Best New Building. faculty at the School of Engineering and Applied meetings, updates, and information The sports center is not the only new amenity at Science new opportunities in a multidisciplinary sessions open to the general public. the Athletics Complex. On the waterfront adjacent environment that focus on key areas of our to , the completion of Muscota increasingly data-driven society. Design and

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REVITALIZING OUR CAMPUS Opposite page, top: The Brown Institute for Media Innovation will provide Columbia Journalism School with a state-of-the-art newsroom to experiment with new technologies and create innovative content and delivery formats. Bottom: Students from P.S. 52 in FAST FACTS Inwood participate in a service learning project at the new Muscota Marsh, which offers public access to the waterfront and restores the area’s native marshland.

demolition for the renovation of 4,000 gross Hall will pave the way for the creation of a Theory old terracotta façade of the original building—the + $284 million in construction and + 57 new space planning efforts square feet at Pulitzer Hall for the Brown Institute and Data Analysis Center, providing open interac- former milk distribution Sheffield Farms Stable— renovation projects spanning across our campuses for Media Innovation will create a highly visible tion spaces dedicated to the study of theoretical into the façade of the new building, which houses more than 892 projects across signature space at Columbia Journalism School to physics. And construction is set to begin on the 32,000 square feet of administrative and research all campuses + $29 million in academic projects inspire and support innovations in media with the conversion of 301 Philosophy Hall into a graduate space for the Medical Center. and $32 million in residential potential to inform and entertain in transformative student center with a lounge, conference area, café, Satisfying the varied space needs of the + $9 million of exterior and historic projects as part of our annual ways. Classroom upgrades at Jerome Greene Hall— and meeting space to provide GSAS students with University community sometimes requires lease preservation projects on campus State of Good Repair (SOGR) plan featuring new mechanical, electrical, and controls space to come together and experience interdisci- agreements with third-party property owners, and in the community systems, new lighting, finishes, furniture, and state- plinary education. and this year Facilities negotiated and executed + $3 million in technology funds of-the-art media systems—help provide Columbia Preserving the historic character of the campus a diverse range of real estate lease transactions, + 228 leases maintained, which for SOGR Law School with the facilities it needs to remain at and surrounding community is an important including midtown Manhattan space for the includes 600,000 rentable square the forefront of legal education. component of these and of all Facilities projects. Columbia Journalism Review and Columbia feet (RSF) of leased space as a Creating spaces that foster collaboration is The full interior renovation of 619–623 West 113th Business School (for which Facilities will also tenant and 325,000 RSF of space central to supporting the University’s academic Street, a former convent, into a Special Interest design and construct offices and other support under management as a landlord promise. Transforming a former library in Fairchild Community (SIC) House offers undergraduate space), as well as agreements for rehearsal and Hall created shared academic space with advanced students an environment to explore and cultivate performance venues throughout for technology for the Department of Biology and the common interests by connecting with faculty, the Theatre Department. School of Continuing Education. Upgrades to the administrators, alumni, and community leaders. existing data center created an enhanced, shared At the Sheffield, a new building located at 51 research computing facility to better support Audubon Avenue and 168th Street, the University NIH-funded research groups. Renovations at Pupin incorporated materials from the 100-plus-year-

8 | 2013 ANNUAL REPORT 2013 ANNUAL REPORT | 9 Rendering of the new Manhattanville plan. design. build. operate. secure. campus from 125th Street looking north toward Lenfest Center for the Arts (center) and Jerome L. Greene Science Center (right)

“Manhattanville serves as a BUILDING FOR THE FUTURE model for urban development in a changing world.” —Philip Pitruzzello, Vice President for Manhattanville Development

In FY13, Columbia’s new Manhattanville campus Conference Center will be a hub for fostering Lenfest Center for the Arts, was completed. This manager for the Columbia Business School began to rise—literally—with the erection of steel collaboration across Columbia’s campuses with its first phase involved the installation of 67 slurry buildings was also initiated this year. for the Jerome L. Greene Science Center. The nine- 430-seat auditorium and state-of-the-art seminar wall panels, 90 drilled shafts, and six load-bearing On the heels of earning LEED-ND Platinum story, 450,000-square-foot building, designed by and meetings rooms. The Columbia Business elements. An additional 98 slurry wall panels were status for its overall Manhattanville campus plan, renowned architect Renzo Piano, will be home to School’s Henry R. Kravis Building and the Ronald O. installed for the second phase of the project, which the University continued to utilize best practices Columbia’s Mortimer B. Zuckerman Mind Brain Perelman Center for Business Innovation, designed will consist of a total of 117 slurry wall panels in environmentally sustainable construction Behavior Institute and feature state-of-the-art by New York architects Diller Scofidio + Renfro in around the first two blocks of Manhattanville. and design. Partnerships with community and research and teaching facilities, a screening center collaboration with FXFOWLE and Harlem-based, Construction preparation required the environmental groups such as the Environmental for local residents with neurological disorders, certified Minority Business Enterprise AARRIS additional abatement and demolition of vacant, Defense Fund helped to successfully implement and an education center. Construction activities ATEPA Architects, will reflect the fast-paced, high- University-owned buildings. This year, eight a clean construction program that addresses included steel framing, metal deck installation, tech, and highly social character of business in the buildings were abated and demolished with air quality, noise, vibration, integrated pest concrete placement for the lower floors of the 21st century. approximately 95 percent of the construction management, communication, and education. building, and steel erection. This year also saw significant progress on debris recycled. A Project Labor Agreement Becoming a charter participant in the New The design of several other buildings in the management agreements and infrastructure (PLA) between the Building and Construction York Building Foundation’s Construction for a first phase of the new campus were significantly construction that will support the new campus. Trades Council of Greater New York and the Livable City (CLC) program facilitated worksite advanced this year. The Lenfest Center for the Arts, Employing a “top-down” construction process, construction management firms that work on management practices to reduce the impact of also designed by Piano, will showcase the creative which enables simultaneous erection of steel and Columbia’s Manhattanville campus development construction on the surrounding neighborhood. work of Columbia artists in film, theatre, visual subbasement excavation, the first phase of the was finalized, with an emphasis on maintaining a Conducting a survey of the travel patterns of arts, and writing, and will house the Miriam and Slurry Wall and Foundation project, comprising the diverse workforce at the project site and providing the University community helped inform future Ira B. Wallach Gallery and the Katharina Otto- structural support system for the Jerome L. Greene training opportunities for qualified local community planning to best meet transportation needs in an Bernstein Film Screening Room. An Academic Science Center, the central energy plant, and the residents. And the selection of a construction effective and environment-friendly way. Coupled

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BUILDING FOR THE FUTURE with a comprehensive and innovative safety FAST FACTS Of the 236 colleges and program that is the first in New York City to install LEADING THE WAY TO universities that have earned safety netting to further protect workers during steel erection, the Manhattanville construction site a STARS rating, only 43—or 18.2 now serves as a model for clean construction and A GREENER COLUMBIA percent—have achieved gold. construction safety.

+ 8 buildings abated and demolished + 75 bid packages issued for the As a PlaNYC Carbon Challenge Partner, Columbia a year in energy costs. Upgrades to the steam Disposal event, attended by nearly 1,200 NYC bringing the total number to 43 Jerome L. Greene Science Center committed to reduce greenhouse gases 30 percent system included replacing #6 heating oil with residents, that collected large quantities of harmful and central energy plant by 2017. In support of this goal, and to further cleaner burning #2 oil along with better controls, household products, electronics, medications, and + 95% construction debris the University’s long-standing commitment to metering, and components. The conversion of mobile phones for recycling and safe disposal. recycling rate + 9,000 soil truckloads removed from responsible environmental stewardship, Facilities residential buildings from oil use to natural gas This type of wise stewardship pervades many the site from project start is spearheading efforts to save energy and money continued this year, with an additional 20 buildings other Facilities activities. The transition to a + 9.9 million gallons—estimated while improving the quality of life on campus and switching to the cleaner energy source. More than hybrid Public Safety patrol fleet has reduced fuel reduced flow to the local + 236 peak daily average in our surrounding community. In FY13, buoyed 70 buildings in the residential portfolio are now consumption by 37 percent. And at this year’s wastewater treatment plant as a construction field personnel on site by Facilities-led energy savings projects across converted to natural gas. Bike to Campus Days, 81 bikers from the campus result of new sewer installations campus, the University continued to reduce Facilities’ Clean + Go Green program, which community registered and were given free tune- + 10,000 responses to University greenhouse gas emissions for a total reduction of encourages the University community to recycle ups showing Public Safety’s support for the + 98 of 117 slurry wall panels installed travel survey 13.2 percent compared to baseline year levels. and reuse furniture, electronics, computers, books, ever-increasing number of students, faculty, and The installation of new, ultra-efficient chillers and a host of other items, continued to grow. In staff who commute to campus in this healthy, produces chilled water up to 30 percent more FY13, the program collected approximately 12 tons economical, fun, and environmentally friendly efficiently, reducing the consumption of fossil fuels, of cardboard, 16 tons of bulk waste, 6 tons of metal, way. The installation of four electric vehicle greenhouse gas emissions, and energy costs. A and 60 cubic yard containers of toner cartridges. recharging stations in University garages, with sophisticated monitoring system allows Facilities to In addition, 12 boxes of printers, monitors, laptops, the help of a grant from the New York State

Top: Manhattanville campus construction site aerial view looking northeast with steel see consumption and performance metrics in real and additional computer parts were shipped to Energy Research and Development Authority erection of Jerome L. Greene Science Center (center) and slurry wall panel installation time and make necessary changes on demand— recycling facilities. The University also partnered (NYSERDA), offers commuters with electric cars around the perimeter of the site. Bottom: An innovative wheel washing system which will reduce electricity usage by 3.5 million with the NYC Department of Sanitation on a SAFE easy plug-in charging. cleans truck tires and undercarriages with high volumes of recycled water, removing kilowatt hours a year and save more than $700,000 (Solvents, Automotive, Flammables, Electronics) sediment before vehicles leave the construction site to minimize dust in the air.

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LEADING THE WAY TO A GREENER COLUMBIA FAST FACTS

These sustainable efforts are not going Left: Facilities Operations receives a $469,000 check from + 13.2% total reduction in + 81 bike registrations and free unnoticed. For the past two years, Columbia Con Edison’s Green Team toward energy-efficient upgrades to greenhouse gas emissions tune-ups during Bike to the University’s water-chilling system, which will save more was named to the Green College Honor Roll, than $700,000 a year in energy costs. Right: The installation of compared to baseline year levels Campus Days receiving the highest possible score as part of the electric vehicle recharging stations in University garages offers Princeton Review’s Green Ratings, which looks commuters with electric cars easy plug-in charging. Opposite: + $700,000 savings and 3.5 + $5.5 million received in grants at the sustainability-related practice of colleges. Bikers received free tune-ups, discounted locks, and bike safety million kilowatt-hour reduction in and incentives to fund various information during Public Safety’s Bike to Campus Days as part merited a gold In December 2012, Columbia of creating a more bike-friendly campus. energy usage as a result of chiller energy initiatives rating from STARS, a well-known and respected optimization program sustainability tracking, assessment, and rating system specifically for institutions of higher + 20 residential buildings converted education in the United States and Canada. Of the from oil to cleaner natural gas 236 colleges and universities that have earned a STARS rating, only 43—or 18.2 percent—have + 34 tons of items recycled and achieved gold. The University has also received reused at Clean + Go Green events $5.5 million in grants and incentives to fund various energy initiatives, including nearly $1 million for + 37% reduction in fuel used since the Manhattanville campus central energy plant converting to an all-hybrid and nearly $500,000 from Con Edison for the patrol fleet Chilled Water Optimization Project.

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“By adhering to our principles of WORKING TOGETHER TO KEEP OUR CAMPUS SAFE pride, professionalism, and service, these individuals have FAST FACTS WORKING TOGETHER TO gone above the call of duty to make our campus safer.” KEEP OUR CAMPUS SAFE —James McShane, Vice President for Public Safety

Maintaining an open and secure campus this year’s Department of Public Safety’s annual Columbia staff as part of its continuing Executive + 117 crime prevention seminars vice president of Columbia University Facilities and environment requires the support of the entire Promotion, Awards, and Recognition Ceremony, Development Seminar series. Public Safety also chairman of EMOT. “Our investment in preparation University community, and FY13 was an especially where Residential Operations employees Francisco introduced a monthly “Firestat” meeting to bring + 8 self-defense seminars and precautionary measures truly paid off.” strong year for engaging Columbia students, Burgos and Hector Gorritz were honored for helping together campus stakeholders in a collaborative To further prepare Columbia employees on what faculty, and staff in the business of public safety. to stop a robbery in the community by alerting the effort to address and reduce the number of false + 4 security awareness days to do in case of a broad range of emergencies that An increasing number of members of the proper authorities. The ceremony also recognized fire alarms on campus. may occur on campus—from a fire to an active University community participated in Public 28 Public Safety employees for perfect attendance, When Hurricane Sandy struck the New York + Thousands of members of the shooter situation to severe weather and more—this Safety’s crime prevention programs, which highlighted by Security Officer Jaime Rodriguez’s City area in October, Facilities and other essential community took advantage of year Public Safety issued Emergency Response included 117 crime prevention seminars, 8 self- nine years without absence and a standing ovation University employees rushed to campus to ensure programs such as Operation ID, Protocols for Faculty and Staff. Two campus defense seminars, and 4 security awareness days. for Security Officer Michael Layne’s record of not its safety and preservation. The night before the PC/Mac PhoneHome, bicycle specific versions of this publication were created, Thousands of Columbia faculty, staff, and students missing a day of work protecting the campus for 12 storm, the Emergency Management Operations registration, and auto VIN etching one for the Morningside/Manhattanville campus took advantage of programs such as Operation years and counting. Team (EMOT) convened to serve as the central team and one for the Medical Center. Another valuable Top: Honorees at this year’s Department of Public Safety ID (1503 registrations), PC/Mac PhoneHome Working collaboratively with our neighborhood responsible for keeping the Columbia community + 30 public safety alerts issued to safety and security resource, Public Safety’s annual Promotion, Awards, and Recognition Ceremony, where (6,079 downloads), and bicycle registration (81 partners is an important component of safe- informed and for implementing a coordinated the campus community Annual Security and Fire Safety Report, University employees were recognized for helping to keep our campus safe. Bottom left: Public Safety crime prevention registrations), all of which help deter theft or guarding our campus. This year, nine additional emergency response strategy. Before the storm containing important information about crime programs such as Operation ID help recover lost or stolen reunite owners with lost or stolen property. local businesses signed up to be Safe Havens, arrived, Facilities secured all of Columbia’s + 9 additional local businesses signed prevention programs, fire safety procedures, and property such as this student’s MacBook Pro. Bottom right: 147 Through their widespread notification systems, bringing the total number of local businesses buildings and project sites, including taking down up to be Safe Havens bringing the other resources, was distributed widely to the neighborhood businesses are now “Safe Havens” that pledge to Public Safety also issued 30 alerts to the campus that display the distinctive red lion and pledge to all construction cranes. “We started preparing well total number to 147 campus community. assist Columbia affiliates in distress. community—playing a critical role in apprehending assist Columbia affiliates in distress to 147. Public in advance and were able to respond effectively suspects of crimes perpetrated on campus. Safety also worked with local NYPD precincts to to situations throughout the storm and minimize + 24/7 uniformed presence at the Vigilance on campus was especially evident at provide Active Shooter Preparedness training to damage to our campus,” said Joe Ienuso, executive recently enhanced Baker Athletics Complex

16 | 2013 ANNUAL REPORT 2013 ANNUAL REPORT | 17 Right: Volunteers from Facilities and its plan. design. build. operate. secure. construction partner Lend Lease revitalized a facilities.columbia.edu community garden at Grant Houses housing development on West 125th Street.

CONNECTING CAMPUS AND COMMUNITY

In FY 2013, Facilities, Columbia’s largest fourth cohort, bringing the total number of firms had opportunities to meet contractors working on Manhattan. In September 2012, volunteers from administrative department with more than 1,200 to 86 that have graduated and garnered nearly University construction projects. Facilities and construction partner Lend Lease employees, generated $315 million in operations $100 million in construction trades work with the By creating and supporting innovative community revitalized a community garden at Grant Houses spending and $284 million in capital spending. We city and Columbia. This year the program grew partnerships, Facilities expands the pool of capable housing development on West 125th Street. believe in investing these resources wisely in the from broad construction skills training to include contractors who can compete for opportunities at The site, selected in cooperation with the West community in which we live and work. a focus on building capacity; participants in cohort the University, resulting in higher quality and better Harlem Local Development Corporation, now In connection with the University’s long-standing five were trained and offered opportunities in value for our clients. provides an open green area for residents. In commitment to the minority, women, and local construction that complies with the Americans Construction activity inherently involves noise April 2013, Facilities Residential Operations held (MWL) business and workforce community, in FY13, with Disabilities Act (ADA), which provides them and other temporary inconveniences, and members its annual Spring Get Together and raised more Facilities spent more than $80 million with MWL with new skills and helps foster a more accessible of the community naturally want to know what is than $4,600 for Columbia Community Service firms, representing 30 percent of total construction, campus environment. Facilities staff continue to being done and how they will be affected. Facilities to support small, local, nonprofit organizations maintenance, and repair spend, and employed a 47 serve as leaders in the MWL community, involved in conducts extensive community outreach that that assist families, schools, and businesses in percent MWL construction workforce of the total such activities as cohosting a local radio program includes sending updates—more than 200 in FY Upper Manhattan. In June 2013, students from workforce hours. focusing on minority- and women-owned business 2013—about upcoming construction activities and P.S. 52 in Inwood participated in a service learning With guidance from the University’s MWL enterprises and chairing industry organizations hosting public meetings for the University and project at the new Muscota Marsh at the Baker Construction Advisory Council, Facilities continued such as the Mayor’s Commission on Minority and local community, such as an April 2013 open house Athletics Complex, where they learned about the to create innovative ways to help MWL businesses Women’s Business Enterprises and Nontraditional information session cohosted by Community history and environmental benefits of marshland and individuals grow. In May 2013, the Columbia Employment for Women (NEW). And in August Board 9 about the University’s Manhattanville in the community. And 15 students from local high University/Corporate Alliance Program MWL 2012, Facilities sponsored a job fair for MWL union campus development. schools participated in a five-week paid summer Construction Trades Management Certificate/ construction workers at the Facilities-led University-community partnerships internship program, working throughout Facilities Mentorship Program graduated 19 firms from its Cultural Center, where more than 250 job seekers are improving the quality of life in Upper and across the University in a range of positions.

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CONNECTING CAMPUS AND COMMUNITY CONNECTING CAMPUS AND COMMUNITY FAST FACTS NEIGHBORHOOD RETAIL SPOTLIGHT

+ $80 million spent with MWL firms, + 19 firms graduated from the Facilities’ long-term retail strategy favors small, Mondel Chocolates Dig Inn Seasonal Market representing more than 30% Columbia University/Corporate local businesses to help create a lively, energetic Lease Renewal New Food Establishment of total construction, maintenance, Alliance Program MWL neighborhood. This year, management of the Mondel Chocolates, a small, local, husband-and- Dig Inn, a grab-and-go food establishment, will and repair spend Construction Trades Management commercial retail portfolio included creating wife-owned chocolate shop, has been part of the be located at 2884 Broadway (between Oren’s Daily Certificate/Mentorship Program, standardized measurements for all commercial Columbia community for more than 50 years. Roast and Amigos). Dig Inn focuses on sourcing + 47% MWL construction workforce bringing the total number of spaces, updating and enhancing leasing forms, ingredients from local, sustainable farms and firms ot 86 that have graduated and working with tenants on Broadway and Amir’s creating delicious, nutritionally balanced, healthful + 200 updates and newsletters and garnered nearly $100 million Amsterdam Avenue to enter into renewals that, in Renovations and Expanded Menu meals that are prepared from scratch. It will offer sent to local community regarding in construction trades work with many instances, incorporated plans to improve and This small, Mediterranean restaurant has served a self-service format with both take-out and construction activity the city and Columbia. upgrade their respective spaces. the University community on Broadway since 1988. seating options.

+ 15 students from local high schools Jude & Me Salon Joe Coffee participated in a five-week paid Lease Renewal and Planned Cosmetic Upgrade Renewed Term of Occupancy Top: The Columbia University/Corporate Alliance Program MWL Construction Trades Management Certificate/Mentorship summer internship program, Jude & Me, a hair salon at 601 West 112th This popular café in the Northwest Corner Building Program graduated 19 firms from its fourth cohort. Bottom: working throughout Facilities and Street, between Broadway and Riverside Drive, will continue to serve as a focal point of the Community residents learned about construction activities across the University in a range is a woman-owned business and has served our community, serving its fabulous coffee and light at the Manhattanville campus development and opportunities of positions. neighborhood for more than six years. fare in an inviting space. for minority, women, and local businesses and individuals at an open house hosted by Facilities and Manhattan Community Board 9.

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“The client experience is the sum total of the

interactions a client has with Facilities’ products, ENHANCING THE CLIENT EXPERIENCE people, and processes. It starts at the moment when someone from the Columbia community FAST FACTS ENHANCING THE needs Facilities services to the moment when they receive that service—and beyond.” CLIENT EXPERIENCE —Joe Ienuso, Executive Vice President of Facilities

Facilities staff provide daily services from recycling University’s new web-based financial system, of a construction manager for the new Columbia + 40,000 invoices processed, totaling + 8,000 tenants and revenue to event setup to building maintenance and much major Facilities’ IT systems were retrofitted Business School in Manhattanville, a demand more than $366 million collections of $132.5 million more. We deliver customer service dedicated to for integrated functionality, and more than 260 side management company for University managed through the Residential making the overall client experience exceptional. employees were trained and assigned with new Operations, and a design engineering firm for a + 12,882 invoices totaling $19.6 Tenant Management System In FY13, as part of our continuous improvement security access roles. new cogeneration plant are just a few examples million processed through vendor program, numerous systems and processes were In this information age, providing our clients of the multimillion dollar contracts that deliver direct payment system (VPAY) that + 1,850 purchase orders and put into place that enhance the services we provide with simple, easy ways to request and receive higher quality and better value for our clients. speeds vendor payments associated change orders to our clients across campus. services is necessary to support the various Rounding out efforts to enhance the client totaling approximately $470 Top: Facilities supported more than 140 events during Commencement Week, The effective management of nearly 300 buildings needs of the University community. A new online experience is this year’s integration of Facilities’ + 550 users now manage more than million processed highlighted by University Commencement, where more than 14,000 graduates from and 15 million gross square feet across our housing registry offers University affiliates a user- Planning and Capital Project Management 1,300 projects in Facilities’ project 18 of Columbia’s schools and affiliates were awarded degrees. Left: A new online campuses requires not only the 24/7 work of our friendly way to search for rooms, roommates, and departments along with the creation of a more management system. + 140 events supported during housing registry offers University affiliates a user-friendly way to search for rooms, dedicated staff but also advanced IT tools and apartments in non-Columbia-managed buildings centralized space information function. These Commencement Week, highlighted roommates, and apartments in non-Columbia-managed buildings and to list and find available sublets in University-managed buildings. Right: The integration of systems that help control expenditures, reduce and to list and find available sublets in University- organizational changes have enabled earlier + 3,155 CUF-IT helpdesk request by University Commencement, Facilities’ Planning and Capital Project Management departments enables earlier, complexity, and manage risk. New management managed buildings. Upgrading the event request and more collaborative planning throughout the tickets completed with an average where more than 14,000 graduates more collaborative planning throughout the project management process. software enables the tracking of condition assess- process to an online system offers clients an capital project management process, from project completion response time of from 18 of Columbia’s schools and ments, preventative maintenance requirements, easy way to request facilities services for on- origination to definition, feasibility analysis, design, 4.8 hours per ticket affiliates were awarded degrees equipment inventories, and multiyear capital campus events such as special event clean-up, construction, commissioning, and operation to planning. A new code compliance tracking system furniture rental, and labor services. better support the core educational and research + 70,818 service requests managed facilitates more efficient administration of critical The bidding and awarding of construction mission of the University. via the MP2 Work Order System, compliance issues such as violations, hearings, contracts also play a critical role in enhancing which resulted in $17.1 million and fines. To effectively leverage ARC, the the client experience. The competitive selections billable work orders

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RESIDENTIAL OPERATIONS EXPENSES SUMMARY CAPITAL SPEND ($ IN MILLIONS) FY13 Residential FY12 Total FY13 Total % of FY13 Variance % Change FINANCIAL HIGHLIGHTS Expenses Spend Spend Spend FY13 vs COMPARISON SUMMARY OF FY12 TO FY13, CAPITAL SPEND BY CAMPUS/SECTOR FY12

Campus / Sector FY12 Total FY13 Total % of FY13 Variance % Change Direct Expense $20.13 $20.40 13% $0.26 1% Spend Spend Spend FY13 Indirect Expense $105.86 $107.58 66% $1.72 2% less FY12 Debt Service $35.36 $35.14 22% -$0.22 -1%

Total Residential $161.35 $163.12 100% $1.77 1% Morningside Campus $116.9 $130.9 46.2% $14.0 12.0% Expenses Manhattanville $135.7 $142.4 50.2% $6.7 4.9% Property Acquisition / OPERATING EXPENSES ($ IN MILLIONS) $66.8 $10.3 3.6% -$56.5 -84.6% Infrastructure COMPARISON SUMMARY OF FY12 TO FY13 COMPARISON SUMMARY OF FY12 TO FY13, RECOVERIES BY CUF DEPT. OPERATING EXPENSES, FY13 COMPARED TO FY12 Grand Total $319.5 $283.6 100.0% -$35.9 -11.2% FY13 Actual Expenses FY12 Total FY13 Total % of FY13 Variance % Change FY13 Recoveries FY12 Total FY13 Total % of FY13 Variance % Change FY13 Total $315.04 FY12 Total $306.25 Spend Spend Spend FY13 vs Recoveries Recoveries Recoveries FY13 vs Operating (in Operating (in FY12 FY12 Expense millions) Expense millions) COMPARISON SUMMARY OF FY12 TO FY13, CAPITAL SPEND BY STRATEGIC GOAL

Residential Operations $161.35 $163.12 52% $1.77 1% Capital Project Capital Project Capital Project Strategic Goal FY12 Total FY13 Total % of FY13 Variance % Change -$4.51 -$4.38 10% $0.13 -3% 2% 2% Capital Project Management Management Management Spend Spend Spend FY13 $5.16 $5.28 2% $0.12 2% less FY12 Management Manhattanville -$8.07 -$8.48 18% -$0.41 5% Manhattanville 2% Manhattanville 1% Manhattanville $4.92 $6.17 2% $1.25 25% Academic Operations -$17.17 -$18.66 41% -$1.49 9% Academic Academic 18% 16% Academic / Student Academic Operations $50.10 $55.78 18% $5.68 11% Space Planning and Operations Operations $32.9 $49.9 17.6% $17.0 51.8% Space Planning and Finance & $0.02 $0.03 0% $0.01 71% Space Planning Space Planning Facilities Financ e & $5.72 $5.35 2% -$0.37 -6% Administration and Finance & 2% and Finance & 2% Administration $1.8 $1.1 0.4% -$0.7 -40.9% Expand and Strengthen Administration Real Estate -$0.17 -$0.17 0% $0.01 -5% Administration Administration $17.0 $9.4 3.3% -$7.6 -44.9% Real Estate $14.82 $14.33 5% -$0.48 -3% Utilities -$3.49 -$3.19 7% $0.30 -9% Real Estate 4% Real Estate 5% Sciences Faculty / Graduate Utilities $33.42 $32.79 10% -$0.64 -2% Public Safety -$10.12 -$10.86 24% -$0.75 7% Utilities 10% Utilities 11% $32.6 $33.3 11.7% $0.7 2.2% Public Safety $18.43 $19.69 6% $1.26 7% Student Services -$0.17 -$0.17 0% $0.00 0% Public Safety 6% Public Safety 6% Housing Information Technology $1.1 $8.5 3.0% $7.4 674.0% Student Services $12.31 $12.53 4% $0.22 2% Total Recoveries -$43.68 -$45.87 100% -$2.19 5% Student Student 4% 4% Manhattanville $135.7 $142.4 50.2% $6.7 4.9% Total Actual Expenses $306.25 $315.04 100% $8.79 3% Services Services Residential Residential Academic SOGR $31.5 $28.8 10.1% -$2.8 -8.8% 52% 53% Property Acquisition / Operations Operations $66.8 $10.3 3.6% -$56.5 -84.6% Infrastructure Grand Total $319.5 $283.6 100.0% -$35.9 -11.2%

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AWARDS AND RECOGNITION SUSTAINABILITY CONSTRUCTION

The outstanding efforts and industry leadership of Facilities teams and individuals has garnered many awards for excellence in fields such as architectural design, campus beauty, community outreach, public safety, and more throughout the years, and Fiscal Year 2013 was no exception.

MINORITY, WOMEN, AND LOCAL INITIATIVES

Princeton Review: Association for the Advancement of Construction Industry Leadership subcontractors) 2013 Silver Shovel Green College Honor Roll Sustainability in Higher Education: Recognition: Joe Ienuso Award for his accomplishments as Columbia was named to the 2013 STARS Gold Rating Facilities Executive Vice President an industry leader. Joe was also Green College Honor Roll and Columbia merited a gold rating from Joe Ienuso was recognized as presented with the ORT Engineering received the highest possible STARS, a well-known and respected an outstanding industry leader and Construction Industry Chapter score as part of the Princeton sustainability tracking, assessment, by several construction industry Community Achievement Award Review’s Green Ratings, which and rating system specifically for associations this year. Joe was “in recognition of his professional looks at the sustainability- institutions of higher education in the honored for his “leadership, accomplishments, dedication to Professional Women in Construction Honoree: 2013 Supplier Diversity Advocate Award: New York Women’s Chamber of Commerce 2012 related practice of colleges. United States and Canada. Of the 236 commitment, and vision” by the community, commitment to Fanny Gong Tanya Pope Woman of Excellence Award: Tanya Pope colleges and universities that have the Building Trades Employers’ philanthropy, and support for ORT’s Professional Women in Construction (PWC) The National Institute for Supply Management Tanya Pope (top row, second from right), Facilities’ earned a STARS rating, only 43—or Association (BTEA), New York’s students.” ORT is the largest Jewish honored Fanny Gong, AIA, LEED AP, assistant (ISM) presented Tanya Pope with the 2013 Charles executive director of Construction Business 18.2 percent—have achieved gold. alliance of union contractors. Joe was education nonprofit in the world and vice president of design management for J. McDonalds Jr. Supplier Diversity Advocate Award Services, was recognized as a 2012 Woman of the recipient of the Subcontractors provides state-of-the-art technology Manhattanville Development (standing, third from for her exemplary contributions in the development Excellence at the New York Women’s Chamber Trade Association’s (New York’s education with a focus on the left), for her achievements and contributions to the of diverse suppliers. Tanya also serves as the ISM of Commerce (NYWCC) Annual Awards. Tanya’s leading association of union sciences and mathematics. design and construction industry. PWC encourages New York director of Supplier Diversity. efforts to provide “capacity building and strategic and advances the goals and interests of woman- support to minority, women, and locally owned and minority-owned businesses. contractors and management of the University’s Construction Mentorship Program” were cited among her many accomplishments.

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DESIGN REAL ESTATE APPRECIATION

Facilities often receives compliments from our clients across campus. Here’s a small sample from this past year:

Public Design Commission 2012 2013 MASterworks Awards for Best hospitality pavilion, and coaches’ New York Association of Realty Dear Department of Public Safety, Dear Mr. [Mark] Kerman, Mr. [Anthony] Nasser, Dear Keith [George], Design Award: Muscota Marsh New Building and Greater New York offices. The Campbell Sports Center Managers 2013 Director of I graduated today, and I wanted to say thank you and Ms. [Anna] Fu, I want to take this opportunity to thank you for the Muscota Marsh, a project to create Construction User Council 2013 also recently received the Municipal Art Management of the Year: for all these years of keeping me safe on campus! I’m moving out of my University housing and before outstanding job that you did as Project Manager for new public access and new amenities Outstanding Project: Campbell Society’s coveted 2013 MASterworks Nelson Falcon I have found Columbia’s Public Safety staff to be I go, I wanted to commend Mr. [Doug] Jermyn the 8th floor repairs that were done at the CAC over on the waterfront near Columbia Sports Center Award for Best New Building. The New York Association of among the most kind-hearted, generous, and for being, literally, the best super I’ve ever had. Memorial Day Weekend. Your focus, dedication, and University’s Baker Athletics Complex The Campbell Sports Center, the new Realty Managers (NYARM) honored spirited people who serve as part of the Columbia The building was impeccable—clean and well- attention to detail made a huge difference. Our staff in Inwood, and to restore and extend cornerstone of the revitalized Baker Outstanding Design Award: Columbia University Facilities’ community. I can’t tell you how many times I got maintained. Mr. Jermyn’s responses to work orders was thrilled to return to work and see the work the area’s native marshland, received Athletics Complex, was recognized as Carman Hall Director for Residential Services words of encouragement from security guards on were always prompt and flawlessly executed. When all completed. It was a pleasure working with you a 2012 Design Award from the Public a 2013 Outstanding Project: Athletic The Carman Hall basement lounge Nelson Falcon as their 2013 Director campus, or how many times that when walking I was locked out, someone was there to help within and we appreciate all your work, especially over a Design Commission of the City of Facility by the Greater New York renovation, designed by AARRIS of Management of the Year. NYARM back to my room from late-night studying at Butler three minutes. Moreover, Mr. Jermyn and the holiday weekend. New York. The award is one of only Construction User Council (GNYCUC). ATEPA Architects, a local/certified supports real estate and property it was the sight of an on-duty Public Safety vehicle maintenance team always had a friendly word on Employee, Office of Alumni and Development 10 projects selected overall for 2012 The building offers student-athletes Women and Minority Business management professionals through that made me feel it was safe to go home. I know the street, and I looked forward to running into him. and one of 3 projects that received and coaches what they need to achieve Enterprise, was selected as an education, information, legislative your work may seem at times to go unnoticed, but I’m going to miss living here. special recognition for “Green excellence: a state-of-the-art facility Outstanding Design in the August initiatives, and a peer network. know that we students do love and appreciat­ e all Tenant, University Apartment Housing Infrastructure.” featuring a theatre-style meeting 2013 American School & University you do to keep us out of harm’s way. room, conference rooms, a strength- Educational Interiors Showcase, Student, Columbia College and-conditioning center, a student- a competition honoring education athlete lounge and study center, a interiors excellence.

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