City of Unley Community Centre Directions Paper 2014
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Attachment 1 CITY OF UNLEY COMMUNITY CENTRE DIRECTIONS PAPER 2014 I think of it as ‘home’ social, educational & fitness programs, all with a purpose of connecting with people I feel like a valued part of the community here I would be lost without it a positive impact on people’s well-being multigenerational connections strong & vibrant meeting places & hubs of information more than roads, rates & rubbish opportunities to contribute diverse, accessible & user-friendly the ‘glue’ connecting the community welcoming Acknowledgements This report has been written by Sandra Robinson, Acting Community Planner, with input from: Mandy Smith, Manager Community Development Nicola Tinning, Manager Business Improvement Helen Hoare, Community Planner Cathy Fulton, Team Leader Community Centres Megan Berghuis, General Manager Community We acknowledge the cooperation of community centre staff in preparing this Directions Paper. Their timely and efficient responses to enquiries, considerable collection of data and extensive reporting of information has been invaluable. Input and cooperation of the Goodwood Community Services Board of Management and the Clarence Park Community Centre Board of Management has also been appreciated. Thanks also to other metropolitan Councils who contributed to the research phase of this project. February 2014 CONTENTS COMMUNITY CENTRE DIRECTIONS PAPER 2014 PAGE Executive Summary 1. The City of Unley’s Community Centres ............................................................................................. 1 2. Community Centres Directions Paper ................................................................................................ 2 3. Key Findings ........................................................................................................................................ 4 4. Recommendations ............................................................................................................................... 6 Section 1: Methodology Stage 1: In-house investigation ................................................................................................... 10 Stage 2: Supporting research ...................................................................................................... 10 Stage 3: Data Analysis ................................................................................................................. 11 Stage 4: Community Centre Directions Paper Draft Preparation ............................................... 11 Stage 5: Independent Evaluation and Revision of the Community Centres Directions Paper .... 11 Stage 6: Elected Member Briefing and Council Report .............................................................. 11 Section 2: Community Centre Industry Snapshot .................................................................................. 12 Section 3: City of Unley Context 3.1 City of Unley Community Profile ......................................................................................................... 14 3.2 Strategic Alignment ............................................................................................................................. 16 3.2.1 City of Unley Community Plan 2033 ..................................................................................... 16 3.2.2 City of Unley 4 Year Plan ...................................................................................................... 16 3.2.3 Community Asset Review and Strategy 2013-2017 ............................................................. 16 3.2.4 ‘Future Directions of the Unley Citizens Centre’ Report 2010 ............................................. 17 3.2.5 City of Unley Ageing Strategy 2011-2014 ............................................................................. 17 3.2.6 City of Unley ‘Access For All’ Action Plan 2011-2016 ........................................................... 18 3.2.7 City of Unley Environmental Sustainability Plan 2010-2013 ................................................ 18 3.2.8 City of Unley Policies Relating to Community Centres ......................................................... 19 3.3 Legislative Context ............................................................................................................................. 19 Section 4: City of Unley Community Centres Overview ........................................................................ 20 4.1 Facility Assets and Infrastructure ........................................................................................................ 20 4.1.1 Overview ............................................................................................................................... 20 4.1.2 Unley Community Centre ..................................................................................................... 20 4.1.3 Fullarton Park Centre ............................................................................................................ 21 4.1.4 Clarence Park Community Centre ........................................................................................ 21 4.1.5 Goodwood Community Centre............................................................................................. 22 4.1.6 Asset Management ............................................................................................................... 22 4.2 Community Centre Operations ........................................................................................................... 23 4.3 Community Centre Management Models ........................................................................................... 25 4.4 Community Centre Usage ................................................................................................................... 29 4.4.1 Community Centre Attendance ............................................................................................ 29 4.4.2 Community Centre Utilisation Rates ..................................................................................... 30 4.5 Volunteers At Community Centres ...................................................................................................... 31 4.6 Information and Communication Technology At Community Centres ............................................... 34 4.7 Community Centre Budgets ................................................................................................................. 35 4.7.1 Total Annual Budget for all Community Centres ................................................................. 35 4.7.2 External Grants ..................................................................................................................... 36 4.7.3 Facility Hire Pricing and User Charges ................................................................................... 37 Section 5: Community Engagement And Benchmarking ........................................................................ 38 5.1 Community Engagement .................................................................................................................... 38 5.1.1 Methodology ......................................................................................................................... 38 5.1.2 Survey Results ....................................................................................................................... 39 5.1.3 Focus Groups Responses ....................................................................................................... 41 5.1.4 Key Community Ideas ............................................................................................................ 41 5.2 Benchmarking: Community Centre Comparison Study 2013 .............................................................. 42 Section 6: Key Findings, Recommendations and Implementation Guide ............................................ 45 6.1 Key Findings .......................................................................................................................................... 45 6.2 Recommendations ................................................................................................................................ 48 R 1. Strategic context .................................................................................................................. 48 R 1.1 One ‘Community Centre Program’ ......................................................................... 48 R 1.2 Community Centre Program Vision, Mission and Goals ........................................ 49 R 1.3 Volunteers and Community Participation .............................................................. 51 R 2. Community Centre Management ....................................................................................... 52 R 2.1 Determining Service Levels and Future Model of Delivery ..................................... 52 R 2.2 Interim Community Centre Staffing Model ............................................................ 53 R 2.3 Boards Of Management ........................................................................................ 54 R 2.4 Facility Maintenance and Compliance.................................................................... 55 R 2.5 Facility Information and Communication Technology ........................................... 55 R 3. Operational Procedures and Practices ................................................................................ 56 R 3.1 Performance Measures .........................................................................................