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North Ayrshire Council Complaints Handling Procedure

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North Ayrshire Council Complaints Handling Procedure Cunninghame House, Irvine. 30 August 2012 Cabinet You are requested to attend a Meeting of the above mentioned Committee of North Ayrshire Council to be held in the Council Chambers, Cunninghame House, Irvine on TUESDAY 4 SEPTEMBER 2012 at 2.30 p.m. to consider the undernoted business. Yours faithfully Elma Murray Chief Executive 1. Declarations of Interest Members are requested to give notice of any declarations of interest in respect of items of business on the Agenda. 2. Minutes (Page 7) The Minutes of the previous meeting of the Cabinet held on 21 August 2012 will be signed in accordance with paragraph 7 (1) of Schedule 7 of the Local Government (Scotland) Act 1973 (copy enclosed). REPORTS FOR DECISION 3. Projects Funded from Landfill Communities Fund (LCF) 2012/13 (Page 19) Submit report by the Solicitor to the Council on a programme of projects to be funded through the Landfill Communities Fund (LCF) 2012/13 (copy enclosed). North Ayrshire Council, Cunninghame House, Irvine KA12 8EE 4. Grant Offers for Outdoor Access Projects in the Financial Year 2012-13 (Page 43) Submit report by the Solicitor to the Council on the acceptance of the grant offers and the implementation of the associated projects (copy enclosed). 5. Scottish Government Consultation: Proposals for the Integration of Adult Health and Social Care (Page 51) Submit report by the Corporate Director (Social Services & Health) on the draft response in detail and agree a final response for submission by 11 September (copy enclosed). 6. SPT Bus Stop and Shelter Management Agreements (Page 71) Submit report by Corporate Director (Finance & Infrastructure) on extending the current bus stop and shelter management agreements for a further five year period (copy enclosed). 7. Closing Orders - Various locations in North Ayrshire (Page 75) Submit report by the Corporate Director (Finance & Infrastructure) on the condition of a number of properties in Dalry, Largs and Skelmorlie (copy enclosed). 8. Extension of Community Warden Service (Page 81) Submit report by the Corporate Director (Social Services & Health) on the implementation of an enhanced Community Warden service (copy enclosed). 9. Largs Matters Business Improvement District (Page 89) Submit report by the Chief Executive on the establishment of a Business Improvement District for Largs Town Centre (copy enclosed). REPORTS FOR INFORMATION 10. Pilot programme of insulated rendering works to timber houses (Page 97) Submit report by the Corporate Director (Finance & Infrastructure) on the proposed pilot project and intended future strategy to improve the energy efficiency and overall condition of all timber houses (copy enclosed). 11. Councillors' Induction and Development Programme (Page 107) Submit report by the Chief Executive on completion of the Councillors' Induction Programme and the next steps in Councillors' Development and Training (copy enclosed). 12. Scottish Secure Tenancies (Proceedings for Possession) (Pre Action Requirements) (Scotland) Order 2012 (Page 115) Submit report by Corporate Director (Social Services & Health) on the new requirements under the above order (copy enclosed). 13. Corporate Equality Group (Page 121) Submit report by the Chief Executive on the Minutes of the Corporate Equality Group meeting on 12 June 2012 (copy enclosed). North Ayrshire Council, Cunninghame House, Irvine KA12 8EE 14. Education Attainment and Improvement Policy Board: Minutes of 13 August 2012 (Page 129) Submit report by the Corporate Director (Education and Skills) (copy enclosed). 15. Implementation of the New SPSO Guidelines (Page 135) Submit report by the Solicitor to the Council (copy enclosed). CONTRACT APPROVAL 16. Copeland Crescent, Millport - Appointment of Contractor (Page 181) Submit report by the Corporate Director (Social Services & Health) on the award of a construction contract for the development of 12 new amenity standard council housing units at Copeland Crescent, Millport, and on increased funding to meet additional construction costs (copy enclosed). 17. Procurement Exercise: Provision of Tenants Contents Insurance (Page 201) Submit report by the Corporate Director (Social Services & Health) on the procurement exercise undertaken for the provision of Tenants' Contents Insurance and to seek approval for the award of a contract (copy enclosed). 18. Urgent Items Any other items which the Chair considers to be urgent. North Ayrshire Council, Cunninghame House, Irvine KA12 8EE 4 Cabinet Sederunt: Elected Members Chair: Willie Gibson (Chair) Alan Hill (Vice-Chair) Marie Burns Anthea Dickson Attending: John Ferguson Tony Gurney Alex McLean Apologies: Meeting Ended: North Ayrshire Council, Cunninghame House, Irvine KA12 8EE 5 6 Cabinet 21 August 2012 IRVINE, 21 August 2012 - At a Meeting of the Cabinet of North Ayrshire Council at 2.30 p.m. Present Willie Gibson, Alan Hill, Marie Burns, Anthea Dickson, John Ferguson and Tony Gurney. Also Present John Easdale and Alex Gallagher. In Attendance E. Murray, Chief Executive; C. Kirk, Corporate Director, J. McKnight, Manager (Community Development) and D. Yuille, Project Manager (Education and Skills); I.T. Mackay, Solicitor to the Council and A. Laurenson, Team Manager (Corporate Services); O. Clayton, Head of Service (Community Care and Housing) and S. Gault, Head of Service (Children, Families and Criminal Justice) (Social Services and Health); Y. Baulk, Head of Finance, A. Bodie, Head of Infrastructure and Design Services, C. Hatton, Head of Environment and Related Services, P. Doak, Senior Manager (Internal Audit and Risk Management) and T. Reaney, Procurement Manager (Finance and Infrastructure); J. Montgomery, General Manager (Policy and Service Reform), K. Don, Economic Development Officer (Tourism), K. Dyson, Communications Officer and M. Anderson, Committee Services Officer (Chief Executive's) Also In Attendance Hugh Carr, Head of Strategic Procurement (Scotland Excel). Chair Councillor Gibson in the Chair. Apologies for Absence Alex McLean. 1. Declarations of Interest There were no declarations of interest by Members in terms of Standing Order 16 and Section 5 of the Code of Conduct for Councillors. 2. Minutes The Minutes of the previous meetings of the Cabinet held on 6 June and 19 June were signed in accordance with paragraph 7 (1) of Schedule 7 of the Local Government (Scotland) Act 1973. Page 1 7 3. Procurement Overview Submitted report by the Corporate Director (Finance and Infrastructure) on national and local procurement and on progress in terms of improving North Ayrshire Council’s procurement practices. Hugh Carr, Head of Strategic Procurement with Scotland Excel was in attendance to respond to questions from Members. The report set out the implications of the Scottish Government’s review of Public Sector Procurement in Scotland, including details of the categorisation of goods and services. Progress was assessed in relation to a number of local issues, including the Council’s Procurement Strategy and Elected Member training, as well as national issues, such as the Procurement Reform Bill. Information on the Procurement Capability Assessment of the Council and the Corporate Procurement Unit's performance indicators was also contained in the report. Members asked questions, and received clarification, on the following:- the Council's current performance in terms of contract and supplier management, and plans for improvement; the background to the lower percentage of invoices being paid within 30 days of receipt; the nature of the support provided to local businesses; and the opportunity for local SMEs to tender for the Category B contracts highlighted at Section 2.7 of the report. The Cabinet agreed to (a) note the report; (b) receive a further report in 6 months; and (c) approve continued membership of Scotland Excel. 4. North Ayrshire Panel of Safeguarders : Reappointments Submitted report by the Chief Executive on the reappointment of Safeguarders and Legal Representatives to the Council's Panel of Safeguarders. The Council is required to maintain a Panel of Safeguarders and is responsible for appointing Safeguarders and Legal Representatives. Under the Children’s Hearings (Scotland) Act 2011, responsibility for Safeguarders will transfer to a new national Safeguarder Panel operated by Children 1st. The current period of appointment of the Council’s Safeguarders and Legal Representatives expired in June 2012. Pending implementation of the new Act, it was proposed that the Panel, set out in the appendix to the report, be reappointed for a further 3 years. The Cabinet agreed to approve the reappointment of 12 Safeguarders, including 5 Legal Representatives, to the North Ayrshire Panel of Safeguarders, as set out in the appendix to the report. Page 2 8 5. Financial Assistance to Outside Bodies Submitted report by Chief Executive on applications received for financial assistance. The Corporate Grants for Outside Bodies budget for 2012/13 is £8,000. The Council has a number of existing budget commitments which reduce the level of funding available for disbursement to £4,313.68. In addition, there is a commitment to support Largs Games in 2013 and an award of £2,500 was recommended in this regard. The Council is in receipt of a number of applications for financial assistance from various national and local organisations, amounting to a total of £27,155.93. In view of the extent to which the budget is oversubscribed, the report proposed that officers investigate alternative proposals for supporting the applications in question. The
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