2017 ANNUAL REPORT the road ahead 1 INTRODUCTION Chrysalis is a nonprofit organization dedicated to creating a pathway to self-sufficiency for homeless and low-income individuals by providing the resources and support needed to find and retain employment. Dear Chrysalis Supporter, The demand for our services has never been Today, we can confidently say that this approach higher. In 2017, Chrysalis experienced a 14 is not a theoretical response to homelessness This past year marked the first year of percent increase in the number of people and poverty, but rather a proven formula for Chrysalis’ new strategic plan, in which we coming through our doors, while participation success, yielding results that have increased year set the ambitious goal to double our client in our social enterprise’s transitional jobs after year. employment outcomes by 2021. Driven by this program grew by 57 percent. Employers seeking goal, we set out to do more and do better to engage in fair chance hiring reached out Improving the lives of those we serve and throughout our organization, and what resulted to us from across all sectors of the business setting them on the path to self-sufficiency was a truly remarkable year for our clients and community. And we created and hired key staff has always been – and remains – our core our community. On the following pages, you positions to support this growth and plan for commitment at Chrysalis. With strong Board will read about our clients’ accomplishments, future expansion. and staff leadership, we will continue to the growth in our staff, the dedication of improve programs, carefully consider expansion our volunteers, and how our community has Several of these new staff positions helped opportunities, and invest in our organization stepped up as never before to focus on ending focus our attention on community outreach and to increase impact and change more lives. Our homelessness. You share in our success, and we engagement. We added community partners to 2017 journey was amazing, but it has simply laid thank you for joining Chrysalis on this journey increase the resources available to our clients, a solid foundation for the road ahead. to change lives through jobs. and we supported policy initiatives that would bring additional funding to homeless services Last year, 1,700 Chrysalis clients secured throughout Los Angeles County. employment, while another 1,100 worked a Jill Baldauf Mark Loranger transitional job within Chrysalis Enterprises – a At Chrysalis, we have always believed that our Board Chair President & CEO total increase of 22 percent over 2016. A key central focus on employment addresses an marker for success is job retention, and for the unmet need among an underserved population. third year in a row, more than 70 percent of Our approach to homelessness focuses on clients reached were still employed six months building, highlighting, and fortifying individuals’ after landing a job. skill sets and marketability to the workforce. 1 2 Jobs secured by Chrysalis clients in 2017: 1,700+ outside jobs* 1,100+ transitional jobs 22% 2,800+ total jobs increase from 2016 *Employment secured by a client outside of Chrysalis’ program or transitional job opportunities 32 CLIENT DEMOGRAPHICS Where our clients have been Most clients who have made the brave does not define who they decision to come through our doors are or where they are going. have traveled a bumpy road. It just shows how far they have come. While each of our clients are facing unique challenges to employment, they all have something in common: they want to change their life through a job. At Chrysalis, we work with clients one-on-one to identify not only the individual barriers they face 100% low-income to getting a job, but their unique skills and talents as well. This individualized approach empowers clients like Roderick to take the wheel during the job search, visualize a pathway to self-sufficiency, 75% unstably housed and confidently approach obstacles along the way – all with the safety net of Chrysalis’ staff, volunteers, and services close behind. 57% criminal justice history 79% H.S. diploma or more COMING HOME 36% Homeless* 33% with children Recognizing that histories of homelessness and housing instability have a direct impact on an individual’s 24% Living with employment success, Chrysalis is proud that Los friends or family Angeles voters overwhelmingly supported Measure H A LOOK AT to fund programming to address homelessness in our HOUSING 14% In residential community – including programs that acknowledge program employment and increases in income as part of the solution. 1% Living in hotel or motel 25% In stable housing *Includes clients who may be living in transitional housing, at an emergency shelter, or on the streets 3 4 “ With the encouragement of my Employment Specialist and others at Chrysalis who supported me, I was able to be confident and strive for success.” RODERICK, CUSTODIAL TECHNICIAN Roderick confidently presented his soon-to-be new employer with a polished resume and walked into his interview prepared thanks to practice sessions with a Chrysalis volunteer. Check out his bell ringing, and hear all about his new job on Facebook: @ChrysalisLA 5 4 Our clients shouldn’t have to pump the brakes during their job search because they don’t have interview- appropriate attire or funds for transportation. That’s where our array of supportive services comes in: • Job Preparation Classes • Convictions & the Job Search Class • Resume Preparation • Practice Interviews “ I had a real problem asking for • Online Job Application Assistance help. Something about Chrysalis • Computer & Internet Access made me want to listen. Now, • Phone & Message Center it’s my turn to help others.” • Mail Center ERNIE, SUBSTANCE ABUSE COUNSELOR • Transportation Assistance • Mental Health Counseling Ernie connected with every resource he could during • Legal Counseling with LAFLA his job search. He received a scholarship from • Scholarship Funds Chrysalis to renew his driver’s license, explored the unfamiliar territory of applying to jobs online with a • Driver’s License Fund volunteer, and worked through the emotional • Work Wardrobe challenges of reentering the • Support Groups workforce – and society – after • Customer Service Training Workshop years in and out of prison with • Women’s Empowerment Program our on-site counselor: • Writing Empowerment Program ChangeLives.org/Ernie 5 6 CORE EMPLOYMENT PROGRAM “What do you want to do for work?” Sitting at Chrysalis, A LOOK IN THE REARVIEW MIRROR Ernie paused before answering his Employment Specialist. For the first time in 50 years, he felt empowered to plan for OUTSIDE JOB GROWTH what he wanted in his future. 2,000 Whether a client comes to us with specific goals in mind 1,750 or never having considered what their professional journey might look like, Chrysalis’ core employment services are 1,500 designed to support clients during every phase of their job search. Much like the transformation our clients experience 1,250 as they gain confidence, set and achieve goals, and land a job, 1,000 Chrysalis’ program continues to evolve from year to year to 2010 2011 2012 2013 2014 2015 2016 2017 ensure that we are meeting our clients’ needs and staying up-to-speed with the dynamic job market. Since 2010, outside jobs landed by clients have increased by 57 percent, with more than 1,700 men and women securing employment with our support in 2017. And as we look In fact, last year, we implemented a new service in which back on the first completed year of our five-year strategic plan, we are pleased to be on track to meet our goal to double job outcomes by 2021. a client works with a volunteer to complete an online job application. For clients like Ernie, this support is essential to competing in today’s workforce. WHERE OUR CLIENTS WORK In 2017, staff and volunteers contributed to 24,712 hours 17% Food Service of core curriculum instruction, helped write 2,503 6% Security resumes, and conducted 2,225 practice interviews. 13% Construction/ 5% Healthcare More than 1,700 clients landed outside jobs last General Labor OUTSIDE year – and 70 percent of clients reached were still working JOB 5% Administrative/ after 6 months. 12% Warehouse INDUSTRIES Office 4% Transportation 11% Retail/ Customer Service 17% Other* *Includes entertainment, 10% Maintenance/Janitorial management, professional, technical, telemarketing, and unknown jobs 7 6 CHRYSALIS STAFFING TRANSITIONAL JOBS PROGRAM For a Chrysalis client facing barriers to employment, a transitional job can be 190+ businesses hired the right intervention that puts Chrysalis clients through Staffing them on a pathway to success. and our Direct Hire program last year. A social enterprise* is an organization that CHRYSALIS STAFFING addresses a basic or unmet need or solves a Launched in 1991, and known initially as Labor problem through a market-driven approach. Connection, this program places temporary or Chrysalis was one of the first and temporary-to-permanent employees in a wide leading nonprofits to add this variety of businesses. component to our services in order to advance our mission of reconnecting people to CHRYSALIS WORKS 1,139 clients worked a the workforce. transitional job For more than two decades, this team has 57% INCREASE FROM 2016 For Chrysalis clients facing barriers to provided street cleaning services and more to employment, a transitional job can be a growing number of business improvement in wages earned by the right intervention that puts them on districts. $4.96m Chrysalis clients a pathway to success. Three divisions of our social enterprise give Chrysalis clients CHRYSALIS ROADS the opportunity to earn a paycheck while Started in 2016 through a partnership with 428k+ hours worked through developing soft skills, searching for an outside the Los Angeles Mayor’s Office of Reentry Chrysalis Enterprises job, and working on other elements of their and Caltrans, this program employs individuals personal employment plan.