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Library Malvern Graham Road Malvern Address Worcs WR14 2HU Telephone 01905 822722

Email MalvernLib@.gov.uk

https://www.facebook.com/pages/Malvern- Twitter/Facebook http://twitter.com/MalvernLib Library/436189216447524 Opens Closes Hours Open Monday 9:00 17:00 8 Tuesday 9:00 19:00 10 Wednesday 9:00 19:00 10

Current Opening Thursday 9:00 17:00 8 Times Friday 9:00 17:00 8 Saturday 9:00 16:00 7 Sunday Closed Bank Holidays Closed Total weekly hours open 51 Library Manager Emma Powell Position Calculated FTE Contractual Hours Library Customer Advisor 1 37 Library Customer Advisor 0.63 22 Library Customer Advisor 1 37 Library Customer Advisor 0.26 9.25 Library Customer Advisor 0.40 14 Staffing Library Customer Advisor 1 37 Establishment Library Customer Advisor 0.11 3.79 Library Customer Advisor 0.19 6.75 Library Customer Advisor 0.9 3 Library Customer Advisor 0.27 9.5 Team Leader 1 37 Team Leader 1 37

Volunteer 2016/17 2017/18 2018/19 Establishment Volunteer Hours 742.0 1,350.0 852.0

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Catchment Area

Population Total 45,048 Served

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Population All Ages 0-4 5-12 13-17 18-19 20-24 25-64 65-74 75+ Catchment Area by Age % Profile 45,058 4.6 8.4 6.1 2.4 4.7 47.7 13.6 12.5 Active Users by Age % 3.2 20.2 5.6 1.6 2.3 33.4 19.5 14.2 % of Population with a disability 8.9 % of Population With a disability aged 16-64 5.5 % of Children living in income deprived families 16.7 % of LSOA in the top 30% of most deprived areas 14.3 Total Active 7,567 Users 2017/18 2018/19 %+/- Number of Visits 202,120 190,083 -6.0% 2017/18 2018/19 %+/- New Members 1,436 1,269 -11.6%

Customer Satisfaction Number of Respondents 127 2017/18 Customer Satisfaction Survey Rated the Service as very good 74% Nearest Provision Colwall Library 3.3 Mi (Herefordshire) Including proximity and type (WCC and St Johns Library 8.0 Mi (WCC) neighbouring Authorities) Total number who have logged into a public computer 2,357 Public Network 2017/18 2018/19 %+/- Computer Usage No. of hours used 22,731 20,546 -9.6% Service Offer Improved Reading and Literacy (Outcomes and Adult Learning Literacy Classes reach)  Functional English course  Functional English Fast track course  Functional Skills Entry level mixed Maths and English Class Readers' Groups  25 adult readers groups Class Visits  St Matthias  Somers Park  Malvern Parish  Great Malvern Visits to Schools  St James  St Joseph's  Great Malvern  Malvern Parish  The Grove  St Matthias  Somers Park   Leigh and

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Bounce & Rhyme, Storytime  Bounce and Rhyme weekly Other Reading and Literacy Events  Summer Reading Challenge  Regular school holiday activities  Time to Read  Bookstart Treasure gift  National Bookstart week  Family Learning courses  Golden Ticket Bookstart promotion in partnership with co-located Registration services Healthier and Happier Lives Books on Prescription Collection  Displays and promotional events Shelf-help Book Collection  Displays and promotional events Adult Learning Health & Wellbeing Courses  2 Tai Chi classes  2 Moodmaster courses Social Connecting Groups  3 Knitting groups Volunteering Opportunities  Library Service at Home  Summer Reading Challenge volunteers  Digital Champions  General Library volunteers  Duke of Edinburgh  Work Experience volunteers  Work Club volunteers  Garden maintenance and replanting Other Health & Wellbeing Services  Library part of Worcestershire Welcomes Breastfeeding scheme. All staff trained.  Library is Autism friendly. All staff trained in Autism awareness Health Promotions & Health Clinics  Sight Concern (organization working with blind people) Health Walks  Blindfold mile Dementia Cafés or Other Dementia Events  All staff Dementia Friendly trained and we are part of the local DAA Improved Digital Access & Literacy Digital Champions  2 volunteers  1:1 support from staff Other Digital Literacy Support Services  Learn My Way weekly sessions Greater Prosperity Adult Learning Courses aimed at Developing Job Seeking and Volunteering Skills  Offered through our co-located partner Jobcentre Plus  National Careers Service drop in Job Club  Weekly Job Fair  Twice a year Page 4 of 11

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Paid Supported Work Placements  Work experience opportunities for high school pupils  1 placement Library Volunteering Opportunities  Library Service at Home  Summer Reading Challenge volunteers  Digital Champions  General Library volunteers  Duke of Edinburgh  Work Experience volunteers  Work club volunteers  Garden maintenance and replanting Cultural and Creative Enrichment Other Music Events & Activities  Music talks and workshops with Alec Creative Writing Groups  Writers group  Author & Poet talks and events Other Cultural Events & Activities  Christmas wreath making  Music making  Themed children's craft activities Art Exhibitions  12 per year Other Art Activities  5 Art Workshops for blind and partially sighted Floor Plan 1,275m2

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