Full Library Profile Library Malvern Graham Road Malvern Address Worcs WR14 2HU Telephone 01905 822722 Email [email protected] https://www.facebook.com/pages/Malvern- Twitter/Facebook http://twitter.com/MalvernLib Library/436189216447524 Opens Closes Hours Open Monday 9:00 17:00 8 Tuesday 9:00 19:00 10 Wednesday 9:00 19:00 10 Current Opening Thursday 9:00 17:00 8 Times Friday 9:00 17:00 8 Saturday 9:00 16:00 7 Sunday Closed Bank Holidays Closed Total weekly hours open 51 Library Manager Emma Powell Position Calculated FTE Contractual Hours Library Customer Advisor 1 37 Library Customer Advisor 0.63 22 Library Customer Advisor 1 37 Library Customer Advisor 0.26 9.25 Library Customer Advisor 0.40 14 Staffing Library Customer Advisor 1 37 Establishment Library Customer Advisor 0.11 3.79 Library Customer Advisor 0.19 6.75 Library Customer Advisor 0.9 3 Library Customer Advisor 0.27 9.5 Team Leader 1 37 Team Leader 1 37 Volunteer 2016/17 2017/18 2018/19 Establishment Volunteer Hours 742.0 1,350.0 852.0 Page 1 of 11 Full Library Profile Catchment Area Population Total 45,048 Served Page 2 of 11 Full Library Profile Population All Ages 0-4 5-12 13-17 18-19 20-24 25-64 65-74 75+ Catchment Area by Age % Profile 45,058 4.6 8.4 6.1 2.4 4.7 47.7 13.6 12.5 Active Users by Age % 3.2 20.2 5.6 1.6 2.3 33.4 19.5 14.2 % of Population with a disability 8.9 % of Population With a disability aged 16-64 5.5 % of Children living in income deprived families 16.7 % of LSOA in the top 30% of most deprived areas 14.3 Total Active 7,567 Users 2017/18 2018/19 %+/- Number of Visits 202,120 190,083 -6.0% 2017/18 2018/19 %+/- New Members 1,436 1,269 -11.6% Customer Satisfaction Number of Respondents 127 2017/18 Customer Satisfaction Survey Rated the Service as very good 74% Nearest Provision Colwall Library 3.3 Mi (Herefordshire) Including proximity and type (WCC and St Johns Library 8.0 Mi (WCC) neighbouring Authorities) Total number who have logged into a public computer 2,357 Public Network 2017/18 2018/19 %+/- Computer Usage No. of hours used 22,731 20,546 -9.6% Service Offer Improved Reading and Literacy (Outcomes and Adult Learning Literacy Classes reach) Functional English course Functional English Fast track course Functional Skills Entry level mixed Maths and English Class Readers' Groups 25 adult readers groups Class Visits St Matthias Somers Park Malvern Parish Great Malvern Visits to Schools St James St Joseph's Great Malvern Malvern Parish The Grove St Matthias Somers Park Madresfield Leigh and Bransford Suckley Page 3 of 11 Full Library Profile Bounce & Rhyme, Storytime Bounce and Rhyme weekly Other Reading and Literacy Events Summer Reading Challenge Regular school holiday activities Time to Read Bookstart Treasure gift National Bookstart week Family Learning courses Golden Ticket Bookstart promotion in partnership with co-located Registration services Healthier and Happier Lives Books on Prescription Collection Displays and promotional events Shelf-help Book Collection Displays and promotional events Adult Learning Health & Wellbeing Courses 2 Tai Chi classes 2 Moodmaster courses Social Connecting Groups 3 Knitting groups Volunteering Opportunities Library Service at Home Summer Reading Challenge volunteers Digital Champions General Library volunteers Duke of Edinburgh Work Experience volunteers Work Club volunteers Garden maintenance and replanting Other Health & Wellbeing Services Library part of Worcestershire Welcomes Breastfeeding scheme. All staff trained. Library is Autism friendly. All staff trained in Autism awareness Health Promotions & Health Clinics Sight Concern (organization working with blind people) Health Walks Blindfold mile Dementia Cafés or Other Dementia Events All staff Dementia Friendly trained and we are part of the local DAA Improved Digital Access & Literacy Digital Champions 2 volunteers 1:1 support from staff Other Digital Literacy Support Services Learn My Way weekly sessions Greater Prosperity Adult Learning Courses aimed at Developing Job Seeking and Volunteering Skills Offered through our co-located partner Jobcentre Plus National Careers Service drop in Job Club Weekly Job Fair Twice a year Page 4 of 11 Full Library Profile Paid Supported Work Placements Work experience opportunities for high school pupils 1 placement Library Volunteering Opportunities Library Service at Home Summer Reading Challenge volunteers Digital Champions General Library volunteers Duke of Edinburgh Work Experience volunteers Work club volunteers Garden maintenance and replanting Cultural and Creative Enrichment Other Music Events & Activities Music talks and workshops with Alec Creative Writing Groups Writers group Author & Poet talks and events Other Cultural Events & Activities Christmas wreath making Music making Themed children's craft activities Art Exhibitions 12 per year Other Art Activities 5 Art Workshops for blind and partially sighted Floor Plan 1,275m2 Page 5 of 11 Full Library Profile Page 6 of 11 Full Library Profile Page 7 of 11 Full Library Profile Page 8 of 11 Full Library Profile Page 9 of 11 Full Library Profile Page 10 of 11 Full Library Profile Page 11 of 11 .