Program Guide

program guide

Grahm S. Jones Specialty Theming For Zoos, Aquariums & Theme Parks

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Contact US Today! 321.544.3377 [email protected] WELCOME TO THE VIRTUAL ANNUAL CONFERENCE! SEPTEMBER 14 – 18, 2020 www.aza.org/annualconference

TABLE OF CONTENTS

2 AZA Board of Directors and Staff 18 Program Schedule 3 Program Committee and Special Events 7 General Information 61 Poster Presentations 13 Sponsors 65 Exhibitors 16 Schedule at a Glance

96th Annual Conference of AZA BOARD OF DIRECTORS AND STAFF 2 Dr. Tara Riemer Tara Dr. and CEO President Center SeaLife Alaska Rowland Adrienne Director Bay Mandalay at Shark Reef Aquarium Dwight Scott Director San Diego Zoo Denise Verret Zoo Director & Officer Chief Executive Gardens & Botanical Angeles Zoo Los Education Strategy Senior Vice President, Member Services Member President, Senior Vice Howerton, Melissa Affairs Congressional President, Vice Keaton, Jennifer Counsel General Jack Keeney, and Brand Publications Director, Lewthwaite, Tim Programs Accreditation President, Senior Vice Lewis, Denny Communications Assistant, Program Marcy, Karlyn Affairs Government President, Senior Vice Olson, Steve Events Coordinator, Bridgett Owen, and Development Professional Director, Rutherford, Amy Assistant Ramos, Accounting Nancy Controller Ana Maria Sanchez, Marketing Integrated Director, Gina Velosky, and Communications President, Senior Vice Vernon, Rob Database Assistant, Program Viswanath, Kartik and CFO Finance President, Senior Vice Phil Wagner, Conferences Director, Cheryl Andrews, Trafficking Wildlife Senior Advisor, Walker, Sara Assistant Accounting Wood, Stephanie ZAHP Director, Zielinski, Operations Ashley DIRECTORS DVM Dold, Christopher Officer Chief Zoological Gardens and Busch Parks SeaWorld Chris Gentile Director Center Nature North Carolina Western Grajal Alejandro Dr. and CEO President Zoo Park Woodland Lisa New and CEO President Knoxville Zoo BVSC Mark Penning, and Environment, VP Animals, Science Animal Kingdom Disney’s

CHAIR Kuhar Christopher Dr. Director Executive Metroparks Cleveland Zoo Dan Ashe and CEO President Marketing Management and Welfare Sciences Management and Welfare Operations Strategy Director, Animal Programs Director, Greenberg, Rebecca & Science Conservation President, Vice Shelly Grow, Membership Assistant, Program Harter, Georgeanne Sales and Integrated Coordinator, Heckendorn, Jessica Coordinator, Digital Media Coordinator, Corl, Kristen Programs Accreditation DiNenna, Director, Jennifer Conservation, President, , Senior Vice Ph.D. Dorsey, Candice Director, Membership and Database Membership and Database Director, Na’Denna Colbert, Coordinator, Accreditation Programs Accreditation Coordinator, Cheri Bermudez, Affairs Government Coordinator, Josh Brandwein, Animal Programs Assistant, Program Brauns, Miranda Management Population , Director, Ph.D. Megan Brown, Craig Hoover, Executive Vice President Vice Executive Hoover, Craig AZA STAFF Peggy Sloan Peggy Officer Chief Animal Operations John G. Shedd Aquarium PAST CHAIR PAST VICE CHAIR Brian Davis Dr. and CEO President Aquarium Georgia Bert Castro President/CEO Nature for Center Arizona Phoenix Zoo, Conservation CHAIR ELECT AZA BOARD OF DIRECTORS 2019–2020 OF DIRECTORS BOARD AZA ANNUAL CONFERENCE PROGRAM COMMITTEE ANNUAL CONFERENCE PROGRAM COMMITTEE

Thank you to the Association of Zoos and Aquariums Annual Conference Program Committee! The following Committee members work hard to represent member needs and interests to develop the best Annual Conference concurrent session program. Each session topic, paper, poster submission and speaker are carefully vetted and developed. Even during the pandemic, the Annual Conference Program Committee did remarkable work to create the best possible Conference program. Your dedication and hard work is greatly appreciated and recognized.

CHAIR DEVELOPMENT/FUNDRAISING & MEMBERSHIP Andy Wood Chris Panek, Vice President of Membership, Chicago Chief Operating Officer,The Florida Zoological Society – Brookfield Zoo Aquarium EDUCATION

Amanda Lindell, Ph.D. Student, University of California, VICE CHAIR Davis Kelly Matis, VP Education and Conservation, Mystic Kelly Matis, VP Education & Conservation, Mystic Aquarium Aquarium PUBLIC RELATIONS & MARKETING MEMBERS Duane McGregor, Marketing Director, Cameron Park Zoo ANIMAL MANAGEMENT, HEALTH & WELFARE Tina Tison, Director of Marketing, The Maritime Aquarium Joe Barkowski, VP Animal Conservation & Science, at Norwalk Tulsa Zoo Andy Wood, Chief Operating Officer,The Florida Aquarium Gary Lunsford, Director of Animal Management & Health, Milwaukee County Zoo VOLUNTEER & INTERN ENGAGEMENT Regina Mossotti, Director of Animal Care & Conservation, Lace Garland, Manager of Volunteer and Internship Endangered Wolf Center Programs, New England Aquarium

AQUARIUM AFFAIRS TRENDS & MORE

Dee Murphy, Curator of Aquatic Husbandry, Scott Barton, Executive Director, Fresno Chaffee Zoo Audubon Aquarium of the Americas Craig Jacobs, Director of Human Resources, Omaha’s Henry Greg Whittaker, Animal Husbandry Manager, Doorly Zoo & Aquarium Moody Gardens Melissa Ruminot, Director, Marketing and Business Development, The Nassal Company BUSINESS OPERATIONS

Rich Block, CEO, Santa Barbara Zoo HOST LIAISON Doug Rickenbach, Chief Operating Officer,Naples Zoo Danielle Ross, Vice President of Conservation Education Adrienne Rowland, Director, Shark Reef at Mandalay Bay and Engagement, Columbus Zoo and Aquarium

AZA BOARD LIAISON CONSERVATION Peggy Sloan, Chief Animal Operations Officer, Dr. Rich Bergl, Director of Conservation, Education and John G. Shedd Aquarium Science, North Carolina Zoological Park Renee Bumpus, Senior Director of Wildlife Conservation AZA STAFF LIAISONS Programs, Houston Zoo Melissa Howerton, Senior Vice President, Member Services Dr. Tara Harris, Director of Conservation and Science, Cheryl Andrews, Director, Conferences Phoenix Zoo

3 EVENT HOSTS EVENT HOST

COLUMBUS ZOO AND AQUARIUM PLANNING COMMITTEE

Although the Annual Conference didn’t take place as planned in Columbus, the team at the Columbus Zoo and Aquarium maintained their commitment to providing assistance, resources, and a virtual Zoo Day for the community.

Dan Beetem, Director of Animal Management The Wilds Becky Nellis, Director Curriculum and Partnerships Jennifer Bonifas, Vice President Finance Controller Mayme Norman, Vice President Philanthropy Shawn Brehob, Director Animal Programs Nicolle Gomez Racey, Vice President Communications and Marketing Jennifer Compston, Animal Care and Conservation Assistant Jan Ramer, Vice President The Wilds Ginger Earley, Volunteer Manager Jeff Ramsey, Partners In Conservation Manager Becky Ellsworth, Curator Shores Region Suzi Rapp, Vice President Animal Programs Colby Falconer, Annual Giving Manager Danielle Ross, Vice President Conservation Education and Adam Felts, Curator Heart of Africa and Asia Quest Engagement Jennifer Fields, Director of Communications Jennifer Ryan, Senior Vice President Operations and Jeff Glorioso, Director Experiential Marketing Sustainability Grahm Jones, Media Productions Devon Sabo, Zookeeper Polar Frontier Dr. Michael Kreger, Vice President Conservation and Tom Stalf, President and Chief Executive Officer Sustainability Wouter Stellaard, Animal Programs Training Director Audra Meinelt, Curator Congo Expedition Doug Warmolts, Vice President Animal Care

Together, We Will End Wildlife Trafﬁ cking. Join the Wildlife Trafﬁ cking Alliance.

Sara Walker ([email protected])

4 EVEN THE TOUGHEST CRITICS AGREE.

Mazuri® knows nutrition. For 30 years, Mazuri® has been committed to leading the way in providing research-based diets as diverse as the animal kingdom. www.mazuri.com | 1-833-4MAZURI | WE ARE a smarter way to learn. Zoo and Conservation Science www.otterbein.edu/zoo Explore one of the most unique and hands-on zoo and conservation science bachelor’s degree programs in the country. This immersive academic experience is as challenging as it is successful in preparing the next generation of zoo and conservation science leaders, researchers and advocates. › Exclusive practicums with the Columbus Zoo & Aquarium, the Ohio Wildlife Center and Reef Systems Coral Farm. › Student engage in 500 to 1000+ hours of hands-on zoo animal and wildlife experience. › More than 160 internship placements at 30 national and global sites. › The only Aquarium Track of its kind in the Midwest, featuring on-campus reef tanks.

Plan an in-person or virtual visit: www.otterbein.edu/visit Only To connect on intern partnerships: Otterbein. [email protected] Westerville, Ohio

Conservation focus, Crowd-pleasing results. For more than 25 years WDM has collaborated with zoos and cultural institutions to create exceptional design soloutions.

Look us up here at the AZA 2020 Annual Conference where we will be sharing Case Studies detailing our process on projects: Cleveland Metroparks Zoo’s Asian Highlands Phoenix Zoo’s Entry Oasis Cleveland Metroparks Zoo’s Rosebrough Tiger Passage

Video interviews of our team and clients: Master Planning: Positioning Your Zoo for Success Improving Guest Experience Exhibit Design and Your Mission

316.262.4700 Left: Scott Ramser, AIA, WDM Principal wdmarchitects.com Right: Matt Schindler, AIA, WDM Principal GENERAL INFORMATION

We’re ready for a great week! Did You Know? The Columbus Zoo and Aquarium is one of only seven zoos in North America to house Tasmanian devils.

#AZA2020 since 1995 Wildlife Park Wildlife Chahinkapa Zoo Chahinkapa Sequoia Park Zoo Sequoia Park Cameron Park Zoo Park Cameron Texas State Aquarium State Texas www.facebook.com/zoosaquariums @AZAConf ZooAmerica North American ZooAmerica CONGRATULATIONS CONGRATULATIONS CENTURY AWARDEES CENTURY All have been continuously accredited All have TO THE 2020 QUARTER QUARTER THE 2020 TO GET ENGAGED! VIRTUAL ZOO DAY ZOO VIRTUAL and Aquarium Zoo Columbus the by will be hosted day Zoo 6:00 PM EDT. 4:00 PM to at 18th, from September on Friday, EVALUATIONS making each conference—whether to AZA is dedicated the after Shortly than the last. in-person or virtual—better survey. an electronic will receive attendees Conference, Live help to comments your and share the survey Please complete the Conference. improve shape and continuously

@AZAConf #AZA2020

SOCIAL MEDIA on various the Conference at while with colleagues Connect on Find the Annual Conference sites. social networking Facebook: VIRTUAL CGF AUCTION CGF VIRTUAL provide to Fund continues Grants Conservation AZA’s Support work. conservation extraordinary funding for during the all week online, bidding on items by CGF AZA’s the for be registered do not need to You Conference. Virtual the end will close at auction The bid on items! to Conference 6:00 PM EDT. 18 at September on Friday, Day Zoo of Virtual the globe— around programs conservation benefit Proceeds bid! your place to be sure www.facebook.com/AssociationOfZoosAndAquariums or on Twitter: magazine, Accreditation resources, and learn more about about and learn more resources, Accreditation magazine, AZA member services. AZA CENTRAL in the Exhibit virtual booth located Central AZA Visit of Connect editions can access you Here Hall LIVE! page. ACCESSIBILITY do not pose barriers conferences ensure to AZA strives require If you participating. people from exclude may that [email protected]. out to please reach assistance, CONFERENCE POLICIES CONFERENCE and productive, a safe, providing to AZA is committed all virtual meeting participants for environment welcoming to participant is expected and every Each and AZA staff. on the information more policies. For and follow understand see page 9. of Conduct, AZA Code is non-exhibitors of participants by Online solicitation prohibited. . www.aza.org/annualconference that times of events and dates schedule features The Active time zone. in the Eastern live will be broadcasted not but is encouraged, events in the live participation Recorded of the Conference. advantage take to required registered within 48 hours to will be available sessions the close after 90 days for be available participants, and will of the Conference. The 2020 AZA Virtual Annual Conference is the first-ever is the first-ever Annual Conference AZA Virtual 2020 The the Annual plans for the pandemic, Due to of its kind. Registration event. a fully-virtual to transitioned Conference visiting by the event throughout will be available VIRTUAL ATTENDEE GENERAL INFORMATION GENERAL ATTENDEE VIRTUAL CONFERENCE CODE OF CONDUCT 9

mobile: (301) 244–3337 mobile: (301) Dorsey Candice 244–3339 mobile: (301) Hoover Craig 244–3345 mobile: (301) Melissa Howerton Melissa Comments or insults based on appearance, age, age, or insults based on appearance, Comments etc. life, private or jokes stories comments, Sexual advances Sexual or dates for social invitations and unwanted Repeated intimacy physical remarks or sexist Condescending phone or (by messages explicit Sending sexually electronically) or images material or suggestive explicit sexually of Display gestures Sexually-suggestive All reports will be treated seriously and promptly. Incidents Incidents seriously and promptly. will be treated All reports of the victim, the privacy for will be handled with respect the given practical, extent to the and will be confidential also be made anonymously. may Reports circumstances. SEXUAL HARASSMENT SEXUAL of a sexual conduct is unacceptable harassment Sexual offended, uncomfortable, feel a person which makes nature or of conduct Examples intimidated. and/or humiliated a virtual in harassment sexual which constitute behavior to: not limited but are include, environment conduct Verbal/written • • • • • • conduct Non-verbal • • CONDUCT REPORTING UNACCEPTABLE conduct else is the subject of unacceptable or anyone If you of the AZA any please contact either in person or online, below. staff or of discrimination form any for tolerance AZA has zero or experience If you harassment. including sexual harassment, incidents of unacceptable or hear of any harassment observe of the any please inform you AZA asks that behavior, action: can take we so that following CONFERENCE CODE OF CONDUCT AND SAFETY AND OF CONDUCT CODE CONFERENCE Harassment, intimidation, or discrimination in any form. in any or discrimination intimidation, Harassment, of any abuse, or non-verbal including verbal abuse, Any member, AZA staff exhibitor, volunteer, speaker, attendee, other meeting participant. or any provider, service in the Exhibit sessions, any at Disruption of presentations AZA on the online by organized events any Hall LIVE!, or at platform. photography. Harassing taking screen presentations, slides of oral Photographing of activity and taking photos room/Q&A shots of chat to intent presenter—with from without permission posters distribute. without and other sessions of presentations Recording distribute. to with the intent presenter from permission include comments behavior of unacceptable Examples sexual age, identity or expression, gender gender, to related race, body size, appearance, physical disability, orientation, inappropriate origin, political affiliation; national religion, or images in public spaces sexual use of nudity and/or attendee, any or stalking or threatening in presentations; service member, AZA staff exhibitor, volunteer, speaker, or other meeting guest. provider, • • • • • • UNACCEPTABLE CONDUCT UNACCEPTABLE • PERSONAL SAFETY AND SECURITY PERSONAL SAFETY a provide to and online moderators with vendors AZA works all ask that all meeting participants. We for environment safe AZA staff any activity to questionable any report attendees see or small—if you is too action. No concern immediate for something. hear something, say CODE OF CONDUCT CODE and productive, a safe, providing to AZA is committed participants and all meeting for environment welcoming including attendees, participant, and every Each AZA staff. and service staff, Association exhibitors, volunteers, speakers, policies in and follow understand to is expected providers, apply expectations These spaces. all in-person and virtual including those held in events, all AZA meeting-related to conferences. with AZA conjunction

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CONFERENCE CODE OF CONDUCT 10 Issue a verbal or written warning or written a verbal Issue events AZA-sponsored at Suspend attendance meeting future any at attendance Prohibit If a person has been found to have harassed another person, person, another harassed have to found has been If a person place: take may of the following any • • • also an individual may by conduct of unacceptable Reports employer. an individual’s AZA to by be reported online or on-site, retaliation for tolerance AZA has zero reporting individuals for against a member facility at events. AZA-related at conduct unacceptable The AZA staff receiving the report will respect any and all and all any respect will the report receiving AZA staff The Unacceptable anonymous. remain to of the victim requests of repeated pattern of a larger be part may conduct regardless all such conduct AZA to Please alert harassment. your prefer if you even identity or job title, of the offender’s anonymous. remain to report be further may the matter a complaint, Upon receiving will be taken to Actions AZA Staff. additional by investigated with the victim of the harassing beforehand be discussed possible. where behavior, legal authorities will criminal nature, is of a If the complaint be notified. the AZA staff is not of a criminal nature, If the offense the victim from information will gather the report receiving steps. next and discuss Since 1995, the Disney Conservation Fund has directed more than $100 million to conservation organizations working to save wildlife, inspire action and protect the planet. We are also committed to conservation through the efforts of our Disney Team Wildlife scientists, veterinarians, animal care experts, and educators who work together to care for animals in the wild. We are grateful to work alongside you- our AZA colleagues and friends- to save animals from extinction and engage people to take action that will ensure that people and wildlife can thrive. Thank you for everything you do to protect the magic of nature.

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For information and bookings, please contact: Frank Rocco Marketing Director Tel: 415 847 1239 [email protected]

ART TO SAVE THE SEA SPONSORS

Let’s “paws” for a moment to thank our supportive sponsors of the conference! Did You Know? Three African leopards live in the Columbus Zoo and Aquariums’ Congo Expedition region—female, Sita, and brothers, Jaime and Tyrion (yes, named after the Lannister brothers from “Game of Thrones”!).

SCIENCE andand ANIMALS, PLATINUM SPONSORS PLATINUM Thank you to the 2020 Virtual Annual Conference Sponsors for your dedication and support! and your dedication for Sponsors Conference Annual Virtual to the 2020 you Thank Plan Design Build

Adventure Cove is now open at the Columbus Zoo and Aquarium! Roto was awarded the Theming & Interpretive design-build contract in 2019 and worked directly with the zoo on the themed animal enclosures, interpretive signage, immersive visitor-navigated environments, and unique media interactives.

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EDT MONDAY, SEPT. 14 TUESDAY, SEPT. 15 WEDNESDAY, SEPT. 16 THURSDAY, SEPT. 17 FRIDAY, SEPT. 18

10:00 AM COFFEE TALKS COFFEE TALKS COFFEE TALKS COFFEE TALKS COFFEE TALKS

10:30 AM

11:00 AM GENERAL SESSION GENERAL SESSION OPENING GENERAL SESSION GENERAL SESSION GENERAL SESSION Black Voices in Courageous Business Meeting / 11:00 AM – 11:45 AM Honors and Awards Wildlife Trafficking Conversation Incoming Chair Address 11:30 AM 11:00 AM – 12:00 PM 11:00 AM – 12:00 PM 11:00 AM – 12:00 PM 11:00 AM – 12:00 PM

12:00 PM EXHIBIT HALL LIVE! GRAND OPENING IDEA SHARING CHATS/ 12:30 PM 12:00 PM – 1:00 PM CONCURRENT SESSIONS CONCURRENT SESSIONS CONCURRENT SESSIONS ROUNDTABLES 12:15 PM – 1:45 PM 12:15 PM – 1:45 PM 12:15 PM – 1:45 PM 01:00 PM 12:15 PM – 1:45 PM

01:30 PM CONCURRENT SESSIONS EXHIBIT HALL LIVE! EXHIBIT HALL LIVE! EXHIBIT HALL LIVE! 02:00 PM 1:15 PM – 2:45 PM 1:45 PM – 2:45 PM 1:45 PM – 2:45 PM 1:45 PM – 2:45 PM

02:30 PM CONCURRENT SESSIONS 2:00 PM – 3:30 PM IDEA SHARING CHATS/ 03:00 PM GENERAL SESSION GENERAL SESSION CONCURRENT SESSIONS ROUNDTABLES Dr. Mark Plotkin Dr. B.N. Horowitz 2:45 PM – 3:45 PM 2:45 PM – 3:45 PM 3:00 PM – 3:45 PM 3:00 PM – 3:45 PM 03:30 PM EXHIBIT HALL LIVE! AND SOCIAL HOUR 04:00 PM SOCIAL HOUR COMMUNITY CONVERSATIONS 3:30 PM – 5:00 PM VIRTUAL ZOO DAY 4:00 PM – 5:00 PM 4:00 PM – 5:00 PM LIVE POSTER SESSION/ 04:30 PM Hosted by Columbus Zoo HAPPY HOUR and Aquarium 05:00 PM 4:00 PM – 6:00 PM 4:00 PM – 6:00 PM 05:30 PM THE BUZZ CONCURRENT SESSIONS THE BUZZ 5:15 PM – 6:15 PM 5:15 PM – 6:15 PM 5:15 PM – 6:15 PM 06:00 PM

06:30 PM DIRECTORS ONLY EVENT 6:30 PM – 7:30 PM 07:00 PM

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Empowering People. Saving Wildlife. The Columbus Zoo and Aquarium supports several gorilla conservation projects in Central Africa. In 1991, the Columbus Zoo also founded Partners In Conservation (PIC), a grassroots effort to protect African wildlife through humanitarian projects.

10:15 AM – 10:45 AM EDT Coffee Talks

11:00 AM – 11:45 AM EDT Sponsored By: Opening General Session

WELCOME TO THE VIRTUAL ANNUAL CONFERENCE!

The Association of Zoos and Aquariums (AZA) President and CEO, Dan Ashe, welcomes all to the ANIMALS, SCIENCE first-ever Virtual Annual Conference. Dan and AZA Chair of the Board,Dr. Chris Kuhar, will share and ENVIRONMENT remarks about the Association and the AZA community.

Dan Ashe Dr. Christopher Kuhar

President and CEO Executive Director Association of Zoos and Aquariums Cleveland Metroparks Zoo

12:00 PM – 1:00 PM Exhibit Hall LIVE! Grand Opening Get the first look at the 2020 Virtual Exhibit Hall, featuring more than 60 booths showcasing products, services, and new technologies for the zoo and aquarium community, as well as conservation organizations.

19 SYMBOL KEY This program track key will help you identify the primary professional interest for each session. MONDAY, SEPTEMBER 14 Attendees are encouraged to review all sessions for specific interests and learning opportunities.

Animal Management, Development/Fundraising Networking & Health & Welfare & Membership Idea Sharing

Aquarium Affairs Education Public Relations & Marketing

Business Operations Exhibit Hall LIVE! Trends & More

Volunteer & Intern Conservation General Sessions Engagement

CONCURRENT SESSIONS 1:15 PM – 2:45 PM EDT

1:15 PM – 2:45 PM EDT 1:15 PM – 2:45 PM EDT Aquarium and Zoo Energy and Water Conservation Conservation is Not Closed: Continuing Field Practices in Life Support Systems Conservation and Research During COVID-19

Track Sponsors: The COVID epidemic presents enormous challenges to all aspects of zoo and aquarium operations, including conservation and research. This session will outline both the challenges faced by zoos, aquariums and our conservation Energy and water conservation have become central partners, and how many of us have been able to sustain this sustainability goals for aquariums and zoos in recent years critical component of our mission. as the impact of fossil fuel power generation has been connected to global warming and the destruction of ocean Moderators: Dr. Eric Miller, Senior Counsel, Zoo Advisors habitats and the depletion of freshwater reserves. Our Dr. Richard Bergl, Director of Conservation, Education and team queried aquariums and zoos about their conservation Science, North Carolina Zoo practices in managing Life Support Systems (LSS). Our Long Term Planning and Partnerships Help Ensure study found that 100% of the survey respondents have Conservation Continuity instituted conservation practices in their aquarium Life • Tim Tetzlaff, Director of Conservation, Naples Zoo Support Systems. This presentation will review our findings and ask participants to discuss their sustainability efforts to An Effective Conservation Strategy Helps to Ensure broaden understanding of institutional conservation efforts. Continuity of Field Programs • Dr. Richard Bergl, Director of Conservation, Education and Moderator: Adam Mitchell, Principal, CambridgeSeven Science, North Carolina Zoo

Panelists Implications of COVID-19 for Our Approaches to Great Ape • Andrew Aiken, Director of Life Support, National Conservation Aquarium • Dr. Tara Stoinski, CEO, Dian Fossey Gorilla Fund International • Philip Steiner, Principal, Altieri Conservation Planning in a Time of Crisis • Dr. Jacob Owens, Director of Conservation, Los Angeles Zoo & Botanical Gardens

In-Country Capacity Building as a Cost-Effective Conservation Tool • Dr. Elizabeth (Lisa) Kelley, Director, WildCare Institute, Saint Louis Zoo

20 MONDAY, SEPTEMBER 14 1:15 PM – 2:45 PM EDT Renewals in Challenging Times Innovations in Service: New Philosophies, Non- • Kimberly Kirkhart, Director of Membership, Traditional Roles, Technical Advancements, and More! Santa Barbara Zoo

This session is NOT for the weak of heart. We WILL challenge On-Site Sales and the Challenges of Face-To-Face Sales in a your operational assumptions and you will evolve your New World service program. The TRUTH is innovations in service have • Jerry Padbury, Senior Director of Membership, been rapid fire lately and we are promoting opportunities John G. Shedd Aquarium that would not have been viable a year ago. Interns, Digital Advertising for Membership and Ticket Sales Volunteers, Managers, and other AZA staff in the trenches • Audrey Bedoucha, Senior Marketing Manager, will share, in their own voices, the service innovations they Zoo New England are passionate about including but not limited to novel opportunities, technologies, leadership, and philosophies through a series of ignite style presentations. You will leave 1:15 PM – 2:45 PM EDT with strategies for implementation and a network to help. On the Boards Moderator: Lace Garland, Manager, Volunteer Programs & Track Sponsors: Internships, New England Aquarium

Culture Change: Breaking Down Barriers with a Volunteer Inclusion Program • Kim Haas, Manager, Volunteer & Community Engagement, Exhibits need to respond to today’s challenges of animal Woodland Park Zoo welfare, real conservation initiatives and rising visitor

Context for Innovation expectations. This session offers a preview of how designers and institutions are approaching these issues, through • James Bluher, Volunteer Services Manager, Cleveland visitor experiences, added value revenue generation, nature Metroparks Zoo based play, and “on exhibit” animal management practices. Context for Inspiration Each project will be presented by designers and institution • Lace Garland, Manager, Volunteer Programs & Internships, representatives, to offer both perspectives. The session New England Aquarium includes both Zoo and Aquarium exhibits, representing a wide range of sizes and construction budgets.

1:15 PM – 2:45 PM EDT Moderator: Keith McClintock, Principal, Studio Membership Marketing Best Practices – Hanson|Roberts Then and Now Albuquerque Bio Park’s Asia Forest Track Sponsor: • Gregg Leicester, Principal, CLR Design • Stephanie Stowell, Associate Director, Albuquerque Membership is a vital part of our zoos and aquariums Biological Park from a cashflow and community perspective. Membership Owl Creek Marsh Pavilion, Virginia Aquarium marketing, to grow and stabilize these programs, is an • Sean Bourgeois, Vice President Facilities, Technology & interesting challenge in normal times, but these are not Life Support, Virginia Aquarium & Marine Science Center normal times. Learn how efforts of direct mail, email and digital campaigns, renewals and onsite sales have had to • Douglas Flandro, Associate, CambridgeSeven adapt after the challenges of the COVID-19 pandemic, the Baton Rouge Zoo Master Plan economic fallout and closures and reopenings. This session • Ace Torre, President, Torre Design Consortium, LTD will offer helpful perspectives from seasoned membership • Phillip Frost, Director, BREC’s Baton Rouge Zoo professionals who will share their real time experiences, challenges and new best practices in a new age. Native Predators, Sequoia Park Zoo • Michael Mercadante, President, Main Street Design, Inc. Moderator: Dana Hines, Vice President, Membership • Becca Hanson, Principal, Studio Hanson|Roberts Marketing, Membership Consultants, a Gabriel Group • Gretchen Ziegler, Director, Sequoia Park Zoo Company Orientation Plaza & African Savanna, Oklahoma City Zoo Impact of Email on Membership Acquisition Campaigns • Dr. Dwight Lawson, Executive Director & CEO, • Mark Miller, Director of Park Services and Guest Relations, Oklahoma City Zoo The Living Desert Zoo and Gardens • Emily Howard, Vice President, PGAV Destinations Direct Mail Campaign Management – Pre and Post COVID-19 • Andrew Nadauld, Director of Guest Relations, continued Utah’s Hogle Zoo

21 MONDAY, SEPTEMBER 14 Hippo River, Fresno Chaffee Zoo 1:15 PM – 2:45 PM EDT • Keith McClintock, Principal, Studio Hanson|Roberts The Call: Is Public Engagement the Solution to • Scott Barton, Executive Director, Fresno Chaffee Zoo Saving Species from Extinction

Amur Leopard & Snow Leopard Habitats, Sedgwick Track Sponsors: County Zoo • Dr. Jeff Ettling, CEO, Sedgwick County Zoo • Craig Rhodes, Vice President, Zoological Planning & Design, GLMV Architecture, Inc In recent years, zoos and aquariums have begun using public engagement as a tool to changing behavior and mobilizing their audiences to take action. Panelists will 1:15 PM – 2:45 PM EDT discuss how that role is emerging and its potential to be On the Empathy Front Lines: Research, Implications, transformative in the conservation impact of our institution. and Best Practices They will present models of how social change can be put During this session, speakers will present a series of into action at all levels of an institution and elaborate on independent studies and programs focused on the latest how zoos and aquariums can collectively lead a social research and program evaluation results of incorporating conservation movement. empathy messages and strategies. These include examining the relationships among visitors’ knowledge, empathy, Moderator: Robin Keith, Associate Director, Vision, and self-efficacy responses at various animal exhibits; Innovation and Strategy, San Diego Zoo Global investigating empathic reactions and perceptions of A Short History of Conservation Storytelling in Zoos and animal welfare during ambassador animal programs; Aquariums teaching the concept of empathy in a school-based • Tony Vecchio, Executive Director, Jacksonville Zoo informal science education program; and applying empathy research implications to practice-based recommendations. Case Study: Gorillas on the Line Implications of these findings will be discussed regarding • Grayson Ponti, Conservation Interpreter, Dallas Zoo how empathy can be positioned into an overall mission- Case Study: Gorillas on the Line focused learning agenda. • Katie Corr, Education Specialist, Cleveland Metroparks Zoo

Moderator: Dr. Jerry Luebke, Independent Consultant, San Diego Zoo Global’s Conservation Engagement Roadmap Chicago Zoological Society (Retired) • Emily Routman, Principal, Emily Routman Associates

The Shared Role of Empathic Concern and Action-Based Putting Conservation Engagement on the Floor Knowledge in Promoting Conservation Actions • Lisa Ostrego, Director of Guest Engagement, John G. • Dr. Jerry Luebke, Independent Consultant, Chicago Shedd Aquarium Zoological Society (Retired) Putting Conservation Engagement on the Floor The Impact of Interpretive Messaging and Animal Handling • Bricken Sparacino, Assistant Director of Live Interpretation, in Ambassador Animal Programs on Visitors’ Perceptions of Wildlife Conservation Society Animal Welfare and Empathic Responses • Dr. Matt Minarchek Using Social Change to Make a Difference for SAFE Species • Dr. Jackie Ogden, Consultant, Zoo Advisors Empathy in Practice: Exploring Science through an Empathic Lens to Increase Conservation Action in Another Awareness Day? Why They Are Worth all that Elementary Students Energy! • Samantha Martinson, Manager, Innovation & Engagement, • Amy Niedbalski, Director, Conservation Audience Research Zoological Society of Milwaukee & Evaluation, Saint Louis Zoo

Empathy Comparisons within and across Facilitated Experiences: Implications for Practice • Fran Mast, Research and Evaluation Associate, John G. Shedd Aquarium

22 MONDAY, SEPTEMBER 14 1:15 PM – 2:45 PM EDT Pun Intended Throw Out Your Strategic Plan. Should You Ditch • Elena Bell, Marketing and Public Relations Manager, Akron Your Plan in A Crisis? Why Knowing Your ‘Why’ Is Zoological Park More Important Than Ever

Track Sponsors: 1:15 PM – 2:45 PM EDT We’re All in This Together: Multi-Disciplinary Collaboration to Maximize Animal and Human Health We’ve all been trying to figure out how to navigate in a world During a Pandemic that has seen seismic change over the last six months and Track Sponsors: many may be questioning the value of long-term strategic planning. Why should we be doing five-year plans when the world can shift overnight? Because having a clear sense of purpose—knowing your why—sets the stage for everything you should be doing…pandemic or not. In this session, representatives serving in a variety of roles across the zoo community will share their unique Moderator: David Walsh, President, Zoo Advisors experiences in navigating the response to COVID-19. Presenters will demonstrate how every part of a facility’s Why You Need to Engage Your Community in Planning operations revolves around maintaining animal and human • Dolf DeJong, President, Toronto Zoo health, and discuss how new and existing networks Planning by Talking to Listening to Your Staff were used to share expertise for the benefit of the larger • Dr. Jeff Ettling, CEO, Sedgwick County Zoo zoological community. Participants will learn how creative thinking, collaboration, and whole community planning can The Importance of Having a Plan Which Reflects Your be used to identify solutions to ongoing problems stemming Unique Assets from this pandemic and beyond. A panel discussion and • Gary Siddall, Executive Director, Aquarium of Niagara Q&A will follow presentations. Implementing a New Strategic Plan During a Crisis Moderator: Ashley Zielinski, Operations Director, ZAHP, • Amber Christopher, Sr. VP for Guest Experience, Association of Zoos and Aquariums Denver Zoo

Zoo and Aquarium All Hazards Partnership

1:15 PM – 2:45 PM EDT • Zoo and Aquarium All Hazards Partnership: Dr. Yvonne Nadler, Senior Veterinary Advisor, ZAHP Unlocking the Code to Social Motivations in Social Media • Role of Animal Health Committee: Dr. Darin Collins, Director, Animal Health Programs, Woodland Park Zoo As social media is gaining popularity at an unprecedented • Understanding the Impact of SARS-COV-2 on Animal rate, we are delving into the consumer behavior responses to Health: Karen A. Terio DVM, Ph.D., DAVCP, Chief, social media imagery and messaging. What engages those Zoological Pathology Program, University of Illinois that follow AZA zoo social media channels? What images • So You Think You’re Ready to Respond to a Widespread, and messaging illicit a positive reaction? Is public response Long-Term Crisis?: Sue Wahlgren, Director, Cosley Zoo hard-wired or a product of one’s experiences? Join the • The Registrar’s Focus on Resiliency and Business emerging discussion. Operations: Rachél Watkins Rogers, Zoo Registrar and Moderator: Vincent Jeffries, Director of Marketing and Records Coordinator, Zoo Miami Public Relations, Akron Zoological Park • COVID-19 and Operations – How Do We Make the Work, Workable?: Kelly Murphy, EMS Coordinator, Admin to The Science of “Like” Operations, North Carolina Zoo • Vincent Jeffries, Director of Marketing and Public • Feeding Collections During COVID-19: Mike Maslanka, Relations, Akron Zoological Park Head of Nutrition Science, Smithsonian’s National Zoological Park Fixin’ To • The Executive Role in Pandemic Response: Dr. Hayley • Ellen Averill, Director of Marketing, Public Relations and Murphy, Deputy Director, Zoo Atlanta Design Services, Tulsa Zoo • Riding the Response Wave to Better Future Preparedness: Taking the Deep Dive Into Engagement Dr. Victoria Hall, Patrick T. Redig Endowed Chair in Raptor • Laura Rieder, Director of Marketing and Advertising, and Ecosystem Health, The Raptor Center Woodland Park Zoo • One Health: We’re All in This Together: Dr. Sharon Deem, Up Close, More Personal Director, Institute for Conservation Medicine, Saint • Brooke Wardrop, Senior Director of Marketing and Louis Zoo Communications, Zoo New England

23 MONDAY, SEPTEMBER 14

3:00 PM – 3:45 PM EDT General Session with Dr. Mark Plotkin

Dr. Plotkin is an ethnobotanist who serves as the President of the Amazon Conservation Team, which partners with indigenous peoples to protect traditional cultures and their rainforest homes. To date, ACT has partnered with over 60 tribes to map and improve management and protection of more than 80 million acres of ancestral rainforests. Though he has worked from Mexico to Argentina, most of his current research is focused on the northeast Amazon. The author of numerous books—including “Tales of a Shaman’s Apprentice,”—his most recent publication is “The Amazon – What Everyone Needs to Know,” from Oxford University Press.

Educated at Harvard, Yale and Tufts, Plotkin is quick to point that his initial education in natural history was at the Audubon Park Zoo in his native New Orleans.

Dr. Mark Plotkin

Co-Founder and President

Amazon Conservation Team

4:00 PM – 5:00 PM EDT Assessing The Impact Of Opening A New Exhibit On The Social Hour Columbus Zoo And Aquarium’s Animal Programs Black Footed Penguins (Spheniscus demersus) Take a break, connect with peers, and meet-up with • Zach England, Graduate Research Assistant, The Ohio colleagues. You never know who you will run into. State University

Evidence-Based Welfare Approach of Cheetahs (Acinonyx jubatus) at the Columbus Zoo and Aquarium 5:15 PM – 6:15 PM EDT • Brittany Fischer, Student, The Ohio State University The Buzz Bring Your Animals to Class: Tapping Regional Zoos and Track Sponsors: Aquariums for College-Level Instruction • Dr. Kathleen Ritterbush, Assistant Professor, University of Utah; College of Mines & Earth Sciences; Department of Geology & Geophysics You don’t want to miss this informal and enjoyable way to extend program learning into the evening. Curated by the Annual Conference Program Committee, this event will feature many short, individual talks presented in a new, interactive and fun format.

Moderator: Sean Devereaux, Director of Volunteer Engagement, Aquarium of the Pacific

A Novel Approach to Assessing California sea lion (Zalophus californianus) Welfare • Madeline Winans, Graduate Student, The Ohio State University

A Zoowide Approach to Group Training • Michelle Hanenburg, Pinniped Primary Keeper, Utah’s Hogle Zoo

What’s in A Name? How Using Clever Class Names Attracts Families with Young Children • Dawn Moon, Community Programs Supervisor, Cheyenne Mountain Zoo

24 Got 3D? VetCAT.com PROGRAM SCHEDULE & SPECIAL EVENTS TUESDAY, SEPTEMBER 15

Experience the wonder! At the Columbus Zoo and Aquarium, our mission is to lead and inspire by connecting people and wildlife. Since 2008, the Columbus Zoo has dedicated privately- raised funds to support research benefiting polar bears in the Arctic. The Columbus Zoo is also designated as an Arctic Ambassador Center by Polar Bears International.

10:15 AM – 10:45 AM EDT Coffee Talks

11:00 AM – 12:00 PM EDT General Session – Black Voices in Courageous Conversation on Racial Equity and Achieving our Mission

Join colleagues and guests as we bring together Black Voices from across the zoo and aquarium and conservation field to engage in courageous conversation on how racial inequity and injustice shows up in our field and how a sustained commitment to diversity, equity, access, and inclusion is critical to our achieving our missions.

Denise M. Verret Symone Johnson Barkley Corina Newsome

Chief Executive Officer and Manager of Education Community Engagement Zoo Director Programs Manager Los Angeles Zoo and National Aquarium Georgia Audubon Botanical Gardens Moderator

Tony Smith Lamar Gore

Regional Vice President Refuge Manager SSA Group John Heinz National Wildlife Refuge

27 TUESDAY, SEPTEMBER 15 28

Public Relations & Public Relations Marketing & Intern Volunteer Engagement Networking & Networking Idea Sharing & More Trends

Dr. Kayla Cranston, Director of Conservation Psychology Psychology of Conservation Director Cranston, Kayla Dr. Antioch University and Integration, Strategy Advisors Zoo Jackie Ogden, Consultant, Dr. Inform and Partner, Co-Founder Kubarek, Joy Dr. Research & Evaluation Education, of Conservation Searles, Director Vicki Zoo Metroparks Cleveland • • • • Join the discussion about the five research questions that that questions research the five about Join the discussion Social Science 2020–30 to guide AZA’s been identified have the social science will summarize We Agenda! Research been working have member institutions that goals research identify to process AZA’s and review 2010 since towards Participants of inquiry. in these areas growth opportunity for regarding ask questions to discussion will join a small group their institution how and discuss areas the 5 research agenda. We research them in their own consider could in the effective steps identify next to feedback will ask for Social Science 2020–30 the AZA’s of implementation Agenda. Research Advisors Zoo Jackie Ogden, Consultant, : Dr. Moderator and Societal Norms Social Justice Considering Social Change for Social Science Together Forward Moving and the Whole Person Conservation Track Sponsors: Track 12:15 PM – 1:45 PM EDT Research Social Science for Building an Agenda Development/Fundraising Development/Fundraising & Membership Education Exhibit Hall LIVE! General Sessions General

Animal Management, Animal Management, Health & Welfare Business Operations Business Conservation Aquarium Affairs Aquarium This program track key will help you identify the primary professional interest for each session. each session. for interest professional the primary identify you will help key track program This Attendees are encouraged to review all sessions for specific interests and learning opportunities. specific interests for all sessions review to encouraged are Attendees

SYMBOL KEY SYMBOL

Dr. James Danoff-Burg, Director of Conservation of Conservation Director James Danoff-Burg, Dr. and Living Desert Zoo The Engagement and Learning, Gardens Shark Trust Managing Director, Cox, Paul Trust Leopard Snow Deputy Director, Niranjan, Marissa Panda Red Manager, Fleming, Development Terrance Network CREW.UK Director, Managing Senior, Adam Dr. Lisa Dabek, Senior Conservation Scientist, Woodland Woodland Scientist, Lisa Dabek, Senior Conservation Dr. Zoo Park • • • • • • Conservation Education – How Can an Evolved NGO Can an Evolved – How Education Conservation Fill the GapPartnership Conservation Ocean of – Evolution NGO Leadership During COVID-19 – Cultivating and Partnership Connection NGO – Zoo Collaboration Commerce Times During Uncertain – Development Partners NGO – Zoo Engagement Commerce Conservation for Approaches New AZA – NGO – Field Conservation – Building a Healthier AZA – NGO – Field Conservation Commerce with Conservation Livelihood This engaging session will focus on adaption and evolution, adaption and evolution, on will focus session engaging This the vital efforts to and connect translate they and how conservation with field the wild From of conservation. and home with zoo at to NGO efforts, and programs commerce conservation education, aquarium conservation, Our panel includes operations. facing guest and related and education animal husbandry, zoo from leadership key as guest departments, NGO partners, as well conservation candid will provide They relations. conservation facing in only amplified their efforts COVID-19 how insight into their organization. for programs driving conservation & Sustainability President Vice Fischer, : Andrew Moderator Group SSA Conservation, CONCURRENT SESSIONS 12:15 PM – 1:45 PM EDT SESSIONS CONCURRENT Adapting and Evolving During COVID-19: Reigniting Reigniting During COVID-19: and Evolving Adapting and NGO’s Among AZA Institutions, Collaboration Programs Commerce Conservation 12:15 PM – 1:45 PM EDT

TUESDAY, SEPTEMBER 15 29

Christina Ward, CEO, Save the Giants (STG) the Save CEO, Ward, Christina and Zoo SECORE of Aquatics, Carl, Curator Mitch Henry Doorly Zoo – Omaha’s Board Advisory Aquarium and Aquarium California of Membership, Director Mindy Kashiwagi, of Sciences Academy Riverbanks Society Director, Riverbanks Monique Jacobs, & Garden Zoo Experience, of Guest President Ash Harris, Vice Mr. Society Zoological San Antonio • • • • • Saving the Giant River Otter River the Giant Saving – SECORE a Future Reefs Giving Coral : Sponsors Track used purposes—they’re many serve Membership cards to grant used they’re admission/benefits, free redeem to a tangible reminder they’re partners, reciprocal at discounts open time our members every exist our organizations that but producing all need membership cards, We their wallets! with logistical and fraught them can be costly and delivering fit that best find the elusive with us to challenges. Journey our sanity! and protects our missions serves Oakland Zoo Membership Manager, Scates, : Sarah Moderator Our Fulfillment Transitioned We – How Back Front to Process Fulfillment Sustainable and Fully Offsite Pass and Android with Apple Wallet Digital Member Cards 12:15 PM – 1:45 PM EDT Answer Elusive the for – Searching Member Cards Our Members! for Us and Easy for Is Easy That

Jackie Anderson, Educational Materials Coordinator, Coordinator, Materials Jackie Anderson, Educational Piaba Project Suzanne Smith, CEO, Amazon River Dolphin Conservation Conservation Dolphin River Amazon Suzanne Smith, CEO, (ARDCF) Foundation Karie Hajek, Volunteer Services Specialist, Cleveland Cleveland Specialist, Services Hajek, Volunteer Karie Zoo Metroparks North Carolina Coordinator, Volunteer Dan Radley, Fisher Fort at Aquarium Engagement, of Volunteer Director Beth Markowitz, Aquarium National Coordinator, Volunteer Education Davis, Cassandra of the Pacific Aquarium James Bluher, Volunteer Services Manager, Cleveland Cleveland Manager, Services Volunteer James Bluher, Zoo Metroparks • • • • • • • Project Piaba – Buy a Fish, Save a Tree Piaba – Buy a Fish, Save Project Saving a Species in an Unconventional Manner Species in an Unconventional a Saving Conservation begins in the community. Each panelist have have Each panelist begins in the community. Conservation the local involve that programs conservation successful Grassroots countries. in the range people and communities the into local support and puts money creates conservation the species and the environment. while protecting economy & Care of Animal President : Ric Urban, Vice Moderator Aquarium Mississippi Conservation, Volunteer Leaders: Expanding Communication and Expanding Communication Leaders: Volunteer Engagement Changed an One Volunteer How the Dream: CHASEing Organization Meaningfully Engage Your to Partnerships Leveraging Community During Crisis Connections Creating Volunteer Leaders: Expanding Communication and Expanding Communication Leaders: Volunteer Engagement In these challenging times, it is critical to leverage our limited our limited leverage to times, it is critical In these challenging and our communities. institutions support our to resources of network build a we communities, our strengthening By It can be times. during hard our institutions support for define do you begin—how to where know challenging to to important connection is the most What “community”? your reach in your within are communities Which build first? resources tools and the we discuss Join us as role? specific your to connections and sustain create, identify, needed to community. Volunteer Hughes, Education : Rebecca Moderator Aquarium Florida The Supervisor, 12:15 PM – 1:45 PM EDT Involvement – Community Conservation Diving into Based Field Conservation in Aquatic 12:15 PM – 1:45 PM EDT PM – 1:45 12:15 Conditions: in Adverse Building Community Can Use! You Tools

TUESDAY, SEPTEMBER 15 30

Windy Arey-Kent, Education Curator, North Carolina North Carolina Curator, Education Arey-Kent, Windy Pine Knoll Shores at Aquarium Corporate Achieving President, LCSW, CSP, Cindy Krosky, Inc Excellence, II, Elephants, Professional Carson Jones, Animal Care Birmingham Zoo Zoo Cincinnati Director, Human Resources Jeff Walton, Blank of Animal Care, Director Shannon McKinney, Zoo Park • • • • • Aligning your Perspective and Finding the Good and Finding Perspective your Aligning : Sponsors Track core. our very challenging us to us all, impacted COVID mental cuts and “survivors,” furloughs, massive Layoffs, became painfully family in our AZA health concerns Were waters. these uncharted all navigated as we obvious another COVID-like for prepared you Are prepared? you of your mental health status is the current What event? join us in part one role, of your Regardless organization? Mental health in AZA zoos part series discussing in a two mental health concerns what and aquariums. Learn your assess to ways impacting AZA organizations, are for mental health and strategies current organization’s events. future for preparing Chief Engagement Officer, Eckles, : Christine Moderator Zoo Blank Park Fatigue, Compassion of a Clear Understanding Constructing Impact It and the Destructive Stress Burnout and Cumulative in the AZA Industry is Having Generation: Tok the Tik to Generation the Greatest From Burnout, and Member Engagement, Team Understanding Belonging in AZA Institutions – Helping Employees Lot Parking it in the Can’t Leave You your will also Benefit Home & Work Self at Be their Best Organization in Grounded Staying for Strategies Re-ignited: Burnout to and Purpose in Unsettling Times Passion Your 12:15 PM – 1:45 PM EDT 12:15 PM – in AZA Zoos Being Well Mental Supporting Staff and Proactive 1: Awareness Part and Aquariums: Being Mental Well Overall for Strategies

Samantha Norton, Senior Director of Learning Programs, Programs, of Learning Senior Director Samantha Norton, John G. Shedd Aquarium and Advocacy Head of Conservation Thomas, Sarah Dr. Zoo Engagement, Auckland Debbi Stone, VP of Learning, The Florida Aquarium Florida The VP of Learning, Debbi Stone, Dr. Jo-Elle Mogerman, Director, North Campus, Jo-Elle Mogerman, Director, Dr. Zoo Saint Louis Zoo Park Lincoln Director, Zoo Megan Ross, Atlanta Zoo Director, Deputy Murphy, Hayley Dr. Wong Ying Wei Birmingham Zoo Deputy Director, Perkins, Lori • • • • • • • • The Lesson Is In How Well We Listen We Well Is In How Lesson The Online Community to Frame with an Empathetic Leading Engagement Adaptive Strategies for Delivering Our Mission; Finding Our Our Mission; Delivering for Strategies Adaptive ‘North Star’ During challenging times we are often able to focus and focus able to often are During challenging times we must We than our “normal” allows. pace a faster learn at solution, and from to problem change our thinking from Speakers succeed. to optimism in order hope and despair to the global learned through the lessons how will share on focus to continue to their institutions pandemic allowed and supporting staff audiences while engaging new mission, challenges. unprecedented through Experiences, of Learning Director : Allison Price, Moderator Zoo Park Lincoln Additional Considerations as an African American Woman American as an African Considerations Additional You Is Right for If Senior Leadership Determining Family Impact of The Experience Immigrant The the Journey Navigating Through story telling leaders will share their journeys and their journeys leaders will share telling story Through including family/ faced barriers they on navigating advice and discrimination. authentic leadership, balance, career these issues, into will dig deeper discussion A moderated can all we them, and ways through moving for strategies the future. for dismantle these barriers Professional Director, Rutherford, : Amy Moderator and of Zoos Association & Education, Development Aquariums Track Sponsors: Track 12:15 PM – 1:45 PM EDT our in to Leaning and Optimism: Resiliency Future Mission’s 12:15 PM – 1:45 PM EDT PM – 1:45 12:15 Journey the Leadership Navigating

TUESDAY, SEPTEMBER 15 12:15 PM – 1:45 PM EDT Trends in Zoo and Aquarium Populations Through the The SSP at 40: Using Trends and Data to Guide SSP Program the Way We Re-Imagine Cooperative Population • Dr. Megan Brown, Director of Population Management Management Strategy, Association of Zoos and Aquariums

Track Sponsors: Who’s Driving the Trends in Our Animal Populations? An Analysis of The Species Within AZA Zoos and Aquariums • Jeff Sailer, President/CEO, Toledo Zoo

Animal Management Priorities in Zoos & Aquariums for The Future: Impressions from The Public and Zoo & Without broad, sweeping change to AZA Animal Programs, Aquarium Professionals practices, and resource allocation, many species will fail • Dr. David Powell, Director of Research Department of to exist in zoos and aquariums. Our community needs an Reproductive & Behavioral Sciences, Saint Louis Zoo Animal Program framework that supports cooperatively managed populations that are tied to and serve measurable A Plan for Re-Imagining the SSP Program and attainable goals. This session will describe the scientific • Hollie Colahan, Vice President of Living Collections, approaches and data analyses being used to re-imagine the Birmingham Zoo current SSP framework, guide allocation of resources among Animal Programs and enhance population management among AZA zoos and aquariums. 1:45 PM – 2:45 PM EDT Moderator: Stacey Johnson, Corporate Director of Exhibit Hall LIVE! Conservation and Research, San Diego Zoo Global Spend time exploring the many product and service providers in the Exhibit Hall LIVE! section of the agenda. Each exhibitor has provided information about their organization, including the opportunity to chat live with a representative.

3:00 PM – 3:45 PM EDT General Session with Dr. B.N. Horowitz

B.N. Horowitz, M.D., is on the faculty of Harvard Medical School, the Harvard Department of Human Evolutionary Biology and the David Geffen School of Medicine at UCLA. Her research focuses on the natural world as a source of insights into human pathology and developmental challenges. Her New York Times bestseller, Zoobiquity, was a Finalist in the American Association for the Advancement of Science Excellence in Science Books Award, a Smithsonian Top Book of 2012 and a Discover Magazine Best Book of the Year. It has been translated into seven languages and has been chosen as Common Read at universities across the country. The Nobel Assembly selected Zoobiquity’s theme of bio-inspired medicine for its 2019 Nobel Conference. Invited as Keynote Speaker, Dr. Horowitz opened the conference with her address at the Nobel Forum in Stockholm, Sweden. B.N. Horowitz, M.D. She is the founder of the Zoobiquity Conference series and President of the International Harvard Medical School Society for Evolution, Medicine and Public Health. Her newly published book, Wildhood, uses Harvard Department of the evolutionary biology, neuroscience and animal behavior to explore the species-spanning Human Evolutionary Biology challenges of growing up. David Geffen School of Medicine at UCLA

31 TUESDAY, SEPTEMBER 15 32 Chat With Us Chat �� N�� N�� N��

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Keynote Speaker, Dr. Mark Plotkin Dr. Speaker, Keynote B.N. Horowitz Dr. Speaker, Keynote Black Voices Panelists: Symone Johnson Barkley, Corina Corina Johnson Barkley, Symone Panelists: Black Voices Gore Smith, and Lamar Tony Newsome, • • • Your chance to hear more from our General Session guest guest Session our General from hear more to chance Your and ideas. topics important into dive a deeper Take speakers. with: chat to Conversations Join the Community

4:00 PM – 5:00 PM EDT PM – 5:00 4:00 Conversations Community

TUESDAY, SEPTEMBER 15 33

Andrew Schucker, Senior Operations Manager – Volunteer Manager – Volunteer Senior Operations Schucker, Andrew Park Safari San Diego Zoo Services, Services, Supervisor – Volunteer Operations Scott, Lori Park Safari San Diego Zoo of Education, President Vice Kovaleski, Kerrie Maryland Zoo The Programs, and Volunteer Interpretation, in Baltimore High School, Recording Hereford Senior at Neha Tripathi, Council Leadership Teen Maryland Zoo’s Secretary, Dallas Zoo Services, Volunteer Director, Julie Bates, Dallas Zoo Summer Intern, Calvin Leischner, Engagement, John G. of Guest Director Lisa Ostrego, Shedd Aquarium John G. Action, of Conservation Director Jaclyn Wegner, Shedd Aquarium • • • • • • • • This past year the world was forced to find a new normal. find a new to forced was the world year past This Join a panel and aquariums? zoos for mean did that What lining of highlight the silver disciplines while they of diverse used this time to they how Discover surviving a pandemic. while audiences and expand barriers down break innovate, among clarity find to how Explore practices. best to adhering for feeling prepared of with the confidence chaos. Leave hold. may the future whatever Manager – Operations Senior Schucker, : Andrew Moderators Park Safari San Diego Zoo Services, Volunteer John G. Shedd Engagement, of Guest Director Lisa Ostrego, Aquarium and Training Volunteer of Rethinking the Dynamic World Engagement Volunteers Teen so that July Strategy Free Shifting Plastic Support Efforts Could Grant and Existing in a Pandemic – Internships Canceled Not Conservation: During a Pandemic Supporting Stewardship 5:15 PM – 6:15 PM EDT 6:15 PM EDT 5:15 PM – Our has Made a Pandemic the Norm: How Disrupting Nimble More Organizations

Dr. Geoff Pye, Animal Health Director, Disney’s Animal Disney’s Animal Health Director, Geoff Pye, Dr. Kingdom Disney’s Manager, Operations Beth Nolan, Veterinary Dr. Animal Kingdom Dr. Scott Terrell, Director, Animal and Science Operations, Operations, Animal and Science Director, Terrell, Scott Dr. and Environment Animals, Science, Disney’s Jason Orlando, Director of Operations, Cleveland Cleveland of Operations, Director Jason Orlando, Society Zoological • • • • Trusting the Science in a Crisis: Strategic Decision Making in a Crisis: Strategic the Science Trusting and Actions During an Supporting the Staff the People: Don’t Forget Animal Health Crisis Leading with Transparency and Trust in A Crisis: Effective in A Crisis: Effective and Trust with Transparency Leading and Collaboration Communication #leadershipmatters #scienceisimportant Competent Competent #scienceisimportant #leadershipmatters not (and are crisis management needs leaders who value using science Leaders experts. subject matter by) threatened decisions and actions, emphasizing communication drive to and caring all lines of business, across and collaboration successful for allowed about both animals and staff management of an animal health crisis and of the physical the staff. by felt and emotional fatigue Disney’s Animal Health Director, Geoff Pye, : Dr. Moderator Animal Kingdom Track Sponsors: Track Interviewer for Discussion for Interviewer Track Sponsor: Track a unique has developed Zoo Omaha’s 48 years, the last Over in Omaha 500 businesses over Each year membership drive. 650 and over participate community and the surrounding memberships. This and sell Zoo market to help volunteer membership programs than other corporate is different drive discounts do not receive companies participating in that of the Omaha Zoo in all, the format on memberships. All 50% of their sell over them to allows membership drive have they how Learn 5 weeks. in just annual memberships their keep to of volunteers the power and harnessed created a membership low. acquire to costs Henry Omaha’s Membership Manager, Fox, : Sara Moderator & Aquarium Doorly Zoo CONCURRENT SESSIONS 5:15 PM – 6:15 PM EDT 6:15 PM PM – 5:15 SESSIONS CONCURRENT Competent Crisis Control: #leadershipmatters #leadershipmatters Crisis Control: Competent #scienceisimportant 5:15 PM – 6:15 PM EDT 5:15 PM – 6:15 PM EDT 5:15 PM – 6:15 PM EDT 6:15 PM EDT 5:15 PM – Membership Drive Driven Volunteer Community

TUESDAY, SEPTEMBER 15 34 continued

Jennifer Rawlings, Aquarium Curator, Riverbanks Zoo Zoo Riverbanks Curator, Aquarium Rawlings, Jennifer and Gardens Aquarium Adventure Curator, General NIkki Grandinetti, • • Rapid FIRE session and discussion on CORAL Conservation: Conservation: on CORAL and discussion Rapid FIRE session one facility’s How Conservation. Coral Communicating to be unique but an example holding may to approach wasn’t What budget and space. staff, others with limited coral of COST The and benefits. expected—commitment we didn’t know we Curiosities – Things Coral conservation. to How parents. foster being coral before know needed to conservation. coral for “yes” get to Coordinator, Project AZA-FRTRP : Beth Firchau, Moderator and Aquariums of Zoos Association and Benefits Investment Conservation: Coral Count Foot Square – Making Every Conservation Small Space Earned media is still a ‘free’ opportunity to reach new new reach opportunity to a ‘free’ is still Earned media existing or strengthen messages new and share audiences familiar keepers get to how will cover session ones. This to how and available of interviews formats with the various and reporters will help direct speaking points that prepare consistent. messaging your keep and Social Media Public Relations : Rachel Wright, Moderator Mountain Zoo Cheyenne Manager, Sponsors: Track your at and inclusion efforts diversity increase to Looking the impacts of implicit looks at session This or aquarium? zoo the from biases on the planning and design processes will leave Participants level. the organizational individual to identify and mitigate to and resources with the awareness and polices, our programs, make to implicit biases in order our users. for and welcoming inclusive more spaces Coordinator, Program Garica, Education : Jennifer Moderator Zoo Greenville 5:15 PM – 6:15 PM EDT 5:15 PM – 6:15 PM EDT on the A Rapid-FIRE Session Water: on The Smoke AZA-FRTRP 5:15 PM – 6:15 PM EDT – 6:15 5:15 PM Interviews for Keepers Prepping 5:15 PM – 6:15 PM EDT Implicit for the Barriers: Accounting Past Reaching Design and Program Biases in Planning

Cameron Plese, US Representative, Roundtable on Roundtable US Representative, Plese, Cameron Oil Palm Sustainable & Marketing, VP of Development Gazibara, Tracey Mountain Zoo Cheyenne Manager, Program Advocacy Wildlife Shervin Hess, Zoo Oregon Consultant, Education Conservation Pletcher, Nette Creative Kneez Beez Oil Palm Sustainable Senior Coordinator Thomason, Katie International Conservation Markets, Elizabeth Mulkerrin, Vice President of Education, Omaha’s Omaha’s of Education, President Vice Elizabeth Mulkerrin, & Aquarium Henry Doorly Zoo Zoo Children’s Lincoln Director, John Chapo, Park Wildlife Trek Northwest Rick Dietz, Deputy Director, • • • • • • • • Panelists As leading conservation organizations, zoos and aquariums and zoos organizations, As leading conservation bridge the link between to than anyone poised better are asking are While we conservation. and wildlife consumers palm oil, around change their behaviors to our visitors In this session, institutions? of our own asking we are what discuss on this topic; of zoos the experience will share we and what zoos can engage with RSPO; and how certification the at engage with corporations the opportunities to are of palm oil. forefront – HUTAN Scientific Director, Ancrenaz, Marc : Dr. Moderator Program Conservation Orang-utan Kinabatangan Developing Empathy and Life-Long Stewards of Wildlife Wildlife of Stewards and Life-Long Empathy Developing Play Through Breaking = Record + Education Engagement + Experiences Attendance Park Wildlife Trek Northwest at Area Play Kids’ Trek The zoo and aquarium community continue to seek out seek to continue and aquarium community zoo The the visitor and enhance complement that experiences new the benefits of utilizing explore Join us as we experience. Iconic animal exhibits. live to counterpart as a worthy Play ability to the have outdoor) (both indoor and features play and brand, your the visibility to enhance time, dwell increase engagement. visitor stimulate Roto Partner/COO, : Allen Boerger, Moderator Track Sponsors: Track 5:15 PM – 6:15 PM EDT 5:15 PM – 6:15 PM EDT to Approach A New Oil Boycott: Palm Beyond Awareness Consumer 5:15 PM – 6:15 PM EDT – 6:15 5:15 PM Play Engagement thru Visitor Increase

TUESDAY, SEPTEMBER 15 35

Reuben Maness, Senior Manager, Multimedia, Oakland Zoo Senior Manager, Maness, Reuben Oakland Zoo Associate, Daniel Flynn, Marketing Oakland Zoo Assistant, Marketing Isabella Linares, • • • How marketing can create out-of-the-box programming programming out-of-the-box can create marketing How in revenue interests both the Zoo’s serve to opportunities support. and developmental brand-marketing, generation, live- idea like of a mainstream Seeing the popularity a step concept and then taking that on Facebook, streaming a and producing platform a proprietary creating further by broadcast subscriber-paid daily live exclusive, fully-formed, the challenges, discuss We’ll capability. interactive —with “Behind experience. our learned from benefits, and lessons created was Oakland Zoo at & Interactive!” – Live the Scenes order. in Place” “Shelter during the COVID-19 & Communications, Marketing : Erin Harrison, VP, Moderator Oakland Zoo Panelists 5:15 PM – 6:15 PM EDT – 6:15 5:15 PM Guest Subscriber-Based Using Marketing-Driven, Revenue Drive to Platform Engagement

Erin McNally, Relief Licensed Veterinary Technician – Technician Veterinary Licensed Relief Erin McNally, Zoos/Aquariums Cindy Krosky, CSP, LCSW, President, Achieving Corporate Corporate Achieving President, LCSW, CSP, Cindy Krosky, Inc Excellence, Greg Whittaker, Animal Husbandry Manager, Rainforest & & Rainforest Manager, Animal Husbandry Whittaker, Greg Inc. Moody Gardens, at Aquarium Sara Stevens, Aquatics Manager, Butterfly Pavilion Butterfly Manager, Aquatics Stevens, Sara • • • • Living Through The Crisis The Living Through Getting to the Heart of the Matter: Understand How to to How Understand the Matter: the Heart of Getting to or After During Aid Before, First Psychological Provide an Event Mental health, Well-being, and Mindfulness have begun have and Mindfulness Mental health, Well-being, couple the last over significantly more be discussed to people in the zoo more is obvious; reason The of years. of the effects experiencing are and aquarium industry This and trauma. burnout, animal loss, fatigue, compassion to join in learning levels all staffing welcomes part 2 session unhealthy vs. and identifying healthy about self-care more knowledge, with new away should walk audience habits. The beneficial. are that resources find to and how helpful tools, resistance, increasing building resiliency, on will focus We and the the individual, the team, for recovery and improving organization. of Animal Collections, Director : Jeff Halter, Moderator Mountain Zoo Cheyenne : Sponsors Track How To Get To “Yes” and Making It Work With What You Have You What With It Work and Making “Yes” Get To To How The Unexpected: What We Didn’t Know We Needed To To Needed We Know Didn’t We What Unexpected: The Parents Foster Coral Becoming Before Know 5:15 PM – 6:15 PM EDT and in AZA Zoos Being Well Mental Supporting Staff Increasing 2: Building Resiliency, Part Aquariums: Recovery and Improving Resistance,

e x h i b i t d e s i g n • architecture • l a n d s c a p e architecture

CLR Design is an award-winning architectural and landscape architectural firm focused on designing zoological and botanical spaces around the world that inspire, educate, preserve and protect.

833 Chestnut Street, Suite 909 34921 Calle del Sol Philadelphia, PA 19107 Capistrano Beach, CA 92624 215. 564. 0250 215. 564. 0250 For more information please visit www.clrdesign.com

EVOLUTIONARY THINKING IN HABITATS® e x h i b i t d e s i g n • architecture • l a n d s c a p e architecture

CLR Design is an award-winning architectural and landscape architectural firm focused on designing zoological and botanical spaces around the world that inspire, educate, preserve and protect.

833 Chestnut Street, Suite 909 34921 Calle del Sol Philadelphia, PA 19107 Capistrano Beach, CA 92624 215. 564. 0250 215. 564. 0250 For more information please visit www.clrdesign.com PROGRAM SCHEDULE & SPECIAL EVENTS WEDNESDAY, SEPTEMBER 16

Zoo and aquarium professionals like to be a head above the rest in making an impact! Did You Know? The Columbus Zoo and Aquarium and the Cheyenne Mountain Zoo are the co- founders of the giraffe plasma back and, along with several other collaborating zoos, work to consistently collect large volumes of plasma from giraffes to send to animals in need of a transfusion.

EVOLUTIONARY THINKING IN HABITATS® WEDNESDAY, SEPTEMBER 16 WEDNESDAY, SEPTEMBER 16

10:15 AM – 10:45 AM EDT Coffee Talks

11:00 AM – 12:00 PM EDT Sponsored By: General Session – Honors and Awards

Recognize colleagues as the Chair of the Board, Dr. Chris Kuhar presents this year’s service awards and Accreditation report.

Sue Chin, Chair of the Honors & Awards Committee will announce the winners of the following awards:

• Volunteer Engagement Award

• Green Award

• Angela Peterson Diversity Award

• Excellence in Marketing Award

• Education Award

• Research Award (NEW AWARD)

• Edward H. Bean Award Susan Chin, FAIA

• North American Conservation Award Vice President of Planning and Design and Chief Architect • William G. Conway International Conservation Award Exhibition and Graphic Arts • Exhibit Award Department

Wildlife Conservation Society

12:15 PM – 1:45 PM EDT Idea Sharing Chats/Roundtables Explore topics and chat virtually with colleagues. Visit virtual.aza.org for a list of Roundtable Topics.

38 WEDNESDAY, SEPTEMBER 16 39

Public Relations & Public Relations Marketing & Intern Volunteer Engagement Networking & Networking Idea Sharing & More Trends

Leader, Eco Mare Terra International LLC International Terra Mare Eco Leader, Service Frank Kohn, Biologist – CITES Specialist, US Fish & Wildlife US Fish & Wildlife – CITES Specialist, Biologist Kohn, Frank Steve Olson, Senior Vice President, Government Affairs, Affairs, Government President, Olson, Senior Vice Steve Beth Firchau, AZA-FRTRP Project Coordinator, Coordinator, Project AZA-FRTRP Beth Firchau, Project Wildlife Keystone Randall, America’s Julie Anton Association of Zoos and Aquariums of Zoos Association Association of Zoos and Aquariums of Zoos Association : Steve Olson, Senior Vice President, Government Government President, Olson, Senior Vice : Steve Moderator but this session will examine a number of non-legislative, a number of non-legislative, will examine but this session will include topics session This the AZA community. before Endangered Species: Recovery and Reintroduction/Wildlife and Reintroduction/Wildlife Species: Recovery Endangered Florida Reef Tract Rescue Project Florida Reef Tract non-regulatory challenges and opportunities that are are challenges and opportunities that non-regulatory world, especially from a government affairs perspective perspective affairs a government especially from world, animals, zoo-parks partnerships, coral rescue, and wildlife and wildlife rescue, partnerships, coral animals, zoo-parks such as: endangered species care/recovery/reintroduction, species care/recovery/reintroduction, such as: endangered We don’t know what the future holds in a post-COVID holds in a post-COVID the future what don’t know We confiscations at the ports and borders. confiscations disaster preparation/response, air transport of zoological of zoological air transport preparation/response, disaster Confiscations Track Sponsors: Track Affairs, Association of Zoos and Aquariums of Zoos Association Affairs, Partnership Zoo-Parks Air Transport 2:00 PM – 3:30 PM EDT COVID-19 World COVID-19 AZA Government Affairs Initiatives in a Post- Initiatives Affairs AZA Government • • • • Development/Fundraising Development/Fundraising & Membership Education Exhibit Hall LIVE! General Sessions General

Animal Management, Animal Management, Health & Welfare Business Operations Business Conservation Aquarium Affairs Aquarium Attendees are encouraged to review all sessions for specific interests and learning opportunities. specific interests for all sessions review to encouraged are Attendees This program track key will help you identify the primary professional interest for each session. each session. for interest professional the primary identify you will help key track program This

SYMBOL KEY SYMBOL

Park Zoo Park Park Nicolette Canzoneri, Conservation Behavior Coordinator, Coordinator, Behavior Conservation Canzoneri, Nicolette Kerston Swartz, Director of Public Affairs & Advocacy, & Advocacy, of Public Affairs Director Swartz, Kerston Mary Jackson, Audience Research Supervisor, Woodland Woodland Supervisor, Research Mary Jackson, Audience Autumn Russell, Director of Education, Akron Zoological Zoological Akron of Education, Director Russell, Autumn Woodland Park Zoo Park Woodland Action Research Action : Nicolette Canzoneri, Conservation Behavior Behavior Conservation Canzoneri, : Nicolette Moderator how the process can be adapted when unforeseen when unforeseen can be adapted the process how Park Zoo and Houston Zoo. We will also discuss the practical the practical also discuss will We Zoo. and Houston Zoo Park to, and examples of the process in action at the Woodland the Woodland in action at of the process and examples to, Dodge, Duck, Dip, Dive: The Flexibility of Data-Driven Data-Driven of Flexibility The Dive: Duck, Dip, Dodge, Programs Bringing Partners to the Table: Leveraging Internal and Internal Leveraging the Table: to Bringing Partners Change Champion Behavior to Relationships External Park Zoo Park Encourage Behavior Change in Zoo Staff Change in Zoo Behavior Encourage marketing (CBSM) can be adopted for use in zoos and zoos use in for can be adopted (CBSM) marketing aquariums, the variety of programming it can be applied of programming aquariums, the variety Coordinator, Action Research Action Coordinator, Using Elements of Community Based Social Marketing to to Based Community Using Elements of Social Marketing CONCURRENT SESSIONS 2:00 PM – 3:30 PM EDT SESSIONS CONCURRENT strengths and challenges when incorporating CBSM and and challenges when incorporating strengths events (e.g., a global pandemic) radically shift capacity, shift capacity, radically pandemic) a global (e.g., events and goals. expectations, Cruising Towards Behavior Change: Our Introduction to to Change: Our Introduction Behavior Cruising Towards Making Conservation Behavior Change Possible: Change Possible: Behavior Making Conservation Applying Community-Based Social Marketing at Woodland Woodland at Social Marketing Applying Community-Based Stories and Advice to Keep Moving Forward Moving Keep to and Advice Stories This session will discuss how community-based social community-based how will discuss session This 2:00 PM – 3:30 PM EDT • • •

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WEDNESDAY, SEPTEMBER 16 40 continued

Park Zoo Park San Diego Zoo Global San Diego Zoo Michael Mace, Corporate Director of Animal Collections, of Animal Collections, Director Corporate Michael Mace, Gary Siddall, Executive Director, Aquarium of Niagara Aquarium Director, Gary Siddall, Executive Frank Fieseler, Chief Financial Officer, Brevard Zoo Brevard Chief Financial Officer, Fieseler, Frank Phoenix Zoo EVP & CFO, Bonnie Mendoza, Woodland of Finance, Senior Director Krueger, Valerie : Sara Walker, Senior Advisor on Wildlife on Wildlife Senior Advisor Walker, : Sara Moderator : Zachary Winfield, Vice President, Zoo Advisors Zoo President, Vice : Zachary Winfield, Moderator because of the heightened global awareness about human, global awareness because of the heightened impacts the earth’s biodiversity. Furthermore, wildlife wildlife Furthermore, biodiversity. impacts the earth’s Berra once said, “It is tough to make predictions, especially predictions, make to said, “It is tough once Berra that wildlife trafficking is an international crisis that has crisis that international is an trafficking wildlife that global by an unprecedented which is fueled trafficking, and endangered threatened driving many wildlife, to threat damages welfare, to human health and poses risks trafficking criminal and fuels transnational the global economy, this round-table style discussion, we’ll discuss perspectives perspectives discuss we’ll discussion, style this round-table but about how crisis, the current managing through they’re it might be. whatever one, the next for preparing they’re financial planning for uncertainty. We’ll hear from some We’ll hear from for uncertainty. financial planning Panelists networks and government corruption. With approximately approximately With corruption. and government networks and zoos AZA-accredited the globe, across projects This session trafficking. end—wildlife eventually reduce—and track, in the education session trafficking wildlife proposed will explore the new challenges and opportunities presented challenges and opportunities presented the new will explore health and the impacts of illegal and ecosystem wildlife in tandem with the created was session This trade. wildlife and of zoos highlight some of the efforts to with the intent aquariums, other organizations, and government partners. and government aquariums, other organizations, animal species to the brink of extinction, and negatively and negatively the brink of extinction, animal species to to a critical role play positioned to well aquariums are about the future.” 2020 has shown us the speed with which has shown 2020 about the future.” In course. wildly new can set us on a event an unpredictable 200 million annual visitors and extensive conservation conservation and extensive 200 million annual visitors Wildlife Confiscations Network Confiscations Wildlife on and strategies for medium and long-range business and business long-range medium and for on and strategies how about not just minds in the industry of the brightest devastating impacts for both animals and humans. Wildlife both animals and humans. Wildlife impacts for devastating is a significant products, and wildlife wildlife demand for Track Sponsors: Track As noted philosopher and occasional baseball player Yogi Yogi baseball player and occasional philosopher As noted Business Planning for Uncertainty Planning for Business The Association of Zoos and Aquariums (AZA) recognizes (AZA) recognizes and Aquariums of Zoos Association The Aquariums Zoos and of Association Trafficking, 2:00 PM – 3:30 PM EDT 2:00 PM – 3:30 PM EDT PM – 3:30 2:00 Combating Wildlife Trafficking in a COVID-19 World COVID-19 in a Trafficking Wildlife Combating • • • • •

Jenny Koch, Marketing Director, Cheyenne Mountain Zoo Cheyenne Director, Marketing Koch, Jenny Zoo Oklahoma City Officer, Chief Marketing Heanue, Greg Katie Smith, Vice President of Marketing, Audubon Zoo Audubon of Marketing, President Smith, Vice Katie Kaiti Chritz, Communications Manager, Potter Park Zoo Park Potter Manager, Chritz, Communications Kaiti Dr. Leigh Clayton, VP of Animal Care, New England New Care, VP of Animal Clayton, Leigh Dr. George Parsons, Curator, John G. Shedd Aquarium Curator, Parsons, George Kevin Curlee, Animal Operations Manager, Disney’s Disney’s Manager, Animal Operations Curlee, Kevin Hap Fatzinger, Director, North Carolina Aquariums North Carolina Director, Hap Fatzinger, Aquarium The Seas The : Ryan Bickel, Chief Marketing Officer, Officer, Chief Marketing Bickel, : Ryan Moderator : Adrienne Rowland, Director, Shark Reef Reef Shark Director, Rowland, : Adrienne Moderator big ideas that worked for other aquariums and zoos that you you that aquariums and zoos other for worked big ideas that have been increasing their aquatic exhibits to compliment a compliment to exhibits their aquatic been increasing have Blank Park Zoo Blank Park tools and resources to assist the community. assist to and resources tools to understand the challenges before us in both the terrestrial the terrestrial us in both challenges before the understand to Reconnect with Nature Reconnect Kids Love the Zoo Kids Love Ethical Acquisitions of your Aquatic Species Aquatic your of Ethical Acquisitions Larval Programs Larval freshwater, marine and invertebrate species. The Aquatic Aquatic The species. marine and invertebrate freshwater, rapid-fire session. Learn about the creative strategies and strategies Learn about the creative session. rapid-fire Sustainability Committee has been focused on developing on developing has been focused Committee Sustainability water feature or including multi exhibit buildings that feature, feature, that buildings or including multi exhibit feature water Sustainable Management and the ICP Management Sustainable and aquatic populations. Then we can be ready but also can be ready we Then populations. and aquatic each other’s from or learn issues with common assist successes. In addition to the growth of aquariums, zoos of aquariums, zoos the growth In addition to successes. can put to work in your own marketing efforts. marketing own in your work can put to campaigns from AZA institutions will be presented in this will be presented AZA institutions campaigns from OKC Zoo’s Sip & Stroll Zoo’s OKC Aquarium at Mandalay Bay Mandalay at Aquarium As professionals in aquariums and zoos, it is our obligation obligation it is our and zoos, in aquariums As professionals Best of Marketing – Rapid Fire of Marketing Best Audubon Zoo Lions: The Roar Returns Lions: The Zoo Audubon Aquatic Welfare & Longevity & Longevity Welfare Aquatic The most intriguing, impactful, and successful marketing marketing intriguing, impactful, and successful most The 2:00 PM – 3:30 PM EDT 2:00 PM – 3:30 PM EDT PM – 3:30 2:00 Aquatic Populations Sustainability in Your Aquariums in Your Sustainability Populations Aquatic • • • • • • • •

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Partnerships, Los Angeles Zoo & Botanical Gardens Angeles Zoo Los Partnerships, Engagement, National Aquarium Engagement, National Park Zoo Park & Evaluation, Saint Louis Zoo Saint Louis & Evaluation, Conservation Programs, Research, and Funding, Chicago Research, Programs, Conservation Jess Kohring, Manager of Inclusion and Community Manager of Inclusion and Community Kohring, Jess Sarah Breen Bartecki, Senior Vice President of President Senior Vice Bartecki, Breen Sarah Curtis Bennett, Director of Equity & Community & Community of Equity Curtis Bennett, Director Amy Niedbalski, Director, Conservation Audience Research Research Audience Conservation Director, Niedbalski, Amy Dr. Bonnie Baird, Animal Welfare Scientist, Woodland Woodland Scientist, Animal Welfare Bonnie Baird, Dr. Zoological Society – Brookfield Zoo Society – Brookfield Zoological : Dr. Jo-Elle Mogerman, Director, North Campus, Jo-Elle Mogerman, Director, : Dr. Moderator building and co-development, and is intentionally grounded grounded and is intentionally building and co-development, in inclusion and equity. Sustainably applying this process applying this process Sustainably in inclusion and equity. implement both relevant and relatable projects, programs programs projects, and relatable implement both relevant Effective community engagement is truly about a process, engagement is truly about a process, community Effective journeys, their successes and challenges, and next steps for for steps and challenges, and next their successes journeys, King Conservation Leadership Academy Leadership King Conservation Institutional Commitment to a Culture of Inclusion of a Culture to Commitment Institutional requires a shift in mindset. In doing so, we are able to able to are we a shift in mindset. In doing so, requires their efforts. maintaining and growing Saint Louis Zoo Saint Louis within our departments, organizations, and industry and industry within our departments, organizations, and initiatives that best meet the needs and interests meet the needs and interests best that and initiatives So What? Turning Anecdotes into Actions into Anecdotes Turning So What? Undeveloped Zoological Park Zoological Undeveloped several institutions about their community engagement engagement about their community institutions several and Equity one that involves listening, understanding, relationship relationship understanding, listening, involves one that of our communities. In this session, you will hear from will hear from you In this session, of our communities. Community Co-Design of Educational Programming with an Programming Educational of Co-Design Community Organizational Mission Organizational : Sponsors Track Engagement Authentic Community Engagement As Part of of Engagement As Part Community Authentic Shifting Organizational Mindsets about Community Community Mindsets about Shifting Organizational 2:00 PM – 3:30 PM EDT 2:00 PM – • • • • •

Manager, Oklahoma City Zoo Oklahoma Manager, Nature Vietnam Nature Metroparks Zoo Metroparks Disney’s Animal Kingdom Disney’s Medicine, Saint Louis Zoo Saint Louis Medicine, San Diego Zoo Conservation Society Conservation Stephanie Chandler, Behavioral Husbandry Manager, Husbandry Manager, Behavioral Chandler, Stephanie Kimberly Leser, Behavioral Husbandry and Welfare Husbandry and Welfare Behavioral Kimberly Leser, Quyen Vu, Founder & Executive Director, Education for for Education Director, & Executive Founder Vu, Quyen Kym Gopp, Curator of Conservation, Cleveland Cleveland of Conservation, Curator Gopp, Kym Rachel Salant, Curator, Behavioral Husbandry & Behavioral Rachel Salant, Curator, Angela Miller, Behavioral Husbandry Zoological Manager, Manager, Husbandry Zoological Behavioral Angela Miller, Dr. Christian Walzer, Director of Global Health, Wildlife of Global Health, Wildlife Director Walzer, Christian Dr. Dr. Sharon Deem, Director, Institute for Conservation Conservation for Institute Deem, Director, Sharon Dr. Rick Hudson, President, Turtle Survival Alliance Survival Turtle President, Rick Hudson, Nicki Boyd, Associate Curator of Behavioral Husbandry, Husbandry, of Behavioral Curator Associate Nicki Boyd, Akron Zoological Park Zoological Akron Ambassador Animals, Woodland Park Zoo Park Animals, Woodland Ambassador : Melissa Nelson Slater, Assistant Curator of Curator Assistant Nelson Slater, : Melissa Moderator have been able to develop or try some of these ideas. These of these ideas. These or try some develop to been able have lemonade! Learn how we used creativity and flexibility to and flexibility used creativity we how lemonade! Learn Behavioral Husbandry, Bronx Zoo/Wildlife Conservation Conservation Zoo/Wildlife Bronx Husbandry, Behavioral Did the Animals Notice When the World Shut Down? When the World Did the Animals Notice Keeping It Together When Everything Falls Apart Falls When Everything It Together Keeping Focusing on Behavior Management Opportunities During on Behavior Focusing facilities provide optimal care for animals. for optimal care provide facilities Maintaining Priority Behaviors in a Crisis to Prevent a Crisis Prevent in a Crisis to Maintaining Priority Behaviors range of facilities. If not for this situation, we may never never may we this situation, If not for of facilities. range Society Stories from the Field: Changing Behaviors to Protect Protect to the Field: Changing Behaviors from Stories Stories from the Field: At the Intersection of Human and of the Intersection the Field: At from Stories Stories from the Field: A Wildlife Confiscations Case Study Case Confiscations Wildlife Field: A the from Stories Unpredictable Situations Unpredictable strategies for focusing on behavior management will help on behavior focusing for strategies What do you do when life hands you lemons and closes lemons hands you do when life do you What Wildlife Wildlife Trafficking and One Health Trafficking Wildlife create behavior management opportunities across a wide opportunities across management behavior create down your zoo or aquarium due to a scary pandemic? Make Make a scary pandemic? or aquarium due to zoo your down Operational Changes Operational Track Sponsors: Track Making Lemonade: Getting Creative with Behavior with Behavior Getting Creative Making Lemonade: Closures Management During Facility Animal Health Through the Looking Glass: Behavioral Monitoring in Monitoring Behavioral Glass: the Looking Through Telling the Right Story and Igniting Public Action the Right Story Telling 2:00 PM – 3:30 PM EDT • • • • • • • • •

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WEDNESDAY, SEPTEMBER 16 42

Lutheran University Lutheran Hogle Zoo Education, Montreal Biodôme Montreal Education, University Conservancy Biological Diversity for Center Dr. Steven Vrooman, Professor of Communication, Texas Texas of Communication, Professor Vrooman, Steven Dr. Ashleigh Lutz-Nelson, Vice President, Snow Leopard Leopard Snow President, Ashleigh Lutz-Nelson, Vice Utah’s Primary Keeper, Pinniped Michelle Hanenburg, Coordinator, Species Condoms Endangered Baillie, Sarah Caitlin Mack, Graduate Student, Michigan State University Michigan State Student, Caitlin Mack, Graduate Etienne Laurence, Head of Public Programming and Head of Public Programming Etienne Laurence, Dr. Kelly George, Assistant Professor, The Ohio State Ohio State The Professor, Assistant George, Kelly Dr. Extend your time with exhibitors and make time to view view time to and make exhibitors time with your Extend to forget and don’t Hear about giveaways their services. the silent auction! bids in place 3:30 PM – 5:00 PM EDT 3:30 PM – Hour LIVE! and Social Exhibit Hall

: Sean Devereaux, Director of Volunteer of Volunteer Director : Sean Devereaux, Moderator interactive and fun format. interactive Engagement, Aquarium of the Pacific Engagement, Aquarium to extend program learning into the evening. Curated by by Curated the evening. learning into program extend to this event Committee, Program the Annual Conference Leopard Conservation in Nepal Conservation Leopard Factors Affecting Parental Social Behavior of The African African The of Social Behavior Parental Affecting Factors Dog in Captivity Painted Bolstering Credibility in Zoo Animal Welfare Science Science Animal Welfare in Zoo Credibility Bolstering will feature many short, individual talks presented in a new, in a new, short, individual talks presented many will feature Saving the Birds and the Bees with Safe Sex and the Bees with Safe Birds the Saving Social Media After Story-Driven Strategic, Sustainable, Conservation Through Animal Art Through Conservation : Sponsors Track You don’t want to miss this informal and enjoyable way way and enjoyable this informal miss to don’t want You Applying a Collaborative One Health Approach to Snow Snow to One Health Approach Applying a Collaborative Transmitting Content with a Mobile App: Quite a Challenge! a Mobile App: Quite with Content Transmitting Through Zoo-University Partnerships Zoo-University Through 5:15 PM – 6:15 PM EDT The Buzz The • • • • • • • “Facebook Zero” “Facebook

Development, Pueblo Zoo Development, Oregon Zoo Oregon Center Lillian Dypold Bui, Director of Giving & Resource of Giving & Resource Lillian Dypold Bui, Director National Director, Donor Relations Bowie, Jacqueline Mellissa Reed, Vice President of Finance, Akron Akron of Finance, President Vice Reed, Mellissa Kimm Fox-Middleton, Manager of Inspiration & Connection, & Connection, Manager of Inspiration Kimm Fox-Middleton, Misha Body, Director of Husbandry, California Science Science California of Husbandry, Director Misha Body, Rebecca Hughes, Education Volunteer Supervisor, Supervisor, Volunteer Hughes, Education Rebecca Aquarium Zoological Park Zoological The Florida Aquarium The : Pamela Holtz, Chief Development Officer, Officer, Holtz, Chief Development : Pamela Moderator : Chris Corpus, Conservation Programs Manager, Manager, Programs Conservation : Chris Corpus, Moderator balance priorities and to encourage collaboration to create create to collaboration encourage and to priorities balance luxury, but an essential ingredient for the success of your of your the success for ingredient but an essential luxury, Marketing and Guest Services professionals on how to to how on professionals Services and Guest Marketing Dallas Zoo In the past philanthropy was the “icing of the cake” for your your for the “icing of the cake” was philanthropy In the past In a world of varying personalities and workplace workplace personalities and of varying In a world Panelists Be Courageous and Lean In and Lean Be Courageous Fear Not! Using Empathy, Compassion, and Nonviolent and Nonviolent Compassion, Using Empathy, Not! Fear plays a role in philanthropy – either helping to raise money money raise – either helping to in philanthropy a role plays revenue plan. Now, philanthropic support is no longer a support philanthropic plan. Now, revenue world examples of conflicted workplaces and what resources resources and what workplaces of conflicted examples world & success. peace to guide teams to can be used & techniques a culture of philanthropy in your organization. in your of philanthropy a culture strategies of communication and coaching to develop develop to and coaching of communication strategies Wait, Which Door Is It Again? Entering the Conflict House the Conflict Entering Which Door Is It Again? Wait, or creating obstacles. Hear from Development, Finance, Finance, Development, from Hear obstacles. or creating organization and its mission. Everyone in an organization in an organization Everyone mission. and its organization cohesive effective teams. In this session, we’ll investigate real real investigate we’ll In this session, teams. effective cohesive environments, managers often need to develop diverse diverse develop need to often managers environments, Communication Tools to Create Positive, Supportive Teams Supportive Positive, Create to Tools Communication Track Sponsor: Track Akron Zoological Park Zoological Akron Resources, Effective Techniques for Managing for Techniques Effective Resources, Philanthropy Strategies for Communication and Coaching: Tools, Tools, Coaching: and Communication for Strategies 2:00 PM – 3:30 PM EDT 2:00 PM – 3:30 PM EDT PM – 3:30 2:00 Working Together to Create a Culture of Culture a Create to Together Working Conflicting or Divergent Styles in the Workplace the Styles in or Divergent Conflicting • • • • • •

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Sulango, a male orangutan at the Columbus Zoo and Aquarium, can be heard “long-calling” at least once a day and likes to call into one of the habitat walls to create an echo. Taking his cue, here’s a shoutout to everyone who has helped make the first virtual AZA Annual Conference a success!

10:15 AM – 10:45 AM EDT Coffee Talks

11:00 AM – 12:00 PM EDT General Session – Wildlife Trafficking and its Impacts on Animal and Human Health: Where Do We Go From Here?

Join panelists to explore efforts underway to combat wildlife trafficking, discuss wildlife trade-related solutions that have been proposed to reduce the risk of future pandemics, and highlight the intersection among wildlife trade, conservation, and human and animal health. The panel will also explore cultural and social considerations around some of these solutions, such as the needs and rights of people and communities dependent upon wildlife for their food, economic security, or cultural expression as well as opportunities to engage in collaborative, multisectoral, and transdisciplinary approaches . Panelists will also discuss the role of AZA-accredited zoos and aquariums to combat high risk and illegal wildlife trade and suggest mechanisms for AZA members to engage in emerging initiatives.

Dr. Cristián Samper Chelsea Clinton Maxi Pia Louis

President and CEO Vice Chair Director

Wildlife Conservation Clinton Foundation Namibian Association Society of CBNRM Support Organizations (NACSO) Moderator

Dr. Jonathan Epstein John E. Scanlon, AO

Vice President for Science Chair and Outreach Global Initiative to End EcoHealth Alliance Wildlife Crime

45 THURSDAY, SEPTEMBER 17 46

Public Relations & Public Relations Marketing & Intern Volunteer Engagement Networking & Networking Idea Sharing & More Trends

Dr. Lily Maynard, Conservation Program Manager, Manager, Program Conservation Lily Maynard, Dr. Animal Kingdom Disney’s Maritime Aquarium Scientist, Hudson, Research David Dr. Norwalk at Fund Conservation Disney Representative, Caitlin Cox, Zoo Metroparks Cleveland Specialist, Education Corr, Katie Curator, Education Conservation Brian Kutsch, Zoo Little Rock Impact Manager, Khalil, Conservation Kathayoon Dr. Zoo Oregon • • • • • • While it may seem intuitive to promote collaboration for for collaboration promote to seem intuitive While it may and finding these programs creating outcomes, better conservation greater for organizations across synergies can you how Learn process. impact is not an arbitrary inclusive are that planning processes design outcome-driven and participatory! of Conservation Director : Jim Wharton, Moderator Aquarium Seattle Engagement & Learning, Impact Conservation for Networks Collaborative Creating Organizations Many across to Partners and Conservation Engaging Outside Science Outcomes Program SAFE Enhance Impact Conservation Facilitate Support to Strategic Gorillas Together Save to Engaging Our Visitors Educational Amplifying the Reach of Conserve: Click, Share, Resources Facilities Within Strategies Developing the Dots: Connecting Bring it All Together to 12:15 PM – 1:45 PM EDT Design to the End in Mind: How Beginning With and Engagement Conservation Outcome-Driven Planning Processes Development/Fundraising Development/Fundraising & Membership Education Exhibit Hall LIVE! General Sessions General

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Dr. Kelly Reidinger, Senior Researcher, STEM Research Research STEM Senior Researcher, Reidinger, Kelly Dr. State Oregon Center, Inc. Zoo, Nashville Director, Education Chad Fifer, COSI of Research, Joe Heimlich, Senior Director Dr. Oregon of Education, Director Carlin-Morgan, Kerry Dr. Aquarium Coast Knology & CEO, President John Fraser, Dr. Aviary Tracy of Education, Michelle Mileham, Director • • • • • • Meaning Making Changing Signs, Changing Conversations Zoo? The Who Is at Changing Plans, Changing Actions Rethinking STEM & Making Change Sharing Data Social Science research is critical in helping us understand is critical in helping us understand research Social Science and aquariums in learning and of zoos the impact and role and other partners often While universities conservation. and of zoos the support and collaboration lead this work, look ahead with a new As we success. aquariums is critical to will need we and SAG, Agenda Research AZA Social Science social science to and commitment participation more even help us meeting to questions key help answer to research about the learn more to Join this session our mission. growth methods, findings, and organizational collaborative and and AZA participants in WZAM3 the researchers from research. social science can be part of future you how Professional Director, Rutherford, : Amy Moderator and of Zoos Association & Education, Development Aquariums Track Sponsors: Track CONCURRENT SESSIONS 12:15 PM – 1:45 PM EDT SESSIONS CONCURRENT Social Science Research Collaboration: Advance the Advance Collaboration: Research Social Science Organization Field and Your 12:15 PM – 1:45 PM EDT

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Friends of the Santa Director, Executive Decker, Cathi Ana Zoo Seneca Park & CEO, President Sanchez, Reed Pamela Society Zoo Dino Don Inc. Advisor, Jones, Philanthropic Valerie Coordinator, Outreach Animal Presenter Zoo Ariel Segura, Zoo Oregon Program Partner Community Jasmine Williams, Aquarium Seattle Coordinator, Alligator Augustine St of Education, Mia, Curator Trevor Park Zoological Farm • • • • • • Board Point System Point Board Board of Roles and Expectations Fundraising: Beyond Engagement Meaningful Members for Personalities Asking Board Leveraging : Sponsors Track important and inclusion are accessibility, equity, Diversity, on, and mid- work actively to everyone for leadership topics right in the thick of it with opportunities to leaders are level for focus been a have Though DEAI issues others. influence deaths and others’ recent Floyd George the AZA community, create and momentum to wider discussion sparked have that and the recognition social justice meaningful change for DEAI within our advance be done to needs to work more Join competencies. our own grow and to organizations own can be a part of this you about how discussion us in a lively inhabit! currently you of role level what no matter change, of Equity & Community : Curtis Bennett, Director Moderators Aquarium Engagement, National Zoo Santa Barbara of Collections, Director Rachel Ritchason, Center Science California of Husbandry, Director Misha Body, Panelists 12:15 PM – 1:45 PM EDT Mid Level for Exploring DEAI Topics On Up: Movin’ Leaders

William (Bill) Moore, President & CEO, Zoo Miami Zoo & CEO, President (Bill) Moore, William Foundation Angeles Zoo Los Greater President, Jacobson, Tom Association Nette Pletcher, Conservation Education Consultant, Consultant, Education Conservation Pletcher, Nette Creative Kneez Beez Wildlife Associate, & Evaluation Shuli Rank, Research Society Conservation Woodland Conservation, Wildlife Manager, Bobbi Miller, Zoo Park Trafficking, on Wildlife Senior Advisor Walker, Sara and Aquariums of Zoos Association Nichole Nageotte, Conservation Education Researcher, Researcher, Education Conservation Nichole Nageotte, Zoo Metroparks Cleveland • • • • • • • Whose Job Is It? Any for – A Superpower Member Generosity Board Organization Even before COVID-19, surveys show 65% of non-profit 65% of non-profit show surveys COVID-19, before Even or “F” “D,” a “C,” boards their own give chairs/CEOs board and support assemble strategically to Learn in fundraising. and amplify improve to how Discover team. board your can use non-fundraising you how giving. Understand board roles to trustees match tasks and asking personalities to an also acquire You’ll at. and be successful will like they to and on track keep trustees to way quantifiable objective, standard board’s meet your those who no longer transition one to maximize approaches fresh five Learn of excellence. board. assets—your greatest of your Director, : Lisa Johnson, Senior Development Moderator Aquarium Zoo & Defiance Point Society at Zoo The Track Sponsor: Track What Should the Signs Say? What the Kids? to Say Should We What Saying? the Educators are What Does the Public Say? What Knowing What to Say to What Knowing In this session, we will focus on designing interpretive interpretive on designing will focus we In this session, and public programming activities, educational messages, covered Topics trafficking. actions combating to lead that using audience your to include: tailoring communications and statistics; meaningful incorporate to how research; visitor activities. developmentally-appropriate for recommendations Education Conservation Pletcher, : Nette Moderator Creative Kneez Beez Consultant, 12:15 PM – 1:45 PM EDT Your Maximize to Strategies Proven Five Impact Board’s 12:15 PM – 1:45 PM EDT PM – 1:45 12:15 Effective Through Trafficking Wildlife Combating World in the Zoo Communication

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Kelsey White, Digital Marketing Coordinator, Nashville Zoo Nashville Coordinator, Digital Marketing White, Kelsey & Communications, of Marketing Director Scardino, Wendy Museum & Aquarium River Mississippi National Ellen Causey, Senior Director of Human Resources, of Human Resources, Director Senior Ellen Causey, Institute Nature Audubon Zoo Chaffee Fresno Officer, Chief People Martina, Laura Human Resources, Senior Director, Slocomb, Kristen Dallas Zoo & Culture, People of Vice-President Randy Kyle, Oakland Zoo Living The of Human Resources, Director Terrell, Terrie and Gardens Desert Zoo • • • • • • • You have considered the journey your audience takes once once takes audience your the journey considered have You considered ever you but have attraction, your enter they online audience mapping your Journey online? their journey segments gets audience each of your ensure to is essential we’ll In this session, website. your need from they what you are important that it’s why you understand help first segments and specific audience your mapping for journey journey how demonstrate we’ll identify them. Next, to how of perception audiences’ your compare to you maps allow both their goals and expectations to their online experience map. user journey a live through of Client President Vice Svendsen, : Kindra Moderator Speak Creative Partnerships, Mapping with Journey Success Zoo’s Nashville Success Museum & Aquarium’s River Mississippi National Mapping with Journey Complying with New Employment Laws and Health Directives Health and Laws Employment New with Complying And Layoffs, Furloughs, Closures, by Caused Issues Openings Delayed with Current Changed Job Duties and Assignments Are How Realities? Staffing and In Life Work at Dealing with Change Normal New and The Staff of Number Changes in The 12:15 PM – 1:45 PM EDT Audiences Mapping Your In 3 Clicks: User Journey Online

Shaun Leonoff, Manager, Volunteer Resources, Assiniboine Assiniboine Resources, Volunteer Manager, Shaun Leonoff, Zoo Park Lincoln Services, of Volunteer Director Maher, Betsy Zoo Park Dallas Zoo Manager, Programs Conservation Chris Corpus, Point Coordinator, Services Luhring, Volunteer Stacey Aquarium Zoo & Defiance Jessica Greensmith, Volunteer Education Program Program Education Volunteer Greensmith, Jessica Zoo Friends of the National Specialist, • • • • • The pandemic has changed the employee/staffing landscape pandemic has changed the employee/staffing The had have organizations and aquariums. Many zoos at bringing Plans for furloughs, and hiring freezes. layoffs, have sources as revenue indeterminate remain back staff with all previous complying In addition, to uncertain. become deal that been passed ones have new laws, employment organizations are specifically with the pandemic. How being issued and the directives with these laws complying and aquariums zoo are How and cities? counties states, by our employees and mental health issues tackling the physical with so many about staffing And what facing? now are and furloughs? layoffs of Human Resources, Director : Jeff Vanek, Moderator Zoo Hogle Utah’s Track Sponsors: Track How Do We Recruit and Onboard Volunteers THIS Week? THIS Week? Volunteers Recruit and Onboard Do We How Panelist During COVID-19 Values Conservation Core Budgets and Volunteers Restarts, Safe When You Didn’t Plan to be Strategic Planning be Strategic Didn’t Plan to When You The times, they are a changin’! Strategic planning is critical to critical to planning is Strategic a changin’! are times, they The will focus session This success. mission-driven organizational get started, to how so important, plans are strategic on why a comprehensive creating for a plan formulate and help you do when our to what in to dive we’ll plan. Then strategic to all had we’ve year This shift and things change. worlds we ways to the adjustments countless and make be flexible best to how explore ‘normal’ we’ll our new With operate. values our core to true plans, staying with our strategic work us. around the world while adapting to Volunteer Rach, Senior Manager, : Tammy Moderator San Diego Zoo Services, 12:15 PM – 1:45 PM EDT on Employees: of the Pandemic Effects The Are They Where People Engaging Your 12:15 PM – 1:45 PM EDT PM – 1:45 12:15 in a World Plan Strategic Your Adapting PIVOT: of Change

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Jason Hill, Principal, Studio Hanson/Roberts Jason Hill, Principal, Studio Henry Doorly Zoo Omaha’s & CEO, President Dennis Pate, & Aquarium Oklahoma & CEO, Director Executive Dwight Lawson, Dr. City Zoo LTD Design Consortium, Torre President, Torre, Ace Zoo Brevard Deputy Director, Jon Brangan, Foundation Crane International Kim Smith, COO, Principal, AIA, CLR Design Dykstra, Greg of Design, Principal, Director Choquette, Pete Group Epsten Atlanta Zoo Education, President, Vice Michelle Kolar, Park Safari San Diego Zoo Architect, Badger, Robyn • • • • • • • • • • Spend time exploring the many product and service and service product the many Spend time exploring Hall LIVE! section of the agenda. Each in the Exhibit providers about their organization, information has provided exhibitor with a representative. live chat including the opportunity to virtually with colleagues. and chat topics Explore Topics. of Roundtable a list for virtual.aza.org Visit Short exhibit presentations will illustrate diversity in scope scope in diversity will illustrate presentations exhibit Short small scale to exhibits new dollar brand multimillion from will of these ideas presentation The impactful exhibits. and institutions dialogue among a lively hopefully engage design exhibit and advance creativity, more inspire designers, and aquariums. zoos for of Planning & Design President : Sue Chin, Vice Moderator Society Conservation Wildlife and Chief Architect, Sea Lion Shores Owen Sanctuary Asia Revealed Rainforest Management and Crane Habitats Crane Center, Visitor New Facilities Elephant Center and Zambezi Habitat Savanna African Australia Walkabout 1:45 PM – 2:45 PM EDT Exhibit Hall LIVE! 2:45 PM – 3:45 PM EDT Idea Sharing Chats/Roundtables

4:00 PM – 6:00 PM EDT 4:00 PM – 6:00 PM EDT Hour & Happy Presentations Poster Live about attendees with conference live will chat Presenters with and chat each of the posters Explore their posters. and choice of your a load off with a beverage authors. Take Presentations of Poster the list View time. down this enjoy on page 61.

Dr. Jill Mellen, Adjunct Professor, Portland State University State Portland Professor, Jill Mellen, Adjunct Dr. Chicago Scientist, Postdoctoral Lisa Lauderdale, Zoo Society – Brookfield Zoological and Science of Conservation President Vice Miller, Lance Society – Chicago Zoological Research, Animal Welfare Zoo Brookfield Chicago Scientist, Postdoctoral Lisa Lauderdale, Zoo Society – Brookfield Zoological Eric Gaglione, Vice President of Zoological Operations, Operations, of Zoological President Eric Gaglione, Vice Aquarium Georgia • • • • • Exhibit design in zoos and aquariums continues to thrive thrive to and aquariums continues Exhibit design in zoos of areas different in many can be found and innovation with communicate to ways new finding the field from animal care. and advancing enriching habitats to guests, these feature that exhibits new will showcase session This AZA institutions. of different a variety ideas from innovative Track Sponsors: Track History and Methodology of Cetacean Welfare Study Welfare Cetacean and Methodology of History Relationships Explore to A Biologging Device Use of and Habitat Animal Management Factors Between Dolphins Bottlenose of and Behavior Characteristics Characteristics and Habitat Animal Management Factors in Diversity and Behavioral Behavior Stereotypic to Related Dolphins Bottlenose Study Welfare Cetacean The Results of The of Application Evidence-Based Management: The Importance of Science to to Science of Importance Management: The Evidence-Based Management Decisions Animal Drive The session will highlight the results from the largest multi- the largest from highlight the results will session The collected were Data welfare. on cetacean study institutional countries. aquariums in seven and zoos 43 accredited at both for intervals reference created one of the study Part four for and welfare of health indicators and novel common how examined of the study two Part species of cetaceans. characteristics and habitat animal management factors will detail the Session in bottlenose dolphins. welfare to under cetaceans caring for facilities to available tools new in practices as identify best as well care professional and management. bottlenose dolphin care of Zoological President : Eric Gaglione, Vice Moderator Aquarium Georgia Operations, Track Sponsors: Track What’s New in Exhibit Design? New What’s 12:15 PM – 1:45 PM EDT 12:15 PM – 1:45 PM EDT PM – 1:45 12:15 in of Cetaceans the Welfare Understanding Towards and Aquariums Zoos

Minnesota Zoo - Damon Farber Cleveland Zoo - WDM Architects Philadelphia Zoo - WholeTrees Build your sustainability story with WholeTrees Sustainably-harvested round timber structures Design and IT services for round timber engineering

Maryland Zoo - CLR Design

STRUCTURES PROGRAM SCHEDULE & SPECIAL EVENTS FRIDAY, SEPTEMBER 18

Here’s looking at you and all you do for wildlife conservation! Did You Know? The Columbus Zoo and Aquarium began participating in the U.S. Fish and Wildlife Service’s Wolf Recovery Plan in 1992. A male pup born at the Zoo has since been released into a wolf population area in New Mexico.

10:15 AM – 10:45 AM EDT Coffee Talks

11:00 AM – 12:00 PM EDT General Session – Business Meeting/Address of Incoming Chair, Norberto (Bert) Castro

AZA will thank outgoing service members and welcome those stepping into their new Board roles. The following new members of the Ethics Board will be sworn in:

• Lisa Marie Avendano, Houston Zoo, Inc

• Dr. Lance Miller, Chicago Zoological Society – Brookfield Zoo

• Hayley Murphy, DVM, Zoo Atlanta Norberto (Bert) Castro AZA Board of Directors being installed into office include: President/CEO

• Vice Chair Elect – Adrienne Rowland, Shark Reef at Mandalay Bay Arizona Center for Nature • Rich Block, Santa Barbara Zoo Conservation Phoenix Zoo and South • Margo McKnight, Palm Beach Zoo Mountain Environmental • Cynthia Vernon, Monterey Bay Aquarium Education Center Incoming Chair of the Board, Incoming Chair of the Board, Norberto (Bert) Castro will share his address as the new Association of Zoos and 2020–2021 Chair of the AZA Board of Directors. Aquariums

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52 FRIDAY, SEPTEMBER 18 53

Public Relations & Public Relations Marketing & Intern Volunteer Engagement Networking & Networking Idea Sharing & More Trends

Event Network Event Conservation, SSA Group SSA Conservation, Judy Rancour, ZAG Board President, Saint Louis Zoo Saint Louis President, Board ZAG Judy Rancour, James Ward, President/CEO, Wildlife Trading Wildlife President/CEO, James Ward, & Sustainability President Vice Fischer, Andrew Andrea Froehle, VP Marketing & Communications, & Communications, VP Marketing Froehle, Andrea : Dr. Elizabeth Bagley, Director of Drawdown of Drawdown Director Elizabeth Bagley, : Dr. Moderator impact they collectively are having with vendors who work who work with vendors having are collectively impact they Learn, Project Drawdown Project Learn, to discuss their efforts, collaborations, and future goals in and future collaborations, their efforts, discuss to options while balancing the needs and sustainable more to Event Network’s Approach Network’s Event within the Zoo and Aquarium community and beyond. community and Aquarium within the Zoo SSA’s Approach SSA’s single-use plastic waste reduction. Learn more about the more Learn reduction. waste single-use plastic of transitioning challenges, and opportunities successes, and the influence panel will also speak to The shops annually. Wildlife Trading’s Approach Trading’s Wildlife operators and AZA institutions from across the country the country across from and AZA institutions operators who visit their gift of the 183 million guests expectations Track Sponsors: Track Zoo, Aquarium, and Garden Buyers Group’s Approach Group’s and Garden Buyers Aquarium, Zoo, Use Plastic Waste Reduction Waste Use Plastic Join us as we bring together leaders from retail partner retail leaders from bring together Join us as we 12:15 PM – 1:45 PM EDT AZA Retail Operators – Leading the Way to Single- to the Way – Leading Operators AZA Retail • • • • Development/Fundraising Development/Fundraising & Membership Education Exhibit Hall LIVE! General Sessions General

SYMBOL KEY SYMBOL

Union Station Sedgwick County Zoo Sedgwick County Operations & Engagement, New England Aquarium & Engagement, New Operations Deborah Bobek, Associate Vice President of Visitor of Visitor President Vice Bobek, Associate Deborah Schanee Anderson, Curator of Education and Farms, and Farms, of Education Schanee Anderson, Curator Chris Blair, Education Inclusion Specialist, Saint Louis Zoo Saint Louis Inclusion Specialist, Education Chris Blair, Tami Brown, Executive Director, Saint Louis Aquarium at at Aquarium Saint Louis Director, Executive Brown, Tami : Emily Howard, Vice President, PGAV PGAV President, Vice : Emily Howard, Moderator brain injuries, dementia, and other conditions that can affect can affect that injuries, dementia, and other conditions brain learning; such as ADD, dyslexia, and dyscalculia. We will We dyscalculia. and dyslexia, learning; such as ADD, Destinations Bringing Older Facilities Up to Date Up to Bringing Older Facilities Education Programs for Cognitive Disabilities Cognitive for Programs Education more inclusive of the population. Destination leaders and Destination population. of the inclusive more with experiences their will share medical professionals all allow to their facilities at improvements planning physical present case studies from across the country to share best best share to the country across from case studies present their attraction can advance destinations in how practices populations with PTSD, autism, Down syndrome, traumatic traumatic syndrome, autism, Down with PTSD, populations Inclusion at the Saint Louis Zoo the Saint Louis Inclusion at Saint Louis Aquarium as a Certified Sensory Inclusive Facility Sensory Inclusive as a Certified Aquarium Saint Louis visitors to enjoy an experience at these destinations. at an experience enjoy to visitors CONCURRENT SESSIONS 12:15 PM – 1:45 PM EDT SESSIONS CONCURRENT design, staff training, and public programming to become become to and public programming training, design, staff Track Sponsors: Track This session will explore the conditions and needs of conditions the will explore session This 12:15 PM – 1:45 PM EDT Anxiety for Others Anxiety for A Stimulating Experience Experience A Stimulating • • • •

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Research, San Diego Zoo Research, Design, Denver Zoo Design, Denver & Evaluation, Saint Louis Zoo Saint Louis & Evaluation, & Aquarium Oregon Zoo Oregon Consulting Dr. Joe Heimlich, Senior Director of Research, COSI of Research, Joe Heimlich, Senior Director Dr. Fatima Ramis, Wildlife & Wellness Research Officer, Officer, Research & Wellness Ramis, Wildlife Fatima Dr. Kathayoon Khalil, Conservation Impact Manager, Impact Manager, Khalil, Conservation Kathayoon Dr. Amy Niedbalski, Director, Conservation Audience Research Research Audience Conservation Director, Niedbalski, Amy Conservation for Institute Ruppert, Researcher, Kirstie Kathryn Owen, Evaluation Consultant, Kathryn Owen Owen Kathryn Consultant, Evaluation Owen, Kathryn George Pond, Senior Vice President for Planning and Planning for President Senior Vice Pond, George Dennis Pate, President & CEO, Omaha’s Henry Doorly Zoo Doorly Zoo Henry Omaha’s & CEO, President Dennis Pate, Knoxville Zoo & CEO, President Lisa New, Jacksonville Zoo and Gardens Zoo Jacksonville : Dr. Joy Kubarek, Co-Founder and Partner, Partner, and Co-Founder Kubarek, Joy : Dr. Moderator From field work to community engagement to behavior to behavior community engagement to work field From Inform Evaluation & Research Evaluation Inform Engaging with Communities: What Does the Research Say? Does the Research What Engaging with Communities: Planning and Executing a Vision for Omaha’s Henry Doorly Henry Omaha’s for a Vision and Executing Planning Influencing Community Behavior Change Community Behavior Influencing Integrating Social Sciences into Conservation Planning Conservation into Social Sciences Integrating Interpretive Approach Interpretive research to be more effective in our conservation efforts. efforts. in our conservation effective be more to research Social science research is becoming central to advancing – advancing to central is becoming research Social science for Future Growth Future for Social Science for Human-Wildlife Coexistence Human-Wildlife for Social Science and achieving – zoo and aquarium conservation missions. missions. and aquarium conservation – zoo and achieving Understanding Human Behavior in the Future Human Behavior Understanding Using Research and Evaluation to Guide a First Voices Voices Guide a First to Evaluation and Using Research social science research has benefited conservation and conservation has benefited research social science education work with zoos and aquariums as well as new as new and aquariums as well zoos with work education change campaigns, we are learning more about the human learning more are change campaigns, we questions it raises for the future. for it raises questions dimension of conservation and can leverage social science social science and can leverage dimension of conservation Zoo Knoxville: a Moderate-Sized Zoo’s Journey of Planning Planning of Journey Zoo’s a Moderate-Sized Knoxville: Zoo Zoo and Aquarium Zoo A Legacy of Planning and Growth at the Denver Zoo the Denver at Growth Planning and of A Legacy The presenters in this session will share examples of how of how examples will share in this session presenters The 12:15 PM – 1:45 PM EDT of Social Science Conservation and Education through Applications Applications through and Education Conservation Social Science Research to the Rescue! Advancing Advancing Rescue! the to Research Social Science • • • • • • • • •

National Marine Sanctuary National Program, The Florida Aquarium The Program, and Wildlife Conservation Commission Conservation and Wildlife Sarah Fangman, Sanctuary Superintendent, Florida Keys Florida Keys Sanctuary Superintendent, Fangman, Sarah Mr. Brian Nelson, Assistant Curator, National Aquarium National Curator, Brian Nelson, Assistant Mr. Conservation Coral O’Neil, Manager & Senior Scientist, Keri Mike Kreger, Vice President of Conservation, Columbus Columbus of Conservation, President Vice Kreger, Mike Jennifer Moore, Protected Coral Program Manager, NOAA Manager, Program Coral Protected Moore, Jennifer Lisa Gregg, Programs and Policy Coordinator, Florida Fish Coordinator, and Policy Programs Lisa Gregg, Zoo and Aquarium Zoo : Greg Dykstra, Principal, AIA, CLR Design Dykstra, : Greg Moderator : Beth Firchau, AZA-FRTRP Project Coordinator, Coordinator, Project AZA-FRTRP : Beth Firchau, Moderator have been executing planning efforts and projects over the over and projects planning efforts been executing have high attendance by guests that are entertained, comfortable, comfortable, entertained, are that guests by high attendance larger movement towards improved stewardship of Florida’s of Florida’s stewardship improved towards movement larger Florida coral reefs. Over seventy AZA facilities aligned their AZA facilities seventy Over reefs. Florida coral How Do Rescue, Propagation and Rearing Fit into The The and Rearing Fit into Propagation Do Rescue, How Florida Reef Recovery? Plans for Larger Next Phases: Coral Propagation and Rearing Propagation Phases: Coral Next report on Florida’s reefs and the AZA-FRTRP, highlight next highlight next and the AZA-FRTRP, reefs on Florida’s report to can take facilities and steps phases on the horizon, project reefs. The rescue and holding of corals is the initial phase of is the initial phase and holding of corals rescue The reefs. past 5–30 years. 5–30 past master plan process and typical topics will be presented will be presented and typical topics plan process master Since 2018, AZA members have been bringing hope to hope to been bringing AZA members have 2018, Since with key perspectives from 3 diverse AZA institutions that that AZA institutions 3 diverse from perspectives with key we ask for than to have active, healthy, thriving animals; healthy, active, have than to ask for we a larger recovery initiative. This session will provide a status a status will provide session This initiative. recovery a larger and financially sustainable enterprise. A brief primer of the enterprise. and financially sustainable and inspired to action; and the successful realization of a realization action; and the successful to and inspired Status of Florida’s Reefs and the Coral Rescue Response and the Coral Reefs Florida’s of Status stewarding the project. The coral rescue plan is but part of a plan is but part of a rescue coral The project. the stewarding What Does it Look Like? What Will It Take? Will What Like? Does it Look What efforts as rescue coral holding facilities or as support in or as support facilities holding coral as rescue efforts operating a clean and safe facility, and being a profitable and being a profitable facility, a clean and safe operating continue their support or get involved for the first time. the first for or get involved their support continue zoo or aquarium’s mission: care, research, and conservation, and conservation, research, care, mission: or aquarium’s zoo Track Sponsors: Track As we look to the future of our institutions, what more could could more what of our institutions, the future look to As we Association of Zoos and Aquariums of Zoos Association Dimensional Thinking and the Evolution of an and the Evolution Dimensional Thinking Institution’s Road Map for Today and the Future Today Map for Road Institution’s 12:15 PM – 1:45 PM EDT 12:15 PM – 1:45 PM EDT PM – 1:45 12:15 Critical Planning for Zoos and Aquariums: Multi- and Aquariums: Zoos Critical Planning for Coral Propagation and Rearing: The Next Frontier Next The Rearing: and Propagation Coral • • • • • •

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Farm Zoological Park Zoological Farm Programs, National Aquarium National Programs, National Aquarium National Park Zoo Park St Augustine Alligator Farm Zoological Park Zoological Farm Alligator Augustine St Columbus Zoo and Aquarium Zoo Columbus Oregon Zoo Oregon Cracker Barrel Cracker Dr. Priya Bapodra, Staff Veterinarian, Columbus Zoo and Zoo Columbus Veterinarian, Staff Bapodra, Priya Dr. Director, Training Animal Programs Stellaard, Wouter Sarah Patterson, Curator of Birds and Mammals, Birds of Curator Patterson, Sarah Park Zoological Akron Manager, Education Villers, Patricia Trevor Mia, Curator of Education, St Augustine Alligator Alligator Augustine St of Education, Mia, Curator Trevor Liz Evans, Manager of Behavioral Husbandry and Animal Husbandry of Behavioral Manager Liz Evans, Megan Anderson, Director of Guest Engagement, Engagement, of Guest Director Megan Anderson, Shareen Knowlton, Director of Education, Roger Williams Williams Roger of Education, Director Knowlton, Shareen Dr. Kathayoon Khalil, Conservation Impact Manager, Impact Manager, Khalil, Conservation Kathayoon Dr. Whitney Tome, Principal, The Raben Group Principal, The Tome, Whitney Meg Crofton, Board Director, HCA Healthcare, Tupperware, Tupperware, HCA Healthcare, Director, Board Meg Crofton, Aquarium : Kathleen Wagner, Senior Advisor, Zoo Advisors Zoo Senior Advisor, Wagner, : Kathleen Moderator learn from zoo and aquarium veterans, gain insights from gain insights from and aquarium veterans, zoo learn from the future. and into leadership now Next Level Next for “the new tomorrow” and what have we as a field learned we have and what tomorrow” “thefor new Living Seashores Touch Exhibit at National Aquarium National Exhibit at Touch Living Seashores Lessons from Politics, Partnerships and a Pandemic Partnerships Politics, from Lessons Learning and Leading: Dimensions of Leadership of Dimensions and Leading: Learning Diversity, Equity and Inclusion in “Green Space” Leadership Space” Equity and Inclusion in “Green Diversity, Perspectives on Leadership Perspectives now in a very different place due to the challenges of the due to place different in a very now and our operations re-invent had to pandemic—we’ve about leading AZA organizations? Our organizations are are Our organizations about leading AZA organizations? a globally respected corporate attractions leader and an attractions corporate a globally respected space,” and hear new ideas our emerging leaders offer—for leaders offer—for ideas our emerging new and hear space,” What should women (and other) leaders be thinking about (and other) leaders be should women What What the Heck Did We Get Ourselves Into? Get Ourselves the Heck Did We What communicate and support our teams in new ways. You’ll You’ll ways. in new our teams and support communicate in “the and inclusion green equity, diversity, in racial expert Cross-Departmental Collaboration to Design and Open and Open Design to Collaboration Cross-Departmental Track Sponsors: Track Ambassador Animal Training – Taking Medical Care To The The To Medical Care – Taking Training Animal Ambassador Turning Habitats into Immersive Educational Experiences Educational Immersive into Habitats Turning 12:15 PM – 1:45 PM EDT Women in Leadership: Ideas for Changing Times Ideas for in Leadership: Women • • • • • • • • • • •

Defiance Zoo & Aquarium Zoo & Defiance Oregon Zoo Oregon Stacey Luhring, Volunteer Services Coordinator, Point Point Coordinator, Services Luhring, Volunteer Stacey Kimm Fox-Middleton, Manager of Inspiration & Connection, & Connection, Manager of Inspiration Kimm Fox-Middleton, Rebecca Hughes, Education Volunteer Supervisor, Supervisor, Volunteer Hughes, Education Rebecca Eric Turner, Volunteer Engagement Supervisor, Engagement Supervisor, Volunteer Eric Turner, The Florida Aquarium Florida The Jacksonville Zoo Jacksonville : Andrew Schucker, Senior Operations Manager – Senior Operations Schucker, : Andrew Moderator : Christina Dembiec, Director of Education, of Education, Dembiec, Director : Christina Moderator help in developing into strong and respected leaders. and respected strong into help in developing involved in their management, use, and purpose. Because of and purpose. in their management, use, involved can be these conflicts collaboration inter-departmental Learning to be a new supervisor is a challenging step in step supervisor is a challenging new be a to Learning Memphis Zoo that new supervisor is tasked with overseeing a team of team a with overseeing supervisor is tasked new that this, conflict can often arise when those stakeholders have have stakeholders arise when those can often this, conflict Building Allies for Volunteer Engagement Volunteer Building Allies for Leader practices, and common errors. We will dive into coaching coaching into will dive We errors. and common practices, plans moving forward. plans moving resolved. In this session you will learn how people from people from will learn how you In this session resolved. why they want to be part of your organization. In this session In this session organization. be part of your to want they why best supervisor volunteer new training examine will we will also learn about the outcomes of those partnerships and will also learn about the outcomes and development opportunities for supervisors who need opportunities for and development anyone’s personal career growth. But what happens when happens But what growth. career personal anyone’s a variety of zoos and aquariums collaborated with other and aquariums collaborated of zoos a variety You animals themselves. and the ambassador all involved and aquariums, and therefore often have many stakeholders stakeholders many have often and aquariums, and therefore volunteers who come with their own set of rules and reasons of rules and reasons set with their own come who volunteers departments forming partnerships with the goal to benefit partnerships with the goal to departments forming differing opinions regarding ambassador animals. Through animals. Through ambassador opinions regarding differing Volunteer Services, San Diego Zoo Safari Park Safari San Diego Zoo Services, Volunteer Track Sponsors: Track Yay, I’m in Charge of People! ...Now What?!? ...Now People! of I’m in Charge Yay, Ambassador animals are integral to the missions of zoos of zoos the missions to integral animals are Ambassador Management Skill Development for New or Reticent or Reticent New for Skill Development Management The Training Supervision Continuum Training The Training Your Replacement: Identifying That Next Level Level Next Identifying That Replacement: Your Training Supporting Ambassador Animals Supporting Ambassador 12:15 PM – 1:45 PM EDT PM – 1:45 12:15 Wildly Successful: Interdepartmental Collaborations Collaborations Interdepartmental Successful: Wildly 12:15 PM – 1:45 PM EDT Volunteer Managers Volunteer Training Supervisors: Effective Personnel Personnel Effective Supervisors: Training • • • •

FRIDAY, SEPTEMBER 18 56

Environment, Disney Parks, Experiences and Products Experiences Parks, Disney Environment, University College of Veterinary Medicine of Veterinary College University Carolina State University College of Veterinary Medicine of Veterinary College University State Carolina Carolina State College of Veterinary Medicine of Veterinary College State Carolina Dr. Luis Padilla, Director of Animal Health, Saint Louis Zoo Health, Saint Louis of Animal Director Luis Padilla, Dr. and Animals, Science President: Vice Mark Penning, Dr. Dr. Amy Snyder, Associate Clinical Professor, North Clinical Professor, Associate Snyder, Amy Dr. Rebecca Mahar, Family and Community Services, North Services, and Community Family Mahar, Rebecca State North Carolina Professor, Assistant Harrison, Tara Dr. Dr. Eric Miller, Senior Counsel, Zoo Advisors Zoo Senior Counsel, Eric Miller, Dr. : Dr. Tara Harrison, Assistant Professor, North Professor, Harrison, Assistant Tara : Dr. Moderator institutions do? Spoiler alert, it is more than medicine! In alert, it is more Spoiler do? institutions including the opportunity to chat live with a representative. live chat including the opportunity to life balance, leadership, and suicide. All of these issues of these issues All and suicide. leadership, balance, life this session we will discuss the various careers and issues and issues careers the various will discuss we this session Diversity and Veterinary Medicine and Veterinary Diversity Looking For? Looking Mental Health Concerns for the Veterinary Community, and Community, the Veterinary for Mental Health Concerns Implications for Wellness Programing Wellness for Implications providers in the Exhibit Hall LIVE! section of the agenda. Eachagenda. the of section LIVE! Hall Exhibit the in providers Spend time exploring the many product and service and service product the many Spend time exploring understand the greater picture of veterinary medicine. of veterinary picture the greater understand Specialists in Zoo Medicine in Zoo Specialists are important not only for veterinarians but for others to others to but for veterinarians not only for important are affecting veterinary medicine both within and outside of medicine both within veterinary affecting Carolina State University College of Veterinary Medicine of Veterinary College University State Carolina Want to learn who and what veterinarians in zoological in zoological veterinarians learn who and what to Want exhibitor has provided information about their organization, about their organization, information has provided exhibitor Gender, Incomes and Personal Lives and the Effects on and the Effects Lives and Personal Incomes Gender, zoological medicine. These issues range from diversity, work work diversity, from range issues These medicine. zoological Track Sponsors: Track Exhibit Hall LIVE! Attracting the Best Candidates – What Are Veterinarians Veterinarians Are – What Candidates the Best Attracting The Veterinarian’s Role in Leadership During a Crisis Role in Leadership Veterinarian’s The There Is More to Veterinary Medicine Than Medicine Medicine Than Veterinary to Is More There 1:45 PM – 2:45 PM EDT 12:15 PM – 1:45 PM EDT PM – 1:45 12:15 Zoo Veterinarians – Medicine and More – Medicine and Veterinarians Zoo • • • • • •

Indianapolis Zoo Ed Sandifer, Planned and Major Gifts Officer, Planned and Major Gifts Officer, Sandifer, Ed Marci Seamples, Director of Development, Naples Zoo Naples of Development, Seamples, Director Marci : Julie McDearmon, Director of Institutional of Institutional : Julie McDearmon, Director Moderator How We Launched a Planned Giving Program at Naples Zoo at a Planned Giving Program Launched We How Started as how to steward donors, and tips to engage outside and tips to donors, steward to as how assist. advisors to your organization’s planned giving program. Where do you do you Where giving program. planned organization’s your start, and who do you involve? This presentation will provide will provide presentation This involve? and who do you start, as well off the ground, get a program to how suggestions Track Sponsor: Track You have been charged with beginning or reinvigorating with beginning or reinvigorating been charged have You You Say You Want a Planned Giving Program...Getting a Planned Giving Program...Getting Want You Say You Advancement, Indianapolis Zoological Society, Inc. Society, Indianapolis Zoological Advancement, 12:15 PM – 1:45 PM EDT PM – 1:45 12:15 Getting Started You Say You Want a Planned Giving Program... a Planned Giving Want You Say You •

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FRIDAY, SEPTEMBER 18 57

Lincoln Park Zoo Park Lincoln Zoo National Saint Louis Zoo Saint Louis Nicole Warren, Educator and Bird Trainer, North Carolina North Carolina Trainer, and Bird Educator Warren, Nicole Dr. Jo-Elle Mogerman, Director, North Campus, Jo-Elle Mogerman, Director, Dr. Bricken Sparacino, Assistant Director of Live Interpretation, Interpretation, of Live Director Assistant Sparacino, Bricken Carmen Guzman, Manager of Community Engagement, Manager of Community Carmen Guzman, Friends of the Specialist, Programs Education Parra, Jessi Wildlife Conservation Society Conservation Wildlife Aquarium at Pine Knoll Shores Pine Knoll at Aquarium : Mark Trieglaff, President, Accessibility Accessibility President, : Mark Trieglaff, Moderator best practices in accommodating the public. Additional the public. Additional in accommodating practices best the ADA Accessibility Guidelines. Time will be provided will be provided Guidelines. Time Accessibility the ADA that issues accessibility some of the present discuss to Panelist mistakes that are made in zoo and aquarium settings and made in zoo are that mistakes practices but also the likely changes in the next update of update changes in the next but also the likely practices will provide an overview of what is required, what are best best are what is required, of what an overview will provide Sofa Safari Day Camp: A Blended Learning Approach A Blended Learning Camp: Day Safari Sofa Consultation and Training Services, Inc. Services, and Training Consultation examples and resources will be provided for the attendees. for will be provided and resources examples of the Americans with Disabilities Act (ADA). This session session This (ADA). of the Americans with Disabilities Act organizations face as well as the common issues and issues as the common well as face organizations and a Dream Quaran-TEEN-ed – One Aquarium’s Approach to Virtual Virtual to Approach – One Aquarium’s Quaran-TEEN-ed Virtual Nature Club: What You Can Do with an iPhone Can Do You Club: What Nature Virtual Track Sponsors: Track Virtual Artecito: Evolving with the Community Evolving Artecito: Virtual Is It Going? Teen and Animal Ambassador Programs During COVID-19 Programs and Animal Ambassador Teen This year we celebrate the 30th anniversary of the signing the 30th anniversary celebrate we year This 2:45 PM – 3:45 PM EDT 30 Years of The ADA: Where It’s Been and Where Where Been and It’s Where ADA: of The 30 Years • • • • •

Science Center for Aquatic Sciences at Adventure Aquarium Adventure at Sciences Aquatic for Center Alexis Gamache, Internship Coordinator, New England New Coordinator, Gamache, Internship Alexis Maggie Notopoulos, Internship Coordinator, Museum of Coordinator, Internship Maggie Notopoulos, Dave Glenn, Volunteer Engagement Manager, Seattle Seattle Engagement Manager, Glenn, Volunteer Dave Linda Cairnes, Asst. Director of Experiential Engagement, of Experiential Engagement, Director Linda Cairnes, Asst. Aquarium Aquarium : Erika Novak, Manager, Digital Learning Digital Learning Manager, Novak, : Erika Moderator : Laura Klopfer, Assistant Director Conservation Conservation Director Assistant Klopfer, : Laura Moderator have been the cornerstone of securing a career in our of securing a career been the cornerstone have hear from these examples and share your own experiences experiences own your and share these examples hear from both intern and organization? This dynamic panel will share panel will share dynamic This and organization? both intern insights into important internship considerations including considerations internship important insights into locations for years, the pandemic quickly pushed us all to all to the pandemic quickly pushed us years, for locations legalities, DEAI considerations, professional development, development, professional legalities, DEAI considerations, Experiences, Friends of the National Zoo Friends of the National Experiences, Education and Volunteer Engagement, Friends of the and Volunteer Education Zoo National think critically and creatively about what “virtual programs” “virtual programs” what about think critically and creatively to unethical labor? How do we ensure opportunities benefit ensure do we unethical labor? How to field. Internship opportunities help build real world world real help build opportunities field. Internship Professional Development Provided to Interns to Provided Development Professional Removing Barriers Internships for Removing Practices to Increase Intern Program Diversity Program Intern Increase to Practices Keeping It Legal Keeping professionals hiring managers know and trust. But when trust. and hiring managers know professionals nature play, ambassador animals, arts integration, youth youth animals, arts integration, ambassador play, nature Since zoos and aquariums professionalized, internships internships professionalized, and aquariums zoos Since with virtual programs. and teen audiences, live, pre-recorded, and self-guided pre-recorded, live, audiences, and teen audiences, structures, and digital approaches, including and digital approaches, structures, audiences, a thoughtful approach to a virtual program and how their and how a virtual program to a thoughtful approach and removing barriers for teens & adults. We will then & adults. We teens barriers for and removing CONCURRENT SESSIONS 2:45 PM – 3:45 PM EDT 3:45 PM PM – 2:45 SESSIONS CONCURRENT strategy can be adapted at other zoos and aquariums. other zoos at can be adapted strategy While distance learning has been implemented at some at been implemented learning has While distance content, free and revenue generating, and more! Join to Join to and more! generating, and revenue free content, could encompass. During this session, speakers will present will present speakers During this session, encompass. could open the floor to facilitate a field advancing discussion on discussion a field advancing facilitate to open the floor experience, networking connections, and a pipeline of young and a pipeline of young connections, networking experience, gateways into AZA careers. into gateways does an unpaid internship cross the line from skill building the line from cross does an unpaid internship Internships: Best Practices to Deepen Your Your Deepen to Practices Best Internships: These highlighted programs cover an array of themes, an array cover programs highlighted These 2:45 PM – 3:45 PM EDT 2:45 PM – 3:45 PM EDT 2:45 PM – Talent Pool Talent Thinking Critically About Virtual Programs Critically About Virtual Thinking • • • •

FRIDAY, SEPTEMBER 18 58

Baltimore Utica Zoo Safari Kristin Moala, Marketing Manager, Henry Vilas Zoo Henry Vilas Manager, Moala, Marketing Kristin Lion Country Specialist, Public Relations Passeser, Haley Sales Manager, & Group Marketing Rumbley, Kat in Maryland Zoo The of Marketing, Director Hays, Hailey Mark Simon, Visitor Experience and Marketing Manager, Manager, and Marketing Experience Mark Simon, Visitor Arizona-Sonora Desert Museum Arizona-Sonora : Kaiti Chritz, Communications Manager, Manager, Chritz, Communications : Kaiti Moderator : Amy Lazoff, Director of Development, Fort Fort of Development, Director Lazoff, : Amy Moderator build easily digestible budgets, and customize your your budgets, and customize build easily digestible Potter Park Zoo Park Potter just looking to sharpen your skills, this session is for you. you. is for skills, this session sharpen your to looking just tell our zoo’s stories. In this round table discussion session, session, table discussion In this round stories. our zoo’s tell Panelists Small communications teams accomplish an amazing accomplish teams Small communications we’ll share our victories and difficulties as small marketing and difficulties as small marketing our victories share we’ll amount for their zoo or aquarium, but it takes a village to a village to or aquarium, but it takes their zoo amount for teams. and communications you and your favorite foundations. favorite and your you stewardship plan for long term relationship growth between between growth relationship term long plan for stewardship Whether you are new to the field of grantsmanship or the field of grantsmanship to new are Whether you Wayne Children’s Zoo Children’s Wayne dissect an RFP, use language funders love in your narrative, narrative, in your funders love use language an RFP, dissect Track Sponsor: Track Attendees will learn how to research grant opportunities, grant research to learn how will Attendees Marketing Roundtables: Strategies for Small for Strategies Roundtables: Marketing 2:45 PM – 3:45 PM EDT PM – 3:45 2:45 2:45 PM – 3:45 PM EDT Grant Applications Grant Communications Teams Communications Get Every Point: Tips for Creating EGGcellent EGGcellent Creating for Tips Point: Get Every • • • • •

Hogle Zoo Chicago Zoological Society – Brookfield Zoo Society – Brookfield Chicago Zoological Jeff Vanek, Director of Human Resources, Utah’s Utah’s of Human Resources, Director Jeff Vanek, Florida The Manager, Program Volunteer Dude, Melissa Joshua Braverman, Ph.D. Student, University of Minnesota University Student, Ph.D. Joshua Braverman, Regi Mezydlo, CVA, Director of Volunteer Engagement, of Volunteer Director CVA, Mezydlo, Regi Aquarium : Corey Romberg, Training Specialist, Disney’s Disney’s Specialist, Training Romberg, : Corey Moderator : Kelli Crawford, Volunteer Coordinator and Coordinator Volunteer Crawford, : Kelli Moderator build the most wonderful place in the world, but it takes but it takes in the world, place wonderful build the most immune systems, etc. This session will give you the tools the tools you will give session This etc. immune systems, line of business, from interviews to onboarding to continual continual to onboarding to interviews from line of business, learn what other organizations, big and small, are doing big and small, are other organizations, learn what loss, decreased mobility and increased fall risk, suppressed risk, suppressed fall mobility and increased decreased loss, training and beyond. training to instill a conservation culture in every employee in every in every employee in every culture a conservation instill to Panelists messages to the visitors. In this collaborative discussion, discussion, In this collaborative the visitors. to messages relevant in a post-COVID world as we adjust volunteer volunteer adjust as we world in a post-COVID relevant people to make the dream a reality.” Regardless of the size of the size Regardless reality.” a the dream make people to which is especially meaningful for aging volunteers. volunteers. aging meaningful for which is especially assignments to keep our aging volunteers safe and engaged. safe volunteers our aging keep to assignments and resources to do so appropriately and safely while also and safely do so appropriately to and resources is especially conversation This fatigue. compassion avoiding and resources of your institution, your employees across across employees your institution, of your and resources a conservation creating to key the are all lines of business Curator of Collections, Greensboro Science Center Science Greensboro of Collections, Curator symptoms requiring accommodations such as memory accommodations requiring symptoms Walt Disney once said, “You can design and create and can design and create said, “You once Disney Walt emotional needs shared by their aging volunteers as a result as a result their aging volunteers by emotional needs shared will explore We fostered. they’ve connections of the powerful culture within your organization and spreading conservation conservation spreading and organization within your culture Volunteer managers respond to the physical, mental and the physical, to managers respond Volunteer Volunteerism becomes part of our volunteers’ identities, identities, part of our volunteers’ becomes Volunteerism Conservation in Action Programs – Ongoing Trainings and – Ongoing Trainings Programs in Action Conservation Opportunities to Promote a Conservation Culture a Conservation Promote Opportunities to Track Sponsors: Track Animal Kingdom Emeritus Programs, Innovations in Engagement Innovations Programs, Emeritus The Culture Change Model Culture The 2:45 PM – 3:45 PM EDT 2:45 PM – 3:45 PM EDT PM – 3:45 2:45 Organization, Regardless of Size & Resources of Size Regardless Organization, Building A Culture of Conservation in Your in Your of Conservation Building A Culture Aging Service Populations: Considerations and Considerations Populations: Service Aging with Senior Volunteers, Working for Approaches • • • •

FRIDAY, SEPTEMBER 18 2:45 PM – 3:45 PM EDT Practical Fish Welfare Assessments Putting Fish First: Using Simple Metrics and • Dr. Catherine Hadfield, Senior Veterinarian, Seattle Expectations to Improve Fish Management Practices Aquarium

Track Sponsors: Animal Care Philosophies and Learning Cultures • Dr. Leigh Clayton, VP of Animal Care, New England Aquarium

Putting Fish First: Barriers & Enablers

Come to this interactive session to explore how to use • Katie McConnell, Associate Vice President, Organizational simple metrics and goals to improve your animal care Effectiveness, New England Aquarium outcomes. We all love our fish and take pride in providing great care, let’s explore different ways to ensure we are putting them first!

Moderator: Dr. Leigh Clayton, VP of Animal Care, New England Aquarium

Fish Quarantine – 90% Survival is Possible and Practical • Ashleigh Clews, Curator of Animal Care Center, National Aquarium

Welcome to Zoo Day! While we wish we could be together to wrap up the week and celebrate another successful conference, the Columbus Zoo and Aquarium and The Wilds is proud to serve as the hosts of the very first virtual AZA Annual Conference Zoo Day. Home to nearly 10,000 animals representing over 600 species, the Columbus Zoo’s mission is to lead and inspire by connecting people and wildlife—and we’re certainly excited to connect with you! The Columbus Zoo also manages The Wilds, an incredibly unique 10,000-acre conservation center and safari park located in southeastern Ohio. Join us as we share highlights of our facilities virtually…at least for now, until we can share these experiences with you in person when we host the AZA Annual Conference in 2023. Thanks for a great conference!

59 Stoneface Inc. The Sculpted Rock Artisans CA License 1001362 - AZ License 308722 - UT License 10614867-5501 Animal Exhibits Concrete Theming Water Features Wall Finishes Artificial Rock Work Stamped Concrete Decking www.stonefaceinc.com 949-370-9880 [email protected] POSTER PRESENTATIONS

We should all it back for a moment and celebrate our successes—we’ve earned it! Did You Know? The Columbus Zoo and Aquarium’s 43-acre Heart of Africa region is home to more than 20 species of animals, including lions, giraffes, zebras, cheetahs, vervet monkeys, dama gazelles, ostriches and more.

A live, virtual Poster Presentation session will take place Sponsored By: on Thursday, September 17, 4:00 PM – 6:00 PM EDT. Presenters will be given an opportunity to chat live with conference attendees about their posters.

POSTERS ARE LISTED BY PRIMARY TRACK.

ANIMAL MANAGEMENT, HEALTH & WELFARE

A Buoyancy Compensation Device for a Large Mouth Reproduction in The Southern Tamandua (Tamandua Bass, Micropterus salmoides, to Help Alleviate Negative tetradactyla): Behavior to Birth Buoyancy Disorder • Colleen Adams, Interpretive Keeper, Cincinnati Zoo and • Melissa Morrow, Aquarist II, Wonders of Wildlife Aquarium Botanical Garden

Changes in Behavior of Male Amur Tigers Following Reproductive Patterns in The Genus Panthera: Does Keeping Introduction to John Ball Zoo Animals Under Human Care Influence Litter Size? • Caitlin Gerke, Student, Grand Valley University • Johanna Staerk, Conservation Scientist, Species 360

Characterization of Sand Tiger Shark Enclosure Use and Sex-Specific Actuarial and Reproductive Senescence Behavior to Understand Wellbeing and Reproduction in Zoo-Housed Tiger • Lara Metrione, Research Associate, South-East Zoo Alliance • Morgane Tidière, Postdoctoral Research Scientist, Species 360 for Reproduction & Conservation The Influence of Crowd Size, Composition, And Noise Levels Effect of Age and Captive Environment on Sperm Quality on Penguin Habitat Use Metrics in Critically Endangered Mississippi Gopher Frogs • Ashley Edes, Animal Welfare Scientist, Saint Louis Zoo (Lithobates sevosus) • Eli Baskir, Manager of Behavioral Sciences, Saint Louis Zoo • Ashley Watt, Ph.D. Student, University of Windsor • Karen L. Bauman, Manager of Reproductive Sciences, Saint Louis Zoo Enclosure Alterations Affect Behavior of Canada Lynx • Nathasha Chandrasekharan, Graduate Student (Lynx canadensis) at John Ball Zoo • Anne Tieber, Curator of Birds, Saint Louis Zoo • Hailee Cederquist, Student, Biology Department, Grand Valley State University The South American Salsa: Evaluating the Behavioral Compatibility of a Giant Anteater and Black Handed Spider Examining Necrotizing Enteritis in Lorikeets Monkeys in a Mixed Species Habitat • David Minich, Veterinary Student, The Ohio State • Victoria Pellegatto, Student, Fairfield University University College of Veterinary Medicine Unveiling of PMCTrack 2.0: New Features to Help Hold on Loosely: Handling Reptiles for Better Welfare SSP Coordinators, Institutional Liaisons, Institutional • Meredith Bashaw, Professor, Franklin & Marshall College Representatives, and TAG Chairs • Stephany Casola, Hackman Research Fellow, Franklin and • Raven Spencer, Research Coordinator, Lincoln Park Zoo Marshall College • Corey Kreidler, Vivarium Assistant, Franklin and Marshall Wellness for Coyotes: A Case for Evidence-Based Zoo College Management • Thomas Wolf, Associate Chemist, Eurofins • Marisa Spain, Wildlife Wellness Assistant, Jacksonville Zoo and Gardens Impact of Overnight Separation on Wounding Frequency in Bachelor Groups of Western Lowland Gorillas You Are What You Wear: How do Amur Tigers Distinguish (Gorilla gorilla gorilla) Between Humans? • Kylen Gartland, Doctoral Candidate, University of Oregon • Hannah Cullagh, Student, Fairfield University • Jodi Carrigan, Associate Curator of Mammals, Zoo Atlanta • Dr. Frances White, Professor and Department Head, You’ve Got a Friend in Me: The Behavioral Compatibility Department of Anthropology, University of Oregon Between a Golden Lion Tamarin and a Goeldi’s Marmoset at The Connecticut’s Beardsley Zoo Oral Stereotypies in Captive Giraffes (Giraffa camelopardalis) • Kenneth Fernandez, Student, Fairfield University Associated with Food Intake • Rosalyn Pardave, Junior Research, National Agrarian University La Molina

62 POSTER PRESENTATIONS 63 Kathryn Glatfelter, Zookeeper, Denver Zoo and Master’s and Master’s Zoo Denver Zookeeper, Glatfelter, Kathryn Dragonfly, – Project Inquiry Program Advanced Student, Miami University of Biology, Department Inquiry Program Advanced Director, Plucinski, Assistant Karen Miami University of Biology, Department Dragonfly, – Project Seoul Zoo Director, Zoo Eo, Yeon Kyung PUBLIC RELATIONS & MARKETING PUBLIC RELATIONS & MORE TRENDS Using Facebook to Promote Conservation Awareness and and Awareness Conservation Promote to Using Facebook Audiences in Zoo Action AZA Accredited of Becoming Process Seoul Zoo’s • • •

Josh Dodson, Interpretation Manager, Indianapolis Zoo Indianapolis Manager, Josh Dodson, Interpretation Miranda L. Cottrell, Recent Graduate, Eckerd College Eckerd Graduate, Recent L. Cottrell, Miranda Studies, of Animal Professors Assistant Erin E. Frick, Ph.D., College Eckerd College Eckerd Student, Ketner, Maddie W. College Eckerd Student, Aimee M. Beliveau, Nicole Tariverdian, Interactive Producer, RLMG Producer, Interactive Tariverdian, Nicole RLMG Director, Sprick, Technical Greg RLMG Developer, Software Cole, Kasey Digital Life, and Director, Duncan Irschick, Professor Amherst UMASS Amherst UMASS Digital Life Artist, Bot, CG Jeremy Amherst UMASS Digital Life Artist, Johnson Martin, CG Amherst UMASS Digital Life Artist, CG Gutierrez, Robert & Community Programming Director, Weatherford, Krista Engagement, Maymont Maymont Joe Neel, Senior Manager of Zoology, and Operations of Park Singlemann, Director Peggy Maymont Horticulture, Tomas Di Leo, Student, Fairfield University Fairfield Student, Di Leo, Tomas Conservation Science Program, Otterbein University Otterbein Program, Science Conservation University Otterbein Professor, Michele Acker, Dr. Ohio Wildlife Director, Executive Gibson, Assistant Stormy Center Ashton Jerger, Student, Otterbein University Otterbein Student, Jerger, Ashton and Zoo and Director, Professor Anna Young, Dr. Adam Mitchell, Principal, CambridgeSeven Mitchell, Adam CambridgeSeven Associate, Douglas Flandro, The Value of a Close Encounter Value The The Role of Distance Language on Conservation Engagement Engagement Language on Conservation of Distance Role The with the Public Scan Your Animals and Create a Virtual 3D Experience a Virtual Animals and Create Scan Your FIshial Recognition EDUCATION CONSERVATION Local Wildlife Local Impact of Animal Programming on Human Attitudes of of on Human Attitudes Impact of Animal Programming Energy & Water Conservation in Today’s Aquariums in Today’s Conservation & Water Energy • • • • • • • • • • • • • • • • • • • • • •

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It’s been a challenging year, and the white-handed gibbons at the Columbus Zoo and Aquarium remind us all to hang in there! Thanks to the entire AZA community for your continued support.

Centerplate, a Sodexo Company a Sodexo Centerplate, www.us.sodexo.com 1 Landmark Square CT 06901 Stamford, 451–8877 (619) [email protected] their food help clients reimagine We with resilience. and reopen services www.centaman.com St. 17 N State IL 60602 Chicago, (312) 401–0979 [email protected] point of sale, integrated provide We and mobile ticketing. kiosk webstore, Centaman SILVER SPONSOR SILVER EXHIBITOR PARTICIPATING SPONSOR SILVER PARTICIPATING EXHIBITOR PARTICIPATING www.cemrock.com Ave. S Julian 4790 AZ 85714–2123 Tucson, 571–1999 (520) [email protected] has been a Cemrock 42 years over For of artificial leader in the fabrication exhibitry. Cemrock Landscapes Inc Landscapes Cemrock Central Nebraska Packing, Inc. Packing, Nebraska Central www.nebraskabrand.com 550 PO Box NE 69103 North Platte, (308) 532–1250 [email protected] Diets Carnivore Exotic Brand Nebraska 1971. since

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SILVER SPONSOR SILVER SILVER SPONSOR SILVER EXHIBITOR PLATINUM PARTICIPATING EXHIBITOR PARTICIPATING RMA Technologies Inc. – Inc. – RMA Technologies Exhibit™ Inside Your www.rmatechnologies.com Unit 4 Drive, 290 Thompson ON N1T 2E3 Cambridge, (519) 622–7050 [email protected] with our or entertain educate, Advertise, and exhibits your for products interactive areas! play Roto www.roto.com Blvd Discovery 7001 Dublin, OH 43017 760–8690 (614) [email protected] for solutions creative fresh, offers Roto and within zoos experiences interactive aquariums. Schultz & Williams www.schultzwilliams.com JFK Boulevard 1617 19103 Philadelphia, PA (215) 625–9955 [email protected] Schultz & Williams than 30 years, more For aquariums, with zoos, has been working the across organizations and conservation their and sustain grow to country success. with great programs fundraising www.rodentpro.com 118 PO Box 47618–9998 Inglefield, IN (812)867–7598 [email protected] in the specializes RodentPro.com of premium and distribution production quality animal foods. RodentPro.com, LLC RodentPro.com,

Polar King International Polar www.polarking.com Avenue Haven New 4424 Fort Wayne, IN 46803 Wayne, Fort [email protected] #1 manufacturer King is the industry’s Polar coolers and walk-in outdoor of fiberglass freezers. (260) 428–2525 Piscine Energetics www.mysis.com BC V1T 8T8 Vernon, (888) 220–2238 [email protected] is a global supplier of Piscine Energetics invasive from derived food, fish sustainable shrimp. mysis 1015 Fairweather Road Fairweather 1015 PLATINUM SPONSOR PLATINUM SILVER EXHIBITOR SILVER SILVER EXHIBITOR SILVER SILVER EXHIBITOR SILVER Photogenic Inc. Photogenic www.photogenicinc.com IL 60611 Chicago, 493–6413 (407) with photogenic Image is everything services. photography souvenir 230 East Ohio Street, Ste. 600 Ste. Ohio Street, 230 East [email protected] www.pepperconstruction.com St. 643 N. Orleans 60654 IL Chicago, (312) 266–4700 [email protected] with a specialty in zoo contractor General construction. exhibit Pepper Construction Company Construction Pepper

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Nets Unlimited Inc Nets Unlimited www.netsunlimited.cm 20625 North 29 (305) 299–9228 [email protected] Parrot Fish Studio Parrot www.parrotfishstudio.com 146 Street SW 9441 Miami, FL 33176 agency creative a full-service are We high quality and providing to dedicated designs. innovative SILVER EXHIBITOR SILVER GOLD SPONSOR SILVER SPONSOR SILVER SILVER SPONSOR SILVER Nassal is the leading fabricator for for leading fabricator is the Nassal zoos for rockwork theming and artificial and aquariums. [email protected] Nassal www.builtbynassal.com Street W Kaley 415 32806 FL Orlando, 648–0400 (407) and handrails. Phoenix, AZ 85050 (480) 515–1300 [email protected] of and installer net fabricator Custom nets kids’ nets, safety animal exhibits, Otterbein University Otterbein www.otterbein.edu/zoo Street 1 South Grove Department of Biology and Earth Science OH 43081 Westerville, (614) 823–1324 (614) [email protected] a B.A. or B.S. offers University Otterbein science. and conservation in zoo degree EXHIBITORS 70

+3 (145) 740–9222 [email protected] and exciting a new Rides offers Vekoma support aimed to zoos, for attractions finance. We revenue. Vekoma Rides Manufacturing Vekoma www.vekoma.com BA 6063 18, Vlodrop, Schaapweg Netherlands The True360 www.true-360.com 2710 South Loop Drive, Suite 2000 Suite Drive, South Loop 2710 Ames, IA 50010 (888) 878–3360 [email protected] for experiences immersive creates True360 360° capturing by and aquariums zoos videos of their animals. Ursa International www.ursainternational.org 78 Box P.O. Belize Santa Elena, Cayo, 675–9595 (501) [email protected] design, is a zoo Ursa International and peace landscape architectural consultancy. education UC San Diego Extension www.extension.ucsd.edu Gilman Drive 9500 La Jolla, CA 92093 (858) 822–7721 [email protected] environmental in sustainability, Training management, and management, facilities change. behavior PARTICIPATING EXHIBITOR PARTICIPATING PARTICIPATING EXHIBITOR PARTICIPATING EXHIBITOR PARTICIPATING PARTICIPATING EXHIBITOR PARTICIPATING

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Stoneface Inc. Stoneface www.stonefaceinc.com G Ste. Cerveza, 33208 Paseo CA 92675 San Juan Capistrano, (949)481–4498 [email protected] in sculpted specialize Inc., we Stoneface At aquariums, zoos, for projects concrete luxury residential theme parks, hotels, and more. www.theaquariumvet.com The Aquarium Vet Aquarium The 2327 PO Box 3189 Victoria Moorabbin, 25 6605 416 +61 [email protected] – the course™ e-quarist Vet Aquarium The course providing online first world’s education. aquarist The Lukens Company Lukens The www.thelukenscompany.com 9 Road, 2800 Shirlington [email protected] lighting special customized provided We needs. your for displays Chicago, IL 60642 Chicago, (509) 319–8641 939 W North Ave, Ste. 750 Ste. W North Ave, 939 Tianyu Arts & Culture Inc Arts & Culture Tianyu www.tianyuculture.us PLATINUM SPONSOR PLATINUM SILVER EXHIBITOR SILVER SILVER EXHIBITOR SILVER GOLD SPONSOR [email protected] Arlington, VA 22206 VA Arlington, 845–8484 (703) provides that agency is a marketing TLC and donor fundraising response, direct services. development

Ave th St., Ste. 107 Ste. St., th SenesTech, Inc. SenesTech, 23460 N 19 www.senestech.com SILVER EXHIBITOR SILVER PARTICIPATING EXHIBITOR PARTICIPATING PARTICIPATING EXHIBITOR PARTICIPATING GOLD SPONSOR Henderson, NV 89011 330–5191 (702) and trolleys and used trams, of new electric shuttles. [email protected] 440 Mark Leany Drive 440 Mark Leany a wide range offers Specialty Vehicles Specialty Vehicles www.specialtyvehicles.com [email protected] (513) 241–6778 of team is a diverse Partners Skystone who counsel consultants fundraising in fundraising. nonprofits Cincinnati, OH 45203 Cincinnati, 1648 W. Massey Road,Ste. 200 Road,Ste. Massey 1648 W. Memphis, TN 38120 300–2948 (901) Speak Creative www.madebyspeak.com [email protected] Speak Creative is a leading provider of of is a leading provider Speak Creative zoos to mobile applications and websites and aquariums. Phoenix, AZ 85027 Phoenix, AZ (928) 779–4143 (928) [email protected] SenesTech is changing the paradigm of of is changing the paradigm SenesTech targeting by management pest reproduction. Skystone Partners Skystone www.skystonepartners.com 635 W 7 635 EXHIBITORS 71

GOLD EXHIBITOR PARTICIPATING EXHIBITOR PARTICIPATING GOLD SPONSOR WholeTrees Structures WholeTrees www.wholetrees.com St. 800 Williamson 53703 Madison, WI (608) 310–5282 [email protected] designs, fabricates, sources, WholeTrees timber round sustainable and installs structures. VetCAT equips you with state-of-the-art with state-of-the-art equips you VetCAT scanning at (CT) tomography computed fingertips. your (703) 981–4474 (703) [email protected] 101 Zurich Ct. 101 NC 27127 Winston-Salem, [email protected] Technologies Xoran www.xorantech.com Rd. S State 5210 MI 48108 Ann Arbor, 358–5725 (734) World Safaris World www.WorldSafaris.com itineraries fully-customized you offer We travelers your for a difference make that wildlife. and for

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St., Ste. 10 Ste. St., th (415) 847–1239 (415) www.WashedAshore.org Bandon, OR 97411 [email protected] Washed Ashore Washed 1139 PO Box feature exhibits traveling Ashore Washed of made entirely giant animal sculptures marine debris! 950 S. 10 950 Verdis Group Group Verdis www.verdisgroup.com West Liberty University West www.westliberty.edu/grad 2 Hall, Shotwell Drive, 208 University Wichita, KS 67202–2815 67202–2815 KS Wichita, (316) 262–4700 [email protected] 105 N Washington Street 105 N Washington zoological in sustainable WDM specializes and animal habitats, naturalistic projects, and education engaging the public through entertainment. WDM Architects www.wdmarchitects.com GOLD EXHIBITOR GOLD SPONSOR GOLD EXHIBITOR SILVER EXHIBITOR SILVER (402) 547–8372 (402) Omaha, NE 68108 Omaha, NE [email protected] and and aquaria identify help zoos We a create solutions to implement sustainable thriving world. West Liberty, WV 26074 WV Liberty, West (304) 336–8015 [email protected] hour 30 credit science, MS and MA in zoo with applied experience online programs, an AZA institution. EXHIBITORS 72 Ursa International WDM Architects Structures WholeTrees Fundraising Products / Services Products Fundraising LLC Altitude Rides and Attractions, Blackbaud Rides, Inc. Chance Doubleknot Inc Photogenic, Schultz & Williams Partners Skystone Company Lukens The Safaris World Facility Management Supplies / Management Supplies / Facility Services LLC Software, AnimalCare Centerplate Covetrus IAAPA LLC IPEX USA, & Design Landmark Studio Inc. SenesTech, Group Verdis Film / Theater Productions Cortina bv Rides Manufacturing Vekoma / Equipment Service / Beverage Food Centaman Centerplate Festival Chinese Lantern Inc Systems, Ticketing Gateway LLC IPEX USA, & Design Landmark Studio Inc. King International, Polar Enclosures / Containment Enclosures DecorCable Carl Stahl Inc. of Wisconsin, COST LLC Construction Concrete Edge InCord Inc. Products, Animal Care LGL Inc. Nets Unlimited, Company Construction Pepper Inc. Stoneface Structures WholeTrees Exhibit Fabrication DecorCable Carl Stahl Landscapes, Inc. Cemrock CLR Design Inc. of Wisconsin, COST LLC Construction Concrete Edge Imagine Exhibitions LLC IPEX USA, Inc. Products, Animal Care LGL Nassal Inc. Nets Unlimited, Company Construction Pepper Inc. RMA Technologies Roto Inc. Stoneface WDM Architects Structures WholeTrees Architects Ltd Architects Design Services Productions B Morrow Festival Chinese Lantern CLR Design Productions Cortina Group Epsten Consulting Felis Imagine Exhibitions InCord Images Inflatable and Landscape Jones & Jones Architects Inc. Products, Animal Care LGL Inc. Nets Unlimited, Fish Studio Parrot Inc. RMA Technologies Roto Company Lukens The Construction Management Construction A.I. Whoo LLC Productions B Morrow CLR Design LLC IPEX USA, Nassal Inc. Nets Unlimited, Company Construction Pepper Inc. Stoneface WDM Architects Structures WholeTrees Conservation / Education Programs / Education Conservation and Environment Animals, Science Disney’s University Otterbein Piscine Energetics Vet Aquarium The True360 UC San Diego Extension Group Verdis Ashore Washed University Liberty West Safaris World Audio / Video / Multimedia / Video Audio A.I. Whoo LLC Productions Cortina Inc. RMA Technologies Speak Creative Company Lukens The True360 & Equipment Tours Audio Speak Creative Services Business A.I. Whoo LLC LLC Software, AnimalCare Blackbaud Centaman CLR Design Covetrus Doubleknot Consulting Felis Inc Systems, Ticketing Gateway IAAPA Imagine Exhibitions Schultz & Williams Group Verdis Architects Ltd Architects Aquatic Supplies / Services Aquatic InCord Zoo KONG Mazuri Vet Aquarium The A.I. Whoo LLC LLC Software, AnimalCare Inc. Logic, Aqua Landscapes, Inc. Cemrock Productions Cortina Inc. of Wisconsin, COST LLC Construction Concrete Edge InCord LLC IPEX USA, and Landscape Jones & Jones Architects Nassal Inc. RMA Technologies Roto Vet Aquarium The Ashore Washed Animatronics Roto Exhibits Aquarium Animal Transportation / Transactions Animal Transportation Inc. Products, Animal Care LGL Inc. Nets Unlimited, Animal Feeding / Watering Animal Feeding LLC Software, AnimalCare Inc. Packing, Nebraska Central Zoo KONG Inc. Products, Animal Care LGL Mazuri Piscine Energetics LLC RodentPro.com Animal Enrichment / Devices LLC Software, AnimalCare Inc. Packing, Nebraska Central LLC Construction Concrete Edge Zoo KONG Inc. Products, Animal Care LGL Inc. Nets Unlimited, AnimalCare Software, LLC Software, AnimalCare Inc. Packing, Nebraska Central Covetrus Zoo KONG Mazuri LLC RodentPro.com Vet Aquarium The Animal Care Supplies Animal Care Admissions / Ticketing Admissions Blackbaud Centaman Festival Chinese Lantern Doubleknot Inc Systems, Ticketing Gateway Speak Creative bv Manufacturing Rides Vekoma EXHIBITORS BY PRODUCT/SERVICE CATEGORY PRODUCT/SERVICE BY EXHIBITORS EXHIBITORS 73 A.I. Whoo LLC Centaman Festival Chinese Lantern Doubleknot Inc Systems, Ticketing Gateway IAAPA Inc Photogenic, Company Lukens The True360 Traveling Exhibits Traveling Landscapes, Inc. Cemrock Festival Chinese Lantern Productions Cortina Inc. of Wisconsin, COST Imagine Exhibitions Images Inflatable LLC IPEX USA, Nassal Inc. RMA Technologies Inc Arts & Culture Tianyu Ashore Washed / Services / Laboratory Veterinary Devices LLC Software, AnimalCare Covetrus Zoo KONG Inc. SenesTech, Vet Aquarium The Technologies Xoran Services Visitor Software / Web Software A.I. Whoo LLC LLC Software, AnimalCare Blackbaud Centaman Productions Cortina Covetrus Doubleknot Inc Systems, Ticketing Gateway Speak Creative True360 / Shade Stations Structures DecorCable Carl Stahl LLC Construction Concrete Edge InCord Images Inflatable Inc. Nets Unlimited, Inc. Stoneface Structures WholeTrees Themed Environments Productions B Morrow Landscapes, Inc. Cemrock Festival Chinese Lantern Productions Cortina Inc. of Wisconsin, COST LLC Construction Concrete Edge InCord Images Inflatable Nassal Fish Studio Parrot Inc. RMA Technologies Roto Inc. Stoneface Ursa International Ashore Washed Sculpture / Art Sculpture Landscapes, Inc. Cemrock Festival Chinese Lantern Inc. of Wisconsin, COST LLC Construction Concrete Edge Images Inflatable Nassal Fish Studio Parrot Inc. Stoneface Inc Arts & Culture Tianyu Ashore Washed / Graphics Signage / Interpretives Booth, Inc. Apple Photo Productions B Morrow Productions Cortina LLC Construction Concrete Edge Images Inflatable & Design Landmark Studio Nassal Fish Studio Parrot Inc. RMA Technologies Roto Speak Creative Company Lukens The True360 Ashore Washed Rides / Attractions / Entertainment Rides / Attractions LLC Altitude Rides and Attractions, Booth, Inc. Apple Photo Productions B Morrow Rides, Inc. Chance Festival Chinese Lantern Nassal Inc Photogenic, Inc. RMA Technologies bv Rides Manufacturing Vekoma / Tours Safaris LLC Altitude Rides and Attractions, Rides, Inc. Chance bv Rides Manufacturing Vekoma Safaris World Retail / Gift Shop Items Retail LLC Software, AnimalCare Inc. Booth, Apple Photo Centaman Festival Chinese Lantern Zoo KONG Inc Photogenic, Play Areas Play LLC and Attractions, Altitude Rides Productions B Morrow Inc. Landscapes, Cemrock Rides, Inc. Chance Inc. Wisconsin, of COST InCord Images Inflatable Nassal Inc. Nets Unlimited, Inc. RMA Technologies Roto Structures WholeTrees Architects Ltd Architects Architects Ltd Architects People Movers / Transportation / Movers People LLC Altitude Rides and Attractions, Rides, Inc. Chance Specialty Vehicles Membership Services Blackbaud Centaman Doubleknot Inc Systems, Ticketing Gateway Inc Photogenic, Schultz & Williams Company Lukens The Safaris World Master Planning Master A.I. Whoo LLC Productions B Morrow CLR Design Group Epsten Consulting Felis and Landscape Jones & Jones Architects Inc. Nets Unlimited, Roto Schultz & Williams Ursa International Group Verdis WDM Architects Marketing / Advertising Services / Advertising Marketing A.I. Whoo LLC Booth, Inc. Apple Photo Blackbaud Rides, Inc. Chance Festival Chinese Lantern IAAPA Images Inflatable Fish Studio Parrot Inc Photogenic, Schultz & Williams Speak Creative Company Lukens The Ashore Washed Life Support Life LLC Software, AnimalCare Inc. Logic, Aqua LLC IPEX USA, Vet Aquarium The Landscape / Horticulture Supplies / / Supplies / Horticulture Landscape Services CLR Design Inc. of Wisconsin, COST Group Epsten InCord LLC IPEX USA, and Landscape Jones & Jones Architects Inc. RMA Technologies Inc. Stoneface Insurance Gallagher Inc. Group, K & K Insurance Handling Equipment Handling Inc. Products, Care Animal LGL

Our Vision The Association of Zoos and Aquariums envisions a world where all people respect, value and conserve wildlife and wild places.

Our Mission The Association of Zoos and Aquariums helps its members and the animals in their care thrive by providing services advancing animal welfare, public engagement and the conservation of wildlife.

Our Promise We will promote AZA accreditation as the standard of excellence in the zoo and aquarium profession.

We will increase the collective impact of AZA members in animal care, welfare, sustainable population management and the conservation of wildlife.

We will tell powerful stories about the work of AZA-accredited zoos and aquariums.

We will empower zoo and aquarium professionals to be leaders in their field.

We will advance diversity, equity, access, and inclusion practices in the profession and integrate these as values into our organizational cultures.