Welcome to the Stoop

1 WELCOME TO THE STOOP At Harlequins, we pride ourselves on offering a warm welcome to supporters of all ages, backgrounds, abilities and circumstances and want to ensure you have the best possible experience when visiting The Stoop. We have created this guide to help you plan your visit with particular reference to transport and accessible seating and facilities, but if you require any further information contact details can be found on Page 14 of this document. We hope you enjoy your visit. 2 2 CONTENTS WELCOME TO THE STOOP 2 GETTING TO THE STOOP 4 MATCHDAY 8 ACCESSIBILITY MAP 11 ADDITIONAL INFORMATION 12 PLANS FOR THE STOOP 13 GET IN TOUCH 14 3 3 BY RAIL The nearest train station is Twickenham, GETTING TO which is approximately a 15 minute walk from the stadium. Turn right out THE STOOP of the station continue down Whitton Road. Proceed down Court Way and The Twickenham Stoop is located just turn left on to Egerton road. At the mini- off the A316 and can be reached by a roundabout, turn right onto Craneford number of different transport methods Way and enter the stadium at the including rail, bus and car. The Stadium end of the road. Regular trains run to is walking distance from Twickenham Twickenham from London Waterloo, High Street and is only a few hundred Clapham Junction, Reading, Ascot and metres away from Twickenham Stadium, Windsor & Eton Riverside. the home of rugby. Twickenham is fully accessible to wheelchair users. Access to platforms 4 ADDRESS and 5 (for trains to Reading, Wimbledon, The Twickenham Stoop Windsor, Richmond, Clapham and Langhorn Drive London Waterloo) is via a staff-operated Twickenham stair lift. Please ask a member of staff Middlesex for assistance. Access to platform 3 (for TW2 7SX stopping services to London Waterloo and all Waterloo bound services on 4 4 matchdays) is via the car park - please stadium are Whitton, St Margarets and approach staff at the main entrance who Hounslow. The London Overground will be happy to assist you. Staff are service also runs from Richmond to available between 06:15 – 22:45. North London and Stratford. The nearest Underground stations are Hounslow East Please note that there will be no step- for the Piccadilly Line, and Richmond for free access to Platforms 4 and 5 the District Line. (fast trains to London and services to Reading) until December 2018. If you are For further information on train travel at Twickenham station, please speak to visit: http://www.nationalrail.co.uk/ station staff who will make alternative stations_destinations/TWI.aspx arrangements if you require step free access. The nearest stations with step- free access are Whitton and Richmond. BY BUS Bus numbers 281, 267, 481, 681 and You will find the station staffed at the H20 have regular services passing close following times on matchday: to the stadium. Alternatively, the R68, R70, 33, 110, 290, H22 or 490 stop on Friday: 06:15 - 22:45 Twickenham High Street, where the Saturday: 06:15 - 22:45 stadium is a short walk away over the River Crane. Sunday: 08:00 - 20:00 Every London bus route is wheelchair Other stations in the vicinity of the accessible, with automatic ramps and 5 5 Turning back on yourself the stadium designated wheelchair spaces. is located 500 metres on the left via Langhorn Drive. For more information visit: http:// content.tfl.gov.uk/bus-route-maps/ twickenham-a4-150717.pdf BY BICYCLE Bicycle parking facilities are provided outside Gate 1 – The Jason Leonard Gate and Gate 3 – The Bob Hiller Gate. Please bring your own locks and chains. Harlequins cannot accept any responsibility for any loss or damage to bicycles. BY CAR From the M25, exit J12 onto the M3 and head toward London. This then becomes the A316; continue to the Whitton Road roundabout next to the Lexus/Toyota car dealership and take the fourth exit. 6 6 CAR PARKING drop off point. We have a dedicated area at Gate 1 - The Jason Leonard Gate for BLUE BADGE HOLDERS pick up and drop off. This area can be Complimentary parking is provided for reached by entering The Stoop directly blue badge holders - please drive into via the A316 and turning right at the first the ground via Langhorn Drive and a round about. This area has a flat entry steward will direct you to one of the point into the Stadium and is close to reserved bays. Please note these bays many accessible seats and facilities. are offered on a first come, first served basis. Please note supporters will need a valid match ticket, membership card or proof of purchase to gain access into the blue badge parking area. Parking is available to the public in the Rosebine car park for £10. To access the Rosebine car park continue past The Stoop on your left and continue on the A316. The Rosebine car park is located 200 metres on the left after passing the stadium. GETTING DROPPED OFF? Harlequins have a dedicated accessible 7 7 these in the West. Non-wheelchair users can discuss their seats with the MATCHDAY Ticketing team. We would advise that these seats be in the DHL or Charles Stanley stand as these stands host TICKETS most of our facilities. Please see the To purchase any accessible tickets Stoop Accessible Map on Page 11 for please call our Ticketing team on 020 locations. 8410 6010. WHEELCHAIR USERS If you are registered as disabled you will be entitled to a carer ticket. There are LEVEL ONE many forms of proof that we accept as A limited number of seats are available proof to issue the carer ticket. A carer for Members in the Charles Stanley ticket can only be issued along with Stand on the Jason Leonard balcony. proof of disability and a ticket purchase. These seats are currently all occupied for the 2018/19 season. To express your WHEELCHAIR USERS interest in joining the waiting list for this viewing area please contact us at PITCH SIDE [email protected]. We have accessible seats for wheelchair users located in the DHL and Charles Stanley stands, with the majority of 8 8 AMBULANT SUPPORTERS If required, our stewards will open gates If you have specific seating needs that for you to enter through, rather than require a particular stand, block or row, turnstiles. Gate 1 – The Jason Leonard please contact our Ticketing team to Gate and Gate 3 – The Bob Hiller Gate discuss your requirements in more detail are the most popular arrival points, but and we will do our best to accommodate when booking please ask our Ticketing you. team for the best option dependent on your needs and travel arrangements. The DHL and Charles Stanley stands are front loading with seat access from ground level. Seats in the North and South stands are accessed from stairs AMENITIES behind the stands, entering from the 7th FOOD & DRINK row in the North and the 11th row in the South. The Stoop has a large selection of gourmet food options as well as traditional rugby fare. While the majority STADIUM ACCESS of these outlets are in the South West Corner we also have a number of options The Stoop has three access gates with behind the North Stand and in each of turnstiles and you should select yours the internal bars. While the permanent based on your needs, mode of transport food stores have lowered counters, and seat location using the accessible some of the temporary food options map on Page 11 of this guide. 9 9 have higher counters but are more than An induction loop is available at the happy to assist with ordering. Harlequins Official Store in the Charles Stanley Stand. We have a number of internal and external bars around the stadium serving a wide selection of beers, wine and ACCESSIBLE TOILETS spirits. Both the DHL and Charles Stanley Stand have accessible toilet facilities at HARLEQUINS OFFICIAL STORES pitch level and there are an additional three located outside the inner bowl of There are two Harlequins Official the stadium. These are located close Matchday stores in the North West and to entrances/exits and to our food and South East corner of the grounds. drink concessions and require a RADAR key to be opened. The Harlequins Official Stores are extremely busy on matchdays and can If you require the use of an accessible get crowded and may overwhelm some toilet but do not own a RADAR key guests who are not comfortable in please inform a steward when you crowds. We advise coming into the shop arrive so we can issue you one. We may in the hour after gates open to avoid the require a non-monetary deposit for this crowds, our stadium store is also open which will be returned at the end of the during the week from 10:00 to 16:00 and match on receipt of the key, such as a is considerably quieter during this time. driver’s licence, passport or credit/bank card. 10 10 11 11 Matchday programmes are available at all fixtures at The Stoop and are ADDITIONAL available just inside stadium entrances. Programmes are priced at £3 and until November 2019, can only be purchased INFORMATION with cash. After this date, programmes can only be purchased with a debit/ For those wanting to hear commentary credit card. of the game, we offer a Fan Radio service for all matches at The Stoop This season, we are proud to introduce which is particularly helpful for visually Non-Visible Disability wristbands and impaired supporters.

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