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IBM Tivoli Agentless Monitoring for Windows Operating Systems User's Guide Tables IBM Tivoli Agentless Monitoring for Windows Operating Systems Version 6.2.1 (Revised) User's Guide SC23-9765-01 IBM Tivoli Agentless Monitoring for Windows Operating Systems Version 6.2.1 (Revised) User's Guide SC23-9765-01 Note Before using this information and the product it supports, read the information in “Notices” on page 207. This edition applies to version 6.2.1 of IBM Tivoli Agentless Monitoring for Windows Operating Systems (product number 5724-C04) and to all subsequent releases and modifications until otherwise indicated in new editions. © Copyright IBM Corporation 2008, 2013. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Contents Tables ...............v Terminal Services attribute group......105 Terminal Services Session attribute group . 106 Chapter 1. Overview of the agent ....1 Terminal Services Session Memory attribute group...............108 IBM Tivoli Monitoring ...........1 Thread Pool Status attribute group .....110 Functions of the monitoring agent .......1 User Accounts attribute group .......114 New in this release ............1 Virtual Memory attribute group ......117 Components of the IBM Tivoli Monitoring WIN Performance Object Status attribute group 122 environment ..............1 Windows Services attribute group .....127 Agent Management Services .........2 WMI Event Log attribute group ......132 User interface options ...........3 WMI Performance Object Status attribute group 134 Disk capacity planning for historical data ....139 Chapter 2. Requirements and agent installation and configuration .....5 Chapter 5. Situations reference....141 Requirements for the monitoring agent .....5 Predefined situations ...........141 Agent-specific installation and configuration....6 Situation descriptions...........142 Configuration values ..........6 Agentless Windows OS Navigator item....143 Remote installation and configuration ....10 Managed Systems Navigator item .....143 WMI Windows Systems subnode ......143 Chapter 3. Workspaces reference . 11 SNMP Windows Systems subnode .....145 Predefined workspaces ..........12 Workspace descriptions ..........13 Chapter 6. Take Action commands Agentless Windows OS Navigator item ....13 reference .............149 Managed Systems Navigator item ......13 Predefined Take Action commands ......149 WMI Windows Systems subnode ......13 SNMP Windows Systems subnode......16 Chapter 7. Policies reference.....151 Chapter 4. Attributes reference ....19 Predefined policies ...........151 Attribute groups for the monitoring agent ....19 Attributes in each attribute group .......22 Chapter 8. Troubleshooting .....153 Computer System attribute group ......22 Trace logging .............154 Disk attribute group ..........25 Overview of log file management .....154 hrDeviceTable attribute group .......29 Principal trace log files .........155 hrProcessor attribute group ........30 Examples: Using trace logs ........158 hrProcessorTable attribute group ......33 RAS trace parameters .........159 hrStorageTable attribute group .......34 Dynamic modification of trace settings ....161 hrSystem attribute group .........37 Setting trace parameters for the Tivoli Enterprise Logical Disk attribute group ........39 Console server ............164 Managed Systems SNMP attribute group . 43 Problems and workarounds ........164 Managed Systems WMI attribute group ....44 Installation and configuration troubleshooting 164 Memory attribute group .........46 Remote deployment troubleshooting ....169 Network attribute group .........50 Agent troubleshooting .........169 Network Interfaces attribute group .....59 Workspace troubleshooting ........173 Operating System attribute group ......63 Situation troubleshooting ........177 Page File Usage Details attribute group ....67 Take Action commands troubleshooting . 180 Paging File Summary attribute group.....69 Support information ...........180 Performance Object Status attribute group . 71 Informational, warning, and error messages Physical Disk attribute group .......76 overview ...............181 Physical Memory attribute group ......80 Message format ...........181 Process attribute group .........84 Agent messages ...........182 Processes attribute group .........90 Processor attribute group .........93 Appendix A. Event mapping .....185 Processor Details attribute group ......95 Processor Utilization Total attribute group . 99 Appendix B. Documentation library 203 System attribute group .........100 Prerequisite publications..........203 © Copyright IBM Corp. 2008, 2013 iii Related publications ...........204 Index ...............211 Other sources of documentation .......204 Notices ..............207 Trademarks ..............209 iv IBM Tivoli Agentless Monitoring for Windows Operating Systems User's Guide Tables 1. Capacity planning for historical data logged 6. Remote deployment problems and solutions 169 by the Agentless Monitor for Windows . 140 7. Agent problems and solutions ......170 2. Information to gather before contacting IBM 8. Workspace problems and solutions ....174 Software Support ..........153 9. Situation problems and solutions .....177 3. Trace log files for troubleshooting agents 155 10. Take Action commands problems and 4. Problems and solutions for installation and solutions .............180 configuration ...........165 5. General problems and solutions for uninstallation ...........167 © Copyright IBM Corp. 2008, 2013 v vi IBM Tivoli Agentless Monitoring for Windows Operating Systems User's Guide Chapter 1. Overview of the agent The IBM Tivoli Agentless Monitoring for Windows Operating Systems provides you with the capability to monitor Windows Operating Systems. IBM® Tivoli® Monitoring is the base software for the Agentless Monitor for Windows. The Agentless Monitor for Windows can identify and notify you of common problems with the application that it monitors. IBM Tivoli Monitoring IBM Tivoli Monitoring provides a way to monitor the availability and performance of all the systems in your enterprise from one or several designated workstations. It also provides useful historical data that you can use to track trends and to troubleshoot system problems. You can use IBM Tivoli Monitoring to achieve the following tasks: v Monitor for alerts on the systems that you are managing by using predefined situations or custom situations. v Establish your own performance thresholds. v Trace the causes leading to an alert. v Gather comprehensive data about system conditions. v Use policies to take actions, schedule work, and automate manual tasks. The Tivoli Enterprise Portal is the interface for IBM Tivoli Monitoring products. You can use the consolidated view of your environment as seen in the Tivoli Enterprise Portal to monitor and resolve performance issues throughout the enterprise. See the IBM Tivoli Monitoring publications listed in “Prerequisite publications” on page 203 for complete information about IBM Tivoli Monitoring and the Tivoli Enterprise Portal. Functions of the monitoring agent The Agentless Monitor for Windows provides the following functions: Agentless Monitoring for Windows Operating Systems using SNMP Agentless Monitoring for Windows Operating Systems using Windows APIs New in this release For this revised version 6.2.1 of the Agentless Monitor for Windows documentation, the following changes have been made to the documentation since the original version 6.2.1. v Support for the self-describing agent capability has been noted. For more information, see “Requirements for the monitoring agent” on page 5 Components of the IBM Tivoli Monitoring environment After you install and set up the Agentless Monitor for Windows, you have an environment that contains the client, server, and monitoring agent implementation for Tivoli Monitoring. This Tivoli Monitoring environment contains the following components: © Copyright IBM Corp. 2008, 2013 1 Tivoli Enterprise Portal client The portal has a user interface based on Java™ for viewing and monitoring your enterprise. Tivoli Enterprise Portal Server The portal server is placed between the client and the Tivoli Enterprise Monitoring Server and enables retrieval, manipulation, and analysis of data from the monitoring agents. The Tivoli Enterprise Portal Server is the central repository for all user data. Tivoli Enterprise Monitoring Server The monitoring server acts as a collection and control point for alerts received from the monitoring agents, and collects their performance and availability data. The Tivoli Enterprise Monitoring Server is also a repository for historical data. Tivoli Enterprise Monitoring Agent, Agentless Monitor for Windows This monitoring agent collects data and distributes the data to the Tivoli Enterprise Monitoring Server, Tivoli Enterprise Portal Server, Tivoli Enterprise Portal, Tivoli Data Warehouse, and Tivoli Integrated Portal. This agent can run on a separate system from the system where the Windows Operating Systems is running. Multiple copies of this agent can run on the same system. IBM Tivoli Netcool/OMNIbus Tivoli Netcool/OMNIbus is an optional component and the recommended event management component. The Netcool/OMNIbus software is a service level management (SLM) system that delivers real-time, centralized monitoring of complex networks and IT domain events. Event information is tracked in a high-performance, in-memory database and presented to specific users through individually configurable filters and views. The software includes automation functions that
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