QDP Services Customers Academic Year 2007/2008
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QDP Services Customers Academic Year 2007/2008 Customer List – Spring 2007 Customer List – Spring 2007 East Midlands Wales Barry College Boston College Bridgend College of Technology Brooksby Melton College Coleg Glan Hafren/Cardiff Tertiary Castle College Nottingham Coleg Menai Grantham College Coleg Morgannwg Learning Works for Young People Coleg Ystrad Mynach Lincoln College Deeside College of Further Education NETA (Nottinghamshire) Network Training Services Ltd New College Nottingham North Nottinghamshire College Scotland South Leicestershire College of FE South Nottingham College Kilmarnock College Stephenson College Coalville MetTECH The C.I.G. (Leicester) The Peoples College Nottingham Channel Islands West Nottinghamshire College Highlands College “The wealth of data in the analyses has contributed greatly to “QDP provide a valuable service in allowing us to benchmark our many areas of the College’s work. The versatility of the learners' perceptions against those in similar institutions. QDP's presentation of the results has enabled me to produce reports of analysis and presentation of data turns it into a useful tool to support varying nature for different bodies and also to respond quickly to improvement.” students about their concerns. The added dimension of being able Chris Bradford, Director of Learning and Skills to benchmark our results with those of similar colleges has been Boston College very useful for our self assessment processes.” Wendy Jordan, Quality Manager Coleg Glan Hafren “Working in partnership with QDP on our learner and employer surveys has been one of our most inspired decisions. We have access “Using QDP for collating feedback from our learners has turned out to excellent data and feedback which greatly assists our planning for to be a very wise decision for us. We were won over by QDP’s course development and quality improvement. The range of surveys flexibility and responsiveness to our requirements. we are undertaking is providing us with the most comprehensive QDP’s external benchmarking offers us comparison with colleges like picture of stakeholder satisfaction that the College has ever had.” ourselves and opens up a dialogue which leads to sharing best Janet Davidson, Assistant Principal practice to the benefit of learners around the country. Grantham College More importantly, thanks to QDP, questionnaire feedback is now an invaluable tool in improving quality, clearly pointing to areas that require our attention.” Vanessa Morgan, Quality Manager “QDP’s telephone unit carried out an early leaver survey for our Barry College College, giving us a better understanding why some learners did not complete their courses. The reports were very clear and easy to “Working with QDP will allow the college to conduct more targeted understand and the reliable data we have collected with their surveys of our customers and produce more detailed reports to enable assistance will help us in improving our provision for our learners.” us to move our Quality Improvement agenda forward. QDP's fast and Laurel Penrose, Director of Learner Achievement responsive service will allow us to concentrate our resources on Stephenson College Coalville making improvements and changes rather than the time-consuming process of producing and administering the surveys.” Sheila Dunn, Quality Coordinator Kilmarnock College contact QDP Services: telephone: 01625 501917 www.qdpservices.co.uk contact QDP Services: telephone: 01 625 501917 www.qdpservices.co.uk Customer List – Spring 2007 Customer List – Spring 2007 Yorkshire & Humberside East of England Braintree College North Hertfordshire College Askham Bryan College Leeds Adult & Community Learning Cambridge Regional College Oaklands College Barnsley College Leeds College of Art & Design Chelmsford College Suffolk College Bishop Burton College Leeds College of Building Colchester Institute The College of West Anglia Bradford College Leeds College of Technology Dunstable College The Farriery Training Agency Craven College Northern College Great Yarmouth College West Herts College Dearne Valley College Rotherham College of A & T Huntingdonshire Regional College West Suffolk College Dewsbury College Shipley College of Further Education Lowestoft College Writtle College Doncaster College The Grimsby Institute Luton Sixth Form College East Riding College Thomas Danby College Franklin College Wakefield College Corporation Hull College Yorkshire Coast College Independent Training Services York & North Yorkshire FE Colleges Keighley College Partnership “Many thanks for providing us with clear and reliable insight into “Great Yarmouth College used QDP services for the first time in our learners’ perception of the college. We now base our Quality 2004 to measure students’ perception of their course and the Improvement Strategies on solid, high quality data and the reports college. Within the first six months we have worked with QDP on are easily understandable by all our stakeholders.” two surveys and I am delighted to recommend to other colleges Cristen Huntington, Quality Manager the service provided. A particular strength with the service is the Doncaster College clarity of the results provided and the efficient way that QDP have responded to our needs. We have found that it is cost effective to place our satisfaction surveys with QDP and the questionnaire response rate has increased by 25% which has been very ‘‘With the support of QDP, the college has recently completed its encouraging.” most extensive survey of learner perceptions to date. From Richard Dade, Quality and Standards Adviser conception through to the design of the questionnaires, completion of Great Yarmouth College the survey and data reporting QDP have provided the college with advice, guidance and support upon demand. Timescales for the ‘‘We decided to team-up with QDP to get an independent and completion of the survey have been extremely short to ensure that accurate assessment of where we’re performing well and the college is able to report learner feedback prior to its forthcoming where there is room for improvement. We discovered that Ofsted inspection. QDP have met every deadline that was agreed and while our teaching standards are very high and students are I would like to take this opportunity to thank them for their support. generally satisfied, they don’t know how to go about making a I have no hesitation in recommending QDP to other colleges looking complaint. This is now something we can improve by to complete similar work and Hull College looks forward to working highlighting the proper procedures’’. with them again in the future.’’ Jill Francis, Vice Principal Client Services David Daulby, Director of Customer Services The College of West Anglia ‘ Hull College “Having used QDP for our student satisfaction surveys for two years we are now able to access benchmarking data and can “As first time users we placed considerable demands on the QDP customer compare responses given by our students in a more meaningful service team. They were never anything less than friendly, supportive and way. The systematic approach used by QDP in preparing for lightening-fast in their response times. The report itself was detailed, clear surveys and their speed of response once data has been submitted and accurate. A thoroughly professional service.” for analysis is a real plus.” Sean McKernan Head of Library and Learning Resources Charles Reynolds, Head of marketing and communications Northern College Lowestoft College contact QDP Services: telephone: 01625 501917 www.qdpservices.co.uk contact QDP Services: telephone: 01 625 501917 www.qdpservices.co.uk Customer List – Spring 2007 Customer List – Spring 2007 London West Midlands B & D Training Services Kingston Adult Education 5 Cs Training MORE Training Bexley Adult Education Lambeth College Adult Education Service Coventry NACRO Staffordshire Bexley College Leyton Sixth Form College Axia Solutions Ltd NEW College Bromley College Merton College Babington Business College Ltd New College Telford Capel Manor College Morley College Borough Training Services Newcastle-under-Lyme College Carshalton College Redbridge College Bournville College of FE Performance Through People Christ The King Sixth Form College Richmond upon Thames College Burton College Project Management (Staffordshire) Ltd City & Islington College Sir George Monoux 6th Form College Cannock Chase Technical College Rock House Training Ltd City of Westminster College Southgate College City College Birmingham Sandwell College College of North East London Southwark College City College Coventry Solihull College Community Options St Charles Catholic 6th Form College City of Wolverhampton College Stafford College Enfield College The Mary Ward Centre Clough Hall Technology School Staffordshire Providers Association Havering College West Thames College Derwen College Stoke-on-Trent College Havering 6th Form College Westminster Kingsway College E E F West Midlands Technology Centre Stoke-on-Trent Recreational Services Hawk Management Training Working Men's College E.Quality Training Limited Stratford Upon Avon College Kensington and Chelsea College Halesowen College Tamworth & Lichfield College Groundwork West Midlands Tektra Limited “The efficiency of QDP services has been of a very high standard and Henley College Coventry Walford & North Shropshire College the data provided through the learner survey has enabled us to HB Training Ltd Walsall College of A&T identify and respond to learner's needs. The outcome