Take Pride Gareth Southgate at the Heart of English Football

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TAKE PRIDE GARETH SOUTHGATE AT THE HEART OF ENGLISH FOOTBALL

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We won the World Cup! The question is, The League Managers Association, St. George’s Park, National Football can the England senior team emulate the Centre, Newborough Road, Needwood, Burton upon Trent, DE13 9PD incredible success of the U17s at next The views and opinions expressed by contributors are their own and year’s event? not necessarily those of the League Managers Association, its members, Having achieved an unbeaten run of qualifiers with his England side, manager officers or employees. Reproduction Gareth Southgate has certainly demonstrated that they deserve their in whole or in part without written place at Russia 2018. permission is strictly prohibited.

www.leaguemanagers.com The England manager and LMA president has a unique perspective on the task in hand, having spent nine years playing for the national side and Editor Alice Hoey three years managing the England U21s before taking the top job in 2016. [email protected] What’s more, his part in the England story has been played out entirely Editor for LMA Sue McKellar at St. George’s Park, the national football centre having opened its gates [email protected] five years ago this autumn, a year before his appointment with the U21s. Editorial contributor for LMA Mark Farthing Southgate has seen first hand the full impact of the central hub on all [email protected] levels of the national game. “Howard Wilkinson had a very clear plan of how he thought the national football centre should evolve and his concept was Publisher Jim Souter [email protected] absolutely right,” he says. “It is fundamental to the successful development of English football. As soon as the players arrive here we want them to Design Luna Studio feel part of England, and the same applies to coaches coming here to www.lunastudio.co.uk extend their learning. There has to be an emotional hit when you come to Commercial director Alex Smith SGP to join your team mates or colleagues, because that’s the essence of [email protected] representing your country, that pride and honour.” Read more about how he is harnessing these very personal feelings in our interview on page 10. Business development consultant Adam Tarrant [email protected] Elsewhere in this edition we bring you a typically eclectic mix of inspirational leaders, among them Stuart Worden, head teacher at the BRIT School, Photography Action Images England rugby’s Eddie Jones and COO of Castrol Mandhir Singh. Illustrations and images www.istockphoto.com As ever, we welcome your feedback on all the issues covered here, so please get in touch at [email protected]. Have a merry Christmas and a very Icon designs Luna Studio Emily Rolfe and Laura Middlehurst happy New Year!

You | Your Team | The Game | The Industry | 01

FROM THE CHIEF EXECUTIVE

With Christmas, New Year and The first half of this season has been our busiest six months to date. The LMA Diploma in Football Management the mid-point of the season is now in its 16th year and this year’s 38 students are nearly halfway through the year-long course, which fast approaching, this edition is specifically designed for the real-life challenges of managing in the game. provides an opportunity to look In addition to the Diploma, we have already delivered a full back on an extremely busy programme of CPD-accredited leadership masterclasses, career-skills workshops and technical performance and successful few months. clinics. Over 200 managers and coaches have attended our events so far this season, learning from the likes of the World Econonic Forum’s Mark Spelman, former GB gold Everyone at St. George’s Park must take real pride in medal hockey captain Kate Richardson-Walsh, Ashes- the achievements of the various England teams over the winning sports psychologist Dr Steve Bull, former head last year. The brilliant Under 17s’ World Cup win in India of personal development at the Royal Marines Andy and confirmation of qualification for Gareth Southgate’s Salmon, world-renowned heptathlon coach Toni Minichiello, side for the 2018 World Cup in Russia marked the end of the personal investment team at Kleinwort Hambros a remarkable period of success. That success resulted and many elite-level managers and coaches. from a huge amount of hard work and dedication by the managers, coaches and backroom staff across all the Sadly, everyone at the LMA has been united in grief at England teams. The LMA has been proud to call SGP the death of Dermot Drummy, a highly respected manager home since it first opened and it’s great to see such a and coach and a friend to many in the game. Dermot culture of high performance and success at the site. was studying towards the LMA Diploma in Football Management and his positive contributions and extensive Just as at SGP, building high performance cultures, experience and knowledge will be sorely missed by the developing technically and tactically astute players group. Over the past two decades, during his time with and delivering success are central themes for the Arsenal and Chelsea, Dermot played a hugely influential LMA Institute, supported by the Premier League. role in the career development of many of the Premier League’s most talented young players. Our thoughts and prayers are with his family and friends.

You | Your Team | The Game | The Industry | 03 CONTENTS

LEADERSHIP & MANAGEMENT

06 Kicking off 23 How to: make a 40 Leader of the pack News and numbers good impression England Rugby’s Eddie Jones on going beyond 08 LMA Leadership Series 24 The other side your comfort zone Highlights from the Getting the most out LMA Institute event of competitor analysis 46 10 ideas: staff retention

10 Cover story: 28 Art with Heart 48 Watch and learn Gareth Southgate We speak with BRIT School Charting the unique career SGP is helping the England head Stuart Worden of Cork City’s Lisa Fallon manager instil national pride and unity 34 Another level 54 Windows of opportunity Northampton Town’s Everest CEO Peter 16 Perspectives: Elite Jimmy Floyd Hasselbaink Mottershead Performance Environments Our experts on what makes a winning culture

LIFESTYLE & WELLBEING PITCH SIDE

58 The life update 75 Team talks 87 Growing grassroots The latest health …for Prostate Cancer UK Nike’s fourth annual facts and figures Partner Club event 76 Hall of Fame: 60 The essentials Glenn Hoddle 89 SGP is five! Gadgets and golf Celebrations and 78 The big picture key achievements 65 Boost your energy STATS Ball Movement More advice from Points Metric 91 Park life Dr Dorian Dugmore Highlights from 81 Media experience St. George’s Park 67 Six surprising ways... like no other to a healthier heart, …at UCFB 93 Inside the LMA with Vitality 83 A sport for all 97 LMA Institute 68 Good news about The Premier League’s Activity from the bad moods partnership with Stonewall last quarter Why negative emotions can be positive 85 England takes 103 In the Game centre stage 73 Mind games Gearing up for the European 104 Just a moment The psychology behind Men’s U17 Championships the perfect penalty

In the Manager we aim to provide broad content that covers the four tenets upon which LMA Learning is based; You, Your Team, The Game, The Industry. Our navigation bar at the bottom of each feature indicates which area or areas the content applies to.

Contents 40 48

10 34

You | Your Team | The Game | The Industry | 05 Perks of the job KICKING OFF Most sought after benefits: 51% Contagious leadership

Pensions 74% of UK professionals mirror the leadership styles 41% of their colleagues

Childcare

The best and worst leadership traits spread through 36% a business, with professionals’ behaviour most heavily influenced by the people they work with most often Discounted shopping

Most copied traits include: 20% £

Customer service Communication Problem solving Car financing option People are most likely to mimic others in risky or stressful situations, e.g.: 18% ! 50% ? 32% Gym membership An unfamiliar or difficult When something professional position goes wrong at work

(Source: ILM) (Source: Sodexo)

Newsbites Career roadblock

19% 31% perceive age to be the biggest factor Nearly a third of workers say preventing career progression. their employer doesn’t support Among the over 55s it is 46% their career development

Other perceived obstacles include:

Lack of 7% Favouritism 7% opportunities 5% Qualifications 5% Family needs

(Source: ADP pan-European report ‘the Workforce View in Europe’)

of Brits would rather work for a business with a How did I do? culture where they received recognition over a 59% higher salary job where they didn’t get any recognition

Nearly half of employees would leave 50% a company if they didn’t receive recognition of workers say that motivation and morale would improve if managers simply said ‘thank 72% you’ more and noticed good work (Source: Reward Gateway)

On the way up?

More men than women say a promotion is important to their job satisfaction

of employees who think the promotion process is 33% unfair say it is because clear guidance is not given

of workers have left a job due to 13% experiencing discrimination

have left a job because they have 14% been passed over for a promotion

November saw the LMA Institute of Leadership and High Performance deliver its first LMA Leadership Series event of the season, held at London’s National Gallery. KATE RICHARDSON-WALSH

The event focused on continual personal development and included keynote addresses from Dr Steve Bull and Mark Spelman. Dr Bull, team psychologist to the 2005 England Ashes winning squad and chartered psychologist for Team GB at three Olympic Games, discussed management, leadership and the importance of team culture. He drew on his first-hand experience to make comparisons and share best practice in aspects of leadership across all industries.

Mark Spelman, former global head of strategy at Accenture and current digital lead at the World Economic Forum, explained what the future of business and society is gearing towards I lead by example, I work in the “fourth industrial revolution”. He discussed how more really hard and I push companies are incorporating big data and real-time information myself out of my comfort into their services, and the role of leaders in ensuring the workforce is up-skilled to make use of the available technology. zone. I try to be the very best version of myself The keynotes were followed by an insightful Q&A session, hosted every day. If I can do that, by Jeremy Snape, on what it takes to sustain success in elite sport, featuring former Manchester United player and coach it gives me the right Ryan Giggs and 2016 Olympic Gold winning GB hockey captain to challenge everybody Kate Richardson-Walsh. The discussion charted their respective careers, the challenges they faced and how they overcame them else to bring the best of to build long and successful careers at the highest level. themselves to training.

Leadership & Management SUPPORTED BY SENIOR EVENT PARTNERS EVENT PARTNERS

>> The biggest memory from my career is not winning the Champions League; that’s because failure is a stronger feeling. It’s RYAN GIGGS going to happen, but it’s about how you come back from it and how you learn from it.

>> Ultimately, it’s about the best of human and the best of technology working together. That’s an augmented world. That’s the world that we can shape. That’s the world that gives us huge numbers of possibilities. Clearly there are many fears out there; part of our responsibility as MARK SPELMAN leaders is to see how we can shape the fourth industrial revolution.

>> Managing yourself as a leader and understanding the impact you have on others is a crucial part of the role. DR STEVE BULL TO CONTINUE READING THE MANAGER MAGAZINE DOWNLOAD THE APP NOW

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