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European Commissions: Adventures in Athens Plus: Illinois, Japan, California the Romance of France the Art of Spain

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European Commissions: Adventures in Athens Plus: Illinois, Japan, California the Romance of France the Art of Spain April 2010 Travel Insurance Selling Security European Commissions: Adventures In Athens Plus: Illinois, Japan, California The Romance Of France The Art Of Spain Publications Mail Agreement 40623544 • www.canadiantraveller.net • The Official Sponsor Publication of the Association of Canadian Travel Agencies EDITOR Janice Strong EDITOR -IN -CHI E F /PUBLISH E R Rex Armstead April 2010 Volume 25 Issue 4 ASSO C I AT E PUBLISH E R Stephen Fountaine Tel: (250) 861-9006 DE SIGN A ND EDITORI A L PRODU C TION Fusion FX Design & Marketing Inc. www.fusionfxdesign.com EA ST E RN RE GION SA L E S MA N A G E R Toni DeFino Tel: (416) 907-7524 ext. 202 Acc OUNT MA N A G E R – VA N C OU ve R 15 28 Myles Armstead Tel: (250) 861-9096 RE GION A L Rep R E S E NT A TI ve SOUTH Pac IFI C 31 Legendary Okinawa James McCann Features Tel: (604) 938-8650 UNESCO Sites Housed Gods & Kings RE GION A L Rep R E S E NT A TI ve ME XI C O The Art Of Spain 12 Letticia Garcia Artwork & The Art Of Living 32 We’re Not Dead Yet Tel: (55) 5683-5569 In Barcelona & Madrid Don’t Rest On Your SA L E S /PRODU C TION COORDIN A TOR 15 Adventure At The Top Laurels When It Comes To Bryan Nikkel Head to Canada’s North – Selling Travel Insurance MA RK E TING & SA L E S COORDIN A TOR Here’s Why Ashley Kerr Tel: (416) 907-7524 ext. 200 18 Sea Lions & Cistercians Find Amazing Family Fun Acc OUNT A NT Travelines Elsie Edillor In Northern California 4 $elling With $teve All e-mail addresses: 20 Hawke’s Bay Has It All [email protected] Discover Everything 6 World Report CIR C UL A TION From Wine & Art Deco To Subscriptions: [email protected] Ancient Maori Culture 30 Web Index PUBLISH E D BY 23 Meet You At 34 Discover America The Agora Bustling Athens Is A Must See & That’s No Myth 26 Classic Illinois Sell Clients On Lincoln, The WE ST E RN CA N A D A : EA ST E RN CA N A D A : 88 East Pender Street, 25 Isabella Street, Mother Road & Corndogs Suite 555 Toronto, ON April 2010 ON THE COVER: Vancouver, BC Canada, M4Y 1M7 European tours mean big Canada, V6A 3X3 Tel: (416) 907-7524 28 Vive la France summer commissions. Tel: (604) 699-9990 Fax: (416) 907-7525 Turn to page 12 for a Fax: (604) 699-9993 Diverse, Desirable, Delightful look at Barcelona and Subscription Rates: Canada: $36 Per Year Madrid; page 23 to see USA: $54 Per Year • International: $72 Per Year the action in Athens; and Travel Insurance page 28 to celebrate Selling Security E u r o p e a n Printed in Canada Commissions: France. Canadian Publications Mail Product Sales Agreement No. 40623544. Adventures In Athens Plus: Illinois, Japan, California Postage paid at Vancouver, BC. Return undeliverable Canadian The Romance Of France PHOTO CREDIT: The Art Of Spain addresses to Circulation Dept., #555 - 88 East Pender St., Vancouver, EVANGELOS/SHUTTERSTOCK BC V6A 3X3. Publications Mail Agreement 40623544 • www.canadiantraveller.net • The Offi cial Sponsor Publication of the Association of Canadian Travel Agencies Contents © copyright 2010 by ACT Communications Inc. All Rights Reserved. Editorial submissions must be accompanied by a self- addressed, stamped envelope. The publisher assumes no responsibility for lost material. ISSN 1207-1463 The Official Sponsor Publication of the Association of Canadian Travel Agencies www.canadiantraveller.net Canadian Traveller • April 2010 3 $elling With $teve The SKYpes The Limit By Steve Crowhurst ou know from previous articles and my workshops that I chat onscreen in a busy agency, however for home-based agents like Skype. I have worked with travel agents and suppliers and agents that work purely virtually then Skype IS the best thing Yalike suggesting they use this wonderful and FREE tool ever. It really is like having your client at your desk. They enter to enhance their customer relations, agent relations and to develop your virtual agency and you are doing business. Also as Michelle group business or make sales calls, or run a training session or pointed out – so easy to take a credit card number and no online start a virtual agency. security issues either. The Skype Condo Connection Screen Sharing So after all this time I was not seeing much pick up in any camp There are many tools that allow screen sharing or remote assis- re the use of Skype by agencies or suppliers other than Stephanie tance. Some cost, some don’t. Sometimes things work and some- Bishop of Globus Family of Brands who used it for BDM meetings. times they don’t. With Skype it’s such a simple action, I think it Then suddenly as I scroll through my e-mails, on March 11. I went like this…“click!” This means I could be delivering a work- see a subject line that says Book Hawaii via Skype – The Future shop to your agency team, using the Screen Sharing option to show has Arrived. Oh boy! Someone is talking my language. This was YOU my PowerPoint presentation that is playing on my computer. Condominium Connections! Skype address: CondoConnection It means you could Skype Mr & Mrs. Cruzer and show them, from I was so pleased to see this I e-mailed Condominium Connections your desktop, the latest hot-off-the-press cruise itinerary in the just and congratulated them. I received a wonderful response from released eBrochure that you have downloaded and are now looking Joseph Fienberg, president. Joseph tells me he has been in business at on your computer. since 1978 and does a lot of business out of Canada. He believes Skype to be an excellent tool and anticipates this type of tech- The Skype Two Step nology to get better and better and increase the connectedness of Okay first things first. You need to tell your clients about Skype. agents and suppliers. You want them ALL on Skype. Yes you do. So now you are look- ing at that new eBrochure. You think, Aha! This itinerary would Agent Skype Validations be ideal for the Cruzers. You check your Skype and hey, they are I had a supplier using Skype and so I needed a validation from the on line. Now would be a great time to Skype them. You do. They retail trade and was introduced to Michael Scott-Iversen, Hagen’s say “Hi!” You say, “Do you have a minute…I want to SHOW you Travel & Cruises, West Vancouver and Michelle deKock, of Cresset where your going in December…” Keyword…show. Are you get- Travel, in Manitoba. According to both Michael and Michelle, ting this? It’s so quick, so efficient. Skype “puts the personal connection back into business”. In fact when Michelle replied to my e-mail she was just off a Skype call The Group Conference with a corporate client in Munich. Here’s the rest of what Michelle So the Cruzers are in! They want it. So now you say, “What about told me – read and learn: “For me the network stretches to clients your friends…shall we call them up?” The Cruzers are all for it. in Brazil, Peru, Germany, Switzerland, the United Arab Emirates, They now switch to the Skype conference call mode and invite Asia and various spots in Canada. Last summer one of my cor- their pals into the conversation. You lose the video here, but who porate clients was doing a global conference in Kangerlussuag, cares now…heck, we’ve got a group forming. Suddenly you have Greenland. His group of attendees included people from all over 10 people on the line and the Cruzers say, “Hey gang…Steve’s on the world. We used Skype to connect us face to face as I worked the line, he’s our travel agent and he’s got a special cruise itinerary through some very complicated itineraries to move people from for us, hot off the press. Listen to this. We’re going – so think about remote parts of the world to Greenland and many mentioned the coming with us. Go on Steve…tell them what you told us.” ✈ level of comfort that comes from being able to be face to face with the travel arranger. Then during the conference, when changes Steve Crowhurst, CTC, of SMP Training Co., is a management were required we video conferenced with/from Greenland and trainer/consultant to retail travel agents, wholesalers, airlines, nailed down several changes in one session. Again, the clients departments of tourism and hospitality- and leisure-based com- were able to step right into my virtual office and connect face to panies in Canada and the U.S. He specializes in new business face with me.” generation. Steve loves to hear from readers so please e-mail your I am sure that many more agents are using Skype to benefit their comments and questions to him at: [email protected] or see sales and service. A bricks and mortar agent may find it tough to his website at www.smptraining.com. 4 April 2010 • Canadian Traveller www.canadiantraveller.net World Report FOR AGENTS SCOTLAND More Than Ever With 5-Star At Fairmont Sandals The Fairmont St Andrews – a five-star cliff-top resort in St Andrews, Scotland has created the ideal summer vacation getaway to the iconic One lucky Canadian travel agent will drive away with a three-year lease on a Sandals “Home of Golf.” The Summer Golf for Two package features two nights’ co-branded Honda Element in Sandals’ luxury accommodations in a newly remodelled Fairmont guest room; full More Than Ever promotion.
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