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Ecobank Group Abridged Annual Report 2013

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Ecobank Group Abridged Annual Report 2013 Ecobank Transnational Incorporated 2365, Boulevard du Mono B.P. 3261, Lomé – Togo Ecobank Group Abridged Annual Report 2013 Celebrating 25 years of pan-African banking Corporate information 41 Ecobank Group – Abridged Annual Report 2013 Customer contact centres Services: For all enquiries, kindly email or call one of our Contact Centers listed below: Celebrating 25 years Balance enquiry • Account balance of pan-African banking • Transaction confi rmations All countries: • Transfer confi rmations [email protected] Card services Ghana Ecobank would like to thank our customers, staff, • Card activation for online transaction Please dial: Toll free (Ghana only): shareholders and partners who have supported • Pin resets (233) 302 21 39 99 3225 us in reaching this milestone of twenty fi ve years • Card blocking (MTN, Airtel, Vodafone) of operations. Complaints • ATM complaints Nigeria • Card complaints Please dial: Toll free (Nigeria only): (234) 700 500 0000 0800 326 2265 The Group has come a long way since opening • Transaction complaints its fi rst branch in Togo in 1988. Africa has also • Service/product delivery delays • Staff attitude developed rapidly during this time. We are Kenya General enquiries Please dial: Toll free (Kenya only): confi dent about the opportunity and potential • Information on Ecobank services/products (254) 20 288 3000 0800 221 221 8 for the next 25 years, both for the Group and • Interest/exchange rates (254) 71 909 8000 (free from landlines) the continent. • Directions to ATMs/branches • Account opening requirements Côte d’Ivoire • Branch contacts Please dial: Toll free (Côte d’Ivoire only): The future is pan-African, and Ecobank • Fees and charges (225) 22 40 02 00 800 800 88 (MTN, Orange, CITelecom, is the pan-African bank. Moov and Comium) Cameroon Please dial: (237) 33 43 13 63 Corporate information 411 Ecobank Group – Abridged Annual Report 2013 ContentsCustomer contact centres Services: For all enquiries, kindly email or call one of our 2013 Highlights 2 Contact Centers listed below: Ecobank at a glance 4 Celebrating 25 years Balance enquiry Performance highlights 6 • Account balance The year in review 8 of pan-African banking • Transaction confi rmations All countries: • Transfer confi rmations [email protected] BoardCard services and Management Reports Ghana 10 Ecobank would like to thank our customers, staff, • Card activation for online transaction Group Chairman’s statementPlease dial: Toll free (Ghana only): 12 • Pin resets shareholders and partners who have supported Directors’ report (233) 302 21 39 99 3225 14 • Card blocking (MTN, Airtel, Vodafone) us in reaching this milestone of twenty fi ve years Board of Directors 16 of operations. Complaints Group Chief Executive’s review 18 • ATM complaints Business report: CorporateNigeria and Investment Bank 22 • Card complaints Business report: DomesticPlease Bank dial: Toll free (Nigeria only): 23 (234) 700 500 0000 0800 326 2265 The Group has come a long way since opening • Transaction complaints its fi rst branch in Togo in 1988. Africa has also • Service/product delivery delays • Staff attitude developed rapidly during this time. We are Financial Statements Kenya 24 confi dent about the opportunity and potential General enquiries Statement of Directors’ responsibilitiesPlease dial: Toll free (Kenya only): 26 • Information on Ecobank services/products Auditor’s report (254) 20 288 3000 0800 221 221 8 27 (254) 71 909 8000 (free from landlines) for the next 25 years, both for the Group and • Interest/exchange rates Consolidated financial statements 28 the continent. • Directions to ATMs/branches Parent company’s financial statements 34 • Account opening requirements Côte d’Ivoire • Branch contacts Please dial: Toll free (Côte d’Ivoire only): The future is pan-African, and Ecobank • Fees and charges (225) 22 40 02 00 800 800 88 (MTN, Orange, CITelecom, Corporate Information 38 is the pan-African bank. Moov and Comium) Share capital overview 38 Holding company and subsidiariesCameroon 39 Shareholder contacts Please dial: 40 Customer contact centers (237) 33 43 13 63 41 2 2013 Highlights Ecobank Group – Abridged Annual Report 2013 2013 Highlights Our brand and appearance may have evolved over the years, but our core values have always remained the same. Vision Our vision is to build a world class pan-African bank and contribute to the economic development and financial integration of Africa. Mission Our mission is to provide all of our customers with convenient and reliable financial products and services. This is our newest Ecobank Direct branch, located in Accra, Ghana. It was opened in April 2014. 1988 1995 2000 2002 2013 Highlights 3 Ecobank Group – Abridged Annual Report 2013 2005 2007 2009 – Present 4 2013 Highlights Ecobank Group – Abridged Annual Report 2013 Ecobank at a glance Ecobank is the leading pan-African banking group, with a presence in 35 African countries and international offices in Paris, London, Dubai and Beijing. At year‑end 2013, the Group had US$22.5 billion in assets and US$2.1 billion in total equity. Ecobank is listed on the Lagos, Accra and Abidjan (BRVM) stock exchanges. Our vision and mission Our businesses Our geographical regions Through our two customer-centric business Our geographical regions in Africa are Our vision is to build a world-class segments, Domestic Bank and Corporate segmented according to shared attributes pan-African bank and contribute and Investment Bank, we provide a full like common currency and central bank, to the economic development range of retail, wholesale, investment and size and along existing Regional Economic and financial integration of Africa. transactional banking services. Communities. Within these clusters, Ecobank is structured as a network of locally Our mission is to provide all of Corporate and Investment Bank incorporated, regulated banking entities. our customers with convenient See page 22 We provide financial solutions to global, Ecobank Nedbank Alliance: the and reliable financial products regional and public corporates, financial African champion banking network and services. institutions and international organizations. Formed in 2008, the Ecobank Nedbank Products and services include pan-African We believe we have a responsibility to be alliance is the largest banking network in lending, trade services, cash management, socially relevant to the communities that we Africa, with more than 2,100 branches in internet banking and value-chain finance. serve. We are also strongly committed to 37 countries. As part of its commitment to We also provide treasury services, corporate sustainable development of the region and offering a uniquely One Bank experience, finance, investment banking and securities are a signatory of the Equator Principles, the alliance provides tailored banking and and asset management. the UNEP Finance Initiative and the UN business advisory solutions to Ecobank and Global Compact. Nedbank clients across Africa. This includes Domestic Bank our advisory service, LocalKnowledgeAfricaTM, We are optimistic about both Africa’s future See page 23 which provides tailored research and market and the prospects for its financial services We provide a full range of convenient, intelligence for businesses seeking to expand sector. That optimism continues to underpin accessible, and reliable financial products and their presence or taking their first steps in our pan-African strategy today, just as it services to more than 10 million individuals, Middle Africa. did 25 years ago at the opening of our small businesses, local corporates and public first branch in Togo. Every day our 19,546 sector organizations, through our extensive employees work hard to service our more network of 1,284 branches and offices, than 10.4 million customers, who range 2,314 ATMs and over 10,000 POS terminals. from households to governments, domestic and multinational businesses. By providing innovative products and excellent customer service, over time, we hope to create sustainable value for all Ecobank stakeholders. Our key figures As at 31 December 2013 Total equity (US$) Ecobank employees Branches and offices 2.1bn 19,546 1,284 Total assets (US$) Ecobank customers Ecobank ATMs 22.5bn 10.4m 2,314 2013 Highlights 5 Ecobank Group – Abridged Annual Report 2013 Unique pan-African footprint International Revenue $30m Total assets $0.5bn Addis Ababa (Rep. Office) Lomé Countries (Headquarters) 5 • France • UK • Dubai • South Africa Luanda • China (Rep. Office) Branches – Employees Johannesburg (Rep. Office) 86 Francophone Nigeria Rest of Central Africa East Africa Southern Africa West Africa West Africa Revenue Revenue Revenue Revenue Revenue Revenue $434m $819m $383m $185m $68m $76m Total assets Total assets Total assets Total assets Total assets Total assets $6.5bn $9.2bn $3.0bn $2.3bn $1.0bn $0.6bn Countries Countries Countries Countries Countries Countries 9 1 5 7 7 5 • Benin • Burkina Faso • Nigeria • Ghana • Cameroon • Chad • Rwanda • Kenya • DR Congo • Côte d’Ivoire • Guinea • Central Africa • Burundi • Uganda • Malawi • Cape Verde • Mali • Liberia • São Tomé and Príncipe • Tanzania • Zambia • Niger • Senegal • Sierra Leone • Congo • Gabon • South Sudan • Zimbabwe • Togo • Guinea‑Bissau • Gambia • Equatorial Guinea • Ethiopia (rep. office) • Angola (rep. office) Branches Branches Branches Branches Branches Branches 262 610 150 85 93 53 Employees Employees Employees Employees Employees Employees 2,954 10,097 2,475 1,200 1,311 598 The number of employees
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