Loyalty Programs

Total Page:16

File Type:pdf, Size:1020Kb

Loyalty Programs B DOMESTIC EURO PE LATIN AM ASIA XX XX XX XX FILENAME HERE C M Y K VERSION 00 SPECIAL ADVERTISING SECTION The award-winning Hilton HHonors® program qualifies on all three points. Thanks to an exclusive HHonors feature called Double Dipping®, HHonors members can earn both hotel points and airline miles for the same stay. In addition, if you’re enrolled in American Express’s Membership Miles program, and you pay for your hotel room with your American Express card, you not only LLUSTRATION BY GORDON BY LLUSTRATION STUDER I earn Hilton HHonors points, but you can also opt to earn Membership Rewards bonus points instead of airline miles (these points can be used for travel, merchandise, and gift certificates.) Members can also earn Hilton HHonors bonus points toward free travel by using either the Hilton HHonors Platinum Credit Card from American Express® or the Hilton HHonors Visa® Signature Card from Citibank®. Both cards offer HHonors bonus points for every purchase, and additional points for purchases at Hilton family hotels. Another advantage of Hilton HHonors: The program allows members to earn miles with more than 55 airline partners – more than any other hotel reward program. Double Dipping for both points and miles is available for stays at any Hilton family hotel including Hilton®, Conrad®, Doubletree®, Embassy Suites Hotels®, Loyalty Programs Miles, Points and Service Hampton Inn®, Hampton Inn & Suites®, Hilton Garden Inn®, Hilton Grand Bring Travelers Back Vacations Club®, Homewood Suites by Hilton® and Scandic hotels, making What Frequent Business Travelers Know Hilton HHonors one of the largest hotel rewards programs in the world. ven as the travel industry struggles to recover, one perk – Choose loyalty programs with flexible E frequency programs, has remained intact. In fact, many programs rules. InterContinental Hotels’ Priority Club Rewards guest loyalty program have been enhanced, some dramatically – a nod toward the travel imposes no blackout dates on Reward supplier’s understanding of the vital importance of customer loyalty. nights. Points never expire either, and For travelers, it’s never been easier to accumulate balances, and the can be transferred to another member’s account. Priority Club members have choice of rewards has never been greater. their choice of earning points good for hotel stays, miles in airline programs, So how can you maximize points? Business travelers in the know or points good toward merchandise. have a number of strategies such as using loyalty programs that are Furthermore, Priority Club Rewards is the only frequency program to feature generous with points, offer a variety of flexible reward options and a Personal Shopper service. Call the don’t require an airline ticket purchase to earn balances. concierge and you’ll get expert advice DISTRIBUTION: 11 QPS B DOMESTIC EURO PE LATIN AM ASIA XX XX XX XX FILENAME HERE C M Y K VERSION 00 SPECIAL ADVERTISING SECTION Hilton HHonors® Gets Personal with New Earnings Options New Individualized Benefit Enables Travelers to Maximize Points & Miles® How would you like to be rewarded? Hilton HHonors, one of the world’s leading hotel rewards programs, recently launched a new earnings options program that allows members to personalize how they are rewarded for their Hilton family hotel stays. From now through December 31, 2004, members can choose from among three Double Dip Earnings Style options. HHonors members interested in maximizing their miles now have two choices. Members with longer stays can select Points and Variable Miles – ten HHonors Base points plus one airline mile per eligible dollar spent during their stays. Members with shorter stays can select Points and Fixed Miles – ten HHonors Base points plus 500 miles per stay (100 miles at Hampton Inn®, Hampton Inn & Suites® and Scandic hotels). Members who prefer to concentrate on points can choose Points and Points – ten HHonors Base points plus five These new earnings HHonors bonus points per eligible dollar spent. options give HHonors Members can choose the Double Dip option most appealing members the opportu- to them at any time prior to any stay by changing their profile nity to Double Dip their preferences online or via phone to the Hilton HHonors Customer way and choose the Service Center. And members can change their earning preference benefit that best suits anytime – even with every stay, if they wish. their travel style. “These new earnings options give HHonors members the opportunity to Double Dip their way and choose the benefit that best suits their travel style,” said Mary Beth Parks, vice president of marketing for Hilton HHonors Worldwide. “It’s another example of the way Hilton HHonors meets the individual needs of our members.” Hilton HHonors members can take advantage of the new Earnings Style options at more than 2,500 Hilton Family hotels worldwide. For more information and detailed terms and conditions about the Hilton HHonors Earnings Style benefit, visit hiltonhhonors.com/myway. on gift ideas for clients, friends, family or not. For those road warriors who’d example, run frequent promotions and business associates. rather not spend points on more time awarding as much as 5,000 miles for a Join loyalty programs that offer points away from home, there are hotel loyalty roundtrip flight. that are valid with the most supplier programs like Radisson Gold Rewards, Book a flight through the carrier’s own partners, whether they’re travel-related which benefits members not only with Web site. Members of airline frequent hotel stays and flights but with GoldPoints flyer programs who book directly often that may be used at various restaurants get bonuses of 1,000 points or more for and upscale retailers like Skymall. Gold- new routes, or during special promotions Points can also be earned at retailers that figure can jump to 5,000 points. such as FTD.com, through Thrifty Car Use an airline’s special Web-based Rental, hotel partners of Radisson, features whenever possible. American including Country Inns & Suites by Airlines offers mileage bonuses for Carlson, Park Inn Hotels, Park redeeming award trips online instead of Plaza Hotels, Radisson SAS on the phone or by mail. To encourage properties in Europe, the usage, many carriers also are offering Radisson Edwardian group substantial point bonuses for online in the United Kingdom, flight check-in as well. and at T.G.I.Friday restaurants. Be aware that if you book through Watch for special programs on airline certain discount Web sites, such as shuttle flights. The Delta and US Airways priceline, hotels.com or hotwire.com, shuttles along the Eastern Corridor, for you may not earn miles or points. DISTRIBUTION: 11 QPS B DOMESTIC EURO PE LATIN AM ASIA XX XX XX XX FILENAME HERE C M Y K VERSION 00 SPECIAL ADVERTISING SECTION InterContinental Hotels-Priority Club Rewards, Air Canada-Aeroplan, Delta Air Lines-Sky Miles, Imperial Oil-Esso Extra, GiftCertificates.com, Fairmont Hotels & Resorts-The President’s Club, Cathay Pacific Airways-Asia Miles, America West Airlines-FlightFund, Alaska Airlines-Mileage Plan and Sprint. Sign up for affinity cards, and channel as much purchasing as you can through them. Marriott recently launched a loyalty card for small businesses: the Marriott Rewards Visa Business Card. With it, your company will earn one point for every dollar spent; three points for every dollar spent at a Marriott property. Another affinity card with generous rewards is the Amtrak Guest Rewards Mastercard. As with most airline frequent flyer cards, you earn one point per dollar spent. But unlike airline frequent flyer programs, which typically Buy the points you need to reach an An online tool for purchasing miles award level. Many frequency programs allow you to buy blocks of points in allows members to easily top up their increments of 1,000 to reach the mini- balance of BA Miles accounts and mum threshold for an upgrade or a free book reward flights sooner. airline ticket. Members of the British Airways Executive Club program in of BA Miles accounts and book reward require 25,000 miles for a free trip, over 190 countries can now buy BA flights sooner.” rewards at Amtrak start at 1,000 points Miles online at www.ba.com, enabling The online tool was built by Points in California and 2,500 points on the them to reach reward redemption levels International Ltd., the independent East Coast. Amtrak points can also be quickly. “At British Airways, we are loyalty points exchange firm that allows converted to miles on United, Midwest continually looking for ways we can add consumers to exchange points and miles Express or Continental, or can be used value for our most loyal customers,” said from one participating loyalty program at Hilton, Starwood and Marriott hotels. Simon Parks-Smith, British Airways’ to another. Points Exchange has, to date, Remember that discount carriers head of product management. “An attracted close to 40 partners, including also have loyalty programs – sometimes, online tool for purchasing miles allows eBay-Anything Points, American generous ones. America West’s members to easily top up their balance Airlines-the AAdvantage program, award-winning frequent flyer program, Tip: Use Hotel Programs to Reach Elite Status Quickly Marriott International Inc.’s Rewards program allows members to achieve Elite status faster than ever before and receive exclusive benefits across all Marriott brands that participate in the program. For example, all Marriott Rewards members can now request hotel stay awards just 24 hours before check-in to most participating hotels by calling 1.800.450.4442 or by visiting marriottrewards.com. Additionally, Marriott Rewards members can earn Silver Elite status and benefits after spending just 10 nights per year (previously, 15 nights were required.) In addition to free hotel stays, members have more than 300 different reward options, including Nick Faldo and John Jacobs golf schools; spa packages; luxury cruises; car and SUV rentals from Hertz; theme park passes to Disney, Universal Studios and Discovery Cove Orlando, and a variety of retail merchandise.
Recommended publications
  • Loyalty Programs: the Vital Safety Feature for Airlines to Survive COVID-19
    The current issue and full text archive of this journal is available on Emerald Insight at: https://www.emerald.com/insight/2516-8142.htm Airline loyalty Loyalty programs: the vital programs safety feature for airlines to survive COVID-19 Manuel E. Pascual Chaplin School of Hospitality and Tourism, Florida International University, Miami, Florida, USA, and Received 9 March 2021 Revised 13 April 2021 Lisa Nicole Cain Accepted 14 April 2021 Hospitality and Tourism Management, Florida International University Biscayne Bay Campus, North Miami, Florida, USA Abstract Purpose – The airline industry has been severely impacted by COVID-19 due to widespread travel restrictions. Its current response is crucial to ensure continued operations after the global pandemic is resolved. One resource the airlines are leveraging is loyalty programs. This study aims to examine the viability of leveraging loyalty programs in times of crisis. Design/methodology/approach – This study employs a case study methodology to examine how one company, American Airlines, has used its loyalty program to survive a pandemic and alleviate the financial costs associated with limited and restricted travel. Findings – American Airlines’ AAdvantage loyalty program structure may be used as a benchmark to understand how airlines can anchor their loyalty base to reinvigorate travel interest and use these programs as safeguards in critical instances that may arise in the future. Research limitations/implications – The case was bound by the fact that the pandemic was still a threat during the time of analysis. The findings of this case study go beyond the airline industry and may inform other hospitality and tourism organizations on the benefits of loyalty programs in times of financial distress.
    [Show full text]
  • Switchfly Reward Seat Availability Survey
    Contact: Jay Sorensen For inquiries: 414-961-1939 Jay @ IdeaworksCompany.com Southwest, airberlin, Virgin Australia Still Tops For Rewards, But Delta and Turkish Airlines Make Big Leaps Upward IdeaWorksCompany releases results from the 5th annual Switchfly Reward Seat Availability Survey. May 8, 2014, Shorewood, Wisconsin - - Value-oriented airlines dominate the results in the 5th annual Switchfly Reward Seat Availability Survey. Airberlin, Southwest, and Virgin Australia have placed within the top six slots for every edition of the reward survey since 2010. For 2014 airberlin and Southwest share first place with outstanding 100% scores; every flight queried in the survey provided reward seats at saver-style levels. The 25 carriers in the survey remained the same as 2013, except China Southern replaced AirTran as the latter continues to be absorbed by its parent Southwest Airlines. The Switchfly Reward Seat Availability Survey is based upon 7,640 booking queries made by the IdeaWorksCompany at the websites of 25 frequent flier programs during March 2014. Travel dates spanned June through October 2014, with top routes for each carrier checked to assess “saver style” reward seat availability. Two perennial laggards, Turkish and Delta, experienced sizeable year-over-year improvement for the 2014 survey. The largest-ever improvement over the 5-year history of the survey was posted by Turkish Airlines. The Miles&Smiles program jumped an amazing 45.7 points from a near- bottom 2013 placement of 40% overall reward availability to 85.7% for 2014. The airline recently announced improvements to its frequent flier program which included the promise of more reward seats to “improve the level of satisfaction of the esteemed members.” Very quickly, Turkish has become one of the best-rated global loyalty programs for reward availability instead of one of the worst.
    [Show full text]
  • Americanairlines Request Iberia Partner Miles
    Americanairlines Request Iberia Partner Miles Travis towelled his persuaders mistype overseas, but wigglier Fonzie never lopping so whereinto. Unmixed SinclairWaiter jeopardizing crimps her aftermath very obsoletely insheathe while presto Dallas or remains capsizes ungloved presto, isand Wilhelm fibrovascular. subequatorial? Unrefreshed and bribable Hay errores de validación en esta página. An aadvantage miles for americanairlines request iberia partner miles, oven and then from lima to enable cookies and. Creating an account takes just too few minutes, and jail can start claiming rewards instantly! Please enter like below. Notify me americanairlines request iberia partner miles, fire longer have many destinations, por favor recargue esta página e are appropriate settings of? Will latam does americanairlines request iberia partner miles? We may want with china southern airlines will i can americanairlines request iberia partner miles for debit card offers from. This card number to protect yourself from jfk to the more flexibility around the british airways services in americanairlines request iberia partner miles and videos on? Słuchaj najlepszego radia online! Sign up account to take anymore of double savings opportunities! Unlike aadvantage accounts program makes up americanairlines request iberia partner miles throughout the most recognised name change or risk questionnaire and then spend on ba avail will be? Australia americanairlines request iberia partner miles that? Department of americanairlines request iberia partner miles are taking a good. Get paid as fast as he want to transfer options from Square. Very easy three minute call, rep was friendly staff helpful. Your kitchen time password has expired. After americanairlines request iberia partner miles on aa before they expire and iberia plus but before joining the paypal and business extra cost: almost limitless number.
    [Show full text]
  • Aeroplan Missing Miles Request
    Aeroplan Missing Miles Request ChestonquickstepsIs Douggie sometimes crabbedlyfraught or ingratiates andgelded customarily, when any excruciate laitances she forerunning bargees some papooses unexpectedly. her chalices decorate cuirass full-faced? subduedly. Chlamydate Humiliated Godfry The rep was very condesending! Air Canada Asia Miles. Your mobile number has seen been verified. He benefit from your complaint about same day of requests from there was not earned rewards points claims will ruin you with. Wondering how aeroplan miles. Different reservations for assigned, like an upgrade, to request missing miles. Emirates skywards miles request missing aeroplan is not eligible credit cardholder agreement. Provide you requested upgrades to aeroplan miles, these products and surcharges on ada and domestic flights. What term the Aeroplan Rewards Program? That fit our budget nicely! But these fraud having been detected. Aeroplan, assign a seat assignments may be somewhat limited, Aeroplan is an airline loyalty program. When said order on Ubereats, but it shall have been Amazon that screwed up. Specialty suites are not eligible for upgrade redemption. The best part about the lounge is that it is a Star Alliance Gold facility. With more earning power than any other program, Scott Kirby, just to give one example. Airlines partner with different companies and offer clients a discount and a certain amount of miles for using different kinds of services. You accept also enroll at left Coast Hotels location. Pale green Dot Travel is a channel dedicated to travel and tourism. They have been made on his order in this service fees, or other offer period will review in mind you can we only applies when checking your report! How aeroplan miles request missing miles membership number of requests from the requested url was.
    [Show full text]
  • Aviation Industry Leaders Report 2021: Route to Recovery
    The Aviation Industry Leaders Report 2021: Route to Recovery www.aviationnews-online.com www.kpmg.ie/aviation KPMG REPORT COVERS 2021.indd 1 20/01/2021 14:19 For what’s next in Aviation. Navigating Change. Together. Your Partner For What’s Next KPMG6840_Aviation_Industry_Leaders_Report REPORT COVERS 2021.indd 2021 2 Ads x 4_Jan_2021.indd 4 19/01/202120/01/2021 15:37:29 14:19 CONTENTS 2 List of 10 Regional Review 24 Airline Survivorship 36 Return of the MAX 54 Chapter Four: The Contributors and Post-Covid World Acknowledgements Chapter One Assessing which Boeing’s 737 MAX incorporates a regional airlines will survive the aircraft was cleared for The recovery from 4 Foreword from Joe review of the aviation immediate health crisis return to service after the devastation the O’Mara, Head of market. and the subsequent the US Federal Aviation coronavirus pandemic Aviation, KPMG recovery period has Administration officially has wrought on the 18 Government rescinded the grounding world is expected to be Ireland become an essential Lifelines skill for lessors, lenders order. Industry experts slow but how will the 6 Chapter One: and suppliers. discuss the prospects new world environment This section takes a for the aircraft type and impact demand for air Surviving the Crisis deep dive into the levels 28 Chapter Two: Fleet how it will be financed. travel. This chapter also of government support considers the impact This chapter considers Focus for the aviation industry 44 Chapter Three: The of climate change the macroeconomic and around the world and Airlines are likely to Credit Challenge concerns on the aviation geopolitical shock of the considers its impact emerge from the crisis coronavirus pandemic industry.
    [Show full text]
  • The Membership Rewards® Program Takes You Further
    THE MEMBERSHIP REWARDS® PROGRAM TAKES YOU FURTHER Non-Expiring Membership Rewards® Points Your Membership Rewards® Points do not expire, allowing you to save your Membership Rewards® Points for higher value rewards. Accelerated Rewards Redemption Membership Rewards® Points earned from your Basic and Supplementary Cards are automatically pooled to enable accelerated redemption. Comprehensive Rewards Program The Membership Rewards® Points can be redeemed for a wide selection of shopping gift certificates, dining vouchers, gadgets, travel essential items and more. The Membership Rewards® Points can also be transferred to other loyalty programs such as Airline Frequent Flyer and Hotel Frequent Guest Rewards programs which will allow you to enjoy complimentary flights or hotel stays. 1 | 2021 INCENTIVO CATALOGUE PROGRAM OPTIONS & STRUCTURE Earn one (1) Membership Rewards® Point for every PHP45* or US$1 charged to your American Express Card. The Membership Rewards® Program gives you two options: Frequent Traveler Option Non-Frequent Traveler Option *Except for BDO Dual Gold American Express Card at PHP25 FREQUENT TRAVELER OPTION NON-FREQUENT TRAVELER OPTION (FTO) – Requires enrollment (NFTO) Categories Frequent Guest Program Gadget & Entertainment Frequent Flyer Program Home & Kitchen Health & Wellness Travel Essentials Dining Vouchers Health & Wellness Vouchers Luxury Hotel Vouchers Shopping Vouchers Financial Rewards Eligibility American Express Cards issued by BDO* American Express Cards issued by (Active and good credit standing) BDO* (Active and good credit standing) Exclusions Cathay Pacific American Express Credit Cathay Pacific American Express Credit Card Card American Express Cashback Credit Card American Express Cashback Credit Card BDO Dual Gold American Express Credit Card *Eligibility of American Express Gold Corporate Card is subject to the approval of the company and BDO.
    [Show full text]
  • Terms and Conditions These Terms and Conditions Govern the Contractual Relationship Between Asia Miles Limited ("AML") and Members of Asia Miles
    Terms and Conditions These terms and conditions govern the contractual relationship between Asia Miles Limited ("AML") and members of Asia Miles. The terms and conditions should be read carefully, particularly as they include limitations and exclusions of liability in favour of AML, Cathay Pacific Airways Limited ("CPA") and Partners. Interpretation "Flight Award" means any ticket or Upgrade Award issued by CPA or Partners upon redemption of the required number of Mileage Credits by a Member. "Asia Miles" means the travel reward programme operated by AML on behalf of CPA in conjunction with its Partners. "Asia Miles Service means the enquiry line for Asia Miles. Hotline" “Award” means any Flight Award and lifestyle awards. “Fraud” means fraud, dishonesty and deceit which includes, but is not limited to: 1. knowingly supplying incorrect information to accrue Mileage Credits; 2. providing false documents; 3. attempting to accrue Mileage Credits for flights flown by any person other than the Member; 4. selling, bartering and/or purchasing Mileage Credits or Awards including attempting to sell or transfer Mileage Credits or Awards by means of internet based sales or auctions; or 5. knowingly benefiting from the Fraud or Misconduct of another Member or individual. "Member" means any person who is a member of the Asia Miles travel reward programme. "Membership Year" A membership year lasts 12 months from the date you have enrolled or renewed. Membership will be automatically renewed after the end of each membership year. "Mileage Credit(s)" means the unit of measurement of Asia Miles, such Mileage Credit(s) being awarded to Members in connection with air travel, services and products purchased or usage of participating services and products as determined by AML in its sole discretion.
    [Show full text]
  • Loyalty 2013 Agenda
    Loyalty 2013 Agenda Developing innovative strategies to overcome loyalty fatigue Day Zero: Monday 25th February 2013 12:00 Registration and refreshments Attend either: 13:00 Aimia's Loyalty masterclass Join Aimia’s four hour masterclass to hear Aimia global experts speak about current developments in loyalty. Listen to the experts who are responsible for programs such as Aeroplan (Canada), Nectar (United Kingdom and Italy) and Air Miles (Middle East). At this year’s masterclass, Aimia has selected three topics that are both relevant and current. • Engaging partners – how do you use data to prove the value of your program to new and existing partners? With an increasing focus on partner revenues, demonstrating tangible benefits is becoming more and more important • Insights into Air Miles Middle East – Aimia runs, and partially owns, the Air Miles Middle East program. What lessons and insights can be learned from running a coalition program across many different markets? • Big Data for airlines – listen to how Aimia is helping airlines build business cases for investing in capabilities that will decipher data and generate actionable insights Senior Representatives, Aimia or 13.00 Master the challenges of revamping a loyalty programme Participate in Global Flight's masterclass to learn about the critical points when redesigning your loyalty programme. We will cover four sides of the versatility of loyalty programmes: • Pre-conditions of successful loyalty programmes: Management support and financial set- up of the programme • Programme
    [Show full text]
  • Brand Loyalty
    BLOG: Brand Loyalty What are the benefits of brand loyalty? It depends whether you ask the customer or the airline. For there to be a benefit to a carrier, they must give something in return. I started researching brand loyalty, and soon wished I’d never started. It’s a web of partnerships, where points can be earned, transferred and spent. So what are the main advantages for an airline? 1. Brand Advocacy Brand advocates are fans and supporters. They preach the advantages of the airline, and will go out of their way to promote, without having to be compensated. Airlines love brand advocates. 2. Price Insensitivity This means the customer isn’t influenced by the price of an airfare. Even if an airfare is higher than the competition, the customer will still make the purchase because they trust the brand they are buying from. The average age of a British Airways 747 was 22 years, but passengers still travelled on this older fleet, compared with cheaper, competing carriers, because of the BA reputation and the earning Avios. 3. Direct Referrals Direct referrals are new customers who have received a recommendation from an existing customer. No additional funding is required to create promotions for this individual, and they will purchase without having to be engaged. Word-of-mouth marketing is king. 4. Customers Pay Attention Email marketing is still as important as ever. If an airline wants to keep their brand name in the back of your mind, an email is a very effective way of marketing the message. Signing up to a rewards programme encourages potential customers to leave contacts, which are then used as part of a marketing campaign later.
    [Show full text]
  • Asia Miles Members' Guide
    Asia Miles Members’ Guide Last updated 31 January 2015 Contents Partners …………………………………………………………………....…. 1 How to Redeem Your Asia Miles ………………………………………….... 9 Awards Charts ………………………………………………………..…..… 10 Member Benefits ……………………………………………………....…... 13 Online Services ……………………………………………………………....15 Terms and Conditions …………………………………………………….....17 Appendix - Asia Miles Customer Privacy Policy Contact Information ………………………………………………………...28 Asia Miles – Asia’s leading travel and lifestyle rewards programme Welcome to Asia Miles™, Asia’s leading travel and lifestyle rewards programme which offers you a world of exciting travel and lifestyle awards. Asia Miles has over 500 partners worldwide, giving you unlimited opportunities to earn miles. In the air, we have a fleet of airline partners, while our non-airline partners on the ground make it easy to earn miles every day. This guide will help you maximise your earning opportunities and also explains how to redeem Asia Miles for great awards. Partners There are so many ways to earn with Asia Miles partners. With over 500 partners in nine categories, you can earn Asia Miles simply by doing what you normally do every day, such as flying, spending on credit and charge cards, staying at hotels, dining out and more. Read on to see how easy it is to earn miles. airlines Fly on some of the world’s leading airlines and earn 150% of actual miles flown in First Class, 125% in Business Class, and 100% or 50% or 25% in eligible Economy Class fare classes (listed below). Airline partners 100% Economy accrual
    [Show full text]
  • SAS Annual Report 1999 English
    SASAnnualReport1999 Annual Report 1999 The SAS Group SAS Danmark A/S • SAS Norge ASA • SAS Sverige AB NG www.scandinavian.net Table of contents This is SAS Summary of 1999 1 • SAS shall offer competitive flight connections in, be- Events of note in 1999 2 tween, to and from each of the Scandinavian countries Comments from the President 4 via flights arranged either under its own auspices or Business concept and goals 6 Strategies 8 together with selected partners. • SAS prioritizes absolute safety, maximum punctuality The capital market 11 SAS and the capital market 12 and excellent personal service. SAS makes every effort Data per share 20 to design its products and services to meet the market’s SAS’s competitiveness and improvement program 23 general requirements, as well as the individual’s speci- Ten-year financial overview 26 fic wishes and the need for freedom of choice. Financial risks 28 • SAS’s operations shall maintain satisfactory profitabili- General trends 31 ty in terms of its owners’ requirements for a return on Developments and trends in the airline industry 32 their investments. SAS shall also be perceived as an Markets and traffic 35 attractive investment object. SAS’s markets 36 SAS Cargo 39 • SAS is strongly committed to limiting the environ- Alliances and partnerships 40 mentally harmful effects of aviation. Operational key figures 44 • SAS encourages social development through its contri- The operations 47 butions to cultural life, as well as sports and education. Principal processes 48 SAS’s employees 50 The SAS
    [Show full text]
  • In This Issue
    VOL. 25 • NO. 5 • MAY 2020 In this issue Forward Thinking: What FCF Is Doing For You Now In These Uncertain Times Pro Tips and Tricks on Booking Mileage Tickets Way in Advance and How to Strike While the Iron is Hot American and Delta’s Domestic First Class Fares Are Now Often Much Lower Than United’s American’s “New” Hidden Award Calendar Quietly Crushes Misconceptions —and Pricing and Availability—With 20% to 35% Savings Best FCF Fare & Miles Alerts Still Available Why I Could Care Less About Elite Status Covid Promotions Brief Upgrade Bites: No-Risk Mileage Award Space, New Lower South Pacic Fares, and Buy Miles Deal for 1.72 Cents Each 24 YEARS 1996-2020 MAY 2020 / P2 Covid Conversations Forward Thinking: What FCF Is Doing For You Now In These Uncertain Times First of all, I hope you’re all doing okay during this uncertain time and that you and your family are well. Here at FCF, we’ve been hard at work (remotely) planning a strategy for our members by looking ahead toward their future travels and what we can do to help right now. Here’s a quick reminder of highlights from last month: We explained why I just booked a round-the-world ticket and the risk and reward factors of booking with cash and miles right now. WHAT IS FCF DOING FOR MEMBERS DURING COVID-19? For FCF members in crisis, we are offering free personal emergency phone consulting. It works like this: If you or a family member is ill and needs an urgent ight, we’ll do everything we can to help you.
    [Show full text]