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TRAIN COMPETE PLAY 2011 Annual Report Our Mission Lindsay Park Talisman Centre is a dynamic organization dedicated to Sports Society providing people of different ages and abilities inspiring, developmental sport and wellness experiences, Lindsay Park Sports Society assisting them to achieve their goals. expertly manages Talisman Centre on behalf of the people of Calgary. A non-profit society, the LPSS Board of Governors is composed of volunteer Our Mandate members representing sport disciplines, health and To provide training and competition facilities and wellness, neighbouring communities, public and separate services for the development of Calgary's high school boards, The City of Calgary, and the LPSS Past performance athletes in their respective dryland and Chairs’ Advisory Committee. aquatic sports. To provide facilities, programs and services for the 2011-2012 wellness and recreational sporting needs of the citizens of Calgary. Board of Governors Terry Baustad Calgary Board of Education Mike Billinton Calgary Separate School District 2011 Management Team Jeff Boeckx Rhythmic Gynmastics Carolyn Bosch Field Hockey Jeff Booke Chief Operating Officer Greg Bratton Volleyball Garth Glover Finance Manager Don Buchignani Past Chair Advisory Committee Jenn Ireland Human Resources Manager Jim Dixon Fencing Aimee Johnston Dryland Manager Richard Downey Basketball Carol Kinley Facility Manager Ian Gordon Athletics Jenny Konopaki Aquatic Manager Troy Hahn* Diving (Sport Profile) Lorissa Dong Sales & Marketing Manager Joan Hollihan* Synchronized Swimming (Nomination & Governance) Colin Innes* Soccer (Secretary/Board Restructuring) Rob McAuley* The City of Calgary Anette Mikkelsen Special Member Alec Milne* Past Chair Neil Muir Water Polo Paul Snodgrass Competitive Swimming Steve Sproule* Competitive Swimming (Vice Chair) Jon Truswell* Board Chair Nick Walker Health & Wellness Jon Walters* Erlton Community Association (Treasurer) *denotes Executive Committee Member 2225 Macleod Trail South, Calgary, Alberta, Canada T2G 5B6 403.233.8393 . [email protected] talismancentre.com 2 2011 ANNUAL REPORT talismancentre.com Annual Report 2011 Message from the Chair 5 Message from the COO 7 2011 Snapshot 8 Facility Management 11 Dryland 13 Aquatics 15 Facility Bookings 17 Human Resources 19 Fund Development 21 Sales & Marketing 23 Auditors' Report 25 Financial Statements 27 talismancentre.com ANNUAL REPORT 2011 3 4 2011 ANNUAL REPORT talismancentre.com Message from the Chair 2011 was a very successful year for the Lindsay Also in 2011, LPSS 2011 Park Sports Society and Talisman Centre. The an important roof replacement project was completed in goal of the JANUARY early January 2011 and thanks, in large part, Lindsay Park Meeting of the LPSS to the efforts of dedicated Talisman Centre Sports Society’s Board of Governors staff, we re-opened the tented structure on strategic plan FEBRUARY January 17, 2011. was completed Meeting of the LPSS through the Board of Governors Our loyal members and Sport Partners adoption of new returned to a new and improved facility. Several by-laws which MARCH Meeting of the LPSS improvements were made to Talisman Centre are expected Board of Governors in 2011, which were designed to enhance the to improve the functioning of our Board of experience of our members and support the Governors by reducing the size of our board, APRIL LPSS Annual needs of our Sport Partners. We added more allowing us to attract the necessary skills to General Meeting than $250,000 in high-performance aquatic our board and improve our communication Meeting of the LPSS equipment, including new competition start with our stakeholders. We thank the members Board of Governors blocks, anti-wave lane ropes, score clocks, of the Lindsay Park Sports Society for timing clocks and underwater cameras. An their support of this initiative and our board MAY New Board Orientation additional $250,000 was spent adding new members for their dedication and efforts in the Meeting of the LPSS equipment to the Fitness Centre, including board restructuring. Board of Governors cardio-theatres on treadmills and ellipticals, new treadmills, Expresso bikes, Jacob’s Ladder, Looking ahead to 2012, we continue to move JUNE adaptive equipment and an Olympic lift forward with the execution of our strategic Meeting of the LPSS Board of Governors platform. We greatly appreciate the support of plan and positioning of Talisman Centre as the our members and Sport Partners which helped premier facility of its kind in the city of Calgary JULY/AUGUST us return to, and then exceed, pre-construction and in Canada. Talisman Centre is hosting Board is in recess membership levels. a number of local, provincial and national SEPTEMBER competitions and championships including Meeting of the LPSS We continue to work collaboratively with Canadian Age Group Championships in July. Board of Governors our key stakeholders to strengthen our Key Stakeholder Forum relationships. We are grateful to The City of Finally, on behalf of the Board of Governors, NOVEMBER Calgary, Talisman Energy Inc., The Calgary I wish to offer a sincere thank you to Jeff Special General Meeting Foundation, PepsiCo Beverages Canada and Booke, our Chief Operating Officer, the senior Meeting of the LPSS Parks Foundation Calgary for their continued management team at Talisman Centre and our Board of Governors strong support of Talisman Centre. staff. Your dedication to Talisman Centre and commitment to legendary service is greatly DECEMBER Board is in recess In 2011, Talisman Centre hosted 43 appreciated. competitions, including three national events: Synchronized Swimming; U18 Water Polo; Jon C. Truswell, and Taekwondo. Chair, Lindsay Park Sports Society talismancentre.com ANNUAL REPORT 2011 5 6 2011 ANNUAL REPORT talismancentre.com Message from the COO 2011 was truly a year unlike any other. In many the seven goals 2010-2015 ways, it was the “year of the comeback” for will, with certainty, Strategic Goals Talisman Centre. But perhaps more importantly, ensure that it was also a year of new beginnings. Talisman Centre 1. To support the remains a world- development of In January, the facility made its major class training a national profile for comeback after a year-long partial and competition Talisman Centre in at shutdown for a roof replacement and Facility facility. I’m pleased least one sport (training and Enhancement Project. With this new cover, a to say we are well competition). quarter-million dollars in new equipment and on our way to a new look, our staff set about staging a few doing so. 2. To become the incubator for one- more comebacks. We brought back some up-and-coming 2500 members lost during construction, all In terms of new beginnings, we proved that sport to develop a while strengthening relationships with Sport Talisman Centre is not simply a great facility – provincial profile at Partners, balancing the budget and advancing it’s a great culture. Even in the face of adversity, the minimum. the organization’s strategic plan. this team pulled together like never before 3. To enhance Talisman and it was personally gratifying to watch this Centre’s reputation There is no question the Facility alone attracts sense of shared purpose. It heralded not only so it is known as the place for serious people. In fact, with more than 300,000 Talisman Centre’s renewal, but the emergence competition, training square feet of recreation space, 700 pieces of a new, deeper and more unified team spirit; a and fitness. of equipment and a beautiful downtown park culture and character evolution that will deliver 4. To operate the setting, it should come as no surprise that immeasurable value going forward. Facility and deliver fitness enthusiasts and serious athletes service to a high look to Train, Compete and Play at Talisman In closing, I would like to thank the LPSS Board standard of quality. Centre first. What we didn’t foresee was that of Governors, Talisman Centre staff and all the 5. To configure members, guests and Sport Partners would other stakeholders that contribute to Talisman Talisman Centre come back so quickly, and in the numbers Centre’s success. 2011 was a year that will not to support core they did. soon be forgotten and one that we can all take customers. great pride in. 6. To complement the The staff and Board also advanced Talisman core customer focus Centre’s five-year strategic plan. This plan, set Jeff Booke, with tenants and other stakeholders. in motion in 2010, identifies seven goals that fit Chief Operating Officer into four strategies; market focus, facility focus, 7. To enhance financial focus and governance focus. Achieving sustainable financial health to allow for growth. talismancentre.com ANNUAL REPORT 2011 7 2011 Snapshot Annual Memberships Corporate Memberships 2482 818 January 2011 January 2011 4991 1572 December 2011 December 2011 December 0 1000 2000 3000 4000 5000 0 500 1000 1500 2000 Facebook Likes 1000 859 2316 total likes Views on YouTube January - December 2011 750 500 Twitter followers 68 as of December 31, 2011 250 Celebrity Sightings! Lance Armstrong, Brett Hart, Catriona Le May Doan, George Strait, Rob Schneider, 0 Michelle Cameron-Coulter, Nik Lewis, Jon Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Montgomery, NKOTB, and Backstreet Boys 8 2011 ANNUAL REPORT talismancentre.com January 11 Legendary Service training launches Tented portion of the facility reopens 17 Good Earth & Jugo Juice open New logo is unveiled Get RIPPED! returns 31 Child Care Centre re-opens