Essex and Southend-On-Sea Care Services Directory

2017

Essex and Southend-on-Sea Care Services Directory

> Home support > Specialist care > Care homes > Useful contacts

The independent guide to choosing and paying for care

in association with www.carechoices.co.uk Gifford House care home Caring for our elderly London Road, Bowers Gifford, Basildon, Essex SS13 2EY

Gifford House is a luxury care home providing accommodation for frail older people together with a specialist unit for older people with dementia. We are committed to achieving the highest standards of care for your loved ones, as we understand their needs for choice, dignity, independence and quality of life.

We think of ourselves as a “Second family” for all our Residents as we share a common interest in providing the special attention and care that only a family can give. We are there to share our Residents’ joys and accomplishments and to offer that extra encouragement during difficult times. We know the importance of a kind word, a gentle touch and the warmth of a smile. We match the love and concern with our skills and compassion. Gifford House is a home for sixty one older people. It is set off the main road amid landscaped gardens. If you would like more information about the services we provide, would like to arrange a visit to the home or just want advice about your individual circumstances please contact Susan Hutchison, the Home Director, on 01268 554330 or our head office on020 8861 6000 or by email at: [email protected] or [email protected] Website: www.ams-care.co.uk Contents

Welcome 4 Important information 65 How to use this Directory Further help and information Essex Independent Care Association 7 Residential care providers 69 Represents social care providers in Essex, A comprehensive list of local residential care and Southend-on-Sea and Thurrock nursing homes

South Essex Care and Health Useful local contacts 107 Association 8 Represents care home and domiciliary care Useful national contacts 110 providers in Essex, Southend-on-Sea and Thurrock Index 112 Helping you to stay independent 9 Local services, information and support Where do I start? 19 First steps and assessments Services for carers 22 Assessment, benefits and guidance Care in your own home 25 How it can help Living with dementia at home 26 Family support, respite and services Paying for care in your own home 31 Essential checklists Understanding your options Home care 29 Home care providers 33 Care homes 59 A comprehensive list of local agencies Residential dementia care 61 Housing with care 51 The different models available For further copies of this Directory, please call Care Choices on 01223 207770. Specialist services 52 Disability care, end of life care and advocacy Essex County Council, Southend-on-Sea Borough Care homes 58 Council and Thurrock Council’s distribution of this publication does not constitute their support or Types of homes and activities explained recommendation of any of the products or services advertised or listed within. All the listings in this Dementia in care homes 60 publication are supplied by the Care Quality Best practice care and support Commission (CQC), and Essex County Council, Southend-on-Sea Borough Council, Thurrock Paying for care 62 Council and Care Choices cannot be held Understanding the system responsible for any errors or omissions.

This Directory is available electronically at www.carechoices.co.uk where there Alternative formats is a Browsealoud option for those requiring the information in spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome

Welcome to this edition of the independent If you are unable to remain at home, you Essex and Southend-on-Sea Care Services may want to consider a housing with care Directory, which contains information for scheme (see page 51) or residential care. adults looking for care or support within Comprehensive lists of care homes and care the county, whether they are paying for it homes with nursing in Essex and Southend- themselves or receiving support from the on-Sea start on page 69. council. In this Directory, you will also find important Staying as independent as possible is information about care decisions, including important to everybody. This Directory finding care in another county, making a contains information about the care and comment or complaint about a service and support services available to enable you to how solicitors can help you. do this when remaining at home, moving into a housing with care scheme, or within a ESSEX COUNTY COUNCIL care home or care home with nursing. Adult Social Care Department Tel: 0345 603 7630 Your first step to accessing services is to Email: [email protected] arrange an assessment with the Adult Web: www.essex.gov.uk Social Care Department at Essex County Council or Southend-on-Sea Borough SOUTHEND-ON-SEA BOROUGH Council to establish your specific needs. COUNCIL This is free, irrespective of your income and Department for People available to all those who appear to need Tel: 01702 215008 care and support. More details are provided Email: [email protected] on page 19. The assessment will determine Web: www.southend.gov.uk whether you are eligible for financial support via a Personal Budget, which may For ease of use, throughout this Directory, allow you to buy in your own support and Essex and Southend-on-Sea’s respective take control of your situation. Often called services are described as coming from ‘Adult ‘personalisation’, this model of social care Services’. puts you at the centre of the process.

Alternatively, your circumstances may ADVISERS AND CONTRIBUTORS mean you are classed as a ‘self-funder’, Age UK Essex with the means to pay for your care. This is – Michelle Martin discussed on page 31 for those paying for care at home and 62 for those paying for Alzheimer’s Society Essex residential care. – Cathy Cohen

Support or care to remain living in your Essex Independent Care Association own home may be the option that best – Amanda Cowan suits your circumstances. Ideas to make South Essex Care and Health life easier at home are explored, starting Association on page 9 and a list of local home care – Phil Roseman providers begins on page 33.

4 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Nightingale House Residential CaR e home (foR the eldeR ly and eldeR ly with dementia) CaR e at its best

Designed with the care and comfort of the elderly in mind, Nightingale House offers residents the best facilities and a standard of luxury normally expected from a high class hotel. Our establishment is a registered, 30 bed, residential care home for the elderly and elderly residents with dementia. The Home has the 24 hour services of fully qualified staff whose friendly yet professional, skilled yet understanding, and above all empathetic, caring and gentle manner is reflected in the quality of care, which is of the highest possible standard. All staff have a common goal in maintaining and improving the self respect, health, independence and motivation of residents.

• Situated a very short distance from the seafront and local amenities. • Luxurious single and shared rooms, all with ensuites and TV/video entertainment facilities. • Attractive day rooms, beautiful balconies and an elegant Victorian style conservatory overlooking a serene landscaped garden. • Long or short stay, and residents requiring full state support are all welcome. • All residents are constantly encouraged to keep their individuality, always maintaining close contacts with family and friends. • Various activities and excursions arranged to keep residents occupied and stimulated. With the responsibility of caring for your loved ones falling to us, family and friends can concentrate on their affairs and can rest, confidently knowing that the interests of their loved one has taken priority with the highly dedicated team of staff and management of the home.

No amount of words can give a full picture of Nightingale House and there is no substitute for a visit. So why not give us a call!! Nightingale House Residential Care Home 69/71 CrOWSTONe rOAD, WeSTCLiff ON SeA, eSSex SS0 8BG TeL: 01702 338 552 Or 01702 330 133

“…for the sake of caring” fAx: 01702 331 788 MOB: 07956 345 745 “…for the sake of caring” eMAiL: [email protected] Inspecting and regulating care professional or clinical staff; Experts by services Experience; service users; and carers.

If you are considering using a care and Following an inspection, each care home and support service, it is important to know that home care agency is given a report of how all care providers must be registered under it rates against national essential standards a system which brings adult social care, of quality and safety. The CQC also rates independent healthcare and the NHS under services as: Outstanding, Good, Requires a single set of essential standards of quality Improvement and Inadequate. and safety. When considering a care service, it’s The Care Quality Commission (CQC) always a good idea to check the CQC’s registers, inspects and reviews all adult social comprehensive website www.cqc.org.uk care and healthcare services in England in which has useful information regarding the the public, private and voluntary sectors. quality of the service, as well as its inspection This includes care homes, care homes with report. Alternatively, ask the care provider nursing, home care agencies and NHS you are considering for a copy of its latest services, amongst others. inspection report.

Inspectors carry out a mixture of announced and unannounced inspections looking at the For any enquiries or to register a quality and safety of the care provided. They concern or a complaint, phone the CQC look at whether the service is: Safe, Effective, on 03000 616161 or email Caring, Responsive to people’s needs, and [email protected] Well-led. The Care Quality Commission, Citygate, Gallowgate, Inspection teams are led by an experienced Newcastle upon Tyne CQC manager and often include experts NE1 4PA in their field. The team may also include

As Publisher of this Directory, Care and information from this Directory’s Choices’ website www.carechoices. free helpline can be accessed by co.uk allows you to search by postcode calling 0800 389 2077. or region for care homes, care homes with nursing and home care providers Whatever your care needs, this across the country that meet your Directory, the helpline and website requirements. Your search can then be will be able to point you in the best saved and emailed to others. direction, however you would like care information presented. You can also view an electronic version of this Directory on the site and have it read to you by using the Publications ‘Browsealoud’ function. Further help www.carechoices.co.uk

6 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Essex Independent Care Association

Supporting social on topics and issues such as compliance, care providers across workforce development, recruitment and Essex, Southend and performance. Thurrock Recruitment, selection and retention Essex Independent Care Association (EICA) EICA provides FREE information, advice and is an independent, voluntary, not-for- guidance to support the local social care profit organisation which represents the sector with key issues around recruitment, interests of social care providers from Essex, selection and retention, etc. It also Southend-on-Sea and Thurrock. undertakes research projects to identify local needs and influence local authority Members include care homes, care homes decisions. with nursing, supported living and home care providers. Members provide a wide range Disclosure and Barring Service of services working with older people, those EICA is a registered umbrella body for the with learning disabilities, and people with Disclosure and Barring Service. Members physical disabilities. benefit from a discounted rate for their staff DBS checks and EICA offers a personal, The Association offers members a range of speedy and efficient service which supports services to help them support their service care employers in their recruitment and HR users: activities.

Funding Representation and influencing EICA maintains strong links with all three • distributing Workforce Development local authorities and represents members’ Funding (WDF) on behalf of Skills for Care; interests across a wide range of topics. Over • distributing Southend Care Providers Fund the last 12 months, committee members which supports First Aid Training; and have been working closely with Essex County • free support and guidance on how to Council on a number of key initiatives and access funding. projects, including commissioning, skills development, recruitment, selection and Website retention as well as funding.

• a one stop shop for information on issues Links to local networks within the sector; Invitation to links with local and national • free Endorsed Training Provider details – statutory and regulatory bodies and find a trainer endorsed by EICA; networking and sharing of best practice with other providers of care. • weekly E-News Round Up; and • an archive of useful information and key Any questions about EICA membership papers. – please contact us. Essex Independent Care Association Information, advice and guidance Tel: 01268 565551 EICA supports the delivery of excellence Email: [email protected] in health and social care by offering Web: www.eica.org.uk FREE impartial information and advice

Visit www.carechoices.co.uk for further assistance with your search for care 7 South Essex Care and Health Association

Choosing a care home or website www.secha.org.uk/ The register is a care service for a relative updated daily on the website and sent to or a friend is not an easy local authorities, CCGs and other placement task. Quite often there agencies once a week. Alternatively, contact is not enough time and our administrator who will forward a copy trying to interpret someone else’s wishes to you. is difficult. Equally getting to grips with the costs of care and sources of finance can Please note that all members are marked appear to be a minefield. within the listings with SECHA.

SECHA members are residential or nursing For further information please contact: care home providers covering most of Essex and domiciliary care providers who are The Administrator dedicated to providing the highest standards South Essex Care and Health Association of care and value for money. Tel: 01268 784501 Email: [email protected] The Association is active, involved and Web: www.secha.org.uk dedicated. It provides regular training and development programmes for staff and is a Disclosure and Barring Service registered umbrella body enabling DBS checks on all THE ESSEX BED REGISTER our members’ staff as required. We strive constantly to keep our members fully up-to- A service for all those seeking to find a date with latest care practices and changes place in a home in Essex or Southend- in the law as it affects care homes. on-Sea. The register is updated daily on the website and sent to local authorities, We have found that our members benefit CCGs and other placement agencies once enormously from the ‘Buddy’ system we a week by the SECHA for its members. operate which helps members with one-to- Copies are available by telephoning the one consultation and assistance as required administrator on 01268 784501. with problems encountered. Alternatively, see the register on the SECHA administers a bed register of our website at www.secha.org.uk member homes. You can find this on our

NEED HELP IN YOUR SEARCH FOR CARE? With so many providers to choose from, where do you start? • find care providers quickly and easily • search by location and care need www.carechoices.co.uk • information on care quality • links to inspection reports • additional care provider information, photos and direct website links • brochure requests Developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

8 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Helping you to stay independent

Services developed in partnership must usually be paid for. You may be able with the voluntary sector to arrange transport to and from centres via Adult Services or Age UK Essex amongst Adult Services works with and funds others, see information on community voluntary and community organisations transport on page 10. to supply preventative care services. These are a vital form of support and help to To find your local day care facilities visit maintain independence, social inclusion, and www.ageuk.org.uk/essex/community- delay or avoid the need for more statutory projects/clubs-and-groups interventions.

Examples include: Meals on Wheels • day services, lunch clubs and social groups; Meals on Wheels describes the delivery of • befriending, visiting and telephone contact ready meals to your home. There are services services; that provide delivery of frozen meals, or • support schemes to help people being delivery of freshly-cooked hot meals. Frozen discharged from hospital; meals can be delivered in bulk and kept in your freezer until required, whereas hot • support for carers; meals should be eaten immediately. Councils • respite care; may be able to arrange meals delivered to your door, though you would have to • advocacy, information and advice; and meet their eligibility criteria and it wouldn’t • handyperson schemes. necessarily be free.

Day care centres

Many people can feel lonely or isolated without an opportunity to fill their days with meaningful activities. Research has shown that one way to alleviate loneliness and promote wellbeing and independence is to provide regular social contact and a focus for National and local organisations can also activities. provide meals delivered to your door at a charge. To find out about Meals on Wheels Day care centres give people the chance in your area, contact Essex’s Adult Social to change their routine, meet new people, Care Department on 0345 603 7630, or take up an activity or receive specialist Southend-on-Sea’s Department for People services such as chiropody or hairdressing. on 01702 215008. There is a wide variety around the county, catering for older people, people with mental A number of commercial companies can also health conditions, learning disabilities and provide this service. A meals on wheels listing is dementia. Centres can be as important for available at www.livingwellessex.org (search carers as those attending as they allow for for ‘meals on wheels’). Being commercial a regular break from caring. Attendance companies, they may also deliver to Southend- may be free, although transport and meals on-Sea.

Visit www.carechoices.co.uk for further assistance with your search for care 9 Transport Adapting your home

Community transport is a scheme to help To remain in your own home for as long as you you get around if you can’t use existing would like, you should ensure that it is safe, transport. It is arranged by your local council. secure and warm. Some forward planning to ensure that the garden doesn’t become a burden is also sensible. If you are not planning Chelmsford Community Transport to move, think about adaptations that would Tel: 01245 477789 make life easier now and later on. Web: www.chelmsforddialaride.org.uk

Colchester Community Voluntary Services Home Improvement Agencies Tel: 01206 216600 (HIAs) Web: www.ccvs.org HIAs are local not-for-profit organisations Harwich Community Transport funded and supported by local and central Tel: 01255 552010 government. They pride themselves in Web: www.harwichconnexions.co.uk working professionally and sensitively with Southend-on-Sea Dial-a-Ride older and disabled homeowners, providing Tel: 01702 212212 advice, support and assistance to help them Web: www.southend.gov.uk repair, improve, maintain or adapt their homes to meet their changing needs. Tendring Community Transport Tel: 01255 436962 Most HIAs provide three main services: Web: www.dial-a-ride.org • information and advice on repairs or Uttlesford Community Travel adaptations you may be considering. This Tel: 01371 875787 usually entails a visit to your home and is Web: www.uttlesfordcommunity often free; travel.org • a handyperson service for small jobs and Wyvern Community Transport repairs; and Rochford Tel: 01268 753513 Castle Point Tel: 01268 754936 • a home adaptations service for more Web: www.wyverncommunity major works. The HIA will work with you transport.org.uk to specify the adaptations needed, and they will normally offer to get estimates from one or more of their regular contractors. Subject to your acceptance, the HIA will then offer to manage the works contract for you for an agreed fee.

HIAs may also be helpful if you are not sure you can afford the home repairs or adaptations you need. They can advise on your eligibility for any grants and, if necessary, put you in touch with an independent financial adviser.

10 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Papworth Trust Home Solutions Swan Care and Repair

Email: [email protected] Colchester Web: www.papworthtrust.org.uk Pilgrim House, High Street, Basildon Billericay CM12 9XY Bradbury House, Witchards, Basildon Tel: 0300 303 2500 SS16 5BP Email: [email protected] Tel: 01268 663221 Web: www.swan.org.uk South West Essex Brentwood Office, Town Hall, Brentwood Borough Council, Ingrave road, Brentwood CM15 8AY Tel: 01277 503101

West Essex and Hertfordshire Unit 41, Golds Nurseries Business Park, Jenkins Drive, Elsenham CM22 6JX Tel: 01279 648408

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 11 Making life easier in the home

In the living room

Plug with handle

Easi-reach

B N O R Y

Chair raisers

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

GETTING IN/OUT OF • Block of foam in chair base • Buy an electric riser chair CHAIRS • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise

OPENING/CLOSING • Move furniture out of the way • Install environmental controls or WINDOWS • Install/purchase a fan air-conditioning • Buy a tool to open/close windows • Install new windows

CONTROLLING THE • Change the switches for ease of use • Move the heating controls HEATING • Fit a timer switch • Install new or additional • Purchase a standalone heater heating system

KEEPING WARM • Use a trolley to transport the fuel for • Insulate your house your fire • Swap to a cheaper heating • Replace the fire with a heater system • Apply for a winter fuel payment • Change to a simpler heating system

TURNING LIGHTS • Install a light switch toggle • Move the light switches ON/OFF • Purchase a socket extension • Replace the light switches • Purchase handi-plugs • Install environmental controls

WATCHING TV • Use subtitles • Request an assessment for a • Purchase wireless headphones hearing aid • Install a room loop

12 This Directory’s helpline 0800 389 2077 – assistance with finding care and support In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN AND OUT • Learn new ways of moving safely • Use a transfer board OF BED • Purchase a leg lifter • Buy an electric adjustable bed • Raise the bed • Install a hospital bed • Fit grab rails • Use a hoist

SITTING UP IN • Change to less heavy bedding • Buy a bed cradle/bed ladder BED, TURNING OR • Learn new ways of moving safely • Use a bed lever ROLLING OVER • Purchase a pillow raiser • Buy a specialised mattress • Change the mattress • Install a drop-down rail • Install an over-bed pole

KEEPING WARM IN • Buy a heavier duvet • Buy an electric blanket BED • Buy thermal clothing (make sure it’s tested regularly)

GETTING DRESSED • Learn new ways of dressing • Consider home support • Buy alternative/adaptive clothing • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook • Contact n (see below) for an assessment

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist

TAKING YOUR • Ask for an easy-open bottle • Get an automatic pill dispenser TABLETS • Keep a note of when you take a tablet • Ask someone to prompt you • Get a pill dispenser

READING THE TIME • Buy a clock with large numbers • Buy a clock that ‘speaks’

 Essex County Council – Adult Social Care Department 0345 603 7630  Southend-on-Sea Borough Council – Department for People 01702 215008

Visit www.carechoices.co.uk for further assistance with your search for care 13 In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS REACHING INTO • Rearrange your cupboards/surfaces • Alter the spring in the doors CUPBOARDS • Buy an Easi-Reacher or Handi-Reacher • Lower or raise the cupboards

USING TAPS AND • Fit tap turners • Change switches SWITCHES • Purchase Handi-Plugs • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

PREPARING/COOKING • Sit at a table • Use a food processor FOOD • Consider kitchen gadgets including: knife • Purchase a perching/high stool with a thick handle; chopping board with • Buy a trolley spikes; pan handle holder; teapot tipper; • Raise/lower work surface lid gripper • Make space under worktop for your knees when sitting

MOVING AROUND • Re-organise the furniture • Review mobility equipment KITCHEN • Adapt the kitchen

EATING AND • Use large handled cutlery • Buy a trolley DRINKING • Use a non-slip mat • Consider home support for • Use a lightweight cup/mug meal times • Use a cup with two handles • Contact n (see below) for an assessment

LAUNDRY/IRONING • Install a wall-fixed ironing board • Raise/lower washing machine

 Essex County Council – Adult Social Care Department 0345 603 7630  Southend-on-Sea Borough Council – Department for People 01702 215008

14 This Directory’s helpline 0800 389 2077 – assistance with finding care and support In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS WASHING HANDS, • Install tap turners • Install lever taps or new taps FACE AND BODY • Buy a long-handled sponge • Purchase a stool • Purchase a flannel strap • Raise or lower basin • Contact n (see below) for an • Consider home support assessment

HAVING A BATH • Purchase a non-slip mat • Install a bath lift • Buy a long-handled sponge • Use a hoist • Use a half-step • Replace the bath with a shower • Install grab rails • Convert to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Use a non-slip mat • Change the floor covering • Purchase a towelling gown • Purchase a hot air body dryer

USING THE TOILET • Install a raised toilet seat • Review mobility equipment • Use a combined toilet seat and • Consider home support support frame • Install a flush lever extension • Contact n (see below) for an assessment

CLEANING TEETH • Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board • Use non-slip mats • Use a shower chair or stool • Purchase a half-step • Replace shower controls • Contact n (see below) for an assessment • Consider home support

 Essex County Council – Adult Social Care Department 0345 603 7630  Southend-on-Sea Borough Council – Department for People 01702 215008

Visit www.carechoices.co.uk for further assistance with your search for care 15 Special equipment advocacy and assistance with remaining independent; a social club; regular volunteer There is a range of equipment available to visitors; and support with accessing health make life easier and to improve safety and appointments. independence in the home, such as stair rails, Tel/Textphone: 01733 358100 raised toilet seats and shower stools. If you Email: [email protected] would like more information, please contact Web: www.deafblind.org.uk Adult Services. Essex Blind Charity The British Red Cross Essex Blind Charity’s services include: Offers a volunteer-led medical equipment permanent residential care and respite service that provides wheelchair hire and breaks for the elderly visually impaired, short-term loans of equipment. Search its equipment centres demonstrating ‘aids to website for your nearest service. daily living’, and hospital eye clinic support Web: www.redcross.org.uk groups. Read House, 23 The Esplanade, Living Made Easy Frinton-on-Sea CO13 9AU Living Made Easy offers help and advice on Tel: 01206 548196 daily living as well as details of equipment Web: www.essexblind.co.uk that is on the market that could help you. It is run by the Disabled Living Foundation and Essex Coalition of Disabled People works in conjunction with AskSARA. Aims to improve the quality of life for people Web: www.livingmadeeasy.org.uk with physical, sensory, learning or mental disabilities. AskSARA Ivan Peck House, Part of the Disabled Living Foundation, 1 Russell Way, Chelmsford CM1 3AA AskSARA is an easy-to-use, award-winning Tel: 01245 392300 online self-help guide that is particularly Textphone: 01245 392302 useful if you are not sure what practical Email: [email protected] items might help you. Web: www.ecdp.org.uk Web: www.asksara.dlf.org.uk Hearing Help-Essex Disability Equipment Service Aims to prevent vulnerable, elderly, hard of The Disability Equipment Service is a not-for- hearing people from becoming depressed, profit organisation providing a service to buy isolated and excluded. Also provides and sell items of used disability equipment. equipment such as amplified telephones and It is an information provider and gives no flashing doorbells. Day care centres are also guarantee as to the suitability or quality of run in mid-Essex. the equipment. Sadlers House, Web: www.disabilityequipmentservice.co.uk 2 Legg Street, Chelmsford CM1 1AH Deafblind UK-Essex Tel: 01245 496347 Meeting the needs of deafblind people. Email: [email protected] Services include: holistic home assessment; Web: www.hearinghelpessex.org.uk

16 This Directory’s helpline 0800 389 2077 – assistance with finding care and support The Royal Association for Deaf Electronic aids for hire People (RAD) Promotes the welfare and interests of deaf The Disabled Living Foundation (DLF) people (whose first or preferred language is This is a national charity providing impartial sign language). advice, information and training on independent living. Century House South, Riverside Office Centre, North Station Road, Colchester CO1 1RE Tel: 0845 688 2525 Simple electronic aids can be borrowed from Email: [email protected] them for free for up to two weeks. These Web: www.royaldeaf.org.uk include: gadgets which remind you of things you need to do; safety alarms and sensors; Southend-on-Sea Blind Welfare magnifiers and telephones with big buttons. Organisation A small deposit is required. For blindness/visual problems, helps with independent living issues – provides DLF factsheets provide general advice on information and equipment. topics such as features to look for when choosing items of daily living equipment. 117 Hamlet Court Road, Westcliff-on-Sea, These can be viewed and downloaded from Essex SS0 7ES the website at www.dlf.org.uk or you can Tel: 01702 342131 call the helpline on 0300 999 0004. Email: [email protected] Web: www.southendblindwelfare.org.uk AskSARA Part of the DLF, AskSARA is an easy-to-use, Support 4 Sight award-winning online self-help guide that is A registered charity delivering services for particularly useful if you are not sure what blind and partially-sighted people of all practical items might help you. Visit ages in Essex; including information and www.asksara.dlf.org.uk assistance with visual aids, a telephone careline, a social drop-in session, touch- typing computer training, and a children’s Telecare tactile toy library. Telecare is equipment that can detect falls, 2-4 George Street, Saffron Walden CB10 1EQ inactivity, smoke, flooding, gas or extreme Tel: 01799 523700 temperatures in the home. Sensors, when Email: [email protected] activated, will connect to a response centre Web: www.support4sight.org.uk where trained operators will contact the individual through their Lifeline home unit. They will take the most appropriate action, such as contacting a nominated responder, family member, carer, neighbour, doctor or the emergency services.

Telecare can allow users to regain confidence in their homes and remain independent. Relatives and carers are also reassured, safe in the knowledge that should an incident

Visit www.carechoices.co.uk for further assistance with your search for care 17 occur, they will know about it. Some devices can also help monitor particular health Colchester Helpline conditions and reduce the need for hospital Tel: 01206 769779 admission. Epping Forest Careline Tel: 0208 532 1065 Email: [email protected] Basildon, Castlepoint, Rochford Careline Tel: 01268 208080 Harlow Careline Tel: 01279 446655 Braintree and Maldon Carecall Email: [email protected] Tel: 01376 551600 Southend-on-Sea Careline Email: [email protected] Tel: 01702 332062 Brentwood Community Alarms Service Email: [email protected] Tel: 01277 312500 Tendring Careline Email: Tel: 01255 222022 [email protected] Email: [email protected]

Chelmsford (Chelmer Housing Partnership) Uttlesford District Lifeline Tel: 0300 555 0500 Tel: 01799 510510 Email: [email protected] Email: [email protected]

www.carechoices.co.uk NEED HELP IN YOUR SEARCH FOR CARE? With so many providers to choose from, where do you start? • find care providers quickly and easily • additional care provider information, • search by location and care need photos and direct website links • information on care quality • brochure requests • links to inspection reports

Developed by the publisher of this Directory

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

18 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Where do I start?

The way councils provide services to is to determine what services you may be eligible adults and their carers is called eligible for and who will pay for them. personalisation. This term is used to describe a number of ways in which eligible adults Information on paying for care can be found can receive a mixture of local authority and on page 31 if you are receiving home care government money in order to pay for the and page 62 if you are moving into a care care services they need without direct council home. involvement. Personal Budgets If you approach the council for support with your care needs, your needs and finances will A Personal Budget is the amount of money be assessed (see page below for information that the council calculates it will cost to on assessments). If you have a carer, they meet the support needs of eligible people. can be involved and even have their needs If you are eligible for a Personal Budget, assessed too. the actual amount you receive will depend on your eligible needs and your finances. Your assessment The money should be spent in line with a support plan that has been agreed by both If you appear to have care and support you and the council and can be either a needs, you have a legal right to an full or a partial contribution to such costs. assessment of those needs and your You may also choose to pay for additional finances. Councils are statutorily obliged to support on top of the budget. Any eventual assess you, regardless of whether you access contractual agreement for services is their services. The assessment (which is free) between you and your care provider, not will consider: the council. • how you can best be supported to live as independently as possible; If you are eligible, a Personal Budget may be taken: • your home and how you are coping in it; • in the form of a direct (cash) payment, • your emotional wellbeing; held directly by you or, where you lack capacity, by a ‘suitable person’; • your diet; • by way of an account held and managed • any health and medical treatments you by the council in line with your wishes, need; and or as an account placed with a third party • your financial status and any benefits you (provider) and accessed by you in direct may be claiming. negotiation with the provider; or • as a mixture of the above. To arrange an assessment, you will need to contact the Adult Social Care Department Personal Budgets cannot currently be used to in Essex on 0345 603 7630 or Department pay for residential care. for People in Southend-on-Sea on 01702 215008. Managing a Personal Budget If you are eligible for a Personal Budget, Once the council has an understanding of there are organisations that can help you to your care and financial needs, the next stage manage this.

Visit www.carechoices.co.uk for further assistance with your search for care 19 ecdp solutions Assessments from hospital ecdp solutions aims to enhance people’s lives by providing an independent support If you have been admitted to hospital and planning service to anyone in receipt of a you might need care on discharge, you Personal Budget. ecdp solutions will guide may be referred to the discharge team for people through the development and an assessment, which will take place on the completion of their support plan by ensuring ward. The team may be made up of social that the right level of support is provided to workers, carers’ officers, mental health enable people to live the lives they want with workers and housing officers. the support that meets their needs. If you are funding your own care ecdp solutions Whatever services you need on discharge, offers telephone support to assist with the Adult Services will work with you, your family creation of a support plan. and carers to either restart services already in place prior to admission or to provide the For people who decide to self-manage appropriate services. their Personal Budget, and wish to employ a personal assistant, ecdp provides a Sometimes interim care packages are set personalised payroll service. up to facilitate your discharge and you will be reassessed by a community social worker within four to six weeks. Tel: 01245 392300 Email: [email protected] Age UK Essex provides information and Web: www.ecdp.org.uk advice to support patients who have been discharged from hospital. For more Independent Living Advocacy Ltd (ILA) information, call 01245 346106. ILA provides a range of services that support people to employ a personal assistant. At Reablement every step along the way, from advertising through to the recruitment process, ILA will Reablement is an intensive short-term support people to whatever extent they service that helps people regain skills and require. In addition, it offers employer and confidence, for example, after a fall or personal assistant training modules, and hospital stay. You will need to have an manages an ongoing personal assistant assessment of your care needs to decide register that holds details of people actively if you are eligible. If you are eligible, a seeking employment as a personal assistant. reablement worker will support you for a limited period. ILA also offers advocacy services for anyone requiring support with debt, discrimination, Reablement usually helps people to learn housing, complaints, safeguarding, welfare or re-learn daily living skills. It is not about rights, Court of Protection and Deputyship as doing things for you, it’s about giving you well as self-advocacy groups. the skills and confidence to do things for yourself. It can also mean that you do not start to depend on support that could cost Tel: 01376 534980 you money. For example, a reablement Email: [email protected] worker could help you regain your confidence Web: www.ilaessex.com following a fall, or provide support that

20 This Directory’s helpline 0800 389 2077 – assistance with finding care and support enables you to prepare a meal if there has a maximum of six weeks. If, after this, you been a change in circumstances that means have ongoing care or support needs, the you need to cook. Through reablement, they council will conduct an assessment and may may also identify pieces of equipment that help you to arrange any services you might could support you to regain or maintain your need. There may be a charge for these independence for as long as you can. services.

If ongoing support needs are identified at NHS Continuing Healthcare any point of your reablement, the service may become chargeable. NHS Continuing Healthcare is a package of continuing care that is arranged and funded Intermediate care solely by the NHS. This is free of charge, wherever it is delivered. NHS Continuing This aims to give recovery and rehabilitation Healthcare support may be provided in a support to help people regain their care home or care home with nursing or in a independence when they come out of person’s own home. hospital or, just as importantly, prevent them going unnecessarily into hospital. People eligible for NHS Continuing Healthcare will have been assessed to have a Intermediate care can be provided in your ‘primary health need’ and are likely to have own home or in a care home, depending complex medical needs and substantial or on local policy and your specific needs. It intense ongoing care needs. See page 63 for can be provided by care staff, occupational more information. therapy and physiotherapy, with additional support provided by the local GP surgery, Personal health budgets social workers and community nurses. This combined resource helps people to regain A personal health budget is an amount their independence and feel confident in of money to support a person’s identified their ability to manage for themselves with health needs, planned and agreed between any necessary additional support. the person and their local NHS team. The aim is to enable people with long-term Intermediate care, including any care conditions and disabilities to have greater home fees where relevant, is provided by choice, flexibility and control over the the NHS and is free. It is usually limited to healthcare and support they receive.

WHAT ARE THE CARE OPTIONS? WHATHOW WILL ARE ITHE KNOW CARE WHICH OPTIONS? TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 21 Services for carers

Who is a carer? A carer’s assessment is an opportunity for people to tell the council what they need as a Carers regularly look after, help or support carer, and to find out what support might be someone who wouldn’t be able to manage available. The assessment is an essential first everyday life without their help. A carer step for carers to get the support they may doesn’t have to be living with the person need. It looks at: they care for, and the help they give doesn’t • the care the carer provides and how their have to be physical. The carer may be caring caring responsibilities affect their life; for a partner, another relative, a friend or a neighbour. For example, it may be someone • any support they are getting now and who: what else would help; and • is an older person (over 60); • what they would like their support to achieve. • is living with dementia; • has a physical disability, learning disability The assessment can also give lots of or a mental health condition; information about other services that might help, and other ideas for support. The carer’s • has sight, hearing or communication assessment will show if the carer qualifies for difficulties; support from Adult Services. • has a long-term health condition; or Carers’ Personal Budgets • misuses drugs or alcohol. The carer’s Personal Budget is a single Carers may be helping with: payment that can be used towards the cost of • personal care, such as washing and something specific that will support carers in dressing; their caring role. For example, it could be used for leisure activities, education or training, or • going to the toilet, or dealing with just to take a short break from caring. incontinence; • eating or taking medicines; When Adult Services considers a carer’s Personal Budget, they give priority to situations • getting about at home or outside; where there is a significant risk of the carer not • practical help at home, keeping them being able to continue to provide care if they company; or do not get some support. The amount a carer could get depends on their needs identified • emotional support or communicating. by their carer’s assessment. The money is not taxed and it will not affect any benefits. Having a carer’s assessment Respite at home Anyone who provides, or intends to provide, regular unpaid support to someone who Home-based respite services give carers a could not manage without their help has break from their caring responsibilities. A the right to have their own needs assessed, care worker can come in to look after the even if the person they care for has refused person they care for, so the carer can have support services or an assessment of their some time to themselves. The breaks could own needs. be regular or just when needed.

22 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Respite at home is considered to be a service for the person who is being cared for. If they Carers Choices have a Personal Budget (see page 19) for their Aims to improve the lives of carers by own needs, they could use that money to pay giving them a break from their caring for it. A financial assessment of the person responsibilities and provide a reliable, being cared for will confirm whether they need tailored service for each carer and the to pay towards the cost of this service. person they care for. Tel: 01268 881130 Benefits Web: www.carerschoices.org

Carers may want to explore whether they Carers Direct are entitled to Carer’s Allowance – currently This national helpline provides information, £62.10 per week but this may change over advice and support as well as practical the life of this Directory. guidance on how to access the services that carers may need. Carers may also qualify for Carer’s Premium Tel: 0300 123 1053 or Carer’s Credit depending on their Carers Trust eligibility. The Government website, A charity designed to improve support, www.gov.uk has more information services and recognition for people caring, on benefits, including carers’ benefits. unpaid, for a family member or friend. On Alternatively, contact a local carers’ its website, you can find support in your organisation which may be able to help area. undertake a benefit check. Tel: 0300 772 9600 Email: [email protected] Web: www.carers.org

Essex Carers’ Support An independent organisation, supporting informal, unpaid and family carers in Essex. It provides information, advice and guidance to carers in Colchester, Tendring and Castle Point districts. It also provides advocacy to carers in Braintree, Epping, Harlow, Basildon and Rochford. Tel: 01255 474410 Email: [email protected] Web: www.essexcarerssupport.org.uk

Southend Carers’ Forum Aims to support, inform and represent the needs of all carers living within the borough of Southend-on-Sea. Tel: 01702 393933 Web: www.southendcarers.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 23 Bluebird Care - Care visits at home

Our Services We provide the highest quality of care to keep you safe and comfortable in your home or setting of your choice. We see you as unique, respecting your own individual lifestyle and needs. We offer everything from personal care to shopping, cleaning or social visits. The care we provide can be tailored to your requirements providing you with the care that you want when you need it most. Our Bluebird Care office is local within your community; this ensures the management team are close at hand to give you on-going support and a dedicated team. Live–in Care Live-in care is a realistic and affordable alternative to residential care allowing you to remain independent, comfortable and secure within the setting of your own home. Live-in care can also be a short-term care solution following a stay in hospital, to assist you in taking a holiday or to give your friends and family or regular carer a break or support.

Call or email us today to find out more © Bluebird Care Franchises Ltd 2016

Essex West Mid Essex Southend and Rochford T 01277 230763 T 01245 263962 T 01702 474274 E [email protected] E [email protected] E [email protected] Colchester Tendring Braintree and Uttlesford T 01206 827605 T 01255 427113 T 01376 314090 E [email protected] E [email protected] E [email protected] Care in your own home

Carefully chosen home care, with a good Finding the right support quality provider, is an excellent way to retain your freedom and independence, whilst As Publisher of this Directory, Care Choices’ getting the help you need to stay happy and website www.carechoices.co.uk allows safe. It can offer the opportunity to stay at you to search by postcode or region for care home, in your own familiar surroundings, homes, care homes with nursing and home and to retain a quality of life you might have care providers that meet your requirements feared lost. across the country. Your search can then be saved and emailed to others. Why choose home care? Alternatively, this Directory’s free helpline Reasons for choosing home care can vary. provides an independent information and Sometimes after a stay in hospital, someone help service encompassing care services and might find they need some help whilst they accommodation. A personalised report can recuperate. Others can find that a long-term be generated for callers providing details of condition, a disability or general frailty means all care homes that meet their criteria. they need some help and support at home. One call to the freephone number 0800 389 2077 will enable the service to After a stay in hospital, someone may carry build a profile of exactly what type of care out an assessment of your situation to see you’re looking for, while taking into account if home care will benefit you. You and your your personal needs and interests. family will be fully involved in looking at what will suit you best. The Care Quality Commission (www.cqc.org.uk ) is responsible for checking Alternatively, you or those close to you that any care provided meets essential might notice changes in your ability to standards of quality and safety. Further manage the day-to-day things you normally information is on page 6. cope with easily, like preparing meals or looking after yourself. If this happens, The United Kingdom Homecare Association contacting Adult Services is a good first step (UKHCA) requires its members to comply towards finding help. with a code of practice. This code includes a commitment to treat customers with dignity How home care can help you and respect and operate at a level above the The level of home care provided can be legal minimum required in legislation. tailored to meet your needs – from a visit once a day to a much greater amount of Social care regulations do not apply to support. cleaners, handymen or gardeners. However, some home care agencies are increasingly Even those with quite significant and providing staff who can help meet these debilitating medical conditions can get needs too. skilled personal care that can enable them to stay in their own home. Some agencies The benefits of using a regulated agency will provide live-in care, where a care worker include: will live with you in your home and support you. A list of home care agencies starts on • assessing your care needs and tailoring a page 33. plan to meet those needs;

Visit www.carechoices.co.uk for further assistance with your search for care 25 • advertising, interviewing and screening • managing employment relationships, suitability of workers; including sickness, absence and disciplinary matters; and • arranging necessary insurance cover; • managing health and safety issues. • providing training and development for care workers; For further information and help call • managing workers’ pay, including this Directory’s independent helpline on compliance with the National Minimum 0800 389 2077. You can also use the Wage; checklist on page 29.

Living with dementia at home

If you are concerned about persistent The more support you can give someone, the forgetfulness or memory difficulties, it is better life with dementia can be, especially in important to consult a GP. They can the early years. undertake an initial examination and refer you to a memory clinic for further Focus on what the person can do, not what investigation if necessary. they cannot do, help with little errands or with cooking, listen to the person with The various types of support available to dementia, and find out more about the you and your carer are likely to involve NHS condition. services, Adult Services and voluntary agencies. Some examples of services and support to When someone is living with dementia, they help people living with dementia include: need: • specialist day centres; • support to live their life;

• respite care or short breaks; • reassurance that they are still valued, and • assistive technology and community that their feelings matter; alarms; • freedom from as much external stress as • home care; possible; and • meals at home; • appropriate activities and stimulation to • community equipment; help them to remain alert and motivated for as long as possible. • extra care or sheltered housing; and • carers’ support groups. Dementia Friends

Family support People with dementia sometimes need a If you know someone who is worried about helping hand to go about their daily lives their memory, encourage them to visit their and feel included in their local community. GP. Dementia Friends is giving people an

26 This Directory’s helpline 0800 389 2077 – assistance with finding care and support understanding of dementia and the Specialist dementia day centres small things they can do that can make a difference to people living with dementia A good day care service will be able to – from helping someone find the right bus offer a range of activities and support that to spreading the word about dementia. See will enable the person with dementia to www.dementiafriends.org.uk for further retain skills and remain part of their local information. community.

Respite care Specialist day centres for people living with dementia should be organised and run Spouses, partners and relatives who care with their needs in mind, aiming to build on for a person with dementia may require a their strengths and abilities. Activities may break from their caring responsibilities. This is include outings, entertainment, personal known as ‘respite care’ and may be a regular care, meals, hairdressing and support for break of a few hours a week or a period of a carers. few weeks. It may be planned or be required in an emergency and can involve the person Attendance at day centres can be offered with dementia attending a day centre or a from just a few hours a week to a number care worker visiting the person’s home to of days. Contact the council, or your local enable the carer to have a break. Contact the Alzheimer’s Society office for more details, council to see if you are eligible for support see below. with arranging these services, see page 19 for information on assessments. Alzheimer’s Society

Care at home This leading charity works to improve the quality of life of people affected by dementia. It can often be best for a person living with dementia to stay in their own home for as If you have concerns about any form of long as possible. This may mean that they dementia, please contact your local office for require some support services at home. information and support and access to local The person living with dementia will respond services. See page 107 for contact details. best to the same care staff who know them well. Continuity of care can be provided by Alzheimer’s Society’s National Dementia either care agencies or care workers employed Helpline on is available on 0300 222 1122 directly by the person or his or her family. and can provide information, support, guidance and signposting to other appropriate organisations. The helpline is open from 9.00am to 8.00pm, Monday to Wednesday, 9.00am to 5.00pm Thursday and Friday and 10.00am to 4.00pm, Saturday and Sunday.

For more information on care homes for people with dementia, see page 60.

Visit www.carechoices.co.uk for further assistance with your search for care 27 Choice, Support & Independence

Home Care Services CarewatchCarewatch havehave supportedsupported peoplepeople livingliving independentlyindependently inin thethe comfortcomfort ofof theirtheir own own homehome forfor overover 1817 yearsyears throughoutthroughout allall ofof SouthSouth EssexEssex We pride ourselves on the quality home care and support Personal care services we provide to our customers. 3 Washing/bathing We guarantee quality care due to our expert recruitment 3 Dressing/undressing skills, and the comprehensive training we provide to our 3 Personal appearance care staff 3 Managing continence Our latest CQC inspection rated us as a “GOOD” provider 3 Hair care meaning we have been recognised by our Government 3 Dental care Inspector as offering services that are safe, effective, caring, responsive and well led. 3 Toe nail cutting

We know continuity of care is very important to our Other support we provide customers, so when you choose Carewatch to support you, 3 Assistance with medication or a loved one at home, you will have peace of mind that a 3 Companionship familiar carer will be there for each visit 3 Shopping Our services start from 30 minutes to 24 hour care. Types of Care we Provide From our latest CQC Report: 3 Personal support “I have every confidence in the staff, the care is excellent 3 Complex care and I have no concerns” Mrs B 3 Palliative care “I have a lot of respect for the people I visit, I treat them 3 Respite care like they are my own parents” Sarah (carer) 3 Home from hospital/Convalescence For more information 01702 557007 please contact us on:  [email protected]

Agency 1 Fees per week Quality rating*

Agency 2 £ £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes.

About the agency Accommodating your needs

How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. Home Care Services How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? CarewatchCarewatch havehave supportedsupported peoplepeople livingliving emergency or outside office hours? Are all staff trained to a certain level? independentlyindependently inin thethe comfortcomfort ofof theirtheir own own homehome Does the agency have experience with your specific needs? Are staff able to help with forfor overover 1817 yearsyears throughoutthroughout allall ofof SouthSouth EssexEssex administering medication if required? Staff We pride ourselves on the quality home care and support Personal care Is there a way for staff to communicate services we provide to our customers. with each other about the support they 3 Washing/bathing Are you likely to be visited by different provide when they visit you? How? We guarantee quality care due to our expert recruitment 3 Dressing/undressing staff each day? skills, and the comprehensive training we provide to our 3 Personal appearance Are all staff checked with the Regulation care staff 3 Managing continence Disclosure and Barring Service? 3 Can you see the agency’s contract terms? Our latest CQC inspection rated us as a “GOOD” provider Hair care Will you be notified in advance if your meaning we have been recognised by our Government 3 Dental care care worker is on holiday or sick? Can you lodge a complaint easily? Inspector as offering services that are safe, effective, 3 Toe nail cutting caring, responsive and well led. Are staff matched to you specifically, Are complaints dealt with quickly? Other support we provide based on your needs and preferences? We know continuity of care is very important to our Will your support plan be reviewed at customers, so when you choose Carewatch to support you, 3 Assistance with medication Can you meet your care worker(s) regular intervals? or a loved one at home, you will have peace of mind that a 3 Companionship before they start? familiar carer will be there for each visit Can you see a copy of the agency’s 3 Shopping Does the agency have both male and CQC registration certificate and Our services start from 30 minutes to 24 hour care. Types of Care we Provide female staff? quality rating? From our latest CQC Report: 3 Personal support Notes “I have every confidence in the staff, the care is excellent 3 Complex care and I have no concerns” Mrs B 3 Palliative care “I have a lot of respect for the people I visit, I treat them 3 Respite care like they are my own parents” Sarah (carer) 3 Home from hospital/Convalescence

For more information 01702 557007 please contact us on:  [email protected] *See page 6. www.carewatchessex.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 29 www.carechoices.co.uk

NEED HELP IN YOUR SEARCH FOR CARE?

With so many providers to choose from where do you start? • find care providers quickly and easily • search by location and care need • information on care quality • links to inspection reports • additional care provider information, photos and direct website links • brochure requests

Developed by the publisher of this Directory

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. e: [email protected] @CareChoicesLtd Paying for care in your own home

Councils provide upfront information on how If you are in need of care or support you may much people can expect to pay for home be eligible to claim Attendance Allowance care and how charges are worked out. This (AA), or Personal Independence Payments information must be made available when (PIP). AA and PIP are non-means tested a needs assessment is carried out. Written benefits. Provided you are eligible, you can confirmation of how the charge has been receive AA or PIP regardless of how much calculated must be provided after a financial income or capital you have. AA is payable to assessment. people over the age of 65 and PIP to those aged 16 to 64. There are different rates that If you have more than £23,250 in savings can be awarded, dependent on the level and or capital you will have to pay the full cost type of help you need. These can be found at of your care. The value of your home is www.gov.uk not counted when working out charges for non-residential care. If you have more Other ways to fund your care and than £23,250 you should tell Adult Services support when your savings are likely to fall below this It is important to seek independent amount. financial advice if you are paying for your own care and support. There are The council calculates charges in independent financial advisers that focus accordance with national eligibility criteria specifically on care funding advice, often set by the Government. This ensures people referred to as specialist care fees advisers. are only required to pay what they can They are regulated by the Financial afford, taking into account capital, income Conduct Authority (FCA) and must stick to a and expenditure. code of conduct and ethics and take shared responsibility for the suitability of any Your assessment looks at how much money product they recommend. you have coming in, gives an allowance (set by the Government) for everyday living expenses and makes allowance for The Society of Later Life Advisers disability-related expenditure. This is the (SOLLA) extra amount you spend as a result of your Aims to assist consumers and their disability or illness. Adult Services can help families in finding trusted, accredited you to identify these costs. They will also financial advisers who understand carry out a full benefit check and, if you financial needs in later life. want them to, assist you with claiming your Web: www.societyoflaterlifeadvisers. full entitlement. co.uk/find-an-adviser Figures mentioned here may change over the The Money Advice Service lifetime of this Directory. A free and impartial money advice service set up by the Government. It offers free Non-means-tested care and support and unbiased advice. Care provided by the NHS is free; for example, Tel: 0800 138 7777 services provided by a community or district Web: www.moneyadviceservice.org.uk nurse. Some people do not have to pay towards care services. For example, aftercare services provided under section 117 of the Further information on paying for care can Mental Health Act are free of charge. be found beginning on page 62.

Visit www.carechoices.co.uk for further assistance with your search for care 31 24 Hour Live-In Care A Class Care is a specialist provider for Live-In Care services and a company that recognise the importance of remaining in your own home. We are passionate about enabling our clients to retain their independence by remaining safely, securely and within their familiar surroundings. An Alternative to Residential Care Areas of Specialism: • 24 Hour Support including Night Time Care Low cost does not compromise • Short Term Care • Hospital Discharge Care/Reablement on quality • Cancer Care • Elderly Care You can rest assured that you are with a quality • Dementia Care/Parkinson’s/Alzheimer’s provider with a high CQC rating, an award nominated Areas of Specialism: organisation and a company that is passionate about • Companionship • Medication • Administration providing quality care. To find out more contact our • Personal Care • House Keeping • Chaperon Service friendly team on 01223 864 066.

Actually, we offer anything you need to stay in your home for longer

A1 Home Care OurA1 commitment Home to you is second Care to none Our commitment to you is second to none Live-in Care from £675£695 per week

HereHere at A1 at HomeA1 Home Care Care we we do do our utmostutmost to to provide provide the thebest bestquality quality care and support possible to all our service users, working together with care and support possible to all our service users, working together with them and their family. We tailor a care package to support the needs themof and each their and family. every unique We tailor individual. a care package to support the needs of each and every unique individual. A1 care passionately about their service users, we have a “no A1 carerush” passionately approach and about always their ensure service that our users, service we users have are asafe, “no rush”comfortable approach andand that always they haveensure all theythat require our service before usersleaving are them safe, The alternative to Care Home admission. comfortableon each and and every that visit. they have all they require before leaving them on eachAll our and staff every are fully visit. trained and have undergone a CRB check. Our Live-in Care enables anyone with care needs to All ourstaff staff do reallyare fully go that trained extra andmile tohave ensure undergone Service Users a areCRB treated check. with Our the Dignity and respect they truly deserve. continue living in their own home with a staff do really go that extra mile to ensure Service Users are treated with round-the-clock care worker. the Dignity and respect they truly deserve.CHELMSFORD Tel: 01245 354774 Email: [email protected] Web:Tel: www.a1homecareltd.co.uk 01245 354774 Email: [email protected] Home Care We received “Good” in our recentWeb: inspection www.a1homecareltd.co.uk with the 33333 “Your Choice, Your Care” Care Quality Commission 0800008000 121 121 247 247 | or www.liveincare.info 01258 489 480 Home Care We received “Outstanding” in Supportingour yourrecent independence inspection with the to “Your Choice, Yourenable Care you” Careto remain Quality Commissionin your own33333 home Chelmsfordwww.liveincare.info - 01245 708 986

Supporting your independence to 32 enable youThis to Directory’sremain in your helpline own home 0800 389 2077 – assistance with finding care and support Southend-on-Sea home care 47 Home care providers Thurrock home care 49

Essex home care providers

1 STOP REC LTD ALL CARE Colchester Colchester Tel: 01206 616171 OP D PD LDA SI YA Tel: 01206 366361 OP D PD SI 3HA CARE SERVICES ALLIANCE CARE AND SUPPORT LTD Braintree Clacton-on-Sea Tel: 01376 440002 OP PD LDA Tel: 01255 256020 OP D PD LDA SI A PL+US CARING SERVICE ALLIED HEALTHCARE BASILDON Witham Pitsea Tel: 01376 515686 OP D PD SI YA Tel: 01268 581170 OP D PD LDA MH YA A1 HOME CARE ALLIED HEALTHCARE COLCHESTER Chelmsford Advert page 32 Colchester Tel: 01245 354774 OP D PD LDA MH SI YA Tel: 01206 710748 OP LDA MH SI YA

ABBEY CARE SOLUTIONS LTD ALPHA CARE SOLUTIONS LTD Waltham Abbey Basildon Tel: 01992 713011 OP D PD SI Tel: 01268 449112 OP D PD LDA MH SI YA AD ABK CARING SERVICE LTD ANGLIAN CARE LTD – RANKIN HOUSE Southminster Benfleet Tel: 01621 397878 OP PD MH SI Tel: 01268 795800 OP D PD MH SI YA ACCESS DIGNITY CARE LTD ANNIES HOMECARE SERVICES LTD Walton-on-Naze Mayland Tel: 01255 852882 OP D PD LDA MH SI Tel: 01621 773672 OP D PD MH SI YA

AGINCARE AQS HOMECARE ESSEX Chelmsford Advert page 32 Billericay Tel: 01245 708986 OP D PD LDA MH YA AD Tel: 01277 654444 OP D PD LDA MH SI YA AD

ALDANAT CARE ASPIRATIONS SOUTHEAST ADULTS Clacton-on-Sea Billericay Tel: 01255 870281 OP PD LDA MH YA Tel: 01277 634144 PD LDA MH SI ALEXANDRA COURT AUDLEY HOMECARE Dovercourt Saffron Walden Tel: 01255 503340 OP D MH SI Tel: 01799 530780 OP D PD MH SI YA ALL ABOUT U CARE SERVICES LTD B PRO NURSING AGENCY Chelmsford Canvey Island Tel: 07795 891173 OP D YA Tel: 07940 226332 OP D PD LDA MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 33 Care Rose Cares Ltd Our Range of services include We provide domiciliary care and support • Support with bathing and dressing We can provide 24-hour live-in care services to both private and public clients • Domestic support Cornerstone services for any family who is in need with varying care needs from basic • Help with mobility and physical of our services to enable the service homecare support, to complex needs like needs Care Services user to continue to live in their home dementia, learning, physical disabilities • Supervision of medication as the need arises. and palliative care. Our goal is to maintain • Companionship Our live-in staff will follow a tailor- and promote emotional wellbeing, • Assistance with meal times made care plan that meets the unique physical health and independence of our • Escort on holiday and specific requirements of each clients in the safety and comfort of their • Escort to hospital or Doctor service user. This includes Personal home environment. We are professional, appointments care, Domestic support, Shopping courteous, reliable and responsive to • Respite and Social care. We also provide individual needs. Call us now. • Sitter service sitting service and sleep-in service. • Palliative Care

10 Harris House, Pinnacles, Harlow CM19 5AN Call us on 01708 511 821 T: 0345 257 2018 / 07539 276 300 E: [email protected] E: [email protected] www.crcares.co.uk www.cornerstonecareservices.co.uk

DAMORCARE We care for you and your needs First Class Care Agency Damorcare is a reliable friendly care service that offer • CQC registered support in your own home, enabling you to manage living in • All staff are CRB checked your home with the peace and security needed. We promote as • Personal care much Independence as possible whilst assisting with care needs. • Shopping We believe in you as individuals, respecting you and your views. • Meal preparation Initial assessments are done, which you participate in. • Sitting services • Laundry-Ironing 24hr support and relief for end of life and terminally ill. Other services include companionship and sitting service, support to socialise and go out in the • Light housework community. • Local authority & personal budgets The care is about you... welcome New (07440037219) Or 07717779898 • Independent agency Suite 215, Elizabeth House, 28 Baddow Road, Chelmsford CM2 0DG Call for a free consultation Tel: 01279 418013 / 07980 354112 www.damorcare.co.uk Harris House, The Pinnacles, Harlow CM19 5AN

24 hour support Complex Care Continuity of carer Specialist Carers who arrive at the specified time Carers who stay for the allocated time Professional, friendly and specialist trained staff A unique personal service centred around you Care delivered with dignity and respect Highest standards of care Specialising in Acquired Brain Injury & Spinal Care Injury Regular reviews and re-assessments To find out how we can assist you or someone you care about, to receive your FREE brochure or arrange a FREE no obligation assessment, please call our friendly staff on: 01371 811873 CQC www.caring4u.co.uk Email: [email protected] Registered 25 Bardfield Centre, Great Bardfield, Braintree, Essex CM7 4SL

34 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Essex home care providers continued

BAKERS’ VILLAS BRIDGEMARSH RESIDENTIAL HOME Epping Chelmsford Tel: 01992 575951 OP Tel: 01245 440858 D PD LDA SI BALKERNE GARDENS TRUST CARE AT HOME BROOK DRIVE Colchester Wickford Tel: 01206 543517 OP Tel: 07515 892450 LDA YA BAMBURGH SUPPORTED LIVING BROOK HOUSE Braintree Harlow Tel: 01206 252491 LDA MH YA Tel: 0800 001 6631 D LDA MH YA BC CARE LTD T/A HERITAGE HEALTHCARE BROOKS CARE AND NURSING SERVICES LTD – EPPING FOREST Wickford Loughton Tel: 01702 526797 OP YA Tel: 0208 508 5500 OP D PD SI BRUNTSFIELD HOUSE BETTER HEALTHCARE SERVICES (COLCHESTER) Clacton-on-Sea Colchester Tel: 01255 317191 D LDA SI YA Tel: 01206 561999 OP D PD LDA MH SI YA BUNGALOW, THE BLOOMSBURY HOME CARE Colchester Thorpe-le-Soken Tel: 01206 852010 OP PD LDA SI YA Tel: 0845 508 4512 OP D PD LDA MH SI YA CALVERN CARE LTD BLOSSOM HOME CARE GROUP LTD Chelmsford Waltham Abbey Tel: 01245 356755 OP D PD MH SI Tel: 01992 611803 LDA YA CARE 360 BLUEBIRD CARE Advert page 24 Basildon Braintree and Uttlesford Tel: 07946 004700 OP D PD LDA MH SI YA AD Tel: 01376 314090 OP D PD LDA MH SI YA CARE AT HAND LTD Colchester and Tendring Harlow Tel: 01255 427113 OP D PD LDA MH SI YA Tel: 01279 626200 OP D PD LDA MH SI YA Essex West CARE AT HOME UK LTD Tel: 01277 230763 OP D PD MH SI YA Saffron Walden Tel: 01799 541400 OP D PD SI YA Mid Essex Tel: 01245 263962 OP D PD LDA MH YA CARE JUST 4U Harlow Thurrock & Castle Point Tel: 01279 311439 OP D PD LDA Tel: 01375 800111 OP D PD LDA MH YA CARE PLUS ESSEX LTD BRAINTREE HEALTHCARE LTD PART OF MANOR COURT CARE Braintree Great Chesterford Tel: 01376 550432 LDA Tel: 01799 529312 OP D PD MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 35 excelle homecare_Layout 1 15/08/2012 15:25 Page 1

Excelle Home Care is dedicated to

providing high quality Live-In Carers, The Home Care Specialists Home Carers and Personal Assistants. We provide Specialist Care to the elderly, people with physical and learning disabilities and mental health problems and dementia. Our team will deliver a complete service with friendliness, reliability and attention to detail. Award winning Home Care The Range of Care from 30 minutes per week to

Personal Care Support Domestic Tasks full-time Live-in Care • Bathing/ Showering • Shopping • Food Preparation • Toileting • Erands • Laundry If you are looking for extra support at home • Continence Care • Escort • Cleaning • Transfers • Sitting Service or an alternative to residential care homes, then we’re here to help in Essex. Services include Groups Care Provided Helping Hands has been providing award winning • 24 Hour Live In, • Elderly • Up to 24 Hour Home Care, • Dementia quality help at home since 1989. • Respite at Home, • Learning Disabilities • Physical Disabilities A family run company we apply our local knowledge • Mental Health and over 27 years of experience to offer you one to • Palliative Care at Home one home care that enables you or your loved one to remain at home with compassion and dignity. Telephone: 01708 502734 If you or a loved one could do with extra help around the home, shopping, support with personal care, a hospital discharge or even providing a break for an existing Carer, then our local Carers are right on your doorstep.

To ﬁnd out how we can help you, call: Email: [email protected] Web: www.excelle.co.uk 9b Elms House, Elms Industrial Estate, Church Road, 0127 7508 146 Harold Wood, Romford, Essex RM3 0JU or visit: www.helpinghands.co.uk

www.carechoices.co.uk

Your care, Your home, Your way NEED HELP IN YOUR Exceptional home care that is SEARCH FOR CARE? as individual as you are! With so many providers to choose from where do you start? Could you do with some help around the house? • find care providers quickly and easily Someone to help you with getting ready in the morning, to clean the house or to pick up your prescriptions? • search by location and care need • information on care quality Our team of well trained and compassionate staff are • links to inspection reports already helping people like you across Thurrock. • additional care provider information, photos and direct website links Please contact us for a chat about how we can help you too. • brochure requests

01375 360188 Developed by the publisher of this Directory [email protected] www.triangle.care Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. Please quote ref: carechoicebourn Registered charity no 1016437

36 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Essex home care providers continued

CAREMARK (BRENTWOOD & BASILDON) CIVICARE EAST LTD Brentwood Chelmsford Tel: 01277 374546 OP D PD Tel: 01245 409250 OP D PD LDA MH SI YA CAREMARK (CHELMSFORD & UTTLESFORD) CLACTON FAMILY TRUST Dunmow Clacton-on-Sea Advert inside back cover Tel: 01371 872178 OP D PD LDA MH SI YA Tel: 01255 475026 PD LDA SI YA CAREMARK (SOUTHEND & ROCHFORD) CLASS (UK) LTD Rochford Chelmsford Tel: 01245 494012 Tel: 01702 548104 OP D LDA YA CLEARWATER CARE CAREMAX HOMECARE SERVICES LTD Epping Brentwood Tel: 0844 915 0033 OP LDA YA Tel: 01277 562162 OP YA CLOSER THAN CLOSE HOME CARE LTD CAREROSE CARES LTD Epping Harlow Advert page 34 Tel: 01992 560099 OP D PD MH SI Tel: 0345 257 2018 OP D PD LDA CLOUD 9 CARE LTD CARERS CHOICES Colchester Benfleet Tel: 01206 793773 OP D PD MH SI YA Tel: 01268 881130 OP D PD LDA MH SI YA AD COLCHESTER COMMUNITY CARE SERVICES CAREWATCH (SOUTHEND) DCA Hadleigh Advert page 28 Colchester Tel: 01702 557007 OP D PD LDA MH SI YA Tel: 01206 752552 OP D PD LDA MH SI YA AD CARING 4 U (UK) LTD COMFORTCARE Braintree Advert page 34 Chelmsford Tel: 01245 690100 Tel: 01376 311811 OP D PD LDA MH SI YA AD OP D COMITIS L11 LTD CARING 4 U (UK) LTD T/A HOME INSTEAD SENIOR CARE Braintree Advert page 34 Blackmore Tel: 01371 811873 OP D PD LDA MH SI YA AD Tel: 01277 822858 OP D PD LDA SI YA CARING COMPANIONS OF ESSEX CONSTABLE CARE LTD Brentwood Walton-on-the-Naze Tel: 01277 204453 OP PD LDA MH YA Tel: 01206 808505 OP D PD LDA MH SI YA CARING DIRECT LTD CORNER HOUSE Chelmsford Clacton-on-Sea Tel: 01245 698183 OP D PD LDA SI YA Tel: 01255 432415 OP PD LDA MH CHRISTCHURCH CARE AGENCY CORNER HOUSE HOME CARE Braintree Clacton-on-Sea Tel: 01376 343223 OP D PD LDA SI YA Tel: 01255 424053 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 37 At MiHomecare, we help people to live a happier and more independent life in the comfort of their own home. Our compassionate and dedicated workers understand that everyone is different. That’s why we tailor our care to the needs of the person we’re looking after, helping them to live as full a life as possible, whether that’s at home or in their local community.

We provide a wide range of homecare services to people who need help and support. From preparing meals and help with getting out and about, to full time specialist live-in support, we can provide the care you need, when you need it. We work with people of all ages, and can help with complex conditions such as learning disabilities or dementia, as well as supporting people who just need a little bit of extra help around the house.

To find out how we can help you or a loved one, get in touch with your local MiHomecare team today.

T: 03331 215 901 E: [email protected] T: 03331 219 201 E: [email protected] www.mihomecare.com Essex home care providers continued

CORNERSTONE CARE SERVICES LTD DIAL-A-CARER SERVICE Brentwood Advert page 34 Billericay Tel: 01708 511821 OP D PD LDA YA Tel: 01268 711044 OP D PD LDA MH SI YA

COSIE CARE DIAMOND UNIQUE CARE LTD Saffron Walden Harlow Tel: 01799 500751 OP D PD LDA MH SI YA AD Tel: 01279 303419 OP D PD YA CROCUS COMMUNITY CARE Saffron Walden DIMENSIONS COLCHESTER DOMICILIARY CARE OFFICE Tel: 01799 508248 OP D PD LDA MH SI YA AD Colchester CROSSROADS CARE BRAINTREE Tel: 0300 303 9004 OP PD LDA YA DISTRICT AND CHELMSFORD Braintree DIVINE CARE PROVIDER LTD Tel: 01376 529985 OP D PD LDA MH SI YA Maldon Tel: 01621 929158 CROSSROADS CARE BRENTWOOD OP D PD MH SI YA BASILDON AND DISTRICTS DOMICILIARY CARE AGENCY Brentwood – AUTISM ANGLIA Tel: 01277 201789 OP D PD LDA MH SI YA Colchester CROSSROADS CARE TENDRING AND Tel: 01206 577678 LDA COLCHESTER Thorpe-le-Soken E2K CARE Tel: 01255 860960 OP D PD LDA MH SI YA AD Tiptree Tel: 01621 819529 OP YA CRYSTAL CARE ESSEX LTD Canvey Island EAST COUNTY CARE LTD Tel: 01268 698660 OP YA Harwich DAMORCARE LTD Tel: 01255 317640 OP YA Chelmsford Advert page 34 EBONY HEALTHCARE SERVICES LTD Tel: 07440 037 219 OP LDA MH YA Brentwood DANBURY CARE Tel: 01277 725029 OP LDA MH YA Maldon ECARE COMMUNITY Tel: 01245 227070 OP Clacton-on-Sea DENGIE CARE PROVIDERS Tel: 01255 808180 OP D MH YA Chelmsford Tel: 01621 828141 LDA EDEN BROOK HOME CARE Chelmsford DENNYSON CARE LTD Woodford Green Tel: 01245 363888 OP D PD LDA MH SI YA AD Tel: 02085 047844 OP D PD LDA MH SI YA ELEANOR NURSING AND SOCIAL CARE LTD DESTINY 24/7 CARE SERVICES LTD – ESSEX OFFICE Basildon Clacton-on-Sea Tel: 01268 546688 OP D PD LDA MH YA Tel: 01255 814428 OP D PD LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 39 “PERSONALISED CARE FOR SPECIFIC NEEDS...” IS OUR PROMISE TO YOU.

Patmark Gentle Care limited is the Care Agency for you. We offer a wide range of care packages and we will provide you with compassionate care givers to meet your needs. Our aim is to provide bespoke care packages, that seek to enhance independence and ensure that our clients/service users have a say in the planning and delivery of their care. We provide services to those in their own homes, in assisted living, day centres, nursing or residential homes.

Our services include:- • Domiciliary Care • Waking Night • Personal Care • 24 - hour Live-In Care • Hourly Care • Community Care Calls Please call us today on 01206561000 / 01206514363 E: [email protected] www.patmark.co.uk Address: 43 St Botolphs Street, Colchester, Essex, CO2 7EA

PEACE OF MIND HOME SUPPORT Your Care, Your Way

Services include assistance with: ◆ All aspects of personal care ◆ Administering and collecting medication ◆ Domestic chores such as laundry, housework and cooking ◆ Making and attending appointments ◆ Collecting benefits and pensions ◆ Shopping and access to the community

Tel: 01255 479411 Email: [email protected] Web: www.peaceofmindhomesupport.co.uk

Relatives Relief Limited call us now on Relatives Relief Limited your local Purely Care 01603 407707 Domiciliary care agency providing care and support in your own home. We provide respite care for your loved ones which could include social inclusion visits and escorted holidays. Personal Care • Shopping • Medication • Respite Care • Activities As a family run agency we pride ourselves on our person centred care and our sta are recruited and trained to reect this. Contact us on 01255 225 381 • mobile: 07918 907 541 email: [email protected] www.relativesrelief.com Purely Care is a specialist provider of live-in care services. We are passionate about enabling our clients to retain their independence by remaining safely and securely in their own homes.

Muriel’s Story Muriel had always been independent and loved to go to the shops every day. Her daughter knew she was a little forgetful, but became concerned when a neighbour told her that Muriel had been brought home several times by strangers because she seemed to have lost her way. A live-in carer from Purely Care has allowed Muriel to retain her independence and remain safe. Muriel can still decide where she goes and when, the carer helps her choose an appropriate outfit and makes sure she gets to her appointments on time and finds her way back home safely. Muriel loves having someone to chat to and remind her when to put the TV on to watch her favourite black and white films. When her daughter visits she can now spend quality time with her Mum rather than having to deal with problems.

If one of our carers could help you, please call us. [email protected] • www.purelycare.co.uk

40 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Essex home care providers continued

EMERALD HOME CARE LTD FAMILY HOMECARE LTD Basildon Chelmsford Tel: 07947 378584 OP Tel: 01245 473438 OP D PD LDA MH SI YA ESSEX AND SUFFOLK QUALITY CARE LTD FAMILY MOSAIC DOMICILIARY CARE Clacton-on-Sea Basildon Tel: 01255 831594 OP Tel: 01268 498500 OP D PD LDA MH SI YA ESSEX CARES MID FIRST CLASS CARE AGENCY Chelmsford Harlow Advert page 34 Tel: 01245 357601 OP D PD MH SI YA Tel: 01279 418013 OP D PD SI ESSEX CARES NORTH FITZPATRICK TOTAL HOME CARE LTD Colchester White Colne Tel: 01206 364876 OP D PD MH SI YA Tel: 01787 221622 OP D PD LDA MH SI YA ESSEX CARES SOUTH EAST FIVE STARS CARE LTD Benfleet Colchester Tel: 01268 638450 OP D PD MH SI YA Tel: 07535 541004 OP D YA ESSEX CARES SOUTH WEST FOLEY CARE SERVICES LTD Basildon Braintree Tel: 01268 272242 OP D LDA MH SI YA AD Tel: 01376 326652 D PD LDA MH SI ESSEX CARES WEST FOREST HOMECARE LTD Harlow Halstead Tel: 0300 003 1624 OP D PD MH SI YA AD Tel: 01787 463222 OP D PD LDA MH SI YA ESSEX DEMENTIA CARE FOREST HOMECARE MID ESSEX Braintree Chelmsford Tel: 01245 363789 OP D Tel: 01787 463222 OP D PD LDA SI YA ESSEX/LONDON FOREST HOMECARE WEST ESSEX Braintree Dunmow Tel: 07932 277322 OP D PD LDA SI Tel: 01787 463222 OP D PD LDA SI YA EWER HOUSE FORGET ME NOT CARING LTD Colchester Rochford Tel: 07803 348799 OP D PD MH SI YA Tel: 01702 545111 OP D PD LDA MH SI EXCELLE HOME CARE GEMSTONE CARE LTD Romford Advert page 36 Loughton Tel: 01708 502734 OP D PD MH SI YA Tel: 0208 502 5987 LDA

EXCELLENCE CARE GLENAVON CARE LTD Basildon Danbury Tel: 07810 454172 MH YA Tel: 01245 224054 OP D PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 41 Essex home care providers continued

GLENWOOD HEALTHCARE LTD HERTS AND ESSEX INDEPENDENCE AT HOME Harlow LTD OFFICE Tel: 01279 495150 OP D PD LDA MH SI Saffron Walden Tel: 07515 378404 LDA YA GOLDLEAF HOMECARE HF TRUST – POUND LANE Waltham Abbey – HERTS AND ESSEX DCA Tel: 01992 677500 OP D PD SI YA Bishops Stortford GOLDSBOROUGH Tel: 01279 816165 LDA – MALDON HOME INSTEAD SENIOR CARE Maldon Billericay Tel: 01621 850162 OP D PD LDA MH SI AD Tel: 01277 822858 OP D PD LDA SI YA GREEN CARE CONTRACTS LTD Chelmsford Tel: 01245 200780 Harlow OP D PD SI YA Colchester Tel: 01279 414411 OP Tel: 01206 848427 OP D GREEN ROSE CARE LTD Epping Sudbury Tel: 01992 666777 OP D PD LDA MH SI YA Tel: 07462 474092 OP LDA MH Sawbridgeworth Tel: 01279 721443 GREENFIELD CARE LTD OP D PD LDA MH YA Halstead Wickford Tel: 01268 733820 Tel: 01440 785222 OP D LDA SI OP D LDA YA HONEY TREE COURT GUARDIAN HOMECARE (BASILDON) Loughton Basildon Tel: 0208 508 0920 OP D PD LDA MH SI YA AD Tel: 01268 287801 OP D PD MH SI YA AD I & S CARE HAMELIN TRUST COMMUNITY Colchester SUPPORT SERVICE Tel: 01621 815182 OP LDA YA Billericay IDEAL HOME CARE SOLUTIONS LTD Tel: 01702 653889 PD LDA SI YA – HEAD OFFICE HEART OF GOLD LTD Maldon – HEAD OFFICE Tel: 0845 040 5818 OP D PD SI YA Billericay INDEPENDENT PEOPLE HOMECARE Tel: 01268 290227 OP D PD LDA Chelmsford Tel: 01245 392299 OP YA HELPING HANDS CHELMSFORD INTERSERVE HEALTHCARE – COLCHESTER Chelmsford Advert page 36 Colchester Tel: 01277 508146 OP D PD MH SI YA AD Tel: 01206 228333 OP D PD LDA MH SI YA AD HERITAGE STAFFING SERVICES J’S HOSPICE, THE Harlow Chelmsford Tel: 01279 216382 OP D PD LDA MH YA Tel: 01245 475474 OP YA

42 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Essex home care providers continued

JEAN ALLEN CARE SERVICES LTD T/A LONDON CARE (HARLOW) HOME INSTEAD SENIOR CARE Harlow Frinton-on-Sea Tel: 01279 620640 OP D PD MH SI YA Tel: 01255 672269 OP D PD MH SI MAJESTIK HEALTHCARE LTD JUNCTIONS CARE AGENCY LTD Brentwood Brentwood Tel: 0333 577 1134 OP D PD LDA MH SI YA Tel: 01277 211200 OP D PD MH SI MANORCOURT HOMECARE K.T.M. CARE LTD Clacton-on-Sea Feering Tel: 01255 440744 OP D PD MH SI YA Tel: 01376 571152 LDA MANORCOURT HOMECARE KARE PLUS CHELMSFORD Harlow Chelmsford Tel: 01279 798040 OP D PD LDA MH SI YA Tel: 01245 330335 OP D PD LDA KB SOLUTIONZ LTD MANSION HOUSE RESIDENTIAL HOME Brentwood Althorne Tel: 01277 725080 D PD LDA MH SI YA Tel: 01621 742269 OP D PD SI KINGSWOOD CARE SERVICES LTD MAYFAIR CARE SERVICES LTD – HEAD OFFICE Canvey Island Basildon Tel: 01268 696055 OP D PD LDA MH SI YA Tel: 01268 419180 LDA YA MD CARE LTD T/A KARE PLUS BASILDON KLEROO LTD Wickford Basildon Tel: 01268 560246 OP PD YA Tel: 01268 551705 OP YA MEADOWS LIVABILITY LIFESTYLE CHOICES EAST ANGLIA Braintree Ingatestone Tel: 01376 340714 PD LDA MH SI YA Tel: 01277 355646 PD YA MEARS CARE LIVING AMBITIONS LTD – LAINDON – ESSEX Laindon Colchester Tel: 01268 545631 OP D PD LDA MH SI YA AD Tel: 0339 992 5730 OP D PD LDA MH SI YA AD LONDON AND SOUTH EAST DOMICILIARY MEARS CARE CARE BRANCH – HERITAGE CARE LTD – LOUGHTON Loughton Loughton Tel: 0208 502 3933 OP PD LDA MH SI YA Tel: 0208 502 3140 OP D PD LDA MH SI YA AD LONDON CARE (BASILDON) MEDICAL PARTNERSHIPS LTD Basildon Hockley Tel: 01268 585800 OP D PD LDA MH SI YA AD Tel: 01702 206173 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 43 Essex home care providers continued

MIHOMECARE NURSE PLUS & CARER PLUS (UK) – COLCHESTER – CLACTON-ON-SEA Colchester Clacton-on-Sea Advert page 38 Tel: 01206 845069 OP D PD LDA MH SI YA AD Tel: 0333 121 5901 OP D PD LDA MH SI YA AD OFFICE – 1 (BEACON LODGE) Colchester MIKE RIGLIN NURSING Tel: 01206 793630 (DOMICILIARY CARE AGENCY) OP PD LDA MH YA Maldon OUTLOOK CARE Tel: 01621 843485 OP D PD LDA MH SI YA – UNIT 6 SHELDUCK HOUSE, BILLERICAY MISS FAITH JENNIFER KAYE Billericay Colchester Tel: 01277 633163 OP LDA MH YA Tel: 01206 573424 OP D PD PALMERSTONE HOMECARE MONTECARE SOLUTIONS LTD Harlow – HARWICH Tel: 01279 437923 OP YA Harwich Tel: 01255 242789 OP PD LDA MH SI YA AD PALS LTD Silver End NETTESWELL RECTORY Tel: 01245 392125 PD LDA MH SI YA Harlow Tel: 01279 444000 LDA YA PATHWAYS CARE CENTRE Colchester NEW PARTNERSHIPS CARE Tel: 01206 367650 Colchester OP PD LDA SI YA Tel: 01206 213888 LDA YA PCM HOMECARE LTD NEW PARTNERSHIPS Maldon LYNRAY AND PEACH COTTAGE Tel: 01621 453400 OP D PD LDA MH SI YA AD Braintree PEACE OF MIND HOME SUPPORT LTD Tel: 01376 329437 LDA Clacton-on-Sea Advert page 40 NEXUS SUPPORT LTD Tel: 01255 479411 OP D PD LDA Wickford Tel: 0845 519 6088 PD LDA SI YA PERSONAL CHOICE CARERS AT HOME LTD Hockley NIGHTINGALE HOME CARE DIRECT LTD Tel: 07817 968727 Braintree OP D PD MH SI YA Tel: 01376 743373 OP D PD LDA MH SI YA POSITIVE CARE SERVICES LTD NIGHTOWLS HOME CARE Basildon Colchester Tel: 01268 449127 OP D LDA YA Tel: 01206 521008 OP D PD MH SI PREMIER CHILDREN AND YOUNG PEOPLES NORTH LONDON HOMECARE & SUPPORT LTD CARE AND PROTECTION SERVICES LTD Harlow Hadleigh Tel: 01279 452105 OP D PD LDA MH SI YA AD Tel: 01702 389555 PD LDA SI YA

44 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Essex home care providers continued

PRESTIGE NURSING AND CARE – CHELMSFORD ROSS NURSING SERVICES LTD Great Dunmow Saffron Walden Tel: 01371 879203 OP D PD LDA MH SI YA AD Tel: 01799 551046 OP D PD LDA MH SI YA PRIME NURSING AND CARE ROWAN HOUSE Dunmow Colchester Tel: 01371 821445 OP YA Tel: 01206 773000 LDA MH PROACTIVE MEDICARE RUMAX LTD Benfleet Basildon Tel: 01268 457360 OP D PD LDA MH SI YA Tel: 0333 011 5030 OP D PD LDA MH SI YA AD PULSE ESSEX SANCTUARY HOME CARE LTD – BASILDON Chelmsford Basildon Tel: 0333 577 0183 OP D PD LDA MH SI YA AD Tel: 01268 727364 OP D PD LDA MH SI AD QUINN DOMICILIARY AGENCY LTD SEASIDE COTTAGE Maldon Clacton-on-Sea Tel: 07814 328096 PD LDA MH SI YA Tel: 01255 223146 PD LDA SI YA REAL PEOPLE LTD SEVEN RIVERS – CARE HOME WITH NURSING Benfleet PHYSICAL DISABILITIES Tel: 01702 551622 OP PD LDA MH SI YA Colchester REED CARE SERVICES LTD Tel: 01206 230345 PD LDA SI YA Colchester SHALOM HEALTH RECRUITMENT LTD Tel: 01206 848445 OP D MH YA Basildon RELATIVES RELIEF LTD Tel: 01268 206191 OP D PD LDA MH YA Clacton-on-Sea Advert page 40 SIDNEY HOUSE SURGERY Tel: 01255 225381 OP D PD MH SI YA Chelmsford Tel: 01245 380324 OP D PD LDA MH SI YA AD RIGHT AT HOME BILLERICAY, BRENTWOOD & HAVERING SIMPLY TOGETHER LTD West Horndon Clacton-on-Sea Tel: 01277 630545 OP D PD SI YA Tel: 01255 520002 OP D LDA MH RIGHT AT HOME COLCHESTER AND DISTRICT SPENCER & ARLINGTON Colchester Advert page 40 Loughton Tel: 01206 932792 OP D PD Tel: 0208 523 9090 LDA MH YA RIGHT CARE (DOMICILIARY CARE AGENCY) LTD ST GEORGES LTD Colchester Witham Tel: 01206 369900 OP D PD LDA SI Tel: 01376 500052 YA ROSE BELLE ST GILES Witham Chelmsford Tel: 01376 512438 OP PD LDA MH SI YA Tel: 01245 328979 OP D PD LDA MH SI

Visit www.carechoices.co.uk for further assistance with your search for care 45 Essex home care providers continued

ST LUKES PLACE WEIGHBRIDGE COURT Rochford Chipping Ongar Tel: 01702 531609 OP D PD LDA MH SI Tel: 01823 438150 OP SI STABLE HOUSE COLCHESTER WESTMINSTER HOMECARE LTD (CHELMSFORD) Colchester Sandon Tel: 01473 747247 LDA YA Tel: 01245 224818 D PD LDA MH AD SUITE 215, ELIZABETH HOUSE WESTMINSTER HOMECARE LTD (COLCHESTER) Chelmsford Colchester Tel: 07440 037219 OP LDA MH YA Tel: 01206 869789 OP D PD LDA MH SI YA AD SWAN HOUSING ASSOCIATION WICK FARM ROAD, 39 Billericay Southminster Tel: 0300 303 2500 OP LDA Tel: 01621 778874 OP D PD LDA TENDRING CARE WILLOWS SL Clacton-on-Sea Braintree Tel: 01255 317071 OP YA Tel: 07802 586250 OP D LDA SI YA TRANQUILLITY CARE SOLUTIONS UK LTD WOODACRE Colchester Tiptree Tel: 01206 822410 OP D PD SI Tel: 01621 819769 OP LDA YA TREETOPS YOUR LIFE CARE SOLUTIONS Colchester Colchester Tel: 01206 844121 OP PD LDA YA Tel: 01206 273717 LDA YA U.FIRST CARE HEAD OFFICE Harlow Tel: 01279 276027 LDA VIENNA WOODS Manningtree Tel: 01206 394545 OP D PD YA VIVO SUPPORT LTD Billericay Tel: 0845 683 8809 OP D PD LDA MH SI YA VOYAGE (DCA) CLACTON-ON-SEA Clacton-on-Sea Tel: 01255 224680 OP D PD LDA MH SI YA WECARE LTD Saffron Walden Tel: 01799 520655 OP YA

46 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Southend-on-Sea home care providers

1ST CARE NURSING LTD CREATIVE CARE SERVICES LTD Westcliff-on-Sea Southend-on-Sea Tel: 01702 437711 OP YA Tel: 01702 462479 OP PD LDA MH SI YA ADONAI SUPPORTED HOUSING LTD DE VERE CARE – SOUTHEND-ON-SEA Southend-on-Sea Southend-on-Sea Tel: 07983 957160 LDA YA AD Tel: 01702 419665 D PD MH YA AFFINITY TRUST – DOMICILIARY CARE DOLPHIN COURT AGENCY – SOUTHEND AND ESSEX Thorpe Bay Westcliff-on-Sea Tel: 01702 584088 D PD YA Tel: 01702 335980 OP PD LDA YA DORIS JONES LTD ALLIED CARE AND NURSING Leigh-on-Sea Southend-on-Sea Tel: 01702 472954 D PD LDA MH SI YA Tel: 01702 680980 OP D PD LDA MH SI YA AD ECC CARE ASHLEY HOUSE Leigh-on-Sea Southend-on-Sea Tel: 01702 597793 OP D PD LDA MH SI YA AD Tel: 01702 348142 OP D PD LDA MH SI YA AD ENS RECRUITMENT LTD BARNABAS HOUSE SECHA Westcliff-on-Sea Westcliff-on-Sea Tel: 01702 361400 OP D PD LDA MH SI YA AD Tel: 01702 348171 LDA YA ESTUARY COMMUNITY SUPPORT AND BLUEBIRD CARE (SOUTHEND & ROCHFORD) SUPPORTED LIVING SERVICES Westcliff-on-Sea Advert page 24 Southend-on-Sea Tel: 01702 474274 OP D PD LDA SI YA Tel: 01702 462246 LDA YA CARE COMPANY, THE ESTUARY HEALTHCARE Leigh-on-Sea Southend-on-Sea Tel: 01702 780028 OP Tel: 01702 293070 OP D PD MH SI CARE CONNECTED LTD FIELD LANE DOMICILIARY AGENCY, THE Leigh-on-Sea Southend-on-Sea Tel: 01702 527468 OP D PD LDA MH SI YA AD Tel: 01702 344615 LDA CARING CARERS LTD HEALTH AND HOME DCA Southend-on-Sea Westcliff-on-Sea Tel: 01702 213955 OP PD LDA YA Tel: 01702 346465 OP D PD LDA MH SI YA AD CHOICES HEALTHCARE LTD HOME INSTEAD SENIOR CARE Westcliff-on-Sea Southend-on-Sea Tel: 01702 344355 OP D PD LDA MH SI YA AD Tel: 01702 535308 OP PD LDA MH SI YA CONCEPT CARE SOLUTIONS HOME SWEET HOME REABLEMENT SERVICES Southend Leigh-on-Sea Tel: 01702 567430 OP D PD MH Tel: 07531 652250 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 47 Southend-on-Sea home care providers continued

HOMECARE PROFESSIONALS (ESSEX) LTD Southend-on-Sea Tel: 01702 467515 OP D PD SI YA JM CAREHOMES LTD Westcliff-on-Sea Tel: 01702 213277 OP D PD LDA MH YA AD

KOLOURS HEALTHCARE SECHA SOUTHEND LD CLUSTER Southend-on-Sea Southend-on-Sea Tel: 07771 963529 OP YA Tel: 01702 546407 LDA YA MENCAP DOMICILIARY CARE SOUTHEND SOUTHEND THERAPY AND Southend-on-Sea RECOVERY TEAM (START) Tel: 0808 808 1111 LDA YA Southend-on-Sea MIHOMECARE – SOUTHEND-ON-SEA Tel: 01702 606917 OP D PD LDA MH SI YA AD Westcliff-on-Sea Advert page 38 SPDNS NURSE CARE COMMUNITY INTEREST Tel: 0333 121 9201 OP D PD LDA MH SI YA COMPANY (CIC) REDSPOT HOMECARE (ESSEX) LTD Westcliff-on-Sea Westcliff-on-Sea Tel: 01702 431300 OP D PD LDA MH SI YA Tel: 01702 338865 OP D PD LDA MH SI YA SUMMERCARE ROYALE CARERS LTD – HEAD OFFICE Southend-on-Sea Westcliff-on-Sea Tel: 01702 353547 OP D PD SI YA Tel: 01702 343062 OP D PD LDA MH SI YA

SAS SUPPORT AND SOLUTIONS LTD SURECARE (SOUTHEND) Southend-on-Sea Westcliff-on-Sea Tel: 01700 229132 OP D PD LDA MH SI YA AD Tel: 01702 330065 OP YA

SHAF LODGE TRENDS HEALTHCARE Southend-on-Sea Westcliff-on-Sea Tel: 01702 873958 LDA MH YA AD Tel: 07939 865365 OP D NEED HELP IN YOUR SEARCH FOR CARE? With so many providers to choose from, where do you start? • find care providers quickly and easily • search by location and care need www.carechoices.co.uk • information on care quality • links to inspection reports • additional care provider information, photos and direct website links • brochure requests Developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

48 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Thurrock home care providers

A K SUPPORTED HOUSING OUTREACH SERVICE NAIDCARE Grays Grays Tel: 01375 461991 LDA MH YA AD Tel: 01375 808192 OP D PD LDA SI YA AD

AFFABLE CARE HEAD OFFICE PROFESSIONAL CARE SERVICES Grays Grays Tel: 0330 344 5959 OP LDA YA Tel: 01375 372812 PD LDA MH SI AKABA SOCIAL UK LTD REGENTS CARE SERVICES South Ockendon Tilbury Tel: 01375 462626 OP LDA MH YA Tel: 01375 846865 PD LDA MH SI ALWEN GROVE South Ockendon ROSSYCARE LTD Tel: 0330 111 6800 OP PD LDA SI YA Grays Tel: 01375 486315 D PD AVELEY HOUSE (ARCANY ROAD) South Ockendon SESNHA CARE Tel: 01708 856444 OP D PD LDA MH SI South Ockendon Advert page 50 AVELEY HOUSE (PARK LANE) Tel: 01708 856444 OP YA South Ockendon Tel: 01708 863289 LDA STARBROOKE CARE SERVICES LTD South Ockendon BEECHES, THE, 45 Tel: 01708 606262 OP YA Tilbury Tel: 07950 940778 OP D PD LDA MH SI YA STONYROSE LTD Tilbury DENISE QUALITY CARE SERVICES LIMITED Tel: 01375 401269 Grays OP D PD LDA MH SI YA Tel: 01375 809802 D PD LDA MH SI TAKE 4 CARE LTD HOMECARE REABLEMENT TEAM Grays Grays Tel: 01375 391337 OP LDA Tel: 01375 390000 OP D PD LDA MH SI YA TEMP EXCHANGE LTD JOHN STANLEY THURROCK Grays Grays Tel: 01375 377985 OP YA Tel: 01375 485440 OP D PD MH YA THURROCK LIFESTYLE SOLUTIONS MAGNOLIA CARE DISABILITY SERVICES LTD Grays Westcliff-on-Sea Tel: 01375 370460 OP D PD LDA MH SI YA Tel: 01702 330577 PD LDA SI YA MCCH SOCIETY LTD TRIANGLE COMMUNITY SERVICES Chafford Hundred Advert page 53 Grays Advert page 36 Tel: 01375 656010 Tel: 01800 028 2815 LDA MH OP D PD MH SI MOUNTAINCARE LTD UPSO HEALTHCARE Stanford-le-Hope South Ockendon Tel: 01375 767535 OP D PD LDA YA Tel: 07810 401006 OP YA

Visit www.carechoices.co.uk for further assistance with your search for care 49 Sesnha Care_Layout 1 27/10/2011 15:32 Page 1

SESNHA CARE Basildon Benfleet Thurrock Harlow Epping Brentwood Billericay Canvey Island Rayleigh Rochford & Surrounding Areas A Quality Life in the Community An experienced team Moving Safely of professionals - at a price to suit your needs

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24hr Manned Telephone Lines accessible to all our clients We offer a wealth of experience in providing care to special needs groups such as the elderly, people with learning difficulties or with mental health problems, and the physically disabled. Services include full personal care and bathing, including toileting, plus medication - meal preparation - home from hospital support - care of your own pet - daily checking calls - sitting services - shopping - and the flexibility to increase or change services as required (e.g. ill health or family on holiday)

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50 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Housing with care

Housing with care combines independent Shared Lives living in a home with security of tenure, along with care services arranged according Shared Lives is a care service for adults with to need. Schemes may be run by housing learning or physical disabilities and for older associations, the local authority, voluntary people. It is family-based care provided by organisations or private companies. individuals and families. Shared Lives carers Properties may be available for rent, mixed are local people recruited and trained to tenure or to purchase. make sure they have the right qualities to provide care and support. For Shared Lives Supported Living in Essex, contact Guideposts on 01993 893560. For Southend-on-Sea, contact the Supported Living is a term generally used to Department for People on 01702 215008. describe situations in which people (often adults with a learning disability or mental Sheltered housing health condition) rent their home, and their personal care or support is arranged Sheltered (or retirement) housing is provided separately. This means they can change their by local authority housing departments and support without having to move, or move housing associations for older people who and take the same support with them. People would like to remain independent but prefer have greater security of tenure, and can the added security and reassurance of a claim a wider range of welfare benefits than scheme manager and an alarm call service. in a residential care home. A scheme manager is either based at the site Supported Living can be delivered in a or visits regularly. Many sheltered housing range of settings, including individual flats schemes also have communal lounges, or houses, clusters of self-contained flats laundry facilities, lifts, door entry systems and on the same site, shared accommodation, specially adapted facilities. and extra care housing. The individual, a private landlord, a housing association, a local authority or a charity may own the Extra care housing property. Extra care housing is similar to Supported Living refers to the way in which sheltered schemes, with self-contained accommodation and support are organised, accommodation together with some rather than the amount of support. This communal facilities. In an extra care scheme, will be tailored to individual needs and can instead of low-level support traditionally include access to support 24-hours a day provided by wardens in sheltered schemes, if assessed as necessary, although many higher levels of care and support are people do not require this, particularly with provided on-site by a designated team of the use of assistive technology (discussed care workers, who can be available 24-hours further on page 17). a day.

For further information, speak to Adult Extra care allows you to retain your own Services on 0345 603 7630 (Essex), 01702 tenancy and have care services delivered, 215008 (Southend-on-Sea) or contact your ensuring that you are able to remain safely local team for further information. in your own self-contained accommodation.

Visit www.carechoices.co.uk for further assistance with your search for care 51 Specialist services

Learning disability and physiotherapy. The services can be accessed by both inpatients and outpatients. The Government has indicated that services Contact Adult Services for more information. for people with disabilities should promote the following key principles: Guideposts • respect people’s rights; Listens to and supports adults with learning difficulties to access community • actively promote people’s independence; activities and lead fuller, more independent lives. • ensure that people have and are able to Tel: 01993 893560 make choices in all areas of their lives; and Email: [email protected] • create opportunities for people to be Web: www.guideposts.org.uk included rather than separated from Scope society. Offers free, impartial and expert information, advice and support to If you are assessed as needing support, the disabled people and their families, local authority can help you find the right 9.00am to 5.00pm weekdays. support to meet your needs. Services can Freephone: 0808 800 3333 include help in the home (explained on page Web: www.scope.org.uk 25), adaptations and equipment (see page 16) and holidays. Mental health For people looking to move out of their family home, there are a number of options Your local Community Mental Health Team that could be explored before considering (CMHT) should be your first point of contact residential care. You may want to have if you have a mental health condition. your own home with support arranged as CMHTs are community-based assessment necessary or you may want to look into and treatment services for people with a supported living scheme, explained on mental health conditions aged between page 51. These options can give greater 18 and 65 years. You can ask your GP to independence and choice. refer you or ask someone who knows you to contact the CMHT on your behalf. A good quality care home can also help to promote independence and can be a step There is increased demand for home care towards more independent living for some for people with mental health conditions people who may initially require more support. arising from greater use of supported living instead of care home placements. Like other Community Learning Disability Teams specialist care services, this can be paid for Community Learning Disability Teams (if you have been assessed as eligible) with a (CLDTs), work with adults aged 18 and over Personal Budget, discussed on page 19. who have a learning disability and are not able to manage without the right kind of In Essex, the North Essex Partnership NHS support. The teams are trained in many Foundation Trust (NEPFT) and the South disciplines, including speech and language Essex Partnership University NHS Foundation therapy, sensory services, behaviour therapy Trust (SEPT) provide mental health services.

52 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Some SEPT services cover Southend-on-Sea. Chelmsford Southend-on-Sea has an online directory at Sadlers House, 2 Legg Street, www.southendinfopoint.org which covers Chelmsford CM1 1AH all services, including mental health. Tel: 01245 345083 Email: [email protected] North Essex Partnership University Web: www.seandcessexmind.org.uk NHS Foundation Trust Tel: 01245 546400 Southend-on-Sea Email: [email protected] 112a Southchurch Road, Web: www.nep.nhs.uk Southend-on-Sea SS1 2LX Tel: 01702 601123 South Essex Partnership University Email: [email protected] NHS Foundation Trust (SEPT) Web: www.seandcessexmind.org.uk Tel: 0300 123 0808 Email: [email protected] Harlow Web: www.sept.nhs.uk The Wellbeing Centre 10-11 Corner House, Southend-on-Sea Community Mental Bushfair, Harlow CM18 6NZ Health Team Tel: 01279 421308 Tel: 01702 456800 Email: [email protected] Web: www.mindinwestessex.org.uk Mental health helplines

North Essex Resource and Information Line for mental health (NERIL) Voluntary helpline open to anyone in mental distress and their carers, open learning disability | autism | mental health every day between 6.00pm and 2.00am. Tel: 0845 090 0909 We have been supporting people with learning disabilities, autism and mental Samaritans health needs for over 28 years. Tel: 01245 357357 We support people to live independently in MIND their own homes and also support people to MIND provides support, advice and get back into work, through mcch enterprises information to individuals in Essex and in Braintree. Call us on 0800 028 28 15. Southend-on-Sea who have mental health conditions. The organisation has a team of professional staff and volunteers who provide services from various localities.

Basildon 25 East Walk, Basildon SS14 1HA Tel: 01268 284130 Email: [email protected] Charity number: 1156486 Web: www.basmind.org www.mcch.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 53 ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

HOW WILL I D IT? KNO OR W FF WE AFFO WH A CAN RD IT IC E ? H W ? ? WHA T N E IONS T IF M HO O A IC PT UM W C C O O CHO W H H RE TO OSE? DO O C A ICH E IL O G C H W S L S ? W NS? W H N E N E TIO HA A ’ I E E O H W OP T I T T K ? T O E F M N R R R E TH IF A W G E N A AR E C U G O W K C AT A M I H A R H R R W E I E E D M A A H W O E T H L ICE? O A W T ’ T T O H P E T L H O E K N I W T ? H I A E ? C S F I E S G W O N E H W R E HOOS I N C E N C M E K A C ? I ’ T I O L T W O T S H L U O A W H W T O ? A R H C

D O A I E T M H C A G M I H W K O H C I H N H R W ? A D M N E

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TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE 0800 389 2077*

WWW.CARESELECT.CO.UK

*While stocks last Mind in West Essex Counselling Service POhWER 45 Stortford Road, Great Dunmow CM6 1DQ Delivers information, advice, support and Tel: 01371 876641 advocacy services throughout England. Email: [email protected] Tel: 0300 456 2370 Web: www.mindinwestessex.org.uk Minicom: 0300 456 2364 Text: send the word ‘pohwer’ with your Physical disability and sensory name and number to 81025 impairment Email: [email protected] Web: www.pohwer.net If you have a physical disability, a long- term illness or sensory impairment, Adult Support, Empower, Advocate, Promote Services and other organisations in the (SEAP) independent and not-for-profit sectors may SEAP provides an advocacy service for be able to signpost you to, or provide you adults with a mental health condition. with, a range of services to help you live as Tel: 0300 343 5736 independently as possible. There are also Email: [email protected] services available to support someone who Text: send the word ‘SEAP’ to 80800 may be your carer. Web: www.seap.org.uk

As with all support from Adult Services, your South East Essex Advocacy for Older needs must firstly be assessed (see page 19 People ) to determine the whether you are eligible Advocates on behalf of people aged 60 for assistance and identify the best ways to and over who experience financial and/or support you, regardless of eligibility. You may social difficulties in their lives. wish to discuss your needs with your family Tel: 01702 340566 doctor in the first instance. Email: [email protected] Web: www.seeafop.org

Advocacy Southend Mencap Advocacy for people with learning Advocates can give advice, support and disabilities including a Transitional information to people of any age. They Advocate for school-leavers. help you to voice your concerns and guide Tel: 01702 334514 you through difficult or challenging times. Email: southendmencap.advocacy@ You should consider using the services of an hotmail.co.uk advocate if you feel unsure or concerned Web: www.southendmencap.org.uk when you are faced with making an important decision about your care.

Advocates are not there to tell you what to do or to make decisions for you, but to help you express your views and make your own decisions. Councils have a legal obligation to provide an advocate to you if you need one at any stage of your care and support planning with them.

Visit www.carechoices.co.uk for further assistance with your search for care 55 Planning for end of life The service should have an open approach to end of life care. It should initiate Although the subject of dying is often conversation with you and your family and painful to contemplate, planning for the work with your GP to ensure your needs and end of life can be a good way to share your wishes are discussed and planned for. An end wishes and help your family to know what of life care plan should also be drawn up, as you would like. Good planning for all your it is vital to establish your preferences and needs should mean that you can convey choices. your wishes, including where you would like to die if you choose. You may wish to You could use the Preferred Priorities for Care remain in your own home or care home (PPC) document to help with outlining your in your last days and not be admitted to wishes. The PPC document is designed to hospital. help you prepare for the future and gives you an opportunity to think about, talk about and When choosing a service you should write down your preferences and priorities for consider its end of life care philosophy and care at the end of life. policies. Enabling people to die in comfort and with dignity is a core part of providing It is also important to know that all health care. The way care professionals approach and social care staff must be trained in the process will be incredibly important for communication regarding end of life care you, your family and carers. and will be trained in assessing the needs

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FS8646 - Prepayment advert Care Directory 185x130mmindd.indd 1 23/11/2016 08:42 56 This Directory’s helpline 0800 389 2077 – assistance with finding care and support of individuals and carers. about what you would have liked or wonder whether they are making the right choices. It is worth asking care providers whether Things to consider are included in ‘My they are working towards The Gold Funeral Wishes’, a form produced by Dying Standards Framework. This can be used Matters and the National Association of in various settings, for example hospitals, Funeral Directors. Visit www.dyingmatters. primary care and care homes, to improve the org/page/my-funeral-wishes co-ordination and communication between different organisations involved in providing You do not have to instruct a funeral director, care for someone near the end of their life. but if you do, ensure that the director you choose is a member of either the National Planning for your funeral Association of Funeral Directors or The While you are thinking about the future, you National Society of Allied and Independent may want to consider writing down your Funeral Directors. These associations have wishes for your funeral. This can help to strict guidelines that members must adhere alleviate pressures on your family. They may to. See page 111 for contact details. appreciate knowing your wishes and that they can make sure they are considered at See page 107 for details of organisations your funeral. By detailing your wishes, your that may be able to help you plan for the family can be comforted by the fact that end of your life or your funeral. they don’t need to make all the decisions

Developed by the publisher of this Directory

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care 57 Care homes

All care providers in the country must be you’ve been ill, or in a home. You will be fully registered with the Care Quality Commission involved in planning your care needs. (CQC). All services are inspected by the CQC, which reports on its findings and rates If, after a needs assessment, a care home each home. These inspection reports and providing nursing care is the best solution for ratings are available at the home or from you, a social worker will give you information the CQC (www.cqc.org.uk ). Before you to help you find a home which meets your decide whether to move into residential care, care requirements. The cost of the nursing you should contact the council for a needs care part of your fees is paid by the NHS to the assessment (see page 19). home directly; the current amount is £156.25 per week. This figure may change after April Types of care home 2017, check with Adult Services after this date.

Care homes (personal care only) For further information on care homes and If you need someone to look after you care homes with nursing, and how to find 24-hours a day, but don’t need nursing one to meet your needs, call this Directory’s care, a care home offering only personal independent helpline on 0800 389 2077. care may be the best option. Personal care includes bathing, feeding, dressing and Activities in care homes help with moving but it must be paid for if your capital/savings exceed £23,250. This The word ‘activity’ can imply many different figure may change during the lifetime of this things but, in the context of a care home, it Directory. See page 62 for more information should mean everything a resident does from on paying for residential care. when they open their eyes in the morning until they go to sleep at night. Activities should Care homes with nursing stimulate residents emotionally, physically and A care home with nursing provides the same mentally and, in a good care home, should care and support as a care home offering encompass all aspects of daily life. They can personal care, but with 24-hour nursing staff range from choosing what to wear, to helping on hand. If you think you may need nursing with tasks around the home or garden, to care in a home, you will need to be visited listening to the radio or joining in with an art by a social worker or a care manager to or exercise class. Above all, activities provide a work out what care you will need. This visit point of interest, fun and challenge to each might be in your own home, or in hospital if day. They should enable people to

ROMFORD NURSING CARE CENTRE

Romford Nursing care Centre is a purpose built care home with nursing particularly high standard with a choice of menu. Care is provided to providing C14 beds with the accommodation arranged over three the elderly who may require residential dementia care, dementia care floors in five care suites. All rooms are single en-suite, with a range with nursing, with intercall system designed for dementia residents, of lounge and dining facilities offering choice to all residents. The home general nursing, palliative care. Our team of skilled, professional and has been tastefully decorated and furnished throughout to afford an dedicated staff deliver care and services in a professional, imaginative enhanced quality of life. There is a varied and stimulating social care caring and sensitive way. To arrange a visit or for further information programme as well as a resident physiotherapist. Cuisine is of a please do not hesitate to contact our general manager at any time.

General Manager:Helen Hulme Tel:02085 590620 Fax:02085 590315 Email:[email protected] www.ranccare.co.uk 52-74 Lower Queens Road, Buckhurst Hill, Essex, IG9 6DS

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staff Personal preferences

What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Is there an Activities Co-ordinator? Catering Can you get involved in activities you enjoy? Does the menu change regularly? Does the home organise any outings? Can the home cater for any dietary requirements you may have? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Life in the home Is alcohol available/allowed if you want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Fees Are there enough plug sockets in the rooms? Do your fees cover all of the services and activities? Are there restrictions on going out? Are fees likely to change regularly? Is there public transport nearby? Is the notice period for cancellation of Does the home provide any transport? the contract reasonable? Can you make/receive calls privately? Could you have a trial period? Can you decide when to get up and Can you keep your room if you go go to bed? into hospital? Does the home allow pets? Can you handle your own money? *See page 6.

Visit www.carechoices.co.uk for further assistance with your search for care 59 participate in daily life, be engaged and Increasingly, they are fully integrated into maintain hobbies or activities they have the staff team, play a key part in developing enjoyed throughout their life, as well as care plans and ensure that all staff offering the opportunity to try something appreciate the part they play in delivering new, if they wish. high-quality activity provision.

Lots of care homes now employ a dedicated Ensure you speak to any potential providers activity co-ordinator. What they do and how about the activities they provide in their care they do it varies from one home to another. home.

Dementia in care homes

A good care home will follow the concept of enables a person with dementia to exercise a person-centred approach to care for people choice and personal preferences even in the with dementia. This means that the unique later stages of the condition? Who is the qualities and interests of each individual will person in charge of championing dementia be identified, understood and accounted for care best practice in the home? Further in any care planning. questions to consider are included in the checklist opposite. The person with dementia will have an assessment and an ongoing personalised Design and technology care plan, agreed across health and social care. This should identify a named care The design of a care home specialising in co-ordinator and addresses their individual dementia needs to be based on small group needs. They must also have the opportunity living, preferably with accommodation to discuss and make decisions, together on one level and with opportunities to go with their carers, about the use of advance in and out of the building within a safe statements, advance decisions to refuse environment. treatment, Lasting Powers of Attorney and Preferred Priorities for Care. For more Plenty of natural light and an easy way information on these, see pages 56 and 65. of finding one’s way around the building and grounds are essential for minimising It is important that care and support options disorientation. are tailored to the needs of the individual. Make sure staff know the person living with Staff training dementia by providing life story books, telling staff about their likes and dislikes and Dementia-specific training is essential providing belongings that bring comfort and to ensure that care home staff have an have meaning for them. understanding of how best to support and care for people with dementia. Ask to speak Within the home, much is down to the with the Dementia Champion and question attitude and skills of the manager and the the placement if the home does not have a staff. Do they provide an environment that specific Dementia Lead.

Home 1 Fees per week Quality rating*

Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care home checklist on page 59.

Design Health

Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room? Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care? *See page 6.

Visit www.carechoices.co.uk for further assistance with your search for care 61 Paying for care

When a local authority provides or arranges of this Directory. Speak to Adult Services for services for you, you may be asked to more information about paying for care and contribute towards the cost of care at your specific situation. home or in a care home, depending on your personal circumstances. If you are eligible for support from the council and you are moving into a care Financial assessment home or care home with nursing, you will be given a choice of homes that charge the To determine whether or not you will amount the council would usually pay for need to contribute towards the cost of someone with your needs. If the home you your support, the council will conduct a choose charges a fee in excess of the local financial assessment. This will look at your authority’s funding limit, you will need to capital, savings and income. Most people find someone else to meet the additional are likely to have to contribute something amount. This is often referred to as a ‘third towards the cost of their care. The value party payment’ or ‘top-up’ (explained of your home is included as part of your further on page 64). capital in this assessment if you are moving into residential care, except in limited Running out of money circumstances. It is not included if you are receiving care in your own home. If you If your capital and savings are likely to choose not to have a financial assessment, reduce to £23,250 through payment of you will be responsible for paying the full care home fees, you must let the council cost of your care and support. know well in advance. It must undertake an assessment of your circumstances before If you have capital and savings of less than deciding if it will make a contribution. £14,250, you may be asked to contribute part of your income and the local authority If you become eligible for the council’s may meet the shortfall. support with funding your care, and the home you are living in charges more If you have capital and savings between than the council’s fee levels, you are £14,250 and £23,250, you are likely to have likely to need to find someone to help to contribute towards the cost of your care. pay the difference. See page 64 for more You may need to contribute part of your information. income, and a sliding scale operates whereby you contribute £1 for each £250 you have in If funds for this top-up are not available, capital and savings above the lower figure. you may need to find accommodation which can meet your needs at the local If your capital and savings amount to more authority fee level. than £23,250, you will likely have to pay the full cost of your care yourself. However, you Understanding your rights before moving are still entitled to an assessment of your into care is essential. There are a number of needs by the council and you may be able to financial products and specialist companies get some support with funding your care, see that may be able to help. It is important to page 63. seek independent financial and legal advice before committing yourself to anything. These figures may change during the lifetime See page 64 for more information.

62 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Continuing Healthcare, you can receive the services in any setting, including your own home or in a care home. The NHS will pay if you need healthcare from a community nurse or a therapist as well as personal care to help you at home.

Self-funding your care

Paying for care can be an expensive and long-term commitment, so it is strongly Non-means-tested support recommended that you seek specialist information and advice before entering into Some support may be available to you any arrangements. It is important that you without a financial assessment. seek specialist advice from appropriately qualified and regulated financial advisers, Benefits see page 65 for suggested contacts. Attendance Allowance, Disability Living Allowance and Personal Independence Twelve-week property disregard Payments are non-means-tested, non- If your former home is included in your taxable benefits from the Department for financial assessment but your other capital Work and Pensions. There are different and savings are less than £23,250, and your rates depending on the level of your needs. income is not enough to meet your care Everyone who needs care should consider home fees, the council may share the cost claiming these benefits, however, they of the first twelve weeks of permanent care, may not be paid if you are, or become, a provided it agrees that the level of care is permanent resident in a care home. needed.

If you are entitled to the mobility Deferred Payment Agreements component of Disability Living Allowance After the twelve-week property disregard or Personal Independence Payment, this period, you may be offered a Deferred payment will not stop once you are in a care Payment Agreement. Deferred Payment home and is not included in your financial Agreements allow people to delay selling assessment. their former home during their lifetime. Any fees paid by the council will be charged You may also want to consider applying for against the value of the home, and must Universal Credit (if you are under pension be repaid once the house is sold or from age) or Pension Credit (if you are over the estate. Interest is payable throughout pension age). the period of the loan and there is also a one-off fee to join the scheme, which covers NHS Continuing Healthcare all legal and administrative costs for the NHS Continuing Healthcare is fully-funded lifetime of the loan. care and support, provided and paid for by the NHS. To be eligible, your needs must The council may limit the amount of be primarily health-related and are likely the loan, depending on the equity in the to be severe. If you are eligible for NHS property.

Visit www.carechoices.co.uk for further assistance with your search for care 63 For more information on these options, speak to the council.

NHS Nursing Care Contribution Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care, you may be entitled to a non-means-tested Registered Nursing Care Contribution (sometimes referred to as Funded Nursing Care) towards the cost of If you are already resident in a care home, your nursing care. This is paid directly to the and no top-up was required at the time home. you became a resident, the home may seek to introduce one at a later date, which would need to be agreed first with the local Third party payments authority. This may happen if a change to your arrangements is made at your request If you are eligible for the council’s support, or with your agreement, for example you you will be offered a choice of homes that move to a nicer room. accept the local authority’s funding rates. If you choose to live in a more expensive home It is important to note that councils have and someone is able to make an additional a duty to offer you a place at a home that payment for you, they will have to pay the accepts their funding rates. If no such place local authority the difference between its is available, a top-up should not be charged. rate and the home’s fee. This additional payment is called a ‘top-up’ or ‘third party Seeking financial advice payment’.

Planning for your future care and support You are not allowed to make this additional needs can be complicated and funding care payment yourself, except in limited can be expensive. Professional advice may be circumstances, so the responsibility usually helpful in enabling you (and your family) to falls to a family member, friend or charity. identify the most suitable and cost-effective solution. Before anyone agrees to pay a top-up, they should be aware that the amount may Everyone is encouraged to seek unbiased, increase, usually once a year, and they need expert advice from independent financial to be confident that they can sustain the advisers to help work out how to pay for payments for as long as they are required. long-term care. Independent financial They will need to sign a contract with the advisers are regulated by the Financial council to confirm that they are able to do Conduct Authority (FCA) and must take this. shared responsibility for the suitability of any product they recommend. If the additional payments stop being paid for any reason, then you should seek help Unlike advisers who are tied to particular and advice from the council. You may have providers, specialist care-fees advisers can to move to a cheaper home that accepts the offer advice on products from across the local authority’s funding rate. whole market.

64 This Directory’s helpline 0800 389 2077 – assistance with finding care and support A list of independent financial advisers who are accredited by the Society of Later Life Age UK Advisers can be found at Tel: 0800 169 2081 www.societyoflaterlifeadvisers.co.uk or Web: you can call 0333 202 0454. www.ageuk.org.uk/moneymatters Citizens Advice Bureau There is also a number of organisations Web: www.citizensadvice.org.uk that will provide free advice about funding care and support. These are a good place Money Advice Service to start if you are looking for information Tel: 0800 138 7777 and want to see what sort of options are Web: www.moneyadviceservice.org.uk available.

Important information

This Directory’s free helpline be able to point you in the best direction, however you would like care information This Directory’s free helpline provides an presented. independent information and help service encompassing care and accommodation. For further information and help with finding A personalised report can be generated suitable care in your area, please call this for you, providing details of all home care Directory’s free independent helpline on 0800 providers, care homes or care homes with 389 2077 or visit www.carechoices.co.uk nursing that meet your criteria. How solicitors can help One call to the freephone number 0800 389 2077 will enable the service to A solicitor can give you impartial advice build a profile of exactly what type of care about wills, making gifts, estate planning you’re looking for, while taking into account and Powers of Attorney. Some can also offer your personal needs and interests. guidance on immediate and long-term care plans, ensuring (if applicable) the NHS has The website www.carechoices.co.uk allows made the correct contribution to your fees. you to search by postcode or region for care homes, care homes with nursing and home Lasting Powers of Attorney (LPA) allow you care providers that meet your requirements to appoint someone you trust to make across the country. Your search can then be decisions about your personal welfare, saved and emailed to others. You can also including healthcare and consent to view an electronic version of this Directory medical treatment, and/or your property on the site and have it read to you by using and financial affairs. A LPA is only valid the ‘Browsealoud’ function. once registered with the Office of the Public Guardian. It allows for a person of your Whatever your care needs, this Directory, choice to make decisions on your behalf at a the Care Choices helpline and website will time when you may be unable to.

Visit www.carechoices.co.uk for further assistance with your search for care 65 The Court of Protection can issue Orders The Silver Line directing the management of a person’s property and financial affairs if they are The Silver Line is the only free confidential incapable of managing their own affairs helpline providing information, friendship should they not have a LPA. The Court and advice to older people, open 24-hours a procedure is presently very slow and the day, every day of the year. fees are quite expensive so preparing a LPA is always advisable, providing you have Launched by Dame Esther Rantzen, The somebody sufficiently trustworthy to appoint Silver Line aims to combat loneliness in the as your attorney. over-65s through calls to trained volunteers.

An ‘advance directive’ allows you to Specially trained helpline staff: communicate your wishes in respect of • offer information, friendship and advice; future medical treatment but it is not legally binding. You may instead wish to • link callers to local groups and services; make a living will, properly known as an ‘advance decision’, setting out treatment • offer regular befriending calls; and that you do not want to receive in specified • protect and support those who are circumstances, which would legally have to suffering abuse and neglect. be followed even if you die as a result.

Tel: 0800 470 8090 Web: www.thesilverline.org.uk

Comments, compliments and complaints

Any proposed Gift out of your estate needs You should feel able to complain about careful consideration of the benefits, risks any aspect of your support which affects and implications, particularly on any future your happiness or comfort. This might be liability for care costs or tax liability. anything from the way you are treated by staff to the quality of the food you are If you don’t have your own solicitor, served. You should also feel free to make ask family or friends for their comments and suggestions about possible recommendations. Contact several firms, improvements to your surroundings and the explain your situation and ask for an services provided. estimate of cost and an idea of timescales involved. Many firms will make home Making a complaint should not be made visits if necessary and will adapt their difficult for you and should not affect communications to meet your needs. It’s the standard of care that you receive. important to find a solicitor who specialises Care services are required under national in this area of the law. The Citizen’s Advice essential standards of quality and safety to Bureau offers an advice service and will be have a simple and easy to use complaints able to recommend solicitors in your area. procedure.

66 This Directory’s helpline 0800 389 2077 – assistance with finding care and support If you are concerned about the care that you, choose must be suitable for your assessed a friend or a relative are receiving, it makes needs and comply with the paying authority’s sense to speak to the manager of the service terms and conditions. You must seek further about your concerns before you take any advice before making your decision. further action. The problem may be resolved quite easily once they are made aware of For information on care provision in Essex, it. However, if you need to make a formal Southend-on-Sea and other regions, contact complaint, you should initially contact the this Directory's helpline on freephone 0800 registered owners of the service. They have a 389 2077 with details of your requirements. duty to respond to any complaints made. Protecting vulnerable adults If your complaint is about a breach of Vulnerable adults may experience abuse, regulations, contact your local office of the neglect and worse. A vulnerable adult is a Care Quality Commission (see page 6 for person aged 18 years or over who may be more information about the CQC). unable to take care of themselves or protect themselves from harm or from being exploited. If your local authority has arranged and funded a place for you in a care home or What is adult abuse? has contributed to a home care service, Abuse is mistreatment that violates a another option is to complain to your social person’s human and civil rights. The abuse worker/care manager or the department’s can vary from treating someone with designated complaints manager. disrespect in a way which significantly affects the person’s quality of life, to causing actual If you have been unable to resolve your physical suffering. complaint you can contact the Local Government Ombudsman on 0300 061 It can happen anywhere – at home, in a 0614 and ask them to assist you. The care home or a care home with nursing, a Local Government Ombudsman looks at hospital, in the workplace, at a day centre complaints about councils and some other or educational establishment, in supported authorities and organisations, including adult housing or in the street. social care providers (such as care homes and home care providers). It is a free service. Forms of abuse could be physical, sexual, Its job is to investigate complaints in a fair psychological, emotional or financial. It could and independent way. also cover the issues of modern slavery, self- neglect and institutional abuse – where the Out-of-county care abuse affects more than one person within an organisation and is not addressed by the You can choose a care home outside your service’s management. home county. You may want to be closer to friends, family members or you may want to Who might be causing the abuse? relocate to another part of the country. The person who is responsible for the abuse may be known to the person abused and If your care home place is state-funded, speak could be: to the local authority about who is responsible • a paid carer or volunteer; for your care fees, especially if you choose a care home in another region. Any home you • a health worker, social care or other worker;

Visit www.carechoices.co.uk for further assistance with your search for care 67 • a relative, friend or neighbour; probation officer or district nurse know • another resident or service user; your concerns. They have responsibilities under the county’s adult protection • an occasional visitor or someone who is procedure and can advise you about what providing a service; or to do next. • someone who deliberately exploits vulnerable people. The Disclosure and Barring Service (DBS) There is a barring system for all those If you think someone is being abused call working, or intending to work, with children Adult Services. Your concerns will be taken and vulnerable adults. seriously and will receive prompt attention, advice and support. This service combines the criminal records checking and barring functions. For If the abuse is also a crime such as assault, disclosure information and services, visit racial harassment, rape or theft you should www.gov.uk/dbs involve the police to prevent someone else from being abused. If the police are involved Care home owners, home care agencies Adult Services will work with them and with and employment agencies that supply care you to support you. workers are required to request checks as part of a range of pre-employment checks, If you are worried about contacting the including disclosures from the DBS. police you can contact Adult Services to talk things over first. If immediate action is Care providers and suppliers of care workers needed dial 999. are also required to refer workers to the DBS where, in their view, the individual has You can also: been guilty of misconduct that harmed or placed at risk of harm, a vulnerable adult. • contact the Care Quality Commission People who know they are confirmed on the (CQC) on 03000 616161 if the vulnerable list but seek employment in care positions adult is living in a registered care home, will face criminal charges including possible care home with nursing or receiving home imprisonment. It is also an offence for care services; or an employer or voluntary organisation to • let a public service professional, such knowingly employ a barred person in a as a social worker, community nurse, GP, regulated activity role.

ST. ELIZABETH’S st CARE HOME WITH NURSING Elizabeth’s adult care Caring for people with epilepsy, autism and other complex needs since 1903. Set in safe and spacious grounds, St. Elizabeths offers residential care, respite services and day opportunities to adults18+ who have epilepsy and related learning and physical disabilities. We offer: • Robust person centred planning • Intensive health, nursing and therapy support • Full and varied day care programmes both on and off site comprising of over 30 activities • Four innovative Social Enterprises, providing vocational experience in horticulture, art Tel: 01279 843451 and ceramics, making and selling jewellery, and producing our own apple juice. E: [email protected] www.stelizabeths.org.uk St Elizabeth’s Centre, Perry Green, Much Hadham, Hertfordshire SG10 6EW

68 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Residential care providers in Essex and Southend-on-Sea

Audley End House

Maldon Riverside

Saffron Walden

Halstead Harwich

Great Dunmow Colchester Bishop’s Stortford Braintree Frinton-on-Sea Brightlingsea Clacton-on-Sea West Mersea Harlow Chelmsford Maldon Chipping Ongar Epping Southminster

Brentwood Burnham-on-Crouch

Rayleigh Basildon Canvey Island Southend-on-Sea

Grays

Southend-on-Sea Promenade

Key to care home listings

Basildon 70 Chelmsford 79 Maldon 90 Thurrock 103

Braintree 72 Colchester 81 Rochford 91 Uttlesford 105

Brentwood 76 Epping Forest 87 Southend-on-Sea 92 Castle Point 77 Harlow 89 Tendring 96

Visit www.carechoices.co.uk for further assistance with your search for care 69 Southend-on-Sea 92 Essex care home providers Thurrock 103

Basildon care homes

ACORN HOUSE – LAINDON ESTUARY HOUSING ASSOCIATION LTD 28 Somerset Road, Laindon SS15 6PE – 16 VISTA ROAD Tel: 01268 455104 LDA YA Wickford SS11 8EJ Tel: 01702 462246 OP LDA YA ANVIL HOUSE 199 Perry Street, Billericay CM12 0NX EVELYN MAY HOUSE Tel: 01277 633950 LDA YA Florence Way, Langdon Hills, Basildon SS16 6AJ Tel: 01268 418683 ASHVIEW Advert outside back cover OP D PD SI River View High Road, Vange, Basildon SS16 4TR Tel: 01268 583043 PD LDA FREMNELLS, 71, THE Basildon SS14 2QZ BEECH HOUSE – BASILDON Tel: 01268 526692 PD Brownlow Bend, Basildon SS14 1QD Tel: 01268 286863 OP D GLENROYD HOUSE 26 High Road North, Laindon, Basildon SS15 4DP BERRY'S CARE HOME, THE Tel: 01707 601800 LDA 119 Mellow Purgess, Basildon SS15 5XA Tel: 01268 420763 LDA YA GRANGE, THE 69 Southend Road, Wickford SS11 8DX BUNGALOW, THE Tel: 01268 766466 306 Southend Road, Shotgate, Wickford SS11 8QW Advert outside back cover OP D PD SI Tel: 01268 570702 PD LDA SI YA GROVELANDS LODGE CAMERON HOUSE 21 Grovelands Road, Wickford SS12 9DG Plumleys, Pitsea, Basildon SS13 1NQ Tel: 01268 459941 MH YA Tel: 01268 556060 OP HERONDALE, 2 CEDAR HOUSE Basildon SS14 1RR London Road, Pitsea SS13 2BY Tel: 01268 523399 MH Tel: 01268 458266 LDA YA HEYWOOD LODGE CENTRAL AVENUE, 2 43 Western Road, Billericay CM12 9DX Billericay CM12 0QZ Tel: 01277 659343 OP Tel: 01702 462246 OP LDA YA HOLLYMEDE COTTAGE CHAPLIN LODGE 61-63 Church End Lane, Runwell, Wickford SS11 7DP Nevendon Road, Wickford SS12 0QH Tel: 01268 450908 OP D Tel: 01268 733699 OP D YA LAURELS LTD, THE CLAYBURN LODGE SECHA 130-134 Church End Lane, Runwell, 15 Clayburn Circle, Basildon SS14 1PZ Wickford SS11 7DP Tel: 01268 533203 MH Tel: 01268 764105 OP D

70 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Basildon care homes continued

LONDON ROAD, 86 SILVANNA COURT Wickford SS12 0AR 84 Runwell Road, Wickford SS11 7HR Tel: 01702 462246 OP LDA YA Tel: 01268 767384 LONGCROFT RESIDENTIAL CARE HOME Advert outside back cover OP D PD SI 34 Swan Lane, Wickford SS11 7DD THIRD AVENUE, 7-9 Tel: 01268 572066 MH YA AD Wickford SS11 8RF LONGWOOD PLACE Tel: 01702 462246 OP PD LDA YA 110 High Road, Langdon Hill SS16 6HY WALSINGHAM SUPPORT Tel: 01268 411414 D PD LDA SI – 97 LUNCIES ROAD MUNDY HOUSE Walsingham, Basildon SS14 1SD Church Road, Basildon SS14 2EY Tel: 01268 555488 LDA YA Tel: 01268 520607 OP D YA WESTACRES OAKES, THE 65-67 Somerset Road, Basildon SS15 6PP 55 Railway Approach, Laindon SS15 6JX Tel: 01268 540734 PD LDA MH Tel: 01268 441096 LDA Y A WOODBURY COURT OAKLANDS (ESSEX) Tavistock Road, Laindon SS15 5QQ Forest Glade, Dunton Hills, Laindon SS16 6SX Tel: 01268 564230 Advert outside back cover Tel: 01268 491491 OP OP D PD SI RECTORY LODGE 87 Rectory Road, Pitsea SS13 2AF Tel: 01268 583634 MH

Basildon care homes with nursing

ANISHA GRANGE MOUNTNESSING ROAD, 230A Outwood Common Road, Billericay CM11 2LE Billericay CM12 0EH Tel: 01277 658529 OP D PD SI Tel: 01702 462246 OP PD LDA SI YA FREMNELLS, 71, THE PRIMECARE Basildon SS14 2QZ 62 Downs Grove, Vange, Basildon SS16 4QL Tel: 01268 526692 PD Tel: 01268 553222 OP GHYLL GROVE CARE HOME Ghyll Grove, Basildon SS14 2LA Tel: 01268 858227 Advert page 80 OP D

GIFFORD HOUSE CARE HOME London Road, Bowers Gifford, Basildon SS13 2EY Tel: 01268 554330 Advert inside front cover OP D PD SI

Visit www.carechoices.co.uk for further assistance with your search for care 71 Braintree care homes

ACORN LODGE CARE HOME CEDARS RESIDENTIAL CARE HOME Bovington Road, Bezley End, Braintree CM7 5JH Sudbury Road, Halstead CO9 2BB Tel: 01371 850402 OP D LDA Tel: 01787 472418 OP D ASPEN GRANGE CARE HOME CHALKNEY HOUSE Coldnailhurst Avenue, Braintree CM7 5PY 47 Colchester Road, White Colne, Tel: 01376 550764 Advert below OP D Colchester CO6 2PW Tel: 01787 222377 OP D BETHANY HOUSE 32 Brewery Drive, Halstead CO9 1EF COLNE HOUSE Tel: 01708 863289 LDA YA Station Road, Earls Colne, Colchester CO6 2LT Tel: 01787 222227 OP D MH YA BLACKTHORNS Advert outside back cover 21-29 Dooley Road, Halstead CO9 1JW COLNE PLACE RESIDENTIAL CARE HOME Tel: 01787 472170 OP D PD SI 97 High Street, Earls Colne, Colchester CO6 2RB BLAMSTERS FARM Tel: 01787 222314 OP Mount Hill, Halstead CO9 1LR CONIFERS – RESIDENTIAL CARE HOME FOR Tel: 01787 479491 LDA PEOPLE WITH LEARNING DISABILITIES BLAMSTERS LINK Harriet’s Farm Bungalow, Church Street, Howe Chase, Halstead CO9 2QJ Bocking, Braintree CM7 5LH Tel: 01787 479343 LDA Tel: 01376 550779 D PD LDA MH SI YA BOARS TYE FARM RESIDENTIAL HOME DRUMMONDS 20 Boars Tye Road, Silver End, The Street, Feering, Colchester CO5 9AG Witham CM8 3QA Tel: 01376 570711 OP PD LDA SI YA Tel: 01376 584515 OP D PD MH SI FERN LODGE BRADBURY HOUSE 108 Broad Road, Bocking, New Street, Braintree CM7 1ES Braintree CM7 9RX Tel: 0808 223 5356 Advert page 73 OP Tel: 01376 550432 D PD LDA SI BREWERY HOUSE FOLEY HOUSE 28 Brewery Drive, Halstead CO9 1EF 115 High Garrett, Braintree CM7 5NU Tel: 01708 863289 LDA Tel: 01376 326652 SI NEED HELP IN YOUR Aspen Grange Care Home is a purpose built specialist Dementia care home. SEARCH FOR CARE? • Homely atmosphere • Private rooms all with en-suite wet rooms www.carechoices.co.uk • Highly skilled team • Exciting activities programme • find care providers quickly and easily • Sensory garden • Home cooked traditional food • search by location and care need • Friendly dedicated staff • information on care quality • links to inspection reports • additional care provider information, T: 01376 550764 photos and direct website links E: [email protected] • brochure requests Coldnailhurst Ave, Braintree, Essex CM7 5PY Developed by the publisher of this Directory

72 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Braintree care homes continued

FOREST HOME MILLARD HOUSE 58 Swan Street, Sible Hedingham, Halstead CO9 3HT Church Street, Bocking, Braintree CM7 5LL Tel: 01787 460361 OP Tel: 07748 903235 OP D FRANCISCAN CONVENT RESIDENTIAL HOME MIRABEAU – BRAINTREE Sheepcotes Lane, Silver End, 2 Broad Road, Braintree CM7 9RS Witham CM8 3PJ Tel: 01376 345503 OP D Tel: 01376 585599 LDA YA FUTURES NEW DEANERY CARE HOME, THE Colchester Road, Halsted CO9 2ET Deanery Hill, Bocking, Braintree CM7 5SR Tel: 01787 479729 PD LDA YA Tel: 01376 558555 OP D PD GRAMMAR SCHOOL HOUSE NEW PARTNERSHIPS LYNRAY York Road, Earls Colne, Colchester CO6 2RN AND PEACH COTTAGE Tel: 01787 222412 PD LDA YA Lynray, The Gore, Rayne, Braintree CM77 6RL Tel: 01376 329437 IMOLA LDA Lanham Green, Cressing, Braintree CM77 8DT NIGHTINGALE CLOSE, 2-4 Tel: 01376 584352 LDA YA Witham CM8 1AP JOSEPH GARDENS Tel: 01376 511057 OP D PD LDA SI YA 7 Joseph Gardens, Silver End CM8 3SN OGILVIE COURT Tel: 01376 574900 LDA YA America Road, Earls Colne, Colchester CO6 2LB KILKEE LODGE RESIDENTIAL HOME Tel: 01787 222355 LDA YA Coggeshall Road, Braintree CM7 9ED PADDOCKS, THE Tel: 01376 342455 OP – BRAINTREE LARCHWOOD CARE HOME 222 London Road, Great Notley, Braintree CM77 7QH 108 Broad Road, Bocking, Braintree CM7 9RX Tel: 01376 330901 OP D PD LDA SI YA Tel: 01376 347777 OP D PARK VIEW MEADOWS Kings Chase, Witham CM8 1AX Fairy Hall Lane, Rayne, Braintree CM77 6SZ Tel: 01376 512443 Tel: 01376 340714 PD LDA MH SI YA Advert outside back cover OP D PD SI

What matters to you, matters to us We believe every resident is a unique and special person, so our highly skilled care teams take time to get to know them and their families to provide a real home from home environment. Looking for If you’re looking for a care home that offers personalised care on a short stay or permanent basis, or you’d quality care in like some advice about funding the cost of care, come and discover how we can meet your needs today. Bradbury House Braintree CM7 1ES Essex? Offeringshort stay and permanent residential care.

Call 0808 223 5356 email [email protected] or visit caringhomes.org/carechoices

Visit www.carechoices.co.uk for further assistance with your search for care 73 www.carechoices.co.uk

NEED HELP IN YOUR SEARCH FOR CARE?

Developed by the publisher of this Directory

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly. e: [email protected] @CareChoicesLtd Braintree care homes continued

PRINCE EDWARD DUKE OF KENT COURT ST DOMINICS RESIDENTIAL HOME Stisted Hall, Kings Lane, Stisted, Braintree CM77 8AG London Road, Kelvedon, Colchester CO5 9AP Tel: 01376 345534 OP D Tel: 01376 570359 OP D SI PRIORY HOUSE STONECROFT 2 Kestrel Rise, Halstead CO9 2TU Leywood Close, Braintree CM7 3NP Tel: 01787 479172 LDA YA Tel: 0300 303 1280 LDA RASCASSE TIDINGS, THE Sheepcotes Lane, Silver End, Witham CM8 3PJ 9 Brewery Drive, Halstead CO9 1BS Tel: 01376 574900 LDA YA Tel: 01787 479244 LDA ROSE BELLE VALENTINE HOUSE 37 Cross Road, Witham CM8 2NA Broadway, Silver End, Witham CM8 3RF Tel: 01376 512438 OP PD LDA MH SI YA Tel: 01376 585965 OP D ROYAL MENCAP SOCIETY – CHURCHFIELDS WILLOWMEAD CARE HOME Avenue Road, Witham CM8 2DT Wickham, Bishops Road, Hatfield Peverel CM3 2JL Tel: 01376 521553 OP PD LDA YA Tel: 01245 381787 OP D

Braintree care homes with nursing

ASPEN GRANGE CARE HOME ST GEORGE’S WITHAM NURSING HOME Coldnailhurst Avenue, Braintree CM7 CM7 5PY 18-20 Avenue Road, Witham CM8 2DT Tel: 01376 550764 Advert page 72 OP D Tel: 01376 512258 OP PD YA ATTWOOD’S MANOR CARE HOME ST MARY’S COURT Mount Hill, Braintree Road, Deanery Hill, Bocking, Braintree CM7 5SR Halstead CO9 1SL Tel: 01376 328600 OP D YA Tel: 01787 476892 OP D BRAINTREE NURSING HOME 11 Coggeshall Road, Braintree CM7 9DB Tel: 01376 345966 OP D PD MH SI AD COLNE VIEW Dame Mary Walk, Halstead CO9 2FF Tel: 01787 478473 OP D LONGMEAD COURT NURSING HOME 247 London Road, Black Notley, Braintree CM77 8QQ Tel: 01376 344440 OP D MH YA POPLARS Clockhouse Way, Braintree CM7 3RD Tel: 01376 342772 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 75 Brentwood care homes See page 77 for the Service User Bands key Advertisers are highlighted

ARDTULLY RETIREMENT RESIDENCE ROWAN HOUSE Station Lane, Ingatestone CM4 0BL Church Lane, Doddinghurst, Tel: 01277 353888 OP Brentwood CM15 0NJ Tel: 01277 823853 BROOKES HOUSE LDA YA 79-81 Western Road, Brentwood CM14 4ST SETON CARE HOME Tel: 01277 212709 OP The Marillac, Eagle Way, Warley, Brentwood CM13 3BL DUDBROOK HALL Tel: 01277 220276 Dudbrook Road, Kelvedon Common, OP Brentwood CM14 5TQ SQUIRRELS, THE Tel: 01277 372095 OP D Warley Road, Great Warley, B HERON COURT Advert outside back cover rentwood CM13 3HX 198 Brentwood Road, Herongate, Brentwood CM13 3PN Tel: 01277 224308 OP D Tel: 01277 810236 OP D PD SI TARA RESIDENTIAL HOME HOWARD LODGE CARE CENTRE 5 Avenue Road, Warley, Brentwood CM14 5EL Beacon Hill Road, Kelvedon Common, Tel: 01277 233679 OP Brentwood CM14 5FQ TOWER BRIDGE HOMES CARE LTD Tel: 01277 373603 OP D PD SI – SYCAMORE OLD SHENFIELD PLACE Magpie Lane, Little Warley, 2 Hall Lane, Shenfield, Brentwood CM15 9AB Nr. Brentwood CM13 3DT Tel: 01277 220636 OP D PD SI Tel: 01277 261680 OP QUIET WATERS WINIFRED DELL CARE CENTRE 8 Thorndon Avenue, West Horndon, Essex Way, Great Warley, Brentwood CM13 3TT Brentwood CM13 3AX Tel: 01277 812466 LDA YA Tel: 01277 220897 OP D

BRENTWOOD CARE CENTRE The Brentwood Care Centre is a purpose built care Cuisine is of a particularly high standard with a choice home with nursing providing 112 beds with the of menu. Care is provided to the elderly who may accommodation arranged over three floors in five require, residential dementia care, general nursing, care suites. All rooms are single en-suite. There are a palliative care, exclusive private wing for people range of lounge and dining facilities offering choice to with dementia. Our team of skilled, professional all residents. The home has been tastefully decorated and dedicated staff deliver care and services in a and furnished throughout to afford an enhanced quality professional, imaginative,caring and sensitive way. To of life. There is a varied and stimulating social care arrange a visit or for further information please do not programme as well as a resident physiotherapist. hesitate to contact our General Manager at any time.

General Manager:Lisa Bexton Tel:01277 375316 Fax:01277 375473 Email:[email protected] Larchwood Gardens, Pilgrims Hatch, Brentwood, Essex, CM15 9NG www.ranccare.co.uk

Brentwood 2/5.indd 1 12/01/2017 10:48 76 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Brentwood care homes with nursing

BRENTWOOD CARE CENTRE OLD SHENFIELD PLACE Larchwood Gardens, Pilgrims Hatch, 2 Hall Lane, Shenfield, Brentwood CM15 9AB Brentwood CM15 9NG Tel: 01277 220636 OP D PD SI Tel: 01277 375316 Advert page 76 OP D PD YA OUTLOOK CARE – HEDGEROWS HUTTON VILLAGE CARE HOME Bluebell and Hawthorn, Regent Way, Brentwood Hutton Village, Brentwood CM13 1RX CM14 4TY Tel: 01277 889556 Advert page 80 OP PD Tel: 01277 202270 OP D PD LDA SI YA LEONARD LODGE SEVEN ARCHES NURSING HOME Roxwell Gardens, Hutton, Brentwood CM13 1AQ Lea Rigg, Cornsland, Brentwood CM14 4JN Tel: 01277 508450 Advert page 88 OP D MH Tel: 01277 263076 OP D PD MARILLAC CARE SIGNATURE AT THE BEECHES Eagle Way, Warley, Brentwood CM13 3BL The Beeches, London Road, Brentwood CM14 4NA Tel: 01277 220276 OP PD SI YA Tel: 0845 680 4048 OP YA

Romford Nursing Care Centre See page 58 for more information 107 Neave Crescent, Harold Hill, Romford, Essex, RM3 8HW

Castle Point care homes

BEECHES, THE OAKDALE SECHA 28 Shell Beach Road, Canvey Island SS8 7NU 123 Kiln Road, Benfleet SS7 1TG Tel: 01268 455104 LDA YA Tel: 01702 553734 OP D ECO NIGHTS SILVERPOINT COURT RESIDENTIAL CARE HOME 1a Limetree Avenue, Benfleet SS7 5AA Silverpoint Marine, Canvey Island SS8 7TN Tel: 01268 931491 PD LDA SI YA Tel: 01268 515564 Advert page 78 OP ELIZABETH HOUSE Advert outside back cover STAFFORD COURT 42-56 Benfleet Road, Hadleigh SS7 1QB Venables Close, Canvey Island SS8 7SB Tel: 01702 555786 OP D PD SI Tel: 01268 681709 OP D GOLDENLEY STAFFORD HALL Advert outside back cover 11-13 Richmond Avenue, 138 Thundersley Park Road, South Benfleet SS7 5HE South Benfleet SS7 1EN Tel: 01268 758487 OP D Tel: 01268 792727 OP D PD SI HOPES GREEN STEP DOWN 16 Brook Road, South Benfleet SS7 5JA London Road, Hadleigh, Benfleet SS7 2EE Tel: 01268 752327 Advert page 80 OP Tel: 01702 555055 LDA YA LONGVIEW Advert outside back cover SYDERVELT LODGE Little Gypps Road, Canvey Island SS8 9HG 2b Sydervelt Road, Canvey Island SS8 9EG Tel: 01268 682906 OP D PD SI Tel: 01268 695821 OP LDA YA

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Castle Point care homes continued

VIBRANCE – 1 PARKSTONE AVENUE WILLOW BAY Benfleet SS7 1SP 11 Marine Approach, Canvey Island SS8 0AL Tel: 01702 558571 PD LDA Tel: 01268 455104 LDA YA

Castle Point care homes with nursing

GODDEN LODGE CARE HOME PARKLANDS NURSING HOME SECHA 57 Hart Road, Thundersley, 21-27 Thundersley Park Road, Benfleet SS7 1EG Benfleet SS7 3GL Advert page 80 Tel: 01268 882700 OP D Tel: 01268 858133 OP D PD LDA MH SI YA AD MOORINGS NURSING HOME 167 Thorney Bay Road, Canvey Island SS8 0HN Tel: 01268 514474 OP D MH YA

Chelmsford care homes

ASHLEY HOUSE FENHAM LODGE Upper Moulsham Street, Chelmsford CM2 9AQ The Street, Hatfield Peverel, Chelmsford CM3 2EQ Tel: 01245 494674 OP Tel: 01245 381550 LDA YA AYLETTS HOUSE LYONS COURT RESIDENTIAL CARE HOME Main Road, Broomfield, Chelmsford CM1 7LE Canvey Walk, North Springfield, Tel: 01245 441854 Advert page 82 OP Chelmsford CM1 6LB Tel: 01245 451254 OP PD SI BELFRY RESIDENTIAL HOME, THE Dowsetts Lane, Ramsden Heath, MADELAYNE COURT Advert outside back cover Billericay CM11 1HX School Lane, Chelmsford CM1 7DR Tel: 01268 710116 OP Tel: 01245 443986 OP D PD SI BRIDGEMARSH RESIDENTIAL HOME MOULSHAM HOME 184 Main Road, Broomfield, Chelmsford CM1 7AJ 116-117 Moulsham Street, Chelmsford CM2 0JN Tel: 01245 440858 D PD LDA SI Tel: 01245 350750 OP D PD CHIGNAL HOUSE NEWHOLME HOUSE 107 Chignal Road, Chelmsford CM1 2JA 440 Baddow Road, Great Baddow, Tel: 01245 284538 LDA Chelmsford CM2 9RB Tel: 01245 476691 OP D EASTHAM Advert outside back cover Main Road, Woodham Ferrers CM3 8RF OKELEY CARE CENTRE Tel: 01245 320240 OP D PD SI Corporation Road, Chelmsford CM1 2AR Tel: 01245 287500 OP FAITH GLOBAL LINKS VENTURES LTD 158 Galleywood Road, Great Baddow, PARADISE LODGE Chelmsford CM2 8YT 28 Paradise Road, Writtle, Chelmsford CM1 3HP Tel: 01245 478797 OP D LDA MH YA Tel: 01245 422901 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 79 Taking care to know you, so everyone feels at home. Come and meet the team that care.

Be sure to discover how our unique technology is setting a new standard in consistently delivering special experiences for the residents of our care homes here in Essex.

Find out more about our Home to Home Promise – our commitment to new residents to help them quickly feel at home.

To find out more please feel free to pop in any time or call us on the number below or visit www.fshc.co.uk

Hopes Green South Benfleet 01268 752327 Ladyville Lodge North Ockendon 01708 855982 Romford Grange Romford 01708 755 185

Nursing care | Residential care | Respite care | Dementia care WINNER

Questions on elderly care in Essex?

We’re only a phone call away. If you’re thinking about long or short-term care for an elderly loved one, it can be difficult to know where to start. Whether it’s advice on choosing the right care, or covering the costs, our trained care advisers are here to talk through your options, whether you’ve got our health insurance or not.

For friendly advice about your options, call our Elderly Care Support Line free on:

0808 149 1534

Lines are open seven days a week. We may record or monitor our calls. Q116273 1267 4891 BPR01630

80 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Chelmsford care homes continued

SOUTHBOROUGH CARE HOME WILLOW TREE LODGE 9-11 Southborough Road, Chelmsford CM2 0AG 133 Chignal Road, Chelmsford CM1 2JD Tel: 01245 357748 OP D LDA YA Tel: 01245 355434 LDA MH YA VIBRANCE – 24A CORPORATION ROAD Chelmsford CM1 2AR Tel: 01245 495010 LDA

Chelmsford care homes with nursing

ADMIRALS REACH CARE HOME HATFIELD PEVEREL CARE HOME Ridgewell Avenue, Chelmsford CM1 2GA Crabbs Hill, Hatfield Peverel, Chelmsford CM3 2NZ Tel: 01245 808952 Advert page 80 OP D PD MH Tel: 01245 808957 Advert page 80 OP D PD LAWNS CARE HOME, THE Advert page 80 CHELMER VALLEY CARE HOME Lawn Lane, Springfield, Chelmsford CM1 7JB Broomfield Grange, Broomfield Hospital Site, Tel: 01245 808862 OP D PD LDA MH SI YA AD Court Road, Chelmsford CM1 7ET Tel: 01245 443680 OP D PD MANOR LODGE Manor Road, Chelmsford CM2 0EP Tel: 01245 496028 CHELMSFORD NURSING HOME OP D PD LDA MH East Hanningfield Road, Howe Green, ST JOSEPH’S NURSING HOME Chelmsford CM2 7TP Manor House, Gay Bowers Road, Danbury CM3 4JQ Tel: 01245 478189 OP D PD YA Tel: 01245 223367 OP D PD

Colchester care homes

ALDEBURGH HOUSE BLACKBROOK HOUSE 66 Seaview Avenue, West Mersea, Colchester CO5 8BX Gun Hill, Dedham, Colchester CO7 6HP Tel: 01206 384392 LDA YA Tel: 01206 321150 OP D ALEXANDRA HOUSE AND THE LODGE BLOSSOMWOOD Main Road, Alresford, Colchester CO7 8AP Colchester Road, Elmstead Market, Colchester CO7 7AZ Tel: 01206 826009 LDA Tel: 01206 825510 LDA ASHPARK HOUSE BOURNE HOUSE Peldon Road, Abberton, Colchester CO5 7PB 119 Mersea Road, Colchester CO2 7RL Tel: 01206 735567 OP PD LDA MH YA Tel: 01206 573336 LDA AVALON BRAMBLES, THE Spring Lane, Wivenhoe, Colchester CO7 9QD 351 Ipswich Road, Colchester CO4 0HN Tel: 01206 852010 PD LDA SI YA Tel: 01206 841940 D PD LDA MH SI AD AVELEY LODGE BUTTERFLY’S CARE HOME Abberton Road, Fingringhoe, Colchester CO5 7AS 1-3 Bromley Road, Colchester CO4 3JE Tel: 01206 729304 OP D Tel: 01206 861482 PD LDA MH YA

Visit www.carechoices.co.uk for further assistance with your search for care 81 Colchester care homes continued

BUTTERFLY’S CARE HOME ELENI HOUSE 186 Wivenhoe Road, Alresford, Colchester CO7 8AH Boxted Road, Colchester CO4 5HF Tel: 01206 826872 PD LDA MH YA Tel: 01206 848005 D PD LDA MH SI AD CLEAVELAND LODGE ELM COTTAGE 151 Rowhedge Road, Old Heath, 7 Lucerne Road, Elmstead Market, Colchester CO2 8EJ Colchester CO7 7YB Tel: 01206 728801 OP D Tel: 01206 822794 LDA MH COLDWELL VILLA ELM HOUSE 71 Mersea Road, Colchester CO2 7QR 192 Wivenhoe Road, Alresford, Tel: 01206 547588 LDA Colchester CO7 8AH Tel: 01206 824443 CROUCHED FRIARS RESIDENTIAL HOME LDA MH 103-107 Crouch Street, Colchester CO3 3HA ESSEX CARE CONSORTIUM – COLCHESTER Tel: 01206 572647 OP Maldon Road, Birch, Colchester CO2 0NU Tel: 01206 330308 DUGARD AVENUE, 26 LDA YA Colchester CO3 9EH ESSEX CARE CONSORTIUM LTD – FORDHAM Tel: 07717 745627 LDA YA The Conifers, Wormingford, Colchester CO6 3NS Tel: 01206 241366 EIGHT ASH COURT LTD D LDA MH SI YA Halstead Road, Eight Ash Green, ESSEX CARE CONSORTIUM – MARKS TEY Colchester CO6 3QJ Laurels, Station Road, Marks Tey, Colchester CO6 1EE Tel: 01206 710366 PD LDA Tel: 01206 211825 LDA YA

Nursing and Residential Home for the Elderly

“Care with comfort, dignity, privacy and independence” www.crollgroup.co.uk

Ayletts Broadoaks Hill House A charming Georgian manor house, set in Is currently undergoing extensive refurbishment Is a gracious Georgian manor house, set attractive gardens with views across the to provide 39 single ensuite rooms, which in two-thirds of an acre, a short distance Chelmer valley. Ayletts provides 25 spacious will include a specialist 8 bed dementia wing. from the centre of the historic Roman rooms, two of which are registered as double Adjacent is a large lake where residents can take town of Colchester. rooms, and all with private ensuite facilities.. a stroll whilst enjoying the local wildlife.

Main Road, Broomfield, 2 Southend Road, Rochford 183 Lexden Road, Colchester Chelmsford. Essex CM1 7LE Essex SS4 1HE Essex CO3 3TE Tel: 01245 441854 Tel: 01702 545888 Tel: 01206 761309

82 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Colchester care homes continued

ESSEX CARE CONSORTIUM 32 Turner Road, Colchester CO4 5LB – PLUME AVENUE Tel: 01206 242282 LDA 5a Plume Avenue, Prettygate, Colchester CO3 4PG 39a Turner Road, Colchester CO4 5LB Tel: 01206 563149 LDA YA Tel: 01206 242282 LDA EWER COURT 58a Nayland Road, Colchester CO4 5EW Fairfax Road, Colchester CO2 7ED Tel: 01206 242282 LDA Tel: 01206 562511 OP PD LDA SI YA Wormingford Road, Fordham, Colchester CO6 3NS FREDA GUNTON LODGE RESIDENTIAL HOME Tel: 01206 242282 LDA Balkerne Gardens, Colchester CO1 1PR Tel: 01206 574786 OP KACEE LODGE Ivy Lodge Road, Great Horkesley, GABLES, THE Colchester CO6 4EN 262 Ipswich Road, Colchester CO4 0ER Tel: 01206 272108 PD LDA Tel: 01206 841515 D PD LDA MH SI AD LITTLE MILLFIELDS GREAT HORKESLEY MANOR 21 Mill Lane, Weeley Heath CO16 9BB Nayland Road, Great Horkesley, Tel: 01255 830425 LDA Colchester CO6 4ET Tel: 01206 271394 OP D YA LOGANBERRY LODGE 79-81 New Farm Road, Stanway, Colchester CO3 0PG HAVEN, THE Tel: 01206 563791 84 Harwich Road, Colchester CO4 3BS Advert outside back cover OP D PD SI Tel: 01206 867143 OP D LYCHGATE HOUSE HENDERSON AND HARVARD 145 Shrub End Road, Colchester C03 4RE Kelvedon Road, Tiptree CO5 0LJ Tel: 01206 500074 MH Tel: 01621 819354 OP PD LDA SI YA MAPLE COTTAGE HILL HOUSE 5 Amber Court, Berechurch Hall Road, 183 Lexden Road, Lexden, Colchester CO3 3TE Colchester CO2 9GE Tel: 01206 761309 Advert page 82 OP Tel: 01206 767117 LDA YA HILTON HOUSE MAPLE HOUSE 175 Shrub End Road, Colchester CO3 4RG 1 Amber Court, Berechurch Hall Road, Tel: 01206 763361 OP LDA MH YA Colchester C02 9GE JAMESON HOUSE Tel: 01206 766654 LDA 19a Chapel Street, Rowhedge, MAPLE LODGE Colchester CO5 7JS 2 Amber Court, Berechurch Hall Road, Tel: 07717 745627 OP LDA SI YA Colchester CO2 9GE JAMESONS RESIDENTIAL CARE HOME LTD Tel: 01206 766653 LDA 140 Mill Road, Colchester C04 5LP MAPLE MANOR Tel: 01206 242282 LDA 3 Amber Court, Berechurch Hall Road, 189a Mill Road, Colchester C04 5LP Colchester CO2 9GE Tel: 01206 242282 LDA Tel: 01206 767117 LDA

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MAPLE VIEW NEW COPFORD PLACE RESIDENTIAL CARE 4 Amber Court, Berechurch Hall Road, HOME Colchester CO2 9GE London Road, Copford, Colchester CO6 1YR Tel: 01206 549401 LDA SI YA Tel: 01206 210397 OP MARSH HOUSE NEWLANDS 4 Villa Road, Stanway, Colchester CO3 0RH 578 Ipswich Road, Colchester CO4 9HB Tel: 01206 762885 LDA MH YA Tel: 01206 844906 PD LDA MERCERS OLD RECTORY, THE 14 Serpentine Walk, Colchester CO1 1XR Spring Lane, Lexden, Colchester CO3 4AN Tel: 01206 570226 LDA Tel: 01206 572871 OP D MERCERS PLACE PARKDALE Brickstables Barn, Halstead Road, Lexden Heath, 13 Park Road, Colchester CO3 3UL Colchester CO3 0JU Tel: 01206 769500 PD LDA Tel: 01206 368605 D PD LDA SI PATHWAYS MILL HOUSE 56a Baden Powell Drive, Colchester CO3 4SR 102 Mill Road, Mile End, Colchester CO4 5LJ Tel: 01206 761680 PD LDA SI Tel: 01206 845378 LDA PELDON CAMPUS MILTON LODGE RETIREMENT HOME Church Road, Peldon, Colchester CO5 7PT 288-290 Ipswich Road, Colchester CO4 0ES Tel: 01206 735206 LDA Tel: 01206 841215 OP D PENNY MEADOW MORLEY ROAD, 43A & 43B 67 London Road, Marks Tey, Colchester CO6 1EB Tiptree, Colchester CO5 0AA Tel: 01206 616164 LDA YA Tel: 01621 819070 OP PD LDA SI YA PINEWOOD & HOLLYWOOD Smithsfield, Colchester CO1 2HP MYLAND HOUSE Tel: 01206 795971 81 Mile End Road, Colchester CO4 5BU LDA Tel: 01206 853604 OP PD YA PRIORY LODGE 62 Priory Street, Colchester CO1 2QE NATIONWIDE COMMUNITY CARE LTD Tel: 01206 797243 – 3 CRACKNELL CLOSE MH YA Wivenhoe, Colchester CO7 9PY PROGRESSIVE MEWS Tel: 01206 825508 PD LDA MH YA Halstead Road, Eight Ash Green, Colchester CO6 3QH Tel: 01206 587070 LDA YA NATIONWIDE COMMUNITY CARE LTD – 35 MEDE WAY QUEENS LODGE 35 Mede Way, Wivenhoe, Colchester CO7 9HW Queens Road, Colchester CO3 3NZ Tel: 01206 828011 PD LDA MH SI YA Tel: 01206 575410 LDA NAYLAND LODGE RAWLINGS HOUSE 44-46 Nayland Road, Mile End, Colchester CO4 5EN 45 Rawlings Crescent, Highwoods, Colchester CO4 9FB Tel: 01206 853070 OP MH YA Tel: 01206 842550 PD LDA SI

84 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Colchester care homes continued

RIDINGS, THE VALMARK HOUSE 52 Spring Lane, Fordham Heath, Colchester CO3 9TG 90 Mill Road, Mile End, Colchester CO4 5LJ Tel: 01206 241041 PD LDA Tel: 01206 853539 LDA ROSEBANK WAKES HALL 58 Bergholt Road, Colchester CO4 5AE Colchester Road, Wakes Colne, Colchester CO6 2DB Tel: 01206 853091 OP LDA YA Tel: 01787 222044 OP PD LDA SI YA ROWANS WHITEHEATHER 50 Newbridge Road, Tiptree CO5 0HX Clacton Road, Weeley CO16 9DN Tel: 01255 830502 Tel: 01621 819850 PD LDA SI LDA WILLOW HEALTH LTD SCARLETTS 82a The Willows, Colchester CO2 8PX Recreation Road, Colchester CO1 2HJ Tel: 01206 769713 PD LDA Tel: 01206 792429 OP D WOODLANDS RESIDENTIAL HOME FOR LADIES SEAVIEW 76 Lexden Road, Colchester CO3 3SP 44 Seaview Avenue, West Mersea, Colchester CO5 8BY Tel: 01206 571200 OP Tel: 01206 382800 LDA YARRA FAMILY RESOURCE SHRUB END LODGE 67 Collingwood Road, Colchester CO3 9AY 119 Shrub End Road, Colchester CO3 4RB Tel: 01206 579348 LDA YA Tel: 01206 575996 PD LDA SPRINGFIELDS RESIDENTIAL HOME Rectory Road, Copford Green, Colchester CO6 1DH Tel: 01206 211065 OP ST ANDREWS LODGE 184 St Andrews Avenue, Colchester CO4 3AG Tel: 01206 797737 MH STANWAY GREEN LODGE A warm welcome awaits you at Stanway Green, Stanway, Colchester CO3 0RA New Copford Place care home Tel: 01206 330780 OP D PD MH SI STANWAY VILLA For exceptional residential care visit New Copford Place in Copford, Essex. 9 Nursery Close, Stanway, Colchester CO3 0RL Tel: 01206 769400 Our team of well trained and compassionate staff offer PD LDA SI outstanding care tailored to individual needs. SUNNY LODGE Please contact our enquiry team for more information. 132 The Commons, Colchester CO3 4NR Tel: 01206 571419 LDA 0203 8564 211 TRIPPIER [email protected] 22 Blackthorn Avenue, Colchester CO4 3PU www.fote.org.uk Tel: 01206 860537 New Copford Place OP Willow Park, London Road TUDOR HOUSE Copford, Colchester Essex CO6 1YR 47a London Road, Stanway, Colchester CO3 0NR Please quote Ref: carechoicebourn Registered charity no 226064 Tel: 01206 562790 D PD LDA SI

Visit www.carechoices.co.uk for further assistance with your search for care 85 Colchester care homes with nursing

ABBERTON MANOR NURSING HOME SPRINGFIELDS NURSING HOME Layer Road, Colchester CO5 7NL Rectory Road, Copford Green, Tel: 01206 735590 OP PD Colchester CO6 1DH ALDERWOOD CARE HOME Tel: 01206 211065 OP 39 Essex Hall Road, Colchester CO1 1ZP ST FILLANS CARE CENTRE Tel: 0208 879 6550 OP St Fillans Road, Colchester CO4 0PT CHEVIOT NURSING HOME Tel: 01206 855407 OP D YA 11 Park Road, Colchester CO3 3UL TALL TREES Tel: 01206 763648 OP PD YA Oaks Place, Mile End Road, COLONIA COURT CARE HOME Colchester CO4 5XR St Andrews Avenue, Colchester CO4 3AN Tel: 01206 844425 OP D PD LDA MH Tel: 01206 805811 Advert page 80 OP D PD MH TREETOPS FOXBURROW GRANGE 94 Victoria Gardens, Highwoods, Ypres Road, Colchester CO2 7NL Colchester CO4 9YE Tel: 01206 844121 Tel: 01206 586900 OP D PD MH SI YA OP PD LDA YA OAKS CARE HOME, THE WELSHWOOD MANOR 15-25 Oaks Drive, Lexden, Colchester CO3 3PR 37 Welshwood Park Road, Colchester CO4 3HZ Tel: 01206 868483 Tel: 01206 764469 OP PD OP PD SILVERSPRINGS WOODLAND VIEW Tenpenny Hill, Thorrington, Colchester CO7 8JG 216 Turner Road, Colchester CO4 5JR Tel: 01206 932332 Advert page 88 Tel: 01206 251962 OP D OP D PD YA

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

86 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Epping Forest care homes

ALDER HOUSE CARE HOME PHYSICAL TALLIS HOUSE DISABILITIES Neal Court, Waltham Abbey EN9 3EH Lambourne Road, Chigwell IG7 6HH Tel: 01992 713336 OP D PD SI Tel: 0208 500 8491 PD YA TREETOPS CARE HOME BEECHLANDS 23-25 Station Road, Epping CM16 4HH 42 Alderton Hill, Loughton IG10 3JB Tel: 01992 573322 Advert below OP Tel: 0208 508 5808 OP UPSHIRE RESIDENTIAL HOME BELMONT LODGE CARE CENTRE Woodredon House, Woodredon Farm Lane, 392-396 Fencepiece Road, Chigwell IG7 5DY Upshire, Waltham Abbey EN9 3SX Tel: 0208 500 5222 OP D Tel: 01992 763922 LDA BRAMBLE CLOSE HABILITATION UNIT VIBRANCE – 138-138A MASON WAY 15 Bramble Close, Chigwell IG7 6DR Waltham Abbey EN9 3EJ Tel: 0208 502 7679 D PD LDA SI Tel: 01992 769113 LDA CUNNINGHAM HOUSE WEALD HALL RESIDENTIAL HOME Pike Way, North Weald, Epping CM16 6BL Weald Hall Lane, Thornwood, Epping CM16 6ND Tel: 01992 524160 OP D Tel: 01992 572427 OP D FRANK FOSTER HOUSE WENSLEY HOUSE RESIDENTIAL HOME Loughton Lane, Theydon Bois CM16 7LD Bell Common, Epping CM16 4DL Tel: 01992 812525 Tel: 01992 573117 OP D MH Advert outside back cover OP D PD SI WILLOW COURT HONEY LANE CARE HOME 23a Highbridge Street, Honey Lane, Waltham Abbey EN9 3BA Waltham Abbey EN9 1BZ Tel: 0208 879 6550 OP D Tel: 01992 763815 PD LDA MH SI YA AD LOUGHTON HALL WILLOWCROFT Rectory Lane, Loughton IG10 3RU Sewardstone Road, Chingford E4 7RF Tel: 0208 502 0772 D Tel: 0208 523 8680 MH LUGANO RESIDENCE FOR THE ELDERLY WOODLAND GROVE 3 Powell Road, Buckhurst Hill IG9 5RD Rectory Lane, Loughton IG10 3RU Tel: 0208 505 2695 OP D Tel: 0208 508 9220 OP D PD MH SI YA

MARCRIS HOUSE Care Quality Commission rating ’Good’ TREETOPS October 2016 Coopersale Lane, Theydon Bois, Epping CM16 7NS CARE HOME 24 Hour Residential / Dementia Care Tel: 01992 814276 Compassionate, Kind, Person Centered OP D Care Ethos of ‘Our Home is your Home’ MELLOWS, THE High Quality Care delivered by a 38 Station Road, Loughton IG10 4NX dedicated and experienced team of staff Single / Double room with en-suite Tel: 0208 508 6017 OP D facilities 23-25 Station Road, Epping, Essex, Close to local rail links and Epping CM16 4HH Town Centre SHERNBROKE HOSTEL Telephone: 01992 573322 Home cooked food, choice of menu 1-6 Shernbroke Road, Waltham Abbey EN9 3JF Web: www.treetopscarehome.co.uk Dementia Friendly Environment Email: [email protected] Short Stay and Long Term Care available Tel: 01992 700545 D PD LDA SI

Visit www.carechoices.co.uk for further assistance with your search for care 87 QUEENS COURT NURSING HOME Queens Court is a 90 bed purpose built care home rooms are single with en-suite facilities although with nursing for the elderly situated in the heart of there are some twin rooms for those who wish to the Buckhurst Hill Community with easy links to share. The care and wide range of services are the Essex countryside and central London. The delivered in a caring and sensitive way by a team home provides care to the elderly frail requiring of skilled, professional and caring staff. For further residential care, general nursing, palliative care information or to arrange a visit please contact the and neurological rehabilitation. There is also General Manager at any time who will be pleased a dedicated physically disabled unit for those to assist you at any time. residents over the age of 40 years. In the main all

General Manager:Carmen Warner Tel:02085 590620 Fax:02085 590315 Email:[email protected] 52-74 Lower Queens Road, Buckhurst Hill, Essex, IG9 6DS www.ranccare.co.uk

I never thought I’d Real life experiences... at Tye Green Lodge

make so many friends • Residential and Respite Care • Accredited providers of Specialist Dementia Care in a care home • Competitive fee rates, not for profit

Quantum Care homes provide a friendly, stimulating Tye Green Lodge, atmosphere with the human warmth to help you Tye Green Village, CM18 6QY enjoy life in a comfortable, homely environment. 01279 770500 We choose dedicated, well-trained staff for whom [email protected] Good caring is more than just a job, and locations which are in the heart of the local community. For more information on any of our homes or services: www.quantumcare.co.uk Amazing people ...deserve amazing care Our care homes are wonderful places – filled with amazing residents, not to mention our dedicated staff and inspiring volunteers. We're told our care and support is second to none, but it's the fantastic food, stimulating environments and unique social activities that make Barchester the best choice for the people and families we support.

Nursing Care • Residential Care • Dementia Care • Respite Breaks • Care for Under-65s

Thousands of families trust Barchester to care for their loved ones. To find out about our amazing people, visit www.barchester.com or call us anytime to benefit from over 24 years' experience.

Ashlar House • 01992 721 089 Paternoster House • 01992 721 087 The Plain, Epping, CM16 6TY Paternoster Hill, Waltham Abbey, EN9 3JY Leonard Lodge • 01277 508 450 Woodland View • 01206 932 332 Roxwell Gardens, Brentwood, CM13 1AQ Turner Road, Colchester, CO4 5JR

88 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Epping Forest care homes with nursing

ASHBROOK COURT CARE HOME SEWARDSTONE CLOSE, 1 Sewardstone Road, Waltham Abbey E4 7RG Sewardstone Road E4 7RG Tel: 0208 524 5530 OP D Tel: 0208 498 5620 YA ASHLAR HOUSE SHERRELL HOUSE The Plain, Epping CM16 6TY 414 Fencepiece Road, Chigwell IG7 5DP Tel: 01992 721089 Advert page 88 OP D Tel: 0208 501 3389 OP D FOREST PLACE NURSING HOME REVITALISE JUBILEE LODGE Roebuck Lane, Buckhurst Hill IG9 5QL Grange Farm, High Road, Chigwell IG7 6DP Tel: 0208 505 2063 OP D Tel: 0208 501 2331 OP D PD SI YA PATERNOSTER HOUSE WOODLAND GROVE Paternoster Hill, Waltham Abbey EN9 3JY Rectory Lane, Loughton IG10 3RU Tel: 01992 721087 Advert page 88 OP D PD MH YA Tel: 0208 508 9220 OP D PD MH SI YA QUEENS COURT NURSING HOME 52-74 Lower Queens Road, Buckhurst Hill IG9 6DS Tel: 0208 559 0620 Advert page 88 OP D PD YA Harlow care homes

ASHLYN NETTESWELL RECTORY Vicarage Wood, Harlow CM20 3HD Manston Road, Harlow CM20 3PA Tel: 01279 868330 OP D Tel: 01279 444000 LDA YA KEEFIELD TYE GREEN LODGE Keefield Close, Keefield, Harlow CM19 5SW Tye Green Village, Yorkes, Harlow CM18 6QY Tel: 01279 635933 LDA YA Tel: 01279 770500 Advert page 88 OP D PD LDA LIVINGSTONE HOUSE 11 Potter Street, Harlow CM17 9AE Tel: 01279 641112 LDA Harlow care homes with nursing

ABBOTTS CARE CENTRE LTD Partridge Road, Harlow CM18 6TD Tel: 01279 452990 OP D PD ALEXANDRA HOUSE – HARLOW Hamstel Road, Harlow CM20 1BU Tel: 01279 454521 Advert outside back cover OP D PD SI PASSMORES HOUSE Third Avenue, Harlow CM18 6YL Tel: 01279 634200 AD

Visit www.carechoices.co.uk for further assistance with your search for care 89 Maldon care homes

BOUCHERNE LTD MANDALAY 30 Holloway Road, Heybridge, Maldon CM9 4SQ 13 Bridge Street, Witham CM8 1BU Tel: 01621 855429 OP Tel: 01376 520280 LDA YA BREWSTER HOUSE Advert outside back cover MANSION HOUSE RESIDENTIAL HOME Oak Road, Heybridge, Maldon CM9 4AX Burnham Road, Althorne CM3 6DR Tel: 01621 853960 OP D PD SI Tel: 01621 742269 OP D PD SI DEANSBROOK FARM SCHUMEY’S CORNER Southminster Road, Asheldham, 11a Queen Street, Southminster CM0 7BB Southminster CM0 7DZ Tel: 01621 774315 LDA Tel: 01621 775820 LDA YA SOUTHMINSTER RESIDENTIAL HOME DOWN HALL RESIDENTIAL HOME Station Road, Southminster CM0 7EW Down Hall Road, Bradwell-on-Sea, Tel: 01621 773462 OP D Southminster CM0 7QP SQUEAKS HOUSE RESIDENTIAL CARE HOME Tel: 01621 776509 OP D Steeple Road, Southminster CM0 7BD ESTORIL Tel: 01621 772385 OP D Wonston Road, Southminster CM0 7FE SWAN CARE RESIDENTIAL HOME Tel: 01621 774776 LDA YA 29 North Street, Tillingham CM0 7TR Tel: 01621 779171 FIRSTLINGS OP D 7 The Street, Heybridge, Maldon CM9 4NB TOTHAM LODGE RESIDENTIAL HOME Tel: 01621 853747 OP D FOR THE ELDERLY Broad Street, Green Road, Great Totham, HAILEY HOUSE RESIDENTIAL CARE HOME SECHA Maldon CM9 8NU Highlands Drive, Maldon CM9 6HY Tel: 01621 891209 OP D Tel: 01621 854132 OP VILLENEUVE HOUSE LITTLE OAKS Wonston Road, Southminster CM0 7FE Braxted Road, Little Braxted, Witham CM8 3JY Tel: 01621 772610 LDA YA Tel: 01621 891974 OP WINDLE COURT LODGE, THE The Withywindle, Celeborn Street, South Woodham Lodge Road, Dykes Chase, Maldon CM9 6HW Ferrers CM3 7BR Advert outside back cover Tel: 01621 858286 OP D Tel: 01245 425980 OP D PD SI LONGFIELD WOODACRE Fambridge Close, Maldon CM9 6DJ 38 D’arcy Road, Tolleshunt Knights, Tiptree CO5 0RR Tel: 01621 857147 OP D Tel: 01621 819769 OP LDA YA

Maldon care homes with nursing

ELMCROFT CARE HOME ST PETER’S COURT Brickhouse Road, Tolleshunt Major, Maldon CM9 8JX Spital Road, Maldon CM9 6LF Tel: 01621 893098 OP D PD LDA YA Tel: 01621 840466 OP D PD LDA MH

90 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Rochford care homes See page 90 for the Service User Bands key

ASHINGDON HALL HAINAULT AVENUE, 3 Church Road, Ashingdon, Rochford SS4 3HZ Rochford SS4 1UH Tel: 01702 545832 OP MH Tel: 01702 575753 LDA YA

BARLING LODGE LITTLE WAKERING HOUSE 399 Little Wakering Road, Little Wakering SS3 0GA 367-369 Little Wakering Road, Little Wakering, Tel: 01702 216132 OP D PD LDA MH SI YA AD Southend-on-Sea SS3 0LB Advert below BROADOAKS Tel: 01702 217535 D LDA MH YA AD 2 Southend Road, Rochford SS4 1HE ROYAL MENCAP SOCIETY Tel: 01702 545888 Advert page 82 OP – ASHINGDON ROAD BROOK CARE HOME SECHA 296 Ashingdon Road, 17 Brook Close, Rochford SS4 1HN Rochford SS4 1TR Tel: 01702 549499 OP D MH Tel: 0808 808 1111 LDA

BROOMHILLS STAMBRIDGE MEADOWS Stambridge Road, Rochford SS4 2AQ Stambridge Road, Great Stambridge, Tel: 01702 542630 OP D PD SI Rochford SS4 2AR Advert outside back cover Tel: 01702 258525 OP DORSET LODGE LTD 5-7 Dorset Gardens, Rochford SS4 3AH SWEYNE COURT Hockley Road, Rayleigh SS6 8EB Tel: 01702 545907 MH Tel: 01268 774530 OP D GOWLANDS Sutton Bridge Farm, Sutton Road, TIMBER GROVE Rochford SS4 1XS London Road, Rayleigh SS6 9DT Tel: 01702 541761 PD LDA SI YA Tel: 01268 780233 PD LDA SI

Rochford care homes with nursing

BADGERS ROSEDALE COURT 53 Rayleigh Avenue, Eastwood, Hockley Road, Rayleigh SS6 8EP Leigh-On-Sea SS9 5DN Tel: 01268 773180 OP D PD SI Tel: 01702 526027 LDA Advert outside back cover GREAT WHEATLEY NURSING HOME 3a Great Wheatley Road, Rayleigh SS6 7AL Tel: 01268 777281 OP LWH 2016 chosen landscape ad_Layout 1 04/10/2016 19:06 Page 1

Little Wakering House specialises in providing a caring and supportive environment for adults, aged 18 to 65 years, who have learning difficulties and/or mental health issues. Our qualified and caring staff treat all residents with dignity, respect and great encouragement.

We take pride in creating a safe and homely environment, where the unique needs of each person are acknowledged and fulfilled.

ServiceLittle WakeringOP Older people House(65+) D Dementia PD Physical disabilityWe LDAcare, Learning you disability, flourish autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs T: (01702) 217535 E: [email protected] W: www.littlewakeringhouse.careAdvertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 91 Southend-on-Sea care homes

AARANDALE LODGE SECHA BIFFINS CARE HOME SECHA 2-4 St Vincent’s Road, Westcliff-on-Sea SS0 7PR 18 Thorpedene Gardens, Tel: 01702 352096 OP D Shoeburyness, Southend-on-Sea SS3 9JB Tel: 01702 292120 OP ABBEYFIELD – ST GEORGE’S HOUSE SECHA Park Terrace, Westcliff-on-Sea SS0 7PH BLAKENEY HOUSE Tel: 01702 331512 OP 33-35 Park Road, Westcliff-on-Sea SS0 7PQ Tel: 01702 335724 ABBOTTSWOOD LODGE LDA YA RESIDENTIAL CARE HOME SECHA BLISS CARE HOME 226 Southchurch Road, Southend-on-Sea SS1 2LS 23 Cobham Road, Westcliff SS0 8EG Tel: 01704 462541 OP D MH Tel: 01702 351267 OP D PD MH ADALAH RESIDENTIAL REST HOME LTD SECHA BOULEVARD LODGE 20 Cliff Road, Leigh-on-Sea SS9 1HJ 163 Southchurch Boulevard, Southend-on-Sea SS2 4UT Tel: 01702 711162 OP D Tel: 01702 808814 OP D LDA MH YA ADMIRAL COURT BRADBURY HOME SECHA Manchester Drive, Leigh-on-Sea SS9 3HP 2 Roots Hall Drive, Southend-on-Sea SS2 6DA Tel: 01702 472288 OP D MH SI YA Tel: 01702 435838 OP D AILSA HOUSE RESIDENTIAL CARE HOME BRAEMAR LODGE RESIDENTIAL CARE HOME 64-66 Genesta Road, Westcliff-on-Sea SS0 8DB 481 Victoria Avenue, Southend-on-Sea SS2 6NL Tel: 01702 346473 OP D Tel: 01702 302914 OP D ALYSON HOUSE SECHA BRAMBLES CARE HOME SECHA 11 Cobham Road, Westcliff-on-Sea SS0 8EG 22 Cliff Road, Leigh-on-Sea SS9 1HJ Tel: 01702 345566 OP D PD LDA SI YA Tel: 01702 472417 OP D ASTRAL LODGE RESIDENTIAL HOME SECHA CATHERINE MILLER HOUSE SECHA 33-35 Ailsa Road, Westcliff-on-Sea SS0 8BJ 13-17 Old Leigh Road, Leigh-on-Sea SS9 1LB Tel: 01702 345409 OP D Tel: 01702 713113 OP D AVONDALE REST HOME SECHA CAVELL LODGE 38 Avondale Drive, Leigh-on-Sea SS9 4HN 5 Blenheim Chase, Leigh-on-Sea SS9 3BZ Tel: 01702 711934 OP D PD Tel: 01702 480660 OP D

BALI HAI CARE HOME SECHA CEDAR LODGE SECHA 14-16 Southbourne Grove, Westcliff-on-Sea SS0 9UR 169 Westbury Road, Southend-on-Sea SS2 4DL Tel: 01702 479867 MH Tel: 01702 301652 LDA BEACON HOUSE CEDARS CARE HOME 18 Albion Road, Westcliff-on-Sea SS0 7DR 14 Sweyne Avenue, Southend-on-Sea SS2 6FQ Tel: 01702 307370 PD LDA MH SI YA Tel: 01202 545967 OP D

BEAUFORT LODGE SECHA CHERRYCROFT 10-12 St Vincent’s Road, Westcliff-on-Sea SS0 7PR 59 Crowstone Road, Westcliff-on-Sea SS0 8BG Tel: 01702 353640 OP D Tel: 0800 840 0313 LDA

92 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Southend-on-Sea care homes continued

CROWSTONE HOUSE HAVENGORE HOUSE RESIDENTIAL Crowstone Avenue, Westcliff-on-Sea SS0 8HT CARE HOME SECHA Tel: 01702 436611 27 Fairfield Road, Eastwood, Leigh-on-Sea SS9 5RZ Advert outside back cover OP D PD SI Tel: 01702 529243 OP D PD MH YA

CROWSTONE MANOR SECHA HEALTH AND HOME LTD – NORTH ROAD 38 Crowstone Road, Westcliff-on-Sea SS0 8BA 148-150 North Road, Westcliff-on-Sea SS0 7AG Tel: 01702 333594 OP Tel: 01702 346465 OP D PD LDA MH SI YA AD CUMBERLAND LODGE HOLLIES, THE 22 Cumberland Avenue, Southend-on-Sea SS2 4LF 70 Canewdon Road, Westcliff-on-Sea SS0 7NE Tel: 01702 602361 MH Tel: 01702 354744 D LDA YA DELAWARE HOUSE KATHRYN COURT Maplin Way North, Shoeburyness SS3 9PS 84 Ness Road, Shoeburyness SS3 9DH Tel: 01702 588501 OP D Tel: 01702 292800 DOLPHIN COURT Advert outside back cover OP D PD SI 179-182 Eastern Esplanade, Thorpe Bay SS1 3AA KIMBERLEY GRACE CARE HOME SECHA Tel: 01702 584088 D PD YA 15-17 Grosvenor Road, Westcliff-on-Sea SS0 8EP ELGIN REST HOME SECHA Tel: 01702 347386 OP D 12-14 Manor Road, Westcliff-on-Sea SS0 7SS KINGSTON HOUSE Tel: 01702 340172 OP D PD SI 43 Woodfield Park Drive, Leigh-on-Sea SS9 1LN FAIRMEAD Tel: 01702 712022 LDA YA 45 Fairmead Avenue, Westcliff-on-Sea SS0 9RY KNOLL, THE Tel: 01702 307370 LDA MH SI 115 Southchurch Boulevard, Thorpe Bay, FAIRVIEW HOUSE Southend-on-Sea SS2 4UR 14 Fairview Drive, Westcliff-on-Sea SS0 0NY Tel: 01702 586684 PD LDA MH Tel: 01702 437555 OP D LABURNUMS SECHA GRANDVILLE LODGE LTD SECHA 20 Chalkwell Avenue, Westcliff-on-Sea SS0 8NA 17-19 Grand Drive, Leigh-on-Sea SS9 1BG Tel: 01702 477898 OP PD LDA SI YA Tel: 01702 470976 OP D LEGRA RESIDENTIAL CARE HOME GRANGE, THE 54 Salisbury Road, Leigh-on-Sea SS9 2JY 122 Crowstone Road, Westcliff-on-Sea SS0 8LQ Tel: 01702 712222 Tel: 01702 432064 MH OP D

HART HOUSE SECHA LIFSTAN WAY CARE HOME 91 Hamstel Road, Southend-on-Sea SS2 4NF 74 Lifstan Way, Southend-on-Sea SS1 2XE Tel: 01702 619611 OP D MH YA AD Tel: 01702 612549 MH YA

HART VIEW SECHA LIGHTHOUSE 4 Valkyrie Road, Westcliff-on-Sea SS0 8BU 403-405 Westborough Road, Westcliff-on-Sea SS0 9TW Tel: 01702 433330 OP D MH YA AD Tel: 01702 308893 LDA MH SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 93 Southend-on-Sea care homes continued

LILACS RESIDENTIAL HOME, THE SECHA NIGHTINGALE HOUSE SECHA 121 Chalkwell Avenue, Westcliff-on-Sea SS0 8NL 69-71 Crowstone Road, Westcliff-on-Sea SS0 8BG Tel: 01702 712457 OP D Tel: 01702 338552 Advert page 5 OP D

MANOR REST HOME PALMERSTON HOUSE CARE HOME 35 Manor Road, Westcliff-on-Sea SS0 7SR 21 Palmerston Road, Westcliff-on-Sea SS0 7TA Tel: 01702 343590 OP D MH Tel: 01702 213553 OP D MAPLIN HOUSE POPPY LODGE CARE HOME SECHA 117-119 Church Road, Shoeburyness, Southend-on- 4 Drake Road, Westcliff-on-Sea SS0 8LP Sea SS3 9EY Tel: 01702 342793 OP D Tel: 01702 297494 OP D PD LDA MH SI YA PRIORY HOUSE MELLOR HOUSE Prittlewell Chase, Westcliff-on-Sea SS0 0SR 80 Station Road, Westcliff-on-Sea SS0 7RQ Tel: 01702 344145 OP D YA Tel: 01702 437350 LDA RAVENSMERE REST HOME MELROSE HOUSE 13-15 Manor Road, Westcliff-on-Sea SS0 7SR 95 Alexandra Road, Southend-on-Sea SS1 1HD Tel: 01702 330347 OP D PD LDA MH SI YA AD Tel: 01702 340682 OP D PD SI

MEMORY HOUSE ROSE MARTHA COURT 6-9 Marine Parade, Leigh-on-Sea SS9 2NA 64 Leigh Road, Leigh-on-Sea SS9 1LS Tel: 01702 482252 Tel: 01702 478245 OP D OP D YA

METEOR REST HOME SECHA SANDRINGHAM SECHA 34-36 Meteor Road, Westcliff-on-Sea SS0 8DG 5-7 Westcliff Avenue, Westcliff-on-Sea SS0 7QR Tel: 01702 352911 Tel: 01702 340518 OP D PD MH SI OP D PD MH SI YA

MEYRIN HOUSE SANDS LODGE 35 Hobleythick Lane, Westcliff-on-Sea SS0 0RP 15 Kings Road, Westcliff-on-Sea SS0 8LL Tel: 01702 340501 Tel: 01702 437111 OP D LDA MH

MILTON HOUSE SILVERSEA LODGE 58 Avenue Road, Westcliff-on-Sea SS0 7PJ 46 Silversea Drive, Westcliff-on-Sea SS0 9XE Tel: 01702 437222 OP D Tel: 01702 480502 OP

NEWBRAE CARE HOME SECHA SOUTHEND BLIND WELFARE 41 Crowstone Road, Westcliff-on-Sea SS0 8BG ORGANISATION SECHA Tel: 01702 430431 OP D Elkington House, 9 Imperial Avenue, Westcliff-on-Sea SS0 8NE NEWHAVEN COMMUNITY CARE Tel: 01702 348200 OP D SI – PHOENIX HOUSE 124 Crowstone Road, SOUTHWOLD HOUSE Westcliff-on-Sea, Southend-on-Sea SS0 8LQ 16-18 Cliff Road, Leigh-on-Sea SS9 1HJ Tel: 01702 337057 LDA YA Tel: 01702 715240 LDA YA

94 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Southend-on-Sea care homes continued

ST EDITH’S COURT WESTBOROUGH ROAD 18 Hillside Crescent, Leigh-on-Sea SS9 1EN 388-390 Westborough Road, Tel: 0800 085 4153 OP D Westcliff-on-Sea SS0 9TN Tel: 01702 349193 LDA ST MARTINS RESIDENTIAL HOME SECHA 59 Imperial Avenue, Westcliff-on-Sea SS0 8NQ WESTBURY CARE HOME Tel: 01702 475891 OP D PD MH SI 161 Westbury Road, Southend-on-Sea SS2 4DL Tel: 01702 617980 OP SUMMERHILL 211 Manchester Drive, WESTCLIFF LODGE LTD SECHA Leigh-on-Sea SS9 3ET 118-120 Crowstone Road, Tel: 01702 343062 OP D PD LDA MH SI YA Westcliff-on-Sea SS0 8LQ Tel: 01702 354718 OP D SUMMERLODGE 20 Grosvenor Road, WESTERLEY RESIDENTIAL CARE HOME Westcliff-on-Sea SS0 8EN FOR THE ELDERLY – WESTCLIFFE-ON-SEA Tel: 01702 343139 OP PD LDA MH SI YA 1 Winton Avenue, Westcliff-on-Sea SS0 7QU Tel: 01702 349209 OP SUMMERVIEW 35 Pembury Road, Westcliff-on-Sea SS0 8DU WESTMINSTER HOUSE RESIDENTIAL CARE LTD Tel: 01702 343062 OP D LDA MH SI YA SECHA 41 Westminster Drive, Westcliff-on-Sea SS0 9SJ SUNFLOWERS Tel: 01702 333034 OP MH AD 37 Pembury Road, Westcliff-on-Sea SS0 8DU Tel: 01702 343062 OP D PD LDA MH SI YA WHITTINGHAM HOUSE Whittingham Avenue, VALKYRIE LODGE Southend-on-Sea SS2 4RH 27 Valkyrie Road, Westcliff-on-Sea SS0 8BY Tel: 01702 614999 OP D Tel: 01702 302642 MH WINDERMERE REST HOME SECHA VICTORIA COURT PRIVATE REST HOME SECHA 23-25 Windermere Road, 127-129 York Road, Southend-on-Sea SS1 2DX Southend-on-Sea SS1 2RF Tel: 01702 465574 OP D Tel: 01702 303647 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 95 Southend-on-Sea care homes with nursing

ADMIRAL COURT MARANATHA RESIDENTIAL HOME Manchester Drive, Leigh-on-Sea SS9 3HP 211 York Road, Southend-on-Sea SS1 2RU Tel: 01702 472288 OP D MH SI YA Tel: 01702 467675 OP

ALEXANDER HOUSE PRIVATE NURSING HOME MOUNTDALE NURSING HOME SECHA 25-27 First Avenue, Westcliff-on-Sea SS0 8HS 59 Mountdale Gardens, Leigh-on-Sea SS9 4AP Tel: 01702 346465 OP D PD LDA MH SI YA AD Tel: 01702 421019 OP D PD LDA YA AD BOSCOMBE LODGE NURSING HOME NAZARETH HOUSE – SOUTHEND SECHA 65 Boscombe Road, Southend-on-Sea SS2 5JD 111 London Road, Southend-on-Sea SS1 1PP Tel: 01702 603444 OP D Tel: 01702 345627 OP BRITANNIA LODGE SECHA 1 Ailsa Road, Westcliff-on-Sea, NORMAN HOUSE NURSING HOME Southend-on-Sea SS0 8BJ 51-53 Elm Road, Shoeburyness, Southend-on-Sea SS3 9PD Tel: 01702 432927 MH Tel: 01702 297217 OP D PD MH BROOKLANDS NURSING HOME 25 Lambeth Road, Eastwood, Leigh-on-Sea SS9 5XR NORTON PLACE Tel: 01702 525375 OP D PD 162 Ness Road, Shoeburyness SS3 9DL Tel: 01702 291221 FERNBROOK HOUSE OP D PD LDA YA 37-47 Fernbrook Avenue, Southend-on-Sea SS1 2QW UPLANDS SECHA Tel: 01702 460364 OP D 27-31 Cobham Road, KENWAY COURT Westcliff-on-Sea SS0 8EG 5 Kenway, Southend-on-Sea SS2 5DX Tel: 01702 352752 OP YA Tel: 01702 440750 PD LDA YA WEST HOUSE LANGLEY LODGE NURSING HOME SECHA 11 St Vincents Road, 39 Imperial Avenue, Westcliff-on-Sea SS0 8NQ Westcliff-on-Sea SS0 7PP Tel: 01702 351267 OP PD SI AD Tel: 01702 339883 OP D

Tendring care homes

ABBEY CARE HOME ANCHOR LODGE RETIREMENT HOME 28 North Road, Clacton-on-Sea CO15 4DA Cliff Parade, Walton-on-the-Naze CO14 8HB Tel: 01255 420660 OP D PD MH Tel: 01255 850710 OP ACORN VILLAGE ARUNDEL HOUSE Mistley Hall, Clacton Road, Mistley, – FRINTON-ON-SEA Manningtree CO11 2NJ 34 Harold Road, Frinton-on-Sea CO13 9BE Tel: 01206 394124 LDA Tel: 01255 852046 LDA ALEXANDRA HOUSE – HARWICH ASHER HOUSE Marine Parade, Dovercourt, Harwich CO12 3JY Third Avenue, Walton-on-the-Naze CO14 8JU Tel: 01255 503340 OP D Tel: 01255 676100 OP

96 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Tendring care homes continued

BAMBURGH HOUSE CAVENDISH CARE HOMES LTD Clacton Road, Thorrington CO7 8JN 26 Kings Road, Clacton-on-Sea CO15 1AZ Tel: 01206 252491 OP YA Tel: 01255 423861 OP D BELAMACANDA CAVENDISH HOUSE 172-174 The Street, Little Clacton, 27 Carnarvon Road, Clacton-on-Sea CO15 6QF Clacton-on-Sea CO16 9LX Tel: 01255 426842 D PD LDA MH SI YA Tel: 01255 862238 OP PD YA CEDARS, THE BELLEVUE RESIDENTIAL CARE HOME 6 Russell Road, Clacton-on-Sea CO15 6BE 51 Church Road, Clacton-on-Sea CO15 6BQ Tel: 01255 433619 Advert page 98 OP D MH Tel: 01255 473976 Advert page 98 OP D MH CHERRY LEAS CARE HOME SECHA BLENHEIM CARE HOME 7 Third Avenue, Clacton-on-Sea CO15 5AP 39-41 Kirby Road, Walton-on-the-Naze CO14 8QT Tel: 01255 221726 OP Tel: 01255 675548 OP D PD SI CHRISLYN HOUSE BRAIN INJURY REHABILITATION TRUST 14 Rosemary Road, Clacton-on-Sea CO15 1NX – COOK CLOSE (DOVER COURT) Tel: 01255 428301 OP D PD LDA MH SI YA 14 Cook Close, Dover Court, Harwich CO12 3UE CLACTON FAMILY TRUST Tel: 01255 240095 PD YA 107-111 Pier Avenue, Clacton-on-Sea CO15 1NJ Advert inside back cover BRANDON HOUSE Tel: 01255 475026 15-19 Jackson Road, Clacton-on-Sea CO15 1JP PD LDA SI YA Tel: 01255 426024 MH CONNEMARA LODGE 106 Walton Road, Kirby-le-Soken, BRENALWOOD CARE HOME Frinton-on-Sea CO13 ODB Hall Lane, Walton-on-the-Naze CO14 8HN Tel: 01255 851896 MH Tel: 01255 675632 OP D PD SI CORNER HOUSE BROOKFIELD RESIDENTIAL HOME 67-69 Wash Lane, Clacton-on-Sea CO15 1DB 7-9 Hayes Road, Clacton-on-Sea CO15 1TX Tel: 01255 432415 Advert page 98 OP PD LDA MH Tel: 01255 427993 OP D CORNER LODGE LTD BROOKLYN HOUSE 185-193 Meadow Way, Jaywick, 22-24 Nelson Road, Clacton-on-Sea CO15 1LU Clacton-on-Sea CO15 2HP Tel: 01255 430324 OP D YA Tel: 01255 220228 Advert page 98 OP D SI BRUNTSFIELD HOUSE COTTAGE RESIDENTIAL CARE HOME, THE 68-70 Wellesley Road, Clacton-on-Sea CO15 3PL 51 High Street, Brightlingsea, Colchester CO7 0AQ Tel: 01255 317191 D LDA SI YA Tel: 01206 303676 D PD LDA MH BUNGALOW, THE COTTAGE WALK, 4 Plains Farm Close, Ardleigh, Colchester CO7 7QU Clacton-on-Sea CO16 8DG Tel: 01206 852010 OP PD LDA SI YA Tel: 07920 005309 PD LDA MH SI YA BUTTERFLY’S CARE HOME CROFT, THE 23 Percival Road, Walton-on-the-Naze CO14 8HH Thorrington Road, Great Bentley, Colchester CO7 8PR Tel: 01255 674902 PD LDA MH YA Tel: 01206 251904 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 97 The Corner House Award Winning Home for the Elderly Our Home is a must viewing when seeking a quality care home for a loved one. • Highly Trained Staff Offering Warm and Friendly Care • Vibrant with Activities, Including Fun Outside Trips • Winners of the Care Team of the Year for their Innovation in Person Centred Care • Beautifully Furnished within a Light and Airy Atmosphere • Delicious Menu Choice from Fresh Produce

67-69 Wash Lane, Clacton-on-Sea, Essex CO15 1DB Tel: 01255 432415/222093 • [email protected] • www.cornerhousecare.co.uk

Corner Lodge Specialist Dementia Care Home We welcome you and your loved ones to visit our beautiful, dynamic and award winning home. • Purpose Built and Designed to Provide Dementia Care in a Comfortable, Bright and Secure Environment • Respectful, Individualised and Quality 24 Hour Care • Award Winning Activities Programme which is Fun, Varied and Exciting. • A “Home” from “Home” Ethos with Excellent Community Links • CCtv Cameras in Communal Areas to Provide Reassurance for Family, Staff and Residents 185-193 Meadow Way, Jaywick Sands, Clacton-on-Sea, Essex CO15 2HP Tel: 01255 220228 • [email protected] • www.cornerlodgecareclacton.co.uk

THE CEDARS • Established & family owned • Relaxed, friendly and comfortable environment • Catering for over 65 year olds • Small home • Dementia & Mental Health Fully registered with the CQC and a member of Essex Independent Care Association Tel: 01255 433619 6 Russell Road, Clacton-on-sea, ESSEX CO15 6BE [email protected] We go out of our way to show we care At our small, friendly care homes in Clacton on Anglian Care Angels Sea we help people stay independent but provide companionship and support with daily needs. Support in your own home St Marks specialises in Dementia care and Bellevue in looking after those with Mental Health Issues. We help and support you to look after your loved one at home, for longer.

We provide a wide range of services from: domestic chores including Laundry & ironing; Companionship; Community interaction; Collection of pension & prescriptions; Paying domestic bills; Shopping and attending appointments; gardening, Animal care; Dog Bellevue Care Home St Mark’s Care Home walking (pending size) General maintenance; Night sitting 51 Church Road, 38 Wellesley Road, service and Chaperoning. Clacton on Sea CO15 6BQ Clacton on Sea CO15 3PW Tel: 01255 473976 Tel: 01255 421750 At Bellevue and St Marks Residential care Home we specialise in elderly Care, Dementia care, Mental Health Care, Day Care or drop in service.

Find out more call us on 01255 421750 and 07944 513612 or email us on [email protected] Registered with the Quality Care Commission (CQC) www.angliancareangels.co.uk

98 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Tendring care homes continued

DANBURY FOUR WINDS 75 Wash Lane, Clacton-on-Sea CO15 1DB 32a Church Road, Brightlingsea CO7 0JF Tel: 01255 426388 PD LDA MH SI YA Tel: 01206 308176 LDA YA DELAMER HOUSE FRINTONDENE CARE HOME 41 Naze Park Road, Walton-on-the-Naze CO14 8JR 4 Third Avenue, Frinton-on-Sea CO13 9EG Tel: 01255 852366 OP Tel: 01255 679635 OP DON THOMSON HOUSE RESIDENTIAL CARE FUTURES CARE HOME HOME 162 Church Road, Brightlingsea, Low Road, Dovercourt, Harwich CO12 3TS Colchester CO7 0QU Tel: 01255 240978 OP PD SI Tel: 01206 305835 PD LDA DOVERCOURT HOUSE RESIDENTIAL CARE GAIRLOCH RESIDENTIAL CARE HOME HOME 11-15 Russell Road, Clacton-on-Sea CO15 6BE 23-25 Fronks Road, Dovercourt, Harwich CO12 3RJ Tel: 01255 422788 OP D Tel: 01255 506010 OP D MH GLENGARIFF RESIDENTIAL HOME DUNEDIN RESIDENTIAL HOME 45 Freeland Road, Clacton-on-Sea CO15 1LX 10 Connaught Gardens East, Tel: 01255 220397 OP D Clacton-on-Sea CO15 6HY Tel: 01255 476484 OP D HAMILTON LODGE TRUST Rectory Road, Great Bromley, Colchester CO7 7JB ELM TREE Tel: 01206 230298 OP PD LDA YA Elm Tree Avenue, Frinton-on-Sea CO13 0AX Tel: 01255 677747 OP D YA HAVEN LODGE 14 Wellesley Road, Clacton-on-Sea CO15 3PP ERNEST LUFF HOMES Tel: 0845 880 2526 LDA MH 2-4 Luff Way, Garden Way, Walton-on-the-Naze CO14 8SW HAVEN RESIDENTIAL CARE HOME LTD, THE Tel: 01255 679212 OP D 27 Penfold Road, Clacton-on-Sea CO15 1JN Tel: 01255 436403 MH YA FAIRLAWNS CARE HOME 41 Wash Lane, Clacton-on-Sea CO15 1UP HOLLAND ROAD Tel: 01255 714503 OP D 48 Holland Road, Clacton-on-Sea CO15 6EL Tel: 01255 474934 PD LDA MH FAIRVIEW 68 Freeland Road, Clacton-on-Sea CO15 1LX HOMEACRE Tel: 0845 880 2526 PD LDA MH 28 Hayes Road, Clacton-on-Sea CO15 1TX Tel: 01255 425365 FIRS, THE OP D Thorpe Road, Kirby Cross, Frinton-on-Sea C013 0NJ JENNY’S HOUSE Tel: 01255 862617 OP PD LDA YA 36 Old Road, Clacton-on-Sea CO15 1HX Tel: 01255 220086 FIVE STACKS RESIDENTIAL CARE CENTRE PD LDA 209 Point Clear Road, St Osyth, KILKENNY RESIDENTIAL CARE HOME, THE Clacton-on-Sea CO16 8JD Advert page 100 6 Third Avenue, Frinton-on-Sea CO13 9EG Tel: 01255 820417 OP D PD LDA MH YA Tel: 01255 672253 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 99 Tendring care homes continued

KINGSTON HOUSE MAITLAND HOUSE 7 Kings Road, Clacton-on-Sea CO15 1BG 33 Church Road, Clacton-on-Sea CO15 6AX Tel: 01255 473513 OP D Tel: 01255 421415 OP LIME COURT MARMORA CARE HOME Lime Avenue, Dovercourt CO12 4DE 4-6 Penfold Road, Clacton-on-Sea CO15 1JN Tel: 01255 506340 OP D Tel: 01255 422719 OP D LIME TREES MEADOW VIEW Sparrows Corner, Harwich Road, 178 Meadow Way, Jaywick, Great Oakley, Harwich CO12 5AD Clacton-on-Sea CO15 2SF Tel: 01255 880281 D PD LDA MH SI Tel: 01255 431301 MH LITTLE PADDOCKS MEADOWCROFT RESIDENTIAL CARE HOME The Street, Little Clacton, Clacton-on-Sea CO16 9LG Steam Mill Road, Bradfield CO11 2QY Tel: 01255 860309 PD LDA Tel: 01206 393879 OP D PD LDA SI YA LODGE CARE HOME MID MEADOWS 82 Kirby Road, Walton-on-the-Naze CO14 8RJ 72-74 Elm Tree Avenue, Frinton-on-Sea CO13 0AS Tel: 01255 850809 OP D PD Tel: 01255 675085 OP PD LDA YA MAGDALEN CLOSE HOSTEL MISTLEY MANOR 1-5 Magdalen Close, Clacton-on-Sea CO15 3LS 2 Long Road, Mistley, Manningtree CO11 2HN Tel: 01255 432951 D PD LDA SI Tel: 01206 233331 OP D PD SI YA Five Stacks Residential Home Ltd. Specialised in providing Respite/Residential and Day Care for the Elderly & Dementia Care & Adults over 18 with Learning/Physical Difficulties.

Five Stacks Residential Home is a family run and owned Home, providing the highest quality residential care services for 15 years in elegant surroundings, respecting dignity and providing choice, independence, fulfilment and privacy for their residents. With all the comforts of home, luxurious lounge areas with satellite television, comfortable and spacious dining areas and many quiet areas, including a conservatory room and sensory area, a community room and shop. The bedrooms are all equipped with furniture and television and offer extreme comfort; all have wash facilities and most have en-suite. Also offering both bath and shower rooms and wet room to accommodate all service users’ needs. Five Stacks pride themselves on the highest quality of care and daily living, including daily activities and fresh home cooking, providing a standard of care that would be good enough for their own family member. To visit or book a taster day please call us on the number below. Tel: 01255 820417 • Email: [email protected] • Web: www.fivestacks.com 209 Point Clear Road, St Osyth, Essex CO16 8JD

100 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Tendring care homes continued

MONDIAL RAMSAY MANOR 3 Old Road, Clacton-on-Sea CO15 1HX Ramsey Road, Ramsey, Harwich CO12 5EP Tel: 01255 420995 LDA MH YA Tel: 01255 880308 OP D OAKLANDS CARE HOME LTD READ HOUSE 34a-34b Church Road, Brightlingsea, 23 The Esplanade, Frinton-on-Sea CO13 9AU Colchester CO7 0JF Tel: 01255 673654 OP PD SI Tel: 01206 305622 OP REGENT HOUSE OAKLEY HOUSE 28-30 Wellesley Road, Clacton-on-Sea CO15 3PP 11 Oakley Road, Harwich CO12 4QZ Tel: 01255 421122 MH Tel: 01255 880281 LDA MH RETREAT, THE OAKS RESIDENTIAL CARE HOME, THE 64 Hall Lane, Walton-on-the-Naze CO14 8HD 14 St Mary’s Road, Aingers Green, Great Bentley, Tel: 01255 675948 LDA Colchester CO7 8NN RIDGEWELL HOUSE Tel: 01206 250415 OP D MH SI 95 Dulwich Road, Holland-on-Sea, Clacton-on-Sea ORCHARDS, THE CO15 5LZ Station Road, Thorrington, Colchester CO7 8JA Tel: 01255 815633 OP D Tel: 01206 250676 LDA MH SI YA ROSIER HOME PENFOLD LODGE 22-24 Harold Road, Clacton-on-Sea CO15 6AJ 8-10 Penfold Road, Clacton-on-Sea CO15 1JN Tel: 01255 427604 OP D MH Tel: 01255 223311 MH ROWLAND HOUSE PENNY POT CARE HOME 7 Rowlands Yard, Main Road, Harwich CO12 4ND 8-16 Alton Road, Clacton-on-Sea CO15 1LB Tel: 01255 880281 PD LDA YA Tel: 01255 424077 OP D SARESTA AND SERENADE Bromley Road, Elmstead Market, Colchester CO7 7BX PETERHOUSE Tel: 01206 827034 Sneating Hall Lane, Kirby-le-Soken, PD LDA SI YA Frinton-on-Sea CO13 0EW SPRING LODGE Tel: 01255 861241 LDA 23 Vicarage Gardens, Clacton-on-Sea CO15 1BU Tel: 01255 420045 POINT CLEAR ROAD, 165 OP St Osyth, Clacton-on-Sea CO16 8JB ST ALBANS HOUSE Tel: 01255 823172 LDA 2 St Albans Road, Clacton-on-Sea CO15 6BA Tel: 01255 221698 PD LDA MH POPLARS 63 Naze Park Road, Walton-on-the-Naze CO14 8LA ST MARK'S RESIDENTIAL CARE HOME Tel: 01255 675557 OP D 38-40 Wellesley Road, Clacton-on-Sea CO15 3PW Tel: 01255 421750 Advert page 98 OP D QUENBY REST HOME Brightlingsea Road, Thorrington, ST MICHAEL’S CARE HOME Colchester CO7 8JH 93 Marine Parade East, Clacton-on-Sea CO15 6JW Tel: 01206 250370 OP D MH Tel: 01255 423688 OP D PD SI

Visit www.carechoices.co.uk for further assistance with your search for care 101 Tendring care homes continued See page 103 for the Service User Bands key

STRONVAR REST HOME WELL HOUSE Church Road, Brightlingsea, Colchester CO7 0QT Chestnut Way, Brightlingsea CO7 0UH Tel: 01206 304007 OP D Tel: 01206 303311 OP D TAMARIND, THE WELLWICK HOUSE 112 Ramsey Road, Dovercourt, 100 Colchester Road, St Osyth, Harwich CO12 4RN Clacton-on-Sea CO16 8HB Tel: 01255 507283 LDA Tel: 01255 823547 LDA TANG HALL RESIDENTIAL HOME WINCHESTER HOUSE 18 Cottage Grove, Bockings Elm, 90 Frinton Road, Frinton-on-Sea CO13 0HJ Clacton-on-Sea CO16 8DH Tel: 01255 678813 OP Tel: 01255 421304 OP D WINSFORD HOUSE TENDRING MEADOWS 43 St Pauls Road, Clacton-on-Sea CO15 6AU The Heath, Tendring, Clacton-on-Sea CO16 0BZ Tel: 01255 424044 OP D Tel: 01255 870900 D PD LDA MH SI WOODBORO RESIDENTIAL CARE HOME TRINITY HOUSE 29-31 Skelmersdale Road,Clacton-on-Sea CO15 6BZ 47 High Street, Manningtree CO11 1AH Tel: 01255 434543 OP D PD MH YA Tel: 01206 394550 LDA WOODROWS SECHA VICTORIA ROAD, 21A 17 Woodrows Lane, Bockings Elm, Clacton-on-Sea CO15 6BH Clacton-on-Sea CO16 8DN Tel: 07920 005309 PD LDA MH SI YA Tel: 01255 433057 OP PD LDA SI WATERS VIEW RESIDENTIAL HOME YORK HOUSE AND ALDERSMORE 85 Harwich Road, Little Oakley, Harwich CO12 5JA 19 York Road, Holland-on-Sea CO15 5NS Tel: 01255 880516 OP Tel: 01255 814333 PD LDA YA

Tendring care homes with nursing

BEACH HUT, THE HAVEN LODGE 9 Huntingdon Way, Clacton-on-Sea CO15 4EZ Reckitts Close, Holland Road, Tel: 01255 223146 PD LDA SI YA Clacton-on-Sea CO15 6PG Tel: 01255 435777 OP D PD LDA MH CARNARVON CARE HOME 22-24 Carnarvon Road, Clacton-on-Sea CO15 6QF LITTLE HOLLAND HALL Tel: 01255 807601 Advert page 80 OP PD YA 339 Frinton Road, Holland-on-Sea CO15 5SS DUCKS HALT Tel: 01255 813402 OP D PD LDA MH 8 Walton Road, Kirby-le-Soken CO13 0DU SEAVIEW HOUSE NURSING HOME Tel: 01255 853930 PD LDA MH YA 14-16 Colne Road, Clacton-on-Sea CO15 1PY EDENSOR NURSING AND RESIDENTIAL HOME Tel: 01255 421480 MH 3-9 Orwell Road, Clacton-on-Sea CO15 1PR SEVEN RIVERS Tel: 01255 423317 OP D PD MH – CARE HOME WITH NURSING PHYSICAL HARVEY CENTRE DISABILITIES – MENTAL HEALTH NURSING HOME Hall Road, Great Bromley, 19-23 The Street, Weeley, Clacton-on-Sea CO16 9JF Colchester CO7 7TR Tel: 01255 831457 OP MH YA Tel: 01206 230345 PD LDA SI YA

102 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Thurrock care homes

A M CARE HOME LTD GALLIMORE LODGE 56-58 Lodge Lane, Grays RM16 2YH Meesons Lane, Grays RM17 5HR Tel: 01375 379134 LDA MH YA Tel: 01375 396174 OP D PD LDA SI YA AVELEY HOUSE HOLLYROSE HOUSE 6 Park Lane, Aveley, South Ockendon RM15 4UD 116 Lodge Lane, Grays RM16 2UL Tel: 01708 863289 LDA Tel: 01375 371940 D MH YA AD BARN AND COACH, THE HOLLYWOOD REST HOME High Road, North Stifford, Grays RM16 5UE 34 Cresthill Avenue, Grays RM17 5UJ Tel: 01375 383543 OP D Tel: 01375 382200 OP D MH YA AD BELMAINE AVENUE, 18 HOMESTEADS, THE Corringham SS17 7TB 216 Southend Road, Stanford-le-Hope SS17 7AQ Tel: 01375 402444 Tel: 01375 360788 LDA LDA BENNETT LODGE LARWOOD Waterson Road, Chadwell-St-Mary RM16 4LD Fullbrook Lane, South Ockendon RM15 5JY Tel: 01708 857354 Tel: 01375 842724 Advert outside back cover OP D LDA LEATHERLAND LODGE BREAKAWAY Darenth Lane, South Ockendon RM15 5LS 23 Park Lane, Aveley, South Ockendon RM15 4UB Tel: 01708 853059 OP D Tel: 01708 861520 OP PD LDA SI YA LONG LANE CEDAR HOUSE 130 Long Lane, Grays RM16 2PR 249-251 Southend Road, Tel: 01375 394649 LDA Stanford-le-Hope SS17 7AB Tel: 01375 768505 OP D MEESONS LODGE (CARE MANAGEMENT GROUP) COLLINS HOUSE 1 Henry De Grey Close, Meesons Lane, Springhouse Road, Corringham SS17 7LE Grays RM17 5GH Tel: 01375 671162 OP D Tel: 01375 383267 LDA DEXTER CLOSE MERRIE LOOTS FARM RESIDENTIAL HOME 44 Dexter Close, Grays RM17 5AU East Tilbury Road, Linford SS17 0QS Tel: 01375 396497 LDA Tel: 01375 673178 OP D EMMANUEL HOUSE MISTLEY MANOR 4 Spencer Walk, Tilbury RM18 8XJ 2 Long Road, Mistley, Manningtree C011 2HN Tel: 01375 850099 LDA Tel: 01206 391488 Advert page 104 OP D PD SI YA FALCON HOUSE MOLLANDS LANE, 117-119 9 Falcon Avenue, Grays RM17 6SB South Ockendon RM15 6DJ Tel: 01375 378813 LDA MH Tel: 01708 851963 OP LDA YA FAMILY MOSAIC AVALON OAK HOUSE Longhouse Road, Chadwell St Mary, Grays RM16 4QP 103 Corringham Road, Stanford-le-Hope SS17 0BA Tel: 01375 841402 PD LDA SI Tel: 01375 673104 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 103 • Specialist dementia care • Superb accommodation for individuals and couples AFFORDABLE • Reablement services • Stylish restaurant and bar RESIDENTIAL CARE • Hair and beauty salon Independent or supported living for seniors • Landscaped gardens in a beautiful, purpose-built, architect • Welcoming reception and lounge areas designed home in a village setting. • CCTV throughout, as CQC recommendation

PLEASE CALL OR VISIT US TODAY TO FIND OUT MORE 01206 391488 • [email protected] • mistleymanor.com Mistley Manor, 2 Long Road, Mistley, Manningtree, Essex CO11 2HN Thurrock care homes continued

ORCHID WHITECROFT, THE 51 Mollands Lane, South Ockendon RM15 6DH Stanford Road, Orsett, Grays RM16 3JL Tel: 01708 851189 LDA YA Tel: 01375 892850 Advert outside back cover OP D SATASH COMMUNITY CARE PROJECT LTD WHITEHALL HOUSE 109-111 Mollands Lane, South Ockendon RM15 6DJ 40 Whitehall Lane, Grays RM17 6SS Tel: 01708 856592 LDA YA Tel: 01375 407054 LDA MH SUNNYSIDE HOUSE LTD WOOLIFERS AVENUE, 38A 130 High Street, Aveley, South Ockenden RM15 4BX Corringham SS17 9AU Tel: 01708 861201 LDA Tel: 01375 640292 PD LDA SI

Thurrock care homes with nursing

BLUEBELL NURSING AND RESIDENTIAL HOME ESTUARY HOUSING ASSOCIATION LTD Stanley Road, Thurrock, Grays RM17 6QY – 1 BRADD CLOSE Tel: 01375 369318 OP D SI South Ockenden RM15 6SA Tel: 01708 670568 OP PD LDA YA CAROLYNE HOUSE Waterson Road, Chadwell St Mary RM16 4LD GRAYS COURT Tel: 01375 843756 Advert outside back cover OP D Church Street, Grays RM17 6EG Tel: 01375 376667 OP D COACH HOUSE, THE 10 Woodward Heights, Woodward Close, WILLOWS LODGE CARE HOME Grays RM17 5RR 82-84 Calcutta Road, Tilbury RM18 7QJ Tel: 01375 396041 OP PD SI YA Tel: 01375 852020 OP D MH SI YA

Uttlesford care homes

BINGS HALL GLENDALE RESIDENTIAL CARE HOME Chelmsford Road, Felsted, Dunmow CM6 3EP 14 Station Road, Felsted CM6 3HB Tel: 01371 820544 OP D Tel: 01371 820453 OP D BROOME END HARGRAVE HOUSE Pines Hill, Stansted Mountfitchet, CM24 8EX 103 Cambridge Road, Stansted CM24 8BY Tel: 01279 816455 OP D YA Tel: 01279 817272 OP D FALCON HOUSE RESIDENTIAL HOME HATFIELD HAVEN SECHA George Green, Little Hallingbury, Hatfield Heath, Stortford Road, Bishop’s Stortford CM22 7PP Bishops Stortford CM22 7DL Tel: 01279 730043 Tel: 01279 658393 OP OP FIORANO HUMFREY LODGE Advert outside back cover Walden Road, Thaxted CM6 2RE Rochelle Close, Thaxted CM6 2PX Tel: 01371 830878 Tel: 01376 831856 LDA YA OP D PD SI

Visit www.carechoices.co.uk for further assistance with your search for care 105 Uttlesford care homes continued

MARANELLO REDBOND LODGE Advert outside back cover Walden Road, Thaxted CM6 2RE Chequers Lane, Dunmow CM6 1EG Tel: 01376 574900 LDA Tel: 01371 873232 OP D PD SI MOUNTFITCHET HOUSE Coltsfield, Stansted CM24 8LH Tel: 0333 321 1932 OP D PD MH

Uttlesford care homes with nursing

CROFT HOUSE CARE HOME MOAT HOUSE, THE Braintree Road, Great Dunmow CM6 1HR Great Easton, Great Dunmow CM6 2DL Tel: 01371 868143 Advert page 80 OP PD Tel: 01371 870192 Advert below OP D

HATHERLEY CARE HOME LTD MOUNTFITCHET HOUSE Chaters Hill, Saffron Walden CB10 2AB Coltsfield, Stansted CM24 8LH Tel: 01799 508080 OP D PD MH SI Tel: 0333 321 1932 OP D PD MH

HIGHFIELD CARE HOME STANLEY WILSON LODGE 9-11 Mandeville Road, Saffron Walden CB11 4AQ Four Acres, Saffron Walden CB11 3JD Tel: 01799 524936 OP D PD SI YA Tel: 01799 529189 OP D

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Care devoted to individual needs

Moat House Care Home in Great Easton, • Residential care near Great Dunmow, provides a range • Dementia care of care services in peaceful rolling Essex • Nursing care countryside. Set in landscaped grounds, residents can enjoy a safe, secure and • Respite care tranquil retirement setting.

Moat House Care Home, Moat Park, Dunmow Road, Great Easton, CM6 2DL. Tel: 01371 870192 www.moathouse-essex.co.uk

106 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Useful local contacts

Council contacts Harlow and Epping office Latton Bush Centre, Southern Way, Harlow Essex County Council CM18 7BL Adult Social Care, County Hall, Market Road, Tel: 01279 418331 Chelmsford CM1 1QH Email: [email protected] Tel: 0345 603 7630 or [email protected] Web: www.essex.gov.uk Mid Essex office Southend-on-Sea Borough Council 32 Wharf Road, Chelmsford CM2 6LU Department for People, Borough Council, Tel: 01245 260911 Civic Centre, Victoria Avenue, Email: [email protected] Southend-on-Sea SS2 6ER Tel: 01702 215008 Laindon office Email: [email protected] Astra House, Christy Way, Southfields Web: www.southend.gov.uk Business Park, Basildon SS15 6TQ Tel: 01268 415914 Thurrock Council Email: basildon-brentwood@alzheimers. Civic Offices, New Road, Grays RM17 6SL org.uk Tel: 01375 652868 Web: www.thurrock.gov.uk Southend office Suite 1, Royce House, 630-634 London Road, Other contacts Westcliff-on-Sea SS0 9HW Tel: 01702 345156 Age UK Essex Email: [email protected] Celebrates, supports and champions older people without prejudice or discrimination. Tendring office Offers advocacy, befriending, advice and Imperial House, Rosemary Road, Clacton-on- support. Services cover all Essex, Southend- Sea CO15 1NZ on-Sea and Thurrock. Tel: 01255 260911 112 Springfield Road, Chelmsford CM2 6LF Email: [email protected] Tel: 01245 346106 Uttlesford office – Locality Office Email: [email protected] 4b Twyford Court, High Street, Web: www.ageuk.org.uk/essex Dunmow CM6 1AE Alzheimer’s Society Tel: 01371 872519 Works to improve the quality of life of people Email: [email protected] affected by dementia. or [email protected] – for locality enquiries only. Colchester office Marylands, 43 Shrub End Road, Colchester Carers Choices CO3 3UE Services to support the carer and the person Tel: 01206 573708 they care for. Email: [email protected] The White House, rear of Council Offices, Kiln Road, Benfleet SS7 1TF Grays Office Tel: 01268 881130 3rd Floor Civic Offices, New Road, Grays Web: www.carerschoices.org RM17 6SL Tel: 01375 413756 Citizens Advice Bureau Email: [email protected] Free independent and confidential advice.

Visit www.carechoices.co.uk for further assistance with your search for care 107 Essex Citizens Advice Bureau South Essex Care and Health Association Tel: 0344 477 0808 (SECHA) and Essex Bed Register Web: www.essexcab.org.uk Promotes first class care for the people who are cared for by members – residential or Thurrock Citizens Advice Bureau nursing care home providers and others who Tel: 0344 477 0808 provide professional care services. Web: www.thurrockcab.org.uk Tel: 01268 784501 Southend-on-Sea Email: [email protected] Tel: 0344 477 0808 Web: www.secha.org.uk Web: www.citizensadvicesouthend.org.uk Southend Mencap Essex Dementia Care Tel: 01702 341250 Provides one-to-one care, companionship Email: southendmencap.advocacy@ and support for people with dementia, to hotmail.co.uk promote good health and an active life. Web: www.southendmencap.org.uk Tel: 01245 363789 Vibrance Email: [email protected] Aims to enable people with a range of Web: www.essexdementiacare.org.uk disabilities to have a greater voice and Essex Independent Care Association presence within their communities. (EICA) Tel: 0208 477 1800 Represents the interests of independent Email: [email protected] social care providers locally, regionally and Web: www.vibrance.org.uk nationally. Tel: 01268 565551 Email: [email protected] Web: www.eica.org.uk Essex Mencap Tel: 07486 316467 Email: [email protected] Web: www.essexmencap.org RVS (Royal Voluntary Service) Essex Helps older people maintain their independence and stay involved in the local community. Tel: 01992 552069 Email: [email protected] Web: www.royalvoluntaryservice.org.uk/essex Southend-on-Sea’s Health and Wellbeing Information Point (SHIP) Southend-on-Sea’s online directory of health and wellbeing information. Web: www.southendinfopoint.org

108 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Age UK Essex

Information and Advice Service – a free and confidential advice service for anyone aged 50 or over, their friends, family, professionals and carers. Through a team of professional advisers we provide up to date information and advice on a range of topics including: welfare benefits, care homes, housing options, social care, bereavement support and Home Help Service – a range of local services. services from housework, shopping and a Tel: 01245 346 106 prescription collection to a sitting service that offers valuable respite for carers Advocacy – designed to support those across the county. who are most vulnerable, or who find Tel: 01245 207 029 themselves at a particularly vulnerable point in their life. It supports individuals Toenail Cutting Service – works across who cannot self-advocate and who the county helping people in later life do not have the right support around to look after their toenails. Our team of them and therefore need support of qualified toenail trimmers have all be a professional advocate to help them trained by the NHS Podiatry Service. A make informed choices and articulate home visiting service is also offered in their needs. various towns and villages across the Tel: 0300 343 5736 county. Tel: 01245 423 333 Telephone Befriending – through a weekly telephone call our telephone Volunteering – there's a number of befriending service provides friendship volunteering opportunities from general and support for anyone over 60 who administration roles to befriending and feels lonely or social isolated. dementia connection volunteers to fundraising volunteers. Tel: 01268 525 353 Tel: 01245 207 011 Dementia Connections – a free service that offers up to 12 hours of Age UK Essex support for anyone who is living with 112 Springfield Road, dementia and needs help to rediscover Chelmsford, Essex CM2 6LF their confidence and try new hobbies Tel: 01245 346 106 and activities. Email: [email protected] Tel: 01621 854 239 Web: www.ageukessex.org.uk

Visit www.carechoices.co.uk for further assistance with your search for care 109 Useful national contacts

Action on Elder Abuse (AEA) Tel: 0844 800 4361 Works to protect, and prevent the abuse of, Email: [email protected] vulnerable older adults. Web: www.carers.org Helpline: 0808 808 8141 Email: [email protected] Carers UK Web: www.elderabuse.org.uk The voice of carers. Advice line: 0808 808 7777 Age UK Email: [email protected] Provides advice, enables independence and Web: www.carersuk.org combats loneliness. National helpline: 0800 169 2081 Compassionate Communities Web: www.ageuk.org.uk Aims to help people develop the skills to address issues raised by end of life and Association of Charity Officers other losses. It also tries to be a helpful, A national umbrella body for benevolent empathic ear. charities. Web: Tel: 0207 255 4480 www.compassionatecommunities.org.uk Email: [email protected] Web: www.aco.uk.net Dying Matters Set up by the National Council for Palliative British Institute of Learning Difficulties Care, the coalition aims to promote (BILD) awareness of dying, death and bereavement. Committed to improving the quality of life The website has a comprehensive support for people with a learning disability. section. Tel: 0121 415 6960 Web: www.dyingmatters.org Email: [email protected] Web: www.bild.org.uk Elderly Accommodation Counsel Helps older people make informed choices Care Choices Helpline about meeting their housing and care needs. Free, independent information and help. Advice line: 0800 377 7070 Searchable website. Email: [email protected] Tel: 0800 389 2077 Web: www.housingcare.org Web: www.carechoices.co.uk Friends of the Elderly Care Quality Commission A charity that supports older people who Independent regulator of care services in have a range of practical needs. England. Tel: 0207 730 8263 Tel: 03000 616161 Email: [email protected] Email: [email protected] Web: www.fote.org.uk Web: www.cqc.org.uk Independent Age Carers Trust Produces a wide range of guides and Works to improve support, services and factsheets for older people, their families recognition for anyone living with the and carers. challenges of caring, unpaid, for a family Advice line: 0800 319 6789 member or friend who is ill, frail, disabled or Email: [email protected] has mental health or addiction issues. Web: www.independentage.org.uk

110 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Marie Curie SANE Helps people living with any terminal Saneline: for advice on mental health issues. illness, and their families. Offers expert care, Tel: 0300 304 7000 guidance and support to help people get the Email: [email protected] most from the time they have left. Web: www.sane.org.uk Web: www.mariecurie.org.uk The Silver Line National Activity Providers Association A 24-hour telephone befriending and advice (NAPA) line. Promotes the importance of activities for Tel: 0800 470 8090 older people. Web: www.thesilverline.org.uk Tel: 0207 078 9375 Email: [email protected] United Kingdom Home Care Association Web: www.napa-activities.com (UKHCA) Professional association of home care National Association of Funeral Directors providers from the independent, voluntary, Web: www.nafd.org.uk not-for-profit and statutory sectors. Helpline: 0208 661 8188 National Society of Allied and Email: [email protected] Independent Funeral Directors Web: www.ukhca.co.uk Web: www.saif.org.uk WidowNet Pension Service, The Established in 1995, the first online Provides information about pensions and information and self-help resource for, and other pensioner benefits. by, widows and widowers. Web: www.gov.uk/dwp Web: www.widownet.org POhWER An independent advocacy agency. Tel: 0300 456 2370 Email: [email protected] Web: www.pohwer.net

Registered Nursing Home Association (RNHA) Campaigns for high standards in nursing homecare. Tel: 0121 451 1088 Email: [email protected] Web: www.rnha.co.uk

Relatives and Residents Association, The Exists for older people needing, or living in, residential care and their families and friends. Helpline: 0207 359 8136 Email: [email protected] Web: www.relres.org

Visit www.carechoices.co.uk for further assistance with your search for care 111 Index

Essex home care providers

1 Stop Rec Ltd 33 Braintree Healthcare Ltd 35 Colchester Community Care Services DCA 37 3HA Care Services 33 Bridgemarsh Residential Comfortcare 37 A Pl+us Caring Service 33 Home 35 Comitis L11 Ltd A1 Home Care 33 Brook Drive 35 T/A Home Instead Abbey Care Solutions Ltd 33 Brook House 35 Senior Care 37 ABK Caring Service Ltd 33 Brooks Care and Nursing Constable Care Ltd 37 Services Ltd 35 Access Dignity Care Ltd 33 Corner House 37 Bruntsfield House 35 Agincare 33 Corner House Home Care 37 Bungalow, The 35 Aldanat Care 33 Cornerstone Care Calvern Care Ltd 35 Services Ltd 39 Alexandra Court 33 Care 360 35 Cosie Care 39 All About U Care Services Ltd 33 Care at Hand Ltd 35 Crocus Community Care 39 All Care 33 Care at Home UK Ltd 35 Crossroads Care Braintree District and Chelmsford 39 Alliance Care and Support Care Just 4U 35 Ltd 33 Crossroads Care Brentwood Caremark Basildon and Districts 39 Allied Healthcare Basildon 33 (Brentwood & Basildon) 37 Crossroads Care Tendring Allied Healthcare Caremark and Colchester 39 Colchester 33 (Chelmsford & Uttlesford) 37 Crystal Care Essex Ltd 39 Alpha Care Solutions Ltd 33 Caremark Damorcare Ltd 39 Anglian Care Ltd (Southend & Rochford) 37 Danbury Care 39 – Rankin House 33 Caremax Homecare Annies Homecare Services Ltd 37 Dengie Care Providers 39 Services Ltd 33 Care Plus Essex Ltd Dennyson Care Ltd 39 AQS Homecare Essex 33 Part of Manor Court Care 35 Destiny 24/7 Care Services Ltd 39 Aspirations Southeast Carerose Cares Ltd 37 Adults 33 Dial-a-Carer Service 39 Carers Choices 37 Audley Homecare 33 Diamond Unique Care Ltd 39 Carewatch (Southend) 37 B PRO Nursing Agency 33 Dimensions Colchester Caring 4 U (UK) Ltd 37 Domiciliary Care Office 39 Bakers’ Villas 35 Caring 4 U (UK) Ltd 37 Divine Care Provider Ltd 39 Balkerne Gardens Trust Care at Home 35 Caring Companions Domiciliary Care Agency of Essex 37 – Autism Anglia 39 Bamburgh Supported Living 35 Caring Direct Ltd 37 E2K Care 39 BC Care Ltd T/A Heritage Christchurch Care Agency 37 East County Care Ltd 39 Healthcare Civicare East Ltd 37 Ebony Healthcare – Epping Forest 35 Services Ltd 39 Clacton Family Trust 37 Better Healthcare Services Ecare Community 39 (Colchester) 35 Class (UK) Ltd 37 Eden Brook Home Care 39 Bloomsbury Home Care 35 Clearwater Care 37 Eleanor Nursing and Blossom Home Care Closer Than Close Social Care Ltd Group Ltd 35 Home Care Ltd 37 – Essex Office 39 Bluebird Care 35 Cloud 9 Care Ltd 37 Emerald Home Care Ltd 41

112 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Advertisers are in bold

Essex home care providers continued

Essex and Suffolk Quality Helping Hands Mayfair Care Services Ltd 43 Care Ltd 41 Chelmsford 42 MD Care Ltd Essex Cares Mid 41 Heritage Staffing Services 42 T/A Kare Plus Basildon 43 Essex Cares North 41 Herts and Essex Meadows 43 Essex Cares South East 41 Independence Mears Care at Home Ltd Office 42 – Laindon 43 Essex Cares South West 41 HF Trust – Pound Lane Mears Care Essex Cares West 41 – Herts and Essex DCA 42 – Loughton 43 Essex Dementia Care 41 Home Instead Senior Care 42 Medical Partnerships Ltd 43 Essex/London 41 Honey Tree Court 42 MiHomecare Ewer House 41 I & S Care 42 – Clacton-on-Sea 44 Excelle Home Care 41 Ideal Home Care Solutions Mike Riglin Nursing Ltd – Head Office 42 (Domiciliary Care Excellence Care 41 Agency) 44 Family Homecare Ltd 41 Independent People Homecare 42 Miss Faith Jennifer Kaye 44 Family Mosaic Domiciliary Montecare Solutions Ltd Care 41 Interserve Healthcare – Colchester 42 – Harwich 44 First Class Care Agency 41 J’s Hospice, The 42 Netteswell Rectory 44 Fitzpatrick Total Home New Partnerships Care 44 Care Ltd 41 Jean Allen Care Services Ltd T/A Home Instead New Partnerships Five Stars Care Ltd 41 Senior Care 43 Lynray and Peach Foley Care Services Ltd 41 Junctions Care Agency Ltd 43 Cottage 44 Nexus Support Ltd 44 Forest Homecare Ltd 41 Kare Plus Chelmsford 43 Nightingale Home Care Forest Homecare Mid K.T.M. Care Ltd 43 Essex 41 Direct Ltd 44 KB Solutionz Ltd 43 Forest Homecare West Nightowls Home Care 44 Essex 41 Kingswood Care Services Ltd North London Homecare & – Head Office 43 Forget Me Not Caring Ltd 41 Support Ltd 44 Kleroo Ltd 43 Gemstone Care Ltd 41 Nurse Plus & Carer Plus (UK) Livability Lifestyle Choices – Colchester 44 Glenavon Care Ltd 41 East Anglia 43 Office – 1 (Beacon Lodge) 44 Glenwood Healthcare Ltd 42 Living Ambitions Ltd Outlook Care Goldleaf Homecare 42 – Essex 43 – Unit 6 Shelduck House, Goldsborough – Maldon 42 London and South East Billericay 44 Domiciliary Care Branch Palmerstone Homecare 44 Green Care Contracts Ltd 42 – Heritage Care Ltd 43 PALS Ltd 44 Green Rose Care Ltd 42 London Care (Basildon) 43 Pathways Care Centre 44 Greenfield Care Ltd 42 London Care (Harlow) 43 PCM Homecare Ltd 44 Guardian Homecare Majestik Healthcare Ltd 43 (Basildon) 42 Peace of Mind Home Manorcourt Homecare 43 Support Ltd 44 Hamelin Trust Community Support Service 42 Manorcourt Homecare 43 Personal Choice Carers at Home Ltd 44 Heart of Gold Ltd Mansion House Residential – Head Office 42 Home 43 Positive Care Services Ltd 44

Visit www.carechoices.co.uk for further assistance with your search for care 113 Essex home care providers continued

Premier Children and Young Rowan House 45 Tendring Care 46 Peoples Care and Rumax Ltd 45 Protection Services Ltd 44 Tranquillity Care Solutions UK Ltd 46 Prestige Nursing and Care Sanctuary Home Care Ltd – Chelmsford 45 – Basildon 45 Treetops 46 Prime Nursing and Care 45 Seaside Cottage 45 U.first Care Head Office 46 Proactive Medicare 45 Seven Rivers Vienna Woods 46 – Care Home with Nursing Pulse Essex 45 Physical Disabilities 45 Vivo Support Ltd 46 Quinn Domiciliary Shalom Health Recruitment Voyage (DCA) Agency Ltd 45 Ltd 45 Clacton-on-Sea 46 Real People Ltd 45 Sidney House Surgery 45 Wecare Ltd 46 Reed Care Services Ltd 45 Simply Together Ltd 45 Weighbridge Court 46 Relatives Relief Ltd 45 Spencer & Arlington 45 Westminster Homecare Ltd Right at Home Billericay, St Georges Ltd 45 (Chelmsford) 46 Brentwood & Havering 45 St Giles 45 Westminster Homecare Ltd Right at Home Colchester (Colchester) 46 and District 45 St Lukes Place 46 Wick Farm Road, 39 46 Right Care (Domiciliary Stable House Colchester 46 Willows SL 46 Care Agency) Ltd 45 Suite 215, Elizabeth Rose Belle 45 House 46 Woodacre 46 Ross Nursing Services Ltd 45 Swan Housing Association 46 Your Life Care Solutions 46

Essex care homes / care homes with nursing

Abberton Manor Nursing Alexandra House Ashpark House 81 Home 86 – Harwich 96 Ashview 70 Abbey Care Home 96 Anchor Lodge Retirement Home 96 Aspen Grange Care Abbotts Care Centre Ltd 89 Home 72, 75 Anisha Grange 71 Acorn House – Laindon 70 Attwood’s Manor Care Anvil House 70 Home 75 Acorn Lodge Care Home 72 Ardtully Retirement Avalon 81 Acorn Village 96 Residence 76 Aveley Lodge 81 Admirals Reach Care Arundel House Ayletts House 79 Home 81 – Frinton-on-Sea 96 Badgers 91 Aldeburgh House 81 Ashbrook Court Care Home Alder House Care Home 89 Bamburgh House 97 Physical Disabilities 87 Asher House 96 Barling Lodge 91 Alderwood Care Home 86 Ashingdon Hall 91 Beach Hut, The 102 Alexandra House And Ashlar House 89 Beeches, The 77 The Lodge 81 Ashley House 79 Beech House – Basildon 70 Alexandra House – Harlow 89 Ashlyn 89 Beechlands 87

114 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Advertisers are in bold

Essex care homes / care homes with nursing continued

Belamacanda 97 Brooklyn House 97 Connemara Lodge 97 Belfry Residential Broome End 105 Corner House 97 Home, The 79 Broomhills 91 Corner Lodge Ltd 97 Bellevue Residential Bruntsfield House 97 Care Home 97 Cottage Residential Care Bungalow, The 70 Home, The 97 Belmont Lodge Care Centre 87 Bungalow, The 97 Cottage Walk, 4 97 Berry's Care Home, The 70 Butterfly’s Care Home 81, 82 Croft House Care Home 106 Bethany House 72 Butterfly’s Care Home 97 Croft, The 97 Bings Hall 105 Cameron House 70 Crouched Friars Residential Blackbrook House 81 Carnarvon Care Home 102 Home 82 Blackthorns 72 Cavendish Care Homes Ltd 97 Cunningham House 87 Blamsters Farm 72 Cavendish House 97 Danbury 99 Blamsters Link 72 Cedars, The 97 Deansbrook Farm 90 Blenheim Care Home 97 Cedar House 70 Delamer House 99 Blossomwood 81 Cedars Residential Care Don Thomson House Boars Tye Farm Residential Home 72 Residential Care Home 99 Home 72 Central Avenue, 2 70 Dorset Lodge Ltd 91 Boucherne Ltd 90 Chalkney House 72 Dovercourt House Bourne House 81 Chaplin Lodge 70 Residential Care Home 99 Bradbury House 72 Cherry Leas Care Home 97 Down Hall Residential Home 90 Brain Injury Rehabilitation Chelmer Valley Care Home 81 Trust – Cook Close Drummonds 72 Chelmsford Nursing Home 81 (Dover Court) 97 Ducks Halt 102 Cheviot Nursing Home 86 Braintree Nursing Home 75 Dudbrook Hall 76 Chignal House 79 Brandon House 97 Dugard Avenue, 26 82 Chrislyn House 97 Bramble Close Habilitation Dunedin Residential Home 99 Unit 87 Clacton Family Trust 97 Eastham 79 Brambles, The 81 Clayburn Lodge 70 Eco Nights 77 Brenalwood Care Home 97 Cleaveland Lodge 82 Edensor Nursing And Brentwood Care Centre 77 Coldwell Villa 82 Residential Home 102 Brewery House 72 Colne House 72 Eight Ash Court Ltd 82 Brewster House 90 Colne Place Residential Eleni House 82 Bridgemarsh Residential Care Home 72 Elizabeth House 77 Home 79 Colne View 75 Elm Cottage 82 Broadoaks 91 Colonia Court Care Elmcroft Care Home 90 Brook Care Home 91 Home 86 Brookes House 76 Conifers – Residential Care Elm House 82 Home for People Elm Tree 99 Brookfield Residential with Learning Home 97 Disabilities 72 Ernest Luff Homes 99

Visit www.carechoices.co.uk for further assistance with your search for care 115 Essex care homes / care homes with nursing continued

Essex Care Consortium Futures Care Home 99 Heywood Lodge 70 – Colchester 82 Gables, The 83 Highfield Care Home 106 Essex Care Consortium Ltd Gairloch Residential Care Hill House 83 – Fordham 82 Home 99 Hilton House 83 Essex Care Consortium Ghyll Grove Care Home 71 – Marks Tey 82 Holland Road 99 Gifford House Care Home Essex Care Consortium 71 Hollymede Cottage 70 – Plume Avenue 83 Glendale Residential Care Homeacre 99 Estoril 90 Home 105 Honey Lane Care Home 87 Estuary Housing Association Glengariff Residential Hopes Green 77 Ltd – 16 Vista Road 70 Home 99 Evelyn May House 70 Howard Lodge Care Glenroyd House 70 Centre 76 Ewer Court 83 Godden Lodge Care Humfrey Lodge 105 Fairlawns Care Home 99 Home 79 Goldenley 77 Hutton Village Care Fairview 99 Home 77 Gowlands 91 Faith Global Links Imola 73 Ventures Ltd 79 Grammar School House 73 Jameson House 83 Falcon House Residential Grange, The 70 Home 105 Jamesons Residential Great Horkesley Manor 83 Care Home Ltd 83 Fenham Lodge 79 Great Wheatley Nursing Jenny’s House 99 Fern Lodge 72 Home 91 Joseph Gardens 73 Fiorano 105 Grovelands Lodge 70 Kacee Lodge 83 Firstlings 90 Hailey House Residential Care Home 90 Keefield 89 Firs, The 99 Hainault Avenue, 3 91 Kilkee Lodge Residential Five Stacks Residential Care Home 73 Hamilton Lodge Trust 99 Centre 99 Kilkenny Residential Care Hargrave House 105 Foley House 72 Home, The 99 Harvey Centre Forest Home 73 – Mental Health Kingston House 100 Forest Place Nursing Home 89 Nursing Home 102 Larchwood Care Home 73 Foxburrow Grange 86 Hatfield Haven 105 Laurels Ltd, The 70 Four Winds 99 Hatfield Peverel Lawns Care Home, The 81 Care Home 81 Franciscan Convent Leonard Lodge 77 Residential Home Hatherley Care Home Ltd 106 Lime Court 100 – Braintree 73 Haven, The 83 Lime Trees 100 Frank Foster House 87 Haven Lodge 99, 102 Little Holland Hall 102 Freda Gunton Lodge Haven Residential Care Residential Home 83 Home Ltd, The 99 Little Millfields 83 Fremnells, 71, The 70, 71 Henderson And Harvard 83 Little Oaks 90 Frintondene Care Home 99 Heron Court 76 Little Paddocks 100 Futures 73 Herondale, 2 70 Little Wakering House 91

116 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Advertisers are in bold

Essex care homes / care homes with nursing continued

Livingstone House 89 Mellows, The 87 Oaklands Care Home Ltd 101 Lodge, The 90 Mercers 84 Oakley House 101 Lodge Care Home 100 Mercers Place 84 Oaks Care Home, The 86 Loganberry Lodge 83 Mid Meadows 100 Ogilvie Court 73 London Road, 86 71 Millard House 73 Oaks Residential Care Home, The 101 Longcroft Residential Mill House 84 Care Home 71 Okeley Care Centre 79 Milton Lodge Retirement Longfield 90 Home 84 Old Rectory, The 84 Longmead Court Nursing Mirabeau 73 Old Shenfield Place 76, 77 Home 75 Mistley Manor 100 Orchards, The 101 Longview 77 Moat House, The 106 Outlook Care – Hedgerows 77 Longwood Place 71 Moorings Nursing Home 79 Paddocks, The Loughton Hall 87 – Braintree 73 Mondial 101 Lugano Residence for Paradise Lodge 79 the Elderly 87 Morley Road, 43a & 43b 84 Parkdale 84 Lychgate House 83 Moulsham Home 79 Parklands Nursing Home 79 Lyons Court Residential Mountfitchet House 106 Care Home 79 Park View 73 Mountnessing Road, 230a 71 Madelayne Court 79 Passmores House 89 Mundy House 71 Magdalen Close Hostel 100 Paternoster House 89 Myland House 84 Maitland House 100 Pathways 84 Nationwide Community Mandalay 90 Care Ltd Peldon Campus 84 Manor Lodge 81 – 3 Cracknell Close 84 Penfold Lodge 101 Mansion House Residential Nationwide Community Penny Meadow 84 Home 90 Care Ltd – 35 Mede Way 84 Penny Pot Care Home 101 Maple Cottage 83 Nayland Lodge 84 Peterhouse 101 Maple House 83 Netteswell Rectory 89 Pinewood & Hollywood 84 Maple Lodge 83 New Copford Place Point Clear Road, 165 101 Maple Manor 83 Residential Care Home 84 Poplars 75 Maple View 84 New Deanery Care Poplars 101 Home, The 73 Marcris House 87 Primecare 71 Maranello 106 Newholme House 79 Prince Edward Duke Of Kent Marillac Care 77 Newlands 84 Court 75 Marmora Care Home 100 New Partnerships Lynray Priory House 75 and Peach Cottage 73 Marsh House 84 Priory Lodge 84 Nightingale Close, 2-4 73 Meadows 73 Progressive Mews 84 Oakdale 77 Meadow View 100 Queens Court Nursing Meadowcroft Residential Oakes, The 71 Home 89 Care Home 100 Oaklands (Essex) 71 Queens Lodge 84

Visit www.carechoices.co.uk for further assistance with your search for care 117 Essex care homes / care homes with nursing continued

Quenby Rest Home 101 Shrub End Lodge 85 Sweyne Court 91 Quiet Waters 76 Signature at The Beeches 77 Sydervelt Lodge 77 Ramsay Manor 101 Silvanna Court 71 Tallis House 87 Rascasse 75 Silverpoint Court Tall Trees 86 Residential Tamarind, The 102 Rawlings House 84 Care Home 77 Tang Hall Residential Home 102 Read House 101 Silversprings 86 Tara Residential Home 76 Rectory Lodge 71 Southborough Care Home 81 Tendring Meadows 102 Redbond Lodge 106 Southminster Residential Third Avenue, 7-9 71 Regent House 101 Home 90 Tidings, The 75 Retreat, The 101 Spring Lodge 101 Timber Grove 91 Revitalise Jubilee Lodge 89 Springfields Nursing Home 86 Totham Lodge Residential Ridgewell House 101 Springfields Residential Home 85 Home for the Elderly 90 Ridings, The 85 Squeaks House Residential Tower Bridge Homes Rosebank 85 Care Home 90 Care Ltd – Sycamore 76 Rose Belle 75 Squirrels, The 76 Treetops 86 Rosedale Court 91 St Albans House 101 Treetops Care Home 87 Rosier Home 101 Stafford Court 77 Trinity House 102 Trippier 85 Rowan House 76 Stafford Hall 77 Tudor House 85 Rowans 85 Stambridge Meadows 91 Tye Green Lodge 89 Rowland House 101 Stanley Wilson Lodge 106 Upshire Residential Home 87 Royal Mencap Society St Andrews Lodge 85 – Ashingdon Road 91 Stanway Green Lodge 85 Valentine House 75 Royal Mencap Society Stanway Villa 85 Valmark House 85 – Churchfields 75 St Dominics Residential Vibrance Saresta and Serenade 101 Home 75 – 1 Parkstone Avenue 79 Scarletts 85 Step Down 77 Vibrance – 24A Corporation Road 81 Schumey's Corner 90 St Fillans Care Centre 86 Vibrance Seaview 85 St George’s Witham – 138-138A Mason Way 87 Nursing Home 75 Seaview House Nursing Victoria Road, 21a 102 St Joseph’s Nursing Home 81 Home 102 Villeneuve House 90 Seton Care Home 76 St Mark's Residential Care Home 101 Wakes Hall 85 Seven Arches Nursing St Mary’s Court 75 Walsingham Support Home 77 – 97 Luncies Road 71 St Michael’s Care Home 101 Seven Rivers Waters View Residential – Care Home with Nursing Stonecroft 75 Home 102 Physical Disabilities 102 St Peter’s Court 90 Weald Hall Residential Sewardstone Close, 1 89 Sunny Lodge 85 Home 87 Shernbroke Hostel 87 Swan Care Residential Well House 102 Sherrell House 89 Home 90 Wellwick House 102

118 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Advertisers are in bold

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Welshwood Manor 86 Willowmead Care Home 75 Woodbury Court 71 Wensley House Residential Willow Tree Lodge 81 Woodland Grove 87, 89 Home 87 Winchester House 102 Woodlands Residential Westacres 71 Windle Court 90 Home for Ladies 85 Whiteheather 85 Winifred Dell Care Centre 76 Woodland View 86 Willow Bay 79 Winsford House 102 Woodrows 102 Willow Court 87 Woodacre 90 Yarra Family Resource 85 Willowcroft 87 Woodboro Residential York House and Willow Health Ltd 85 Care Home 102 Aldersmore 102 NEED HELP IN YOUR SEARCH FOR CARE? With so many providers to choose from, where do you start? • find care providers quickly and easily • search by location and care need www.carechoices.co.uk • information on care quality • links to inspection reports • additional care provider information, photos and direct website links • brochure requests Developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Southend-on-Sea home care providers

1st Care Nursing Ltd 47 Dolphin Court 47 Mihomecare Adonai Supported Housing Doris Jones Ltd 47 – Southend-on-Sea 48 Ltd 47 ECC Care 47 Redspot Homecare Affinity Trust ENS Recruitment Ltd 47 (Essex) Ltd 48 – Domiciliary Care Agency Royale Carers Ltd 48 – Southend and Essex 47 Estuary Community Support and Supported Living Allied Care and Nursing 47 Services 47 SAS Support and Solutions Ltd 48 Ashley House 47 Estuary Healthcare 47 Shaf Lodge 48 Barnabas House 47 Field Lane Domiciliary Agency, The 47 Bluebird Care Southend LD Cluster 48 Health and Home DCA 47 (Southend & Rochford) 47 Southend Therapy and Care Company, The 47 Home Instead Senior Care 47 Recovery Team (Start) 48 Care Connected Ltd 47 Home Sweet Home SPDNS Nurse Care Reablement Services 47 Caring Carers Ltd 47 Community Interes HomeCare Professionals Company (CIC) 48 Choices Healthcare Ltd 47 (Essex) Ltd 48 Summercare Concept Care Solutions 47 JM Carehomes Ltd 48 – Head Office 48 Creative Care Services Ltd 47 Kolours Healthcare 48 Surecare (Southend) 48 De Vere Care Mencap Domiciliary Care – Southend-on-Sea 47 Southend 48 Trends Healthcare 48

Visit www.carechoices.co.uk for further assistance with your search for care 119 Southend-on-Sea care homes / care homes with nursing

Aarandale Lodge 92 Elgin Rest Home 93 Newbrae Care Home 94 Abbeyfield Fairmead 93 Newhaven Community – St George’s House 92 Fairview House 93 Care – Phoenix House 94 Abbottswood Lodge Fernbrook House 96 Nightingale House 94 Residential Care Home 92 Grandville Lodge Ltd 93 Norman House Nursing Adalah Residential Rest Home 96 Home Ltd 92 Grange, The 93 Norton Place 96 Admiral Court 92, 96 Hart House 93 Palmerston House Ailsa House Residential Hart View 93 Care Home 94 Care Home 92 Havengore House Poppy Lodge Care Home 94 Alexander House Private Residential Care Home 93 Priory House 94 Nursing Home 96 Health and Home Ltd Alyson House 92 – North Road 93 Ravensmere Rest Home 94 Astral Lodge Residential Hollies, The 93 Rose Martha Court 94 Home 92 Kathryn Court 93 Sandringham 94 Avondale Rest Home 92 Kenway Court 96 Sands Lodge 94 Bali Hai Care Home 92 Kimberley Grace Care Silversea Lodge 94 Beacon House 92 Home 93 Southend Blind Welfare Beaufort Lodge 92 Kingston House 93 Organisation 94 Biffins Care Home 92 Knoll, The 93 Southwold House 94 Blakeney House 92 Laburnums 93 St Edith’s Court 95 Bliss Care Home 92 Langley Lodge Nursing St Martins Residential Home 95 Home 96 Boscombe Lodge Summerhill 95 Nursing Home 96 Legra Residential Care Home 93 Summerlodge 95 Boulevard Lodge 92 Lifstan Way Care Home 93 Summerview 95 Bradbury Home 92 Lighthouse 93 Sunflowers 95 Braemar Lodge Residential Care Home 92 Lilacs Residential Home, Uplands 96 The 94 Brambles Care Home 92 Valkyrie Lodge 95 Manor Rest Home 94 Britannia Lodge 96 Victoria Court Private Maplin House 94 Brooklands Nursing Home 96 Rest Home 95 Maranatha Residential Westborough Road 95 Catherine Miller House 92 Home 96 Westbury Care Home 95 Cavell Lodge 92 Mellor House 94 Westcliff Lodge Ltd 95 Cedar Lodge 92 Melrose House 94 Cedars Care Home 92 Westerley Residential Care Memory House 94 Home for the Elderly Cherrycroft 92 Meteor Rest Home 94 – Westcliffe-on-Sea 95 Crowstone House 93 Meyrin House 94 West House 96 Crowstone Manor 93 Milton House 94 Westminster House Residential Care Ltd 95 Cumberland Lodge 93 Mountdale Nursing Home 96 Delaware House 93 Nazareth House Whittingham House 95 Dolphin Court 93 – Southend 96 Windermere Rest Home 95

120 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Thurrock home care providers

A K Supported Housing Homecare Reablement Sesnha Care 49 Outreach Service 49 Team 49 Starbrooke Care Services Affable Care Head Office 49 John Stanley Thurrock 49 Ltd 49 Akaba Social Uk Ltd 49 Magnolia Care Disability Stonyrose Ltd 49 Services Ltd 49 Alwen Grove 49 Take 4 Care Ltd 49 MCCH Society Ltd 49 Aveley House Temp Exchange Ltd 49 (Arcany Road) 49 Mountaincare Ltd 49 Thurrock Lifestyle Aveley House (Park Lane) 49 Naidcare 49 Solutions 49 Beeches, The, 45 49 Professional Care Services 49 Triangle Community Services 49 Denise Quality Care Regents Care Services 49 Services Limited 49 Rossycare Ltd 49 Upso Healthcare 49

Thurrock care homes / care homes with nursing

A M Care Home Ltd 103 Estuary Housing Association Merrie Loots Farm Ltd – 1 Bradd Close 105 Residential Home 103 Aveley House 103 Falcon House 103 Barn And Coach, The 103 Mistley Manor 103 Family Mosaic Avalon 103 Belmaine Avenue, 18 103 Mollands Lane, 117-119 103 Gallimore Lodge 103 Bennett Lodge 103 Oak House 103 Grays Court 105 Bluebell Nursing And Orchid 105 Residential Home 105 Hollyrose House 103 Satash Community Care Breakaway 103 Hollywood Rest Home 103 Project Ltd 105 Carolyne House 105 Homesteads, The 103 Sunnyside House Ltd 105 Larwood 103 Cedar House 103 Whitecroft, The 105 Leatherland Lodge 103 Coach House, The 105 Whitehall House 105 Collins House 103 Long Lane 103 Willows Lodge Care Dexter Close 103 Meesons lodge Home 105 (Care Management Group) Emmanuel House 103 103 Woolifers Avenue, 38a 105

WHAT ARE THE CARE OPTIONS? HOWWHAT WILL ARE ITHE KNOW CARE WHICH OPTIONS? TO CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 121 Advertisers are in bold

Other advertisers

A Class Care 32 Croll Group, The 82 Ranc Care 58, 76, 77 & 88 Anglian Care Angels 98 Damor Limited 34 Retirement Villages 106 AMS Care Inside front cover East of England (COOP) 56 Romford Grange 80 Friends of the Elderley 85 Barchester 88 Runwood Homes Bluebird Care 24 Four Seasons 80 Outside back cover Bupa 80 Helping Hands 36 Sesnha Care 50 Ladyville Lodge 80 Care Choices 8, 18, 30, 36, St Elizabeth's Care 48, 57, 72, 74, 86, 95, Mi Homecare 38 Home 68 119 & 122 Nellsar 78 Triangle Community Care Select 11, 21, 50, Services 36 Opal Care 72 54, 106 & 121 Willow Park Farm Patmark Care 40 Carewatch 28 Inside back cover Purely Care 40 Clacton Family Trust Willow Park Resource Centre Inside back cover Quantum Care Homes 88 Inside back cover NEED HELP IN YOUR SEARCH FOR CARE? With so many providers to choose from, where do you start? • find care providers quickly and easily • search by location and care need www.carechoices.co.uk • information on care quality • links to inspection reports • additional care provider information, photos and direct website links • brochure requests Developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Care Choices Limited has taken every Publisher: Robert Chamberlain. care to ensure that the information Director of Sales: David Werthmann. contained in this Directory is accurate at the time of print. The company cannot accept responsibility for any errors or Head of Editorial: Emma Morriss. omissions in the publication, including if an organisation Editor: Angharad Jenkins. varies from the information included in an advertisement, Content Editor: Emma Cooper. the editorial or the listings. Care Choices Limited does not Regional Team Manager: Russell Marsh. endorse or support any particular organisation included in the Directory. ©2017 Care Choices Limited. Care Choices Regional Team Supervisor: Vanessa Ryder. Limited reserves all rights in the titles Care Choices and National Sales Manager: Paul Leahy. HOMES Directories and their design. Senior Sales Executives: Mark Dalton, Elaine Green. ISBN 978-1-911437-26-0 Sales Executive: Kara Morrallee. Ref. No: 4001/Essex20/0117 Reproduction of any part of Director of Creative Operations: Lisa Werthmann. this publication in any form without the written permission Studio Manager: Jamie Harvey. of Care Choices Limited is prohibited. Designer: Holly Cornell. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Creative Artworker: Bobbie Johnson. Tel: 01223 207770. www.carechoices.co.uk Marketing Administrator: Leah Callaghan-Fowler.

122 This Directory’s helpline 0800 389 2077 – assistance with finding care and support WilloW ParK WilloW ParK reSoUrce ceNTre Farm at Willow Park resource centre our aim is to always provide at our fabulous farm venue we will teach you how to interact stimulation through a wide range of enjoyable activities. with our animals which will include pigs, goats, alpacas, rheas, our trained staff are here to help each individual reach their chickens, ducks and lots more. you can help collect the eggs personal goals through a fun-filled learning process, helping to and learn how to size and pack them. you will learn husbandry, build their self-confidence. including feeding, animal care, grooming, incubation, birthing, This can be achieved through any of our workshops such as arts mucking out, milking goats and much more. and crafts, or Gardening. or in one of our Sensory rooms. in our “miniature area” you can spend time exploring your senses in addition to this we have the Hydrotherapy Pool, Swim Spa by feeling, holding and cuddling the rabbits and guinea pigs. and new state of the art Gymnasium, not to mention our large you can also watch out for native birds at the wild bird feeding Theatre space with stage and lighting. area and note which birds you have seen throughout the day. all of this under one roof. There really is no better place to go than Willow Park resource centre.ou want to.... Willow Park Resource Centre, Willow Park, Willow Park Resource Centre, Willow Park, The Street, Weeley, Essex CO16 9JE The Street, Weeley, Essex CO16 9JE Please telephone: (01255) 831302 for more details. Please telephone: (01255) 831302 for more details. www.willowparkresourcecentre.co.uk www.willowparkresourcecentre.co.uk

domicilary care Practical Support • Shopping • Preparing and cooking meals & SUPPorTed liViNG • cleaning and tidying the home – if you are unable to complete these tasks yourself, in order to maintain your independence our carers can just be on hand to offer support where required. • laundry and ironing. • Help with organising trips out such as meeting friends and family • Support with paying household bills. Company as part of our social companionship service, your carer will spend time with you, whether that is spent sitting and chatting, watching television or going for short walks, they will be able to provide the company and reassurance that you need. If you require any further information please contact the manager on (01255) 689226 www.cftcare.co.uk

clacToN Family TrUST We offer a range of services and support, enabling and empowering individuals with learning disability (aged 16+) to live a fulfilling life of their choice in their local community. We can support individuals with a wide range of learning disabilities, including those with additional specialist support needs, or complex physical, sensory and healthcare needs. 107-111 Pier Ave, Clacton on Sea, Essex CO15 1NJ Tel: 01255 475026 www.clactonfamilytrust.com

ESSEX CARES DIR. AD b (oct 16).indd 1 21/10/2016 15:30 Dolly’s happy she found a place she could call home.

Companionship was top of Dolly’s list Runwood are here to do what we do best - when she felt a care home was the care. next step in her life. With friendship came confidence, happiness and a We have 31 Quality Care Homes across sense of wellbeing, in fact Dolly felt Essex offering the following services: completely at home. l Residential Care and Nursing Care Which care home did she choose? l Residential Dementia Care and Nursing Runwood. They offered all the care Dementia Care she needed and the independence l Day Care she loved - and of course when Dolly’s l Short Stay/Respite Care happy, we’re happy too.

For general enquiries only Mon-Fri during the hours 9.00am - 5.oopm call us free on 0800 412 5660 This number may also be used after office hours for bed vacancy enquiries. RunwoodHomes.co.uk

Runwood FP.indd 1 04/09/2015 12:31