Emergency Procedures in the JLT Free Zone Guidelines for occupants, visitors and all relevant stakeholders
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub-developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Contents
Emergency Guidelines and Best Practices
Contact information
1. Emergency: Bomb Threat
2. Emergency: Civil Disturbance
3. Emergency: Earthquake
4. Evacuation
5. Evacuation for People with Disabilities
6. Emergency: Explosion
7. Emergency: Fire
8. Emergency: Flooding
9. Emergency: Hazardous Materials Incident
10. Emergency: Medical Conditions
11. Emergency: Power Outage
12. Emergency: Severe Weather
13. Emergency: Suspicious Package or Object
14. Emergency: Threatening and Violent Behaviour
15. Blackmail, extortion, kidnap and threats to kill
16. Closedown Procedures
17. Sexual Harassment
18. Alcohol and Drugs
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Emergency Guidelines and Best Practices
Emergencies, disasters, accidents, injuries and crime can occur at any time without warning.
The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub-developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency.
It is the responsibility of tower developers and Owners Associations to ensure that those working and living in their towers are aware of the correct emergencies procedures, meeting points and contact information for their respective towers.
If you have questions about a unique situation that is not covered in this guidance manual, need additional emergency information, or would like to provide feedback, please email [email protected]
Preparing for Emergencies
Keep enough emergency supplies in your office or car (medication, flashlight, comfortable shoes, bottled water, food, batteries, and portable FM radio) for up to seventy-two hours in case of a serious emergency Develop your own, specific procedures for your office/tower and ensure they are visible and employees are aware of them. If you are a resident, ensure that you are aware of your tower’s procedures. If in doubt, ask your respective tower management team. Tower management must ensure training on these procedures is conducted quarterly or upon changes to the immediate operating environment. Become familiar with the quickest exit routes from your office/apartment/tower and alternate routes. Emergency Evacuation Maps are displayed adjacent to the elevators on every floor. Locate the nearest fire extinguisher and Manual Call Point (MCP) station and register for an evacuation drill procedure awareness training course through your building management Advice on other emergency training courses such as cardiopulmonary resuscitation, first-aid or emergency response is also available. Please coordinate with your building management team Prepare a plan for yourself, your business and your family specifying what to do, where to go and how to cope until you are all able to get home. Designate an out- of-emirate relative or friend to act as a contact for separated family members Memorise or add the JLT Security Emergency phone number to your mobile phone - 04 423 2999
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Contact Information
In the event of an emergency (i.e. fire) always call the Dubai Civil Defence/Police immediately before informing the JLT 24/7 Security Control Room Emergency Number.
999 Dubai Police & Medical Services
997 Dubai Civil Defence – FIRE
04 423 2999 JLT Security Emergency Number Calls are attended by the security team members of the JLT ` 24/7 Security Control Room, who will coordinate onsite resources and facilitate external emergency services, when and where required.
Give the following information: 1. Caller details – name and contact details. 2. Type of incident – e.g. Fire and severity of the incident 3. Exact location of the incident (including cluster, tower name, floor and office/apartment) 4. Details of the incident
04 423 2995 JLT 24/7 Security Non-Emergency Number
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Emergency: Bomb Threat
Threat by Telephone
Do not hang up. Remain calm Take the caller seriously. Assume the threat is real If you have a digital phone, look for originating number Ask questions using the checklist below as a guide Do not use a mobile phone, two-way radio, or any wireless communication device, as it can trigger the bomb Have a co-worker call 999 and 04 423 2999 or do so yourself immediately after hanging up Inform your supervisor if you need time away due to the stress caused by the threat
Bomb Threat Checklist
When is the bomb going to explode? Where is it right now? What does it look like? What kind of bomb is it? What will cause it to explode? Why are you doing this? Did you place the bomb? What is your name? What is your address? Exact wording of threat Name of caller (if known) Number from which call originated Male or female Nationality Age Name of recipient of call Number at which call was received Time Date
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Bomb Threat Checklist Form
Caller's Voice and Tone
calm normal ragged angry distinct clearing excited slurred throat slow nasal deep soft stutter breathing loud lisp accent laughter raspy voice crying deep disguised cracked familiar others
Background Sounds
street noises office machinery animal noises factory machinery clear voices static PA system music local house noises long distance motor booth other
Threat Language
well spoken incoherent foul taped irrational message read by threat maker
Threat by Mail
Call the Dubai Police on 999 then JLT 24/7 Security Emergency Number on 04 423 2999 See Suspicious Packages and Objects sections of this guide
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Emergency: Civil Disturbance
Civil disturbances include riots, strikes, demonstrations, threatening individuals or groups of people that have become significantly disruptive and have or may have caused: property damage, disruption to normal life or physical attacks against people.
Demonstrations are visible actions designed to advocate a position on a particular issue. Most are peaceful and only occasionally cause an inconvenience. They become problematic when they obstruct or threaten businesses or individuals.
In Case of Civil Disturbance or Demonstration
Avoid provoking or obstructing demonstrators Secure your area (lock doors and safes; remove files, vital records, and expensive equipment) Avoid area of disturbance Continue with normal routines as much as possible. If the disturbance is directly outside your home, office or shop, stay away from windows and doors.
If you or co-workers feel threatened or you feel there is a possibility of property damage or violence please call:
999 Dubai Police
04 423 2999 JLT 24/7 Emergency Number
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Emergency: Earthquake
An earthquake is the sudden, rapid shaking of the earth, caused by the breaking and shifting of subterranean rock as it releases strain that has accumulated over a long period of time.
Earthquakes do not give any pre-warning; it is therefore vitally important that you, your family or co-workers know what to do should an earthquake occur.
Earthquakes may cause damage to lifts, stairs, power and other essential services including emergency responders, therefore it is good practice to have some emergency supplies for your office or home that will last approximately 72 hours (more advice can be found in the opening section of this guidance manual.)
Earthquakes can cause secondary emergency incidents such as fire or flooding. As a result, the fire alarm and sprinkler system may activate. Once the shaking stops, react to these as appropriate.
When the shaking has stopped, you should not automatically evacuate the building and get into your car to leave the area. Severe traffic congestion often occurs after earthquakes which may affect JLT resources and emergency services responding to incidents.
The recommended immediate action to take during an earthquake is to:
DROP to the ground Take COVER by getting under a sturdy desk or table HOLD ON to your shelter and prepare to move with it until the shaking stops
Inside a Building
Move away from external walls, windows and internal glass Place yourself beside internal supporting walls or at the corners of internal walls. Door arches and frames also offer good protection. Check nothing can fall on you from above Do NOT immediately evacuate the building - wait for the shaking to stop Do not use elevators and emergency stairs
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Outdoors
DROP COVER AND HOLD ON Stay in an open area away from trees, buildings, walls, power lines and any substantial structure Do not enter any building or structure Once the shaking has stopped, move to your nearest assembly point and wait for further instructions
Driving/Passenger in a vehicle
SAFELY pull over to the side of the road and apply the parking brake Avoid any overhead dangers such as flyovers, power lines and signage Stay inside the vehicle until the shaking stops Assess any immediate danger then proceed with caution
After Shaking Stops
Be prepared to evacuate if notified to do so. The decision to evacuate a building will be based on the severity of the earthquake and the damage to the buildings Be prepared for aftershocks Do not use mobile or landline phones except to report serious injuries If personnel are instructed to evacuate, see Evacuation section of this guide Assist in the building evacuation of people with special needs Tune portable radios for local updates, and follow instructions given The JLT Security Department, tower management and security will provide instructions for immediate action by means of door-to-door alerts, public addresses via loud speakers and fire alarms Do not enter any building that is deemed to be or appears unsafe. Leave the area if you smell gas or fumes from other chemicals Help injured or trapped people. Give first aid where appropriate, if trained to do so. Do not move the seriously injured unless they are in immediate danger of further injury. Call for help
What are the Biggest Dangers?
Falling objects (pictures, items in cupboards and on shelves, ceiling tiles and fixtures, furniture, file cabinets, and bookshelves) Swinging doors and broken windows Fires (from broken natural gas lines or electrical short circuits)
Who to call?
If there are serious injuries:
Call – 999 & 04 4232999
Give the following information:
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Caller details – name and contact details Type of incident – e.g. fire and severity of the incident Exact location of the incident (including cluster, tower name, floor and office/apartment number) Details of the incident Details of those involved and any casualties including type of injuries/severity Whether or not the Emergency Services have been called already Evacuation
It is ultimately every individual’s responsibility to ensure that they are fully aware of what to do in the event of an emergency.
Take the time to familiarise yourself with your primary and secondary emergency routes together with the fire-fighting and other emergency equipment in your immediate vicinity.
Emergency evacuation maps are usually located in the lift lobby. Ensure you take the time to study the map.
When the evacuation alarm sounds, leave using your closest exit and report to your designated Assembly Point. If there is time, close windows and doors and if possible, carry out your Emergency Closedown Procedure (if applicable) for safeguarding essential equipment and information.
Evacuation of a Building
Walk - do not run Do not use elevators Seek out people with special needs and provide assistance (Dubai Civil Defence will provide assistance if required – call 997) Follow the emergency exit signs and then move to your dedicated assembly point. Ensure that all of your colleagues/family or friends are accounted for – then report to the Assembly Point coordinator If you cannot return to your building, wait for further information or instructions from the Dubai Civil Defence, Dubai Police or other emergency service personnel.
Jumeirah Lakes Towers; Assembly Points
Each Cluster in JLT has their own assembly point; please take the time to check your Assembly Point location using the table below:
TOWER NAME Plot # ASSEMBLY POINT Almas Tower A0 A0 - AP Cluster-A New Dubai Gate 2 A1 A1 - AP Laguna Tower (Movenpick) A2 A2 - AP Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Lake Side Residence A3 A3 - AP Cluster-B Wind Tower II B1 B1 - AP Lake View Tower B2 B2 - AP Wind Tower 1 B3 B3 - AP Cluster-C Fortune Tower C1 C1 - AP Gold Crest Executive Tower C2 C2 - AP The Palladium C3 C3 - AP Cluster-D Indigo Tower D1 D1 - AP Lake Terrace D2 D2 - AP Lake City Tower D3 D3 - AP Cluster-E Global Lake View E1 E1 - AP Al Shera Tower E2 E2 – AP SABA 1 Office E3 E3 - AP Cluster-F F1 F1 F1 - AP HDS Tower F2 F2 - AP Indigo Icon F3 F3 – AP Cluster-G Dubai Arch G1 G1 - AP Jumeirah Business Centre 1 G2 G2 - AP Jumeirah Business Centre 9 G3 G3 – AP Cluster-H Jumeirah Business Centre 7 H1 H1 - AP Concorde Tower H2 H2 - AP Jumeirah Business Centre 8 H3 H3 - AP Cluster-I Silver Tower (AG) DMCC I1 I1- AP Platinum Tower I2 I2- AP Gold Tower (AU) DMCC I3 I3- AP Cluster-J Gold Crest View 2 J1 J1- AP
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
J2 J2 J2- AP Bonnington Tower J3 J3- AP Cluster-K Vue De Lac K1 K1- AP Vue De Lac K2 K2- AP Vue De Lac K3 K3- AP Cluster-L L1 L1 L1- AP Dubai Star L2 L2- AP Ikon 2 Tower L3 L3- AP Cluster-M HDS Business Tower M1 M1- AP M2 M2 M2- AP Ikon 1 Tower M3 M3- AP Cluster-N The Dome N1 N1- AP Lakepoint N2 N2- AP Jumeirah Business Centre 4 N3 N3- AP Cluster-O Reef Tower O1 O1- AP O2 O2 O2- AP Madina Tower O3 O3- AP Cluster-P Armada Tower P1 P1- AP Armada Tower P2 P2- AP Armada Tower P3 P3- AP Cluster-Q SABA Twin Towers 3 Q1 Q1- AP New Dubai Gate 1 Q2 Q2- AP SABA Twin Tower 2 Q3 Q3- AP Cluster-R Al Waleed Paradise R1 R1- AP Mag 214 R2 R2- AP Al Saqran Tower R3 R3- AP Cluster-S Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Green Lake 1 S1 S1- AP Green Lake 2 S2 S2- AP Green Lake 3 S3 S3- AP Cluster-T Fortune Executive T1 T1- AP 1 Lake Plaza T2 T2- AP Mercure Grand T3 T3- AP Cluster-U Al Seef Tower 3 U1 U1- AP Al Seef Tower 2 U2 U2- AP Tamweel Tower U3 U3- AP Cluster-V Jumeirah Business Centre 2 V1 V1- AP Gold Crest V2 V2- AP V3 Tower V3 V3- AP Cluster-W Jumeirah Business Centre 5 W1 W1- AP Tiffany Tower W2 W2- AP Liwa Heights W3 W3- AP Cluster-X Jumeirah Bay X1 X1- AP Jumeirah Bay X2 X2- AP Jumeirah Bay X3 X3- AP Cluster-Y Jumeirah Business Centre 3 Y1 Y1- AP Lake Shore Tower Y2 Y2- AP Swiss Tower Y3 Y3- AP Cluster-Z Jumeirah Lake Apartments Z1 Z1- AP Anantara Hotel & Spa Z2 Z2- AP Jumeirah Lake Offices Z3 Z3- AP
Alternate Assembly Points
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
In the event of a major incident your closest Assembly Point may be blocked or not suitable for use. Ensure that you are aware of a secondary and tertiary assembly point using the table above.
For evacuation of people with disabilities see the Evacuation for People with Disabilities page of this guide.
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Evacuation for People with Disabilities
The most important factor in emergency safety for people with disabilities is advanced planning.
In all Emergencies
After an Evacuation is ordered:
Evacuate people with disabilities if possible Do not use elevators, unless authorised to do so by police or fire personnel. Elevators can fail during a fire or a major earthquake If the situation is life threatening, call 999 and 04 423 2999 Check on people with special needs during an evacuation. A buddy system, where people with disabilities arrange for volunteers to alert them and assist them in an emergency, is a good method Always ask someone with a disability how you can help before attempting any rescue technique or assistance. Ask how he or she can be best assisted or moved and whether there are any special considerations or items that need to come with the person
Responses to Emergencies
Blindness or Visual Impairment
Offer to lead them out of the building to safety Give verbal instructions about the safest route or direction using compass directions, estimated distances, and directional terms Do not grasp a visually impaired person's arm. Ask if he or she would like to hold onto your arm as you exit, especially if there is debris or a crowd Give other verbal instructions or information (e.g., elevators cannot be used)
Deafness or Hearing Loss
Get the attention of a person with a hearing disability by touch or eye contact. Clearly state the problem. Gestures and pointing are helpful, but be prepared to write a brief statement if the person does not seem to understand Offer visual instructions to advise of the safest route or direction by pointing toward exits or evacuation maps Prepare cards that can be used to show them in an emergency e.g. FIRE - FOLLOW ME
Mobility Impairment
It may be necessary to clear the exit route of debris (if possible) so that the person with a disability can move to a safer area If people with mobility impairments cannot exit, they should move to a safer area, for example:
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
o Most stairwells o An office with the door closed, which is a good distance from the hazard (and away from falling debris in the case of earthquakes)
If you do not know the safer areas in your building, speak to the building managers who will confirm the area to you.
Notify police or security personnel immediately about any people remaining in the building and their locations Police or security personnel will decide whether people are safe where they are and will evacuate them as necessary If people are in immediate danger and cannot be moved to a safer area to wait for assistance, it may be necessary to evacuate using an evacuation chair or a carry technique (if available and when trained to do so).
Power Outages
If an outage occurs during the day and people with disabilities choose to wait in the building for electricity to be restored, they should move closer to a window with natural light that is also near a working telephone. During regular working hours, building coordinators should be notified so they can advise emergency personnel If people would like to leave and an evacuation has been ordered, or if the outage occurs at night, call the JLT 24/7 Emergency Number on 04 423 2999 for further assistance Some telephones may not operate during a power outage, but mobile telephones are likely to be operating. As soon as information is available, announcements will be made using the PA system or other means. If you have any questions please call the JLT 24/7 Emergency Number on 04 423 2995
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Emergency: Explosion
In the event of an explosion in a tower, occupants should take the following actions:
Immediately take cover under tables, desks, or anything else that provides protection against flying glass and debris After the immediate effects of the explosion have subsided, call Dubai Police on 999 and JLT 24/7 Emergency Number on 04 423 2999 If necessary, activate the building fire alarm system Evacuate the immediate area of the explosion (see Evacuation section of this guidance manual) Seek out and assist injured and disabled persons in evacuating the building. Exit via the stairway. Do not use the elevator Once outside, move to your designated Assembly Point Keep roadways and walkways clear for emergency vehicles
Wait for instructions from the Police and/or Dubai Civil Defence or other security personnel. Do not re-enter the building until instructed to do so.
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Emergency: Fire
Tower occupants should always be aware of their primary and secondary evacuation routes. They should also know the location of their closest fire fighting equipment, e.g fire extinguishers and the location of the Manual Call Points (MCPs).
See Evacuation section of this guide for further information.
If You Discover a Fire
Manually activate the fire alarm system by pulling the lever or breaking the glass on the MCP (Manual Call Point) Determine if it is safe for you to attempt to extinguish the fire (see fire extinguisher instructions below) Call Dubai Civil Defence on 997 and JLT 24/7 Emergency Number on 04 423 2999 Immediately exit the building, using the stairs and closing doors behind you. Do not use elevators Report to your designated Assembly Point (see Evacuation section).
Using a Fire Extinguisher
If you have been trained and it is safe to do so, you may fight small, contained fires with a fire extinguisher. Ensure you know which fire extinguisher to use; the wrong choice could make the fire worse.
Fire Extinguisher Instructions
P Pull safety pin from handle
A Aim at base of fire
S Squeeze the trigger handle
S Sweep from side to side at base of fire
Once the Alarm is Activated
Walk to the nearest exit closing doors between you and the fire Assist people who have special needs. Call 997 and 04 423 2999 to ensure the fire is reported Notify fire personnel if you suspect someone is trapped inside the building Gather at the designated building Assembly Area. Do not attempt to re-enter the building until instructed to do so by Dubai Civil Defence, Dubai Police or the JLT Security Team
If Trapped in a Room
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Place a wet cloth or similar material around or under the door to prevent smoke from entering the room Close as many doors as possible between you and the fire Be prepared to signal to someone outside Call Police 999 or JLT 24/7 Emergency Number on 04 423 2999 and report your exact location and number of people trapped
If Caught in Smoke
Drop to your hands and knees and crawl towards the exit Stay low, as smoke will rise to ceiling level Control your breathing; shallow, controlled breaths through your nose, using a filter such as a shirt or towel to cover your nose and mouth
If Forced to Advance through Flames
Hold your breath Move quickly Cover your head and hair Keep your head down and your eyes closed as much as possible
Summary
Prepare yourself in advance; know where to go and how to get there. If your work station is located in an office, know exactly how many doors you have to pass along your evacuation route before you reach the nearest exit door. This tip is very helpful if you encounter heavy smoke. When heavy smoke is present, the exit signs above the doors may be obscured. If you know how many doors you have to pass, you can crawl or crouch low with your head thirty to thirty-six inches from the floor (watching the base of the wall) and count out the number of doors you pass. This way you will know when you reach the exit door, even if you can't see that it is the exit.
Your own common sense is the finest safety device ever developed. Above all, use your head.
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Emergency: Flooding
Minor Flooding
Turn off all electrical equipment, especially those on the floor Secure vital equipment and records, place on tables or shelves Report the flooding to your building maintenance team ASAP, then the JLT 24/7 Security Control Room (NOT the emergency number) 04 423 2995 If required, you may need to evacuate the building Do not return to your building unless you have been instructed to do so by an authorised person from your building management or security team
Major Flooding
Evacuate immediately. See Evacuation section of this guide Report to your assigned assembly point Wait for further instructions from emergency services
Minor flooding which is the result of major/multiple rainstorms or burst pipes in your tower is a more likely scenario. Your building management and security team will coordinate rectification or evacuation.
In case of a major water leak/main pipe failure follow your evacuation procedure and report to the assembly area and await further instructions. Refer to the Evacuation section of this guide.
During an Evacuation
If your Assembly Point is affected by flood water or is not accessible, proceed to another Assembly Point or open area that is not affected Wait for and follow instructions from Emergency Services/Security staff before leaving the Assembly point
After a Flood
The effects of a major flood do not end when the water abides. Ensure that you follow the instructions of the building management and security and also the Emergency Services Check all areas and equipment for water damages before attempting to enter or use
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Emergency: Hazardous Materials Incidents
Note: only trained and authorised personnel are permitted to respond to hazardous materials incidents.
Hazardous Spills or Leaks
Remove yourself from the area, and keep others away. Do not walk into or touch any of the spilled substance. Try not to inhale gases, fumes, and smoke. If possible, cover mouth with a cloth while leaving the area. Stay away from the accident victims until the hazardous material has been identified. In the event of an external spill, Try to stay upstream, uphill, and upwind of the accident Call 999 and 04 423 2999 immediately. Provide dispatcher with information about the spill (location, injuries, type of chemicals, amount) Leave immediate area but remain close by to direct emergency services personnel to the exact location of the spill Advise others to stay out of the immediate area If necessary, assist with obtaining information about the material (material safety data sheet [MSDS], constituents, common use)
Dubai Civil Defence has specially trained personnel to cleanup and contain hazardous spills or releases. Telephone 997 and 04 423 2999.
Non-hazardous Spills or Leaks
Barricade the area Attempt to contain the spill if possible. Notify the JLT 24/7 Security Control Room on 04 423 2995 if the material is likely to enter a storm drain or lake Wear appropriate personal protective equipment (if necessary) while cleaning the spill Notify the area supervisor
Evacuation
Authorities will decide if evacuation is necessary based primarily on the type and amount of chemical released and how long it is expected to affect an area. Other considerations are the length of time it should take to evacuate the area, weather conditions and the time of day.
In-Place Sheltering
Seal space so contaminants cannot enter Close windows and doors Seal gaps under doorways and windows with wet towels and duct tape Seal gaps around window with duct tape and plastic sheeting or other impervious material Turn off ventilation systems if possible
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Immediately after the in-place sheltering is announced, fill up large containers for an additional water supply and turn off the intake valve to the building.
If gas or vapours may have entered the building, take shallow breaths through a cloth or towel.
Avoid eating or drinking and food or water that may be contaminated.
Assisting Accident Victims
Do not try to assist victims of a hazardous materials accident until the substance has been identified and authorities indicate it is safe to go near victims.
If and when permitted to do so, move victims to an area with fresh air and call for emergency medical care. Remove contaminated clothing and shoes and place them in a plastic bag. Cleanse victims who have come into contact with chemicals by immediately pouring water over the skin or eyes for at least 15 minutes, unless authorities instruct you not to use water on the particular chemical involved or when there is powder chemical involved.
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Emergency: Medical Conditions
Do not second guess. Always call 999 or 998 for medical assistance and also report to JLT 24/7 Emergency Number on 04 423 2999.
Only carry out these life saving procedures if you are trained to do so. The following instructions serve as a reminder of your previous training.
To Start Breathing
(Victim is not breathing, but has a pulse)
Call 998 and 04 423 2999. Shout or raise the alarm locally for assistance Perform rescue breathing, if you are trained and certified With the victim's head tilted back and chin lifted, pinch the nose shut Give two slow breaths. Breathe into the victim until chest gently rises Check for a pulse (on neck) If there is a pulse, but the victim is still not breathing, give one slow breath every five seconds (twelve times a minutes) Re-check pulse and breathing every minute. Continue rescue breathing as long as the victim is not breathing, or until medical assistance arrives
To Give Cardiopulmonary Resuscitation (CPR)
(Victim is not breathing and has no Pulse)
Call 998 and 04 423 2999. Shout or raise the alarm locally for assistance Do CPR and rescue breathing, if you are trained and certified to do so Find the notch where the lower ribs meet the breast bone. Place the heel of your hand on the breast bone. Place your other hand on top of the first Position the shoulders over hands. Compress chest fifteen times using a smooth, even rhythm Give two slow breaths (see ‘To Start Breathing’ above) Do three more sets of fifteen compressions and two breaths Re-check pulse and breathing for about five seconds If there is no pulse, continue sets of fifteen compressions and two breaths Continue until medical assistance arrives, or until victim starts breathing and has a pulse
Abdominal Thrust for Choking Victim
Call 998 and 04 423 2999. Shout or raise the alarm locally for assistance. If you are trained and certified, get behind the victim and wrap your arms around the victim's waist, just above the navel Clasp your hands together with a doubled fist. Press in and up in quick thrusts Be careful not to exert pressure against the victim's rib cage with forearms Repeat procedures until choking stops
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
To Stop Bleeding
Call 998 and 04 423 2999 If you are trained and certified, apply pressure directly onto the wound with a sterile gauze, clean handkerchief, or gloved hand Ask the injured person to lie on the floor or sit down Maintain a steady pressure for five to ten minutes If victim is bleeding from an arm or leg, elevate it (above heart level) Stay with the victim until help arrives
Seizures and Unconscious Victims
Call 998 and 04 423 2999 Do not wrestle or restrict during seizures (unless more injuries will occur) Do not leave victim alone Operator will provide emergency instructions
Heat Related Illness
Get victim to a cool place Sit or lie down Loosen tight clothing, especially around the neck and chest, remove hats or other headdresses Apply cool, wet cloths to the skin especially to the forehead Fan the victim If the victim is conscious, give cool (not cold) water to drink but tell the victim not to gulp – sip the water Call an ambulance if victim refuses water, vomits, or loses consciousness
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Emergency: Power Outage
The biggest danger during a major power outage is panic so try to remain calm.
In the event of a major, JLT-wide outage, emergency systems such as emergency lighting, fire alarms etc have UPS (Uninterrupted Power Supply) and emergency generators that will immediately provide emergency power to selected areas and systems within JLT (these may vary inside your individual towers).
To report a minor, localised power outage, call the JLT 24/7 Security Control Room on 04 423 2995.
Keep flashlights and batteries in key locations throughout your work areas or home.
In Case of a Major, JLT-wide Power Outage
Remain calm Follow directions from your tower security and tower management for immediate action If evacuation of a building is required, seek out people with special needs and provide assistance (call 04 423 2999 for assistance) Kitchen staff or those residents who are in the middle of cooking should turn off all gas and other cooking elements, keeping hot oil and other hot liquids isolated Do not attempt to move while the power is off Do not use candles or other types of open flame for lighting Unplug all electrical equipment including computers and turn off light switches Do not use elevators Emergency lighting for exit pathways will function for fifteen to thirty minutes following a power outage. In areas with poor natural light, evacuate promptly but safely. Do not run or cause additional panic
If People are trapped in an Elevator
Tell passengers to stay calm and that you are getting help Instruct them to press the alarm button Call 04 423 2999 for assistance Inform your building security and or building management Stay near passengers until police or other assistance arrives, provided it is safe to stay in the building
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Emergency: Severe Weather
Severe weather conditions can occur suddenly or be predicted ahead of time. Severe weather conditions likely to occur in this area includes heavy rains, hailstorms, sand storms, high winds (shamaal) and cyclones.
JLT Free Zone Closure
The decision to close the zone or discontinue normal business operations is made by the DMCC Authority. DMCC Group Security and the JLT 24/7 Security Control Room will notify towers via electronic messages, voice mail, or other means. Local media will also be notified and may provide updates by the DMCC authorised representative.
Personal Safety
Hail storm
Remain indoors. Exercise extreme caution when driving. Only essential journeys should be undertaken.
Heavy Rains and Flooding
In the case of extensive roof or window leaks or flooding of ground areas, unplug electrical devices and secure all equipment by moving or covering it. If driving, be aware of road flooding or water pooling in certain areas. Hydroplaning and/or roads feeling ‘greasy’ may also affect the handling of your vehicle. (See Flooding section)
High winds
If possible, remain inside the building, away from windows. When outside, avoid areas with the heaviest concentration of trees. Stay clear of sagging or downed power lines. Exercise extreme caution when driving.
Reporting Hazards
Emergency situations that require immediate action and response should be reported to the Dubai Police on 999, Dubai Civil Defence on 997 and the JLT 24/7 Security Control Room on 04 423 2999.
Other hazardous conditions that pose a danger to individuals or to property should be reported to 999 and the JLT 24/7 Security Control Room on 04 423 2999
Securing Records and Equipment
Power outages may occur as a result of severe weather conditions. Equipment and office materials could be damaged by flooding or conditions occurring as a result of broken windows or other damage to a building. Take appropriate action to secure vital
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
records, and equipment. See also Power Outage and Evacuation sections of this guide.
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Emergency: Suspicious Package or Object
If you receive or discover a suspicious package or foreign, unfamiliar object or device, do not touch it, tamper with it, or move it. Call Dubai Police on 999 and the JLT 24/7 Emergency Number on 04 423 2999
Detecting Suspicious Packages or Letters
Suspicious packages are not limited to those delivered by a commercial courier or postal carrier. General guidelines that characterise or are indicators of suspicious packages include:
Lumps, bulges, or protrusions on package A lopsided or heavy-sided package or excessive masking tape Handwritten addresses or labels from companies (check to see if the company exists and if they sent a package or letter) Packages wrapped in string Excess postage on small packages or letters No postage or cancelled postage Handwritten notes, such as, ‘To Be Opened in the Privacy of,’ ‘Confidential,’ ‘Your Lucky Day Is Here,’ ‘Prize Enclosed’ Restrictive markings such as ‘Confidential’ or ‘Personal’ Improper spelling of common names, places, or titles Generic or incorrect titles. Titles with no name attached Leaks, stains, or protruding wires, string, tape, etc. Hand delivered or ‘dropped off for a friend’ packages or letters No return address or nonsensical return address Foreign mail, air mail, and special-delivery packages Any letter or packages arriving before or after a phone call from an unknown person asking if the item was received
If you have a suspicious letter or package, call 999 and the JLT 24/7 Emergency Number 04 423 2999
Move people away. Do not move or open the package. Do not investigate too closely. Do not cover or insulate the package.
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Emergency: Threatening and Violent Behaviour
Threats may be statements of intention or expressions of strong emotion. They can be indirect or direct, verbal or nonverbal. Shaking a fist or pounding the desk, throwing things and revealing a weapon are all examples of nonverbal threats.
Verbal threats may be indirect expressions of frustration or anger directed toward a person or office, or they may be direct statements of the intention to harm. These situations are complex, and it is not expected that individuals will be able to assess whether the threat is serious and might actually lead to harm. However, it is expected that one should consider any threat or display of hate as potentially serious.
Most people who commit violent acts exhibit warning signs. It is important to take seriously any behaviours or words that imply threat and consult appropriate people to assess the risk and plan interventions.
Steps to Follow
If the threat is immediate, leave the situation if possible and call the Dubai Police on 999 or JLT Security on 04 423 2999. If threats or bizarre behaviour indicate possible danger, personal safety is the top priority
For an angry or hostile customer or co-worker
Stay calm Listen attentively Maintain eye contact Be courteous. Be patient. Be respectful Keep the situation in your control
If shouting, swearing, and threats continue
Signal a co-worker or supervisor that you need help. Have a prearranged word, phrase or alarm system Do not make any telephone calls yourself, which will provoke further threatening behaviour Have someone call the police
If someone is threatening you with a gun, knife, or other weapon
Stay calm. Quietly signal for help using an alarm word, phrase or code system Maintain eye contact Stall for time Keep talking - but follow instructions from the person who has the weapon. Don't risk harm to yourself or others Never try to grab the weapon Watch for a possible chance to escape to a safe area
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
For Non- Immediate Threat
If the threat isn't immediate, consult appropriate resources for help in assessing the level of danger, determining an appropriate intervention and choosing appropriate safety measures. Resources to consult in addition to your senior management/building security include:
Al Ameen Service - 800 4 888 Dubai Police Non-Emergency - 901 JLT Security Control Command Centre – 04 423 2995
If, after the consultation, it is determined that the threat is serious and may result in danger to a member the community, take the following steps:
If there is immediate danger, call the Dubai Police on 999 and the JLT 24/7 Emergency Number on 04 423 2999
If the incident involves a fellow employee, staff members should inform the Human Resources Department and follow relevant grievance procedures.
Document the incident. Describe the sequence of statements and the context. Give details. Have threats been made in the past? Is the person known to have a weapon? Is there a history of animosity? This information is important in evaluating the level of risk. Send reports and information to the JLT Security Control Command Centre on [email protected]
If, after consultation, it is determined that the threat is not serious and is unlikely to result in danger to any member of the community, take the following steps:
Inform your line manger and HR Department of the incident, the results of the consultation and action plan (if this occurs within a residential unit then consult with your appointed building management) In consultation with your line manager, HR Department and senior management, determine who will convey to the individual that it is not acceptable to make such threats (if this occurs within a residential unit then consult with your appointed building management) Document the incident. Describe the sequence of statements and their context. Give details. Have threats been made in the past? Is the person known to have a weapon? Is there a history of animosity? This information will be important in evaluating the level of risk if there is another threat. Forward a copy to the JLT Security Control Command Centre on [email protected]
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Blackmail, extortion, kidnap and threats to kill
These crimes are always serious, complex cases and require a serious approach.
Blackmail and extortion
Blackmail is demanding something from someone and then gaining from the demand. The demand must be unwarranted and ‘with menaces’ – a threat from the blackmailer to cause harm of the demand is not met. The threat does not have to be something illegal and doesn’t even have to be true. An example would be demanding cash from someone in order to refrain from telling the world of their past crimes.
This does not include situations such as legal debts such as banks sending letters threatening repossession of a home unless the debt is cleared.
Extortion is similar to blackmail. It involves obtaining money, property or services from another through threats of physical harm. Protection rackets are a form of extortion.
Blackmail and extortion can range from the low level cases to those involving political figures involved in bribery and organised crime.
All cases are dealt with only in the Dubai Courts.
Kidnap
Kidnap is the forcible and unlawful detention of another against their will. It is a common law offence and the key factor is that it is an unwanted act on the part of the victim. It is a restriction on someone else’s liberty by force and for this reason it is a serious charge.
Threats to kill
Threatening to kill someone is a criminal offence. The victim must genuinely fear it will be carried out. Throwaway comments not said seriously muttered between friends and associates will not therefore be an offence. An offence is committed where the victim genuinely fears for their life and safety. Proving a threat to kill is difficult and more often than not it is simply a case of one person’s word against another’s.
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
If you have experienced or are experiencing any of the above, please report the incidents to the JLT Control Command Centre 04 423 2995
If you would like to speak to one of the Dubai Police Al Ameen Agents regarding blackmail, please contact any of the following:
Contact Method Within the UAE Outside the country Toll Free : 800 4 888 + 971 800 4888 Fax : 04 209 7777 +971 4 209 7777 SMS : 4444 +971 50 1894444
Email : [email protected] [email protected]
Website www.alameen.ae www.alameen.ae
Follow us on Twitter: @AlAmeenService @AlAmeenService
Blackberry PIN : 28A59898
iPhone Apps Download ALAMEEN Apps
QR - NFC
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Closedown Procedures
Standard Office Closedown Procedure
The Standard Office Closedown Procedure applies to all offices. Once the alarm sounded, all office employees should:
Switch off/unplug all electrical equipments in the office Collect and take only essential files and documents (Define what is essential before the evacuation) Clear all loose papers off the desk and place them in the cupboard or drawers Close all filing cabinets, cupboard, drawers etc. Switch off all lights Switch off the air-conditioning Close all windows Ensure there is nobody left in the office Go to the assembly point and report
Maintenance Section Closedown Procedures
Many engineering systems will switch off automatically in the event of an emergency. If they do not, the senior maintenance in-charge must prepare a closedown procedure for the tower including the following:
Switch off all air-handling units and air-conditioning units Switch off all chillers, boilers and water pumps Switch off all unnecessary power circuits e.g. power supply to the kitchen Ensure all exhaust systems are left on Ensure all lighting circuits are left on Turn off all fresh water supply using the main valve Close and bolt down covers to the freshwater ground tanks Close and bolt down air vents to the diesel ground tanks Go to the assembly point and report Start the generators to remain operational in case the power gets cut
Food and Beverage Outlet Closedown Procedures
Evacuate all guests from the outlet Extinguish all flames used in the outlet (lamps and/or food heaters) Switch off all electrical equipments used in the outlet Go to the assembly point and report
Health Club and Swimming Pool Closedown Procedures
Evacuate all the people from the swimming pool area Evacuate all the people from the gymnasium Evacuate all the people from the locker room, massage area, sauna and toilets (male and female)
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Switch off all electrical equipments (including swimming pool and sauna) Switch off all the lights Go to the assembly point and report
Kitchen Closedown Procedures
Switch off electrical and gas cooking appliances and switch off the main gas and electrical circuits Ensure all extractors are off Ensure that all deep fat fryers are covered with either fire blankets or their lids Clear all food from salamanders and grills If charcoal grills are being used, they must be put out with water Ensure all freezer and chillers doors are closed Go to the assembly point and report
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Sexual Harassment
Sexual harassment in the work place is definite as unwelcome sexual advances, requests for sexual favours, and other verbal or physical conduct of a sexual nature when:
Submission to such conduct is made either explicitly or implicitly using a term or condition of an individual's employment Submission to or rejection of such conduct by an individual is used as a basis for employment decisions affecting such individual Such conduct has the purpose or effect of interfering with an individual's work performance or creating an intimidating, hostile or offensive working environment.
Unwelcome Behaviour is the critical characteristic defining sexual harassment. Unwelcome does not mean "involuntary."
A victim may consent or agree to certain conduct and actively participate in it even though it is offensive and objectionable. Therefore, sexual conduct is unwelcome.
Sexual harassment is such whenever the victim considers it unwelcome.
Sexual harassment includes:
Actual or attempted rape or sexual assault Unwanted pressure to give sexual favours Unwanted deliberate touching, leaning over, cornering, or pinching Unwanted sexual looks or gestures Unwanted letters, telephone calls, or materials of a sexual nature Unwanted pressure for dates Unwanted sexual teasing, jokes, remarks, or questions Referring to an adult as a girl, hunk, doll, babe or honey Whistling at someone Cat calls Sexual comments Turning work discussions into sexual topics Sexual innuendos or stories Asking about sexual fantasies, preferences, or history Personal questions about social or sexual life Sexual comments about a person's clothing, anatomy or looks Kissing sounds, howling, and smacking lips Telling lies or spreading rumours about a person's personal sex life Neck massage Touching an employee's clothing, hair or body Giving personal gifts Hanging around a person Hugging, kissing, patting or stroking Touching or rubbing oneself sexually around another person Standing close or brushing up against a person Looking a person up and down Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Staring at someone Sexually suggestive signals Facial expressions, winking, throwing kisses or licking lips Making sexual gestures with hands or through body movements
Verbal Sexual Harassment Includes:
Referring to an adult as a girl, hunk, doll, babe or honey Whistling at someone, cat calls Making sexual comments about a person's body Making sexual comments or innuendos Turning work discussions into sexual topics Telling sexual jokes or stories Asking about sexual fantasies, preferences or history Asking personal questions about social or sexual life Making kissing sounds, howling, and smacking lips Making sexual comments about a person's clothing, anatomy or looks Repeatedly asking out a person who is not interested Telling lies or spreading rumours about a person's personal sex life
Non-verbal Sexual Harassment Includes:
Looking a person up and down Staring at someone Blocking a person's path Following the person Giving personal gifts Displaying sexually suggestive visuals Making sexual gestures with hands or through body movements Making facial expressions such as winking, throwing kisses or licking lips
Physical Sexual Harassment Includes:
Giving a massage around the neck or shoulders Touching the person's clothing, hair, or body Hugging, kissing, patting, or stroking Touching or rubbing oneself sexually around another person Standing close or brushing up against another person
Sexual Assault
Sexual assault is an involuntary sexual act in which a person is threatened, coerced, or forced to engage against their will, or any sexual touching of a person who has not consented. This includes rape (such as forced vaginal, anal or oral penetration), inappropriate touching, forced kissing, child sexual abuse, or the torture of the victim in a sexual manner.
In legal terms, sexual assault is a statutory offence in various jurisdictions, including United States, Canada, England and Wales, Ireland, Scotland and the UAE. The legal Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
definition of the crime of sexual assault is determined by each jurisdiction. Specific legal jurisdictions and research often use highly technical or detailed definitions of the term. In some places, such as New South Wales, the crime of sexual assault has replaced the traditional crime of rape, and is being defined as non-consensual penetrative sex. By contrast, in other jurisdictions, the crime deals with non-penetrative sexual contact.
Please report all such incidents to the Dubai Police 999 and JLT Security Control Command Centre 04 423 2999.
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.
Alcohol and Drugs
A zero-tolerance alcohol and drug policy is strictly enforced in Dubai.
Alcoholic drinks are illegal in the general outdoors or in vehicles. It is against the law to walk in the street drinking alcohol or to be drunk in a public place. Those caught drinking and driving will face a prison sentence.
However, whilst not all stand-alone restaurants are licensed, alcohol is readily available in hotels, bars and nightclubs, in both their internal and external bar and restaurant areas. Other than this, expat residents, but not tourists, can apply to have a special licence to buy alcohol from (generally well-hidden) liquor stores. Alcohol cannot be bought from a supermarket.
Being drunk in public or whilst driving a vehicle can result in a prison sentence.
In Sharjah alcohol is totally banned in any circumstance.
Drugs
Zero tolerance also applies to drugs.
On entering Dubai, passenger baggage is thoroughly screened for drugs. Bringing drugs into the country can lead to a prison sentence.
Do not assume that your normal prescription drugs or over the counter drugs are legal. People have been imprisoned for having what, in their own country, would be considered normal and readily available drugs such as codeine, paracodol, temazepam, amphetamines and valium.
If you encounter a person drinking and driving in JLT, or drunk in Public in JLT, please call 999 and 04 42 32 999. Provide all relevant information including the vehicle registration number and the exact location etc
Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document.