Emergency Procedures in the JLT Free Zone Guidelines for occupants, visitors and all relevant stakeholders Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub-developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document. Contents Emergency Guidelines and Best Practices Contact information 1. Emergency: Bomb Threat 2. Emergency: Civil Disturbance 3. Emergency: Earthquake 4. Evacuation 5. Evacuation for People with Disabilities 6. Emergency: Explosion 7. Emergency: Fire 8. Emergency: Flooding 9. Emergency: Hazardous Materials Incident 10. Emergency: Medical Conditions 11. Emergency: Power Outage 12. Emergency: Severe Weather 13. Emergency: Suspicious Package or Object 14. Emergency: Threatening and Violent Behaviour 15. Blackmail, extortion, kidnap and threats to kill 16. Closedown Procedures 17. Sexual Harassment 18. Alcohol and Drugs Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document. Emergency Guidelines and Best Practices Emergencies, disasters, accidents, injuries and crime can occur at any time without warning. The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub-developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. It is the responsibility of tower developers and Owners Associations to ensure that those working and living in their towers are aware of the correct emergencies procedures, meeting points and contact information for their respective towers. If you have questions about a unique situation that is not covered in this guidance manual, need additional emergency information, or would like to provide feedback, please email [email protected] Preparing for Emergencies Keep enough emergency supplies in your office or car (medication, flashlight, comfortable shoes, bottled water, food, batteries, and portable FM radio) for up to seventy-two hours in case of a serious emergency Develop your own, specific procedures for your office/tower and ensure they are visible and employees are aware of them. If you are a resident, ensure that you are aware of your tower’s procedures. If in doubt, ask your respective tower management team. Tower management must ensure training on these procedures is conducted quarterly or upon changes to the immediate operating environment. Become familiar with the quickest exit routes from your office/apartment/tower and alternate routes. Emergency Evacuation Maps are displayed adjacent to the elevators on every floor. Locate the nearest fire extinguisher and Manual Call Point (MCP) station and register for an evacuation drill procedure awareness training course through your building management Advice on other emergency training courses such as cardiopulmonary resuscitation, first-aid or emergency response is also available. Please coordinate with your building management team Prepare a plan for yourself, your business and your family specifying what to do, where to go and how to cope until you are all able to get home. Designate an out- of-emirate relative or friend to act as a contact for separated family members Memorise or add the JLT Security Emergency phone number to your mobile phone - 04 423 2999 Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document. Contact Information In the event of an emergency (i.e. fire) always call the Dubai Civil Defence/Police immediately before informing the JLT 24/7 Security Control Room Emergency Number. 999 Dubai Police & Medical Services 997 Dubai Civil Defence – FIRE 04 423 2999 JLT Security Emergency Number Calls are attended by the security team members of the JLT ` 24/7 Security Control Room, who will coordinate onsite resources and facilitate external emergency services, when and where required. Give the following information: 1. Caller details – name and contact details. 2. Type of incident – e.g. Fire and severity of the incident 3. Exact location of the incident (including cluster, tower name, floor and office/apartment) 4. Details of the incident 04 423 2995 JLT 24/7 Security Non-Emergency Number Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document. Emergency: Bomb Threat Threat by Telephone Do not hang up. Remain calm Take the caller seriously. Assume the threat is real If you have a digital phone, look for originating number Ask questions using the checklist below as a guide Do not use a mobile phone, two-way radio, or any wireless communication device, as it can trigger the bomb Have a co-worker call 999 and 04 423 2999 or do so yourself immediately after hanging up Inform your supervisor if you need time away due to the stress caused by the threat Bomb Threat Checklist When is the bomb going to explode? Where is it right now? What does it look like? What kind of bomb is it? What will cause it to explode? Why are you doing this? Did you place the bomb? What is your name? What is your address? Exact wording of threat Name of caller (if known) Number from which call originated Male or female Nationality Age Name of recipient of call Number at which call was received Time Date Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document. Bomb Threat Checklist Form Caller's Voice and Tone calm normal ragged angry distinct clearing excited slurred throat slow nasal deep soft stutter breathing loud lisp accent laughter raspy voice crying deep disguised cracked familiar others Background Sounds street noises office machinery animal noises factory machinery clear voices static PA system music local house noises long distance motor booth other Threat Language well spoken incoherent foul taped irrational message read by threat maker Threat by Mail Call the Dubai Police on 999 then JLT 24/7 Security Emergency Number on 04 423 2999 See Suspicious Packages and Objects sections of this guide Legal Disclaimer: The Emergency Procedures Guidelines has been compiled for guidance purposes only and offers sub- developers and OAs advice to consider in case of emergency. This document is not exhaustive and includes suggestions on certain emergency and disaster situations only. It does not serve as a legally binding document nor can any of these suggestions be enforced by DMCC in case of emergency. DMCC bears no responsibility in connection with the representations made in this guideline document. Emergency: Civil Disturbance Civil disturbances include riots, strikes, demonstrations, threatening individuals or groups of people that have become significantly disruptive and have or may have caused: property damage, disruption to normal life or physical attacks against people. Demonstrations are visible actions designed to advocate a position on a particular issue. Most are peaceful and only occasionally cause an inconvenience. They become problematic when they obstruct or threaten businesses or individuals. In Case of Civil Disturbance or Demonstration Avoid provoking or obstructing demonstrators Secure your area (lock doors and safes; remove files, vital records, and expensive equipment) Avoid area of disturbance Continue with normal routines as much as possible. If the disturbance is directly outside your home, office or shop, stay away from windows and doors. If you or co-workers feel threatened