ANNUAL REPORT 2012 Front cover Sharon, Marcus, Stuart and Cheryl, members of our Client Representative Group This Page Long-term aged care resident Anthony uses pressed bark to create beautiful landscape pictures 05 PREAMBLE 06 OrgaNISATIONAL CHART 07 OUR SERVICES 09 FROM THE BOARD 10 FROM THE EXECUTIVE 12 FROM THE ParISH 15 BOARD PROFILES 17 EXECUTIVE TEAM PROFILES 19 UPDATE ON THE STraTEGIC PLAN 25 SacrED HEART CENTraL 35 AGED AND RESIDENTIAL SERVICES 41 WOMen’S SERVICES 45 Journey to Social incluSion (J2Si) 51 FUNDraISING AND COMMUNIcaTIONS 55 OP SHOPS 57 HUMAN RESOUrcES AND VOLUNTEERS 61 STUDENT PLacEMENTS 62 FINANCE, IT AND PROPERTY 63 QUALITY FRAMEWORK 64 HOW YOU CAN CONTRIBUTE 65 FINANCIALS 66 OUR VERY SPECIAL THANKS TO 69 We’RE MEMBERS OF 4 2012 SACRED HEART MISSION ANNUAL REPORT by the deep pool of generosity and talent within the Empowerment – we work with people to enable them to organisation and the broader community. take control of their lives PREAMBLE The dignity of the person means that each of us has the right The Mission is the Catholic Church in action and is supported to pursue our own path in life. We foster self worth as a by its strong relationship with the parish of Elwood / means of empowering people. St Kilda West. Sacred Heart MISSION Challenge - we challenge the unjust structures of our society has ITS ORIGINS IN THE VISION STATEMENT The Mission recognises that disadvantage is often created and perpetuated by unjust social and economic structures. WelcominG RESPONSE OF Our vision is of a world where people live free from poverty We commit to identifying such structures, presenting fairer and belong to a community that is compassionate, just and alternatives and advocating for change. ITS FOUNDER AND parish inclusive of all. PRIEST, FR ERNIE SMITH, Stewardship – we value our staff and volunteers and OUR MISSION manage our resources effectively to those WHO came Staff and volunteers are highly valued and critical to the The Mission addresses homelessness and disadvantage by Mission’s work. The Mission also recognises its responsibility KNOCKING ON THE DOOR OF providing a range of diverse and creative services that: to effectively manage the resources entrusted to it by THE PRESBYTERY SEEKING government, philanthropic organisations and donors. ♥ ensure people have access to necessities including housing, FOOD AND shelter. food and healthcare; and in 1982, Fr ernie gathered a small team of committed staff, ♥ enable people to connect with their community and who, with the support of the parishioners of St Kilda West, develop support networks that sustain and nurture their took up the Gospel call of Jesus Christ: “for I was hungry and lives. you gave me food; I was thirsty and you gave me drink; I was a stranger and you made me welcome; naked and you clothed OUR VALUES me, sick and you visited me, in prison and you came to see me.” Mt 25: verses 35-36. Welcome – we welcome and accept people as they are The Mission began with the opening of the Parish doors to Since that time, the Mission has continued to respond to the whoever wished to come in. The spirit of the Mission’s work basic needs of those who seek assistance. Progressively, it has flows and develops from the notion of welcome, which it sought to provide services which also address the underlying cherishes as integral to all it does. causes of disadvantage and help people to live life to the full. Community – we build community From its beginnings, the Mission has seen its work as living The Mission seeks to develop a sense of community amongst the story of Jesus’ life and teachings in today’s world. This the people who use our service and establish connections work continues to be centred around St Kilda and is sustained with the broader community. 2012 SACRED HEART MISSION ANNUAL REPORT 5 CEO’S OFFICE Business Services Aged Care Community Services Policy & Development Journey to Social Inclusion (J2SI) Finance Hostels Rooming House CQI - Quality Plus Project Fundraising, Homecare Sacred Heart Central Student Placement Marketing & Unit Communications Case Management Human Resources Hands on Health Clinic Volunteers Meals Program Resource Room Op Shops Specialist Services ORGANISATIONAL IT, Property & Sport & Recreation CHART Administration Women’s Services HomeFront Intensive Case Management Initiative 6 2012 SACRED HEART MISSION ANNUAL REPORT Women’s House MEALS PROGRAM RESOURCE ROOM 4,500 free breakfasts and SPORTS AND RECREATION 10,500 free, three-course information and referrals for housing, medical care, brings creativity, purpose, structure, adrenalin to people’s nutritious lunches every month nancial and specialist support services. shower and lives and connects individuals laundry facilities are also available WOMEN’S HOUSE AGED CARE HOSTELS a safe and welcoming space for a mix of high and low care for women seeking assistance for a range of 83 people who have experienced needs such as housing, legal support, homelessness or disadvantage parenting advice or simply a free lunch during their lives or companionship CASE MANAGEMENT CLINIC assistance is given with housing, mental health, offers a variety of complementary health legal and medical needs, social and life skills and alternative therapies including massage, chiropractic, homeopathy, counselling, acupuncture, hairdressing and optometry JOURNEY TO SOCIAL INCLUSION (J2SI) a three year project for adults who are HOMEFRONT chronically homeless and socially short-term crisis accommodation and excluded aimed at demonstrating it is intensive case management for single possible to break the cycle of homelessness women over the age of 25 HOMECARE SPECIALIST SERVICES TEAM support and care services to enable frail and offers case management for people with complex needs elderly people to remain in their own homes and behaviours, particularly mental health and drug and ROOMING HOUSE alcohol related issues ( QUEENS ROAD ) long-term secure accommodation for 67 residents with a history of homelessness and complex needs 2012 SACRED HEART MISSION ANNUAL REPORT 7 8 2012 SACRED HEART MISSION ANNUAL REPORT FROM THE BOARD During June the board and the executive team completed THIS Year Sacred Heart the bi-annual review of the strategic plan to ensure that the MISSION CELEBrates 30 Years organisation was on the right path, looking at options to improve outcomes and adjust if needed. This was done whilst OF SUPPORT, advocacY AND mindful of the Mission’s primary aims of social inclusion, sustainability of the enterprise, and fearless advocacy on companionship FOR people behalf of people experiencing homelessness. Part of this EXPERIENCING HOMELESSNESS process was recognising that the Mission needs to maintain its position of being innovative in its thinking and practice, OR disadvantaGE. the same sort of thinking that led to the creation and implementation of the Journey to Social Inclusion project. the Mission has been able to maintain its financial stability As a result the Board has allocated resources to support this over the past 12 months in a climate in which fundraising innovative and creative thinking in not only program delivery but is challenged everywhere. We continue to self-fund 41% of also in sustainability, one of the goals of the strategic plan. our funding requirements through the generosity of the community. This funding comes from donations and support Behind the many thousands of meals provided each of our fundraising activities together with the six op shops, month, accommodation, employment plans, sport, health with the seventh opening late June 2012 in Bentleigh. the clinic, art and creative programs, refuge, companionship, income from op shops has grown steadily over the past three pastoral support, daily needs, and follow-up, is an efficient years from $2.6m to more than $3.4m. and effective team of managers and staff devoted to the achievement of our strategic plan. The Board much During the year we said farewell to Michael Perusco, who appreciates the unwavering and generous support received had been with the Mission for nine years, and welcomed from donors in cash, expert advice, goods and services. Our cathy Humphrey as CEO who has 10 years experience at volunteers continue to amaze – over this year we have had the Mission. We also welcomed two new members to the over 1,300 individuals give their time so generously to Sacred executive team, Catherine Harris (General Manager, Business Heart Mission to enable us to be able to provide the many Services) and Stephen Schmidtke (General Manager, Aged services, to assist in administration and to keep our op Care Services) who join Mary Bartlett (General Manager, shops profitable. Community Services) who has been with the Mission for eight years. Appointed to the Board during the year were Chris The Mission is in capable hands. I thank and congratulate all McLoughlin and Patrice Scales who bring strong skills and its staff, supporters, volunteers and friends. additional depth to their roles. Mark Dohrmann the conclusion of this financial year is also the close of the Chair, Board of Governance first year of the Mission’s strategic plan (2011-2014). At this point in the program we have achieved the following: FROM THE EXECUTIVE ♥ housing for most participants has been stable for more than two years; in 2012 we are celebrating 30 years of providing services, ♥ there is sustained improvement in the mental health of and over those three decades the Mission has gone from participants with health hospitalisations halved; AFTER NINE Years OF strength to strength. Literally tens of thousands of lives have providinG stronG been touched and there’s much to celebrate and be thankful ♥ 17 participants have either been employed or are in training for today. The Mission is in a strong position, a sustainable and many more are actively engaged in looking for work; VISIONARY leadership position that ensures we can continue to be innovative and ♥ the evaluation reports have also demonstrated a reduction develop our practice expertise.