Piraeus Bank

Case Study Piraeus Bank

Piraeus Benefits from Innovative Software Solutions

Diebold Nixdorf is supporting Piraeus Bank with state-of-the-art ATM software and innovative cash management concepts. Greece’s leading bank has turned the financial crisis into a growth opportunity.

Since 2012, Piraeus Bank has acquired seven other financial Early into its acquisitions, Piraeus Bank decided to run the same institutions, expanding its presence and business activities throughout multivendor software on all its machines so that just one application Greece. As a result the bank has evolved into an IT integration expert. would have to be maintained and refined, regardless of the ATM It relies on Diebold Nixdorf’s multivendor software for consolidating its manufacturer or individual model. The acquired ATM networks were ATM network and uses the company’s monitoring software to oversee migrated to the Piraeus Bank multivendor application overnight. the network. To help its business customers manage cash, the Today, the bank operates in Greece with around 2,000 ATMs enlarged bank has also collaborated with Diebold Nixdorf to develop a manufactured by three different companies. new service that is enjoying increasing popularity.

DieboldNixdorf.com • • SUCCESS ANDBENEFITS handling,” saysJannisDelis. immediate crediting andsimple, andabove all,secure cash at theendofday. “Thebenefitsofthesolutionare obvious: cash for theirdeliveries, large amountsofcash have to bemanaged gasoline. Because themajorityofindependentfilling stations pay delivery company thatsuppliesindependentfilling stations with kiosks andare paidincash for theirproducts. Anotherisafuel include supermarkets andtobacco wholesalers whosedrivers supply Bank, whichhandles thecash logistics. Thebusiness customers The total isthencredited immediately to theiraccounts atPiraeus them to collect theircash directly inthesystem. installed cash recycling systems intheretailers’ stores, enabling companies throughout Greece. Aspartoftheservice, thebank service, called BIO(BankInOffice), isalready usedby20 retail management operations basedonDiebold Nixdorf’s solutions.The group, Piraeus Bankalsodeveloped aservice to improve itscash To better serve medium-sizedbusiness customers, akey target COOPERATION WITHRETAILERS when withdrawals are limited to €420perweek percustomer. is vital –anemptyATM would jeopardize customer trust atatime for crisissituations,thebankbelieves thatprecise cash management now managedbasedoninformation provided byProView. Especially short implementation phase.Thecash-in-transit (CiT)partners are Technology, Funds Transfers andOperations at Piraeus Bank,ofthe of theATM network,” saysJannisDelis,General ManagerofGroup “It took just oneweek to adaptProView to provide anexact overview exact transaction data. however, didnotalways provide allthenecessary information and systems ofitspaymenttransaction service provider. Thissolution, Previously, thebankaccessed status data via thecentral switching and ProView IncidentManager. different vendor withDieboldNixdorf’s monitoring software, ProView Bank decidedin2013to replace amonitoring solutionfrom a and to increase theoverall availability oftheATM network, Piraeus To beable to react inafaster andmore focused mannerto problems THE ATM NETWORK ISALWAYS UNDERCONTROL Case Study |Piraeus Bank vendor network Monitoring software ensures highsystem availability inthemulti- Intelligent cash services for retailers To learn more, visitDieboldNixdorf.com.

ATM network.” to provide anexact overview ofthe “It took just oneweek to adaptProView — Jannis Delis,General ManagerGroup Technology, Funds Transfers and Operations atPiraeus Bank