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Front cover: Annual Review 2002 Intelligent technology from adjusts the lighting throughout the Citigroup Siemens products and tower and underground station at Canary Wharf, ensuring services touch all of our a comfortable level of lives in some way, illumination for thousands of people every day. every day of the year. Glasgow Belfast Newcastle Durham Blackpool Barnsley Manchester Liverpool Sheffield Congleton Telford Hinckley Birmingham Solihull Wellingborough Wolverton Milton Keynes Worcester Hitchin Banbury Eynsham Highlights HemelOur Hemstead people Maidenhead Swindon are Harrow based Bracknell Reading Wokingham Hayes Staines Walton-on-Thames Romsey Poole Glasgow Belfast Newcastle Durham Blackpool Leeds York Barnsley Manchester Liverpool Sheffield Congleton Telfordacross Nottingham Hinckley the Birmingham UK Solihull Wellingborough Coventry Wolverton Milton Keynes Worcester Ipswich Hitchin Banbury Eynsham Hemel Hemstead Maidenhead Swindon Harrow Slough Bracknell London Reading Wokingham Hayes Staines Walton-on-Thames Crawley Romsey Poole Glasgow Belfast Newcastle Durham Blackpool Leeds York Barnsley Manchester Liverpool Sheffield Congleton Telford Nottingham Hinckley Birmingham Solihull Wellingborough Coventry Wolverton Milton Keynes Worcester Ipswich Hitchin Banbury Eynsham Hemel Hemstead Maidenhead Swindon Harrow Slough Bracknell London Reading Key figures 2000 2001 2002 Wokingham Hayes Staines Walton-on-Thames Crawley Romsey Poole Glasgow Belfast Newcastle Durham Blackpool Leeds York New orders 2,576.0 3,342.7 2,399.2 (€3,843.1) Barnsley Manchester Liverpool Sheffield Congleton Telford Nottingham Hinckley Birmingham Solihull Wellingborough Coventry Wolverton Milton Keynes Worcester Ipswich Hitchin Banbury Eynsham Hemel Hemstead Maidenhead Swindon Harrow Slough Turnover 2,471.1 2,354.5 2,598.2 (€4,161.9) Bracknell London Reading Wokingham Hayes Staines Walton-on-Thames Crawley Romsey Poole Glasgow Belfast Newcastle Durham * € Earnings before interest and tax 76.7 84.1 143.0 ( 229.1) Blackpool Leeds York Barnsley Manchester Liverpool Sheffield Congleton Telford Nottingham Hinckley Birmingham Solihull R&D 54.4 39.8 23.7 (€38.0) Wellingborough Coventry Wolverton Milton Keynes Worcester Ipswich Hitchin Banbury Eynsham Hemel Hemstead Maidenhead Exports 250.8 316.8 424.2 (€679.5) Swindon Harrow Slough Bracknell London Reading Wokingham Hayes Staines Walton-on-Thames Crawley Romsey Poole Glasgow Belfast Newcastle Durham Blackpool Leeds York Barnsley Manchester Liverpool Sheffield Congleton Telford Nottingham Hinckley Employees 15,413 17,369 15,917 Birmingham Solihull Wellingborough Coventry Wolverton Milton Keynes Worcester Ipswich Hitchin Banbury Eynsham Hemel Figures in £m, except employees, relate to Siemens financial year October 2001 – September 2002, excluding some affiliated companies. Hemstead Maidenhead Swindon Harrow Slough Bracknell London Reading Wokingham Hayes Staines Walton-on-Thames Crawley The Euro equivalent is approximate, based on an average of monthly exchange rates throughout the period. Romsey Poole Glasgow Belfast Newcastle Durham Blackpool Leeds York Barnsley Manchester Liverpool Sheffield Congleton Telford *Excluding exceptional items Nottingham Hinckley Birmingham Solihull Wellingborough Coventry Wolverton Milton Keynes Worcester Ipswich Hitchin Banbury Eynsham Hemel Hemstead Maidenhead Swindon Harrow Slough Bracknell London Reading Wokingham Hayes Staines Walton-on- Thames Crawley Romsey Poole Glasgow Belfast Newcastle Durham Blackpool Leeds York Barnsley Manchester Liverpool Sheffield Congleton Telford Nottingham Hinckley Birmingham Solihull Wellingborough Coventry Wolverton Milton Keynes Worcester Ipswich Growth of Siemens in the UK Hitchin Banbury Eynsham Hemel Hemstead Maidenhead Swindon Harrow Slough Bracknell London Reading Wokingham Hayes Staines Walton-on-Thames Crawley Romsey Poole Glasgow Belfast Newcastle Durham Blackpool Leeds York Barnsley Manchester 3000 Liverpool Sheffield Congleton Telford Nottingham Hinckley Birmingham Solihull Wellingborough Coventry Wolverton Milton Keynes Worcester Ipswich Hitchin Banbury Eynsham Hemel Hemstead Maidenhead Swindon Harrow Slough Bracknell London Reading • Glasgow 2500 Wokingham Hayes Staines Walton-on-Thames Crawley Romsey Poole Glasgow Belfast Newcastle Durham Blackpool Leeds York 2598 Barnsley Manchester Liverpool Sheffield Congleton Telford Nottingham Hinckley Birmingham Solihull Wellingborough Coventry 2000 Wolverton Milton Keynes Worcester Ipswich Hitchin Banbury Eynsham Hemel Hemstead Maidenhead Swindon Harrow Slough Bracknell London Reading Wokingham Hayes Staines Walton-on-Thames Crawley Romsey Poole Glasgow Belfast Newcastle Durham 2018 Blackpool Leeds York Barnsley Manchester Liverpool Sheffield Congleton Telford Nottingham Hinckley Birmingham Solihull 1500 Wellingborough Coventry Wolverton Milton Keynes Worcester Ipswich Hitchin NewcastleBanbury • Eynsham Hemel Hemstead Maidenhead Swindon Harrow Slough Bracknell London ReadingBelfast • Wokingham Hayes Staines Walton-on-ThamesDurham • Crawley Romsey Poole Glasgow 1000 Belfast Newcastle Durham Blackpool Leeds York Barnsley Manchester Liverpool Sheffield Congleton Telford Nottingham Hinckley 881 Birmingham Solihull Wellingborough Coventry Wolverton Milton Keynes Worcester Ipswich Hitchin Banbury Eynsham Hemel 500 Hemstead Maidenhead Swindon Harrow Slough Bracknell London Reading Wokingham Hayes Staines Walton-on-Thames Crawley York • Romsey Poole Glasgow Belfast Newcastle Durham Blackpool Leeds York Barnsley Manchester Liverpool Sheffield Congleton Telford To find out about Siemens Ireland, visit • Blackpool • Leeds 0 225 Nottingham Hinckleywww.siemens.ie Birmingham Solihull Wellingborough Coventry Wolverton Milton BarnsleyKeynes • Worcester Ipswich Hitchin Banbury 1986 1991 1996 2002 Eynsham Hemel Hemstead Maidenhead Swindon Harrow Slough Bracknell London Reading Wokingham Hayes Staines Walton-on- • Manchester Turnover in £m Thames Crawley Romsey Poole Glasgow Belfast Newcastle Durham Blackpool Leeds York Barnsley Manchester Liverpool Sheffield • Liverpool • Sheffield Congleton Telford Nottingham Hinckley Birmingham Solihull Wellingborough Coventry• Congleton Wolverton Milton Keynes Worcester Ipswich Hitchin Banbury Eynsham Hemel Hemstead Maidenhead Swindon HarrowTelford Slough • Bracknell• LondonNottingham Reading Wokingham Hayes Staines Walton-on-Thames Crawley Romsey Poole Glasgow Belfast Newcastle Durham Blackpool• Hinckley Leeds York Barnsley Manchester • Wellingborough Liverpool Sheffield Congleton Telford Nottingham Hinckley Birmingham Solihull Wellingborough• Solihull Coventry Wolverton Milton Keynes Worcester Ipswich Hitchin Banbury Eynsham Hemel Hemstead MaidenheadBirmingham Swindon • Harrow• Coventry Slough Bracknell London Reading • Wolverton Ipswich • Wokingham Hayes Staines Walton-on-Thames Crawley Romsey Poole GlasgowWorcester Belfast • Newcastle• Milton Durham Keynes Blackpool Leeds York Barnsley Manchester Liverpool Sheffield Congleton Telford Nottingham Hinckley Birmingham• Banbury Solihull • Wellingborough Hitchin Coventry Contents Wolverton Milton Keynes Worcester Ipswich Hitchin Banbury Eynsham Hemel Hemstead• Eynsham Maidenhead• Hemel Swindon Hempstead Harrow Slough 2 Business overview Bracknell London Reading Wokingham Hayes Staines Walton-on-Thames Crawley RomseyMaidenhead Poole Glasgow • • Harrow Belfast Newcastle Durham Bristol • • Swindon Slough • • London 4 Working with our customers Blackpool Leeds York Barnsley Manchester Liverpool Sheffield Congleton Telford NottinghamBracknell • Hinckley• Hayes Birmingham Solihull Reading • • Staines 6 Information and Communications Wellingborough Coventry Wolverton Milton Keynes Worcester Ipswich Hitchin BanburyWokingham Eynsham • • Hemel Walton-on-Thames Hemstead Maidenhead • Crawley 12 Automation and Control Swindon Harrow Slough Bracknell London Reading Wokingham Hayes Staines Walton-on-Thames• Romsey Crawley Romsey Poole Glasgow 18 Transportation Belfast Newcastle Durham Blackpool Leeds York Barnsley Manchester Liverpool SheffieldPoole • Congleton Telford Nottingham Hinckley 22 Power Birmingham Solihull Wellingborough Coventry Wolverton Milton Keynes Worcester Ipswich Hitchin Banbury Eynsham Hemel 24 Medical Hemstead Maidenhead Swindon Harrow Slough Bracknell London Reading Wokingham Hayes Staines Walton-on-Thames Crawley 26 Research and Development Romsey Poole Glasgow Belfast Newcastle Durham Blackpool Leeds York Barnsley Manchester Liverpool Sheffield Congleton Telford 27 Lighting Nottingham Hinckley Birmingham Solihull Wellingborough Coventry Wolverton Milton Keynes Worcester Ipswich Hitchin Banbury 28 Financial Services Eynsham Hemel Hemstead Maidenhead Swindon Harrow Slough Bracknell London Reading Wokingham Hayes Staines Walton-on- 29 Affiliated Companies Thames Crawley Romsey Poole Glasgow Belfast Newcastle Durham Blackpool Leeds York Barnsley Manchester Liverpool Sheffield 30 What are we like to work with? Congleton Telford Nottingham Hinckley Birmingham Solihull Wellingborough Coventry Wolverton Milton Keynes Worcester Ipswich 31 Living and working in our community Hitchin Banbury Eynsham Hemel Hemstead Maidenhead Swindon Harrow Slough Bracknell London Reading Wokingham Hayes 32 Our Executive Management Board Staines Walton-on-Thames Crawley Romsey Poole Glasgow Belfast Newcastle Durham Blackpool Leeds York Barnsley Manchester 34 Main locations of Siemens businesses in the UK Liverpool Sheffield Congleton Telford Nottingham Hinckley Birmingham Solihull Wellingborough Coventry Wolverton Milton Keynes Worcester Ipswich Hitchin Banbury Eynsham Hemel Hemstead Maidenhead Swindon Harrow Slough Bracknell London Reading Wokingham Hayes Staines Walton-on-Thames Crawley Romsey Poole Glasgow Belfast Newcastle Durham Blackpool Leeds York Barnsley Manchester Liverpool Sheffield Congleton Telford Nottingham Hinckley Birmingham Solihull Wellingborough Coventry 24 Seven Utility Services Ltd. Abacus Group plc. Addenbrookes NHS Trust. Addison Tube Forming Ltd. Alliance Medical Ltd. Alstom Signalling Ltd. Angel Trains Ltd. Argos Ltd. Bank of Ireland. Barclays Bank plc. BHS Leasing Ltd. Britannia Airways Ltd. Businesses in the UK BritishOur Airways mission plc. British Gas Trading is Ltd.to British bring Telecom. BSL value Ltd. BT Cellnet to Ltd. Catalystour Healthcare Ltd. Cincinnati Machine UK Ltd. Close Asset Finance. Coventry City Council. Department for Environment, Food and Rural Affairs (DEFRA). EPN 10mm trim 10mm trim Distributionshareholders Ltd. Euro Cellular (Distribution) by plc.developing FAS Capital Ltd. Ford Motor and Company Ltd. Framatome ANP. Freeman NHS Trust. Affiliated Companies Information and Communications George Wilson Industries Ltd. Global Crossing UK Ltd. Great Ormond Street Children’s Hospital. Gwent Healthcare NHS Trust. HCA Internationalmanufacturing Ltd. Heller Machine Tools Ltd. world HEX Operating class Company Ltd. products, Highways Agency. HMK Technical Services Ltd. Home New Orders £889.4 (€1,424.7) New Orders £944.1 (€1,512.3) Office Immigration and Nationality Directorate (IND). HSBC Bank plc. Institute of Neurology. IPC Media Group Ltd. King Edward Turnover £873.1 (€1,398.6) Turnover £961.1 (€1,539.5) VII’sdesigning Hospital. Kettering General and Hospital. running Lanarkshire Acute Hospitalcomplex NHS Trust. Lewisham systems Hospital NHS. Lloyds TSB Bank plc. Lothian University Hospital NHS Trust. Lucas Ltd. Ltd. Metier Healthcare Ltd. Ministry of Defence. Employees 1,756 Employees 6,758 Moyleand Interconnector projects, plc. National and Air Traffic tailoring Services Ltd. National our Grid Group services plc. National Savings and Investments. • Fujitsu Siemens Computers 1 • Siemens Business Services Nationwide Building Society. NHS Logistics Authority. Northern Electrical Ltd. npower Ltd. O2. One 2 One Ltd. Orange plc. Radcliffeto Hospital.our Parmleycustomers. Graham Ltd. Phoenix Electrical Company Ltd. Phoenix Natural Gas Ltd. Police Information Technology • Insight Consulting • Organisation (PITO). Portcullis Oldham Ltd. Powergen plc. Queen Mary’s Sidcup NHS Trust. Railtrack plc. Rolls Royce Power 2 • Mobisphere • Siemens Datatrak Engineering plc. Royal Alexandra Hospital. Royal Brompton & Harefield NHS Trust. Royal Cornwall Hospital. Schrader Electronics • Oxford Magnet Technology • Siemens Information & Ltd. Scottish & Southern Energy plc. Scottish Power plc. Singer and Friedlander Ltd. Southern Derbyshire Acute Hospitals NHS Trust.Siemens Summit Healthcare Ltd.is Swindonthe & nameMarlborough NHS and Trust. Synectics know-how Medical Ltd. Talkland Communications Ltd. Thames • Siemens Domestic Appliances Communication Mobile Water plc. The Carphone Warehouse. The Highways Agency. The National Assembly For Wales. The Royal Bank of Scotland. Innformaation andd • Siemens Network Systems3 Transcobehind plc. Transport thousandsFor London. TXU Energi. Underwoods of the Electrical world’s Distributors. United biggest Bristol Healthcare NHS Trust. United Kingdom Passport Agency. United Utilities Water. University Hospitals of NHS Trust. Vodafone Ltd. Valmet Atlas Plc. Coommunicationns Winchesterprojects. & Eastleigh Healthcare Working NHS Trust. 24 inSeven partnership Utility Services Ltd. Abacus Group with plc. Addenbrookes our NHS Trust. Addison Automation and Control Tube Forming Ltd. Alliance Medical Ltd. Alstom Signalling Ltd. Angel Trains Ltd. Argos Ltd. Bank of Ireland. Barclays Bank plc. BHS New Orders £459.3 (€735.7) Affiliated Transportation Leasingcustomers, Ltd. Britannia Airways Ltd.we British help Airways plc. them British Gas Trading achieve Ltd. British Telecom. the BSL Ltd. BT Cellnet Ltd. Catalyst € Companies Transpoortation € Healthcare Ltd. Cincinnati Machine UK Ltd. Close Asset Finance. Coventry City Council. Department for Environment, Food and Turnover £442.3 ( 708.5) New Orders £209.6 ( 335.7) Ruralperformance Affairs (DEFRA). EPN Distribution goals Ltd. Euro Cellular and (Distribution) service plc. FAS Capital standards Ltd. Ford Motor Company Ltd. Framatome Employees 2,966 Turnover £449.3 (€719.7) ANP. Freeman NHS Trust. George Wilson Industries Ltd. Global Crossing UK Ltd. Great Ormond Street Children’s Hospital. Gwent Healthcarethat NHS make Trust. HCA International their Ltd. businesses Heller Machine Tools Ltd. aHEX success.Operating Company Ltd. Highways Agency. HMK • Dickinson Integrated Solutions Employees 997 Technical Services Ltd. Home Office Immigration and Nationality Directorate (IND). HSBC Bank plc. Institute of Neurology. IPC • Siemens Automation and Drives • Siemens Transportation Systems Media Group Ltd. King Edward VII’s Hospital. Kettering General Hospital. Lanarkshire Acute Hospital NHS Trust. Lewisham • Siemens Building Technologies • Siemens VDO Hospital NHS. Lloyds TSB Bank plc. Lothian University Hospital NHS Trust. Lucas Ltd. Marconi Communications Ltd. Metier HealthcareSiemens: Ltd. Ministry of Defence.pioneering Moyle Interconnector innovations plc. National Air Traffic Services for Ltd. National Grid Group plc. National • Siemens Savings and Investments. Nationwide Building Society. NHS Logistics Authority. Northern Electrical Ltd. npower Ltd. O2. One 2 • Siemens Traffic Controls Onea Ltd. better Orange plc. Oxford way Radcliffe of Hospital. living Parmley Graham and Ltd. working.Phoenix Electrical Company Ltd. Phoenix Natural Gas Ltd. Autoomation Financial Services Police Information Technology Organisation (PITO). Portcullis Oldham Ltd. Powergen plc. Queen Mary’s Sidcup NHS Trust. Financial Services Railtrack plc. Rolls Royce Power Engineering plc. Royal Alexandra Hospital. Royal Brompton & Harefield NHS Trust. Royal Cornwall and Control s Interest receivable £78.1(€125.1) Hospital. Schrader Electronics Ltd. Scottish & Southern Energy plc. Scottish Power plc. Singer and Friedlander Ltd. Southern Derbyshire Acute Hospitals NHS Trust. Summit Healthcare Ltd. Swindon & Marlborough NHS Trust. Synectics Medical Ltd. Power Employees 207 Talkland Communications Ltd. Thames Water plc. The Carphone Warehouse. The Highways Agency. The National Assembly For New Orders £311.4 (€498.8) • Siemens Financial Services Wales. The Royal Bank of Scotland. Transco plc. Transport For London. TXU Energi. Underwoods Electrical Distributors. United Turnover £280.2 (€448.8) Bristol Healthcare NHS Trust. United Kingdom Passport Agency. United Utilities Water. University Hospitals of Leicester NHS Trust. Vodafone Ltd. Valmet Atlas plc. Winchester & Eastleigh Healthcare NHS Trust. 24 Seven Utility Services Ltd. Abacus Group plc. Employees 2,531 Addenbrookes NHS Trust. Addison Tube Forming Ltd. Alliance Medical Ltd. Alstom Signalling Ltd. Angel Trains Ltd. Argos Ltd. • ICIS Technology Lighting Bank of Ireland. Barclays Bank plc. BHS Leasing Ltd. Britannia Airways Ltd. British Airways plc. British Gas Trading Ltd. British € Telecom. BSL Ltd. BT Cellnet Ltd. Catalyst Healthcare Ltd. Cincinnati Machine UK Ltd. Close Asset Finance. Coventry City Council. • Siemens Energy Services New Orders £69.2 ( 110.8) Department for Environment, Food and Rural Affairs (DEFRA). EPN Distribution Ltd. Euro Cellular (Distribution) plc. FAS Capital • Siemens Environmental Systems Turnover £69.2 (€110.8) Ltd. Ford Motor Company Ltd. Framatome ANP. Freeman NHS Trust. George Wilson Industries Ltd. Global Crossing UK Ltd. Great Power Lighting Ormond Street Children’s Hospital. Gwent Healthcare NHS Trust. HCA International Ltd. Heller Machine Tools Ltd. HEX Operating • Siemens Power Generation Employees 118 Company Ltd. Highways Agency. HMK Technical Services Ltd. Home Office Immigration and Nationality Directorate (IND). HSBC • Siemens Power Transmission • Bank plc. Institute of Neurology. IPC Media Group Ltd. King Edward VII’s Hospital. Kettering General Hospital. Lanarkshire Acute and Distribution Hospital NHS Trust. Lewisham Hospital NHS. Lloyds TSB Bank plc. Lothian University Hospital NHS Trust. Lucas Ltd. Marconi Communications Ltd. Metier Healthcare Ltd. Ministry of Defence. Moyle Interconnector plc. National Air Traffic Services Ltd. National Grid Group plc. National Savings and Investments. Nationwide Building Society. NHS Logistics Authority. Northern Medical Electrical Ltd. npower Ltd. O2. One 2 One Ltd. Orange plc. Oxford Radcliffe Hospital. Parmley Graham Ltd. Phoenix Electrical € Company Ltd. Phoenix Natural Gas Ltd. Police Information Technology Organisation (PITO). Portcullis Oldham Ltd. Powergen plc. Research and Development New Orders £190.7 ( 305.5) Queen Mary’s Sidcup NHS Trust. Railtrack plc. Rolls Royce Power Engineering plc. Royal Alexandra Hospital. Royal Brompton & New Orders £31.9 (€51.1) Research and Meedical Turnover £173.9 (€278.6) Harefield NHS Trust. Royal Cornwall Hospital. Schrader Electronics Ltd. Scottish & Southern Energy plc. Scottish Power plc. Singer Turnover £30.9 (€49.5) Development Employees 722 and Friedlander Ltd. Southern Derbyshire Acute Hospitals NHS Trust. Summit Healthcare Ltd. Swindon & Marlborough NHS Trust. Synectics Medical Ltd. Talkland Communications Ltd. Thames Water plc. The Carphone Warehouse. The Highways Agency. The Employees 464 • A&M Hearing National Assembly For Wales. The Royal Bank of Scotland. Transco plc. Transport For London. TXU Energi. Underwoods Electrical • Roke Manor Research • Siemens Healthcare Services Distributors. United Bristol Healthcare NHS Trust. United Kingdom Passport Agency. United Utilities Water. University Hospitals of Leicester NHS Trust. Vodafone Ltd. Valmet Atlas Plc. Winchester & Eastleigh Healthcare NHS Trust. 24 Seven Utility Services Ltd. Figures in £m • Siemens Medical Solutions Abacus Group plc. Addenbrookes NHS Trust. Addison Tube Forming Ltd. Alliance Medical Ltd. Alstom Signalling Ltd. Angel Trains Ltd. Argos Ltd. Bank of Ireland. Barclays Bank plc. BHS Leasing Ltd. Britannia Airways Ltd. British Airways plc. British Gas Trading 1 Financial year runs from 1 April 01 to 31 March 02 Ltd.These British are Telecom. just some BSL ofLtd. Siemens’ BT Cellnet customers Ltd. Catalyst Healthcare Ltd. Cincinnati Machine UK Ltd. Close Asset Finance. Coventry 2From December 2002, Siemens Datatrak became part of the Siemens VDO Trading business in the Transportation group Citywith Council. whom Department we’ve worked for Environment, extensively Foodduring and Rural Affairs (DEFRA). EPN Distribution Ltd. Euro Cellular (Distribution) plc. 3Disposed of during financial year FASthe Capital last financialLtd. Ford year.Motor Company Ltd. Framatome ANP. Freeman NHS Trust. George Wilson Industries Ltd. Global Crossing UK Ltd. Great Ormond Street Children’s Hospital. Gwent Healthcare NHS Trust. HCA International Ltd. Heller Machine Tools Ltd. HEX Operating Company Ltd. Highways Agency. HMK Technical Services Ltd.HomeOfficeImmigrationandNationality Directorate (IND). Business overview

Business overview Our strategy of maintaining a broad business base, The world is a very different place, economically and encompassing both manufacturing and services, politically, since 11 September 2001. It is currently has paid off in minimising the impact of global experiencing the most serious slowdown in global economic events. economic activities for 30 years. Manufacturing, in particular, is at a low ebb. While the UK has so far Satisfied customers remain the key to our success weathered the storm better than many of our European Siemens’ reputation for innovative solutions backed by neighbours, it would be complacent to assume that thoughtful customer service has undoubtedly helped we will continue to do so without being vigilant and the company win a number of contract extensions taking tough countermeasures early. from existing customers and some notable new orders.

The reputation of the corporate world has also been Siemens Dematic’s £53 million contract from badly damaged during the past year following several Sainsbury’s to build two major new automated high profile accounting scandals. The loss of an food storage and distribution facilities, each handling organisation’s reputation represents a betrayal of its 12,000 different products daily, and 60 per cent shareholders and customers, and generations of of which will have to be despatched to stores within employees who have helped to build that reputation. hours of being received. As a company whose own roots date back to 1843, and whose name has become a byword for innovative The Police Information Technology Organisation ideas that permeate virtually every aspect of daily life, has extended its successful nine-year partnership no-one understands this better than Siemens in the UK. with Siemens Business Services with a new four-year We are committed to conducting our business agreement for technology upgrade, maintenance transparently and equitably. and support services worth a total of £21 million.

An excellent year for Siemens in the UK Siemens Power Transmission and Distribution’s major We have reported our highest ever profit and increased order worth in excess of £20 million for the supply turnover for the financial year just ended. Some and maintenance of control and protection systems businesses truly excelled. However, it would be fair to for more than 40 high voltage electricity transmission say that a significant proportion struggled with tough substations owned and operated by National Grid. market conditions. To sum up, it has been an exceptional year for Siemens in the UK achieved earnings before tax and Siemens in the UK – all the more remarkable given interest of £143 million, beating its EBIT budget by the prevailing economic conditions. 14 per cent (excluding the effect of structural changes, such as the sale of the metering products business and Siemens Network Systems). The two strongest contributors to this were our and medical businesses. Alan Wood Turnover showed a healthy growth of 10 per cent, Chief Executive with the main contributors being Siemens Business Siemens Holdings plc Services and Siemens Transportation Systems.

Our Economic Value Added (EVA) result, calculated by subtracting the cost of capital from profits, and which we regard as our ultimate performance indicator, “We have reported our highest “It would be complacent to was £28 million – well above our budget and double ever profit and increased turnover assume that we will continue the previous year’s EVA. for the financial year just ended” to weather the economic storm without being vigilant and taking tough countermeasures early”

2 www.siemens.co.uk 3 www.siemens.co.uk Working with our customers

Siemens’ products and services Reducing police Monitoring water Automating food Reading more meters response times quality online distribution Powergen awarded help customers in many different South Yorkshire Police United Utilities awarded Siemens Dematic has Siemens Energy Services sectors to increase their operational awarded Siemens a five-year, £5 million started work on contracts an additional contract, Communications a contract to Siemens valued at over £50 worth around £1 million efficiency and achieve ambitious contract worth around Automation and Drives to million to build two new per year, to read its performance goals. £1.3 million to bring provide online monitoring automated food storage customers’ meters and together six call centres technology that will and distribution facilities process the data for into a single multimedia enable local and remote for supermarket giant billing purposes. Here are just a few of our success contact centre that can control of process Sainsbury’s in Birmingham prioritise calls, improve equipment at sewage and and London. The new stories of 2002… communication with water treatment plants centres will speed up in- officers on the beat and across the north west. store shelf-filling, reduce help the Force achieve the need for manual faster response times. sorting and increase the speed of distribution.

Increasing road safety Mapping out Improving rail Controlling the Powering Heathrow’s Serving more NHS Land Rover awarded the future for online communications electricity grid terminal five patients Siemens VDO a four to orders Corning Communications National Grid placed an For Heathrow’s new Siemens Healthcare five-year order, worth Ordnance Survey signed Systems awarded a order worth over £20 terminal five, Siemens Services signed a Private up to £10 million a year, a five-year contract with £6.5 million contract to million with Siemens Power Transmission Finance Initiative (PFI) deal for its tyre pressure Siemens Business Siemens Transportation Power Transmission and and Distribution pressed to supply and maintain monitoring system. As Services for consultancy Systems for radio Distribution to provide ahead with designing medical equipment across around 80 per cent of services and a software communications systems control and protection and constructing a high- the Airedale NHS Trust’s high-speed tyre blow- solution that will pave for the Channel Tunnel equipment at over voltage network, which estate in West Yorkshire. outs are caused by slow the way for more of its Rail Link. This includes a 40 of its electricity will be owned and The agreement, worth punctures, this technology mapping products to mobile communications substations. A five-year operated by London more than £12 million plays an important role be sold online. system that uses global service agreement is Electricity Services. over 15 years, is the first in improving road safety. positioning satellite also included in the deal. of its kind to modernise technology to give the existing hospital facilities. precise location of trains to signal operators. Cushioning our Putting more trains Pumping oil around Web-enabling landing on Mars on track the UK building systems Roke Manor Research is Siemens Transportation The British Pipeline Siemens Building playing a crucial role in Systems announced it is Agency awarded Technologies invested the British-led effort to to provide Arriva Trains Dickinson Integrated in a project to manage land an unmanned Northern with eight Solutions, now part of the building systems spacecraft Beagle 2 on additional open car Siemens Automation in 40 Marks & Spencer Mars. It has developed saloons under a contract and Drives, a £1 million stores over the web. a radar altimeter trigger worth £6 million, building contract to supply This will enable it to run to measure the precise on a similar order placed equipment for the air handling units and height at which gas bags by the train operating 200-mile underground chillers at optimum should inflate in order to company 12 months pipeline that pumps oil levels and remotely solve cushion its landing on previously. from Shell’s refinery faults, saving the the planet’s surface. in Cheshire to London. company time, energy and money.

4 www.siemens.co.uk 5 www.siemens.co.uk Information and Communications 15:09 London

Siemens is a world leader in the information communications industry. We provide technologies, applications and services ranging from next- generation networks to mobile communications as well as IT and business services. 09:26 Reading

Siemens mobile is Siemens offers a wide Chelsea FC’s official range of products to sponsor and has help people do business launched a pre-pay club on the move, including branded . a tri-band mobile phone.

Siemens’ technology enables call centres throughout the UK to increase their customer 16:15 service levels. Durham 10:14 London

Siemens enables police Siemens services over officers throughout the 11:23 30 per cent of bank and UK to access information building society cash on the Police National Birmingham machines in the UK. Computer in the war 6 www.siemens.co.uk against crime. 7 www.siemens.co.uk Information and “We felt that Siemens had Communications listened to us and was intuitive to our requirements”

Paul Mullins, Chief Executive, National Debtline

Siemens Business Services disruption. “We have had a long and successful Siemens Business Services is one of the UK’s relationship with Siemens and we work very well largest providers of IT and business services together,” says Phillip Webb, PITO’s Chief Executive. to both public and private sector organisations. “The fact that the company has been able to Customers such as Barclays Bank, the Immigration consistently provide technical solutions to satisfy and Nationality Directorate, National Savings our needs reassured us that we would get the good and Investments, the UK Passport Service and the service and solution that we wanted. Vehicle Inspectorate rely on Siemens for outsourcing, IT managed services, solutions and support. “With all large IT projects you imagine there are going to be problems, but it went off remarkably smoothly. Police Information Technology Organisation It was quite a difficult project because the computer Access to information is vital in the war against is used 24 hours a day, 365 days a year and we had 20:43 crime. The Police National Computer is an to continue providing an effective service throughout indispensable intelligence resource used by forces the upgrade. The work was well planned and well Birmingham around the country. It stores nearly 50 million vehicle executed, starting and finishing on time. Not only records, 6.2 million criminal records and details of over has the upgrade given us more processing and disk The National 100,000 stolen items of identity-marked property. capacity, it’s also given us a breathing space of three Debtline will have to four years in which to assess our future business handled around 50,000 Siemens Business Services has worked with the Police demands and how the computer should meet them.” calls using Siemens’ Information Technology Organisation (PITO) for nine technology in just years to maintain the system at the cutting edge of one year. computer technology. Recently, when a dramatic increase in transaction rates required a swift upgrade, Siemens carried out the work and minimised service

“We have had a long and Siemens Communications National Debtline’s newly expanded service required Siemens Communications offers a full choice more sophisticated technological support and Siemens successful relationship with of technology and service solutions from simple Communications won the tender to install a new Siemens and we work very telephony through to full network outsourcing. system. “We felt that Siemens had listened to us and It manages telecommunications networks for was intuitive to our requirements, and appreciated that well together” companies including Ford Europe, the Met Office we are not IT specialists,” says Paul Mullins. “We were and Seeboard. also comforted by Siemens’ willingness to work on the Phillip Webb, Chief Executive, software aspect in partnership with another company, Police Information Technology Organisation National Debtline debt solution specialists Payplan, to make sure the Talking through a problem with someone sympathetic solution was right for us. and knowledgeable can be an enormous relief, as the clients of the National Debtline would undoubtedly “The modern telephony is much more efficient and less testify. The telephone helpline, which provides free time is spent waiting for a call to be put through. But advice to people with debt problems, is just about to most important of all, we’re now helping an additional conclude a year-long pilot project which has seen its 20 per cent of clients per advisor, because the system service expand from four to 36 members of staff. is more efficient and gets information to us in a quicker and more accessible way.” Siemens has been Over the year the helpline will have handled helping to maintain the approximately 50,000 calls, each one lasting on Police National Computer, average around 16 minutes. “The average for a bank FACT: Siemens produced the first which stores 6.2m criminal 11:14 or insurance call centre is two to three minutes,” says communications server to be records, for nine years. London Chief Executive Paul Mullins. “However, we operate very differently and don’t work to a script. We’re client- approved for connection to a driven, as people who ring us up need to talk at their own pace.” new, secure digital radio system FACT: Over 10 million new passports for the UK’s emergency services. have been processed by Siemens Business Services’ secure, automated system in just four years.

8 www.siemens.co.uk 9 www.siemens.co.uk Information and Communications

Siemens Datatrak If a thief does manage to get past the immobiliser in Siemens Datatrak provides vehicle tracking and one of Volvo’s vans and tries to drive it away or load information systems to customers that operate in it onto a trailer, details of its location, direction of the field services, logistics management and vehicle travel and speed are automatically sent to Siemens security sectors, as well as to passenger transport Datatrak’s 24-hour national monitoring centre and organisations and the emergency services. Its the Police are alerted. technology is used both to help foil car thieves and to give organisations a real-time picture of the The system has proved an effective crime deterrent. exact location of their vehicles. Siemens Datatrak’s Since it was installed, Volvo Construction Equipment customers include Avis, Kwik-Fit, Securicor, has not lost a single vehicle. Staffordshire Ambulance Service and Wessex Water. From December 2002, Siemens Datatrak became part of the Siemens VDO Trading business in the : FACT: Every Ferrari imported 12 07 Transportation group. into the UK is fitted with Siemens’ Nottingham Volvo Construction Equipment vehicle tracking technology. The Volvo Construction Equipment has been using Siemens was Orange’s best-selling Datatrak’s vehicle security system for the last four prepaid handset in the years. The company supplies around 60 different types fourth quarter of 2002. of machine to the construction industry, including excavators and articulated haulers. Its fleet of 100 vans is essential to ensure that it can service and repair these machines throughout the UK.

Since installing Siemens Datatrak’s automatic vehicle Siemens Information and “This meant that the A50 was available exclusively location system eight on the Orange network for two weeks, a period years ago, Staffordshire Communication Mobile which was actually extended because the Orange Siemens Information and Communications Ambulance Service has and Siemens teams delivered it ahead of the scheduled Mobile is Europe’s second largest mobile phone consistently been the best date. It was our best-selling prepaid handset in the manufacturer, with a product range that includes performing ambulance last quarter of 2002.” innovative mobile phones, personal digital service in the UK. assistants, cordless handsets and wireless modules. Siemens and Orange set up a joint ‘virtual team’ The mobile networks business offers operators dedicated to the A50’s launch. According to Matthew a wide range of products and services, from base Kirk: “Our working relationship was very close, not stations and switching systems to intelligent least because of the level and quality of effort and networks. It’s playing a key role in the creation of resources that Siemens devoted to the launch and the third generation network, currently being built marketing activity. Siemens also had a direct link back in the UK by telecom operator Hutchison 3G. to the Orange product creation side – a crucial factor to the early and successful launch of the A50 and Orange unusual with mobile manufacturers. Siemens was Mobile phone sales traditionally rocket at Christmas, clearly very serious about our relationship. The launch and one of Orange UK’s best-sellers in 2002 was process with mobile suppliers is always quite tricky Siemens Information and Communication Mobile’s and this rates as one of the big successes.” new A50 model. Much of the A50’s appeal to the 16-24 age group lies with its fresh and contemporary styling, : ease of use and value for money. 08 52 “Our working relationship was St Andrews Orange UK buys in and brands phones from a number very close, not least because of of manufacturers and distributes them through its Mini Siemens GSM fur, the tags record and own shops and through independent retailers such the level and quality of effort and phone tags are helping ‘phone home’ location, as Carphone Warehouse. “Being first-to-market, as we resources that Siemens devoted to : scientists at St Andrews diving and breeding 05 36 were with the A50, gives Orange great presence with University to learn why information that is difficult customers and consumers and generates extra sales,” the launch and marketing activity” Stafford only half of the 35,000 to obtain by other means, says Matthew Kirk,Head of Device Category Management. grey seal pups born annually thus enabling better Matthew Kirk, around Britain’s coastlines understanding about their Head of Device Category Management, Orange 10 www.siemens.co.uk make it to their first birthday. survival and man’s impact 11 www.siemens.co.uk Glued harmlessly to their on the marine ecosystem. Automation and Control

Siemens is the world’s largest supplier of products and solutions in the industrial and building technology sectors. We enable our customers to optimise their business and production processes, which in turn helps them improve their 07:42 profitability and efficiency. Manchester

Siemens’ traffic Around 75 per cent of management technolgy mail posted in pillar boxes minimises delays and in the UK is handled by 17:45 maximises capacity in Siemens’ sorting equipment. Hull most UK towns and cities.

Siemens has been The latest traffic providing fire detection controller technology 16:37 systems at London’s from Siemens will help Edinburgh Docklands since 1989. Transport for London to 15:13 improve traffic flow in London Trafalgar Square. 11:17 London

43,000 bottles of Highland Spring mineral water are produced every hour using Siemens’ 12 www.siemens.co.uk technology. 13 www.siemens.co.uk Automation “We have a sense that Siemens and Control is as proud of what we have achieved at Tate Modern and Tate Britain as we are ourselves”

Peter Wilson, Tate’s Director of Projects “Without it my job would have been a lot harder. Siemens Traffic Controls and Estates Siemens Traffic Controls helps to keep traffic With four staff I can manage my area’s traffic very flowing through towns and cities and along well and the majority of that is down to a really good, motorways throughout the world, saving drivers reliable system. Good quality, proven products that can time, improving safety and reducing pollution. be integrated, supported by a first class maintenance Its product portfolio includes traffic signals, contract have been fundamental to the smooth controllers and detectors for pedestrian crossings running of the city’s traffic.” and road intersections, urban traffic control systems and car park guidance systems. Siemens has recently installed the traffic management infrastructure for Hull’s new £45 million sports and City Council events stadium. Located in the city centre, the 25,000 Kingston upon Hull City Council, in common with seat complex lies in the middle of two major radial 13:58 most local authorities, has to run a financially tight routes and the road system will have to accommodate ship, with social services, education and transportation traffic travelling not only to the stadium but to and London all competing for their share of limited funds. from Hull as well. Limited funds have meant that Dave

Responsibility for managing the city’s complex traffic Carr has to get best value and maximum effectiveness Siemens’ intelligent needs falls to Traffic Signals Manager Dave Carr. It’s from the new Siemens system. “It’s all about having the building management a job made easier, he says, since the installation in appropriate strategies in place for managing traffic and system at Tate Modern 1994 of SCOOT, the reactive traffic management a reliable and flexible traffic control system which can maintains a constant system from Siemens Traffic Controls, which adjusts be fine-tuned and supplemented once we know exactly temperature and level traffic lights according to the flow of traffic, what we’re dealing with in terms of traffic demand.” of humidity throughout minimising delays and maximising capacity. the galleries.

“With four staff I can manage Siemens Buildings Technologies and Tate Britain, for five years and values the my area’s traffic very well and 17:46 Siemens Building Technologies provides building relationship and mutual commitment that have Hull management, fire detection and security systems grown over this period. “Our projects tend to run over the majority of that is down to and products to industrial, commercial and a very long timescale, so we need a range of products domestic customers. and a company that are going to be around in the long a really good, reliable system” term. We want to be kept informed of innovative new Tate products so we can upgrade and extend our systems. Dave Carr, Traffic Signals Manager, When you’re custodian of one of the world’s finest Equally, we need backward compatibility to Kingston upon Hull City Council collections of 20th century and contemporary art, accommodate existing products. maintaining the perfect environment is critical for exhibits and visitors alike. “Keeping people comfortable “Siemens has a good understanding of our business and and the art in optimum condition is a challenge at realises that museums aren’t the richest organisations Tate Modern, especially in a building that has as many in the world. We have a sense that Siemens is as proud visitors as ours,” explains Peter Wilson, Tate’s Director of what we have achieved at Tate Modern and Tate of Projects and Estates. “People introduce heat and Britain as we are ourselves. They really feel part of it, dampness, especially when it’s raining, while paintings and so there’s a real sense of partnership.” need a constant level of humidity, otherwise they Siemens’ technology contract and expand and eventually become damaged.” manages the flow of FACT: Fire detection systems from traffic to and from Hull’s The intelligent building management system installed new £45 million sports by Siemens Building Technologies integrates and Siemens Building Technologies and events stadium and controls the heating and air conditioning systems have been installed in all but one the city centre. to maintain a constant environment throughout the galleries. Peter Wilson has used Siemens products and of the buildings at Canary Wharf. expertise at the Tate’s London galleries, Tate Modern FACT: Siemens manufactures and maintains more of the UK’s road management infrastructure than any other company.

14 www.siemens.co.uk 15 www.siemens.co.uk Automation and Control 07:43 Manchester

Siemens Automation and Drives “It was a very, very tight deadline, but everything went Siemens Automation and Drives supplies customers ahead as planned,” recalls John Calderhead, Highland in many different industries with products and Spring’s Engineering Projects Manager. “I’ve had a good solutions that improve the productivity of their working relationship with Siemens over many years, plants, factories and buildings. A wide range of and Siemens and Kensal evidently had a good one too, companies, from automotive to chemical, machine probably because of their familiarity with each other.” building to paper production, and aerospace to quarries, use Siemens’ automation, process The Siemens system is supported by a network control, instrumentation and electrical distribution and interface, which manage the various conveyor and home automation products. Its customers operations and shop floor communication. The fully include GlaxoSmithKline, Pfizer and Rolls Royce. automated system controls all the processes, from bottle-blowing to filling, labelling and packaging Highland Spring the bottles on pallets, ready for despatching to With sales of its top-selling natural mineral water set supermarkets and other retail outlets. to soar by 40 per cent, Scottish company Highland Spring had to move quickly to upgrade its Perthshire “It’s been up and running extremely well for just over Siemens’ high-tech bottling plant to cater for the increase in demand. In a year-and-a-half and production has increased from mail processing machines just three weeks, the plant’s three bottling lines were 25,000 to 43,000 bottles per hour,” reports John have been installed at replaced by a fully integrated production control Calderhead. “While previously we had a lot of different Royal Mail sorting offices process, designed, installed and run by Siemens control systems in use, standardisation has brought real around the UK as part Automation and Drives under the project management benefits in quality control and reduced the number of of a five-year, £150 million of conveyor systems specialists Kensal Ltd. spares we need to keep on site. We can also pinpoint programme. faults online and spot where we’re losing production time, enabling us to address problems quickly.”

“I’ve had a good working Siemens Dematic We’ve always had an excellent working relationship relationship with Siemens 16 :49 Siemens Dematic specialises in logistics with Siemens and there’s a good degree of understanding Blackford automation and designs, manufactures and on both our parts. Also, as a multi-cultural organisation, over many years” implements warehouse and distribution solutions Siemens has access to so many different capabilities for customers such as Birds Eye Wall’s, Coca-Cola, around the world, which in turn gives us the best of John Calderhead, Engineering Projects Manager, Dairy Crest, DHL and Next. In addition, every major all worlds.” Highland Spring airport in the UK depends on baggage handling systems supplied by Siemens. One of the year’s highlights for Siemens was being awarded Royal Mail’s prestigious gold first class supplier Royal Mail award for overall project performance. “Siemens FACT: Over 22,000 Siemens Every day millions of letters criss-cross the country delivered it right first time,” says Jerry Cope. “There faster and more efficiently than ever, following the was a really good relationship which, on top of intelligent light fittings, which installation of 139 high-tech processing machines at delivering the project on time and to budget and change the lighting levels Royal Mail sorting offices around the UK. Designed cost, won them the award.” and built by Siemens Dematic, these mail processors according to the time of day, integrate all the processes required to sort a bag of The two companies’ good working relationship has are in operation in the Canary post, which is tipped into a machine at one end and led to other important projects, including the Heathrow then automatically sorted, stacked or bar-coded for Worldwide Distribution Centre, an automated Wharf tube station. further processing at other sorting offices. distribution warehouse which will handle incoming and outgoing overseas mail. “Like all projects it went through ups and downs, but we’re very pleased with it now,” says Jerry Cope, Managing Director, Royal Mail Service Delivery, of “We’ve always had an excellent the five-year, £150 million programme. “The machines Siemens is helping are working really well, the operators are pleased working relationship with Siemens Highland Spring’s with them and they’re delivering the performance and there’s a good degree of production line to meet we require. a 40 per cent increase in understanding on both our parts” consumer demand for Jerry Cope, Managing Director, its natural mineral water. Royal Mail Service Delivery

16 www.siemens.co.uk 17 www.siemens.co.uk Transportation BAA plc’s Heathrow 19:35 Express trains were London designed and built by Siemens, which also provides round-the-clock service to keep them safe, looking good and running Siemens is at the forefront of punctually. rail and automotive technology, helping customers to improve safety and comfort for drivers and passengers throughout the UK.

Almost 3,000 accident data recorders from Siemens will be fitted to Metropolitan Police vehicles in London by the end of 2003.15police 09:38 forces around the UK are Heathrow now using this technology.

Siemens’ trains will be the most modern on the UK rail infrastructure, 16:22 according to our customer Holford First Great Eastern. 15:02 London 13:52

Siemens will be Siemens’ Heathrow Express assembling up to 30,000 trains are designed to cockpits for the award- ensure passengers enjoy a winning Range Rover comfortable journey, and every year. also to help BAA reduce road congestion around the airport 18 www.siemens.co.uk 19 www.siemens.co.uk by 3,000 vehicles every day. Transportation 14:12 Sheffield

Siemens Transportation Systems In what Dave Kaye describes as “an innovative set-up”, Siemens Transportation Systems operates at Siemens will also be providing a maintenance and the forefront of rail technology, designing, repair service based at his company’s depot, manufacturing and maintaining train and supported by First Great Eastern staff trained in signalling and communications systems to the Siemens’ fault-finding techniques. highest safety standards. Angel Trains, Arriva Trains Northern, BAA’s Heathrow Express and “We have very high hopes and expectations for this First Great Eastern have all placed orders and train,” he says. “At the end of the day what customers long-term maintenance contracts with Siemens. want is a punctual, reliable service on trains that are safe and comfortable. We expect the Class 360 trains First Great Eastern to give us that reliability – they’re very customer Passengers travelling out of London’s Liverpool Street friendly, fully air-conditioned and have an excellent Station to the further reaches of Essex and Suffolk interior layout. are in for a treat when award-winning operator First Great Eastern inaugurates its new fleet of state-of- “We have a superb working relationship with

the-art Desiro Class 360 trains. “They’ll be the most Siemens. It’s been a proper partnership, not a case of Nearly every new modern railway stock on the UK rail infrastructure – a manufacturer telling us what we want. We’ve raised car in the world has a quieter, safer and more reliable and accessible,” says issues with Siemens and they have taken them on Siemens product in it, Dave Kaye, the company’s Managing Director. board, and we’ve listened to their points too. In true including Land Rover’s partnership terms it’s been very, very good.” new Range Rover. Built by Siemens Transportation Systems, the trains replace the 25-year-old slam-door trains and should be fully operational for the 2003 summer timetable.

“We have a superb working Siemens VDO and delivered direct to Land Rover’s own plant in relationship with Siemens… 08:18 Siemens VDO Automotive supplies products and nearby Solihull. Each unit is customised and turned London systems to the vehicle manufacturing industry, round in half a shift, enabling Land Rover to work We’ve raised issues which working in partnership with companies such as on a ‘just-in-time’ basis, cutting down the amount BMW, Ford, Honda, Land Rover, MG Rover, Nissan of storage space required. they have taken on board, and Toyota. Siemens VDO Automotive has two and we’ve listened to their major manufacturing locations in the UK. “The launch and initial production stage of the new In Birmingham, it produces mainly cockpits and Range Rover experienced a number of teething points too” fuel systems, while at Telford it develops and problems,” recalls Steve Jones, Purchasing Director of manufactures fuel and air intake systems. Products Aston Martin, Jaguar and Land Rover. “Operating as a Dave Kaye, Managing Director, ranging from vehicle spares and tachographs to team, Land Rover and Siemens managed to sort them First Great Eastern car audio and multimedia navigation systems are out and now we’re working together very successfully. also supplied by Siemens VDO Trading. Siemens is meeting our delivery aspirations and the quality levels are very good. Siemens is doing a good Land Rover job of what is a very large and challenging assembly. Land Rover has been producing its legendary four- They have an innate level of expertise in the design wheel-drive vehicles for more than half a century. and assembly of cockpits, which is an integral part First Great Eastern’s The company’s impressive new Range Rover is already of the car and quite a high selling point.” new Siemens trains are attracting accolades and awards and has come top in quieter, safer, more BBC Top Gear magazine’s ‘best four-by-four’ category reliable and accessible. for 2002. Each vehicle is unique, tailored to a “Siemens is doing a good job customer’s personal requirements from a shopping list of 90,000 variations. of what is a very large and challenging assembly” Siemens VDO Automotive designed and now produces FACT: Over 20 per cent of new the car’s complex cockpit and central console, which Steve Jones, Purchasing Director, include the air conditioning and navigation systems. Aston Martin, Jaguar and Land Rover passenger train orders have been 28,000 of the ready-to-install units were assembled secured by Siemens since the this year at Siemens’ Holford site in the West Midlands privatisation of the rail industry.

20 www.siemens.co.uk 21 www.siemens.co.uk Power Siemens Power Generation Siemens Energy Services Siemens Power Generation builds and services Siemens Energy Services is now the largest power plants in the UK and, following the independent supplier of metering services and restructure of Siemens Environmental Systems, technical support to the UK utility industry. It reads it also offers a range of radiation monitoring gas and electricity meters throughout the UK, sensors and systems. It helps customers such as ensures that they are maintained in good working Edison Mission, Innogy, Powergen, Seabank, Scottish order, processes customer data and handles the Siemens operates across the & Southern Energy to ensure that their power payment of bills. stations are efficient and environmentally friendly. complete energy chain, from Almost 8 million households and businesses now building and maintaining During the course of 2002, Siemens Power receive metering services from Siemens Energy Generation acquired ICIS Technology, a leading IT Services, which represents a significant increase in power stations to helping the solutions provider within the energy trading and its market reach from 2001. It is a trusted partner UK’s energy suppliers deliver power plant management markets. of utility companies throughout the UK, including British Gas, Powergen, npower, Scottish Power electricity to homes and Together with Siemens in Australia, Siemens Power and Scottish & Southern Energy. businesses efficiently, reliably Generation secured an order worth £10.3 million for and cost-effectively. the upgrade of six low-pressure turbines at Hazelwood Following the restructuring of Siemens’ worldwide 11:05 Power Station in Victoria, Australia. metering business in 2002, the UK metering products

South Shields business was sold to Kohlberg Kravis Roberts.

In addition to building Siemens’ technology at new electricity substations London Electricity’s Tooley 10:42 for National Grid in London 16:23 Street substation powers and Hertfordshire, Siemens most of the City of South Shields is providing and maintaining Newcastle London, including City control and protection Hall, the official office of equipment at more than the Lord Mayor of London, 40 of its existing substations opened in June 2002. throughout the UK.

Siemens Power Transmission National Grid’s Project Manager: “One of the major challenges with a project of this size is the co- and Distribution ordination of the work between the contractors, Siemens Power Transmission and Distribution in this instance Siemens, J Murphy & Son, who are provides the technology to transfer electricity constructing the tunnel, and ABB, who will install the : from the UK’s power stations into homes and 18 42 cable and connect it into the Elstree substation. Timing London businesses. The business delivers complete turnkey is critical – if Siemens doesn’t deliver the substation solutions and services as well as products and on time then we can’t commission the new circuit systems, and works with all of the UK’s regional into London.” electricity companies. Fortunately, in terms of project delivery Jim Street National Grid rates Siemens as one of National Grid’s best-performing London’s demand for electricity has been growing at suppliers, citing as an example Siemens’ work on the a rate that’s significantly above the national average, substation in West Ham, in east London. It included largely owing to the number of big computer systems the provision of a new transformer, which is on being installed and the expansion in office and programme to be commissioned two months ahead apartment developments, most of which require of schedule. “We need companies like Siemens who power-hungry air-conditioning facilities. National Grid have demonstrated the capability to deliver the is currently in the middle of a major reinforcement complete range of high voltage substation projects of its transmission system in central London to ensure to time and cost.” that customers such as London Electricity can meet the demand. “We need companies like Siemens Central to this is a new 400,000 volt transmission who have demonstrated the circuit, housed in a 20km cable tunnel, under construction between Elstree, in Hertfordshire, and capability to deliver the complete St John’s Wood in central London. Siemens Power range of high voltage substation Transmission and Distribution’s contribution is the new substation at Elstree. According to Jim Street, projects to time and cost” Jim Street, Project Manager, National Grid

22 www.siemens.co.uk 23 www.siemens.co.uk Medical A&M Hearing Siemens Healthcare Services A&M Hearing has been designing, manufacturing Siemens Healthcare Services provides IT and managed and supplying hearing instruments for almost services and solutions, helping to bring 21st century a century. A&M Hearing is the sole distributor technology to UK hospitals and supporting medical staff of Siemens hearing instruments in the UK, in their life-saving work. It is a lead partner in the supplying hearing aid specialists and NHS consortium that won a £64 million Private Finance audiology departments. Initiative (PFI) deal to build and run an extension at Siemens offers a broad Barnet Hospital in London. As well as installing the To support NHS audiology departments across the latest medical scanning equipment, telecommunications spectrum of products, solutions UK in making the transition from analogue to digital and IT systems, Siemens is responsible for running and services for integrated technology, A&M Hearing has been providing them and maintaining all of these services for 30 years. with the latest digital hearing aids, along with free healthcare. Our offerings include computers, software and training. innovative technologies that increase the accuracy of diagnosis and therapies that minimise patients’ discomfort. 13:30 Cambridge

The radiology department A&M Hearing is the at Addenbrookes NHS largest supplier of hearing Trust has been able to aids to the NHS. double the number of patients it sees using Siemens’ new CT scanners.

The quality of the Siemens Medical Solutions Siemens’ new scanners let us look at three-dimensional images produced by Hospitals throughout the UK depend on systems images, which enable you to examine volume of tissue Siemens’ scanners brings and services from Siemens Medical Solutions, the rather than slices. Nobody had quite prepared us for greater accuracy to UK’s number one supplier of medical technology. the high quality of the three-dimensional images – they diagnosis of a wide range The business provides diagnostic imaging, therapy are just breath-taking. We’re only just beginning to of medical conditions. and critical care equipment, such as CT and MRI explore all the things these new machines can do. scanners, mammography machines, x-ray systems, radiotherapy systems and ultrasound machines. “Equally important, with a total of three modern machines we’ve been able to almost double overnight Addenbrookes NHS Trust the number of patients we see and we’re not yet at CT scanners use X-rays to acquire cross-sectional full capacity. The doctors looking after the patients images, which are one-dimensional ‘axial slices’ benefit enormously because we can investigate a through a patient’s body, and have become an person’s condition much more comprehensively and invaluable diagnostic tool in most UK hospitals. The they, in turn, can be more confident about the advice University Department of Radiology at Addenbrookes they then give.” NHS Trust performs more than 10,000 scans a year. It has recently purchased two top-of-the-range CT scanners from Siemens Medical Solutions for neurological, body and research work, complementing “Nobody had quite prepared FACT: 50 per cent more patients an existing Siemens scanner. us for the high quality of the three- have been treated by the radiology Professor Adrian Dixon, the department’s head, has dimensional images – they are just department at the University been working with Siemens equipment for 20 years 13:35 and is particularly impressed with the image quality of breath-taking” Cambridge Hospital of Lewisham in London the new scanners and the greater accuracy this brings Professor Adrian Dixon, Head of the University since it replaced its 10 year-old to diagnosis. “Clinicians and radiologists visiting the Department of Radiology, Addenbrookes NHS Trust department from other centres are amazed by the system with a new Siemens pictures they see,” says Professor Dixon. “Hitherto we’d multislice scanner. been limited to one-dimensional ‘axial’ images, but

24 www.siemens.co.uk 25 www.siemens.co.uk Research and Lighting Development

Roke Manor Research is one of Osram supplies lamps to the UK’s leading commercial R&D the retail, wholesale and laboratories, working for the equipment manufacturing public and private sectors as well sectors. It specialises in general as for other Siemens businesses. lighting solutions, automotive lighting, special photo-optic 12:18 lamps and display lighting. 19:32 Southhampton Birmingham These images taken on flights in European The Millennium from a live video recording skies by allowing live Point centre in were sent successfully recordings from the cabin Birmingham was able over a third generation and cockpit to be relayed to recoup the capital high frequency wideband to ground staff. costs of installation of network in a trial that Siemens’ energy-saving could pave the way for lighting technology in improved safety and four months. security for passengers

Roke Manor Reasearch The trial took place in December 2001on board one Osram Specialising in communications, electronic sensors of QinetiQ’s BAC1-11 research aircraft. “We were able Innovative lights from Osram have helped and internet technology, Roke Manor Research to transmit live video of activities in the cockpit and illuminate the British Library, the British Museum works with Government and customers including cabin to the ground station, use the internet and and P&O Cruises’ luxury ship, the Aurora. Around BAE Systems, BMW, Cable & Wireless and Psion. make telephone calls,” recalls Geoffrey Bailey. “One one in three UK vehicles has Osram headlight never expects things to work on board aeroplanes bulbs and nearly nine out of ten cinemas use Eurocontrol first time round, but this trial was a great success. Osram lights for projection. In addition, its Europe’s skies have never been busier, and as a We are currently reviewing the results and obtaining extensive range of light bulbs can be purchased consequence the aviation industry is running short market feedback from end-users, including some in many leading high street stores including Bhs, of radio spectrum for communications. When of the major airlines, the military and the US Federal Habitat, , Ikea and Robert Dyas. Eurocontrol, the European Organisation for the Safety Aviation Administration. of Air Navigation, began exploring the potential of Millennium Point centre third generation wideband technology as an alternative “By working together we have given real credibility to Osram’s advanced energy-saving technology was medium, it so happened that Roke Manor Research the concept of 3G wideband technology as an aviation selected by the high-tech Millennium Point centre in was already working on a system which, with some tool. Roke Manor Research has been very flexible and Birmingham. The low-power, long-life Light Emitting modifications, could be used as a test bed. offered good advice, especially when suggesting cost Diodes (LEDs) enabled the capital costs of installation 20:02 beneficial solutions. The company has achieved a lot to be recouped within four months. The centre “3G wideband technology enables you to use higher in a very short time.” houses the region’s first large format IMAX Theatre, Manchester frequencies than are currently used and has lower Birmingham’s museum of science and technology transmitter power requirements,” explains Geoffrey and several commercial retail, office and leisure outlets. Shatter-proof, low- stunning lighting effects Bailey, Head of Eurocontrol’s Communications Unit. “Roke Manor Research has been pressure halogen lamps, during the closing “We wanted to minimise costs by using, wherever very flexible and offered good supplied by Osram, were ceremony of the possible, existing products and systems developed FACT: LEDs from Osram last up part of a unique display of Manchester 2002 XVII for other industries, in this instance the mobile advice, especially when suggesting paper lanterns carried by Commonwealth Games. telephone industry.” to 100,000 hours – 50 times schoolchildren to create cost beneficial solutions. The longer than low voltage lamps. company has achieved a lot in a very short time”

Geoffrey Bailey, Head of Communications, Eurocontrol 26 www.siemens.co.uk 27 www.siemens.co.uk Financial Services 15:16 Affiliated Companies Heathrow

Siemens Financial Services’ Siemens holds interests in a expertise in business funding number of highly successful joint solutions spans a wide variety ventures. Each company provides of sectors and the company is specialist products or services 10:11 fast becoming a leader in the and is a leading expert in its field. Eynsham e-finance solutions market. South African Airways’ Siemens’ ground- 95 per cent of magnets leasing agreement with breaking new oven uses produced by Oxford Siemens for new call halogen light to speed Magnet Technology in centre technology up cooking by as much the UK go overseas. provides the flexibility for as 72 per cent. future system upgrades with minimum outlay.

Siemens Financial Services “Technology changes so quickly, and a lease rental Siemens Domestic Appliances Insight Consulting Siemens Financial Services offers a range of agreement allows us to spread our operational costs Siemens Domestic Appliances, the UK arm of Bosch Siemens holds a 50 per cent controlling stake in funding solutions and equipment leasing services, over a convenient period of time,” explains Tim Atkinson. Siemens Home Appliances, markets a wide range of Insight Consulting, the provider of services and providing customers with an alternative to kitchen appliances, including washing machines, solutions for information security, business continuity purchasing capital goods and services. Its specialist “The Siemens team was extremely professional and dishwashers, fridges, freezers, ovens, microwaves, and risk management. Insight’s customers come from funding solutions are used for a diverse range of had the deal wrapped up in a week. Siemens was the hobs, cooker hoods and vacuum cleaners. Its products the banking, insurance, retail, telecoms, NHS, police assets, including IT, telecommunications, plant, most competitive company we looked at – we’ve not are sold through independent kitchen specialists, and government sectors. The company was among the office and healthcare equipment. only funded the new system with minimum outlay but electricity companies, mail order companies and high first to be certified to the information security standard it’s a very flexible arrangement which allows us to street stores, such as , Comet, , House BS7799 and helped Smile, the UK’s full-service internet South African Airways upgrade whenever it becomes necessary. For example, of Fraser, John Lewis and . bank, to be the first in its sector to be registered to this South African Airways’ busy call centre team handles we are probably integrating our internet and telephone British Standard kite mark. every kind of customer query imaginable, including services in the next two to three years and all we’ll have Fujitsu Siemens Computers the ones you’d expect about fares, reservations and to do is adjust our existing lease agreement to finance Fujitsu Siemens Computers is a 50:50 joint venture Mobisphere flying times. When an increase in the call rate signalled the new equipment.” company, launched in 1999 after Siemens and Fujitsu A 51:49 joint venture between Siemens and NEC, the need for a more sophisticated telephone system, decided to merge their European computer operations. Mobisphere was launched in 1999. Engineers from buying the equipment outright no longer made good It offers a full range of computing solutions, from the both companies form the core of Mobisphere, which business sense, given that technology depreciates so “The Siemens team was extremely world’s smallest notebooks through to the industry’s focuses on the development, manufacture and logistics quickly and usually needs upgrading after a year or two. most powerful server systems. The company supports of radio infrastructure products for UMTS, the third professional and had the deal customers’ needs for secure computing infrastructures generation mobile communications standard. After considering all the payment options Customer wrapped up in a week” for e-business as well as providing solutions for 24-hour Services Manager Tim Atkinson decided that funding mobile internet access. In 2002, the Inland Revenue Oxford Magnet Technology the £190,000 project from the operational budget Tim Atkinson, Customer Services Manager, awarded Fujitsu Siemens Computers a multi-million Over a third of the MRI scanners installed in hospitals was the most practical. The new infrastructure for the South African Airways pound order for 15,000 space-saving desktop PCs. around the world have at their heart a superconducting company’s central London and Heathrow sites was magnet designed and manufactured by Oxford Magnet financed through Siemens Financial Services under Technology. The company has won six Queen’s Awards a seven-year lease rental agreement. in recognition of its technological achievements and export success. Formed in 1982, the company is 51 per cent owned by Siemens and 49 per cent owned by Oxford Instruments.

28 www.siemens.co.uk 29 www.siemens.co.uk What are we like Living and working ? to work with? in our community

“We felt that Siemens had “With four staff I can manage my Since 1843, Siemens has been be a responsible employer, support listened to us and was intuitive area’s traffic very well and the developing innovative technology the communities in which we to our requirements” majority of that is down to a really to enhance people's lives in the operate and help young people

Paul Mullins, Chief Executive, National Debtline good, reliable system” UK. At the same time we strive to to develop their potential. Dave Carr, Traffic Signals Manager, Kingston upon 1843 1851 1866 1870 1952 2001 2002 Hull City Council Siemens sells the Siemens presents Siemens Siemens laid Siemens and Siemens made Siemens’ miniature first patent for the first water patented the the first telegraph the Post Office the first phone ultrasound the electroplating meter in the electric dynamo, cable from Ireland began work on call in the world catheter is used process in the UK UK at the Great enabling it to to the USA the first model over UMTS, the for the first time Exhibition in develop the UK’s electronic third generation in the UK for London first electric street telephonic mobile pioneering heart lighting in 1881 exchange in communications surgery and the first the UK network public electric

railway in 1883

Putting excitement Celebrating “The Siemens “We need companies like Siemens “We have a sense into engineering scientific success For a second year running, The Sir William Siemens team was who have demonstrated the that Siemens is as Siemens Automation and Medal programme, extremely capability to deliver the complete proud of what we Drives and Lego organised launched in 1993, a competition for pupils aims to recognise the professional range of high voltage substation have achieved at from 12 Manchester achievements of young and had the projects to time and cost” Tate Modern and schools to design a robot scientists and engineers that could battle it out in the UK. Fourteen deal wrapped Jim Street, Project Manager, National Grid Tate Britain as we in a football tournament of the country’s top up in a week” are ourselves” against opposing teams. universities and 14 schools The event was part of and colleges from Tim Atkinson, Peter Wilson, Tate’s Director a five-year educational around the UK take part Customer Services of Projects and Estates programme that has in the scheme, which Manager, successfully encouraged awards young people South African Airways more students to take who have excelled in their the systems & control studies with a cheque module of the Design for £250 and medal. and Technology GCSE.

Lighting up children’s Partnering with “Nobody had “Our working relationship was very “We have a imaginations local schools At the Siemens Traffic Controls quite prepared close, not least because of the superb working Science Fair, Roke Manor in Poole strengthened us for the high level and quality of effort and relationship Research showed 200 its partnership with primary school children Ashdown Technology quality of the resources that Siemens devoted to with Siemens… that electronics is fun by College. The business three-dimensional the launch and marketing activity” We’ve raised issues helping them to design has provided £5,000 a face made out of Light sponsorship to the images – they Matthew Kirk, Head of Device Category which they have Emitting Diodes (LEDs). college and developed are just breath- Management, Orange taken on board, The business also gave a series of electronic £20,000 worth of control and design taking” and we’ve listened exhibits and expertise lectures and activities for to Hampshire’s new around 300 students. Professor Adrian Dixon, to their points too” Intech Centre, which Head of the University Dave Kaye, will provide an interactive Department of Radiology, Managing Director, science and technology Addenbrookes “Siemens is doing a good job First Great Eastern learning experience for NHS Trust of what is a very large and around 150,000 visitors challenging assembly” each year.

Steve Jones, Purchasing Director, Aston Martin, 30 www.siemens.co.uk Jaguar and Land Rover 31 www.siemens.co.uk Our Executive Management Board

123 45 12 13 14 15 16 17

678 91011 18 19 20 21 22

1 Alan Wood 4 Jeff Addison 7 Matthew Houston 10 Christoph Urban 13 Gordon Lovell-Read 17 Tom White 21 Gerard Gent 25 Paul Stein* Chief Executive Managing Director Managing Director Chief Financial Officer Chief Information Officer Managing Director Head of Legal Services Managing Director Siemens plc Siemens Financial Services Siemens Dematic Siemens plc Siemens plc Siemens Business Services and Company Secretary Roke Manor Research Siemens plc 2 Peter Merrick 5 Graham Walker 8 Michael Cannon 11 Peter Muecke 14 Günter Dombrowe 18 David Carter 26 Richard Crowe* Director of Corporate Managing Director Managing Director Managing Director Group Managing Director Managing Director 22 Fionnuala Tennyson Managing Director Personnel Siemens Communications Siemens Building Siemens Power Siemens plc Siemens Traffic Controls Director of Corporate Siemens Ireland Siemens plc Technologies Transmission and Communications 6 Ulli Schliefer Distribution 15 Kevin Tutton 19 Ron Smith Siemens plc *Not available at the time 3 Donald Weir Managing Director 9 Clark MacFarlane Managing Director Director of Corporate of photography. Managing Director Siemens Automation Managing Director 12 Ian Moyes Siemens Transportation Strategy 23 David Cullinane* Siemens Energy Services and Drives Siemens Power Managing Director Systems Siemens plc Managing Director Generation Siemens Information Fujitsu Siemens Communication Mobile 16 Thomas Borghoff 20 Juergen Maier Computers Managing Director Managing Director Siemens VDO Automotive Siemens Shared Services 24 Siegmar Proebstl* Managing Director Osram

32 www.siemens.co.uk 33 www.siemens.co.uk Main locations of Siemens What do you think? businesses in the UK perforation

Siemens plc Siemens Traffic Controls Medical Insight Consulting We’re really interested in your views about our Annual Review and Siemens in general. For every completed Siemens House Sopers Lane, Poole A&M Hearing Churchfield House questionnaire received, we’ll donate £1 to one of the charities listed below. Please select the charity you Oldbury, Bracknell Dorset BH17 7ER Alexandra House 3 The Quintet would like to support. Berkshire RG12 8FZ 01202 782000 Newton Road Churchfield Road All donations (plus VAT) go to the NSPCC Trading 01344 396000 Manor Royal, Crawley Walton-on-Thames Company Limited, which covenants all its taxable West Sussex RH10 9TT Surrey KT12 2TZ profits to NSPCC. Registered Charity No. 216401. Transportation 01293 423700 01932 241000 Information and Siemens Transportation You can also give us your feedback online at www.siemens.co.uk/annualreview Systems Siemens Healthcare Mobisphere or by e-mailing [email protected]. Thank you for your time. Communications 2 Queen Anne’s Gate 100 Longwater Avenue Services Alan Wood, Chief Executive, Siemens plc Siemens Business Services Buildings Siemens House Green Park, Reading Siemens House Dartmouth Street Oldbury, Bracknell Berkshire RG2 6GJ Oldbury, Bracknell London SW1H 9BP Berkshire RG12 8FZ 01189 865700 I am a… Berkshire RG12 8FZ 020 7227 4423 01344 396000 current Siemens potential Siemens 01344 784300 Oxford Magnet Technology customer customer journalist Siemens VDO Automotive Wharf Road Siemens Medical Solutions employee employee student Siemens Communications The Broadlands Siemens House Eynsham, Witney Brickhill Street 120 Holford Drive Oldbury, Bracknell Oxfordshire OX29 4BP supplier supplier other (please state) Willen Lake, Milton Keynes Birmingham B6 7UG Berkshire RG12 8FZ 01865 880880 shareholder shareholder Buckinghamshire MK15 0DJ 0121 344 2000 01344 396000 01908 855000 Siemens Domestic What is your industry sector? (please tick one box) Siemens VDO Automotive Appliances Siemens Datatrak Location Halesfield 25, Telford Lighting Grand Union House Local/Central Government Utilities/Energy/Water and Information Systems Shropshire TF7 4LP Osram Old Wolverton Road Health/Social/Public Services Manufacturing/Engineering Wiltshire House, County Park 01952 683600 Osram House Wolverton Education/Training Business Services Shrivenham Road, Swindon Waterside Drive Milton Keynes Transport/Travel Communications Wiltshire SN1 2NR Siemens VDO Trading Langley, Slough Buckinghamshire MK12 5PT Banking/Finance/Insurance Computer Distributor/Wholesale Distribution 01793 500100 36 Gravelly Industrial Park Berkshire SL3 6EZ 01908 328400 Retail/Wholesale Distribution Other (please state) Birmingham B24 8TA 01753 484100 Siemens Information and 0121 326 1200 Communication Mobile This document can I am mainly interested in a… (please tick as many options as applicable) fold Siemens House Finance also be found at general overview of Siemens other (please state) Oldbury, Bracknell Power www.siemens.co.uk/ Siemens Financial Services specific Siemens business (please state which one) Berkshire RG12 8FZ Siemens Energy Services Townsend House annualreview 01344 396000 Woodyard Lane 160 Northolt Road, Harrow Off Lambourne Drive Middlesex HA2 0PG To request additional printed Please select three words that you feel best describe the Siemens UK Annual Review document? Wollaton 020 8422 7101 copies, please e-mail Interesting Conservative Visually attractive Text-heavy Automation Nottinghamshire NG8 1GB [email protected] or call Professional Old-fashioned Stylish Customer-focused 01159 066000 01344 396336. and Control Research and Easy to read Boring Well written Reliable Siemens Automation Siemens Power Generation Untrustworthy Informative Poorly designed High quality and Drives CA Parsons Works, Development Sir William Siemens House Shields Road Roke Manor Research To what extent do you agree or disagree with the following statements about Siemens generally? Princess Road Newcastle upon Tyne Roke Manor Manchester M20 2UR Agree Agree Disagree Disagree Don’t Know NE6 2YL Old Salisbury Lane Strongly Strongly 0161 446 6400 0191 276 1188 Romsey Hampshire SO51 0ZN Siemens… Siemens Automation Siemens Power 01794 833000 is a trustworthy company and Drives Transmission and provides good customer service Standard Drives Distribution Siemens House is innovative Sir William Siemens House Affiliated produces reliable products and services Varey Road, Congleton Princess Road Cheshire CW12 1PH Manchester M20 2UR Companies is a good corporate citizen 01260 283000 0161 446 5000 Fujitsu Siemens Computers Venture House We welcome any additional comments you would like to make about our Annual Review or company. Siemens Building Arlington Square Technologies Downshire Way, Bracknell Hawthorne Road, Staines Berkshire RG12 1WA Middlesex TW18 3AY 01344 475000 01784 461616 Design If you would like us to contact you about specific Siemens products or services, please state which ones Siemens Dematic SEA and provide your contact details. Beaumont Road, Banbury Print Oxfordshire OX16 1QZ The Colorhouse 01295 274600 Photography Main: Michael Heffernan Additional: Richard Sibley Would you be happy if the Siemens UK Annual Review was only available on our website and not in Mars Lander: All rights reserved Beagle 2 Seal: Laurie Campbell printed format? 34 www.siemens.co.uk City Hall: Adam Hinton yes no RESPONSE SERVICE NATW457 1 perforation

Alan Wood Chief Executive Siemens plc Siemens House Oldbury Bracknell RG12 8HA

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