CHAPERONE POLICY NON NHS EXAMINATIONS The consultation that takes place between the Doctor If you require an examination for insurance purposes i.e. PRACTICE INFORMATION LEAFLET and patient is private and confidential. If you feel that you HGV Licence or completion of a medical report, a fee will would like a chaperone to be present, please ask. You be charged. Please ask at Reception for details. are very welcome to bring a friend or family member to THE ANSTEY SURGERY the consultation. Alternatively, we have members of staff COMPLAINTS AND SUGGESTIONS 21A THE NOOK who are fully trained to chaperone. We aim to provide a high quality of service to all our pa- tients and are very interested to hear how this can be ANSTEY CHANGE OF PERSONAL DETAILS improved. If you are unhappy with any aspect of our ser- Any change of name, title, address or telephone number vice however please speak to whoever you feel most should be notified at Reception. comfortable with—your Doctor, Nurse a Receptionist or LE7 7AZ NURSE LEAD CLINICS Manager. If you would prefer to give your feedback in Anticoagulation Monitoring writing, please send it to the Practice Manager, Mrs Lin- TEL: 0116 236 2531 Asthma/COPD Management including Spirometry da Smith. We have a Practice Complaints Procedure FAX: 0116 235 7867 B12 Injections leaflet that is available from Reception, or you can down- Child Immunisation load it from our practice website. www.theansteysurgery.co.uk Cervical Cytology Or you can contact NHS by e-mail: Chlamydia Screening [email protected] ensure you state “For the Contracted to: NHS England - Midlands and East Coronary Heart Disease attention of the complaints manager” in the subject line. (Central Midlands) Diabetes Management including Insulin starts Dietary Advice CONFIDENTIALITY Ear Syringing We are legally bound by The Data Protection Act 1998 ECGs and therefore any information we hold about you, either Family Planning Services/Contraception Advice in manual or computer records, will only be shared with Flu / Pneumococcal Vaccination Clinic other Healthcare Professionals who are involved in your Helicobacter Pylori Testing care. We do not divulge any information about you to any HRT and Menopause other person unless we have your written consent to do Hypertension Monitoring including 24hr ambulatory moni- so. toring ZERO TOLERANCE OF VIOLENT PATIENTS Medication reviews The Practice operates a zero tolerance policy and will NHS Health Checks not accept violent, threatening or abusive behaviour. Ring Pessary Changes We expect you to show respect to members of staff and Shingles Vaccination Clinic other patients at all times. Failure to comply will result in Travel Health and Vaccinations action being taken for the protection of both parties and Wound Management could result in your name being removed from the Prac- ANSTEY SURGERY OPENING TIMES Zoladex Injections tice list. Monday — Friday: 08.00 — 18.30 phones GP Lead Clinics: Monday — Friday: 08.00 — 18.00 doors Implanon Fitting and removal USEFUL CONTACT DETAILS IUCD Fitting and removal For details of primary medical services available in the OUT OF HOURS Phlebotomy— Blood tests for outpatients can be taken area: During the Out of Hours period patients should at the surgery (please bring your hospital form). All new West Clinical Commissioning Group, call NHS 111. blood test conditions must be authorised by a Doctor. 55 Woodgate, . LE11 2TZ. This service is for URGENT but not life threat- RESULTS OF MEDICAL TESTS www.westleicestershireccg.nhs.uk Tel: 01509 567700 ening emergencies. Patients are requested to ring in after 11.00am Monday NHS England—Midlands and East (Central Midlands), to Friday to confirm that their result is available. Fosse House, 6 Smith Way, Grove Park, Enderby, Anstey surgery is part of Part of West Leices- Leicestershire. LE19 1SX Tel: 0116 2060185. tershire Clinical Commissioning Group AMBULANCE TRANSPORT ORDERING NHS Choices www.nhs.uk (WLCCG) If you require ambulance transportation for your hospital Leicester Hospitals—LRI, Leicester General, Glenfield appointment, please telephone: 0345 2669662 Hospital Tel: 0300 303 1573 June 2016 V8

HOME VISITS WELCOME TO THE PRACTICE DISABLED ACCESS In case of an emergency (Life threatening or critical) This leaflet has been designed to keep you and your The surgery is purpose ground floor built. We provide 2 dis- dial 999 and request an ambulance. family up-to-date with all the information you require abled parking bays, ramped wheelchair access, automatic A home visit can be requested between 08.30 and regarding the Practice. Please keep this leaflet in a entrance doors and WC facilities are available at the sur- 10.00am. These are for patients who are too ill to at- safe place for easy reference. gery. There is also a wheelchair at the surgery for patients tend the surgery. Please be ready to give the Recep- PRACTICE STAFF to use during their visit. tionist your name, address, age and telephone number Dr Nigel W Osborne (m) MBChB, DCH, DRCOG, PRACTICE AREA and brief details regarding your problem. The doctors MRCGP, FP cert (Reg: 1983 Leicester) GMC:2610272 New patients are normally accepted if they live in the follow- often ring you back for more information about your ing villages: Anstey, , , Swithland, condition. Dr David C Andrew (m) MBChB, MRCGP, FP cert (Swithland & Westfield Lane only) & . Lack of transport, bad weather or looking after children (Reg: 1986 Manchester) GMC: 3168484 NEW PATIENTS is not a reason for home visits. Dr Helen J Hughes (f) MBChB, DRCOG, MRCGP, Our Doctors work as a team so patients may see any Doc- OUT OF HOURS DFSRH, LoC IUT, LoC SDI (Reg: 1988 Leicester) tor of their choice although patients are registered with a If urgent advice is required outside Practice opening GMC:3356900 Named Accountable GP. It is preferable for patients to con- hours please telephone the NHS 111 service.

Dr Elizabeth S Morrison (f) MBChB, MRCGP, LoC tinue a course of treatment with the same Doctor. New pa- LOUGHBOROUGH URGENT CARE CENTRE SDI (Reg: 2002 Leicester) GMC: 6030166 tients should collect a Registration pack from Reception. The Urgent Care centre is located at Loughborough Alternatively you can download the forms from our web- Hospital, Hospital Way, Loughborough. LE11 5JY. Tel: Dr Matthew D Vallis (m) MBChB, MRCGP, site—return the completed forms to reception. 01509 568800. It is open 24 hours a day, 7 days a (Reg: 2007 Leicester) GMC: 6143920 week. All registered patients will be assigned a Named Accounta- Dr Nicola S Walker (f) MBChB, MRCGP, DCH, DRC- ble GP who is responsible for the patients overall care. Pa- REPEAT PRESCRIPTIONS OG,PGCME, (Reg: 2002 Leicester) GMC: 6052849 tients aged 75 years an over will be assigned a Named Repeat prescriptions are produced by arrangement Accountable GP and notified separately. If you would like to with your Doctor. These are usually available in 48 Practice Manager: Linda Smith know the name of your accountable GP, please ask at hours. Requests can be left at Reception, posted with a Assistant Practice Manager: Carol Rideout reception. stamped addressed envelope for return by post, or via Practice Nurses: Diane Walinski RGN, Nurse Pre- TEMPORARY RESIDENTS the Internet using Patient Access ( you need to register scriber. We can treat friends or relatives who are staying with you— for this, please ask at Reception). Alternatively ar- Diane Payne RGN please tell the Receptionist when making the appointment. rangements for collection and delivery can be made Nichola Kirk RGN with the local pharmacist. Health Care Assistant: Kristy Smith APPOINTMENTS To avoid errors prescriptions cannot be ordered by Phlebotomist: Julie Wright Appointments can be made by telephone, calling at the sur- telephone. Receptionists: Tracey Armstrong gery during opening hours or via the Internet (you will need MEDICAL STUDENTS Wendy Bassom to register for this, please ask at the Reception for more The Practice is involved in teaching students from the Jane Cockram details). local medical school who wish to pursue careers in Maggie Ford Patient Responsibilities: medicine. Rachel Hackfath  Ask for a double appointment if you have a problem INTERPRETER SERVICES Helen Hutchinson which is likely to take a long time If you require an Interpreter to accompany you for the Tracey Nethercot  One patient per appointment only duration of your appointment with a Doctor or any other ATTACHED HEALTHCARE TEAM  Cancel any appointments you cannot attend Healthcare Professional, please mention it to a mem- Health Visiting Team (SPA) 0300 300 7777 It is preferred that children under the age of 16 years are ber of staff who will make the necessary arrangements. Midwife 0116 258 4834 accompanied by a parent for consent purposes. Services include: Offers ante-natal and post-natal care along with the The practice operates a SMS Text messaging reminder  Telephone interpreting Practice Doctors service.  Face to face interpreting District Nursing Team - Single Point of Access TELEPHONE CONSULATATIONS  Sign Language (Makaton) (SPA) 0300 300 7777 The Practice offers a telephone consultation service with  Written translations (including Braille and easy Various Counselling Services the Doctor. If you feel that your problem could be dealt with read) Lets Talk Wellbeing 0115 8760157 in this way, please inform the Receptionist who will take the Please help us by giving reasonable notice so we can Quit51—Smoking Cessation 0800 622 6968 necessary details. endeavour to book an Interpreter for your appointment.