Arriva Bus Merseyside Complaints Line
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Derby and Nottingham Transforming Cities Fund Tranche 2 Strategic Outline Business Case November 2019
Derby and Nottingham Transforming Cities Fund Tranche 2 Strategic Outline Business Case November 2019 Derby and Nottingham Transforming Cities Fund Tranche 2 Strategic Outline Business Case November 2019 Produced by: With support from: Contact: Chris Carter Head of Transport Strategy Nottingham City Council 4th Floor, Loxley House Station Street Nottingham NG2 3NG 0115 876 3940 [email protected] Derby & Nottingham - TCF Tranche 2 – Strategic Outline Business Case Document Control Sheet Ver. Project Folder Description Prep. Rev. App. Date V1-0 F:\2926\Project Files Final Draft MD, NT CC, VB 28/11/19 GT, LM, IS V0-2 F:\2926\Project Files Draft (ii) MD, NT CC, VB 25/11/19 GT, LM, IS V0-1 F:\2926\Project Files Draft (i) MD, NT NT 11/11/19 GT, LM, IS i Derby & Nottingham - TCF Tranche 2 – Strategic Outline Business Case Table of Contents 1. Introduction .............................................................................................................................. 1 Bid overview ................................................................................................................................................... 1 Structure of the remainder of this document ................................................................................... 2 2. Strategic Case: The Local Context ................................................................................... 3 Key statistics and background ............................................................................................................... -
The Report from Passenger Transport Magazine
MAKinG TRAVEL SiMpLe apps Wide variations in journey planners quality of apps four stars Moovit For the first time, we have researched which apps are currently Combined rating: 4.5 (785k ratings) Operator: Moovit available to public transport users and how highly they are rated Developer: Moovit App Global LtD Why can’t using public which have been consistent table-toppers in CityMApper transport be as easy as Transport Focus’s National Rail Passenger Combined rating: 4.5 (78.6k ratings) ordering pizza? Speaking Survey, have not transferred their passion for Operator: Citymapper at an event in Glasgow customer service to their respective apps. Developer: Citymapper Limited earlier this year (PT208), First UK Bus was also among the 18 four-star robert jack Louise Coward, the acting rated bus operator apps, ahead of rivals Arriva trAinLine Managing Editor head of insight at passenger (which has different apps for information and Combined rating: 4.5 (69.4k ratings) watchdog Transport Focus, revealed research m-tickets) and Stagecoach. The 11 highest Operator: trainline which showed that young people want an rated bus operator apps were all developed Developer: trainline experience that is as easy to navigate as the one by Bournemouth-based Passenger, with provided by other retailers. Blackpool Transport, Warrington’s Own Buses, three stars She explained: “Young people challenged Borders Buses and Nottingham City Transport us with things like, ‘if I want to order a pizza all possessing apps with a 4.8-star rating - a trAveLine SW or I want to go and see a film, all I need to result that exceeds the 4.7-star rating achieved Combined rating: 3.4 (218 ratings) do is get my phone out go into an app’ .. -
Arrivaclick – On-Demand Public Transport Service
RURAL SHARED MOBILITY www.ruralsharedmobility.eu ARRIVACLICK – ON-DEMAND PUBLIC TRANSPORT SERVICE Country: England OVERVIEW ArrivaClick is an intelligent, on-demand and flexible minibus service that takes multiple passengers heading in the same direction and books them into a shared vehicle. It was developed in partnership with the US transportation solutions firm, Via, which provides dynamic ride-sharing services in New York, Chicago and Washington. Via provided a custom-built app, which features an algorithm designed to enable passengers to be picked up and dropped off in an endless steam, without taking riders out of their way to accommodate other passengers, enabling Source:https://busesmag.keypublishing.com/2018/06/26/ the platform to move a high volume of riders while using a liverpool-is-next-for-arrivaclick-drt fraction of the number of vehicles that would be normally used by conventional public transport services. ArrivaClick, works via an app with users selecting pick up and drop off points and being guaranteed a seat. The vehicles have a maximum capacity of 12 passengers, are equipped with leather seats, Wi-Fi and charging points, and are wheelchair accessible. Being originally piloted for one year between Kent Prices may also vary depending on day of travel, and Science Park and Sittingbourne station, the service other factors. As an additional incentive stimulating currently operates on Monday to Saturday from 06:00 passengers to using the service, ArrivaClick offers the to 22:00 in Sittingbourne and in Liverpool Monday to opportunity to receive a 40% discount to passengers Saturday from 06:00 to 22:00. -
Arriva UK Bus
Arriva UK Bus Arriva UK Bus operates services in London and the South East, the Midlands, Yorkshire, the North East, the North West and North Wales. Arriva offers a wide range of rural, urban and inter-urban bus services. Bus Arriva entered the regional bus market in 1996 after able to respond quickly to changing markets and the market outside London was deregulated and customer needs so that we continue to grow subsequently privatised during the 1980s. Operationally successfully and sustainably. Our wealth of experience our focus is firmly set, as always, on our passengers, and our employees’ skills underpin our ability to transport authority partners and other transport provide a wide range of relevant, market-shaping clients. We are constantly evolving to ensure we are transport solutions that people want and will use. UK Bus 5,650 vehicles Bus 16,100 employees Employees 993 bus routes Newcastle 74 bus depots Sunderland Leeds Manchester 307 million Liverpool km operated annually Bangor Leicester 709 million passenger journeys per year London Passenger journeys overall passenger 88% satisfaction score Key successes in UK – Launched Demand Responsive Travel (DRT) – Established new training academies in St Helens service with our innovative ArrivaClick in Kent and Derby to train and upskills our workforce – New energy efficient ‘clean and green’ depot for Rhyl, – For its work with the Tees Valley Bus Network opened in March 2017 following a £3m investment Improvements scheme, Arriva North East won – £21m investment in new eco-friendly buses for Partnership of the Year at the North of England Merseyside, including 51 hybrid, 12 electric and Transport awards in 2016. -
Passenger Information During Snow Disruption December 2010
Passenger information during snow disruption December 2010 A Rail passenger Information during snow disruption December 2010 Headline Findings 1. The National Rail Enquiries (NRE) website appears to have coped well with very high volumes 2. The online real time journey planner on the NRE website did not show correct information for some train operating companies (TOCs) 3. The online journey planners on TOC and third-party websites did not generally reflect the contingency timetables in operation 4. Tickets continued to be available for sale online for many trains that would not run 5. Station displays appear to have reflected formal contingency timetables, except for Southeastern 6. Station displays and online Live Departure Boards did not always keep pace with events 7. The NRE call centres appear to have provided good information, but queuing times of 11 or 12 minutes were common. 1 The National Rail Enquiries appears to have coped well with very high volumes We saw no evidence that the NRE website crashed or was slower than usual, despite a large spike in volume (Chris Scoggins reported that the volume on 2 December was twice the previous record peak on 7 January 2010). 2 The online real time journey planner on the NRE website did not show correct information for some train operating companies NRE had to advise passengers not to use the journey planner for enquiries about East Coast, Southeastern and South West Trains. This was a significant failure, with three scenarios: 2a Although the journey planner showed services from a contingency timetable for East Coast on 1 and 2 December, it also showed services from the base timetable that were no longer running. -
Notices and Proceedings
THE TRAFFIC COMMISSIONER FOR THE WEST MIDLANDS TRAFFIC AREA NOTICES AND PROCEEDINGS PUBLICATION NUMBER: 2171 PUBLICATION DATE: 05 April 2013 OBJECTION DEADLINE DATE: 26 April 2013 Correspondence should be addressed to: West Midlands Traffic Area Office Hillcrest House 386 Harehills Lane Leeds LS9 6NF Telephone: 0300 123 9000 Fax: 0113 249 8142 Website: www.gov.uk The public counter at the above office is open from 9.30am to 4pm Monday to Friday The next edition of Notices and Proceedings will be published on: 19/04/2013 Publication Price £3.50 (post free) This publication can be viewed by visiting our website at the above address. It is also available, free of charge, via e-mail. To use this service please send an e-mail with your details to: [email protected] NOTICES AND PROCEEDINGS Important Information All correspondence relating to public inquiries should be sent to: Office of the Traffic Commissioner West Midlands Traffic Area 38 George Road Edgbaston Birmingham B15 1PL The public counter in Birmingham is open for the receipt of documents between 9.30am and 4pm Monday to Friday. There is no facility to make payments of any sort at the counter. General Notes Layout and presentation – Entries in each section (other than in section 5) are listed in alphabetical order. Each entry is prefaced by a reference number, which should be quoted in all correspondence or enquiries. Further notes precede sections where appropriate. Accuracy of publication – Details published of applications and requests reflect information provided by applicants. The Traffic Commissioner cannot be held responsible for applications that contain incorrect information. -
LTP3 Appendices
Derby Local Transport Plan, LTP3 2011-2026 Appendices April 2011 Contact details: tel: Transport Planning 01332 641759 Neighbourhoods minicom: Derby City Council 01332 256064 Saxon House Heritage Gate e-mail: [email protected] Friary Street Derby DE1 1AN www.derby.gov.uk LTP3 Appendices Contents Appendices A List of consultation contacts 2 B Consultation process and responses 4 C Bus Information Strategy update 19 D ROWIP update 33 E Draft LTP3 testing results 38 F Risk Management 47 G Glossary 60 2 LTP3 Appendices A List of consultation contacts Appendix A List of consultation contacts A.1 Statutory Amber Valley Borough Council Arriva Derby Derbyshire County Council East Midlands Trains Erewash Borough Council Government Office for the East Midlands Highways Agency Network Rail South Derbyshire District Council trent barton A.2 Others The Automobile Association Age Concern Alliance SSP BRAKE British Motorcyclists’ Federation Campaign for the Protection of Rural England City Centre Management Derby - Derby City Council Climate Change Team - Derby City Council Confederation of Passenger Transport Connexions Cycling England Cyclists’ Touring Club Darley Abbey Society Derby Community Safety Partnership Derby Cycling Group Derby CVS Derby Primary Care Trust Derby and Derbyshire Local Access Forum Derbyshire Campaign for Better Transport Derbyshire Constabulary Derbyshire Fire Service Derbyshire and Nottinghamshire Chamber of Commerce Derwent Community Team Disability Direct Derby Disabled Persons Advisory Committee – Derby City -
Financial Presentation Europe 2019
Investor Presentation Roadshow Europe 2019 Deutsche Bahn AG, May 2019 1 Deutsche Bahn AG | May 2019 Investor Update Group overview On track towards a better railway 2 Deutsche Bahn AG | May 2019 Investor Update Group overview Strong Group portfolio with three strong pillars Passenger Freight Transport DB Group (2018) Infrastructure Transport and Logistics . International provider of mobility and logistics services. Active in > 130 countries. Vertically integrated Group structure. DB AG acts as management holding company. Domestic and European Intelligent logistics Future-oriented rail . Ratings: Aa1 / AA- mobility services services via rail, land, infrastructure in air and the sea Germany Revenue Structure (%) .> 4,557 m rail and bus .~256 m t rail freight .1,086 m train-path km passengers .>106 m shipments on track infrastructure 8% 1% Passenger Transport .>12.5 m rail and bus .1,3 m t air freight .Up to 800 construction 43% Transport and Logistics passengers/day .~2,2 m TEU ocean sites per day 48% Infrastructure freight .127 stations offer free Other/consolidation WiFi External revenues1) 44,024 +3.1% 18,823 +3.7% 21,150 +2.9% 3,478 +3.4% EBIT adjusted1) 2,111 -1.9% 1,209 +1.6% 313 -19.1% 1,082 +9.1% EBITDA adjusted1) 4,739 -3.9% 2,376 +1.7% 757 -6.1% 1,895 -5.1% Capital expenditures1) 11,205 +7.1% 1,946 -7.7% 860 +49.8% 7,971 +6.5% Employees (as of Dec 31) 318,528 +2.4% 105,485 -0.8% 104,659 +4.5% 54,507 +3.7% 1) Other/consolidation (2018, € mn): Revenues 627; EBIT: -493; EBITDA: -289; Capex: 428; Employees: 53,877. -
Sustainability Report 2009 Texts of the Online Report for Downloading
Sustainability Report 2009 Texts of the online report for downloading 1 Note: These are the texts of the Sustainability Report 2009, which are being made available in this file for archival purposes. The Sustainability Report was designed for an Internet presentation. Thus, for example, related links are shown only on the Internet in order to ensure that the report can be kept up-to-date over the next two years until the next report is due. Where appropriate, graphics are offered on the Internet in better quality than in this document in order to reduce the size of the file downloaded. 2 Table of Contents 1 Our company 6 1.1 Preface .................................................................................................................................... 6 1.2 Corporate Culture................................................................................................................... 7 1.2.1 Confidence..................................................................................................................................... 7 1.2.2 Values ............................................................................................................................................ 8 1.2.3 Dialog ........................................................................................................................................... 10 1.2.3.1 Stakeholder dialogs 10 1.2.3.2 Memberships 12 1.2.3.3 Environmental dialog 14 1.3 Strategy ................................................................................................................................ -
Financial Statements
FINANCIAL STATEMENTS 62 STATEMENT OF INCOME 65 NOTES TO THE FINANCIAL 76 LIST OF SHAREHOLDINGS STATEMENTS 62 BALANCE SHEET 86 AUDITOR’S REPORT > 67 Notes to the balance sheet > 62 Assets > 71 Notes to the statement > 86 Report on the financial > 62 Equity and liabilities of income statements > 86 Report on the management 63 STATEMENT OF CASH FLOWS > 72 Notes to the statement of cash flows report 64 FIXED AssETS SCHEDULE > 72 Other disclosures 62 DEUTSCHE BAHN AG 2014 MANAGEMENT REPORT AND FINANCIAL STATEMENTS STATEMENT OF INCOME JAN 1 THROUGH DEC 31 [€ mILLION] Note 2014 2013 Inventory changes 0 0 Other internally produced and capitalized assets 0 – Overall performance 0 0 Other operating income (16) 1,179 1,087 Cost of materials (17) –95 –91 Personnel expenses (18) –324 –303 Depreciation –10 –12 Other operating expenses (19) –970 –850 –220 –169 Net investment income (20) 794 583 Net interest income (21) –67 –37 Result from ordinary activities 507 377 Taxes on income (22) 37 –10 Net profit for the year 544 367 Profit carried forward 4,531 4,364 Net retained profit 5,075 4,731 BALANCE SHEET AssETS [€ MILLION] Note Dec 31, 2014 Dec 31, 2013 A. FIXED ASSETS Property, plant and equipment (2) 29 33 Financial assets (2) 26,836 27,298 26,865 27,331 B. CUrrENT ASSETS Inventories (3) 1 1 Receivables and other assets (4) 4,412 3,690 Cash and cash equivalents 3,083 2,021 7,496 5,712 C. PREpaYMENTS anD AccrUED IncoME (5) 0 1 34,361 33,044 EQUITY AND LIABILITIES [€ MILLION] Note Dec 31, 2014 Dec 31, 2013 A. -
For Public Transport Information Phone 0161 244 1000
From 1 September Bus 584 The schoolday only journey at 0741 from Crankwood will run 1 minute 584 earlier and be run by Stagecoach Easy access on all buses From 29 October 592 The 592 journey shown in this leaflet Crankwood departing from Crankwood at 0832 Plank Lane is withdrawn Leigh From 29 October 2017 For public transport information phone 0161 244 1000 Operated by 7am – 8pm Mon to Fri Arriva North West 8am – 8pm Sat, Sun & public holidays Cumfybus Diamond This timetable is available online at Jim Stones Coaches www.tfgm.com Stagecoach PO Box 429, Manchester, M60 1HX ©Transport for Greater Manchester 17-1501–G584–2000–0917 Additional information Alternative format Operator details To ask for leaflets to be sent to you, or to request Arriva North West large print, Braille or recorded information 73 Ormskirk Road, Aintree phone 0161 244 1000 or visit www.tfgm.com Liverpool, L9 5AE Telephone 0344 800 4411 Easy access on buses Cumfybus Journeys run with low floor buses have no 178A Cambridge Road, steps at the entrance, making getting on Southport, PR9 7LW and off easier. Where shown, low floor Telephone 01704 227321 buses have a ramp for access and a dedicated Diamond space for wheelchairs and pushchairs inside the Unit 22/23 Chanters Industrial Estate, bus. The bus operator will always try to provide Atherton, M46 9BE easy access services where these services are Telephone 01942 888893 scheduled to run. Jim Stones Coaches The Jays, 8 Light Oaks Road, Glazebury, Using this timetable Warrington, WA3 5LH Telephone 01925 766465 Timetables show the direction of travel, bus numbers and the days of the week. -
Minutes Document for Merseytravel Committee, 06/04/2017 14:00
Merseytravel Committee Merseytravel Committee 6 April 2017 Present: Councillor L Robinson, Chair Councillor G Friel, Deputy Chair Councillors R Abbey, D Barrington, A Carr, J Dodd, G Flatley, S Foulkes, H Howard, K McGlashan, P McKinley, N Nicholas, M Rasmussen, K Roberts, L Rowlands, J Stockton, P Thomas, J Williams and J Wolfson Apologies for absence were submitted by Councillor T Shields 63. Declarations of Interest There were no declarations of interest received. 64. Minutes of the Last Meeting Resolved that the minutes of the last meeting held on 2 March 2017 be approved as a correct record. 65. Arriva Presentation The Committee considered a presentation from Howard Farrall, Area Managing Director of Arriva Merseyside with regard to their operations. Councillor Robinson thanked Mr Farrall for the presentation and referred to a previous meeting he had attended whereby he was questioned about the price of travel for young people. As the Committee were aware, this issue reached a satisfactory conclusion shortly after the meeting and he hoped that any matters that arose during the discussion today could be resolved in a similar manner. Councillor Abbey referred to the challenge that Arriva Merseyside faced with achieving the company’s Merseytravel Committee commercial interests but also fulfilling the commitments of the Liverpool City Region Bus Alliance (the Alliance). One particular example was fares as Arriva had recently announced a fare increase, however, this went against the aims of the Alliance. He went on to commend the Alliance’s achievement of almost 10% passenger growth and asked what Arriva’s plans were to support future growth.