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Interpersonal Effects of Expressed Anger and Sorrow in Morally Charged Negotiation

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Interpersonal Effects of Expressed Anger and Sorrow in Morally Charged Negotiation Judgment and Decision Making, Vol. 9, No. 2, March 2014, pp. 104–113 Interpersonal effects of expressed anger and sorrow in morally charged negotiation Morteza Dehghani∗ Peter J. Carnevale † Jonathan Gratch ‡ Abstract The expression of emotion can play a significant role in strategic decision-making. In this study, we hypothesized that emotion expression alters behavior in morally charged negotiation. We investigated the impact of facial displays of discrete emotions, specifically anger and sadness, in a morally charged multi-issue negotiation task. Our results indicate that if a negotiator associated moral significance to the object of the negotiation, displays of anger resulted in reduced concession making whereas displays of sadness increased concession making. Moral significance of the issues fostered an emotional matching mechanism of sorrow, where a sorrow expression from one party elicited a sorrow expression from the other. Taken together, the results indicate that emotional expressions can affect morally charged negotiation in ways that can inhibit as well as promote cooperation. Keywords: emotion, sacred values, moral decision-making, negotiation. 1 Introduction cred domains. In this study, we investigated the impact of facial dis- Recent research into sacred values reveals a consistent pat- plays of discrete emotions, specifically sadness and anger, tern: when confronted with possible threats to moral or in a morally charged multi-issue negotiation task in which sacred concerns, people tend to react emotionally (e.g., one of the issues entailed the moral matter of saving the Ginges, Atran, Medin, & Shikaki, 2007), become uncom- life of the negotiator’s child. We suggest that interper- promising (e.g., Tetlock, 2003), and act in ways contrary sonal effects of emotion unfold differently in moral con- to traditional formalizations of rational self-interest (e.g., texts and with morally charged issues in negotiation. This Atran, 2010). This article offers some hope in this oth- idea stems from work showing that people who have a sa- erwise gloomy picture. Building on findings from both cred value tend to reject tradeoffs with other values (es- moral decision-making and the interpersonal effects of pecially with secular issues such as money) and express emotion, we show that emotion, in certain circumstances, anger when such tradeoffs arise (e.g., Tetlock, Kristel, El- may foster cooperation in value-laden conflicts. We show son, Green, & Lerner, 2000). that well-established interpersonal effects of emotion un- fold differently in moral domains. For example, displays We based our predictions on the notion that anger con- of sadness can convey weakness (Tiedens, 2001; Tiedens, notes a violation of autonomous individual rights (Rozin, Ellsworth, & Mesquita, 2000) and promote exploitation in Lowery, Imada, & Haidt, 1999), whereas sadness connotes non-moral negotiations (Van Kleef, De Dreu, & Manstead, sympathy, need, weakness and concern (Horbeg, Oveis 2006). This effect reverses in strategic decision making & Keltner, 2011). We expected that when an object is over sacred issues. Our findings have potential important perceived as a sacred (or protected) value, with intrin- implications for negotiation and conflict resolution in sa- sic moral significance (Tetlock, 2003; Baron & Spranca, 1997), angry or sad facial displays expressed by an oppo- nent will have opposing effects on the negotiator. Thus, This research was supported by AFOSR Young Investigator, Program we hypothesized that perceiving different emotional ex- AFOSR FA9550-09-1-0507, NSF IIS-1211064, and NSF SES-0836004. The software developed for the experiments reported here is free and pressions in others would influence moral cognition by available by contacting Morteza Dehghani at [email protected] shifting interpretive-frames. In other words, we suggest Copyright: © 2013. The authors license this article under the terms of that the interpretation of a moral issue can be affected by the Creative Commons Attribution 3.0 License. the emotional expressions conveyed by the opposing ne- ∗Brain and Creativity Institute, University of Southern California, 3620A McClintock Avenue; Los Angeles, CA 90089, USA Email: mde- gotiator in the negotiation, in addition to the emotion ex- [email protected] perienced by the negotiator, as shown in past work. † Marshall School of Business, University of Southern California, Specifically, we hypothesize that when facing an an- 3670 Trousdale Parkway, Los Angeles, CA 90089-0808, USA ‡Institute for Creative Technologies, University of Southern Califor- gry opponent, a negotiator dealing with a sacred-value nia, 1205 Waterfront Dr., Playa Vista, CA 90094-2536, USA issue—a morally significant issue—would show rejection 104 Judgment and Decision Making, Vol. 9, No. 2, March 2014 Interpersonal effects of expressed anger and sorrow 105 of tradeoffs and concede very little, as their concerns about emotional display. For example, Van Kleef, De Dreu and their sacred values would be amplified by the anger ex- Manstead (2004) showed that negotiators conceded more pressed in the other party. That is, expressed anger would to an angry opponent than to a happy one and further pro- lessen the likelihood of concessions for sacred-value is- vided evidence that participants used expressed emotion sues. However, when interacting with an opponent who to infer the other party’s limits and adjusted their offers displays sadness, the morality of sympathy, need, weak- accordingly. This line of research argues that anger com- ness and concern become salient, and participants may municates that a party has high aspirations and that con- thus make greater concessions. For non-sacred-value par- cessions are thus required to reach an agreement. ticipants we expected to see the known pattern of in- Although less studied than other emotions, sadness is creased concession due to perceived anger, consistent with another emotion that naturally arises in intergroup con- findings of Van Kleef and others in non-moral domains flicts. Sadness can communicate weakness or low status (e.g., Van Kleef, et al., 2004; Sinaceur & Tiedens, 2006). (Tiedens, 2001; Tiedens, Ellsworth & Mesquita, 2000). Our hypothesize is built on Horberg, Oveis and Kelt- From a functional perspective, sadness can serve as an ap- ner’s (2011) theory that different moral concerns get pri- peal for support (Tomkins, 1963) that aims to elicit empa- oritized based on the distinct emotions that are experi- thy and helping behavior (Yee & Greenberg, 1998). How- enced. This theory, rooted in social-functional framework ever, there is no clear consensus on the impact of sadness of emotion (Keltner & Haidt, 1999; Frijda & Masquita, on negotiations. As a signal of weakness, one might ex- 1994), argues that our perception of the permissibility of pect sadness to provoke tough stances by the other party to actions in moral situations is affected by the emotions ex- strengthen their negotiation position (Tiedens, 2001; Van perienced. For example, disgust has been linked to viola- Kleef, De Dreu & Manstead, 2006). On the other hand, as tions of purity-sanctity (Rozin, et al., 1999); experimen- an elicitor of support and sympathy, sadness might trigger tally predisposing individuals to disgust increases their feelings of compassion and greater concessions. Few stud- tendency to focus on purity related issues (e.g., sexual- ies have examined this issue directly, although one line of ity) as opposed to other moral concerns such as justice studies by Van Kleef and colleagues (2006) suggests that (e.g., Tapias, Glaser, Keltner, Vasquez & Wickens, 2007). displays of disappointment (which in some contexts re- In a related vein, DeSteno, Dasgupta, Bartlett, and Cajdric lates to sadness) will tend to elicit greater concessions in (2004) report that the display of anger can evoke automatic non-sacred domains. bias directed toward out-groups. In contrast to the large volume of research into both However, the research on emotion-related moral ap- moral-decision making and the interpersonal function of praisals has been for the most part limited to the intrap- emotions in negotiations (mainly focusing on issue that ersonal effects of emotion in decision-making. In con- may be of interest to people but have no sentimental or trast, research on negotiation and conflict resolution has moral significance to them), almost no studies exist in the considered both the intrapersonal as well as the interper- intersection of these two fields. Yet several new findings sonal effects of emotion (e.g., Carnevale, 2008; Carnevale hint that studying this intersection may provide new in- & Isen, 1985; O’Quin & Aronoff, 1981). Carnevale and sights into the mechanisms underlying emotion’s impact Isen (1985) found that positive mood had an impact on on social behavior. For example, Harinck and Van Kleef negotiation, that is, it increased problem solving and co- (2012) found that an expression of anger can have opposite operation, but not when a physical barrier separated the effects on reactions to an authority who denied a request negotiators so that they could hear but not see one another, depending on the value-context of the request.1 Before thus preventing them from seeing one another’s facial ex- 1 pressions. This suggests that intrapersonal emotion may Harinck and Van Kleef (2012) found that the expression of anger had opposite effects on reactions to an authority who denied a request de- influence interpersonal emotion via facial expression or pending on
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