North News 55
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NN-55.qxp_Layout 1 03/07/2019 13:25 Page 1 one vision - new north glasgow Our Vision: A community where people can flourish and prosper ISSUE 55 Young People from North Glasgow discuss their future with Scottish Parliament‘s Presiding Officer frican Challenge Scotland were at the forefront of bringing a group of young A people together to meet with the Presiding Officer of the Scottish Parliament, Rt Hon Ken Macintosh MSP. The event took place in The Ron Davey Centre in Springburn, where the young people meet regularly for educational programmes, such as the free Homework Club. The purpose of the visit was to hear about career opportunities with the Scottish Parliament Apprenticeship Programme, which is open to young people aged 16 to 24 across Scotland. The programme aims to support participants to develop their skills, reach their potential and feel inspired. The group which included members of African Challenge Scotland and Afghan United, had the opportunity to talk to current and past apprentices and learn how they can make their voices heard in Parliament. There was a question and answer session and the young people were asked about their goals and aspirations for the future. free Homework Help Presiding Officer of the Scottish Parliament, the Rt Hon Ken Macintosh MSP Club. It was a fantastic said: and excellent experience “It was so encouraging to meet the young members of the Homework Club for young people in our and to hear their dreams and aspirations for the future. Here is a group of young community. As a platform people who are working hard and giving up their own time out of school to organisation to Black overcome any challenges they might face and so that they can build a Asian Minorities Ethnics in successful and fulfilling life. Glasgow and beyond, we “Maryhill and Springburn was the first stop on my tour of Scotland as part of are confident that some the engagement events designed to mark 20 years of the Scottish Parliament. It challenges and existing is clear from the discussions I had with members of the homework club that we barriers that were can have confidence in those shaping our next twenty years.” discussed during the The event was attended by ng homes Chief Executive Robert Tamburrini and meeting will be ng homes Chair John Thorburn, Ken MacIntosh MSP, ng homes CEO Robert Tamburrini and Ronier Deumeni, Founder of African ng homes Chair, John Thorburn who said: addressed in the Scottish Challenge Scotland “The turnout of young people attending this event was impressive, as was Parliament, and as a their clear determination to try to ensure a successful set of careers in the future. result it will unlock doors If they continue to work as hard as they are doing, I have no doubt that they will and create opportunities to young people with a BAME background in Scotland, fulfil their individual dreams. We are very happy to engage with every member of because they belong to Scotland. In addition, we are very pleased with our our community no matter age or ethnic group and provide what resources we ongoing partnership with ng homes, and the work placement opportunities they can, especially if it helps their futures.” provide to young people in the community.” Ronier Deumeni, Founder of African Challenge Scotland said: It was an excellent opportunity and inspiring event, and concluded with the “We are grateful that the Presiding Officer of the Scottish Parliament, the young people taking a ‘tour’ of the Scottish Parliament using Virtual Reality Rt Hon Ken Macintosh MSP came and talked with members of our Goggles. Summer time has finally arrived in North Glasgow and ng homes has a host of activities taking place, so come along Summer is finally here! and join in! See pages 20 and 21 for everything that‘s happening! The newsletter for tenants and residents in North Glasgow Issue 56 • Autumn 2019 Issue 56 • Autumn 2019 The newsletter for tenants and residents in North Glasgow north news newsOur Vision: A community where people can flourish and prosper north Our Vision: A community where people can flourish and prosper A New Look for North Glasgow Staff Fundraising North News Climate Challenge benefits local New Build Awards Charities Development P3 ng Classicsupdate See page 20 for the full story In this issue: … … P8 & 9 P18 AthleticsThe See page 20 for the full storyEqualities The NORTH Cup Final news Equalities The 1 page 24 The Cup Final Equalities Equalities page 24 The Cup Final Cup Final page 24 In this issue: Equalities page 24 The Cup Final Equalities page 24 Cup Final page 24 NN-55.qxp_Layout 1 30/06/2019 14:56 Page 2 A COMMUNITY WHERE PEOPLE CAN FLOURISH AND PROSPER • A COMMUNITY WHERE PEOPLE C WHAT‘S HAPPENIng Chief Executive‘s Message Hello and welcome to the 55th edition of North News. a real difference for the It’s summertime already and I’m sure you will all agree nothing stands still community. Our Investors in for long. So far 2019 has been a busy time across the ng group. We have People Gold status and the achieved a lot however there are still many challenges ahead not least of all Investors in Young People Gold the impact of Universal Credit as it is rolled out and the ongoing uncertainty accreditation gained earlier this around Brexit and any changes that could lead to. The one thing that will not year shows the importance we change however is our focus on the importance of people and community. place on having trained staff with The health and safety of our tenants and residents is of prime importance and the right skills and attitude. Our we are committed to maintaining a robust health and safety culture across work is supported by our social the ng group. We continue to champion equality and diversity and look enterprise company ng2 Ltd forward to working in partnership with our tenants to achieve our vision of a which continues to grow and develop and now delivers a wider community where people can flourish and prosper. Robert Tamburrini, Chief Executive range of services across our Since the last edition of North News the Scottish Housing Regulator has community. introduced its new Regulatory Standards of Governance and Financial Management and you can read more about this inside. Good governance I hope you enjoy this edition of North News, catching up on what has been has always been at the heart of our approach however there is no room for going on in the first six months of this year and reading about some of the key complacency and we have a comprehensive governance framework in place events that we have planned over the summer months. Looking forward, we at the Association which will support us in maintaining our high standards. are planning some changes to North News to give it a more modern look and feel. It will also be more environmentally friendly whilst reducing costs, you We have recently produced our new business plan for 2019-2022. This can read more about this on page 3 and we are keen to hear your views! gave us a great chance to review our successes and our goals for the future. We remain committed to investing in our properties to ensure we provide good quality houses that people are proud to call home. We are dedicated to delivering an excellent level of service for our tenants and other customers and our housing and regeneration teams continue to work together to make Robert Tamburrini, Chief Executive, ng homes Comments, Compliments & Complaints 1st October 2018 to 31st March 2019 Complaints 1st October 2018 to 31st March 2019 We know we are not perfect however we are striving to achieve excellence in SERVICE AREA all aspects of customer service. We recognise that from time to time some Investment Repairs 11% 13% things can go wrong, we’re only human after all, but our aim is to rectify Housing Services things quickly and effectively, and permanently improve our services in the Housing Services Factoring 37% process. 3% Contractors Factoring Contractors Investment Number of complaints 36% Repairs received in the period = 136 87% of complaints were responded to COMPLAINTS UPHELD within our target timescales. Our Complaints Handling Procedure was developed by the Scottish Public Not Upheld Service Ombudsman in partnership with the housing sector. A guide to our 37% Upheld 63% Upheld complaints procedure is available at our offices and you can phone us and Not Upheld ask us to send you one out. Compliments 1st October 2018 to 31st March 2019 Compliments during the period included: Thanks from A great job by Thanks for Thanks for arranging tenant for concierge in keeping installing new uplift of cooker help and brasses clean information radiators and Thanks for attitude of on new home leaving house call handler and his Thanks for the service very tidy general enthusiasm provided by contractors SECTION GUIDE: and staff following rewires WHAT‘S ng FINANCE ng ENERGY ng EVENTS, ng STORIES ng FUN ng INFORMATION HAPPENIng p7 p8-9 PROJECTS & p16-18 p19 p20-24 p2-6 INITIATIVES p10-15 2 NORTH news NN-55.qxp_Layout 1 02/07/2019 14:58 Page 3 CAN FLOURISH AND PROSPER • A COMMUNITY WHERE PEOPLE CAN FLOURISH AND PROSPER WHAT‘S HAPPENIng The newsletter for tenants and residents in North Glasgow Issue 56 • Autumn 2019 north news Our Vision: A community where people can flourish and prosper A New Look for Issue 56 • Autumn 2019 The newsletter for tenants and residents in North Glasgow north news North News Our Vision: A community where people can flourish and prosper Investors in Young e‘re looking to refresh your North News and wanted to share some ideas People Gold Award New Build with you and hear your thoughts on your tenant‘s newsletter.