Corporate Responsibility Report FY16
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www.pwc.com Corporate Responsibility Index 1 2 3 4 Chairman’s Where Responsible Community message 1 we stand 2 business 12 engagement 18 Our CR Performance 3 Growing our CR expertise 14 Capacity building 19 Stakeholder engagement 4 Solving important problems 15 Education programmes 21 Sharing our insights 16 PwC Foundation 23 Materiality 7 Our CR strategy 10 5 6 7 Environmental Diversity and Global reporting stewardship 26 Inclusion 32 initiative 36 Engaging our people 27 Greenhouse gas emissions 30 1 Chairman’s Message Raymund Chao PwC Greater China Chairman The kind of work that PwC does through our Corporate Responsibility programmes - engaging in the community, managing our environmental performance and helping our own people and clients behave in a more socially responsible way - is a really important part of who we are. Over several years our CR programme has evolved along with our business and I’m proud to see PwC recognised as a leader in this space, winning awards in the market as well as the attention and engagement of our people. Based on the successes of the programme to date, the value that I see it bring to the business, and the potential for it to bring even more value to our clients and communities, my leadership team has committed to doubling our funding for CR programme costs in 2016. This will enable us to make an even greater impact in the communities we live and work in. We have set ourselves longer term ambitions to help build a stronger and more trusted NGO sector in China and Hong Kong, enable our people to understand and point out the sustainability and CR related risks and opportunities that our clients are facing, and reduce our environmental impact through smarter and more efficient operations. In an increasingly disruptive world where the megatrends of urbanisation, demographic shifts, technological breakthroughs and climate change are colliding, we need to be equipped to navigate this disruption and thrive, both in business and in society more broadly. I’d like to thank the many organisations who we work with in our efforts to have a positive impact on society and the environment, and to especially thank our people whose dedication and passion to our volunteer programme allows us to go from strength to strength. Corporate Responsibility 1 2 Where we stand FindFind out out more more about about our our Corporate Corporate Responsibility Responsibility strategystrategy and and governance, governance, performance performance metrics, metrics, andand our our approach approach to tostakeholder stakeholder engagement engagement and and materiality.materiality. 2 PwC PwC China and Hong Kong CR Performance KPI Unit FY2012 FY2013 FY2014 FY2015 FY2016 Responsible business Annual compliance confirmation % completion 100% 100% 100% 100% 100% Diversity & inclusion Number of partners No. of partners 457 497 507 529 546 Number of staff No. of staff 11,322 11,759 11,565 12,259 14,328 Female partners % female 30% 30% 30% 31% 31% partners Female partner admissions % female 32% 29% 41% 38% 18% partners “I would recommend PwC as a great % favourable 64% 65% 67% 72% 75% place to work” “I am proud to work at PwC” % favourable 70% 70% 71% 75% 79% Total training hours ‘000 Hours 1,481 1,461 1,241 1,391 1,524 Average number of training hours Hours 126 119 103 109 102 per person Environmental stewardship Electricity consumption ‘000 kWh 14,426 15,155 15,128 15,197 15,828 Air travel ‘000 km 101,724 99,896 108,922 122,848 128,617 Purchased paper tonnes 733 642 664 711 825 “I am satisfied that PwC is responding % favourable 71% 73% 74% 79% 81% appropriately to address the impact of our business activities on the environment” Community engagement Charitable donations - staff and US$ 657,178 806,788 561,932 868,107 951,286 partners Charitable donations - firm US$ 425,535 1,037,562 780,985 771,353 718,849 Number of volunteers* No. of staff and 2,061 2,188 2,259 2,393 3,045 partners Volunteer participation rate* % participation 17% 18% 18% 19% 20% Number of volunteer hours* Hours 17,953 20,321 19,938 19,869 29,176 Number of skilled volunteers No. of staff and 57 104 236 250 362 partners Number of skilled volunteer hours Hours 621 2,396 2,847 3,445 6,236 “I am satisfied with the actions PwC is % favourable 80% 79% 79% 83% 84% taking to be socially responsible” * includes all general and skilled volunteering activities Corporate Responsibility 3 Stakeholder engagement Engaging with our stakeholders is essential for us to understand local stakeholders’ needs and create the value they’re looking for. This insight also helps us to create a picture of stakeholder views that we use to inform our decision making, and ensure our reporting is relevant and responsive. Stakeholder groups and basis for engaging Clients Our clients are vital to the firm’s success, and can have a direct interest in our CR performance and our impact in the market more broadly. NGOs We engage and collaborate with community organisations to understand local needs and how we can partner with them on solutions. CPA institutes Playing the role of regulators to our industry, it is vital to understand what is most important to them, and the role they see the industry has in addressing these issues. PwC staff and partners As a service business, the voice of our people is vital. They interact with each other, the business, our clients and communities, so we engage and collaborate with them to help achieve our CR strategic priorities. Media Have an interest in what large companies do in CR and have the ability to influence views in this area. Suppliers Suppliers are increasingly looking down their value chain to determine the CR impacts of their clients. 4 PwC Insights from stakeholder interviews Our continuing focus on education and NGO capacity building is considered to be appropriate and well aligned with PwC’s core business, and our overall network purpose to build trust in society and solve important problems. In particular our efforts to increase the amount of skills-based volunteering for our people is seen as a strategic priority by many stakeholders we spoke with. “It’s important to engage clients and the business community more broadly, to tackle social issues. Not many professional services organisations are doing this - there is room for someone to really stand out in this area and take the lead. PwC is one of the players with the potential to do this.” -PwC client Our ambitions for 2020 were also very well received and many stakeholders commented positively on the importance and relevance of those, as well as the relatively high level of ambition they represent. Being stakeholders who are credible, trusted and knowledgeable about corporate responsibility, social issues and sustainability, they also identified the importance of setting appropriate parameters and performance metrics for these goals, which we will continue to develop and refine. Observations from our internal focus groups highlighted the importance of CR as a way of engaging all staff, providing additional meaning, value and skills to their career. Many innovative ideas were suggested, and some are already starting to be implemented, for example increased messaging through popular social media channels like WeChat and Facebook. “Experience with the PwC CR team is very enjoyable - everyone is so supportive and constructive. They are always open to listen to what we want, are flexible and sensible, and give good advice and feedback. They respect us and always want to think of our organisation as well as our beneficiaries. In my experience, PwC is the best partner we’ve had in 10 years. It’s hard to find such a good team!” -PwC strategic charity partner Corporate Responsibility 5 Stakeholder surveys & interviews Defining our approach In 2015 we conducted in-depth interviews with 7 In preparing our FY15 CR report, we adhered to external stakeholders, internal focus groups with the four GRI principles for defining report 37 of our people, and received a total of 646 content: - materiality, stakeholder inclusiveness, responses to our online stakeholder survey. sustainability context and completeness. We conduct this stakeholder dialogue every two years. The results shared here are from our FY15 Online 646 CR report. We consider the sustainability context in which we operate on an ongoing basis to help determine the sustainability issues which are most relevant to our business. This includes evaluating our PwC people 37 business and community relationships, the evolving nature of our industry, the geographical location, legal environment and political framework where we operate, as well as other regional and local trends. We invite a broad range of our stakeholders to External complete an online survey to identify the most stakeholders 7 material sustainability aspects in a systematic and replicable way, allowing comparisons across reporting years and across stakeholder groups. Full results from this process are available in our materiality assessment. This includes a list of the top five material issues per stakeholder group, linked through to information on how we are addressing each of those issues. In FY15 we also conducted in-depth interviews with selected key stakeholders to enhance the level of dialogue and obtain feedback on PwC’s CR performance in China and Hong Kong, and their views on the direction and impact our CR programmes can and should have. Find more details in the next page. 6 PwC Materiality Our materiality assessment approach At PwC, CR is about doing the right thing, and being a catalyst for change. ‘Doing the right thing’ is our way of addressing all of those material issues identified by our stakeholders that are internal to our organisation, and over which we have direct control.