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Bilancio En2002.Pdf cover bsa uk A4 24-07-2003 9:53 Pagina 1 cover bsa uk A4 24-07-2003 9:53 Pagina 2 UniCredito Italiano – Italian Stock Company Registered Office: Genoa, via Dante 1 - General Management: Milan, Piazza Cordusio Registered in the Genoa Trade and Companies Register (Court of Genoa) Tax Code and VAT Reg. No. 00348170101 Entered in the Register of Banks and Parent Company of the UniCredito Italiano Banking Group Banking Group Register No. 3135.1 - Member of the Interbank Deposit Protection Fund Printed on certified recycled Capital stock: e 3,148,070,110 fully paid in chlorine-free paper. Social and Environmental Report 2002 2 INTRODUCTION Contents Board of Directors, Board of Auditors 4 Letter of the Chairman 6 Introduction 8 PART ONE CORPORATE IDENTITY History 14 A new identity 16 Mission, values and conduct guidelines 18 History of our new logo 20 Corporate governance 21 Calculation and breakdown of value added 24 The situation in 2002: organisational structure and the distribution model 26 Shared values, service quality and integration with the territory 32 Interview with the Managing Director/CEO 34 SOCIAL AND ENVIRONMENTAL REPORT 2002 3 PART TWO AREAS OF SUSTAINABILITY Quality of labour 40 Market and territory 52 Environment, health and safety 64 Security and privacy 72 Listening and dialogue 76 Corporate citizenship 80 Schedule to the 2002 Social and Environmental Report 90 PricewaterhouseCoopers opinion 108 Glossary 110 Questionnaire 113 4 INTRODUCTION Board of Directors, Board of Auditors SOCIAL AND ENVIRONMENTAL REPORT 2002 5 Board of Directors as at 31 December 2002 Chairman Carlo Salvatori * Deputy Chairman (with vicarious duties) Eugenio Caponi * Deputy Chairman Franco Bellei * Deputy Chairman Fabrizio Palenzona * Managing Director/CEO Alessandro Profumo ** Directors Roberto Bertazzoni ** Vincenzo Calandra Buonaura Mario Cattaneo Philippe Citerne Ambrogio Dalla Rovere Giovanni Desiderio Guidalberto di Canossa Francesco Giacomin ** Piero Gnudi Mario Greco * Achille Maramotti Gianfranco Negri-Clementi Carlo Pesenti ** Giovanni Vaccarino Anthony Wyand Secretary Marco Fantazzini * Member of the Managing Committee and Executive Committee ** Executive Committee Member Board of Auditors as at 31 December 2002 Chairman Gian Luigi Francardo Statutory Auditors Giorgio Loli Aldo Milanese Vincenzo Nicastro Roberto Timo Alternate Auditors Giuseppe Armenise Marcello Ferrari 6 INTRODUCTION Letter of the Chairman SOCIAL AND ENVIRONMENTAL REPORT 2002 7 The organisational structure evolution of which seem imponderable, takes more Based on this conviction, last year we UniCredit Group, which is tied to the time than designing structures and launched a specific research project transition to a new business model organisational processes. Good things called “Itaca,” during which we sought focused on specialisation by market take time to develop. On the other hand, to speak directly with local market segments, sets the stage for this edition once projects are launched, it is easy to players from the areas where we work of the social and environmental report. delude oneself that everything will to gather information on the meaning of In fact, in 2002 we were engaged in happen automatically and almost the transformations that are affecting creating a new, unique way of banking inevitably. Wisdom tells us that we need local companies and economies. In through the S3 project, which was to make use of the combined past addition, we listened to our aimed at reorganising our seven Italian experience of various cultures: with stakeholders and took other significant banks into three new entities dedicated many good past experiences to steps – the road show to present the to different types of customers: retail, remember, we are able to face the S3 project to our employees, a survey corporate and private. future objectively. on the business climate, meetings with representatives of those involved in In 2002 we were also engaged in civic duties and social work – all of planning the creation of our non-profit which were aimed at reaffirming our foundation called Unidea (established at commitment to be active “citizens” in the beginning of 2003). Its primary aim the community where we live. is to use a share of Group profits to support fund-raising activities in the The ability to innovate with a continuing areas of social services, health and commitment and shared values by education in developing countries and continuing to focus on local central Europe and the Balkans. development means that we feel to be a vital and responsible part of the social All of this has come together to show fabric. Taken as a whole, all of this the timeliness of a new vision of the represents the goal we want to achieve Group’s identity and role. The Group and the key to complete support for our has to ask itself - starting from its base, That is why the creation of the social new way of banking by listening and i.e., the various areas in which it and environmental report this year has understanding the needs and operates and then expanding even more significance for corporate expectations of our customers. nationwide - whether it wishes to governance since we wanted to become a leading company with which conceive this first “unified report” for the people can plan their future, able to Group while remaining faithful to the represent interests, exercise cultural commitment taken in this regard in the influence and talk to institutions. last edition. The report combines key Carlo Salvatori results of UniCredit's corporate social This means that differing roots can be responsibility together with useful productive if intertwined to form a new elements and information that explain tree bearing fruit. In corporate cultures, how we are approaching this important the identity of individual companies crossroads and how we intend to focus takes form, and their distinctive spirit our conduct in the context of full surfaces. Shaping these soft elements, operation of the new segment banks. 8 INTRODUCTION Lasting economic growth Lasting economic growth that takes into account the social and environmental impact of achieving such target must be the goal of any organisation that operates according to the principles of sustainable growth. In this context, the creation of the social and environmental report takes on the significance of a strategic decision. Introduction Lasting economic growth that takes prosper in the environment where the resources and social relations play a into account the social and company operates. role that cannot be ignored when trying environmental impact of achieving such Thus, the goal must be to unite these to explain the attainment of certain target must be the goal of any two orientations, which only appear to levels of economic development. organisation that operates according to be separated. The Italian model of local the principles of sustainable growth. In development proves that civic virtues Thus, it is increasingly important for this context, the creation of the social are not separate from economic companies, and for banks that provide and environmental report takes on the growth, or at the very least, their services to the community, to have a significance of a strategic decision. well-defined corporate identity, i.e., a system of values in which all parties Since the aim of this tool is to renew concerned can be recognised clearly our commitment to face up and to and precisely. And it is extremely reflect on issues of social responsibility, important that these values “take root” the company’s commitment in this area at all levels of the corporate should not be seen just as another way organisation. This is essential for those of achieving higher growth rates. who work in businesses, and also, In fact, UniCredit’s goal is to cast aside obviously, for customers and all parties the rooted cultural approach that with which the businesses interact. To separates social issues from It is extremely important that have this ability, it is necessary to everything else involving economic these values “take root” at possess a large set of guiding growth: this divergence, depending on all levels of the corporate principles and conduct, which makes it the players involved, at times leads to organisation. possible to be recognised not only for emphasis on social cohesion and civic generating a good profit, but also for duty, and at times to emphasis on the futures are closely linked. Take for social responsibility and caring for what economy and profitability. The example the network of manufacturing is happening in a broader perspective conviction that what is good for the systems spread throughout Italy, where in order to start and maintain a community is also good for the high levels of entrepreneurial activity sustainable strategy over time focused company is the only way to start a and competitiveness are based on on discussion and partnership with all virtuous cycle able to make everything corporate assumptions in which human parties concerned. SOCIAL AND ENVIRONMENTAL REPORT 2002 9 In a word, social responsibility is an of sustainable growth is devoted to that defines the entire Group’s identity, investment, not a cost: operating in this interpreting the information and data which is presented in the section manner means, also for a bank group, presented in the context of the growth dedicated to corporate identity. coming to grips with the possibility of experienced by the Parent Company in As structured, this document has supporting growth prospects locally particular and its banking structure become a fundamental internal and in the broader area (where, nationwide, which has been organised milestone in the process of expanding however, talk about so-called “ethical since 2002 by market segments social and environmental reporting for districts” has already begun) where (private, corporate and retail), and also the entire group. This goal has been manufacturing and labour intersect with the growing commitment of the Group’s pursued since the first edition, and will respect of guarantees for individuals foreign banks in these areas.
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