Approaches to tenancy management in the social housing sector: Exploring new models and changes in the tenant-landlord relationship Mary-Kathryn Rallings September 2014 Founded in 1960, but re-launched in 2012 with funding and support from a range of leading housing providers, HACT is a charity, social enterprise and industry-focused think/do tank established by the housing association sector. Our aim is to work with the housing sector, government, civil society and communities to develop and share innovative approaches to meeting changing needs. We seek to influence and innovate in ways which help all housing providers deliver more effectively within their communities. Approaches to tenancy management in the social housing sector: Exploring new models and changes in the tenant-landlord relationship Mary-Kathryn Rallings Published September 2014 © HACT 2014 www.hact.org.uk @HACThousing
[email protected] HACT is registered as the Housing Associations’ Charitable Trust, charity number 1096829, company number 04560091 Contents Acknowledgments 4 Executive summary 5 Introduction 8 I. Context 10 II. Case study contexts and organisation profiles 12 III. Stated approaches provided by case studies 17 IV. Typology of models 21 V. Core elements of tenancy management 25 VI. Potential impacts 30 VII. Challenges of implementation 35 VIII. Exploring the cultural shift 38 IX. Conditionality: Objections and justifications 46 X. Further research 49 Conclusion 50 Appendix I. Methodology 52 References 55 3 Acknowledgments Funding for this project was provided by Yarlington Housing Group and Trafford Housing Trust: Yarlington Housing Group is a local housing charity and one of the leading affordable housing providers in Somerset with over 9,500 properties across South Somerset and neighbouring districts.