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Nycha Standard Procedure Manual Sp 060:64:3

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Nycha Standard Procedure Manual Sp 060:64:3 NYCHA STANDARD PROCEDURE MANUAL S.P. 060:64:3 – Hurricane Emergency Table of Contents I. Purpose ........................................................................................................................................ 1 II. Policy ............................................................................................................................................ 1 III. Applicability ................................................................................................................................... 1 IV. General Information ...................................................................................................................... 1 V. Data Warehouse ........................................................................................................................... 2 VI. Pre-Storm Preparedness .............................................................................................................. 3 A. Emergency Services Department .................................................................................... …...3 B. Property Management Departments ...................................................................................... 3 C. Development .......................................................................................................................... 3 D. Community Programs and Development/Community Operations .......................................... 4 E. Department of Communications ............................................................................................. 4 F. Capital Projects Division ........................................................................................................ 4 G. Technical Services Department ............................................................................................. 4 H. Maintenance, Repairs, and Skilled Trades Department ......................................................... 4 I. Elevator Services and Repair Department ............................................................................. 5 J. Research and Management Analysis Department ................................................................. 5 K. Information Technology Infrastructure Department ................................................................ 5 L. Family Services Department .................................................................................................. 5 M. Office of State and City Legislative Affairs ............................................................................. 5 N. Customer Contact Center ...................................................................................................... 5 O. General Services Department ................................................................................................ 6 P. Teams .................................................................................................................................... 6 1. Inspection Teams ................................................................................................................... 6 2. Resident Relations Assessment Teams ................................................................................. 6 VII. During the Storm .......................................................................................................................... 7 VIII. Post-Storm .................................................................................................................................... 7 A. Assessment Teams ............................................................................................................... 7 1. Property and Safety Assessment Team ................................................................................. 7 2. Damage Assessment Team ................................................................................................... 7 3. Resident Relations Assessment Team ................................................................................... 8 4. Information Technology Infrastructure Assessment Team ..................................................... 8 B. Department of Communications ............................................................................................. 9 C. Family Services Department .................................................................................................. 9 D. Emergency Services Department .......................................................................................... 9 E. Technical Services Department ............................................................................................. 9 F. Maintenance, Repairs, and Skilled Trades Department ......................................................... 9 G. Elevator Services and Repair Department ............................................................................. 9 H. Capital Projects Division ........................................................................................................ 9 I. State and City Legislative Affairs ........................................................................................... 9 J. Customer Contact Center .................................................................................................... 10 K. Community Program and Development ............................................................................... 10 IX. Supplies ...................................................................................................................................... 10 X. Training ....................................................................................................................................... 10 A. NYCHA Staff ........................................................................................................................ 10 1. Coastal Storm Plan .............................................................................................................. 10 2. Departments, Offices and Locations .................................................................................... 10 B. NYCHA Residents ............................................................................................................... 11 XI. Forms ......................................................................................................................................... 11 NEW YORK CITY HOUSING AUTHORITY STANDARD PROCEDURE SUBJECT ADMINISTERING APPROVED DATE APPROVED BY INDEX NO. DEPARTMENT Issued Sept. 1, 1964 Revised Apr. 1, 1987 Revised Mar. 11, 2004 060:64:3 HURRICANE OPERATIONS Revised Sept. 6, 2005 EMERGENCY Revised Oct. 25, 2012 ~~Cecil R. House Date: 1j/7//3 General Manager I I I. Purpose This procedure provides guidelines regarding the emergency response of the New York City Housing Authority (NYCHA) staff when the General Manager or designee declares an emergency due to a hurricane. NYCHA utilizes the Incident Command System to manage emergencies/incidents of any type, scope, and complexity in a consistent, efficient, and coordinated manner. Refer to Standard Procedure 003:74:1, Organization for Emergencies - Incident Command System, for further information regarding the Incident Command System. II. Policy It is NYCHA's policy to maintain the maximum level of preparedness so that human and material resources can be effectively deployed, and to maintain operations as close to normal as possible in the event of an emergency for the benefit of all residents and employees. III. Applicability This procedure is applicable to all NYCHA staff. IV. General Information A. When a hurricane emergency is declared, NYCHA staff may be called upon to help with the response either at a NYCHA-owned or leased property, within the New York City shelter system or in other emergency response locations, as directed. NYCHA staff may be required to report to different supervisors and to work different schedules. B. NYCHA employees who have been activated by the New York City Office of Emergency Management to report to work within the New York City shelter system must notify his/her supervisor of that assignment. Employees specifically addressed in this procedure must comply with the reqUirements specific to their position or assignment. NYCHA STANDARD PROCEDURE MANUAL C. In anticipation of an actual hurricane during weekend, holiday, or evening hours, all NYCHA staff is expected to remain on a 24-hour alert, preparing to report to work if directed. Depending on weather and transportation conditions, employees may be called into work during their regular days off or for alternative or extended schedules. D. Fan out alerts or calling trees may be used to contact employees by telephone. E. All employees should listen to television and radio reports to obtain information regarding the storm. Staff may access the Employee Portal (Portico) via the Internet, monitor his/her NYCHA email account, call ASK HR at 212-306-8000, or NYCHA’s General Information telephone number at 212-306-3000 for instructions on reporting to work. F. Employees who are unable to report to work due to weather or transportation conditions will have time charged against accrued annual leave or unpaid approved leave. G. NYCHA's three-tier radio communication system is utilized throughout the emergency. V. Data Warehouse The following information/documents and reporting system are located on the Data Warehouse System: A. A current list of developments with on-going Capital Projects Division contracts, active job sites, and sidewalk
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