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Tech Support Tech Support How do I submit a CyanogenMod software bug report? - Lade Oxygen OS runter - Lade Oxygen OS Feedback App runter Lies bitte die Installationsanweisungen, bevor du flashst, die unter https://forums.oneplus.net/threads/oxygenos-is-here-installation-guide.289398/ verfügbar sind. I can't get a signal Die meisten Signalfehler haben etwas mit der SIM-Karte oder Netzabdeckung zu tun. Stelle sicher, dass die SIM-Karte richtig eingesetzt ist. Wenn du in OnePlus One kein Signal bekommst, stelle sicher, dass deine Karte mit Blick auf die Unterseite des OnePlus One eingesetzt ist. Während NanosSIM zu MicroSIM Adapter in der Regel arbeiten, können einige Adapter im SIM-Steckplatz steckenbleiben oder Schäden am Motherboard verursachen. Wir empfehlen, dass du eine neue MicroSIM-Karte für dein OnePlus One holst - du kannst sie in der Regel kostenlos oder sehr kostengünstig von deinem Mobilfunkanbieter erhalten. Wenn du verbunden bist - während 2G und 3G-Netze in der Regel immer zur Verfügung stehen, kann die LTE-Konnektivität je nach deiner Region oft schwächer sein. Stelle sicher, dass die Kontakte deiner SIM-Karte sauber sind, und wenn du einen Adapter verwendest, muss es fest im SIM-Fach sitzen und darf nicht rutschen. Stelle sicher, dass die APN-Einstellungen deines Netzanbieters korrekt sind, um Netzwerkausfall oder schlechte Netzwerkverbindung zu vermeiden. How do I perform a full factory reset? Wenn du Probleme mit deinem OnePlus-Gerät hast, welche durch Software verursacht sein können, versuche bitte ein vollständiges Werksreset durchführen. Sichere alle deine wichtigen Dateien und Informationen, da alle Daten gelöscht werden könnten. OxygenOS - Schalte das Gerät aus. Halte Lautstärke-runter + Power-Taste beim Einschalten gedrückt. (Das Gerät wird in den Recovery-Modus starten.) Wähle die Sprache aus. Wähle "Wipe data and cache" > "Wipe data and cache" und tippe Sie auf "Yes" Starte das System nun mit der "Reboot"-Option neu. Cyanogen OS - Schalte das Gerät aus. Halte Lautstärke-runter + Power-Taste beim Einschalten gedrückt. (Das Gerät wird in den Recovery-Modus starten.) Wähle "Wipe data/factory reset" > "Yes - delete all user data" Wähle "Wipe cache partition" (Es erscheint ein Android-Roboter zusammen mit Meldung "erasing.." auf dem Bildschirm für eine Sekunde) Wähle "Reboot system now" How do I locate my IMEI number? Folgenden Schritte werden dir helfen, deine IMEI-Nummer herauszufindenfinden: Schalte dein OnePlus-Gerät ein und öffne die Wähltastatur Gib den Code *#06# ein und deine IMEI-Nummer erscheint auf dem Bildschirm. Die IMEI- Nummer steht auch auf der Verpackung deines OnePlus-Geräts. How do I backup data before remote sessions? Du kannst dein Google-Konto zum Sichern von App-Daten, WLAN-Einstellungen, Bildern und Synchronisation von Kontakte nutzen. Auch solltest du sicherstellen, dass in deinen Einstellungen "Daten autom. synchronisieren" und "Meine Daten sichern" aktiviert sind. Für Musik, Videos oder andere Dateien kopiere bitte die Dateien entweder auf einen Computer oder eine Festplatte über das USB-Kabel. What should I do if my phone is not powering on? Versuch dein Gerät einzuschalten, indem du Power-Taste für 20 Sekunden festhältst, mach das 5 mal. Versuch, das Telefon zu starten, indem du die Power-Taste zusammen mit der Leiser-Taste hältst, um in den Recovery-Modus zu gelangen und einen Werksreset durchzuführen. Wenn das nicht dein Problem löst, geh folgendermaßen vor: 1) Lass dein Telefon für 12 Stunden ruhen (nicht aufladen); 2) Lade es mit dem offiziellen Ladegerät und USB 6 Stunden lang; 3) Trenn nach es 6 Stunden vom Ladegerät und schließ es wieder an, eine Anzeige des niedrigen Akkustands sollte erscheinen; 4) Versuch nicht, das Gerät sofort zu booten, sondern lass es 1 weitere Stunde aufladen; 5) Nach 1 Stunde sollte dein Gerät bereit sein, um eingeschaltet und gebootet zu werden. RMA : https://oneplus.net/de/support/answer/how-do-i-repair-or-return-my-device Is it normal for my device to overheat while watching movies or playing games? Geräte können je nach Nutzung unterschiedliche Menge an Wärme erzeugen. Wir haben gesehen, dass Temperaturen steigen, während laufender Spiele und Anwendungen von Drittanbietern im Hintergrund ausgeführt wird. Aber wir versichern dir, dass unsere Geräte und Hardware auf Qualität getestet wurden; Seid versichert, Freunde, es gibt nichts zu befürchten. Kontaktiere bitte den Kunden-Support, wenn du Fragen hast oder Hilfe benötigst. How can I download Oxygen OS for OnePlus One? - Lade Oxygen OS runter - Lade Oxygen OS Feedback App runter Lies bitte die Installationsanweisungen, bevor du flashst, die unter https://forums.oneplus.net/threads/oxygenos-is-here-installation-guide.289398/ verfügbar sind. What do I do if my SD card is not showing up? Der SD-Kartenslot des OnePlus X unterstützt erweiterbaren Speicher bis zu 128 GB, der mit exFAT, NTFS oder FAT32 formatiert ist. Andere SD-Karten werden möglicherweise nicht richtig funktionieren. Versuchen Sie, einen anderen Dateimanager zu installieren, um sicherzustellen, dass die SD - Karte vom Gerät erkannt wird. Contact via Mail : [email protected] Contact via Chat : https://oneplus.whoson.com/newchat/chat.aspx?domain=oneplus.net- de&lang=de People cannot hear me during calls Überprüfe, ob Software des Geräts auf dem neuesten Stand ist und ob du das gleiche Problem bei Drittanbieteranwendungen, wie z.B. Skype, hast. Versuche auch eine andere SIM -Karte zu verwenden. Stelle bitte sicher, dass dein Hauptmikrofon nicht durch Staubpartikel verstopft ist. Contact via Mail : [email protected] Contact via Chat : https://oneplus.whoson.com/newchat/chat.aspx?domain=oneplus.net- de&lang=de My device experiences random reboots Überprüfen, ob das Problem mit einer bestimmten Anwendung auftritt, deinstalliere diese App und installiere sie erneut. Stelle sicher, dass dein Gerät auf dem neuesten Stand ist. Wenn das Problem weiterhin besteht, lege bitte ein Backup deines Geräts an und mach einen Werksreset. Contact via Mail : [email protected] Contact via Chat : https://oneplus.whoson.com/newchat/chat.aspx?domain=oneplus.net- de&lang=de My device’s battery drains very quickly Schließe alle nicht verwendeten Anwendungen, die im Hintergrund ausgeführt werden. Überprüfe, ob deine Geräte-Software auf dem neuesten Stand ist. Beachten bitte, dass neueste Android-Systemversionen mit hoher Leistung und erweiterten Funktionen ausgeliefert werden, es kann sein, dass im Vergleich zu Vorversionen geänderter Akkuverbrauch auftritt, aber das wird mit zukünftigen Updates optimiert werden. (Akkuverbrauch kann sich nach Nutzung unterscheiden.) .
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