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April-June 2017 | Issue 9 | Volume 9

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April-June 2017 | Issue 9 | Volume 9 APRIL-JUNE 2017 | ISSUE 9 | VOLUME 9 a The Ambassador of The Kingdom of The Netherlands, HE Henk Jan-Bakker visiting the Government Business CONTENTS Facilitation Centre (One-Stop-Shop) at the URSB head office 2 What does administration 4 The role of Uganda 5 Making a Case for of Uganda Telecom Registration Services Bureau Registration of Limited mean? in facilitating trade in Uganda. Marriages in Uganda 7 8 10 Employee Perceptions URSB events in PICTURES The Electronic Document and Attitude towards Management System Organizational Change (EDMS) roles out in URSB 12 13 14 What role do you play Recognising innovation: THE TREP PROGRAM; to advance copyright Makerere Student’s Why Does It Exist? protection? innovation recognised 16 17 URSB Showcased Importance of empathy at the World Bank in client service Group OPEN DAY interactions Editorial Team: Bemanya Twebaze - Executive Editor | Sheila Naturinda - Editor Mercy Kainobwisho - Director Intellectual Property Provia Nangobi - Senior Public Relations Officer FOREWORD Moving in the right direction Bemanya Twebaze- Registrar General With the National Intellectual Property policy awaiting government approval, URSB’s contribution towards promoting science, technology and innovation to enhance competitiveness is guaranteed. At their change management retreat, the Ministry of From a previously unsystematic place of work to the Lands, Housing and Urban Development believed URSB current organization that attracts hundreds who would had a story to share; a story on how to turn things round want to associate with it, the journey URSB has taken and have visible reforms towards an objective well will continue to accelerate private sector growth and achieved. enhance innovation for the betterment of the country. Later, the Ministry sent its Registrars of Titles for a Alot of sensitisation has also been done in Faith Based physical visit to our headquarters at Georgian House, Organisations (FBOs) and Cultural institutions to to benchmark on process work flows and automated advance the agenda of registration of marriages in the registration systems. URSB also operates three branch country; under our mandate of registration of all Civil offices in Kampala and four others in different regions. Marriages in the country. Like URSB, the Ministry of Lands, Housing and Urban And with the National Intellectual Property policy Development has benefited from the World Bank Group awaiting government approval, URSB’s contribution funding through the Competitiveness and Enterprise towards promoting science, technology and innovation Development project to work towards improving to enhance competitiveness is guaranteed. the country’s competiveness by improving land Creative industries offer potential for job creation and administration and registration processes. employment opportunities, and these are precursors The project is supporting reforms geared towards to a growing private sector. Therefore, with streamlined improving the competitiveness of Uganda by improving business registration processes, the private sector the business environment, lowering the cost of doing growth is guaranteed, together with jobs and wealth business and improving competitiveness of selected creation for a sustainable development. high-impact sectors. With such reforms among others, and with a country that URSB also participated in the 7th National has a strong private sector we ought to be part of those Competitiveness Forum where we shared how we have who will contribute to Uganda’s attainment of the Middle closed all gaps that had hirtheto caused unnecessary Income Status by the year 2020. delays towards business registration and this has been acheived through automation of all registration services, a changed mindset, creating a conducive work place and a corruption free zone. 1 What does administration of Uganda Telecom Limited mean? By Ntale Mustapher Manager Liquidation Uganda Telecom Limited (“UTL” or one of the company creditors to court. “the Company”), was incorporated in The petition presented a looming 1998 with an objective of providing threat of liquidation which would telephone services, data, and internet have ultimately led to the dissolution services to residential and corporate of the company. Liquidation would customers. in effect have led to the cessation of operations, termination of Suffice to say, around that time it was employment for all staff, suspension of the leading telecom company. UTL’s contracts with all suppliers and service performance however grew dismal providers, and realization of all assets. over the years with the company recording operational losses and The government therefore opted to Uganda Telecom Limited significantly losing its market share place the company in administration was incorporated in now estimated at 4% down from 30%. as the dark route of closing down the The cause, inter alia being attributed business would have significantly 1998 with an objective to inadequate investment, competitive affected the value of the assets thus of providing telephone pressure from competitors a considerably reducing the potential dilapidated network and governance pay out to creditors. services, data, and internet challenges. Administration is a formal insolvency services to residential and The shareholders, UCOM and the procedure in which a qualified third Government of Uganda (“GoU”) party is appointed as the administrator corporate customers. having noticed the waning trend held by the company. A company will be discussions to agree on a turnaround placed in administration when its UTL’s performance has plan for UTL. However, no agreement directors form the opinion that the over the past few years on this was ever reached which put company is insolvent or likely to the company in a more precarious become insolvent. It is designed to grown dismal with the position rendering it technically help a company survive and is an ideal company recording insolvent. Currently, the company solution as opposed to liquidation. is heavily indebted with liabilities During this process, the company is operational losses and estimated at over UGX 709 billion given breathing space within which owed to various creditors including to re-organize its affairs with an aim significantly losing shareholders, suppliers and statutory of turning around the business to its market share now bodies (URA, NSSF) against an profitability and achieving a better estimated asset value of UGX 148 result for the creditors. estimated at 4% down billion. Before full administration takes from 30% in previous Due to UTL’s financial woes, a winding off, the company is first placed years. up petition had been presented by in provisional administration, a 2 provisional administrator is appointed In line with Sections 146 and More importantly, the returns to and an interim protective order Section 148 of the Insolvency Act, the creditors will be significantly issued by court to shield the company the first meeting of creditors of the higher compared to if the from all legal actions (including Company (“the meeting”) was held company had been placed into receivership and winding up petitions). on Wednesday, 10 May 2017 at the liquidation. It is obvious that These actions are stayed to enable Imperial Royale Hotel, Kampala, the value of a running business the provisional administrator and from 0900hrs. The main purpose is higher than that of a business the company draft a plan of action/ of the first creditors meeting was that has been closed and its administration deed and propose it to to deliberate and consider the assets sold off piece meal. The creditors during a creditors meeting. appointment of the Provisional realizations will be distributed in a If the action plan/ administration Administrator and his proposals as set more equitable manner. deed is approved by the creditors and out in the Provisional Administrator’s (iii) Job preservation: employees executed by the company, provisional Report and determine whether or of the company were largely administration will come to an end not to allow him to proceed and maintained and different ushering in administration. execute an administration deed in suppliers and service providers line with the proposals. Majority will also have a chance to In the case of Uganda Telecom of the creditors voted in favor of continue supplying their goods Limited, the process was initiated by the Official Receiver acting as the and services during and even a company resolution recognizing administrator and for the company’s after administration. This its insolvency status and appointing execution of the Administration Deed. provides economic stability the Official Receiver as provisional Accordingly, the company proceeded generally as well as stability of the administrator on 18th April 2017. The to execute an administration deed communications sector. statutory duties of the provisional on 22nd May 2017. This marked the (iv) This case presented the first administrator are to manage the commencement of the administration administration process under the company in the interim with powers process for the next six months. current Insolvency Act. Its success to investigate the company’s business, The focus of the Administrator is will greatly inform other business property, affairs and financial to cut down operational costs, entities on the course of action to circumstances; and exercise his or verify and preserve the assets of take in cases of insolvency. her powers in a manner which he or the
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