An Enterprise Ireland Market Guide for the Irish Supply Chain
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Water Resources Management Plan 2019 Main Report Issue No. 1
Water Resources Management Plan 2019 Main Report Issue No. 1 Project Owner: Alison Murphy Project Manager: Tom Kelly August 2019 SES Water WRMP 2019 Document Revision History Rev Purpose Originated Checked Reviewed Authorised Date Initial draft for Director 1 AM AM TK TK 24/8/18 Approval Final draft for submission 2 AM AM TK TK 3/9/18 – Issue 1 Revised to include Defra 3 further information AM AM TK TK 6/5/19 requests – Issue 2 Final plan – authorisation 4 AM AM TK TK 20/8/19 to publish given by Defra Final Plan Page 2 of 112 20 August 2019 SES Water WRMP 2019 Security Statement This statement is to certify that this plan does not contain any information that would compromise national security interests. It also does not contain any information that may be considered commercially confidential. No information been excluded from this plan on these grounds. Final Plan Page 3 of 112 20 August 2019 SES Water WRMP 2019 Contents 1.0 GLOSSARY OF TERMS ................................ ................................ .................... 6 2.0 INTRODUCTION ............................................................................................... 8 2.1 Overview of the Water Resources Management Plan Process ..................... 8 2.2 Our supply area ................................................................................................ 9 2.3 Links to other plans ........................................................................................10 2.4 Water Resources in the South East Group ...................................................13 -
Charges in 2021-22 and CMA Redeterminations
Centre City Tower, 7 Hill Street, Birmingham B5 4UA 21 Bloomsbury Street, London WC1B 3HF By email Anglian Water, Bristol Water, Northumbrian Water and Yorkshire Water Business retailers NAVs MOSL CCW Other parties 8 January 2021 Dear stakeholder Charges in 2021-22 and CMA redeterminations This letter sets out our view on the appropriate approach to making adjustments to normal charging arrangements to support the implementation of the CMA redeterminations for the four disputing companies. We are setting this out now to facilitate company statements on significant changes in charges which are due to be published on 11 January 2021 and wholesale charges which are due to be published on 13 January 2021. Four companies: Anglian Water, Bristol Water, Northumbrian Water and Yorkshire Water have asked the CMA for a redetermination of their price controls for the 2020-25 period. Following a request from three of the disputing companies for amendments to the charging rules to allow implementation of the CMA’s redetermination, my letter of 21 December 2020 consulted on the practical consequences and impact of making an accommodation under our normal charging rules with respect to three options for the implementation of the CMA’s redetermination: Implementation of changes over 4 years from 1 April 2021, which three of the four disputing companies (Anglian Water, Bristol Water and Northumbrian Water) suggested would be possible if the CMA issued its redetermination no later than the week commencing Monday, 8 February 2021 and Ofwat allowed them to publish 2021-22 charges no later than Friday, 19 February 2021. Implementation of changes during the 2021-22 charging year, which would allow charges to change during the charging year (potentially after six months) to reflect any differences in the price limits that the CMA sets such that the CMA’s price limits are smoothed over 3.5 years. -
CRU's Decision on Irish Water's Non-Domestic Tariff Framework
CRU’s Decision on Irish Water’s Non-Domestic Tariff Framework Irish Water Customer Information Paper NDTFR_IW_010 July 3rd 2019 1 Contents 1. Introduction ................................................................................................................................ 3 2. CRU Decision ........................................................................................................................... 6 3. Enduring Tariffs reflecting the CRU’s Decision ................................................................. 11 4. Customer Bill Impact .............................................................................................................. 14 5. Customer Communication .................................................................................................... 40 6. Water Conservation ............................................................................................................... 42 7. International Price Comparison Analysis ............................................................................ 43 8. Next Steps ............................................................................................................................... 60 2 1. Introduction Irish Water assumed responsibility for water and wastewater services on 1st January 2014. Current water supply and wastewater collection tariff arrangements are set out in the Water Charges Plan (WCP)1. Section 3 of the WCP provides for the application of non-domestic tariffs in accordance with the structures and arrangements -
NI Water Annual Report and Accounts 2018/19
Annual Report & Accounts 2018/19 Delivering what matters Northern Ireland Water Annual Report and Accounts For the year ended 31 March 2019 Laid before the Northern Ireland Assembly under Article 276 of the Water and Sewerage Services (Northern Ireland) Order 2006 by the Department for Infrastructure on 29 August 2019 About this report Contents This report aims to tell the story of how NI Water provides the water for life we all rely on to thrive. Strategic Welcome 5 report Changing how we all think about water 7 Tell us what you think of our report About NI Water 8 How we create value 10 We hope that this report will be of use to all our stakeholders and would welcome feedback to develop our future reporting. Business performance 12 Please direct any feedback to the Business Reporting Manager, Finance and Regulation External environment 14 Directorate. Our contact details are on the back cover of this report. Listening to you 16 Business strategy 18 Delivering our customer promises 19 Risk and resilience 53 Strategic threats and opportunities 54 Our finances explained 62 Financial performance 64 Governance Corporate governance 70 Directors’ report 79 Directors’ remuneration report 82 Statement of Directors’ responsibilities 87 Statutory Statutory accounts 88 accounts Independent auditors’ report 162 Northern Ireland Water is a trademark of Northern Ireland Water Limited, incorporated in Northern Ireland, Registered Number NI054463. © Northern Ireland Water Limited copyright 2019. This information is licensed under the Open Government Licence v3.0. To view this licence visit: www.nationalarchives. gov.uk/doc/open-government-licence/version/3/ Any enquiries regarding this publication should be addressed to the Business Reporting Manager using the contact details on Cautionary note the back cover of this report. -
Nie Consumer Guide A4
Looking after WATER in your home The Consumer’s Guide IN THE ROOF Water storage . .6 Is your tank in good condition? . .6 Contents Is the tank covered . .7 Tap water in the United Kingdom is amongst the safest and highest quality in the world. IN THE BATHROOM The water industry has produced this guide Staining . .7 to help you enjoy the quality of Pink/red stains . .7 Mould . .7 tap water. It answers all the questions about how to look after water in your home. IN THE KITCHEN OUTSIDE THE HOME Tap hygiene . 1 Outside taps and hosepipes . .8 Taste and odours . 1 Chemical spills . .8 Chlorine. 1 Taste and odour problem associated with washing machines and dishwashers . 2 OTHER USEFUL INFORMATION Unusual tasting hot drinks? . 2 Lead pipes . .9 Discoloured or dirty water . 3 What can I do to reduce lead levels? . .0 Cloudy (or milky) water . 3 Responsibility for pipework . .10 Brown water . 3 Warm water . 4 Returning to a vacant property . .11 Warm water from your cold tap . 4 Preparing for the winter . .11 Water filters . 4 Blue water . .11 Water softeners. 4 Domestic plumbing tips . .12 How can I find out how hard my Approved Plumbers . .12 water is?. 5 Useful links to further information . .13 Turning off your water supply . 6 In the kitchen TAP HYGIENE It is important that taps that are used for drinking water are kept clean. Whilst the water coming to your tap is safe, many bacteria can live in the kitchen and some can grow both on the outside of the tap and inside the lip of the spout. -
AFW Delivering Outcomes for Customers Appendices
AFW Delivering Outcomes for Customers Appendices March 2019 AFW Delivering Outcomes for Customers Appendices 3 Contents Appendix Action ref(s) OC.A1.1 PR19 resilience & environmental bespoke AFW.OC.A1, A2, A3, A36 commitments working group minutes (Nov 17) OC.A1.2 CCG update on bespoke commitments (13 Dec AFW.OC.A1, A2, A3 17) OC.A1.3 PR19 SteerCo: Bespoke Commitments AFW.OC.A1, A2, A3 Resilience Paper (Feb 18) OC.A1.4 Atkins Technical Assurance Report March 2019 AFW.OC.A1, A2, A5, A6, A7, A8, A9, A10, A11, A12, A13, A14, A15, A16, A17, A18, A19, A20, A21, A23, A24, A25, A26, A27, A28, A29, A30, A31, A36, A37, A38, A39, A40, A41, A42, A43, A45, A46, A47, A48 OC.A1.5 Verve customer research report March 2019 AFW.OC.A1, A12, A43 OC.A1.6 Cyber Security and Resilience PC Definition AFW.OC.A1 OC.A2.1 Ofwat, “Delivering Water 2020: consultation on AFW.OC.A2 PR19 methodology, Appendix 3: Outcomes technical definitions”, 11 July 2017 OC.A3.1 Supplementary report to Ofwat from the Affinity AFW.OC.A3, A33, A35 Water Customer Challenge Group (29 March 2019) OC.A4.1 Ofwat, “Technical Appendix 1: delivering AFW.OC.A4, A10, A13, A14, A15, outcomes for customers” Jan 2019, page 28 A20, A23, A25 OC.A11.1 rdWRMP Atkins report AFW.OC.A11, A19 OC.A11.2 NERA Economic Consulting - Assessing AFW.OC.A11 Ofwat’s Funding and Incentive Targets for Leakage Reduction OC.A12.1 Leakage customer engagement evidence AFW.OC.A12 OC.A19.1 Drought resilience matrix AFW.OC.A19 OC.A32.1 SMS feedback analysis (PC2) AFW.OC.A32, A34 OC.A32.2 Financially vulnerable by channel -
Help with Payment Problems
Help with payment problems Advice and information We’re here to help If you are having problems paying your water bill, please get in touch with us as soon as possible. We understand that some customers can have difficulties and we are always ready to help. This leaflet explains how we and other agencies can offer advice and solutions if you are having payment issues. Our advisers will discuss We promise not payment arrangements to take action if: with you and look at ways to reduce your water bill. You follow the • guidance in This leaflet is one of a group this leaflet of leaflets which forms our Code of Practice and is • And you make All calls are confidential approved by our regulator a payment and our friendly staff will Ofwat. arrangement offer simple and helpful and keep to it. advice especially for you, You should also get in so don’t be afraid to pick touch if you don’t think you up the phone and call us on are responsible for paying 0800 697 982. the water bill, or if you disagree with the amount you have been charged. 2 Help with payment problems Ways to reduce your water bill Saving water Low Income Tariff (LIFT) Fit a water meter We want to help you reduce If your annual household It may be possible to reduce the amount of water you income is less than £16,105£16,010 the amount you pay for use. We offer advice and or you are in receipt of water in the future by free water saving products housing benefit or Income having a meter fitted. -
Adapting to Climate Change
Adapting to Climate Change August 2015 Security This document has been written in compliance with our Security Policy so that no redaction is required for publication. Location codes are therefore used when referring to specific abstraction sites. Adapting to Climate Change Document Control Sheet Document amendment history Version Status Date Amendment to this version 1.0 Issue 09/04/15 Issue for first review. 1.1 Issue 14/04/15 Modification following feedback from KW. 1.2 Issue 26/05/15 Modification following feedback from MP. 1.3 Issue 28/08/15 Modification following feedback from DEFRA. Document approval Document title Adapting to Climate Change e-Document location Name Signature Title Date Author/originator Sophia Mountford Asset Engineer 09/04/15 Senior Asset Reviewer Katie Ward 14/04/15 Engineer Approver 1 Physical Asset Mike Pocock 29/05/15 (internal use) Strategy Manager Director of Legal Approver 2 and Assurance, Tim Monod 01/09/15 (external use) and Company Secretary Disclaimer This document has been prepared in accordance with the Affinity Water Quality System and is uncontrolled for use outside the company except for those recipients on the controlled circulation list. Uncontrolled copies will not be updated if and when changes are made. Adapting to Climate Change August 2015 Page 3 of 70 Adapting to Climate Change This page left intentionally blank Adapting to Climate Change August 2015 Page 4 of 70 Executive Summary Significant changes have taken place within our organisation over the last five years. In October 2012, we became Affinity Water following the unification of the three Veolia Water businesses and we took this as an opportunity to review and streamline our processes. -
Water, Water Everywhere?
Water, water everywhere? Delivering resilient water & waste water services (2018-19) Overview Key Highlights The amount of time that consumers were extent to which metering is encouraging In this report we present water and/ left without water reduced by 39.9% in consumers to reduce their water use. or sewerage companies’ (referred to as 2018-19. Although this appears to be a companies) performance in 2018-19 in significant reduction, the starting point It is good to see a reduction in sewer the key service areas that can have a big was much higher due to the widespread flooding, both inside and outside impact on consumers. The report identifies supply interruptions experienced during the home. However, any flooding is poor performing companies, as well as the ‘Beast from the East’ and Storm Emma unacceptable to customers and so good practice that can be shared across in early 2018. Looking back prior to this companies still have more to do in the industry. The data contained within incident, supply interruptions have in this area. We were disappointed to this report has been supplied directly to us fact increased by 21.8% since 2016-17. see the disbanding of the 21st Century by companies, unless otherwise stated. All We, therefore, question what has been Drainage Board and hope that the company specific data is included in the learnt from this incident and emphasise work started on sewer misuse can appendices of this report for reference. the importance for companies to learn continue through different channels. from these experiences. Companies must recognise the need to plan for extremes For water quality in England, the figure in our weather or one-off events, which for public water supply compliance are becoming more common due to with the EU Drinking Water Directive climate change. -
Strategic Regional Water Resource Solutions: Preliminary Feasibility Assessment Gate One Submission for South East Strategic R
Strategic regional water resource solutions: Preliminary feasibility assessment Gate one submission for South East Strategic Reservoir Option (SESRO) Date: 5th July 2021 Template version: draft 10, 9 February 2021 Note: visualisation of SESRO conceptual design 1 Contents 1. Executive summary 1 2. Solution description 3 3. Outline project plan 6 4. Technical information 10 5. Environmental and drinking water quality considerations 14 6. Initial outline of procurement and operation strategy 20 7. Planning considerations 23 8. Customer and stakeholder engagement 24 9. Key risks and mitigation measures 27 10. Option cost/benefits comparison 29 11. Impacts on current plan 32 12. Board statement and assurance 33 13. Solution or partner changes 34 14. Efficient spend of gate allowance 34 15. Proposed Gate 2 activities and outcomes 38 16. Conclusions and recommendations 39 Glossary Scheme Partners Affinity Water and Thames Water Abbreviations AA Appropriate Assessment (under the Habitats Regulations Assessment) ACWG All Company Working Group AFW Affinity Water AIC Average Incremental Cost AOD Above Ordinance Datum AONB Area of Outstanding Natural Beauty BNG Biodiversity Net Gain BNL Biodiversity Net Loss CCW Consumer Council for Water CPO Compulsory Purchase Order DAF Dissolved Air Flotation DCO Development Consent Order DNO Distribution Network Operator DPC Direct Procurement for Customers ECI Early Contractor Involvement ENCA Enabling a Natural Capital Approach GAC Granular Activated Carbon HRA Habitat Regulations Assessment ICA Instrumentation, -
Affinity Water‒ Delivering Outcomes for Customers Final Decisions
December 2019 Affinity Water‒ Delivering outcomes for customers final decisions www.ofwat.gov.uk PR19 final determinations: Affinity Water – Delivering outcomes for customers final decisions PR19 final determinations: Affinity Water – Delivering outcomes for customers final decisions In our draft determinations we published the ‘40TDelivering outcomes for customers actions and interventions40T’ document for each company. This document set out the actions from our initial assessment of plans, a summary of the company’s response to the action, our assessment of the company’s response, and the interventions we made as part of the draft determination. It also set out any interventions that did not result from an initial assessment of plans action, which we made as part of the draft determination. This final determination document sets out the decisions we make for the final determination in response to representations received on our draft determinations and any other changes for the final determination. Table 1 below sets out the draft determination decisions on performance commitments that were the subject of representations from the company, a summary of the company representation, our assessment and rationale for the final determination decision and our decisions for the final determination. Table 2 sets out the draft determination decisions on performance commitments that were the subject of representations from other stakeholders, a summary of the other stakeholder representations, our assessment and rationale for the final determination decision and our decisions for the final determination. Table 3 sets out any changes for the final determinations that are not resulting from representations received relating to the company. Each performance commitment has a unique reference. -
Innovation in Water Challenge Decision Document Innovation in Water Challenge Decision Document
May 2021 Innovation in Water Challenge decision document Innovation in Water Challenge Decision Document Contents 1. Background 2 2. Purpose of this document 5 3. Round one of the Innovation in Water Challenge: process 6 4. Projects selected for funding 8 5. Projects not selected for funding 18 1 Innovation in Water Challenge Decision Document 1. Background In our strategy, Time to Act, Together (October 2019), we highlighted that innovation is crucial for meeting the profound challenges the sector faces in a cost-effective and sustainable way. These include climate crisis, more volatile weather, and population growth. Water is critical to every aspect of our lives, and we need to make sure the sector can continue to deliver reliable, resilient and safe water that is affordable for all. Our price review framework already promotes innovation by setting water companies stretching targets and allowing them the flexibility to adopt innovative means of delivery. And we have been encouraged to see some companies demonstrate real ambition in this space. However, there remain significant untapped opportunities for companies to work with each other, the supply chain and those in other sectors to trial and adopt new practices and technology to transform performance. In December 2019, we set out our decision to make up to £200 million of additional funding available though an innovation competition for the regulatory period, 2020-2025. Our decision was that funding would be provided through an increase in revenue at PR19, and would be collected by companies from their customers. Through the introduction of innovation funding and innovation competitions, our aim is to drive collaboration across the water sector and beyond with funding targeted at tackling key strategic challenges.