DOCSLIB.ORG

Understanding Our Finances

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Understanding Our Finances Understanding our finances November 2020 Contents Glossary of key Affinity Water at a glance 3 water industry terms Chief Financial Officer’s introduction 4 AMP – Asset Management Plan Ml/d – Megalitres per day PR – Periodic Review Our shareholders 5 The five-year price control period covered by The amount of water used in one day. The price determination process undertaken Understanding our group structure 6 a company’s Business Plan. AMP6 ran from One megalitre is equal to one million litres. by Ofwat ahead of each new AMP. The PR19 2015-20 and AMP7 runs from 2020-25. process has set price controls for AMP7. Our investment 7 MZC – Mean Zonal Compliance C-MeX – Customer Measure A measure of water quality compliance RCV – Regulatory Capital Value Understanding our borrowings 8 of Experience derived from monitoring samples taken The economic value of the regulated business, A measure of customer service levels used from customers’ taps. as determined by Ofwat’s price control regime. Understanding our bills 9 by Ofwat in AMP7. Our rewards and penalties 11 ODI – Outcome Delivery Incentive RORE – Return On Regulated Equity CCW – Consumer Council for Water The mechanism for financial rewards and A financial metric used by Ofwat to determine Understanding our executive remuneration 13 The regulator tasked with investigating penalties which underpins the Performance the profitability of the regulated company. customer complaints relating to service, Commitments submitted in a company’s Understanding our taxes 14 price and value for money. Business Plan. SIM – Service Incentive Mechanism Frequently asked questions 16 A measure of customer service levels used CRI – Compliance Risk Index Ofwat – Water Services by Ofwat in AMP6. A measure of water quality compliance Regulation Authority designed to illustrate the risk arising from The economic regulator of the water industry. Totex – Total Expenditure treated water compliance failures. The sum of operational expenditure and PC’s – Performance Commitments capital expenditure. D-MeX – Developer Measure Outcomes agreed with Ofwat during the Purpose of this report of Experience Periodic Review process that reflect customers’ WRMP – Water Resources A measure of developer service levels used views and priorities. Management Plan The purpose of this report is to help our customers by Ofwat in AMP7. A long-term plan detailing how a water and stakeholders understand our finances and PCC – Per Capita Consumption company will maintain a sustainable balance corporate governance arrangements. This includes DWI – Drinking Water Inspectorate The amount of water used by each person, between future demand and supply of water. our ownership and group structure, how we fund our The regulator ensuring compliance with usually measured in litres per day. business and how we spend our customers’ money. drinking water quality regulations. We recognise the importance of ensuring that our customers can trust the service we provide, and we must ensure that they are confident that we are operating in a way which is responsible, accountable and transparent. 2 | Glossary of key terms Understanding our finances Affinity Water at a glance We are the largest water-only Our purpose supply company in the UK, owning and managing the water Royston Our purpose is to provide Saffron Walden assets and network in an area high quality drinking water and of approximately 4,500km2 to take care of our environment split over three supply regions Hitchin for our communities now and in the future. in the South East of England. Luton Stort Stevenage Dunstable Luton We supply on average 925 Ml/d to over Lee Bishop’s Stortford Stansted Manningtree Harwich We aim to achieve our 3.6 million people. Pottersheath Horsley Cross purpose by: Harpenden Welwyn Hertford Garden City We operate 95 water treatment works Wivenhoe • Providing sustainable water Hatfield Harlow Brett Hemel Essendon for this generation and to ensure that our water is of the Frinton Hempstead St.Albans Roestock highest quality, distributing our water the next Clacton through a network of over 16,700km Misbourne Colne Potters Bar Epping Amersham • Looking after beautiful of mains pipes. Watford Bushey landscapes everyone Rickmansworth Clay Lane Lee Edgeware Pinn Stort Harwich can enjoy. Colchester Brett Harrow Our vision Clacton- Our purpose links to our vision Pinn Chelmsford on-Sea Uxbridge Northolt both through explicit reference MisbourneColne to the communities that we Our vision is to be the UK’s leading Iver serve and also by creating community-focused water company. Heathrow Pinn Romford Elham Feltham significant public value. It reflects the importance we place on Staines LONDON Dover Egham our people working within and for the Dour Ramsgate Sellindge Through investing capital in Chertsey communities of customers we serve. Wey Folkestone Weybridge the environment, we will Addlestone Hythe By understanding and responding to the create economic value to the Wey Ashford Dour regions we serve. needs of different community groups, we Woking Crawley Dover are accountable to them at a local level for how well we provide our services. Lydd Key Brighton Lydd Airport Dungeness Affinity Water Offices 3 | Affinity Water at a glance Understanding our finances Chief Financial Officer’s introduction Welcome to our second report aimed at We operate as a regional monopoly, This means that all employees across helping our customers to understand so our prices are tightly controlled by our business share a common focus and our finances, including: an independent regulator – Ofwat. are accountable for delivering against our high customer and operational • our ownership and group structure; Our forecast average annual household performance targets. bill for 2020/21 is £163, the equivalent • our investment and borrowings; 70,000 of just 45 pence per day, which we think During the year, work has commenced households now • our bills; represents great value for money. on liquidating our Cayman Islands entity • our executive remuneration; and which was previously used as a financing supported by our • our taxes. We have worked hard to keep our bills subsidiary until it was substituted with social tariffs low across AMP7 whilst maintaining a a UK subsidiary in January 2019. We are a business with a long-term outlook. high quality and trusted service, with In AMP7 we plan to invest £1.44bn in our our forecast average bill reducing by 6.9% Although we have always been clear that wholesale business, to keep water flowing in real terms from a 2019/20 baseline. having a Cayman Islands entity within across each of our eight communities, our group structure did not avoid UK tax whilst protecting our environment and the We plan to introduce a Customer or bring any tax benefit, we decided to availability of clean, reliable drinking water Assistance Fund by the end of this substitute the company with a UK entity for future generations. financial year to provide assistance to to simplify our group structure and to We plan more of our customers in vulnerable improve transparency. to invest Like most companies within our industry circumstances by understanding and we are financed through shareholder capital prioritising their needs. £1.44bn and debt finance. We can help to keep in our wholesale customers’ bills affordable by managing We already support more than 70,000 business our long-term debt and keeping the cost households with our social tariffs and of our debt low. our projections suggest that the number of customers receiving support will Our gearing is calculated as the ratio increase to 82,000 customers by 2025 between our net debt (the total of our with the new Customer Assistance Fund. I am extremely proud that in March 2020, borrowings less cash) and our RCV (the we were re-accredited with the Fair Tax economic value of our regulated business, Our policy for executive director pay Mark, which recognises that we pay the as determined by Ofwat). At 31 March 2020, continues to be aligned to the company’s right amount of corporation tax, at the our gearing was 79.2%. performance whilst ensuring the cost right time and in the right place. Our of water remains affordable. forecast average We aim to reduce our gearing during AMP7. annual household Stuart Ledger We will do this by restricting dividends to Annual bonus plan targets continue to bill for 2020/21 is our shareholders, instead re-investing the be aligned for the executive director, Chief Financial Officer majority1 back into our business for the senior manager, selected manager benefit of customers. and company-wide schemes. £163 4 | Chief Financial Officer’s introduction 1 All returns from our business will be re-invested after servicing certain group financing costs Understanding our finances Our shareholders On 19 May 2017, the Affinity Water group was acquired by a consortium Allianz Capital Partners is the Allianz Engaging with Group’s in-house investment manager comprising DIF, HICL Infrastructure plc and Allianz Capital Partners. In June our shareholders 2017, HICL Infrastructure plc subsequently sold down 3.4% of its interest to for alternative equity investments. The investment focus is on infrastructure a small group of co-investors, comprising UK local authority pension funds. and renewables as well as private To maintain transparency equity funds. Allianz Capital Partners’ about our governance and the Our three main shareholders are long-term international investors, bringing a wealth of investment strategy is targeted to involvement of our shareholders knowledge to our Board gained from their portfolios of similar infrastructure investments generate attractive, long-term and stable in our business, we set out the across the world. They play a vital role in supporting the investment we need to make, returns while diversifying the overall matters we will consult them but do also seek reasonable, stable returns on their investment. investment portfolio for the Allianz about in our ‘Consulting with Group insurance companies.
Load more

Recommended publications
  • Water Resources Management Plan 2019 Main Report Issue No. 1
    Water Resources Management Plan 2019 Main Report Issue No. 1 Project Owner: Alison Murphy Project Manager: Tom Kelly August 2019 SES Water WRMP 2019 Document Revision History Rev Purpose Originated Checked Reviewed Authorised Date Initial draft for Director 1 AM AM TK TK 24/8/18 Approval Final draft for submission 2 AM AM TK TK 3/9/18 – Issue 1 Revised to include Defra 3 further information AM AM TK TK 6/5/19 requests – Issue 2 Final plan – authorisation 4 AM AM TK TK 20/8/19 to publish given by Defra Final Plan Page 2 of 112 20 August 2019 SES Water WRMP 2019 Security Statement This statement is to certify that this plan does not contain any information that would compromise national security interests. It also does not contain any information that may be considered commercially confidential. No information been excluded from this plan on these grounds. Final Plan Page 3 of 112 20 August 2019 SES Water WRMP 2019 Contents 1.0 GLOSSARY OF TERMS ................................ ................................ .................... 6 2.0 INTRODUCTION ............................................................................................... 8 2.1 Overview of the Water Resources Management Plan Process ..................... 8 2.2 Our supply area ................................................................................................ 9 2.3 Links to other plans ........................................................................................10 2.4 Water Resources in the South East Group ...................................................13
    [Show full text]
  • Charges in 2021-22 and CMA Redeterminations
    Centre City Tower, 7 Hill Street, Birmingham B5 4UA 21 Bloomsbury Street, London WC1B 3HF By email Anglian Water, Bristol Water, Northumbrian Water and Yorkshire Water Business retailers NAVs MOSL CCW Other parties 8 January 2021 Dear stakeholder Charges in 2021-22 and CMA redeterminations This letter sets out our view on the appropriate approach to making adjustments to normal charging arrangements to support the implementation of the CMA redeterminations for the four disputing companies. We are setting this out now to facilitate company statements on significant changes in charges which are due to be published on 11 January 2021 and wholesale charges which are due to be published on 13 January 2021. Four companies: Anglian Water, Bristol Water, Northumbrian Water and Yorkshire Water have asked the CMA for a redetermination of their price controls for the 2020-25 period. Following a request from three of the disputing companies for amendments to the charging rules to allow implementation of the CMA’s redetermination, my letter of 21 December 2020 consulted on the practical consequences and impact of making an accommodation under our normal charging rules with respect to three options for the implementation of the CMA’s redetermination: Implementation of changes over 4 years from 1 April 2021, which three of the four disputing companies (Anglian Water, Bristol Water and Northumbrian Water) suggested would be possible if the CMA issued its redetermination no later than the week commencing Monday, 8 February 2021 and Ofwat allowed them to publish 2021-22 charges no later than Friday, 19 February 2021. Implementation of changes during the 2021-22 charging year, which would allow charges to change during the charging year (potentially after six months) to reflect any differences in the price limits that the CMA sets such that the CMA’s price limits are smoothed over 3.5 years.
    [Show full text]
  • AFW Delivering Outcomes for Customers Appendices
    AFW Delivering Outcomes for Customers Appendices March 2019 AFW Delivering Outcomes for Customers Appendices 3 Contents Appendix Action ref(s) OC.A1.1 PR19 resilience & environmental bespoke AFW.OC.A1, A2, A3, A36 commitments working group minutes (Nov 17) OC.A1.2 CCG update on bespoke commitments (13 Dec AFW.OC.A1, A2, A3 17) OC.A1.3 PR19 SteerCo: Bespoke Commitments AFW.OC.A1, A2, A3 Resilience Paper (Feb 18) OC.A1.4 Atkins Technical Assurance Report March 2019 AFW.OC.A1, A2, A5, A6, A7, A8, A9, A10, A11, A12, A13, A14, A15, A16, A17, A18, A19, A20, A21, A23, A24, A25, A26, A27, A28, A29, A30, A31, A36, A37, A38, A39, A40, A41, A42, A43, A45, A46, A47, A48 OC.A1.5 Verve customer research report March 2019 AFW.OC.A1, A12, A43 OC.A1.6 Cyber Security and Resilience PC Definition AFW.OC.A1 OC.A2.1 Ofwat, “Delivering Water 2020: consultation on AFW.OC.A2 PR19 methodology, Appendix 3: Outcomes technical definitions”, 11 July 2017 OC.A3.1 Supplementary report to Ofwat from the Affinity AFW.OC.A3, A33, A35 Water Customer Challenge Group (29 March 2019) OC.A4.1 Ofwat, “Technical Appendix 1: delivering AFW.OC.A4, A10, A13, A14, A15, outcomes for customers” Jan 2019, page 28 A20, A23, A25 OC.A11.1 rdWRMP Atkins report AFW.OC.A11, A19 OC.A11.2 NERA Economic Consulting - Assessing AFW.OC.A11 Ofwat’s Funding and Incentive Targets for Leakage Reduction OC.A12.1 Leakage customer engagement evidence AFW.OC.A12 OC.A19.1 Drought resilience matrix AFW.OC.A19 OC.A32.1 SMS feedback analysis (PC2) AFW.OC.A32, A34 OC.A32.2 Financially vulnerable by channel
    [Show full text]
  • Help with Payment Problems
    Help with payment problems Advice and information We’re here to help If you are having problems paying your water bill, please get in touch with us as soon as possible. We understand that some customers can have difficulties and we are always ready to help. This leaflet explains how we and other agencies can offer advice and solutions if you are having payment issues. Our advisers will discuss We promise not payment arrangements to take action if: with you and look at ways to reduce your water bill. You follow the • guidance in This leaflet is one of a group this leaflet of leaflets which forms our Code of Practice and is • And you make All calls are confidential approved by our regulator a payment and our friendly staff will Ofwat. arrangement offer simple and helpful and keep to it. advice especially for you, You should also get in so don’t be afraid to pick touch if you don’t think you up the phone and call us on are responsible for paying 0800 697 982. the water bill, or if you disagree with the amount you have been charged. 2 Help with payment problems Ways to reduce your water bill Saving water Low Income Tariff (LIFT) Fit a water meter We want to help you reduce If your annual household It may be possible to reduce the amount of water you income is less than £16,105£16,010 the amount you pay for use. We offer advice and or you are in receipt of water in the future by free water saving products housing benefit or Income having a meter fitted.
    [Show full text]
  • Water, Water Everywhere?
    Water, water everywhere? Delivering resilient water & waste water services (2018-19) Overview Key Highlights The amount of time that consumers were extent to which metering is encouraging In this report we present water and/ left without water reduced by 39.9% in consumers to reduce their water use. or sewerage companies’ (referred to as 2018-19. Although this appears to be a companies) performance in 2018-19 in significant reduction, the starting point It is good to see a reduction in sewer the key service areas that can have a big was much higher due to the widespread flooding, both inside and outside impact on consumers. The report identifies supply interruptions experienced during the home. However, any flooding is poor performing companies, as well as the ‘Beast from the East’ and Storm Emma unacceptable to customers and so good practice that can be shared across in early 2018. Looking back prior to this companies still have more to do in the industry. The data contained within incident, supply interruptions have in this area. We were disappointed to this report has been supplied directly to us fact increased by 21.8% since 2016-17. see the disbanding of the 21st Century by companies, unless otherwise stated. All We, therefore, question what has been Drainage Board and hope that the company specific data is included in the learnt from this incident and emphasise work started on sewer misuse can appendices of this report for reference. the importance for companies to learn continue through different channels. from these experiences. Companies must recognise the need to plan for extremes For water quality in England, the figure in our weather or one-off events, which for public water supply compliance are becoming more common due to with the EU Drinking Water Directive climate change.
    [Show full text]
  • Strategic Regional Water Resource Solutions: Preliminary Feasibility Assessment Gate One Submission for South East Strategic R
    Strategic regional water resource solutions: Preliminary feasibility assessment Gate one submission for South East Strategic Reservoir Option (SESRO) Date: 5th July 2021 Template version: draft 10, 9 February 2021 Note: visualisation of SESRO conceptual design 1 Contents 1. Executive summary 1 2. Solution description 3 3. Outline project plan 6 4. Technical information 10 5. Environmental and drinking water quality considerations 14 6. Initial outline of procurement and operation strategy 20 7. Planning considerations 23 8. Customer and stakeholder engagement 24 9. Key risks and mitigation measures 27 10. Option cost/benefits comparison 29 11. Impacts on current plan 32 12. Board statement and assurance 33 13. Solution or partner changes 34 14. Efficient spend of gate allowance 34 15. Proposed Gate 2 activities and outcomes 38 16. Conclusions and recommendations 39 Glossary Scheme Partners Affinity Water and Thames Water Abbreviations AA Appropriate Assessment (under the Habitats Regulations Assessment) ACWG All Company Working Group AFW Affinity Water AIC Average Incremental Cost AOD Above Ordinance Datum AONB Area of Outstanding Natural Beauty BNG Biodiversity Net Gain BNL Biodiversity Net Loss CCW Consumer Council for Water CPO Compulsory Purchase Order DAF Dissolved Air Flotation DCO Development Consent Order DNO Distribution Network Operator DPC Direct Procurement for Customers ECI Early Contractor Involvement ENCA Enabling a Natural Capital Approach GAC Granular Activated Carbon HRA Habitat Regulations Assessment ICA Instrumentation,
    [Show full text]
  • Affinity Water‒ Delivering Outcomes for Customers Final Decisions
    December 2019 Affinity Water‒ Delivering outcomes for customers final decisions www.ofwat.gov.uk PR19 final determinations: Affinity Water – Delivering outcomes for customers final decisions PR19 final determinations: Affinity Water – Delivering outcomes for customers final decisions In our draft determinations we published the ‘40TDelivering outcomes for customers actions and interventions40T’ document for each company. This document set out the actions from our initial assessment of plans, a summary of the company’s response to the action, our assessment of the company’s response, and the interventions we made as part of the draft determination. It also set out any interventions that did not result from an initial assessment of plans action, which we made as part of the draft determination. This final determination document sets out the decisions we make for the final determination in response to representations received on our draft determinations and any other changes for the final determination. Table 1 below sets out the draft determination decisions on performance commitments that were the subject of representations from the company, a summary of the company representation, our assessment and rationale for the final determination decision and our decisions for the final determination. Table 2 sets out the draft determination decisions on performance commitments that were the subject of representations from other stakeholders, a summary of the other stakeholder representations, our assessment and rationale for the final determination decision and our decisions for the final determination. Table 3 sets out any changes for the final determinations that are not resulting from representations received relating to the company. Each performance commitment has a unique reference.
    [Show full text]
  • Do You Need a Helping Hand?
    Do you need a helping hand? ADVICE AND INFORMATION ON SPECIAL ASSISTANCE SERVICES INTRODUCTION... If you need a bit of extra help, you might like to take advantage of our special assistance services. This booklet explains who is eligible to receive this support, what’s available and how to apply for it. If you think you, a loved one or neighbour may be eligible, please read and share this leaflet with them. How does the WaterSure Scheme work? If you live in a low-income household that uses a lot of water, managing the water bill can sometimes be very difficult. If your household is eligible for this scheme, we’ll ensure that your water bill doesn’t exceed the average for your local area, even if you use a lot more water than your neighbours. Am I eligible? • Working 3) You have: To qualify for our Tax Credit • Three or more WaterSure Scheme, • Pension Credit children under the you must meet • Child Tax Credit age of 19 living the three eligibility (but not if you in your home, criteria listed below: just receive the or family element) • One or more 1) Your water supply • Housing Benefit people living in is charged on a • Council Tax your property metered basis. Benefit. with a medical condition that 2) A member of Please note: results in your household benefits that are not significantly receives one means tested, such high water of the following as Disability Living use, such as: benefits: Allowance, Carer’s • Desquamation • Income Support Allowance or Single (flaky skin disease) • Income-based Person’s Council • Weeping skin Jobseeker’s Tax Allowance, do disease (eczema, Allowance not qualify.
    [Show full text]
  • Water-Efficiency-Today-UK-Review-2015
    Water Efciency Today A 2015 UK Review November 2015 Contents 03 Foreword 04 Part 1: Introduction & overview of water efciency initiaives 05 Introduction 07 Water Company Areas Map 08 Part 2: Section 1 - Water Company water efciency highlights 09 Introduction 10 Anglian Water 10 Afnity Water 11 Bournemouth Water 11 Bristol Water 12 Cambridge Water 12 Dee Valley Water 13 Essex & Suffolk Water 13 Northern Ireland Water 14 Northumbrian Water 14 Portsmouth Water 15 Scottish Water 15 Severn Trent Water 16 South East Water 16 South Staffordshire Water 17 South West Water 17 Southern Water 18 Sutton and East Surrey Water 18 Thames Water 19 United Utilities 19 Welsh Water Dŵr Cymru 20 Wessex Water 20 Yorkshire Water 21 Part 2: Section 2- Other key stakeholders water efciency highlights 22 Bathroom Manufacturers Association 22 Blueprint for Water 23 National Governments 23 Energy Saving Trust 24 Environment Agency (EA) and Natural Resources Wales (NRW) 24 EU Commission 25 Ofwat 25 Water Industry Commission Scotland (WICS) 26 The Water Efciency Network (WATEF) 26 Water Industry Collaborative Fund 27 Part 3: The future of water efciency 28 The Future of Water Efciency 28 Water Company Programmes 29 New Technology 29 User Behaviour 29 Regulation and Policy Foreword Jacob Tompkins OBE, Managing Director, Waterwise Waterwise is ten years old. When we were established in 2005, water efciency was a marginal activity with a few dedicated enthusiastic champions in the water industry and academia. When we published the last review in 2010 there had been a step-change and the work of the water companies in this area had increased exponentially.
    [Show full text]
  • Northumbrian Water’S (NWL) Submission Following Our Hearing on 3 December 2020 (NWL Pfs Hearing)
    NWL PR19 CMA REDETERMINATION –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
    [Show full text]
  • Useful Tips to Keep You Safe and Save You Money
    Useful tips to keep you safe and save you money ELECTRICITY Experts from electricity, gas and water companies team up to share tips, Utility knowledge, info and advice... Networks GAS WATER Working together – for you Do you know who to call to fix a power, water or gas problem in your road? Here’s a clue: it’s not necessarily the company you pay your bill to To make life easier a host of utility companies are working together to give you the information you need. Experts from local electricity, gas and water companies have teamed up to share tips, knowledge, info and advice based on what customers said they wanted to know. In this guide you’ll find out who to contact, how to get the support you or your family need, and access lots more useful information to help keep you safe and warm. It’s not just about emergencies either, because we’ve included how to read your meter, use energy and water more efficiently, and how to ‘switch’ your energy supplier – so it could even save you money. This guide is supported by all the organisations listed below. Keep it somewhere safe so that you’ll have everything you need if a problem ever happens at your home or business, and rest assured we’ll be here to help. What to do in Safety around Giving you ! an emergency the home priority Saving you Useful contact money details 2 What to do in an emergency ! Power cuts are not always possible to predict, however there are some precautions you can take if you are without power l If electricity is crucial for any medical equipment you have, please contact us now so we can put you on our Priority Register for assistance during any power outage l Make sure you have multiple torches along with extra batteries l In addition to a mobile phone, keep a plug-in telephone that does not require electricity – remember that with cordless phones you may not be able to make phone calls once the batteries are dead l Keep an eye on any elderly or ill neighbours, or anyone you know in a potential vulnerable situation.
    [Show full text]
  • Operations and Release Working Group – Meeting Minutes
    Operations and Release Working Group – meeting minutes 11 February 2020 | 10:00 – 15:00 Hallam Conference Centre, 44 Hallam Street, London W1W 6JJ Conference Call: 0203 3215 238 Conference ID: 831982217 Status of Minutes: Final MEMBERS PRESENT Member Organisation Ricardo Wissmann-Alves MOSL Alex Crosbie MOSL Chris Dawson MOSL Mayuresh Tamboli MOSL Pam Nash MOSL – Teleconference Mark Reeves Affinity Water Manesh Patel Affinity Water Clare Green Affinity Water Andrea Leeson SES Water Keith Gladstone South Staffs Water Ian Carrington Porter Water 2 Business Quentin Gallagher Portsmouth Water Jerry Lunn Thames Water Mark Whitall Water Plus Document name Version here | 13 February 2020 1 Nathan Morgan Waterscan Dan Sharpe Waterscan Tas Hussain Thames Water Lishan Zeng Thames Water Subhash Marti Thames Water Mark Emmett Yorkshire Water – Teleconference Michael Floyd United Utilities – Teleconference Steven Bates Business Stream Yorkshire – Teleconference Stuart Mercer Southern Water – Teleconference Tony Golder C&C Group – Teleconference Brian Traynor Southern Water – Teleconference Zuhen Chowdhury Welsh Water – Teleconference Graeme Skene Castle Water – Teleconference Frederico Santos Southern Water – Teleconference Stephanie Croft Wessex Water – Teleconference Adam Peters Wessex Water – Teleconference Michaela Finlayson Southern Water – Teleconference David Oliver-Sheppard Northumbrian Water – Teleconference Steve Mattock Severn Trent – Teleconference Document name Version here | 13 February 2020 2 1. Welcome and Introductions PUPRPOSE: FOR INFORMATION 1.1 RWA welcomed attendees to the February Operations and Release Working Group (ORWG) meeting. 1.2 RWA proceeded to provide a brief run-through of the meeting’s agenda. 2. MOSL Updates PURPOSE: FOR INFORMATION 2.1 RWA went through the maintenance schedule, reminding that the next maintenance is on April 20th and 21st and asked that attendees always use the MOSL website to get that latest updates.
    [Show full text]