Can I Keep Using My Email After 2FA Has Been Set up by the UU?

PROJECT OFFICE365-AND-2FA 20th of April 2020

Can I keep using my email after 2FA has been set up by the UU?

Do this check for all devices you use in combination with Solis-mail!

Choose the type of device you are using below:

Windows Mac Android

iPhone/iPad Linux Other Windows Back to the beginning

Choose the operating system you are using on How do I know what my operating system is? your device: Go to the Start menu and type ‘system information’, click on it and check out the information after ‘OS Name’.

Windows 10

Anything older than Windows 10 Mac BackTerug to naarthe het beginning begin

Which operating system do How do I know which operating system I use on my Mac? you use on your Mac? Click the Apple icon in the top left menu bar, then click ‘About this Mac’. Below the tab ‘Overview’ you will find the version of macOS you are using.

macOS 10.14/Mojave and newer

Older than macOS 10.14/Mojave iPhone/iPad Back to the beginning

Which operating system do How do I know which operating system I use? you use on your iPhone or iPad? Go to ‘Settings’, then ‘General’ and then tap ‘About’ to find the version of the software running on your device.

iOS 12.0 and newer

Older than iOS 12.0 Android Back to the beginning

Which operating system do How do I know which operating system I use? you use on your Android phone? Go to ‘Settings’ on your phone and then to ‘About device’. Below the heading ‘Software information’ you will find the software version running on your phone.

Lollipop/5.0 and higher

Lower than Lollipop/5.0 Linux BackTerg to naarthe het beginning begin

The following mail apps are suitable for accessing your For more information about using your UU Solis-mail with Thunderbird, UU mail in combination check out this manual: with 2FA: https://manuals.uu.nl/en/handleiding/thunderbird-set-up-solis-mail/

• Thunderbird 78b01 and newer • Gnome Evolution – Supports OAuth (still being tested) Other options Back to the beginning

These mail apps are not My mail app or device is not compatible with 2FA, what do I do? suitable to use for your UU mail in combination with Try to update your device to the latest software version and update your mail app to it’s newest version. If this does not solve the issue you can ask 2FA: your manager for a new UU phone or UU laptop. For more help and advice contact the IT Servicedesk. • Outlook 2010, 2013 • Mozilla ThunderBird - version 76 and earlier • Windows Mail - Windows 8 or older • Apple Mail/Mac Mail on macOS 10.10/Yosemite or older Contact the IT Servicedesk Windows 10 Back to the beginning

When you are working on a standard UU Windows All standard UU computers come with a complete set of Office 365 computer you do not need software, this includes the latest version of Outlook. to change anything, you Are you using your personal Windows 10 computer? You can keep using your UU mail in combination with 2FA. These mail can keep working the way apps are all suitable to use: you are used to - after • Office 365 • Office 2016 logging in with 2FA. • Office 2019 • Windows Mail The following apps are all suitable • Thunderbird 78b01 and newer to use: Are you using an older version of any of these apps? Then install the most recent version. You can download and install Office applications by • Office 365 following this manual: https://manuals.uu.nl/en/handleiding/office-365- • Office 2016 thuis-installeren/ . • Office 2019 • Windows Mail Contact the IT Servicedesk • Thunderbird 78b01 and newer Windows version older Back to the beginning than Windows 10

Everyone using a UU Are you using your own computer with an older version of computer running Windows? Windows 8 or anything Then you can update your computer to a new operating system older has to update it to (Windows 10). Check out SURFspot for free or discounted software: Windows 10. Please https://www.surfspot.nl/software/besturingssysteem.html contact the Servicedesk. After the update to Windows 10 you can access your UU mail again using (one of the) the following mail apps: • Office365 – for more information check out: https://manuals.uu.nl/en/handleiding/office-365-thuis-installeren/ • Office2016 • Office2019 • Windows Mail • Thunderbird 78b01 and newer

Contact the IT Servicedesk macOS 10.14/Mojave Back to the beginning and newer versions

With this operating Manuals system you can keep using Apple Mail or General information about UU managed Macs (Solis-Mac): https://manuals.uu.nl/nl/handleiding/uu-solis-mac/ Outlook to access your UU mail. Information about using Outlook on a Mac: https://manuals.uu.nl/nl/handleiding/solismail-op-mac-osx/

If you have any questions Information about using Apple Mail for your UU mail: https://manuals.uu.nl/nl/handleiding/solismail-op-mac-mail/ you can always contact the Servicedesk.

Contact the IT Servicedesk Older than macOS Back to the beginning 10.14/Mojave

Update your operating You can download the new version of macOS via the App store system so you can keep Information about updating your Mac: accessing your UU mail in https://support.apple.com/nl-nl/HT201541 combination with 2FA. https://intranet.uu.nl/en/ordering-hardware As an employee, you submit your requests to the buyer or Office 365 and Apple Mail demand manager of your faculty or service department. They have an overview of the core product range of our supplier Future are both suitable to use as Store, they will help you make your choice and will subsequently mail app. place your order with the supplier.

Manual about using Outlook on a Mac: If you have any questions you https://manuals.uu.nl/nl/handleiding/solismail-op-mac-osx/ can always contact the Servicedesk. Manual about using Apple Mail for your UU mail: https://manuals.uu.nl/nl/handleiding/solismail-op-mac-mail/

Contact the IT Servicedesk Android – Lollipop 5.0 Back to the beginning or newer

You can use the mail apps Do you use non-personal mailboxes? You can only add below to access your UU them in combination with the Outlook app. mail: Instruction for Instruction for adding • Gmail downloading the a non-personal Outlook app mailbox (via Outlook) • Outlook Mobile

You don’t need to change anything and you can Do you need help or advice? access your UU mail on Please contact the Servicedesk. your phone. Contact the IT Servicedesk Android – older than Back to the beginning Lollipop 5.0

Update your Android phone to a version of the Instruction for Instruction for adding Information about downloading the a non-personal operating system higher updating Android than 5.0. You can then Outlook app mailbox (via Outlook) access your UU mail using one of these two mail apps: My phone cannot be updated to a newer version of Android, what can I do? • Gmail You can request a new work phone from your manager, buy a • Outlook Mobile new phone yourself or use another device to access you email. For more help and advice please contact the Servicedesk.

Contact the IT Servicedesk iPhone/iPad iOS 12.0 Back to the beginning and newer

You can use the mail apps Do you use non-personal mailboxes? You can only add mentioned below and them in combination with the Outlook app. access your UU mail like you’re used to. Installing a non- Instructions for personal mailbox (via installing Outlook Outlook) • Apple Mail • Outlook Mobile

Need help or advice? Contact the IT Servicedesk Please contact the Servicedesk. iPhone/iPad with iOS Back to the beginning older than 12.0

Update your device to a Installing a non- newer version of iOS More information Instructions for personal mailbox (via about updating iOS installing Outlook (higher than 12.0) Then you Outlook) can use these two apps to access your UU mail in My phone cannot be updated to a version of iOS combination with 2FA: higher than 12.0, what can I do?

Ask for a new work phone, or use another device to access your • Apple Mail UU mail. As an employee, you submit your requests to the • Outlook Mobile buyer or demand manager of your faculty or service department. They have an overview of the core product range, they can help you make your choice and will subsequently place your order with the supplier. More information can be found here: https://intranet.uu.nl/en/ordering-hardware

Contact the IT Servicedesk For more help and advice, please contact the Servicedesk. General information Back to the beginning about Office 365

More information and Overview of manuals: https://manuals.uu.nl/en/handleiding/mail-naar-de-cloud-handleidingen- manuals about emailing at overzicht/ the UU can be found on Installing Office 365 at home: the right. https://manuals.uu.nl/en/handleiding/office-365-thuis-installeren/

Using Office 365 as a student: https://manuals.uu.nl/en/handleiding/office-365-logging-in-as-a-student/

Shared mailbox on Windows: https://manuals.uu.nl/en/handleiding/niet-persoonlijke-mailbox-outlook-2/

Using UU mail on Mac: https://manuals.uu.nl/en/handleiding/solismail-op-mac-osx/

Shared mailbox on Mac: https://manuals.uu.nl/en/handleiding/non-personal-mailbox-mail-macos/ Contact the IT Servicedesk Installing Outlook on an iPhone

1 2 Download and install Outlook Open the app on your phone and enter your UU email address via this link: https://apps.apple.com/us/app/ microsoft-outlook/id951937596

(or look for ‘Outlook’ in the appstore) 3 You will be redirected to the UU login page. Log in using your UU email address and Solis-password.

Outlook has now been installed.

Back to the beginning Installing Outlook on 3 an Android phone Enter your UU email address and tap ‘Continue’ 1 Download and install Outlook via the 4 playstore or use this link: You will be redirected to the UU login https://play.google.com/store/apps/d page. Log in using your UU email etails?id=com.microsoft.office.outloo address and Solis-password. Then tap ‘Sign in’. k&hl=en_US 5 You will be asked to add another 2 account: tap ‘skip’ Tap ‘Get started’ 6 You will get offered a short tour: tap ‘skip’. Outlook has now been installed.

Back to the beginning DISCLAIMER

De informatie in deze presentatie is met zorg samengesteld, maar er kunnen geen rechten ontleend worden aan de inhoud.