Spokane Transit Authority 2020 Title VI of the Civil Rights Act Program

Spokane Transit Authority 2020 Title VI of the Civil Rights Act Program DRAFT Revised February 4, 2020 Upon request, alternative formats of this document will be produced for people with disabilities. Please call (509) 325-6094 or TTY WA RELAY 711 or email [email protected]. Contents SECTION 1 INTRODUCTION ................................................................................................................................................ 5 Program Overview .................................................................................................................................... 6 SECTION 2 TITLE VI NOTICE, COMPLAINT POLICY AND PROCEDURES ......................................................... 7 Title VI Notice to the Public ...................................................................................................................... 8 Title VI Complaint Procedures .................................................................................................................. 8 Title VI Complaint Form .......................................................................................................................... 11 SECTION 3 RECORD OF TITLE VI INVESTIGATIONS, COMPLAINTS, AND LAWSUITS ............................. 13 List of Title VI Investigations, Complaints, and Lawsuits ........................................................................ 14 SECTION 4 COLLECTION OF DEMOGRAPHIC DATA ............................................................................................... 15 Overview ................................................................................................................................................. 16 Demographic Analysis ............................................................................................................................. 16 Passenger Survey .................................................................................................................................... 24 SECTION 5 PUBLIC PARTICIPATION PLAN ................................................................................................................ 26 Overview ................................................................................................................................................. 27 Communications and Public Input .......................................................................................................... 27 Public Outreach Techniques for Title VI Populations ............................................................................. 34 Summary of Public Outreach and Involvement ...................................................................................... 34 SECTION 6 LIMITED ENGLISH PROFICIENCY ANALYSIS AND LANGUAGE ASSISTANCE PLAN .......... 37 Introduction ............................................................................................................................................ 38 The Four-Factor Analysis ......................................................................................................................... 39 Determination of LEP Assistance Needed............................................................................................... 47 Plan for Assisting Persons of Limited English Proficiency ....................................................................... 48 SECTION 7 ENSURING SUBRECIPIENT COMPLIANCE ........................................................................................... 52 Program Overview .................................................................................................................................. 53 Steps to Ensure Title VI Compliance of Subrecipient .............................................................................. 53 SECTION 8 SYSTEMWIDE SERVICE POLICIES AND STANDARDS ..................................................................... 55 Overview ................................................................................................................................................. 56 System-Wide Service Policies ................................................................................................................. 56 System-Wide Service Standards ............................................................................................................. 58 System- Wide Title VI Policies ................................................................................................................. 59 2 2020 Title VI Plan SECTION 9 EVALUATION OF 2017-2019 SERVICE AND FARE CHANGES ..................................................... 61 Summary of Major Service and Fare Changes Implemented since previous Title VI Update ................ 62 Service Changes ...................................................................................................................................... 62 Facility Site Equity Analysis ..................................................................................................................... 82 SECTION 10 MONITORING TRANSIT SERVICE ......................................................................................................... 83 Part 1 Overview ....................................................................................................................................... 84 Part 2 Sampling & Methodology ............................................................................................................. 84 Part 3 Data Collection ............................................................................................................................. 85 Part 4 Conclusions ................................................................................................................................... 90 SECTION 11 STA BOARDS AND COMMITTEES ......................................................................................................... 92 Overview ................................................................................................................................................. 93 STA Board of Directors and Committees ................................................................................................ 93 ATTACHMENT A 2018 Passenger Survey ................................................................................................................... 95 ATTACHMENT B LEP Service Providers Survey ....................................................................................................... ATTACHMENT C Certifications and Assurances ....................................................................................................... 120 ATTACHMENT D Board of Directors Resolution ...................................................................................................... 158 Table 1 List of Title VI Investigations, Complaints, and Lawsuits ................................................................ 16414 Table 2 Minority and Low-income Population Summary ........................................................................... 17 Table 3 Census Tracts Exceeding 15.4% Minority Population .................................................................... 18 Table 4 Census Tracts Exceeding 15.6% Low-Income ................................................................................. 20 Table 5 Public Outreach Tools .................................................................................................................... 28 Table 6 Public Input Policies ....................................................................................................................... 31 Table 7 Public Process for Grants ............................................................................................................... 32 Table 8 List of Organizations Involved in Mobility Mentor Program .......................................................... 35 Table 9 PTBA LEP Population by Census Tract ............................................................................................ 40 Table 10 Language Spoken at Home ........................................................................................................... 44 Table 11 Means of Transportation to Work and Ability to Speak English .................................................. 45 Table 12 List of STA Subrecipients .............................................................................................................. 54 Table 13 System-Wide Service Policies ....................................................................................................... 56 Table 14 System-Wide Service Standards ................................................................................................... 58 Table 15 Title VI Policies ............................................................................................................................. 59 Table 16 Fare Rate as of July 2018 .............................................................................................................. 62 Table 17 2017 Service Changes ................................................................................................................... 63 Table 18 2018 Service Changes ................................................................................................................... 68 Table 19 – 2019 Service Changes ................................................................................................................ 77 3 2020

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