Alert!August 2010 | Vol
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gfhgfhgfhgf Alert!August 2010 | Vol. 50 | No. 08 Emerging Technology Technology/Software Directory iPad for MR Social Media & Research MRA’s Alert! Magazine - August 2010 1 With so many information sources, attending industry events is no longer a given. But face to face meetings can be “incredibly productive when the program and people are important. MRA’s First Outlook Conference will be that kind of event. The workshop on mining social media will provide an in-depth look at how to fi nd and listen to online “conversations, and even help you build a social media monitoring dashboard. This is real quality. “ “ Join me in Orlando at the Walt “ Disney World Swan Resort, an exciting place “to develop relationships. Janet Baldi Vice President, Data Collection RTi Research MRA FIRST OUTLOOK CONFERENCE INSIGHTS & STRATEGIES FOR THE ENTIRE PROFESSION NOVEMBER 2-4 2010 ORLANDO MRA FIRST OUTLOOK CONFERENCE INSIGHTS & STRATEGIES FOR THE ENTIRE PROFESSION NOVEMBER 2-4 2010 ORLANDO www.mra-net.org/foc2 | 860.682.1000 MRA’sMRA’s Alert! Alert! Magazine Magazine - August - July 2010 August 2010 Alert!August 2010 | Vol. 50 | No. 08 With so many information sources, attending industry events is no longer a given. But face to face meetings can be “incredibly productive when the program and people are important. MRA’s 7 Social Media Research: First Outlook Conference will be that From Buzz to Biz kind of event. By Annie Pettit, Ph.D. Emerging Technology The iPad as a Data Technology/Software Directory The workshop on mining social media 16 Collection Device iPad for MR Social Media & Research will provide an in-depth look at By Jerry Arbittier how to fi nd and listen to online conversations, and even help you “ Don’t Forget Your “Place” When On This Month’s Cover build a social media monitoring 19 Creating a Customer Satisfaction dashboard. This is real quality. From left: “ “ “ “ Strategy Tathagat Jaruhar, vice president of business By Jason Mantel development, Aldius Consulting Group, Inc. and Join me in Orlando at the Walt Disney Noam Raz, CEO, Meida Shivuki CI. World Swan Resort, an exciting place 21 Beneath the Surface: to develop relationships. Uncovering the Emotional “ Engagement of Consumers to 4 From the Editor 38 Counterpoint Opinion Optimize Advertising By Tara M. Cantore Column Janet Baldi By Dr. Carl Marci By Kathryn Korostoff Vice President, Data Collection Inspirational Quote of the RTi Research 25 Alert! Magazine’s Second Annual 4 Technology & Software Directory Month 40 Business Reads By Tara M. Cantore 31 How to Use Technology to 10 My Business To Do List For Redefine Today’s Economy August 42 Research Standards By Daniel Burrus By Patrick Glaser 11 Welcome New Members Online Research Communities: 44 Legislative Update 34 Putting the Customer at the MRA Heart of Your Marketing Strategy 12 New Member Spotlight By LaToya Rembert-Lang, J.D. FIRST OUTLOOK CONFERENCE By Mark Simon 14 President’s Perspective 46 Now Hiring INSIGHTS & STRATEGIES FOR THE ENTIRE PROFESSION 36 From Stunts to Strategy: By Elisa Galloway, PRC NOVEMBER 2-4 2010 ORLANDO A Research-Based Social Media 48 MRA Chapter Update Marketing Roadmap 15 CEO Column By Taddy Hall By David Almy 50 Industry News & Announcements MRA FIRST OUTLOOK CONFERENCE The views expressed Editor-in-Chief: Editorial Advisory Content Editors: Submit to Alert! Advertise in Alert! in Alert! are solely Tara M. Cantore Board: David Almy Submissions to Alert! are If you are interested in INSIGHTS & STRATEGIES FOR THE ENTIRE PROFESSION those of the authors MRA Headquarters Adam Berman, PRC Kristen Darby welcome and should be getting your name out to NOVEMBER 2-4 2010 ORLANDO (860) 682-1000, Elyse Gammer, PRC Patrick Glaser sent to Tara Cantore at the leaders in the profes- and do not necessarily Fax: (860) 682-1010 Paul Kirch, PRC Lisa Lockwood MRA Headquarters, 110 sion, contact Tara Cantore reflect the opinions or [email protected] National Dr., 2nd Floor, for advertising opportuni- Aaron Nichols Susan Sadlak positions of MRA. Meg Ryan, PRC Glastonbury, CT 06033 or to ties. E-mail Tara at tara.cantore@mra-net. [email protected] org. Articles are edited for or call (860) 682-1000. Visit us online at www.mra-net.org/foc | 860.682.1000 MRA’s Alert! Magazine - August 2010 content, length and interest www.mra-net.org/alert 3 to MRA members. From the Editor Keeping Ahead of Technology Welcome to the August issue of Alert! used the iPad for a project in physician about neuromarketing on page 21. Magazine. As you may have already offices to see if he could collect data from Also in this issue is a new column for noticed, Alert! has a new look this month. patients in the waiting room. His article Alert!, called MRA Chapter Update. To We have a new design giving it a more “The iPad as a Data Collection Device” find out the latest news and events taking slick, newsy, modern look. gives readers tips and lessons he learned place in your chapter, view the column on This issue of the magazine is dedicated while using the iPad for data collection. page 48. to emerging technology. Technology is To learn more about his findings, read the In MRA news, we have launched the constantly changing, and it is important article starting on page 16. Web site for our next event, MRA First as members of the market research profes- Another interesting article in this issue Outlook Conference – Insights & Strate- sion for you to stay up-to-date on the lat- is “Beneath the Surface: Uncovering the gies for the Entire Profession. The Con- est technology and software available for Emotional Engagement of Consumers to ference will be held on November 2-4, new ways of conducting research. Optimize Advertising” by Dr. Carl Marci. 2010 at the gorgeous Walt Disney World One of the latest pieces of technology In this article Marci goes into the Swan Resort in Orlando. We are changing market researchers may be trying to incor- advancements in the field of neuroscience up the event a bit with more content to porate into their research is Apple’s iPad. for market research. He uses the compa- meet your needs. We have three 6-hour Introduced earlier this year, a buzz has nies Warner Bros., Starcom and Walgreens workshops scheduled, which will be led been going around as to how this easy- as examples of businesses that have used by world-class speakers on the topics of to-use, high-tech device can be incorpo- this type of research to understand their project management, social media and rated in research. Jerry Arbittier recently customers better. You can read more data presentation. We have added more keynote speakers, including Bob Groves, the director of the U.S. Census Bureau, and of course we have MRA’s great net- working opportunities at the Conference as well. And another exciting component to the Conference (at least in my opinion) Inspirational Quote of the Month is it is taking place at Disney! To help you experience the magic even more, we are including passes for Magic Kingdom or Epcot to be used on November 4 after 4 p.m. Check out the most up-to-date details on sessions and the Conference schedule at www.mra-net.org/foc. “When you come to the Stay tuned to next month’s issue of Alert!, which will focus on healthcare/ pharmaceutical research. This has been end of your rope, tie a hot topic in the industry for some time now, and we will have several articles giving in-depth looks at this sector of the industry, as well as a healthcare/pharma- a knot and hang on.” ceutical research directory. Have a great month! ~Franklin D. Roosevelt Tara M. Cantore is MRA’s publications editor and editor-and-chief of Alert! Magazine. She can be reached at [email protected] or 860-682-1000. 4 MRA’s Alert! Magazine - August 2010 AL-0810-1.qxd:Layout 1 7/6/10 11:01 AM Page 1 Pure Insight Right People • 8 Million voices • 200 Countries • Quality through Authentication and Validation Right Time • Professional Services available around the clock and around the globe • Rapid, trustworthy and cost-effective execution • Mobile and computer based delivery engines Right Results • Patent-pending Scientific Sample Balancing technologies for Reliability and Consistency • Quality algorithms for End-to-End respondent monitoring • Interactive Survey Design Solutions for data accuracy www.gmi-mr.com/insight +1-206-315-9300 (Seattle, Global Headquarters) +61-2-9290-4333 (Sydney, Asia-Pacific Headquarters) +44 (0) 20 7399 7010 (London, EMEA Headquarters) Seattle Beijing Boston Chicago Denver Hong Kong London Los Angeles Minneapolis Munich Paris Pittsburgh ‘s-Hertogenbosch Shanghai Singapore Sydney Vancouver MRA’s Alert! Magazine - August 2010 5 6 MRA’s Alert! Magazine - August 2010 Social Media Research: From Buzz to Biz By Annie Pettit, Ph.D. Social media buzz monitoring has brands with a commercial focus that are different sources pegging it at less than been top of mind for many rarely purchased or used by individuals one percent. researchers and marketers over the (e.g., heating systems, metal manufactur- Similarly, demographic information is not last year or so. The ability to determine ers) are far less likely to generate an online available in any meaningful quantity as it how often and when a brand has been presence as opposed to brands with a is simply non-existent, or when it is avail- mentioned in social media, whether it be consumer focus, such as cereal or able, privacy regulations often prevent on Twitter, Blogger, Flickr or some other electronics.