DOCSLIB.ORG

Seduced by Success Seduced by Success Customer

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Seduced by Success Seduced by Success Customer LEADERSHIP OCTOBER 2007 ExcellenceTHE MAGAZINE OF LEADERSHIP DEVELOPMENT, MANAGERIAL EFFECTIVENESS, AND ORGANIZATIONAL PRODUCTIVITY Don’t You Be Seduced by Success Customer As Boss Why Develop Your Leaders? YouYou CanCan HaveHave MoreMore Pat Lencioni Leadership Coach SatisfactionSatisfaction “Leadership Excellence is an exceptional way to learn and then apply the best and latest ideas in the field of leadership.” —WARREN BENNIS, AUTHOR AND USC PROFESSOR OF MANAGEMENT w w w . L e a d e r E x c e l . c o m LEADERSHIP ™ THE MAGAZINE OF LEADERSHIP DEVELOPMENT, MANAGERIAL EFFECTIVENESS, AND ORGANIZATIONAL PRODUCTIVITY VOL.Excellence 24 NO. 10 OCTOBER 2007 On the Edge Today’s leader, like this mountain lion, stays poised to pounce on opportunity that presents itself in the market to gain and sustain a competitive advantage. HOWARD GARDNER Use an evidence- MICHAEL G. WINSTON DANIEL BURRUS Good Work based approach. .7 Why Develop Leaders? Seek Advantage Internalize the need This is your only Keeping up is SCOTT J. ALLEN to act responsibly. .3 competitive advantage. .12 a fool’s game. 16 Effective Leadership ILEEN IGHE ROBERT GALFORD Assess the effectiveness E T ROBERT L. DILENSCHNEIDER Positive Influence of your current Leadership Development Keep Up, Move Ahead leader development. .8 Think about your It won’t happen Don’t just imitate: leadership legacy. .4 on cruise control. .13 you must innovate. .17 RON MCMILLAN PATRICK LENCIONI MICHAEL HAMMER Master Influencers TOM KOLDITZ Satisfaction They ensure the Customer Economy In Extremis Leaders Yes, you can get more vital behaviors. .9 Attend to the agenda Can you and your of it at work. 5 of the customer. .. .14 team lead in crises?. .18 ZIA KHAN AND JON TAMAR ELKELES KATZENBACH HIP ELL AND C R. B GEORGE DAVID Leadership Capability JOHN R. PATTERSON Peak Performance Doing More with Less Developing leaders Seek and gain an Customer as Boss Set big goals and should be a priority . 6 informal advantage. .10 Be customer-centric. .15 make them happen. .19 JACK ZENGER AND RODERICK KRAMER ROBERT J. HERBOLD PETER ANDREWS JOE FOLKMAN Course Correction Seduced By Success Barriers to Innovation Leadership Maintain trust Avoid six success- You will face five Development 6.0 during change . .11 induced traps. .16 big obstacles. .20 Subscription and Renewal Rates: $129 annual (12 issues) . $199 two years (24 issues) E D I T O R’S N O T E $279 three years (36 issues) (Canadian/foreign add $40 U.S. postage per year.) Corporate Bulk Rates (to same address) $109 each for 6 to 25 Best in Leadership Development $99 each for 26 to 99 Call for rates on more than 100 copies: 1-877-250-1983 Here are the top LD programs for 2007. Back Issues: $10.00 each Fax (one article): $8.00 Leadership Excellence (ISSN 8756-2308), pub- lished monthly by Executive Excellence Publishing, by Ken Shelton presenters, how effective are their presenta- 1806 North 1120 West, Provo, UT 84604. tions, and how is the program delivered? 6. Article Reprints: OR 24 YEARS, WE’VE BEEN Take-home value. What do participants take For reprints of 100 or more, please contact the dedicated to leadership away and apply to improve themselves, editorial department at 801-375-4060 or send F email to [email protected]. development (LD). their families, their teams, and their volun- This year we connected teer work? 7. Outreach. What is the impact Internet Address: http://www.eep.com with over 1,000 organizations to determine of the program on stakeholders? Editorial Purpose: the best LD programs and practices based on Before listing this year’s winners, I con- Our mission is to promote personal and organi- zational leadership based on constructive values, seven criteria: 1. Vision/mission. Are these fess a few biases and beliefs: Many people in sound ethics, and timeless principles. statements linked to strategy, meaningful to this field don’t belong (they know next to Editorial: participants, and focused on target outcomes? nothing about authentic leadership). All correspondence, articles, letters, and requests 2. Involvement and participation. How Everything (and the kitchen sink) is now to reprint articles should be sent to: Editorial Department, Executive Excellence, 1806 North broad is the involvement and how deep the packaged under LD (to make it easier to sell 1120 West, Provo, Utah 84604; 801-375-4060, or participation? 3. Measurement and account- internally?). Everybody (and their dog) is [email protected] ability. What ROI measures are made and now ranking top LD programs (usually as a Contributing Editors: Chip Bell, Dianna Booher, Kevin Cashman, reported and to what degree is accountabili- marketing ploy). Management is getting Jim Loehr, Norm Smallwood, Joel Barker, Joseph ty for performance and results part of the short shrift. “Legacy” presenters and their Grenny, Jim Kouzes program? 4. Design, content, and curricu- companies are slipping. Great LD programs Executive Excellence Publishing: lum. How well designed is the program? benefit all stakeholders, cultivate loyalty and Ken Shelton, Editor-in-Chief, CEO Sean Beck, Circulation Manager How credible is the content? How relevant longevity, and inspire service, even sacrifice. Geoff Pace, Sales Manager is the curriculum? How customized is the We rated the best LD programs in seven Allan Jensen, Chief Information Officer program? 5. Presenters, presentations, and categories (my apologies in advance for all The table of contents art is a detail from On the delivery. What are the qualifications of the deserving people and programs omitted): Edge (image cropped) © Daniel Smith, and is courtesy of the artist and art print publisher Greenwich Workshop. Small to midsize organizations 19. Ritz-Carlton Hotels 11. Berkana Institute 17. Table Group 1. InsureMe 20. Dow Leadership Institute 12. Manchester Bidwell 18. Leadership Challenge/KP 2. Triage Consulting Group 21. JetBlue Airways 19. Interaction Associates For additional information on artwork by 13. Healthcare Businesswomen Assoc. Daniel Smith, please contact: 3. Success Factors 22. McDonald’s 14. LDS Church 20. Authentic Leadership Institute Greenwich Workshop 4. Carnival Cruise Lines 23. Disney Institute 15. SoL 21. Leadership Development Services 151 Main Street 5. Analytical Graphics 24. Best Buy 16. Leadership Wabash Valley 22. Adizes Institute Saymour, CT 06483 6. Genecor International 25. Home Depot 17. Griffen Hospital 23. Leadership Research Institute 1-800-243-4246 7. Wieland (Homes) University 18. Anasazi Foundation 24. Chip Bell Group www.greenwichworkshop.com 8. Americredit Financial Services Education/universities/schools of 25. Cornerstone Leadership Institute 19. Addison Avenue Fed. Credit Union Full view of cover art. 9. Equity Residential management and business 20. Girl Scouts/Boy Scouts 26. Mariposa Leadership 10. Johnson Controls 1. Univ. of Michigan/Ross 27. Leadership IQ 11. Carilion Health System 2. Center for Public Leadership, Government/military 28. iLeadUSA 12. Simonton Windows JFK School of Government, Harvard 1. Defense Acquisition University 13. Pike Place Fish Market 3. Univ. of Chicago/GSB/Leadership 2. U.S. Air Force Academy Large consulting groups 14. Plante & Moran 4. UCLA/Anderson 3. FBI Academy 1. Linkage/GILD 15. Acuity (Mutual Insurance Co.) 5. USC/Marshall/CEO 4. U.S. Navy Naval Academy 2. Results-Based Leadership 16. Pacific Service Credit Union 6. Northwestern/Kellogg 5. U.S. Marine Academy 3. Center for Creative Leadership 17. Stew Leonard’s 7. Pennsylvania/Wharton 6. U.S. Army/Westpoint 4. HSM/World Business Forum 18. Republic Bancorp 8. MIT/Sloan 7. U.S. Army Rangers 5. Senn-Delaney Leadership 19. Container Store 9. Harvard Business/True North 8. ASQ Baldrige Award 6. McKinsey/Leadership 20. Wiley & Sons 10. Duke/Fuqua 9. Coast Guard 7. Vital Smarts Many small companies have impres- 11. Ball State Univ./Ed. Leadership 10. U.S. National Guard 8. Accenture sive leadership development but lack 12. Emory Univ. 11. National Defense University 9. Lee Hecht Harrison formal programs 13. Utah Valley Univ./CAL 12. U.S. Tactical/Seals 10. DDI 14. Vanderbilt/Org. LD 13. Naval Undersea Warfare Center 11. Adizes Institute Large organizations 15. Univ. of Minnesota/ Carlson 14. FAA 12. Richard Chang Assoc. Copyright © 2007 Executive Excellence Publishing.No 1. General Electric 16. Bellevue Univ. 13. Dialogos part of this publication may be reproduced or transmit- 2. Southwest Airlines 17. Yale Leadership Institute Consultants/trainers/coaches 14. Pacific Institute ted without written permission from the publisher. 3. Procter & Gamble 18. Stanford/GSB Leadership 1. Zenger/Folkman 15. Booz Allen Hamilton Quotations must be credited. 4. Catepillar University 19. BYU/Marriott/Leadership 2. Goldsmith/Katzenbach Partners 16. Hewitt/Leadership 5. Capital One 20. Pepperdine/Graziadio/SBM 3. Marcus Buckingham Company 17. Plante & Moran 6. Boeing 21. Carnegie Mellon/Tepper/Leadership 4. Jim Collins 18. BlessingWhite 7. Yahoo 5. Human Performance Institute 19. Franklin-Covey 8. Countrywide Financial Non-profit organizations 6. Leadersource 20. Crowe Chizek & Co. 9. Qualcomm 1. ASTD 7. Lebow Company 21. Ken Blanchard Companies 10. Motorola University 2. SHRM 8. Synthesis/Leaders Toolbox 22. Forum Leadership Development 11. General Motors University 3. ISPI 9. Tom Peters Company 23. Personnel Decisions Intl. (PDI) 12. Wachovia Corp. 4. NYC Leadership Academy 10. Bluepoint Leadership 24. Achieve Global 13. Fed Ex/ELI 5. Conference Board 11. Strategos 25. Lore International Institute 14. Microsoft 6. HR.Com 12. Ninth House 15. IBM 7. Baptist Leadership Institute 13. Josh Bersin & Assoc. Please visit www.LeaderExcel.com 16. Colgate Palmolive 8. Leader to Leader Institute 14. Maxcomm for more on Best Leadership Develop- 17. Ikea US 9. HCI 15. Liminal Group/Benchmark ment Programs, Principles, Practices, 18. Pfizer 10. IQPC/Corporate University 16. Guttman Dev. Strategies and Presenters. LE 2 Leadership Excellence ETHICS RESPONSIBILITY 3. Work and responsibility. A notion culture; the sum of the field entities that marks the intersection of work constitutes the society.
Load more

Recommended publications
  • Wal-Mart: a New Center of Gravity for Payments
    News April 26, 2010 • Issue 10:04:02 Industry Update .......................................14 Job rebound in acquiring? ........................48 Processors press industry Wal-Mart: A new center for more standards ...............................49 Retailer wanted breach of gravity for payments connection hushed up ...........................51 Trade Association News The ETA, celebrating 20 years in style .....84 Features GS Advisory Board: Positive signs and actions – Part 3 ..........32 SellingPrepaid: Prepaid in Brief ....................................38 Consumers in the prepaid driver's seat .............................41 Security standard in store for stored-value ....................................42 Research Rundown...................................80 Views ACH grows, B2B payments plod along By Patti Murphy, The Takoma Group .......24 The cost of credit card processing – past and present By Jared Isaacman al-Mart Stores Inc. is unique in the payments industry. It is the United Bank Card Inc. ...........................26 only financial services provider that allows a customer to pay The 'Wal-Mart case' revisited bills electronically, transfer money to friends and relatives, and By Brandes Elitch, CrossCheck Inc. .........28 W purchase an affordable set of bath towels. That combination of discounted retail goods with equally inexpensive financial products has proven Education a formidable business model. Street SmartsSM Pundits may haggle over the degree of Wal-Mart's influence on the industry, but No ISO demise with niche markets an impact it has had – not only in driving down fees across the prepaid card sector, for example, but also in fostering a deeper relationship between service By Ken Musante ...................................60 providers and customers. And yet the Bentonville, Ark.-headquartered com- Contractual pricing pitfalls pany's role as a payments trendsetter (and its prominence generally) has been By Adam Atlas, Attorney at Law..............64 over 30 years in the making.
    [Show full text]
  • Doing Business in the Mobile Channel
    News July 12, 2010 • Issue 10:07:01 Industry Update .......................................14 Security standards lifecycle extended .........42 Congress approves interchange Doing business in regulation amendment ..........................44 New ACH rules in step with Check 21 .......47 the mobile channel Trade Association News: ETA unveils new logo ............................76 By Patti Murphy MWAA to present strategies The Takoma Group for changing times ................................76 verything is mobile these days, and the business of payments is no Features exception: Juniper Research Ltd., a high-tech research firm based in the U.K., forecasts that nearly half of all mobile telephone users worldwide GS Advisory Board: E will be using mobile devices to initiate payments by 2014. Meanwhile, the online auction site eBay Inc. claims it handled $500 million in mobile pay- Merchant retention, taking ments in 2009; this year that number is expected to triple. the initiative – Part 1 .............................24 SellingPrepaid: At present, the bulk of mobile payments occur outside the United States. In Prepaid in brief ....................................33 Kenya, for example, M-Pesa, a mobile banking and payments product provided FinCEN seeks comprehensive by mobile operator Safaricom Ltd., managed to sign up 20 percent of Kenyans who just a few years ago were unbanked. AML framework....................................34 Prepaid largely spared in fi nal In Haiti, where 90 percent of adults had no bank accounts just last year, a Durbin Amendment ..............................38 project is underway to build a mobile money system for the entire nation. Views The U.S. Agency for International Development and the Bill & Melinda Gates Foundation kicked in money and expertise to create the system.
    [Show full text]
  • Innovation in a Competitive World
    2016 VOL. 7 Strategies for Transforming Your KNOW Business & Future WHAT’S NEXT by Daniel Burrus CEO of Burrus Research ͮ 10 Technology-Driven Hard Trends Shaping 2016 ͮ The Anticipatory Organization™ Model ͮ Be the Disruptor, not the Disrupted ͮ Increasing Your Sales with Helpful & Meaningful Content ͮ The Merits of Innovation in a Competitive World ͮ Are We Educating Students for a Future That Doesn’t Exist? ͮ What Mobile Trends Should You Be Getting Behind? ͮ Anticipatory Healthcare: Predict and Prevent ͮ Everyday Innovation Can Produce Big Results ͮ The Power of Certainty “ After reading Flash Foresight and applying the principles to our business, in less than a year we have been able to double our revenues and increase the value of our company by a factor of four, and we feel the biggest impact is yet to come.” — ARNIE BELLINI, CEO, CONNECTWISE HIGH PRAISE FOR FLASH FORESIGHT “I love this book! It’s as much fun to read as it is inspiring to learn from. Buy it, read it, and put it to use—in a flash!” — ALAN M. WEBBER, CO-FOUNDER, FAST COMPANY MAGAZINE “With the increasing pressure to innovate and gain competitive advantages, leaders from start-ups to multi-national organizations will find deep insights from the seven principles of Flash Foresight. It will change the way you think about your current obstacles and open your mind to limitless new opportunities.” — TERRY JONES, FOUNDER, TRAVELOCITY.COM AND FOUNDING CHAIRMAN OF KAYAK.COM “Full of provocative insights and powerful strategies from a veteran entrepreneur. The ‘Take Your Biggest Problem — and Skip It’ chapter alone is worth the price of admission.” HARDCOVER AND KINDLE VERSION — STEVE FORBES, EDITOR-IN-CHIEF OF FORBES AND CEO OF FORBES, INC.
    [Show full text]
  • Brought to You by Burrus Research
    2015 VOL. 6 Strategies for Transforming Your KNOW Business & Future WHAT’S NEXT by Daniel Burrus CEO of Burrus Research ͮ 25 Game-Changing Hard Trends That Will Create Both Disruption and Opportunity on a Global Level ͮ Forget Lean and Agile – It’s Time to be Anticipatory ͮ Essential Secrets to Retaining Your Best Employees ͮ Disruptive Technologies That Will Impact Us The Most in the Next Decade ͮ The New Golden Rule of Business ͮ Big Data: Do You Have a Plan? ͮ The Internet of Things Far Bigger Than Anyone Realizes ͮ Strategic Plans Are Obsolete! ͮ The Science and Art of Every Profession ͮ Are You Collaborating or Cooperating? The Answer Will Increasingly Influence Your Success “ After reading Flash Foresight and applying the principles to our business, in less than a year we have been able to double our revenues and increase the value of our company by a factor of four, and we feel the biggest impact is yet to come.” — ARNIE BELLINI, CEO, CONNECTWISE HIGH PRAISE FOR FLASH FORESIGHT “I love this book! It’s as much fun to read as it is inspiring to learn from. Buy it, read it, and put it to use—in a flash!” — ALAN M. WEBBER, CO-FOUNDER, FAST COMPANY MAGAZINE “With the increasing pressure to innovate and gain competitive advantages, leaders from start-ups to multi-national organizations will find deep insights from the seven principles of Flash Foresight. It will change the way you think about your current obstacles and open your mind to limitless new opportunities.” — TERRY JONES, FOUNDER TRAVELOCITY.COM AND CHAIRMAN OF KAYAK.COM “Full of provocative insights and powerful strategies from a veteran entrepreneur.
    [Show full text]
  • Daniel Burrus' Partial Client List
    RESEARCH CONSULTING SPEAKING TRAINING Daniel Burrus’ Partial Client List Fortune 500 3M Dow Chemical IBM Pillsbury Abbott Laboratories DuPont Johnson Controls PricewaterhouseCoopers Alcatel-Lucent Eaton Konica Minolta Procter & Gamble American Express eBay McGraw Hill SAP AT&T ExxonMobil MCI S.C. Johnson & Sons Bausch & Lomb Fidelity Investments Merck & Company Sara Lee BASF First Data Merrill Lynch Shell Oil BP Global General Electric Microsoft Sprint Cadbury General Mills Motorola Starwood Hotels Chase Google NBC Universal Texaco Chevron Harris Corp. NCR Toshiba Cisco Hewlett Packard Nestle Unilever Citibank Hilton Northwestern Mutual Verizon Dell Honda Oracle Whirlpool Deloitte Honeywell Philip Morris Xerox COMPUTERS | SOFTWARE Autodesk Dell HP Enterprise Services Progress Software CDW Epson IBM SAP Check Point Fujitsu Intergraph SSA Global Cisco Systems Google Lexmark Sun Microsystems Compaq Harris Corp. Microsoft Symbol Technologies Compuware Help Desk International NCR Teradata CompTIA Hewlett Packard Oracle Toshiba ConnectWise Honeywell Paypal Unisys ! TELECOMMUNICATIONS ACUTA Motorola Oregon Telecommunications Univision Communications Association Alcatel Lucent National Rural Verizon Telecommunications Society of Cable AT&T Vodafone Cooperative Telecommunication Engineers Bell Canada Zain MTN Group Limited SingTel Comcast Cable Nokia Sprint InterCall Technicolor Lucent Technologies © Burrus Research, Inc. www.burrus.com RESEARCH CONSULTING SPEAKING TRAINING Daniel Burrus’ Partial Client List Continued FINANCIAL Accenture Deloitte
    [Show full text]
  • About Daniel Burrus Global Futurist | Strategic Advisor | Best-Selling Author
    ABOUT DANIEL BURRUS GLOBAL FUTURIST | STRATEGIC ADVISOR | BEST-SELLING AUTHOR Daniel Burrus is considered one of the World’s Leading Futurists on Global Trends and Disruptive Innovation. The New York Times has referred to him as one of the top three business gurus in the highest demand as a speaker. He has delivered over 3,000 keynote speeches worldwide and is a strategic advisor to executives from Fortune 500 companies, helping them to develop game-changing strategies based on his proven methodologies for capitalizing on technology innovations and their future impact. His client list includes Lockheed Martin, Verizon, Microsoft, VISA, Deloitte, Google, Procter & Gamble, KPMG, Honda, FedEx and the U.S. Department of Defense. He is the author of seven books, including the New York Times and Wall Street Journal bestseller Flash Foresight, and his latest book, The Anticipatory Organization, is an Amazon No. 1 bestseller. Burrus is also a featured writer with millions of monthly readers on the topics of disruptive innovation, exponential change and the future for a variety of publications, including CNBC, Huffington Post and Wired Magazine. He has been the featured subject of several PBS television specials and has appeared on programs such as CNN, Fox Business and Bloomberg. Burrus has been quoted in a variety of publications, including Harvard Business Review, The Wall Street Journal, Financial Times, Fortune and Forbes. Burrus is an innovative entrepreneur who has founded six businesses, four of which were U.S. national leaders in the first year. He is the CEO of Burrus Research, a research and consulting firm that monitors global advancements in technology-driven trends to help clients profit from technological, social and business forces that are converging to create enormous, untapped opportunities.
    [Show full text]
  • By Daniel Burrus CEO of Burrus Research
    VOLUME 9 Strategies for Transforming Your KNOW Business & Future WHAT’S NEXT by Daniel Burrus CEO of Burrus Research ͮ Daniel Burrus’ Top 20 Technology-Driven Hard Trends Shaping the Future ͮ What’s the Secret to the Next Big Thing? Anticipation ͮ Accelerate Growth Using Hard Trends ͮ 3 Steps to Build a Stronger Team ͮ Agility Levels the Playing Field Anticipation Changes the Game ͮ Change and Transformation—Knowing the Difference to Accelerate Growth ͮ Owning Innovation in Your Organization ͮ Is Your Organizational Futureview Aligned? ͮ Redefining Risk ͮ When It Comes to Trends, Know Which Ones Will Happen ͮ Certainty—The Ultimate Closing Tool ͮ Will Artificial Intelligence Replace Human Intelligence? TO GET YOUR COPY, VISIT WWW.THEAOBOOK.COM HIGH PRAISE FOR THE ANTICIPATORY ORGANIZATION “If you’re in business and you’re not thinking about disruption, you’re not paying attention. And if you haven’t read The Anticipatory Organization, you haven’t learned how to think about—and get ahead of—the disruption that’s headed your way. Read this book!” — ALAN M. WEBBER, CO-FOUNDER, FAST COMPANY MAGAZINE “The Anticipatory Organization provides critical insights into trends shaping the future of business. Daniel Burrus delivers a powerful vision for driving growth and innovation within a company. This is a must read for emerging digital leaders within industry.” — JUDE SCHRAMM, CIO OF GENERAL ELECTRIC COMPANY – AVIATION “The Anticipatory Organization provides a compelling methodology to enable each of us to identify future trends and meaningful opportunities HARDCOVER AND KINDLE VERSION in a time of hyper change.
    [Show full text]
  • Alert!August 2010 | Vol
    gfhgfhgfhgf Alert!August 2010 | Vol. 50 | No. 08 Emerging Technology Technology/Software Directory iPad for MR Social Media & Research MRA’s Alert! Magazine - August 2010 1 With so many information sources, attending industry events is no longer a given. But face to face meetings can be “incredibly productive when the program and people are important. MRA’s First Outlook Conference will be that kind of event. The workshop on mining social media will provide an in-depth look at how to fi nd and listen to online “conversations, and even help you build a social media monitoring dashboard. This is real quality. “ “ Join me in Orlando at the Walt “ Disney World Swan Resort, an exciting place “to develop relationships. Janet Baldi Vice President, Data Collection RTi Research MRA FIRST OUTLOOK CONFERENCE INSIGHTS & STRATEGIES FOR THE ENTIRE PROFESSION NOVEMBER 2-4 2010 ORLANDO MRA FIRST OUTLOOK CONFERENCE INSIGHTS & STRATEGIES FOR THE ENTIRE PROFESSION NOVEMBER 2-4 2010 ORLANDO www.mra-net.org/foc2 | 860.682.1000 MRA’sMRA’s Alert! Alert! Magazine Magazine - August - July 2010 August 2010 Alert!August 2010 | Vol. 50 | No. 08 With so many information sources, attending industry events is no longer a given. But face to face meetings can be “incredibly productive when the program and people are important. MRA’s 7 Social Media Research: First Outlook Conference will be that From Buzz to Biz kind of event. By Annie Pettit, Ph.D. Emerging Technology The iPad as a Data Technology/Software Directory The workshop on mining social media 16 Collection Device iPad for MR Social Media & Research will provide an in-depth look at By Jerry Arbittier how to fi nd and listen to online conversations, and even help you “ Don’t Forget Your “Place” When On This Month’s Cover build a social media monitoring 19 Creating a Customer Satisfaction dashboard.
    [Show full text]
  • About Daniel Burrus Global Futurist | Strategic Advisor | Best-Selling Author
    ABOUT DANIEL BURRUS GLOBAL FUTURIST | STRATEGIC ADVISOR | BEST-SELLING AUTHOR Daniel Burrus is considered one of the World’s Leading Futurists on Global Trends and Innovation. The New York Times has referred to him as one of the top three business gurus in the highest demand as a speaker. He has delivered over 2,800 keynote speeches worldwide, and is a strategic advisor to executives from Fortune 500 companies, helping them to develop game-changing strategies based on his proven methodologies for capitalizing on technology innovations and their future impact. His client list includes companies such as Microsoft, GE, American Express, Google, Deloitte, Procter & Gamble, Honda, and IBM. Burrus is also a featured writer with millions of monthly readers on the topics of innovation, change and the future for CNBC, Huffington Post, and Wired Magazine to name a few. He is the author of seven books, including the New York Times and Wall Street Journal best-seller Flash Foresight, as well as the international best-seller Technotrends. His latest book, The Anticipatory Organization: Turn Disruption and Change Into Opportunity and Advantage (2017), is an Amazon #1 Hot New Release for Business He has been the featured subject of several PBS television specials and has appeared on networks such as CNN, Fox Business, and Bloomberg, and is quoted in a variety of publications, including Harvard Business Review, The Wall Street Journal, Financial Times, Fortune, and Forbes. Burrus is an innovative entrepreneur who has founded six businesses, four of which were national leaders in the United States in the first year. He is the CEO of Burrus Research, a research and consulting firm that monitors global advancements in technology-driven trends to help clients profit from technological, social and business forces that are converging to create enormous, untapped opportunities.
    [Show full text]
  • Daniel Burrus Onesheet
    Delivered by One of the World’s Daniel Burrus has given over 2,800 keynote addresses that motivate and inspire audiences to take positive actions based on his breakthrough insights. Every talk he gives is customized to your industry and your Leading Technology Forecasters organization with content that is always extremely timely, motivating, actionable and focused on turning rapid change into competitive and Business Strategists advantages. Perhaps that’s why the majority of his clients invite him back to speak again and again. World-famous for his 30+ year record of accurately predicting the future of technological change and its direct impact on the business world. Author of six books, including The New York Times and Wall Street Journal best-seller Flash Foresight: How To See the Invisible and Do Recent Work The Impossible. Named by The New York Times as one of America’s top three business “gurus” in the highest demand as a speaker. When IBM launched IBM Global Business Services with their top 40 industry experts to plan a game-changing future for A strategic advisor to leaders from Fortune 500 companies including IBM, IBM, the only outside resource they used was Daniel Burrus. American Express, Toshiba and Disney. When Vodafone launched its Global Mobile Enterprise service A featured blogger on the topics of innovation, change and thefuture for to Fortune 200 companies, they chose Daniel Burrus to deliver CNBC, Huffington Post, Examiner and Wired Magazine. the message to C-level executives in multiple national events. When Deloitte gathered leaders from China and SE Asia for Best-Selling Author a major forecasting event, they chose Daniel Burrus.
    [Show full text]
  • Get the Cutter Edge Free Vol
    Get The Cutter Edge free www.cutter.com Vol. 33, No. 1 CUTTER BUSINESS TECHNOLOGY JOURNAL 1 Founding Editor: Ed Yourdon Publisher: Karen Fine Coburn Group Publisher: Christine Generali Managing Editor: Cindy Swain Copy Editors: Jennifer Flaxman, Tara Meads Production Editor: Linda Dias Client Services: [email protected] Cutter Business Technology Journal® As business models for creating value continue to shift, new business strategies are is published monthly by Cutter Consortium, constantly emerging and digital innovation has become an ongoing imperative. Cutter an Arthur D. Little Technology company, 37 Business Technology Journal delivers a comprehensive treatment of these strategies to Broadway, Suite 1, Arlington, MA 02474-5552, help your organization address and capitalize on the opportunities of this digital age. USA ⚫ Tel: +1 781 648 8700 ⚫ Fax: +1 781 648 8707 ⚫ Email: [email protected] ⚫ Cutter Business Technology Journal is unlike academic journals. Each monthly issue, Website: www.cutter.com ⚫ Twitter: ⚫ led by an expert Guest Editor, includes five to seven substantial articles, case studies, @cuttertweets Facebook: Cutter Consortium. ISSN: 2475-3718 (print); research findings, and/or experience-based opinion pieces that provide innovative ideas 2475-3742 (online). and solutions to the challenges business technology professionals face right now — and prepares them for those they might face tomorrow. Cutter Business Technology Journal ©2020 by Cutter Consortium. doesn’t water down or delay its content with lengthy peer reviews. Written by internation- All rights reserved. Cutter Business ally known thought leaders, academics, and practitioners — you can be certain you’re Technology Journal® is a trademark getting the uncensored perspectives of global experts.
    [Show full text]
  • The Anticipatory Organization
    VOLUME 10 Strategies for Transforming Your KNOW Business & Future WHAT’S NEXT by Daniel Burrus CEO of Burrus Research ͮ Digital Disruption and Your Workforce ͮ Innovation: Everyone’s Responsibility ͮ Will A.I. Disrupt Your Profession? ͮ The Power of Anticipatory Customer Service ͮ 5 Sales Strategies Not Found in How-to Books ͮ Elevate Your Success with Five Simple Steps ͮ Success in Manufacturing with Multigenerational Collaboration ͮ Hard Trends Are Easy to Find If You Know Where to Look ͮ Protecting Your Intellectual Property, Products and Brand ͮ 4 Questions of World-Class Entrepreneurs ͮ 12 Technology Categories That Will Transform Careers and Create New Opportunities TO GET YOUR COPY, VISIT WWW.THEAOBOOK.COM HIGH PRAISE FOR THE ANTICIPATORY ORGANIZATION “If you’re in business and you’re not thinking about disruption, you’re not paying attention. And if you haven’t read The Anticipatory Organization, you haven’t learned how to think about—and get ahead of—the disruption that’s headed your way. Read this book!” — ALAN M. WEBBER, CO-FOUNDER, FAST COMPANY MAGAZINE “The Anticipatory Organization provides critical insights into trends shaping the future of business. Daniel Burrus delivers a powerful vision for driving growth and innovation within a company. This is a must read for emerging digital leaders within industry.” — JUDE SCHRAMM, CIO OF GENERAL ELECTRIC COMPANY – AVIATION “The Anticipatory Organization provides a compelling methodology to enable each of us to identify future trends and meaningful opportunities HARDCOVER AND KINDLE VERSION in a time of hyper change. Simple in its approach, yet truly transformational in its results.” — JOEL DOHERTY, HEAD OF GLOBAL STRATEGY AND BUSINESS DEVELOPMENT, EPSON CLOUD/EPSON AMERICA AUDIO VERSION “The Anticipatory Organization teaches you how to accelerate growth by jumping ahead of the competition with low risk.
    [Show full text]