Aurora § E ast Gw illi mbury § Geo rgina § Kin g § Markham § Newm arket Georgina § King § Markham § Newmarket § Richmond Hill § Vaughan Whitchurch-Stouffville § Aurora § East Gwillimbury § Georgina § King Whitchurch-Stouffville § Aurora § East Gwillimbury § Georgina § King Markham § Newmarket § Richmond Hill § Vaughan § Whitchurch-Sto Markham § Newmarket § Richmond Hill § Vaughan § Whitchurch-Sto Aurora § East Gwillimbury § Georgina § King § Markham § Newmarket Aurora § East Gwillimbury § Georgina § King § Markham § Newmarket EMERGENCY PREPAREDNESS GUIDE

Know the Risks Make a Plan Get an Emergency Kit IS YOUR FAMILY READY? Thank you to our contributing partners:

This guidebook is available online at york.ca/emergencypreparedness Mayor Regional Councillor Regional Councillor Regional Councillor Regional Councillor Mayor Frank Scarpitti Jack Heath Jim Jones Joe Li Nirmala Armstrong David Barrow City of Markham City of Markham City of Markham City of Markham City of Markham Town of Richmond Hill

Mayor Chairman & CEO Regional Councillor Maurizio Bevilacqua Wayne Emmerson Vito Spatafora City of Vaughan Town of Richmond Hill

A Message from York Regional Council

The first 72 hours are the most critical in any emergency situation. The York Region Emergency Preparedness Guide

Regional Councillor provides you and your family some of the steps to be better Regional Councillor Michael Di Biase Brenda Hogg City of Vaughan prepared for the different kinds of emergencies that can Town of Richmond Hill impact York Region. The guide contains useful information on what to do before, during and after an emergency. It was developed in partnership with emergency preparedness and management professionals from across York Region and Regional Councillor Mayor Mario Ferri Tony Van Bynen City of Vaughan our nine municipalities. Town of Newmarket We encourage our residents to be prepared. We know from recent events in and around the Region that disasters can strike anywhere and at any time. Please take a moment to review this guide with your family, friends and neighbours. Regional Councillor Regional Councillor Gino Rosati John Taylor City of Vaughan Town of Newmarket

Mayor Regional Councillor Mayor Mayor Mayor Mayor Margaret Quirk Danny Wheeler Geoffrey Dawe Virginia Hackson Steve Pellegrini Justin Altmann Town of Georgina Town of Georgina Town of Aurora Town of East Gwillimbury Township of King Town of Whitchurch-Stouffville PAGE 3 before anemergency What todo that couldoccurinYorkRegion Types Emergency ResponsePhoneNumbers...... Accessible supports areavailable formats or communications upon request. • • • • • • • • Floods...... • • • • • Severe weather...... Expect theunexpected----planforit...... Hazardous materialsincidents Power outage...... Make a plan...... Health emergencies...... Make a homeescape plan...... Make a kit...... Car kit...... Preparing anemergencyfoodsupply...... Preparing anemergencywatersupply Pets anddisasters...... of emergencies ...... 10 32 21 33 25 24 36 38 45 47 54 57 5 6 and/or specialneeds Tips forpeoplewithdisabilities after anemergency What todo during What todo • • Mobility...... • • • Evacuation...... • Shelter-in-place...... RESOURCES • • • • • • • • Vision...... Coping withdisaster...... home. Returning Hearing...... How youcanhelp...... Non-visable disabilities...... Know yourinsurance...... Seniors withspecialneeds...... Highrise safety Travel considerations ...... For moreinformation...... anemergency

...... 101 78 63 62 80 68 65 82 70 85 71 88 90 92 95

PAGE 4 IS YOUR FAMILY READY? Proper use of the 9-1-1 emergency telephone number and non-emergency numbers

The 9-1-1 emergency number provides instant access to emergency services and should be used only for immediate police, fire and ambulance response. When should you call 9-1-1? When a situation requires the immediate response of police, firefighting and/or ambulance personnel, call 9-1-1. Some examples: • downed power lines • criminal activity • injuries and life-threatening emergencies • fire

In a situation such as a power outage where there is no immediate danger to human health or property, non-emergency numbers can be used. Please use 9-1-1 correctly. If 9-1-1 is flooded with non-emergency calls, then true emergency calls will have more difficulty getting through. Do not call 9-1-1 to: • locate relatives • ask about the availability of gas at local pumps • find out the location or availability of shelters and other services These calls, though important, can be handled through the non-emergency numbers listed below. Using the non-emergency numbers leaves the 9-1-1 service available to handle emergency calls. Non-Emergency Numbers

York Region Access York...... 1-877-464-9675 Fire ...... Aurora...... 905-895-9222 Public Health East Gwillimbury...... 905-853-8842 Health Connection...... 1-800-361-5653 Georgina...... 905-476-5167 TTY ...... 1-866-252-9933 King City...... 905-833-2800 Markham...... 905-477-2011 Police Newmarket...... 905-895-9222 York Regional Police...... 1-866-876-5423 Nobleton...... 905-833-2800 ...... 905-895-1221 Richmond Hill...... 905-883-5444 Schomberg...... 905-833-2800 Vaughan...... 905-832-8506 Whitchurch-Stouffville...... 905-640-9595

Hospitals Mackenzie (Richmond Hill)...... 905-883-1212 Southlake Regional Health Centre (Newmarket)...... 905-895-4521 Markham/Stouffville (Markham)..905-472-7000 PAGE 5 2. 1. Hazardous materials incidents EMERGENCIES OF TYPES the potentialdangersinyourarea: The followingsuggestionscanhelpyoustayinformedabout industrial sitestoahouseholdchemicalspill. can rangefromachemicalspillorfireontransportationroutesat materials incidents storage, transportation,useordisposal.Hazardous production, Hazards canexistduring safe manner. industry tohouseholdcleanerscanbehazardouswhennothandledorcontainedina Hazardous materialsarepartofoureverydaylives–everythingfromchemicalsusedin life, healthorpropertyiftheyarereleased. Hazardous materialsaresubstancesthat,becauseoftheirnature,poseapotentialrisk to that couldoccurinYorkRegion or transporthazardousmaterials. or factories that mayproduce major highways,raillines,pipelines Determine howclose you are to are storedandusedinyourcommunity. of hazardoussubstances reportable quantities to findoutif Check withyourmunicipality

PAGE 6 TYPE OF EMERGENCIES PAGE 7 • • • • • • • • • • • • • If inside: • When ahazardous spilloccurs Hazardous spill Close all bring in windows and doors;shutdownairconditioners,fans,etc.,which

Go intoapre-selected shelterroom.Thisroomshouldbeabove ground andhavethe Have materials available to seal-off your homefromairbornecontamination Close all doors soyoucan“compartmentalize”yourhouse interior Close all bring in windows anddoors;shutdownairconditioners,fans,etc., which Turn on and monitor radio or television for updates and instructions from emergency Turn onandmonitorradioortelevisionforupdatesinstructions remain indoors If youareinabuilding, Seal gapsunderdoorways andwindowswithwettowelsorplastic sheetingand your home Placing wettowels under thedoorshelpprevententryofsmoke and/or fumesinto outside air.Close your house. all doors soyou can“compartmentalize” interior updates and instructions from emergencyrespondersontheincident updates andinstructions remain indoors.Turnonandmonitorradioortelevisionfor If youareinabuilding, fewest openingstothe outside and heater shut off the airconditioner — Ifthatisnotpossible,remaininyourvehicle,keepwindowsandventsclosed and if possible If youareinamotorvehicle,stopandseek shelter inapermanentbuilding outside air if possible generally heavier thanair.Trytostayupstream,uphillandupwind, remember thatgases and mistsare the incident, If youareoutsideduring responders ontheincident the riskofcontamination Move site tominimize away from theincident Bring petsinside If youwitness(orsmell)ahazardousmaterialsaccident,call9-1-1andreportit duct tape • • • • • • • • If inavehicle: • If outside: • •

off Shut all vents; close fireplace dampers If thatisnotpossible,remaininyourvehicle,keepwindowsandventsclosed and shut if possible If youareinamotorvehicle,stopandseek shelter inapermanentbuilding any foodorwaterthatmaybecontaminated Avoid eatingordrinking set ventilationsystems In large to 100percentrecirculationsothatno buildings, Place wettowelsunderthedoorstoprevententryofsmokeand/orfumesinto Stay away from accidentvictimsuntilthehazardousmaterialhasbeen identified If possible,cover mouth withaclothwhileleavingthearea chemical deposits.Trynottoinhalegases, fumes andsmoke Do notwalk into ortouchanyspilledliquids,airbornemists,condensed solid Try togoatleast one kilometre(usually 8 to10cityblocks) from thedangerarea off the air conditioner and heater off the airconditioner generally heavier thanair and uphillashazardousfumesmistsare If outside,moveupstream,upwind be turnedoff If thisisnotpossible, ventilation systems outside airisdrawnintothebuilding. should your home

PAGE 8 TYPE OF EMERGENCIES PAGE 9 • • • • • If fumesthreatenyoupersonally Seek medical attention if you are experiencing health symptoms Seek medicalattentionifyouareexperiencing Close your carwindowsandairvents,turnoff the heaterorairconditioner If timepermits,close all windows, shutvents,andoff attic, heatingandair Only evacuate if directedtodosobylocal authorities. Intheshortterm,staying to evacuate If youareinstructedthearea, do soimmediately conditioning fans to minimize contamination fans to minimize conditioning indoors with the building sealed is themosteffective indoors withthebuilding action youcantake • • • • Lightning Thunderstorms Watches and warnings warnings. vigilant andmonitorthelocal and peopleshouldmaintain forecasts for furtherupdatesor the warning.Whenawarningisissued,ittimetoputyouremergencyplanintoaction developed, or areforecasted to develop, either locally the entirearea under or throughout although aseriesofthunderstormscanlast for several hours. winds, heavy rain andtornadoes.Thunderstormsareusually high over inanhour, surface rises quicklyandcools. These stormsareoften accompaniedbyhail,lightning, develops A thunderstorminanunstableatmospherewhenwarmmoistairneartheearth’s A storm andbepreparedtoactquicklyifwarningsareissued. attention. Everyoneinanarea covered bya“watch”shouldwatchmorecarefully for the enough towarrantpayingspecial issued simplytoserve notice thattheprobabilityishigh the next36hours.Awatchdoesnotmeanstormisdefinitelygoingtostrike.It a stormover anarea is atriskofexperiencing A “Watch”isanadvisorythatindicates Severe weather “Warning” Once indoors,stay away doors, windows, from electrical appliances andequipment, If caughtoutsidefar from asafe shelter, stay away from tall objects, suchastrees, Take shelter immediately,preferably in ahouseorall-metal automobile striking distanceoflightning you arewithin If youcanhearthunder, showers. Avoid using a telephonethat isconnectedtoalandline showers. Avoidusing fireplaces, else that willconductelectricity, suchassinks,tubsand and anything poles, wires andfences.Take shelter inalow-lyingarea and avoidopenwater (not convertibletop) is designed to alert people to weather conditions that havealready isdesignedtoalertpeopleweatherconditions

PAGE 10 TYPE OF EMERGENCIES PAGE 11 • • • • • • • • Warning signsatornadomaybenear: Tornados • Tornados • If youareindoors: • Remember, there is no safe place outdoors during a thunderstorm. Once inasafe Remember, thereisnosafe a thunderstorm. place outdoors during Know thefavourable for tornadoes:adark,greenishsky, large hail weather conditions If caught on the water in a small boat with no cabin during thunder and lightning, If caughtonthewaterinasmallthunder boat withnocabinduring A tornado may be accompanied by thunder, lightning and high winds, thesedangerous and high lightning A tornadomaybeaccompaniedbythunder, A funnel cloud hanging from adarkcloudmaybevisiblebefore the tornado A funnelcloudhanging weather combinedwithacoldfrontcangeneratetornadoes Hot, humid a tornado is thedrivingforce A severe behind thunderstorm do notparkundertall objects thatcouldtopple, lightning, If youareinyourcarduring The safest places to beisyourbasement,acoldcellar or takeshelterinasmall In Canada, tornado season typically runs betweenMarchandOctober, withactivity If youareindoors,staytunedtoyourlocaltelevisionandradiostationsforupdated resuming your outdoor activities resuming after is heardbefore the last location, remaintherefor30minutes rumble ofthunder whistling sound whistling or often withlittlerain,anapproachingcloudof debrisorcloudrotationandarumbling quickly gettoshore.Boatswithcabinsoffer a safer environment, butit’sstill not ideal damage swathofaboutsixkilometresinlength storms leave a path ofdestructionintheirwake – theaverage tornado causes a actually occurs and donotgetoutiftherearedownedpowerlinesnearby interior, ground-floor roomsuch asabathroom,closet or hallway interior, peaking inlateJuneorearly July storm informationespeciallywhenweatherconditionsarerightforgeneratingatornado • • • • • • • • • • • If youareoutside: • • • • If youareattheoffice or in anapartmentbuilding: • If noshelterisavailable, then lie down inaditch,away from theautomobileormobile with astrongfoundation Take shelter elsewhere-suchasabuilding Go to the nearest sturdy building or shelter immediately.Mobilehomesdonotoffer Go totheneareststurdybuilding Watch outforflyingdebris Don’t gounderanoverpass or bridge.You’resafer in alow,flat area Don’t openwindows In all cases, stay away from windowsandoutsidewalls and doors — useyourarmstoprotectheadandneck Get underasturdypieceoffurniture If youcan’tgetinside,lieflat in aditchorlowlevel and cover your headwith Don’t waituntilyouseethetornadotogetinside Seek shelterimmediatelyifawarninghasbeenissued Take cover underasturdystructure Do notusetheelevator and stay away from windows Take hallway shelter inaninner or room,ideally in thebasementorgroundfloor If youdon’thaveabasement,gotoroomonthelowestlevel of yourhouse—away Avoid buildingssuchasgymnasiums,churchesandauditoriumswithfreespanroofs home happen inmobilehomes) much protectionfromtornadoes(morethan 50percentofall deaths fromtornadoes hands between youandtheoutside from windows,doorsandoutsidewalls. a roomwithasmanywalls Find as possible (these roofsdonothavesupportsinthemiddleandmaycollapseifatornadohitsthem)

PAGE 12 TYPE OF EMERGENCIES PAGE 13 • • • • • • • your home: Before re-entering • • • If yousmell gas: • • If yourhomeorfamily is affected by thetornado,youshould: After thetornado… • • Report anyemergency situationstothelocal police orfiredepartment Drive carefully and watchfordebris,damaged bridges/roadsanddanglingwires Turn off your caroranygas/diesel powered equipment Leave the house.Call 9-1-1 Immediately openwindowsanddoors cigarettes oranyotherlitmaterial Extinguish Call thetoll-free,24-hour,localgascompanyemergencynumberyouseeona Check for blown fuses and look for short-circuits in your home wiring and equipment Check forblownfusesandlook in yourhomewiring for short-circuits provided toyoubyyourlocal Follow instructions gascompany andlocal emergency Move as far away from theleak as possible(asafeofthepotential position upwind Check forgasleaks in yourhome Monitor local media reportsforadviceandtofindoutwhereassistance is available In all cases, get asclose to thegroundaspossible,protectyourheadandwatchout If youaredrivingandspotatornadointhedistance,trytogetnearbyshelter line marker — Ifaproblemexists,call your utilitycompany responders leak site) by atornado’swinds for flyingdebris.Smallobjectssuchas sticks canbecomelethalweaponswhendriven • What youshouldn’tdo: • • • At home and extremeheat. number ofpeoplekilledbyhurricanes,tornadoes,floods, lightning Winter stormskillmorethan100peopleevery year in Canada.Thatismorethanthetotal Winter storms • • • • Winter storms Trained emergencyresponsecrewswillarrivetodeal with anyleaked material and Check withyourlocal government forcounsellinginformationtohelpcopewiththe Notify yourinsuranceagentorbrokerifpropertyisdamaged When awinterstormisforecast, check forweather cell Do notturnonoroffthatmaycreateaspark, phones, pagers, including anything Do notsmokeorlightamatch source that couldbeapotentialignition Do notstartyourcaroranyequipment have comefromagaslineleak or vapourcloudthatmight Do nottouchanyliquid repair thegasline emotional traumaassociated with disasters website: weather.gc.ca/canada Canada updates fromyourradio,TV,orEnvironment flashlights, keyless entry remotes,vehiclealarms, and lightswitches

PAGE 14 TYPE OF EMERGENCIES PAGE 15 • • • • • • • • • • • • • Fireplace andwoodstove safety • On afarm Regularly check yourappliance forcorrosionorruststainsontheoutershellofametal dress for When awinterstormhits,stay indoors. Ifyoumustgototheoutbuildings, Ensure thatfireplaces are ingoodworkingorderandsufficientfuelisonhand Protect floors and walls from heatandsparks – always screen use aproperlyfitting Watch forsmokecomingintotheroom Install araincaponmetalandmasonrychimneys Check seals on gasfireplaces for leakage Check walls for excessive heat Check forcreosoteandsootbuildup which You mayalso want tostringalifelinebetweenyourhouseandanyoutbuildings Check stovepipesandconnections,ensurethatall screws areinplace and look for Inspect andcleanyourchimneyregularly for properuse Follow the manufacturer’sinstructions If youareonafarmwithlivestock, bring theanimalsintobarn.Make sure they and darkstainsorwhite powder chimney, bulgesorcorrosioninitsliner,loose bricks, crumblingmortar,brokenliners, have hoods;wearmittens) the weather(outerclothingshouldbetightlywoven,water-repellent;jackets should Keep combustiblesaway from fireplaces. Handle hotasheswithcare the storm you mayhavetogoduring dark staining or whitepowderatevery dark stainingjoint–thiscouldbeasignofchimneytrouble have plentyofwaterandfood • • • • • • Road safety: • • During: • • Before: In yourcar Keep watchfortrafficorsearchers In general,itisagoodideatokeepmoving to avoidfallingasleep. If youdotryto To keepyourhandsandfeetwarmexercisethemperiodically You can run the car engine about 10 minutes every about 10minuteshalf-houriftheexhaustsystem You canrunthecarengine If youdonotalready have acellphone,youmaywanttooneinyourcarfor Drivers are often confused and frustrated when approaching and waiting at non- Drivers areoftenconfusedandfrustratedwhen approachingandwaiting the windowslightlyonshelteredside,away Keep freshairinyourcarbyopening If yourcarisstuckinawinterstorm,remaincalm and stay in yourcar Keep yourgastankalmost the winterand full during Have an emergencykitinyourcar bitter coldcankill shovel the snowfromaround yourcaravoidover-exertingyourself as shovellingand carbon monoxidefumes) make sureitisnotblocked with snow(remember,youcannotsmell potentially fatal is workingwell. Beware ofexhaustfumesandcheckthepipeperiodicallyto someone knowyourroute,departure,andestimatedarrival time the dayandlet a snowstorm,dosoduring emergencies. Ifyoumusttravel during functioning traffic light intersections functioning from thewind washer fluidandgaslineanti-freezeonhand have extrawindshield

PAGE 16 TYPE OF EMERGENCIES PAGE 17 Extreme heat • Extreme heat • • • Rules ofafour-way stop: industrial sources levels with high of airpollutionfrom transportationand threat ofpoorairqualitywhenextremeheatcombines the summermonths,thereisadded In Ontario,during prolonged periodofexcessively hot weather and pets.Aheatwave with chronicdiseases or medicalconditionsisdefinedasa Extreme heatorwaves can beparticularly dangerousforchildren,seniors,people a normalcoretemperature to maintain evaporation isslowed and thebodymustworkharder humidity, In extremeheatandhigh the body’sinternalthermostatproducesperspirationthatevaporates and cools the body. the humanbodybeyonditslimits.Undernormalconditions, Heat canharmbypushing Shortly after a power outage,stopsignsmaybetemporarilyplacedatmany If two or more vehicles stop at the same time then the vehicle on the right has theright If twoormorevehiclesstopatthesametimethenvehicleonright of way The firstvehicletoarriveandstophastheright becomes afour-waystopwhenthelightsarenotworking A trafficlightintersection designated trafficlightintersections of way • • activity. AQHIforecasts are postedatairhealth.ca time ofdaytobephysically active andwhentoreduceorreschedulestrenuousoutdoor The AirQualityHealthIndex(AQHI) helps peopleplanahead bylettingthemknowthebest • • Some measuresyoucan take in your hometoprepareforextremeheatinclude: Preparing forextremeheat: • • • When aSmogAlertisissued,tailoryouractivitiesaccordingly: Smog Alerts • and coolthebody the averageperson.Thehigherhumidex,harderitisforperspirationtoevaporate temperature andhumidityintoonenumbertodescribehowhot,humidweatherfeels and thehumidexvalueisexpectedtoreach40°Cormore.Thecombines A heatwarningisissuedwhenthetemperatureexpectedtoreach30°Cormore Canada issuesheatwarnings: the summermonths,Environment During Most “smogdays”inOntariooccurbetweenMay and September Install window airconditionerssnugly; insulateifnecessary & ClimateChangeprovidescurrentair In addition,theMinistryofEnvironment Cover windows that receive morning or afternoon sunwithdrapes,shades,awningsor Cover windows thatreceivemorning talk to yourphysicianaboutadditionalways If youhaveaheartorlungcondition, to Avoid exercisingnearareas of heavy traffic Avoid orreducestrenuousphysicaloutdooractivities Canada issuesaheatwarning York RegionissuesheatadvisorieswhenEnvironment elevated smog levels are forecast to occur quality informationandissuesSmogAlerts for affected areas of theprovincewhen blinds, whichcanreduce theheatthatentersahome protect yourhealth for thearea

PAGE 18 TYPE OF EMERGENCIES PAGE 19 • • • Potential powersupplyemergencyinextreme heatandhumidity • • • • an extremeheatorwave emergency: What youcandoduring • • • risk toourpowergrid. Electricity SystemOperatormayissueaconservationappeal to decrease Independent the available, creating theriskofrotatingblackouts or largescale power outages.The significantly. Theincreaseddemandcouldpotentially exceedthesupplyofelectricity the demandonour powergridcanincrease periods ofextremeheatandhumidity During Eat well-balanced, light andregularmeals that don’tneedtobecookedinanovenor Take cool showersorbathsuntilyoufeel refreshed family and olderfamily Frequently visitneighbours, members, especially those whoare If your home is not air conditioned, consider spending the warmestpartofdayin consider spending If yourhomeisnotairconditioned, clothing madeofbreathablefabrics Wear loose-fitting,light-colouredandlightweight is notavailable, stay Stay indoorsasmuchpossible.Ifairconditioning on the Weather-strip doorsandwindowstokeepcool air inside ducts forproperinsulation Check airconditioning Install temporaryreflectors,suchasaluminumcoveredcardboard,toreflectheat Drink plentyofcoolliquids,especiallywater,beforeyoufeelthirstytodecreaseyour on thestove to makesuretheyarecool and hydrated chronically illordonothaveairconditioning other community facilities other community malls, such aslibraries,movietheatres,shopping and public buildings air conditioned lowest floor, out ofthesun risk ofdehydration back outside • • • • • • • • • • • • • a heatwave: Energy conservationduring Vacuum pools once aweekratherthandaily Keep refrigeratorandfreezerdoorsclosed as much possible Avoid using heat producing small Avoid usingheatproducingappliances(toasters, the day hair dryers) during Dry wetclothesoutdoors off-peak Shower, rundishwasher,washeranddryerduring energy hours Prepare meals that donotrequireyoutousethestove or oven Turn off lights, computers,stereos, televisions etc.whennotbeingused with fluorescentlights Replace incandescent lighting the daytohelpkeepheatout Close blinds andcurtainsduring Use ceilingfans or fansinsteadofairconditionersonlyin,nexttoanopenwindow conservation appeals temperature during to ahigher Set yourcentralairconditioning Use aprogrammablethermostattoadjustthetemperatureofyourhome when youarenothome Adjust orturnoff your airconditioner Avoid using pool heaters requiring electricity Avoid usingpoolheatersrequiring especially peak energyhours during so heatcanexhausttotheoutside

PAGE 20 TYPE OF EMERGENCIES PAGE 21 • • • • • • • • • Before the powergoesout: POWER OUTAGE Install surgeprotectorsinyour Have several coolers or icechestsonhand If youhaveanelectricgaragedooropener,make sure there Portable can beuseful.BUT, itis stoves, lamps, andothercampingequipment Outdoor andcharcoal barbecues shouldNEVERbeusedindoors,asthey areafire Have at least one traditional(corded)telephoneinyour home,as most cordless “Glow sticks”areanothersafe alternative lightsourceforchildren Some rechargeable flashlights willautomatically turn onwhenthereisapowerfailure Have emergency lightsources(flashlights, batteries, rechargeable flashlights) in home entertainment systems home entertainment such ascomputersand equipment home tosafeguard valuable electronic event ofalong-termpoweroutage a supplyoficeforfoodstorageinthe (inexpensive Styrofoam coolers will work), to operate the door without power to operatethedoorwithout is anemergency,release handle inplace and learnhow use suchasachafingdish fuels release (Liquid must beratedforindoor combustible vapours). This equipment important tostorethemandtheirfuels in ashedorgarageseparate from yourhouse. CAREFULLY andaccordingtomanufacturer’sinstructions and safety hazard, andcanrelease deadly carbon monoxide.PLEASEHANDLETHESE models will not work during a poweroutage models willnotworkduring (an excellent resource forhallways and children’s rooms) bedrooms all major roomsofyourhousesuchasthekitchen,hallways, family rooms, and • • • • • • • • When powerisrestored: • electricity either,thenyouknowtherehasbeenapoweroutageinyourarea don’t have breaker has beentrippedorifafuseblown.Ifyourneighbours main circuit electricity, checkthemainfuseinyourelectricservicepanelorboxtoseeif have power.Ifyouaretheonlyhomewithout First checktoseeifyourneighbours a poweroutage: During • If youlightcandles, candles unattended use candleholdersandNEVERleave burning Make sure youhaveatleast one vehiclewithnoless than half a tankoffuel;gas Replace you mayhave usedsoyouare any itemsfromyourEmergencyKitwhich Don’t forgettoresetyourclocks, timers andalarms Check yourfridgeandfreezertoensurethey areback on; discard anyspoiledfood If youleavetheoutage,ensureyouroven,stove, and all your homeduring other heat- in your If youareonhomeoxygenorhaveanyotherlife-sustainingequipment Turn ononlythemostessentialappliances first togivetheelectrical system achance Turn off all major non-essential appliancessuchasyourelectricrangeandwasher/ Know wheretofindeachutilityshutoff – electricity,waterandgas.Knowhowtoturn pumps areelectricallyapoweroutage operated andgasstationswillshutdownduring prepared forfutureemergencies restored the riskoffirewhenpoweris This minimizes appliances areunplugged. producing plan intheeventofapoweroutage contingency home, contacttheserviceprovider(vendor) to learnthedetailsoftheiremergency to stabilize. Wait 10 to 15 minutes before reconnecting other appliances to stabilize.Wait1015minutesbefore reconnecting them off prevents injuryorfire power isrestored;turning dryer. Appliancesandtools left switched onwillstartupautomatically when your each utilityoff, and makesureyouhavethepropertools to dosoclose at hand

PAGE 22 TYPE OF EMERGENCIES PAGE 23 • • • • • • • • Generator safety: • home appliances. There areseveral safety considerations foranyoneusingageneratorwhenpowering The safe application ofpowertoyourhomeisachievedsimplybyusingaquality NEVER feedpowerfromyourportable generator intoawall outlet. Thiscauses a very NEVER add fuel to your generator when it is running and always store additionalfuelin NEVER addfueltoyourgeneratorwhenitisrunning Keep thegeneratordryandalways operate itonalevel surface An opendoororwindowwillallow dangerous exhaustfumestoenterthebuilding Properly locate the generatoroutdoorsaway operation supply offreshairforpropercoolingduring A generatorneedsanunlimited Never operateaninternalcombustionengineinsideyourhome,basement,garageor Always read theowner’smanualbefore operating yourportable generator forback-up appliance thatyouwanttopower extension cordandsurgeprotectedpowerstrip fromthegeneratordirectlyto causing severe damage toyour portablegenerator dangerous situationwhenpowerisrestored,as it canfeeddirectlyintoyourgenerator approved gasolinecontainers ventilation iscritical Since combustionenginescreatecarbonmonoxide,whichcanbelethal,good on allthetop) sides (including of threetofourfeetspacing any otherenclosedarea. A generatorneedsaminimum power fromdoorsandwindows • • • • • • • • • • • General prevention: • • For moreinformationcall: system strong. help keepyourimmune alcoholic drinks andbeingtobacco-free Limiting will also overall your stress will helpyoumaintain good health. enough restand exercise, andmanaging well, getting Eating In case of ahealthemergency: contaminants intheair,foodorwater. Health emergenciesmaybecausedbythespreadofcommunicablediseases and Contact yourhealthcareproviderifyoufeel you mayhavebeenexposed to the to visityork.ca Continue forup-to-dateinformation Regularly clean anddisinfectcommonlytouchedsurfaces Cover your noseandmouthwithatissueifyousneezeorcough If soapandwaterareunavailable, use an alcohol-based hand sanitizer Wash handsfrequentlyandthoroughlywithliquidsoapwater Stay homeifyouareilltopreventspreadingdiseaseothers Keep upwithyourimmunizations These directions are usually announced through the mediaandpostedonYork These directionsareusually announced through Follow directions providedbyPublicHealthandtheChiefMedical Officer of Health infectious diseaseorcontaminantofconcernandarenotfeelingwell Region’s websiteatyork.ca Visit york.ca TTY 1-866-252-9933 York RegionHealthConnectionat1-800-361-5653

PAGE 24 TYPE OF EMERGENCIES PAGE 25 If youareatrisk • Be preparedforflooding FLOODS • • • • • of emergencyresponseauthoritiesifaflood warning hasbeenissuedforyourarea: your family and propertyareprotected.Bepreparedtofollow the advice andinstructions take precautionstoensureyou, When authoritieshaveadvisedyouflooding isimminent, precautions tohelppreventorlessen the effects of flooding: Homeowners, rentersandbusinessescantakethefollowing flood damage. ahead andtakingsensibleprecautions,youcandoyourparttominimize By planning protect ourhomesandfamiliestothegreatestextentpossible. flooding, butthefirstlineofdefenceisindividual.Eachushasaresponsibilityto in termsofhumanlives and suffering.All governments worktoreducetheimpactsof Flood damagecostsCanadiansmillionsofdollars of annually, tosay the cost nothing properly discarded. health. Itemsthathavebeenincontactwiththefloodwaters need tobehandledand/or the riskofflooding.Flood-contaminatedwatercancarrydiseases that canimpacthuman patterns, moreextremestorms,andrapidsnowmeltduetoclimatechangecanincrease People rainfall who liveinlow-lyingareas are atagreaterriskofflooding.Changing Assemble a72-HourEmergencyKit Move electrical and otherbelongingsto furniture, appliances,livestock, equipment Have emergency food,waterandmedicalsupplies onhand Review yourinsurancepolicytoensureyouareadequately covered. Make sure you Check toseeifyoureaves troughs, culverts anddrainageditchesareclear Check yoursumppumptoseeifit’sworking;haveaback-up higher levels higher have sewerback-upinsurance • • • • On theroad… Evacuation • • • • of your family or those that might have torescueyou. of yourfamily or thosethatmight the warning couldjeopardizethesafety then doso.Ignoring If youareadvisedbytheauthoritiestoevacuate your home, If youarecaughtinfastwatersand rising Roads maybewashedaway or covered with water. Travel flooded areas through only ifabsolutely necessary Follow the routesspecifiedbyofficials. Don’t takeshortcuts.Theycouldleadyoutoa Follow evacuation directivesimmediately Have sandbags readytouse Remove toiletbowlwaterandplugbasementsewerdrainsconnection Remove orseal hazardous productslikeinsecticides and yourpassengers your carstalls, leave it andsave yourself take adifferentroute If youcomeacross a barricadeorflooded road, blocked or dangerousarea

PAGE 26 TYPE OF EMERGENCIES PAGE 27 • • • • • • • • • • Returning home Returning • the followingprecautions: hazard. Donotreturnhomeafter a flood until local have deemeditsafe. authorities Take heavily contaminated withsewage and otherpollutantsthatcanposeaserioushealth your home afteraflood. Flood watermaybe Care shouldbetakenwhenre-entering Check yournewspaperorlistentoradio ortelevisionforinformationabouthelp For instructions on howtodisinfectwells and cisterns,contacttheYorkRegion For instructions Dispose ofall contaminated food Contact yourlocal heating repaircompanytoinspectyourfurnaceandchimney authorities stateitissafe Do notenteryourhomeuntilmunicipal to doso Do notusewetappliancesormotorsunlesstheyhavebeenservicedbyaqualified Wear rubbergloves, rubber bootsandprotective eyewear when cleaningup Using adrypieceofwood,turnoff the electricity atthemainbreaker or fusebox If yourbasementisfull of water,draininstages,aboutathirdthevolumewater Use aflashlighttoinspectfordamageinsideyourhouse.Donotstrikematchoruse Before entering a flooded building, check forfoundationdamageandmakesureall a flooded Before building, entering that maybeprovided Community and HealthServicesDepartment(HealthConnection 1-800-361-5653) Community electrician per day (draining too quicklycanstructurallydamageyourhome) per day(draining an openflame porch roofs and overhangsaresupported • • • • • • • • • • • • • DO... Emergency clean-uptipsforwaterdamage Do’s and don’ts Wash andwipe/scruball affected or flooded surfaces with unscenteddetergentand Any materials left onyouryardorpropertyfromthefloodwater should beremovedas Freeze valuable books and documentstoretardmildewgrowthuntildryingcanbe Open drawers and cabinet doors for interior drying, butdonotforce open stuck Open drawersandcabinetdoorsforinterior tops Remove lamps, telephones anddecorativeitemsfromwetfurniture Transport computerstoadryenvironment,removecases and blowdry with Stay outofroomswhereceilingsaresaggingfromretainedwater Remove saturatedrugsandcarpetswhenhardwoodfloors Remove standingwaterfromflat surfaces and blotting by sponging Discard anymedicationsthathavecomeincontactwithflood waters Clean opencutsexposed to flood water withliquidsoap,potableandapply Avoid contactwithflood waters toreduceyourexposurepollutants.Ifyouaregoing Ventilate wetareas water. Rinseandrepeatprocess as required soon aspossible performed drawers ordoors low-pressure air antibiotic ointment. See medicalattentionas required ointment. antibiotic to beincontactwithflood waters, wearboots,aface mask and rubbergloves

PAGE 28 TYPE OF EMERGENCIES PAGE 29 • • • • • • • • • water supply Drinking • DO NOT... • It isextremely important toclean,disinfectandpossibilityreplace materials that have Water sample bottles and instructions for disinfecting your for disinfecting Water sample bottles andinstructions Flooding canposeapotentialhealthrisktohomeownersbecausebacteria,mouldand It is recommended that wells used for drinking water, It isrecommendedthatwells used fordrinking interiors: mildewandexpandedmoisture Use heattodryclosed building Use faulty extension cordsinpoorcondition Leave wet fabrics in place; space them apartanddryassoonpossible mattresses, box springs, Articles suchasinsulationmaterials,particleboardfurniture, Wells that havebeenflooded should betestedforbacteriaand Operate televisions,vacuumsorotherapplianceswhilestandingonwetcarpets two days, Soiled carpetingorupholsteryshouldbethoroughlycleanedanddriedwithin been damagedbyflooding water sample bottles and instructions for disinfecting wells for disinfecting water sample bottles andinstructions to obtain well by contactingYorkRegion’sHealthConnection other micro-organismsmaybepresent after floodwaters recede have beenflooded, which bedisinfectedand tested damage mayresult stuffed toysandpillowsthathavebeenwaterdamaged,shouldbediscarded found tobesafe before water fromthewell is consumed floors, especially not onwetconcretefloors. Serious injurymayresult or thrownaway ______Notes:

PAGE 30 TYPE OF EMERGENCIES PAGE 31 ______Notes: EXPECT THEUNEXPECTED–PLANFORIT BEFORE WHAT TO DO • • • • When youareprepared, youbecomepartofthesolution. an emergency. prepared andunderstand yourresponsibilitiesduring preparedness. Planto beself-sufficientforatleast 72 hours.Itisimportantyouare Every residentofYorkRegionhasaresponsibility whenitcomestoemergency of theeventwhentheymayneedtofocustheir efforts elsewhere. that thelocal responders maynotbeable to reachyouimmediately orintheinitialstages disaster-relief organizations willbetheretoassistyou–but it’simportanttoremember local When anemergencyoccursinourcommunity, government and non-government But experiencetells us thathereinYorkRegionwecouldexperience: In everyday life, alarge-scale emergency ordisasterseemslikearemotepossibility. overwhelm normalemergencyservices. An emergencyordisasterisanevent(s) that affects a largenumberofpeople andcan neighbourhood. to donext.Itcanconfineyouyourhomeorworkplace or force you toevacuate your leaving littleornotimeforyoutoplanwhat warning, An emergencycanoccurwithout Human healthemergenciesorheat Hazardous chemicalspills or releases Severe weather Power outages AN EMERGENCY AN

PAGE 32 BEFORE AN EMERGENCY PAGE 33 MAKE APLAN family every six months. After creatingahouseholdemergencyplan you shouldtakethetimetoreviewitwithyour plans atyourworkplace, school oranywhere else you andyourfamily spend time. Emergencies mayoccurwhenyouareaway from home,sofindoutabout emergency a declaredemergencywhereyoucanaccess information. also have emergencyhotlinephonenumbersinplace stations. Somemunicipalities during and regionalwebsitesbroadcast posted onmunicipalGTA radio andtelevision Notification andupdatesofemergenciesthatoccuranywhereinYorkRegionwillbe addresses are listedintheResourcessection ofthisguide. website formoreinformationontheemergencyplanyourarea. Numbers andwebsite and afteranemergency.Contactyourlocal municipal office, or visityourmunicipality’s the roles and responsibilitiesofmunicipalofficials and firstrespondersbefore, during in YorkRegionhasanEmergencyResponsePlanplacethatdetails Each municipality event, andplansthatmayalready be inplace to dealwiththeseevents. emergencies thatmayaffect in YorkRegion,howyou’llbenotifiedofan the communities Before creating a householdemergencyplan,usethisguidetolearnaboutthetypesof faced with anemergency canreducefear, anxiety andlosses. what todowhen have ahouseholdemergencyplan.Beingpreparedandunderstanding you inapositiontorecover more quickly.Thatiswhyitextremely important foryouto and put what to dowhendisasterstrikeswillhelpyoubettercontrolthesituation Knowing • • • • • • • • • • • • Steps totake in creatingahouseholdemergencyplaninclude: Keep asmall amount ofcashathomeinasafe place where youcanquicklygain Review propertyinsurancepoliciestomake suretheyarecurrentandmeetyourneeds Take a BasicFirstAidandCPRclass. These areoftenavailable your local through Choose afriendorrelativethatall family members will call if separated(itisoften Every family member shouldknowhowandwhentodial9-1-1getemergency If there’sbeenamajordisaster,usethephoneonlyifit’sabsolutely necessary. Post emergencycontactnumbersnearall telephones Learn howtoturnoff the water,gasandelectricityatmainswitches Plan how yourfamily an out-of-town would stayincontactifseparated by identifying Draw afloor plan ofyourhomeandmarktwoescape routes fromeachroom(if Discuss howyouandyourfamily will respondtoeachpossibleemergency Meet withhouseholdmembersanddiscussthedangersofpossibleemergencyevents access to itincase of anevacuation (type ofcoverage, amount of coverage, hazards covered) branches oftheCanadianRedCrossorSt. Johns Ambulance organizations suchas the YorkRegion municipal recreationdepartment,orthrough easier to call out-of-province during an emergency than within the affected area) an emergencythanwithin easier tocall out-of-province during assistance Emergency responderswillneedall available lines local gas utilitytorestoreservice.NEVERattemptgasserviceyourself) (Note: ifforanyreasonyoudoturnoff natural gasservicetoyourhome, call your contact suchasafamily friend, auntetc possible) and identifyameetingplace in yourcommunity

PAGE 34 BEFOREBEFORE ANAN EMERGENCYEMERGENCY PAGE 35 • • • Keep family records (passports, birth certificates,etc.)inawaterandfireproof safe Make arrangements forpets.Petsarenotalways permitted inemergencyshelters. If anymembersofyourhouseholdhavedisabilitiesorspecialhealthconsiderations, and/or scanandsave important documentsonaflash drive Service animalsforthosewhodependonthemareallowed emergency you mayhavetotakeadditionalstepsensuretheircomfortandsafety in an • • • • • • • Develop an escape plan: Practice it! be readytogetoutfast. In afireorotheremergency,youmayneedtoevacuateonmoment’snotice.Youshould Develop aHomeEscapePlan Next, useadifferent,colouredpentodrawbrokenlinechartingatleast two escape Practice emergencyevacuationdrillswithall household membersatleast twice ayear If yourhomehasmorethantwofloors, use anadditionalsheetofpaper Indicate thelocationofemergencysupplies(72Hour-EmergencyPreparedness Kit), Mark aplaceoutsideofthehomewherehouseholdmembersshouldmeetincase Be suretoincludeimportantpointsoutsidesuchas garages, patios,stairways, Draw afloor plan ofyourresidence.Usingablack or bluepenandthegridon routes fromeachroom when youchangeyourclocks and batteriesinbatterypoweredsmoke alarms points smoke alarms, fire extinguishers, collapsible ladders, first aidkitsandutilityshutoff elevators, driveways and porches following page,showthelocationofdoors,windows,stairways, and largefurniture of fire

PAGE 36 BEFORE AN EMERGENCY PAGE 37 • • • • Emergency kitsupplies: • To prepareyourkit: most likely need during an evacuationineasy-to-carry most likely need during container. and specialitems.Keep theitemsthatyouwould and supplies,clothingbedding, There aresixbasicsyoushouldstockinyour home:water,food, first aidsupplies,tools of foodandwater. and outsidesources home tosurviveonyourownforatleast utilities three days without Prepare for adisaster before it strikes.Assemble a 72-hourEmergencyKittokeepinyour officials and/or reliefworkers are able to help. for eachhouseholdtotakecareofitsownneedsuntilthedisasterabates, or untillocal for extendedperiods.Severeweatherorlong-termpoweroutagesmaymakeitnecessary Emergencies ordisasterscansometimesmakeitunsafeforpeopletoleave their homes MAKE AKIT Assemble your emergencykit Gather andstorethesuppliesthatarelistedinaneasily accessible area on themain Most oftheitemsyouwillneedarealready in yourhome As eachfamily has differentneeds,usethefollowingchecklistasaguide,revisingor Review thesuggestedchecklistonfollowingpagesanddeterminewhichtools and living floor of yourhome adding toitasnecessary to meettheneeds ofyourfamily and waterforthreedays power andoutsidesourcesoffood supplies yourfamily would needtosurvivewithout

PAGE 38 BEFORE AN EMERGENCY PAGE 39 Checklist Include aselectionof the following foods: Food Water Possible containers include: (also see PreparinganEmergencyFoodSupply): Store purificationtabletsorchlorinebleachandaneyedroppertodisinfectwater Keep atleasta3daysupplyofwaterforeachpersoninyourhousehold preparation/sanitation) Store 4litresofwaterperperson/perday(2fordrinking,2food A duffelbag A backpack A large,coveredstoragecontainer Foods forinfants,elderlypersonsoronspecialdiets High energyfoods(peanutornutbutter, jelly, crackers,granolabars,trailmix) Staples suchas:sugar, salt,pepper, spices,coffee,teaandcereal Canned juices,milk,soup(ifpowdered,store extrawater) andvegetables Ready-to-eat cannedmeats, fruits are compactandlightweight If youmustheatfood,packcannedfuelorothersource.Selectfooditemsthat water Select foodsthatrequirenorefrigeration,preparationorcookingandlittle Store atleasta3daysupplyofnon-perishablefood (Also see Preparinganemergencywatersupply): First AidKitmayinclude: laxative, antihistamines forallergicreactions) medication,antacid (i.e.painrelievers, anti-diarrhoea Non-prescription drugs Small (hand)cleantowelssealedinaplastic bag Vinyl gloves(2pair) Cleansing agent/soap sizesofsafetypins Assorted Tube ofpetroleumjellyorotherlubricant Tongue depressor(2) Thermometer Antiseptic towelettes Moistened towelettes Rubbing Alcohol Heat Packs Tweezers Scissors 3 inchsterile,rollerbandages(3rolls) 2 inchsterile,rollerbandages(3rolls) Triangular bandages(3) Hypoallergenic adhesivetape 4 inchsterile,gauzepads(4to6) 4 inchsterile,gauzepads(4to6) sizes Sterile, adhesivebandagesinassorted First AidManual

PAGE 40 BEFORE AN EMERGENCY PAGE 41 Tools and supplies Personal care items Paper, pencil Plastic storagecontainers Aluminum foil Matches (waterproofcontainer)oralighter Compass Pliers Duct tape Fire Extinguisher(smallcanister, ABCtype) Manual canopener, utilityknife Cash, creditcards Flashlight, extrabatteriesand/orcrankflashlight operatedradio,extrabatteriesand/or crank radio Battery Paper cups,platesandplasticutensils Lip balm,sunscreen,insectrepellent Razor, shavingcream Toilet paper, towelettes Deodorant Cotton swabs Soap andshampoo Feminine napkins Toothbrush, toothpasteanddentalfloss Clothing andbedding Warm clothing; jacket,hat,glovesandscarves Blankets orsleepingbags Rain gear Sturdy shoesorworkboots(couldbebroken glass,downedtrees,wateretc.) underwear, socks) shirts, Include atleastonecompletechangeofclothing andfootwearperperson(pants, An extrasetofcarandhousekeys Camp stove Emergency heatsource Corded telephone Emergency blanket andfuel,candles Lantern Hammer andnails;crowbar Household chlorinebleach,unscented Plastic bucketwithtightlid Plastic garbagebags,ties(forpersonalsanitationuse) Liquid detergent Map ofyourcommunity Plastic sheeting Whistle offhouseholdgasandwater Shut-off wrenchtoturn Medicine dropperforwaterdisinfectantdrops Sewing kit

PAGE 42 BEFORE AN EMERGENCY PAGE 43 • • • • • • For childrenandadults For baby Special items • • • • • • • cup to give infant formula as they are easier than sterilizing bottles. cup togiveinfantformulaas they areeasierthansterilizing it maybesafer with waterthathasbeenboiled.Ifthechildisoldenough,touseanopen concentrate formulas cannot besterilized.Powderedinfantandliquid need tobemade For infantsunder4monthsofagetheriskillnessisincreasedifbottlesandnipples formula in your emergency kit. If youbabyisunder9monthsoldandnotbreastfeditimportanttohaveinfant with disabilitiesorchronicillnesses. Remember family members withspecial needs, suchas infants, elderly, and/or persons Entertainment – games andbooks Entertainment Hearing aidsandbatteries Extra eyeglasses Denture needs Contact lenses and supplies seven daysupply) Medication (prescription,non-prescription, Toys seven daysupply) Medications (prescription,non-prescription, Baby clotheswithextralayersonseason of clothingforwarmthdepending Hand sanitizer Diaper wipes Diapers Baby food Important family documents Medic alert bracelet Medic alert photosoffamilymembersincaseyouareseparatedanemergency Current deathcertificates) marriage, Family records(birth, telephonenumbers ofvaluablehouseholdgoods,important Inventory Credit cardaccountnumbersandcompanies Bank accountnumbers socialinsurancecards,healthimmunizationrecords Passport, Wills, insurancepolicies,contracts,deeds,stocksandbonds documentsonaflashdrive. and/or scanandsaveimportant etc.)inawaterandfireproofsafe certificates, birth Keep familyrecords(passports,

PAGE 44 BEFORE AN EMERGENCY PAGE 45 Car Kit consider: Every drivershouldcarryasurvival kit intheirvehicle.Herearesomeimportantitemsto First aidkit duct tape ratchet socketset,adjustablecorench,Vice-Grip pliers,rollsofelectricaland head(□),andaTorx head(*),pliers,smallhammer,Robertson utilityknife, Tool kit,includingagoodqualityscrewdriversetwithflathead,Philips() A flashlightandsparebatteries thatyour vehiclerequires anassortment Spare fuses.Carry A tiregaugeforcheckingtheairpressureinyourtires A plug-inaircompressorand/orpuncturesealgels Shovel andaxeorhatchet Emergency foodpack(non-perishablefood,bottledofwater) are spinningonice Sand, saltorkittylitterduringwinter. Thiscomesinhandywhenstuckandwheels when using) directions Emergency flaresand/oremergencytriangles(followmanufacturer’s An approvedcontainer(empty)abletoholdup4litresofgasoline Rags forwipingdipstickssofluidlevelscanbecheckedproperly transmission oil,powersteeringfuel,brakefluid,anti-freeze) Vehicle fluids(i.e.windshieldwasherfluid,gas-lineantifreeze,motoroil, Booster cables Cell phone

Drive carefully. Keep yourgastankatleast half full. Always remember tokeepyourvehicleservicedregularly. Fire extinguisher(ABCtype,2lbs) Ice scraperandbrush Road maps An emergencycandleandcampingmatches A blanket;emergencyfoilblanketsarebest

PAGE 46 BEFORE AN EMERGENCY PAGE 47 • • • • • Short-term foodsupplies Preparing an emergencyfoodsupply • • • Storage tips • Special considerations foods you normally keep onyourshelves. The easiestwaytodevelop a three-daystockpileistoincreasetheamount ofbasic days. be disruptedtemporarily.Youshouldprepareafoodsupplythatwilllast at least three an emergency, access There isapossibilitythatduring to foodsupplysourcesmay Use foods before they gobad,andreplace them withfreshsupplies,dated ink Inspect all food for signsofspoilagebefore use Empty openedpackages of sugar,driedfruitsand nuts intoscrew-topjarsor Wrap cookiesandcrackers containers in plasticbags,andkeepthemairtight Individuals withspecial diets andallergies will needparticularattention,as Open foodboxes or canscarefully so thatyoucanclose them tightlyafter Keep foodcovered at all times Keep foodinadry,coolspotthehouse,darkarea if possible needs andtaste.Tryto As youstockfood,takeintoaccountyourfamily’s unique or marker.Place new itemsat thebackofstoragearea and olderonesinfront airtight cans toprotectthemfrompests airtight babies, toddlersandtheelderly each use Foods thatrequirenorefrigeration,preparationorcookingarebest include foods that theywillenjoyandarealsoincalories and nutrition. high

• • • • • • • • • and conditions): Longer termstorage(inpropercontainers • • • • • Don’t storelongerthanoneyear: • • • • Don’t storelongerthansixmonths: Here aresomegeneralguidelinesforrotatingemergencyfoods: Shelf lifeofstoredfood Powdered milk Bouillon products Soybeans Vegetable oil Non-carbonated drinks Dried corn White rice Salt Wheat Hard candy,chocolate bars andcannednuts Peanut ornutbuttersandjams(ifseal unbroken) Ready-to-eat cereals and uncookedinstantcereals (in containers) Canned fruits,fruitjuicesandvegetables Canned meatandcondensedvegetable soups Potatoes Dry, crispcrackers (in sealed container) Dried fruit(insealed container) Powdered milk(boxed)

PAGE 48 BEFORE AN EMERGENCY PAGE 49 • can, besuretoopenthecanandremove thelabel first Canned foods outofthecan.Ifyouheatitin poisoning. canbeeaten right Caution! Thecookingarea should besafely vented topreventcarbon monoxide • • For emergencycooking: How tocookifthepowergoesout • • and foodsupply Power disruption • • • Finally, begintousenon-perishablefoods and staples You canalso heat foodindoorsusingcandle warmers,chafingdishesandfonduepots Barbeque, charcoal grill orcampstove are foroutdooruseonly the numberoftimesyouopen Then usefoods from thefreezer.Tominimize First, useperishablefood and foods from therefrigerator Instant coffee, tea andhotchocolate Baking powder Dry pasta eat) forpossibly up totwodays foods will usually still haveicecrystals in theircentres(meaningthefoods are safe to freezer door,postalistofcontentsonit.Inwell-filled, well- insulatedfreezer, • • • • • Breastfeeding • When foodsuppliesarelow tips Nutrition • breastfeed by bringing you food and drinks so that you can nourish your baby. you food breastfeed and drinkssothatyoucannourish by bringing skin towithyour baby. Italso helps ifthepeoplearound yousupportyourefforts to between motherandbaby. Trytofindaquietplace where youcanspendtimecuddling Breastfeeding isimportanttothemother’shealth tooandcreates a special relationship and anti-bodiestopreventillness. food, water emergencies byproviding Breastfeeding protectsbabiesandtoddlersduring remember: your strength.So and immediatelyafteradisaster,itwillbe vitalthatyoumaintain During If your water supply is limited, try to avoid foods high in fatandprotein,don’t If yourwatersupplyislimited,trytoavoidfoods high If activityisreduced,healthypeoplecansurviveonhalf their usualfoodintakefor Limit your intake of foods and drinks containing caffeine your intakeoffoods and/or alcohol Limit anddrinkscontaining your strength Eat sufficientamountsoffood to maintain liquid toenableyourbodyfunctionproperly(twolitresaday) Drink enough Use cannedfoods, dry mixesandotherstaples in yourcupboard.Most of thesefoods Eat atleast one well-balanced meal each dayandsnack regularly on foods that are grain cereals liquid content and cannedfoods with high stock salty foods, since theywillmake you thirsty.Trytoeatsalt-free crackers, whole- special needs rationed safely, except forchildren,andpregnantwomen,diabeticsthosewith any foodformanydays. Food, unlikewatermaybe an extendedperiodandwithout and giveafeelingofsecurityintimesstress are easy to openandprepare.Familiarfoods are also important. Theycanliftmorale high in energy high

PAGE 50 BEFORE AN EMERGENCY PAGE 51 Preventing foodpoisoning • • • preparation offood.Foodsthatdonotrequire refrigerationare: can beeasily on thestorageand Food poisoningpreventedby following someguidelines For moreinformationcontact:york.ca infant feedinginemergencies. Rationale: themessage for relactationisalways present inanyinternationaldocumentre be fedinanothersafe manner whilebreastmilk supplyisincreasing. an emergency.Yourchildwillneedto breastmilk willhelpkeepyourchildhealthierduring the youngeryourbaby,soonerbreastmilkwillincrease.Evensmall amounts of your babytobreast,orexpress breastmilk atleast 10 to12timesaday.Ingeneral, it maybepossibletostillmakebreastmilk.Put to prepareformulaandwashequipment, are unabletoobtainasteadysupplyofinfantformula, or thereisalack of cleanwater they If motherswhoarenotbreastfeedingfacedinwhich with anemergencysituation enough toeat. they aregetting expressed breast milkas it iseasiertoclean.Keeptrackofyourbaby’sdiapersbesure It maybesafer to useanopencupthan abottletofeedaninfant with icepacks for about24hours. temperature foraboutfourhoursandinaninsulatedcooler your supply. Breastmilkcanbekeptatroom maintain express or pump(ifavailable) your breastmilkto If youareseparated from yourbaby,youcan cope withstress. Breastfeeding also releases hormones tohelpyou Bread Fruit Fresh vegetables

• • • • • • • • • • refrigeration foods properly without Storing • • • • • and eggs)aresafe, if storedproperlyandkeptatthefollowingtemperatures: Meat products(i.e.beef,poultry,fishandpork)dairy(cream,milk,cheese, A goodrulewhendealing withfoodis“whenindoubt,throwitout” Do noteatfoods that havecomeincontactwith flood water, Do notrefreezethawedfoods If apoweroutageoccurs,cover freezers withblankets Prevent meats from dripping on otherfoods by placing Prevent meatsfromdripping Keep rawfoods separate from preparedfoods Avoid foodpreparedwithmayonnaiseorfoods that havebeencookedandkept Food canbestoredincoolers if individually wrapped.Tokeepcooler at required Bacteria growsbestattemperaturesbetween5°Cand60°C Any meatordairyfoods kept atroomtemperature(4°Cor40°F)formore thantwo frozen at-18°C(0°F)orlower 4°C (40°F)orlower, Canned foods Flour Dried pasta sewage wateroraresmoke-damaged from afire for extrainsulation cause contamination) them onthebottomofcooler can (drippings without refrigeration without temperature, fill with iceorpacks and keepcoveredtohelpinsulate hours mustbethrownout

PAGE 52 BEFORE AN EMERGENCY Without power, a full upright or chest freezer will keep food frozen for about two days. A half-full freezer will keep food frozen for one day. Keep the door shut as much as possible.

The refrigerator will keep food cool for four hours, depending on the kitchen temperature and keeping the door closed as much as possible. Ice can keep food on the refrigerator shelves cooler. Check the temperature of the food to ensure that it is 4°C (39.2°F) or lower.

Washing hands properly before handling food is important in the prevention of food poisoning. Although it may seem basic, proper hand washing is not always practiced. Washing hands should take a minimum of 15 seconds.

Please follow these steps: • Wet hands with running water • Apply liquid soap in the middle of wet hands • Lather well, using vigorous friction by rubbing your hands together • Pay attention to your nails and between fingers and thumbs • Rinse hands thoroughly with running water • Pat hands dry with a paper towel • Turn taps off with paper towel

If a water source of any kind is not available, alcohol hand sanitizer is recommended — if hands are visibly soiled, use a moistened towelette to clean hands before using the alcohol hand sanitizer.

PAGE 53 Hidden watersourcesinyourhome Water: theabsolute necessity Preparing anemergencywatersupply Preparing an emergencywater supply • • • your home and draining the waterfrom thelowest faucet inyourhome. your homeanddraining faucet in on thehighest by turning To usethewaterinyourpipes,letairinto plumbing purify itfirst. As alast resort, youcanusewaterinthereservoirtankof your toilet(notthebowl), but your hotwatertank(maybediscolouredbut safe), and inicecubes. in yourplumbing a storedsupplyofcleanwater,youcanusewaterin If adisastercatchesyouwithout If suppliesbegintorunlow,remember: food preparationandhygiene.Storeatleast four litresperpersonday. mothers andpeoplewhoareillwillneedmore.Youadditionalwaterfor nursing least two litresofwatereachday.Hotenvironmentscandoublethatamount. Children, activity, dietandclimate.Anormally active personneedstodrinkat physical condition, upon age, water foreachmemberofyourfamily. Everyone’s needswilldiffer,depending top priorityinpreparingforanemergency.Youshouldstoreatleast a thee-daysupplyof Stocking waterreserves and learninghowtopurifycontaminatedwatershouldbeyour for days. interrupted be unabletogetfood,waterandtheelectricitysupplycould In adisaster,youmight You can minimize the amount of water your body needs by reducing activity and the amountofwateryourbodyneedsbyreducing You canminimize Drink theamountyouneedtoday,andtrytofindmorefortomorrow Never rationwater staying cool

PAGE 54 BEFORE AN EMERGENCY PAGE 55 How tostoreemergencywatersupplies Emergency outdoorwatersources • • • • are best.Youcanalso purchase food-gradeplasticbucketsor drums. may remaininthecontainer’s pores.Hardplasticcontainers,such assoftdrinkbottles, containers. Neveruse a containerthathasheldtoxicsubstances, becausetinyamounts Store yourwaterinthoroughlywashedplastic, glass, fibreglass or enamel-linedmetal Avoid waterwithfloatingmaterial,anodour ordarkcolour. contaminated withchemicals.Boilingwater will notremoveanychemicalsfromthewater. water. Waterthathasbeenexposed to floodingshouldnot be usedasitmayhavebeen or usingitforfood.Boilingthewaterwillkillanyparasites,bacteriavirusesin before The watershouldbetreatedbyboilingtheforatleast drinking one minute You canusetheseoutdoorsources: hear reportsofbrokenwaterorsewage lines. your homeifyou to stopcontaminatedwaterfromentering It isnormally located in thebasement.You’llneedtoshutitoff water valve? Do youknowthelocationofyourincoming empty. on ahot-waterfaucet.Donotturnthegasorelectricitywhentankis and turning off the waterintakevalve drain atthebottomoftank.Startwaterflowingbyturning To usethewaterinyourhot-watertank,besureelectricityorgasisoff, and openthe Natural springs Ponds andlakes Streams, rivers Rainwater

Four easy ways to purifywater 4. 3. 2. 1. metals, salts, and mostotherchemicals. These measureswillkillmicrobesbutnotremoveothercontaminantssuchasheavy layers bottom, orstrainthemthrough of papertowelor clean cloth. let anysuspendedparticlessettletothe of methods.Before purifying, combination There aremanyways to purifywater.Noneareperfect.Oftenthebest solution isa food preparationorhygiene. for drinking, cholera, typhoidandhepatitis.Youmustpurifyall purity before using it water ofuncertain Contaminated watercancontainmicro-organismsthatcausediseases such asdysentery, Bottled watershouldbecycledperiodically taking intoaccountbestbefore dates. that follow. instructions and useonlythesmallin quantities hypochlorite astheonlyactiveingredient added cleaners. When usingbleachtopurifywater,usehouseholdthatcontains hypochlorite. Donotusescentedbleaches, colour-safe bleaches or bleaches with bleach thatcontains5.25percentsodium the growthofmicro-organisms.Useliquid Before storing your water,treatitwithadisinfectant,suchaschlorinebleach,toprevent maintenance ofthesedevices. manual foruseand from water.Follow the instruction that filtermanyimpurities Water PurificationDevices. Severaldevicescan bepurchased water purification most sportinggoodsstores and some drugstores.Follow the package directions. Purification tablets release They areinexpensiveandavailable chlorine oriodine. at (¼ teaspoon)ofbleachper4litreswater, stirandletstandfor30minutes. Chlorination usesliquidchlorinebleachtokill micro-organisms.Add1.25ml and forthbetweentwocontainers.Thiswill also improve thetasteofstoredwaters. it back Boiled waterwilltastebetter ifyouputoxygenback into itbypouring drinking. that somewaterwillevaporate. keeping inmind Let the watercool before minute, Boiling isthesafest water. Bringwatertoarollingboilforone method ofpurifying

PAGE 56 BEFORE AN EMERGENCY PAGE 57 • • • • • midst ofanemergency,soplanahead: It maybedifficult,ifnotimpossible,tofindshelterforyouranimalsinthe Pets andDisasters leave your home. lost, orworse. Sopreparenowforthedaywhenyouandyourpetsmayhaveto injured, even ifyou trytocreateasafe behind, place for them,islikely to resultintheirbeing you candotoprotectyourpetsisevacuate them, too.Leavingpets important thing hazardous spill,youmayhavetoevacuate your home.Ifyoumustevacuate, the most Different emergenciesrequiredifferentresponses.Shouldthedisasterbeatornadoor prepared cansave their lives. If youareapetowner,yourhouseholdemergencyplanmustincludepets.Being Ask local animal sheltersiftheyprovide Ask friends, relatives or othersoutsidetheaffected Keep a list of “pet friendly” places, including phone numbers, Keep alistof“petfriendly”places, including Ask if “NoPet”policiescouldbewaivedinanemergency Contact hotelsandmotelsoutsideyourimmediatearea to checkpoliciesonaccepting should beyourlast resort those displacedbyadisaster,sothis animals theyalready have aswell as may beoverburdenedcaringforthe pets inadisaster.Animalshelters emergency shelterorfoster care for area whether theycouldshelteryouranimals notice of an impending disaster, call ahead forreservations notice ofanimpending with otherdisasterinformationandsupplies.Ifyouhave pets andrestrictionsonnumber,sizespecies

• • • • • If youmustevacuate • Your petdisastersupplieskitshouldinclude: Make a petemergencykit behaviour problemspersist. give yourpetstimetosettleback into theirroutines.Consult yourveterinarianifany may panic,hide,andtrytoescape or evenbitescratch. And, whenyoureturnhome, Don’t leave anywhere theycanrunoff. animals unattended The mosttrustworthypets Outside yourhomeandinthecar,keepdogs securely leashed. Transportcatsincarriers. But bearinmindthatanimalsreactdifferently understress. Planning andpreparationwillenableyouto evacuate with your petsquicklyandsafely. and/or collars Have your petmicro-chipped with tags. easily (duffel bags, petcarrier,etc.). Keep itemsinanaccessible place and storetheminsturdycontainersthatcanbecarried Whether youareaway from homeforadayorweek,youwillneedessentialsupplies. Pet bedsandtoys,ifeasily transportable Information on feeding schedules, medical conditions, behavior problems,andthe Information onfeedingschedules,medicalconditions, Food, potable water, bowls, cat litter/pan,andcanopener Sturdy leashes, harnesses and/orcarriers totransportpetsafely and ensurethatyour Current photosofyourpetsincase they getlost Medications and medical records including a RabiesVaccination Certificate(storedin Medications andmedicalrecordsincluding name andnumberofyourveterinarianincase you havetofoster or boardyourpets animals can’tescape waterproof container) andafirstaidkit

PAGE 58 BEFORE AN EMERGENCY PAGE 59 such asthissample. If youmustleave authorities andleave alert municipal your petbehind, a PetRecord LocationAnimal of in Home: ______Number(s): Phone Feeding or Special Instructions: Address: Contact Name: Contact Temperament Name: Pet’s Pet: of Type Fillthe in information about your petand provide photo a or description. door/window. of inside to tape or Shelter Emergency an at Staff Services Animal to it give and form this complete emergency, an during behind left is pet your If Date: ______Date:

Owner Notified by: ______by: Notified Owner _____ Home: in remains Animal Tobe Completed byEmergency Workeronly: Dates Animal Animal Dates

Checked: Friendly

of Animal: of

______

______

Timid

PET RECORD PET

______

Aggressive

______Name/Address of Shelter: to Removed Animal

______

Vicious Shelter: ____ Shelter:

Page Page

62

______Notes:

PAGE 60 BEFORE AN EMERGENCY PAGE 61 ______Notes: • • • • • • To shelterinplace and seal the room Shelter-in-place AN EMERGENCY AN DURING WHAT TO DO on theparticularemergencyyouarefacing. The appropriatestepstotake in preparingforshort-term,in-placeshelteringwilldepend following asevere storm. such aswhenyoustay in yourhomeforseveral electricity orwaterservices days without a shortperiodoftimewhiletornadowarningisineffect. It mayalso be longerterm, sheltering inplace. Shelter inplace may beshort-term,suchasgoingtoasafe room for Any timeyouarerequiredtostayindoorsbecauseofanemergencysituation, Seal all windows, doorsandairventswith Go into an interior room withfew/no Go intoaninterior Take your emergencykitunlessyouhave Turn off fans, air conditioning and forcedair Turn off fans, airconditioning Lock doors,close windows, airventsand Bring yourfamily and petsinside advance to save time the sheetingin measuring andcutting plastic sheetingandduct tape.Consider windows, ifpossible reason tobelieveithasbeencontaminated heating systems fireplace dampers

PAGE 62 DURING AN EMERGENCY PAGE 63 • • • General evacuation guidelines: Evacuation • • have timetopacksome essentials. apply to you,andunderstandifyoushould evacuate instructions immediately orifyou are issued, listentoyourradiomakesuretheevacuation When evacuationinstructions systems. local officials established emergencycommunication will notifyyoudirectlythrough an evacuationbenecessary, law enforcementofficers, fire department personnelorother preparedness plan.Should for evacuationaspartoffamily, business, andneighbourhood may comewithlittlewarning,soitisimportanttoincludeplans Evacuation instructions threat toyoursafety or thatofyourproperty,local authorities mayadviseyoutoevacuate. If aflood, fire, hazardousmaterialsspilloranotheremergencyposesa threatorpotential Local authorities maynotimmediatelybeable to provideinformationonwhatis Emergency shelterscanbesetupinlocationssuchas schools, municipal buildings, Try toseek shelter withfriendsorrelatives outside oftheaffected area Be preparedtoimproviseandusewhatyouhaveonhandseal gaps sothatyou Place a damptowelorclothealongthebase of thedoor or check the Internet often for official news and instructions as often forofficial they becomeavailable or checktheInternetnewsandinstructions and whatyoushoulddo.However, you shouldwatchTV,listentotheradio happening of thelocationnearestemergencyshelter centres. Atthetimeyouareadvisedtoevacuate, you willalso community be advised create abarrierbetweenyourself and anycontamination • • • • • • • It isimportanttostay calm, listencarefully and follow all instructions. • • Before you leave, turn offtodosobylocal power, water,andgas(ifinstructed officials). Take only onevehicletotheevacuation site. When youareevacuated, register atthereceptioncentreso Check on neighbours to makesuretheyhavebeennotifiedandoffer Check onneighbours help tothosewith or checkwithlocal If youneedaride,ask transportation a neighbour municipal Follow the routeauthoritiesrecommend.Don’ttakeshortcutsonwaytoshelter, Take your EmergencyKit Close and lock your windowsanddoors Should timeallow, leave a noteaffixedotherswhenyouleftand to yourdoorinforming Take your pets eliminating additional vehicles eliminating keep youfamily together by Reduce furthercongestionand the receptioncentremaybelimited. Traffic may beveryheavy and parkingat and loved ones with yourfamily that youcanbecontactedandreunited large familiesmayrequireadditionalassistance in emergencysituations disabilities orotherspecialneeds.Seniors,peoplewithdisabilities,caregiversand they maybeblocked or expose you todangeroushazards where youwent

PAGE 64 DURING AN EMERGENCY Returning Home

Care should be taken when re-entering your home. Remain safely sheltered, outside the evacuation area, until told by authorities it is safe to return.

• Keep tuned to local radio and TV stations for advice and instructions from municipal officials about medical help, emergency housing, clothing and food assistance, ways to help yourself and your community • Drive only when necessary and be especially careful. Streets may be filled with debris and downed power line • Avoid loose or dangling power wires and report them immediately to the local power company • Report broken gas, sewer or water mains to the municipality • Prevent fires! Don’t use candles. Municipal water pressure and availability of personnel may be low, which will make fire-fighting even more difficult • Check refrigerated food for spoilage. Don’t risk eating spoiled food • Stay away from danger areas. Debris, broken bottles, and boards with nails will be everywhere. Watch your step PAGE 65 ______Notes:

PAGE 66 DURING AN EMERGENCY PAGE 67 ______Notes: AN EMERGENCY AN AFTER WHAT TO DO • • • • • Emotional • • • • • • • • Physical what you mightexperience Coping withaDisaster… It isnotunusualtohavephysicalandemotionalreactionsatraumaticevent. Rejection ofoutsidehelp Need forinformation Difficulty makingdecisions Anger, guilt,suspicion Denial, disbelief Headaches Difficulty insleeping Change inappetite Wakefulness or fatigue Nausea orvomiting Chills orsweating Difficulty breathing Rapid heartbeat

PAGE 68 AFTERAFTER ANAN EMERGENCY PAGE 69 • • Emotional problems:afteradisaster • • • • • • How dofamiliescopewithdisasters • • • personal reactions orpoorcopingskills. Problems can include: Emotional problemsfollowingadisasterareresultofindailylifeandnotfrom The discomfortandlack of privacyhaving toliveinshelters,damaged Reconstruction strainsanddelays Try toachieveabalance between restandactivity Help eachotherwithdailytasks Listen tooneanother Talk to family members andfriends Try nottomakebiglifechanges Recognize thewayyoureacttoeventisnotunusual Uncertainty aboutinsurancecoverage or theneedtoborrowmoneybecause of domestic violence Family andmaritalproblemsincluding Dealing withtheemotionalreactionsoffamily members homes, motelsorwithrelatives insurance shortfall • • • • • volunteers. contact theirlocalmunicipalityfor informationontheneedfor During orimmediatelyafteranemergency, residentsshould • Become avolunteer • Make a donation How youcanhelp here aresomesuggestions: recover from anemergency, emergency. Ifyouareinterestedinhelpingyourcommunity The tipsinthisguidearedesignedtohelpyouandyourfamily prepare forandsurvivean Be patient. Immediately following a disaster, there are often many people waiting to Be patient.Immediatelyfollowingadisaster, thereareoftenmanypeoplewaiting you havetooffer Be preparedtoprovideinformationonwhatskills and training Wait for instructions from local Wait forinstructionsofficials, or checkwithspecificorganizationsastotheir Do not go directly to volunteer at a relief organization, hospital or disaster site during or hospital ordisastersiteduring Do notgodirectlytovolunteeratarelieforganization, from local food orclothing,waitforinstructions any goods,including Before donating Volunteer witharecognizeddisasterresponseorganizationssuchastheRedCross or to avolunteeragencyinvolvedindisasterreliefisoften Making afinancialcontribution months followingadisaster volunteer. Butremembertheremaybeagreater needforvolunteersintheweeks and needs immediately followinganemergency effort and maygotowaste officials Unneeded itemsoverwhelmtherecovery or checkwithaspecificorganization. St. JohnAmbulancebefore a disasterhappens the mostsensibleandefficientwayofhelpingpeopleinneedafteradisaster

PAGE 70 AFTER AN EMERGENCY PAGE 71 Know yourinsurance What shouldyoudoifdamageoccurs? Consumer Information Centre at 1-800-387-2880 or visittheirwebsiteatibc.ca Consumer InformationCentreat1-800-387-2880 For freeinformationoncarandhomeinsurance, call Insurance BureauofCanada possible. insurance company.Adviseyourrepresentativeaboutloss as soon use. Anyreasonable to protectyourpropertywillbecovered by your costs incurred already have been.Ifpossible,getyourcarundercover. Save receiptsformaterials you or shutoff water suppliestoensureyour belongingsarenotdamagedmorethanthey Take steps immediatelytoprotectyour propertyfromfurtherdamage.Boardupholes broker orinsurancerepresentative. Be prepared.Protectyourfinancialassets. Discuss yourinsuranceneedswithanagent, and ensuretheworkwasdonebyaqualifiedprofessional. If ageneratorishardwiredintoyourelectrical panel, notifyyourinsurancerepresentative your homeisunfittoliveinoryouhavemoveoutwhilerepairsarebeingmade. are anexample.Itpaysfortheincreaseinlivingexpenses,includingmovingif Insurance coversmorethandamagetoyourhomeandcontents.Additionallivingexpenses Other waterdamagesuchassewerbackupmay,ormaynot,becovered. damaged roofandwindows,brokenpipesoroverflowingappliancesisusually covered. covered byinsurance.Also,storm water damagecausedbycomingthrough hurricanes, tornadoes,windandhail,isgenerally Damage frommoststorms,including ______Notes:

PAGE 72 AFTER AN EMERGENCY PAGE 73 ______Notes: • • • • • • • Important planning considerations NEEDS SPECIAL and/or WITH PEOPLE FOR TIPS Prepare have andall a listofanyfoodordrugallergies you mightthemedications Select anetworkofindividualsatworkand at homethatwillbeable to assistyou Pack medications, medical and storeall emergency preparednessitems(including During an emergencyyoumayneedtogoevacuationshelter.Itis During an emergencyyoumayhavenoelectrical power During You should decide which essential itemstoincludeforyourself You shoulddecidewhich and yourfamily The EmergencyPreparedness Kit itemslistedinthisguideareonlyasuggestion and and inyourcar(ifapplicable) a copyinyourEmergency Preparedness Kit, onyourperson,athome,workplace are taking.Youmaywant toprovidethislistyourdesignatednetwork andalso keep Emergency Preparedness Kit) an emergency.(Make during sure youinformyournetworkofwherekeep container shouldyouneedtoevacuate supplies and/orassistivedevices) in aneasy-to-access and easy-to transport members caneasily notify eachotherbycallingtheirdesignatedcontact person This way,intheeventofanevacuation,family outside ofyourimmediatecommunity. recommended thatyouandyourfamily have adesignatedcontactperson thatresides Emergency Kit members. Ifpossible,haveasevendaysupplyofall medications inyour72-Hour may ornotapply to every emergency situationand/oraperson’sspecialneeds DISABILITIES

PAGE 74 TIPS FOR PEOPLE WITH DISABILITIES PAGE 75 • • • • • • • • Plan • Plan Since yourmedications,assistive devices, etc.maychange overtime,itisadvisable Label all of your special needs equipment and attach laminated instruction cards on and attachlaminatedinstruction Label all of yourspecialneedsequipment Provide written instructions for your network onhowbesttoassistyouandyour Provide writteninstructions Prepare a contactinformationlistofall your emergency contactpersonsandprovide Regularly check expirationdatesonall medications, bottledwater,andcanned/ like or things and supplies;e.g.batteriesformedicalequipment Special equipment If you have an allergy, chronic medical condition, or specialmedicalneedyoumay If youhaveanallergy, chronic medical condition, If youhavechildrenwithadisabilityorspecial needs, prepareasimilarlistforeachof that youaretaking On yourlistofmedications,specifythereasonforeachmedicine Emergency Preparedness Kit suppliesandyourfamily emergency plan for youtoregularly assess your needsandincorporateanychanges toyour how to use, retrieve and/or move each assistive device during an emergency how touse,retrieveand/ormoveeachassistive device during service animal(ifapplicable)anemergency during applicable) preparedness kit,onyourperson,athome,workplace and inyourcar(if a copytoyourdesignatednetworkatworkand/orhome.Also keep acopyinyour bottled wateratleast once ayear packaged food inyourEmergencypreparednesskit.Itisbesttoreplace food and wheelchair tires hearing aids,assistive devices, enteralfeedingsupplies,catheters,innertubesforyour of youremergencypreparednessplan.Formoreinformationvisit:medicalert.ca as part and wearingaMedicAlert®bracelet or identification want toconsiderowning and thenamecontactinformationofprescribingphysician the genericname,dosage,frequency, being treated)including (e.g. medicalcondition your childrenandprovideittotheircaregiver,school,emergencycontactmembers,etc • • • • • • • • • • • • • Individuals shouldcheck withtheirphysiciantoestablishwhether priorarrangements Persons who receivehomehealthcare services should discussemergencyplanswith If you have a service dog, keep a cane handy in case your dog is injured or too If youhaveaservicedog,keepcanehandy incase your dog isinjured If amemberofthehouseholdisbedriddenandrequiresconstantmedicalcare,orhas Keep yourwalkingaidsnearyouatall times, and,ifpossible,anextracaneorwalking If you rely on any life sustaining equipment/apparatus, develop an emergencyback-up If yourelyonanylifesustaining Practise youremergencyplanwithnetworkatleast an twice ayear. If during Keep awhistleandflashlightnearyouasthiswillhelpothersfindinanemergency Carry apersonal alarm that emitsaloudnoisetodrawattentionyourwhereabouts Develop fire safety and practiseahomefireescape plan orrefertoyourbuilding’s plan If your personal needs require regular attendant care and/or life sustaining apparatus, If yourpersonalneedsrequireregularattendantcareand/orlifesustaining Test smoke the testbutton.Replace alarms smoke on amonthlybasisbypushing Install workingsmokealarmsoneveryfloorofyourhomeandoutsideallsleepingareas would benecessary for evacuationto a hospital their caregiverorhome careagency frightened to help you during a major crisis frightened tohelpyouduring physician at home,discussthisNOWwiththeprimarycare electrical life supportequipment aid indifferentroomsandatwork plan thatwillensuretheequipment/apparatusworks in theeventofapoweroutage and howtheycanbestoffer any assistance to you individuals aroundyoutohelpyou.Rememberinformthemofyourspecialneeds emergency yoursupportnetworkcannotassistyouforwhateverreason,ask other situation. The international signalforhelpisthreeshortblasts situation. so thateveryoneinyourhomeknowswhattodotheeventofafire local officials issue evacuationinstructions arrange withyournetworktocheckonyouimmediatelyifanemergencyoccursor alarm batteries every six monthsandwheneverthelow-batterywarningsounds

PAGE 76 TIPS FOR PEOPLE WITH DISABILITIES PAGE 77 • • • • • • • • Tips onhelpingapersonwithdisability Ask the personwithspecialneedsifareas of their Be aware that somepeoplewhohavedisabilitiesmayrequestyouuselatex-free Never administeranyfoodorliquidstoanunconsciousunresponsiveperson Avoid attempts tolift,supportorassist in movingsomeoneunlessyouare familiar with Follow instructions posted on special needs equipment and/or assistive device during posted onspecialneedsequipment Follow instructions Do nottouchtheperson,theirserviceanimaland/orassistive device/equipment Allow the persontoidentifyhowbestassist them “Ask First”ifthepersonneedsorwantsyourhelp–donotjustassumethatthey a disaster you tocheckthoseareasfollowing for injuries body havereducedsensationandiftheyneed gloves to reducespreadofviralinfection tothem safe techniques an emergency without their permission without • • • • Mobility • DO... Assisting peoplewithmobilitylimitations • Your emergencyplan: various respiratorydifficultiescanexperiencecertainlevels of mobilitylimitations. or scooter, walker, people withaheartcondition crutches orawalkingcane.Inaddition, long distances.Thesecanincluderelianceonmobilitydevicessuchasawheelchair, Mobility limitationsmaymakeitdifficultforapersontousestairsormovequicklyover Check withyourlocal office municipal tofindoutifemergencyevacuationsheltersin In your instruction list for yournetwork,identifyareas of yourbodythathavereduced In yourinstruction Bring theperson’smobility devicewhentheyevacuate If youuseawheelchairorscooter,requestthatanemergencyevacuationchairbe Use latex-free gloves when providingpersonal care wheneverpossible.(People with your Ask during your networktopractisemovingspecial needs equipment your area are wheelchairaccessible check themyourself sensation sotheseareas after an emergency, ifyoucannot can bechecked forinjuries can readilyuseittohelpyousafely evacuate the building stored nearastairwell on thesamefloor that youworkorliveon,soyournetwork personal care is disrupted during an emergency) personal careisdisrupted during emergency. Gloves that caneasily help controlsecondary medical conditions arise if an spinal cordinjuryhaveagreaterriskofdeveloping aninfectiousdiseaseduring an emergency during your specialneedsequipment or using handling emergency practiseplan.Thiswillhelpyournetworkbecomemorecomfortable

PAGE 78 TIPS FOR PEOPLE WITH DISABILITIES PAGE 79 • • • • • • • • • • Emergency preparedness kit Additional items DO NOT... • Any other contingency supplies unique to yourspecialneeds supplies unique Any othercontingency An emergency back-up plan that will ensure any life sustaining equipment/apparatus is An emergencyback-upplanthatwillensureanylifesustaining Spare catheters(ifapplicable) manual wheelchairforbackuptoamotorized wheelchair(iffeasible) A lightweight Spare deep-cyclebatteryformotorizedwheelchairorscooter Latex-free gloves (for anyone providing personal care toyou) Pair ofheavy gloves (to protectyourhandswhilewheeling ormakingwayoverglass Supply ofinnertubes Can ofseal-in-airproduct(torepairflat tires onyourwheelchairorscooter) Tire patchkit operable in theeventofapoweroutage or othersharpdebris) Push or pull a person’s wheelchair without their permission Push orpullaperson’swheelchairwithout • • • • • • Vision • DO... Assisting peoplewithvisiondisabilities • Your emergencyplan: challenged, creatingafeelingofbeinglostand/ordependentonothersforguidance. an emergencymaybe unfamiliar environments during to readsignsormovethrough partial orlowvisionthatcannotbecorrectedwithlensessurgery.Aperson’sability from completeblindnessto Vision loss ranging can includeabroadrangeofconditions If thepersonhasaservice dog,ask them where you shouldwalk to avoiddistracting To guideapersonwithvisualdisabilitiesoffer them yourarminsteadoftakingtheirs Familiarize yourself in advance with all escape routes andlocationsofemergency To communicatewithapersonwhohasvision disabilityandahearingimpairment, Mark gas, waterandelectricshutoffvalves in advance with fluorescenttape,largeprint Mark all emergency supplies inadvance with fluorescenttape,largeprintorinbraille Always ask first ifyoucanbeofanyassistance to them.Forpeoplewhoaredeaf- Have a longcaneavailable to readilymanoeuvrearounddebrisonthe floor or furniture the animal and walk at theirpace.Keep½astepaheadofthem doors/exits where youwork,liveand/orvisit on eachfloor of anybuilding try tracingletterswithyourfingeronthepalm oftheirhand or inbraille help during an emergency help during blind, useyourfingertodrawan“X”ontheir back to letthem knowyouarethereto that mayhaveshiftedafter an emergency

PAGE 80 TIPS FOR PEOPLE WITH DISABILITIES PAGE 81 • • • • • • • • • • Emergency preparedness kit Additional items • • • DO NOT... • Gesture “overthere”.Instead,describelocatingpositionssuchas, “to yourright/left/ Any other contingency supplies unique to yourspecialneeds supplies unique Any othercontingency Shout atapersonwithvisionloss. Speak clearly and providespecificprecise Watch foroverhangsorprotrusionsthepersoncouldwalk into Any readingdevices/assistive technology toaccess information/ portableclosed circuit Extra pairofprescriptionglasses – ifyouwearthem Extra visionaidssuchasanelectronictravel aid, monocular,binocularormagnifier timepiece withextrabatteries Large-print Talking orbraille clock Extra whitecane,preferably a canethatislongerinlength Touch, makeeyecontactordistracttheperson’sservicedogasthiscanseriously Grab or toucha personwithvisionloss Assume thepersoncannotseeyou,orthattheyneedyourhelp stairs, curbs,majorobstacles, Provide advance warning ofupcoming or changesin o’clock) you”, orbyrelayingclock straight ahead/behindface positions. (Forexample: 12 directions television devices endanger theowner direction • • • • • • • Your emergencyplan: Hearing to howapersonwithhearingloss is able to respondandfollow to safety. instructions emergency warningsareissuedbecomescritical In anemergency,themethodinwhich hearing loss. rather thanthedegreeof language andmeansofcommunicating based ontheindividual’s between thesetermsis A personcanbedeaf, deafened orhardofhearing.Thedistinction Keep alaminatedcardonyourpersonandin yourpreparednesskitthatidentifies Replace batteries inbattery-operated smokealarms every six monthsandwhenever Test smoke the testbutton alarms on amonthlybasisbypushing Install asmokedetectionsystemthatincludesalarms and accessory flashing Obtain apagerthatisconnectedtoanemergencypagingsystematyourworkplace Keep apencilandpaperhandyforwrittencommunication If your network is unavailable during an emergency,seek If yournetworkisunavailable the assistance during of othersto you asdeaf or hardofhearingandexplainshowtocommunicate withyou the low-battery warning sounds strobe lightsorvibratorstogainyourattentionifthealarms sound and/or the building that youlivein and/or thebuilding to yourhearingaid a gesture,orifapplicable, to yourear,usingpointing making asound,pointing without whom youcancommunicateyourhearingloss by spokenlanguage,movingyourlips

PAGE 82 TIPS FOR PEOPLE WITH DISABILITIES PAGE 83 • • • • • • • • • Emergency preparedness kit Additional items: • • • DO NOT... • DO... Assisting peoplewithhearingdisabilities Write amessageifthereistimeandkeeppencilpaperhandy Use gesturestohelpexplainthemeaningofwhatyouaretryingcommunicate Speak clearly and naturally Communicate inclose proximity Face thepersonandmakeeyecontactwhenspeakingtothemastheymayrely on Pre-printed key phrases you would use during an emergency Pre-printed key phrases youwoulduse during Flashlight, whistleornoisemaker pads andpencilsforcommunication Extra writing Do notmakeloudnoisesas hearing aidsamplifysoundsandcancreateaphysical or speakingunnaturallyslowly Refrain fromshouting Approach thepersonfrombehind Get theperson’sattentionviaavisualcueorgentletouchontheirarmbefore Assistive devices-unique toyourneeds(e.g.,hearingaid,pager,personal amplifier,etc.) the person speech reading shock totheuser speaking tothem • • • information presentedinatextformat. Note: Typicallypeoplewhoaredeafened or hard of hearingwillneed • Any other contingency supplies unique to yourspecialneeds supplies unique Any othercontingency A CommuniCard(producedbyTheCanadianHearingSociety)thatexplainsyour Extra batteriesforassistive devices Portable visual notificationdevicesthatallow you toknowifapersonisknockingon you during an emergency you during hearing loss and also helps identifyhowrescuersorassisters can communicatewith the door, ringing the doorbell, or callingonthetelephone the door,ringing

PAGE 84 TIPS FOR PEOPLE WITH DISABILITIES PAGE 85 • • • • • • Your emergencyplan: Non-Visible Disabilities Be preparedtokeepcool and dry. People withMultipleSclerosis:Symptomsareoftenmadeworsebyheatand humidity. appearing tohaveadisability. Individuals withnon-visibledisabilitiesmayhavedifficultyperformingsometasks without dependency ondialysis,sanitaryorurinarysupplies. multiple sclerosis, diabetes, thyroidcondition,pulmonaryorheartdiseaseand/or emergency isrestricted.Theycanalso range fromallergies, epilepsy, hemophilia, an individual’sabilitytorespond learning orintellectualdisabilitiesinwhich cognitive, sensory,mentalhealth, Non-visible disabilitiescanincludecommunication, Request a panic pushbutton to be installed in the building you workand/orlivein,so to beinstalled inthebuilding Request apanicpushbutton Consider owning and wearing a MedicAlert® bracelet or identification because it and wearingaMedicAlert®bracelet or identification Consider owning Keep apencilandpaperorportable electronic recordingdevicehandytowritedownor Inform yourdesignatedsupportnetworkofwhereyoustoremedication Keep anemergencycontactlistonyourpersonofkey people thatareaware of your Prepare an easy-to-understand list of instructions or informationforyourself Prepare that you an easy-to-understandlistofinstructions you needspecialassistance that intheeventofanemergencyyoucannotify othersofyourwhereaboutsandthat information visit:medicalert.ca will helpnotifyemergencyrespondersaboutyournon-visibledisabilities.Formore record any new instructions provided toyouinanemergency record anynewinstructions special needs think youmayneedinanemergency • • • DO... Assisting peoplewithnon-visibledisabilities • • DO NOT... • • • outage oryouneedtoevacuate. should therebeapower insulated bagorcooledthermosreadytostoreyourinsulin, People withDiabetes:Keepfrozenwaterbottlesoricepacks in yourfreezer.Have an Ask the personabouttheirmedicationandiftheyneedanyhelptaking it. (Never offer (if needed) Repeat instructions Be patient,flexible eye contactwhenspeakingtotheperson and maintain Restrain apersonhavingconvulsion.Instead, roll them on theirsidetokeep (e.g., providedrawnorwritteninstructions effective Find means ofcommunication Allow the persontodescribewhathelp theyneedfromyou Shout orspeakquickly.Instead,clearlybutnotsoslowlyastooffendtheperson Keep peoplewithmultiplesclerosiscoolanddrytoavoidmakingtheirsymptomsworse medicines notprescribedbytheirphysician) resting position from injury.Oncetheconvulsionpasses and theybecomeconscious,helptheminto a airway clear soft and place (e.g. yourjacket) something under theirheadtoprotectit right”) directions uselandmarks When givinginsteadofterms“goleft”or”turn

PAGE 86 TIPS FOR PEOPLE WITH DISABILITIES PAGE 87 • • • • • • • • • • • • People withdiabetes • • • Emergency preparedness kit Additional items Any other contingency supplies unique to yourspecialneeds supplies unique Any othercontingency MedicAlert® identification Detailed listofall prescription medication Ice packs and thermal bag to store insulin (if applicable) Ice packs and thermalbagtostoreinsulin Extra foodtocoverdelayed meals Fast-acting sugarforlowbloodglucose blood glucose(ifapplicable) for high Fast-acting insulin ketone testingstrips Supply ofbloodglucoseandurine Blood glucosetestingkit,sparebatteriesandrecordbook Small containerforstoringusedsyringes/needles(ifapplicable) pens (ifused) Extra supplyofsyringes,needlesandinsulin or oral agent Extra supplyofinsulin three days Personal supply ofall list andminimum needed medications,medical that youcaneasily follow List ofinstructions in anemergenc Supply offooditemsappropriatetoyourdisabilityordietaryrestrictions condition, Epinephrine pen againstallergicreaction/anaphylacticshock,etc.) Epinephrine condition, (e.g. ventilatorforasthma,nitrolingualspray for heart supplies andspecialequipment • • • • • • DO... Assisting seniorswithspecialneeds • • Your emergencyplan: Seniors withSpecialNeeds emergency andassistthemtoreturntheirregularroutine. about programsandservices an available that willhelpthemduring in theircommunity in anemergency.Thisincludesseniorscontactingtheirlocal municipal office to findout it isimportantthatseniors,especially those withspecialneeds,knowthestepstotake and confusingtime, or anevacuationcanbeafrightening Since anemergencysituation Always wear yourMedicAlert®identification If asked or to evacuate, bring withyouanyequipment Know thelocationofemergencybuttons.(Manyhave seniors’ buildings Allow the person to describewhathelptheyneedandhowit can Familiarize yourself with all escape routes andlocationofemergencydoors/exits in Check on neighbours who areseniorswithspecialneedsto Check onneighbours Write downthenamesandphonenumbersofon-sitedoctors,nurses,social workers, Create anemergencycontactlistwithnamesandtelephonenumbersofyourphysicians, assistive devices youmayneedimmediately a direct link to 9-1-1 or the building’s superintendent.) a directlinkto9-1-1orthebuilding’s emergency buttonslocated in bedroomsandwashroomsthathave be providedtothem your home find out if they need your help during an emergencyorevacuation find outiftheyneedyourhelpduring etc., atyourplace the hourstheykeep of residence(ifapplicable), including Keep acopyofthislistinyourpreparednesskitandonperson case worker,contactforyourseniorsgroup,neighbours,buildingsuperintendent,etc.

PAGE 88 TIPS FOR PEOPLE WITH DISABILITIES PAGE 89 • • • • • • • • • Please refer toprevious“Other Non-VisibleDisabilities” category For seniorswithdiabetes: • • Emergency preparedness kit Additional items • • DO NOT... • • Follow instructions posted on special needs equipment and/or assistive devices during posted onspecialneedsequipment Follow instructions Any other contingency supplies unique to yourspecialneeds supplies unique Any othercontingency Latex-free gloves (to givetoanyoneprovidingpersonalcareyou) Extra dentures(ifrequired)andcleaner Copies ofall medication prescriptions Extra supplyofmedicationsandvitaminsupplements equipment Prescription eyewear and footwear (if required) If timepermits,offer to carrytheperson’semergencypreparednesskityourcar, If evacuationisnecessary, offer a ridetoseniorswhodonothaveaccess to avehicle Assistive manual wheelchair, devices neededsuchascanes,walkers, lightweight Supply offooditemsappropriatetoyourdisabilityordietaryrestrictions Be dismissiveoftheperson’sconcernsorrequestsyourspecialneeds Shout orspeak unnaturally slowly If thepersonappears anxious oragitated,speak calmly and provideassurancethatyou Be patient,listenactively an emergency along with any equipment or assistive devices theywillneed along withanyequipment hearing aids, breathing apparatus, blood glucose monitoring device, etc apparatus, bloodglucosemonitoring hearing aids,breathing are theretohelp • • • • • • • • Your emergencyplan: • • • • • • emergency. Residentsshouldmakethemselves aware of: challenges an when evacuationisnecessary present unique during High-rise buildings High RiseSafety If you live in a highrise building, create a ‘buddy’ system with your neighbours and create a‘buddy’systemwithyourneighbours building, If youliveinahighrise Request thatanemergencyevacuationchair beinstalledonthefloor Know the location of emergency buttons in the building and exits Know thelocationofemergencybuttonsin the building Know whereall escape routes andlocationof Familiarize yourself with yourbuilding’s Obtain large printed signs from the building manager thatyou canplace in your Obtain largeprintedsigns fromthebuilding of your manager superintendent Advise yourbuilding If yourelyonanylifesustaining equipment/apparatus,developan emergency back-up Location ofemergencyevacuationdevice(s) and oxygentank automated externaldefibrillator units, Location offireextinguishers, Who conductsevacuationdrills,andhowoften Who thefloor monitors are Safety Committee Who sitsontheBuilding name andphonenumber superintendent’s Building regularly practise youremergencyresponseplanwiththem you liveorworkon,preferably close to thestairwell (if applicable) that arewheelchairaccessible (if applicable) emergency doors/exits are oneachfloor evacuation plan window in the event of an emergency, indicating that youneedassistance window in the eventofanemergency, indicating an emergency during special needsand/orrequirements plan thatwillensurethe equipment/apparatusisoperableintheevent ofapoweroutage

PAGE 90 TIPS FOR PEOPLE WITH DISABILITIES PAGE 91 • • • • • • • • • • DO NOT... • Assisting peoplewithdisabilitiesinhighrisebuildings DO Emergency preparedness kit Additional items unless youarefamiliarwithsafe techniques. In general,avoidattemptstolift,supportorassist in movingapersondownthestairs, Any other contingency supplies unique to yourspecialneeds supplies unique Any othercontingency Review previouscategoriesinthisguideonhowtoassistpeoplewithspecific Laminated copy of your building’s evacuation plananddiagramofescape routes and Laminated copyofyourbuilding’s an emergencyevacuation(iftimepermits), offer to carrytheperson’s During Listen actively to whattheindividualwithspecialneedsissaying Names and contact information of your neighbours, superintendent and property/ superintendent Names andcontactinformationofyourneighbours, Supply ofplasticbagsforstoringgarbage/personal waste Supply ofmedicationsandassistive devices appropriateto yourdisability Supply offooditemsappropriatetoyourdietaryrestrictions Personal alarm to yourwhereabouts that emits aloudnoisetodrawattention and/or co-workers Check onneighbourswithspecialneedstofindoutiftheyneed disabilities and/orspecialneeds location ofemergency doors/exits on eachfloor devices theywillneed or assistive Emergency preparednesskitforthemalongwithanyspecialequipment building manager building an emergencyorevacuation your helpduring

• • • • • • • • • • • • Your emergencyplan Travel Considerations and “Ready-Go-Bag”withemergencypreparednessitems. experience safe and enjoyable. This includespreparinginadvance, an emergencyplan special needsshouldtakeextratimetoresearchandplantheirtripmake their travel Whether travellinglocally or internationally,peoplewithdisabilitiesandseniors Review thehotelemergencyexitplan If youhavedifficultyusingstairsrequestaroom onalowerfloor If travellingalone,establishanetwork(e.g., hotelstaff) an that canassistyouduring Inform yourtravel companion(s) onhowtoassistyouinanemergency Always wear yourMedicAlert®bracelet Divide yourmedicationsandmedicalsuppliesbetweencarry-oncheck- Carry acopyofthebooklet “Bon Voyage, But...,” that contains contactinformationfor Obtain necessary travel medical insurance plans incase of illness Discuss yourtripwithdoctortopreparecontingency Discuss yourparticularaccommodationneedswithtravel agent If needingtoevacuate,bringyouremergency “Ready-Go-Bag”andanyassistivedevices Before travelling,visittheForeignAffairsandInternationalTradeCanadawebsiteat emergency prescriptions withyou in baggage,keepingthemtheiroriginallabelled containers. Bringcopiesofyour You canorderitfree of chargeatvoyage.gc.ca your destination’sCanadianoffice and EmergencyOperationsCentre voyage.gc.ca whereyoucanregisterandfindotherhelpfultravelinformationsafetytips

PAGE 92 TIPS FOR PEOPLE WITH DISABILITIES PAGE 93 • • • • • • Emergency preparedness kit Additional items service animals. Let thepersonbeseparated from theirwheelchair,mobilityaidsor DO NOT... • DO... Assisting peoplewithdisabilitieswhiletravelling Review previouscategoriesinthisguideonhowtoassistpeoplewithspecific During an emergencyevacuation(iftimepermits),offer to carrytheperson’s During If theyspeak in aforeignlanguagethatyoudonotunderstand,trytocommunicate Listen actively to whattheindividualwithspecialneedsissayingandhowtheymight Supply ofmedications/assistivedevicesappropriate toyourdisability(e.g.Glucagen Supply offooditemsappropriatetoyourdietary restrictions Check onfellow travellers with visibledisabilitiesorspecialneedstofindoutifthey disabilities orspecialneeds devices theywillneed or assistive Emergency preparednesskitforthemalongwithanyspecialequipment using gestures need yourhelp location thatdoesnot have ambulanceservice) and youaretravellingtoaremote if youmanageyourdiabeteswithinsulin injection an emergencyorevacuation need yourhelpduring • • • • • • • • • • Any other contingency supplies unique to your supplies unique Any othercontingency Supplies (food, water/food bowl) for yourserviceanimal Dictionary tohelpyoucommunicateinaforeignlanguage Insect repellent Sunblock Anti-nausea andanti-diarrheapillspainmedication Small containerthatcanstoreordisintegratesyringesneedlessafely (if applicable) A personalalarm that emitsaloudnoisetodrawattentionyourwhereabouts Copy ofyourtravel medical insuranceandotherimportanttravel documents Laminated personal information cardthatyoukeeponyourpersonatall times when disability orspecialneeds information, andyournextofkin) any food/ drug allergies have, yourtreatingphysician’snameandcontact you might travelling. (Cardidentifiesyourspecialneeds,listsall medications youaretaking,

PAGE 94 TIPS FOR PEOPLE WITH DISABILITIES PAGE 95 Specific DisabilitiesandSpecialNeeds For MoreInformation cnib.ca Fax: 416-480-7700 TTY: 416-480-8645 Toll-free Phone:1-800-563-2642 Tel: 416-486-2500 CNIB cilt.ca Email: [email protected] Fax: 416-599-3555 24hr Newsline:416-599-4898 TTY: 416-599-5077 Tel: 416-599-2458 (CILT) Inc. Centre forIndependentLivinginToronto redcross.ca Fax: 905-890-1008 Tel: 905-890-1000 Canadian RedCross cpaont.org Email: [email protected] Fax: 416-422-5943 Toll-free Phone:1-877-422-1112 Tel: 416-422-5644 Canadian ParaplegicAssociationOntario diabetes.ca Fax: 416-408-7117 Toll-free Phone:1-800-226-8464 Tel: 416-363-3373 Canadian DiabetesAssociation chs.ca Fax: 416-928-2506 Toll-free TTY:1-877-216-7310 Toll-free Phone:1-877-347-3427 Tel: 416-928-2535 The CanadianHearingSociety ontariospca.ca E-mail: [email protected] Fax: 905-853-8643 (668-7722) Toll-free Phone:1-888-ONT-SPCA Tel: 905-898-7122 Prevention ofCrueltytoAnimals) Ontario SPCA(OntarioSocietyforthe marchofdimes.ca Fax: 416-425-1920 Toll-free Phone:1-800-263-3463 Tel: 416-425-3463 Ontario MarchofDimes mssociety.ca Fax: 416-922-7538 Toll-free Phone:1-866-922-6065 Tel: 416-922-6065 Toronto ChapterandOntarioDivision Multiple SclerosisSocietyofCanada– ldao.ca Fax: 416-929-3905 Tel: 416-929-4311 Ontario Learning DisabilitiesAssociationof torontorehab.com Fax: 416-597-1977 Tel: 416-597-3422 Toronto RehabilitationInstitute mcscsijus.gov.on.ca ontario.ca/emo Fax: 416-326-0498 TTY: 1-866-517-0572 Toll-free Phone:1-866-517-0571 Tel: 416-314-3723 and EmergencyManagement Office oftheFireMarshal Emergency Preparedness ontarioseniors.ca Fax: 416-326-7078 Toll-free TTY:1-800-387-5559 Toll-free Phone:1-888-910-1999 Tel: 416-326-7076(Seniors’INFOline) Ontario Seniors’Secretariat accessON.ca Fax: 416-325-3407 Toll-free TTY:1-800-268-7095 TTY: 416-325-3408 Toll-free Phone:1-866-515-2025 Disabilities Act(AODA) Accessibility ForOntarianswith Accessibility Initiatives

Travelling Abroad Registration Servicewhen For TravelAdviceand medicalert.ca Toll-free Fax:1-800-392-8422 Toll-free Phone:1-800-668-1507 Tel: 416-696-0142 Canadian MedicAlert®Foundation Bracelets orIdentification For InformationonMedicAlert® voyage.gc.ca Toll-free TTY:1-800-394-3472 Toll-free Phone:1-800-267-6788 In CanadaandUSA: TTY: 613-944-1310 Tel: 613-944-6788 Canada Foreign AffairsandInternationalTrade

PAGE 96 TIPS FOR PEOPLE WITH DISABILITIES PAGE 97 York CatholicDistrictSchoolBoard children aresafe in analternate location. be notifiedtopickuptheirchildren,orparents orguardianscouldbenotifiedoncetheir on theemergency,parentsorguardianscould In case of aschoolevacuation, depending and proceduresholdregulardrillstopractice andevaluate their plan. situations. Principalsalso mentioned ensure thatstaff and studentsaretrainedintheplans School principalshaveemergencyplansand proceduresinplace to address the above representatives fromthefiredepartment,police,andChildren’sAidSociety. The Board’sEmergencyResponseManualwasdeveloped with theassistance of • • • • • Fire • details actionstobetakenintheeventofemergencieslike: Manual onsite,which Every school and locationintheYorkCatholicSchoolBoardhasanEmergencyResponse may notbeable to avoidtheunexpected,atleast we canbepreparedforthem. in our worldcananddogowrong.Whilewe No matterhowwemayplan,manythings www.ycdsb.ca Fax: 905-713-1272 • 416-221-5051 905-713-1211 Aurora, ONL4G0M1 320 BloomingtonRoadWest Administrative Centre Protocol for dealingwithchildabuse Severe weatherconditions Trespassers or intruders Bomb threats accidents Student the alternatelocationuntilparentscanbereached. unable toreachtheparentoremergencycontact,thenstudentswouldbesupervisedat filled out byparents atthestartofschool year) would benotified.Iftheschoolwere If parentsorguardianscannotbereached,theemergencycontact(notedonform

PAGE 98 RESOURCES PAGE 99 www.yrdsb.ca Fax: 905-727-1931 • 905-895-7216 905-727-3141 Aurora, ONL4G3H2 60 WellingtonSt.West Centre The Education York RegionDistrictSchoolBoard • • • • • fire departments. These planshavebeendeveloped in co-operationwiththe York RegionalPolice and local emergencies thatmayarise. ensure staff are trainedinpoliciesandprocedures that areinplace to deal with outlines actionstobetakeninsuch emergencies.Administrators in his/herlocationwhich Each school administrator hasanEMERGENCYPREPAREDNESSGUIDEandaFIREPLAN Plans are inplace to deal with emergencies suchas: and educationcentresoffices are trainedtodeal with emergenciesthatmayarise. The YorkRegionDistrictSchoolBoardstaff in publicelementaryandsecondary schools in schools? Are schoolstaff trained todeal with emergenciesthatmayarise Regional chemicalspills Severe weatherconditions intruders Armed Bomb threats Fire School Evacuation school’s administrator. For moreinformationontheschool’semergencyplan,parentsareasked to talk to their reached. would besupervisedatthe“alternatelocation”untilparentsorguardianscould Should theschool be unabletoreachtheparentoremergencycontact,child(ren) be notifiedinanemergencywhenparentsareunabletocontacted. This isthepersonwhodesignatedbyparent(onschool’s emergency form)to If theparentorguardiancannotbereached,emergencycontactwouldnotified. Parents orguardianswouldbenotifiedoncethechildrenaresafe in thealternatelocation. and staff to alternatelocations. Should itbenecessary to evacuate the school,aplanisinplace to safely move students

PAGE 100 RESOURCES PAGE 101

905-890-1008 905-890-1000 www.redcross.ca Canadian RedCross Resources 646-505-1191 ext.122 nod.org National OrganizationonDisability(U.S.) ibc.ca Web Site2014 Insurance BureauofCanada ontario.ca Government ofOntario ready.gov/hazardous-materials-incidents FEMA WebSite2014 416-314-3723 www.emergencymanagementontario.ca Emergency ManagementOntario ec.gc.ca Environment Canada enbridge.com Enbridge ceep.ca, [email protected] Preparedness The CentreforExcellenceinEmergency

in yourcommunity,contact: Emergency Preparedness For moreinformationabout york.ca please visit: For EmergencySupportContactForm publicsafetycanada.gc.ca Public SafetyCanada georgina.ca 905-476-5167 Co-ordinator GeorginaFireDepartment Community EmergencyManagement Town ofGeorgina eastgwillimbury.ca 905-853-8842 Emergency Services Co-ordinator EastGwillimbury Community EmergencyManagement Town ofEastGwillimbury aurora.ca 905-895-9222 Co-ordinator CentralYorkFireServices Community EmergencyManagement Town ofAurora

Co-ordinator KingTownshipFire Community EmergencyManagement Township ofKing richmondhill.ca 905-763-8778, or905-883-5444 Richmond HillFireandEmergencyServices Public Education/Awareness Emergency Preparedness 905-883-5444 Richmond HillFireandEmergencyServices Co-ordinator Community EmergencyManagement Town ofRichmondHill newmarket.ca 905-895-9222 Central YorkFireServices Management Co-ordinator Community Emergency Town ofNewmarket markham.ca 905-477-7000 Commission Co-ordinator CommunityandFireServices Community EmergencyManagement City ofMarkham king.ca 905-833-2800 & EmergencyServices

Vaughan FireandRescueService Manager ofEmergencyPlanning City ofVaughan and EmergencyServices Whitchurch-Stouffville Fire Co-ordinator Community EmergencyManagement Town ofWhitchurch-Stouffville vaughan.ca E-mail: [email protected] 905-832-2281 york.ca E-mail: [email protected] 1-877-464-9675 ext.71219 Emergency Management The RegionalMunicipalityofYork townofws.ca 905-640-9595

PAGE 102 RESOURCES PAGE 103

Address: 2. 1. Poison Information: Family Physician: Local Hospital: Local non-emergencyFireDepartment: Non-emergency PoliceDepartment: In alife-threateningemergency,dial9-1-1. Emergency TelephoneNumbers Family worknumbers: Name: Nearest relative: Name: Local contact: Name: Out ofprovincecontact: Your ImportantTelephoneNumbers Reunion Locations

Away fromtheneighbourhood, incaseyoucannotreturnhome,please meetat: Outside yourhome: Telephone (Day/Evening): Route totry first: Telephone (Day/Evening): Telephone (Day/Evening): 1-800-268-9017

3. 2. 1.

Telephone: City: City: City:

PAGE 104 RESOURCES PAGE 105 ______Notes: Thank you to our contributing partners:

This guidebook is available online at york.ca/emergencypreparedness Aurora § E ast Gw illi mbury § Geo rgina § Kin g § Markham § Newm arket Georgina § King § Markham § Newmarket § Richmond Hill § Vaughan Whitchurch-Stouffville § Aurora § East Gwillimbury § Georgina § King Whitchurch-Stouffville § Aurora § East Gwillimbury § Georgina § King Markham § Newmarket § Richmond Hill § Vaughan § Whitchurch-Sto Markham § Newmarket § Richmond Hill § Vaughan § Whitchurch-Sto Aurora § East Gwillimbury § Georgina § King § Markham § Newmarket Aurora § East Gwillimbury § Georgina § King § Markham § Newmarket EMERGENCY PREPAREDNESS GUIDE

Know the Risks Make a Plan Get an Emergency Kit

Spring 2015 IS YOUR FAMILY READY?