IDBI BANK LTD RFP For OS Vendor
Bid to be submitted (dropped) personally by authorized representative of the respective Bidder.
REQUEST FOR PROPOSAL (RFP) DOCUMENT RFP FOR SELECTION AS OUTSOURCING VENDOR (OS Vendor) FOR PROVIDING MARKETING & BACK OFFICE SUPPORT SERVICES TO IDBI BANK LTD. Bid Document may be downloaded from Bank’s Website www.idbibank.in Date of commencement of issue of bidding documents - To be uploaded on 25.08.2021 website Cost of bidding document, if required in Rs. 1000/- (Rupees One Thousand Only) physical form (Non-Refundable) in the form of demand draft/ pay order (Non refundable) from an Indian scheduled bank in favor of ‘IDBI Bank Limited’, payable at Mumbai. Last date for submission of pre-bid 04.09.2021 queries (only through e-mails) E-mail address: [email protected] Date and place of Pre bid meeting 08.09.2021 at 1100 hrs IDBI Bank, IDBI Tower, WTC Complex, Cuffe Parade,Mumbai-400005 Last date of the submission of Bid 14.09.2021 at 1500 hrs Place of submission of bid envelop Bids in sealed envelope to be dropped into a sealed Box kept at IDBI Bank, IDBI Tower, Ground Floor, WTC Complex, Cuffe Parade, Mumbai-400 005 Date & Time of opening of Technical bids 14.09.2021 at 1600 hrs
Date & Time of opening of Financial bids To be intimated later
Note: 1) This Document is not transferable. 2) If a holiday is declared on the dates mentioned above, the bids shall be received /opened on the next working day at the same time specified above.
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DISCLAIMER The sole purpose of this Request for Proposal (RFP) is to assist IDBI Bank Limited (IDBI Bank) for selection of Outsourcing Vendor (OS Vendor) for providing marketing and back office support services .
The information contained in this RFP document or information provided subsequently to the bidder (s) or applicant whether verbally or in documentary form, by or on behalf of IDBI Bank is provided to the bidder(s) on the terms and conditions set out in this RFP document and all other terms and conditions, subject to which such information is provided.
This RFP is not an agreement nor an offer or invitation to offer by IDBI Bank to any parties, other than the applicants who are qualified to submit the bids [“Bidder(s)”]. The purpose of this RFP is to provide the Bidder (s) with information to assist the formulation of their proposal. This RFP does not claim to contain all the information, which each Bidder may require. Each Bidder should conduct its own independent investigation and analysis and should check the accuracy, reliability and completeness of the information in this RFP and wherever necessary obtain independent advice. IDBI Bank makes no representation or warranty and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP.
The information contained in the RFP document is selective and is subject to updating, expansion, revision and amendment. IDBI Bank does not undertake to provide any Bidder with access to any additional information or to update the information in the RFP document or to correct any inaccuracies therein, which may become apparent. IDBI Bank reserves the right of discretion to change, modify, add to or alter any or all of the provisions of this RFP and/or the bidding process, without assigning any reasons whatsoever. Such change will be intimated to all Bidders. Any information contained in this document will be superseded by any later written information on the same subject made available to all recipients by IDBI Bank.
IDBI Bank may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information in this RFP.
IDBI Bank reserves the right to reject any or all the bids /proposals received in response to this RFP at any stage without assigning any reason whatsoever. The decision of IDBI Bank shall be final, conclusive and binding on all the parties.
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SECTION I INVITATION FOR BID
Table of Contents
1 Background………………………………………………………………………4
2 Guidelines for submitting bids ………………………………………………. 4
3. Bid Security Value /Earnest Money deposit……………………...………….5
4 Pre-Qualification for OS vendors……….……………………………………...6
5. Eligibility Criteria……………………………………………………………..... 6
6. Brief Scope of Work……………………………………… ………..…………...11
7. General Instructions………………………………………………………….....11
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1. Background
1.1. IDBI Bank Limited is a company within the meaning of Companies Act, 2013 and a “banking company” under section 5 (c) of the Banking Regulation Act, 1949 (hereinafter referred to as IDBI Bank or the Bank).
1.2 IDBI Bank is notified as a scheduled bank by the Reserve Bank of India (RBI) under the Reserve Bank of India Act, 1934. RBI has re-categorized IDBI Bank as a “Private Sector Bank” for regulatory purposes. IDBI Bank is engaged in banking business.
2. Guidelines for submitting bids
2.1 Purpose
IDBI Bank requires Marketing & Back Office Support Services (hereinafter referred to as “Services” or “OS Services”) as per Section IV of Bid Document, in the areas of Marketing of Asset and Liability Products and Support Functions, Lead Generation and Promotional Activities, Contact Point Verification Activities, General Administration Services, Data Entry & Document Processing Services and Back Office Support Services.
The above services are required at locations (as per requirement) across the country, where IDBI Bank Branches/offices/establishments are presently located (as described in Para 5 of Section V of the Bid document) or to commence operations in the future. At present, 3 OS Vendors have deployed approximately 5000 (approx) persons (as on June 2021), across 1886 Branches plus other offices/establishments of IDBI Bank and the Bank has initiated the current tender process with a view to select a fresh set of competent, qualified and experienced OS vendors in accordance with the provision laid down in this RFP.
2.2 Instructions to OS Vendors
Interested OS Vendors are advised to study the Bid Document carefully. Submission of Bid shall be deemed to have been done after careful study and examination of the Bid Document with full understanding of its implications. Sealed offers prepared in accordance with the procedures enumerated in Section II of the Bid Document should be submitted to IDBI Bank not later than the date and time laid down, at the address mentioned in table given above at page no.1 as a Place of submission.
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2.3 Amendment of RFP IDBI Bank reserves the sole right for including any addendum or issuing any corrigendum to this RFP or Bid process. The Bidders shall not claim as a right for requiring IDBI Bank to do the aforesaid.
At any time before the deadline for submission of Bids/ offers, IDBI Bank may, for any reason whatsoever, whether at its own initiative or in response to a clarification requested by prospective Bidders, modify this RFP.
All prospective Bidders who have received this RFP, shall be notified of the amendment in writing by email or fax or post or on the IDBI Bank website, and all such amendments are binding on them.
If required in order to allow prospective Bidders reasonable time in which to take the amendment into account in preparing their Bids, IDBI Bank reserves the rights to extend the deadline for the submission of Bids. However no request from the Bidder, shall be binding on IDBI Bank. IDBI Bank's decision shall be final, conclusive and binding on all the bidders or offers.
2.4 Expected time for starting the Service(s)
The OS Vendors are expected to provide the requisite Service(s) within a period of one month of written intimation from IDBI Bank or such time as may be permitted by IDBI Bank. The OS Vendors should be ready with its persons, supervisory and other supporting staff within this period so that there will not be any disruption in the services and the Bank’s business continuity is ensured. In case the OS Vendor is not been able to takeover all required services at all required locations in this time period or extension if any, granted at the discretion of IDBI Bank, IDBI Bank shall be entitled to terminate the agreement / cancel the award of contract and shall not be bound to take any services from that OS Vendor concerned and /or reallocate the services.
3. Bid Security Value/ Earnest Money Deposit
3.1 A Bid Security of amount Rs. 10,00,000/- (Rupees Ten Lakhs only) per bidder by way of Demand Draft or Pay Order in favour of ‘’IDBI Bank Limited’’ payable at Mumbai, must accompany and be attached outside the sealed envelope of the Technical bid. 3.2 The Bid Security shall not bear any interest and the same will be refunded within 90 (Ninety) days from the last date of completion of the entire RFP/Bid process in case
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of unsuccessful bidder(s) and within 90 (Ninety) days form the date of commencement of services in case of successful bidder(s). The Bid Security would be exempted, in case of those bidders who are eligible for such exemption and registered under the related provisions of MSME/ NSIC and related guidelines/ instructions and such OS Vendors must provide supporting documents to claim the above exemptions. It is clarified that the Bid Security will not bear any interest whatsoever and this Bid security amount shall be forfeited in the event of any evasion, avoidance, refusal or delay on the part of the Bidder to sign and execute the agreement or any other documents, as may be required by IDBI Bank in case the bid is accepted. 4. Pre-Qualification for OS Vendors
4.1 The prospective OS Vendors should fulfill the respective pre-qualifications (Eligibility Criteria) mentioned below; otherwise their bids will not be considered valid for the bid evaluation process and will be forthwith rejected. The OS Vendor should submit all the supporting documents and in the absence thereof the bid is liable to be rejected. 4.2 Each OS Vendor should bid for providing all the Service(s) for each Category as defined in the scope of work, annexed with the Bid (Section IV) of Bid document. 4.3 Bids submitted in consortium will be rejected without assigning any reasons whatsoever. 5. Eligibility Criteria Sr. Parameters Eligibility Criteria Documents Required No. 1. Existence (A) The bidder should be an (A) Constitutional Documents; incorporated body, in the line of (B) Certificate of business for providing OS services for commencement of business / at least 5 years incorporation (B) The bidder should have registered (C) Certificate from Statutory an annual billing / annual turnover of Auditors of the company not less than Rs.50 crs from the (D) Certified copy of latest aforesaid services during each of the Memorandum of Association last three financial years ending FY and Articles of Association, in 2019-20. case of bidder is a company. 2 Strength The company should have had Certificate from the CMD of the minimum 6000 employees on its rolls company. as on March 31, 2021
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3 Presence The company should have a presence Certificate from the CMD of the in atleast 20 locations across the company attesting the list of country, including Branch offices in branches. the four Zones as per the following matrix (a) North Zone : Delhi NCR or Jaipur or Chandigarh and (b) East Zone : Kolkata or Bhubaneswar or Patna or Guwahati and (c) South Zone : Chennai or Bengaluru or Hyderabad and (d) West Zone: Mumbai or Navi Mumbai or Thane 4 Clientele (A) The company should be providing (A) Copy of letter of services specified in para 2.1 ibid to at engagement for services from least one bank/subsidiary of a Bank/ bank / subsidiary of a Bank/ Insurance company during the last Insurance company. two financial years.
(B) The company should have (B) Adequate documentary experience of providing outsourcing proof of providing OS services services during last 7 years ending FY covering cost/value as 2019-20 should be either of the stipulated. following i. Three work orders/contracts for value of not less than Rs.40 crs each or ii. Two work orders/contracts for value of not less than Rs.50 crs each or iii. One work order /contract for value of not less than Rs.80 crs.
5 Infrastructure The company should possess the A Declaration from CMD execution capabilities to address the certifiying that OS vendor shall marketing and back office support provide all infrastructure services at all the locations detailed in facilities within stipulated time Section IV of the bid document. The at all location as required by bidder should have the capability and the Bank.
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infrastructure to make resources available at a stated location within a maximum period of one month from the date of receiving intimation from the Bank. 6 IT platform The Company should have central Certificate from CMD of the salary processing facility. Further the company. Company should also possess GPS based online attendance posting or readiness to implement the same within two months from the date of award of contract. 7 Negative List The Company should not have been Certificate from CMD of the put in negative list by IBA/any public company. sector bank/ Government organization or any of its clients for breach of applicable laws /violation of regulatory prescriptions or breach /deficiency of services. 8 Litigation Certification on litigations against the Certificate from CMD of the service provider. company in line with format given in Section V. 9 Integrity Pact The Company should submit pre- The Bidder is required to contract Intergrity Pact. submit duly executed pre- contract Intergrity pact in line with format given in Section V. 10 Solvency Certificate of Financial Soundness The Certificate of Financial Certificate from Bankers Soundness from Bankers should be in the form of “Solvency Certificate” from the Bank for an amount of Rs. 100 lakhs. 11 Profit The Company should have earned Net (A) Copies of Audited Annual profit in last three Financial years (last Report along with Directors’s FY ending 2019-20). report and Auditors report for the last three financial years. (B) Audited Financial for last three Financial years (last FY ending 2019-20) and also Audited financials for FY 2020-
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21. (If audited financial for FY 2020-21 is not available at the time of bidding, participants may provide provisional financial duly certified by auditors.)
5.1 In addition to above-mentioned requirements, the OS Vendor should also posses the following: 5.1.1 The OS Vendor’s organization should be manned by professionals adequately trained and the organization structure should comprise of a centralized help desk, taxation and labour law consultants, account managers, recruiters and other support staff to enable the OS Vendor to execute and perform the job and work assignment of such nature and magnitude. The manpower being deployed for this project should have necessary experience, expertise & relevant knowledge about all the aspects of Marketing & Back Office Support and should be registered as a staff/employee of OS Vendor. In case back office support is required to be given at offsite location (other than Bank's premises), OS Vendor should be ready to provide these services at its own / third party location. The manpower being deployed for this project should have been completed at least one dose of vaccination for COVID-19. OS Vendor must have registration/s / licenses as per legal / regulatory requirements applicable in various States. 5.1.2 The OS Vendor shall have good name, standing and professional reputation for, performing similar job/ assignment and should not be on the defaulter’s list of RBI / other regulator/Indian Banks Association/ other statutory / regulatory body / authority. In addition, they should not have defaulted in providing similar services with IDBI Bank or any other bank. Satisfactory service certificates should be produced from two of their existing major clients, which should be current in nature. 5.1.3 The OS Vendor should have proper presence for providing OS Services in locations covering all of the branches as listed in Para 5 of Section V and should be able to undertake the services for all existing and new locations (as per future requirement) of the Bank for which the Bid is submitted. OS vendor shall have a representative/ supervisor available in all those locations where the Bank is having its Regional Offices. 5.1.4 Service (s) The OS Vendor should have adequate staff to provide uninterrupted and continued service during the period of contract. The OS Vendor should have supervisory staff to review performance of persons deployed at IDBI Bank and take remedial action Page 9 ______
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for not meeting performance criteria. If the person deployed to provide these services remains absent, a suitable replacement should be provided to ensure continuity of the services. The associates and other staff should be given/wear tamper proof photo identity cards issued by the OS Vendor and wear prescribed uniforms, if any. 5.1.5 Relevant documentary evidence(s), satisfactory certificates, licenses/ authorization under applicable law including but not limited to certificates from the auditors / statutory auditors, income-tax, sales tax and Goods and Service Tax (GST) returns for the above should be produced along with the bid. IDBI Bank will inspect the existing offices and infrastructure facilities of the Bidders, who are prima facie found to be technically qualified based on the documents submitted along with the Technical bid, to assess the capability of the vendor for rendering the service(s). The inspection will be carried out by at least two representatives of IDBI Bank at locations as may be decided by IDBI Bank at its sole discretion. IDBI Bank shall intimate the bidder the program for inspection, before the commencement of such inspection, and the bidder shall provide all assistance that may be required for carrying out the inspection. In case the facilities are not found to be adequate as per submissions in the bid or if the bidder fails to provide the assistance sought for carrying out the inspection, IDBI Bank reserves the right to disqualify the OS Vendor from further participation in the bidding process and this would result in the forfeiture of the Security Deposit. Technical qualification would be subject to satisfactory inspection as given above. 5.1.6 The OS Vendor should complete the “Organization Profile” format in Section V of the Bid document and submit the relevant document(s) along with the Bid documents. 5.1.7 The OS Vendor should not be owned or controlled by any Director or officer / employee of the Bank or their relatives having the same meaning as assigned under the Companies Act, 2013. A declaration to this effect should be submitted along with the bid. 5.1.8 In the areas of marketing services, OS Vendor should have mechanism in place to identify performers and non-performers and should devise incentive payout for achieving the optimum performance. 5.1.9 Since the Bank would have to serve notice period (in a phased manner) to the existing OS Vendor(s) before terminating the extant Agreement with them, the OS Vendor selected through this RFP will be given the resource requirements after completion of the notice period given to existing OS Vendor and Bank's decision in this regard will be final, conclusive and binding on the selected OS Vendor.
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6. Brief Scope of Work
6.1 Marketing and Support Functions, Lead Generation & Promotional Activities, Contact Point Verification Activities, General Administration Services, Data Entry and Document Processing Services and Back Office Support Services by way of placing their staff at the facilities/locations of the Bank, with an assurance of efficient, prompt and safe Service/s with utmost honesty, integrity, security, accuracy, efficiency and secrecy. 6.2 Engagement of OS Vendor(s) will be for an initial period of 2 (two) years from the date of Agreement. Thereafter this Agreement may be renewed/extended for a further period at the discretion of IDBI Bank, on the terms mutually agreed between the Parties in writing. However, in the event of Service(s) being found unsatisfactory at the time of review or at any time during the intervening period, IDBI Bank reserves the right to terminate the contract by giving one month’s notice. 6.3 The selected OS Vendor/s should allocate dedicated Relationship Managers for each Zone (North, East, South and West Zone) for IDBI Bank within 15 days of the award of the contract who would be the Specific Point Contact (SPC) for the Bank regarding OS Services from the selected vendor. 6.4 OS Vendors have to ensure that the verification of the antecedents of the persons/staff deployed by them from their ex-employer/Police, and also carry out KYC related to identity and address of such persons/staff. OS Vendors have to also ensure that they possess the requisite technical/educational qualifications and experience for rendering the requisite services to IDBI Bank to the satisfaction of IDBI Bank. IDBI Bank will not reimburse any separate recruitment charges or verification charges of any nature. 6.5 The invoice/ bills raised and the details thereof for the services rendered will be audited by third party (if necessary) to have error free payments. 6.6 The detailed scope of work is given in Section IV of the Bid Document.
7 General Instructions
7.1 A “Two Bid” process will be followed. The Request for proposal by OS Vendor will have to submit both Technical and Financial Bids in separate envelopes. The Technical Bid envelope may be super-scribed as "Providing Marketing and Back Office Support Services to IDBI Bank Ltd-TECHNICAL BID" with name & full address, contact numbers of the Service provider/ OS Vendor. Similarly on the envelope containing Financial Bid, it should be super-scribed "FINANCIAL BID"- “Do Not Open with Technical Bid” and should have Name and Full address, contact
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numbers of the Service provider/ OS Vendor. No indications pertaining to price or financial or commercial terms should be made on the envelopes. The Financial Bid will be opened only of, those OS Vendor(s) who are technically qualified. Both the envelopes are to be put in a master envelope super-scribed as “Request for Selection as OS Vendor for Providing Marketing and Back office Support Services to IDBI Bank Ltd". It should also have Name, Full Address, E-mail ID and contact no. of two dealing officials of the bidder specifically for this RFP. 7.2 At present, IDBI Bank has around 1886 branches plus other offices /establishments spread across the country. Based on the above, selected OS Vendors will have to provide OS services by deploying approximately 5500 persons (for current FY2021- 22) to deliver the services satisfactorily. On the basis of anticipated growth in business and corresponding increase in bandwidth of associated deliverables, the requirement is expected to be in the range of 7000 numbers for FY 2022-23. Bidding will be for the entire Bank as a whole at the locations as specified; however, the numbers will be split among the vendors who qualify through the bidding process and accept the counter offer at the rates accepted by L1 (lowest bidder) at a ratio of 40%, 30% and 30% of the total requirement. There will accordingly be a panel of 3 qualified vendors and the criteria/basis for empanelment will be their strength/ratings on the parameters as evaluated in the Technical Bids. However, in case only 2 vendors qualify and accept the counter offer the distribution of numbers will be 60% and 40%. In case of only 1 vendor, Bank will go for fresh RFP process to avoid reliance on only one vendor in line with Bank’s business continuity plan. Bank may, for administrative convenience, allocate an entire location/city/ region/ State to an OS Vendor, without prejudicing the allocation numbers or category of locations, to the extent possible, in the larger interest of efficient services to the Bank. The allocation of requirement/distribution of quantity among the selected OS Vendor (s) would be done as per the sub activity to be carried out and Bank's decision in this regard will be final, conclusive and binding on OS Vendor (s). 7.3 All the bids must be accompanied by a bid security as specified in the Bid documents and must be put in the drop box meant for the purpose only by a responsible and duly authorized person carrying photo identity of the OS Vendor Company, at the address mentioned in table given above at page no.1 as a Place of submission. 7.4 IDBI Bank reserves the right to accept or reject, in part or full, any or all the bids without assigning any reason whatsoever. IDBI Bank may decide not to avail services from any OS Vendor as a consequence of this RFP for providing OS Services and the Bank's decision in this regard will be final, conclusive and binding on OS Vendor (s). 7.5 Decision as to any arithmetical error manifest or otherwise in the bid documents shall be decided at the sole discretion of IDBI Bank and shall be binding on the OS Vendor. The bidders must submit an Undertaking cum Affidavit duly signed by the
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authorized signatory that all the terms & conditions of this RFP are acceptable to them. 7.6 IDBI Bank reserves the right to re-issue /re-commence the entire bid process in case of any anomaly, irregularity or discrepancy in regard thereof. Any decision of IDBI Bank in this regard shall be final, conclusive and binding on the Bidder. Any attempt to visit or meet Top management officials of the Bank after issue of public notice and till finalization of the RFP, it shall be construed by the Bank as an unlawful attempt by the prospective bidder to IDBI Bank, to influence the RFP/ Bid process and may invite disqualification from bidding/ punitive action. Only one authorized representative of each bidder would be permitted to visit for submitting the RFP Document/ or when called by the Bank. 7.7 IDBI Bank reserves the sole right for including any addendum/ issuing corrigendum to this entire bid process. The bidders shall not claim as a right for requiring IDBI Bank to do the aforesaid. At any time before the deadline for submission of bids / offers, IDBI Bank may, for any reason, whether at its own initiative or otherwise, modify this RFP / Bid Document. All prospective bidders who have received this RFP shall be notified of the amendment in writing by e-mail or fax or post, and modifications, if any, will be made available as addendum / corrigendum on the Internet and all such amendments shall be binding on all of them. If required, in order to allow prospective bidders reasonable time, in which to take the amendment into account, in preparing their bids, IDBI Bank reserves the right to extend the deadline for the submission of bids. However, no request from the bidder, shall be binding on IDBI Bank for the same. 7.8 Before bidding, the OS Vendors are requested to carefully examine the bidding documents and the terms and conditions of the contract, and if there appears to be any ambiguity and/or discrepancy between any of the bidding documents they should forthwith refer the matter to IDBI Bank for necessary clarification and in any case the Bank’s interpretation to any of the clause shall be final and conclusive. 7.9 Interested OS Vendors may seek and obtain further information/clarification by sending email at [email protected] 7.10 Bidding documents may be submitted as under: 7.10.1 Date of availability of bidding Bid documents would be available for documents downloading from IDBI Bank’s website (i.e.www.idbibank.in) during the period between 25.08.2021 to 14.09.2021
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7.10.2 Cost of bidding document, if Rs. 1000/- (Rupees One Thousand only) in required in physical form (Non- the form of demand draft/ pay order (Non Refundable) refundable) from an Indian scheduled bank in favor of ‘IDBI Bank Limited’, payable at Mumbai. 7.10.3 Date of Pre bid meeting 08.09.2021 at 1100 hrs
7.10.4 Last date of the submission of Bid 14.09.2021 at 1500 hrs 7.10.5 Date & time of opening of Technical 14.09.2021 at 1600 hrs Bids 7.10.6 Place of submission bid envelop Bids in sealed envelope to be dropped into a sealed Box kept at IDBI Bank Limited, IDBI Towers, Ground Floor, WTC Complex, Cuffe Parade, Mumbai – 400 005 7.10.7 Inspection of Vendor sites by IDBI To be intimated later Bank officials as part of technical evaluation process will be done during this period. 7.10.8 Bidders found successful in technical To be intimated later bids will be suitably informed by 7.10.9 Financial Bid Opening date To be intimated later If a holiday is declared on any of the dates mentioned above, the bids shall be received/ opened on the next working day at the same time as specified above.
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SECTION II
GENERAL INSTRUCTIONS TO THE OUTSOURCING VENDOR (OS Vendor)
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Table of Contents
1 Procedure for submission of Bids ...... 17 2 Clarification of Bid document ...... 19 3 Language of Bids ...... 20 4 Documents comprising the Bids ...... 20 5 Bid prices: ...... 21 6 Firm prices ...... 21 7 Discount ...... 22 8 OS vendor qualification ...... 22 9 Bid security ...... 23 10 Bid validity period ...... 23 11 Format and Signing of Bid ...... 23 12 Revelation of Prices ...... 24 13 Local conditions ...... 24 14 Last date for receipt of Bids ...... 24 15 Late Bids ...... 25 16 Modification and Withdrawal of Bids ...... 25 17 Address for correspondence...... 25 18 Opening of Bids ...... 25 19 Clarifications ...... 26 20 Preliminary examination ...... 26 21 Contacting the IDBI ...... 26 22 Post qualification ...... 27 23 Bid evaluation criteria (BEC) ...... 27 24 Evaluation of Technical Service(s) Bids ...... 27 25 Evaluation of Financial Bids…………………………………………………….30 26 IDBI's right to accept any Bid and to reject any or all Bids ...... 30 27 Acceptance of Bid……………… ……………… ……………………………..30 28 Signing of contract……………………………… ……………………………… 31 29 Performance Security/ Performance Bank Guarantee..……………..……. …31
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1. Procedure for submission of Bids: 1.1 General: IDBI Bank proposes to engage competent, qualified and experienced agencies to provide Marketing & Back Office Support in the areas of Marketing and Support Functions, Lead Generation & Promotional Activities, Contact Point verification activities, General Administration Services, Data Entry and Document Processing Services and Back Office Support Services.
1.2 Interested OS Vendor(s) should submit a summary of the service(s) rendered/implemented for various other clients. This information must be enclosed with the technical Bid (as per the format given in Section V of the Bid document). Scope of the service(s) rendered / implemented and centers/cities where service(s) are provided to be furnished.
1.3 The Bid shall contain the full name, address, telephone number (mobile and landline), fax number and E-mail ID of OS Vendor (one full time Director and one VP/GM) for facilitating communications including notices to be given to the OS Vendor in connection with the Bid transaction. Any communication from IDBI Bank Limited by any of the above modes of communication shall be treated as official communication and duly acted upon by the respective OS Vendor.
1.4 As mentioned in clause 5 Section I, Referral letter(s) from at least two existing clients (at least one should be a bank/subsidiary of Bank or insurance company) to be submitted along with a “Satisfactory Certificate” relating to no default in services from the client.
1.5 The OS Vendor shall complete in all respects, form(s) annexed to the Bid documents, quote the rates, furnish the information called for therein, and (sign and date each of the documents in the relevant space provided) therein for the purpose. The OS Vendor shall initial each page of the Bid document.
1.6 The Bid shall be signed by a person or persons duly authorized by the OS Vendor with signature duly attested by the authorized signatories of the OS Vendor. In the case of a body corporate, the Bid shall be signed by the duly authorized officers and supported by internal corporate authorizations. The OS Vendor shall sign on each page of the bid documents.
1.8 The Bid form and the documents attached to it shall not be detached or removed one from the other and no alteration (s) or mutilation (s) (other than filling in all the blank spaces) shall be made in any of the Bid documents attached thereto. Any alterations or changes to the entries in the attached documents shall be made by a separate
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covering letter, in the absence of which it shall be rejected. Any decision in this regard by IDBI Bank shall be final, conclusive, and binding on the OS Vendor.
1.9 The OS Vendor shall bear all costs for the preparation and submission of the Bid document. IDBI Bank shall not be responsible or liable for reimbursing/compensating these costs, regardless of the conduct or outcome of the Bidding process including cancellation and abandonment of the Bidding process.
1.10 Bid documents can be down loaded from the Internet site www.idbibank.in (Notice & Tender). However, if the prospective bidder desires to have a physical copy of the bid document, the same can be obtained at IDBI Bank, AGM -, Human Resources Department, 21st Floor, “D”wing, IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005. For this purpose, the bidder needs to submit a DD/PO for Rs. 1000/- (Non refundable) favoring "IDBI Bank Ltd", payable in Mumbai towards the cost of bid document. Further, at the time of submission, an undertaking cum affidavit should be given by the bidders that they have not modified any part of the RFP/ Bid document.
1.11 The Bid shall be accompanied by Bid security deposit as specified in Section I. Bids not accompanied by the Bid Security deposit shall be forthwith rejected.
1.12 The OS Vendor, irrespective of his/her participation in the Bidding process, shall treat the details of the documents as secret and strictly confidential.
1.13 IDBI Bank reserves the right to adjust arithmetical or other errors in the Bid, in the manner in which IDBI Bank considers appropriate or deem fit. Any adjustments so made by IDBI Bank shall be informed to the OS Vendor, if IDBI Bank makes an offer to accept his Bid. The final decision as to any error manifest or otherwise shall be at the sole discretion of IDBI Bank and be binding on the OS Vendor.
1.14 The OS Vendor shall submit their offers strictly in accordance with the terms and conditions of the Bid document. Any Bid, which stipulates conditions at variance with the terms and conditions given in the Bid documents, shall be rejected forthwith. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.
1.15 A Screening Committee constituted for the purpose of selection of the OS Vendor would evaluate Technical Bids to qualify the OS Vendors and only those OS Vendors who qualify may be required to make a detailed presentation to the Screening Committee, if need be, for further evaluation. The Financial Bids of the finally qualified and short listed OS Vendors would be opened in their presence or their
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authorized representatives wishing to be present. No intimation would be sent to the unsuccessful OS Vendors.
1.16 Each Bid document shall be properly super-scribed as “Technical” or “Financial” Bid as the case may be and submitted simultaneously in separate sealed envelopes. Both the envelopes are to be put in a master envelope superscribed " Request for Empanelment as OSV for Providing Marketing and Back office Support Services to IDBI Bank Ltd".
1.17 IDBI Bank is not bound to accept the lowest or any Bid and has the right to reject any or all Bids without assigning any reason whatsoever. IDBI Bank also reserves the right to re-issue / re-commence the Bid process. Any decision in this regard by IDBI Bank shall be final, conclusive, and binding on the OS Vendor.
1.18 The Technical Bid shall contain no financial / commercial details. However, a blank copy (Performa of Financial Bid) of the Financial Bid should be enclosed with the corresponding Technical Bid with the price column of the price Bid format blanked out. A tick mark shall be provided against each item of the price Bid format to indicate that there is a quote against this item in the Financial Bid. Offers with Technical Bid containing prices shall be rejected outright. Any decision in this regard by IDBI Bank shall be final, conclusive, and binding on the OS Vendor.
1.19 The OS Vendor is expected to examine and follow all instructions, forms, terms & conditions, and scope of work in the Bid Document. Failure to furnish information complete in all respects sought in the Bid Document or submission of a Bid not substantially responsive to the Bid Document in every respect will be at the OS Vendor's risk and may result in the rejection of the Bid by IDBI Bank. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.
1.20 The OS Vendor shall prepare the Bid based on details provided in the Bid documents. It must be clearly understood that the list of locations is intended to give the OS Vendor an idea about the scale and magnitude of the work and are not in any way exhaustive and guaranteed by IDBI Bank.
2. Clarification of Bid document A prospective OS Vendor requiring any clarification on the Bid Document may notify IDBI Bank in writing at the email/mailing address indicated in Section I. IDBI Bank will respond in writing, to any request for clarification of the Bid Document, received not later than the dates prescribed in Section I of this Bid Document.
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3. Language of Bids
The Bid prepared by the OS Vendor, as well as all correspondence and documents relating to the Bid exchanged by the OS Vendor and IDBI Bank with supporting documents and printed literature shall be in English only.
4. Documents comprising the Bids 4.1 The Bid prepared by the OS Vendor shall comprise of the following components: The Technical Bid should comprise of the following:
Technical Bid Checklist 1 OS Vendor Eligibility Proof (documents to be attached as per the requirement) 2 Technical Bid Form (refer Section V) 3 Organization Profile (refer Section V) 4 Infrastructure confirmation – for the zone chosen (refer Section V) 5 Details of Scope of work with scales response–(refer Section IV) 6 OS Vendor Client’s details (refer Section V) 7 Details of Insurance cover already available with OS Vendor to cover IDBI Bank Operations –Fidelity & Others. 8 Confirmation of OS Vendors for signing Service Agreement and accepting Terms & Conditions mentioned therein (refer Section III) 9 Proforma of Financial Bid (refer Section V) 10 Bank Details (refer Section V) 11 Bid security in the form of Pay order/DD 12 Requisite Power of Attorney/Board Resolution authenticating/authorizing the signatories of the Bid Document (Refer Section V) 13 Undertaking cum affidavit from OS Vendor that its name does not appear in any “Caution” list of RBI/ IBA or any other regulatory body for OS activity, they have not modified any part of the tender/ bid document downloaded from the website and confirming the correctness of the information (Refer Section V).
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4.2 The Financial Bid should comprise of the following:
Financial Bid Checklist 1 Price Bid Form (refer Section V) 2 Financial Bid (refer Section V) (Submit all documents signed by authorized person (s)/Directors) 5. Bid prices 5.1 The OS Vendor shall indicate the rates for the service(s) it proposes to provide under the Contract or as stipulated in the Scope of Work/Services.
5.2 The price percentage (with maximum two decimals) quoted should be written both in words and figures. In case of any discrepancy, the price/percentage mentioned in words will be treated as correct and will be relied upon.
5.3 The rates quoted must be all inclusive. The Service Tax/Goods and Service Tax, if applicable will be paid extra. Other applicable tax, if any would be deducted at source, as per prevailing rates.
5.4 In the absence of above information a Bid may be considered incomplete and summarily rejected. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.
5.5 OS Vendor shall provide the required service(s) strictly in accordance with the requirements under the Scope of Work of the Bid document and it shall be the responsibility of the OS Vendor to fully meet all the requirements of the Bid document.
6. Firm prices Rates quoted must be firm and final (with no re-openers) and shall not be subject to any upward modifications, on any account whatsoever. The Bid rates shall be indicated as percentage of CTC / reimbursable compensation. (A Bid submitted with an adjustable percentage quote will be treated as non-responsive and shall be rejected forthwith). Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.
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7 Discount 7.1 The OS Vendors are advised not to indicate any separate discount. Discount(s), if any, should be merged with the quoted rates / percentages. Discount of any type, indicated separately, will not be taken into account for evaluation purpose. However, in the event such an offer, without considering discount, is found to be the lowest, IDBI Bank, at its discretion, shall avail such discount at the time of award of contract.
7.2 After the acceptance of the Technical Bids of the short listed OS Vendors, but before the opening of the Financial Bids, IDBI Bank, may offer the short listed OS Vendors option to indicate the discounts offered, if any, on the Financial Bids. The final rates quoted by the OS Vendor will be the rates so indicated in the Financial Bids less the discount offered.
8. OS Vendor qualification
8.1 The term "OS Vendor" as used in the Bid documents shall mean the one who has signed the Bid Form. The OS Vendor may be either the Principal Officer or his duly authorized representative, in which case he / she shall submit a certificate of authority. All certificates and documents (including any clarifications sought and any subsequent correspondence) received hereby, shall, as far as possible, be furnished and signed by the representative and the principal.
8.2 It is further clarified that the individual signing the Bid or other documents on behalf of a firm or a company in connection with the Bid must certify whether he/she signs as: (i) constituted attorney of the firm, or (ii) the principal officer or his duly authorized representative if it is a company
8.3 The OS Vendor shall sign its Bid with the exact name of the firm to whom the contract is to be issued. The Bid shall be properly signed and sealed by duly authorized officer of the OS Vendor’s organization.
8.4 The OS Vendor shall clearly indicate their legal constitution and the person signing the Bid shall state his capacity and also source of his ability to bind the OS Vendor.
8.5 The power or authorization, or any other document consisting of adequate proof of the ability of the signatory to bind the OS Vendor shall be annexed to the Bid. IDBI Bank may reject outright any Bid not supported by adequate proof of the signatory’s authority and internal corporate authorizations.
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9. Bid security 9.1 The OS Vendor shall furnish, as part of its Bid, a Bid security of the amount mentioned in Section I.
9.2 Bid security deposit of unsuccessful OS Vendors will be returned within a period of 90 (Ninety) days from the last date of completion of entire RFP/Bid process.
9.3 In cae of successful bidder(s), the bid security amount will be refunded within 90 (Ninety) days from the commencement of services to the Bank.
9.4 The Bid security amount shall be forfeited: (i) If a OS Vendor withdraws his Bid during the Bid validity period; or (ii) If a OS Vendor makes any statement or encloses any form which turns out to be false, incorrect and/or misleading at any time prior to signing of contract and/or conceals or suppresses any material information/facts; or (iii) If the successful OS Vendor fails to sign the contract or furnish performance security and other guarantee(s)/security in the form and manner to the satisfaction of IDBI Bank, as mentioned in the Bid document. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.
10. Bid validity period 10.1 Bids should be valid for 90 (ninety) days from the last date of submission. A Bid valid for a shorter period may be rejected by the IDBI Bank as non-responsive. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.
10.2 In exceptional circumstances, IDBI Bank may solicit the OS Vendor's consent to an extension of the period of validity. The request and the responses thereto shall be made in writing (or by email). The validity of Bid security provided shall also be suitably extended. An OS Vendor may refuse the request without forfeiting its Bid security. An OS Vendor granting the request will not be required nor permitted to modify its Bid. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.
11. Format and Signing of Bid
11.1 The copy of the Bid should be complete document and should be bound as a volume. It shall be typed / printed on one side only with page numbers and appropriately flagged and contain the list of contents with page numbers. The Bid shall be properly signed by the OS Vendor or a person or persons duly authorized to bind the OS Vendor to the Contract. Page 23 ______
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11.2 The Bid shall contain no interlineations, erasures or overwriting except as necessary to correct errors made by the OS Vendor, in which case such corrections shall be initialed by the person or persons signing the Bid.
11.3 Each page should be stamped and initialed by authorized signatory. The OS Vendors shall seal the Bid document envelope properly. If the outer cover of the Bid is not sealed and marked, IDBI Bank will assume no responsibility for the misplacement of the Bids or premature opening.
11.4 Any deficiency in documentation may result in the rejection of the Bid. The decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.
12. Revelation of prices Rates in any form or for any reason should not be revealed before opening the Financial Bid, failing which the offer shall be liable to be rejected. If price change is envisaged due to any clarification(s), revised Bid in a separate sealed cover shall be submitted with prior written permission of IDBI Bank, before the last date of submission of Bid.
13. Local conditions 13.1 It will be imperative on each OS Vendor to (i) fully acquaint himself with the local environment and prevailing conditions and other factors including local legal framework, which would have effect on the performance of the contract and / or the cost and or execution of the contract as described in the Bidding documents. IDBI Bank shall not entertain any request for clarification from the OS Vendor regarding such local conditions.
13.2 It is the responsibility of the OS Vendor that such factors have properly been investigated and considered while submitting the Bid proposals and that no claim whatsoever including those for financial adjustment to the contract awarded under the Bidding documents will be entertained by IDBI Bank and that neither any change in the time schedule of the contract nor any financial adjustments arising thereof shall be permitted by IDBI Bank on account of failure of the OS Vendor to appraise themselves of local laws / conditions.
14. Last date for receipt of Bids
14.1 Bids will be received by IDBI Bank as per the date /time & at the address specified under Section I. No request for extension of last date of submission would be entertained.
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14.2 In the event of the specified date for the receipt of Bids being declared a holiday for IDBI Bank, the Bids will be received up to the appointed time on the succeeding working day.
15. Late Bids
Any Bid received by IDBI Bank after the last date for receipt of Bids prescribed by the IDBI Bank, will be rejected forthwith and / or returned unopened to the OS Vendor. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.
16. Modification and Withdrawal of Bids
16.1 The OS Vendor may modify or withdraw its Bid after the Bid's submission, provided that written notice of the modification or withdrawal is received by IDBI Bank prior to the last date prescribed for submission of Bids.
16.2 The OS Vendor should submit its modified Bid in whole as a replacement of its previous Bid.
16.3 The OS Vendor's modification or withdrawal notice shall be prepared, sealed, marked and dispatched strictly in accordance with the provisions of this document.
16.4 No Bid may be modified subsequent to the last date for receipt of Bids.
16.5 No Bid may be withdrawn in the interval between the last date for receipt of Bids and the expiry of the Bid validity period specified by the OS Vendor in the Bid. Withdrawal of a Bid during this interval may result in the OS Vendor’s forfeiture of Bid security furnished by the OS Vendor.
17. Address for correspondence
The OS Vendor shall designate the official mailing address, place and Fax number to which all correspondence shall be sent by IDBI Bank.
18. Opening of Bids
18.1 On the basis of information furnished in the Technical Bid, OS Vendors will be qualified for Technical Bid evaluation. The Bids of OS Vendors, who do not qualify at this stage, will not be taken up for further evaluation, and the sealed Financial Bids of such OS Vendors will be returned unopened forthwith.
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18.2 Bids of only technically qualified OS Vendors will be taken up for further evaluation.
18.3 IDBI Bank will open the Bids, in the presence of the representatives of the OS Vendors who choose to attend, at the designated time, date and place.
18.4 The OS Vendors' names, modifications, Bid withdrawals and the presence or absence of the requisite Bid Security and such other details as IDBI Bank, at its discretion, may consider appropriate or deem fit will be announced at the Bid opening.
19. Clarifications
When deemed necessary, IDBI Bank may seek clarifications on any aspect from the OS Vendor. However, that would not entitle the OS Vendor to change or cause any change in the substance of the Bid submitted or price quoted.
20. Preliminary examination
20.1 IDBI Bank will examine the Bids to determine whether they are complete, whether any computational / arithmetical errors have been made, whether required Bid Security has been furnished, whether the documents have been properly signed and supporting documents annexed thereto, and whether the Bids are generally in order.
20.2 If there is a discrepancy between words and figures, the amount in words will prevail.
20.3 A Bid determined as not substantially responsive will be rejected by IDBI Bank and may not subsequently be made responsive by the OS Vendor by correction of the nonconformity. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.
20.4 IDBI Bank may waive any minor defect or nonconformity or irregularity in a Bid, which does not constitute a material deviation, provided such waiver, does not prejudice or affect the relative ranking of any OS Vendor.
21. Contacting IDBI Bank
21.1 No OS Vendor shall contact IDBI Bank on any matter relating to its Bid, from the time of the Bid opening till the time the contract/ Bid is awarded.
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21.2 Any effort by a OS Vendor to influence the Bid evaluation, Bid comparison or contract / Bid award decisions may result in forthwith rejection of the OS Vendor’s Bid.
22. Post qualification
22.1 IDBI Bank will determine to its satisfaction whether the OS Vendor selected as having submitted the best evaluated responsive Bid is qualified to satisfactorily perform the contract. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.
22.2 This determination will take into account the OS Vendor's financial, technical, implementation and post-implementation capabilities. It will be based upon an examination of the documentary evidence submitted by the OS Vendor.
22.3 An affirmative determination will be a pre requisite for award of the contract/ Bid to the OS Vendor. A negative determination will result in rejection of the OS Vendor's Bid, in which event, IDBI Bank will proceed to the next best-evaluated Bid to make a similar determination of that OS Vendor's capabilities to perform satisfactorily. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.
23. Bid Evaluation Criteria (BEC)
23.1 To meet IDBI Bank’s requirements, as spelt out in the Bid Document, the selected OS Vendor must have the requisite experience in providing Service(s) in the field of Marketing & Back Office Support Services sought by IDBI Bank, for the existing branches / offices, as well as proposed to be opened during the period of the contract.
23.2 IDBI reserves the right to modify the evaluation process at any time during the Bid process, without assigning any reason whatsoever, and without any requirement of intimating the OS Vendors of any such change at any time during the process of evaluation. IDBI Bank may seek specific clarifications from any or all OS Vendors wherever deemed necessary during the process of evaluation. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.
24. Evaluation of Technical Bids
24.1 The Technical Bid will be evaluated as per the scaling criteria i.e:
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a) Provision of Services -refer Service matrix (as below) b) Network coverage -refer Location list (Section V) c) Infrastructure availability -refer Infrastructure matrix (Section V) at their location d) Existing clientele / Employee -refer Location list (Section V) Strength e) Profit /Turnover - refer Organization profile
24.2 The Technical Bid will be evaluated as follows a) Provision of Service(s) as mentioned in the scope of Service(s) (Section IV) –
Scales Matrix Scale Description 2 Service is readily available. 1 The OS Vendor needs not more than 2 months to start the services
For qualifying in the Technical Bid, the OS Vendor must score either ‘2’ or ‘1’.
The said table lists the scale, which should be used to gauge the response of OS Vendor on the availability of Service(s) as mentioned in Section IV – under Scope of work. The OS Vendors should provide their response in the “Scales Response” column as per the scales matrix for each activity mentioned in the scope of Service(s)
Please note
In no case can the OS Vendor - exclude any service for a Category of services, mentioned in the Service Matrix below. - exclude any city / location (both existing and proposed) for the Category of services.
SERVICE MATRIX Provision of Service
List of Services Scales Response
Recruitment Facilities
Legal Compliance Capabilities
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Infrastructure to provide online Support including GPS based attendance
Supporting staff / Facilities to provide other administrative support to the Branches / Locations of the Bank b) Network coverage – would be gauged as per the confirmation received from OS Vendors in the Infrastructure confirmation / location wise list (refer Section V) c) Infrastructure- would be gauged as per the infrastructure made available in line with the requirements at the locations - (Section V) d) Existing Clientele / Employee Strength - would be gauged as per the confirmation received from OS Vendors in the Clientele Details / Employee strength as notified (refer Section V)
24.3 Process for Technical evaluation a) As mentioned at Para 24.1 the Technical Bid will be evaluated as per the scaling criteria i.e:
- Provision of Services - Network coverage - Infrastructure availability - Existing clientele / Employee strength - Profit & Turnover b) For qualifying in the Technical Bid, the Bidder must score either ‘2’ or ‘1’. c) In respect of the Bidders found to have prima facie qualified based on a) and b) above, inspection will be conducted by two representatives of IDBI Bank at locations as to be decided by IDBI Bank at its sole discretion. IDBI Bank shall intimate the bidder the programme for inspection, before the commencement of such inspection, and the bidder shall provide all assistance that may be required for carrying out the inspection. In case of the facilities are not found to be as per submissions in the bid or if the bidder fails to provide the assistance sought for carrying out the inspection, the bidder will be disqualified. The Bidder, whose infrastructure is found inadequate on inspection, will be disqualified.
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25. Evaluation of Financial Bids
25.1 Financial Bids of the OS Vendors, who are technically qualified, shall be opened. IDBI Bank shall however not bind itself to accept the best Bid or any Bid and reserves the right to accept any Bid, wholly or in part.
25.2 Following points would be considered at the time of evaluation of the financial Bid submitted by an OS Vendor.
The Financial Bid submitted by OS Vendor would be evaluated only on the basis of quote given in percentage terms and the percentage quoted will accordingly be considered for determining L1.
OS Vendors have to quote their best rate across the “charge sheet” (in the OS Vendors quote column) (Section V)
OS Vendor has to ensure that the quotes for the items marked as “Mandatory-M & Option -O” should not be left blank / un-updated else the Bid may be rejected. However quotes mentioned in the Mandatory “M” cell will be considered for final Bid evaluation
26. IDBI Bank’s right to accept any Bid and to reject any or all Bids
26.1 IDBI Bank reserves the right to accept any Bid, to annul the Bid process and reject all Bids at any time prior to award of contract/Bid, without thereby incurring any liability to the affected OS Vendor(s) or any obligation to inform the affected OS Vendor(s) of the grounds for IDBI Bank's action.
26.2 IDBI Bank reserves the right to award contract to one or more than one of the OS Vendors. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.
26.3 In the event of any two or more OS Vendors offering lowest identical financial Bids, decision with regard to determining the lowest OS Vendor would be based on any of the said OS Vendors revising their financial Bids downwards.
27. Acceptance of Bid
Prior to the expiry of the period of Bid validity, IDBI Bank will notify the successful OS Vendor in writing, the counter offer / acceptance of the Bid.
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28. Signing of contract
28.1 After IDBI Bank notifies the successful OS Vendor that its Bid has been accepted, the OS Vendor should sign the contract/ Service Agreement (given in Section III).
28.2 The successful OS Vendor shall sign the Service Agreement within 10 days of receipt of notification of award of contract/Bid.
29. Performance Security/ Performance Bank Guarantee
29.1 Within 10 days of the receipt of acceptance by IDBI Bank, the successful OS Vendor shall furnish a Performance Bank Guarantee for an amount of Rs. 100 lakh (Rupees One Hundred Lakh).
29.2 The Performance Security shall be denominated in Indian Rupees and shall be by way of a bank guarantee issued by a Indian scheduled commercial bank.
29.3 The proceeds of the Performance Security shall be payable to IDBI Bank as compensation for any loss or damage resulting from the failure of OS Vendors to complete its obligations under and in accordance with the contract/ Service Agreement or deductions on account of the penalties imposed by IDBI Bank as against the sub-standard /delayed/interrupted servcies and other similar shortcomings as stated in the Servcie Agreement
29.4 The Performance Bank Guarantee should be valid upto three months beyond the end of ‘Service(s) Contract period’ as defined in Section III of the contract, and shall be renewed within two (2) weeks before its expiry, if required. In case the performance guarantee amount reduces from the initial deposit due to penal deductions etc., it shall be made up /replenished back to the initial amount deposited within two (2) weeks of such penal deduction being effected.
29.5 Failure of the successful OS Vendor to comply with the requirement of the Performance Bank Guarantee/ Performance Security shall constitute sufficient grounds for the annulment of the award and forfeiture of the Bid Security, in which event the IDBI Bank may award the contract to the next best evaluated OS Vendor or call for new bids. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on the OS Vendor.
29.6 The Performance Guarantee will be discharged by IDBI Bank and returned to the OS Vendor after 90 days from the successful completion of contract.
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SECTION III
GENERAL TERMS & CONDITIONS (SERVICE AGREEMENT) (to be signed between IDBI Bank & the successful Bidder)
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AGREEMENT
THIS AGREEMENT made at []this[] day of []Two Thousand and []
BETWEEN M/s [•], a company within the meaning of the Companies Act, 2013 and having its registered office at [•] (hereinafter referred to as "the OS Vendor" which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors and permitted assigns) of the ONE PART AND IDBI BANK LIMITED, a company within the meaning of the the Companies Act, 2013 and a “banking company” within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 (hereinafter referred to as "IDBI Bank" which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors and assigns) of the OTHER PART
Each of the parties mentioned above are hereinafter collectively referred to as "Parties" and individually as a "Party"
WHEREAS,
1. IDBI Bank being desirous of improving its customer service intends to avail the Services as hereinafter defined, and for that purpose had floated a Bid Document/ RFP.
2. The OS Vendor who is engaged in the business of providing the Services participated in the Bid and being successful Bidder desires to provide the Services to IDBI Bank.
3. The OS Vendor has represented to IDBI Bank that it has necessary and requisite experience and expertise to offer the Services to IDBI Bank and that in terms of its constitutional documents i.e. Memorandum and Articles of Association, the OS Vendor has the power to provide the Services.
4. IDBI Bank has accepted the OS Vendor's Bid dated [] and has communicated its acceptance vide its communication (email/letter) dated [•].
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5. As a pre-condition to pursue the above, the Parties are desirous of setting out the understanding and arrangement between the Parties with respect to the Services and have accordingly, agreed to enter into this Agreement.
NOW, THEREFORE, in consideration of the mutual agreements herein contained and other good and valuable consideration, the receipt and sufficiency whereof hereby acknowledged, the Parties hereto agree as follows:
1 1.1 DEFINITIONS For the purposes of this Agreement, the following terms shall have the meanings set out below.
"Applicable Laws" means, with respect to any Person, all laws, statutes, rules, regulations, orders, writs, processes, decrees, injunctions, judgments, or awards of an arbitrator, a court or any other governmental authority, and all governmental authorisations binding upon or applicable to such Person or to any of its properties or assets.
"Confidential Information" means, (i) IDBI Bank standard/special security procedures and systems at various locations; (ii) technical or business information or material not covered in (i); (iii) proprietary or internal information related to customers / constituents / products or services of IDBI Bank including, financial information, process / flow charts, information related the Services, business and contractual relationships, information the Parties provide regarding third parties; (iv) information disclosed pursuant to this Agreement and (v) all such other information which by its nature or the circumstances of its disclosure is confidential.
"Agreement" means this agreement and all documents attached hereto.
“Applicable Permits” or “Permits” means any waiver, exemptions, building, variance, franchise, permit, authorizations, approval, license or similar order of or from any Central or State, provincial, municipal, regional, environmental or other governmental entity, instrumentality, agency, authority, court, regulatory body or other body having jurisdiction over all or any part of the Services to be performed pursuant to the terms of this Agreement.
“Fees” means, the amount payable by IDBI Bank to the OS Vendor for the Services rendered by the OS Vendor and as detailed in Annexure B.
"Good Industry Practice" means the exercise of degree of skill, diligence and prudence which is expected from a highly skilled, experienced and internationally Page 34 ______
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recognized and reputed OS Vendor engaged in the same type of undertaking as OS Vendor under similar circumstances and acting generally in accordance with the prevailing laws, rules, regulations, codes and industry standards.
"Key Personnel" means those of OS Vendor's personnel identified as such by IDBI Bank.
"Person" means any natural person, firm, corporation, company, voluntary association (incorporated or otherwise), partnership, joint venture, trust, limited organization, unlimited organization, or other entity.
"Services" means providing Marketing and Support Functions, Lead Generation & Promotional Activities, Contact Point Verification Activities, General Administration Services, Data Entry and Document Processing Services and Back Office Support Services and matters related to or incidental to the foregoing, under this Agreement as described in Annexure A to this Agreement / Section IV of RFP document.
"Term" shall have the meaning ascribed to it in Clause 13.1
1.2 INTERPRETATION
In construing this Agreement
1.2.1 Time is the essence in the performance of the Parties’ respective obligations. If any time period specified herein is extended, such extended time shall also be of the essence;
1.2.2 Unless the context otherwise requires, words importing the singular shall include the plural and the vice versa;
1.2.3 Clause, headings are for reference only and shall not affect the construction or interpretation of this Agreement;
1.2.4 References to Recitals, Clauses, Exhibits, Annexures and Schedules are references to Recitals, Clauses, Exhibits, Annexures and Schedules of and to this Agreement;
1.2.5 Whenever the context so demands the references to a Party to this Agreement includes references to its successors or assigns (immediate or otherwise if so provided in the description of the Parties) of that party and reference to agreements shall include reference to all the amendments thereto by whatever manner;
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1.2.6 Reference to any Applicable Law includes a reference to such Applicable Laws as amended or re-enacted from time to time, and any rule or regulation promulgated there under; and
1.2.7 The terms “herein”, “hereof”, “hereto”, hereunder and words of similar purport refer to this Agreement as a whole.
2 SCOPE OF SERVICES TO BE PERFORMED AND OR RENDERED
2.1.1 Scope of Services The OS Vendor shall provide all Services including supervision, assistance, guidance, etc, more particularly detailed in the Annexure A to this Agreement; and shall perform all operations and assignments and render all services as may be necessary and incidental to fulfill its obligations under this Agreement. The OS Vendor shall render the Services to the best of its ability and in accordance with Good Industry Practice. Further, all Services necessary and required to satisfactorily fulfill its obligations under this Agreement, shall be deemed to be included in the scope of Services (Annexure A to this Agreement) of the OS Vendor. The OS Vendor is committed to using its knowledge, secured control & management system and information database for the purpose and shall provide IDBI Bank access to the OS Vendor’s knowledge database during the term of Agreement. The OS Vendor shall facilitate tapping of its pool of employees, consultants, advisors and analyst during the tenure of the Agreement as may be required.
2.1.2 In rendering the Services to the IDBI Bank, OS Vendor warrants that: i) It shall observe the best service quality standards and ensure that OS Vendor renders its obligations to the satisfaction of the IDBI Bank. ii) Engage requisite number of personnel/Key Personnel for rendering the Services in an efficient and timely manner. iii) It shall provide adequately qualified, trained and experienced personnel/Key Personnel to provide uninterrupted and continued Services during the period of contract. The suprannuation age criteria etc. of deployed person should be as per the applicable policy of OS Vendor /statutory provisions applicable to OS Vendor. iv) It shall meet the various deadlines and standards as more particularly mentioned in Annexure A to this Agreement. v) It shall discuss and review its progress, on a regular basis as and when required by the Bank. vi) It shall extend Services during validity period of the Agreement.
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vii) It shall comply with all Applicable Laws in connection with the Services. viii) All personnel/Key Personnel deployed by OS Vendor to IDBI Bank shall carry identity card provided by the OS Vendor. ix) It shall provide and render Services, at all times, as per the Good Industry Practice and abide by the Applicable Laws. x) It shall maintain utmost confidentiality of the Confidential Information. xi) It shall comply all Applicable Laws /Applicable Permits including provisions of labour laws, which are applicable to OS Vendor or personnel/Key Personnel deployed by them and shall be solely responsible for liabilities arising out of such compliance, non –compliance or implementation or non- implementation.
2.1.3 If the nature of the Services to be rendered by OS Vendor require the personnel/Key Personnel to enter the premises of the IDBI Bank, OS Vendor shall: i. Ensure that the personnel/Key Personnel follow and comply with the instructions (oral or written or both) issued by the IDBI Bank to the OS Vendor or to personnel/Key Personnel from time to time in this regard. ii. Use the area specifically allotted to OS Vendor for rendering the Services and performing its obligations under this Agreement. iii. Ensure that the personnel/Key Personnel observe all security guidelines of the IDBI Bank from time to time. iv. Keep the fixtures, fittings, equipment and documents and properties of the IDBI Bank installed at area allotted to OS Vendor, clean and in good condition and shall not inflict any damage whatsoever to these assets of the IDBI Bank.
2.1.4 OS Vendor and its personnel/ Key Personnel shall comply with all of the IDBI Bank's standards / security procedures at such locations and shall deal promptly and courteously with the customers, employees, agents of the Bank.
2.1.5 Observe and perform all such additional conditions, covenants, undertakings that may be made from time to time by the IDBI Bank in its sole discretion.
2.2 Related Documentation The OS Vendor will maintain and provide all necessary documentation, registers and records in connection with the performance of Services and other related documents including for complying with Applicable Law or any statutory requirements.
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3 PAYMENT OF FEES
3.1 Invoicing (a) IDBI Bank shall pay the Fees to the OS Vendor upon receipt of the OS Vendor’s invoice(s), raised in accordance with the Billing and Payment Methodology set out in Annexure B.
(b) OS Vendor shall submit its invoice(s) and supporting documents in both soft and hard copy to the Corporate office of IDBI Bank addressed to the General Manager of the respective Department where the services are provided.
(c) IDBI Bank and OS Vendor shall mutually agree and fix the payment cycle based on which OS Vendor will make payment towards salary & other statutory benefits etc. to its persons deployed in IDBI Bank.
3.2 Payments In consideration of the Services, IDBI Bank shall make payment through electronic mode, in respect of the invoices raised and prepared by the OS Vendor as per the provisions of Annexure B. The OS Vendor shall be responsible for its own as well as its personnel’s income tax. The Fees or the rates mentioned in Annexure B are comprehensive and inclusive of all duties, levies, taxes, costs, charges and incidental expenses and are not subject to escalation or any re-openers. Apart from the amounts computed in accordance with Annexure B, no further sums, charges, fees, costs or consideration of any nature whatsoever shall be payable by IDBI Bank to OS Vendor in respect of the Services or any portion thereof. All payments made by IDBI Bank to OS Vendor shall be subject to requisite statutory deductions. IDBI Bank shall provide to OS Vendor on OS Vendor's request the tax receipts / TDS Certificates / other certificates in this behalf so as to enable OS Vendor to claim any tax credits.
3.3 Statutory /Legal Compliances
The OS Vendor agrees, undertakes and confirms absolutely, irrevocably, unconditionally that the entire obligation with regard to:
(i) Payment of minimum wages; (ii) Payment of bonus; (iii) Payment of gratuity; and (iv) Any other statuary remittances, which may be applicable from time to time to the personnel/Key Personnels engaged by the OS Vendor shall be principally with the OS Vendor and the OS Vendor shall also be liable for payment to the personnel/Key Personnel engaged by him/them, any revision in aforesaid laws
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affected by appropriate Government and liability and duty of IDBI Bank shall be limited only to the extent of reimbursement of the bills properly raised/payment of fees and not otherwise. If any liability, obligation, burden, claim or cost are suffered or incurred by IDBI Bank on account of breach by the OS Vendor of the provisions of this clause, the OS Vendor shall forthwith reimburse the same to IDBI Bank without any demur or protest whatsoever. The OS Vendor hereby indemnifies IDBI Bank against any harm or cost or claim incurred or suffered by IDBI Bank due to breach of the OS Vendor in terms of the obligations herein. The OS Vendor will furnish proof of compliance of all labour laws requirements including obtaining licenses, filing of monthly/quarterly and annual returns and any other statutory requirement within 15 days from the due date and furnish calculations and proof of payments made to all Government/Statutory Authorities under PF, ESIC, Labour Welfare Fund Act, Payment of Bonus Act, Minimum Wages Act, Payment of Wages Act, etc., within 15 days of the statutory time limit allowed under the respective Acts.
3.4 Notwithstanding anything contained in this Agreement or in any other documents(s) i.) Under no circumstances shall IDBI Bank be liable to the OS Vendor for direct, indirect, incidental, consequential, special or exemplary damages arising from termination of the Agreement, even if IDBI Bank has been advised of the possibility of such damages, such as, but not limited to, loss of revenue or anticipated profits or lost business;
ii) IDBI Bank shall not have any liability whatsoever in case of any third party claims, demands, suit, actions or other proceedings against the OS Vendor or its Personnel or any other person engaged by the OS Vendor in the course of performance of the OS Vendor’s obligations under this Agreement;
4. DISPUTED PAYMENTS & SETOFF
4.1 IDBI Bank reserves the right to dispute /withhold payments / further payment due to the OS Vendor under this or any other contract if the OS Vendor has not performed the Services in accordance with the provisions of this Agreement. In the event IDBI Bank disputes payment, IDBI Bank will inform the OS Vendor of the same in writing, and the Parties will attempt to settle the payment dispute under the amicable settlement procedures set out herein. If the Parties agree that the Services were not performed in accordance with this Agreement, then such disputed payment, if any, shall (i) if already paid by IDBI Bank to the OS Vendor be forthwith refunded by the OS Vendor; and (ii) if payable or outstanding, shall cease to be so payable or outstanding.
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4.2 IDBI Bank shall apply any damages or non-conformance compensation or other amounts due or accrued to IDBI Bank under this Agreement to reduce any amount due or accrued to the OS Vendor under this Agreement or any other arrangement.
4.3 The OS Vendor shall not reduce any damage or non-conformance compensation or other amount due or accrued to IDBI Bank under this Agreement (by set-off or otherwise).
5. TAXES
5.1 The OS Vendor, its directors and employees shall be solely liable for the payment of all taxes, duties, fines, penalties, etc., by whatever name called as may become due and payable under the local, state and / or central laws, rules and / or regulations as may be prevalent and as amended from time to time in relation to the Services rendered pursuant to this Agreement.
5.2 Notwithstanding any thing contained in this Agreement, IDBI Bank shall not be liable nor responsible for collection and / or payment of any such taxes, duties, fines, penalties etc., by whatever name called, that are due and payable by the OS Vendor under the local, state and / or central laws, rules and / or regulations as may be prevalent and as amended from time to time.
6 DISPUTE RESOLUTION MECHANISM
6.1 The Parties shall use their best efforts to amicably settle all disputes arising out of or in connection with this Agreement in the following manner:
(i) The Party raising the dispute shall address to the other Party a notice requesting an amicable settlement of the dispute within ten (10) days of receipt of the notice.
(ii) The matter will be referred for negotiation between Chief General Manager – Human Resources of IDBI Bank and Chief Executive Officer of the OS Vendor. The matter shall then be resolved by them and the agreed course of action documented within a further period of thirty (30) days.
6.2 The Parties agree that any dispute between the Parties, which cannot be settled by negotiation in the manner, described in Clause 6.1 hereof, may be resolved exclusively by arbitration and such dispute may be submitted by either Party to arbitration within thirty (30) days of the failure of negotiations. Arbitration shall be held in Mumbai and conducted in accordance with the provision of Arbitration and Conciliation Act 1996 or any statutory modification or re-enactment thereof. Each
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party to the dispute shall appoint one (1) arbitrator each and the two arbitrators shall jointly appoint the third or the presiding arbitrator. The arbitration proceedings shall be conducted in the English language. Subject to the above, the courts of law at Mumbai alone shall have the jurisdiction in respect of all matters connected with the Agreement. The arbitration award shall be final and binding upon the Parties and judgment may be entered thereon, upon the application of either party to a court of competent jurisdiction. Each party shall bear the cost of preparing and presenting its case, and the cost of arbitration, including fees and expenses of the arbitrators, shall be shared equally by the Parties unless the award otherwise provides.
6.3 The OS Vendor shall not be entitled to suspend the provision of the Services, pending resolution of any disputes between the Parties and shall continue to render the Services in accordance with the provisions of the Agreement notwithstanding the existence of any dispute between the Parties or the subsistence of any arbitration or other proceedings.
6.4 This clause will survive the expiration,cancellation or termination of this Agreement.
7 REPRESENTATIONS & WARRANTY OF THE OS VENDOR
7.1 The OS Vendor Representations & Warranties (Services) (a) The OS Vendor has the expertise, resources, infrastructure, qualified manpower and information technology resources to provide the Services and hereby warrants that it shall provide the Services meeting global quality standards. (b) The OS Vendor warrants that all Services provided hereunder shall conform to the requirements of this Agreement and the OS Vendor shall at all times adhere to Good Industry Practices. (c) The OS Vendor warrants that it has obtained all applicable permissions, licenses, permits and consents required to provide the Services and the same are valid and subsisting that the Services shall be provided in compliance with all Applicable Laws and the provision of the Services shall not result in the breach of any Applicable Laws.
7.2 Remedy of Deficiency in Services If in the opinion of IDBI Bank, acting reasonably, the Services have not been performed to the standards as described in Clause 7.1, IDBI Bank shall, have the option to require the OS Vendor to expeditiously correct any deficiencies in the Services at no cost to IDBI Bank. Deficiencies in Services shall be determined by reviewing the quality and timeliness of the Services. Deficiencies in Services that cannot be resolved by the Parties may be resolved under the dispute resolution
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procedures set forth in Clause 6 of this Agreement. IDBI Bank shall make reasonable efforts to review the Services on a monthly basis.
7.3 The OS Vendor Representations & Warranties (Personnel) (a) The OS Vendor shall furnish personnel with the skills and experience appropriate to satisfy with the requirements of this Agreement (the "OS Vendor Personnel"). The OS Vendor Personnel provided under this Agreement shall possess, in the aggregate, a range of skills that would permit individual OS Vendor Personnel to perform job / assignment and provide the Services at operating levels as contemplated under the Agreement.
(b) The OS Vendor agrees to furnish OS Vendor Personnel on the understanding and condition that at all times such individuals shall, be under the direct supervision, direction and control of the OS Vendor in performing the work / job for which OS Vendor Personnel have been requested. The OS Vendor acknowledges that nothing herein shall give rise to any obligations on the part of IDBI Bank towards the OS Vendor Personnel, and the OS Vendor alone shall remain responsible for the OS Vendor Personnel.
(c) The OS Vendor shall engage while providing Service(s) to IDBI Bank persons with good character and integrity whose backgrounds has been duly verified and who do not have any criminal record or involvement.
7.4 Number of OS Vendor Personnel The actual number of the OS Vendor’s employees required to perform the Services, the date of commencement of the Services and the duration of the Services shall, if not already set out herein or in the bid documents be mutually determined in accordance with the provisions of this Agreement.
7.5 Changes in OS Vendor Personnel (a) If IDBI Bank deems any of the OS Vendor Personnel unsuitable, incompetent, dishonest or uncooperative, it shall without delay, inform the OS Vendor and the Parties shall mutually consult and discuss the issue. If after such consultations and discussions IDBI Bank still requires the OS Vendor to remove the concerned person, the OS Vendor shall do so and supply a replacement for such employee at its own cost and expense.
(b) The OS Vendor shall not transfer, reassign or remove any of the Key Personnel (except as a result of voluntary resignation, involuntary termination for cause, illness, disability, or death) during the specified period without IDBI Bank
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prior approval, which approval shall not be unreasonably withheld provided the OS Vendor assuring IDBI Bank that such action will not have an adverse impact on the OS Vendor’s performance of its obligations under the Agreement.
7.6 Key Personnel The OS Vendor shall cause each of the Key Personnel to devote full time and effort, for the Term for performing the Services.
8. INSURANCE 8.1 The OS Vendor shall maintain at its own expense during the Term, adequate insurance coverage including but not restricted to, comprehensive general commercial liability insurance coverage, medical insurance coverage, insurance coverage against physical loss or damage to the OS Vendor’s Personnel and property, fidelity insurance protecting against employees dishonesty, theft, robbery, forgery, altered documents and/or other dishonest acts and any other insurance as required by Applicable Laws and shall ensure that all such insurance policies remain in force and effect during the provision of the Services by the OS Vendor Personnel. The insurance coverage against physical loss or damage to the OS Vendor’s personnel shall have a total cover of Rupees Five Lakh per person. The said policy shall include personal accidental death & permanent disability for Rupees Four lakh and medi-claim of Rupees One lakh for self. The cost to be incurred on providing such cover shall be borne by the vendor and not by the Bank. The comprehensive insurance cover needs to be provided by the OS Vendor uniformly to all its associates deployed at IDBI Bank.
8.2 IDBI Bank shall have no liability whatsoever for any loss or injury to any individual assigned to perform the Services under this Agreement or otherwise, while on IDBI Bank's premises or anywhere. The OS Vendor will be solely liable for the aforesaid.
8.3.1 The OS Vendor undertakes to provide such documentary proof of compliance of this clause as may be required by the Bank or its authorities. 8.3.2 The OS Vendor shall ensure that all such insurance policies remain in force during the period of this Agreement.
9. CORPORATE REPRESENTATIONS BY THE OS VENDOR The OS Vendor represents warrants and covenants that:
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9.1 Corporate Standing
It is a limited liability company duly organized, validly existing and in good standing under the laws of India and is qualified to do business in all jurisdictions in which the nature of the business conducted by it makes such qualification necessary and where failure so to qualify would have a material adverse effect on its financial condition, operations, prospects or business.
9.2 No violation of law: litigation The OS Vendor is not in violation of any Applicable Laws which violations, individually or in the aggregate, would affect its performance of any obligations under this Agreement. There are no legal or arbitration proceedings or any proceedings by or before any governmental or regulatory authority or agency, now pending or (to the best knowledge of the OS Vendor) threatened against the OS Vendor which, if adversely determined, could reasonably be expected to have a material adverse effect on the financial condition, operations, prospects or business of the OS Vendor or its ability to perform the obligations under this Agreement.
9.3 No Breach None of the execution and delivery of this Agreement, the consummation of the transactions herein contemplated or compliance with the terms and provisions hereof will conflict with or result in a breach of, or require any consent under the charter of the OS Vendor or any applicable law or regulation, or any order, writ, injunction or decree of any court, or any agreement or instrument or arrangement to which the OS Vendor is a party or by which it is bound or to which it is subject, or constitute a default under any such agreement or instrument or arrangement.
9.4 Corporate Action The OS Vendor has all necessary power and authority to execute, deliver and perform its obligations under this Agreement; and the execution, delivery and performance by the OS Vendor of this Agreement has been duly authorized by all necessary action on its part; and this Agreement has been duly and validly executed and delivered by the OS Vendor and constitutes legal, valid and binding obligations of the OS Vendor enforceable in accordance with its terms except as the enforceability thereof may be limited by winding up proceedings, Bankruptcy, insolvency, reorganization or moratorium or other similar laws relating to the enforcement of creditor’s rights generally and general equitable principles.
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10. CONFIDENTIALITY AND DISCLOSURES 10.1 The Parties agree that they shall hold in trust any Confidential Information received by either Party, under this Agreement, and the strictest of confidence shall be maintained in respect of such Confidential Information. The Parties also agree:
(i) to maintain and use the Confidential Information only for the purposes of this Agreement and only as permitted herein;
(ii) to only make copies as specifically authorized by the prior written consent of the other Party and with the same confidential or proprietary notices as may be printed or displayed on the original;
(iii) to restrict access and disclosure of Confidential Information to such of their employees, security analysts and consultants and advisers strictly on a "need to know" basis, to maintain confidentiality of the Confidential Information disclosed to them in accordance with this Clause ; and
(iv) to treat Confidential Information as confidential for a period of five (5) years from the date of receipt. In the event of earlier termination of this Agreement, the Parties hereby agree to maintain the confidentiality of the Confidential Information for a further period of two (2) years from the date of such termination.
10.2 Confidential Information in oral form must be identified as confidential at the time of disclosure and confirmed as such in writing within one or two days of such disclosure. Confidential Information does not include information which:
(i) the recipient knew or had in its possession, prior to disclosure, without limitation on its confidentiality;
(ii) is independently developed by the recipient without breach of this Agreement;
(iii) information in the public domain as a matter of law;
(iv) is received from a third party not subject to the obligation of confidentiality with respect to such information;
(v) is released from confidentiality with the written consent of the other Party.
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The recipient shall have the burden of proving that Clause 10.2 (i) and (ii) above are applicable to the information in the possession of the recipient.
10.3 Confidential Information shall at all times remain the sole and exclusive property of the disclosing Party. Upon termination of this Agreement, Confidential Information shall be returned to the disclosing Party or destroyed, if incapable of return. The destruction shall be witnessed and so recorded, in writing, by an authorized representative of each of the Parties.
10.4 In the event that any of the Parties hereto becomes legally compelled to disclose any Confidential Information, such Party shall give sufficient notice to the other Party to enable the other Party to prevent or minimize to the extent possible, such disclosure. Neither Party shall disclose to a third party any Confidential Information or the contents of this Agreement without the prior written consent of the other Party. The obligations of this Clause shall be satisfied by handling Confidential Information with the same degree of care, which the receiving Party applies to its own similar confidential information but in no event less than reasonable care. The obligations of this Clause shall survive the expiration, cancellation or termination of this Agreement.
10.5 The provision of this clause shall survive termination of the Agreement till such Confidential Information enters public domain.
11. INDEMNIFICATION
11.1 Indemnity by the OS Vendor The OS Vendor agrees to indemnify and keep indemnified, defend and hold harmless IDBI Bank and its officers, directors, employees and agents from and against any and all losses, liabilities, claims, obligations, costs, expenses (including, without limitation, reasonable attorneys’ fees), arising before or after completion of Services, which result from, arise in connection with or are related in any way to claims by third parties arising out of or in connection with
(i) the OS Vendor's breach of the representations and warranties specified in this Agreement;
(ii) acts or omissions of, negligence, or misconduct by the OS Vendor ; or
(ii) the fault or negligence of the OS Vendor , its officers, employees, agents, security analysts, consultants, advisors and/or other representatives;
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(iii) Non payment of statutory payments under Applicable Law including labour laws.
For the purposes of this Agreement, the OS Vendor shall include the OS Vendor, its personnel, employees, consultants, and / or other authorized persons.
In no event shall the OS Vendor be liable for claims arising from or in connection with the sole negligence or misconduct of the party seeking indemnification. Notwithstanding anything contained herein above, the liability of the OS Vendor under this clause shall not exceed three times of annual contract value of the Services or the actual claim received/loss incurred by IDBI Bank, whichever is lower. The amount of claim / actual loss determined by IDBI Bank in this regard shall be final and binding on the OS vendor.
11.2 Survival of Indemnity The responsibility to indemnify set forth in this Clause shall survive the termination of this Agreement for any reason with regard to any indemnity claims arising in relation to the performance hereof.
12. LIABILITY OF THE OS VENDOR 12.1 The OS Vendor shall be liable to IDBI Bank for all or any claims, damages and expenses of any nature whatsoever arising directly or indirectly from any negligent, dishonest, criminal or fraudulent act of any individual assigned by the OS Vendor for the performance of the Services under this Agreement and / or for any loss and / or damage caused to the property of IDBI Bank.
Notwithstanding anything contained herein above, the liability of the OS Vendor under this clause shall not exceed three times of annual contract value of the Services or the actual claim/s received/loss incurred by IDBI Bank, whichever is lower. The amount of claim/s or actual loss determined by IDBI Bank in this regard shall be final and binding on the OS vendor.
12.2 The OS Vendor shall compensate IDBI Bank for any loss and / or damage caused to IDBI Bank, within fourteen (14 ) days from the date of mishap / incidence, as a consequence of non-compliance of all or any of the terms of this Clause, for the misconduct or negligence of all or any of its employees, representatives or any individual assigned for the performance of the Services under this Agreement or for any direct, special or consequential damages to IDBI Bank as a result of non- performance. In the event of such a claim for loss or damages being made by IDBI Bank as may be quantified by IDBI Bank, IDBI Bank shall be entitled to adjust such amounts as claimed against the future or outstanding payments due to the OS
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Vendor.
12.3 In the event of this Agreement is terminated consequent to the non- compliance of the provisions of this Clause, no further liabilities or obligations shall accrue to IDBI Bank except for any charges due and owing at the time of such termination, for the Services rendered under this Agreement prior to such termination
12.4 The OS Vendor shall be responsible for compliance of all the Applicable Laws/Applicable Permits and obligations under this Agreement. Any liability arising under Municipal, State or Central Government laws, and regulations, statutory / regulatory obligations will be the sole responsibility of the OS Vendor and IDBI Bank shall not be responsible for any such liability. The OS Vendor shall comply with all rules and regulations regarding safety and security of its Personnel and IDBI Bank shall in no way be responsible in any manner in case of any mishap to its Personnel.
13. TERM & TERMINATION OF THE AGREEMENT
13.1 Term This Agreement shall be effective from the date hereof and shall continue to be in full force and effect for an initial period of two (2) years ("Term") unless terminated earlier by IDBI Bank in accordance with the provisions below. Thereafter, this agreement may be renewed/extended for a further period (“Renewal Term”) at the discretion of the bank and terms whereof may be as per mutual agreement of the Parties in writing. The Fees for the Services under the renewed agreement shall be the same as set out herein.
13.2 Termination by IDBI Bank (a) Either Party shall be entitled to terminate this Agreement at any time by giving a prior written notice of 90 (ninety) days without prejudice to all rights, liabilities, interests and obligations that have accrued to the Parties prior to the date of such termination. (b) Notwithstanding to the above clause, IDBI Bank shall be entitled to terminate this Agreement by giving a prior written notice of 30 (thirty) days under the following circumstances. The Agreement shall stand terminated on the expiry of the said period of 30 (thirty) days relieving both Parties of their respective obligations, save such obligations and / or liabilities of the OS Vendor that, by their nature, survive the termination of this Agreement.
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(i) If the OS Vendor fails or refuses to perform the Services in the manner and / or within the time frames agreed in this behalf or abandons the Services or any part thereof; or
(ii) If the OS Vendor fails to start the required OS Services to the satisfaction of IDBI Bank within two months of written intimation from the Bank
(iii) If the OS Vendor delivers non conforming Services, in whole or in part; or
(iv) If the OS Vendor fails to provide adequate assurance of the OS Vendor's ability to meet the time frames of an assignment forming part of the Services; or
(v) If the OS Vendor, intentionally or unintentionally, disregards or violates any Applicable Laws or conditions of any applicable permits; or
(vi) If the OS Vendor fails to correct defects and deficiencies in any Services in a timely manner; or
(vii) If any of the representations or warranties provided by the OS Vendor are found to be false or incorrect; or
(viii) If the OS Vendor breaches any other material term of this Agreement.
(ix) If a petition for insolvency, winding up or dissolution is filed against the OS Vendor or any court receiver is appointed as receiver of all or any of the properties / assets of the OS Vendor.
(x) If in the opinion of IDBI Bank the interest of IDBI Bank are jeopardized in any manner whatsoever
(c) In the event of the occurrence of any of the above, IDBI Bank may, at its sole discretion, provide the OS Vendor with written notice of IDBI Bank's intention to terminate for default. In the event the OS Vendor does not cure such failure within 7 (seven) days of such notice, IDBI Bank may, by written notice, forthwith terminate this Agreement.
(d) In the event of the occurrence of any of the above, IDBI Bank may, at its sole discretion engage the services of another vendor for a temporary period and written intimation of such engagement shall be given to the OS Vendor which shall be binding on them.
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13.3 Consequences of termination
13.3.1 If IDBI Bank elects to terminate this Agreement under the provisions of Clause 13.2 above, the OS Vendor shall, without prejudice to any other rights or remedies of IDBI Bank in this Agreement or at law or in equity, do one or more of the following:
(a) As directed by IDBI Bank, promptly hand over all monies, materials, data, information, documents, floppies, CDs, stationeries, etc. in respect of which IDBI Bank shall have the right of ownership to and / or possession of under the terms of this Agreement or which may have been accumulated by the OS Vendor in performing the Services.
(b) Any monies, if paid by IDBI Bank to the OS Vendor as advances prior to any termination, shall, insofar as they relate to Services not yet rendered by the OS Vendor at the time of termination, be forthwith refunded by the OS Vendor to IDBI Bank. Upon such notification of termination, the OS Vendor shall immediately discontinue performance of the Services (unless such notice of termination directs otherwise).
(c) Notwithstanding anything herein to the contrary, IDBI Bank may withhold payments, if any, to the OS Vendor for the purposes of set off the amounts owed to IDBI Bank pursuant to the terms of this Agreement until such time as the exact amount of damages due IDBI Bank from the OS Vendor is fully determined.
14. NOTICES All notices, requests, consents, waivers or other communication required or permitted hereunder shall be in writing and shall be deemed properly served:
(i) if delivered by hand and received by an authorized employee or officer of the Party, (ii) 3 (three) days after being given to a reputed courier with a reliable system for tracking delivery, (iii) upon receipt of confirmation receipt when sent by facsimile; or (iv) 7 (seven) days after the date of dispatch by certified or registered mail, postage prepaid, return receipt requested; (v) when sent by electronic mail. All notices and other communication shall be addressed as follows:
In the case of the OS Vendor (Name of the OS Vendor) Chief Executive Officer, (Address ) Attn: Shri ______
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Tel: Fax: Email:
In the case of IDBI BANK: IDBI BANK LIMITED General Manager, HRD, 21st Floor IDBI BANK Tower, WTC Complex, Cuffe Parade Mumbai – 400 005 Attn: Tel: Email:
A Party may change its address and / or addressee for notification purposes at any time during the term hereof by giving the other Party written notice in accordance with the terms hereof and the date on which such change will become effective.
15 GOVERNING LAW / JURISDICTION
This Agreement and any non-contractual obligations arising out of or in connection with it are governed by Indian law. The courts of Mumbai have exclusive jurisdiction to settle any dispute arising out of or in connection with this Agreement (including a dispute relating to the validity or termination of this Agreement or any non- contractual obligation arising out of or in connection with this Agreement). This clause will survive the expiration, cancellation or termination of this Agreement
16. PUBLICITY The OS Vendor or its employees and representatives shall not use the name and / or trademark / logo of IDBI Bank in any sales or marketing publication or advertisement, or in any other manner without prior written consent of IDBI Bank.
17 MISCELLANEOUS
17.1 The OS Vendor under this Agreement agrees that in performance of Services under this Agreement, they will not make or offer to make any payments to or confer, or offer to confer any benefit upon any employee agent or fiduciary of any third party with the intent of influencing the conduct of such employer, agent or fiduciary in relation to the business of such third party, in connection with the Service(s) to be
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provided under this Agreement.
17.2 The OS Vendor agrees, represents and warrants that no IDBI Bank officer, director, employee or immediate family member thereof (collectively ‘IDBI Bank personnel’) has received or will receive anything of value of any kind from the OS Vendor or its officers, directors, employees or agents in connection with this Agreement, and that no IDBI Bank Personnel has a business relationship of any kind with the OS Vendor or its officers. This clause shall survive the termination of this Agreement.
17.3 Breach of this clause will lead to termination of this Agreement no further liabilities or obligations shall accrue to IDBI Bank except for any charges due and owing at the time of such termination, for the Service(s) rendered under this Agreement prior to such termination.
17.4 Subcontracting The OS Vendor shall not employ the services of any sub contractor directly or indirectly without prior written approval of IDBI Bank.
17.5 Assignment (a) This Agreement shall not be assigned either fully or in part by the OS Vendor to any third party without the prior written consent of IDBI Bank. IDBI Bank may, in whole or in part, assign this Agreement to any third party without the consent of the OS Vendor. (b) Nothing contained herein shall prevent the use by or the assignment of this Agreement by IDBI Bank.
17.6 Relationship between Parties (a) The OS Vendor is serving as an independent OS Vendor to IDBI Bank hereunder, and this Agreement creates no partnership, pooling or joint venture relationship between the Parties, and no employment relationship between IDBI Bank and the employees, consultants, representatives of the OS Vendor. (b) The OS Vendor's personnel, employees, consultants, advisors, etc. have no authority / right to bind IDBI Bank in any manner whatsoever. It is also clarified that the personnel or employees being provided by the OS Vendor shall be employed solely by the OS Vendor and governed by terms of the employment entered by the OS Vendor with them, and (c) OS Vendor shall be solely responsible and liable in the event of any adverse claim of whatsoever nature made on IDBI Bank by the employees of the OS Vendor.
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17.7 Entire Agreement This Agreement, together with the attachments, and the other bid documents shall constitute the entire understanding of the Parties concerning the subject matter hereof and supersede any and all prior oral or written representations, understandings or agreements relating thereto.
17.8 Amendment No modifications, alterations, amendment or waivers of any provisions herein contained shall be binding on the Parties hereto unless evidenced in writing signed by duly authorized representatives of both Parties.
17.9 No Waiver The failure of either party, at any time during the Term hereof, to require performance by the other Party of any provision of this Agreement shall in no way affect the full right to require such performance at any time thereafter. The waiver by either party of a breach of any provision of this Agreement does not constitute a waiver of any succeeding breach of the same or any other provision, nor shall it constitute a waiver of the provision itself.
17.10 Severability If any provision of this Agreement is declared or found to be illegal, unenforceable or void, the Parties shall negotiate in good faith to agree upon a substitute provision that is legal and enforceable and is as nearly as possible consistent with the intentions underlying the original provision. If the remainder of this Agreement is not materially affected by such a declaration or finding and is capable of substantial performance, then the remainder shall be enforced to the extent permitted by law.
17.11 Inspection/ Audit (a) IDBI Bank shall at all reasonable times have access to any site where the OS Vendor are performing any of the Services and such person shall have the right to inspect and / or audit such performance and all documentation related thereto and to make and retain copies of the aforesaid documentation. (b) The OS Vendor shall be required to keep complete and accurate records of all the operations and expenses in connection with the Services provided to IDBI Bank. All such records shall be kept on file by the OS Vendor for a minimum period of 3 (three) years from the date of the transaction. However the Bank may consider taking over the records from the Vendor from time to time at its sole discretion. (c) The OS Vendor shall, co-operate with IDBI Bank’s, internal or external inspector / auditor to assure a prompt and accurate audit. The OS Vendor shall also co-operate in good faith with IDBI Bank to correct any practices
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which are found to be deficient as a result of any such inspection / audit within a reasonable time after receipt of IDBI Bank 's audit report / inspection report. Such inspection / audits or reviews will be at the expenses of IDBI Bank. However, if the inspection / audit discovers discrepancies or overcharges, then upon completion of such inspection / audit or review, the OS Vendor shall be bound and liable to reimburse to IDBI Bank such discrepancies or overcharges and for the cost of the audit / inspection. (d) In no event shall IDBI Bank be liable for any indirect, special or consequential damages which may arise under this Agreement (e) In the event of Reserve Bank of India (RBI) deciding to take up inspection / audit of the services, RBI shall have all the rights of IDBI Bank under this contract for inspection/ audit and OS Vendor shall cooperate with RBI/ IDBI Bank to carry out the inspection/ audit
17.12 Setoff
IDBI Bank may deduct or retain out of any monies, which may be due or become due to the OS Vendor hereunder or otherwise, any amounts owed by the OS Vendor to IDBI Bank hereunder or otherwise.
17.13 Headings
The headings given to the Clauses herein are inserted only for convenience and are in no way to be construed as part of this Agreement or as a limitation of the scope of the particular Clause to which the title refers.
17.14 Survival Any provisions of this Agreement which, either expressly or by implication, survive the termination or expiration of this Agreement, shall be complied with by the Parties in the same manner as if the present Agreement is valid and in force.
18. Penalty
The OS Vendor shall be liable to pay monetary penalties to IDBI Bank for delayed services, deficient services, or inadequate services or interruption in the services for reasons attributable to the OS Vendor. It is agreed that IDBI Bank will have sole discretion to decide the quantum of penalty. It is clarified that penalties imposed under and pursuant to this clause from time to time shall not in any case exceed contract value. This clause will survive the expiration, cancellation or termination of this Agreement.
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19. Compliance with RBI and other Regulatory requirements
IDBI Bank / OS Vendor shall individually obtain the necessary regulatory and statutory approvals from the RBI or other regulatory/statutory bodies, if any required, for the Services. Any demand for information regarding any of the matters to the extent mutually agreeable under this Agreement called for by the RBI or any other regulatory / statutory body shall be promptly responded to by the concerned Party. The OS Vendor undertakes to comply all the statutory and regulatory requirements under the Applicable Laws in connection with Services including Labour and Industrial Laws. All RBI / government guidelines on outsourcing shall ipso-facto form integral part of this Agreement and should be read as forming part of this Agreement and the Agreement will stand amended to be in conformity with RBI / government guidelines or guidelines issued by any other regulator.
20. Statutory Requirements and Right of inspection by RBI
a) The Agreement will be executed by abiding laws and the directive, instructions, guidelines issued by the Regulators (including RBI) and competent authority from time to time. During the tenure of the Agreement nothing shall be done by the OS Vendor in contravention of any law, act and/ or rules/regulations, there under or any amendment thereof governing inter-alia customs, foreign exchange, etc., and shall keep IDBI Bank, its directors, officers, employees, representatives, agents and consultants indemnified in this regard. b) During the tenure of the Agreement, Reserve Bank of India or one or more of its officers or any person authorized by it shall have the right to inspect the books and account of the OS Vendor including but not limited to the documents provided by IDBI Bank, record of transactions, and other necessary information given to, stored or processed by the OS Vendor within a reasonable time. The OS Vendor shall preserve the information, documents and records in accordance with the legal, statutory, regulatory obligations as per applicable laws. c) The OS Vendor shall ensure that it has contingency plan in place for its business continuity by having a robust framework for documenting, maintaining and testing business continuity and recovery procedures. The same shall be periodically test by the OS Vendor. IDBI Bank may also consider occasional joint testing and recovery exercise with the OS Vendor.
21. Ownership and Retention of Documents
a) IDBI Bank shall own the documents, prepared by or for the OS Vendor arising out of or in connection with the Agreement.
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b) Forthwith upon expiry or earlier termination of the Agreement and at any other time on demand by IDBI Bank, the OS Vendor shall deliver to IDBI Bank all documents provided by or originating from IDBI Bank and all documents produced by or from or for the OS Vendor in the course of performing the Service(s), unless otherwise directed in writing by IDBI Bank / Purchaser at no additional cost.
c) The OS Vendor shall not, without the prior written consent of IDBI Bank store, copy, distribute or retain any such documents.
d) The OS Vendor shall preserve all documents provided by or originating from IDBI Bank and all documents produced by or from or for the OS Vendor in the course of performing the Service(s) in accordance with the legal, statutory, regulatory obligations of IDBI Bank in this regard.
22. Opening a Current account
OS Vendor preferably agree to open a current account with the specified Branch of IDBI Bank Ltd. and all the payments to be made by IDBI Bank under this contract shall ordinarily be routed through the said current account.
IN WITNESS WHEREOF, the Parties have caused this Agreement to be duly executed on the date, month and year hereinabove written
SIGNED AND DELIVERED BY ) the within named OS VENDOR ……… ) )
In the presence of : )
SIGNED AND DELIVERED BY ) the within named ) IDBI BANK LIMITED )
In the presence of: )
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ANNEXURE A
SERVICES TO BE PROVIDED BY OS VENDOR
i. Marketing and Support Functions ii. Lead Generation and Promotional Activities iii. Contact Point Verification Activities iv. General Administration Services v. Data Entry & Documentation Processing Services vi. Back Office Support Services
The services required will vary for each location / branch. IDBI Bank will send intimation letter to OS Vendor providing details for each location from time to time along with the detailed process flow. The OS Vendor will convey acceptance of the same on the duplicate copy of the said intimation letter. The said accepted letter will form part of this Agreement.
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ANNEXURE B
BILLING & PAYMENT SETTLEMENT SCHEDULE
1. IDBI Bank and OS Vendor will mutually decide and fix payment cycle & schedule in accordance with provision of applicable laws.
2. OS Vendor shall forward an invoice on IDBI Bank towards cost of services that shall include the amount to be paid towards salary, statutory benefits such as Provident Fund, ESI, Maternity Benefit and all periodic labour welfare payments as per applicable laws, service charges at the rate of ____% of total Cost To Company (CTC) as agreed upon and applicable Service Tax/ Good and Service Tax (if any) before 4 working days in advance of the scheduled date of salary payment as per the payment cycle fixed.
3. After verification, IDBI Bank shall credit the invoice amount to the designated account of the OS Vendors one day prior to the scheduled date of payment as per payment cycle. Accordingly, OS Vendor shall make the payments to its employees deployed in IDBI Bank.
4. In any case, OS Vendor shall be solely responsible for making payment to persons deployed in IDBI Bank on due date and IDBI Bank shall not be held responsible for the same. IDBI Bank shall not have any liability whatsoever arises in case of any claims or demands made by it’s the persons deployed by OS Vendor in this regard.
The OS Vendor shall submit a “No Dues Certificate” along with the bill in respect of previous period, in the form and manner prescribed by IDBI Bank, certifying settlement of all previous bills except those specifically mentioned in the said “No Dues Certificate”.
5. The Format of the bills shall be as follows: Covering letter would state the billing month, net amount and the summary of all the amounts payable by way of salary, statutory benefits such as Provident Fund, ESI and other periodic labour welfare payments as per applicable laws for that month. OS Vendor will also enclose the copies of challans/documents as proof for the remittances made towards Provident Fund, ESIC and such other periodic labour welfare payments applicable for the previous month alongwith undertaking that such statutory payments w.r.to the persons deployed at IDBI Bank has been paid for the previous month.
…………………
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SECTION IV
SPECIFICATION OF SERVICES
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Table of Contents
1 Introduction ...... 61 2 Pre-commissioning ratification of OS Vendor details ...... 61 3 Scope of work ...... 62
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1. INTRODUCTION 1.1 Purpose
This document is a “Request for Proposal” (RFP) for marketing and back office support services for IDBI Bank branches / offices, across the country. IDBI Bank has outlined an ambitious vision for its strategic growth objectives of branch expansion; hence the OS Vendor should be able to provide the Services indicated in this document with utmost security and expertise.
Objective
Since IDBI Bank has ambitious expansion plans, it is imperative to further streamline areas of Customer Acquisition and Support Services which are required to fulfill the daily requirements at IDBI branch /office and the Services offered to IDBI Bank's customers.
With this objective IDBI Bank has floated this Request for Proposal (‘RFP’) to enhance the capabilities in non-core Banking activities through OS Vendor.
IDBI Bank recognizes that this is an extensive undertaking and requires a much broader and committed response. Therefore, it would want the OS Vendor to understand its vision and understand that the solution is transformation of business through enhanced service delivery accurately. To this end, the response to the RFP needs to focus on the commitment.
1.2.1 Clear understanding of proposed process & to be able to achieve the service levels at all the locations as delegated to the OS Vendor.
1.2.2 Detailed documentation of the proposed processes, guidelines, service levels, security aspects etc.
1.2.3 Working out details in regard to: (a) Process flow to service Branches / Offices. (b) Service execution & turn around time fulfillment (c) Security aspects (d) Commercials etc.
2. PRE-COMMISSIONING RATIFICATION OF OS VENDOR DETAILS
2.1 Service: The OS Vendor as per its network reach and available infrastructure at various locations would be required to Service and willing to bid.
. IDBI Bank Branch / Offices, list is appended in Section V. Page 61 ______
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Bidding would mean that the OS Vendor agrees to provide all listed Services at all these locations.
2.2 Process: The process outlined for the Services to be provided to IDBI Bank should be understood completely & agreed for, before bidding for the said Services.
2.3 Service specifications should be listed in detail wherever mentioned.
OS Vendor details: The OS Vendor should fulfill the basic execution / infrastructure requirements mentioned – location wise in respect of branches – List given in Section V.
3. SCOPE OF WORK
3.1 List of Services:
The list of Services to be provided to IDBI Bank is given below.
Execution requirement Each location Recruitment Facilities to provide Marketing & Back Office Support Services Legal Compliance Capabilities Infrastructure to provide online support including GPS based Attendance Supporting Staff / Facilities to provide other administrative support to the branches Adequate no. of employees
For technical evaluation - Following table lists the scale, which would be used to guage the response of OS Vendor on the availability of Services mentioned above. The OS Vendor should provide their response in the “Scales Response” column for each activity mentioned in the scope of services (Scope of Work -Section IV). Scales Response Matrix Scale Description 2 Service is readily available. 1 The OS Vendor needs not more than 2 elapsed months to complete it within the quoted cost.
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For qualifying in the Technical Bid, the OS Vendor must score either ‘2’ or ‘1’.
The said table lists the scale, which should be used to gauge the response of OS Vendor on the availability of Services as mentioned in the Service Matrix below. The OS Vendors should provide their response in the “Scales Response” column as per the scales matrix for each activity mentioned in the scope of Services.
Please note:
In no case can the OS Vendor:
- exclude any service, mentioned in ROF for any location. - exclude any city / location (both existing and proposed).
4. Service Templates
OS VENDOR to provide through its employees such marketing support and back office operation support as required by IDBI Bank Ltd. from time to time at locations as given at Section V. The services shall generally include;
a. Marketing and Support Functions b. Lead Generation & Promotional Activities c. Contact Point Verification Activities d. General Administration Services e. Data Entry & Document Processing Services f. Back Office Support Services
For providing the above-mentioned services, OS Vendor should have their own workforce and administrative system, which shall include supervisory staff at Location / Territory / Region / Zone / Corporate level, as may be required, to have effective monitoring of the employees of OS Vendors deployed for providing these services.
Employees of OS Vendors deployed in aforesaid services will be usually termed as 'Sales Executives' or 'Back Office Associates' depending upon profile of the service to be rendered to Bank. Considering that the employees of OS Vendors will be required to interact with Bank's prospective customers/ employees and deal with process/records and documents of the Bank, OS Vendors shall ensure that the Sales Executives / Back Office Associates and their supervisory staff possess adequate educational qualification and requisite expertise in the area of activity to be performed by them. IDBI Bank reserves the right to issue specific guidelines, if deemed necessary, in this regard.
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Cost to company of the employee of OS Vendor for the aforesaid services will depend on the level of the activity and performance. Though there is no schedule of employment for banking industry under Minimum Wages Act, OS Vendor shall ensure at least minimum wages of the comparable/relevant schedule of employment as per rates notified by Ministry of Labour, Central Government. OS Vendor will not claim any overtime payments for the service rendered by them. The incentives and other Out of Pocket Expenses will be reimbursed depending upon the performance/actual.
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SECTION V
BID FORMS
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Table of Contents Sl. No Contents Pg No 1. Covering letter for Technical Bid 67 2. Covering letter for Financial Bid 69 3. Financial Bid Form 71 4. Price Schedule Format 72 5. Location Wise List 73 6. Organization Profile 134
7. OS Vendor’s Bank Details 137
8. OS Vendor’s Client Details 138 9. Infrastructure Confirmation 139 10. Certification on Litigation 140 11. Intergrity Pact 141 12. Solvency Certificate 152 13. Deed of Idemnity 153 14. Power of Attorney 158 15. Undertaking cum Affidavit 160 16. Non Disclosure Agreement 162 17. Performance Security Form 166
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1. Covering Letter for Technical Bid (To be included in Technical Bid Envelope) Date: ……………….. To: General Manager – Administration IDBI Bank Limited, IDBI Tower, WTC Complex, Cuffe parade, Mumbai - 400 005.
Dear Sir / Madam: Reg: Selection of OS Vendor to provide Marketing & Back Office Support Services.
1. After going through the Bid Documents, the receipt whereof is hereby duly acknowledged, we the undersigned, offer our Services for [●] (Services), in conformity with the said Bid Documents. 2. We agree and undertake, if our Bid is accepted, to deliver and commission the Services in accordance with the delivery schedule specified in the schedule of requirements. We also agree to open a current account with the specified Branch of IDBI Bank Ltd. to facilitate IDBI Bank Ltd to route all the payments to be made to us under this contract. 3. We agree and undertake to abide by the bid terms of IDBI Bank including the rates quoted therein for the orders awarded by IDBI Bank up to the period prescribed in the Bid, which shall be final, conclusive and remain binding upon us. 4. We agree to execute the Agreement as per the format given in this RFP and until the same is executed, this Bid, together with relevant documents duly initialed/executed shall constitute a binding contract between us. 5. We agree and undertake that, in competing for (and, if the Bid is accepted by you) the above contract, we will strictly observe the laws, inter alia, in particular, against
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fraud and corruption in force in India namely “Prevention of Corruption Act, 1988” and similar laws and also strictly abide by and observe all applicable laws. 6. We agree and confirm that you are not bound to accept the lowest or any Bid you may receive and you also have the right to re-issue / re-commence the Bid. Any decision in this regard by you shall be final, conclusive and binding on us. 7. We enclose a demand draft of Rs. [●]/- (Rupees. [●] only) towards Bid Security deposit, in favour of "IDBI Bank Limited." drawn on [●], [●] Branch payable at Mumbai. We understand that the Bid Security deposit will be refunded to the successful OS Vendor on completion of contract period. In case of unsuccessful OS Vendor, the bid security deposit will be refunded within 90 (Ninety) days of date of closure of bid. We have noted that Bid Security deposit shall not carry any interest.
Dated this [●] day of [●] 2021.
______(signature) ______(Name) ______(in the capacity of) Duly authorized to sign Bid for and on behalf of ______
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2 Covering Letter for Financial Bid (To be included in Financial Bid Envelope) Date[●] To: General Manager - Administration IDBI Bank Limited, IDBI Tower, WTC Complex, Cuffe parade, Mumbai -400 005.
Dear Sir :
Reg: Selection of OS Vendor to provide Marketing & Back Office Support Services. Ref : [●] After going through the Bid Documents, the receipt whereof is hereby duly acknowledged, we the undersigned, offer our services for ______(Services), in conformity with the said Bid Documents. 2. We agree and undertake, if our Bid is accepted, to deliver and commission the Services, in accordance with the delivery schedule specified in the schedule of requirements. 3. We agree and undertake to abide by the bid terms of IDBI Bank including the rates quoted therein for the locations awarded by IDBI Bank up to the period prescribed in the Bid, which shall be final and conclusive and remain binding upon us. 4. We shall sign the Agreement in the format given in this RFP and until the same is executed, this Bid, together with relevant documents duly initialed / executed shall constitute a binding contract between us. 5. We agree and undertake that, in competing for (and, if the Bid is accepted by you) the above contract, we will strictly observe the laws inter alia, in particular, against Page 69 ______
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fraud and corruption in force in India namely “Prevention of Corruption Act, 1988” and similar laws and also strictly abide by and observe all applicable laws. 6. We agree and confirm that you are not bound to accept the lowest or any Bid you may receive and you also have the right to re-issue / re-commence the Bid. Any decision in this regard by you shall be final, conclusive and binding on us.
Dated this [●] day of [●] 2021.
______(signature) ______(Name) ______(in the capacity of)
Duly authorized to sign bid for and on behalf of [●]
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3. Financial Bid Form :
Marketing & Back Office Support Services
Scope of Service
Marketing and Support Functions Lead Generation & Promotional Activities Contact Point Verification Activities General Administration Services Data Entry & Document Processing
Services Back Office Support Service
Cost of Services: IDBI Bank Ltd. shall pay to OS Vendor every month cost of services that shall include all amounts paid and payable by OS Vendor to the associates deployed by the OS Vendor to IDBI Bank Ltd., whether on a monthly basis or in lump sum providing the services to IDBI Bank Ltd., by way of salary, any other expenditure/reimbursement, statutory benefits such Provident Fund, ESI, Maternity Benefits and all periodic labour welfare payments as per applicable laws. Service Fee Payable Mandatory Service Fees (as percentage of total CTC of the (M) associates deployed / Cost of service) /Optional Service fees will be uniform for all the activities (O)
M
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4. Price Schedule – Format : (To be included in the Price Proposal) a. Having perused the Bid Document, the receipt whereof is hereby duly acknowledged, we, the undersigned, offer our Services as OS Vendor, in conformity with the said Bid Documents at service charges mentioned in the financial bid. b. The above fees include all costs, duties, levies, taxes and all other applicable charges including local traveling expenses, cost of stationery, assisting IDBI Bank in replying to inspection and audit remarks of IDBI Bank, if any, etc. SERVICE TAX/GOODS AND SERVICE TAX SHOULD BE EXCLUDED FROM THE QUOTED PRICE. c. The total price (as percentage up to two decimals only) arrived at, be taken in to consideration to evaluate the bid. d. In case of discrepancy between figures and words, the amount in words shall prevail. e. No increase in costs, duties, levies, taxes, charges, etc., irrespective of reasons (including exchange rate fluctuations, etc.) whatsoever, shall be admissible during the tenure of the Agreement. f. For the above, any decision of IDBI Bank, in this behalf shall be final and binding on IDBI. Signature of OS Vendor : ______Name : ______Business address : ______Offices Seal : ______Place : Date :
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5. Location wise list
Branch Name City State Classification
A S Rao Nagar - Hyderabad Hyderabad Telangana Metro Abbanakuppe Ramanagara Karnataka Rural (FI) Abohar Abohar Punjab Urban Abu Road Branch Sirohi Rajasthan Semi Urban Acholi Raipur Chhattisgarh Rural (FI) Adampur Jalandhar Punjab Semi Urban Adarsh Nagar - Mehrun,Jalgaon Jalgaon Maharashtra Urban Adilabad Adilabad Telangana Urban Adimali Idukki Kerala Semi Urban Adityapur Branch Jamshedpur Jharkhand Urban
Adoni Kurnool Andhra Pradesh Urban Adoor Pathnamthitta Kerala Semi Urban Adsena Raipur Chhattisgarh Rural (FI) Agalgaon Solapur Maharashtra Rural Agar Agar Malva(Shajapur) Madhya Pradesh Semi Urban Agartala Agartala Tripura Urban Agarwadi Palghar Maharashtra Rural (FI) Agra -Tajganj Agra Uttar Pradesh Metro Agra-Sanjay Place Agra Uttar Pradesh Metro Ahiwara Durg Chhattisgarh Semi Urban Ahmed Nagar Ahmednagar Maharashtra Urban Ahmedabad Ahmedabad Gujarat Metro Ahmedabad Ahmedabad Gujarat Metro Ahmedabad Ahmedabad Gujarat Metro Ahmedabad- Bodakdev Ahmedabad Gujarat Metro Ahmedabad- C.G Road Ahmedabad Gujarat Metro Ahmedabad- Maninagar Ahmedabad Gujarat Metro Ahmedabad -Memnagar Ahmedabad Gujarat Metro Ahmedabad- Paldi Ahmedabad Gujarat Metro Ahmedabad- Prahlad Nagar Ahmedabad Gujarat Metro Ahmedabad -Sabarmati Ahmedabad Gujarat Metro Ahmedabad ZO Ahmedabad Gujarat Metro
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Ahmedabad-Ghatlodia Ahmedabad Gujarat Metro Ahmedabad-Jnp Satellite Ahmedabad Gujarat Metro Ahmedabad-Scb Ahmedabad Gujarat Metro Ahmedanagar-Delhi Gate Ahmadnagar Maharashtra Urban Ahmednagar Ahmadnagar Maharashtra Urban Ahmednagar-Karegaon Ahmadnagar Maharashtra Rural (FI) Ahmednagar-Undirgaon Ahmadnagar Maharashtra Rural (FI) Ainthapali, Sambalpur Sambalpur Odisha Urban
Airport Road, Indore Indore Madhya Pradesh Metro Aizawl Aizawl Mizoram Urban
Ajaniya Chhindwara Madhya Pradesh Rural (FI) Ajmer Ajmer Rajasthan Urban Ajnala Branch Ajnala Punjab Semi Urban Akaltara Janjgir - Champa Chhattisgarh Semi Urban Akhori Rohtas Bihar Rural (FI) Akkalkot Solapur Maharashtra Semi Urban Akluj Solapur Maharashtra Semi Urban Akola Akola Maharashtra Urban Akole,Ahmadnagar Ahmadnagar Maharashtra Semi Urban Akot Akola Maharashtra Semi Urban Alappuzha Alappuzha Kerala Urban Alavaipatti Namakkal Tamil Nadu Rural (FI) Alefata Pune Maharashtra Rural Aliamara Gomati Tripura Rural (FI) Aligarh Aligarh Uttar Pradesh Urban
Alirajpur Alirajpur Madhya Pradesh Semi Urban Allahabad-Civil Lines Allahabad Uttar Pradesh Metro Almora Almora Uttarakhand Semi Urban Alnar Bastar Chhattisgarh Rural (FI) Aluva Kochi Kerala Semi Urban Alwar - Rbg Branch Alwar Rajasthan Urban
Amalapuram Branch Amalapuram Andhra Pradesh Semi Urban Amalidih- Raipur Baloda Bazar Chhattisgarh Rural Amalner Jalgaon Maharashtra Semi Urban Ambad Jalna Maharashtra Semi Urban Ambada Navsari Gujarat Rural (FI) Page 74 ______
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Ambajogai Beed Maharashtra Rural Ambala Branch Ambala Haryana Urban Ambala Cantt Ambala Haryana Urban Ambernath Thane Maharashtra Urban Ambikapur Ambikapur Chhattisgarh Urban Amhara Araria Bihar Rural (FI) Aminabad - Lucknow Lucknow Uttar Pradesh Metro Ammapet,Salem Salem Tamil Nadu Urban Ampinagar Gomati Tripura Rural (FI) Amravati Amravati Maharashtra Urban Amreli Amreli Gujarat Urban Amritsar Amritsar Punjab Metro Amritsar Amritsar Punjab Metro Amritsar RO Amritsar Punjab Metro Amritsar-Majitha Road Amritsar Punjab Metro Amroha Branch Amroha Uttar Pradesh Urban Amroli-Surat Surat Gujarat Metro Amtala Amtala West Bengal Rural
Anakapalle Branch Anakapalle Andhra Pradesh Semi Urban Anand -Amul Dairy Road Anand Gujarat Urban
Anantapur Anantapur Andhra Pradesh Urban Andheri - Mumbai Mumbai Maharashtra Metro Anekal Bengaluru Karnataka Semi Urban Angamaly Branch Kochi Kerala Semi Urban Angul Branch Angul Odisha Semi Urban Anisabad, Patna Patna Bihar Metro Anjar Anjar Gujarat Semi Urban Anjur Phata, Bhiwandi Thane Maharashtra Urban Ankleshwar Ankleshwar Gujarat Semi Urban Annaimalaiyanpatti Theni Tamil Nadu Rural Annanagar - Chennai Chennai Tamil Nadu Metro Anuppur (Carved Anuppur out of Shahdol) Madhya Pradesh Semi Urban Apra Branch Jalandhar Punjab Rural Arakonam Vellore Tamil Nadu Semi Urban Arambagh Hugli West Bengal Semi Urban Arang Raipur Chhattisgarh Semi Urban Arani Arani Tamil Nadu Semi Urban Page 75 ______
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Aranthangi, District- Pudukkottai , Tamil Aranthangi Nadu, Pin - 614616 Tamil Nadu Semi Urban Araria Araria Bihar Semi Urban Arjunpur Murshidabad West Bengal Rural (FI) Arniya Neel Tonk Rajasthan Rural (FI) Arrokhamajatpur Sitapur Uttar Pradesh Rural (FI) Arsara Mainpuri Uttar Pradesh Rural (FI) Arvi Arvi Maharashtra Semi Urban Asangaon Thane Maharashtra Semi Urban Asansol Barddhaman West Bengal Urban
Ashok Nagar AshokNagar Madhya Pradesh Semi Urban Ashok Nagar Chennai Tamil Nadu Metro Ashoknagar Br - Pune Pune Maharashtra Metro Ashram Road Branch Ahmedabad Gujarat Metro Ashta Sangli Maharashtra Semi Urban
Ashta Sehore Madhya Pradesh Semi Urban Athgaon, Guwahati Guwahati Assam Urban Atmalpur Bangla Haridwar Uttarakhand Rural
Atreyapuram Atreyapuram Andhra Pradesh Rural Atru Branch Baran Rajasthan Semi Urban
Attingal Thiruvananthapuram Kerala Semi Urban Attur Attur Tamil Nadu Semi Urban Auraiya Auraiya Uttar Pradesh Semi Urban Aurangabad Aurangabad Maharashtra Metro Aurangabad Aurangabad Maharashtra Metro Aurangabad- Jalna Road Aurangabad Maharashtra Metro Aurangabad-Aurangpura Aurangabad Maharashtra Metro Aurangabad-Scb Aurangabad Maharashtra Metro Aurangpura, Aurangabad Aurangabad Maharashtra Metro Ausa Latur Maharashtra Semi Urban Azadpur, Delhi Delhi Delhi Metro Azamgarh Azamgarh Uttar Pradesh Semi Urban Badabazar,Berhampur Ganjam Odisha Urban Page 76 ______
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Baddi Baddi Himachal Pradesh Semi Urban
Badipura Indore Madhya Pradesh Rural (FI)
Badnagar Badnagar Madhya Pradesh Semi Urban Badnapur Jalna Maharashtra Semi Urban Badnera Road, Amravati Amravati Maharashtra Urban Khargone (West Badud Nimar) Madhya Pradesh Rural (FI) Badyachiwadi Kolhapur Maharashtra Semi Urban
Bagaha Paschimi Champaran Bihar Urban Bagalkot Bagalkot Karnataka Urban Bageshwar Bageshwar Uttarakhand Rural Baghpat Baghpat Uttar Pradesh Semi Urban Bahadurgarh Bahadurgarh Haryana Urban Bahraich Bahraich Uttar Pradesh Urban Baikunthpur Koriya Chhattisgarh Semi Urban Bailhongal Belagavi Karnataka Semi Urban
Bairagarh Bhopal Madhya Pradesh Metro Baladia - Rbg Branch Baladia Gujarat Rural
Balaghat Balaghat Madhya Pradesh Semi Urban Balasore Balasore Odisha Urban Baldhiamal Kalahandi Odisha Rural (FI) Balia Balia Odisha Rural Baliapur Dhanbad Jharkhand Semi Urban Ballabgarh Branch Faridabad Haryana Metro Ballia Branch Ballia Uttar Pradesh Urban Bally - Howrah Haora West Bengal Urban Balod Balod Chhattisgarh Semi Urban Baloda Bazar Baloda Bazar Chhattisgarh Semi Urban Balugaon Branch Balugaon Odisha Semi Urban Balurghat Branch Balurghat West Bengal Urban Bamaila Allahabad Uttar Pradesh Rural (FI) Banaswadi-Bangalore Bengaluru Karnataka Metro Banda Banda Uttar Pradesh Urban Bandanwara Bandanwara Rajasthan Rural Page 77 ______
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Bareilly Bareilly Uttar Pradesh Urban Bargachia Branch Bargachia West Bengal Rural Bargarh Bargarh Odisha Semi Urban Bargawan Ranchi Jharkhand Rural (FI) Baripada Baripada Odisha Urban Bariyatu Road ,Ranchi Ranchi Jharkhand Metro Barkagaon Hazaribagh Jharkhand Semi Urban Barmer Barmer Rajasthan Semi Urban Barnala Barnala Punjab Urban Baroda - Kareli Baug Vadodara Gujarat Metro Baroda- Alkapuri Vadodara Gujarat Metro Baroda- Manjalpur Vadodara Gujarat Metro Baroda- Siddhanath Vadodara Gujarat Metro Baroda-Scb Vadodara Gujarat Metro
Barog Solan Himachal Pradesh Rural (FI) Barpeta Road Barpeta Assam Semi Urban Barshi Solapur Maharashtra Urban Bartand,Dhanbad Dhanbad Jharkhand Metro Baruipur South 24 Parganasa West Bengal Semi Urban Barwala Hisar Haryana Semi Urban
Barwani Barwani Madhya Pradesh Semi Urban Basant Vihar - Kanpur Kanpur Uttar Pradesh Metro Basirhat North 24 Parganas West Bengal Urban Basni Industrial Area- Jodhpur Jodhpur Rajasthan Metro
Basoda Vidisha Madhya Pradesh Semi Urban Basti Basti Uttar Pradesh Urban
Baswan Barwaha Tehsil Madhya Pradesh Rural (FI) Batala Branch Batala Punjab Urban Bathinda Bathinda Punjab Urban Bathua Bazar Gopalganj Bihar Rural (FI) Baudh, Baudhgarh BOUDH Odisha Semi Urban Baulakani Kendrapara Odisha Rural (FI) Beas Amritsar Punjab Rural Beawar Ajmer Rajasthan Urban Beed Beed Maharashtra Urban Page 79 ______
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Bettiah Paschimi Champaran Bihar Urban
Betul Batul Madhya Pradesh Urban Bhabua Kaimur Bihar Semi Urban Bhadalwadi Pune Maharashtra Rural Bhadgaon Jalgaon Maharashtra Semi Urban
Bhadohi Sant Ravidas Nagar Uttar Pradesh Semi Urban Bhadrak Bhadrak Odisha Urban Bhadson Branch Nabha Punjab Rural Bhagalpur Bhagalpur Bihar Urban Bhagalpur RO Bhagalpur Bihar Urban Bhaglisindhlan Jalore Rajasthan Rural (FI) Bhagwanpur Muzaffarpur Bihar Semi Urban Bhagwanpur Chittawan Meerut Uttar Pradesh Rural (FI) Bhaingibhangela Muzaffarnagar Uttar Pradesh Rural (FI) Bhalod Jalgaon Maharashtra Rural Bhamhaura Chandauli Uttar Pradesh Rural (FI) Bhandara Branch Bhandara Maharashtra Semi Urban Bhanrro Bokaro Jharkhand Rural (FI) Page 80 ______
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Bhimavaram - Rbg Branch Bhimavaram Andhra Pradesh Urban Bhimtal Bhimtal Uttarakhand Rural
Bhind Bhind Madhya Pradesh Urban Bhiwadi Branch Bhiwadi Rajasthan Urban Bhiwani Bhiwani Haryana Urban Bhoinje Solapur Maharashtra Rural (FI) Bhoipali Bargarh Odisha Rural (FI) Bhojpur Buxar Bihar Semi Urban Bhoom Osmanabad Maharashtra Semi Urban
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Burhanpur Burhanpur Madhya Pradesh Urban Buxar Buxar Bihar Urban Candolim North Goa Goa Rural Ccpur Hq Churachandpur Manipur Rural Ccu - Chennai Chennai Tamil Nadu Metro Ccu - Delhi Delhi Delhi Metro Ccu - Mumbai Navi Mumbai Maharashtra Metro Ccu Hyderabad Hyderabad Telangana Metro Cda Cuttack Cuttack Odisha Urban Chaibasa Chaibasa Jharkhand Semi Urban Chaingara Ramgarh Jharkhand Rural (FI) Chak Sardarpura Hanumangarh Rajasthan Rural (FI) Chakan-Pune Branch Pune Maharashtra Semi Urban Chakdah Nadia West Bengal Semi Urban Chala Road, Vapi Valsad Gujarat Urban Page 83 ______
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Chandigarh Industrial Area Chandigarh Chandigarh (UT) Urban Chandigarh RO Chandigarh Chandigarh Urban
Chandigarh Sector 8-C Chandigarh Chandigarh (UT) Urban Chandigarh ZO Chandigarh Chandigarh Urban
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Chandigarh-Sector-44 Chandigarh Chandigarh (UT) Urban Chandmari Guwahati Assam Urban Chandrapur Chandrapur Maharashtra Urban Chandrapur Ahmednagar Maharashtra Rural (FI) PURBI Chanduli, Raxaul CHAMPARAN Bihar Rural (FI) Chandur Kolhapur Maharashtra Semi Urban Changa Palanpur Gujarat Rural (FI) Changanacherry Kottayam Kerala Semi Urban Changodar Ahmedabad Gujarat Semi Urban Chapra Branch Chapra Bihar Urban Charkhidadri Bhiwani Haryana Semi Urban Charminar - Hyderabad Hyderabad Telangana Metro Chas Bokaro Jharkhand Urban Chatra Chatra Jharkhand Semi Urban Chausa Buxar Bihar Rural (FI) Chawri Bazar, Central Delhi Delhi Delhi Metro Page 84 ______
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Chirala Prakasam Andhra Pradesh Semi Urban Chirchita Bulandshahar Uttar Pradesh Rural (FI) Chitradurga Chitradurga Karnataka Urban Chitrakoot Chitrakoot Uttar Pradesh Semi Urban Khargone (West Chitramor Nimar) Madhya Pradesh Rural (FI)
Chittoor Chittoor Andhra Pradesh Urban Chittorgarh Chittaurgarh Rajasthan Urban Chomu Jaipur Rajasthan Semi Urban Chopda Jalgaon Maharashtra Semi Urban Chorda Raipur Chhattisgarh Rural (FI) Chowk Allahabad Allahabad Uttar Pradesh Metro Churu Branch Churu Rajasthan Urban Civil Lines - Delhi Delhi Delhi Metro CMS Mumbai Mumbai Maharashtra Metro Coimbatore Coimbatore Tamil Nadu Metro Coimbatore - Avinashi Road Coimbatore Tamil Nadu Metro Coimbatore RO Coimbatore Tamil Nadu Metro Coimbatore-Scb Coimbatore Tamil Nadu Metro Colva South Goa Goa Rural Contai Purba Medinipur West Bengal Semi Urban Coonoor Coonoor Tamil Nadu Semi Urban CPC Hub Mumbai Mumbai Maharashtra Metro CPC Mulund Mumbai Maharashtra Metro CRP Square, Bhubaneswar Khurda Odisha Urban Csau-Kanpur Kanpur Uttar Pradesh Metro Cuddalore Cuddalore Tamil Nadu Urban
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Deonar - Mumbai Branch Mumbai Maharashtra Metro Deoria Deoria Uttar Pradesh Urban Derabassi Mohali Punjab Semi Urban Desaiganj Desaiganj Maharashtra Semi Urban Deshmukhnagar Satara Maharashtra Rural (FI) Devgad Sindhudurg Maharashtra Rural Devlapur Devlapur Karnataka Rural Devrukh Ratnagiri Maharashtra Semi Urban
Dewas Dewas Madhya Pradesh Urban Dhabarkalan&Khurd Pali Rajasthan Rural (FI) Khargone (West Dhakalgaon Nimar) Madhya Pradesh Rural (FI) Dhalghar Raigad Maharashtra Rural (FI)
Dhamnod Dhar Madhya Pradesh Semi Urban Dhamrah Dhamara Odisha Rural Dhamtari Branch Dhamtari Chhattisgarh Urban Dhanaut Patna Bihar Rural (FI) Dhanbad Dhanbad Jharkhand Metro Dhanbad Dhanbad Jharkhand Metro Dhandarphalbk Ahmadnagar Maharashtra Rural Dhane Goraul Vaishali Bihar Rural (FI)
Dhar Dhar Madhya Pradesh Semi Urban
Dharamshala Dharamshala Himachal Pradesh Semi Urban Dharapuram Tiruppur Tamil Nadu Semi Urban Dharmanagar Dharmanagar Tripura Semi Urban Dharmapuri Dharmapuri Tamil Nadu Semi Urban
Dharmavaram Anantapur Andhra Pradesh Urban Dharwad Dharwad Karnataka Urban Dhatauri Sonipat Haryana Rural (FI) Dhemaji Dhemaji Assam Semi Urban Dhenkanal Dhenkanal Odisha Semi Urban
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Dindori Dindori Madhya Pradesh Semi Urban Dinhata Koch Bihar West Bengal Semi Urban Diphu Karbi Anglong Assam Semi Urban Doiwala Dehradun Uttarakhand Rural Dolavali Raigad Maharashtra Rural (FI) Dombivali (E)-B.P.Chowk Thane Maharashtra Metro Dombivali(W)-M.Phule Rd Thane Maharashtra Metro Dorada, Athagad Cuttack Odisha Rural (FI) Duburi - Jajpur Duburi Odisha Rural Dudhale Nandurbar Maharashtra Rural (FI) Dumka Dumka Jharkhand Semi Urban Dungarpur Dungarpur Rajasthan Semi Urban Dunguripali Sonapur Odisha Rural Durg Durg Chhattisgarh Urban Durgapur Durgapur West Bengal Urban Durgapur Barddhaman West Bengal Urban Dwarka Circle Br.-Nashik Nashik Maharashtra Metro Dyane Nashik Maharashtra Rural (FI) Ekasar Satara Maharashtra Rural (FI) Electronic City-Bangalore Bengaluru Karnataka Metro
Eluru Eluru Andhra Pradesh Urban Entally, Kolkata Kolkata West Bengal Metro Erode Erode Tamil Nadu Urban
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Gachibowli Hyderabad Andhra Pradesh Metro Gadag Gadag Karnataka Urban Gajjan Wala Moga Punjab Rural (FI) Gajol Maldah West Bengal Rural
Gajuwaka Branch Gajuwaka Andhra Pradesh Metro
Gamharia Saraikela Kharswan Jharkhand Rural Gandhi Nagar, Delhi Delhi Delhi Metro Gangakhed Parbhani Maharashtra Semi Urban Ganganagar Part Vi Cachar Assam Rural (FI) Gangapur Aurangabad Maharashtra Semi Urban Gangarampur Dakshin Dinajpur West Bengal Semi Urban Gangawati Koppal Karnataka Urban Gangtok Gangtok Sikkim Urban Garhwa Garhwa Jharkhand Semi Urban Garia Garia West Bengal Rural Gariyabandh Raipur Chhattisgarh Semi Urban Page 91 ______
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Gawalior -Sdm Gwalior Madhya Pradesh Metro Gaya Gaya Bihar Urban Geela Ki Nangal Jaipur Rajasthan Rural (FI) George Town - Allahabad Allahabad Uttar Pradesh Metro
Gharaoh Khas Kangra Himachal Pradesh Rural (FI) Ghatakpukur Branch South 24 Parganasa West Bengal Rural Ghatampur Kanpur Nagar Uttar Pradesh Semi Urban Ghaziabad - Indira Puram Ghaziabad Uttar Pradesh Metro Ghaziabad -Raj Nagar Ghaziabad Uttar Pradesh Metro Ghaziabad-G.T.Road Ghaziabad Uttar Pradesh Metro Ghaziabad-Lohia Nagar Ghaziabad Uttar Pradesh Metro Ghaziabad-Sahibabad-Rbg Branch Ghaziabad Uttar Pradesh Metro Ghaziabad-Vaishali Vaishali Uttar Pradesh Metro Ghazipur Gazipur Uttar Pradesh Urban Ghoti Nashik Maharashtra Semi Urban Ghyalsing West Sikkim Sikkim Rural Gift City - Ahmedabad Gandhinagar Gujarat Overseas
Girdouda Neemuch Madhya Pradesh Rural (FI) Giridih Giridih Jharkhand Urban Gms Road, Dehradun Dehradun Uttarakhand Urban Goalpara Goalpara Assam Semi Urban Gobichettipalayam Erode Tamil Nadu Semi Urban Godda Godda Jharkhand Semi Urban Godhani Nagpur Maharashtra Rural Godhra Godhra Gujarat Urban Godoli Satara Maharashtra Semi Urban Godpendri Durg Chhattisgarh Rural (FI) Gogave Satara Maharashtra Rural (FI) Gojubavi Pune Maharashtra Rural (FI) Gokak Belagavi Karnataka Semi Urban Golaghat Golaghat Assam Semi Urban Gonda Gonda Uttar Pradesh Urban Gondia Gondia Maharashtra Urban Page 92 ______
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Governorpet-Vijayawada Vijayawada Andhra Pradesh Metro
Goyal Nagar - Indore Indore Madhya Pradesh Metro Gautam Buddha Greater Noida Nagar Uttar Pradesh Urban
Gudivada Krishna Andhra Pradesh Urban
Gudur Nellore Andhra Pradesh Semi Urban Guhagarh Ratnagiri Maharashtra Rural Gujarat -Gandhidham Gandhidham Gujarat Urban Gujarat -Gandhinagar Gandhinagar Gujarat Urban
Gujrada Mandsaur Madhya Pradesh Rural (FI) Gulbarga Gulbarga Karnataka Urban Gulvanch Nashik Maharashtra Rural (FI) Gumgaon Nagpur Maharashtra Rural Gumla Gumla Jharkhand Semi Urban
Guna Guna Madhya Pradesh Urban
Guntakal Guntakal Andhra Pradesh Urban
Guntur - Rbg Branch Guntur Andhra Pradesh Urban Gunupur Rayagada Odisha Semi Urban Gurana Hisar Haryana Rural Gurdaspur Gurdaspur Punjab Semi Urban Gurgaon Gurgaon Haryana Urban Gurgaon Gurgaon Haryana Urban Gurgaon - Sec 10 A Gurgaon Haryana Urban Gurgaon -Sohna Road Gurgaon Haryana Urban Gurgaon- Subhash Nagar Gurgaon Haryana Urban Gurgaon -Sushant Lok Gurgaon Haryana Urban Guwahati Kamrup Assam Urban Page 93 ______
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Gwailor -Naya Bazar Gwalior Madhya Pradesh Metro
Gwalior Gwalior Madhya Pradesh Metro
Gwalior RO Gwalior Madhya Pradesh Metro Habra North 24 Parganas West Bengal Urban Hajipur Hajipur Bihar Urban Haldia Haldia West Bengal Urban Haldwani Haldwani Uttarakhand Urban Haldwani RO Haldwani Uttarakhand Urban Halkarni Kolhapur Maharashtra Rural Halol Halol Gujarat Semi Urban Hamirpur Hamirpur Uttar Pradesh Semi Urban
Hamirpur Branch Hamirpur Himachal Pradesh Semi Urban Hansi Hansi Haryana Semi Urban Hanumangarh Hanumangarh Rajasthan Urban Hanumangarh Town Hanumangarh Rajasthan Urban Haora- Domjur Howrah West Bengal Semi Urban Hapur Panchsheel Nagar Uttar Pradesh Urban
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Hyderabad Hyderabad Andhra Pradesh Metro Hyderabad Hyderabad Telangana Metro Hyderabad - L.B. Nagar Hyderabad Telangana Metro Hyderabad - Jubilee Hills Hyderabad Telangana Metro Hyderabad I Hyderabad Telangana Metro Hyderabad II RO Hyderabad Telangana Metro Hyderabad ZO Hyderabad Telangana Metro Sanathnagar Main Hyderabad-Ameerpet Road Telangana Metro Hyderabad-Banjara Hills Hyderabad Telangana Metro Hyderabad-Basheer Bagh Hyderabad Telangana Metro Hyderabad-Gachi Bowli Hyderabad Telangana Metro Hyderabad-Habshiguda Rangareddi Telangana Metro Hyderabad-Icrisat Hyderabad Telangana Metro Hyderabad-Kachiguda Hyderabad Telangana Metro Hyderabad-Kukatpally Rangareddi Telangana Metro Hyderabad-Scb Hyderabad Telangana Metro Hyderabad-Secundarabad Hyderabad Telangana Metro Icg Airport - Delhi Delhi Delhi Metro Ichalkaranji- Janta Chowk Kolhapur Maharashtra Urban
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Krishnapatanam Nellore Andhra Pradesh Rural Krishnarajpet Mandya Karnataka Semi Urban Kuchu Ranchi Jharkhand Rural (FI) Kudus Palghar Maharashtra Rural
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Machilipatnam Branch Machilipatnam Andhra Pradesh Urban Madana Palanpur Palanpur Gujarat Rural (FI)
Madanapalle Chittoor Andhra Pradesh Urban Madhubani Branch Madhubani Bihar Semi Urban Madhyamgram North 24 Parganas West Bengal Urban Madikeri Branch Kodagu Karnataka Semi Urban Madipakkam Kancheepuram Tamil Nadu Semi Urban Madurai Madurai Tamil Nadu Metro Page 105 ______
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Maihar Satna Madhya Pradesh Semi Urban Mainpuri Mainpuri Uttar Pradesh Urban Majhaulia Saran Bihar Rural (FI) Makundapur Puri Odisha Rural (FI) Malappuram Malappuram Kerala Urban Malda Maldah West Bengal Semi Urban Malegaon Nashik Maharashtra Urban Malerkotla Malerkotla Punjab Urban Malgaon Nashik Maharashtra Rural (FI) Malkapur Malkapur Maharashtra Semi Urban Malkapur Kolhapur Maharashtra Rural Mall - - Dugalkhola Almora Uttarakhand Rural (FI) Malout Muktsar Punjab Semi Urban Malunje Ahmadnagar Maharashtra Rural
Malviya Nagar,Bhopal RO Bhopal Madhya Pradesh Metro Malwan Sindhudurg Maharashtra Semi Urban Manacaud - Thiruvananthapuram Thiruvananthapuram Kerala Urban Manchar Pune Maharashtra Semi Urban Mancherial Adilabad Telangana Semi Urban Mandavi Surat Gujarat Semi Urban
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Meheli Shimla Himachal Pradesh Rural (FI) Mehrun Jalgaon Maharashtra Urban Mehsana Mahesana Gujarat Urban Memnagar, Ahmedabad Ahmedabad Gujarat Metro Merwada Palanpur Gujarat Rural (FI) Mettupalayam Coimbatore Tamil Nadu Semi Urban Mhasurne Satara Maharashtra Rural Mhasve Jalgaon Maharashtra Rural (FI) Mhaswad Satara Maharashtra Semi Urban
Mhow Mhow Madhya Pradesh Urban Mira Road - Thane Thane Maharashtra Urban Miraj Branch Miraj Maharashtra Urban Mirganj Gopalganj Bihar Semi Urban Miryalaguda Nalgonda Telangana Urban Mirzapur Mirzapur Uttar Pradesh Urban Modi Udaipur Rajasthan Rural (FI) Modi Nagar Modi Nagar Uttar Pradesh Urban Modinagar Ghaziabad Uttar Pradesh Metro Modinagar RO Ghaziabad Uttar Pradesh Metro Moga Moga Punjab Urban Moh Tarf Shirwal Satara Maharashtra Rural Mohali SAS Nagar Punjab Urban Mohali SAS Nagar Punjab Urban Mohali- Sas Nagar SAS Nagar Punjab Urban Mohol Solapur Maharashtra Semi Urban Mokokchung Mokokchung Nagaland Semi Urban Moradabad Moradabad Uttar Pradesh Urban
Morena Morena Madhya Pradesh Urban Morinda Rupnagar Punjab Semi Urban Page 108 ______
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Mumbai - Kandivali Branch Mumbai Maharashtra Metro Mumbai - Specialised Treasury Mumbai Maharashtra Metro Mumbai - Ulhasnagar Ulhasnagar Maharashtra Urban Mumbai -Andheri (East)- Midc Mumbai Maharashtra Metro Mumbai Bhandup Mumbai Maharashtra Metro Mumbai -Chembur Mumbai Maharashtra Metro Mumbai -Dadar (East) Mumbai Maharashtra Metro Mumbai- Dadar (West) Mumbai Maharashtra Metro Mumbai- Ghatkopar Mumbai Maharashtra Metro Mumbai -Goregaon Mumbai Maharashtra Metro Mumbai -Goregaon(West) Mumbai Maharashtra Metro Mumbai -Jaslok Hospital Mumbai Maharashtra Metro Mumbai -Jvpd Scheme Mumbai Maharashtra Metro Mumbai -Kalbadevi Mumbai Maharashtra Metro Mumbai -Khar (West) Mumbai Maharashtra Metro Mumbai -Lalbaug Mumbai Maharashtra Metro Mumbai -Large Coporate Mumbai Maharashtra Metro Mumbai -Marol (Andheri) Mumbai Maharashtra Metro Mumbai- Mulund (East) Mumbai Maharashtra Metro Mumbai -Mulund (West) Mumbai Maharashtra Metro Page 109 ______
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Nagod Satna Madhya Pradesh Semi Urban Nagore Nagapattinam Tamil Nadu Rural Nagpur Nagpur Maharashtra Metro Nagpur Nagpur Maharashtra Metro Nagpur - Trimurti Nagar Nagpur Maharashtra Metro Nagpur - Wardha Road Nagpur Maharashtra Metro Nagpur -Civil Lines Nagpur Maharashtra Metro Nagpur -Dharampeth Nagpur Maharashtra Metro Nagpur -Gandhibagh Nagpur Maharashtra Metro Nagpur -Laxminagar Nagpur Maharashtra Metro Nagpur -Sadar Nagpur Maharashtra Metro Nagpur -Sitabuldi Nagpur Maharashtra Metro Nagpur ZO Nagpur Maharashtra Metro Page 111 ______
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Narsinghpur Narsimhapur Madhya Pradesh Semi Urban
Narsipatnam Visakhapatnam Andhra Pradesh Semi Urban Nashik Nasik Maharashtra Metro Nashik Gangapur Nashik Maharashtra Metro Nashik -M.G. Road Nashik Maharashtra Metro Nashik RO Nashik Maharashtra Metro Natepute Natepute Maharashtra Semi Urban Page 112 ______
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Nathupur Sonipat Haryana Rural (FI)
National Capital Region RO New Delhi Delhi Metro Naugachhia Bhagalpur Bihar Semi Urban Nava Vadaj - Ahmedabad Ahmedabad Gujarat Metro Navagam - Kamrej Surat Gujarat Semi Urban Navegaon Gondia Maharashtra Rural (FI) Navi Mumbai -Airoli Navi Mumbai Maharashtra Metro Navi Mumbai -Belapur Navi Mumbai Maharashtra Metro Navi Mumbai- Kalamboli Navi Mumbai Maharashtra Urban Navi Mumbai -Kamothe Navi Mumbai Maharashtra Urban Navi Mumbai -Kharghar Navi Mumbai Maharashtra Semi Urban Navi Mumbai- Koparkhairne Navi Mumbai Maharashtra Metro Navi Mumbai -Nerul Navi Mumbai Maharashtra Metro Navi Mumbai RO Thane Maharashtra Metro Navi Mumbai -Sanpada Navi Mumbai Maharashtra Metro Navi Mumbai -Taloja Navi Mumbai Maharashtra Semi Urban Navi Mumbai -Vashi Sector 12 Navi Mumbai Maharashtra Metro Navi Mumbai -Vashi Sector 17 Navi Mumbai Maharashtra Metro Navi Mumbai-Mahape Thane Maharashtra Metro Navipeth,Solapur Solapur Maharashtra Urban Navsari Navsari Gujarat Urban Nawada Nawada Bihar Semi Urban
Nawalpura Barwani Madhya Pradesh Rural (FI) Nawanshahr Nawanshahr Punjab Semi Urban Nayagarh Nayagarh Odisha Semi Urban Neelamangalam Viluppuram Tamil Nadu Rural Neelankarai-Chennai Kancheepuram Tamil Nadu Semi Urban
Neemuch Neemuch Madhya Pradesh Urban Nelamangala Bengaluru Rural Karnataka Semi Urban
Nellore Nellore Andhra Pradesh Urban New D P Road Pune Maharashtra Metro New Delhi RO New Delhi Delhi Metro New Osmanpura Branch Aurangabad Maharashtra Metro Page 113 ______
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New Panvel Raigad Maharashtra Urban New Sanganer Road, Jaipur Jaipur Rajasthan Metro New Tehri Tehri Garhwal Uttarakhand Semi Urban Nhava Sheva Navi Mumbai Maharashtra Rural Niali Cuttack Odisha Rural (FI) Nipani Belagavi Karnataka Semi Urban Nipania Dhanaura Tehsil Uttar Pradesh Rural (FI)
Nipaniya Jat Bhopal Madhya Pradesh Rural Nirsa Dhanbad Jharkhand Semi Urban Nisang Karnal Haryana Rural Nithari Delhi Delhi Semi Urban Nivgha nivagha Maharashtra Rural Nizamabad Nizamabad Telangana Urban Nizampura Vadodara Vadodara Gujarat Metro Gautam Budha Noida Nagar Uttar Pradesh Urban Gautam Buddha Noida-Sector-18 Nagar Uttar Pradesh Urban Gautam Buddha Noida-Sector-63 Nagar Uttar Pradesh Urban Nokha Rohtas Bihar Semi Urban Nolambur Thiruvallur Tamil Nadu Semi Urban Nuapatna Cuttack Odisha Rural
Nuzvid Krishna Andhra Pradesh Semi Urban Odhav - Ahmedabad Ahmedabad Gujarat Metro Ogalewadi Satara Maharashtra Rural Okhla Delhi Delhi Metro Old Panvel Raigad Maharashtra Urban Omalur Salem Tamil Nadu Rural Ond Satara Maharashtra Rural (FI)
Ongole Ongole Andhra Pradesh Urban Orai Jalaun Uttar Pradesh Urban Oshiwara Mumbai Maharashtra Metro Osmanabad Osmanabad Maharashtra Urban Ozar Nashik Maharashtra Semi Urban Pachora Jalgaon Maharashtra Semi Urban Page 114 ______
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Pachpedi Naka Raipur Chhattisgarh Rural Padam Singh Road, Karol Bagh (Erst - Delhi - Videocon Tower) Delhi Delhi Metro Padrauna Kushi Nagar Uttar Pradesh Semi Urban
Padrayat Vidisha Madhya Pradesh Rural (FI) Paharganj Pilibhit Uttar Pradesh Rural (FI) Pahela Bhandara Maharashtra Rural (FI) Pahur Jalgaon Maharashtra Semi Urban Paithan Aurangabad Maharashtra Semi Urban Pakaur Pakur Jharkhand Semi Urban Pakhan Pur Sultanpur Uttar Pradesh Rural (FI) Pala Kottayam Kerala Semi Urban Palakkad Palakkad Kerala Urban
Palamner Chittoor Andhra Pradesh Semi Urban
Palampur Palampur Himachal Pradesh Rural
Palangi - Rbg Branch West Godavari Andhra Pradesh Rural Palani Branch Dindigul Tamil Nadu Semi Urban Palanpur Palanpur Gujarat Urban Palasdeo Pune Maharashtra Rural Palghar Palghar Maharashtra Semi Urban Pali Pali Rajasthan Urban Palladam Road-Tiruppur Tiruppur Tamil Nadu Urban Pallavaram - Chennai Chennai Tamil Nadu Urban Pallipalayam Namakkal Tamil Nadu Semi Urban Palsana Surat Gujarat Semi Urban Palwal Palwal Haryana Urban Panaji Panaji Goa Semi Urban Panchgani Satara Maharashtra Semi Urban Panchkula Panchkula Haryana Urban Panchkula RO Panchkula Haryana Urban Panchkula -Sector 11 Panchkula Haryana Urban Panchkula -Swastik Vihar Panchkula Haryana Urban Pandeypur, Varanasi Varanasi Uttar Pradesh Metro Pandharpur Solapur Maharashtra Semi Urban Pandva Pandva Gujarat Rural (FI) Page 115 ______
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Panipat -G.T.Road Panipat Haryana Urban
Panna Panna Madhya Pradesh Semi Urban
Paonta Sahib Sirmaur Himachal Pradesh Semi Urban Paradip Paradip Odisha Semi Urban Parali Vaijnath Bid Maharashtra Semi Urban Paravur Kollam Kerala Semi Urban Parbhani Parbhani Maharashtra Urban Paria Jajpur Odisha Rural (FI) Parlakhemundi Gajapati Odisha Semi Urban Parsudih Jamshedpur Jharkhand Semi Urban
Parvathipuram Vizianagaram Andhra Pradesh Semi Urban Parwattarphwagawale Satara Maharashtra Rural (FI) Patan Branch Patan Gujarat Urban Pataudi Pataudi (MC) Haryana Semi Urban Pathalgaon Jashpur Chhattisgarh Semi Urban Pathanamthitta Pathanamthitta Kerala Semi Urban Pathankot Pathankot Punjab Urban Pathardi Phata, Ambad,Nashik Nashik Maharashtra Metro Patiala - Tripuri Town Patiala Punjab Urban Patiala- Mall Patiala Punjab Urban Patliputra Colony, Patna Patna Bihar Metro Patna Patna Bihar Metro Patna Patna Bihar Metro Patna City Patna Bihar Metro Patna- Fraser Road Patna Bihar Metro Patna -Kankarbhagh Patna Bihar Metro Patna RO Patna Bihar Metro Patna ZO Patna Bihar Metro Patna-Ashiana Nagar Patan Bihar Metro Patna-Kashi Place Patna Bihar Metro Patran Patiala Punjab Semi Urban Pattambi Palakkad Kerala Semi Urban Pattamundai Kendrapara Odisha Semi Urban Paud Pune Maharashtra Rural Pauri Garhwal Uttarakhand Semi Urban Payyannur Kannur Kerala Semi Urban Page 116 ______
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Peddapuram East Godavari Andhra Pradesh Semi Urban Peedal Kaithal Haryana Rural (FI) Peenya-Bangalore Bengaluru Karnataka Metro Pehowa Kurukshetra Haryana Semi Urban Peint Nashik Maharashtra Rural Pen Pen Maharashtra Semi Urban Pendra Bilaspur Chhattisgarh Semi Urban Perambalur Perambalur Tamil Nadu Semi Urban Perinthalmanna Malappuram Kerala Semi Urban Perumanallur Tiruppur Tamil Nadu Rural Perumbavoor Perumbavoor Kerala Semi Urban Petlad Petlad Gujarat Semi Urban Phagwara Phagwara Punjab Semi Urban Phaltan Satara Maharashtra Semi Urban Phulbani Kandhamal Odisha Semi Urban Phullanwal Branch Ludhiana Punjab Rural Pilibhit Branch Pilibhit Uttar Pradesh Urban Pimpale Jagtap Pune Maharashtra Rural (FI) Pimpalgaon Baswant Nashik Maharashtra Semi Urban Pimpalkhuta Amravati Maharashtra Rural (FI) Pimpri - Pune Pune Maharashtra Metro Pimpri Chinchwad Pune Maharashtra Metro
Pithampur Pithampur Madhya Pradesh Urban Pithoragarh Pithoragarh Uttarakhand Semi Urban Pollachi Pollachi Tamil Nadu Semi Urban Ponda - Goa North Goa Goa Semi Urban Poonamallee Thiruvallur Tamil Nadu Semi Urban Porbandar Porbandar Gujarat Urban Andaman & Nicobar Port Blair Andamans Islands Urban Powai Naka,Satara Satara Maharashtra Urban Powai Naka,Satara Satara Maharashtra Urban Power House,Bhilai Durg Chhattisgarh Urban Poynad Raigad Maharashtra Rural Pragnapur Medak Telangana Rural (FI) Prantij Prantij Gujarat Semi Urban Prashant Vihar, Delhi Delhi Delhi Metro Pratapgarh Pratapgarh Rajasthan Semi Urban Page 117 ______
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Pratapgarh Pratapgarh Uttar Pradesh Semi Urban Prince Anwar Shah Road, Kolkata Kolkata West Bengal Metro
Proddatur Kadappa Andhra Pradesh Urban Puducherry Puducherry Puducherry Urban Pudukkottai Pudukkottai Tamil Nadu Urban Pukhrayan Kanpur Dehat Uttar Pradesh Semi Urban Punahana Punahana Haryana Semi Urban Pune Pune Maharashtra Metro Pune Pune Maharashtra Metro Pune Pune Maharashtra Metro
Pune - Pashan - Rbg Branch Pune Maharashtra Metro Pune- Anandnagar Pune Maharashtra Metro Pune- Baner Pune Maharashtra Metro Pune -Camp Pune Maharashtra Metro Pune- Deccan Gymkhana Pune Maharashtra Metro Pune- Ganesh Nagar Pune Maharashtra Metro Pune- Kothrud Pune Maharashtra Metro Pune -Laxmi Road Pune Maharashtra Metro Pune- Lokmanyanagar Pune Maharashtra Metro Pune -Sadashiv Peth Pune Maharashtra Metro Pune -Tilak Road Pune Maharashtra Metro Pune Vishrantwadi Pune Maharashtra Metro Pune ZO Pune Maharashtra Metro Pune-Aundh Pune Maharashtra Metro Pune-Bibwewadi Pune Maharashtra Metro Pune-F.C. Road Pune Maharashtra Metro Pune-Hadapsar Pune Maharashtra Metro Pune-Hinjewadi Hinjewadi Maharashtra Semi Urban Pune-Kalyani Nagar Pune Maharashtra Metro Pune-Koregaon Park Pune Maharashtra Metro Pune-Nigdi Pune Maharashtra Metro Pune-Scb Pune Maharashtra Metro Pune-Swargate Pune Maharashtra Metro Punewadi Ahmednagar Maharashtra Rural (FI) Pune-Wanawadi Pune Maharashtra Metro Puri Puri Odisha Urban Purnia Branch Purnia Bihar Urban Page 118 ______
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Purulia Puruliya West Bengal Urban Pusaur Raigarh Chhattisgarh Rural (FI) Quthbullapur Branch Rangareddi Telangana Metro R S Puram-Coimbatore-Rbg Brnch Coimbatore Tamil Nadu Metro Race Course Road, Baroda Baroda Gujarat Metro Radhaballabhpur Hugli West Bengal Rural Radhanagari Kolhapur Maharashtra Rural Rae Bareli Rae Bareli Uttar Pradesh Urban Rai Sonipat Haryana Rural Raichur Raichur Karnataka Urban Raigad - Karjat Karjat Maharashtra Semi Urban Raigad -Alibaug Alibaug Maharashtra Semi Urban Raigad- Goregaon Goregaon Maharashtra Rural Raiganj Raiganj West Bengal Urban Raigarh Raigarh Chhattisgarh Urban Raikheda Raipur Chhattisgarh Rural (FI) Raikot Ludhiana Punjab Semi Urban Raipur Raipur Chhattisgarh Metro Raipur Raipur Chhattisgarh Metro Raipur RO Raipur Chhattisgarh Metro Raipur-Civil Lines Raipur Chhattisgarh Metro Raipur-Samta Colony Raipur Chhattisgarh Metro Raipur-Scb Raipur Chhattisgarh Metro Raipur-Vip Airport Road Raipur Chhattisgarh Metro Rairangpur Mayurbhanj Odisha Semi Urban
Raisen Raisen Madhya Pradesh Semi Urban Raja Street-Coimbatore Coimbatore Tamil Nadu Metro
Rajampet Branch Rajampet Andhra Pradesh Semi Urban
Rajamundry - Rbg Branch Rajahmundry Andhra Pradesh Urban Rajanandgaon Rajnandgaon Chhattisgarh Urban Rajapalayam Virudhunagar Tamil Nadu Urban Rajapur Ahmadnagar Maharashtra Rural (FI) Rajapur Kolhapur Maharashtra Rural (FI) Rajarajeshwari Nagar, Bengaluru Bengaluru Karnataka Metro
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Rajarhat Goplapur - Kolkata North 24 Parganas West Bengal Urban Rajauhan Mirzapur Uttar Pradesh Rural (FI) Rajendranagar Branch Hyderabad Telangana Metro
Rajgarh Rajgarh Madhya Pradesh Semi Urban Rajim Gariyaband Chhattisgarh Semi Urban Rajkot Rajkot Gujarat Metro Rajkot Rajkot Gujarat Metro Rajkot -Shivdarshan Rajkot Gujarat Metro Rajkot-Scb Rajkot Gujarat Metro Rajpipla Narmada Gujarat Semi Urban Rajpura Branch Patiala Punjab Semi Urban Rajsamand Rajsamand Rajasthan Semi Urban Rajula Amreli Gujarat Semi Urban Rajuri Pune Maharashtra Rural (FI) Rakshewadi Pune Maharashtra Rural (FI) Ralan Wokha Nagaland Rural (FI) Ramanagaram Ramanagara Karnataka Semi Urban Ramanathapuram Ramanathapuram Tamil Nadu Semi Urban Ramanujganj Ramanujganj Chhattisgarh Semi Urban Ramgarh Ramgarh Jharkhand Semi Urban Ramgarh Branch Ramgarh Haryana Rural Ramnagar Nainital Uttarakhand Semi Urban Ramosana Mahesana Gujarat Rural (FI) Rampur Warangal Telangana Rural (FI) Rampur Branch Rampur Uttar Pradesh Urban Rampur Road-Moradabad Moradabad Uttar Pradesh Urban Rampurhat Birbhum West Bengal Semi Urban Ranaghat Nadia West Bengal Semi Urban Ranand Satara Maharashtra Rural Ranchi Ranchi Jharkhand Metro Ranchi Ranchi Jharkhand Metro Ranchi Argora Chowk Ranchi Jharkhand Metro Ranchi -Main Branch Ranchi Jharkhand Metro Ranchi RO Ranchi Jharkhand Metro Ranchi-Kanke Road Ranchi Jharkhand Metro Rander Road Surat Gujarat Metro Ranebennur Haveri Karnataka Urban
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Rangamati Gomati Tripura Rural (FI) Ranikhet Ranikhet Uttarakhand Semi Urban Ranipet Tamil Nadu Vellore Tamil Nadu Semi Urban Raopura,Vadodara Vadodara Gujarat Metro Rasayani Rasayani Maharashtra Rural Rasoolpura Chittaurgarh Rajasthan Rural
Ratlam Ratlam Madhya Pradesh Urban
Ratlam - Karadiya Ratlam Madhya Pradesh Rural (FI)
Ratlam - Luni Ratlam Madhya Pradesh Rural (FI)
Ratlam Kothi, Indore Indore Madhya Pradesh Metro
RatlamKothi,Indore RO Indore Madhya Pradesh Metro Ratnagiri Ratnagiri Maharashtra Semi Urban Ratu Road-Ranchi Ranchi Jharkhand Metro Raver Jalgaon Maharashtra Semi Urban
Ravulapadu East Godavari Andhra Pradesh Rural Rawali Mahdoot Haridwar Uttarakhand Semi Urban Rawonkakhera Rajsamand Rajasthan Rural (FI) Rayagada Rayagada Odisha Semi Urban
Razole East Godavari Andhra Pradesh Semi Urban Renukoot Renukoot Uttar Pradesh Semi Urban Retail Asset Operations (RAO) Ahmedabad Gandhinagar Gujarat Urban Retail Asset Operations (RAO) Chennai Chennai Tamil Nadu Metro
Rewa Rewa Madhya Pradesh Urban Rewari Rewari Haryana Urban Ring Road,Surat Surat Gujarat Metro Rishikesh Branch Rishikesh Uttarakhand Semi Urban Roha Raigad Maharashtra Semi Urban Rohini, Sector 11 Delhi Delhi Metro Rohlan Ludhiana Punjab Rural (FI) Rohtak Rohtak Haryana Urban Page 121 ______
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Roorkee - Rbg Branch Roorkee Uttarakhand Urban Rourkela Rourkela Odisha Urban RTC Ahmedabad Ahmedabad Gujarat Metro RTC Bangalore Bangalore Karnataka Metro RTC Belapur Thane Maharashtra Metro RTC Bhubaneswar Khurda Odisha Urban RTC Chandigarh Chandigarh Chandigarh Urban RTC Chennai Chennai Tamil Nadu Metro RTC Delhi New Delhi Delhi Metro RTC Kolkata Kolkata West Bengal Metro RTC Nagpur Nagpur Maharashtra Metro Rudraprayag Rudraprayag Uttarakhand Rural Rudrapur Rudrapur Uttarakhand Urban Rupnagar Branch Rupnagar Punjab Semi Urban Rupnarayanpur Barddhaman West Bengal Rural Saarthana - Surat Surat Gujarat Metro Sadar Bazar, Delhi Delhi Delhi Metro
Sagar Sagar Madhya Pradesh Urban Saguna More, Patna Patna Bihar Metro Saharanpur Saharanpur Uttar Pradesh Urban Sahibganj Sahibganj Jharkhand Semi Urban Saiha Saiha Mizoram Semi Urban Saisih Vety Farm (Selesih) Aizawl Mizoram Rural (FI) Sakali Jalgaon Maharashtra Rural Sakharpa Ratnagiri Maharashtra Rural Sakharwadi Satara Maharashtra Rural Sakwai Farrukhabad Uttar Pradesh Rural (FI)
Salaiya Katni Madhya Pradesh Rural (FI) Saleed Unnao Uttar Pradesh Rural (FI) Salem Salem Tamil Nadu Urban Saliana Moga Punjab Rural (FI) Samalapuram Palladam Tamil Nadu Semi Urban Samalkha Panipat Haryana Semi Urban Samana Patiala Punjab Semi Urban Samarbaga Jharsuguda Odisha Rural (FI) Samastipur Branch Samastipur Bihar Semi Urban
Samba Jammu Jammu & Kashmir Semi Urban Page 122 ______
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Sambalpur Sambalpur Odisha Urban SAMBALPUR Sambalpur Odisha Urban SAMBALPUR, RAC Sambalpur Odisha Urban Sambhalpur RO Sambalpur Odisha Urban Sanand Ahmedabad Gujarat Semi Urban
Sanawad Sanawad Madhya Pradesh Semi Urban Sandur Sandur Karnataka Semi Urban Sane Guruji - Kolhapur Kolhapur Maharashtra Urban Sangade Raigad Maharashtra Rural (FI) Sangamner Branch Ahmadnagar Maharashtra Semi Urban Sangareddy Medak Telangana Semi Urban Sangli Sangli Maharashtra Urban Sangrur Branch Sangrur Punjab Semi Urban Sankarankoil Tirunelvali Tamil Nadu Semi Urban Santoshnagar - Hyderabad Hyderabad Telangana Metro Saoli Chandrapur Maharashtra Rural Saparom Ranchi Jharkhand Rural (FI) Saraidhela Dhanbad Jharkhand Metro Saraipali Mahasamund Chhattisgarh Rural (FI) Sarat Bose Road - Kolkata Kolkata West Bengal Metro Saraunja Begusarai Bihar Rural (FI) Sarigam Ina Valsad Gujarat Rural Sarisha South 24 Parganasa West Bengal Rural Amethi (Carved Out Sariya Parijad of Sultanpur) Uttar Pradesh Rural (FI) Sarmuhan Balangir Odisha Rural (FI) Saroli Palwal Haryana Rural (FI) Sasaram Rohtas Bihar Urban Saswad Pune Maharashtra Semi Urban Satana Nashik Maharashtra Semi Urban Satara Satara Maharashtra Urban Satara Satara Maharashtra Urban
Satara City-Pratapganj Peth Satara Maharashtra Urban Satara Road Satara Maharashtra Rural Satara-Powai Naka Satara Maharashtra Urban Sathiala Amritsar Punjab Rural (FI) Sathupalli Khammam Telangana Semi Urban
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Satna Satna Madhya Pradesh Urban Satraod Branch Hisar Haryana Semi Urban Savedinaka, Ahmednagar Ahmadnagar Maharashtra Urban Sawai Madhopur Sawai Madhopur Rajasthan Urban Sawangi Gadchiroli Maharashtra Rural (FI)
Sawer Indore Madhya Pradesh Semi Urban Sayan Surat Gujarat Semi Urban Secl Road - Bilaspur Bilaspur Chhattisgarh Urban Sector 16, Panchkula Panchkula Haryana Urban Sector 32, Ludhiana Ludhiana Punjab Metro Sector 37-Faridabad Faridabad Haryana Metro Gautam Buddha Sector 51, Noida Nagar Uttar Pradesh Urban
Sector 9C-Chandigarh Chandigarh Chandigarh (UT) Urban
Sehore Sehore Madhya Pradesh Urban Sejbahar - IIM Raipur Raipur Chhattisgarh Rural Semaria Purnia Bihar Rural (FI) Semmipalayam Tiruppur Tamil Nadu Rural
Sendhwa Sendhwa Madhya Pradesh Semi Urban
Seoni Seoni Madhya Pradesh Urban Seraikela Seraikela Jharkhand Semi Urban Serampore Branch Hugli West Bengal Urban Serilingampally Rangareddi Telangana Metro Sevur Tiruppur Tamil Nadu Rural Sf Road, Siliguri Darjiling West Bengal Urban Shahade Nandurbar Maharashtra Semi Urban Shahapur Nanded Maharashtra Rural
Shahdol Shahdol Madhya Pradesh Semi Urban
Shahpura Barwani Madhya Pradesh Rural (FI)
Shajapur Shajapur Madhya Pradesh Semi Urban Shajhanpur Shajhanpur Uttar Pradesh Urban Page 124 ______
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Shakespeare Sarani Kolkata West Bengal Metro
Shakespeare Sarani-Kolkata Kolkata West Bengal Metro Shamgarh Branch Shamgarh Haryana Rural Shamirpet Rangareddi Telangana Rural Shankachura North 24 Parganas West Bengal Rural (FI) Shankarpur Barddhaman West Bengal Rural (FI)
Sheopur Sheopur Madhya Pradesh Semi Urban Sherpur Sawai Madhopur Rajasthan Rural (FI) Shevgaon Ahmadnagar Maharashtra Semi Urban Shillong Shillong Meghalaya Urban
Shimla Shimla Himachal Pradesh Urban Shimoga Shivamogga Karnataka Urban Shirdi Shirdi Maharashtra Semi Urban Shirgaon Palghar Maharashtra Rural (FI) Shirol Kolhapur Maharashtra Semi Urban Shirpur Dhule Maharashtra Semi Urban Shirur Pune Maharashtra Semi Urban Shivanapura Bengaluru Rural Karnataka Rural (FI)
Shivpuri Shivpuri Madhya Pradesh Urban Shivtakar(Nira) Pune Maharashtra Semi Urban Sholinganallur Branch Kancheepuram Tamil Nadu Semi Urban Shrigonda Ahmednagar Maharashtra Semi Urban Shrirampur Ahmadnagar Maharashtra Semi Urban
Shujalpur Shajapur Madhya Pradesh Semi Urban Sibsagar Branch Sibsagar Assam Semi Urban
Sidhi Sidhi Madhya Pradesh Semi Urban Sidhpur Sidhpur Gujarat Semi Urban
Sihora Jabalpur Madhya Pradesh Semi Urban Sikandarpur Gurgaon Haryana Urban Sikar Sikar Rajasthan Urban Silapathar Dhemaji Assam Semi Urban Silchar Silchar Assam Urban Siliguri Siliguri West Bengal Urban Page 125 ______
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Siliguri Darjeeling West Bengal Urban Siliguri Darjiling West Bengal Urban Siliguri RO Jalpaiguri West Bengal Urban
Dadra & Nagar Haveli Silvassa Silvassa & Daman & Diu Semi Urban Silyari Kurud Raipur Chhattisgarh Rural (FI) Simdega Simdega Jharkhand Semi Urban Sindhnur Raichur Karnataka Semi Urban Singhmore-Ranchi Ranchi Jharkhand Metro
Singrauli Singrauli Madhya Pradesh Urban Singtom East Sikkim Sikkim Rural Sinner Nashik Maharashtra Semi Urban Sirhind-Fatehgarh Fatehgarh Sahib Punjab Semi Urban Sirohi Sirohi Rajasthan Semi Urban Sirsa Sirsa Haryana Urban Sirsi Uttar Kannad Karnataka Semi Urban Sitamarhi Sitamarhi Bihar Semi Urban Sitapur Sitapur Uttar Pradesh Urban Sivaganga Sivaganga Tamil Nadu Semi Urban Sivakasi Sivakasi Tamil Nadu Semi Urban Sivanmalai Branch Tiruppur Tamil Nadu Rural Siwan siwan Bihar Urban Sohana SAS Nagar Punjab Rural Sohna Gurgaon Haryana Semi Urban
Solan Solan Himachal Pradesh Semi Urban Solapur Solapur Maharashtra Urban Solapur Solapur Maharashtra Urban Solapur - Navipeth Solapur Maharashtra Urban Solapur -Vijapur Road Solapur Maharashtra Urban Sonari Charaideo Assam Semi Urban Sonepat Sonipat Haryana Urban Sonepur Saran Bihar Semi Urban Sosyo Circle Udhna -Surat Surat Gujarat Metro South Mumbai RO Mumbai Maharashtra Metro Sriganganagar Ganganagar Rajasthan Urban
Srikakulam Srikakulam Andhra Pradesh Urban Page 126 ______
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Srikalahasti Chittoor Andhra Pradesh Semi Urban
Srinagar Srinagar Jammu & Kashmir Metro Sriniketan Branch Bolpur West Bengal Rural Srirampur Barddhaman West Bengal Semi Urban Subarnapur Subarnapur (Sonapur) Odisha Semi Urban Subzi Mandi Delhi Delhi Metro Sukmarpar Supaul Bihar Rural Sultanpur Sultanpur Uttar Pradesh Urban Sulthan Bathery Wayanad Kerala Semi Urban Sunathar Ganjam Odisha Rural (FI)
Sunder Nagar Branch Sunder Nagar Himachal Pradesh Semi Urban Sunder Nagar, Raipur Raipur Chhattisgarh Metro Sunder Nagar,Ludhiana Ludhiana Punjab Metro Sundergarh Sundergarh Odisha Semi Urban Sundipur Murshidabad West Bengal Rural (FI) Gautam Buddha Surajpur Nagar Uttar Pradesh Rural Surajpur Surajpur Chhattisgarh Semi Urban Surat Surat Gujarat Metro Surat Surat Gujarat Metro Surat Adajan Surat Gujarat Metro Surat- Ghoddod Road Surat Gujarat Metro Surat -Guj Depository Chamber Surat Gujarat Metro Surat -Ring Road Surat Gujarat Metro Surat- Varachha Road Surat Gujarat Metro Surat-Kumbharia Road Kumbharia Gujarat Rural Surat-Scb Surat Gujarat Metro Surendranagar Surendranagar Gujarat Urban Surewala Hisar Haryana Rural (FI) Suri Birbhum West Bengal Semi Urban Surli Satara Maharashtra Rural (FI) Sutala Bk Buldhana Maharashtra Rural (FI) Suzabad, Varanasi Varanasi Uttar Pradesh Semi Urban Swargate, Pune Pune Maharashtra Metro Tabala Sambalpur Odisha Rural (FI) Page 127 ______
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Tadepalligudem Tadepalligudem Andhra Pradesh Urban
Tadipatri Anantapur Andhra Pradesh Urban Takalikazi Ahmadnagar Maharashtra Rural (FI) Takhatpur Bilaspur Chhattisgarh Semi Urban Talcher Talcher Odisha Semi Urban Talegaon Dabhade Talegaon Dabhade Maharashtra Semi Urban Talegaon Dhamdhere Pune Maharashtra Semi Urban Taliparamba Kannur Kerala Semi Urban Tamluk Branch Purba Medinipur West Bengal Semi Urban
Tapeswaram Branch Tapeswaram Andhra Pradesh Rural Tapola Satara Maharashtra Rural Targaon Satara Maharashtra Rural Tarikere Chikmagalur Karnataka Semi Urban Tarn Taran Tarn Taran Punjab Semi Urban Tasgaon Tasgaon Maharashtra Semi Urban Tatibandh Raipur Chhattisgarh Metro Tembhurni Solapur Maharashtra Semi Urban
Tenali Tenali Andhra Pradesh Urban Tenkasi Tirunelvali Tamil Nadu Semi Urban Teok Grant, Assam Jorhat Assam Rural Tezpur Tezpur Assam Semi Urban Thalassery Kannur Kerala Semi Urban Thana -Vasant Vihar Thane Maharashtra Metro Thana-Ghantali Naka Thane Maharashtra Metro Thane Thane Maharashtra Metro Thane- Ambernath (East) Thane Maharashtra Urban Thane -Badlapur (East) Badlapur Maharashtra Urban Thane -Bhivandi Bhiwandi Maharashtra Urban Thane -Dombivali - Ramnagar Thane Maharashtra Metro Thane -Ghodbunder Road Thane Maharashtra Metro Thane -Jambhali Naka Thane Maharashtra Metro Thane- Kalyan-Tilak Chowk Thane Maharashtra Metro Thane -Khodala Palghar Maharashtra Rural Thane RO Thane Maharashtra Metro Page 128 ______
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Thane-Bhayandar (West) Thane Maharashtra Urban Thane-Vasai (Ambadi Road) Mumbai Maharashtra Metro Thane-Vasai (Bhabola Naka) Vasai Maharashtra Metro Thane-Virar (West) Virar Maharashtra Metro Thanjavur Branch Thanjavur Tamil Nadu Urban Theni Theni Tamil Nadu Semi Urban Thirpur Tiruppur Tamil Nadu Urban Thiruvallur Branch Thiruvallur Tamil Nadu Semi Urban Thiruvananthapuram- Karaman Thiruvananthapuram Kerala Urban Thiruvanmiyur - Chennai Chennai Tamil Nadu Metro Thiruvannamalai Tiruvannamalai Tamil Nadu Urban Thiruvarur Thiruvarur Tamil Nadu Semi Urban Thodupuzha Branch Thodupuzha Kerala Semi Urban Thoppumpady, Kochi Kochi Kerala Urban Thrissur Thrissur Kerala Urban Thrissur Shornur Road Thrissur Kerala Urban Thuckalay Kanniyakumari Tamil Nadu Rural Thuraiyur Tiruchirapalli Tamil Nadu Semi Urban
Tikamgarh Tikamgarh Madhya Pradesh Semi Urban Tinsukia Tinsukia Assam Urban Tiptur Tumakuru Karnataka Semi Urban Tirhe Solapur Maharashtra Rural Tirthpuri Jalna Maharashtra Semi Urban Tiruchengode Namakkal Tamil Nadu Semi Urban Tiruchirapally Trichy Tamil Nadu Urban Tiruchirappalli RO Trichy Tamil Nadu Urban Tirunelveli Tirunelvali Tamil Nadu Urban
Tirupathi Tirupati Andhra Pradesh Urban Tirupathur Vellore Tamil Nadu Semi Urban Tirur Tirur Kerala Semi Urban Tiruvalla Tiruvalla Kerala Semi Urban Titwala - Kalyan Kalyan Maharashtra Metro Toap Kolhapur Maharashtra Rural Todi Jhunjhunu Rajasthan Rural (FI)
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Khargone (West Toksar Nimar) Madhya Pradesh Rural (FI) Tondapur Jalgaon Maharashtra Rural Tonk Tonk Rajasthan Urban Tosham Bhiwani Haryana Semi Urban Trichy Tiruchirapalli Tamil Nadu Urban Trichy Trichy Tamil Nadu Urban Tripunithura Thripunithra Kerala Semi Urban Trivandrum Trivandrum Kerala Urban
Trivandrum-Ulloor Thiruvananthapuram Kerala Urban Tuljapur Osmanabad Maharashtra Semi Urban Tumkur Tumakuru Karnataka Urban
Tuni East Godavari Andhra Pradesh Semi Urban Tuticorin Tuticorin Tamil Nadu Urban UDAIPUR Udaipur Rajasthan Urban Udaipur RO Udaipur Rajasthan Urban Udaipur, Magri Udaipur Rajasthan Urban Udaipur, Tripura South Tripura Tripura Semi Urban Udaipur-Saheli Marg Udaipur Rajasthan Urban Udaipur-Scb Udaipur Rajasthan Urban Udgir Latur Maharashtra Urban Udhagamandalam Udhagamandlam Tamil Nadu Semi Urban
Udhampur Udhampur Jammu & Kashmir Semi Urban Udumalpet Udumalaipettai Tamil Nadu Semi Urban Udupi Udupi Karnataka Urban
Ujjain Ujjain Madhya Pradesh Urban Ulnar Bastar Chhattisgarh Rural (FI)
Umaria Umaria Madhya Pradesh Semi Urban Umbraj Satara Maharashtra Semi Urban Umreth Anand Gujarat Semi Urban
Una Una Himachal Pradesh Semi Urban Unjha Unjha Gujarat Semi Urban Unnao Unnao Uttar Pradesh Urban Upparwara Raipur Chhattisgarh Rural (FI) Page 130 ______
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Urban Estate, Jalandhar Jalandhar Punjab Urban Urla Ind Area Raipur Chhattisgarh Rural Uruli Kanchan Pune Maharashtra Semi Urban Uslapur Bilaspur Chhattisgarh Urban Utasara Bokaro Jharkhand Rural (FI) Uttam Nagar, Delhi Delhi Delhi Metro Uttar Champamura West Tripura Tripura Semi Urban Uttarkashi Uttar Kashi Uttarakhand Semi Urban Uttarpara Kotrung Branch Hugli West Bengal Urban Vadakara Kozhikode Kerala Semi Urban Vadapalani-Chennai Chennai Tamil Nadu Metro Vadassery Kanniyakumari Tamil Nadu Rural
Vadiyampeta Anantapur Andhra Pradesh Rural (FI) Vadodara Vadodara Gujarat Metro Vadodara Vadodara Gujarat Metro Vaduj Satara Maharashtra Semi Urban Vaijapur Aurangabad Maharashtra Semi Urban Valiwade Kolhapur Maharashtra Semi Urban
Vallabh Vidyanagar Vallabh Vidyanagar Gujarat Semi Urban Valsad Valsad Gujarat Urban Vanasthalipuram - Hyderabad Hyderabad Telangana Metro Vapi Vapi Gujarat Urban Varadseem Jalgaon Maharashtra Rural (FI) Varanasi -Chowk Varanasi Uttar Pradesh Metro VARANASI RO Varanasi Uttar Pradesh Metro Varanasi-Sigra Varanasi Uttar Pradesh Metro Vasai East Thane Maharashtra Metro Vasant Kunj, Delhi Delhi Delhi Metro Vasco - Goa Vasco Goa Semi Urban Vastrapur Lake, Ahmedabad Ahmedabad Gujarat Metro Vasundhra, Ghaziabad Ghaziabad Uttar Pradesh Metro Vavdi Vavdi Gujarat Rural (FI) Vave Raigad Maharashtra Rural (FI) Vazhuthacaud Branch, Thiruvananthapuram Thiruvananthapuram Kerala Urban Ved Road Surat Gujarat Metro Page 131 ______
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Vellakovil Branch Tiruppur Tamil Nadu Semi Urban Vellore Vellore Tamil Nadu Urban Veraval Veraval Gujarat Urban Vidhyadhar Nagar - Jaipur Jaipur Rajasthan Metro
Vidisha Vidisha Madhya Pradesh Urban
Vijay Nagar-Jabalpur Jabalpur Madhya Pradesh Metro Vijayanagar, Bangalore Bengaluru Karnataka Metro
Vijayawada Vijayawada(Krishna) Andhra Pradesh Metro
Vijaywada Krishna Andhra Pradesh Metro
Vijaywada-Ring Road Vijayawada Andhra Pradesh Metro Vikasnagar Dehradun Uttarakhand Semi Urban Villupuram Branch Viluppuram Tamil Nadu Semi Urban Viman Nagar - Pune Pune Maharashtra Metro SAHIBZADA AJIT Vip Road, Zirakpur SINGH NAGAR Punjab Semi Urban Virar Palghar Maharashtra Metro Virudhunagar Virudhunagar Tamil Nadu Semi Urban Visakhapatnam-Balaji Nagar Visakhapatnam Andhra Pradesh Metro Visakhapatnam- Dabagardens Visakhapatnam Andhra Pradesh Metro
Visakhapatnam-Scb Visakhapatnam Andhra Pradesh Metro
Vishakhapatnam Visakhapatnam Andhra Pradesh Metro Vishakhapatnam Seethamadhara Visakhapatnam Andhra Pradesh Metro Vishrambag, Sangli Sangli Maharashtra Urban Visnagar Visnagar Gujarat Semi Urban Vita Vita Maharashtra Semi Urban Vithalwadi Pune Maharashtra Rural (FI)
Vizag Visakhapatnam Andhra Pradesh Metro
Vizianagaram Vizianagaram Andhra Pradesh Urban
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Vuyyuru Krishna Andhra Pradesh Semi Urban Vyahad vyahad Maharashtra Rural Vyaparvihar,Bilaspur Bilaspur Chhattisgarh Urban Vyara Vyara Gujarat Semi Urban Wadala Mumbai Maharashtra Metro Waghapur Yavatmal Maharashtra Semi Urban Wagholi Pune Maharashtra Semi Urban Wagle Estate, Thane Thane Maharashtra Metro Wai Satara Maharashtra Semi Urban Waluj Aurangabad Maharashtra Semi Urban Wani - Rbg Branch Wani Maharashtra Semi Urban Warangal Warangal Telangana Urban Warange Kolhapur Maharashtra Rural (FI) Wardha Wardha Maharashtra Urban Wardha RO Wardha Maharashtra Urban Wardhamannagar,Nagpur Nagpur Maharashtra Metro Warje - Pune Branch Pune Maharashtra Metro Warora Branch Warora Maharashtra Semi Urban Warud Amravati Maharashtra Semi Urban Warulwadi Pune Maharashtra Semi Urban Washermanpet, Chennai Chennai Tamil Nadu Metro Washim Washim Maharashtra Semi Urban Wathar Bk Satara Maharashtra Rural (FI) Wavarhire Satara Maharashtra Rural West Mumbai RO Mumbai Maharashtra Metro Yadgir Yadgir Karnataka Semi Urban Yamuna Vihar, Delhi Delhi Delhi Metro Yamunanagar Yamunanagar Haryana Urban Yawal Jalgaon Maharashtra Semi Urban Yelahanka - Bangalore Bengalaru Karnataka Metro Yeotmal Yavatmal Maharashtra Urban Yesgaon Nashik Maharashtra Rural Zila Parishad, Paota, Jodhpur Jodhpur Rajasthan Metro Zirakpur Zirakpur Punjab Semi Urban Zonal Training Center, Lucknow Lucknow Uttar Pradesh Metro
(Other branches and offices as notified by the Bank from time to time) Page 133 ______
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6. Organization Profile : (Include in Technical Bid Only – Not to be included in Financial Bid) Sr Particulars To be updated by OS Vendor No 1 Name and Address of the Organization 2 Name(s) of the Partner(s) / Director(s) of the firm 3 Date/Year of Establishment 4 If joint Venture, then specify name of Partners in JV 5 General details Shop & Establishment Number Sales Tax /GST Registration Number Tax deducted at source (TDS) Number Income Tax (Permanent Account Number-PAN) Income Tax Ward Number 6 Name(s) of the Key Personnel (Business) 7 Name(s) of the Key Personnel (Operations) 8 Employment Details Provident Fund Registration Number Employees State Insurance Registration Number Total No. of Employees on the rolls of Vendor No. of persons deployed for IDBI (if any) Integrity Check of Employees: (Yes/No) – Please elaborate Police Verification of each employee Do you maintain Salary/Muster Roll? Page 134 ______
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Do you issue Appointment Letters to all your employees? Do you issue Termination Letter to all ex-employees? Do you pay minimum wages, as per Minimum Wages Act? Do you maintain records of people, who have left your firm/company? Do you conduct any Training programmes – Please elaborate 9 Sample copy (photo copy) of the following to be attached Company Identity Card Muster roll maintained Appointment letter Termination letter Police Verified Certificate Salary Slip 10 Insurance cover / Limit per event? Fidelity Guarantee Insurance – Details 11 Business Details List of Esteemed Customers Services Provided Total No. of Banks availing Cash in transit services 12 Details of the Accounts maintained with IDBI Bank Ltd City wise / Account nos 13 Turnover and Profit of the Rs. in Crs Company for last three F.Y. Year Turnover NetProfit
FY FY FY
Note: Please enclose the following documents
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IDBI BANK LTD RFP For OS Vendor i) Copies of Audited Annual Report alongwith Directors’s report and Auditors report for
the last three financial years and also Audited financials for FY 2020-21. (If audited financial for FY 2020-21 is not available at the time of bidding, participants may provide provisional financial duly certified by auditors.) ii) Certificate of Financial Soundness from Bankers. The Certificate of Financial Soundness from Bankers can be in the form of “Solvency Certificate” from the Bank for an amount of Rs.100 lakhs iii) Copy of “Income-Tax returns” (duly acknowledged by IT) and last “IT Assessment Order” iv) Copy of “Service Tax Registration Certificate/Goods and Service Tax Registration Certificate” v) OS Vendor should provide proof of registration/licence as registered contractor with Labour Commissioner under “ The Contract Labour (Regulation & Abolition) Act”. vi) Referral Letters from Clients mentioned above. vii) Satisfactory performance Certificate from 2 clients.
Signature of OS Vendor : ______Name : ______Business address : ______Place: Date:
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7 OS Vendor’s Bank Details : (to be included in Technical Bid Envelope) 1 Name of the Organization
2 Account Number 3 Name of the Bank 4 IFSC Code of Branch 5 Address of the Bank
6 Contact Person 7 Telephone No. 8 Fax No / e-mail 9 Over Draft Limit/ Credit Limits/ Borrowings/ Loans Corporate Authorization details. Note: This statement has to be duly attested by the banker.
Signature: Signature: Name of the Authorised Person: Name of the Authorised Person: Designation: Designation: Company Seal Banker Seal All authorisations should be collected.
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8 OS Vendor’s Client Details : a. Referral letter to be attached from at least 2 (of which one should be a bank/ subsidiary of a Bank / insurance company) clients evidencing satisfactory service by the OS Vendor . b. Details of the client at least 3 (of which one should be a bank/ subsidiary of a Bank / insurance company) c. Client Name Postal Address, Scope of Centres service Cost of work Telephone, Fax, Service & provided order/contract E-Mail, Mobile tenure of value No. and Contact service (annually ) Details of the key person at Client’s office
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9 Infrastructure Confirmation
Declaration regarding Infrastructure Facility This is to certify that our company <…….> is in the business of <…..> for the last _ years and we certify that we possess the capability and infrastructure to make resources available within the stipulated time at all locations as required by the IDBI bank.
Signature of OS Vendor : ______Name : ______Business address : ______Offices Seal : ______Place : Date :
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10. Certification on Litigation “We certify that there has been no conviction by a court of law or indictment/ adverse order in any jurisdiction by any regulatory authority or body for any offence or wrong doing in any jurisdiction against us or any associate / affiliate / sister concern(s) or the CEO, Directors. It is further certified that there is no investigation pending or threatened against us or the CEO, Directors of our concern in any jurisdiction. We confirm and are aware that relying on the above certification, IDBI Bank has considered availing services / awarding contract to us and any misrepresentation or suppression or concealment shall forthwith result in disqualification and termination of contract. We confirm and are aware that if during the continuation of the contract, if we are convicted of any grave offense or any wrong doing whatsoever by any court, tribunal or quasi-judicial or governmental or regulatory or administrative authority, the disqualification shall ipso facto fasten to us resulting in forthwith termination of our contract.”
Signature of OS Vendor : ______Name : ______Business address : ______Offices Seal : ______Place : Date :
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11 Intergrity Pact
PRE-CONTRACT INTEGRITY PACT
General
This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact) is made on ______day of ______2018between
IDBI Bank Ltd., a company within the meaning of the Companies Act, 2013 (18 of 2013) and a “banking company” within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949), with Corporate Identity No. L65190MH2004GOI148838 and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400005 through its ______Department/ Office at ______, ______, (hereinafter called the "PRINCIPAL'', which expression shall mean and include, unless the context otherwise requires, its successors) of the First Part AND M/s ______represented by Smt/ Shri______, MD/CEO/ CMD (hereinafter called the "BIDDER/ Seller which expression shall mean and include, unless the context otherwise requires, its/ his successors and permitted assigns) of the Second Part.
WHEREAS the PRINCIPAL proposes to procure (______) and BIDDER is willing to offer/ has offered the same to the Principal.
WHEREAS the BIDDER is a private company/public company/ partnership constituted in accordance with the relevant law in the matter and the PRINCIPALis an Office/ Department ofIDBI Bank Ltd performing its functions on behalf of IDBI Bank Ltd.
NOW, THEREFORE,
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To avoid all forms of corruption by following a system that is fair, transparent and free from any influence/prejudiced dealings prior to, during and subsequent to the currency of the contract to be· entered into with a view to: Enabling the PRINCIPAL to obtain the desired service/ product at a competitive price in conformity with the defined specifications by avoiding the high cost and the distortionary impact of corruption on public procurement; and Enabling BIDDERs to abstain from bribing or indulging in any corrupt practice in order to secure the contract by providing assurance to them that their competitors will also abstain from bribing and other corrupt practices and the PRINCIPALwill committo prevent corruption, in any form, by its officials by following transparent procedures.
The parties hereto hereby agree to enter into this Integrity Pact and agree as follows:
1. Commitments of the PRINCIPAL
1.1 The PRINCIPAL undertakes that no official of the PRINCIPAL, connected directly or indirectly with the contract, will demand, take a promise for or accept directly or through intermediaries, any bribe, consideration, gift, reward, favour or any material or immaterial benefit or any other advantage from the BIDDER, either for themselves or for any person, organisation or third party (which is not available legally) related to the contract in exchange for an advantage in the bidding process, bid evaluation, contracting or implementation process related to the contract.
1.2 The PRINCIPAL will, during the pre-contract stage, treat all BIDDERs alike, and will provide to all BIDDERs the same information and will not provide any such information to any particular BIDDER which could afford an advantage to that particular BIDDER in comparison to other BIDDERs.
1.3 All the officials of the PRINCIPAL will report to the appropriate authority any attempted or completed breaches of the above commitments as well as any substantial
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2. In case any such preceding misconduct on the part of such official(s) is reported by the BIDDER to the PRINCIPAL with full and verifiable facts and the same is prima facie found to be correct by the PRINCIPAL, necessary disciplinary proceedings, or any other action as deemed fit, including criminal proceedings may be initiated by the PRINCIPAL and such a person shall be debarred from further dealings related to the contract process. In such a case while an enquiry is being conducted by the PRINCIPAL the proceedings under the contract would not bestalled.
3. Commitments of the BIDDERs
The BIDDER commits itself to take all measures necessary to prevent corrupt practices, unfair means and illegal activities during any stage of its bid or during any pre- contract or post-contract stage in order to secure the contract or in furtherance to secure it and in particular commit itself to the following:
3.1 The BIDDER will not offer, directly or through intermediaries, any bribe, gift, consideration, reward, favour, any material or immaterial benefit or other advantage commission, fees brokerage or inducement to any official of the PRINCIPAL, connected directly or indirectly with the bidding process, or to any person, organisation or third party related to the contract in exchange for any advantage in the bidding, evaluation, contracting and implementationof the contract.
3.2 The BIDDER further undertakes that it has not given, offered or promised to give, directly or indirectly any bribe, gift, consideration, reward, favour, any material or immaterial benefit or other advantage, commission, fees, brokerage or inducement (not available legally) to any official ofthe PRINCIPAL or otherwise in procuring the Contract or forbearing to door having done anyact inrelation to the obtaining or execution ofthe contract or any other contract with IDBI Bank Ltd for showing or forbearing toshow favour or disfavor to any person in relationtothecontract orany other contract withIDBI
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Bank Ltd.
3.3 The BIDDERconfirms and declares that they have not made any payments to any agents/brokers or any other intermediary, in connection with this bid/ contract.
3.4 The BIDDER further confirms and declares to the PRINCIPAL that the BIDDER is the originalvendor or service provider in respect of product/ service covered in the bid documents and the BIDDER has not engaged with any individual or firm or company whether Indian or foreign to intercede, facilitate or in any way to recommend to the PRINCIPAL or any of its functionaries, whether officially or unofficially to the award of the contract to the BIDDER, nor has any amount been paid, promised or intended to be paid toany such individual, firm or company in respect of anysuch intercession, facilitation or recommendation.
3.5 The BIDDER, at the earliest available opportunity, i.e. either while presenting the bid or during pre-contractnegotiations and in any case before opening the financial bid and before signingthe contract, shall discloseany payments he has made, is committed to or intends to make to officials of the PRINCIPAL or their family members,agents, brokers or any other intermediariesin connection with thecontract and the details of the services agreed upon for such payments.
3.6 The BIDDER will not enter into any undisclosed agreement or collude with otherparties interested in the contract/ other BIDDERs to impairthe transparency, fairnessand progress of the biddingprocess, bid evaluation, contracting and implementation of the contract or with respect to prices, specifications, certifications, subsidiary contracts etc.
3.7 The BIDDER will not accept any advantage in exchange for any corrupt practice; unfair means and illegal activities.
3.8 The BIDDER shall not useimproperly, for purposeof competition or personal gain
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IDBI BANK LTD RFP For OS Vendor or pass on to others, any information provided by the PRINCIPAL as a part of the business relationship, regarding plans, technical proposals and business details including information contained in any electronic data carrier. The BIDDER also undertakes to exercise due and adequate care lest any such information is divulged.
3.9 The BIDDER commits to refrain from giving any complaint directly or through anyother mannerwithout supporting it with full and verifiable facts.
3.10 The BIDDER shallnotinstigate or cause to instigate any third person to commit any of the actions mentioned above.
3.11 If the BIDDER or any employee of the BIDDER or any person acting on behalf of the BIDDER, either directly or indirectly, is a relative of any of the officers of the PRINCIPAL, or alternatively, if any relative of an officer of the PRINCIPAL has financial interest/stake in the BIDDER's firm, the same shall be disclosed by the BIDDER at the time of filing of tender.
3.12 The BIDDER shall not lend to or borrow any money from or enter into any monetary dealings or transactions, directly or indirectly, with any employee of the PRINCIPAL.
3.13 The BIDDER/ Contractor shall not directly or through any other person or firm use coercive practices against IDBI Bank and/ or other BIDDERs/ Contractor(s).
3.14 BIDDERs are not to pass any information provided by the PRINCIPAL as a part of business relationship to others and not commit any offence under PC/ IPC Act.
3.15 Foreign BIDDERs if any, to disclose name and address of agents and representatives in India and Indian Bidders to disclose their foreign principal or associates.
3.16 BIDDERs to disclose any transgressions with any other company that may impinge on anti- corruption principle.
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4. Previous Transgressions
4.1 The BIDDER declares that no previous transgression occurred in the last three years immediately before signing of this Integrity Pact, with any other company in any country in respect of any corrupt practices envisaged hereunder or with any Public Sector Enterprise / Public Sector Banks in India or any Government Department in India or RBI that could justify BIDDER’s exclusion from the tender process.
4.2 The BIDDER agrees that if it makes incorrect statement on this subject, BIDDER can be disqualified from the tender process or the contract, if already awarded, can be terminated for such reason.
5. Earnest Money (Security Deposit)
5.1 While submitting commercial bid, the BIDDER shall deposit an amount (specified in RFP)as Earnest Money/Security Deposit, with the PRINCIPAL through any of the modes mentioned in the RFP/ bid document and no such mode is specified, by a Bank Draft or a Pay Order in favour of IDBIBank Ltd. However payment of any such amount by way of Bank Guarantee, if so permitted as per bid documents/ RFP should be from any nationalized Bank other than IDBI Bank Ltd and promising payment of the guaranteed sum to the PRINCIPAL on demand within three working days without any demur whatsoever and without seeking any reasons whatsoever. The demand for payment by the PRINCIPAL shall be treated as conclusive proof for making such payment to the PRINCIPAL.
5.2 Unless otherwise stipulated in the Bid document/ RFP, the Earnest Money/ Bid security /Security Deposit shall be valid upto a period of five years or the complete conclusion of the contractual obligations to the complete satisfaction of both the BIDDER and the PRINCIPAL, including warranty period, whichever is later.
5.3 In case of the successful BIDDER, a clause would also be incorporated in the
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Articlepertaining to Performance Bond/Guarantee in the Purchase Contract that the provisions of Sanctions for Violation shall be applicable for forfeiture of Performance Bond/ Guarantee in case of a decision by the PRINCIPAL to forfeit the same without assigning any reason for imposing sanction for violation of this Pact.
5.4 No interest shall be payable by the PRINCIPAL to the BIDDER on Earnest Money/ Security Deposit for the period of its currency.
6. Sanctions for Violations
6.1 Any breach of the aforesaid provisions by the BIDDER or anyone employed by it or acting on its behalf (whether with or without the knowledge of the BIDDER) shall entitle the PRINCIPAL to take all or any one of the following actions, wherever required:
6.1.1 To immediately call off the pre contract negotiations without assigning any reason and without giving any compensation to the BIDDER. However, the proceedings with the other BIDDER(s) would continue, unless the PRINCIPAL desires to drop the entire process. 6.1.2 The Earnest Money Deposit (in pre-contract stage) and/or Security Deposit/Bid security/Performance Bond/ Guarantee (after the contract is signed) shall stand forfeited either fully or partially, as decided by the PRINCIPAL and the PRINCIPAL shall not be required to assign any reason therefore.
6.1.3 To immediately cancel thecontract, if already signed, without giving any compensation to the BIDDER. 6.1.4 To encashtheadvance bank guarantee and performance bond/ Guarantee/ warranty bond, if furnished by the BIDDER, in order to recover the payments, already made bythe PRINCIPAL along with interest. 6.1.5 To cancel all or any other Contracts with the BIDDER.The BIDDER shall be liable to pay compensation for any loss or damage to the PRINCIPAL
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resulting from such cancellation/rescissionand the PRINCIPALshall be entitled todeductthe amount so payable from the money(s) due to the BIDDER. 6.1.6 To debar the BIDDER from participating in future bidding processes of the PRINCIPALor any of itssubsidiariesfor a minimumperiodof five years, which may befurther extended at the discretion of the PRINCIPAL. 6.1.7 Torecoverall sums paid, in violation of thisPact,byBIDDER(s)toanymiddlemanor agent or broker with a view to securing the contract. 6.1.8 Forfeiture of Performance Bond/Guarantee in case of a decision by the PRINCIPAL to forfeit the same without assigning any reason for imposing sanction for violation of this Pact. 6.1.9 Intimate to the CVC, IBA, RBI, as the PRINCIPAL deemed fit the details of such events for appropriate action by such authorities.
6.2 The PRINCIPAL will be entitled to take all or any of the actions mentioned at para 6.1.1 to 6.1.9 of this Pact also on the Commission by the BIDDER or any one employed by it or acting on its behalf (whether with or without the knowledge of the BIDDER), of an offense as defined in Chapter IX of Indian Penal Code, 1860 or Prevention of Corruption Act, 1988 or any other statute enacted for prevention of corruption.
6.3 The decision of the PRINCIPAL to the effect that a breach of the provisions of this Pact has been committed by the BIDDER shall be final andconclusive on the BIDDER. However, theBIDDER can approach the Independent External Monitor(s) appointed for the purposes of this Pact.
7. Fall Clause
7.1 The BIDDER undertakes that it has not supplied/ is not supplying similar product/ systems or subsystems at a price lower than that offered in the present bid in
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IDBI BANK LTD RFP For OS Vendor respect of any other Ministry/ Department of the Government of India or PSU or any other Bank and if it is found at any stage that similar product/ systems or sub systems was supplied by the BIDDER to any other Ministry/ Department of the Government of India or a PSU or a Bank at a lower price, then that very price, with due allowance for elapsed time, will be applicable to the present case and the difference in the cost would be refunded by the BIDDER to the PRINCIPAL, if the contract has already been concluded.
8. Independent External Monitors
8.1 The PRINCIPAL has appointed Independent External Monitors (hereinafter referred to as Monitors or IEMs) for this Pact in consultation with the Central Vigilance Commission (Names and Addresses of the Monitors to be given).
8.2 The task of the Monitors shall betore view independently and objectively, whether and to what extent the parties comply with the obligations under this Pact.
8.3 The Monitors shall not be subject to instructions bythe representatives of the parties and performtheirfunctions neutrallyand independently.
8.4 Both the parties accept that the Monitorshave the right toaccess all the documents relatingto the project/procurement, including minutes of meetings.
8.5 As soon as the Monitor notices,or has reason to believe, a violation of thisPact,hewillsoinformtheAuthoritydesignated by the PRINCIPAL.
8.6 The BIDDER(s) accepts that the Monitor has the right to access without restriction to all Project documentation of the PRINCIPAL including that provided by the BIDDER. The BIDDER will also grant the Monitor, upon his request and demonstration of a valid interest, unrestricted and unconditional access to his projectdocumentation. The same is applicable to Sub-contractors. The Monitor shall be under contractual obligation to treat the information and documents of the BIDDER/ Sub-contractor(s) with confidentiality.
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8.7 The PRINCIPAL will provide to the Monitor sufficient information about all meetings among the parties related to the Project provided such meetings could have an impact onthe contractual relations between the parties. The parties will offer to the Monitor the option to participate in such meetings.
8.8 The Monitor will submit a written report to the designated authority of PRINCIPAL/Secretary in the Department/ within 8 to 10 weeksfromthe date of reference or intimation tohim by the PRINCIPAL/ BIDDERand, shouldthe occasion arise, submit proposals for correcting problematic situations.
9. Facilitation of Investigation
In case of any allegation of violation of any provisions of this Pact or payment of commission, the PRINCIPAL or its agencies shall be entitled to examine all the documents including the Books of Accounts of the BIDDER and the BIDDER shall provide necessaryinformation and documents in English and shall extend allpossible help forthe purpose ofsuch examination.
10. Law and Place of Jurisdiction
This Pact is subject toIndian Law.The placeof performance and jurisdiction is the seat of the PRINCIPAL.
11. Other Legal Actions
The actions stipulated in this Integrity Pact are without prejudice to any other legal action that may follow in accordance with the provisions of the extant law in force relating to anycivil or criminal proceedings.
12. Validity
12.1 The validity of this Integrity Pact shall be from date of its signing and extend upto 5 years or the complete execution of the contract to the satisfaction of the PRINCIPAL and the BIDDER/Seller, including warranty period, whichever is later. In case BIDDER is unsuccessful, this Integrity Pact shall expire after six months from the date of the signing
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of the contract, with the successful bidder by the PRINCIPAL.
12.2 Should one or several provisions of this Pact tum out to be invalid; the remainder of this Pact shall remain valid. In this case, the parties will strive to come to an agreement to their original intentions.
13. The parties hereby sign this Integrity Pact at ______on______.
IN WITNESS WHEREOF, the Parties have signed and executed this Integrity Pact at the place and date first hereinabove mentioned in the presence of following witness:
Signature Signature (For & on behalf of the PRINCIPAL) (For & on behalf of the BIDDER)
Office Seal Office Seal
Name Name Designation Designation
Witness 1:
(Name & Address) ______
Witness 2:
(Name & Address) ______
[Provisionsof the above clauseswouldneedto beamended/deletedin line with thepolicyofthe PRINCIPALinregard toinvolvementofIndianagentsofforeignsuppliers].
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12. Solverncy Certificate
To, General Manager - Administration ______
SOLVENCY CERTIFICATE
This is to state that
It is clarified that this information is furnished without any risk or responsibility on the part of Bank or any of its Officials in any respect whatsoever, more particularly, either as guarantor or otherwise.
This certificate is issued at the specific request of customer for the specific purpose of "______" only.
Yours faithfully, ______(Authorized signatory of Bank) Place: ______
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13. Deed Of Indemnity
This Deed of Indemnity executed at Mumbai on the [●] day of [●] s2021 by
M/s. [●], the OS Vendor, a company within the meaning of the Companies Act 1956 and having its Registered Office at [●] (hereinafter called “the Obligor” which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors)
IN FAVOUR OF
IDBI BANK LIMITED, a company within the meaning of the Companies Act, 2013 (18 of 2013) and a “banking company” within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 (hereinafter referred to as "IDBI Bank " which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors and assigns).
WHEREAS
1) The Obligor has
a) Offered to provide to IDBI Bank the Services as defined in the Agreement dated [●] made between the Obligor and IDBI Bank (the Agreement) and the Bid documents and other related documents (the said documents) subject to certain terms, conditions, covenants, provisions and stipulations contained therein.
b) Represented and warranted that they have all permissions, consents, approvals from all authorities, both regulatory and non-regulatory, for performing / rendering the Services to IDBI Bank contemplated under the said documents and further represented and warranted that the Services offered to the IDBI Bank do not violate any provisions of the applicable laws, regulations or guidelines including legal, environmental under the various labour and industrial laws. In case there is any violation of any law, rules or regulation, which is capable of being remedied, the same will be got remedied immediately during the period of rendering the Services / tenure of the Agreement to the satisfaction of IDBI Bank; c) Represented and warranted that they are authorized and legally eligible and otherwise entitled and competent to enter into such contractual arrangement(s) with IDBI Bank under the said documents; relying and based on the aforesaid representations and warranties of the Obligor, IDBI Bank has agreed to avail the
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Services of the Obligor on the terms and conditions contained in Agreement with the Obligor;
One of the conditions of the Agreement / the said documents is that the Obligor is required to furnish an indemnity in favour of IDBI Bank indemnifying the latter against any loss, damages or claims arising out of any violations of the applicable laws, regulations, guidelines during the rendering / performing of the Services envisaged under the said documents as also for breach committed by the Obligor on account of misconduct, omission and negligence by the Obligor.
In pursuance thereof, the Obligor has agreed to furnish an indemnity in the form and manner and to the satisfaction of IDBI Bank as hereinafter appearing;
NOW THIS DEED WITNESSETH AS UNDER:-
1) In consideration of IDBI Bank having agreed to award the Bid and the aforesaid assignment of providing Services to the Obligor on the terms and conditions contained in the Agreement / the said documents, more particularly described and stated therein, the Obligor do hereby agree and undertake that:
a) The Obligor shall, at all times hereinafter, save and keep IDBI Bank harmless and indemnified, including its respective directors, officers, agents, representatives, and employees, etc. and keep them indemnified from and against any claim, demand, losses, liabilities or expenses of any nature and kind whatsoever and by whomsoever made in respect of the Services or the said documents and any damage caused from and against all suits and other actions that may be threatened, instituted, taken or preferred against IDBI Bank including its respective directors, officers, agents, representatives, and employees, etc by whomsoever and all losses, damages, costs, charges and expenses that IDBI Bank including its agents, representatives and employees, etc may incur by reason of any claim / demand made by any claimant for any reason whatsoever or by anybody claiming under them or statutory authorities or otherwise for any losses, damages or claims arising out of all kinds of accidents, destruction, deliberate or otherwise, direct or indirect, from those arising out of violation of applicable laws including labour laws, regulations, guidelines and also from the damages, if any, arising from fraudulent or criminal acts as well or any omissions, which may occur while performing the Services or otherwise under the said documents. b) The Obligor further agrees and undertakes that the Obligor shall, during the contractual arrangements under the said documents, ensure that all the permissions, authorizations, consents are obtained from the local and / or municipal and/or governmental authorities, as may be required under the applicable laws, regulations,
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guidelines, orders framed or issued by any appropriate authorities.
c) If any additional approval, consent or permission is required by the Obligor to execute and perform the Agreement or Services under the said documents, they shall procure the same and / or comply with the conditions stipulated by the concerned authorities without any delay.
d) The obligations of the Obligor herein are irrevocable, absolute and unconditional, in each case irrespective of the value, genuineness, validity, regularity or enforceability of the aforesaid agreement or the insolvency, bankruptcy, re-organization, dissolution, liquidation or change in ownership of IDBI Bank or Obligor or any other circumstance whatsoever which might otherwise constitute a discharge or defence of IDBI Bank.
e) The obligations of the Obligor under this deed shall not be affected by any act, omission, matter or thing which, would reduce, release or prejudice the Obligor from any of the obligations under this indemnity or prejudice or diminish the obligations in whole or in part, including in law, equity or contract (whether or not known to it, or to IDBI Bank).
f) Notwithstanding anything contained herein above, the liability of the OS Vendor under this clause shall not exceed three times of annual contract value of the Services or the actual claim received/loss incurred by IDBI Bank, whichever is lower. The amount of claim / actual loss determined by IDBI Bank in this regard shall be final and binding on the OS vendor.
2) This indemnity shall survive the Agreement.
3) Any notice, request or other communication to be given or made under this indemnity shall be in writing addressed to either party at the address stated in the Agreement and or as stated above.
4) This indemnity shall be governed by, and construed in accordance with, the laws of India. The Obligor irrevocably agrees that any legal action, suit or proceedings arising out of or relating to any of this indemnity may be brought in the Courts / Tribunals at Mumbai. Final judgment against the Obligor in any such action, suit or proceeding shall be conclusive and may be enforced in any other jurisdiction, by suit on the judgment, a certified copy of which shall be conclusive evidence of the judgment, or in any other manner provided by law. By the execution of this indemnity, the Obligor irrevocably submits to the exclusive jurisdiction of such Court / Tribunal in any such action, suit or proceeding.
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5) IDBI Bank may assign or transfer all or any part of its interest herein to any other person. Obligor shall not assign or transfer any of its rights or obligations under this indemnity, except with the prior written consent of IDBI Bank.
IN WITNESS WHEREOF the Obligor has signed these presents on the day, month and year first above written.
Signed and Delivered on behalf of ) [●] ) by the hand of [●], ) [●], the authorised official ) of the Obligor )
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Notes: 1. To be stamped as an indemnity bond in accordance with the local stamp laws at the place of execution.
Relevant authorizations to be collected in case of (a) company - certified copy of the relevant board resolutions, power of attorney, certified copy of the latest memorandum and articles of association be obtained (b) partnership - copy of the partnership deed together with the registration extract evidencing registration of the partnership firm, letter of authorization/mandate from the partnership firm authorizing the execution of documents on behalf of the partnership firm, power of attorney, if any.
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14. POWER OF ATTORNEY (On Stamp Paper of relevant value) Know all men by these presents, we [●] (name of the company and address of the registered office) do hereby appoint and authorize Mr. [●] (full name and residential address) who is presently employed with us and holding the position of [●] as our attorney, to do in our name and on our behalf, all such acts, deeds and things necessary in connection with or incidental to our proposal for providing services in response to the RFP ( Request for Proposal) by IDBI Bank Ltd (hereinafter referred to as IDBI Bank), including signing and submission of all documents and providing information/responses to IDBI Bank in all matters in connection with our bid / offer. We hereby agree to ratify all acts, deeds and things lawfully done by our said attorney pursuant to this Power of Attorney and that all acts, deeds and things done by our aforesaid attorney shall and shall always be deemed to have been done by us. Dated this [●] day of [●] 20__ For [●] (Signature) (Name, Designation and Address)
Accepted
(Signature) (Name, Title and Address of the Attorney) Date:
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Note:
1. The mode of execution of the Power of Attorney should be in accordance with the procedure, if any, laid down by the applicable law and the charter documents of the executants and when it is so required the same should be under common seal affixed in accordance with the required procedure.
2. Also, wherever required, the bidder should submit for verification the extract of the charter documents and documents such as a resolution/power of attorney in favor of the Person executing this Power of Attorney for the delegation of power hereunder on behalf of the Bidder.
3. In case the Application is signed by an authorized Director / Partner or Proprietor of the Applicant, a certified copy of the appropriate resolution / document conveying such authority may be enclosed in lieu of the Power of Attorney.
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The Undertaking cum- affidavit should be duly stamped as per the applicable local stamp laws duly Notarized
15. UNDERTAKING CUM AFFIDAVIT
Offer for Selection of OS Vendor for providing Marketing& Back Office Support Servcies to IDBI Bank
Dear Sir/ Madam, 1. Having gone through the RFP for OS Vendor, I / We hereby offer for selection of our Company / Firm/LLP as OS Vendor in conformity with your requirement.
2. It is certified that the information furnished herein and the documents submitted is true and accurate and nothing has been concealed or tampered with, after downloading from Bank’s website. We have gone through all the conditions of bid and are liable to any punitive action for furnishing false information/ documents.
3. Further, in the event of our Company / Firm/LLP being selected/ selected for providing services with IDBI Bank as OS Vendor, I/we agree to enter into and execute the necessary contract agreement as per the format specified by IDBI Bank. I am/ we are aware that the selection does not guarantee any work order or business to be necessarily given by IDBI Bank. In the event of getting a contract, I/We agree to comply with all terms stated with agreement and discharge the entire obligation with due diligence, efficiency & timeliness, as required by the Bank.
4. We, the Bidder fully understand that any attempt to visit or meet Top management officials of the Bank after issue of public notice and till finalization of the RFP for OS Vendor, it shall be construed by the Bank as an unlawful attempt by the bidder to influence the RFP/ Bid process and may invite disqualification from bidding/ punitive action. Only one authorized representative of each bidder would be permitted to visit for submitting the RFP Document/ or when called by the Bank.
5. I/we fully understand that the Selection/provision of services, shall be for only [•] year (Extendable by [•] at a time, solely at the discretion of IDBI Bank) from the date of intimation letter issued by IDBI Bank and the maximum period for OS Services shall be provided by us shall be decided by the Bank.
6. We further understand and certify that all our security deposit with IDBI Bank shall stand forfeited permanently, besides our agency/ company being blacklisted and our contract terminated immediately at all locations, if we at any time, resort to/ are found to
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IDBI BANK LTD RFP For OS Vendor be using any unethical/ unlawful business practices/means including blackmailing or malafide use of electronic devices like camera, recordings etc. It shall also include the orchestration & tie up for use of various pressures, from Govt. officials/ politicians/ labour department officials etc, on the Bank, for promoting/ furthering/ growing own business or attempt to reverse termination/ ending of contract, by using the above mentioned means. It shall also include engineering filing of frivolous cases in the court or managing a stay order from court against the Bank, with an aim of somehow, continuing the services to the Bank and continue to obtain business and payments from the Bank during the period of stay order.
Thanking you,
Yours faithfully,
Signatures of Authorized Signatory /Permanent Director/Chairperson of the Company
Name: Designation: Company/Common seal
Address: Notary Seal
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16. Non-Disclosure Agreement
This Non-Disclosure Agreement entered into and executed at [●] on the [●] day of [●] TwoThousand and [●] between IDBI Bank Limited, a company within the meaning of the Companies Act, 2013 (18 of2013) and a “banking company” within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 (hereinafter called “the IDBI Bank) which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors and assigns) of the one part AND [●] (Name of OS Vendor) of [●] (please specify the registered office of the (OS Vendor) (hereinafter called the “OS Vendor” or “OS VENDOROS VENDOR” which expression shall unless it be repugnant to the subject, context or meaning thereof shall be deemed to mean and include its successors) of the other part;
WHEREAS, the OS Vendor is aware and confirms that the information, data, drawings lists, scope of work, and other documents made available in the Bid Documents / the Agreement and thereafter regarding the Services as furnished by the OS Vendor, in their Request For Proposal or otherwise and the OS Vendor is aware that all the Confidential Information under the Bid Documents/the Agreement is privileged and strictly confidential and/or proprietary to IDBI, For the purpose of this Agreement, "Confidential Information" shall mean and include technical or business information of IDBI Bank or IDBI Bank standard / special security procedures and systems at various locations or internal information related to its customers/ constitutents / products or services of IDBI Bank including financial Page 162 ______
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information process flow charts, or all tangible and intangible information obtained/received/gained/developed or disclosed to OS Vendor and/or its personnel, including all details, documents, data, business/customer information and the IDBI Bank’s practices and trade secrets that OS Vendor and/or its Personnel may be, privy to, shall be treated as absolutely confidential.
NOW THEREFORE, in consideration of the foregoing, the OS Vendor agrees to all of the following conditions, for IDBI Bank, to grant the OS Vendor specific access to IDBI Bank’s property/information and other data.
It is hereby agreed as under: a) The parties agree that they shall hold in trust any Confidential Information received by either party, under this Agreement, and the strictest of confidence shall be maintained in respect of such Confidential Information. The parties also agree and undertake to: (i) maintain and use the Confidential Information only for the purposes of this Contract and only as permitted herein; (ii) make copies as specifically authorized by the prior written consent of the other party and with the same confidential or proprietary notices as may be printed or displayed on the original; (iii) restrict access and disclosure of confidential information to such of their employees, agents, vendors, and contractors strictly on a "need to know" basis, to maintain confidentiality of the Confidential Information disclosed to them in accordance with this clause; and (iv) treat Confidential Information as confidential for a period of [five (5) ] years from the date of receipt. In the event of earlier termination of this Agreement, the Parties hereby agree to maintain the confidentiality of the Confidential Information for a further period of [two (2)] years from the date of such termination.
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b) Confidential Information in oral form must be identified as confidential at the time of disclosure and confirmed as such in writing within 30 days of such disclosure. Confidential Information does not include information which: (i) the recipient knew or had in its possession, prior to disclosure, without limitation on its confidentiality; (ii) is independently developed by the recipient without breach of this Agreement; (iii) is the public domain; (iv) is received from a third party not subject to the obligation of confidentiality with respect to such information; (v) is released from confidentiality with the prior written consent of the other party. The recipient shall have the burden of proving hereinabove are applicable to the information in the possession of the recipient.
c) Notwithstanding the foregoing, the parties acknowledge that the nature of the Services to be performed under this Agreement may require the OS Vendor's personnel to be present on premises of IDBI Bank or may require the OS Vendor’s personnel to have access to currency for onward transit or processing and databases of IDBI Bank while on or off premises of IDBI Bank. It is understood that it would be impractical for IDBI Bank to monitor all information made available to the OS Vendor’s personnel under such circumstances and to provide notice to the OS Vendor’s of the confidentiality of all such information. Therefore, the OS Vendor agrees and undertakes that any technical or business or transit or other information of IDBI Bank that the OS Vendor's personnel, or agents acquire while on IDBI Bank premises, or through access to IDBI Bank offices or databases while on or off IDBI Bank premises, shall be deemed Confidential Information.
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d) Confidential Information shall at all times remain the sole and exclusive property of the disclosing party. Upon termination of this Agreement, confidential information shall be returned to the disclosing party or destroyed, if incapable of return. The destruction shall be witnessed and so recorded, in writing, by an authorised representative of each of the parties. Nothing contained herein shall in any manner impair or affect rights of IDBI Bank in respect of the Confidential Information. e) In the event that any of the parties hereto becomes legally compelled to disclose any Confidential Information, such party shall give sufficient notice to the other party to enable the other party to prevent or minimize to the extent possible, such disclosure. Neither party shall disclose to a third party any Confidential Information or the contents of this Agreement without the prior written consent of the other party. The obligations of this Clause shall be satisfied by handling Confidential Information with the same degree of care, which the receiving party applies to its own similar confidential information but in no event less than reasonable care. The obligations of this clause shall survive the expiration, cancellation or termination of this Agreement . f) The provisions hereunder shall survive termination of the Agreement. g) This Agreement constitutes the entire agreement and understanding of the parties with respect to the subject matter of this Agreement. Any amendments or modifications of this Agreement shall be in writing and executed by a duly authorized representative of the parties.
Authorised Signatory (Name of the OS Vendor & Signatory) Name : Designation : Office Seal : Place : Date :
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17. Performance Security Form
Bank Guarantee No. [●][●]
Bank Guarantee [●] Amount [●] M/s. Expiry Date
Claim Amount
Account
GUARANTEE FOR PERFORMANCE OF CONTRACT
THIS GUARANTEE AGREEMENT executed at [●] this [●]day of [●]Two Thousand [●]. BY : _[●] Bank, a body corporate constituted under Banking Corporation (Acquisition and Transfer of Undertakings) Act, 1970/1980, having its Registered Office/ Head Office at [●]_, and a Branch Office at [●] (hereinafter referred to as “the Guarantor”, which expression shall, unless it be repugnant to the subject , meaning or context thereof, be deemed to mean and include its successors and assigns) IN FAVOUR OF: IDBI BANK LIMITED, a company within the meaning of the Companies Act, 2013 (18 of 2013) and a “banking company” within the meaning of Section 5 (c) of the Banking Regulation Act, 1949 (10 of 1949) and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai – 400 005 and having its Branch Office amongst other places as mentioned in Annexure II (hereinafter referred to as “Bank” which expression shall unless it be repugnant to the subject, meaning or context thereof, be deemed to mean and include its successors and assigns),
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1. WHEREAS the Bank, on [●], at Mumbai, has entered into the Agreement with -[●]- Ltd, a company within the meaning of the Companies Act, 2013 (18 of 2013) and having its registered office at [●]-. 2. AND WHEREAS pursuant to the Bid Documents, the Agreement dated[●]and the other related documents (hereinafter collectively referred to as “the said documents”, the Bank has agreed to avail from M/s[●] and M/s[●] has agreed to provide to the Bank [●]more particularly described in the Schedule/Annexure to the said documents (hereinafter collectively referred to as “the Services”), subject to payment of the contract price as stated in the said documents and also subject to the terms, conditions, covenants, provisions and stipulations contained the said documents. 3. AND WHEREAS pursuant to the above arrangement, the Bank, has entered into the Agreement dated [●], with M/s. [●] (hereinafter referred to as “OS Vendor” which expression shall unless it be repugnant to the subject or context thereof, be deemed to mean and include its successors ), subject to the terms and conditions contained in the said documents and the OS Vendor has duly confirmed the same. 4. AND WHEREAS the OS Vendor has duly signed the said documents. 5. AND WHEREAS in terms of the Agreement, the OS Vendor has agreed to provide the Services and to procure an unconditional and irrevocable performance bank guarantee, in favour of the Bank, from a bank acceptable to the Bank for securing [●].towards faithful observance and performance by the OS Vendor of the terms, conditions, covenants, stipulations, provisions of the Agreement /the said documents.
6. AND WHEREAS at the request of the OS Vendor , the Guarantor has agreed to guarantee the Bank amounting to Rs [●]..(in words) towards faithful observance and performance by the OS Vendor of the terms of the Agreement. NOW THEREFORE THIS AGREEMENT WITNESSETH AS FOLLOWS:
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In consideration of the premises, the Guarantor hereby unconditionally, absolutely and irrevocably guarantees to the Bank as follows:
1. The Guarantor hereby guarantees and undertakes to pay, on demand, to the Bank at its office at Mumbai forthwith, the [●].or any part thereof, as the case may be, as aforesaid due to the Bank from the OS Vendor , towards any loss, costs, damages, etc. suffered by the Bank on account of default of the OS Vendor in the observance and performance of the terms, conditions, covenants, stipulations, provisions of the Agreement, without any demur, reservation, contest, recourse or protest or without any reference to the OS Vendor . Any such demand or claim made by the Bank, on the Guarantor shall be final, conclusive and binding notwithstanding any difference or any dispute between the Bank and the OS Vendor or any dispute between the Bank and the OS Vendor pending before any Court, Tribunal, Arbitrator, or any other authority. 2. The Guarantor agrees and undertakes not to revoke this Guarantee during the currency of these presents, without the previous written consent of the Bank and further agrees that the Guarantee herein contained shall continue to be enforceable until and unless it is discharged earlier by the Bank, in writing.
3. The Bank shall be the sole judge to decide whether the OS Vendor has failed to perform the terms of the Contract for providing the Services to the Bank, and on account of the said failure what amount has become payable by the OS Vendor to the Bank under this Guarantee. The decision of the Bank in this behalf shall be final, conclusive and binding on the Guarantor and the Guarantor shall not be entitled to demand the Bank to establish its claim under this Guarantee but shall pay the sums demanded without any objection, whatsoever. 4. To give effect to this Guarantee, the Bank, may act as though the Guarantor was the principal debtor to the Bank.
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5. The liability of the Guarantor, under this Guarantee shall not be affected by i) any change in the constitution or winding up of the OS Vendor or any absorption, merger or amalgamation of the OS Vendor with any other company, corporation or concern; or ii) any change in the management of the OS Vendor or takeover of the management of the OS Vendor by the Government or by any other authority; or iii) acquisition or nationalisation of the OS Vendor and/or of any of its undertaking(s) pursuant to any law; or iv) any change in the constitution of IDBI Bank Ltd/ OS Vendor ; or v) any change in the set up of the Guarantor which may be by way of change in the constitution, winding up, voluntary or otherwise, absorption, merger or amalgamation or otherwise; or vi) the absence or deficiency of powers on the part of the Guarantor to give Guarantees and/or Indemnities or any irregularity in the exercise of such powers. 6. Notwithstanding anything contained hereinabove, the liability of the Guarantor hereunder shall not exceed the rupee equivalent of [●].(in words). 7.This Guarantee will expire on [●]. Any demand or claim under this Guarantee must be received by the Guarantor by [●](90 days after expiry)and if no such demand or claim has been received by the Guarantor by the date mentioned as aforesaid, then all the rights of The Bank under this Guarantee shall cease. 8. For all purposes connected with this Guarantee and in respect of all disputes and differences under or in respect of these presents or arising therefrom the courts of Bombay city/ Mumbai city where the Bank has its Registered Office shall alone have jurisdiction to the exclusion of all other courts.
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IN WITNESS WHEREOF the Guarantor has caused these presents to be executed on the day, month and year first herein above written as hereinafter appearing. SIGNED AND DELIVERED BY the within named Guarantor, ______, by the hand of Shri.______, its authorised official.
**************** END OF TENDER DOCUMENT ***************
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