SHIGA BANK REPORT 2019 INTEGRATED REPORT/ANNUAL REPORT 2019 Year ended March 31, 2019
https://www.shigagin.com The Bank’s motto Be tough on ourselves, kind to others and serve society.
CSR Charter (Management Principles) (Instituted in April 2007)
The Shiga Bank has its own motto of “Be tough on ourselves, kind to others and serve society,” which forms the starting point for corporate social responsibility (CSR). As a member of society, the Bank will work for mutual prosperity with society. The Bank’s motto carries on the “Sampo yoshi” philosophy, a management philosophy embraced by Merchants in the Omi region of central Japan, which means to bring happiness to three sides: being good for the seller, the buyer, and society.
Mutual prosperity with the regional
As a bank that advances hand-in-hand with society, in order to win customer confidence and meet customer expectations, we maintain a sound and enterprising bank and work for the development of regional communities.
Mutual prosperity with all employees
Respecting the human rights and individuality of each and every executive and regular employee, we will build a satisfying workplace, and turn our bank into “Clean Bank Shigagin.”
Harmonious coexistence with the environment
The social mission of our company, which is headquartered next to Lake Biwa, is environmental management. We are committed to protection of the global environment and the building of a sustainable society. CONTENTS
02 LOOKING BACK ON OUR GROWTH PATHWAY 04 ABOUT SHIGA BANK
Value Creation Story 4
Strengths of Shiga Bank 6
Financial / Non-financial Highlights 8 12 TOP MESSAGE President Shojiro Takahashi CSR Charter (Management Principles) (Instituted in April 2007) We create a society where everyone can define their future and live happily 22 CHALLENGES FOR VALUE CREATION
Risks and Opportunities 22
The 7th Medium-Term Business Plan 24
ESG Regional Financing 30
External Evaluation 36 38 STRATEGY BY SEGMENT FOR FUTURE INNOVATION
Challenge to Regional Revitalization 38
Strategies for Corporate Customers 40
Strategies for Individual Customers 42
ICT Strategy 44 Mutual prosperity with the regional 52 POWERS SUPPORTING VALUE CREATION
Corporate Governance 52
Message from the Outside Director 56
Stakeholder Communication 58
Promoting Employee Activities and Environment Creation 60
Risk Management 64
Compliance 69 72 FINANCIAL SECTION
Editorial Policy
Shiga Bank has compiled the integrated report SHIGA BANK ANNUAL REPORT 2019. This report links Cautionary Statement with Respect to financial information to non-financial information, such as the Management Principles, environmental, Forward-Looking Statements social and governance (ESG) information by reference to the “International Integrated Reporting Framework” proposed by International Integrated Reporting Council (IIRC) and “The Guidance for This material contains statements regarding future Collaborative Value Creation” by the Ministry of Economy, Trade and Industry. It serves as an integrated earnings forecasts and targets, etc. relating to the review of measures for creation of sustainable value for the Bank and in regional communities. This report serves also as disclosure materials (briefing documents of Bank. These statements are based on information status of operations and assets) pursuant to Article 21 of the Banking available at the time of compilation of these materials Act. The reader is recommended, when using this document for and forecasts or certain conditions (assumptions) that disclosure purposes, to refer also to the material section of this could affect business performance. They are not document and “Financial Data, Basel III, Column 3 of SHIGA BANK ANNUAL REPORT 2019” (viewable on our website (https://www.shigagin. guarantees of future performance of the Bank, and com). (Japanese only) involve various risks and uncertainties. The management team of the Bank confirms that this combined report has been duly disclosed in accordance with the Disclosure Policy of the Bank.
SHIGA BANK INTEGRATED REPORT/ANNUAL REPORT 2019 1 August 2010 Established the “Policies for biodiversity preservation” LOOKING BACK ON OUR GROWTH PATHWAY February 2012 Opened Bangkok Representative Office April 2013 Established the “Regional Promotion Office” June 2014 Established the “ICT Strategy Office” December 2015 Commenced the “Ratings Simulation Service 2033 (Ratings SS)” April 2016 Started the 6th Medium-Term Business Plan The philosophy of the Shiga Bank Measures to modernize the Bank’s management Environmental management November 2017 Announced Shigagin SDGs Declaration 100th April 2019 Start ed the 7th Medium-Term CSR Charter, the Bank’s motto which carries on For the development of the regional Aiming to reconcile environmental and Business Plan anniversary the “Sampo yoshi” philosophy communities economic needs May 2019 Joined “TSUBASA Alliance” The Shiga Bank was born in 1933 through the merger of the We believe that the ultimate role of the management of a The Bank sees CSR as the role of the Bank as a corporate 133rd National Bank (Hyakusanjusan Bank), which prided Bank is to “take on risk.” For us, this means the risk assumed citizen in fostering sustainable growth of society. The Bank itself on “sound management,” and the Hachiman Bank, on behalf of the development of the regional communities. has been developing CSR activities based on the three key which emphasized a culture of “enterprise.” Since then we To contribute to the development of regional communities, concepts of “environment,” “welfare,” and “culture.” By have forged ahead with fulfilling our mission of helping the Bank is pioneering measures to modernize its implementing “environmental management” which 2010 business partners and local communities to flourish. The management through adoption of an “In-house corporate contributes to the creation of a sustainable society through “finance,” the life blood of the economy, the Bank has taken “Sampo yoshi” management philosophy, embraced by credit ratings system,” “Pricing system,” and Basel II’s March 2000 Acquired ISO 14001 Certification measures to reconcile the twin imperatives of safeguarding merchants in the Omi region of central Japan, was upheld Foundation Internal Ratings Base-Approach (FIRB). the “environment” and providing “finance.” July 2000 Commenced Shigagin New Business Forum “Saturday School through our motto of “being tough on ourselves, kind to for Entrepreneurship” others and serving society.” The Bank has made this motto October 2001 Became the first commercial bank in Japan ot sign the and the “CSR Charter (Management Principles)” the starting United Nations Environment Programme (“UNEP”) Statement by Financial Institutions point for our activities. April 2003 Established “Shigagin Nonohana Prize,” an incentive system 2000 through industrial-academic cooperation May 1951 Commenced foreign exchange business December 2003 Opened Shanghai Representative Office October 1987 April 2004 Established “CSR Committee” and “CSR Office” Listed stocks on the Tokyo Stock Exchange (the First Section) December 2005 Established Shiga Bank Principles for Lake Biwa (PLB) and commenced “PLB rating” January 1966 Announced the Bank’s motto March 2007 Basel II’s Foundation Internal Ratings Based-Approach (FIRB) was approved by the Financial Services Agency 1990 April 2007 Established the “CSR Charter” and the “Code of Conduct” October 1977 August 2007 Commenced “Shigagin Ratings Communication Service Listed stocks on the Osaka Securities May 1991 New York Representative Office was promoted to New (Ratings CS)” Exchange (the Second Section) and the York Branch (closed down in 1998) July 2008 Became the first financial institution to be certified as October 1933 Established the Shiga Bank, Ltd. Kyoto Stock Exchange (moved to the September 1993 Hong Kong Representative Office was promoted to “Eco-First Enterprise” First Section of the Osaka Securities Hong Kong Branch October 1938 Opened Kyoto Branch July 2008 Held the first “Eco Business Matching Fair” Exchange in March 1979) April 1998 Launch of “∞ (Mugen) Net” on trial basis November 2009 Commenced “Biodiversity rating (PLB rating BD)” December 1998 Commenced “In-house corporate credit ratings system” February 1999 Launch of “Pricing system” operations on trial basis From April 2019 to March 2024 March 1941 Opened Osaka Branch 1980 October 1999 Established the “Environment Committee” and the July 1946 Opened Tokyo Branch “Environmental Policy” The 7th Medium-Term Business Plan December 1999 Launch of “DBM (Database Marketing)” operations Vision 1970 Sustainability Design Company —Realizing mutual prosperity based on the “Sampo yoshi” philosophy— 1960 From April 2016 to March 2019 Main theme The 6th Medium-Term Business Plan Define the future and realize a dream —For the future of customers, regional communities 1950 Long-term vision and all employees— The Regional Bank that innovates the future Numerical targets 1940 Main theme Investment and financing to promote Sustainable Development From April 2013 to March 2016 Change & Challenge (cumulative amount of new investment and financing) ¥500 billion The 5th Medium-Term Business Plan Support for value improvement of regional customers History 1930 Achieved value (the number of requests for consultation per year) 1,000 cases Basic vision Total deposit assets (end of year balance) Support for asset formation of regional customers A bank journeying into the future together with its (total deposits + investment trust + public bond + (the balance of assets under custody “investment trust + customers and region financial instruments intermediation) ¥5.1 trillion financial instruments intermediary”) ¥300 billion Main theme Reduction in greenhouse gas emissions (%) Total loans (end of year balance) ¥3.7 trillion (compared to fiscal 2013) 25% Awareness-raising and behavioral improvement for Evolution of improving customer satisfaction Share of loans made within Shiga Prefecture Activities for promotion and improvement of SDGs and financial literacy management plans (excluding Shoko Chukin Bank and Training of next-generation workforce Achieved value some other financial institutions) 49.42% (the number of participants of training, etc.) 5,000 persons Net income attributable to owners of parent (consolidated) ROE 4.52% Total deposits ¥4.4 trillion Reduction in greenhouse gas emissions ¥10 billion or more in the final year (an average 30% reduction compared to fiscal year 2006 OHR 69.97% Total loans ¥3.2 trillion over the three years from fiscal year 2016 to fiscal year 2018) 35.62% Income from services for customers ¥3 billion
2 SHIGA BANK INTEGRATED REPORT/ANNUAL REPORT 2019 3 ABOUT SHIGA BANK TOP MESSAGE CHALLENGES FOR VALUE CREATION STRATEGY BY SEGMENT FOR FUTURE INNOVATION POWERS SUPPORTING VALUE CREATION FINANCIAL SECTION ABOUT SHIGA BANK
Sustainability Design Company Vision Value Creation Story —Realizing mutual prosperity based on the “Sampo yoshi” philosophy— Define a future and realize a dream Main theme The Bank’s motto: Be tough on ourselves, kind to others and serve society —For the future of customers, regional communities and all employees—
CSR Charter: Three types of mutual prosperity
Sustainability vision (long-term vision)
Improving corporate value through solution of issues facing society Creating a sustainable society
INPUT Capital to be Used Strengths of Shiga Bank Shiga Bank’s business model The 7th Medium-Term Business Plan Areas for priority action OUTCOME Value to be provided History of mutual Finance capital prosperity Basic strategies Business strategies ● Diversified earnings structure ● Contribute to the (Challenges to innovate the future) ● Sound loan assets (fiscal year ended March 31, 2019) development of regional Customers Average balance of loans and bills discounted communities; CSR during the period ¥3,696.7 billion Ratio of loans based on the Financial management ● Improving profitability and productivity in Strategies for Reconstruction Act 1.36% Regional the region corporate ● Adequate Bank capital (as of March 31, 2019) revitalization Establishing ● Formation of assets through practical customers Total capital ratio (consolidated) 15.68% Robust management the regional banking operations centered on the ● Loans and bills discounted per employee customer ranks No. 10 in Japan foundation Page 38 Page 40 economy (fiscal year ended March 31, 2018, source: Kinyu Journal) ● Helping businesses through ● Market superiority × Large share ● Unrealized gain on securities a wide range of diversified ranks No. 5 in Japan Increasing solutions (as of September 30, 2018, source: Nikkin Report) Turning SDGs productivity ● Improving convenience of the into business Strategies for Human capital High risk management regional communities individual ICT strategies ● Human resources who have advanced financial knowledge capabilities customers Sustainability ● Number of employees with financial ● The first egionalr bank to adopt qualifications ranks high among regional banks Page 42 Page 44 of the global (as of March 31, 2019) Internal Ratings-Based Approach Number of employees with Financial Planning (in March 2007) environment Grade 1 certification 188 persons ● Utilizing risk appetite framework Shareholders and investors Number of employees with Financial Planning Evolving toward a Grade 2 certification 1,299 persons problem-solution ● Creating mid-to-long-term Number of Small and Medium Enterprise shareholder value Management Consultants 43 persons type financial Overseas/market Promoting ● Highly transparent ● Corporate culture that emphasizes regional contribution and motivation information investment Promotion of employee activities disclosure including Women managers ratio 26.74% (as of March 31, 2019) strategies environmental services provider non-financial information management and SDGs Page 48 Page 60 Training a ● Promotion of engagement Intellectual capital ● Diversified financial methods ● Protect the global environment diversified ● Fulfilling consulting functions through our main business Shifting to Mindset-Work workforce Number of Ratings Communication The first regional bank to reforms Service clients 4,684 sustainable Employees publish Shigagin SDGs (mindset reform Strategies for Correspondence ● Environmental management and measures earnings ● Vigorous corporate Group for SDGs Declaration and work style improvement of for climate change/ ● structure ● Organization that helps ambitious, motivated ● Responding to digitalization Received the special reform) productivity global warming award at the 2nd Japan people realize their dreams Page 46 Page 34 ● SDGs Award Ensuring a diversified Social relationship capital approach to work and a ● Network of branches rooted in the Page 6 Page 26 Page 30 good work-life balance community ● Organization with diversity ● Asia network 3 bases ● Region with a moderate rate of population decline ● Clusters of academic centers and corporate research institutes Step up joint approach to issues, for further development of a sustainable society ● Regional community which carries on the “Sampo yoshi” philosophy Environment and society Structure to support creation of corporate value ● Creation of shared values (reconciliation of economic Natural capital value and social value) ● Natural environment with rich ● biodiversity represented by Corporate Promoting employee Risk management/ Dialogue with Resolving issues facing Lake Biwa activities and society through our main stakeholders ● Concentration of national governance environment creation compliance business treasures and important ● Realization of social impact cultural assets Page 52 Page 60 Page 64 Page 58 ● Reduction in CO2 emissions
4 SHIGA BANK INTEGRATED REPORT/ANNUAL REPORT 2019 5 Strengths of Shiga Bank
History of Passing down organizational culture mutual prosperity beyond time and location
The Shiga Bank was born in 1933 through the merger of the 133rd National Bank (Hyakusanjusan Bank), which prided itself on “sound management,” and the Hachiman Bank, which emphasized a culture of “enterprise.” Tracing its roots back to 1879, it is a bank with 140 years of history. With the motto of mutual prosperity with customers, it was committed to solid management and gained deep trust from the region. Meanwhile, with the frontier spirit of merchants in the Omi region of central Japan, the Bank opened the Kyoto Branch in 1938, well ahead of other financial institutions. Branches were then opened successively in Osaka and Tokyo, making us one of the earliest “wide- area regional banks.” The motto of “being tough on ourselves, kind to others and serving society,” a Code of Conduct for all employees, upholds the spirit of the “Sampo yoshi” management philosophy embraced by merchants in the Omi region, which means to bring happiness to three sides: the seller, the buyer, and society. Positioning this motto as the starting point for all of our CSR activities, in 2007, we compiled the CSR Charter (Management Principles) to ensure mutual prosperity with the regional communities, all employees and the environment. The Bank’s organizational culture that aims to reconcile economic value and social value while resolving social issues has been handed down for 140 years to the Bank of today, serving as a guidepost for our operations.
Robust management Market superiority × Large share foundation Shiga Prefecture, in which the Bank primarily operates, is located at the center of Japan. Because of its geographical advantage linking the Kinki and Tokai regions along with the great convenience of excellent T