An emerging leader and innovator in the Healthcare Industry: CHC Healthcare

Established in 2005, CHC Healthcare Group’s (comprising of HealthWatch TeleDiagnostics Pvt., Ltd. and CHC Meditech Pvt., Ltd.) mission is to deliver the most comprehensive range of Hospital Equip- ments and Furniture Marketing with nation-wide Distribution, International Healthcare Outsourcing Services and Innovative Cardiac Monitoring and Home Testing Technologies and services.

lizabeth Holmes had once very A Radically New infrastructure. An industry expert, rightly said that, “What we’re Approach according to whom ethics are of Eabout is the belief that access to utmost importance to CHC’s opera- The CHC Group began operations affordable and real-time health infor- tions. His vision has not only helped by introducing USA based ScottCare mation is a basic human right and it’s CHC receive numerous awards and Corporation’s External Counter a civil right”. Indeed in today’s era of Pulsation (ECP) equipments in the global consumerism, the Healthcare Awards from WCCPGC, but has also Indian market. ECP being a non in- industry is facing unprecedented helpedcertifications steer the including company’s Best stan Service- vasive cardiac treatment for patients transformational decisions driven dards for healthcare products and who can avoid painful invasive pro- by the combination of healthcare service delivery. Under the lead- cedures and adapt back to a healthy regulations and reforms. And with er’s guidance, the Group has also life style, the offerings became an Information Technology playing a instant hit among consumers and vital role in helping the industry to monitoring solutions provider in having been motivated by looking at emerged as the first cardiac remote move ahead as it goes through the , who precisely develops and the successful patients who avoid- different time-testing evolutionary delivers 24×7 continuous monitor- ed surgery or repetitive surgeries ing, diagnosis and support. changes, there is a gradual emer- and bounced back to lead normal gence of various service providers lives, team CHC started extending offering different solutions for the their services to other deprived Timeline consumers. South East Asian countries post • 2005-2007: 2005. Today, the provider of leading - A decade back, patient care in devel- Healthcare services through inno- ness unit, becomes the exclusive oping countries was growing com- vative cardiac monitoring and home distributorCHC establishes and service their first provider busi of plex and becoming uncertain due to testing technologies and services ScottCare Corporation USA, cover- minimal mediclaim and insurance besides International Health Care ing the entire Indian territory. They pay-outs with high expectation on Outsourcing has a rapidly growing achieve 30 installations of ScottCare service delivery, cost effectiveness ECP machines in all the major cardi- and timely services. It is at this point and has more than 300 trained ac hospitals in India within a shorter of time that the CHC Group entered workforcesand highly satisfied in three customerdifferent highly base period of time, including Asian the Healthcare Industry by offering secured delivery centres. Heart Institute-Mumbai, Leelavati, integrated A to Z Healthcare out- sourcing solutions that would help Headquartered in New , Medicity, etc. to reduce these burdens and help CHC was founded by Dr S Senthil Fortis, Reliance KBH, Moolchand institutions to improve their Health- Kandeepan, with a commitment • 2008-2009: care delivery with competitive costs. to develop technology, talents and After business success in India,

34 | TheSilicon Review | October An emerging leader and innovator in the Healthcare

Industry: CHC Healthcare STORY COVER

Knowing the Master Mind Dr S Senthil Kandeepan, Founder/President & CEO

- es,After Industrial gaining sufficientRelations experienceand Training and by workingexpertise with in the the field Taj ofGroup Human of Hotels Resourc and MRF Group Companies coupled with 3 years of dedicated training and prepa- ration towards Indian Civil Services to serve the Nation and Humanity, Dr Sent-

venture Cardiopulse Heart Care (CHC) in 2005.hil began his first successful business

Dr Senthil’s dream is to make a change in every human being’s life by offering superior quality healthcare services and facilities in the global forefront. Within a very short span of time, he has successfully established and operated different business entities and launched several superior healthcare technologies in India and in South East Asian Coun- tries which has earned him numerous recognitions and Life Time Achievement awards from the hands of quite a few eminent personalities including the former president of India, (Late) Dr. A P J Abdul Kalam. Dr. S Senthil Kandeepan, Founder, President & CEO Administration,The first generation Labour Entrepreneur Management holds andmultiple Public post Administration graduations infrom Business Madras University and an Honorary Doctorate degree for Humanitarian services from the International University of Comple- mentary Medicine, Colombo. CHC extends the distribution of ScottCare Corporation USA to the South East Asian Countires with - desh, Malaysia, Singapore, etc and the channel partners in Bangla

Hospital,the first international Dhaka. installation at Japan Bangladesh friendship CHC recieved the prestigious ser- vice award by the World Congress on clinical, preventive and geri- atric cardiology from the hands of the former President of India (Late) Dr APJ Abdul Kalam, for their outstanding contribution in

cardiology in the world. the field of clinical and preventive • 2009-2011: CHC Meditech is established to focus and expand into other Hos- pital equipment and Furniture to support Emergency, OT, Orthopae- dic departments apart from Cardi- ology and the company eventually merged with Cardiopulse Heart Dr S Senthil Kandeepan receiving Life Time Achievement Award from former Chief Minis- Care, They start representing ST ter of Delhi Mrs Sheila Dikshit and the current president of Cardiology Society of India Dr Francis, Daiwaha corporation, Pro- H K Chopra for his outstanding contribution in the field of Cardiology in the world at the getti Italy in Indian market. World Cardiology Congress WCCPGCI 2010. CHC becomes the Technical, Installation, Training and after Sales Service Partner of ScottCare employed directly and indirectly established ethical and transparent covering Middle East and African with three delivery centers, more business practices, bears testimony Countries. Health Watch an Interna- than 15 process across healthcare to the high client satisfaction rate tional Healthcare KPO is established stream to touch up on 3000 patients and successful monitoring of mil- to focus on international market in everyday and distribution network lions of patients. Cardiology and Sleep Diagnosis. across India with more than 100 hospital installation base. Home Diagnostic Services • 2011-2014: (Cardiac Services)- CHC pio- Health Watch started Home Care The Key Player’s neered Cardiac Home Diagnostic Diagnostic Services covering Delhi Services are nurtured with great Offerings care from inception until execution. Services to support the clients with With their core strength lying in CHC recently introduced the world’s Preand andNCR Post regions Diagnosis, and added including BPO their philosophy of “Sustainable high smallest Holter ECG testing device customer support and revenue cycle quality services at a reasonable cost” for home diagnostics in Indian mar- management. They also established in the highly competitive Healthcare ket and has very ambitious plans to their second delivery center in sector, team CHC has stood tall in expand. accordance with HIPPA USA data the market and ensured 10 years security standards. of excellence in medical equipment distribution and healthcare out- Hospital Equipments and • 2014-2015: sourcing. Their customized and cost CHC reached the milestone of 10 effective solutions for meeting every Furniture (Marketing and years in health care services with customer’s need and 24x7x365 Distribution)- CHC provides an more than 300 quality work force comprehensive support, along with array of medical equipments and

36 | TheSilicon Review | October hospital furniture ranging from monitoring service with beat-to- Milestones to attain cardiopulmonary diagnostics equip- beat, real time analysis, automatic In the International Healthcare KPO ments, emergency & critical care, arrhythmia detection and wireless general surgery & operation theatre ECG transmission to hospitals, clin- 300 trained professionals to dou- solutions, monitoring and hospital ics and physicians. and BPO segment, CHC is adding furniture. They have also partnered ble their patient support base from with some of the superior medical They help clinicians to prevent current 3000 to 6000 per day in the device companies worldwide to morbidity, mortality and disability 2015-16 period. And in the Indian market and distribute their medical with rapid diagnosis and treatment home care cardiac diagnostics space equipments in Indian market with of patients with cardiovascular there are plans to expand services exclusive rights. disease, besides providing complete to other metro cities to reach 500 tests per day by end 2016. Soon, the International BPO and KPO with 24×7 Cardiac Holter / Event Healthcare KPO/BPO solutions along group will also be providing a robust (Healthcare Services)- Health- Monitoring, Analysis, Interpreta- Watch a dedicated International tion and Reporting Services, Sleep indigenous platform to support the Scoring Services, Medical Coding / patients, doctors, clinics and hospi- Company of the CHC Group delivers tals to get a hassle free and timely comprehensiveHealthcare BPO andKPO cost Services effective and Outbound Call Services. Health- services, along with a new hyper- WatchBilling, services Medical provideData Entry, opportuni Inbound- tension diagnosis and management ties to reduce the cost drastically Outsourcing services worldwide. system and few high end hospital WithBusiness over and 300 Knowledge professionally Process quali - equipments to cater to the demands and improve operational efficiency. of the Indian market. - Clients Speak atefied about and internationally supporting their recognized clientele “CHC provided us the entry we were roundKPO / BPO,the clock HealthWatch 24x7x365 is days. passion desperately looking for in Indian mar- It is evident that CHC has been ket with our operation Theatre Equip- striving towards strengthening HealthWatch services cover the ments, when many of our previous their compliance function and best entire spectrum of Internation- partners in India, CHC strategically Human Resource Practices with a placed our equipment in the market clear vision of growth and expan- and typically improve operational and continuously providing us the sion, since their very inception. That al Healthcare BPO KPO Services best sales and after sales support to said, to quote Dr Senthil, “Through concentrate more on their core areas all our equipments with well trained efficiency that allow the clientele to while reducing costs by a 30 -70% and qualified biomedical engineers.”- leadership and excellence, CHC Margin. St. Francis, Taiwan contributes to the industry; acts as a vital resource to the communities ECG/EKG Interpretation “We never thought when we decided they serve, and touches the lives of (24x7 Monitoring Services)- to outsource our cardiac diagnostic all the needy in the country”. CHC offers healthcare professionals, services work to CHC SR IDTFs, Hospitals and Clinics, imme- is going to have such diate, expert, clinical interpretation a positive impact on of 12-lead ECGs, ARRHYTHMIA our service and value — Ambulatory ECG / Holter test / creation to our inves- Cardiac Event Monitoring tests on an tors, it is all about the urgency basis. Their team has suc- timely implementa- cessfully interpreted more than 60 tion of our expecta- Million hours of ECGs and counting tions which CHC does every day. in its own way which WHY CHC is always more than HealthWatch Telediagnos- our expectation. We tics- HealthWatch Telediagnostics are happy to grow our of the CHC Group is an International business with CHC.”- A healthcare outsourcing and home Large IDTP, USA diagnostics company providing the next-generation ambulatory cardiac Vision 2016…