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Fingertip Facts 206.684.3000 Customer Information Guide Spanish Website Energy-saving LED lights Renewable biogas Hydro energy Seattle Municipal Tower 700 5th Avenue, Suite 3200 Seattle, WA 98104-5031 Mailing Address: P.O. Box 34023 Seattle, WA 98124-4023 fingertip facts 206.684.3000 www.seattle.gov/light Customer Information Guide Spanish website: www.seattle.gov/light/spanish Printed on recycled paper. Jan 2012 First carbon-neutral utility in the nation. Message from the superintendent Our Vision, Mission and Values Our vision: statement defines our expecta- To set the standard. To deliver the best customer service tions. These are the principles experience of any utility in the nation. for how we treat our customers and each other. The statement Our mission: also serves as a guide on how Seattle City Light is dedicated to exceeding our customers’ we steward the physical and expectations in producing and delivering environmentally natural assets entrusted to us responsible, safe, low-cost and reliable power. by our customer-owners. Our commitment to you is to provide Our values: the best customer service of any Excellence, accountability, trust and stewardship. utility in the country. Jorge Carrasco superintendent Superintendent Jorge Carrasco Seattle City Light 1 Fingertip Facts Fingertip Facts 2 We’re your electric utility On March 4, 1902, Seattle voters took the bold step of Our dams on the upper approving bonds to build a hydroelectric power plant on the Skagit River – Ross, Diablo city’s newly established Cedar River watershed. The power and Gorge – and Boundary Dam on the Pend Oreille generated would supply electricity to the city’s streetlights. River are industry models. Through careful resource Guided by a young visionary named J.D. Ross, the management and habitat Cedar Falls power plant was completed and Seattle’s protection we are improving streetlights were illuminated in January of 1905. In endangered fish populations April of 1910, the city’s charter was amended to in Puget Sound. We are also Boundary Hydroelectric Project create a Light and Power Department – eventually to doing our part to reduce harmful levels of greenhouse gases by J.D. Ross become known as Seattle City Light. We have a long achieving net-zero carbon dioxide emissions each year since 2005. and proud history of innovation and stewardship. J.D. Ross’ legacy of utility leadership continues today Looking into the future for new, renewable energy is our challenge at City Light as we face a world challenged by global and our opportunity. We see increased conservation as our climate change. “power plant” of the future. The resources we don’t use today will provide power for our future. For more information about Seattle City Light, visit Streetlights of early Seattle www.seattle.gov/light. 3 Fingertip Facts Fingertip Facts 4 Seattle City Light executive team Contacts Jorge Carrasco Seattle City Light Administrative Office Superintendent Seattle City Light Visitor Center & Executive Offices [email protected] 700 5th Avenue, Suite 3200 Seattle, WA 98104-5031 James Baggs (5th Avenue between Columbia and Cherry streets) Chief Compliance Officer Mailing Address: [email protected] P.O. Box 34023 Seattle, WA 98124-4023 DaVonna Johnson Superintendent’s Office 206.684.3200 Human Resources Officer Communications & Public Affairs 206.684.3090 [email protected] Customer Service 206.684.3000 www.seattle.gov/light Spanish website: www.seattle.gov/light/spanish Steve Kern Non-English Language Portal: Power Supply and Environmental Affairs Officer www.seattle.gov/html/citizen/language.htm [email protected] North Service Center Phil West Customer Service and Energy Delivery Officer 1300 N. 97th Street Seattle, WA 98103 [email protected] 206.615.0600 South Service Center 3613 4th Avenue S. Seattle, WA 98134 206.386.4200 5 Fingertip Facts Fingertip Facts 6 Key phone numbers Electrical Service and Streetlight Service North of Denny Way Outage Hotline 206.615.0600 206.684.7400 South of Denny Way 206.386.4200 Electrical Life-Support Equipment Program Streetlight Problems 206.684.3020 206.684.7056 Customer Service Center Conservation Information 206.684.3000 (Residential, Commercial and Industrial) Out of area calls 800.862.1181 206.684.3800 (Interpreters are available for customers who do not speak English.) Tree Trimming/Vegetation Management Account Information 206.386.1663 Payment Assistance Skagit Tours Payment Locations Bill Information and Dispute Resolution 206.684.3030 Rates Information www.SkagitTours.com Green Renewable Energy Information Superintendent’s Office TTY/Hearing Impaired 206.684.3200 206.233.7241 Communications and Public Affairs 206.684.3090 After-Hours Electrical Emergency Line 206.706.0051 7 Fingertip Facts Fingertip Facts 8 Payment locations Downtown Seattle City Light Service Centers North Service Center* Utilities Payment Center 1300 N. 97th Street 700 5th Avenue, Suite 2777 Monday - Friday, 8 a.m. - 5 p.m. Monday - Friday, 8 a.m. - 5 p.m. South Service Center* City Treasurer’s Office 3613 4th Avenue S. 700 5th Avenue, Suite 4250 Monday - Friday, 8 a.m. - 5 p.m. Monday - Friday, 8 a.m. - 5 p.m. Seattle Municipal Tower Payment Drop Box Seattle Neighborhood Payment Locations 700 5th Avenue Ballard 4th Floor Lobby (near Key Bank) 5604 22nd Avenue N.W. Monday - Friday, 9 a.m. - 5 p.m. Seattle Municipal Tower Payment Drop Box Saturday, 10 a.m. - 2 p.m. 6th Avenue & Cherry Street (outside at the SE corner of the building) Central 2301 S. Jackson Street, Suite 208 City Hall Payment Drop Box Monday - Friday, 9 a.m. - 7 p.m. 5th Avenue & Cherry Street Saturday, 9 a.m. - 5 p.m. 1st Floor Lobby (by the elevators) Payment drop boxes are located outside near the main entrances. Note: Credit card payments are not accepted in payment drop boxes. * Seattle Neighborhood Payment Locations /continued, next page 9 Fingertip Facts Fingertip Facts 10 To Bothell Substation Payment locations Service area and substations Shoreline Seattle Neighborhood Payment Locations continued Delridge 5405 Delridge Way S.W. Viewland-Hoffman Monday - Friday, 10 a.m. - 6 p.m. Lake City North 12525 28th Avenue N.E. Canal Located in the Lake City Public Library University 2nd Floor Monday - Friday, 9 a.m. - 5 p.m. Lake Washington Broad Service Area East Pine Southeast Puget 3815 S. Othello n Substations Sound Union Suite 105 Seattle City Limits Monday - Friday, 9 a.m. - 5 p.m. Massachusetts Saturday, 10 a.m. - 2 p.m. South University 4534 University Way N.E. Delridge Monday - Friday, 10 a.m. - 6 p.m. Saturday, 10 a.m. - 2 p.m. Duwamish Creston-Nelson 11 Fingertip Facts Fingertip Facts 12 General information Customer statistics For the year ended December 31, 2010, the most current For the year ended December 31, 2010, the most current data available. data available. Seattle City Light, a department of the City of Seattle, is one of the nation’s largest municipally owned utilities in terms of the Average Number Kilowatt-Hours A number of customers served. City Light is supported by revenues of Customers (in 000’s) from its customers, not taxes. In fact, City Light pays substantial Residential 359,079 3,073,405 taxes to state and local governments. Non-Residential 39,779 6,297,591 Total 398,858 9,370,996 Service Area Population 780,800 A Amounts include an allocation for the net change in unbilled revenue. Service Area Size 131.31 sq. mi. Personnel (full-time equivalent positions) 1,810 2010 Uses of Power Major Substations 15 (in percent megawatt hours) Unit Substations 5 Other Other Commercial and Industrial Substation Transformers 56 17.3% 5.4% City Light Wholesale Operations/Losses Transmission Circuit Miles 656 & Other Distribution Circuit Miles 2,300 Meters 408,000 Service Service 25.4% Residential 51.9% Non-Residential 13 Fingertip Facts Fingertip Facts 14 Customer statistics Average rate per kilowatt-hour For the year ended December 31, 2010* Average Annual ResidentialResidentialResidential Consumption Consumption Consumption Average Residential Rates Kilowatt Hours Used (in billions) Seattle Number Nationalof Customers (in thousands) Seattle National 365 3.30 12 360 12 3.20 355 3.10 350 10 9 345 3.00 340 8 2.90 335 2006 2007 2008 2009 2010 6 Kilowatt Hours Used Average Customers 6 4 Non-Residential3 Consumption Non-Residential Consumption 2 Kilowatt Hours Used (in billions) Number of Customers (in thousands) Per Kilowatt Hour (in cents) 6.55 Kilowatt Hours (in thousands) 41 0 0 6.50 2006 2007 2008 2009 2010 2006 2007 2008 2009 2010 6.45 40 6.40 Average Annual 6.35 39 Seattle City Light is proud to offer its residents some of the 6.30 Non-Residential Consumption lowestAverage electricity rates Non-Residential in the nation and the Northwest. Rates 6.25 Seattle National 38 Note: Rates are set by the Seattle City Council. Notice of publicSeattle hearings on futureNational rate actions 2002006 2007 2008 2009 2010 Kilowatt Hours Used Average Customers may10 be requested from The Office of the City Clerk, City Hall, 600 4th Avenue, Floor Three, Seattle, WA 98104. Information about public hearings and City Council meetings can be found on the Web at www.seattle.gov/council. Information on City Light rates can be found 150 at www.seattle.gov/light/accounts/rates.8 *Unaudited 6 100 15 Fingertip Facts Fingertip Facts 16 4 50 2 Per Kilowatt Hour (in cents) Kilowatt Hours (in thousands) 0 0 2006 2007 2008 2009 2010 2006 2007 2008 2009 2010 Energy resources Service territory Lake Forest Puget Sound Park Shoreline Ross Dam I-5 Boundary Dam Lake City Diablo Dam High Ross Service Area v Equivalent Canada Green Lake Ballard I-5 Ross L. l Columbia R. l l Burien University l Okanogan R. l Newhalem Gorge Dam Lake Forest Park Ozette L.
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