CORPORATE INFORMATION ANNUAL REPORT 2011 1

CORPORATE INFORMATION as at 1 April 2012

CHAIRMAN BANK COUNCIL MEMBERS CO-OPTED MEMBERS

Malayan Banking Berhad Affin Bank Berhad Alliance Bank Berhad () DATO’ ZULKIFLEE ABBAS BIN SNG SEOW WAH DATO’ SRI ABDUL WAHID OMAR ABDUL HAMID (Alternate: Raymond Leung Chun Kow, (Alternate: Lim Hong Tat) (Alternate: Shariffudin bin Mohamad) from 29 April 2011)

CIMB Bank Berhad AmBank (M) Berhad PRINCIPAL OFFICER DATO’ SRI NAZIR RAZAK CHEAH TEK KUANG (Alternate: Dato’ Sulaiman Mohd Tahir) (until 1 April 2012) CHUAH MEI LIN (Alternate: Dato’ James Lim Cheng Poh, Executive Director Citibank Berhad until 1 April 2012) SANJEEV NANAVATI

Hong Leong Bank Berhad DATUK YVONNE CHIA Following the merger between EON Bank Berhad (Alternate: Zulkiflee Hashim) and Hong Leong Bank Berhad, EON Bank Berhad ceased to be a co-opted Council member with HSBC Bank Malaysia Berhad effect from 6 May 2011. MUKHTAR HUSSAIN (Alternate: Jonathan William Addis, until 31 August 2011)

OCBC Bank (Malaysia) Berhad CHEW SUN TEONG, JEFFREY (Alternate: Choo Yee Kwan)

Public Bank Berhad TAN SRI DATO’ SRI TAY AH LEK (Alternate: Dato’ Sri Lee Kong Lam)

RHB Bank Berhad DATO’ TAJUDDIN ATAN (until 31 March 2011) (Alternate: Michael Lim Kheng Boon, until 31 March 2011)

RENZO VIEGAS (from 29 April 2011 until 13 November 2011) (Alternate: Michael Lim Kheng Boon, from 29 April 2011 until 13 November 2011)

JOHARI ABDUL MUID (from 14 November 2011) (Alternate: Renzo Viegas, from 5 December 2011 until 22 March 2012)

Standard Chartered Bank Malaysia Berhad OSMAN TARIQUE MORAD (Alternate: Raymond Wong Lai Loong)

United Overseas Bank (Malaysia) Bhd CHAN KOK SEONG (Alternate: Kevin Lam Sai Yoke, from 1 March 2012)

REGISTERED OFFICE WEBSITE BANKER AUDITOR 34th Floor, UBN Tower www.abm.org.my Malayan Banking Messrs Azman, Wong, 10, Jalan P. Ramlee Berhad Salleh & Co 50250 Tel : 603-2078 8041 Fax : 603-2078 8004 E-mail : [email protected] ABMConnect : 1-300-88-9980 2 THE ASSOCIATION OF BANKS IN MALAYSIA THE COUNCIL

THE COUNCIL as at 1 April 2012

Seated, from left to right: Dato’ Sri Abdul Wahid Omar Malayan Banking Berhad

Chuah Mei Lin The Association of Banks in Malaysia

Tan Sri Dato’ Sri Tay Ah Lek Public Bank Berhad

Chew Sun Teong, Jeffrey OCBC Bank (Malaysia) Berhad

Standing, from left to right: Datuk Yvonne Chia Hong Leong Bank Berhad

Osman Tarique Morad Standard Chartered Bank Malaysia Berhad

Sng Seow Wah Alliance Bank Malaysia Berhad

Dato’ Sulaiman Mohd Tahir (Alternate to Dato’ Sri Nazir Razak) CIMB Bank Berhad

Mukhtar Hussain HSBC Bank Malaysia Berhad

Shariffudin bin Mohamad (Alternate to Dato’ Zulkiflee Abbas bin Abdul Hamid) Affin Bank Berhad

Dato’ James Lim Cheng Poh (Alternate to Cheah Tek Kuang) AmBank (M) Berhad THE COUNCIL ANNUAL REPORT 2011 3 4 THE ASSOCIATION OF BANKS IN MALAYSIA THE COUNCIL (Cont’d)

THE COUNCIL (Cont’d) as at 1 April 2012

DATO’ SRI ABDUL TAN SRI DATO’ SRI CHEW SUN TEONG, DATUK YVONNE CHIA WAHID OMAR TAY AH LEK JEFFREY GROUP MANAGING PRESIDENT & CEO MANAGING DIRECTOR DIRECTOR AND CHIEF DIRECTOR/CHIEF MAYBANK PUBLIC BANK BERHAD EXECUTIVE OFFICER EXECUTIVE OCBC BANK (MALAYSIA) HONG LEONG BANK BERHAD BERHAD

Dato’ Sri Abdul Wahid Tan Sri Dato’ Sri Tay Ah Mr Jeffrey Chew Sun Teong Datuk Yvonne Chia, an Omar is the President Lek, Managing Director of is Director and CEO of OCBC international banker for over and CEO of Maybank, Public Bank, has 51 years Bank (Malaysia) Berhad, 30 years, began her career Malaysia’s largest banking of experience in banking currently overseeing the in Bank of America and has group, a position he has and finance. He joined OCBC Group’s Malaysian worked in Malaysia and the region. Highly regarded held since May 2008. He is Public Bank Group as a business. He joined the Bank in the banking community a Fellow of the Association pioneer staff in 1966. He in April 2003 initially as Head of Chartered Certified in Malaysia, she has the was Executive Director of the Bank’s SME business Accountants (United and subsequently as Head distinction of being the first of Public Bank from 18 Kingdom) and a Member of Business Banking. He was female Chief Executive Officer June 1997 to 30 June 2002 of the Malaysian Institute appointed Executive Vice of any bank in the region. of Accountants. and was re-designated President in October 2006. as Managing Director She is an Economics graduate from University of Malaya and Prior to joining Maybank, on 1 July 2002. He was Mr Chew began his career a Certified Risk Professional. he was Group Chief Executive Vice President at PriceWaterhouse Coopers Executive Officer of of Public Bank from 1995 She was appointed as a Fellow in 1987 and was involved in of Institute of Bankers Malaysia Berhad to 1997 and prior to this the area of corporate audit in 2002 and to the Wharton from July 2004. He was appointment, he was and taxation for four years. Fellows in 2005. In 2008, CNBC formerly Managing Executive Vice President He subsequently joined nominated her amongst the Director/Chief Executive of the former Public Citibank in Malaysia where finalists in the Asia Business Officer of UEM Group Finance. he held various roles over Leaders Awards. Berhad as well as Executive 12 years, including customer Vice Chairman of PLUS Tan Sri Dato’ Sri Tay holds relationship management, She is also a Director of Hong Expressways Berhad. a Master’s degree in risk management and Leong Financial Group and international offshore Hong Leong Islamic Bank Dato’ Sri Abdul Wahid Business Administration from Henley, United banking and product Berhad as well as the Chairman is a director of several management. His last position of ASEAN Finance Corporation Kingdom and attended the Maybank subsidiaries was General Manager of Limited (which operates under Advanced Management including Maybank Ageas Commercial/SME banking the name AFC Merchant Bank), Holdings, Maybank Program at Harvard business and Director of a regional merchant bank Investment Bank and Bank Business School. He is a Citicorp Capital Sdn Bhd. owned by banks and financial Internasional Indonesia. Fellow of CPA Australia, institutions from ASEAN, since Financial Services Institute A qualified accountant July 2011. He is also Chairman of of Australasia, Institute by training, he is a fellow Malaysian Electronic of Bankers Malaysia and member of the Chartered She is known for her energetic Payment System Sdn Bhd Malaysian Institute of Association of Certified inspiration for change, openness and learning values (MEPS), Vice Chairman Management. Accountants, United Kingdom. of Institute of Bankers that drive her personal and Malaysia, a director of organizational success. With He is presently the Apart from his role in OCBC Cagamas Holdings Berhad an established track record Chairman of Association of Bank, Mr Chew is also in leading financial services as well as a member of Chairman of Pac Lease Sdn the Investment Panels of Hire Purchase Companies organizations on sustainable and Malaysia and is a Member Bhd and a Director of OCBC profitable growth paths in highly Kumpulan Wang Persaraan Al-Amin Bank Berhad, (KWAP) and Lembaga of National Payments competitive environments, she Advisory Board. e2 Power Sdn Bhd and is recognized as a banker of Tabung Haji. PacificMas Berhad. excellence, vision and integrity. THE COUNCIL (Cont’d) ANNUAL REPORT 2011 5

OSMAN TARIQUE MORAD SNG SEOW WAH MUKHTAR HUSSAIN MANAGING DIRECTOR AND CHIEF GROUP CHIEF EXECUTIVE OFFICER DEPUTY CHAIRMAN & CHIEF EXECUTIVE OFFICER & DIRECTOR EXECUTIVE OFFICER STANDARD CHARTERED BANK ALLIANCE BANK MALAYSIA BERHAD HSBC BANK MALAYSIA BERHAD MALAYSIA BERHAD

Mr Osman Tarique Morad was Mr Sng Seow Wah is Group Chief Mr Mukhtar Hussain was appointed as appointed as the Managing Director Executive Officer and Director of Deputy Chairman and Chief Executive and Chief Executive Officer of Alliance Bank Malaysia Berhad and Officer of HSBC Malaysia Bank Berhad Standard Chartered Bank Malaysia Alliance Financial Group Berhad. He on 15 December 2009. He graduated Berhad (“SCBMB”) in October joined the Group on 5 July 2010. from University of Wales with a Bachelor of Science in Economics. Mr Hussain 2009. Mr Morad is responsible for first joined the HSBC Group in 1982 as the implementation of Standard He is an experienced banker with more than 26 years of leading growth a Graduate Trainee in Midland Bank Chartered’s business strategies International. He was then appointed as and overall Corporate Governance and developing high performing organisations in a number of well Assistant Director in Samuel Montagu in not only for SCBMB but also for the 1991. After close to 11 years of working Group’s operations in Malaysia. This respected regional and international banks. in the HSBC Group’s London offices, Mr. includes Scope International (M) Hussain then held numerous posts in

Sdn Bhd and IT-365 Sdn Bhd which Dubai including Chief Executive Officer Mr Sng was the Managing Director of form the Standard Chartered Group’s of HSBC Financial Services (Middle the Local Corporate Group, Citibank Global Shared Service Centre and East) Limited from 1995 to 2003 and Singapore. He then joined OCBC Price Solutions Sdn Bhd. established the initiative to create the Bank Singapore as the EVP and Head first foreign investment bank in Saudi of Enterprise Banking from 2003 to Arabia for HSBC. Mr Morad joined Standard Chartered 2008 where he led the successful Bank in 1993 as the Regional Head transformation of the business into a of Institutional Banking Middle East In 2003, he assumed the position of Chief sustainable, high performing unit with Executive Officer of Global Banking and South Asia in Dubai and was a strong reputation for customer focus and Market and became the Co-Head responsible for the Bank’s Financial and service. of Global Banking in 2005. He headed Institutions business teams in India, back to London as the Global Head of Bangladesh, Pakistan, Sri Lanka and Prior to joining Alliance Bank, Mr Sng Principal Investments from 2006 to 2008. the Middle East. Prior to Malaysia, was the EVP, Head of Human Resources, He was the Deputy Chairman, HSBC he spent 12 years as Chief Executive Special Projects & Corporate Bank Middle East Limited, Global Chief Officer in Bangladesh and Bahrain. Communications of Fullerton Financial Executive Officer of HSBC Amanah Holdings, a wholly owned subsidiary and Chief Executive Officer of Global He graduated from the Punjab of Temasek Holdings, where he held Banking and Markets, Middle East and University and the Marlboro College several directorships across the Asian North Africa, a dual role with global of Vermont, United States of America. region. responsibilities for Islamic Finance and HSBC’s wholesale banking activities in Mr Sng has a Bachelor’s degree the Middle East and North Africa before in Accountancy from the National he came to Malaysia. University of Singapore. He attended the Advanced Management Programme In addition to his current role, Mr Hussain is also the Global Chief Executive Officer at the Wharton School, University of of HSBC Amanah, Chairman of HSBC Pennsylvania, as well as the Corporate Amanah Takaful (Malaysia) Sdn Bhd, and & Investment Banking Programme at Non-Executive Director of HSBC Bank Macquarie University. He is currently Middle East Limited and HSBC Amanah a Director of Malaysian Electronic Malaysia Berhad. He is also a member of Payment Systems Sdn Bhd. the Nominating Committee of the Bank. 6 THE ASSOCIATION OF BANKS IN MALAYSIA THE COUNCIL (Cont’d)

THE COUNCIL (Cont’d) as at 1 April 2012

DATO’ ZULKIFLEE ABBAS BIN DATO’ SRI NAZIR RAZAK SANJEEV NANAVATI ABDUL HAMID DEPUTY CHAIRMAN CHIEF EXECUTIVE OFFICER MANAGING DIRECTOR/CHIEF CIMB BANK BERHAD CITIBANK BERHAD EXECUTIVE OFFICER AFFIN BANK BERHAD

Dato’ Zulkiflee Abbas bin Abdul Hamid, Dato’ Sri Nazir Razak, aged 45, is Mr Sanjeev Nanavati was appointed aged 55, was appointed Managing presently the Group Chief Executive/ Citibank’s Chief Executive Officer Director/Chief Executive Officer of Managing Director of CIMB Group on 5 October 2007, responsible for Affin Bank Berhad (“AFFINBANK”) on 1 Holdings Berhad (“CIMB Group”). Dato’ Citi’s overall consumer and corporate April 2009. Sri Nazir graduated from the University banking activities in Malaysia. Prior to of Bristol with a Bachelor of Science this appointment, he was Country Head Prior to joining AFFINBANK, Dato’ (Honours) and obtained a Masters for its Institutional Clients Group since Zulkiflee was the Chief Credit Officer of Philosophy from the University 2005. in one of Malaysia’s leading banks of Cambridge. He joined CIMB’s where he also served in various corporate advisory department in 1989 Before moving to Malaysia, he was positions including as a Board member and was appointed Chief Executive on 1 Managing Director and Global Head of of its subsidiaries. He graduated June 1999. Dato’ Sri Nazir spearheaded Citigroup Depository Receipt Services with a Master’s Degree in Business the Group’s transformation from a based in New York and Hong Kong. Mr Administration from Southern Illinois Malaysian investment bank to a leading Nanavati joined Citigroup Depository University, United States of America. ASEAN universal bank via several Receipt Services Management team in Dato’ Zulkiflee joined AFFINBANK in acquisitions throughout the region. July 2001. March 2005 as Director, Enterprise Banking. He was later made the Director CIMB Group is today Malaysia’s second Prior to joining Citi, he was the Head of of Business in 2007 and subsequently largest financial services group and Corporate and Investment Banking at the Executive Director, Banking in 2008 fifth largest in ASEAN with total assets one of the largest international banks in before assuming his current position. of about USD95 billion, and a staff force India. Before that, he also worked with of over 40,000. In 2011, CIMB Group a major American bank in M&A and Dato’ Zulkiflee has more than 30 was recognised by FinanceAsia as Capital Markets, in the United States of years of extensive experience in the Malaysia’s Best Investment Bank. The America and Hong Kong. banking sector. He possesses the Group was also named Best Islamic Bank necessary knowledge and professional in Asia and Best Bank in Malaysia by Mr Nanavati holds a Master of Business competence in the conduct of the Euromoney. Most recently, CIMB Group Administration degree from Syracuse licensed institution’s business. was recognised as the Most Admired University, United States of America. ASEAN Enterprise for Employment by the ASEAN Business Advisory Council. At present, he is the President for the American Malaysian Chamber of Dato’ Sri Nazir became the youngest Commerce. recipient of FinanceAsia’s “Lifetime Achievement Award” in 2009, and was also named the “Best Executive in Malaysia” by Asiamoney in 2009 and 2010 as well as “Best CEO (Malaysia)” by FinanceAsia in 2011. THE COUNCIL (Cont’d) ANNUAL REPORT 2011 7

JOHARI ABDUL MUID CHAN KOK SEONG CHEAH TEK KUANG MANAGING DIRECTOR DIRECTOR AND CHIEF EXECUTIVE CHIEF EXECUTIVE OFFICER RHB BANK BERHAD OFFICER AMBANK (M) BERHAD UNITED OVERSEAS BANK (until 1 April 2012) (MALAYSIA) BHD

Encik Johari Abdul Muid has more than Mr Chan Kok Seong was appointed Mr Cheah Tek Kuang was appointed 30 years of experience in the financial Chief Executive Officer of United to the Board of AmBank (M) Berhad sector. He started his career with Asian Overseas Bank (Malaysia) Bhd on 20 December 2001. Mr Cheah International Merchant Bankers Berhad, (“UOB Malaysia”) in 2003. He was was the Group Managing Director of a subsidiary of Sime Bank Berhad in later appointed as a member of UOB AMMB Holdings Berhad and Chief 1981. From 1983 to 1994, he was with Malaysia’s Board of Directors in August Executive Officer of AmBank until his 2006. Commerce International Merchant retirement on 1 April 2012. Following his retirement, he was subsequently Bankers Berhad (CIMB), working in the Before joining UOB Malaysia in July appointed as Adviser to the Chairman’s Treasury Division. From 1995 to 2003, 1998, Mr Chan was the Head of Risk he was transferred to CIMB Securities Management Division, Arab-Malaysian Office. Mr Cheah will also be appointed where he was responsible for setting Merchant Bank responsible for Deputy Chairman of AmBank (M) up the Institutional Sales Team. He prudential control of market, liquidity, Berhad and AmInvestment Bank Berhad joined ValueCap Sdn Bhd in February counterparty and other risks associated respectively. 2003 as the Chief Investment Officer. In with money market and derivative August 2004, he joined the Employees dealing activities. Mr Cheah joined AmInvestment Bank Provident Fund Board as the Chief Berhad in 1978 and held the position of Investment Officer heading the Equity He started his career with Bank Negara Managing Director since 1994. He was Investment and Equity Research Malaysia, where he served for over appointed as Group Managing Director Departments. In 2007, he was promoted eight years involved primarily in policy of AMMB Holdings Berhad on 1 January development for prudential control to Deputy Chief Executive Officer 2005. He also serves on the Boards of and banking practices, including the companies in the group. in charge of the Investment Division development of regulatory framework and subsequently, he took charge of for new financial instruments. Corporate Planning and Policies. He is presently a member of the Board Mr Chan is a director of Uni.Asia of Berhad, the Alternate He is a Fellow of the Chartered Institute General Insurance Berhad and alternate Chairman of the Malaysia Investment of Management Accountants, United director of Uni.Asia Life Assurance Banking Association and sits on Kingdom (FCMA). Berhad. A graduate of University of the Investment Panel Committee of Malaya under Bank Negara Malaysia’s Kumpulan Wang Persaraan. In the past, Encik Johari was appointed as a scholarship programme, Mr Chan is a he also served as a Board member and Director of RHB Bank on 1 April 2005, member of the Malaysian Institute of a member of the Investment Panel of representing RHB Capital Berhad (RHB Certified Public Accountants. Employees Provident Fund. Capital), the holding company of RHB Bank. On 14 November 2011, he was Mr Cheah has a Bachelor’s degree appointed as the Managing Director in Economics (Honours) from the of RHB Bank and accordingly resigned University of Malaya and is a Fellow of as a Non-Independent Non-Executive Institute of Bankers Malaysia. Director of the relevant Boards within RHB Banking Group on the same date. He also serves as a member of the Group IT & Transformation Strategy Committee.

8 THE ASSOCIATION OF BANKS IN MALAYSIA THE COUNCIL - ALTERNATES

THE COUNCIL - ALTERNATES as at 1 April 2012

Mr Lim Hong Tat is the Deputy President and Head of Community Financial Services, Maybank. As Head of Community Financial Services, he is responsible for the overall management and performance of the Bank’s SME, Business Banking and Consumer segments as well as sales and distribution. This covers community banking, product innovation and industrialisation, customer segmentation, virtual banking, wealth management and payment services, sales and distribution and business strategy, planning and development. Mr Lim holds a Bachelor of Economics (Business Administration) (Honours) degree from the University of Malaya. Being a Maybank scholar, he joined the bank upon graduation LIM HONG TAT in 1981. He also holds a Diploma in Marketing & Selling Bank Services DEPUTY PRESIDENT AND from International Management Centre. He has 30 years of experience HEAD OF COMMUNITY FINANCIAL SERVICES covering all aspects of banking, having managed branches, regional MAYBANK banking, credit cards and international banking operations including holding senior management positions as Director/President and CEO of Maybank Philippines Inc, Head of International Banking and Head of Consumer Banking in Maybank Group. He is a member of the Board of Mayban Offshore Corporate Services () Sdn Bhd. In addition, he is the Chairman for the FPX Gateway Sdn Bhd, a subsidiary of MEPS and a Director of Credit Bureau Malaysia Sdn Bhd.

Encik Shariffudin bin Mohamad is the Executive Director, Operations of Affin Bank Berhad (“AFFINBANK”). He joined AFFINBANK as the Director, Operations in August 2007 and was appointed to his present position effective 1 November 2009. While Encik Shariffudin was the Director, Operations, he was also the Chief Corporate Strategist and Chief Human Resource Officer. Currently, he oversees the Operations Division encompassing Loan Administration & Documentation, Strategic & Corporate Services including Legal & Secretarial, Information Technology Services Management, Property & Logistics, Customer Care & Quality and Corporate Communications. He has over two decades of extensive banking SHARIFFUDIN BIN MOHAMAD experience with a well-known international financial institution and its EXECUTIVE DIRECTOR, OPERATIONS acclaimed global outsourcing outfit. Encik Shariffudin holds a Masters in AFFIN BANK BERHAD Business Administration and graduated with a Bachelor in Finance degree from Southern Illinois University, United States of America.

Dato’ Sulaiman Mohd Tahir, aged 49, is the Head of Consumer Sales and Distribution Division, a position he held since July 2005. On 1 October 2009, Dato’ Sulaiman was appointed Executive Director of CIMB Bank. With over 25 years of experience in consumer and commercial banking, he held various positions in the Bank including Group Head of the Japanese Business Unit, Branch Manager Shah Alam, Area Business Manager for Shah Alam and Petaling Jaya and Regional Manager for Business Credit for and Wilayah Persekutuan. In 2002, he was appointed to head the Credit Card Centre before being entrusted to the position of Head of Retail Sales. This was followed by the appointment as Head of Retail Sales DATO’ SULAIMAN MOHD TAHIR and Distribution Division in January 2005. Presently, Dato’ Sulaiman is EXECUTIVE DIRECTOR / responsible for the performance, management and development of the HEAD OF CONSUMER SALES & DISTRIBUTION sales and distribution channels for CIMB Bank which encompass 324 CIMB BANK BERHAD branches, 37 mobile sales centres and contact centre to service the Bank’s 6.4 million customers. A graduate of RMIT University, Australia with a degree in Accounting, Dato’ Sulaiman served Price Waterhouse before joining Bank of Commerce (M) Berhad (now known as CIMB Bank) in 1987. THE COUNCIL - ALTERNATES (Cont’d) ANNUAL REPORT 2011 9

Encik Zulkiflee Hashim started his career in the banking sector with Citibank NA as its Vice President in 1990. From December 1991 to 1997, he held the position of Deputy Managing Director of Deutsche Bank Malaysia and was responsible for Corporate Banking, International Trade Finance, Operations and Transaction Banking Services Department. Encik Zulkiflee was appointed an Executive Director of Hong Leong Bank in 1998 and has held responsibilities in various areas in Hong Leong Bank. He is currently the Chief Operating Officer, Group Strategic Support.

ZULKIFLEE HASHIM CHIEF OPERATING OFFICER, GROUP STRATEGIC SUPPORT HONG LEONG BANK BERHAD

Mr Jonathan William Addis was the Executive Director and Deputy Chief Executive of HSBC Bank Malaysia Berhad from October 2008 to August 2011. He oversaw the operations and implementation of strategies at HSBC in Malaysia. A History graduate from Cambridge University, Mr Addis joined HSBC as an International Officer Management Trainee in April 1981. Over the next 30 years, he held various postings covering operations, credit, commercial banking and trade services. Mr Addis also had extensive banking experience in different regions including Europe, Middle East, United States of America and Asia. His last position prior to his move to Malaysia was Chief Operating Officer, Asia Pacific based in HSBC JONATHAN WILLIAM ADDIS EXECUTIVE DIRECTOR AND Hong Kong, where he was responsible for banking operations, operations DEPUTY CHIEF EXECUTIVE support services, security, administration, purchasing, property and HSBC BANK MALAYSIA BERHAD business continuity. He was also the Chairman of the British Malaysian (until 31 August 2011) Chamber of Commerce. Mr Addis retired from the HSBC Group on 31 August 2011.

Mr Choo Yee Kwan is currently the Country Chief Risk Officer for OCBC Bank (Malaysia) Berhad. Prior to joining OCBC, he was the Chief Risk Officer of Maybank Group. During his 14-year career at Maybank, he was the Division Head for Credit Control, International Banking, Corporate Remedial Management and Group Risk Management. He also served on the Corporate Debt Restructuring Committee (CDRC) set up under the auspices of Bank Negara Malaysia. Prior to starting his career with Maybank, he had worked for the National Westminster Bank PLC, United Kingdom, in London and Malaysia. Mr Choo has Honours degrees in Economics and Law from University of Malaya and University of London CHOO YEE KWAN COUNTRY CHIEF RISK OFFICER respectively, and is a Barrister-at-Law following his call to the Bar of OCBC BANK (MALAYSIA) BERHAD England and Wales. He has been conferred an Associate Fellowship by the Institute of Bankers Malaysia and currently serves on the Education Committee of the Institute.

Dato’ Sri Lee Kong Lam was appointed as an Executive Director of Public Bank in November 2001. He is currently Chairman of its Operational Risk Management Committee and its Business Continuity Management Committee, and is a member of the Board Executive Committee as well as various other Committees in the Bank. Prior to joining Public Bank in November 1996, he was with Bank Negara Malaysia and was involved primarily in the supervision and examination of banking institutions. He was then the Head of Examination Department at Bank Negara Malaysia. Dato’ Sri Lee is a Fellow of CPA Australia and the Chartered Institute of Bankers, United Kingdom, and a Chartered Accountant of the Malaysian DATO’ SRI LEE KONG LAM EXECUTIVE DIRECTOR Institute of Accountants. PUBLIC BANK BERHAD 10 THE ASSOCIATION OF BANKS IN MALAYSIA THE COUNCIL - ALTERNATES (Cont’d)

THE COUNCIL - ALTERNATES (Cont’d) as at 1 April 2012

Mr Michael Lim Kheng Boon, an experienced banker with over 35 years of Treasury and banking experience, has worked overseas in New York and other major Asian financial cities. Upon his return to Malaysia in 2000, he joined OCBC Malaysia as Senior Vice President and Treasurer before joining the RHB Banking Group as Executive Vice President and Treasurer in 2002. He was subsequently appointed Chief Operating Officer in November 2007 and in January 2010 with the new organization structure, Mr Lim was appointed Director, Global Financial Banking. In July 2010, Mr Lim was appointed as Director, Group Transaction Banking and in June 2011, he was redesignated as Director, Global Market & Transaction Services. With the MICHAEL LIM KHENG BOON refining of the organization structure in January 2012, he was redesignated DIRECTOR, TREASURY as Director, Treasury and Director, Group Transaction Banking. Mr Lim also DIRECTOR, GROUP TRANSACTION BANKING sits on the Board of RHB Bank Labuan Ltd and is currently the Chairman of RHB BANK BERHAD RHB Research Institute Sdn Bhd. Mr Lim is a Fellow of Chartered Secretaries (until 13 November 2011) and Administrators, Australia and Chartered Institute of Bankers, London, and an Associate member of Chartered Institute of Marketing, London. Additionally, he also served as the President of the Financial Markets Association Malaysia from 2006 to 2010.

Mr Renzo Viegas is a Fellow of the Institute of Chartered Accountants of India and has been trained as a chartered accountant. He also completed an advanced management programme in strategic marketing planning at the University of Michigan, Ann Arbor. Previously, Mr Viegas headed various aspects of banking operations in India, Singapore, Malaysia and the United States of America with Citibank NA over a 23-year period. He was the Consumer Finance and Unsecured Business Head for the Asia Pacific region with Citibank NA before he joined Citibank Malaysia where he served as the Chief Operating Officer and Chief Financial Officer. Mr Viegas joined the RHB Banking Group on 10 March 2008 as the Group’s RENZO VIEGAS Head of Retail Banking. The Retail Banking arm includes the Consumer, DEPUTY MANAGING DIRECTOR Commercial, Hire Purchase and Insurance businesses. Mr Viegas was RHB BANK BERHAD appointed the Principal Officer of the bank in March 2011 to oversee the (from 5 December 2011 until 22 March 2012) bank’s business and operations and in November 2011 he took over as Deputy Managing Director of the bank.

As Chief Financial Officer, Mr Raymond Wong Lai Loong is responsible for the overall management of the Finance, Corporate Treasury and Tax functions of Standard Chartered Bank Malaysia Berhad (“SCBMB”), with oversight responsibilities for the Global Sourcing/CRES functions. His role focuses on creating long term value for SCBMB through execution of its strategic financial management agenda with effective corporate governance in supporting the Board/CEO and in partnership with the Business/Functional Heads. Mr Wong also takes on a lead role in the Bank’s sustainability programme as Country Environment Champion. Prior to joining Standard Chartered in 1991, he had earlier built his banking RAYMOND WONG LAI LOONG expertise with OCBC Malaysia where he served in various roles since CHIEF FINANCIAL OFFICER 1980. Overall, he has over 30 years’ experience in the banking industry. STANDARD CHARTERED BANK MALAYSIA BERHAD Mr Wong is a graduate from the Chartered Institute of Management Accountants, United Kingdom. THE COUNCIL - ALTERNATES (Cont’d) ANNUAL REPORT 2011 11

Mr Kevin Lam Sai Yoke joined United Overseas Bank (Malaysia) Bhd on 10 January 2011. Mr Lam brings with him years of valuable experience from the banking industry, having dealt with various aspects of consumer banking services and financial technology for over 20 years, including strategic planning, business management, product development, sales & distribution, technology and banking infrastructure development, and other areas of corporate services as a senior member of the management committee. Prior to joining UOB (Malaysia), Mr Lam held various positions including the Head of Loans, Singapore and Regional; and the Head of Sales and Distribution, Singapore and Regional, with UOB Group headquartered KEVIN LAM SAI YOKE MANAGING DIRECTOR AND COUNTRY HEAD, in Singapore. Whilst there, he successfully increased UOB’s home loan PERSONAL FINANCIAL SERVICES market share and led the loans and sales divisions in achieving record UNITED OVERSEAS BANK (MALAYSIA) BHD sales in both loans and wealth management products from 2006 to 2010. Kevin has worked for several large international foreign banks and technology companies in Singapore, United State of America and Hong Kong for more than a decade before joining the UOB Group.

Mr Raymond Leung Chun-Kow joined Alliance Bank as Group Chief Operating Officer on 19 January 2011. He oversees the operations, technology and various support functions of the Bank, and is instrumental in developing key strategies that encompass all aspects of the Bank’s business to drive growth. This includes product support, talent development, customer services and delivery. Prior to joining Alliance Bank, Mr Leung had gained a diverse wealth of experience with over 30 years in Citigroup, with assignments in Hong Kong, Toronto, New York and Singapore. He held key positions in both country and regional capacities for operations, technology, internal audit and product management. RAYMOND LEUNG CHUN-KOW GROUP CHIEF OPERATING OFFICER ALLIANCE BANK MALAYSIA BERHAD

Dato’ James Lim Cheng Poh joined AmBank (M) Berhad as its Managing Director/CEO on 15 June 2004. After the merger of the business operations of AmBank Berhad and AmFinance Berhad on 1 June 2005, he was appointed as Managing Director, Business Banking of AmBank (M) Berhad. Currently, Dato’ Lim is also a Director on the Board of AmLife Insurance Berhad. In addition to graduating from Camborne School of Mines (England) in Mining Engineering, he also holds a Masters degree in Science (Engineering) from Queen’s University in Canada and a Masters degree in Business Administration from Harvard University, United States of America. Prior to joining AmBank, he served in the Hong Leong Group for more than 20 DATO’ JAMES LIM CHENG POH years. He joined the Hong Leong Group in 1983 and from time to time, MANAGING DIRECTOR, BUSINESS BANKING was the Managing Director over-seeing various industries in the Group AMBANK (M) BERHAD including computer services, properties and financial services. In 1994, he (until 1 April 2012) was appointed as the Senior Group Managing Director of Hong Leong Bank Berhad, a position he held until his retirement in October 2003. 12 THE ASSOCIATION OF BANKS IN MALAYSIA THE ASSOCIATION

THE ASSOCIATION Its Organizational Structure and Family Tree

The Association of Banks in Malaysia (ABM) is structured into five core divisions, namely Operations & Refinement, Strategy & Initiatives, Corporate Communications & Public Relations, Finance & Administration and Rules & Compliance. As at the date of publication, ABM has a total of 16 full-time staff and three Associates.

In addition, there are six Permanent Committees under ABM, which comprise senior bankers from our Council banks. Two of the Committees, i.e. the Committee on Finance and the Committee on Budget Recommendations, report directly to the Council while the remaining four report to the Executive Director of ABM.

ABM’s organizational structure is depicted below.

ORGANIZATIONAL STRUCTURE

Council Committee on Finance

Executive Committee on Budget Director Recommendations

Committee on Banking Committee on Legislations, Policies, Committee on Consumer Development of Capital Fraud Risk Rules, Regulations & & Market Conduct & Money Markets Committee Interpretation

Corporate Rules & Finance & Operations & Strategy & Communications & Compliance Administration Refinement Initiatives Public Relations Division Division Division Division Division

Compliance Financial & Intelligence & Oversight* Research

Rules, Financial Consumer Banking International Prudential Regulations Markets & Market Legislation Desk Policy & Interpretation Development Conduct

APEC ASEAN Bankers Forums Association

Note: * to be established THE ASSOCIATION (Cont’d) ANNUAL REPORT 2011 13

Standing, from left: Miko Ho, Joginder Kaur, Mazliza Mahdzar, Maya Abdul Rahman, Joanne Wong, Chuah Mei Lin, Nuur Azfareema bte Muzaffar Shah, Ng Ai Leen, Irean Tan, Moo Swee Choo, Michelle Leong, Feizal bin Haji Ahmad, Lydia Ore, Gerard Forsythe

Not in picture: Ganesan a/l D. Raju, Lim Siew Lin, Onn Fauzie bin Jaafar, Timothy Ooi, Wong Ai Mei

CHUAH MEI LIN JOANNE WONG involved in the asset management EXECUTIVE DIRECTOR ASSISTANT GENERAL MANAGER, functions of the company as Head, OPERATIONS & REFINEMENT Marketing & Sales Administration in Ms Chuah Mei Lin was appointed as the Property Division. After the eventual Executive Director of ABM on 6 October Ms Joanne Wong joined ABM as Senior closure of Danaharta, she joined a 2008. She represents ABM on the Board Administrative Officer in August foreign bank as Head, Auction Sales of Directors of Financial Mediation 1991 and has over the years moved and continued to be involved in asset Bureau. She is also an alternate director up the ranks from Assistant Manager management work. on the Board and Executive Committee to Manager and Senior Manager. of ASEAN Finance Corporation Limited, She was subsequently promoted to Singapore. Assistant General Manager, heading WONG AI MEI the Operations & Refinement Division. SENIOR MANAGER, FINANCE & A lawyer by training, Ms Chuah brings A graduate from University of Ottawa, ADMINISTRATION with her a wealth of experience in Canada with a Bachelor in Business both the financial services and the Administration, she first started her Ms Wong Ai Mei joined ABM in 2008 securities industries. Her foray into career with a development company as Assistant Manager, Finance and the corporate world after 10 years in as an officer in its leasing and credit was subsequently promoted to Senior legal practice began with the financial department overseeing the housing Manager, Finance & Administration services group, Komplek Kewangan/ loans division. in 2011. She began her career as a tax Amanah Capital Partners (now MIDF – consultant at Arthur Andersen, which Amanah Capital Partners). Prior to this later became part of Ernst & Young. Ms appointment, Ms Chuah headed the NG AI LEEN Wong then moved into the corporate Legal and Group Internal Compliance ASSISTANT GENERAL MANAGER, world in 2003 when she joined the local Division of Scomi Group Bhd and its STRATEGY & INITIATIVES arm of a leading Australian magazine group of companies and enjoyed the publishing company as the head of challenges of overseeing matters Ms Ng Ai Leen joined ABM as Senior the local finance department. She arising from the Group’s focused but Manager, Strategy & Initiatives on 7 graduated with a Bachelor (Honours) diverse activities in 35 countries. September 2009 and was subsequently degree in Accounting & Finance from Her colourful and interesting career promoted to Assistant General Middlesex University, United Kingdom. has straddled, in succession, several Manager. She heads the Strategy & key positions including Head of the Initiatives Division of the Association. Corporate Strategy Division of Affin Prior to joining ABM, she was Head Bank Berhad, Head of the Legal and of Corporate Planning & Finance at a Secretarial Division of the United local commercial bank. A graduate Engineers (Malaysia) Berhad (UEM) from Royal Melbourne Institute of Group during the major reorganization of Technology with a Bachelor of Business the Group in 2002 – 2005 and before that, in Economics & Finance, she first Senior Vice President, Legal Advisory & started her career with Ernst & Young Membership Services Division of Bursa as an audit & corporate recovery Malaysia Securities Berhad. consultant, and subsequently joined Pengurusan Danaharta Nasional Berhad, where she was actively 14 THE ASSOCIATION OF BANKS IN MALAYSIA THE ASSOCIATION (Cont’d)

THE ASSOCIATION (Cont’d) Its Organizational Structure and Family Tree

FAMILY TREE

ABM Investments Sdn Bhd

• ABM Investments Sdn Bhd, an investment holding company, was incorporated in July 1991. 30% in Akademi • The Company’s investments presently comprise IBBM Sdn Bhd a 30% stake in Akademi IBBM Sdn Bhd (“AIBBM”) and 20% of the ordinary shares in Credit Bureau Malaysia Sdn Bhd (“CBM”).

• The principal activity of AIBBM is to promote or take part in the formation, management, supervision 20% or control of the business of a private higher in Credit Bureau educational institution. Malaysia Sdn Bhd • CBM is in the business of providing credit reference services, credit rating and such services related to a credit bureau.

AFC Holdings (Malaysia) Sdn Bhd

• AFC Holdings (Malaysia) Sdn Bhd was set up in April 1981 for the purpose of investing in the shares of ASEAN Finance Corporation Limited (“AFCL”) 20% and currently holds 20% of its ordinary shares. in ASEAN Finance Corporation • AFCL’s principal activities are merchant banking, Limited mobilizing of financial resources in order to finance projects and assisting in the promotion of industrialization and overall economic development in the ASEAN region.

BCF Holdings Sdn Bhd (in liquidation)

• BCF Holdings Sdn Bhd was incorporated in September 1985.

• The Company’s sole investment comprised 45,000 ordinary shares in Malaysian Futures Clearing Corporation Sdn Bhd (“MFCC”). The liquidation of MFCC was completed in December 2008 and since then BCF Holdings Sdn Bhd has remained dormant.

• In June 2011, the shareholders of BCF Holdings Sdn Bhd approved the proposal to place the company in members’ voluntary liquidation. ABM PERMANENT COMMITTEES ANNUAL REPORT 2011 15

ABM PERMANENT COMMITTEES and its Members as at 31 December 2011

COMMITTEE ON FINANCE

1 Affin Bank Berhad (Chairman Bank) 1 2 Dato’ Zulkiflee Abbas bin Abdul Hamid

2 CIMB Bank Berhad Dato’ Sulaiman Mohd Tahir

3 4 3 Hong Leong Bank Berhad Sanjay Uppal (replaced Premod Paul Thomas)

4 Public Bank Berhad Leong Kwok Nyem

5 6 5 RHB Bank Berhad Kellee Kam

6 Standard Chartered Bank Malaysia Berhad Osman Tarique Morad

COMMITTEE ON BANKING LEGISLATIONS, POLICIES, RULES, REGULATIONS AND INTERPRETATION

1 Malayan Banking Berhad (Chairman Bank) a. Mohd Hanif Suadi 1a 1b b. Abdul Razak Kamardin (Alternate) (replaced Teoh Gee Leong)

2 Affin Bank Berhad Ee Kok Sin 2 3 4

3 CIMB Bank Berhad Devabalan Theyventheran

4 Citibank Berhad June Lee Siew Yee 5 6 7a

5 HSBC Bank Malaysia Berhad Leong Soon Cheong (until 31 October 2011)

6 OCBC Bank (Malaysia) Berhad Lim Yau Seong 7b 8

7 RHB Bank Berhad a. Ee Yew Chai b. Fong Kin Lung (Alternate)

8 Standard Chartered Bank Malaysia Berhad Raymond Wong Lai Loong 16 THE ASSOCIATION OF BANKS IN MALAYSIA ABM PERMANENT COMMITTEES (Cont’d)

ABM PERMANENT COMMITTEES (Cont’d) and its Members as at 31 December 2011

FRAUD RISK COMMITTEE

1 HSBC Bank Malaysia Berhad (Chairman Bank) 1a 1b a. Leong Soon Cheong (until 31 October 2011) b. Chong Kit Sim

2 CIMB Bank Berhad a. Balashanmugam Vadivelu b. Yunos Yusop 2a 2b

3 Citibank Berhad Chong Tong Lim

4 Malayan Banking Berhad 3 4a 4b a. Wong Fook Chun b. Muhd Nithya Thyalen

5 Public Bank Berhad a. Paul Khoo Siew Keong b. Matthias Chay Khai Cheong 5a 5b 6a (replaced Chew Cheng Chan)

6 RHB Bank Berhad a. Arivananthan A/L Supaya b. V. Maslamani 6b 7a 7b

7 Standard Chartered Bank Malaysia Berhad a. Steven Leong Wai Hoong b. Victor Ong

COMMITTEE ON BUDGET RECOMMENDATIONS

1 Public Bank Berhad (Lead Bank) 1 2 Nasaruddin Arshad

2 CIMB Bank Berhad Lee Heng Guie

4 3 HSBC Bank Malaysia Berhad Baldev Singh

4 Malayan Banking Berhad Suhaimi Ilias (replaced Raja Indra Putra bin Raja Ismail) ABM PERMANENT COMMITTEES (Cont’d) ANNUAL REPORT 2011 17

COMMITTEE ON CONSUMER & MARKET CONDUCT

1 Malayan Banking Berhad (Chairman Bank) 1 3 Chow Yin Li

2 Affin Bank Berhad Abdul Nasir bin Ahmad Din (replaced Rosely Shamsudin)

3 Alliance Bank Malaysia Berhad 4 5 6 Yong Kok Mun

4 CIMB Bank Berhad Datin Aziyah Omar

5 Hong Leong Bank Berhad 7 8 Josephine Leong

6 OCBC Bank (Malaysia) Berhad Alvin Lim Kim Leng

7 Public Bank Berhad 9 10 Matthias Chay Khai Cheong (replaced Chew Cheng Chan)

8 RHB Bank Berhad Nesaratnam Somasundram

9 Standard Chartered Bank Malaysia Berhad Jessie Liew

10 United Overseas Bank (Malaysia) Bhd Lin Kok Hoi

COMMITTEE ON DEVELOPMENT OF CAPITAL & MONEY MARKETS

1 Malayan Banking Berhad (Chairman Bank) 1 2a 2b Leslie Foo Chek Shen

2 CIMB Bank Berhad a. Dato’ Lee Kok Kwan b. Thomas Tan (Alternate) 3 4 5 3 Citibank Berhad Stantley Tan

4 HSBC Bank Malaysia Berhad Piyush Kaul 6 7 5 Public Bank Berhad Tang Hong Keat

6 RHB Bank Berhad Datin Zaimah bte Zakaria

7 Standard Chartered Bank Malaysia Berhad Leon Koay (replaced Sandeep Bahl)

The Association would like to accord a note of thanks to the above for their contributions to the Association and the industry. 18 THE ASSOCIATION OF BANKS IN MALAYSIA CHAIRMAN’S STATEMENT

CHAIRMAN’S STATEMENT

Once again, as Chairman of The Association of Banks in Malaysia (ABM), it gives me great pleasure to present ABM’s Annual Report 2011. Given the continued frailties of the international financial markets, ABM had focused consciously in 2011 on building resilience of the local commercial banking sector to better withstand the impact of any destabilizing external developments.

ABM continued to engage with the small and medium enterprises and other banking customers in general via several dialogues and meetings during the course of the year to further enhance the industry’s effectiveness BUILDING RESILIENCE and efficiency. A large part of our time was also spent working with the various regulators and authorities on policies as well as the legislative framework to ensure OF THE LOCAL that the industry’s views were taken into account in the array of guidelines and legislation coming on-stream in COMMERCIAL 2012. GLOBAL SCENARIO BANKING SECTOR 2011 was an eventful and challenging year for the global economy, marked by natural disasters and political upheavals in various parts of the world as well as the TO BETTER WITHSTAND European sovereign debt crisis. The latter worsened in a number of European countries in the second half of 2011 and aggravated the weaknesses in the balance THE IMPACT OF ANY sheets of banks sitting on related assets. Even the bold steps by the Governments of the European countries to reach an orderly sovereign debt workout for Greece DESTABILIZING were met with continued financial market turbulence and heightened concerns of debt default in some of the larger economies in the Eurozone, Italy in particular. EXTERNAL The fiscal austerity measures taken in response are further weakening growth and employment prospects, making fiscal adjustment and the repair of financial DEVELOPMENTS sector balance sheets all the more challenging. As the European sovereign debt crisis enters its third year, the world’s largest currency union has yet to agree on an optimal or equitable solution to its current paralysis. Growth is likely to be constrained by the imposition of severe fiscal austerity measures which implies that any probable conclusion to its debt woes would be a prolonged process. Having said that, the recent election results in Greece and have given rise to more uncertainty as the elected leaders are widely expected to adopt more pro-growth economic policies.

The United States economy also faced persistent high unemployment, shaken consumer and business confidence and financial sector fragility. The financial turmoil following the August 2011 political wrangling in the United States regarding the debt ceiling and the deepening Eurozone crisis caused a contagious sell-off in equity markets in several major developing countries, leading to sudden withdrawals of capital and pressure on their currencies. Despite this, the American economy had proven resilient enough to avoid another demand downturn in 2011 which will provide the basis for an economic recovery with more traction in its election year. CHAIRMAN’S STATEMENT (Cont’d) ANNUAL REPORT 2011 19

Meanwhile, ’s economic has remained relatively insulated. recovery from the global demand The more diversified economy and downturn in 2009 stalled in 2011 trade structures as well as a strong primarily due to the loss of industrial financial system and fundamentals output following the massive East have enhanced the strength of the Japan Earthquake in March. In Malaysian economy and its capacity to the interim, the yen appreciated cope with such external challenges. significantly, due mostly to the Intra-trade among ASEAN countries persistent weaknesses in other have grown manifold. advanced economies, which did not help the export-oriented economy’s Malaysia recorded a commendable short term growth prospects as well. growth of 5.1% in the year 2011, MALAYSIA However, reconstruction programs backed by healthy domestic and had spurred industries to redirect regional demand. Malaysia’s their efforts domestically, which will employment market stayed very RECORDED A be the primary impetus of Japan’s healthy with unemployment rate at economic growth in 2012. only 3.1% (2010: 3.3%), indicating rising economic activities. COMMENDABLE By way of contrast, many emerging markets enjoyed significant economic Domestic demand, supported by both expansion last year. Relatively higher private and public sectors spending GROWTH OF income levels and large populations has been resilient, growing by 8.2% had enabled these economies to in 2011. Underpinned by factors such cushion the impact of anaemic demand as household and business spending, 5.1% IN THE from the advanced economies. In the domestic demand is envisaged to case of sparsely populated South- be the key driver of growth for the East Asian economies, increases in economy. Meanwhile, the public YEAR 2011, intra-regional trade had helped them sector will remain supportive of to leverage off the demand bases of growth with the implementation of their more populated neighbours, initiatives announced in Budget 2012 BACKED BY China and India. such as the Special Stimulus package and major infrastructure projects. However, the outlook for developing HEALTHY countries is not risk-free. A few With robust fundamentals and policy countries with especially open frameworks in place, Malaysia is well economies and dependence on positioned to face the challenging DOMESTIC AND demand in developed markets could external environment in the period struggle. Policy makers in larger ahead. The Malaysian economy developing countries generally have is expected to continue with its REGIONAL more flexibility than is available in growth momentum in 2012. Domestic the advanced world, meaning that the demand is expected to increase, possibility of a soft landing is more and private consumption will be DEMAND likely than a hard one. supported by capital spending in all economic sectors. Notwithstanding The outlook for the global economy that the Overnight Policy Rate (OPR) thus remains cloudy and filled with was raised by 25 basis points to 3% uncertainties. In its latest report, The on 5 May 2011 and the average Base International Monetary Fund (IMF) Lending Rates rose to approximately has lowered its forecast for global 6.6%, the financing environment is economy to expand by 3.3% in 2012 still considered favourable. (from a previous forecast of 4.0%) and expects much of the growth in 2012 Consolidating public finances remains to be contributed by the emerging a high priority, while structural economies under a backdrop of reforms continue to be crucial to raise slower expansion in consumer prices the economy’s growth potential and and world trade. achieve a more balanced and inclusive growth. Malaysia is still vulnerable to MALAYSIAN ECONOMY IN 2011 a prolonged downturn in advanced AND OUTLOOK FOR 2012 economies or a sharp escalation in global financial stress. Downside risks While the financial turmoil in Europe as the global environment deteriorates had a contagion effect on certain parts further include delays in awarding of the world, the Malaysian economy contracts, and households could 20 THE ASSOCIATION OF BANKS IN MALAYSIA CHAIRMAN’S STATEMENT (Con’d)

CHAIRMAN’S STATEMENT (Cont’d)

increase their level of savings as RM70 billion as at end 2011, hence a precaution, putting a dampener providing the banking system with on the local front. Should there be the strong capacity to absorb any prolonged and significant slowdown unexpected losses from adverse in many of the advanced economies, market and economic conditions. especially Malaysian trade partners, the Malaysian economy will definitely The overall household debt to GDP be impacted. Having said that, should ratio stood at 77.6% as at end 2011. The growth in the advanced economies bulk of household debts continued turn out to be better than expected, to be directed towards asset then there will be upside potential to accumulation through the purchase domestic growth. of residential properties and THE MALAYSIAN vehicles. Banks’ credit to households Healthy financial and corporate through personal financing and balance sheets, ample foreign credit cards increased at a faster BANKING exchange reserves, and room to pace but continued to represent less further loosen monetary policy than 10 percent of overall banking would help to contain the impact of system loans. The rising trend in INDUSTRY IS an external shock on the financial household indebtedness level has sector and the economy. Going been supported by strong household forward, the Malaysian economy will fundamentals and financial capacity. FUNDAMENTALLY be boosted by domestic demand, Government-led efforts to spur the Nevertheless, various measures had economy and accelerated spending been introduced by Bank Negara STURDY AND on infrastructure on Economic Malaysia throughout the year to Transformation Programme-related contain further rises in household projects. This would mitigate debts. Among the initiatives are:- SOUND WITH weakness on the external front. • Issuance of revised credit card MALAYSIAN BANKING SECTOR – guidelines which in the main STRONG CAPITAL DEVELOPMENTS AND ISSUES provides that applicants/ principal cardholders earning RM36,000 The Malaysian banking industry is per annum or less, can only hold AND LIQUIDITY fundamentally sturdy and sound with credit cards from a maximum of two strong capital and liquidity positions issuers. and still declining non-performing • Issuance of the Guidelines on POSITIONS loans. Credit growth has accelerated Responsible Finance to promote in line with the economic recovery responsible behaviour and practices and, save for concerns on high by both the lenders and households, to household debt level, there are no strengthen the rigour of affordability signs of overheating or asset price assessments and to ensure more excesses. consistent practices in the conduct of such assessments across the industry. As at end February 2012, the banking system remained well-capitalized In December 2011, the new Financial with the risk-weighted capital ratio Sector Blueprint was formally unveiled. (RWCR) and core capital ratio (CCR) The Blueprint aptly built on the last at 14.8% and 13% respectively, masterplan and is in our view more well above the current regulatory ambitious and forward-looking. The minimum levels and the higher previous Financial Sector Masterplan requirements under Basel III. The (from 2001-2010) had been successful level of net impaired loans remained in putting the financial services sector stable accounting for 1.9% of net on a stronger footing by instilling loans. Loan loss coverage remained discipline, sound risk management high at 97.5%. The banking system principles and resilience. The has strong financial buffers to foundations built on the previous withstand potential losses. As at end Masterplan afforded the Malaysian 2011, more than 70% of total capital banking sector to avail itself from remained in the form of high-quality a position of strength to weather instruments, comprising common challenges and enabled the financial equity and reserves. Consequently, industry to emerge from the recent total capital in excess of minimum global crises relatively unscathed. RWCR requirement of 8% was above The Blueprint with its nine focus areas CHAIRMAN’S STATEMENT (Cont’d) ANNUAL REPORT 2011 21

will no doubt spur the banking sector to becoming even more vibrant and competitive. Malaysia’s standing as a leader in the financial markets in the region and beyond will be enhanced given the twin pillars of the Blueprint which are safeguarding the stability of the financial system as well as enhancing regional and international financial linkages.

ABM and its members will continue to work closely with Bank Negara Malaysia as the regulator to ensure effective implementation of the Blueprint to achieve the desired results for the prosperity of the nation.

MALAYSIAN ABM’S STRATEGY FOR 2012

There remains much work to be done, but I am convinced COMMERCIAL ABM is better placed than ever to contribute to this process and to help drive our industry forward. Change is crucial – both for the industry and for ABM. One thing BANKING SECTOR that remains constant is ABM’s dedication and vigour in representing its members on various fronts.

WILL BE WELL Going forward, ABM will continue to drive issues to ensure that the industry’s views are properly and PLACED TO robustly represented. In the year ahead we will be seeking to define our role more comprehensively, improve our engagement and communicate more MEET FUTURE effectively with our key stakeholders and our members. CHALLENGES CONCLUSION To sum up, 2011 has been challenging on the global economic arena but thankfully more stable on the domestic front. ABM has taken stock of the lessons of the experience of 2011 and the Malaysian commercial banking sector will be well placed to meet future challenges.

On behalf of ABM, we would like to put on record our appreciation to Bank Negara Malaysia, Securities Commission Malaysia, other government agencies and our member banks for their firm support and collaboration. We would also like to thank our members who serve on our committees and working groups and particularly to the Council as well as to all staff at ABM for their dedication and tireless contribution. To all of them we should also offer our gratitude in advance for the demands we will continue to make on them in what is going to be another busy and challenging year.

Dato’ Sri Abdul Wahid Omar Chairman 22 THE ASSOCIATION OF BANKS IN MALAYSIA FINANCIAL DATA

FINANCIAL DATA

Total Assets, Total Loans and Total Deposits of Commercial Banks a

2007 2008 2009 2010 2011 RM % RM % RM % RM % RM % million Increase million Increase million Increase million Increase million Increase (yoy) (yoy) (yoy) (yoy) (yoy) Total Assets 1,145,816 11.5 1,279,314 11.7 1,364,664 6.7 1,486,333 8.9 1,713,789 15.3 Total Loans 587,250 7.6 614,678 4.7 644,980 4.9 716,879 11.1 798,359 11.4 Total Deposits 550,463 6.4 558,025 1.4 587,375 5.3 623,262 6.1 699,421 12.2 (excluding NCDs, NIF deposits, Special Deposits & Hawkers’ Deposit)

yoy= year on year

Total Assets a

(RM billion) 2,000 1,713.8

1,486.3 1,500 1,364.7 1,279.3 1,145.8

1,000

500

Year 0 2007 2008 2009 2010 2011

Total Deposits a

(RM billion) 699.4 700 13% 623.3 600 558.0 587.4 550.5 14% 14% 14% 14% 25% 500 24% 23% 400 23% 22%

Savings Deposits 300 Demand Deposits

Fixed Deposits 200 63% 64% 63% 62% 62%

100

0 Year 2007 2008 2009 2010 2011 FINANCIAL DATA (Cont’d) ANNUAL REPORT 2011 23

1 a Total Loans by Sector as at end of 2011 2.21% 1.38% 0.44% Sector 2 9.74% Household Sector Other Sector 3 1.13% Primary Agriculture Mining and Quarrying 8.17% Manufacturing (including Agro-based)

Electricity, Gas and Water Supply 4.10% Wholesale, Retail, Restaurants and Hotels Construction 53.70% 5.45% Real Estate Transport, Storage and Communications 2.90% Financing, Insurance and Business Services Education, Health and others 7.45%

3.33%

Notes: 1 Total loans as at end 2011 is RM798.4 billion, and includes loans sold to Cagamas. 2 The definitions of the economic sectors/industries are based on the Malaysian Standard Industrial Classification (MISC) 2000. 3 Includes loans to individual businesses.

Profitability, Capital Ratios and Interest Rates of Commercial Banks a,b

(%) (RM billion) 20 30.0

PROFITABILITY 15 25.0 PROFITABILITY Pre-Tax Profit (RM billion) Pre-Tax Profit (RM billion) Pre-Tax Profit/Average Shareholder’s Funds (%) 10 20.0 Pre-Tax Profit/Average Shareholder’s Funds (%)

CAPITAL RATIOS 5 15.0 CAPITAL RATIOS Risk-WeightedRisk-Weighted Capital Capital Ratio Ratio (%) (%) Core Capital Ratio (%) 0 10.0 Core Capital Ratio (%) 2007 2008 2009 2010 2011P P = Preliminary

(%) 7

6

5

4

3

INTERESTINTEREST RATES RATES 2 AverageAverage Lending Lending Rate Rate 1 BaseBase Lending Lending Rate Rate 1-Year1-Year Fixed Fixed Deposit Deposit Rate Year Savings Deposit Rate 0 Savings Deposit Rate 2007 2008 2009 2010 2011

Source: a. Data for 2007 to 2011 extracted from Bank Negara Malaysia’s Monthly Statistical Bulletin January 2012. b. Data for 2011 extracted from Bank Negara Malaysia’s Financial Stability and Payment Systems Report 2011. 24 THE ASSOCIATION OF BANKS IN MALAYSIA FINANCIAL DATA (Cont’d)

FINANCIAL DATA (Cont’d)

Branch Network and Self-Service Terminals of Commercial Banks by State as at 31 December 2011 Bank Branches/Self-Service Terminals Population 3,000 6,000,000

2,500 5,000,000

2,000 4,000,000

1,500 3,000,000

1,000 2,000,000

500 1,000,000

0 0 Melaka Selangor WP Labuan Pulau Pinang WP WP Kuala Lumpur WP Kuala Self-Service Terminals Branch Network ATMs Other SSTs Population

Source: Population Distribution and Basic Demographic Characteristics 2010 (Table 1- Key summary statistic by state, Malaysia, 2010). Population and Housing Census of Malaysia, Department of Statistics Malaysia. The population and housing census is conducted once every 10 years.

Growth of Branches and Self-Service Terminals of Commercial Banks from 2007-2011 c Number

10,000

8,000

6,000

4,000 Bank Branches Self-Service Terminals (SSTs) ATMs Bank Branches 2,000 Others SSTs Self-Service Terminals (SSTs) ATMs Year Other SSTs 0 2007 2008 2009 2010 2011 Source: c. Data from 2007 - 2010 extracted from ABM Annual Report 2007 - 2010. FINANCIAL DATA (Cont’d) ANNUAL REPORT 2011 25

Bank Branches, Number of Staff, Self-Service Terminals and Alternative Delivery Channels of Commercial Banks as at 31 December 2011

SELF-SERVICE TERMINALS (SSTs) ALTERNATIVE DELIVERY CHANNELS Cheque Bank Number Cash Branches Deposit/ of Staff ATM Deposit Others Internet Banking Mobile Banking Telebanking PC/Desktop Banking Scan Machine Machine

Affin Bank Berhad 7 internet banking kiosks, www.affinonline.com Corporate customers 97 3,293 231 136 110 2 statement printers 1) Retail: https://www. 1) Call Centre: 603-5516 9988 Alliance Bank Malaysia Berhad allianceonline.net.my 2) Platinum cardholders and 98 4,311 173 104 93 0 2) Corporate: www.alliancebank. Privilege Banking members: com.my 603-5516 9898

AmBank (M) Berhad 10 EPF kiosks, www.ambankgroup.com 1) Retail: www.amgenie.com 1) Domestic: 1-300-80-8888 187 8,277 848 239 172 2 phone banking 2) via mobile app 2) Overseas: 603-2178 8888 Bangkok Bank Berhad 5 153 0 0 0 0 Corporate: https://cashproonline. Bank of America Malaysia Berhad 1 55 0 0 0 0 bankofamerica.com/

Bank of China (Malaysia) Berhad 5 138 0 0 5 0 Bank of Tokyo-Mitsubishi UFJ 1 333 0 0 0 0 Corporate: www.bk.mufg.jp/ (Malaysia) Berhad foreign/malaysia/index.html 603-2034 8055 Corporate customers BNP Paribas Malaysia Berhad 1 44 0 0 0 0 63 Maxis electronic payment CIMB Bank Berhad 325 14,374 2,194 1,104 639 kiosks, 10 EPF kiosks, 2 coin www.cimbclicks.com.my Retail: www.cimbclicks.com. 1-300-880-900 Yes deposit machines my 11 internet kiosks, Citibank Berhad www.mobile.citibank.com. 11 3,286 38 48 35 7 EPF kiosks, www.citibank.com.my my 603-2883 0000 6 phone banking booths

Deutsche Bank (Malaysia) Berhad Corporate: https://my-db-direct. 1 151 0 0 0 0 db.com Hong Leong Bank Berhad 328 10,392 669 436 348 0 www.hlb.com.my Retail: via mobile app Retail: 603-7626 8899 Corporate customers

HSBC Bank Malaysia Berhad 40 phone banking, 36 internet www.hsbc.com.my www.hsbc.com.my 1-300-88-1388 42 4,434 128 128 83 banking, 16 EPF kiosks Industrial and Commercial Bank of China (Malaysia) Berhad 1 80 0 0 0 0 www.icbcmy.com

J.P. Morgan Chase Bank Berhad Corporate: www.jpmorganaccess. 1 90 0 0 0 0 com.my Corporate: 603-2270 4119/ 4136 76 internet kiosks, 1 recycle Maintained for existing Malayan Banking Berhad 1) www.maybank2u.com.my 1) mobile.maybank2u.com.my 1) Call Centre: 1-300-886-688 392 42,693 2,866 986 759 cash deposit machine, 2) Corporate: www.maybank2e.com 2) via mobile app 2) From Overseas: 603-7844 3696 corporate customers who will 1 EPF kiosk eventually be migrated to M2E Mizuho Corporate Bank (Malaysia) Berhad 1 62 0 0 0 0 Corporate customers

OCBC Bank (Malaysia) Berhad 127 phonebank, 25 passbook www.ocbc.com.my Retail: mobile.ocbc.com.my 1) Consumer: 1-300-885-000 35 3,288 65 71 50 update machines 2) Corporate: 1-300-887-000 1) https://www.pbebank. Public Bank Berhad 20 recycle cash deposit www2.pbebank.com mobi/app Corporate customers 251 14,235 529 476 506 machines, 16 EPF kiosks 2) https://www.pbebank. mobi

RHB Bank Berhad 1) West Malaysia: 603-9206 8118 187 10,425 1,295 543 230 302 EPF kiosks Retail: www.rhb.com.my via mobile app 2) East Malaysia: 6082-276 118

Standard Chartered Bank Malaysia 5 internet kiosks, 4 passbook Retail: www.standardchartered. www.standardchartered. Corporate & SME customers: Berhad 32 2,084 74 77 59 update machines, 2 phone com.my com.my 603-7711 8888 [email protected] banking booths Sumitomo Mitsui Banking Corporation Corporate: https://gcms.smbc. Malaysia Berhad 1 49 0 0 0 0 co.jp/cmswebapp The Bank of Nova Scotia Berhad 5 98 0 0 0 0

Bank Branches The Royal Bank of Scotland Berhad 2 107 0 0 0 0 Corporate: https://my.access.rbsm. Self-Service Terminals (SSTs) com/ ATMs Kuala Lumpur: 603-26128 121 : 604-2401 121 Other SSTs United Overseas Bank (Malaysia) 31 recycle cash deposit Bhd 45 3,931 76 75 88 www.uob.com.my : 607-2881 121 machines, 2 EPF kiosks Kuching: 6082-287 121 Kota Kinabalu: 6088-477 121 Total 2,055 126,383 9,186 4,423 3,177 824 26 THE ASSOCIATION OF BANKS IN MALAYSIA FINANCIAL DATA (Cont’d)

Bank Branches, Number of Staff, Self-Service Terminals and Alternative Delivery Channels of Commercial Banks as at 31 December 2011 (Cont’d)

ALTERNATIVE DELIVERY CHANNELS

PC/Desktop Internet Banking Mobile Banking Telebanking Banking

Affin Bank Berhad Corporate www.affinonline.com customers 1) Retail: https://www. 1) Call Centre: 603-5516 9988 Alliance Bank Malaysia allianceonline.net.my 2) Platinum cardholders and Berhad 2) Corporate: www. Privilege Banking members: alliancebank.com.my 603-5516 9898 1) Retail: www. AmBank (M) Berhad www.ambankgroup.com amgenie.com 1) Domestic: 1-300-80-8888 2) via mobile app 2) Overseas: 603-2178 8888

Bank of America Corporate: https:// Malaysia Berhad cashproonline. bankofamerica.com/ Bank of Tokyo- Corporate: www.bk.mufg. Mitsubishi UFJ jp/foreign/malaysia/index. 603-2034 8055 Corporate (Malaysia) Berhad html customers

CIMB Bank Berhad Retail: www. www.cimbclicks.com.my cimbclicks.com.my 1-300-880-900 Yes

Citibank Berhad www.mobile. www.citibank.com.my citibank.com.my 603-2883 0000 Deutsche Bank Corporate: https://my-db- (Malaysia) Berhad direct.db.com Hong Leong Bank Corporate Berhad www.hlb.com.my Retail: via mobile app Retail: 603-7626 8899 customers HSBC Bank Malaysia Berhad www.hsbc.com.my www.hsbc.com.my 1-300-88-1388 Industrial and Commercial Bank of China (Malaysia) www.icbcmy.com Berhad J.P. Morgan Chase Bank Corporate: www. Berhad jpmorganaccess.com.my Corporate: 603-2270 4119/ 4136 Maintained for Malayan Banking 1) www.maybank2u.com.my 1) mobile.maybank2u. 1) Call Centre: 1-300-886-688 existing corporate Berhad 2) Corporate: www. com.my customers who maybank2e.com 2) via mobile app 2) Overseas: 603-7844 3696 will eventually be migrated to M2E Mizuho Corporate Bank Corporate (Malaysia) Berhad customers OCBC Bank (Malaysia) Retail: mobile.ocbc. 1) Consumer: 1-300-885-000 Berhad www.ocbc.com.my com.my 2) Corporate: 1-300-887-000 1) https://www. Public Bank Berhad pbebank.mobi/app Corporate www2.pbebank.com 2) https://www. customers pbebank.mobi

RHB Bank Berhad 1) West Malaysia: 603-9206 8118 Retail: www.rhb.com.my via mobile app 2) East Malaysia: 6082-276 118

Standard Chartered Retail: www. www. Corporate & SME Bank Malaysia Berhad standardchartered. 603-7711 8888 customers: s2b. standardchartered.com.my com.my [email protected] Sumitomo Mitsui Banking Corporation Corporate: https://gcms. Malaysia Berhad smbc.co.jp/cmswebapp The Royal Bank of Corporate: https:// Scotland Berhad my.access.rbsm.com/ Kuala Lumpur: 603-26128 121 United Overseas Bank Penang: 604-2401 121 (Malaysia) Bhd www.uob.com.my Johor Bahru: 607-2881 121 Kuching: 6082-287 121 Kota Kinabalu: 6088-477 121

Note: Bangkok Bank Berhad, Bank of China (Malaysia) Berhad, BNP Paribas Malaysia Berhad and The Bank of Nova Scotia Berhad have not been included in this table as these banks currently do not offer any of the alternative delivery channels mentioned above. REPORT OF THE COUNCIL ANNUAL REPORT 2011 27

REPORT OF THE COUNCIL

of true competition, ABM was of the preliminary view AS EXECUTIVE DIRECTOR OF THE that these provisions would no longer be operative.

ASSOCIATION OF BANKS IN MALAYSIA Efforts were also underway to engage with member banks concerning the Personal Data Protection Act (ABM), I HAVE PLEASURE IN SUBMITTING 2010 (PDPA) which will take effect on a date to be THE ANNUAL REPORT AND THE AUDITED announced in 2012. Taking into cognizance that banks will require time to reengineer their policies, processes, FINANCIAL STATEMENTS FOR THE YEAR systems, terms and conditions in order to ensure compliance with the PDPA, submissions were made ENDED 31 DECEMBER 2011 ON BEHALF OF to the Ministry of Information, Communications and Culture (MICC) requesting MICC to provide banks a THE COUNCIL. timeframe of 18 months for them to make the necessary changes. A listing of the queries raised by member INTRODUCTION banks in relation to the implementation of the PDPA was also submitted to the MICC for feedback. Experiences of 2011 proved to be a hectic year for ABM as our juggling foreign jurisdictions that had already implemented their skills, so to say, were put to the test. We had to keep data protection law were also shared with the MICC several balls in the air – the interests of our member where data users were given transitional relief to comply banks in the face of a multitude of new legislation, the with the PDPA. Moving forward, ABM will be looking at continued engagement with the banking consumers the appointment of a data user forum for the banking towards better efficiency and the fortification of the industry which would propose a code of practice for the industry in the face of global as well as regional and use of all banks in Malaysia. domestic challenges. We are proud looking back, however, that the results have been very rewarding and Under the sister legislation the Credit Reporting all in all, it has been yet another fulfilling year. Agencies Bill 2010 (CRA) which will also come into operation in 2012, credit reporting agencies will have REPORT OF KEY INITIATIVES IN 2011 to ensure that the financial information they provide to clients are correct and up-to-date, and that consent is New legislation affecting the banking industry obtained from a person for information on his financial status to be put in the database. ABM will continue The Strategic Trade Act 2010 (STA) which was gazetted to engage with all relevant stakeholders to promote on 10 June 2010, came into force on 1 January 2011. and complement the objectives of ensuring fairness, The Strategic Trade Controller of the Ministry of accuracy and privacy in the practice of credit reporting International Trade and Industry (MITI) was invited to under the CRA. brief member banks on key features of the STA as well as to clarify on certain aspects and provisions of the Guidelines issued by Bank Negara Malaysia same. Member banks were concerned as to whether provisions of the STA with regard to a broker would In March 2011, new Credit Card Guidelines were apply to them and a request was made to have the same announced which set out the specific requirements included in the Frequently-Asked-Questions (FAQs) and minimum standards to be observed by credit card on MITI’s website. ABM will continue with efforts to issuers. Under the new Guidelines, cardholders who engage with the Strategic Trade Controller to explore earn RM36,000 per annum or less, can only hold credit the establishment of a reporting channel which will cards from a maximum of two issuers. To ensure a allow banks to raise issues with regard to the STA. smooth implementation of the new Guidelines, ABM took the lead in ironing out issues faced by the card issuers to With the Competition Act 2010 slated to come into meet the deadlines set by Bank Negara Malaysia. force on 1 January 2012, ABM initiated discussions with external counsel on the implications of the said Act to The Guidelines on Responsible Finance announced by ABM and its members. A formal opinion was sought since Bank Negara Malaysia in November 2011 covers home the ABM Rules provide for rates, fees and charges financing products, personal financing products, vehicle which serve as a guide to member banks. In the spirit financing products, credit and charge card products, 28 THE ASSOCIATION OF BANKS IN MALAYSIA REPORT OF THE COUNCIL (Cont’d)

REPORT OF THE COUNCIL (Cont’d)

and financing products for the purchase of securities. As part of the efforts to mitigate fraud, in particular ABM proactively came up with a set of FAQs to assist lost or stolen card fraud, ABM took the lead in the member banks to facilitate training and communication implementation of the chip and PIN verification for to all their staff, in particular front line staff, so that they credit card, debit card, charge card and prepaid card could better attend to any queries raised by customers transactions at merchants and cash withdrawals at the with regard to the Guidelines. ATMs. The deadline for full implementation is by end 2014. A steering committee comprising card issuers and Bank Negara Malaysia also introduced the Guidelines acquirers has been formed to see to the implementation on Investor Protection to ensure that registered persons of the said initiative. Experiences from other countries within the banks are “fit and proper” to carry out capital that have already introduced the chip and PIN were market activities. The standard of “fit and proper” as set drawn upon to assist the committee in coming up with out in the Guidelines are met through compliance with the Request for Proposal. We are excited to work with education and examination requirements. Recognizing the card issuers and acquirers on this initiative and that the examination modules relating to Persatuan shall ensure that industry issues will be proactively Pasaran Kewangan Malaysia (PPKM)’s modules 1, 2, 3 addressed. and 4 as set out in the Guidelines may not be suitable for employees of commercial banks, in particular In tandem with the chip and PIN initiative, ABM also employees involved in the selling and marketing of explored with the banks the proposal to migrate debit structured products, ABM together with its member cards to EMV standards. It was noted that most of banks and PPKM have proposed that a separate and more ABM’s member banks have already begun their own relevant syllabus be drawn up instead. ABM continues to migration programmes for the scheme debit cards. ABM actively engage with the relevant stakeholders to finalize will continue to engage with the regulators to see how the new syllabus and tackle any other issues relating to best to take this initiative forward. the Guidelines. As one of the initiatives on improving banking efficiency, Other initiatives for the efficacy of the banking ABM launched the standardized template for a Customer industry Service Charter (Charter) for commercial banks during the year. The aim of the Charter is to underscore the As announced by Bank Negara Malaysia in its Financial banks’ commitment to deliver a consistently high Sector Blueprint 2011-2020, accelerating the migration standard of customer service based on 5 key principles, to electronic payments (e-payments) will be one of namely: the nine focus areas to further advance financial sector development to drive Malaysia’s transition to a high 1. Accountability; value-added, high-income economy. In support of this 2. Fairness; national agenda, ABM worked with its member banks 3. Privacy; to consider various measures to increase the use of 4. Reliability; and e-payments. These included increasing the limit for 5. Transparency. interbank fund transfers via automated teller machines (ATMs) and internet banking, migration of the banks’ The Charter also sets out the time frames within which own payments to e-payments, reviewing the transaction a customer can expect the banks to deliver the various limit for RENTAS third party payments, and eliminating services highlighted. Members of the public may obtain the use of cheques for interbank settlements. a copy of the Charter from ABM’s website at www.abm. org.my or at the respective member banks’ websites To promote e-payments in the capital markets, ABM with and /or banking halls. the assistance of participating member banks undertook a review of the revised Addendum to the Electronic In order to further enhance the public’s experience with Share Application agreement to be signed with the banks, ABM together with its member banks have set Issuing Houses in preparation of the implementation out to work on a handbook to be used as a reference of e-Initial Public Offering. Discussions were also held for customer service officers. The Nurturing 1st Class with the insurance industry to encourage its members to Customer Experience (or N1CCE) Handbook will equip make payments via e-channels. Implementation issues customer service officers with the relevant knowledge on pertaining to the validation of the payment details were how to deal with customers in a professional manner. It addressed and resolved. is envisaged that the N1CCE Handbook will additionally REPORT OF THE COUNCIL (Cont’d) ANNUAL REPORT 2011 29

serve as a learning guide as it will contain information On the capital front, ABM continues to provide input on the various financial products and services. ABM to Bursa Malaysia on the proposed amendments to the targets to roll out the N1CCE Handbook in 2012. Listing Requirements on listed issuers’ disclosure obligations, corporate governance practices and Currently in the pipeline is a project to standardise other obligations. The year also saw the Companies the clauses in a loan agreement which would apply Commission of Malaysia (CCM) extending to ABM its in respect of straight-forward/plain vanilla housing Consultation Document on selected provisions relating loans/mortgages with a principal sum of RM500,000 to the Capital Maintenance Rules and Share Capital and below. This exercise aims to facilitate borrowers to for comments, as part of its corporate law reform understand the key provisions in a loan agreement and programme towards introducing a new Companies Bill is targeted to be rolled out in 2012. for Malaysia. This was circulated to the banks for their feedback to CCM. Collaboration with Other Agencies Other issues that ABM looked at during the year included ABM remains an active participant of the Focus Group updating ABM’s circular on Money Market Deposits to on Private Sector Efficiency and Accountability be read in light of and in conjunction with Perbadanan towards Consumerism (FGPE) established under the Insurans Deposit Malaysia (PIDM)’s Deposit Insurance auspices of PEMUDAH. The FGPE serves as a platform to Coverage Guidelines which formalised the insurability identify initiatives for productivity improvement in the criteria applied by PIDM in determining whether the industries concerned that will benefit their consumers. deposit products are eligible for deposit insurance. Under the FGPE, five taskforce groups have been set up namely, Banking and Insurance, Retail, Public Utilities, Under the Ministry of Housing and Local Government, Legal and Telecommunications. ABM is a member of the ABM is represented in the Special Taskforce on taskforce on Banking and Insurance chaired by Bank Abandoned Projects chaired by Tan Sri Ketua Setiausaha Negara Malaysia. Negara to address issues relating to abandoned projects. Under the Special Taskforce, three working In addition to the above, ABM continues to be an active groups have been formed i.e. (i) Working Group on member in the Focus Group on Registering Property, the Revival and Monitoring of abandoned projects, (ii) contributing input and comments towards improving Working Group on the Direction and National Housing the processes and enhancing the transparency in the Development Policy, and (iii) Working Group on the procedures in the pre and post registration of property Legal, Enforcement and Monitoring Mechanism. in Malaysia. ABM is an active member of all the three working A key financial education programme during the year groups. Meetings are held regularly every month and was the Financial Capability Programme (also known issues relating to alleged non-enforcement of Letters of as POWER! programme) launched by Bank Negara Undertaking issued by developers, non-compliance of Malaysia which is aimed at equipping individuals banks in maintaining the minimum balance in Housing (particularly new prospective borrowers and young Development accounts and financing of unlicensed working adults) with personal financial knowledge projects by banks had to be explained by ABM for and and basic financial management skills. Run by Agensi on behalf of its member banks. In addition, proposed Kaunseling Dan Pengurusan Kredit (AKPK), ABM played amendments to Schedules G and H of the Housing a key role in coordinating member banks’ participation Development (Control and Licensing) Regulations 1989 where banks have come forward to host the programme are also being reviewed by ABM and input given to the at their premises in order to reach out to the public. Ministry of Housing and Local Government to ensure We are glad to say that the response to the POWER! that the banks’ interests are protected. programme has been very encouraging based on feedback received. In addition, ABM’s collaboration In addition to the above, ABM is a member of the Strata with AKPK includes participation in the industry working Titles Working Group chaired by the Director General group formed by AKPK to address issues relating to its of the Department of Land and Mines to address issues debt management programme, a programme aimed relating to the issuance of strata titles. Measures to at assisting borrowers who are distressed by their expedite the issuance of strata titles have been discussed financial obligations to financial service providers and member banks have been requested to assist on under the purview of Bank Negara Malaysia. projects where the developers had wound up. 30 THE ASSOCIATION OF BANKS IN MALAYSIA REPORT OF THE COUNCIL (Cont’d)

REPORT OF THE COUNCIL (Cont’d)

During the year, engagements with other government and innovation-driven industries was promoted to agencies such as MITI continued to be held where issues member banks. To create more awareness on the relating to the setting up of a National Single Window process and controls of the 1-InnoCERT certification, a to facilitate trade in Malaysia were deliberated at length. technical workshop conducted by SIRIM was arranged At the Ministry of Domestic Trade, Cooperatives and for the banks where details of the evaluation mechanism Consumerism, banks’ concerns pertaining to the new for companies seeking certification were explained. A Hire Purchase Act were clarified. pitching session by the 1-InnoCERT companies was then organized which gave banks the opportunity to better As part of its corporate social responsibility agenda, understand these companies to lend them the support in ABM and its members banks collaborated with the Royal terms of financing. Positive feedback has been received Malaysian Police (the Police) and Ministry of Women, from the 1-InnoCERT companies following from these Family and Community Development on the missing initiatives. child alert (Nur alert) initiative where notices of missing children were quickly disseminated to the banks In cognizance of the need to provide greater awareness and posted at the bank premises, on ATM screens and to the SMEs on the various financing options available, the respective bank’s websites. ABM collaborated with SMECorp on several initiatives during the year. These included coordinating member Working with Small and Medium Enterprises (SMEs) banks’ participation in the “Micro Financing Open Day” and the banking public where SMEs had the opportunity to learn of the micro financing options. Recognizing the importance of SMEs as engines of growth of our economy, ABM and its member banks To kick start ABM’s ongoing public engagement had launched a series of initiatives towards enhancing agenda in 2011, ABM and Bank Negara Malaysia jointly banking efficiency and customer services under the held a dialogue with the business organizations in banner called “PARTNER” in 2010. In an effort to reach Kuantan, Pahang. More than 90 participants including out to a wider audience, in 2011, ABM made available the representatives from ABM’s member banks, SMEs and key material relating to Phase 1 of the PARTNER initiative trade organizations in Pahang took part in the half-day in Bahasa Malaysia and Mandarin. These documents dialogue. Thirteen member banks with commercial can be downloaded from ABM’s website. Phase 2 of presence in Pahang turned up in full support. Such PARTNER which sets out to further refine the timeline for dialogues not only serve as a platform for frank and the processing of straightforward loan applications and open discussions on issues relating to SME financing pursue other areas of improvement in providing access but also provide attendees the opportunity to learn to financing for SMEs is currently in the works. about the wide spectrum of financing options available for SMEs and other businesses through presentations Very much in line with the saying “Teach the man to by SMECorp, CGC and Malaysian Green Technology fish and he shall have fish for life”, ABM and its member Corporation (GreenTech Malaysia). banks worked with Bank Negara Malaysia to train the trainers for the SME training programmes which took ABM later held the SME Seminar and Dialogue in off firstly in the Klang Valley and was eventually rolled , Kedah in conjunction with Minggu out to other parts of the country in an organized manner. Kesedaran Kewangan (M2K) organized by Bank Negara The thrust of the programme was to have bankers train Malaysia. More than 100 participants, comprising mostly persons nominated by the respective SME organizations business owners and entrepreneurs from Sungai Petani on the critical technical aspects of lending who can then itself, Alor Setar, Kulim and the vicinity attended the in turn take on the training of SMEs themselves. Help Seminar. Over the course of the day, attendees had the desks manned by the SME organizations themselves opportunity to listen to presentations by Bank Negara were also established as part of this initiative. Malaysia, SMECorp, CGC and several member banks on the different financing options available as well as The 1-InnoCERT certification by SME Corporation practical tips on cash-flow management and business Malaysia (SMECorp), a programme used to recognise loan application. Following from the Seminar, a closed- and certify innovative enterprises and SMEs, and to door dialogue session with the SME organizations in the encourage entrepreneurs to venture into high technology region was held. REPORT OF THE COUNCIL (Cont’d) ANNUAL REPORT 2011 31

ABMConnect, a toll free service on 1-300-88-9980 set cheques and the setting up of a cheque fraud detection up by ABM to receive queries and complaints on issues system. After much deliberation, new designed cheques relating to the local conventional banking industry with added security features were agreed upon. In continued to play a key role in addressing the concerns tandem with the new cheque design, amendments were of the banking public. ABM is pleased to report that made to the operational procedures and guidelines since its inception in 2008, it has received about 4,700 on the handling of old designed or non-conforming calls from members of the public. 98% of the calls cheques. were resolved by the banks with their customers. eABMConnect, the online version which enables the Tax and Accounting public to submit their complaints and/or queries to ABM 24/7, remains a popular alternative channel. These ABM continued to work closely with the banks on online complaints/queries were also addressed and issues relating to implementation of FRS139 which responded to promptly. would come into effect on 1 January 2012. ABM through PriceWaterhouseCoopers (PwC) sought guidance from Combating Fraud the Ministry of Finance (MOF) to ascertain whether the FRS139 Tax Guidelines issued by MOF also covered the Fraud related issues affecting the banking industry adoption or variations of principles provided for in Bank continued to be keenly pursued by ABM. Modus Negara Malaysia’s FRS139 guidelines. After much follow operandi of fraud syndicates were shared amongst up, we are grateful to have obtained MOF’s clarification member banks to alert them of the latest fraud trends. on the tax treatment of the collective impairment for Dialogues were held with the Commercial Crime year of assessment 2010. Investigation Department (CCID) to explore ways to combat fraud. We are grateful to CCID for agreeing to Other tax related issues which were pursued by ABM our proposal to have a joint taskforce set up comprising included reviewing the tax treatment with regard to members of CCID and relevant officers of the banks. bonuses and other accruals, surveillance fees and The envisaged scope of the taskforce would be:- contributions to the Staff Training Fund. The relevant authorities were asked to reconsider the positions (i) To establish a dedicated channel of communication taken by them to disallow the following expenses under between the Police and member banks for speedier Section 33(1) of the Income Tax Act 1967:- actions to be taken against fraudsters; (a) Provisions such as provisions for bonus, provision (ii) If possible, to develop some form of case for EPF on bonus, provision for director fees; classification to prioritize reported cases. This may help to manage the increasing number of reported (b) Over-accrual; and cases to the Police; (c) Other expenses including rating fees and (iii) To develop clear guidelines and timeframe on the contribution to the IBBM Staff Training Fund. reporting and handling of cases inclusive of how an arrest is made to create better understanding An appeal was also made by ABM to the relevant between the Police and banks; and authorities not to impose a penalty on member banks even though they are prepared, on a without prejudice (iv) To recommend preventive measures that can be basis, to accept the authorities’ position as banks had taken by bank customers and banks based on an at all material times acted in good faith in determining analysis of cases and the modus operandi of the their tax liability. fraudsters. Since the coming into effect of the imposition of the In an effort to reduce or mitigate the number of cheque service tax of RM50 on each principal credit card and fraud incidents, several measures were explored charge card as well as RM25 service tax a year on each by ABM with the Cheque Truncation and Cheque supplementary card on 1 January 2010, ABM had been Conversion Working Group. These included reviewing liaising with the Royal Malaysian Customs Department new security features to be incorporated into the (Customs) to address the operational issues faced by 32 THE ASSOCIATION OF BANKS IN MALAYSIA REPORT OF THE COUNCIL (Cont’d)

REPORT OF THE COUNCIL (Cont’d)

the card issuers in implementing the service tax. We market for banking and financial services. A total of 13 are grateful to Customs for clarifying the treatment for delegates from 3 countries namely Singapore, Vietnam cards which have been cancelled and those that are and Malaysia participated in the study visit which was non-performing, which has facilitated the banks in their held on 17 and 18 October 2011. submission of the required documents to Customs for processing. The delegation visited several organizations in Brussels such as the Belgian Bankers’ Association (Febelfin), BNP In the middle of 2011, work resumed in earnest in Paribas Fortis, ING Belgium, SWIFT, Directorate General respect of the Goods and Services Tax. The Customs of Internal Market and Services, and Directorate General met with ABM and member banks in several rounds of of Employment, Social Affairs and Equal Opportunities. discussion as to the approach to be adopted in the more The itinerary allowed the delegates not only to gain complicated aspects of banking business such as hire good insight into the banking sector in Belgium and the purchase and leasing. EU, but also highlighted the many lessons ASEAN could learn from the Eurozone – especially on the benefits and ABM is pleased to report that after continuous follow shortcomings of the integration of the capital markets up with the relevant authorities on its appeal in respect and payment system in the region. ABM wishes to record of the ad valorem stamp duty imposed on instruments its thanks and appreciation for the warm hospitality and relating to clean or unsecured facilities which are reception that was extended by the various organizations repayable on demand or in a bullet repayment following to the delegation during the visit to Brussels. from the amendments to the Stamp Act 1949, on 31 March 2011, YAB Minister of Finance in accordance to In November 2011, ABM participated in the 41st Section 80(2) of the Stamp Act agreed to reduce the ASEAN Banking Council Meeting in Vientiane, Lao stamp duty payable in respect of such instruments to PDR. Recognizing the need for banks in the region to 0.1% ad valorem instead of 0.5%. The remission order cooperate amongst each other, several key programmes is currently in the final stages of drafting. were adopted by the ASEAN Banking Council for 2012 which included the setting up of a taskforce to review FINANCIAL SECTOR BLUEPRINT the role, framework and structure of the ASEAN Bankers Association to make it more relevant in the current Bank Negara Malaysia launched its Financial Sector environment. In accordance to the tradition of rotating Blueprint in late 2011. It outlined the direction for the the venue of the meeting, the 19th ASEAN Banking development of the financial sector during this next Conference and 42nd ASEAN Banking Council Meeting decade. In particular, it focuses on strengthening the will be hosted by ABM in Kuala Lumpur in 2012. We are effectiveness of financial intermediation in the new looking forward to welcoming our guests from ASEAN environment, in particular, in the new growth areas to Malaysia. and to support the increased economic and financial linkages with the regional and international economy. Regionally, as Malaysia’s representative at the annual To be sure, every banker is poring over the details of meetings of the APEC Financial Institutions Dealing the Blueprint to align the strategy of the banks with the with SMEs, ABM attended the 8th APEC Financial direction envisaged. Institutions Dealing with SMEs Annual Meeting in Mexico hosted by Nacional Financiera, S.N.C. during the REGIONAL COLLABORATION year. The objective of the annual meetings is to review cooperation activities in the past year and discuss future Taking the cue from last year’s ASEAN Banking Council plans among the participating countries. In accordance meeting theme, “Towards One ASEAN Market – to the Memorandum of Understanding signed in 2003, Enhancing and Strengthening the Collaboration among signatory countries meet at least once a year prior to ASEAN Countries”, ABM as the chair for the Permanent the APEC Finance Ministers Meeting on economies in Committee on ASEAN Inter-Regional Relations under alphabetical rotation. Next year’s Annual Meeting will be the umbrella of the ASEAN Bankers Association hosted by the Planters Development Bank, Philippines. organized a study visit to Brussels, Belgium to see what knowledge and lessons could be shared from the With the Foreign Account Tax Compliance Act European Union (EU) towards the creation of a single (FATCA) signed into law by the President of the United REPORT OF THE COUNCIL (Cont’d) ANNUAL REPORT 2011 33

States of America and to take effect in Year 2013, ABM time, we bid a fond farewell to Mr Cheah Tek Kuang, together with The Association of Banks in Singapore, Chief Executive Officer of Ambank (M) Berhad who will , Indonesia and the Philippines, made a joint be retiring. We would like to take this opportunity to submission to the US Internal Revenue Service to sound record our appreciation to him for his contributions to out the concerns about FATCA and the difficulties the industry. envisaged in complying with the same. Under FATCA, all non-US Financial Institutions are required to enter into CONCLUSION an agreement with the United States Treasury to report accounts of United States person. Any non-US Financial Whilst the prospects for the global economy for 2012 Institution which fails to enter into such an agreement are clouded by uncertainties, growth in most Asian with the United States Treasury will be subject to 30% economies is expected to remain favourable with strong withholding tax on its US-source investment income and domestic demand and intra-regional trade. We are on sales proceeds from the disposition of US investment optimistic that the commercial banking industry will assets. ABM will continue to engage with its ASEAN remain resilient, with strong capitalisation, profitability counterparts on how to move the matter forward. and stable asset quality.

MEMBERSHIP STRENGTH For ABM, the year 2011 had been a challenging one with rapid developments impacting the banking During the year, Sumitomo Mitsui Banking Corporation industry both domestically and regionally. ABM remains Malaysia Berhad, BNP Paribas Malaysia Berhad and committed to assist member banks in addressing and Mizuho Corporate Bank (Malaysia) Berhad commenced resolving issues at the industry level and looks forward operations in Malaysia and were admitted as members to member banks’ continued support and cooperation. of ABM. The year also saw the completion of the merger of EON Bank Berhad with Hong Leong Bank Berhad. Once again, ABM and its Council wishes to record Consequently as at 31 December 2011, the ordinary their highest appreciation to Bank Negara Malaysia, membership of ABM increased to 25 commercial the Ministry of Finance, Government agencies and banks operating in Malaysia. The branch network of other regulatory authorities including the Securities commercial banks increased to 2,055 branches as at 31 Commission for their assistance and guidance during December 2011. the course of the year.

CHANGES TO THE COUNCIL On behalf of the Council At the 37th Annual General Meeting held on 16 June 2011, pursuant to Article 13 (iii) of the Constitution, CIMB Bank Berhad, Citibank Berhad, HSBC Bank Malaysia Berhad and OCBC Bank (Malaysia) Berhad retired and were re-elected as Council members. Alliance Bank Chuah Mei Lin Malaysia Berhad, AmBank (M) Berhad and EON Bank Executive Director Berhad were co-opted as Council members for the year.

Malayan Banking Bhd was re-elected as Chairman Bank for the ensuing year.

Following the merger between EON Bank Berhad and Hong Leong Bank Berhad in 2011, the Council was reduced to 13.

The year also saw some changes in the Council representation. ABM welcomes Encik Johari Abdul Muid, Managing Director of RHB Bank Berhad who joined the Council on 14 November 2011. At the same 34 THE ASSOCIATION OF BANKS IN MALAYSIA CALENDAR OF EVENTS

CALENDAR OF EVENTS

MARCH BRIEFING ON MARCH BRIEFING BY 4 STRATEGIC TRADE ACT 11 DANAJAMIN FRIDAY FRIDAY

The Association of Banks in Malaysia (ABM) organized a Danajamin conducted a briefing for some of ABM’s briefing on the Strategic Trade Act by officials from the member banks which are involved in debt capital market Ministry of International Trade and Industry (MITI) to business. The government bond-guarantee agency enable member banks to be better apprised on the Act explained its role in providing financial guarantee and also to seek clarification on certain aspects of the insurance for bonds and sukuk issuance for purposes same. of fund raising by Malaysian corporations in the capital market. It also shared with the banks its views on business opportunities available as well as its role as a catalyst to further develop the private debt securities market in order to complement the banking sector.

APRIL DIALOGUE WITH FLOOD VICTIMS IN SEGAMAT Following the floods that hit Johor at the beginning of 2011, a dialogue was organized by YB Datuk Dr 17 S. Subramaniam, the Minister of Human Resources and also the for Segamat SUNDAY with the affected community in Segamat. The dialogue was attended by nearly 200 participants. The event’s focus was to assist and recommend measures to ease the financial burden of those affected by the floods.

ABM shared an overview of the assistance rendered by member banks, which ranged from restructuring, rescheduling and/or temporary deferment of instalment payments and providing additional loans, to advising customers on the submission of general insurance claims for losses suffered. ABM also reaffirmed the banks’ commitment to continuously support and assist their customers who have suffered financial losses as a result of the said floods. CALENDAR OF EVENTS (Cont’d) ANNUAL REPORT 2011 35

JUNE BRIEFING BY JUNE SESI BERINTERAKSI 1 MINISTRY OF DOMESTIC 22 BERSAMA ORGANISASI WEDNESDAY TRADE, COOPERATIVES & WEDNESDAY PERNIAGAAN, KUANTAN ABM in collaboration with Bank Negara Malaysia CONSUMERISM (KPDNKK) continued to organize its series of Sesi Berinteraksi Bersama Organisasi Perniagaan, this year in Kuantan, ON “UNIFIED Pahang. The half-day dialogue proved to be fruitful, as it presented an excellent opportunity for Small and Medium Enterprise (SME) organizations, other relevant business MALAYSIA SALE” organizations and representatives of the financial services industry to exchange ideas, and feedback for better PROJECT collaboration. The response was very encouraging with more than A briefing was held by KPDNKK to ABM’s member banks 90 participants from all over Pahang such as Bentong, on the “Unified Malaysia Sale” project. The objective Temerloh, Mentakab and Triang taking part. Thirteen of the project was to bring together all sectors of the member banks with commercial presence in Pahang economy, including the financial services sector in an turned up to show their full support while prominent annual event, by showcasing the discounts, promotions business organizations in the region including SMI and incentives offered by the various retail and service Association of Pahang, Malaysian International Chamber sectors. of Commerce and Industry (MICCI), Malaysian Timber Industry Board, Kuantan Chinese Chamber of Commerce and Industry as well as Pahang Indian Chamber of Commerce & Industry sent representatives. JULY TH To ensure that the participants were kept abreast of the 37 ABS/ABM wide spectrum of financing options available for their businesses, Bank Negara Malaysia, SME Corporation 16 ANNUAL GOLF Malaysia, Credit Guarantee Corporation Malaysia Berhad SATURDAY (CGC) and Malaysian Green Technology Corporation TOURNAMENT (GreenTech) were on hand to give presentations.

The 37th annual golf tournament between ABM and The Association of Banks in Singapore (ABS) was held at the beautiful Sentosa Golf Club.

Hosted by ABS this year, more than 65 bankers from the two countries participated in the team event for the challenge trophy. Started since the 1970s, the friendly game has successfully brought bankers from both sides of the causeway together in the spirit of friendship, teamwork and dedication. 36 THE ASSOCIATION OF BANKS IN MALAYSIA CALENDAR OF EVENTS (Cont’d)

CALENDAR OF EVENTS (Cont’d)

JULY AUGUST BRIEFING ON 20-21 12 1-INNOCERT WEDNESDAY - THURSDAY FRIDAY

ABM organized a briefing on 1-InnoCERT by officials from SIRIM to enable member banks to better understand 8TH ANNUAL MEETING the certification process and criteria for SMEs to qualify AND CONFERENCE OF for this certification. APEC FINANCIAL INSTITUTIONS DEALING WITH SMES, NAYARIT, MEXICO ABM together with a senior representative from Affin Bank attended the 8th Annual Meeting and Conference of APEC Financial Institutions Dealing with SMEs themed SEPTEMBER “Challenges and Current Trends in Financial Programs PERSIDANGAN for SMEs”. 29 PERKHIDMATAN THURSDAY KEWANGAN DAN PENGGUNA SERTA MAJLIS PELANCARAN BULAN KEWANGAN BERHEMAT 2011 ABM participated in an event organized by the Federation of Malaysian Consumers Associations (FOMCA) in conjunction with the launch of Prudential Financial Month in October at the national level with the theme “Financial Responsibility Begins With Me”. A brief As one of the Signatory Members that signed the introduction on the history, structure and objectives of Memorandum of Understanding in 2003, the Malaysian ABM was presented to the audience. ABM also shared its delegation briefed the other signatories with regard key initiatives in 2011 which mainly focus on the banking to the country’s recent plans on SME development and public, as well as other key stakeholders. financing. It was pointed out that Malaysia had launched several financial and guarantee schemes to assist the SMEs in getting better access to financing for their business activities.

The Philippines was showcased as the next host for the 9th Annual Meeting and Conference of APEC Financial Institutions Dealing with SMEs in 2012. LIST OF PRESS RELEASESCALENDAR OF EVENTS (Cont’d) ANNUAL REPORT 2011 37

OCTOBER MEETING WITH OCTOBER SME SEMINAR IN 4 HANWHA GROUP 13 CONJUNCTION WITH TUESDAY THURSDAY

Hanwha Group paid a courtesy visit to ABM to gain M2K, SUNGAI PETANI, KEDAH insights on the general banking industry in Malaysia. Hanwha Group is one of South Korea’s top ten ABM organized a SME Seminar in Sungai Petani, Kedah conglomerates with diversified holdings in various in conjunction with Minggu Kesedaran Kewangan (M2K) sectors including retail, construction and the financial 2011, an annual event jointly organized, this year by Bank services industry. Negara Malaysia, the Securities Commission, Financial Mediation Bureau, Perbadanan Insurans Deposit Malaysia and Agensi Kaunseling dan Pengurusan Kredit.

OCTOBER Held at the Concourse, Village Mall, more than 120 SESI BERINTERAKSI participants, comprising mostly business owners and entrepreneurs from Sungai Petani, Alor Setar, Kulim and 13 BERSAMA ORGANISASI the vicinity attended the SME Seminar. THURSDAY PERNIAGAAN, SUNGAI PETANI, KEDAH ABM in collaboration with Bank Negara Malaysia, organized a dialogue with business organizations in the state of Kedah at Swiss Inn Sungai Petani. The interactive session served to enable parties to have a candid discussion on issues faced by SMEs, particularly those in the region, and to strengthen the communication channel between SMEs and bankers. More than seventy bankers Over the course of the morning and afternoon sessions, and representatives from the business chambers and attendees had the opportunity to listen to presentations by associations attended the session. Bank Negara Malaysia, SME Corporation Malaysia, CGC, GreenTech, ABM and its member banks. Topics covered included practical tips on cash-flow management, business loan applications, tackling foreign exchange risks and the various alternative avenues of financing such as SME funds.

ABM also took the opportunity to announce the introduction of a standardized template for a Customer Service Charter for commercial banks which is aimed at underscoring their commitment to deliver a consistent high standard of customer service. A collaborative effort between ABM and its members, the Customer Service Charter is yet another initiative by the commercial banking sector to improve efficiency and to enhance accountability towards consumerism. Most of ABM’s member banks have posted their Customer Service Charters either on their websites and/or banking halls. 38 THE ASSOCIATION OF BANKS IN MALAYSIA CALENDAR OF EVENTS (Cont’d)

CALENDAR OF EVENTS (Cont’d)

OCTOBER OCTOBER DIALOGUE WITH 17-18 28 BAR COUNCIL MONDAY - TUESDAY FRIDAY

A dialogue session was held with the banks’ Heads of ASEAN BANKERS Legal and the Bar Council to address issues raised by both bankers and lawyers relating to the commercial ASSOCIATION’S STUDY VISIT banking sector. All issues raised were discussed and clarified during the TO BRUSSELS, BELGIUM session. ABM as the chair of the Permanent Committee on ASEAN Inter-Regional Relations took the cue from last year’s ASEAN Banking Council meeting themed, “Towards One ASEAN Market – Enhancing and Strengthening the Collaboration among ASEAN Countries”. It was agreed that Brussels be selected as the venue for this year’s study visit to learn from the European Union’s experience in creating a single market for banking and financial services.

Thirteen delegates comprising senior bankers from Singapore, Vietnam and Malaysia participated in the two- day study tour. The primary purpose of the study tour was to build and foster inter-regional relations and close At its scenic headquarters, the SWIFT team presented on cooperation with Belgian banks, industry associations and the various aspects of the payment systems in Europe. members of the banking and wider financial services. The delegation visited the European Commission’s Visits to Febelfin (the Belgian Association of Banks) and Directorate General Internal Market and Services where two of its member banks, namely BNP Paribas Fortis they were given a detailed briefing on the integration of and ING Belgium provided an excellent overview of the capital markets and financial services in the Eurozone. financial landscape in both Belgium and the Eurozone as well as the issues and challenges facing the respective The feedback for the study tour from the participants was banking sectors. positive as it had benefitted them with both the knowledge and insight to the European banking and financial markets. The study tour also served as a platform to promote better communication and sharing of information between ASEAN banks and the financial services sector in Belgium and the Eurozone. CALENDAR OF EVENTS (Cont’d) ANNUAL REPORT 2011 39

NOVEMBER MEETING WITH NOVEMBER 41ST ASEAN 10 COMMERCIAL CRIME 17-18 BANKING THURSDAY INVESTIGATION THURSDAY - FRIDAY COUNCIL MEETING DEPARTMENT (CCID) A dialogue session was held with the CCID to address This year, the annual ASEAN Banking Council Meeting issues relating to fraud cases and to share on the latest was hosted by the Lao Bankers’ Association on behalf of fraud modus operandi with the objective of combating the ASEAN Bankers Association (ABA). As a member of such fraudulent activities. ABA, ABM participated in the two-day event.

During the dialogue, it was agreed that a taskforce More than 150 delegates from ASEAN countries shared comprising members of CCID and relevant officers of their views and exchanged ideas on banking issues as ABM’s member banks be established. The envisaged scope of the taskforce would include establishing a well as areas for further collaboration between the ten dedicated channel of communication between the police National Banking Associations. and the banks for speedier actions to be taken against fraudsters, developing clear guidelines and timeframe The Malaysian contingent comprised representatives from on reporting and handling of cases, and recommending Maybank, Alliance Bank, Institute of Bankers Malaysia preventive measures that can be taken by bank customers (IBBM) and ABM. and banks based on analysis of cases and modus operandi of the fraudsters.

NOVEMBER FORUM WITH DECEMBER MEETING WITH 14 MALAYSIAN 7 REAL ESTATE AND HOUSING MONDAY INSTITUTE OF WEDNESDAY DEVELOPERS’ ASSOCIATION ACCOUNTANTS (MIA) MALAYSIA (REHDA)

ABM organized a forum between its member banks and The member banks of ABM and REHDA held a dialogue MIA to discuss issues relating to banks’ audit confirmation session to discuss issues in connection with Build-Then- process for its customers. Concerns from both the auditors Sell (BTS) projects. At the dialogue, ABM reaffirmed that and bankers were discussed and the meeting managed to its members would continue to provide financing for BTS solve some of the highlighted issues. There will be further projects that are viable. discussions in the near future between banks and auditors in order to develop a better working relationship. 40 THE ASSOCIATION OF BANKS IN MALAYSIA LIST OF PRESS RELEASES

LIST OF PRESS RELEASES Issued by ABM in 2011

APRIL JANUARY JULY 19 14 21

Credit Card Alerts by Credit Card Active Involvement Envisaged by Issuers Not Bank Negara BNP Paribas Malaysia Berhad is The Commercial Banks in the Financial Association of Banks in Malaysia’s Capability Programme Newest Member APRIL

JANUARY 14 OCTOBER

Credit Card Delivery Options Continually 31 Reviewed for Better Security 13

Floods in Segamat and Labis - MAY Commercial Banks Launch Customer Banks Forced to Close Today Service Charter 25 FEBRUARY OCTOBER The Association of Banks in Malaysia: In Response to Article in Titled “Banks 2 Not Keen on Funding SMEs, says Association” 21 JUNE Update on Bank Closure Owing to The Association of Banks in Malaysia: Floods in Segamat and Labis In response to Letters–to–Editor on 21 Updating of Passbooks

Key Material for The Association of Banks in Malaysia’s PARTNER Initiative Now MARCH NOVEMBER Available in Bahasa Malaysia and Mandarin

3 JUNE 14

Commercial Banks Pledge Full Mizuho Corporate Bank (Malaysia) Support to Assist Customers 22 Berhad Joins The Association of Affected by Recent Floods Banks in Malaysia The Association of Banks in Malaysia and Bank Negara Malaysia Hold Dialogue with Business Organizations in Kuantan, Pahang

MARCH NOVEMBER

JUNE 18 27 18 Commercial Bank Card Issuers Commercial Banks’ Policies and Will Consider Individual Financial The Association of Banks in Malaysia Practices Already Largely in Line Circumstances for New Credit Card Welcomes Sumitomo Mitsui Banking with the Guidelines on Responsible Eligibility Requirements Corporation Malaysia Berhad as its Financing 24th Member

Note: Please refer to our website at www.abm.org.my for full contents of the press releases. ABM STATE SUB-COMMITTEES ANNUAL REPORT 2011 41

ABM STATE SUB-COMMITTEES

PERLIS

KEDAH SABAH

PENANG KELANTAN TERENGGANU PERAK SARAWAK

PAHANG SELANGOR FEDERAL TERRITORY

NEGERI SEMBILAN

MELAKA JOHOR

Tan Guan Leong Megat Zaidi Megat Mokhtar PENANG/KEDAH/PERLIS United Overseas Bank (Malaysia) Bhd Public Bank Berhad Goay Yeap Siang Treasurer Auditor Regional Director, Penang/Kedah/Perlis Khoo Gaik Hong Aphan Tri Community Distribution Public Bank Berhad Alliance Bank Malaysia Berhad Community Financial Services Auditor Committee Member 1st Floor, Plaza MWE 8, Farquhar Street Evelyn Goh Mohd Azrul Abdul Rahman 10200 Penang Standard Chartered Bank Malaysia CIMB Bank Berhad Berhad Committee Member Tel : 604-263 8841 Auditor Fax : 604-264 4739 Lai Hooi Lu KEDAH Hong Leong Bank Berhad Committee Member PENANG Azhadi bin Ahmad Goay Yeap Siang Malayan Banking Berhad Malayan Banking Berhad Saifullizan Ghazali Chairman HSBC Bank Malaysia Berhad Chairman Committee Member Kalaiselvi M Liew Chee Cheang Affin Bank Berhad CIMB Bank Berhad Choy Meei Jye Secretary OCBC Bank (Malaysia) Berhad Deputy Chairman Committee Member Chow Tow Heng Christopher Looi United Overseas Bank (Malaysia) Bhd The Royal Bank of Scotland Berhad Lian Su Ching Treasurer RHB Bank Berhad Secretary Committee Member Rosli Omar Soon Chee Beng AmBank (M) Berhad Hong Leong Bank Berhad Wong Kang Yang Auditor Standard Chartered Bank Malaysia Assistant Secretary Berhad Committee Member 42 THE ASSOCIATION OF BANKS IN MALAYSIA ABM STATE SUB-COMMITTEES (Cont’d)

ABM STATE SUB-COMMITTEES (Cont’d)

Chris Lu Koon Wing PERLIS OCBC Bank (Malaysia) Berhad Hazri Ismail JOHOR/MELAKA Committee Member Md Gharif bin Haji Talib Malayan Banking Berhad Regional Director, Johor/Melaka Chairman Ng Boon Kem Community Distribution Community Financial Services Mohd Asri Mohd Zain Public Bank Berhad EON Bank Berhad (as it then was) Committee Member Level 8, Office Tower Secretary Johor Bahru City Square Loh Soon On 108, Jalan Wong Ah Fook Saadat bt Haphas RHB Bank Berhad 80000 Johor Bahru, Johor Hong Leong Bank Berhad Committee Member Tel : 607-219 3630 Treasurer Fax : 607-224 4939 Lee Jiun Han Standard Chartered Bank Malaysia Berhad JOHOR PERAK Committee Member Md Gharif bin Haji Talib Mohd Zaini bin Aris Malayan Banking Berhad Regional Director, Perak Tan Guan Leong Chairman Community Distribution United Overseas Bank (Malaysia) Bhd Community Financial Services Committee Member Shahar Abd Rashid 3rd Floor, 194-206 Malayan Banking Berhad Jalan Sultan Idris Shah Secretary 30000 Ipoh, Perak Tel : 605-254 5818 FEDERAL TERRITORY Maniza Mohd Abu Fax : 605-253 8366 Haji Yusoff Ghani Affin Bank Berhad Regional Director, Committee Member Federal Territory PERAK (until 14 February 2012) Khoo Suk Hung Mohd Zaini bin Aris Alliance Bank Malaysia Berhad Malayan Banking Berhad Lai Keng Thing Committee Member Chairman Acting Regional Director, Federal Territory Shaiful Bahri Mohd Yaacob Abdul Rahim bin Mohd Arif (from 15 February 2012) AmBank (M) Berhad Malayan Banking Berhad Community Distribution Committee Member Secretary Community Financial Services Level 6, Tower A Ng Teck Lee Sherine Lee Guat Tin Dataran Maybank Bangsar Bangkok Bank Berhad Affin Bank Berhad 1, Jalan Maarof Committee Member Committee Member 59200 Kuala Lumpur Tel : 603-2295 8662 Chua Sher Yan Lim Kim Suan Fax : 603-2283 1186 Bank of China (Malaysia) Berhad Alliance Bank Malaysia Berhad Committee Member Committee Member Ang Ee Tiam Beh Leong Joo SELANGOR/ CIMB Bank Berhad AmBank (M) Berhad Committee Member Committee Member NEGERI SEMBILAN Tuan Mohd Zeinal Annual bin Wong Siew Fong Tuan Noor Mohammad Harith Abdullah Citibank Berhad Regional Director, CIMB Bank Berhad Committee Member Committee Member Selangor/Negeri Sembilan (from 2 January 2012) Cynthia Chin Oi Kim Community Distribution Heah Hock Hin Hong Leong Bank Berhad Community Financial Services Hong Leong Bank Berhad Committee Member Committee Member Level 6, 10, Persiaran Perbandaran Seksyen 14, 40000 Shah Alam Yee Fook Seng Lee Eng Khen Selangor OCBC Bank (Malaysia) Berhad HSBC Bank Malaysia Berhad Tel : 603-5512 1754 Committee Member Committee Member Fax : 603-5511 8171 ABM STATE SUB-COMMITTEES (Cont’d) ANNUAL REPORT 2011 43

Peter Cheong Kwok Liong Goh Wee Lei Ahmad Fauzi bin Omar Shukri Public Bank Berhad OCBC Bank (Malaysia) Berhad Affin Bank Berhad Committee Member Committee Member Committee (Government)

Ahmad Zaini bin Sofian Lee Kee Chuan Chan Boon Seng RHB Bank Berhad Public Bank Berhad Alliance Bank Malaysia Berhad Committee Member Committee Member Committee (Government)

Asmadi Jasin Wan Noriani Wan Hasan Robert Foo Kit Sun Standard Chartered Bank Malaysia RHB Bank Berhad Public Bank Berhad Berhad Committee Member Committee (Non-Government) Committee Member Cindy Yeoh Yee Lien Thong Oi Chyn Lai Swee Kim Standard Chartered Bank Malaysia Standard Chartered Bank Malaysia The Bank of Nova Scotia Berhad Berhad Berhad Committee Member Committee Member Committee (Non-Government)

Teoh Chong Meng Yeow Kheng Leh Zulrani Yan United Overseas Bank (Malaysia) Bhd United Overseas Bank (Malaysia) Bhd Hong Leong Bank Berhad Committee Member Committee Member Committee Member

Bonnie Lim MELAKA HSBC Bank Malaysia Berhad Md Gharif bin Haji Talib PAHANG/KELANTAN/ Committee Member Malayan Banking Berhad Chairman TERENGGANU Tuan Mohd Zeinal Annual bin Nazri Othman Tuan Noor RHB Bank Berhad Haji Mahadzir Mohamad Committee Member Malayan Banking Berhad Regional Director, Secretary Pahang/Kelantan/Terengganu (until 31 December 2011) Liew Chai Kar United Overseas Bank (Malaysia) Bhd Alex Lee Boon Hak Haji Abdul Halim Lehan Committee Member Affin Bank Berhad Regional Director, Committee Member Pahang/Kelantan/Terengganu (from 15 January 2012) KELANTAN Khoo Suk Hung Che Hassan Che Muhammad Community Distribution Alliance Bank Malaysia Berhad Malayan Banking Berhad Community Financial Services Committee Member Chairman 1st Floor, 67-69, Jalan Tun Ismail 25000 Kuantan, Pahang Nazri bin Somail Tuen Fong Meay Tel : 609-516 1111 AmBank (M) Berhad HSBC Bank Malaysia Berhad Fax : 609-513 5387 Committee Member Secretary

Rashid bin Ibrahim PAHANG Wan Zainal Alam Ismail CIMB Bank Berhad Haji Abdul Halim Lehan CIMB Bank Berhad Committee Member Malayan Banking Berhad Treasurer Chairman Sim Yeo Kim Mohd Zaidi Janah Citibank Berhad Tengku Jamil Iklil bin Tengku Hussin CIMB Bank Berhad Committee Member CIMB Bank Berhad Committee Member Secretary Bong Yaw Ming Ong Pang Ming EON Bank Berhad (as it then was) Mohd Nawi bin Mohd Yusof OCBC Bank (Malaysia) Berhad Committee Member AmBank (M) Berhad Committee Member Assistant Secretary J. Saradaran Pillai Ameena Beevi Mohamed Saleh HSBC Bank Malaysia Berhad Wong Suei Tah United Overseas Bank (Malaysia) Bhd Committee Member OCBC Bank (Malaysia) Berhad Committee Member Treasurer 44 THE ASSOCIATION OF BANKS IN MALAYSIA ABM STATE SUB-COMMITTEES (Cont’d)

ABM STATE SUB-COMMITTEES (Cont’d)

TERENGGANU SABAH SARAWAK Hasnee bin Husain Jattry Abie @ Jeffry Mohd Ali Nasir Khan bin Istiar Hussain Khan Malayan Banking Berhad Regional Director, Sabah Regional Director, Sarawak Chairman Community Distribution Community Distribution Community Financial Services Community Financial Services Wan Nora bt Wan Ibrahim 2nd Floor, Maybank Building 4th Floor, Crown Towers Affin Bank Berhad Lrg Kemajuan, Karamunsing 88, Jalan Pending Secretary 88000 Kota Kinabalu, Sabah 93450 Kuching, Sarawak Tel : 6088-217 013 Tel : 6082-346 281 Talahat bin Omar Fax : 6088-234 743 Fax : 6082-342 529 Public Bank Berhad Sports Committee SABAH SARAWAK Mohammad Fatin bin Ahmed Jattry Abie @ Jeffry Mohd Ali Nasir Khan bin Istiar Hussain Khan Alliance Bank Malaysia Berhad Malayan Banking Berhad Malayan Banking Berhad Social Committee President Chairman

Norlina Ros bt Hashim Lo Mei Hwa Chua Ko Onn AmBank (M) Berhad RHB Bank Berhad Public Bank Berhad Committee Member Secretary Secretary

Haji Ismail bin Khatib Irene Chung David Ling Ee Kuong CIMB Bank Berhad Alliance Bank Malaysia Berhad CIMB Bank Berhad Committee Member Treasurer Treasurer

Azizulrahim bin Ahmad Zambri Lo Chee Fui @ Felix Lo Patrick Lau Sie Kong Hong Leong Bank Berhad Affin Bank Berhad Hong Leong Bank Berhad Committee Member Committee Member Committee Member

Jayne Puan Gek Cheng Laudin Sundang Loo Siong Ching HSBC Bank Malaysia Berhad CIMB Bank Berhad HSBC Bank Malaysia Berhad Committee Member Committee Member Committee Member

Wan Hazmanor bin Wan Harun Liew Chee Yuen Yong Kin Leng Public Bank Berhad HSBC Bank Malaysia Berhad RHB Bank Berhad Committee Member Committee Member Committee Member

Aminudin bin Mohamad Napiah Chieng Yew Hoon Iris Ngui RHB Bank Berhad Public Bank Berhad Standard Chartered Bank Malaysia Committee Member Committee Member Berhad Committee Member

Jean Si Poi Ne United Overseas Bank (Malaysia) Bhd Committee Member MEMBER BANKS ANNUAL REPORT 2011 45

MEMBER BANKS (in accordance to Chairmanship and in alphabetical order of Member Banks) as at 1 April 2012

Malayan Banking Berhad HSBC Bank Malaysia Berhad (Chairman Bank)

Industrial and Commercial Bank Affin Bank Berhad of China (Malaysia) Berhad

Alliance Bank J.P. Morgan Chase Bank Berhad Malaysia Berhad

Mizuho Corporate Bank AmBank (M) Berhad (Malaysia) Berhad

Bangkok Bank Berhad OCBC Bank (Malaysia) Berhad

Bank of America Public Bank Berhad Malaysia Berhad

Bank of China RHB Bank Berhad (Malaysia) Berhad

Bank of Tokyo-Mitsubishi Standard Chartered Bank UFJ (Malaysia) Berhad Malaysia Berhad

BNP Paribas Sumitomo Mitsui Banking Malaysia Berhad Corporation Malaysia Berhad

CIMB Bank Berhad The Bank of Nova Scotia Berhad

Citibank Berhad The Royal Bank of Scotland Berhad

Deutsche Bank United Overseas Bank (Malaysia) Berhad (Malaysia) Bhd

Hong Leong Bank Berhad 46 THE ASSOCIATION OF BANKS IN MALAYSIA DIRECTORY OF ABM MEMBERS

DIRECTORY OF ABM MEMBERS (in accordance to alphabetical order of Member Banks)

Director, Consumer Banking AFFIN BANK BERHAD Idris bin Abd Hamid MANAGEMENT 17th Floor, Menara AFFIN Group Chief Executive Officer Sng Seow Wah 80, Jalan Raja Chulan Director, Treasury 50200 Kuala Lumpur Tan Kok Toon Group Chief Operating Officer Tel : 603-2055 9000 Raymond Leung Chun-Kow Hotline : 603-5522 3000 (Call Centre) BUSINESS SUPPORT UNITS 1-800-88-3883 (CareLine) Executive Director, Operations Shariffudin bin Mohamad Group Chief Financial Officer Fax : 603-2031 4721 Eric Lee Eng Leong E-mail : [email protected] Chief Recovery Specialist, Website : www.affinbank.com.my Group Chief Risk Officer Special Asset Management SWIFT Code : PHBMMYKL Pang Choon Han Dato’ Mohamad Aslam Khan bin Gulam Hassan Head, Consumer Banking BOARD OF DIRECTORS Ronnie Lim Kheng Swee Chairman Group Chief Risk Officer, Risk Management Gen Tan Sri Dato’ Seri Ismail bin Head, SME Banking Kasinathan a/l T. Kasipillai Haji Omar (Rtd) Steven Kenneth Miller Chief Financial Officer, Finance Directors Head, Wholesale Banking Ee Kok Sin Dato’ Zulkiflee Abbas bin Abdul Choo Joon Keong Hamid (until 31 October 2011) Group Chief Internal Auditor Tan Sri Dato’ Lodin bin Wok Head, Financial Markets Khatimah binti Mahadi Kamaruddin Yeo Chin Tiong Dr Raja Abdul Malek bin Raja Chief Human Resource Officer Jallaludin Head, Alliance Investment Nor Rozita binti Nordin Vice Admiral Tan Sri Dato’ Seri Management Berhad Ahmad Ramli bin Mohd Nor (Rtd) Yong Yit Hin (until 29 September 2011) Chief Corporate Strategist Dato’ Sri Abdul Aziz bin Abdul Nazlee bin Khalifah Chief Executive Officer, Alliance Rahman Aubrey Li Kwok-Sing Investment Bank Berhad Stephen Charles Li Rafidz Rasiddi (until 15 August 2011) ALLIANCE BANK MALAYSIA Mohd Suffian bin Haji Haron Chief Executive Officer, Alliance Tan Sri Dato’ Seri Mohamed Jawhar BERHAD Islamic Bank Berhad 3rd Floor, Menara Multi-Purpose bin Hassan (from 1 November 2011) Haji Yahya Ibrahim Brian David Li Man-Bun (Principal/ Capital Square 8 Alternate Director to Aubrey Li Jalan Munshi Abdullah Head, Corporate Strategy & Kwok-Sing) (until 17 April 2011) 50100 Kuala Lumpur Development Gary Cheng Shui Hee (Principal/ Tel : 603-2694 8800 Amarjeet Kaur Alternate Director to Aubrey Li Fax : 603-2694 6200 Kwok-Sing) (from 18 April 2011) E-mail : [email protected] Group Chief Credit Officer Lee Chor Kee (Principal/Alternate Website : www.alliancebank.com.my Andrew Chow Thim Kwong Director to Stephen Charles Li) SWIFT Code : MFBBMYKL (from 18 April until 15 August 2011) Chief Internal Auditor Leong Sow Yoke Managing Director/ BOARD OF DIRECTORS Chief Executive Officer Chairman Head, Group Human Resource Dato’ Zulkiflee Abbas bin Dato’ Thomas Mun Lung Lee Chew Siew Suan Abdul Hamid Directors Group Company Secretary Company Secretary Sng Seow Wah Lee Wei Yen Nimma Safira binti Khalid Haji Megat Dziauddin bin Megat Azizah binti Shukor (until 11 January Mahmud 2012) Phoon Siew Heng Kung Beng Hong Tan Yuen Fah MANAGEMENT Zakaria bin Abd Hamid BUSINESS UNITS Ou Shian Waei Kuah Hun Liang Director, Business Banking Chua Eng Kee Amirudin bin Abdul Halim DIRECTORY OF ABM MEMBERS (Cont’d) ANNUAL REPORT 2011 47

General Affairs AMBANK (M) BERHAD BANGKOK BANK BERHAD Michelle Khoo Sheau Feuan 22nd Floor, Bangunan AmBank Group 105, Jalan Tun H S Lee 55, Jalan Raja Chulan 50000 Kuala Lumpur 50200 Kuala Lumpur Tel : 603-2173 7200 BANK OF AMERICA Tel : 603-2036 2633 Fax : 603-2173 7300 Fax : 603-2031 6453 E-mail : [email protected] MALAYSIA BERHAD Email : - Website : www.bangkokbank.com.my Wisma Goldhill Website : www.ambankgroup.com SWIFT Code : BKKBMYKL Jalan Raja Chulan SWIFT Code : ARBKMYKL 50200 Kuala Lumpur BOARD OF DIRECTORS Tel : 603-2032 1133 BOARD OF DIRECTORS Chairman Fax : 603-2031 9087 Chairman Staporn Kavitanon Email : [email protected] Tan Sri Azman Hashim (deceased 1 February 2012) Website : www.bankofamerica.com/my/ SWIFT Code : BOFAMY2X Directors Directors Tun Mohammed Hanif bin Omar Rushda Theeratharathorn BOARD OF DIRECTORS Tan Sri Datuk Clifford Francis Herbert Toh Chong Chairman Dato’ Gan Nyap Liou @ Gan Yap Liow Professor Dato’ Ruslan Khalid Richard David Maloney Jr Chin Yuen Yin Chris Chia Woon Liat Cheah Tek Kuang Robert Loke Tan Cheng Executive Director Ashok Ramamurthy Tracy Ong Guat Kee SENIOR MANAGEMENT SENIOR MANAGEMENT Chief Executive Officer Directors Chief Executive Officer Robert Loke Tan Cheng Tan Sri Dato’ IR (DR) Wan Abdul Ashok Ramamurthy Rahman bin Wan Yaacob Chief Operating Officer Dato’ Chew Kong Seng Deputy Group Managing Director Chaiwat Suvanasingha Henry Pelaez Datuk Mohamed Azmi bin Mahmood Arthur Hu Koon Phei HEADS OF DEPARTMENT HEADS OF DIVISION Operations (Credit Administration, MANAGEMENT Managing Director, Business Banking Trade Finance, Corresponding Credit Dato’ James Lim Cheng Poh Banking, Settlement & Information Choong Heng Theng Technology) Managing Director, Corporate & Amar Jauhari bin Abang Operations Institutional Banking Joanne Oh Phaik Ean Pushpa Rajadurai Business Banking Ng Wai Hoy Treasury Managing Director, Markets Division Rodzlin Abdul Rahman Yvonne Phe Kheng Peng Treasury Calbert Loh Wai Mun Human Resource Chief Human Resource Officer Anna Tan Lee Geng Fauziah Yacob Risk Management Kwan Kim Fai Finance Chief Information Officer Hee Wei Jean Charles Tan Keng Lock Human Resources Rebecca Khor Ying Ying Chief Risk Officer BANK OF CHINA Andrew Strain Kerr Budget & Planning Kaan Wai May (MALAYSIA) BERHAD Chief Internal Audit Ground,Mezzanine & 1st Floor Thein Kim Mon Chief Internal Auditor Plaza OSK Chew Boon Keong 25, Jalan Ampang Chief Operations Officer 50450 Kuala Lumpur Ross Neil Foden Compliance Tel : 603-2162 6633 Zainal Abidin bin Ahmad Zaighu Fax : 603-2161 4240 Senior General Manager, E-mail : [email protected] Transaction Banking Company Secretarial Website : www.boc.cn/malaysia/ Tan Chin Aun Loo Choon Keow SWIFT Code : BKCHMYKL 48 THE ASSOCIATION OF BANKS IN MALAYSIA DIRECTORY OF ABM MEMBERS (Cont’d)

DIRECTORY OF ABM MEMBERS (Cont’d) (in accordance to alphabetical order of Member Banks)

BANK OF CHINA Corporate Banking Department 3 BANK OF TOKYO- Leong Yuh Haw (MALAYSIA) BERHAD (Cont’d) BOARD OF DIRECTORS MITSUBISHI UFJ Operation 2 Department Adlin bin Abdul Razak Chairman (MALAYSIA) BERHAD Zheng Weiping Level 9-12, Menara IMC Accounts Department 8, Jalan Sultan Ismail Lee Sien Tuck Directors 50250 Kuala Lumpur Zheng Jingbo Tel : 603-2034 8000, 2034 8008 EDP System Development Gao Xingmao Fax : 603-2078 8870 Department Tan Siak Tee Email : [email protected] Ong Chin Kee Dato’ Ter Leong Yap Website : www.bk.mufg.jp/foreign/ malaysia/index.html MANAGEMENT SWIFT Code : BOTKMYKX BNP PARIBAS MALAYSIA Chief Executive Officer Zheng Jingbo BOARD OF DIRECTORS BERHAD Chairman Level 48A, Vista Tower Deputy Chief Executive Officer Lee Dang Fook The Intermark, 182 Jalan Tun Razak Liu Nengsheng 50400 Kuala Lumpur Managing Director Tel : 603-2179 8383 Deputy Chief Executive Officer Masato Nakamura Fax : 603-2179 8203 Xu Zanjun E-mail : - Non-Executive Directors Website : - Assistant Chief Executive Officer Takashi Morisaki SWIFT Code : BNPAMYKL Seet Meng Hui Jun Minamoto Tetsuya Takahashi General Manager, Corporate Banking BOARD OF DIRECTORS An Qi Chief Executive Officer Independent Directors Dayakrishna Vaidynatha Chetti Dato’ Hashim bin Dato’ Dr Md Salleh General Manager, Channel Dato Abdul Rahim bin Osman Development Chairman/Independent Li Qiusheng Non-Executive Director MANAGEMENT Dato’ Abdullah bin Mat Noh General Manager, Risk Management President/CEO Lim Seong Soon Masato Nakamura Non-Independent Non-Executive Directors Assistant General Manager, Executive Vice Presidents Jean Pierre Roger Beno Bernard Finance & Treasury Settlement Hideaki Yamashita Didier Raymond Marie Balme Cho Lai Kuan Abdul Khalil bin Abdul Hamid Independent Non-Executive Director Assistant General Manager, Internal HEADS OF DIVISION Halim Hj Din Audit SENIOR VICE PRESIDENT Chong Siew Chin MANAGEMENT Operations Unit Chief Executive Officer Director, Personal Banking Christopher Danker Dayakrishna Vaidynatha Chetti Han Jui Kwang Corporate Banking Department 4 Chief Operating Officer Director, Human Resource & Ravi Buchia Khairuddin Mohd Rawi Administration Michelle Chew Lee Lin Head of Fixed Income Human Resources Department Jamzidi Khalid Norsaida bt Mohd Said Chief Financial Officer SENIOR MANAGER Wong Poh Leng Planning & Coordination Department Michelle Deng Yuet Yan Head of Compliance Cheryl Tan Hooi Ling Corporate Banking Department 1 Foo See Hee DIRECTORY OF ABM MEMBERS (Cont’d) ANNUAL REPORT 2011 49

Company Secretary Head, Corporate Client Solutions/ HEADS OF DIVISION Datin Rossaya Mohd Nashir Deputy Chief Executive Officer, CIMB Head of Cash Management Investment Bank Kenny Tan SENIOR MANAGEMENT Kong Sooi Lin Head of Global Trade Services GROUP MANAGEMENT Head, Group Marketing and Alvin Ang COMMITTEE Communications Effendy Shahul Hamid Head of Structured Finance Group Managing Director/ Chan Siew Kien Chief Executive Officer Dato’ Sri Nazir Razak Head of Islamic Banking CITIBANK BERHAD Syed Alwi Deputy Chief Executive Officer, Menara Citibank Investment Banking/Chief Executive 165, Jalan Ampang Head of Treasury ALM Officer, CIMB Investment Bank 50450 Kuala Lumpur Ian Gan Dato’ Charon Wardini Mokhzani Tel : 603-2383 8585 Fax : 603-2383 6000 Senior Banker Deputy Chief Executive Officer, E-mail : - Tan Chong Hin Corporate Banking, Treasury and Website : www.citibank.com.my Markets SWIFT Code : CITIMYKL Head of Credit Risk Control Dato’ Lee Kok Kwan Tan Lan Fong BOARD OF DIRECTORS Deputy Chief Executive Officer and Jonathan Christian Larsen Head of Consumer Banking Sanjeev Nanavati CIMB BANK BERHAD Renzo Christopher Viegas Tan Sri Dato’ Hj Omar bin Ibrahim 5th Floor, Bangunan CIMB Dato’ Siow Kim Lun @ Siow Kim Lin Jalan Semantan, Damansara Heights Adviser, Investment Banking Agnes Liew Yun Chong 50490 Kuala Lumpur Dato’ Robert Cheim Dau Meng Terence Kent Cuddyre Tel : 603-2084 8888 Fax : 603-2093 9688 Country Head, Indonesia/President MANAGEMENT E-mail : [email protected] Director/Chief Executive Officer, CIMB Niaga Chief Executive Officer Website : www.cimbbank.com.my Sanjeev Nanavati SWIFT Code : CIBBMYKL Arwin Rasyid Country Head, Thailand/President/ Consumer Markets Head BOARD OF DIRECTORS Chief Executive Officer, CIMB Thai Fabio Fontainha Chairman Bank Independent Non-Executive Director Subhak Siwaraksa Country Chief Financial Officer Dato’ Zainal Abidin Putih Tang Wan Chee Country Head, Singapore/Chief Members Executive Officer, CIMB Bank, Country Risk Head Deputy Chairman Singapore Suresh Raman Non-Independent Non-Executive Mak Lye Mun Director Country Human Resource Head Dato’ Sri Nazir Razak Group Chief Financial Officer/Head, Aditya Mittal Group Strategy and Strategic Executive Director Investments Country Compliance Head Dato’ Sulaiman Mohd Tahir Kenny Kim Shova Pushparajah

Non-Independent Non-Executive Head, Group Islamic Banking/Chief Country Legal Counsel Director Executive Officer, CIMB Islamic Bank Lee Chee Ming Joseph Dominic Silva Badlisyah Abdul Ghani Country Operation & Technology Head Independent Non-Executive Directors Head, Group Information and Abhijit Kumta Datuk Dr Syed Muhamad Syed Operations Abdul Kadir Iswaraan Suppiah Country Corporate Affairs Head Dato’ Seri Yeap Leong Huat Sreejaya Menon Rosnah Kamarul Zaman Head, Group Corporate Resources Hamidah Naziadin Country Treasurer & Markets Head Stantley Tan 50 THE ASSOCIATION OF BANKS IN MALAYSIA DIRECTORY OF ABM MEMBERS (Cont’d)

DIRECTORY OF ABM MEMBERS (Cont’d) (in accordance to alphabetical order of Member Banks)

Card & Unsecured Lending Head Head of Operations Directors Anand Cavale Jeremy Lewis Kwek Leng Hai Datuk Kwek Leng San Mortgage Business Head Human Resources Dato’ Mohamed Nazim bin Abdul Lum Choong Yu Nor Azliza Abd Rahman Razak Choong Yee How Retail Banking Head HEADS OF DEPARTMENT Quek Kon Sean Elaine Fan Debt Capital Market Lim Lean See Raja Ali Raja Othman Tan Sri A. Razak bin Ramli Global Transaction Services Head Lim Beng Choon Noel Saminathan Corporate Treasury Sales Dato’ Syed Faisal Albar bin Syed A.R Jacqueline Ho Albar Global Banking Head Ho Heng Chuan Institutional Coverage Group MANAGEMENT Nik Azhar Abdullah Group Managing Director/ Local Commercial Bank Head Chief Executive Alfred Chan Global Rates Datuk Yvonne Chia Rohaizat Rahim Country Islamic Head Ahmad Shahriman Mohd Shariff HEADS OF DIVISION GFFX Chief Operating Officer, Kevin Yam Group Strategic Support Zulkiflee Hashim DEUTSCHE BANK Corporate Banking Coverage (MALAYSIA) BERHAD Axel Gross Chief Financial Officer Level 18-20, Menara IMC Sanjay Uppal 8, Jalan Sultan Ismail Cash Management Corporates 50250 Kuala Lumpur Karthiyani Ramalingam Chief Risk Officer Tel : 603-2053 6788 Justin Soong Jia Seng Fax : 603-2031 9822 Cash Management-FI E-mail : - Renee Lim Chief Operating Officer, Website : www.db.com/malaysia Group Consumer Banking SWIFT Code : DEUTMYKL Domestic Custody Services Moey Tan Jacqueline William Chief Operating Officer, BOARD OF DIRECTORS Trade Services Chairman Group Business Banking Wendy Ang Tun Mohamed Dzaiddin Haji Abdullah Peter Chow Ying Choon Compliance Directors Chief Operating Officer, Nadia Kamaruddin Dato’ Mohamed Nizam bin Abdul Razak Global Markets Dato’ Ahmad Johari bin Abdul Razak Hor Kwok Wai Ng Soon Lai @ Ng Siek Chuan Richard Anthony Yacenda Jr HONG LEONG BANK Chief Credit Officer, Stefan Ulrich Dietmar Boecker Consumer Banking Raymond Yeoh Cheng Seong BERHAD Leong Wai Mun Level 3, Wisma Hong Leong 18, Jalan Perak, 50450 Kuala Lumpur Chief Credit Officer, SENIOR MANAGEMENT Tel : 603-2164 2828 Wholesale Credit Chief Executive and Managing Fax : 603-2715 6363 Peter Tan Shu Teng Director E-mail : - Raymond Yeoh Cheng Seong Website : www.hlb.com.my Chief Special Assets Officer SWIFT Code : HLBBMYKL Janet Choo Kam Leng Chief Operating Officer Donna Chang BOARD OF DIRECTORS Chief Internal Auditor Chairman Lim Kim Seng Head Global Markets Tan Sri Quek Leng Chan Raymond Yeoh Cheng Seong Chief Information & Group Managing Director/ Technology Officer Head of Finance Chief Executive Wong Chee Kong Elaine Liew Yeh Yin Datuk Yvonne Chia DIRECTORY OF ABM MEMBERS (Cont’d) ANNUAL REPORT 2011 51

Chief Branch Customer Service & Head of Client Management, Non-Executive Directors Operations Officer Global Banking Tang Wei Richmond Liew Thian Ak Rajesh KP Zhao Guicai

Chief Branch Strategic Network Managing Director, Independent Directors Officer Strategic Business Development Dato’ Leong Sonny @ Leong Khee Alan Wee Mun Seng Datuk Richard Lee Seong Ong Ah Tin @ Ong Chee Kwee Acting Chief Risk Officer HSBC BANK MALAYSIA Edmund Pui MANAGEMENT Chief Executive Officer BERHAD Head of Human Resources Tian Fenglin 2, Leboh Ampang Uji Sherina Abdullah 50100 Kuala Lumpur Deputy Chief Executive Officers Tel : 603-2075 3000 Head of Compliance and Wei Xiaogang Fax : 603-2070 1146 Company Secretary Xie Shaoxiong Email : - Grace Tong Website : www.hsbc.com.my Deputy Chief Compliance Officer SWIFT Code : HBMBMYKL Head of Group Communications & Liau See Cheek Corporate Sustainability BOARD OF DIRECTORS Marlene Kaur Assistant CEO Chairman Lim Kok Hoong Head Of Marketing Peter Wong Tung Shun Abdul Sani bin Abdul Murad HEADS OF DIVISION Deputy Chairman and Chief Executive Country General Counsel Head, HR and Administration Officer Elsie Kok Li Kezhao Mukhtar Hussain Chief Technology and Services Head, Global Trade Finance Executive Director and Chief Officer Chen Yun Financial Officer James Gossip Baldev Singh Head, Global Market and Treasury Senior Manager Internal Audit Xu Hongtao Non-Executive Directors Chan Chow Loong Tan Sri Dato’ Sulaiman bin Sujak Head, Investment Banking Datuk Ramli bin Ibrahim Lim Kok Hoong Dato’ Henry Sackville Barlow Professor Emeritus Datuk Dr INDUSTRIAL AND Head, Corporate Banking Mohamad Ariff bin Abdul Kareem Lim Kok Fuat Ching Yew Chye COMMERCIAL BANK OF CHINA (MALAYSIA) Head, Commercial Banking SENIOR MANAGEMENT Lim Hsien Loong Deputy Chairman and BERHAD Chief Executive Officer Level 34C, Menara Maxis Head, Consumer Banking Mukhtar Hussain Kuala Lumpur City Centre Liu Tingting 50088 Kuala Lumpur Executive Director and Chief Tel : 603-2301 3399 Head, Risk Management Financial Officer Fax : 603-2301 3388 Chong Foo Lim Baldev Singh E-mail : icbcmalaysia@ icbcmalaysia.com.my Head, Internal Audit Managing Director, Website : www.icbcmy.com Kee Chin Teck Commercial Banking SWIFT Code : ICBKMYKL Andrew Grisdale Head, Legal and Compliance BOARD OF DIRECTORS Liau See Cheek Head of Retail Banking and Chairman Wealth Management Yi Huiman Head, Information Technology Lim Eng Seong Lin Pingfa Managing Director/ Head of Global Markets Chief Executive Officer Head, Finance and Settlement Piyush Kaul Tian Fenglin Zhong Xuejing 52 THE ASSOCIATION OF BANKS IN MALAYSIA DIRECTORY OF ABM MEMBERS (Cont’d)

DIRECTORY OF ABM MEMBERS (Cont’d) (in accordance to alphabetical order of Member Banks)

Head of Wholesale Operations Chua Seu Kee MANAGEMENT J.P. MORGAN CHASE BANK President & CEO Dato’ Sri Abdul Wahid Omar BERHAD Corp Customer Service Level 26, Menara Dion Tan Siew Liang Jalan Sultan Ismail Deputy President & 50250 Kuala Lumpur Group Chief Financial Officer Tel : 603-2270 4111 Dato’ Khairussaleh Ramli Fax : 603-2270 4110 MALAYAN BANKING (until 10 April 2012) E-mail : - BERHAD Deputy President & Website : www.jpmorganaccess.com.my 14th Floor, Menara Maybank Head, Community Financial Services SWIFT Code : CHASMYKX 100, Jalan Tun Perak Lim Hong Tat 50050 Kuala Lumpur Tel : 603-2070 8833 (General) BOARD OF DIRECTORS Deputy President & 1-300-88-8899 (Maybank Chairman Head, Global Wholesale Banking Group Customer Care) Kevin Wong Chee Wah Abdul Farid Alias Fax : 603-2711 3421 (Customer Feedback Management) Directors Group Chief Risk Officer E-mail : publicaffairs@maybank. Steven Ronald Clayton Dr John Lee Hin Hock Anthony Julian Cole com.my Website : www.maybank.com Tan Sri Dato’ Ahmad bin Mohd Don Head, Enterprise Transformation SWIFT Code : MBBEMYKL Christine Lau Souk Huan Services Faisal bin Ismail BOARD OF DIRECTORS Geoffrey Stecyk MANAGEMENT Chairman Head, Group Human Capital Chief Executive Officer Non-Independent Non-Executive Nora Abd Manaf Steven R. Clayton Director Tan Sri Dato’ Megat Zaharuddin Head, Islamic Banking & Chief Administrative Officer Megat Mohd Nor CEO, Maybank Islamic Berhad Alex Law Muzaffar Hisham Vice Chairman Head of Treasury Independent Non-Executive Director Acting President Director, Yong Eng Hwa Dato’ Mohd Salleh Haji Harun PT Bank Internasional Indonesia Tbk Rahardja Alimhamzah Treasury Services Non-Independent Executive Director/ (until 10 April 2012) Wong Hooi Ching President & CEO Dato’ Khairussaleh Ramli Dato’ Sri Abdul Wahid Omar (from 11 April 2012) Global Corporate Banking Steve Chen Independent Non-Executive Directors CEO, Maybank Singapore Tan Sri Datuk Dr Hadenan A.Jalil Pollie Sim Sio Hoong Compliance Dato’ Seri Ismail Shahudin Chan Yew Ling Dato’ Dr Tan Tat Wai CEO, Maybank Investment Bank Alister Maitland Berhad & Maybank Kim Eng Client Credit Management Cheah Teik Seng Tengku Dato’ Zafrul Tengku Abdul Leong Ket Ti Dato’ Johan Ariffin Aziz Datuk Mohaiyani Shamsudin HEADS OF DIVISION Head, Insurance and Takaful & CEO, Non-Independent Non-Executive Finance Maybank Ageas Holdings Berhad Mark Ling Directors Hans de Cuyper Zainal Abidin bin Jamal Priority Sector Dato’ Sreesanthan Eliathamby Chief Strategy & Goh Kee Boon (until 29 March 2012) Transformation Officer Michael Foong Seong Yew Global Technology Infrastructure General Counsel and Lau Kam Fatt Company Secretary Mohd Nazlan Mohd Ghazali Human Resources Francis Ong DIRECTORY OF ABM MEMBERS (Cont’d) ANNUAL REPORT 2011 53

Head of Compliance/Legal Head of Treasury Division MIZUHO CORPORATE BANK Shabreena Abdul Rahman Gan Kok Kim (until 30 July 2011) Ng Seow Pang (from 7 November (MALAYSIA) BERHAD Head of General Affairs/Human 2011) Level 27, Menara Maxis Resource Kuala Lumpur City Centre Mayumi Miyagawa Head of Investment Banking Division 50088 Kuala Lumpur Tan Ai Chin Tel : 603-2058 6881 Head of Information Technology Fax : 603-2058 6988 Khay Hock Ang Head of Transaction Banking Division E-mail : - Chuang Boon Kheng Website : - SWIFT Code : MHCBMYKA OCBC BANK (MALAYSIA) Head of Operations Division Lim Yau Seong BOARD OF DIRECTORS BERHAD Chairman/Non-Executive Director Menara OCBC Head of Technology Division Hiroshi Suehiro 18, Jalan Tun Perak Yeo Yew Seng 50050 Kuala Lumpur Non-Independent Non-Executive Tel : 603-2034 5034 Head of Internal Audit Division Director Fax : 603-2698 4363 Joseph Chan Fook Onn Akira Sugano E-mail : - Website : www.ocbc.com.my Head of Human Resource Managing Director/ SWIFT Code : OCBCMYKL Cheah Syn Yeam Chief Executive Officer Hiroyuki Yoshinari BOARD OF DIRECTORS Company Secretary Quah Boon Huat Chairman Independent Non-Executive Directors Tan Sri Dato’ Nasruddin bin Bahari Mohd Mokhtar bin Ghazali Dato’ Seri Talaat bin Husain Directors PUBLIC BANK BERHAD Chew Sun Teong, Jeffrey Menara Public Bank MANAGEMENT Ching Wei Hong 146, Jalan Ampang Managing Director/ David Conner (until 15 April 2012) 50450 Kuala Lumpur Chief Executive Officer David Wong Cheong Fook Tel : 603-2176 6000, 2176 6666, Hiroyuki Yoshinari Dr Raja Lope bin Raja Shahrome 2163 8888, 2163 8899 Soon Tit Koon Fax : 603-2163 9917 Deputy Chief Executive Officer Tan Siok Choo E-mail : customerservice@ Fumio Sakurai Lai Teck Poh publicbank.com.my Dato’ Ooi Sang Kuang (from 6 April Website : www.publicbank.com.my HEADS OF DIVISION 2012) SWIFT Code : PBBEMYKL Darren Tan Siew Peng (from 6 April Head of Corporate Banking I Koji Kawase 2012) BOARD OF DIRECTORS Samuel Tsien (from 15 April 2012) Chairman Head of Corporate Banking II Tan Sri Dato’ Sri Dr Teh Hong Piow Norsiah Hashim MANAGEMENT Director & Chief Executive Officer Co-Chairman Head of Risk Management Chew Sun Teong, Jeffrey Tan Sri Datuk Seri Utama Thong Yaw Shahriza Omar Hong Country Chief Risk Officer Head of Treasury Choo Yee Kwan Managing Director Satoshi Obinata Tan Sri Dato’ Sri Tay Ah Lek Chief Financial Officer Head of Operations Tan Fong Sang (until 31 March 2012) Executive Director Kazuya Sakata Teoh Yin Meng (from 1 April 2012) Dato’ Sri Lee Kong Lam

Head of Finance Head of Business Banking Division Non-Executive Directors Angie Soo Ong Eng Bin (from 24 April 2012) Dato’ Yeoh Chin Kee Dato’ Haji Abdul Aziz bin Dato’ Dr Omar Head of Islamic Finance Head of Consumer Financial Services Quah Poh Keat Tomohiro Seo Division Tang Wing Chew Sik Wan King, Charles Lai Wan (from 26 April 2012) Head of Internal Audit Rajan Ganapathy 54 THE ASSOCIATION OF BANKS IN MALAYSIA DIRECTORY OF ABM MEMBERS (Cont’d)

DIRECTORY OF ABM MEMBERS (Cont’d) (in accordance to alphabetical order of Member Banks)

Director, Property Division Managing Director, MANAGEMENT Sim Goay Chye RHB Insurance Berhad Managing Director Kong Shu Yin Tan Sri Dato’ Sri Tay Ah Lek Director, Banking Operations Division Patrick Lim Yoong Leng Managing Director, RHB Investment Executive Director Management Sdn Bhd Dato’ Sri Lee Kong Lam Director, Human Resource Division Sharifatul Hanizah Said Ali Nur Marlene Goh bt Abdullah Chief Operating Officer Director, Group Corporate Services Dato’ Chang Kat Kiam Deputy Director, Treasury Division Norazzah Sulaiman Lim Lye Ping (from 1 May 2012) HEADS OF DIVISION Director, Treasury and Transaction Senior General Manager, Deputy Director, HP Operations Services Secretariat Division Wong Man Hoe (from 1 May 2012) Michael Lim Kheng Boon Dato’ Chia Lee Kee Director, Retail Banking (Acting) Senior General Manager, RHB BANK BERHAD Vince Au Yoong See Weng PB Card Services & Support Head Office, Towers Two & Three Chong You Lin RHB Centre Director, Business Banking Jalan Tun Razak Amy Ooi Swee Lian Senior General Manager, Credit 50400 Kuala Lumpur Operations and Retail Loans Tel : 603-9287 8888 Director, Human Resource Marketing, Product Development & Fax : 603-9287 9000 Management (Acting) Trade Finance Email : - Azaharin Abd Latiff Sulaiman bin Abd Manap Website : www.rhb.com.my SWIFT Code : RHBBMYKL Head, Group Risk Management Senior General Manager, Patrick Ho Kwong Hoong Public Affairs Division Ab Razak bin Mohd Dali BOARD OF DIRECTORS Chief Internal Auditor Chairman Wong Yih Yin General Manager, Corporate Banking Tan Sri Azlan Zainol Chan Chew Fung Company Secretary Directors Azman Shah Md Yaman General Manager, Finance and Haji Khairuddin Ahmad Corporate Planning & Strategy Ong Seng Pheow Head, Credit Management Chang Siew Yen Choong Tuck Oon Mazlan Md Yusof Dato’ Mohd Ali Mohd Tahir General Manager, Knowledge & Abdul Aziz Peru Mohamed Head, Group Japanese Business Learning Dato’ Mohamed Khadar Merican Akira Miyama Koay Seok Khim Managing Director Head, Loan Recovery General Manager, Credit Johari Abdul Muid Azahar Hollis Abdullah Administration & Supervision Division Chan Kok Kwai, Eddie GROUP SENIOR MANAGEMENT Head, Operations Group Managing Director Ee Yew Chai General Manager, Information Kellee Kam Chee Khiong Technology Division Head, Information Technology Tan Teck Kong Managing Director, RHB Bank Berhad Ho Sin Kheong Johari Abdul Muid Director, Risk Management Division Head, Compliance Lim Then Fui Managing Director, RHB Islamic Bank V. Maslamani a/l Vatharajoo Berhad Group Chief Internal Auditor, Internal Haji Abd Rani Lebai Jaafar Head, Bank Finance (Acting) Audit Division Boey Wai Yee Chai Ming Kiat Officer in Charge, RHB Investment Bank Berhad/Director, Director, Security Division Corporate Banking Haji A Wahab bin A Raman Mike Chan Cheong Yuen DIRECTORY OF ABM MEMBERS (Cont’d) ANNUAL REPORT 2011 55

Chief Information Officer Head of Legal and Compliance STANDARD CHARTERED Arif Siddiqui Albert Tai

BANK MALAYSIA BERHAD Country Chief Risk Officer Head of Human Resources Menara Standard Chartered Jai Raj Batra Tracy Wong 30, Jalan Sultan Ismail 50250 Kuala Lumpur Head of Planning Tel : 603-2117 7777 Takeo Kaminaga Fax : 603-2711 6006 SUMITOMO MITSUI E-mail : - BANKING CORPORATION Head of Cash Department Website : www.standardchartered. Joanne Khoo com.my MALAYSIA BERHAD SWIFT Code : SCBLMYKX Level 51, Vista Tower The Intermark, 348, Jalan Tun Razak THE BANK OF NOVA BOARD OF DIRECTORS 50400 Kuala Lumpur Chairman Tel : 603-2168 1500 SCOTIA BERHAD Tan Sri Dato’ Mohd Sheriff Mohd Fax : 603-2168 1770 Menara Boustead Kassim E-mail : GeneralEnquiries@ 69, Jalan Raja Chulan my.smbc.co.jp 50200 Kuala Lumpur Executive Director Website : www.smbc.co.jp/global/ Tel : 603-2141 0766 Osman Tarique Morad malaysia/index.html Fax : 603-2141 2160 SWIFT Code : SMBCMYKL E-mail : bns.kualalumpur@ Non-Executive Directors scotiabank.com Neeraj Swaroop BOARD OF DIRECTORS Website : www.scotiabank.com.my Datuk Abu Hassan Kendut Non-Independent Executive Director/ SWIFT Code : NOSCMYKL Datuk Ishak Imam Abas CEO Datuk Seri Michael Yam Kong Choy Hitoshi Suyama BOARD OF DIRECTORS Karen Fawcett Directors Edward Martin Williams Non-Independent Non-Executive Dato’ Kok Wee Kiat Directors Geh Cheng Hooi MANAGEMENT Masayuki Shimura Rasool Khan Chief Executive Officer & Hiroshi Irie Dato’ Roger Tan Kim Hock Managing Director (deceased 20 March 2012) Osman Tarique Morad Independent Non-Executive Director Dato’ Thillainathan Ramasamy – Chairman Michele Kwok Chiu HEADS OF DIVISION Razman Hafidz bin Abu Zarim Country Head, Consumer Banking Independent Non-Executive Director MANAGEMENT Managing Director Tiew Siew Chuen Lim Choon Eng Rasool Khan Head of Global Markets Leon Koay Li Onn MANAGEMENT Director, Credit Solutions President/CEO Sivadas Menon Managing Director, Origination & Hitoshi Suyama Client Coverage, Wholesale Banking Senior Manager, Operations Saif Malik Deputy President Leong Soon Cheong Takeshi Futagami Chief Financial Officer HEADS OF DIVISION Raymond Wong Lai Loong Head of Treasury Atsushi Morimoto Director & Head of Commercial Branches Country Head, Human Resources Head of Business Promotion 1 Low Kok Ang Rahmat Roslan Hashim Kazunori Murakami Senior Relationship Managers Head of Compliance Head of Credit Risk Management Terence Chin Irene Tan Li Ching Chew Ae Hoh Shaleza Mohd Haniff

Country Head of Corporate Affairs Head of Cash Management Services Treasurer Norliza Kamaruddin Maszeri Maiseh Kenny Foong

Head of Internal Audit Stephen Chin 56 THE ASSOCIATION OF BANKS IN MALAYSIA DIRECTORY OF ABM MEMBERS (Cont’d)

DIRECTORY OF ABM MEMBERS (Cont’d) (in accordance to alphabetical order of Member Banks)

Executive Director BOARD OF DIRECTORS Country Head, Corporate Banking II THE ROYAL BANK OF Chairman Lim Jit Yang SCOTLAND BERHAD Wee Cho Yaw Level 1, Menara Maxis Executive Director Directors Kuala Lumpur City Centre Country Head, Corporate Banking I Wee Ee Cheong 50088 Kuala Lumpur Loong See Meng, Steven Tel : 603-2160 9888 Lee Chin Yong, Francis Abdul Latif bin Yahaya Fax : 603-2160 9993 Executive Director Chan Kok Seong E-mail : - Country Head, Technology & Datuk Abu Huraira bin Abu Yazid Website : www.rbs.my Operations SWIFT Code : ABNAMYKL SENIOR MANAGEMENT Lum Chee Onn BOARD OF DIRECTORS Chief Executive Officer Executive Director Chairman Chan Kok Seong Country Head, Bumiputera Business General (Rtd) Tan Sri Dato’ Mohd Banking Ghazali Seth Managing Director Mohd Fhauzi bin Muridan Country Head, Personal Financial Managing Director Services Managing Director Andrew Mark Sill Lam Sai Yoke, Kevin Country Head, Specialised Financing Ng Ling Tee, Steven Directors Managing Director Dato’ Jorgen Bornhoft Country Head, Global Markets & Executive Director Tan Sri Datuk Asmat Kamaludin Investment Management Country Head, Internal Audit Stephen Mckie Beh Soo Heng, Michael Ong Yee Ben

Company Secretary Executive Director Executive Director Chua Siew Chuan Country Head, Commercial Banking Country Head, Risk Management II Por Peng Seong, Alex Beh Wee Khee MANAGEMENT Executive Director Managing Director/Country Executive Executive Director Country Head, Finance & Corporate Andrew Mark Sill Head, Retail Technology & Operations Services Chan Shu Peng Chief Financial Officer Chief Operating Officer Quah Chei Jin, Albert Lim Yu Mei Executive Director Head, Wholesale/Treasury Executive Director Chief Financial Officer Technology & Operations Country Head, Business Banking Jeremy Loh Chun Choy Wan Chui Keng Leng, Raymond Acting Country Credit Risk Officer Executive Director Executive Director & Country Head Arief Ariyana Head, High Networth Banking Credit - Corporates & Financial Goh Cheng Ean Institutions Treasurer Tan Kok Soon, David Rozainol Bahari Executive Director Country Head, Commercial Banking I Executive Director Kan Wing Yin Country Head, Special Assets UNITED OVERSEAS BANK Management Executive Director Tan Mei Lin, Linda (MALAYSIA) BHD Head, Sales & Distribution , Personal Menara UOB Financial Services Executive Director Jalan Raja Laut Khoo Chock Seang Country Head, Credit – Retail 50350 Kuala Lumpur Wee Hock Kiong Tel : 603-2692 7722 Executive Director Fax : 603-2691 0281 Country Head, Transaction Banking Executive Director E-mail : [email protected] Lee Ean Chye, Andre Country Head, Credit - Middle Market Website : www.uob.com.my Low Choon Seong SWIFT Code : UOVBMYKL Executive Director Country Head, Human Resources Lee Voon Seng “This page is intentionally left blank”