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Supported by Special review in association with Urbos URBAN DESIGN ENVIRONMENTALLY SUSTAINABLE ★★ Urbos responds to the highest eco-design requirements, WINNER integrated in the arquitechtonic environment, Manufacturer of the Year maintaining a high level of performance www.caf.net 247-250_TAUT1406_CAF Advertorial.indd 4 13/05/2014 10:27 ‘LIGHT RAIL IS A SUCCESS STORY IN THE UK THAT NEEDS TO BE REPLICATED IN MORE CITIES’ “Light rail doesn’t always get the attention and recognition it deserves in this country,” UK Minister of State for Transport Baroness Susan Kramer told her audience at the Light Rail Awards in London on October 1. “So I’m delighted to be part of these awards, which truly recognise your hard work and achievements over the last 12 months.” Baroness Kramer argued that “there is a lot to celebrate in light rail” – with passengers and vehicle miles both having reached points higher than at any previous time in the modern era. Referring to extensions in Birmingham and Nottingham, improvements in Manchester – and the long-awaited opening of the new line in Edinburgh – the UK minister argued: “We want to see that success replicated in more cities.” However, the Liberal Democrat BBC news anchor and journalist Nicholas Owen reprised his role as Master of Ceremonies minister also repeated a Government for the eighth time at the Honourable Artillery Company on Wednesday 1 October. contention that ways of reducing project People from eight different countries organisations working within the UK, costs must be found. “It is vital that we gathered in the UK capital for the 2014 this year’s event saw Keolis KDR Gold all work together – planners, promoters, Light Rail Awards, which this year had Coast win recognition for the new Gold authorities, manufacturers – to find the 14 different categories – including three Coast Light Rail project in Queensland savings and efficiencies needed so light new ones – and more category sponsors (Australia) that opened in July; while the rail can compete with other modes,” and industry support than ever before. USA’s DART Airport Line Partnership Baroness Kramer told the assembled Neither was it just the attendance list was recognised for its engineering international gathering of around that had an international element. achievement in creating a link to the 240 guests. Alongside a number of awards for world’s third-biggest airport, Dallas-Fort Worth International in Texas. “It is vital that we work together – planners, The 2014 Light Rail Awards once again took place in the historic promoters, authorities, manufacturers – surroundings of the Honourable Artillery Company headquarters in to find the savings and efficiencies needed central London; next year’s event is to so light rail can compete with other modes.” be held on 8 October 2015. Guests at the 2014 Light Rail Awards had the opportunity to share innovation and Baroness Kramer made her first address to networking time with industry colleagues from around the world. the Light Rail Awards as UK Transport Minister. LIGHT RAIL AWARDS 2014 / 3 BEST CUSTOMER INITIATIVE Sponsored by WINNER NOTTINGHAM EXPRESS TRANSIT Take just a moment to think what a ticket has been in the past – a simple printed piece of paper allowing you to travel from ‘A to B’. That’s been true at Nottingham Express Transit too – but NET now sees a ticket as being much more than that. And it feels that its move to buy-before-you-board ticketing will change the way the people of Nottingham use and interact with their light rail system. The result is off-tram ticketing with new machines on stops, and also the introduction to the system of the Mango smartcard. Money saved through the new system is planned to be reinvested into the network. However while the targeted benefits of the new system are clear, the introduction of more choice, new technology and systems had the potential to cause initial confusion, inconvenience and frustration among those who matter most, the passengers. ensured that people who are potentially to the travelling public,” acknowledged NET recognised this, and decided the unsure have been fully supported the judges. “The way that Nottingham solution was to take a proactive and during what has been a period of Express Transit has delivered this customer-focused approach – through significant change. project – and in the middle of major the creation of a team of ‘ambassadors “The move to off-tram ticketing is a system expansion – is admirable.” of change’. These ambassadors are first and requires a huge feat in driving The award was presented by Danny there to help customers and have change and communicating that change Fox of North Star Consultancy. HIGHLY COMMENDED HIGHLY COMMENDED SERCO DOCKLANDS STAGECOACH SUPERTRAM In 2012-13 Serco Docklands was receiving 86%-87% in TfL’s How do you engage children in the safety message? Customer Satisfaction Survey – but it wanted more. The aim Stagecoach Supertram’s answer is the ‘supersafe’ initiative, was 90% for the Docklands Light Railway by the end of 2014. assisted by the system’s own hero, ‘Supertram Man’. An initiative was developed to deliver higher levels of Supertram Man has been here, there and everywhere, engagement, encouraging feedback, and linking that feedback spreading the safety message in a memorable campaign that with ongoing improvement. The result was the You said, we is clear and simple for all customers and communicates with did campaign. You can now hardly use the DLR without being more vulnerable passengers, such as children and the elderly. aware of the campaign – not least through the You said, we did Now a well-known character in his own right, Supertram Man posters on stations. is one initiative that has really captured the imagination. 4 / LIGHT RAIL AWARDS 2014 with Alstom Shaping the future of urban rail www.alstom.com/uk Service Concept Operations Strategy Start Up and Implementation northstarconsultancy.com Dubai supplement 20pp.indd 2 05/11/2012 11:27 TECHNICAL INNOVATION OF THE YEAR Sponsored by WINNER DB REGIO TYNE & WEAR The rule book is a vital piece of – with top-up training available if operating life – but it can be bulky required. Since the new system and unwieldy, especially when was introduced, DB Regio Tyne & amendments have to be made on Wear has been requested to attend a continuous basis. So can modern presentations around the country to technology come to the rescue? highlight its advantages to others. That was the thought facing DB Although initially used as a purely Regio Tyne & Wear – and the idea operational tool, this system also has was born of introducing e-reader the ability to distribute information devices for train crew. Instead of the such as corporate newsletters, printed modular rule book, electronic policies and procedures. copies could be downloaded. Other The judges described the system critical information is included, too. as a “great, simple and cost-effective WINNER Advantages include a simplified solution to a time-old problem, using distribution of safety critical off-the-shelf modern technology.” information, the availability of instant Indeed one judge described it as advice on faults and failures – and “so good, that we’re considering reducing the weight of drivers’ bags! implementing a similar system…” Drivers were supported by Alstom Customer Director Susan training from operations managers Evans presented the award. HIGHLY COMMENDED BARNBROOK SYSTEMS The Barnbrook Systems ‘Blue Cube’ technology allows sensors to be sited on vehicles carrying passengers or freight; each sensor is light, robust and can be placed in very small and tight areas. The sensors can monitor things such as shock, vibration, pressure, temperature, current, switch operation and brake controller system operation. In an Awards in which Barnbrook was also recognised as Supplier of the Year under EUR10m, the judges gave this a ‘Highly Commended’. HIGHLY COMMENDED HIGHLY COMMENDED MANUFACTURER OF THE YEAR BOMBARDIER WINNER CAF TRANSPORTATION This year has been significant for CAF, A previous multiple Light Rail Awards both in the UK and elsewhere – Urbos winner, Bombardier is still at the top of trams are now in revenue-earning its game, with a number of innovations service in Edinburgh, and the latest including the Bombardier Bodyguard, version of the vehicles is being delivered which deploys an airbag in the event to Midland Metro. of collisions with pedestrians. Also The Awards judges praised the new is the driver assistance system, company as “innovative, agile and client- which has near field monitoring with focused” and Centro – in receipt of the stereo camera technology to warn the Midland Metro trams – has described driver of obstacles. the manufacturer’s team as having With new “impressed the project team with their vehicles in service willingness to adapt and suggest changes could wish for, more space, better all around the that improve the ultimate product. communications, a smooth ride and a world, and many “It is a good sign of their commitment multimedia system. more significant to both the product and the customer “As a manufacturer we have found orders this year, that the word ‘contract’ has not come up them to be incredibly professional, Bombardier ran during the project, and the relationships committed, honest, flexible and CAF close and have been friendly and at the same time thoroughly deserving of this nomination was recognised incredibly professional. for this prestigious award.” as Highly “The outcome is a tram that is truly When such words come from your Commended by stunning with everything the passenger customer, it is praise indeed. the judges. 6 / LIGHT RAIL AWARDS 2014 SIGNIFICANT SAFETY INITIATIVE Sponsored by WINNER DB REGIO TYNE & WEAR It seems obvious – and that perhaps helps a campaign by DB Regio Tyne & Wear to be effective.
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