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53738-Royalvic ANG V5 TABLE OF CONTENTS Welcome to the McGill University Health Centre The Montreal Neurological Hospital 1. ADMISSION TO HOSPITAL How to Get Here............................................................7 Parking...........................................................................7 Admission Date and Time.............................................8 Consent .........................................................................8 What to Bring.................................................................8 2. HOSPITAL STAY Accommodations ..........................................................9 Overnight Accommodations for Families......................9 Valuables .....................................................................10 Hospitalization Charges ..............................................10 Transitional-Care Charges...........................................10 Your Care Team...........................................................11 Visiting Hours ..............................................................11 Spiritual Needs ............................................................11 Information About Patients..........................................12 3. SERVICES Cafeteria ......................................................................13 Telephones and Telephone Lines ...............................13 Televisions ...................................................................14 Electrical Appliances, Computers ..............................14 Patients’ Committee.....................................................14 Health Information for Patients and Families ..............14 Ombudsman................................................................15 Private Duty Nurse ......................................................15 Interpreters ..................................................................15 Volunteer Groups.........................................................15 Newspapers ................................................................15 Banking Machine.........................................................16 Mail ..............................................................................16 Hairdresser/Barber......................................................16 4. SAFETY AND SECURITY Leaving Your Room .....................................................17 Fire Precautions...........................................................17 Smoking.......................................................................17 Accidents.....................................................................17 Lost and Found ...........................................................18 5. LEAVING THE HOSPITAL Continuing Care ..........................................................19 Check-out ....................................................................19 Follow-up Appointments .............................................20 The Future MUHC...........................................................21 The McGill University Health Centre Foundation........22 The Montreal Neurological Institute .............................23 2 PATIENT INFORMATION The Montreal Neurological Hospital 3801 University Street Montreal, Quebec H3A 2B4 www.muhc.ca Important Telephone* and Room Numbers: *Within the Hospital, for numbers starting with 398, dial only the last four digits. Telephone Main Line ..................................................................398-6644 Information and long distance assistance: ..............398-5542 Accounting Office Inquiries: ............................................934-1934 local 42732 Payment: ..........................................934-1934 local 34627 Office of the Patients’ Cashier: ..............Royal Victoria Hospital .........................................Main Floor near the Information Desk Admissions Office: ..................................398-1900, Room 165C Café Neuro: ...................................................398-1926, 3rd floor Hairdresser/Barber: 934-1934 local 34834 (Royal Victoria Hospital) InfoNeuro: Neuro-Patient Resource Centre: 398-5358, Room 354 Laundry Service (private): ...........................................398-1926 Lost and Found: ...........................................................398-5542 McGill University Health Centre Foundation: ...............931-5656 Neurological Day Centre: ...........................398-1986, Room 238 Ombudsman: ...............................................................934-8306 Parking Office: .............................................................398-4559 Pastoral Service: ....................................934-1934 local 34163 Patients’ Committee: ....................................................398-5358 Quiet Room, Meditation and Prayer Room: ...................Room 445 Security Services: ........................................................398-5542 Social Service Department: ........................................ 398-1916 Volunteer Group: Friends of the Neuro: .......................398-1923 Wards: Intensive Care Unit: .................................................398-1921 4th Floor South: ........................................................398-1984 4th Floor North-East: ................................................398-1985 3rd Floor South: ........................................................398-1983 3rd Floor North: ........................................................398-1987 3rd Floor East: ..........................................................398-1988 MNH 3 WELCOME TO THE MCGILL UNIVERSITY HEALTH CENTRE 4 PATIENT INFORMATION Welcome to the McGill University Health Centre, one of the most comprehensive academic health centres in North America. The MUHC is a merger of five teaching hospi- tals affiliated with the Faculty of Medicine at McGill University—the Montreal Children’s, Montreal General, Royal Victoria, and Montreal Neurological hospitals, as well as the Montreal Chest Institute. Building on the tradition of medical leadership of the founding hospitals, our goal is to provide patient care based on the most advanced knowledge in the health care field, and to contribute to the development of new knowledge. We are proud of the reputation for excellence of our clinical programs, research and teaching MNH 5 THE MUHC AT A GLANCE: • The six clinical missions of the MUHC: The Montreal Children’s Hospital, Medicine (including Emergency Medicine), Surgery, Neurosciences, Mental Health and Women’s Health • Each year, the MUHC receives over 800,000 ambu- latory visits, including emergency department visits, and over 35,000 inpatient stays • There are over 1,000 physicians and 13,000 health- care and other personnel working at the MUHC • Each year, close to 2,000 people train at the MUHC, including some 815 medical and surgical residents, 150 medical students, 800 nurses and hundreds of allied-health students • The Research Institute of the MUHC is the largest medical and life sciences research facility of its kind in Canada The decision by the five partner hospitals to come together under one administrative structure was the first step in our plans to build a new health centre (see page 21). This new centre will ensure that the McGill hospitals continue to provide the very best in patient care, teaching and research. This booklet is directed to our patients and their fam- ilies. It contains all the necessary information to make you feel as comfortable as possible during your hos- pital stay. Should you not find the answer(s) to your question(s) on the following pages, please feel free to call the MNH main number (514-398-6644) or to ask a member of our dedicated staff for help. It is important for us to make sure that you and your families are as well informed as possible. THE MONTREAL NEUROLOGICAL HOSPITAL The mission of the Montreal Neurological Hospital is to advance the understanding of the nervous system and to prevent, treat and cure neurological diseases. The Neurological Hospital strives for excellence in clinical care, research, and teaching. It pursues partnerships with the local, national and international communities. It is committed to carrying out its mission, while respecting human dignity and with the highest ethical standards. 6 PATIENT INFORMATION 1. ADMISSION TO HOSPITAL HOW TO GET HERE The main entrance to the hospital is at 3801 University Street, located north of Pine Avenue. Cars or taxis may pull up to the main entrance and drop off passengers. Handicapped Access: Handicapped entrances are north of the main entrance on University Street, or through the ambulance entrance at the rear of the hospital. Bus and Metro: The nearest metro station is McGill on the green line, which is located at the corner of University Street and de Maisonneuve Boulevard. It will take you approximately 15 minutes to walk from the McGill Metro station to the main entrance of the hospital. Convenient bus stops are: • #144 at Pine Avenue and University Street • # 535 at Parc Avenue and Prince Arthur Street • #107 at Pine Avenue and Doctor Penfield Street • #24 at Sherbrooke Street and University Street PARKING Parking near the hospital is limited. There is a park- ing lot north of the main entrance on University Street and the rate is approximately $14 per day. Limited metred parking is also available on the west side of University Street. Reserved areas and signage must be respected at all times. Individuals who do not respect the no-parking signs may be ticketed or have their car towed. MNH 7 ADMISSION DATE AND TIME
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